Operation Specialist Jobs - Cairo Egypt

ABOUT THE JOB<br>Position Title: Client Engagement Specialist Type: Full-time Remote job<br>ABOUT PROVENProven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.<br>ABOUT THE ROLE / ROLE OVERVIEW <br>We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.<br>KEY RESPONSIBILITIES<br>Client Relationship Management Act as the first point of contact for clients, especially during urgent or emergency visa-related support. Liaise with internal departments to ensure client needs are met efficiently. Attend client meetings to strengthen relationships and understand evolving requirements. Communicating client needs clearly to internal teams and line manager.<br>Account Management & Strategy Execution Directly coordinate with line manager to execute outlined tasks and strategic initiatives. Forecast and track client account metrics to ensure performance alignment. Ensure clients receive timely responses and services. Identify potential risks with major business impact and escalate to line manager when necessary. Implement strategies to improve client satisfaction and service delivery.<br>Sales & Business Development Approach Identify, develop, and drive leads and opportunities in collaboration with the account team. Assist in preparing and finalizing business proposals. Conduct win-loss analysis to improve future engagements. Ensure accurate costing and billing for services while maintaining predefined margins.<br>Team Leadership & Reporting Report regularly to the direct manager with updates on client activities and performance. Support the development of team KPIs and participate in regular appraisals. Provide supervisory support to sales and CRM team members. Foster an inspiring team environment with open communication and collaboration. Conduct client satisfaction surveys and reviews to gather feedback and improve services. Payroll & Documentation Management Execute monthly payroll processes based on client input. Manage client trackers using Excel and Smartsheets for payroll and operational updates. Generate and manage monthly payslips within client portals. Ensure accuracy and timely delivery of payroll-related documentation.<br>Residency & Visa Management Track and manage employees' KSA residency status and renewal timelines. Maintain comprehensive records of employee visa statuses and documentation. Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries. Evaluate individual visa cases and provide recommendations or escalation as needed.<br>CRM & Data Management Maintain accurate and up-to-date records in the CRM system. Provide consistent reporting and insights into management based on CRM data.<br>REQUIREMENTS<br>Education / Qualification<br>Bachelor’s Degree from a recognized institution.<br>Experience3+ years in Account Management, Senior Customer Service, or other client-facing roles.2+ years managing complex client relationships, projects, or customer accounts. Experience in international environments and multicultural teams. Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.<br>Skills & Attributes Situational Sensitivity Open-Mindedness Organizational Awareness Leadership & Motivation Client-Centric Mindset Technical Skills Payroll & Documentation management. (basic understanding preferred) Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis. Smartsheet: Basic project tracking, automation, and collaboration. Familiarity with systems such as SAP Success Factors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)

ABOUT THE JOB<br>Position Title: Client Engagement Specialist Type: Full-time Remote job<br>ABOUT PROVENProven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.<br>ABOUT THE ROLE / ROLE OVERVIEW <br>We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.<br>KEY RESPONSIBILITIES<br>Client Relationship Management Act as the first point of contact for clients, especially during urgent or emergency visa-related support. Liaise with internal departments to ensure client needs are met efficiently. Attend client meetings to strengthen relationships and understand evolving requirements. Communicating client needs clearly to internal teams and line manager.<br>Account Management & Strategy Execution Directly coordinate with line manager to execute outlined tasks and strategic initiatives. Forecast and track client account metrics to ensure performance alignment. Ensure clients receive timely responses and services. Identify potential risks with major business impact and escalate to line manager when necessary. Implement strategies to improve client satisfaction and service delivery.<br>Sales & Business Development Approach Identify, develop, and drive leads and opportunities in collaboration with the account team. Assist in preparing and finalizing business proposals. Conduct win-loss analysis to improve future engagements. Ensure accurate costing and billing for services while maintaining predefined margins.<br>Team Leadership & Reporting Report regularly to the direct manager with updates on client activities and performance. Support the development of team KPIs and participate in regular appraisals. Provide supervisory support to sales and CRM team members. Foster an inspiring team environment with open communication and collaboration. Conduct client satisfaction surveys and reviews to gather feedback and improve services. Payroll & Documentation Management Execute monthly payroll processes based on client input. Manage client trackers using Excel and Smartsheets for payroll and operational updates. Generate and manage monthly payslips within client portals. Ensure accuracy and timely delivery of payroll-related documentation.<br>Residency & Visa Management Track and manage employees' KSA residency status and renewal timelines. Maintain comprehensive records of employee visa statuses and documentation. Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries. Evaluate individual visa cases and provide recommendations or escalation as needed.<br>CRM & Data Management Maintain accurate and up-to-date records in the CRM system. Provide consistent reporting and insights into management based on CRM data.<br>REQUIREMENTS<br>Education / Qualification<br>Bachelor’s Degree from a recognized institution.<br>Experience3+ years in Account Management, Senior Customer Service, or other client-facing roles.2+ years managing complex client relationships, projects, or customer accounts. Experience in international environments and multicultural teams. Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.<br>Skills & Attributes Situational Sensitivity Open-Mindedness Organizational Awareness Leadership & Motivation Client-Centric Mindset Technical Skills Payroll & Documentation management. (basic understanding preferred) Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis. Smartsheet: Basic project tracking, automation, and collaboration. Familiarity with systems such as SAP Success Factors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)

The Digital Marketing Senior Specialist is responsible for planning, executing, optimizing, and analyzing digital marketing campaigns across multiple paid and organic channels. The role focuses on B2B lead generation, performance marketing, conversion optimization, tracking implementation, marketing automation, and website management to drive measurable business growth. This position requires strong expertise in paid media platforms, marketing analytics, Word Press management, CRM integrations, and end-to-end digital campaign execution. Key Responsibilities:Social Media Management Develop and execute social media strategies aligned with business objectives. Handle content planning and publishing across platforms (Linked In, Instagram, Facebook, X, Tik Tok, etc.). Oversee community management and engagement. Analyze social media performance metrics and optimize accordingly. Coordinate with designers and content creators to produce campaign assets. Paid Advertising Management (Performance Marketing) Plan, launch, manage, and optimize paid campaigns across:Meta Ads (Facebook & Instagram) Google Ads (Search, Display, You Tube) Linked In AdTik Tok Ads X Ads Define campaign objectives, targeting strategies, budgets, and bidding strategies. Conduct A/B testing on creatives, audiences, and landing pages. Optimize campaigns based on CPA, CPL, ROAS, CTR, and conversion rates. Manage retargeting and remarketing strategies. Monitor ad spend and ensure ROI targets are met. Lead Generation & Funnel Optimization• Develop and implement lead generation strategies across digital channels.• Design and optimize landing pages for conversion.• Build multi-step funnels for B2B lead capture.• Improve cost per lead (CPL) and lead quality metrics.• Collaborate with marketing operations specialist to align lead qualification criteria.<br>Email Marketing & Marketing Automation• Develop and execute email marketing campaigns.• Create automated workflows (lead nurturing, onboarding, re-engagement).• Segment audiences based on behavior and campaign data.• Optimize open rates, CTR, and conversion rates.• Manage integrations between website forms, CRM, and email platforms.<br>Word Press Website Management• Create and manage landing pages for campaigns.• Implement on-page SEO best practices.• Manage website forms and lead capture mechanisms.• Ensure website performance, speed, and responsiveness.• Implement campaign-related integrations and tracking scripts.• Coordinate with developers if advanced customization is required.<br>Tracking & Analytics Management Implement and manage:o Google Analytics (GA4)o Google Tag Manager (GTM)o Meta Pixelo Linked In Insight Tago Tik Tok Pixel• Conversion tracking for all paid platforms• Set up event tracking, goals, and custom conversions.• Ensure accurate attribution and data consistency.• Create performance dashboards and reports.• Provide actionable insights based on campaign performance. Website & Campaign Integrations• Integrate landing pages with CRM systems.• Set up webhook/API-based integrations when required.• Ensure seamless data flow between ad platforms, website, and CRMRequirements Qualifications Education: Bachelor’s degree in Marketing, Business, Communications, or related field. Experience: 5–7+ years of experience in digital marketing and performance marketing. Proven experience managing multi-platform paid campaigns. Strong hands-on experience with Word Press. Experience implementing tracking and analytics setups. Experience with CRM integrations and marketing automation tools. Advanced level for Google Ads & GA4Experience with Meta Ads Manager Experience with Linked In Campaign Manager Experience with Tik Tok Ads Manager- X Ads Experience with Google Tag Manager Word Press (Elementor or similar page builders preferred) Email marketing platforms (e.g.,Zoho campaigns, Mailchimp, Hub Spot, Active Campaign) CRM systems integration Conversion tracking & attribution modeling Basic HTML/CSS (preferred) Strong analytical mindset Data-driven decision making]Excellent project management skills High attention to detail Strong communication skills Ability to manage multiple campaigns simultaneously Proactive and solution-oriented

