Operation Specialist Jobs in Egypt
23231 Jobs Found
✨ ???????????????? ???????????????????????? ???????????????????????????? ???????????????????????? ???????????????? ✨<br>We’re growing our Sales team at Chubb Life Insurance and looking for driven, ambitious talents with 0–2 ???????????????????? of experience to join us in ????????????????????.<br>If you’re passionate about building client relationships, achieving targets, and developing your career in the ???????????????????????????????????? ???????????????????????????????? — this is your opportunity to shine. ????<br>???? ????????????????????????????????: Tanta???? ????????????????: Sales Specialist – Insurance<br>???? ???????????????? ????????????’???????? ????????????????:• Clear career growth path• Continuous learning & development• A collaborative, high-energy team culture• Real impact from day one<br>???? ???????????????????? ???????? ???????????????? ???????????? ???????????????? ????????????????? Send your CV via Whats App: 01011798769Or via email: mariam.elbadawy@chubb.com<br>#WeAreHiring #Sales Jobs #Tanta Jobs #Insurance Jobs #Sales Specialist #Career Growth #Fresh Graduates #Chubb #HR #Recruitment
We’re Hiring "Talent Acquisition Specialist"<br>I’m excited to announce that Marketeers Research is looking for a Talent Acquisition Specialist to join our HR team! If you’re at the beginning of your HR career, passionate about recruitment, and eager to grow in a dynamic environment, this could be a great opportunity for you. Job Description: Manage end-to-end recruitment activities, from job postings and CV screening to interview scheduling and candidate interviews. Build and maintain relationships with universities and career centers. Coordinate and participate in job fairs and recruitment events. Support employer branding initiatives and recruitment campaigns. Contribute to HR communication and employee engagement activities. Job Requirements: 0–1 year of experience in HR, Talent Acquisition, or Recruitment. Familiarity with Linked In Talent Solutions and social media sourcing. Strong communication and interpersonal skills. A proactive, enthusiastic, and self-motivated mindset. Someone who learns quickly and is excited to grow within HR. Interested? Send your CV to hr@marketeersresearch.com and mention “Talent Acquisition Specialist” in the subject line.
<p>Talent 360 is hiring a Sales Specialist for one of our clients in the HVAC industry.</p><p>We are looking for a motivated and results-oriented Sales Specialist to join our client's team. The ideal candidate should have solid sales experience in heating systems or ceramics and a strong understanding of the relevant market.</p><p>Key Responsibilities</p><ul><li>Identify and develop new sales opportunities and potential clients.</li><li>Build and maintain strong relationships with existing and prospective customers.</li><li>Present and promote the company's products and solutions.</li><li>Understand clients' needs and recommend suitable solutions.</li><li>Prepare quotations, negotiate terms, and follow up on sales opportunities.</li><li>Achieve assigned sales targets and contribute to business growth.</li><li>Follow up with clients throughout the sales cycle.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>3 4 years of experience in Sales.</p><p>Experience in Heating Systems is a MUST. Experience in Ceramics is also considered relevant.</p><p>Male candidates only.</p><p>Engineering degree is NOT required.</p><p>Strong communication, negotiation, and presentation skills.</p><p>Good command of English.</p><p>Strong customer relationship and business development skills.</p>
- شركة تعمل بمجال ( الاعلاف والدواجن )- أخصائي توظيف Recruitment Specialist محترف وذو خبرة عملية قوية يُفضل بمجال الأعلاف والدواجنالدور الأساسي:
إستقطاب أفضل الكفاءات والكوادر البشرية
إدارة دورة التوظيف الكاملة End To End Recruitment بدءا من تحديد الإحتياجات ونشر الإعلانات والفرز وإجراء المقابلات بإحترافية وحتى إتمام التوظيف.
التوظيف المتنوع Blue collar - White collar
لدية القدرة على الإستيعاب السريع لطبيعة العمل الخاصة بمزارع الدواجن ومصانع الأعلاف ومعامل التفريخ
القدرة على إستخدام منصات التوظيف المتعددة ، شبكات التواصل الإجتماعي بإحترافية.
