Operation Specialist Jobs in Egypt

Warehouse Supervisor – Tires<br>Al-Futtaim Automotive | Tires | Egypt<br>About Al-Futtaim Established in the 1930s as a trading business, Al-Futtaim has grown into one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across multiple sectors and markets, Al-Futtaim is committed to delivering exceptional customer experiences and building businesses that make a positive impact across the communities in which it operates.<br>About the Role<br>We are looking for a Warehouse Supervisor to join our Tires business in Egypt. The role will be responsible for ensuring the accurate, efficient, and timely management of tire inventory across the warehouse and supporting service centres. The successful candidate will ensure stock accuracy, maintain appropriate storage and handling standards, coordinate stock movements, and support the timely delivery of tires to required locations. This is an operational role that requires strong attention to detail, inventory control expertise, and preferably experience within the tire or automotive spare parts industry.<br>What You Will DoInventory Management Maintain accurate inventory records, including tire quantities, sizes, brands, specifications, and costs. Ensure all stock movements are accurately recorded in the inventory management system. Conduct regular daily, weekly, and monthly physical stock counts. Investigate and resolve inventory discrepancies to maintain high levels of stock accuracy. Receiving & Stock Recording Inspect and verify incoming tire shipments against relevant documentation. Ensure batch numbers, production dates, labels, and other required information are accurately recorded. Coordinate the loading and movement of tires to service centres and customers. Warehouse Operations & Storage Ensure tires are stored in line with appropriate warehouse, safety, and quality standards. Ensure the FIFO (First-In, First-Out) inventory method is consistently applied. Maintain a clean, organised, and safe warehouse environment. Ensure tires are handled correctly to prevent damage, deformation, or quality issues. Reporting & Compliance Prepare and maintain reports related to damaged tires, stock movements, and inventory variances. Investigate stock discrepancies and implement corrective actions where required. Support internal and external audits and ensure compliance with relevant procedures and standards. Coordination & Stakeholder Management Coordinate closely with Service Centre Managers to understand and fulfil stock requirements. Work with Logistics teams to coordinate unloading schedules and incoming shipments. Ensure timely availability and movement of tires to support business operations.<br>What You Will Need Bachelor's degree, preferably in a relevant discipline.2–5 years of experience in warehouse, inventory, or stock control operations. Experience managing large stock volumes and multiple SKUs/articles. Previous experience within the tire, automotive, or spare parts industry is strongly preferred. Practical knowledge of tire stock handling would be an advantage. Good working knowledge of Microsoft Excel and Word. Basic accounting knowledge would be an advantage. Strong analytical and problem-solving skills. Good communication and coordination skills. Strong attention to detail and accuracy. Good time-management and organisational skills. Proactive, hardworking, and motivated approach. Ability to work effectively in a fast-paced operational environment and take on additional responsibilities when required.

We are seeking a talented and experienced MEAN Stack Engineer to join our dynamic team. The ideal candidate will have a strong background in full-stack development, with a focus on Mongo DB, Express.js, Angular, and Node.js technologies. As a MEAN Stack Engineer, you will play a key role in designing, developing, and maintaining innovative web applications that meet our clients' needs.<br> <br>Responsibilities:<br>Technical Leadership: Provide technical leadership and guidance to the development team in implementing best practices for MEAN stack development.<br> Full-Stack Development: Design, develop, and maintain scalable and high-performance web applications using Mongo DB, Express.js, Angular, and Node.js technologies.<br> Architecture and Design: Collaborate with cross-functional teams to design and architect robust and scalable solutions that meet business requirements.<br> Code Review and Quality Assurance: Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Perform thorough testing to identify and fix bugs and ensure application reliability.<br> Documentation: Create and maintain technical documentation for the projects, including architecture diagrams, design documents, and API specifications.<br> Continuous Improvement: Stay updated on the latest trends and technologies in MEAN stack development and propose improvements to enhance the efficiency and performance of the applications.<br> Problem Solving: Analyze and troubleshoot complex technical issues, providing innovative solutions to resolve them effectively.<br> Team Collaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, prioritize tasks, and deliver solutions on time.<br> Mentorship: Mentor junior developers, providing guidance and support to help them grow their skills and expertise in MEAN stack development.<br> Deployment and Maintenance: Participate in the deployment and maintenance of applications, ensuring smooth operations and optimal performance in production environments.<br> <br><br><br><br>Requirements<br><br><br><br>Requirements<br><br><br> Proven experience as a Full-Stack Developer with expertise in MEAN stack technologies <br> Strong proficiency in Java Script, HTML, CSS, and related web technologies.<br> Experience with database design and development using Mongo DB database.<br> Proficiency in server-side programming with Node.js and Express.js.<br> Experience with front-end frameworks such as Angular 2+.<br> Solid understanding of RESTful APIs and microservices architecture.<br> Familiarity with version control systems (e.g., Git) and agile development methodologies.<br> Excellent problem-solving and analytical skills, with a keen attention to detail.<br> Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.