Operation Specialist Jobs in Egypt

<strong>Role Summary<br><br></strong>We are seeking a detail-oriented and organized <strong>Archiving Specialist</strong> to support our records management and documentation processes. The role focuses on hands-on archiving tasks and ensuring accurate, well-maintained records.<br><br><strong>Main Responsibilities (including But Not Limited To)<br><br></strong><ul><li>Handle core archiving tasks, including labeling, filing, documentation, and data entry.</li><li>Support the operational, hands-on workload of the archive.</li><li>Maintain organized physical and digital records for easy access and retrieval.</li><li>Ensure documents are properly stored in line with internal standards.</li><li>Assist with related administrative tasks as needed.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>0–2 years of relevant experience.</li><li>Bachelor’s degree in Business Administration or a related field.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to handle hands-on and operational tasks efficiently.</li><li>Good communication skills and ability to work in a team.<br><br></li></ul><strong>Competencies<br><br></strong><strong>▪ Believe In Magic<br><br></strong>Being enthusiastic and committed to what you are doing inside the organization. Stay<br><br>focused &amp; continually aim to improve / reach success no matter what setbacks are on<br><br>your way.<br><br><strong>▪ Always Bring “A” Game<br><br></strong>High level of optimism and a "can do" Orientation. A willingness to support and be a<br><br>part of a team in multiple activities and stay motivated to accomplish the goal while<br><br>facing obstacles. Works effectively with and supports colleagues, fostering a positive<br><br>and collaborative environment.<br><br>Being customer focuses on having the ability to understand internal/external needs<br><br>and concerns in the short too long term and to provide sound recommendations<br><br>and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer<br><br>needs.<br><br><strong>▪ Get It Done. RIGHT<br><br></strong>Consistently achieves high levels of results while setting standards of excellence &amp;<br><br>quality. Seizes all opportunities to get the job done. Pay attention to details and pursue<br><br>quality in accomplishing tasks.<br><br><strong>▪ Be Real<br><br></strong>Behave in an honest, fair, and ethical manner. shows consistency in words and actions.<br><br>model’s high standards of ethics. Earning others’ trust and respect through consistent<br><br>honesty and professionalism in all interactions.<br><br><strong>▪ Be Creative<br><br></strong>Ability to generate non-traditional yet practical ideas that would serve a business<br><br>purpose and identify &amp; develop<br><br>new methods, approaches, systems or tools that best suit different situations and<br><br>generate business results. Moreover, ability to multitask and take initiative.<br><br><strong>▪ Learn &amp; Teach<br><br></strong>Fostering learning and development culture. Willingness to delegate responsibility, work

We are looking for a highly motivated and analytical Analyst to join our growing Consulting team. This is an exciting opportunity for someone with a strong interest in real estate and investment to work across a diverse range of client assignments, gaining exposure to market research, financial analysis, data insights and strategic consulting. The successful candidate will play an active role in supporting project delivery, turning complex market data into clear insights and contributing to high-quality reports and presentations for clients.<br><br>We are seeking a highly motivated and skilled Analyst to join our dynamic Consulting team. The successful candidate will support the team across a range of client assignments, conducting market research, financial analysis, data collection, report writing and presentation development.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Market Research: Conduct in-depth market research, gather and analyse data, and monitor real estate trends and developments within the Egyptian market to identify relevant opportunities.</li><li>Financial Analysis: Develop and maintain Excel-based financial models to assess investment opportunities, valuations and feasibility studies for clients.</li><li>Report Writing: Prepare clear and comprehensive reports, translating research and analysis into accurate findings and actionable insights for clients.</li><li>Presentations: Develop clear and engaging presentations to effectively communicate research findings, analysis and recommendations.</li><li>Data &amp; Analysis: Jointly develop, deliver and enhance Savills’ existing data collection and analysis programmes, ensuring data is accurate, relevant and up to date.</li><li>Collaboration: Work closely with the Consulting team to support successful project delivery, contribute to client assignments and assist colleagues across various initiatives.<br><br></li></ul><strong>Skills, Knowledge And Experience<br><br></strong><ul><li>3–4 years of experience in real estate, investment, financial advisory or a related field is preferred.</li><li>Bachelor’s degree in Business, Finance, Economics or a related discipline.</li><li>Strong analytical and quantitative skills, with experience in financial modelling and data analysis.</li><li>Excellent written and verbal communication skills, with the ability to produce clear and concise reports and presentations.</li><li>Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.</li><li>Understanding of real estate market dynamics and industry trends is advantageous.</li><li>Strong attention to detail, with a proactive and solution-focused approach.</li><li>Ability to work effectively within a team, manage multiple assignments and meet deadlines.<br><br></li></ul>Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

<strong>Job Description Summary<br><br></strong>Join our team as a Project &amp; Tender Sourcing Specialist and play a key role in supporting project execution and tendering activities through effective sourcing strategies. In this role, you’ll collaborate with cross-functional teams and suppliers to identify competitive sourcing solutions, manage supplier quotations and negotiations, and help ensure the right balance of cost, quality, delivery, and risk. This is a great opportunity for someone who enjoys working in a dynamic project environment, building strong supplier relationships, and contributing directly to successful project and tender outcomes.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities: <br><br></strong><ul><li>Define supplier strategy including management and optimization of supplier panels. Lead negotiations and allocate needs to specific suppliers. Negotiate terms and conditions and transmit information to Procurement. Manage claims. Includes commercial sourcing management such as data analysis, negotiations support, etc. This may also include purchasing activities</li><li>A job at this level requires a people leader with ability to hire and develop talent. Utilizes in-depth knowledge of a discipline and analytical thinking to execute policy/strategy. Basic knowledge of related job discipline</li><li>Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issue</li><li>Jobs at this level function with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.)</li><li>Uses some judgment and has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>Bachelor's degree in engineering</li><li>Minimum 5 years of experience in the sourcing &amp; commodity management in energy sector</li><li>Strong verbal and written skills in English and Arabic<br><br></li></ul><strong>Desired Characteristics<br><br></strong><ul><li>Electrical engineering is preferred</li><li>Strong oral and written communication skills</li><li>Demonstrated ability to analyze and resolve problems</li><li>Ability to document, plan, market, and execute programs</li><li>Established project management skills</li><li>Willing to work at Riyadh, Ankara or Cairo<br><br></li></ul><strong><strong><strong>Additional Information<br><br></strong></strong></strong><strong>Relocation Assistance Provided: </strong>No