City : Cairo State : Al Qāhirah (EG-C) Country : Egypt (EG) Requisition Number : 45865<br><br>Trade Contracts Specialist – Cairo, Egypt<br><br>Are you a detail-oriented contract professional who thrives on accuracy, structure, and collaboration? Do you enjoy working at the heart of commercial operations, ensuring that contract terms are correctly translated into practice?<br><br>At Bunge, we are looking for a Trade Contracts Specialist to join our team in Egypt. In this role, you will own and safeguard the accuracy and integrity of contracts across their lifecycle. You will act as a key control point, ensuring that contractual agreements are correctly reflected and aligned with pricing, invoicing, and related activities, in close collaboration with both internal and external stakeholders.<br><br>This role is focused on contract accuracy, compliance, and validation, while working in close coordination and alignment with commodity trade execution.<br><br>What You Will Do<br><br>Review and validate commodity purchase and sales confirmations entered by traders into SAP. Ensure all contracts accurately reflect agreed commercial terms and contain complete and correct clauses. Validate contract pricing against agreed terms in close collaboration with trading and finance teams. Work closely with finance to verify invoicing accuracy and ensure alignment with contract conditions. Ensure consistency between contracts, pricing data, and supporting financial and operational documentation. Review contracts with field offices, brokers, and third-party counterparties. Generate and validate third-party sales contracts in internal systems. Confirm contracts with external counterparties in a timely and professional manner. Monitor contract status in SAP and proactively follow up with relevant stakeholders. Maintain and apply business rules governing contract structures and clauses. Act as a key control point, ensuring downstream activities remain aligned with contractual agreements. Identify opportunities for process improvements and contribute to operational excellence initiatives. Support knowledge sharing and onboarding within the team.<br><br>Required<br><br>What you bring<br><br>Minimum 3–4 years of experience in contract administration or a similar role within a commercial, finance, or supply chain environment. Bachelor’s degree in Finance, Supply Chain Management, Business Administration, or a related field. Strong understanding of contract lifecycle management, with exposure to pricing and invoicing processes. Experience working with SAP (or similar ERP systems) — strongly preferred and highly beneficial given system complexity. High level of accuracy and attention to detail, with a structured way of working. Strong analytical skills, with the ability to reconcile and validate complex data. Proficiency in Microsoft Office, especially Excel. Fluency in English (written and spoken) is required.<br><br>Preferred<br><br>Knowledge of FOSFA and/or GAFTA contracts. General knowledge of Incoterms is considered a plus. Experience in agricultural commodities, trading, or supply chain environments. Experience working in an international or multicultural organization.<br><br>How You’ll Collaborate<br><br>Act as a proactive intermediary between trading, finance, operations, and legal teams. Communicate clearly and professionally with both internal and external stakeholders. Support the resolution of contract-related, pricing, and invoicing queries. Ensure contracts are accurate, complete, and aligned across all involved functions.<br><br>Why join Bunge in Egypt<br><br>Join a global leader in agribusiness and commodity trading. Be part of a dynamic and growing market within the Middle East & North Africa region. Work in an international environment with exposure to global trade flows. Competitive compensation and benefits aligned with your experience and impact. Opportunities for career growth and internal mobility across Bunge’s global network. A culture that values ownership, collaboration, and continuous improvement.<br><br>Interested?<br><br>Click the Apply button and let’s connect. We look forward to hearing from you.<br><br>At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of :34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.<br><br>Every day our people exemplify these values, which represent Bunge at its core:<br><br> We Are One Team – Collaborative, Respectful, Inclusive We Lead The Way – Agile, Empowered, Innovative We Do What’s Right – Safety, Sustainability, With Integrity <br><br>If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #Proudto BeBunge

Purpose of the Job The Procurement Specialist supports day-to-day procurement operations, covering supplier sourcing, purchase order management, contract administration, and vendor coordination. The role partners with internal departments and suppliers to ensure timely, accurate, and policy-compliant procurement outcomes.<br>Essential Functions and Responsibilities<br>Procurement Planning Conduct market research to gather pricing data, identify qualified suppliers, and assess their fit for procurement requirements. Monitor market trends and pricing and escalate cost-saving opportunities to the direct manager.<br><br>Vendor Management Participate in supplier evaluation and negotiations, supporting competitive terms across categories such as hospitality, logistics, and third-party services. Support supplier performance tracking on delivery, quality, and reliability, escalating issues as needed. Ensure procurement activities comply with internal policies and applicable regulations Draft procurement agreements for suppliers without formal contracts, defining deliverables, pricing, timelines, and service expectations for approval.<br><br>Purchasing Execution Review supplier contracts before approval, verifying alignment with policies, budgets, and stakeholder requirements. Process and track purchase orders through the full cycle, verifying receipts against delivery notes and invoices, and following up with suppliers to resolve discrepancies and ensure on-time delivery. Maintain organized records of procurement transactions, contracts, and supplier communications by document management standards.<br><br>Financial & Cost Management Coordinate with internal departments to gather requirements and identify cost-effective sourcing options. Negotiate pricing and terms with suppliers and document outcomes for review and reporting.<br><br>Required Education, Experience, Knowledge, and Skills Bachelor's degree in business administration, Supply Chain Management, or a closely related discipline. A minimum of 1 to 3 years of hands-on experience in procurement or supply chain functions, with exposure to sourcing, vendor management, and purchase order processing. Good command of English, with the ability to communicate effectively in writing and verbally for business correspondence and supplier interactions. Proficiency in Microsoft 365 applications including Word, Excel, Power Point, Outlook, Teams, and Share Point; prior exposure to procurement or ERP systems is an advantage. Good analytical and organizational skills, with the ability to manage multiple tasks, meet deadlines, and communicate clearly with internal teams and external suppliers. Foundational knowledge of procurement principles, sourcing processes, and vendor management practices, with a willingness to develop expertise in line with organizational standards. Ability to work independently on assigned tasks while maintaining clear communication with the direct manager and escalating issues appropriately and in a timely manner.<br><br>Travel and Working Requirements Primary office-based environment; regular activities include extended periods of desk work, use of computer systems, and occasional manual handling of materials such as boxes and samples. Domestic travel across Egypt is required on a regular basis, including occasional short-notice assignments to support urgent operational procurement needs.