<br><br>Skills: Proven experience as a Full-Stack Developer with expertise in MEAN stack technologies <br> Strong proficiency in Java Script, HTML, CSS, and related web technologies. <br> Experience with database design and development using Mongo DB database. <br> Proficiency in server-side programming with Node.js and Express.js. <br> Experience with front-end frameworks such as Angular 2+. <br> Solid understanding of RESTful APIs and microservices architecture. <br> Familiarity with version control systems (e.g., Git) and agile development methodologies. <br> Excellent problem-solving and analytical skills, with a keen attention to detail. <br> Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.netJob purpose: Regional leadership role responsible for overseeing the end-to-end planning and execution of product roadmaps across one or more regions. This includes full ownership of feature planning, coordination, and delivery within assigned regional scopes. Key accountabilities and decision ownership:Own and drive the end-to-end delivery of the product roadmap for one or more regions, ensuring alignment with strategic priorities and business goals. Lead end-to-end planning and tracking of features, ensuring timely execution, cross-squad coordination, and clear visibility of progress, risks, and dependencies. Act as the primary communication bridge with regional business stakeholders, setting clear expectations on delivery timelines, scope, and outcomes. Lead Program Increment (PI) planning activities, ensuring alignment across squads, proper scoping of initiatives, and realistic capacity planning. Own the release management process for regional roadmap features, coordinating with product, engineering, QA, and operations to ensure smooth, high-quality deployments. Drive continuous improvement across delivery processes, identifying bottlenecks, optimizing team collaboration, and ensuring agile best practices are embedded at scale. Make informed delivery decisions at the tribe/regional level, including reprioritization, timeline adjustments, and resolution of cross-functional delivery challenges. Must have technical/professional qualifications:Over 10 years of project management experience, including at least 3-4 years of hands-on Agile experience, with a strong background in SAFe (Scaled Agile Framework) methodologies. BSC in Computer Science/Engineering or a related field is preferred. Scrum certification is a Must (CSM/PSM I/SAFe) In-depth knowledge of Agile methodologies (SCRUM and SAFe ( is a must Payment Gateway Experience is a prefer. Fin Tech background is a prefer. Understand basic fundamentals of iterative development. Understand other processes and methodologies and should be able to articulate them and leverage other techniques to provide value to a team. Understand basic fundamentals of software development processes and procedures. Understand the value of commitments to delivery made by a development team. Understand incremental delivery and the value of metrics. Understand backlog tracking, burndown metrics, velocity, and task definition.<br>Our values guide how we think and act - They describe what we care about the most C ustomer first - It’s embedded in our design thinking and customer service approach O pen - Openness allows us to constantly improve and evolve R eal - No jargon and no excuses! B old - Constantly challenging ourselves and our way of thinking. R esilient – If we fail, we bounce back stronger than before. C ollaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About FlyAkeed: FlyAkeed is an online platform that helps people book flights and hotels easily.<br> We started in 2017 and are based in Riyadh, Saudi Arabia.<br> Our travel solution simplifies the process of planning and handling work-related travel.<br> Highlights: Current funding stage: Series A FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.<br> At FlyAkeed, we leverage technology to transform corporate travel management.<br> Our Operations team plays a critical role in ensuring seamless travel booking, fulfillment, and customer satisfaction by managing reservations, travel requests, and operational processes through our proprietary platform.<br> We’re looking for an experienced Senior Scrum Master to lead agile delivery across one or more of our software product squads.<br> You’ll be the driving force behind how our teams plan, build, and ship — coaching them toward high performance, removing what slows them down, and partnering closely with Product and Engineering leadership.<br> Beyond serving your own teams, you’ll help shape and elevate agile practices across the wider organization and mentor more junior agile talent.<br> Responsibilities : Facilitate all Scrum ceremonies (sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives) for one or more product/engineering squads, keeping them focused and outcome driven.<br> Act as a servant-leader and coach, building genuinely self-organizing, high-performing teams.<br> Proactively identify, track, and remove impediments and dependencies — escalating cross-team blockers before they become bottlenecks.<br> Partner with Product Owners to keep backlogs healthy, well-prioritized, and ready for delivery.<br> Protect the team from scope creep and distraction while maintaining a sustainable delivery pace.<br> Follow and protect the defined Agile playbook, ensuring teams apply agreed ways of working consistently.<br> Track and communicate delivery metrics (velocity, burndown, cycle time, predictability) and use them to drive continuous improvement.<br> Coach teams and stakeholders on agile values, Scrum, and Kanban, raising the maturity of agile practice across the company.<br> Manage risks and stakeholder expectations, providing clear, honest visibility into progress and blockers.<br> Mentor the junior Scrum Master and support the broader agile community of practice at Akeed.<br> Contribute to scaling agile ways of working as the organization and number of teams grow.<br> 4+ years of experience in agile delivery as a Scrum Master serving software/product engineering teams.<br> A proven track record of coaching teams to measurable improvements in delivery and quality.<br> Deep, practical understanding of Scrum and Kanban, and comfort adapting frameworks to context rather than applying them by the book.<br> Strong facilitation, conflict-resolution, and stakeholder-management skills.<br> Experience working closely with Product Owners and engineering leads in a modern software environment (CI/CD, cloud, cross-functional teams).<br> Confidence coaching and influencing without direct authority, at both team and leadership level.<br> Fluent English.<br> Certifications Required: A recognized Scrum Master certification — Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I).