SENIOR VIDEO EDITOR &amp; CREATIVE AI SPECIALIST<p><strong>FIBO Agency</strong> is looking for an exceptionally creative <strong>Senior Video Editor</strong> with a strong understanding of <strong>AI, advertising, storytelling, and cinematic visual production</strong>.</p><p>We are looking for someone who can think beyond editing.</p><p>Someone who can take a simple idea and transform it into a <strong>world-class advertising concept</strong> — with the creative thinking, visual language, and attention to detail expected from leading global advertising agencies.</p>WHAT WE’RE LOOKING FOR<ul><li>Senior-level professional experience in video editing and commercial content</li><li>Advanced proficiency in <strong>Adobe Premiere Pro &amp; After Effects</strong></li><li>Strong understanding of cinematic storytelling, pacing, composition, sound design, color grading and visual effects</li><li><strong>Exceptional creative thinking</strong> and the ability to develop original advertising ideas</li><li>Ability to create concepts and executions inspired by the standards of <strong>leading global advertising agencies</strong></li><li>Strong understanding of commercial filmmaking and visual storytelling</li><li>Excellent eye for detail, from framing and lighting to transitions, sound and timing</li><li>Strong knowledge of <strong>AI video, image generation and creative AI tools</strong></li><li>Ability to combine AI with traditional production to create unique visual experiences</li><li>Ability to understand a brief and turn it into a strong creative direction</li><li>Constant curiosity and willingness to experiment with new creative technologies</li><li>Ability to maintain extremely high standards throughout the entire production process</li></ul>YOUR MINDSET MATTERS<p>We want someone who asks:</p><p><strong>“How can we make this better?”</strong></p><p>Not someone who simply asks:</p><p><strong>“How should I edit this?”</strong></p><p>You should naturally think about:</p><p><strong>The idea.</strong></p><p><strong> The story.</strong></p><p><strong> The visual language.</strong></p><p><strong> The emotion.</strong></p><p><strong> The camera.</strong></p><p><strong> The movement.</strong></p><p><strong> The sound.</strong></p><p><strong> The smallest detail.</strong></p><p>Every frame should have a purpose.</p>YOUR ROLE<p>You will be responsible for creating and developing:</p><ul><li>High-end advertising campaigns</li><li>Cinematic commercials</li><li>AI-powered advertising films</li><li>Social media campaigns</li><li>Product &amp; food commercials</li><li>Brand films</li><li>Creative concepts and visual treatments</li><li>Motion graphics and visual effects</li><li>Experimental AI-driven content</li></ul><p>You will work closely with our <strong>Creative, Strategy, Production and AI teams</strong> to develop work that is <strong>bold, original, visually distinctive and commercially effective</strong>.</p>THIS ROLE IS FOR YOU IF<p>You are highly creative.</p><p>You obsess over details.</p><p>You constantly study great advertising.</p><p>You understand why a commercial works — not just how it was edited.</p><p>You see possibilities where others see limitations.</p><ul><li>And most importantly, <strong>your portfolio proves it.</strong></li></ul>

<p>The QA &amp; Testing Auto. Tech Specialist is responsible for supporting the testing team to ensure the quality and reliability of software products. This entry-level role focuses on executing manual test cases, learning the fundamentals of automation, and assisting in the identification and reporting of bugs. The engineer will work under the supervision of senior testers and collaborate with development teams to gain hands-on experience in the software testing lifecycle.</p><h3>Key Responsibilities:</h3><h4>Test Execution &amp; Documentation</h4><ul><li>Execute manual test cases and report defects clearly.</li><li>Assist in documenting test scenarios, steps, and expected results.</li><li>Help maintain test artifacts under guidance.</li></ul><h4>Automation Support</h4><ul><li>Participate in learning automation scripting and framework usage.</li><li>Assist in running automated tests and interpreting basic results.</li><li>Support senior testers in test script development and maintenance.</li></ul><h4>Collaboration &amp; Communication</h4><ul><li>Work closely with Business team members and developers to understand requirements and testing scope.</li><li>Attend daily standups, sprint planning, and review meetings.</li><li>Provide updates on test execution progress and issues.</li></ul><h4>Learning &amp; Development</h4><ul><li>Take part in internal training and mentorship programs.</li><li>Stay updated with foundational QC and automation concepts.</li><li>Gradually take on more complex testing tasks as skills develop.</li><li>Capture lessons learnt and best practice to improve test methodologies.</li></ul><p>Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><h4>Education &amp; Experience:</h4><ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>1 2 years of experience in software testing.</li><li>Internship or academic experience in testing is a plus.</li><li>Basic understanding of software development and QA processes.</li><li>Certified ISTQB Foundation level is mandatory.</li></ul><h4>Technical Skills:</h4><ul><li>Knowledge of test case design, execution, and bug reporting.</li><li>Familiarity with at least one test management or defect-tracking tool (e.g., JIRA).</li><li>Exposure to test automation tools (e.g., Selenium, Appium).</li><li>Basic understanding of scripting or programming (e.g., Java, Python).</li><li>Awareness of Agile methodologies.</li><li>Certified ISTQB Agile tester is a plus.</li></ul><h4>Soft Skills:</h4><ul><li>Good communication and collaboration skills.</li><li>Willingness to learn and take direction from senior team members.</li><li>Detail-oriented mindset with an eagerness to improve.</li><li>Team player with a proactive attitude.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About IDP</b> <br></span><p><span>IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.</span></p><br> <p><span>Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.</span></p><br> <p><span>Learn more at www.careers.idp.com</span></p><br><br><br><b>Role purpose</b> <br> <p><span><span>We are looking for a highly creative and detail-oriented Content Writer Specialist to join our content and marketing team. In this role, you will develop compelling, audience-focused content that brings our brand to life across digital and offline channels.&nbsp;</span></span></p><br> <br> <p><span><span>The ideal candidate is a strong storyteller with exceptional writing skills, a deep understanding of content marketing, and the ability to adapt IDP’s tone and style to different audiences, channels, and markets.</span></span></p><br> <br><br><br><b>Key accountabilities</b> <br><ul> <li><span>Develop engaging and original content for websites, blogs, email campaigns, social media, landing pages, brochures, and marketing materials.&nbsp;</span></li> </ul> <ul> <li><span>Write clear, persuasive, and audience-centric copy that aligns with brand guidelines and business objectives.&nbsp;</span></li> </ul> <ul> <li><span>Transform complex information into simple, accessible, and compelling content.&nbsp;</span></li> </ul> <ul> <li><span>Collaborate with marketing, product, regional, and stakeholder teams to develop content plans and editorial calendars.&nbsp;</span></li> </ul> <ul> <li><span>Ensure all content reflects the organisation’s tone of voice, messaging framework, and brand values.&nbsp;</span></li> </ul> <ul> <li><span>Adapt content for different countries, cultures, and audience segments while maintaining consistency.&nbsp;</span></li> </ul> <ul> <li><span>Review and edit content to ensure accuracy, quality, clarity, and relevance.&nbsp;</span></li> </ul><br><br><b>Required experience</b> <br><ul> <li><span>Bachelor's degree in Communications, Journalism, Marketing, English, or a related field.&nbsp;</span></li> </ul> <ul> <li><span>3+ years of experience in content writing, copywriting, content marketing, or a similar role.&nbsp;</span></li> </ul> <ul> <li><span>Exceptional writing, editing, and proofreading skills.&nbsp;</span></li> </ul> <ul> <li><span>Strong understanding of content marketing principles and customer-centric storytelling.&nbsp;</span></li> </ul> <ul> <li><span>Experience creating content across multiple digital channels.&nbsp;</span></li> </ul> <ul> <li><span>Knowledge of SEO best practices and content optimisation techniques.&nbsp;</span></li> </ul> <ul> <li><span>Ability to manage multiple projects and meet deadlines in a fast-paced environment.&nbsp;</span></li> </ul> <p><span>Nice to have :</span></p><br> <ul> <li><span>Experience working within global or multi-market organisations.&nbsp;</span></li> </ul> <ul> <li><span>Experience with AI-assisted content creation and content governance.&nbsp;</span></li> </ul> <ul> <li><span>Understanding of education, international mobility, technology, or professional services sectors.&nbsp;</span></li> </ul><br><br><br> </div>