شروط الوظيفة:
خبرة بمجال التوظيف المتنوع white & Blue collar لا تقل عن 3 سنوات
التقديم للذكور فقط
القدرة على التنقل بين القطاعات
من سكان المناطق المحيطة للرماية
الوظيفة لا تقبل الطلاب
<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>
WE’RE HIRING | Accounting Specialist – German Speaker<br>Ready to take your accounting career to the next level? Flairstech is looking for a junior Accounting Specialist starting from 6 Months of accounting experience and strong German & English communication skills.<br>Requirements:Starting from 6 Months of Pure Accounting Experience. Knowledge of AP Cycle & AR Cycle is mandatory Knowledge of Deferred Revenue/ Expense & Accrued Revenue / Expense is mandatory Excel skills are mandatory German: B2–C1+English: B2–C1+<br>✨ What we offer:Morning Shift Hybrid Work Cairo | Alexandria | Gouna International working environment & career growth opportunities???? Interested? Send your CV to zeinab.rady@flairstech.com
Sales And Promotion<br><br>Execute the comprehensive sales strategies to promote pharmaceutical products to doctors and pharmacists. Build and maintain strong relationships with healthcare professionals, including physicians, specialists, and pharmacists, to drive product awareness and usage. Conduct product presentations and educate healthcare professionals on the benefits and features of our pharmaceutical portfolio. Collaborate with the marketing team to share the field insights needed for developing and adjusting the promotional materials and campaigns targeting doctors and pharmacists. Stay updated on market trends, competitor activities, and emerging healthcare developments to identify new sales opportunities.<br><br>Key Account Management<br><br>Manage and nurture relationships with key accounts, including hospitals, clinics, and pharmacies. Collaborate with internal teams to ensure timely delivery of products, resolve logistical challenges, and optimize supply chain operations. Conduct regular business reviews with key accounts, analyzing sales data, identifying growth opportunities, and developing action plans to achieve sales targets.<br><br>Portfolio Management<br><br>Develop a deep understanding of the features, indications, and competitive advantages of all products in the portfolio. Provide feedback to the brand teams regarding product positioning, differentiation, and selling strategies aligned with the market insights gathered.<br><br>Pricing And Contract Negotiation<br><br>Together with the market access manager and product manager to develop pricing strategies and offers that are competitive, yet profitable, based on market dynamics, customer needs, and company objectives. Ensure compliance with pricing policies, regulatory requirements, and industry guidelines.<br><br>What You’ll Bring To The Role<br><br>Job location needed: Delta Bachelor's degree in pharmaceutical sciences, or a related field.5+ years of proven experience in pharmaceutical sales, key account management, preferably in specialty business (Oncology, immunology, Biosimilars, etc...) Strong knowledge of the pharmaceutical industry, including key products, therapeutic areas, and healthcare trends. Excellent communication, presentation, and negotiation skills. Ability to build and maintain relationships with healthcare professionals and key accounts. Strong negotiation skills and ability to articulate value based stories for SDZ brands Analytical mindset with the ability to interpret sales data and market trends. Strong organizational skills and the ability to manage multiple priorities.. Familiarity with pricing strategies, contract negotiation, and compliance regulations in the pharmaceutical industry<br><br>Why Sandoz?<br><br>Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!<br><br>With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.<br><br>Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!<br><br>Join us!<br><br>Commitment To Diversity & Inclusion<br><br>We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.<br><br>#Sandoz
أخصائي مبيعات Outdoorتعلن الشركة المصرية لأنظمة التغليف و البلاستيك عن حاجتها لتعيين أخصائي مبيعات Outdoor للانضمام إلى فريق العمل.المهام الوظيفية:
البحث عن عملاء جدد وتوسيع قاعدة العملاء.
متابعة العملاء الحاليين وبناء علاقات قوية معهم.
تحقيق الأهداف البيعية المطلوبة.
إعداد التقارير الدورية عن المبيعات.
الشروط:
مؤهل عالى .
خبرة سابقة في مجال المبيعات (تُفضل).
السن لا يزيد عن 30 سنة .
مهارات تواصل وإقناع ممتازة.
القدرة على العمل الميداني وتحقيق الأهداف.
حسن المظهر والالتزام.
المميزات:
رواتب مجزية + مكافآت + مزايا عينية طوال العام.
فرص للتطوير والترقي.
بيئة عمل مميزة.
تأمين طبى و اجتماعى .
اجازة يومى الجمعة و السبت.