<br> Preferred: Advanced/professional-level certification (A-CSM, PSM II).<br> Coaching certifications (ICP-ACC) are a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an <strong>air travel industry-savvy</strong>&nbsp;<strong>Team Manager</strong>&nbsp;to join one of our growing <strong>travel </strong>programsin&nbsp;<strong>Cairo</strong>. The <strong>Team Manager&nbsp;</strong>will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.</p><br><p><strong>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</strong></p><br><ul><li>Consultative Air Sales - ensure every air request,&nbsp;especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting&nbsp;- research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts&nbsp;and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems &amp; Ownership - keep bookings, files, and systems airtight -&nbsp; taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><br>Qualifications<br><p><strong>What You’ll Need:</strong></p><br><ul><li>2+ years of Team Leadership experience within&nbsp;the air travel industry (luxury travel sales preferred)</li><li><p>GDS tools&nbsp;experience is a must (Sabre/Amadeus/ADX)</p><br></li><li><p>Ability to coach, monitor and develop a team of sales professionals within this niche industry</p><br></li><li><p>Deep passion for travel and strong destination expert knowledge&nbsp;</p><br></li><li><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><br></li><li>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</li><li>Self-motivation</li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<p><h4>Company description</h4> <p>The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.</p> <br> <h4>Job description</h4> <p>We are seeking a dedicated and vigilant life guard to join our team in 6th of October City, Egypt. As a life guard, you will play a critical role in ensuring the safety and well-being of our guests at our aquatic facilities. This position requires a proactive, detail-oriented professional who combines strong water safety expertise with exceptional customer service skills. You will be responsible for maintaining a secure environment, responding swiftly to emergencies, and providing reassurance to our guests through your professional presence and expertise.</p> <br> <ul> <li>Monitor pool and beach areas continuously to identify potential hazards and prevent drowning incidents</li> <li>Maintain current knowledge of first aid, CPR, and water rescue techniques; respond promptly and effectively to emergency situations</li> <li>Conduct regular safety inspections of aquatic facilities and ensure all safety signage is visible, accurate, and up-to-date</li> <li>Enforce facility rules and safety regulations in a professional and friendly manner to ensure guest compliance</li> <li>Perform water rescues and provide emergency medical assistance when necessary</li> <li>Maintain detailed incident reports and communicate hazardous situations to management in a timely and transparent manner</li> <li>Collaborate with team members and management to implement and maintain health, safety, and hygiene standards throughout the facility</li> <li>Assist guests with questions and concerns, providing exceptional customer service while maintaining focus on safety</li> <li>Demonstrate flexibility by supporting operations across different areas of the facility and assisting with assigned tasks as directed by management</li> <li>Stay organized and maintain equipment in proper working condition, including rescue tools and safety devices</li> </ul> <br> <h4>Qualifications</h4> <ul> <li><strong>Education:</strong> Vocational college diploma or equivalent qualification</li> <li><strong>Certifications:</strong> Current and valid professional life guard certification; current first aid and CPR certifications</li> <li><strong>Experience:</strong> Minimum 2 years of related work experience in a life guard or aquatic safety role</li> <li><strong>Language skills:</strong> Proficient in English and Arabic to communicate effectively with guests and team members</li> <li><strong>Swimming proficiency:</strong> Advanced swimming ability with demonstrated water rescue and survival skills</li> <li><strong>Physical capability:</strong> Excellent physical fitness, stamina, and ability to work extended shifts in outdoor and indoor environments</li> <li><strong>Technical skills:</strong> Proficiency in operating basic life guard equipment and safety devices; ability to use monitoring and communication tools</li> <li><strong>Core competencies:</strong> Strong attention to detail, situational awareness, decisive decision-making, and ability to remain calm under pressure</li> <li><strong>Knowledge:</strong> Comprehensive understanding of emergency response procedures, water safety protocols, and facility health and safety policies</li> <li><strong>Soft skills:</strong> Excellent interpersonal and communication abilities; collaborative mindset; empathetic approach to guest interactions; resilience and reliability</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Manage and monitor maritime shipping permits along with shipping lines.</p><p>Coordinate with customs agents and transport companies to ensure the swift transfer of goods.</p><p>Track vessel movements and shipments, updating clients on shipping status.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>5-7 years of experience in maritime shipping operations.</p><p>Strong knowledge of maritime shipping procedures and shipping lines.</p><p>Proficient in English language.</p><p>Preferred only for males.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<p>We are looking for a&nbsp;<strong>Dynamics 365 Commerce / Retail Developer</strong>&nbsp;to design, develop, customize, and maintain retail solutions across Microsoft Dynamics 365 Finance &amp; Operations and Commerce environments.</p><br>Key Responsibilities<ul><li>Customize and maintain&nbsp;<strong>Modern POS (MPOS), Cloud POS (cPOS), and Store Commerce</strong>&nbsp;features and extensions.</li><li>Develop and extend solutions using&nbsp;<strong>Commerce Runtime (CRT), Retail Server, and Hardware Station</strong>&nbsp;frameworks.</li><li>Integrate Dynamics 365 Finance &amp; Operations with&nbsp;<strong>payment terminals, barcode scanners, fiscal printers, and other retail hardware</strong>.</li><li>Develop business logic, data entities, and system extensions using&nbsp;<strong>X++, C#, and .NET</strong>.</li><li>Build and maintain&nbsp;<strong>Retail SDK and Commerce extension models</strong>.</li><li>Develop and customize retail functionality based on business and technical requirements.</li><li>Troubleshoot, debug, and resolve technical issues across Commerce and Retail components.</li><li>Write and maintain&nbsp;<strong>unit tests</strong>&nbsp;to ensure code quality and system reliability.</li><li>Manage code releases and deployments through&nbsp;<strong>Azure DevOps and Lifecycle Services (LCS)</strong>.</li><li>Collaborate closely with&nbsp;<strong>functional consultants, QA/testers, technical teams, and business stakeholders</strong>&nbsp;within an Agile environment.</li><li>Participate in code reviews and follow development standards and best practices.</li><li>Support existing implementations and contribute to continuous improvement of Dynamics 365 Commerce solutions.</li></ul> </div>