<p><strong>Graphic Designer - AI Creative Specialist</strong></p><p><strong>Location:</strong> Cairo, Egypt (North of Zamalek)</p><p><strong>Work setup:</strong> Full-time, onsite</p><p><br></p><p><strong>The opportunity</strong></p><p>An international marketing agency, part of a larger global marketing group, is expanding its Cairo creative team. We are looking for a Graphic Designer with strong AI-enabled creative-production skills who can combine traditional design craft with generative tools to develop high-quality, original and commercially usable visual content.</p><p><br></p><p>This is not a prompt-only role. The successful candidate will be a capable designer who understands composition, branding and retouching, and can use AI to accelerate exploration and production while maintaining consistency, realism and premium brand standards.</p><p><br></p><p><strong>Key responsibilities</strong></p><ul><li>Create social media, campaign and digital assets using a combination of traditional design and generative-AI workflows.</li><li>Generate and refine original visual concepts, environments, compositions, product scenes and campaign imagery.</li><li>Translate briefs and art direction into polished outputs that remain consistent with brand guidelines.</li><li>Write, test and refine prompts while maintaining repeatable workflows and visual consistency across asset sets.</li><li>Retouch, composite and enhance AI-generated imagery using professional design tools.</li><li>Correct common generation issues involving products, hands, typography, anatomy, lighting, texture and brand details.</li><li>Adapt approved concepts across social formats, paid-media placements and campaign deliverables.</li><li>Collaborate with Art Directors, designers, copywriters, social teams and production specialists.</li><li>Maintain organised source files, prompts, references, versions and usage records.</li><li>Follow intellectual-property, confidentiality, consent and brand-safety requirements when using AI tools.</li><li>Explore new AI creative technologies and recommend practical improvements to the team's workflow.</li></ul><p><br></p><p><strong>What we're looking for</strong></p><ul><li>Strong graphic-design experience supported by a portfolio of polished commercial or campaign work.</li><li>Demonstrable experience using generative-AI image tools as part of a professional creative workflow.</li><li>Proficiency in Adobe Photoshop and Illustrator; strong compositing and retouching skills are essential.</li><li>Familiarity with tools such as Adobe Firefly, Midjourney, Stable Diffusion, Flux or comparable platforms.</li><li>Solid understanding of typography, composition, colour, lighting, visual storytelling and brand consistency.</li><li>Ability to take AI-generated material beyond the initial output and refine it to production quality.</li><li>Experience with beauty, luxury, skincare, fashion, lifestyle or product-focused brands is highly desirable.</li><li>Good judgement around copyright, likeness, disclosure, confidentiality and responsible AI use.</li><li>Strong organisation, attention to detail and ability to manage several briefs at once.</li><li>Currently based in Egypt and able to work full-time onsite in Cairo.</li></ul><p><br></p>

Ocoda Agency is hiring a high-caliber <strong>Performance Marketing</strong><strong> </strong>for Travel&amp;Toursim Project OTA inside Ocoda agency to lead our expansion across the GCC market.<br><br><strong>Location:</strong><strong> </strong><strong>Dokki, Giza (On-site)<br><br></strong><em><strong>Hojuzat Website: </strong><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><u><strong>www.hojuzat.com<br><br><br><br></strong></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></u></em>The Opportunity <br><br><br><em>The Performance Marketing Specialist is responsible for driving growth across web and mobile app channels for travel services (hotels, Umrah, visas, tours). This role owns the end-to-end paid media strategy—from media planning and campaign execution to full-funnel optimization for CPA/ROAS targets, creative testing, and tracking setup.<br><br><br><br></em><strong>Responsibilities:<br></strong><ul> <li>Develop the media plan and overall paid marketing strategy - channel mix, budget allocation, and targeting approach across app and website <br> </li> <li> Plan, launch, and manage paid campaigns across Google Ads, TikTok Ads, Snapchat Ads, and Apple Search Ads - covering both app installs/engagement and website conversions <br> </li> <li> Own full-funnel performance, from awareness through to completed bookings across hotels, apartments, Umrah packages, visas, and tours <br> </li> <li>Manage budgets and bidding to hit CPA/ROAS targets, adjusting based on performance data <br> </li> <li>Partner with the data analyst to keep tracking and attribution accurate across GA4, Firebase, and our mobile measurement partner <br> </li> <li> Brief and test ad creative with the graphic designer and videographer on the team <br> </li> <li> Run structured A/B tests across creative, audiences, and landing pages/app flows <br> </li> <li>Report on performance regularly, translating data into clear, actionable recommendations <br> </li> <li>Stay current on platform changes and new paid channels relevant to Gulf travel marketing <br> <br><br><br></li></ul>Requirements<br><br><ul> <li>2-3 years of hands-on performance marketing and media buying experience <br> </li> <li> GCC / Saudi marketing experience &amp; Mobile APP is a MUST. <br> </li> <li> Solid grasp of mobile app marketing - install campaigns, in-app event tracking; app store optimization is a bonus <br> </li> <li> Proven experience managing paid campaigns on Google Ads, plus at least one of TikTok Ads, Snapchat Ads, or Apple Search Ads <br> </li> <li> Comfortable working with GA4 and mobile measurement partners (Adjust, AppsFlyer, Kochava, or similar) - you should understand attribution, not just campaign setup <br> </li> <li> Strong with data - you pull insights and act on them, not just report numbers <br> <br><br><br></li></ul>Benefits<br><br><ul> <li><strong>Flexible Working Hours:</strong> Choose between 9 AM to 5 PM or 10 AM to 6 PM to suit your lifestyle. <br> </li></ul><ul> <li><strong>Comprehensive Social &amp; Medical Insurance:</strong> Enjoy peace of mind with our robust health coverage and additional social benefits. <br> </li> <li><strong>Dynamic Working Environment:</strong> Thrive in a collaborative and innovative workspace that encourages creativity and teamwork. <br> </li> <li><strong>Continuous Learning Opportunities: </strong>Access professional development programs, workshops, and courses to help you grow your skills and advance your career.</li></ul>