<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 4</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>
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Aufgaben <p><br> Main tasks:<br>1- Assurance of Accounting Operations <br>• Ensure that proper accounting treatments are adopted and follow-up on related issues.<br>• Make sure that all accounting records related to area of responsibility are properly maintained from the legal and the statutory perspectives. <br>• Insure that sufficient reconciliation is being prepared for all related accounts.<br>• Make sure that any unusual figures and numbers are investigated and cleared in a timely manner.<br>• Make sure that Accounting processes comply with the company’s policies and procedures along with the corporate compliance requirements.<br> <br>2 - AP Management – Accounts Payables<br>• Handle assigned issues related to payables (Non-productive supplier’s accounts & other credit balances).<br>• Review supplier’s invoices and responsible of the invoice verification process by ensuring proper approvals & documentation before payment execution. <br>• Ensure accurate cost & GL allocation & timely payments.<br>• Follow up on pending/unsettled payables by ensuring a proper & adequate open item management.<br>• Monitoring G&A expenses & accruals reconciliations on timely basis<br>• Handling of our main AP account (affiliated transaction) with our mother company<br>• Reconciling MBAG intercompany miscellaneous account and communicating with relevant business units regarding invoices received to facilitate the required actions for the NPM process and subsequent invoice recording.</p><br><p><br>3- Costing Management<br>• Handling 30% of Parts shipments costing process (MBMIE Company).<br>• Review all required documents and assure proper recording of all costing fields.</p><br><p><br>4- E-invoicing Tax Portal<br>• Reconciling recorded invoices with the submitted ones on the E-invoicing governmental portal.<br>• Scheduling quarterly meetings with Business Units (BUs) to address outstanding invoices </p><br><p><br>5- Managerial Communication <br>• Regular reporting and update of supplier’s payables and aging reports to stakeholders and direct manager.<br>• Regular reporting of dealers financial risk assessment.<br>• Improve cycles and processes whenever applicable by applying the corporate policies or by developing local guidelines to enhance the accounting processes. </p><br><p><br>6- Month/Year-End Procedures<br>• Contribute in the month-end and year-end closing procedures. <br>• Prepare and compile the monthly reporting package and the year-end audit required analysis and reconciliations. </p><br> Qualifikationen <p>Training and qualification:<br>• Bachelor’s Degree with a major in accounting from a reputable university </p><br><p><br>Technical knowledge:<br>• good knowledge of international and local accounting standards<br>• Excellent use of MS Office applications (Excel-PowerPoint-Word)</p><br><p><br>Soft skills/individual competence:<br>• Strong analytical skills<br>• Ability to work under pressure<br>• Problem solving skills<br>• Excellent communication skills<br>• Ability to collaborate and work in a team <br>• Conflict resolution skills<br>• Willingness to work flexible hours <br> </p><br><p>Experience <br>• 2-4 years of experience in accounting or auditing fields is required</p><br><p>Language<br>• Fluency of spoken and written English language <br> </p><br> </div>
بندور على Tele Sales Specialist تنضم لينا<br> ✅ المتطلبات:خبرة سابقة في الـ Tele Sales (ويُفضل في التسويق الإلكترونيمهارات تواصل وإقناع ممتازة.القدرة على تحقيق التارجت والمتابعة مع العملاء.الالتزام والجدية في الشغل.<br> ???? مواعيد العمل: من الأحد إلى الخميس – من 9:00 صباحًا إلى 5:00 مساءً. ???? الراتب: يُحدد حسب الخبرة + عمولات مجزية.<br>يلا انضم لفريقنا وابدأ بتطوير كاريرك معانا.
We are looking for highly skilled professionals to join our expanding team. If you have a strong background in telecommunications and a passion for quality assurance.<br>Role: Quality Specialist (GSM)<br>Key Requirements & Qualifications:Industry Required Background: experience in the telecommunications sector (e.g., Vodafone, Orange, X-Etisalat Misr, X-WE, DU, AT&T, or Verizon).<br>Experience:<br>-Minimum of 6 months of hands-on experience as a Quality Specialist (or Acting Quality).-Minimum of 6 months of experience in Customer Service / Quality tasks within a telecom environment.-Core Competency: Mandatory GSM background within a telecom environment is a prerequisite.-Language Proficiency: Excellent command of the English language (B2 to C1).