Company Description Better Mix (S. A. E), founded in 2009, is part of the Better Home Group, which invests in real estate, trading, and services in the Egyptian market. The company focuses on being a leading ready-mix concrete supplier, prioritizing an understanding of customer needs and delivering high-quality products on schedule. With the slogan “Quality & Service,” Better Mix is known for handling demanding timeframes, holidays, weekends, short notices, and a wide range of load sizes. The organization employs around 750 team members and operates seven commercial and on-site batch plants strategically located to serve major metropolitan areas.<br>Role Description The Shift Engineer is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing daily operations at the ready-mix concrete batch plant during assigned shifts. This role includes monitoring production processes, supervising plant staff, and ensuring that concrete quality, safety standards, and delivery schedules are consistently met. The Shift Engineer coordinates with maintenance and logistics teams to minimize downtime, optimize resource usage, and support timely dispatch of loads to customers. The position also involves maintaining accurate shift reports, tracking production metrics, and implementing operational improvements in line with company procedures and industry standards.<br>Qualifications<br> Technical and engineering skills: Knowledge of concrete production processes, batch plant operations, and basic mechanical or electrical troubleshooting. Operations and process management skills: Ability to manage shift activities, monitor production metrics, and optimize workflows to meet quality and delivery targets. Safety and compliance skills: Familiarity with industrial safety practices, environmental regulations, and quality control standards related to ready-mix concrete. Leadership and communication skills: Experience supervising teams, coordinating with cross-functional departments, and communicating clearly with internal and external stakeholders. Analytical and problem-solving skills: Capacity to identify operational issues, analyze root causes, and implement effective solutions under time constraints. Education and experience: Bachelor’s degree in Civil, Mechanical, Industrial Engineering, or a related field, with prior experience in ready-mix concrete, construction materials, or plant operations preferred. Additional qualifications: Willingness to work in rotating shifts, strong attention to detail, proficiency with basic computer applications and production reporting tools, and fluency in English and Arabic is an advantage.

Training Coordinator – Fried Chicken<br><br>Location: Cairo, Egypt<br>Employment Type: Full-time<br>Work Location: On-site<br><br>About 5 Roosters Fried Chicken<br><br>5 Roosters Fried Chicken is a fast-growing restaurant brand focused on delivering high-quality fried chicken, consistent food standards, fast service, and an excellent customer experience.<br><br>We are looking for an experienced Training Coordinator to join our team and support the development of our restaurant teams through effective training and continuous performance improvement.<br><br>Role Description<br><br>The Training Coordinator will be responsible for coordinating and delivering training programs for restaurant employees across Front of House and Back of House operations.<br><br>Key responsibilities include:<br><br>- Planning and coordinating training programs for restaurant teams.<br>- Conducting onboarding and operational training for new employees.<br>- Delivering training on food safety, customer service, and restaurant procedures.<br>- Training employees on company standards, SOPs, and operational practices.<br>- Preparing and updating training materials and training guides.<br>- Maintaining accurate training records and employee training files.<br>- Conducting group and one-on-one training sessions.<br>- Following up on training results and employee performance.<br>- Identifying training needs in coordination with restaurant management.<br>- Providing feedback and recommendations to management regarding employee development.<br>- Supporting the implementation of operational standards across branches.<br><br>Required Qualifications<br><br>- Minimum 2–3 years of experience in the Fried Chicken / QSR industry.<br>- Previous experience in a managerial or supervisory position is mandatory.<br>- Previous experience in Training, Training Coordination, Restaurant Operations, or Learning & Development is highly preferred.<br>- Strong understanding of fried chicken restaurant operations and BOH/FOH procedures.<br>- Good knowledge of food safety and hygiene standards.<br>- Strong communication and presentation skills.<br>- Strong organizational and time-management skills.<br>- Ability to conduct training sessions and deliver clear instructions and feedback.<br>- Ability to work on-site and travel between branches when required.<br>- Ability to work effectively with diverse restaurant teams.<br><br>Preferred Background<br><br>Candidates with previous experience as a:<br><br>Restaurant Manager | Assistant Restaurant Manager | Shift Manager | Operations Supervisor | Training Coordinator | Trainer<br><br>within a Fried Chicken or QSR environment are strongly preferred.<br><br>What We Offer<br><br>- Career growth opportunities within the hospitality and food service industry.<br>- A professional and supportive working environment.<br>- Opportunities to contribute to training and operational development.<br>- Continuous learning and development opportunities.<br><br>If you have strong restaurant operations experience, previous managerial experience, and a passion for developing people, we would like to hear from you.