<p><br><strong>ROLE SUMMARY<br></strong></p><p>The Commercial Coordinator provides day-to-day operational and administrative support across the entire BDM pipeline — both accounts moving through the standard sales-to-handover process and VIP/high-potential accounts retained long-term by the Key Account Manager. This is a dual-lane role: supporting the BDM team with setup and admin so they can stay focused on closing, and supporting the Key Account Manager with ongoing monitoring, follow-up, and communication for retained accounts.</p><p></p><p>This role is involved with every new customer that comes through BDM, regardless of eventual size — smaller accounts that are later handed to the Customer Champions team still pass through the Commercial Coordinator during the initial setup and onboarding phase.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p><br><strong>Sales Enablement</strong></p><ul><li><p>Directly support the Sales team with customer activation, set up and communication</p></li><li><p>Work closely with the assigned Senior Sales &amp; Onboarding Specialist to deliver an excellent customer experience from pitching to threshold achievement</p></li><li><p>Engage directly with new customers to obtain any technical or operational information to support sales enablement</p></li><li><p>Support and follow the entire sales process; including pitching, follow up, first case submission and reaching target revenue threshold</p></li><li><p>Handle non-technical follow-up and administrative queries from new customers during the early setup phase.</p></li><li><p>Chase outstanding contract, annex, and documentation items from customers and internal stakeholders, keeping onboarding timelines on track.</p></li><li><p>Track and flag when new accounts are approaching handover thresholds based on live CRM/revenue data.</p></li></ul><p><br></p><p><strong>Account activation</strong></p><ul><li><p>Manage regular, low-complexity follow-up communication with all accounts, escalating anything requiring strategic input to the Key Account Manager.</p></li><li><p>Monitor account data — case volumes, order status, revenue progression — and proactively flag stalling or at-risk accounts to the Key Account Manager rather than waiting to be asked.</p></li><li><p>Maintain accurate, up-to-date CRM records for all assigned accounts.</p></li><li><p>Monitor account data — case volumes, order status, revenue progression — proactively flagging stalling or at-risk accounts to the Key Account Manager.</p></li><li><p>Track and flag when accounts are approaching handover thresholds, based on live CRM/revenue data.</p></li><li><p>Own fulfillment and shipment tracking status monitoring across all accounts, resolving delays directly with Production/Logistics.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>1–3 years in sales support, account coordination, or customer service</p></li><li><p>Comfortable in a CRM</p></li><li><p>Strong English and Arabic</p></li><li><p>Organised, proactive, and able to work well remotely</p></li><li><p>Dental or medical background is a bonus, not a must</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Location: Remote Employment Type: Full-Time About the Role We are looking for a creative and trend-focused Social Media Specialist to manage social media accounts for our clients.<br> We are looking for someone who understands what makes people stop scrolling, watch, engage, share, and follow .<br> This is not simply a content scheduling role.<br> You will be responsible for developing social media strategies, creating engaging content concepts, identifying trends, and managing multiple client accounts.<br> Key Responsibilities Manage multiple client social media accounts across platforms such as Instagram, TikTok, Facebook, and others.<br> Develop social media strategies based on each client's brand, audience, and objectives.<br> Create monthly content calendars and content plans.<br> Develop creative concepts for Reels, TikToks, Stories, posts, and other formats.<br> Identify viral trends and adapt them creatively to different brands.<br> Write engaging captions, hooks, and content concepts.<br> Research competitors, trends, audiences, and relevant topics.<br> Coordinate with designers, video editors, photographers, and other team members when required.<br> Monitor social media performance and engagement.<br> Analyze content performance and recommend improvements.<br> Stay up to date with changes in social media algorithms, trends, and platform features.<br> Develop content designed to increase reach, engagement, followers, and brand awareness.<br> Communicate with clients regarding content requirements, feedback, and approvals.<br> Remote full-time position.<br> Opportunity to work with international clients and different industries.<br> Creative and fast-paced working environment.<br> Opportunity to grow within the company.<br> Requirements Previous experience managing social media accounts for clients is required .<br> Previous experience working in a digital marketing, advertising, or social media agency is highly preferred .<br> Strong understanding of Instagram, TikTok, Facebook, and short-form video content.<br> Strong creative thinking and ability to generate original content ideas.<br> Excellent understanding of social media trends and viral content.<br> Strong copywriting and caption-writing skills.<br> Understanding of social media analytics and performance metrics.<br> Ability to manage multiple client accounts simultaneously.<br> Strong communication and organizational skills.<br> Excellent English communication skills.<br> A strong portfolio or examples of previous work are highly preferred.<br> What We're Looking For We want someone who doesn't simply ask: "What should we post today?<br>" We want someone who thinks: "What would make someone stop scrolling and share this?<br>" If you are constantly watching trends, analyzing content performance, and coming up with new ideas, we'd love to hear from you.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Location: Remote Employment Type: Full-Time About the Role We are looking for an experienced Account Manager with a strong background in performance marketing and digital agencies to join our team.<br> This is a client-facing role .<br> You will be responsible for managing client relationships, understanding their marketing objectives, coordinating with our performance marketing team, and ensuring clients receive clear communication and excellent service.<br> You do not need to be a hands-on Media Buyer.<br> Our performance marketing specialist will handle the technical campaign execution.<br> Your role is to own the client relationship and act as the bridge between the client and the internal team.<br> Key Responsibilities Manage day-to-day relationships with multiple clients.<br> Act as the primary point of contact for clients regarding their marketing campaigns.<br> Conduct client meetings, calls, and follow-ups.<br> Understand clients' business objectives, target audiences, and marketing goals.<br> Work closely with the performance marketing team to ensure campaigns align with client objectives.<br> Coordinate with media buyers and internal teams on campaign requirements, updates, and deliverables.<br> Communicate campaign performance and insights to clients in a clear and professional manner.<br> Collect and communicate client feedback to the internal team.<br> Manage client expectations, deadlines, deliverables, and follow-ups.<br> Identify opportunities to improve client results and satisfaction.<br> Prepare and present campaign updates and reports.<br> Build strong, long-term relationships with clients.<br> Proactively identify potential issues and ensure they are resolved quickly.<br> Remote full-time position.<br> Opportunity to work with international clients.<br> Dynamic and fast-paced marketing environment.<br> Opportunity to grow within the company.<br> Previous experience working in a digital marketing or advertising agency is required .<br> Previous experience as an Account Manager, Client Success Manager, or similar client-facing role.<br> Strong understanding of paid advertising and performance marketing .<br> Experience managing clients whose campaigns include platforms such as Meta Ads, Google Ads, TikTok Ads, or similar.<br> Strong communication and presentation skills.<br> Comfortable conducting client meetings and discussing campaign performance.<br> Strong organizational and follow-up skills.<br> Ability to manage multiple clients and projects simultaneously.<br> Strong English communication skills.<br> Ability to work effectively with internal marketing and performance teams.<br> Important This is not a Media Buyer position .<br> You are not expected to personally execute campaigns or manage ad accounts on a daily basis.<br> We are specifically looking for someone who understands performance marketing well enough to manage clients, communicate campaign performance, and coordinate effectively with the technical team.<br></span> </div>

