Operation Specialist Jobs in Egypt

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company delivers inbound, outbound, back-office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services in 10 languages for government and commercial clients. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across locations. The organization is widely recognized with multiple global outsourcing, sustainability, customer experience, and diversity, equity, and inclusion awards. Xceed maintains strong governance and operational excellence through international certifications including COPC and various ISO standards, reinforcing its commitment to quality and business continuity.<br>Role Description The Quality Monitoring Call Center Specialist GSM Mobile B-2 is a full-time, on-site role based in Cairo. This role focuses on monitoring and evaluating GSM mobile customer service calls to ensure adherence to quality standards, policies, and procedures. The specialist will conduct regular call audits, document findings, and provide clear feedback and coaching points to team leaders and agents to improve performance. Daily tasks include analyzing call data and trends, identifying areas for service enhancement, preparing quality reports, and collaborating with operations and training teams to implement corrective actions. The role also involves supporting continuous improvement initiatives, maintaining up-to-date knowledge of GSM mobile services, and contributing to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to review call data, identify trends, and support data-driven improvement actions. Candidates should possess Quality Control and Quality Assurance skills to ensure adherence to service standards and operational procedures. Candidates should possess Quality Auditing skills to conduct structured call evaluations and document objective performance assessments. Candidates should possess excellent Communication skills to deliver constructive feedback, collaborate with stakeholders, and prepare clear quality reports. Experience in call center operations, preferably in GSM mobile or telecommunications, is highly beneficial. Knowledge of quality frameworks or standards used in contact centers is an advantage. Proficiency in using call monitoring tools and MS Office applications (especially Excel and Power Point) is preferred. Relevant education in business, communications, or a related field, or equivalent practical experience in quality monitoring, is desirable.

Company Description evy X is committed to making business success achievable and sustainable for organizations of all sizes. The company focuses on providing solutions and services that help clients grow, optimize operations, and reach their commercial goals. By partnering closely with businesses, evy X strives to remove barriers to success and support long-term performance. Team members join a growth-oriented environment where innovation, collaboration, and measurable impact are valued.<br>Role Description The Sales Specialist is a full-time, on-site role based in Nasr City. This role is responsible for identifying potential clients, presenting evy X solutions, and managing the full sales cycle from initial contact to closing deals. Day-to-day tasks include conducting sales calls and meetings, preparing proposals, maintaining accurate records in CRM systems, and following up with prospects and existing customers to ensure satisfaction and repeat business. The Sales Specialist collaborates with internal teams to understand customer needs, participates in product and sales training, and contributes to sales forecasts and performance reporting. This position requires consistent presence on-site to meet clients, support team activities, and represent evy X in local market initiatives.<br>Qualifications<br> Strong Communication skills, including clear presentation, negotiation, and active listening abilities. Proven Customer Service capabilities, with a focus on building trust, handling inquiries, and resolving issues effectively. Demonstrated Sales experience, including lead generation, pipeline management, and closing deals in a target-driven environment. Experience in Training, such as delivering product or sales training sessions and supporting knowledge sharing within the team. Background in Sales Management or coordinating sales activities, forecasting, and reporting is an advantage. Ability to work on-site in Nasr City, manage multiple priorities, and adapt to changing business needs. Familiarity with CRM tools and basic data analysis for tracking performance and customer interactions. Relevant educational background in Business, Marketing, or a related field is preferred.