We are seeking an experienced Backup Administrator with strong hands-on expertise in enterprise backup, recovery, and cyber resilience solutions. The ideal candidate will have extensive experience administering Veritas Net Backup, Dell Data Domain, Dell Cyber Recovery Solution (CRS), and Dell EMC backup technologies, ensuring reliable backup operations, disaster recovery readiness, and protection against cyber threats. The candidate should also have experience supporting VMware or Hyper-V environments and Windows/Linux servers.<br><br>Key Responsibilities<br><br> Administer, configure, and maintain Veritas Net Backup enterprise backup infrastructure, including backup policies, schedules, storage units, media servers, and clients. Monitor daily backup and restore operations, proactively identify failures, troubleshoot issues, and ensure successful completion of all backup jobs. Perform backup, restore, and recovery operations for enterprise applications, databases, virtual machines, and file systems. Administer and support Dell Data Domain appliances, including storage management, DD Boost configuration, replication, retention policies, capacity monitoring, and performance optimization. Configure, maintain, and support Dell Cyber Recovery Solution (CRS), including Cyber Recovery Vault, recovery policies, orchestration workflows, and cyber recovery testing. Support Dell EMC backup solutions such as Power Protect Data Manager (PPDM) and Dell Net Worker as required. Conduct disaster recovery (DR) testing and validate backup recoverability to ensure compliance with business continuity requirements. Monitor backup infrastructure capacity, storage utilization, and system health, recommending improvements where necessary. Manage backup lifecycle activities, including software upgrades, patches, firmware updates, and backup infrastructure maintenance. Protect backup environments against cyber threats by implementing immutable backup practices, ransomware protection measures, and cyber recovery best practices. Support backup operations for VMware v Sphere/ESXi and Microsoft Hyper-V virtual environments. Collaborate with infrastructure, storage, virtualization, security, database, and application teams to ensure reliable backup and recovery services. Support Windows Server and Linux environments from a backup and recovery perspective<br><br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. 10+ years of hands-on experience in enterprise backup, recovery, and system administration. Strong hands-on experience with Veritas Net Backup administration. Experience administering Dell Data Domain appliances. Experience with Dell EMC backup solutions, including: Cyber Recovery Solution (CRS) Data Domain Power Protect Data Manager (PPDM) Dell Net Worker <br><br>Solid understanding of backup and recovery concepts, including:<br><br> RPO (Recovery Point Objective) RTO (Recovery Time Objective) Disaster Recovery (DR) Business Continuity

Company Description MSR Engineering, established in 2008, is a 100% Egyptian company specializing in the engineering industry, with a strong focus on the chemicals and petroleum sectors. The organization has built a reputation for delivering high-quality, reliable services to a diverse portfolio of industrial clients. MSR Engineering is driven by innovation and a commitment to customer satisfaction, continuously seeking improvements and new solutions. The company values technical excellence, long-term partnerships, and professional growth for its team members. Joining MSR Engineering offers the opportunity to contribute to impactful projects within Egypt’s dynamic industrial landscape. Role Description This is a full-time, hybrid Fasteners Sales role based in Cairo, Egypt, with some flexibility for work from home. The role involves managing and expanding a portfolio of customers who require industrial fasteners, including identifying new business opportunities and maintaining strong relationships with existing clients. Day-to-day tasks include conducting sales visits, preparing and presenting quotations, following up on orders, and coordinating with internal teams to ensure timely delivery and customer satisfaction. The Fasteners Sales professional will provide product guidance, technical support on fastener specifications, and training to customers where needed. This role also includes monitoring market trends, contributing to sales forecasts, and reporting on sales performance to support strategic decision-making. Qualifications Strong Communication and Customer Service skills, with the ability to build trust and maintain long-term client relationships. Proven Sales experience, preferably in industrial products or fasteners, with a track record of meeting or exceeding targets. Experience in Training and product presentations to customers or internal teams, including basic technical explanations. Sales Management capabilities, such as pipeline management, forecasting, and reporting on sales activities. Knowledge of the engineering, chemicals, or petroleum sectors is highly beneficial. Ability to work effectively in a hybrid environment, managing on-site visits in Cairo and remote tasks independently. Good negotiation, problem-solving, and organizational skills. Bachelor’s degree in Engineering, Business, or a related field is preferred. Proficiency in MS Office and basic CRM tools. Fluency in Arabic and good command of English, both written and spoken.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Summary</strong></p><br><br> <p>The Quality Control Retail Manager is responsible for ensuring consistent operational excellence, compliance with company standards, and superior customer experience across all retail stores. The role oversees quality control processes, conducts store audits, monitors compliance with operational procedures, and drives continuous improvement initiatives to enhance overall retail performance.