Purpose of the Job The Procurement Specialist supports day-to-day procurement operations, covering supplier sourcing, purchase order management, contract administration, and vendor coordination. The role partners with internal departments and suppliers to ensure timely, accurate, and policy-compliant procurement outcomes.<br>Essential Functions and Responsibilities Procurement Planning Conduct market research to gather pricing data, identify qualified suppliers, and assess their fit for procurement requirements. Monitor market trends and pricing and escalate cost-saving opportunities to the direct manager.<br>Vendor Management Participate in supplier evaluation and negotiations, supporting competitive terms across categories such as hospitality, logistics, and third-party services. Support supplier performance tracking on delivery, quality, and reliability, escalating issues as needed. Ensure procurement activities comply with internal policies and applicable regulations Draft procurement agreements for suppliers without formal contracts, defining deliverables, pricing, timelines, and service expectations for approval.<br>Purchasing Execution Review supplier contracts before approval, verifying alignment with policies, budgets, and stakeholder requirements. Process and track purchase orders through the full cycle, verifying receipts against delivery notes and invoices, and following up with suppliers to resolve discrepancies and ensure on-time delivery. Maintain organized records of procurement transactions, contracts, and supplier communications by document management standards.<br>Financial & Cost Management Coordinate with internal departments to gather requirements and identify cost-effective sourcing options. Negotiate pricing and terms with suppliers and document outcomes for review and reporting.<br>Required Education, Experience, Knowledge, and Skills Bachelor's degree in business administration, Supply Chain Management, or a closely related discipline. A minimum of 1 to 3 years of hands-on experience in procurement or supply chain functions, with exposure to sourcing, vendor management, and purchase order processing. Good command of English, with the ability to communicate effectively in writing and verbally for business correspondence and supplier interactions. Proficiency in Microsoft 365 applications including Word, Excel, Power Point, Outlook, Teams, and Share Point; prior exposure to procurement or ERP systems is an advantage. Good analytical and organizational skills, with the ability to manage multiple tasks, meet deadlines, and communicate clearly with internal teams and external suppliers. Foundational knowledge of procurement principles, sourcing processes, and vendor management practices, with a willingness to develop expertise in line with organizational standards. Ability to work independently on assigned tasks while maintaining clear communication with the direct manager and escalating issues appropriately and in a timely manner.<br>Travel and Working Requirements Primary office-based environment; regular activities include extended periods of desk work, use of computer systems, and occasional manual handling of materials such as boxes and samples. Domestic travel across Egypt is required on a regular basis, including occasional short-notice assignments to support urgent operational procurement needs.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What you’ll do</h4> <p><strong>Role purpose:</strong><br> As a Business Architect Sr Specialist, you will act as a strategic enabler, bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand, design, and optimize business capabilities and processes, ensuring alignment with organizational goals. This role combines business architecture and analysis to drive impactful solutions in a dynamic environment.</p> <h4>Who you are</h4> <p><strong>Key responsibilities:</strong></p> <ul> <li>Collaborate with business and technical stakeholders to identify, prioritize, and translate business needs into actionable strategies and requirements.</li> <li>Conduct gap analyses to identify impacts and opportunities related to new requirements or change initiatives.</li> <li>Define and refine user stories in alignment with the business capability roadmap.</li> <li>Serve as the focal point for business capability enablement, acting as the key liaison between business and technical teams.</li> <li>Analyze and model current and future state business processes, ensuring alignment with organizational strategies.</li> <li>Facilitate workshops and discussions to capture business insights, propose solutions, and validate requirements.</li> <li>Assist in creating and managing release backlogs, ensuring business value is maximized.</li> <li>Safeguard quality by validating functionality, accuracy, and completeness of solutions against requirements.</li> <li>Provide business insights and strategic input during release and iteration planning.</li> <li>Identify opportunities for improvement and innovation in business processes and systems.</li> <li>Support the development and execution of acceptance criteria and testing.</li> <li>Partner with stakeholders to ensure alignment on business goals and priorities.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>What's in it for you</h4> <p><strong>Skills and competencies:</strong></p> <ul> <li>Strong strategic thinking and vision, with a holistic understanding of business operations and goals.</li> <li>Expertise in gap analysis, business process modeling, and impact analysis.</li> <li>Proficiency in Agile methodologies and practices.</li> <li>Ability to manage complexity and drive transformation initiatives.</li> <li>Exceptional communication and stakeholder management skills.</li> <li>Demonstrated experience in risk management and decision-making.</li> <li>Detail-oriented with the ability to see the bigger picture (helicopter view).</li> <li>Adaptability to change and collaborative mindset.</li> <li>Proficient in testing, evaluation, and partner/supplier management.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in Communication, Computer Engineering, Telecom Engineering, Computer Science, or a related field.</li> <li>A minimum of 3+ years of experience in telecommunications, IT, or related domains.</li> <li>CBAP certification or equivalent experience is a strong plus.</li> <li>Prior experience in an Agile environment is preferred.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please let us know so we can support you accordingly.</p> <p>Together we can.</p></p><p></p>

Admission Specialist<br>We are seeking a presentable and well-spoken individual to join Pioneer Media Academy. This role is unique—you aren’t just enrolling students; you are the "keyholder" of our studio operations. We need a fast learner who can hit the ground running, manage accounts with integrity, and take full ownership of the studio environment.<br> Working Schedule Working Hours: 12:00 PM – 8:00 PMWorking Days: 6 days per week Location: Mall of Arabia – The GrEEK Campus<br>Responsibilities<br>Operational Independence: Manage daily studio operations autonomously, ensuring the facility is ready for students and trainers. Trust & Accountability: Act as the primary custodian of the studio keys and the cash drawer, handling all financial transactions and accounts with 100% accuracy. Client Relations: Serve as the professional face of the academy, greeting high-profile clients and prospective students with a polished demeanor. Data Management: Utilize Google Sheets to track leads, student payments, and attendance logs in real-time. Fast-Track Enrollment: Learn our program curriculum and enrollment workflows quickly to begin contributing within the first week.<br>Qualifications<br>Experience: Proven track record in client-facing roles (Sales, Customer Service, or Front-of-House). Technical Proficiency: Strong "laptop literacy" and advanced skills in Google Sheets (formulas, data entry, and organization). The "Pioneer" Personality:Well-Spoken: Ability to articulate the academy’s value proposition clearly and professionally. Fast Learner: Capable of absorbing complex operational procedures with limited supervision. High Integrity: Demonstrable experience in roles requiring a high level of trust (handling cash, keys, or sensitive data). Self-Starter: A mindset geared toward independent management—you don't wait for instructions to ensure the studio is running perfectly.<br>???? Apply Now: hr@pioneermediaacademy.com