<p><h4>Job description</h4> <p>You are about to apply for a job at a certified Top Employer in 2025! Ready to be part of one of the market leaders in Egypt? Apply now! Raya Trade, one of Raya’s subsidiaries, is hiring a specialist (marketing).</p> <h4>What will you do?</h4> <ul> <li>Follow up and execute multi-channel marketing communication campaigns that support retail promotions, product launches, and seasonal events.</li> <li><strong>Cross-functional collaboration:</strong> Work closely with graphic design, sales, and e-commerce teams to ensure alignment on full campaign.</li> <li>Follow up with the merchandising team regarding campaign offers and any price changes to ensure the campaigns’ execution based on the planned calendar.</li> <li>Assist in creating content (copy, headlines, captions, TOVs) for retail, e-commerce, corporate, and after-sales for in-store signage, digital banners, SMS, and social media channels.</li> <li>Ensure a unified brand voice across all communications, both internal and external, in line with marketing and brand strategies.</li> <li>Assist in managing communication across paid, owned, and earned media (press releases, influencer briefs, media buying).</li> <li>Monitor campaign performance and customer engagement metrics; suggest improvements for future initiatives.</li> <li><strong>Event support:</strong> Assist in planning and execution of activations, in-store events, and PR initiatives.</li> <li>Handle payment requests and monthly spending to ensure the budget is not exceeded with the finance team.</li> </ul> <h4>Skills description</h4> <h4>What will you need?</h4> <ul> <li>Communication skills</li> <li>Reliability</li> <li>Compliance</li> <li>Adaptability</li> <li>Time management</li> <li>Flexibility</li> <li>Awareness of Raya’s culture</li> <li>Understanding of design concepts and corporate identity</li> <li>Understanding of integrated marketing communication</li> <li>Ability to visualize ideas and messages under pressure</li> <li>Strong communication skills; comfortable working cross-functionally</li> <li>Ability to handle multiple tasks and meet deadlines</li> </ul> <h4>What is unique about Raya?</h4> <ul> <li>Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.</li> <li>Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.</li> <li>Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.</li> <li>Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.</li> <li>Are you a foodie? Exclusive discounts for Raya employees at Raya’s restaurants.</li> </ul></p><p></p>

<p>We are hiring a<strong> Sales Specialist - Architecure Models</strong> for a specialized company in the design and manufacturing of high-precision architectural models and real estate scale models using advanced CNC, laser cutting, and 3D printing technologies.</p><p>The company serves leading real estate developers, contractors, and consulting firms across Egypt and the Gulf region.</p><p><strong>Job Purpose</strong></p><p>The main objective of this position is to develop and expand a B2B client base, including real estate developers, consulting firms, and construction companies, convert sales opportunities into architectural model contracts, and achieve monthly and annual sales targets.</p><p><strong>Key Responsibilities</strong></p><p><strong>A</strong>. Sales &amp; Business Development</p><p>1. Research and contact potential clients, including real estate developers, engineering firms, construction companies, government entities, and architecture students/graduates.</p><p>2. Present the company's services professionally and explain different types of models, including Master Plans, Towers, Villas, and Interior Models, as well as their materials and scales.</p><p>3. Prepare quotations and tenders and follow up with clients until closing.</p><p>4. Conduct field visits and presentation meetings at clients' offices and project sites.</p><p>5. Represent the company at real estate exhibitions and events such as Cityscape.</p><p><strong>B</strong>. Client Management</p><p>1. Build and maintain long-term relationships with clients and ensure a high level of customer satisfaction.</p><p>2. Follow up on project execution with the Production and Design teams to ensure models are delivered on time and according to the agreed quality standards.</p><p>3. Follow up on client payments and outstanding receivables.</p><p><strong>C</strong>. Marketing &amp; Reporting</p><p>1. Update the CRM database on a daily basis.</p><p>2. Prepare weekly reports covering sales performance, opportunities, and competitors.</p><p>3. Coordinate with the Marketing team to prepare content showcasing completed projects and previous work.</p><p> <strong>Key Performance Indicators (KPIs)</strong></p><p>KPI| Target</p><p>Achieved Sales Volume| 100% of monthly target</p><p>New Qualified Clients| 4–6 qualified clients per month</p><p>Quotation-to-Contract Conversion Rate| Minimum 30%</p><p>Client Visits &amp; Meetings| 10–15 visits/meetings per month</p><p>CRM &amp; Reporting Compliance| 100% daily updates</p><p>Receivables Collection| 90% collected within 15 days of delivery</p><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Architecture, Marketing, Business Administration, or a related field. An architectural background is preferred.</p></li><li><p>2–4 years of experience in B2B sales, preferably within real estate, building materials, engineering consultancy, architectural models, or advertising companies.</p></li><li><p>Basic understanding of engineering drawings, architectural plans, and scale measurements.</p></li><li><p>Strong negotiation, communication, and deal-closing skills.</p></li><li><p>Good command of English with strong presentation and communication skills.</p></li><li><p>Proficiency in CRM systems and Microsoft Office.</p></li></ul><p></p>