We are looking for highly skilled professionals to join our expanding team. If you have a strong background in telecommunications and a passion for quality assurance.<br>Role: Quality Specialist (GSM)<br>Key Requirements & Qualifications:Industry Required Background: experience in the telecommunications sector (e.g., Vodafone, Orange, X-Etisalat Misr, X-WE, DU, AT&T, or Verizon).<br>Experience:<br>-Minimum of 6 months of hands-on experience as a Quality Specialist (or Acting Quality).-Minimum of 6 months of experience in Customer Service / Quality tasks within a telecom environment.-Core Competency: Mandatory GSM background within a telecom environment is a prerequisite.-Language Proficiency: Excellent command of the English language (B2+ to C1).
Job Description<br>Sutherland Cairo is Hiring | Customer Service Representatives<br>Sutherland Global is looking for motivated and customer-focused individuals to join our team in New Cairo.<br>Role Description: The Customer Service Specialist is a full-time, on-site role based in Cairo. In this position, the specialist responds to customer inquiries via phone providing accurate information and timely resolutions. Daily responsibilities include handling service requests, troubleshooting issues, documenting interactions, and following up to ensure customer satisfaction.<br>Requirements:???? English level: B2 or higher???? Graduates & dropouts only???? Flexible with rotational shifts????Previous experience is a plus
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<span>Develop full-funnel growth and demand-generation plans aligned with annual priorities and campaign objectives.<br> Define target audiences, channel mix, budgets, testing plans and campaign roadmaps across KSA, UAE and Egypt.<br> Own performance across paid media, email, web, SEO, retargeting, webinars, events and always-on journeys.<br> Set and track MQL, conversion, cost and funnel performance targets with key marketing stakeholders.<br> Manage media and agency partners, ensuring delivery, quality, spend and performance against agreed SLAs.<br> Own HubSpot Marketing Hub as the core marketing activation and automation platform.<br> Ensure effective integration and lifecycle governance between HubSpot and Microsoft Dynamics.<br> Build and optimise segmentation, lead scoring, routing, nurture journeys, forms, UTMs, dashboards and attribution.<br> Lead A/B testing, landing-page optimisation, data hygiene, QA and regular campaign performance reviews.<br> Leverage AI and automation tools to improve analysis, reporting and scalable campaign operations while maintaining data quality and control.<br> Bachelor’s degree in Marketing, Business, Analytics, IT, Engineering or related field; HubSpot/GA4 certifications preferred .<br> 8+ years’ experience, including 4+ years in B2B growth, demand generation or marketing operations within technology/SaaS/FinTech or related sectors.<br> Proven experience managing full-funnel B2B campaigns , budgets, MQL/SQL conversion, CPL/CAC and pipeline reporting.<br> Advanced hands-on HubSpot Marketing Hub experience; familiarity with Microsoft Dynamics or Salesforce.<br> Strong knowledge of GA4, Google Ads, LinkedIn Campaign Manager, UTMs, A/B testing and CRO .<br> Practical experience using AI and automation tools to improve campaign execution, analysis and reporting.<br> Strong analytics, agency management and cross-functional leadership skills.<br> Excellent English communication and executive reporting capabilities.<br></span> </div>
???? Hiring Alert: Customer Support Specialists | New Cairo We are looking for fluent English speakers (B2 to C1) ! If you are a graduate ready to step into a fast-paced corporate environment with strong growth potential, this is your opportunity. Job Overview:Role: Customer Support Specialist Location: New Cairo (On-site) Net Salary: 18,000 – 25,000 EGPRequirements: Graduates only | Fluent English (B2/C1) How to Apply: Apply directly via the application form: https://docs.google.com/forms/d/e/1FAIpQLSdn Ro5Xu5_4Cjs5C8g Si5a DuHLi1DL4QH9h LNIC06IAGo0J_w/viewform?usp=header???? Whats App: 01029933597
???? WE ARE HIRING | CORPORATE SALES SPECIALISTJoin our team and take the next step in your sales career!<br>???? Job Details:• Position: Corporate Sales Specialist.• Employment Type: Full-Time.• Location: Dokki - Egypt.<br>???? How to Apply:Easy Apply through Linked InORSend your CV to: jobs@harvestcollege.co.uk<br>???? Email Subject:Please mention your Full Name – Position Applied For Example: John Smith – Corporate Sales Specialist We look forward to hearing from you! ????