<p>Main Tasks and Responsibilities</p><p>First: Digital Platform Management<br>1. Manage the company's accounts on social media platforms such as LinkedIn, X, Instagram, Facebook, TikTok, YouTube, and others as needed.</p><p>2. Continuously update the platform content to reflect the company's services, achievements, news, campaigns, and marketing offers.</p><p>3. Monitor messages, comments, and inquiries received through the platforms and coordinate with the relevant departments to respond professionally and promptly.</p><p>4. Maintain a consistent visual identity and communication tone across all platforms.</p><p>5. Monitor competitors' digital activity, analyze their marketing methods, and compare engagement levels and content.</p><p>________________________________</p><p>Second: Content and Publication Design<br>1. Design the company's marketing and advertising publications according to the approved visual identity.</p><p>2. Create designs for digital platforms, offers, events, seasonal campaigns, advertisements, and simple profiles.</p><p>3. Design materials for advertising campaigns such as promotional images, banners, promotional posts, stories, and short ads. 4. Coordinate with internal departments to obtain accurate information before publishing any content.</p><p>5. Ensure that designs and publications are free of grammatical errors or inaccurate information before publication.</p><p>6. Save and archive design and content files in an organized manner for easy retrieval.</p><p>______________________________________<br>Third: Content Preparation and Implementation<br>1. Prepare a monthly content plan that includes the type of content, publication date, platform, objective, and target audience.</p><p>2. Write marketing copy for publications and advertisements that suits the nature of each platform.</p><p>3. Prepare introductory content about the company's services, success stories, coverage, events, news, and initiatives.</p><p>4. Propose creative ideas to increase engagement and enhance the company's brand image.</p><p>5. Coordinate with sales, customer service, and operations teams to identify the most prominent services, offers, or achievements that can be transformed into marketing content.</p><p>______________________________________<br>Fourth: Launching and Monitoring Advertising Campaigns<br>1. Prepare paid advertising campaigns on digital platforms such as Google Ads, LinkedIn Ads, Meta Ads, and others, according to the approved plan. 2. Identify the target audience for campaigns based on geographic location, sector, interests, and customer behavior.</p><p>3. Prepare the campaign budget in coordination with the direct manager and obtain the necessary approvals before launch.</p><p>4. Monitor campaign performance daily or weekly, depending on the campaign size.</p><p>5. Optimize campaigns during operation by adjusting the audience, content, budget, or posting timing.</p><p>6. Prepare campaign performance reports, including: views, engagement, clicks, cost per click, leads, conversion rate, and expected return on investment.</p><p>7. Stop or modify any underperforming campaign after analyzing the reasons and submitting a recommendation to management.</p><p>______________________________________<br>V. Analysis and Reporting<br>1. Prepare a monthly report on the performance of digital platforms.</p><p>2. Analyze key performance indicators (KPIs) such as: followers, engagement rate, reach, views, clicks, incoming messages, and leads.</p><p>3. Measure the impact of marketing campaigns on customer requests or sales opportunities.</p><p>4. Provide recommendations for content and campaign improvement based on actual data. 5. Submit periodic reports to management detailing what has been implemented, the results, the challenges, and the plan for the following month.</p>

We are seeking a motivated and versatile HR Generalist & Talent Acquisition Specialist to join our growing team in Cairo. This role is split equally between Human Resources operations and Talent Acquisition, with a primary focus on supporting Net Witness and other Portfolio Companies as they establish and grow their presence in Egypt. The successful candidate will manage the full recruitment lifecycle while providing day-to-day HR support to employees and managers, ensuring compliance with Egyptian labor laws and delivering a positive employee experience.<br><br>This position follows a hybrid work model, with part of the week based at our New Cairo office.<br><br>Key Responsibilities<br><br>Human Resources (50%) <br><br>Employee Lifecycle Management <br><br>Administer end-to-end HR processes, including onboarding, employment contracts, probation reviews, employee changes, and offboarding. Prepare employment agreements, HR letters, and other employment-related documentation. Maintain accurate employee records and personnel files in compliance with Egyptian labor laws and company policies. Maintain effective communication and coordination with the global HR team regarding employee lifecycle activities, including onboarding, offboarding, employment changes, promotions, transfers, and other HR-related updates to ensure accurate and timely information sharing. Coordinate onboarding activities to ensure a smooth employee experience. <br><br>Employee Relations & Compliance <br><br>Serve as the primary HR contact for employees and managers across Net Witness and other Portfolio Companies in Egypt. Provide guidance on HR policies, procedures, and employment practices. Support employee relations matters, including performance management, disciplinary processes, and workplace concerns. Ensure compliance with Egyptian labor laws and company policies. Support internal audits and maintain HR compliance documentation. <br><br>Compensation & Benefits<br><br>Prepare monthly payroll inputs and coordinate with Finance and payroll providers. Administer employee benefits, allowances, leave management, and HRIS updates. Support salary reviews and employee incentive programs. Respond to employee inquiries related to payroll and benefits. <br><br>HR Projects & Administration <br><br>Participate in HR initiatives, including employee engagement, performance management, policy implementation, and process improvements. Prepare HR reports and metrics as required. Identify opportunities to improve HR processes and enhance the employee experience. <br><br>Talent Acquisition (50%) <br><br>Recruitment <br><br>Manage the full recruitment lifecycle for positions across Net Witness and other Portfolio Companies operating in Egypt, from requisition approval through offer acceptance. Partner with hiring managers across multiple Portfolio Companies to understand hiring needs and develop effective recruitment strategies. Draft and post job advertisements across multiple recruitment platforms. Source candidates through Linked In Recruiter, job boards, employee referrals, networking, and other sourcing channels. Screen resumes, conduct initial interviews, and evaluate candidates against role requirements. Coordinate interviews with hiring managers and ensure a positive candidate experience throughout the recruitment process. Prepare and extend employment offers in partnership with the HR team. Coordinate pre-employment checks and onboarding activities for new hires. Build and maintain talent pipelines for future hiring needs. Track recruitment metrics, including time-to-fill, source effectiveness, and hiring activity, and provide regular updates to management. <br><br>Requirements<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field. 3-5 years of combined experience in Human Resources and Talent Acquisition. Strong knowledge of Egyptian labor law and HR best practices. Proven experience managing full-cycle recruitment across technical, sales, and corporate functions. Experience working in a multinational or international organization is preferred. Strong interviewing, sourcing, and stakeholder management skills. Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously. Strong attention to detail and ability to handle confidential information with discretion. Excellent written and verbal English communication skills are essential. Ability to communicate confidently with employees, hiring managers, and senior leadership in a multinational environment. Arabic language skills are considered an asset. Proficiency with Microsoft Office, HRIS platforms, and Applicant Tracking Systems (ATS). <br><br>Benefits<br><br>Hybrid work model with office presence in New Cairo. Opportunity to play a key role in supporting Net Witness and other Portfolio Companies as they build and expand their operations in Egypt. Exposure to a dynamic, fast-paced environment supporting multiple technology businesses within a global investment portfolio. Career growth and professional development opportunities. Competitive compensation and benefits package.