</p><br><br> <p><strong>Key Responsibilities</strong></p><br><br> <ul><li>Develop and implement quality control standards and procedures across all retail locations.</li><li>Conduct regular store audits to ensure compliance with company policies, SOPs, visual merchandising standards, and operational guidelines.</li><li>Monitor customer service quality and ensure a consistent brand experience across all stores.</li><li>Evaluate store operations, identify performance gaps, and implement corrective action plans.</li><li>Monitor inventory management, stock accuracy, shrinkage, and loss prevention practices.</li><li>Ensure compliance with health, safety, and security regulations.</li><li>Analyze audit results, customer feedback, and operational KPIs to identify improvement opportunities.</li><li>Collaborate with Retail Operations, HR, Training, and Store Managers to improve operational performance.</li><li>Develop quality reports and present findings and recommendations to senior management.</li><li>Support new store openings by ensuring compliance with operational and quality standards.</li><li>Lead continuous improvement initiatives to enhance efficiency, productivity, and customer satisfaction.</li></ul> <p><strong>Qualifications</strong></p><br><br> <ul><li>Bachelor's degree in Business Administration, Retail Management, Quality Management, or a related field.</li><li><strong>5–8 years</strong> of experience in retail operations or quality control, including at least <strong>3 years</strong> in a managerial role.</li><li>Experience in retail chains, fashion, luxury, FMCG, or consumer goods is preferred.</li><li>Strong knowledge of retail operations, quality assurance, SOPs, and customer service standards.</li><li>Experience in conducting operational audits and compliance reviews.</li><li>Proficiency in Microsoft Office and ERP/POS retail systems.</li><li>Strong analytical, leadership, communication, and problem-solving skills.</li><li>Willingness to travel regularly between retail locations.</li></ul><br> </div>

Job Summary:We are looking for an experienced Functional Lead to drive functional solution design, requirement validation, configuration approach, and business alignment.<br>Key Responsibilities & Expertise:Lead functional solution design, fit-gap analysis, and requirement validation. Ensure solution capabilities align with agreed business processes and scope. Coordinate functional specialists and support functional decision-making. Drive business process alignment and define effective configuration approaches. Engage with business stakeholders, facilitate discussions, and provide decision support. Ensure clear and effective functional communication across teams.<br>Key Skills:Dynamics 365 Sales & Customer Service Customer Insights & Customer Voice Power Automate Copilot Studio Sitecore Order Cloud Functional solution design & configuration Business engagement and stakeholder management Leadership and facilitation

ROLE PURPOSE Lead the marketing function from the ground up for Our Group's new Egypt office, building brand visibility and a structured, B2B & B2C lead-generation engine to support growth across Saudi Arabia and the wider MENA region. <br>KEY RESPONSIBILITIES • Build and lead a small marketing team (digital and content specialists) from scratch • Develop and execute a regional, B2B & B2C -focused marketing and lead-generation strategy across Dezign District, JNF Hardware, and Elite Fit-Out • Establish and manage digital presence: website, SEO, paid campaigns (Meta, Google, Linked In), and social channels • Own lead generation from companies, developers, hotels, consultants, and architects — and report on cost-per-lead, conversion rate, and campaign ROI • Support the Business Development team with proposal materials, brand collateral, and positioning for major accounts • Represent the marketing function in leadership planning and reporting <br>REQUIREMENTS & QUALIFICATIONS • 6+ years of marketing experience, ideally in furniture, FF&E, interior design, fit-out, architecture, hospitality, or construction • Proven experience building a marketing function or team from the ground up • Strong B2B & B2C lead-generation track record — able to show real numbers (leads generated, CPL reduction, pipeline value), not just "managed social media" • Experience working across multiple brands or business units • Comfortable working in a fast-moving, founder-led company transitioning to a structured organization

Role Description The Reporter role at Electrical Engineering Algeria is a full-time, on-site position based in Cairo. The Reporter will research, gather, and verify information related to electrical engineering topics, industry developments, and job market trends, and convert them into clear, engaging news articles and reports. Daily tasks include conducting interviews with professionals and stakeholders, attending relevant events, collaborating with editors and multimedia specialists, and producing written and multimedia content for the platform’s channels. The Reporter will also help maintain content schedules, ensure accuracy and neutrality in reporting, and support the platform’s mission to inform and educate the engineering community. Qualifications Candidates should possess strong Reporting and News Writing skills for creating accurate, timely, and engaging stories. Candidates should possess excellent Communication and Writing skills for interviews, articles, and professional correspondence. Candidates should possess Multimedia skills for collaborating on visual, audio, or digital formats that complement written content. Relevant experience in journalism, technical reporting, or engineering-related media is beneficial. Bachelor’s degree in Journalism, Communications, Media Studies, Electrical Engineering, or a related field is preferred. Ability to work on-site in Cairo, meet deadlines, and adapt to fast-paced news and content environments. Strong attention to detail, ethical reporting standards, and familiarity with engineering or technology topics are advantageous.