We are looking for an experienced SAP Material Management Specialist to provide application support, optimize business processes, and ensure effective SAP MM functionality across the organization.<br>Location: Giza, Abo Rawash•Working Hours: 8:30 AM- 4:30 PM•Transportation•Medical Insurance•Social Insurance <br>√Key Responsibilities• Provide SAP MM application support, maintenance, and consultation.• Analyze business requirements and implement system enhancements.• Troubleshoot and resolve end-user issues.• Manage SAP MM configuration and master data.• Test and implement changes across SAP and integrated applications.• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field.• 2–4 years of relevant SAP MM experience, preferably in a consulting environment.• Strong knowledge of SAP MM and ERP systems.• Excellent English.• Strong analytical, troubleshooting, and problem-solving skills.<br>IF you're interested ,Send me your updated Cv hrpassanthossam@gmail.comwhatsapp: 01224154860

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages from sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a broad range of services including inbound and outbound contact center operations, back office processing, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization has earned multiple global awards and recognitions for outsourcing excellence, impact sourcing, customer experience, sustainability, CSR, and diversity, equity, and inclusion. Xceed also maintains several international certifications for quality, business continuity, occupational health and safety, environmental management, and information security.<br>Role Description The Quality Monitoring Specialist (on calls) is a full-time, on-site role based in Qesm El Maadi. This role focuses on monitoring and evaluating inbound and outbound calls to ensure adherence to quality standards, policies, and procedures. The specialist will review call recordings, assess agent performance against defined criteria, and provide clear, constructive feedback to support continuous improvement. Daily responsibilities include compiling quality reports, highlighting trends, identifying training needs, and collaborating with supervisors and trainers to enhance customer experience. The role also involves maintaining accurate documentation of audits, participating in calibration sessions, and contributing to the development and refinement of quality assurance frameworks.<br>Qualifications<br> <br>- Experience in Telecom accounts such as Vodafone UK, WE, Orange, Etisalat, AT&T, etc.<br><br>- Previous experience as a Quality Specialist/Quality Analyst or in similar role.<br><br>- Fluent English is required.<br><br>???? If you’re interested and meet the requirements, feel free to send your CV to Whatsapp number 0155115535

About the Company: Legacy, a Hassan Allam Holding company, is responsible for operating the Grand Egyptian Museum.<br>Position Overview:The Grand Egyptian Museum is seeking an IT Support Specialist to provide technical support and ensure the smooth operation of end-user systems.<br>Responsibilities:Provide first-line technical support. Install and configure hardware and software. Troubleshoot system and network issues. Support users and maintain IT assets. Escalate complex technical issues as required.<br>Qualifications:Bachelor's degree in Information Technology or related field. Minimum 2 years of IT support experience. Knowledge of Windows environments, networking, and user support. Strong customer service and communication skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mid Level Experienced <strong>Logistics Specialist Freezone Only</strong> is Needed to join us at ESHRATEX Cotton Spinning, 47th Sultan Hussein, Alexandria Egypt.</p><br><br><br><ul><li>Responsible for Handling Documents and Official Duties Related to Logistics procedures in<strong> FREEZONE - GAFI</strong></li><li>Good Command With <strong>NAFEZA-ACID</strong>, Logistics Full cycle.</li><li><strong>خبرة في التعامل مع المنطقة الحرة بكافة تفاصيل العمل ( إصدار أمر الشغل- شهادات الصادر- الفواتير- التعامل مع هيئة الإستثمار- خصم وتحصيل )</strong></li><li>Import &amp; Export Procedures one of biggest requirements we are asking for</li><li>Very Good Arabic &amp; English Articulation</li><li>Communicative and Presentable</li></ul><br><p><strong>Company Location</strong>: Alexandria - Egypt, 47st Sultan Hussein</p><br><br><p><strong>Working hours</strong>: 8am-5 pm</p><br><br><p><strong>Days Off</strong>: Fridays &amp; Saturdays.</p><br><br><br> <br><br> </div>