Passport.io provides payment operations as a service. With deep expertise in the payments industry and a commitment to solving complex business challenges, Passport.io empowers companies to streamline their financial operations.<br>It delivers the best in software and white-label support to make sure you can combat fraud, prevent and resolve costly chargebacks, increase your billings, build brand loyalty, and process your payments end-to-end with secure and easy-to-use technology.<br>Who We Are Looking For:<br>As a KYC Specialist, your primary function is to review, verify, and process merchant applications in accordance with the Company's compliance standards, risk procedures, and onboarding policies. You are expected to ensure that only legitimate and fully verified businesses are approved to operate on our platforms by conducting thorough Know-Your-Customer (KYC) checks and maintaining accurate documentation.<br>You will collaborate with Business Development, Merchant Support, Risk, and Compliance teams to facilitate smooth and compliant merchant onboarding while identifying and reporting any suspicious or fraudulent activities.<br>Key Responsibilities:<br>Merchant Verification and KYC Due Diligence<br>Conduct verification of merchant applications, including but not limited to:Business registration certificates, tax documents, proof of ownership, and company identification. Verification of directors, Ultimate Beneficial Owners (UBOs), and controlling persons, where applicable. Review and validate all submitted documents for authenticity, completeness, and compliance with internal KYC standards and applicable regulations. Request additional or corrected documentation from merchants when requirements are incomplete, inconsistent, or unclear. Identify and escalate potentially suspicious applications, documentation, or business models to the Risk or Compliance team for further investigation.<br>Cross Functional Collaboration:<br>Collaborate closely with Business Development, Account Management, Merchant Support, Fraud Investigation, Risk, and Compliance teams to ensure an efficient and compliant onboarding process. Provide timely updates and communicate verification issues, case progress, and escalations to the Supervisor or Team Lead.<br>Compliance and Risk Management Stay informed on global KYC/KYB regulations, AML requirements, high-risk industries, and merchant risk indicators relevant to the Company's operations. Uphold confidentiality, data privacy, and information security standards when handling sensitive business information.<br>Quality and Continuous Improvement<br>Participate in periodic quality assurance (QA) reviews, refresher training, and team meetings to maintain consistency and improve review quality. Contribute to process improvements by identifying recurring issues, operational bottlenecks, and opportunities to enhance onboarding efficiency.<br>Who Should Apply<br>At least 3+ years of experience in KYB, KYC, Merchant Onboarding, AML, Compliance, Risk Operations, Fraud Prevention, or a similar role, preferably within the fintech, payments, banking, or financial services industry. Strong understanding of Know Your Business (KYB), Know Your Customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Ultimate Beneficial Ownership (UBO) verification. Experience reviewing business registration documents, ownership structures, corporate records, and supporting verification documents. Familiarity with AML/CTF regulations, sanctions screening, PEP screening, adverse media checks, and merchant risk assessment. Excellent analytical, investigative, and problem-solving skills with strong attention to detail. Ability to make sound, risk-based decisions while maintaining accuracy and consistency. Strong English communication skills, both written and verbal. Experience using compliance, case management, or merchant onboarding platforms is an advantage.<br>Why Join Us:<br>If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:Competitive compensation depending on experience and skills. Career advancement opportunities across a global network. A dynamic, international team environment. Exposure to the fintech and gaming industries. Office-based role in Cairo — surrounded by like-minded innovators<br>This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment.<br>As part of our growing team in Cairo, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay. Notes: Only shortlisted candidates will be contacted

About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br><br>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on millions of multilingual conversations. Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br><br>Why This Role Matters<br><br>As Lucidya continues to scale, delivering fast, reliable technical support is critical to maintaining an exceptional customer experience. The Technical Support Specialist plays a pivotal role between Customer Support and Engineering, resolving complex technical issues before they require engineering intervention.<br><br>This role is responsible for diagnosing technical problems, troubleshooting platform issues, and leveraging internal tools to resolve customer incidents efficiently. By reducing unnecessary escalations and enabling faster resolutions, you'll help improve customer satisfaction while allowing Engineering to focus on building and enhancing our products.<br><br>If you enjoy solving technical problems, investigating system behavior, and working closely with cross-functional teams, this role offers the opportunity to make a meaningful impact in a fast-growing AI company.<br><br>What You'll Do<br><br>Own and resolve Level 2 and Level 3 technical support issues escalated from the Customer Support team Troubleshoot technical issues including API errors, data synchronization failures, authentication and access issues, and platform configuration challenges Analyze logs and system behavior to identify root causes and resolve customer issues efficiently Perform technical investigations and debugging using internal tools and limited database access Reproduce product issues and document clear troubleshooting steps before escalating genuine product defects to Engineering Collaborate closely with Customer Support to ensure seamless handover and resolution of escalated cases Communicate technical findings clearly to both customers and internal stakeholders Maintain detailed documentation within the ticketing system, including investigation findings, root causes, and resolutions Contribute to internal runbooks, troubleshooting guides, and knowledge base articles to improve support efficiency Identify recurring technical issues and partner with Product and Engineering to recommend long-term improvements Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends<br><br>What Success Looks Like<br><br>Within your first 90 days, you'll:<br><br>Develop a deep understanding of the Lucidya platform, architecture, and technical support processes Become proficient with the internal tools used to diagnose and resolve technical issues Independently resolve Level 2 and Level 3 customer issues with minimal engineering involvement Build strong working relationships with Customer Support and Engineering teams Consistently contribute to reducing engineering escalations while improving customer resolution times Meet key support performance metrics, including First Response Time (FRT), Resolution Time, and Customer Satisfaction (CSAT)<br><br>Requirements<br><br>Who You Are<br><br>2+ years of experience in Technical Support, Application Support, Technical Customer Support, or a similar role within a Saa S environment Current experience supporting B2B Saa S customers Strong troubleshooting and analytical skills with the ability to investigate technical issues independently Hands-on experience diagnosing API issues, authentication problems, data synchronization failures, and platform configuration challenges Comfortable reading logs, identifying root causes, and working with technical systems without requiring direct engineering support Experience using ticketing and collaboration tools such as Intercom, Jira, CRM platforms, or similar support systems Fluent in both Arabic and English, with excellent written and verbal communication skills Able to explain technical concepts clearly to both technical and non-technical audiences Highly organized, detail-oriented, and capable of managing multiple technical investigations simultaneously Bachelor's degree or equivalent qualification<br><br>Nice to Have<br><br>Experience supporting enterprise or government customers Exposure to databases, SQL, APIs, or cloud-based Saa S platforms Familiarity with customer engagement, social listening, or customer experience platforms Experience creating technical documentation, runbooks, or knowledge base articles Previous experience working closely with Engineering or Product teams<br><br>Why You'll Love Working Here<br><br>Join one of the region's leading AI-native technology companies Solve challenging technical problems that directly impact customer success Work alongside experienced Product, Engineering, and Customer Success teams Help build a new Technical Support function and influence how it scales Remote-first working environment Continuous learning and career development opportunities Collaborative, inclusive, and high-performance culture where your impact is visible<br><br>Hiring Process<br><br>Talent Acquisition Screening Hiring Manager Interview Practical Assessment (if applicable) Final Interview Offer