<p>We are looking for an experienced <strong>Senior Social Media &amp; Content Specialist</strong> who lives and breathes music marketing, artist branding, and digital culture. You know how to translate a track, an album rollout, or an artist’s identity into compelling content that drives real audience growth—especially across TikTok and Instagram.</p><p>In this role, you will take full ownership of content strategies and execution, working at the intersection of music, creative storytelling, and performance data. You are a senior-level individual contributor who can seamlessly move from high-level campaign planning to hands-on content creation and optimization.</p><h3><strong>What You’ll Do</strong></h3><ul><li><p><strong>Drive Strategy &amp; Execution:</strong> Lead end-to-end social media and content strategies for artist releases, campaigns, launches, and brand initiatives.</p></li><li><p><strong>Content Creation &amp; Planning:</strong> Plan, shoot, edit, schedule, and manage high-impact content calendars across TikTok, Instagram, YouTube, X, and Facebook.</p></li><li><p><strong>Creative Collaboration:</strong> Work closely with artists, videographers, designers, and editors to produce culturally relevant, platform-native visual content.</p></li><li><p><strong>Fan Community &amp; Growth:</strong> Build and implement content hooks, storytelling formats, and community management practices that foster deep audience connection and growth.</p></li><li><p><strong>Paid Media Management:</strong> Set up, run, and optimize paid social media campaigns to boost release visibility and campaign reach.</p></li><li><p><strong>Analytics &amp; Optimization:</strong> Track platform insights and performance metrics to generate actionable reports and refine future content strategies.</p></li><li><p><strong>Stay Ahead of Trends:</strong> Monitor platform algorithms, viral audio, short-form video trends, and music marketing shifts to keep our content ahead of the curve.</p></li><li><p><strong>Campaign Support:</strong> Lead creative brainstorming sessions, support on-set content shoots, and manage execution during major release moments.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>4–5+ years</strong> of hands-on experience in social media management, content creation, or digital marketing (specifically in the music, entertainment, or media sectors).</p></li><li><p><strong>Languages:</strong> <strong>Fluent in English is a must</strong></p></li></ul><ul><li><p>Deep understanding of artist branding, music campaign rollouts, and entertainment marketing.</p></li><li><p>Proven track record of managing and scaling high-performing Instagram and TikTok accounts professionally.</p></li><li><p>Expert mastery of short-form video formats (TikTok/Reels/Shorts), viral mechanics, hooks, and platform-specific best practices.</p></li><li><p>Solid experience running and optimizing paid social campaigns (Meta Ads, TikTok Ads).</p></li><li><p>Proficiency with analytics tools, performance reporting, and audience growth tactics.</p></li><li><p>Hands-on skills with mobile video editing applications (CapCut, VN, etc.), Canva, and social management tools.</p></li><li><p>Familiarity with leveraging AI tools to streamline content workflows without compromising creative authenticity.</p></li><li><p>High level of ownership, proactive initiative, and attention to detail.</p></li><li><p></p></li></ul><p></p>

<ul><li><p>Prepare and finalize artwork for <strong>print, BTL activations, events, exhibitions, branding, and promotional materials</strong>.</p></li><li><p>Review all artwork carefully before sending files to production.</p></li><li><p>Ensure correct <strong>dimensions, resolution, colors, bleed, margins, fonts, and file formats</strong>.</p></li><li><p>Prepare production-ready files for <strong>large-format printing, digital printing, and offset printing</strong>.</p></li><li><p>Finalize artwork for booths, stands, POS materials, floor displays, branding elements, signage, roll-ups, and other promotional materials.</p></li><li><p>Adapt creative artwork according to different sizes, specifications, and production requirements.</p></li><li><p>Work closely with Art Directors and Designers to implement feedback accurately.</p></li><li><p>Coordinate with Production teams to ensure artwork is technically feasible and ready for execution.</p></li><li><p>Perform <strong>color correction, image retouching, and artwork adjustments</strong> when required.</p></li><li><p>Create and modify layouts, mock-ups, and basic dielines when needed.</p></li><li><p>Ensure consistency with client brand guidelines across all materials.</p></li><li><p>Identify technical or design issues before production and recommend appropriate solutions.</p></li><li><p>Manage multiple projects simultaneously while meeting tight deadlines.</p></li><li><p>Maintain organized working files and ensure proper file version control.</p></li><li><p>Support urgent production requirements and last-minute artwork changes when necessary.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Opportunity to work on major <strong>BTL, activation, event, and exhibition projects</strong>.</p></li><li><p>Exposure to creative and production projects from concept through execution.</p></li><li><p>Dynamic and fast-paced working environment.</p></li><li><p>Career growth opportunities within a growing marketing and production company.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in <strong>Graphic Design, Fine Arts, Applied Arts, or a related field is a must.</strong></p></li><li><p><strong>2–4 years of experience</strong> as a Finalizer, Graphic Designer, Artwork Specialist, or similar role within an advertising, BTL, events, printing, or production agency.</p></li><li><p>Excellent knowledge of <strong>Adobe Illustrator, Photoshop, and InDesign</strong>.</p></li><li><p>Strong understanding of <strong>printing processes and production requirements</strong>.</p></li><li><p>Experience with large-format printing and event/activation branding is highly preferred.</p></li><li><p>Good understanding of <strong>CMYK, RGB, resolution, bleed, scaling, outlines, and print-ready file preparation</strong>.</p></li><li><p>Knowledge of exhibition stands, POSM, branding materials, and BTL production is a strong advantage.</p></li><li><p>Strong eye for detail, typography, alignment, proportions, and visual consistency.</p></li><li><p>Ability to work under pressure and meet tight deadlines.</p></li><li><p>Strong problem-solving and communication skills.</p></li><li><p>Ability to work collaboratively with creative, account management, and production teams.</p></li><li><p>A portfolio demonstrating relevant artwork/finalization work is required.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Attention to Detail</p></li><li><p>Technical Design Skills</p></li><li><p>Print &amp; Production Knowledge</p></li><li><p>Time Management</p></li><li><p>Problem Solving</p></li><li><p>Creativity</p></li><li><p>Teamwork &amp; Collaboration</p></li><li><p>Ability to Work Under Pressure</p></li><li><p>Quality Orientation</p></li></ul><p></p>