Job Summary The Follow-up Specialist ensures end-to-end resolution of open cases, operational issues, and service requests within the city. This role serves as the critical bridge between field execution and system tracking—monitoring solutions implemented in SAP, tracking real-world results, and verifying complete closure to ensure compliance and citizen/customer satisfaction.<br>Key Responsibilities Monitor and track the lifecycle of assigned cases across municipal/city jurisdictions from initiation to final resolution. Log, update, and monitor solution implementation plans in SAP, ensuring accurate status updates, root-cause tags, and assignment details. Follow up with operational teams, contractors, or department heads to verify that solutions recorded in SAP have been successfully executed on the ground. Assess the effectiveness of applied solutions to ensure issues do not recur; escalate unresolved or recurring cases to appropriate managers. Maintain direct contact with complainants, business units, or city representatives to provide status updates and confirm final satisfaction upon case closure. Generate weekly/monthly case progress and SLA compliance reports using SAP analytics and Excel.<br>Qualifications & Requirements Experience: 2+ years of experience in case management, customer support, operations, or quality assurance. Education: Bachelor’s degree in Business Administration, Public Administration, Communications, or a related field. Skills: Strong organizational skills, sharp attention to detail, and excellent written/verbal communication skills. Problem-Solving: Ability to cross-reference system data with real-world results and drive cross-functional accountability.

Hub Spot CRM Specialist Role Overview We are looking for a Hub Spot CRM Specialist to manage, optimize, and continuously improve our Hub Spot CRM. The role will be responsible for ensuring effective lead management, pipeline operations, CRM automation, data quality, reporting, and user adoption. Key Responsibilities Manage and maintain the Hub Spot CRM structure, including contacts, companies, deals, properties, pipelines, and lifecycle stages. Manage and optimize lead and sales pipelines to ensure accurate tracking and follow-up. Create and maintain CRM workflows and automation to improve lead management and operational efficiency. Build and maintain lists, segmentation, and lead categorization based on business requirements. Configure and maintain custom properties, deal stages, lead statuses, and CRM processes. Monitor CRM activity and ensure that sales and customer data are properly recorded and updated. Identify and resolve duplicate records, data inconsistencies, and CRM data-quality issues. Develop CRM reports and dashboards to track leads, pipeline performance, conversion rates, and team activity. Analyze CRM data to identify trends, bottlenecks, and opportunities for process improvement. Support CRM users and ensure proper adoption of Hub Spot processes and workflows. Recommend and implement improvements to CRM processes, automation, and reporting. Handle data import/export when required and ensure data integrity during migration or bulk updates. Use Microsoft Excel for supporting CRM analysis, validation, and reporting when required. Requirements2+ years of hands-on experience working with CRM systems, preferably Hub Spot. Hub Spot certification is required. Strong practical knowledge of Hub Spot CRM, including pipelines, properties, lifecycle stages, lists, segmentation, workflows, and reporting. Experience building or maintaining CRM workflows and automation. Experience with CRM data management and data-quality processes. Good knowledge of Microsoft Excel for analysis and reporting. Strong analytical and problem-solving skills. High attention to detail and ability to manage large volumes of CRM data. Ability to understand business processes and translate them into practical CRM solutions. Preferred Experience with Hub Spot Sales Hub / Marketing Hub. Experience with CRM integrations and third-party tools. Experience supporting sales or business development teams. Experience improving CRM processes and automation. <br>Salary: 350 $ How to Apply Interested candidates who meet the above qualifications are invited to send their CV to:???? hr@fana.sa Subject: HubSpot CRM Specialist