ABOUT ABDUL LATIF JAMEELAbdul Latif Jameel… a place to realize your potential Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945, Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br><br>ABOUT THE ROLEThe Senior HR Specialist – HRBP Support role required to act as the operational backbone of the HRBP function, ensuring the smooth execution, coordination, and follow-up of day-to-day HR activities across the employee lifecycle. The purpose of this role is to bridge the gap between strategic HR business partnering and operational HR delivery by taking ownership of transactional execution, system administration, data tracking, and stakeholder coordination. This enables HR Business Partners to focus on strategic workforce planning, leadership advisory, talent decisions, and employee relations, while maintaining high standards of accuracy, timeliness, and compliance.<br>The Senior HR Specialist plays a critical role in:Ensuring on-time delivery of HR cycles (performance management, objective setting, leave management, etc.) Reducing operational risk through disciplined follow-ups and data validation Enhancing employee and manager experience by providing responsive, structured HR support Driving consistency and adherence to HR policies, SOPs, and governance standards Supporting scalability of the HR function as business demands and complexity increase Overall, this role is designed to increase HR effectiveness, protect delivery quality, and elevate the impact of HRBPs by enabling a clear separation between strategic advisory work and operational execution.<br>KEY ACCOUNTABILITIES: 1. HR Cycle Execution & Follow-UpCoordinate and support the execution of core HR cycles (Performance Management, Objective Setting, Leave Management, Contract Renewals, etc.). Track timelines, milestones, and completion status across assigned HR activities. Proactively follow up with managers, associates, and stakeholders to ensure timely completion of actions.2. HR Systems & Data Management Maintain and update HR data across relevant systems (e.g., Success Factors, Calamari, Appian, Qiwa). Validate data accuracy, identify discrepancies, and coordinate corrections with relevant teams. Prepare and maintain trackers, dashboards, and reports to support HRBP decision-making.3. Stakeholder Coordination & Communication Act as a coordination point between HRBPs and internal/external stakeholders (Payroll, Teleperformance, Talent & Capability, Legal, PM Team). Support communication related to HR processes, timelines, and requirements. Escalate risks, delays, or issues to HRBPs with clear status updates and recommended actions.4. Employee & Manager Support Provide first-level support for HR operational queries and guide employees and managers on standard HR processes. Coordinate scheduling of HR-related meetings (1:1s, calibration sessions, reviews). Ensure consistent application of HR policies, procedures, and guidelines.5. Reporting & Performance Support Prepare regular progress updates and reports on HR cycle execution and operational activities. Support HRBPs with data insights and summaries for leadership reviews and calibration sessions. Contribute to improved cycle outcomes and stakeholder satisfaction.6. Collaboration & Team Enablement Work closely with HRBPs to align on priorities and workload planning. Support onboarding and guidance of interns or junior HR support resources, where applicable. Contribute positively to a collaborative and high-performance HR team environment.<br> QUALIFICATION/EDUCATION, EXPERIENCE, AND SKILLS: Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 3-4 years’ experience in HR Operations, HR Generalist, HR Coordinator, or a similar HR support role. Hands-on experience supporting HR processes and operational activities. Experience working with HR systems and maintaining HR data is required. Demonstrated ability to manage multiple HR projects and operational priorities concurrently, while maintaining accuracy, stakeholder alignment, and on-time delivery.

Job Summary We are seeking a creative, proactive, and technology-oriented Digital Marketing & Community Specialist to join the Smart Village EME Innovation hub team. The successful candidate will be responsible for managing the digital presence of the Innovation hub, creating high-quality technical content in both Arabic and English, planning and executing digital marketing campaigns, engaging the engineering community, responding to customer inquiries across digital platforms, and promoting educational programs, commercial engineering services, and innovation activities. The role combines digital marketing, technical content creation, community engagement, customer communication, and brand development to support the strategic objectives of the Smart Village Innovation hub.<br>Key Responsibilities• Develop and execute the digital marketing strategy for the Innovation hub. • Create, write, and publish engaging technical content, articles, success stories, and educational posts in both Arabic and English. • Develop marketing content for workshops, professional courses, diplomas, competitions, hackathons, startup programs, and commercial engineering services. • Produce and manage multimedia content, including photos, videos, reels, and promotional campaigns. • Plan, launch, monitor, and optimize paid digital advertising campaigns (Meta Ads, Google Ads, Linked In Ads, etc.). • Manage the Innovation Labs' social media channels (Facebook, Linked In, Instagram, You Tube, Whats App Business, etc.) and ensure consistent brand identity across all platforms. • Build and engage a strong technical community by publishing valuable engineering content, promoting innovation activities, and interacting with students, startups, universities, and industry professionals. • Respond professionally and promptly to customer inquiries received through social media, Whats App Business, email, and other communication channels. • Handle and follow up on customer requests related to educational programs, technical support services, product development, reverse engineering, and Job Shop services (3D Printing, Laser Cutting, CNC Machining, PCB Milling, etc.) in coordination with the Operations and Technical Teams. • Coordinate media coverage for workshops, events, competitions, hackathons, startup activities, and success stories. • Monitor campaign performance, analyze marketing metrics, prepare periodic reports, and recommend continuous improvements to increase community engagement and lead generation. • Ensure all published content reflects the Innovation Labs' vision, technical excellence, and professional image. <br>Required Qualifications & Skills• Bachelor's degree in Marketing, Mass Communication, Media, Business Administration, or a related discipline. • 2 years of experience in digital marketing, content creation, social media management, or community engagement. • Excellent writing and copywriting skills in Arabic and English, with the ability to produce technical, educational, and marketing content for different audiences. • Experience managing Meta Business Suite, Linked In, Google Ads, and social media analytics tools. • Experience using Canva, Adobe Creative Suite, Cap Cut, or similar design and video editing tools. • Basic photography and videography skills. • Strong communication, storytelling, and community-building abilities. • Excellent customer service and online communication skills. • Ability to manage multiple campaigns and priorities simultaneously. • Passion for technology, engineering, innovation, and startup ecosystems is highly desirable

Purpose of Job:The Quality Specialist supports the implementation, coordination, and maintenance of comprehensive quality management systems across One Health clinics, medical centers, and inpatient units. This role is vital for ensuring that healthcare programs and services are executed at the highest standards, patients receive the best level of care, and the organization complies with national laws and international accreditation standards, including JCI, ISO, and GAHAR.<br>Duties and Responsibilities:1. Quality Systems & Accreditation Support• Assist in maintaining and monitoring the Quality Management System (QMS) across inpatient units, medical centers, and Electronic Medical Records (EMR) to ensure services meet established quality standards.• Support the organization through JCI, ISO, and GAHAR accreditation cycles by ensuring continuous readiness and adherence to patient safety goals.• Participate in the development and implementation of quality procedures, policies, and standards.<br>2. Quality & Clinical Audits• Monitor daily operations to ensure total compliance with regulatory requirements and national infection control guidelines.<br>3. Patient Safety & Incident Management• Conduct regular audits and "tracer" activities across various departments, including inpatient, outpatient, emergency, radiology, laboratory, and pharmacy units.• Audit clinical encounters on EMR and monitor KPIs for supportive services like medical documentation, dental encounters, and medication purchasing.•Investigate Occurrence Variance Reports (OVRs), clinical complaints, and Fraud, Waste, and Abuse (FWA) incidents reported.• Participate in deep-dive Root Cause Analysis (RCA) for reported incidents to record action plans, mitigate design risks, and prevent recurrence.• Conduct infection control audits, including expanded inpatient/outpatient visits.• Support the continuous auditing of organizational processes and policies to ensure they are robustly designed to prevent sentinel events.<br>4. Data Analytics, Reporting & Training• Monitor performance data and generate regular reports utilizing tools such as Excel, PPT, and Power BI.• Collaborate with product development teams and various task forces to identify areas for improvement and develop quality practices.• Help provide staff training and education on quality assurance initiatives, clinical guidelines, and documentation procedures.5. Patient Care Oversight• Collaborate with stakeholders to manage data entry including medical and other data for OH/AXA patients on the Peret system, supporting inpatient operational efficiency and a seamless patient journey.• Serve as a patient safety advocate by monitoring care plan implementation daily, proactively intervening to address clinical gaps, and escalating any deviations from planned care to ensure optimal patient experience and safety.<br>Job Requirements:• Education:Bachelor’s degree in a healthcare-related field is essential preferably a Physician, Dentist or Pharmacist.• Certifications: Certificates in quality management or/and accreditation are highly preferred.• Experience: Proven 1-3 years of experience in quality management and/or performance improvement within the healthcare or medical sector• Accreditation Knowledge: Desirable experience with healthcare accreditations such as JCI or GAHAR.• Technical Skills: Proficiency in data reporting and analytics using Excel, PPT, and Power BI.• Soft Skills: Excellent command of English, strong communication and stakeholder management skills, problem solving, and the ability to take initiative while working effectively within a team.