<ul><li><p>Prepare and finalize artwork for <strong>print, BTL activations, events, exhibitions, branding, and promotional materials</strong>.</p></li><li><p>Review all artwork carefully before sending files to production.</p></li><li><p>Ensure correct <strong>dimensions, resolution, colors, bleed, margins, fonts, and file formats</strong>.</p></li><li><p>Prepare production-ready files for <strong>large-format printing, digital printing, and offset printing</strong>.</p></li><li><p>Finalize artwork for booths, stands, POS materials, floor displays, branding elements, signage, roll-ups, and other promotional materials.</p></li><li><p>Adapt creative artwork according to different sizes, specifications, and production requirements.</p></li><li><p>Work closely with Art Directors and Designers to implement feedback accurately.</p></li><li><p>Coordinate with Production teams to ensure artwork is technically feasible and ready for execution.</p></li><li><p>Perform <strong>color correction, image retouching, and artwork adjustments</strong> when required.</p></li><li><p>Create and modify layouts, mock-ups, and basic dielines when needed.</p></li><li><p>Ensure consistency with client brand guidelines across all materials.</p></li><li><p>Identify technical or design issues before production and recommend appropriate solutions.</p></li><li><p>Manage multiple projects simultaneously while meeting tight deadlines.</p></li><li><p>Maintain organized working files and ensure proper file version control.</p></li><li><p>Support urgent production requirements and last-minute artwork changes when necessary.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in <strong>Graphic Design, Fine Arts, Applied Arts, or a related field</strong>.</p></li><li><p><strong>2–4 years of experience</strong> as a Finalizer, Graphic Designer, Artwork Specialist, or similar role within an advertising, BTL, events, printing, or production agency.</p></li><li><p>Excellent knowledge of <strong>Adobe Illustrator, Photoshop, and InDesign</strong>.</p></li><li><p>Strong understanding of <strong>printing processes and production requirements</strong>.</p></li><li><p>Experience with large-format printing and event/activation branding is highly preferred.</p></li><li><p>Good understanding of <strong>CMYK, RGB, resolution, bleed, scaling, outlines, and print-ready file preparation</strong>.</p></li><li><p>Knowledge of exhibition stands, POSM, branding materials, and BTL production is a strong advantage.</p></li><li><p>Strong eye for detail, typography, alignment, proportions, and visual consistency.</p></li><li><p>Ability to work under pressure and meet tight deadlines.</p></li><li><p>Strong problem-solving and communication skills.</p></li><li><p>Ability to work collaboratively with creative, account management, and production teams.</p></li><li><p>A portfolio demonstrating relevant artwork/finalization work is required.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Attention to Detail</p></li><li><p>Technical Design Skills</p></li><li><p>Print &amp; Production Knowledge</p></li><li><p>Time Management</p></li><li><p>Problem Solving</p></li><li><p>Creativity</p></li><li><p>Teamwork &amp; Collaboration</p></li><li><p>Ability to Work Under Pressure</p></li><li><p>Quality Orientation</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Opportunity to work on major <strong>BTL, activation, event, and exhibition projects</strong>.</p></li><li><p>Exposure to creative and production projects from concept through execution.</p></li><li><p>Dynamic and fast-paced working environment.</p></li><li><p>Career growth opportunities within a growing marketing and production company.</p></li></ul><p></p>

<ul><li><p>Prepare and finalize artwork for <strong>print, BTL activations, events, exhibitions, branding, and promotional materials</strong>.</p></li><li><p>Review all artwork carefully before sending files to production.</p></li><li><p>Ensure correct <strong>dimensions, resolution, colors, bleed, margins, fonts, and file formats</strong>.</p></li><li><p>Prepare production-ready files for <strong>large-format printing, digital printing, and offset printing</strong>.</p></li><li><p>Finalize artwork for booths, stands, POS materials, floor displays, branding elements, signage, roll-ups, and other promotional materials.</p></li><li><p>Adapt creative artwork according to different sizes, specifications, and production requirements.</p></li><li><p>Work closely with Art Directors and Designers to implement feedback accurately.</p></li><li><p>Coordinate with Production teams to ensure artwork is technically feasible and ready for execution.</p></li><li><p>Perform <strong>color correction, image retouching, and artwork adjustments</strong> when required.</p></li><li><p>Create and modify layouts, mock-ups, and basic dielines when needed.</p></li><li><p>Ensure consistency with client brand guidelines across all materials.</p></li><li><p>Identify technical or design issues before production and recommend appropriate solutions.</p></li><li><p>Manage multiple projects simultaneously while meeting tight deadlines.</p></li><li><p>Maintain organized working files and ensure proper file version control.</p></li><li><p>Support urgent production requirements and last-minute artwork changes when necessary.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in <strong>Graphic Design, Fine Arts, Applied Arts, or a related field</strong>.</p></li><li><p><strong>2–4 years of experience</strong> as a Finalizer, Graphic Designer, Artwork Specialist, or similar role within an advertising, BTL, events, printing, or production agency.</p></li><li><p>Excellent knowledge of <strong>Adobe Illustrator, Photoshop, and InDesign</strong>.</p></li><li><p>Strong understanding of <strong>printing processes and production requirements</strong>.</p></li><li><p>Experience with large-format printing and event/activation branding is highly preferred.</p></li><li><p>Good understanding of <strong>CMYK, RGB, resolution, bleed, scaling, outlines, and print-ready file preparation</strong>.</p></li><li><p>Knowledge of exhibition stands, POSM, branding materials, and BTL production is a strong advantage.</p></li><li><p>Strong eye for detail, typography, alignment, proportions, and visual consistency.</p></li><li><p>Ability to work under pressure and meet tight deadlines.</p></li><li><p>Strong problem-solving and communication skills.</p></li><li><p>Ability to work collaboratively with creative, account management, and production teams.</p></li><li><p>A portfolio demonstrating relevant artwork/finalization work is required.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Attention to Detail</p></li><li><p>Technical Design Skills</p></li><li><p>Print &amp; Production Knowledge</p></li><li><p>Time Management</p></li><li><p>Problem Solving</p></li><li><p>Creativity</p></li><li><p>Teamwork &amp; Collaboration</p></li><li><p>Ability to Work Under Pressure</p></li><li><p>Quality Orientation</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Opportunity to work on major <strong>BTL, activation, event, and exhibition projects</strong>.</p></li><li><p>Exposure to creative and production projects from concept through execution.</p></li><li><p>Dynamic and fast-paced working environment.</p></li><li><p>Career growth opportunities within a growing marketing and production company.</p></li></ul><p></p>