ABOUT SOUL HOSPITALITY<br>Soul Hospitality is a premium property management company with hospitality standards, focused on creating seamless, comfortable, and professionally managed stays across Egypt.<br>We manage a growing portfolio of residential and vacation properties across modern cities in Cairo, coastal destinations, and key touristic areas, serving both guests looking for a quality stay and property owners seeking reliable, professional rental and property management solutions.<br>As a subsidiary of Shaheenz Investment, Soul Hospitality combines strong operational standards with a hospitality-driven approach, delivering a seamless experience for guests while maximizing the value and performance of managed properties.<br>With an expanding portfolio and growing presence across Egypt, we are continuously developing our team, operations, and hospitality offering.<br>ABOUT THE ROLE<br>The Reservations Specialist is a full-time, on-site role based in New Cairo, responsible for managing reservation inquiries and bookings across Soul Hospitality’s growing property portfolio.<br>The role involves handling inquiries through Whats App, phone, social media, website, Airbnb, Booking.com, and other booking channels, following up with potential guests, confirming and managing reservations, and ensuring accurate booking information throughout the process.<br>The specialist will also be responsible for direct sales and upselling through Facebook and other channels, promoting available properties, and identifying opportunities to convert inquiries into confirmed bookings.<br>Day-to-day responsibilities include managing availability and rates, maintaining property listings, following up with guests, and building relationships with brokers and travel agencies to generate additional booking opportunities.<br>The Reservations Specialist will work as part of the Reservations Team under the Reservations Manager, while coordinating with Operations and other internal teams to ensure a smooth booking and guest experience.<br>The ideal candidate should combine strong communication and sales skills with attention to detail, organization, and a genuine hospitality mindset, representing Soul Hospitality professionally in every guest and partner interaction.<br>QUALIFICATIONS<br>* Previous experience in reservations, hospitality, hotel operations, property management, or vacation rentals* Hands-on experience with Airbnb, Booking.com, or other OTA platforms is a strong advantage* Excellent written and spoken English* Strong communication, negotiation, and follow-up skills* Strong customer service mindset with attention to detail* Ability to manage multiple inquiries, bookings, and priorities efficiently* Proactive, organized, and able to work independently in a fast-paced environment* Experience in direct sales, upselling, or social media sales is a plus* Experience dealing with brokers, travel agencies, or corporate clients is a plus* Knowledge of El Gouna, Sokhna, Hurghada, or other Egyptian touristic destinations is a plus* New Cairo resident is a plus<br>WHAT WE OFFER<br>* Competitive salary package* Commission structure* Opportunity to grow within a growing hospitality and property management company* Exposure to reservations, property management, and hospitality operations* Professional development and career growth opportunities* Dynamic and collaborative working environment* Opportunity to be part of building and developing a growing Reservations Team<br>LOCATION: New Cairo<br>EMPLOYMENT TYPE: Full-time | On-site

<p>Role Description, The Senior Airfreight Operation role is a full-time, on-site position based in Heliopolis. This role is responsible for overseeing day-to-day airfreight operations, including booking, coordinating shipments, managing documentation, and ensuring compliance with airline and customs regulations. The senior specialist will monitor shipment status, handle issue resolution, and communicate proactively with clients, carriers, and internal teams to ensure timely delivery and high service quality. Key responsibilities include rate negotiation with airlines, preparing and reviewing air waybills and export/import documents, and optimizing routing and costs. The role also involves mentoring junior team members, improving operational processes, and supporting key accounts with accurate information and professional service.</p>

ABOUT Thrivve Thrivve is a Saudi fintech building a more accessible financial and mobility ecosystem across the Kingdom. Today, we serve thousands of drivers and delivery partners powering platforms such as Uber, Amazon, Noon, Hunger Station, and others—helping them access vehicles, earn more sustainably, and build greater financial independence. Through financial products, flexible vehicle access, and ownership solutions such as Drive-to-Own, we are creating new ways for people to access opportunity, build income, and move forward.<br>HOW WE WORKFour principles shape how we operate:Speed: Prioritize intelligently, move with urgency, and raise risks early. Impact: Focus on measurable outcomes—not activity. Communication: Be clear, direct, respectful, and timely. Ownership: Take responsibility from problem or opportunity through to the final result. We are building a high-trust, high-performance environment where people are expected to think, act, collaborate, and continuously improve.<br>ABOUT THE ROLEThrivve is looking for a Junior Treasury Specialist to join our Finance team. This is a great opportunity for a fresh graduate or junior finance professional looking to build hands-on experience across treasury, payments, banking operations, reconciliations, and Accounts Payable. You’ll be part of the team responsible for making sure payments are processed accurately, followed up properly, and completed on time.<br>WHAT YOU’LL DO• Execute and track day-to-day company payments• Support bank transfers and treasury transactions• Monitor pending payments and follow up until completion• Support bank reconciliations and transaction matching• Review payment requests, approvals, and supporting documents• Support Accounts Payable activities• Maintain accurate payment and treasury records• Coordinate with Finance and Operations on time-sensitive payments• Escalate payment issues, missing approvals, or banking delays early<br>WHAT WE’RE LOOKING FOR• Bachelor’s degree in Accounting, Finance, or a related field• Fresh graduates are welcome to apply• 0–2 years of experience in Treasury, Accounts Payable, Accounting, or similar• Good Excel skills• Strong attention to detail and numerical accuracy• Organized with strong follow-up skills• Comfortable working in a fast-moving environment• Good Arabic and English communication skills• Willingness to work rotational shifts