فرصة عمل | Automotive Sales Specialist<br>تعلن شركة ناشيونال موتورز إيجيبت عن حاجتها إلى:<br> Automotive Sales Specialist (ذكور / إناث)<br>مكان العمل: فرع مكرم عبيد – مدينة نصر<br>المتطلبات:<br>مؤهل عالي<br>خبرة في مبيعات السيارات.<br>مهارات تواصل وإقناع وتفاوض ممتازة.<br>القدرة على تحقيق المستهدفات البيعية.<br>المزايا:<br>راتب ثابت.<br>عمولات وحوافز مجزية.<br>تأمينات اجتماعية وطبية.<br>فرص للتطوير الوظيفي.<br> يرجى إرسال CVمع كتابة Automotive Sales Specialist<br>#Hiring #Automotive #Sales #Jobs #Cairo #Egypt #National Motors Egypt
We're Hiring Logistics Specialist<br>A reputable Import & Export company located in Smouha, Alexandria is looking for a Logistics Specialist to join our team.<br>Requirements:<br>• Minimum 5 years of experience in Shipping & Supply Chain.<br>• Bachelor's degree in Logistics, Business Administration, Commerce, or a related field.<br>• Excellent in English (written and spoken).<br>Proficiency in Microsoft Excel and Microsoft Office.<br>• Strong analytical and problem-solving skills.<br>• High attention to detail and accuracy.<br>• Ability to work under pressure.<br>Contact us via <br>Email:dinajouda@almagdco.org<br>Whatsapp:01228447695
الوصف الوظيفي – أخصائي مبيعات
الشركة: ديسكي للأثاث المكتبي والديكور
المسمى الوظيفي: أخصائي مبيعات – Sales Specialist
القسم: المبيعات
الهدف من الوظيفة
مسؤول عن تحقيق أهداف المبيعات من خلال استقطاب العملاء الجدد، متابعة العملاء الحاليين، فهم احتياجاتهم، وتقديم منتجات وحلول الأثاث المكتبي والديكور المناسبة لهم، مع الحفاظ على مستوى متميز من خدمة العملاء.
المهام والمسؤوليات
- التواصل مع العملاء الحاليين والمحتملين والتعرف على احتياجاتهم.
- تقديم وشرح منتجات وخدمات الشركة بطريقة احترافية.
- إعداد ومتابعة عروض الأسعار والتفاوض مع العملاء.
- متابعة العملاء حتى إتمام عملية البيع.
- تحقيق أهداف وخطط المبيعات الشهرية.
- بناء علاقات قوية ومستدامة مع العملاء.
- متابعة طلبات العملاء والتنسيق مع الأقسام الداخلية لضمان تنفيذها بالشكل المطلوب.
- متابعة السوق والمنافسين والبحث عن فرص مبيعات جديدة.
- تحديث بيانات العملاء وتقارير المبيعات بشكل مستمر.
- الالتزام بسياسات وإجراءات الشركة وتحقيق مؤشرات الأداء المطلوبة.
المؤهلات والمهارات المطلوبة
- مؤهل عالٍ مناسب.
- خبرة من سنة إلى 3 سنوات في مجال المبيعات.
- مستوى جيد في اللغة الإنجليزية.
- مهارات تواصل وإقناع وتفاوض قوية.
- شخصية لبقة وحسنة المظهر.
- القدرة على بناء علاقات جيدة مع العملاء.
- القدرة على العمل تحت ضغط وتحقيق أهداف المبيعات.