<p>The Digital Communications Specialist will lead the development, execution, and optimization of digital communication initiatives across the SUNRISE Resorts &amp; Cruises portfolio. This role goes beyond day-to-day publishing. It combines social media leadership, influencer strategy, digital PR, and content development to ensure cohesive brand storytelling across all digital touchpoints from social platforms to website content and editorial features. The position requires strategic thinking, strong content direction, and the ability to align communication efforts with broader marketing and commercial objectives</p><p>Responsibilities</p><p>Digital &amp; Social Strategy</p><ul><li>Lead the planning and execution of social media strategies across multiple resorts and brand segments.</li><li>Oversee and optimize content calendars aligned with campaigns, launches, and seasonal priorities.</li><li>Ensure brand consistency across platforms in tone, storytelling, and visual presentation.</li><li>Analyze platform performance and provide strategic recommendations to improve engagement and growth.</li></ul><p>Content &amp; Communications</p><ul><li>Write and edit website content, landing pages, and promotional copy.</li><li>Develop blog articles aligned with brand positioning and SEO best practices.</li><li>Support campaign messaging frameworks and digital storytelling initiatives.</li><li>Ensure all communication reflects the brand s positioning and commercial objectives.</li></ul><p>Influencer &amp; Digital PR Management</p><ul><li>Identify, evaluate, and manage influencer collaborations across markets.</li><li>Lead end-to-end influencer partnerships: outreach, negotiation, briefing, content approval, and reporting.</li><li>Manage relationships with digital PR platforms and media partners.</li><li>Coordinate sponsored content, digital features, and online editorial placements.</li><li>Track and evaluate influencer and PR performance against KPIs.</li></ul><p>Community &amp; Reputation Management</p><ul><li>Supervise community management across social channels.</li><li>Handle escalations and sensitive communication with professionalism.</li><li>Maintain alignment with Guest Relations and Brand teams when needed.</li></ul><p>Reporting &amp; Optimization</p><ul><li>Prepare monthly performance reports with strategic insights (not just numbers).</li><li>Monitor social listening trends and competitor activity.</li><li>Stay up to date with platform changes, algorithm updates, and digital trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Communications, Marketing, Media, or related field.</p><p>Experience: 3 5 years Minimum 3 5 years of experience in digital communications or social media, preferably within hospitality, travel, or lifestyle.</p><ul><li>Proven experience managing influencer collaborations and digital PR initiatives.</li><li>Strong copywriting skills across social, website, and long-form content.</li><li>Experience working with digital PR platforms and influencer discovery tools.</li><li>Advanced understanding of social media analytics and performance optimization.</li><li>Ability to manage multiple brands and content streams simultaneously.</li><li>Excellent written and verbal communication skills in English.</li><li>Strong communication skills</li><li>Creative thinking</li><li>Attention to detail</li><li>Time management</li><li>Storytelling ability</li><li>Adaptability</li></ul>

<p><strong>JOB DESCRIPTION</strong></p><p>Gemma for Ceramics &amp; Porcelain is hiring a Customer Service Specialist to own customer complaints and after-sales cases from intake through to verified closure. The role is based at our Head Office in El-Remaya (Haram, Giza) and combines desk-based case management with on-site inspection of reported product and installation issues.</p><ul><li><p>Receive, log, and own customer complaints across all channels (phone, WhatsApp, email, showroom and dealer referrals) through to closure within the agreed service-level target.</p></li><li><p>Conduct on-site visits to customer premises and project sites to inspect reported issues, and document findings with photographs, measurements, and batch references.</p></li><li><p>Diagnose ceramic and porcelain complaints — shade variation, sizing and calibration, surface and glaze defects, cracking, transit breakage, and fixing or grouting errors — and determine whether the cause is product, handling, or installation.</p></li><li><p>Recommend and execute the appropriate resolution: replacement, credit note, technical guidance, or a documented rejection with clear justification.</p></li><li><p>Handle escalated, high-value, and dealer dispute cases independently.</p></li><li><p>Prepare technical inspection reports and route repeat or high-value cases to Quality Control and Production for root-cause analysis and corrective action.</p></li><li><p>Coordinate with QC, Production, Sales, Showrooms, and Warehouse to execute resolutions and track replacements, returns, and credit notes.</p></li><li><p>Follow up with customers after resolution to confirm closure and record satisfaction.</p></li><li><p>Maintain accurate, auditable case records and produce weekly and monthly reporting on complaint volumes, recurring defects, turnaround time, and customer satisfaction.</p></li><li><p>Contribute to service standards and response templates, and provide day-to-day guidance to Customer Service Representatives.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>JOB REQUIREMENTS</strong></p><ul><li><p>Bachelor's degree in a relevant field; a technical or engineering background is an advantage.</p></li><li><p>3 to 7 years of customer service, after-sales, or complaint-handling experience, including at least 2 years handling technical or product-related complaints.</p></li><li><p>Experience in ceramics, porcelain, sanitaryware, building materials, or a comparable manufacturing or retail sector is strongly preferred.</p></li><li><p>Proven ability to diagnose product complaints and explain technical findings clearly to non-technical customers.</p></li><li><p>Excellent Arabic communication skills; very good English.</p></li><li><p>Very good MS Office skills, particularly Excel for case tracking and reporting; familiarity with a CRM or ticketing system.</p></li><li><p>Resident of Cairo or Giza, able to commute to the El-Remaya Head Office and travel to customer sites within Greater Cairo.</p></li><li><p>Valid car driving licence.</p></li><li><p>Presentable, composed under pressure, with strong de-escalation, negotiation, and ownership skills.</p></li><li><p>Age 26 to 35 years.</p></li></ul><p></p>

<ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Adjusting the Safety documentation system of the factory (Factory licenses updates, Environmental Records, Occupational Safety and Health Office Reports, …)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling External Inspection Points (Civil Defense,<strong> </strong>Occupational Safety and Health Office, QA Dep., …)</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervision of the efficiency Performance of the Alarm System, Fire System, Fire extinguishers and pets’ control</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up All the safety Corrective Actions in the Factory &amp; Assisting the Preventive Action Plans</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train all the company on evacuation plans in minimum time &amp; losses</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Constructing emergency teams in factory by choosing best members &amp; supervision on the training system of the emergency teams</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Building, Appling &amp; adjusting all the procedures to be fulfilled with ISO 14001 rules and passing the internal &amp; external audits</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update the emergency plan of the factory to be suitable for any risks</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organizing internal training courses for workers on safety and fire fighting</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Do a risk analysis and coordinate between the various administrations to reduce these risks.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leading the fire team and the necessary work training to increase the efficiency of emergency response.</p></li><li><p>Supervision the Performance of Emergency &amp; Safety Teams in Emergency Trails</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Education preferred: University degree in relevant field</p></li><li><p>Min Years of experience:3 -5</p></li><li><p>Training / Certificate preferred: Advanced Health and Safety Specialist-OSH- Safety and health committees are advanced- Task hazard assessment</p></li><li><p>Very Good&nbsp;Computer Skills Required</p></li><li><p>Good English Language Required</p></li><li><p>Soft Skills / Other abilities: Leadership, Communication, Initiative, Responsible</p></li></ul><p></p>