Job Overview We are looking for a detail-oriented and experienced German Quality Assurance Specialist to join our team. The successful candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions and operational processes while ensuring compliance with established quality standards and business requirements. This role requires strong German and English communication skills, excellent attention to detail, analytical thinking, and the ability to identify performance gaps and recommend effective improvements. Key Responsibilities Monitor and evaluate customer interactions, including calls, emails, chats, and other communication channels, based on defined quality standards. Conduct regular quality audits and assessments to ensure compliance with company policies, procedures, and client requirements. Identify quality gaps, recurring issues, and areas for improvement across operational processes. Provide clear and constructive feedback to employees based on quality evaluations. Prepare and maintain accurate quality reports, scorecards, and performance records. Analyze quality trends and performance data to identify recurring issues and improvement opportunities. Work closely with Operations, Training, and other relevant teams to address quality concerns and improve overall performance. Support calibration sessions to ensure consistency and accuracy in the quality evaluation process. Ensure that all evaluations are conducted fairly, accurately, and in accordance with established guidelines. Escalate critical quality issues and recurring performance concerns to the appropriate stakeholders. Contribute to the development and improvement of quality assurance procedures and standards. Maintain a strong understanding of client requirements, processes, policies, and quality expectations. Participate in continuous improvement initiatives aimed at enhancing customer experience and operational efficiency. Requirements Fluency in German, with strong verbal and written communication skills. Good command of English, both written and spoken. Previous experience in Quality Assurance, Quality Control, Customer Experience, Operations, or a related field is preferred. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Ability to identify performance trends and translate findings into actionable recommendations. Strong communication and interpersonal skills. Ability to provide constructive feedback professionally and effectively. Good organizational and time-management skills. Ability to work independently while collaborating effectively with cross-functional teams. Proficiency in Microsoft Office, particularly Excel and reporting tools. Preferred Qualifications Previous experience in a German-speaking customer service or contact center environment. Experience working with quality monitoring tools and performance scorecards. Familiarity with customer experience metrics and quality KPIs. Experience participating in calibration sessions and quality improvement initiatives. What We’re Looking For We are looking for someone who is quality-focused, analytical, objective, and highly attentive to detail. The ideal candidate should be able to identify issues accurately, communicate feedback effectively, and contribute to creating a consistent and high-quality customer experience.

We are seeking a TEMENOS Payments Specialist with strong experience in TPH (Temenos Payments Hub) to support the implementation and operation of enterprise payment solutions. The successful candidate will work closely with business, operations, and technology teams to deliver secure and scalable payment services. Key Responsibilities Configure and support Temenos Payments Hub (TPH). Support payment workflows and transaction processing. Implement integrations with payment schemes and banking channels. Support payment investigations and reconciliation processes. Assist in testing, deployment, and production support activities. Ensure compliance with payment standards and regulations. Required Qualifications4+ years of payments experience. Strong hands-on experience with TPH. Knowledge of:SWIFTInstant Payments ACHRTGSPayment Processing Preferred Qualifications Experience in digital banking environments. ISO 20022 knowledge. Regulatory and compliance understanding.