At RAF Specialty Coffee, innovation is at the heart of everything we do.<br>We are looking for a creative, analytical, and passionate R&D Specialist to join our growing team and play a key role in developing innovative coffee products, beverages, and customer experiences that strengthen our position as a leading specialty coffee brand.<br>This role is ideal for someone who combines technical expertise, product innovation, sensory evaluation skills, and a deep passion for coffee.<br>Key Responsibilities Product Development• Lead new product development projects from idea generation to commercial launch.• Develop new retail coffee products, beverage concepts, and seasonal menu offerings.• Create and document standardized recipes and product specifications.• Improve existing products based on customer feedback and business needs.<br>Beverage Innovation• Develop innovative hot and cold beverage recipes.• Create seasonal and limited-time offerings that align with market trends and customer preferences.• Explore new ingredients, brewing methods, and coffee applications.<br>Coffee Research & Sensory Evaluation• Conduct coffee cupping sessions and sensory evaluations.• Research coffee origins, processing methods, roasting profiles, and extraction techniques.• Analyze flavor profiles and recommend improvements to enhance product quality.• Train operational teams on coffee quality standards and sensory fundamentals.<br>Market Research & Consumer Insights• Monitor global coffee trends and emerging industry innovations.• Conduct competitor analysis and identify market opportunities.• Gather and analyze customer feedback to support product development decisions.<br>Product Testing & Validation<br>• Organize product trials and pilot launches before full-scale implementation.• Evaluate product performance, consistency, customer acceptance, and operational feasibility.• Translate testing results into actionable recommendations.<br>Quality & Cost Optimization<br>• Ensure all products meet company quality standards and food safety requirements.• Conduct recipe costing and support product profitability analysis.• Recommend improvements that optimize cost while maintaining product quality.<br>Cross-Functional Collaboration• Work closely with Operations, Marketing, Supply Chain, Procurement, Quality, and Production teams.• Support successful product launches through technical guidance and training.<br>Requirements Education<br>• Bachelor's Degree in Food Science, Food Technology, Food Engineering, Nutrition, or a related field.<br>Experience• Minimum 3 years of experience in Research & Development within the Food & Beverage industry.• Previous experience in Specialty Coffee, Coffee Roasteries, Coffee Chains, or Beverage Development is highly preferred.• Proven track record in product development and innovation.<br>Technical Skills• Product Development & Innovation• Beverage Development• Coffee Roasting & Extraction Knowledge• Sensory Analysis & Cupping• Recipe Development & Standardization• Product Testing & Validation• Market Research & Consumer Insights• Cost Analysis & Recipe Costing• Data Analysis & Reporting<br>Preferred Qualifications• SCA (Specialty Coffee Association) Certification.• HACCP, ISO 22000, or Food Safety Certifications.• Experience in coffee product development.<br>What We're Looking For<br>✔ Passion for Specialty Coffee and Innovation✔ Strong Analytical & Problem-Solving Skills✔ Creativity and Product Development Mindset✔ Attention to Detail✔ Project Management Skills✔ Ability to Work Cross-Functionally✔ Continuous Learning & Improvement Mindset<br>If you are passionate about creating innovative coffee experiences and shaping the future of specialty coffee products, we'd love to hear from you.<br>???? Send your CV to:careers@raf-coffee.com

About the Role Future University in Egypt (FUE) is seeking a dynamic and highly organized Public Relations & Events Specialist to join its Marketing & Public Relations team.<br>The successful candidate will play a vital role in planning and executing university events, managing internal and external communications, building relationships with key stakeholders, and supporting initiatives that enhance FUE's reputation and brand presence. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced environment.<br>Key Responsibilities<br>Public Relations & Communications Prepare and review official communications, including announcements, invitations, press releases, speeches, event briefs, and other communication materials. Coordinate communication between the Marketing & Public Relations Department and university faculties, departments, and external stakeholders. Support media relations by coordinating interviews, press coverage, and media attendance at university events. Build and maintain strong relationships with external organizations, partners, and service providers.<br>Event Planning & Execution Plan, coordinate, and execute university events, including conferences, seminars, workshops, graduation ceremonies, faculty events, signing ceremonies, competitions, and official visits. Develop comprehensive event plans, timelines, budgets, and operational checklists. Oversee event logistics, ensuring smooth execution from planning through post-event evaluation. Coordinate venue setup, transportation, accommodation, catering, audiovisual requirements, branding, and other operational needs. Supervise on-site event operations to ensure the successful delivery of all activities.<br>Project & Stakeholder Management Coordinate multiple projects simultaneously while ensuring deadlines and quality standards are met. Liaise with internal departments, academic faculties, vendors, and external agencies to ensure effective collaboration. Monitor project progress, manage approvals, and follow up on deliverables. Identify opportunities to improve operational workflows and project efficiency. Brand & Marketing Support Collaborate with the Marketing, Creative, and Digital teams to support campaigns and promote university initiatives. Ensure all events and communications align with FUE's brand guidelines and strategic objectives. Support initiatives that strengthen the university's visibility, reputation, and community engagement.<br>Qualifications Bachelor’s degree in public relations, Communications, Marketing, Journalism, Business Administration, or a related field.2–4 years of experience in Public Relations, Event Management, Corporate Communications, or Marketing. Experience within the higher education sector is considered an advantage.<br>Required Skills & Competencies Excellent written and verbal communication skills in both Arabic and English. Strong event planning and project management capabilities. Outstanding organizational and time management skills. Ability to manage multiple priorities in a deadline-driven environment. Excellent interpersonal, negotiation, and stakeholder management skills. Strong problem-solving abilities with exceptional attention to detail. Ability to work independently while contributing effectively within a collaborative team. Proficiency in Microsoft Office Suite (Word, Excel, Power Point).<br>Why Join Future University in Egypt? At Future University in Egypt, you'll have the opportunity to contribute to one of Egypt's leading private universities, working on impactful projects and high-profile events that shape the university's reputation and strengthen its engagement with students, faculty, partners, and the wider community. Apply now and become part of the Future.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Big Picture DigiSay is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.</p><p>About DS Media A Leading Multi-Platform Network in the MENA region that has diversified its portfolio of services to be specialized in the media sector and YouTube content management, but aiming for those services to be scalable and technology-based. Our objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it s a great place to work for.</p><p>About the Role We are seeking a dedicated and highly skilled Anti-Piracy Specialist to join our team. This role will be responsible for identifying, investigating, and mitigating instances of piracy, counterfeit goods, and unauthorized distribution of intellectual property. The ideal candidate will have expertise in digital media protection, copyright enforcement, and anti-piracy tactics.</p><p>Key Responsibilities:</p><p>Piracy Monitoring, Detection, and Taking Required Actions</p><ul><li>Proactively monitor and identify instances of piracy across various online platforms, including YouTube, Facebook, Instagram, Twitter, and TikTok.</li><li>Evaluate each case of copyright violation to determine and implement the most effective enforcement measures in alignment with platform-specific guidelines.</li></ul><p>Client Issue Resolution, Communication, and Task Management</p><ul><li>Proactively identify solutions for issues raised by clients, follow up consistently, and ensure timely responses.</li></ul><p>YouTube and Meta System Management</p><ul><li>Managing YouTube CMS and Meta Rights Manager operations, including handling all assigned Todos, monitoring ownership, and ensuring proper rights enforcement in compliance with platform policies.</li><li>Demonstrates strong commitment to taking timely action on all AP Campaigns Todos across YouTube and Meta to prevent expiration.</li><li>Proactively coordinates with concerned teams to validate required cases, addresses issues within standard timelines, and ensures all actions are completed before exceeding normal turnaround times.</li></ul><p>Other Operational Responsibilities</p><ul><li>Ensure all assigned operational responsibilities are handled efficiently, accurately, and within the required deadlines, while maintaining high-quality standards across all tasks.</li><li>The role also includes supporting operational processes, assisting the team when required, and contributing to continuous workflow improvements.</li></ul><p>Work Arrangements</p><ul><li>Days Off: 2 days per week</li><li>Working Hours: 8 hours per shift</li><li>Working Arrangement: Rotating shifts</li><li>Weekend Schedule: Rotating weekend schedule</li><li>On-Site Work: Required based on morning shifts</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor's degree in Marketing, Communications, Media, or a related field.</p><p>Experience 0-2 years of hands-on experience in the music and entertainment field.</p><p>Linguistic Skills English - Arabic</p><p>Computer Skills Word Excel - PowerPoint</p><p>Skills</p><ul><li>1- Strong Problem-Solving Abilities</li><li>2- Highly Adaptable and Comfortable with Change</li><li>3- Detail-oriented with a Focus on Accuracy</li><li>4-Multitasker and can handle many tasks at the same time.</li><li>5- Fast learner.</li><li>6- Adhering to Processes, Guidelines &amp; quality focused.</li></ul><p></p></section>