The Role<br><br>(What you will do): We are looking for a Tech Legal Tech Counsel who can operate at the intersection of legal, technology, and governance covering four core areas with balanced weight.<br><br>You will work in close partnership with the CLCO across countries and time zones and collaborate in person with the technical team responsible for the company's software applications, and AI models to ensure legal requirements are translated into clear, practical policies and customer-ready commitments, with preference of working in a tech company .<br><br> Privacy & Data Protection (Primary): Practical privacy counsel and contracting across regional PDPLs and global enterprise expectations Corporate / Companies & Structuring (Secondary): Support corporate governance and group structuring needs relevant to a cross-border technology business (including IP holding vs. operating company realities, board/approvals, and risk containment) Tech Transactions (Saa S/AI) & Delivery Contracting (Core): Build and negotiate the deal stack in a way that protects delivery outcomes, reduces ambiguity, and supports commercial execution Security & Trust Enablement + AI/Gen AI Governance (Core): Translate security and responsible-AI requirements into clear policies, addendums, and contract positions that enterprise customers can accept. Key Responsibilities: A) Privacy, Data Governance & Cross-Border Advise on regional PDPLs and implementing regulations with focus on UAE, Egypt, then Saudi Arabia, and how they impact product, contracting, and operations Draft and negotiate DPAs, controller/processor language, sub-processor governance, and data sharing / transfer clauses aligned to enterprise expectations (GDPR-style baseline where relevant) Support DPIA-style risk assessments and "privacy by design" measures with product/engineering. B) Corporate / Companies & Internal Governance Support corporate governance workstreams relevant to a group with cross border operations (approvals, delegations, board/shareholder documentation where needed) Help keep the legal posture consistent with a structure where IP and commercialization/operations may sit in different entities, ensuring clean responsibility lines and controlled risk exposure Maintain internal policies that connect legal rules to operational reality (e.g., who can sign what, deal desk gates, compliance escalation paths). C) Tech Transactions (Saa S/AI) & Delivery Discipline Draft/review/negotiate MSA/MSuA, Order Forms, SOWs, SLAs and key tech clauses (acceptance/UAT, change control, delivery milestones, support models) Build "negotiation-ready" templates and fallback positions (liability, indemnities, IP/licensing, data use, audit, termination) that preserve trust and do not block execution Ensure professional services terms prevent scope creep and protect timelines, acceptance, and invoicing. D) Security & Trust Enablement Convert security requirements into contract language: security addendum, incident/breach terms, audit rights, encryption/logging/access control commitments, and pen-test boundaries Partner with security/engineering to respond to customer due diligence (vendor questionnaires) in a consistent, evidence-based way. E) AI / Gen AI Governance (Contracts + Policies) Draft practical AI policies and customer-facing addendums (acceptable use, transparency/disclaimer language, human oversight, logging/traceability concepts where applicable) Support governance for fine-tuning and model improvement responsibilities, including risk allocation and safe-use commitments aligned to enterprise expectations and emerging standards Help design "policy-to-code" alignment: turning governance requirements into implementable product controls with the technical team. Baseline Knowledge: We expect working familiarity with: Regional Data Protection / PDPL regimes and their implementing regulations (focus: UAE → Egypt → Saudi Arabia) Electronic Transactions & Trust Services laws/regulations (focus: UAE → Egypt → Saudi Arabia) to support e-contracting and trust-enabled workflows Cybersecurity and cybercrime-related legal expectations in the region (as they affect incident handling, reporting, and contractual commitments) GDPR as the enterprise contracting baseline, and EU AI Act as a growing reference point for AI governance in contracting<br><br>Requirements<br><br>Qualifications:<br><br> Law degree (LLB, JD, or LLM) from a recognized university Admitted to practice / Bar membership in a recognized jurisdiction (MENA preferred; other jurisdictions acceptable depending on experience and role requirements) 5-10+ years of legal experience with demonstrable work across privacy/data protection and technology contracting (in-house or top-tier practice) Strong ability to draft and negotiate privacy and tech documents (e.g., DPA + security addendum + Saa S/PS terms) and to work with technical stakeholders Corporate/companies competence sufficient to support governance and cross entity structuring needs in a technology group Fluency in Arabic & English (Arabic is the native working language; English is essential for contracting and customers) Comfort working from Cairo with up to 10-15% travel to Abu Dhabi/Dubai Comfort to work in an early startup environment, with a growth mindset<br><br>Strongly Preferred:<br><br> Privacy certifications or equivalent practical GDPR capability (e.g., CIPP/E) and/or AI governance-oriented credentials (e.g., AIGP) Familiarity (from a contracting and assurance perspective) with modern trust frameworks such as: ISO/IEC 27001, ISO/IEC 42001:2023, ISO/IEC 27701:2025 (privacy information management extension) Experience handling enterprise security due diligence (questionnaires, security schedules, audit models) with the ability to keep answers consistent with actual controls