United Elevators is hiring Senior Logistics Specialist.<br><br>Job Requirements:<br><br> Bachelor's degree in Logistics, Supply Chain Management, or a related field Minimum 3 years of experience in logistics coordination Strong knowledge of transportation management systems, import logistics, and customs regulations Excellent problem-solving, organizational, and communication skills<br><br>Key Responsibilities:<br><br> Plan and coordinate transportation and delivery of materials and products, including import and export shipments Coordinate with logistics providers, freight forwarders, and transportation partners to ensure timely and cost-effective shipments Optimize transportation routes, loads, and delivery schedules to improve operational efficiency and control costs Prepare and follow up on shipping and logistics documentation, ensuring compliance with customs and import/export requirements Monitor shipments and proactively resolve delivery delays, discrepancies, and other logistics issues Coordinate with internal departments, suppliers, customers, and service providers to ensure smooth logistics operations Supervise and coordinate the Fleet Supervisor, ensuring proper execution of transportation plans, vehicle utilization, and compliance with company procedures and safety standards<br><br>Working Conditions:<br><br> Working Hours: 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM Days Off: Fridays & Saturdays Location: Industrial Area, New Cairo, with occasional visits to the factory in Badr City<br><br>???? Company Website: www.unitedelevators.net

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an Operations Specialist to join our Customs Clearance team.<br> This is an excellent opportunity for fresh graduates and candidates with up to one year of experience who are looking to start or grow their careers in operations and logistics.<br> Key Responsibilities * Support daily customs clearance operations.<br> * Follow up on shipment documents and ensure their accuracy.<br> * Coordinate with internal departments and the field customs clearance team.<br> * Assist in managing the customs clearance process efficiently.<br> * Maintain accurate operational records and documentation.<br> * Ensure timely follow-up on shipments and operational activities.<br> * Competitive Salary * Social Insurance * Medical Insurance * Annual Leave Location: Sheraton, Cairo, Egypt * Bachelor’s degree.<br> * Fresh graduates or candidates with 0–1 year of experience are encouraged to apply.<br> * Proficiency in Microsoft Office (Excel, Word, and Outlook).<br> * Strong attention to detail and organizational skills.<br> * Ability to work under pressure and manage multiple tasks.<br> * Team player with strong communication skills.<br> * Fast learner with a proactive mindset.<br></span> </div>

About Us<br><br>Remote Pass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.<br><br>By streamlining global hiring, onboarding, payroll, and compliance, Remote Pass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.<br><br>We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.<br><br>About the Role:<br><br>As we continue to scale rapidly across global markets, we're looking for an experienced Employee Experience Specialist to join our growing team and support operations across the EMEA region.<br><br>This role is ideal for someone with 4+ years of experience in HR Operations, onboarding/offboarding and lifecycle management, or global employment support, who thrives in fast-paced, high-growth environments and enjoys solving complex operational and people-related challenges across multiple jurisdictions.<br><br>We're looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate cross-border employment operations with confidence. You should be comfortable managing onboarding, employee support, compliance coordination, documentation, and stakeholder communication across different countries and time zones.<br><br>At Remote Pass, no two days are the same. We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally.<br><br>If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we'd love to hear from you.<br><br>Responsibilities:<br><br>Employee Support<br><br>Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the EMEA region Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed Maintain strong, professional communication with employees to ensure a smooth experience<br><br>Onboarding & Mobility (EMEA)<br><br>Support onboarding workflows for new hires across EMEA, ensuring compliance and coordination with internal teams and external partners Assist with mobility-related coordination (e.g. relocations, document management, employment documentation) Ensure onboarding documentation and procedures reflect EMEA-specific requirements<br><br>Administration & Organization<br><br>Manage open tickets, ensuring timely responses and accurate prioritization Keep records up to date across platforms like Monday.com, Dropbox, and HRISHelp organize internal documentation and training resources under the guidance of the EX Manager<br><br>Process Support & Continuous Improvement<br><br>Assist with operational tasks and process execution to ensure smooth daily workflows Identify trends in employee queries and provide input for improving processes and documentation Support EX team projects and initiatives as needed<br><br>Team Alignment & Growth<br><br>Collaborate closely with the Employee Experience team on routine tasks and projects Maintain strong working relationships with cross-functional teams and external stakeholders Receive ongoing mentorship and training to grow in scope and responsibility.. EM<br><br>Requirements<br><br>4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to EMEA markets. Strong familiarity with employment operations and onboarding processes in countries such as:European Countries Africa GCC./Middle East Familiarity with onboarding processes and employment documentation in international contexts Strong organizational and multitasking skills; attention to detƒail is a must Excellent written and verbal communication in English Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox) Comfortable working in a fast-paced, fully remote team A proactive, service-oriented mindset with a genuine interest in people operations and global HR