- يفضل وجود خبرة في مجال الأثاث المكتبي أو الديكور.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>
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<span>Company: AllCare.<br>ai | Healthcare Technology The Mission AllCare.<br>ai is an AI-powered healthcare delivery platform that acts as the easy button for accessing care.<br> We combine advanced artificial intelligence with compassionate care delivery to remove friction from healthcare — bringing healthcare and pharmacy services directly to the communities and patients we serve.<br> We don’t just coordinate care — we deliver care.<br> About the Role We’re hiring an Engagement Specialist to support AllCare.<br>ai’s growth by conducting outbound outreach to assisted living facilities throughout California.<br> In this role, you will be responsible for cold calling prospective assisted living facilities, introducing AllCare.<br>ai and our services, and generating interest in meeting with our U.<br>S.-based sales team.<br> Your primary goal is to schedule qualified appointments for our U.<br>S. sales representatives, who will then meet with facilities in person to further develop and close the opportunity.<br> This is an outbound, phone-based sales role that requires strong communication skills, confidence on the phone, and the ability to follow established sales scripts and outreach processes.<br> What You’ll Do ● Conduct high-volume outbound cold calls to assisted living facilities throughout California ● Introduce AllCare.<br>ai and clearly explain the company, our services, and the purpose of the call using established scripts ● Engage facility decision-makers and generate interest in AllCare.<br>ai’s healthcare services ● Identify and connect with the appropriate decision-makers within prospective facilities ● Schedule qualified appointments for the U.<br>S. sales team to meet with facilities in person ● Follow established outreach scripts, sales processes, and follow-up workflows ● Handle basic questions and objections professionally while keeping conversations focused on securing an appointment ● Maintain accurate records of calls, contacts, outcomes, and scheduled appointments ● Consistently work toward established outreach, appointment-setting, and performance KPIs Compensation & Schedule ● Base Compensation: $600 USD per month ● Performance Bonus: Opportunity to earn up to an additional pay based on the established bonus structure and achievement of role-specific KPIs ● Schedule: Monday–Friday, 9:00 AM – 5:00 PM PST ● Location: Remote (Egypt-based candidates only) What We’re Looking For ● 1–2 years of experience in outbound sales, cold calling, appointment setting, telemarketing, or lead generation preferred ● Strong English verbal communication skills and a professional phone presence ● Confident and comfortable making cold calls and speaking with new prospects throughout the day ● Ability to clearly communicate company services using established scripts and talking points ● Comfortable handling objections and maintaining professionalism with prospective customers ● Goal-oriented and motivated by measurable performance targets ● Organized, reliable, and able to follow structured processes independently ● Previous healthcare, senior living, or healthcare sales experience is a plus but not required.<br></span> </div>
French Trainer – BPO Industry Job Summary We are looking for an experienced and passionate French Trainer to join our team within the BPO industry. The successful candidate will be responsible for delivering engaging training programs to new hires and existing employees, with a strong focus on French language proficiency, customer service skills, communication, and operational excellence. The role requires someone who can assess training needs, develop and deliver training content, and ensure employees are fully prepared to meet the required quality and performance standards. Key Responsibilities:Deliver classroom, virtual, and on-the-job training programs for French-speaking employees. Conduct new-hire training, nesting, refresher training, and upskilling programs. Train employees on French language proficiency, pronunciation, grammar, vocabulary, and business communication. Deliver training on customer service skills, call handling, communication techniques, and BPO best practices. Explain and reinforce client-specific processes, policies, systems, and procedures. Assess trainees' language, communication, and operational capabilities throughout the training cycle. Conduct quizzes, assessments, role plays, simulations, and practical evaluations. Provide constructive and timely feedback and coaching to trainees. Identify knowledge and performance gaps and implement appropriate corrective training. Monitor trainee performance during nesting and provide additional support where required. Maintain accurate training records, attendance, assessment results, and performance reports. Work closely with Operations, Quality, Workforce Management, and HR/L&D teams to ensure training objectives are aligned with business requirements. Continuously improve training materials and methodologies based on trainee feedback, quality results, and operational performance. Stay updated on French language trends, training methodologies, and BPO customer-service practices. Requirements Bachelor's degree in Education, Languages, Linguistics, Business, or a related field is preferred. Fluent French and English, both written and spoken. Strong presentation, communication, and facilitation skills. Previous experience as a Trainer preferably within the BPO/contact center industry. Experience delivering training to groups and managing different learning styles. Strong knowledge of customer service principles and contact center operations. Proficiency in Microsoft Office and common training/presentation tools. Strong organizational and time-management skills. Ability to work in a fast-paced, target-driven environment. Flexible to work according to business requirements, including shifts when required. Preferred Qualifications Previous experience training French-speaking customer service or technical support teams. Experience with BPO, contact center, shared services, or customer experience environments. Relevant training or instructional design certification is an advantage. Knowledge of adult learning principles and training methodologies. Experience using Learning Management Systems (LMS). Key Competencies French Language Proficiency Training & Facilitation Communication & Presentation Coaching & Feedback Classroom Management Customer Service Orientation Stakeholder Management Problem Solving Adaptability Performance Management Key Performance Indicators (KPIs) Training completion and attendance rates Trainee assessment and certification results Training-to-production performance Nesting and graduation success rate Quality and customer-service performance of trained employees Trainee feedback and training effectiveness Adherence to training schedules and learning plans