Job Title: MICE Tourism Visa Specialist<br><br>Location: Obour Buildings, Salah Salem, Cairo, Egypt<br>Department: Visa Operations<br>Employment Type: Full-time<br><br>About the Role<br><br>We are seeking an experienced, highly connected, and detail-oriented MICE Tourism Visa Specialist to lead and manage our visa processing operations. In this role, you will be the backbone of our travel logistics, ensuring seamless, error-free visa procurement for large corporate groups, incentive travel delegations, and individual clients.<br>If you thrive in a fast-paced environment, possess an elite network within major embassies, and pride yourself on flawless execution under tight deadlines, we want you on our team.<br><br>Key Responsibilities<br><br>End-to-End Visa Management: Oversee and execute the complete visa application process for dozens of corporate and leisure travel groups simultaneously. Embassy & Consulate Liaison: Leverage existing relationships and build new connections with embassies, consulates, and third-party processing centers (e.g., VFS Global, TLScontact) to expedite processing and resolve complex issues. Compliance & Accuracy: Meticulously review all documentation (application forms, financial records, invitations, and flight/hotel itineraries) to ensure 100% accuracy and compliance with evolving international immigration laws. Client Consultation: Provide clear, professional guidance to corporate clients and group leaders on specific visa requirements, timelines, and documentation. Problem Solving: Proactively identify potential bottlenecks or rejection risks and implement immediate corrective actions. Database Management: Maintain up-to-date, secure digital records of all applications, passports, and visa statuses.<br><br>Required Qualifications & Skills<br><br>Experience: Minimum of 5 years of proven experience specializing in travel visa processing, preferably within a fast-paced corporate travel agency, MICE operator, or global logistics firm. Industry Network: Strong, established connections and a reliable network within major foreign embassies and consulates. Languages: Flawless fluency in English (both written and spoken) is mandatory. Strong communication skills are vital for high-level embassy interactions and corporate client management. Tech-Savviness: Highly computer literate, with advanced proficiency in MS Office (Excel, Word), cloud-based data management, and digital embassy portals. Attention to Detail: An eagle-eye view for documentation; zero tolerance for errors, omissions, or typos. Mindset: A highly driven self-motivator who can work autonomously, manage high-stress situations, and successfully juggle multiple group deadlines at once.<br><br>Other Skills<br><br>MICE & Group Travel Expertise: Proven track record of handling bulk/group visa applications (e.g., incentive trips, corporate conferences) where timelines are non-negotiable. Regulatory Knowledge: Deep, up-to-date understanding of Schengen, US, UK, and GCC visa regulations and changing geopolitical travel policies. Conflict Resolution: Exceptional soft skills to handle sensitive client data with confidentiality and manage anxious clients with empathy and professionalism. Crisis Management: Ability to adapt to last-minute itinerary changes, sudden policy shifts, or urgent passport retrieval requests.<br><br>What We Offer<br><br>Competitive salary and performance-based bonuses. A dynamic, collaborative, and professional work environment. Opportunities for career growth and leadership within our expanding operations team.<br><br>How to Apply<br>If you meet the above criteria and are ready to take ownership of a critical operational role, please send your updated CV here.

Senior and junior Talent Acquisition Specialist<br>Scope managing complex recruitment assignments, maintaining strong client relationships, and delivering top-quality candidates across various industries and international markets. The role also provides guidance and support to junior recruiters.<br>Key Responsibilities Recruitment Operations Manage full-cycle recruitment for multiple clients and positions. Source candidates using the right channels, right talent pools with the relevant way. Find the right candidates that matches client’s culture & technical requirements. Conduct screening, competency-based interviews, and candidate assessments. Schedule interviews and coordinate recruitment activities. Build pipelines for niche, technical, executive, and hard-to-fill roles. Ensure accurate reporting to stakeholders & line managers. Maintain excellent candidate experience throughout recruitment process. Client Management Work directly with clients to understand hiring requirements. Assess client culture, client requirements, map salaries, and draft JDs. Ensure client satisfaction rate is above 95%. Provide market insights and recruitment recommendations. Deliver high-quality candidate shortlists within agreed SLAs. Maintain a professional communication with clients to sustain & enhance client engagement. Talent Pipeline Management Maintain active candidate databases and talent communities. Develop proactive sourcing strategies for future hiring needs. Track recruitment progress through ATS systems.<br><br>Requirements Education Bachelor's degree in Human Resources, Business Administration, Psychology, or equivalent. Experience1–3 years of Talent Acquisition experience. Experience in agency recruitment or outsourcing environments preferred. Proven experience recruiting mid-level and senior-level positions. Technical Requirements End-to-end recruitment expertise. Advanced sourcing techniques:Linked In Recruiter Boolean Search Headhunting Networking Talent Mapping IT Recruitment Technical Recruitment Corporate Hiring Executive Search ATS experience. Core Competencies Candidate assessment. Negotiation skills. Employer branding support. Recruitment reporting. Account management. Client-facing communication.<br>What We Offer Hybrid Work Model: 3 days onsite & 2 days remote after onboarding. Commission-based scheme. Medical insurance coverage. Training allowance to support your professional development. Clear career growth path within a fast-growing organization. Marriage bonus. Child bonus.