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br>- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br>- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br>- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br>- Be aware of and adhere to applicable company policies when dealing with customer interactions<br>- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br>- Maintain knowledge of resources and operational procedures<br>- Collaborate with team members to strive for continuous improvement<br>- Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience<br>- Speak, write, and read fluently in English<br>- Work 40 hours/week, and overtime as required<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Bachelor's degree<br>- - Advanced proficiency in both written and verbal in Spanish (Minimum B2 Common European Framework of Reference, CEFR)<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br>- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br>- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br>- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br>- Be aware of and adhere to applicable company policies when dealing with customer interactions<br>- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br>- Maintain knowledge of resources and operational procedures<br>- Collaborate with team members to strive for continuous improvement<br>- Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience<br>- Speak, write, and read fluently in English<br>- Work 40 hours/week, and overtime as required<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Bachelor's degree<br>- - Advanced proficiency in both written and verbal in French (Minimum B2 Common European Framework of Reference, CEFR)<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Export & Import Pricing Specialist Company: Evertrans Location: Alexandria, Egypt Employment Type: Full-time | On-site Department: Pricing<br><br>At Evertrans, we provide integrated logistics solutions covering international freight forwarding, import & export, and customs clearance. We are looking for an experienced and commercially minded Export & Import Pricing Specialist to join our team and play a key role in developing competitive freight quotations, managing supplier rates, supporting our sales team, and maximizing shipment profitability.<br>As an Export & Import Pricing Specialist, you will be responsible for preparing accurate and competitive quotations for our customers, sourcing and negotiating rates with shipping lines, airlines, transport providers, and overseas agents, and ensuring that every quotation is both commercially competitive and profitable.<br><br>Key Responsibilities1. Pricing & Quotations Prepare accurate and competitive quotations for Import & Export shipments. Handle pricing requests for Sea, Air, and Land freight. Calculate freight costs, local charges, surcharges, transportation costs, and profit margins. Ensure quotations are aligned with customer requirements, routing, transit time, and service scope. Respond to RFQs and spot-rate requests within the required turnaround time. Follow up on quotations and support the conversion of opportunities into confirmed shipments.2. Carrier & Vendor Management Request and negotiate competitive rates with:Shipping Lines Airlines Trucking & Transportation Providers Overseas Agents Other Logistics Service Providers Maintain strong relationships with existing vendors and continuously develop new sources of competitive rates. Monitor available routes, schedules, transit times, and capacity. Identify the most cost-effective and reliable routing options for each shipment.3. Sales Support Work closely with the Sales team to provide fast and commercially competitive pricing solutions. Support sales representatives in customer negotiations and special pricing requests. Assist with tenders, RFQs, and key-account quotations. Provide pricing recommendations that balance customer competitiveness with company profitability. Follow up on quotation results and analyze won/lost opportunities.4. Market & Rate Monitoring Monitor freight market trends and rate fluctuations. Keep track of carrier pricing, surcharges, and market changes. Monitor competitor pricing when applicable. Identify opportunities for cost optimization and improved margins. Provide regular market and pricing updates to management.5. Pricing Database & Reporting Maintain accurate and updated rate sheets and pricing databases. Ensure all freight rates and local charges are regularly reviewed and updated. Track quotation volumes, conversion rates, and margins. Prepare periodic pricing and performance reports.6. Internal Coordination Coordinate closely with Sales, Operations, Customs Clearance, Finance, and overseas agents. Ensure that quoted services are operationally feasible before submitting quotations. Support the operations team when pricing or cost-related clarification is required. Ensure smooth handover of confirmed shipments from Pricing/Sales to Operations. Requirements2+ years of experience in freight forwarding, logistics pricing, or a related commercial/operations role. Practical experience in Import & Export freight pricing. Strong knowledge of Sea Freight is essential; experience in Air & Land freight is a strong advantage. Existing relationships with shipping lines, airlines, and/or overseas agents are a major plus. Good understanding of freight costs, local charges, surcharges, and logistics cost structures. Good knowledge of Incoterms and international shipping processes. Strong negotiation and communication skills. Excellent command of English, written and spoken. Strong MS Excel skills and ability to work with pricing sheets and databases. Strong analytical skills and attention to detail. Ability to work under pressure and meet tight quotation deadlines. Commercial mindset with the ability to balance competitive pricing and profitability. Team player with strong follow-up and problem-solving skills. What Makes You a Great Fit? We're especially interested in candidates who:✔ Know the freight market and current shipping rates✔ Can negotiate rather than simply request rates✔ Have strong relationships with carriers and overseas agents✔ Understand how to build a profitable quotation✔ Can support Sales with fast, smart pricing decisions✔ Are proactive, organized, and commercially driven✔ Take ownership of their quotations from request to result<br>What We Offer Competitive salary based on experience and qualifications Performance-based incentives Professional and supportive work environment Opportunity to grow within a growing logistics company Exposure to international freight forwarding and diverse logistics solutions Career development opportunities How to Apply If you have the experience, commercial mindset, and logistics knowledge we're looking for, we'd love to hear from you. Send your CV with the subject: "Export & Import Pricing Specialist - Evertrans"???? Info@ever-trans.co???? Alexandria, Egypt