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><b><i><span>About Four Seasons:</span></i></b><i><span>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. </span></i><i><span>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.</span></i><b><i><span>About the location:</span></i></b><i><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></i><i><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></i><u>JOB FUNCTIONS</u><b>Lead and oversee the culinary operations of all restaurants aboard the First Nile Boat</b>, with direct responsibility as Chef de Cuisine of the Greek Restaurant and operational oversight of the remaining dining outlets. Manage, train, evaluate, motivate, coach, and develop all Sous Chefs and kitchen teams to ensure Four Seasons standards, culinary excellence, and guest satisfaction are consistently achieved. (20%)<b>Direct menu execution, recipe development, and food quality standards</b> across all outlets. Ensure all dishes are prepared and presented according to established recipes, specifications, and presentation guidelines while maintaining consistency, authenticity, and innovation.<b>Control labor costs and operating expenses</b> through effective workforce planning, scheduling, budgeting, purchasing, and inventory management across all culinary outlets, ensuring financial targets are met without compromising quality.<b>Ensure full compliance with food safety, sanitation, and hygiene standards</b> throughout all kitchens and food preparation areas, in accordance with Four Seasons policies and local regulatory requirements. Maintain the highest levels of cleanliness, organization, and operational readiness.<b>Oversee quality assurance and food cost control systems</b> across all restaurants. Monitor food purchasing, receiving, storage, production, and portion control to ensure consistency, minimize waste, and maintain established culinary standards.<b>Coordinate and communicate effectively with restaurant managers, culinary leaders, and operational departments</b> to ensure seamless service delivery, efficient operations, and alignment with guest experience objectives. Attend and contribute to operational and management meetings as required.<b>Ensure compliance with Four Seasons policies, Category One and Category Two Work Rules, and Standards of Conduct</b>, fostering a culture of accountability, professionalism, and continuous improvement throughout the culinary team.<b>Promote a collaborative and positive work environment</b>, building strong relationships with colleagues, supervisors, and cross-functional departments while supporting the development and succession planning of culinary talent across all outlets.<b><i><span>What You Bring</span></i></b><ul><li><i><span>Requires a working knowledge of division operations.</span></i></li><li><i><span>Working knowledge is generally learned on-the-job.</span></i></li><li><i><span>Requires ability to operate computer equipment and other <b>Kitchen</b> systems.</span></i></li><li><i><span>Requires reading, writing and oral proficiency in the English language.</span></i></li><li><i><span>More than 1 year experience.</span></i></li></ul><b><span>What We Offer:</span></b><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><b><span>Schedule &amp; Hours</span></b><span>Full–time job with 5 working days a week. </span><br><br><br><br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role:</h4> <p>The Guest Experience Agent at Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.</p> <h4>What you will do:</h4> <ul> <li>Handle all guest interactions with the highest level of hospitality and professionalism.</li> <li>Accommodate special requests whenever possible.</li> <li>Manage daily guest interactions and resolve glitches.</li> <li>Assist customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Support other departments during busy periods.</li> </ul> <h4>Daily function:</h4> <ul> <li>Engage with guests through various communication channels, including in-person, phone, email, and Four Seasons Chat.</li> <li>Take a proactive role in driving guest-centric initiatives designed to elevate the guest experience and enhance the recognition of VIP guests.</li> <li>Collaborate with the team to ensure the timely and thoughtful placement of special occasion amenities (e.g., anniversaries, birthdays, honeymoons, etc.).</li> <li>Review daily arrivals to ensure proper management of Special Attention Guests, VIPs, Elite members, and high-return guests.</li> <li>Assist the Guest Experience team with courtesy calls to designated in-house VIPs and preparation of arrival welcome letters.</li> <li>Conduct detailed inspections of Top VIP rooms to confirm that all pending details are addressed, promptly reporting any issues to Engineering and Housekeeping management.</li> <li>Perform room inspections for VIPs to ensure that amenities, welcome cards, and special touches have been meticulously arranged.</li> <li>Personally greet VIP guests upon arrival and provide in-room check-in and check-out services.</li> <li>Escort VIP guests to their transportation and offer a gracious farewell upon departure.</li> </ul> <h4>What you bring</h4> <p><strong>Required skills & knowledge:</strong></p> <ul> <li>A working knowledge of division operations, typically gained through on-the-job experience.</li> <li>Ability to operate computer equipment and other department systems.</li> <li>Proficiency in reading, writing, and speaking English.</li> </ul> <p><strong>Experience & expertise:</strong></p> <ul> <li>More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.</li> <li>Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.</li> </ul> <p><strong>Guest interaction & service:</strong></p> <ul> <li>Strong interpersonal skills, with a warm and welcoming approach to hotel guests.</li> <li>Provide exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.</li> </ul> <p><strong>Complaint handling & problem solving:</strong></p> <ul> <li>Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.</li> <li>Always maintain a positive attitude, even during challenging or busy periods.</li> </ul> <p><strong>Multi-tasking & operational involvement:</strong></p> <ul> <li>Demonstrate the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.</li> <li>Actively participate in operations and role model excellent service to both guests and employees.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary accommodation at other Four Seasons Hotels and Resorts</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li> </ul> <h4>Schedule & hours:</h4> <ul> <li>Full-time position</li> <li>Flexible availability required including early mornings, evenings, weekends, and holidays as needed</li> <li>Shifts typically range between 8 to 10 hours depending on operational needs</li> </ul> <p>As a Guest Experience Agent, you will play a key role in ensuring every guest enjoys a personalized and memorable stay and deliver service excellence that reflects the brand’s commitment to luxury and hospitality.</p></p><p></p>