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages through inbound, outbound, back-office, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis services. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across locations. The organization is consistently recognized by IAOP, INSIGHTS Middle East, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, impact sourcing, CSR, sustainability, and DEI. Xceed is certified in COPC, multiple ISO standards, and information security, demonstrating strong commitment to quality, business continuity, and a responsible work environment.<br>Role Description The call center Quality Monitoring Specialist B1+ is a full-time, on-site role based in Cairo. The specialist is responsible for monitoring customer interactions across contact center channels, evaluating agent performance, and ensuring adherence to quality standards and procedures. Daily tasks include reviewing recorded calls, chats, and emails, documenting findings in quality reports, and providing clear, constructive feedback to enhance customer experience. The role involves identifying trends and recurring issues, recommending process improvements, and collaborating with team leaders and training staff to address performance gaps. The specialist also contributes to calibration sessions, supports compliance with internal policies and external guidelines, and helps maintain consistent service levels across the operation.<br>Qualifications<br> <br>Strong skills in Customer Support and Customer Service, with a focus on quality, empathy, and problem resolution. Effective Communication abilities, including clear verbal and written feedback and active listening. Experience working in Contact Centers, with understanding of call center workflows, KPIs, and quality standards. Good Computer Literacy, including proficiency in MS Office, quality monitoring tools, and CRM or contact center platforms. B1+ or higher proficiency in relevant working language(s), with the ability to analyze and evaluate customer interactions accurately. Attention to detail, analytical thinking, and ability to interpret performance data and quality metrics. Ability to work on-site in Cairo, collaborate within diverse teams, and adapt to fast-paced operational environments. Previous experience in quality assurance, coaching, or call center operations is an advantage; relevant education in business, communications, or a related field is preferred.