Operation Manager Jobs in Egypt

Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of the Premium brands like Diesel, Fred Perry, Pinko, Scotch & Soda, Puma, Geox, Longchamp and Aape. .<br>Our success is powered by our people. Our culture is what makes Beside a fun and rewarding place to work. We encourage our employees to act like entrepreneurs and we are always seeking new ways to amaze the customer.<br>Store Manager<br>The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.<br>Responsibilities Support the Management Team in achieving store and KPI targets in order to meet the overall organizational objectives. Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Maintain up-to-dateproduct knowledge, in terms of designs, trends, quality-based issues, availability in order to provide excellent customer service.<br>Qualifications High school education or equivalent experience2+ years' store management experience Customer centric with a positive attitude Knowledge of changes in fashion trends

<p><h4>About the company</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Provide high-level executive, administrative, and clerical support to the Managing Director, ensuring the efficient operation of the office and effective management of day-to-day activities. The role requires handling confidential information with discretion, interacting with senior stakeholders, and supporting key business initiatives through coordination, communication management, report preparation, and project support.</p> <h4>What you will do</h4> <strong>Executive & technical support</strong><br> <li>Prepare high-quality executive presentations, reports, dashboards, and other business materials as requested by the Managing Director.</li> <li>Support the tracking of key initiatives, action plans, and management updates.</li> <li>Ensure all reports and presentations are accurate, professional, and delivered within agreed timelines.</li> <strong>Calendar & meeting management</strong><br> <li>Manage and maintain the Managing Director’s calendar, appointments, and daily schedule.</li> <li>Coordinate meetings, prepare agendas, and ensure all required materials are available in advance.</li> <li>Attend meetings as required, record minutes, and follow up on action items.</li> <li>Ensure agendas are distributed at least 24 hours before meetings and minutes are circulated within 24 hours after meetings.</li> <strong>Executive administration</strong><br> <li>Serve as the primary point of contact for the Managing Director, liaising with internal and external stakeholders.</li> <li>Draft and prepare correspondence, reports, presentations, meeting materials, and other business documents.</li> <li>Screen and manage calls, inquiries, and requests, ensuring timely and professional responses.</li> <li>Handle confidential and sensitive matters with the highest level of discretion and professionalism.</li> <strong>Travel & expense management</strong><br> <li>Coordinate domestic and international travel arrangements, including flights, accommodation, visas, transportation, and related documentation.</li> <li>Ensure all travel plans align with business needs and company travel policies.</li> <li>Prepare and process travel expense claims and reimbursements accurately and on time.</li> <li>Identify cost-effective travel solutions while maintaining efficiency and convenience.</li> <strong>Office & resource management</strong><br> <li>Oversee the upkeep of the Managing Director’s office and ensure all equipment and facilities are fully operational.</li> <li>Manage office supplies, stationery, and refreshments, maintaining adequate stock levels while controlling costs.</li> <li>Coordinate maintenance requests and office support services as required.</li> <strong>Document management & communication</strong><br> <li>Maintain organized filing systems, records, and document-tracking processes.</li> <li>Coordinate incoming and outgoing correspondence, ensuring timely distribution and follow-up.</li> <li>Prepare routine communications and responses on behalf of the Managing Director when required.</li> <li>Ensure all documentation is accurately maintained, readily accessible, and handled confidentially.</li> <h4>Required skills to be successful</h4> <li>7+ years of experience in executive administration, with at least 5 years supporting senior management as a Personal Assistant, Executive Assistant, or Executive Secretary in a large organization and fast-paced environment.</li> <li>Excellent verbal communication and interpersonal skills, with the ability to interact effectively with senior stakeholders and handle confidential information with discretion.</li> <li>Strong written communication skills, including the ability to prepare reports, presentations, correspondence, meeting minutes, and business documentation to a high professional standard.</li> <li>Excellent organizational and time management skills, with the ability to manage multiple priorities, coordinate schedules, and meet tight deadlines.</li> <li>Strong administrative and coordination skills, with a proactive approach to problem-solving and task management.</li> <li>Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</li> <li>High level of attention to detail and accuracy in managing documentation, communications, and executive schedules.</li> <li>Ability to work independently while maintaining strong collaboration with internal and external stakeholders.</li> <h4>What equips you for the role</h4> <li>Bachelor’s degree is required.</li> <li>Previous experience supporting C-level executives, Managing Directors, or senior leadership teams is highly preferred.</li> <li>Demonstrated ability to work in a confidential environment while exercising sound judgment and professionalism.</li> <li>Strong business acumen and understanding of corporate office operations.</li> <li>Excellent command of English, both written and spoken.</li> <li>Strong communication, stakeholder management, and teamwork capabilities.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. The Customer Service Manager (CSM) is accountable for the quality of solutions and services delivered to an assigned customer portfolio and for driving customer satisfaction and service performance.<br>Summary: Acting as the primary operational point of contact and escalation point for customers, the CSM manages day-to-day service quality, leads service reviews, drives continuous improvement, and works closely with the account team to support the growth of the customer relationship.<br>Key Responsibilities Customer Relationship & Escalation Management Act as the customers’ primary point of contact for all service-related topics and as a key escalation point. Build and maintain a trusted relationship with customer stakeholders (IT, operations, procurement, management). Handle non-commercial customer queries and complex customer service issues, ensuring professional and timely responses. Ensure customer complaints (including those related to invoicing) are managed, tracked, and resolved in a timely manner, with clear communication throughout. Proactively identify customer needs and opportunities to enhance service and strengthen the relationship. Service Quality, Performance & Profitability Hold accountability for the quality of solutions and services provided to the customer. Maintain awareness of overall service management profitability for assigned customers and support actions that protect or improve it. Monitor service performance, SLAs, and KPIs, and initiate corrective actions where needed. Prepare and conduct periodic customer service reviews (monthly/quarterly), including service performance, incidents, improvements, and upcoming changes. Continuous Improvement & Service Improvement Plans Create, manage, and track Service Improvement Plans (SIPs), triggered by:Quality Connect surveys (covering all functional areas) Customer complaints (including billing-related issues) Proactive actions identified by the CSM (recurring issues, trends, or risks) Ensure follow-up and closure of improvement actions with internal teams and customers. Provide capacity analysis, forecasts, and recommendations to anticipate and prevent service issues. Incident, Problem & Change Management Interface Proactively inform customers and end-users in advance of any anticipated service interruptions, maintenance, or changes. Review internal Root Cause Analysis (RCA) reports applicable to assigned customers and produce customer-facing RCAs, ensuring clarity and agreed actions. Handle change requests, including:Coordination and tracking of change implementation Change communication and reporting Follow-up on change-related billing aspects Support incident and problem management as the customer interface, ensuring consistent and transparent communication during major incidents. Documentation, Tools & Data Integrity Provide customers with up-to-date technical and operational documentation, including the Customer Operations Guide. Ensure all technical and service documentation is properly stored, published, and regularly updated. Maintain data integrity of customer information across all relevant systems and tools. Collaboration & Business Support Work closely with the account team to identify and support opportunities to sell or upsell client products and services, based on operational insights and customer needs. Coordinate with all involved internal entities (operations, engineering, delivery, billing, etc.) to secure the technical performance and reliability of client solutions. Represent the voice of the customer within client Business and contribute to internal governance and improvement initiatives for your customer portfolio. Education & Experience Degree level or equivalent, preferably in Business or Science (e.g., Telecommunications, IT, or related field).7+ years of experience in customer support / service management roles, preferably in the telecommunication or ICT industry. ITIL Foundation certification is a must. Experience in Customer Service and Project Management. Experience in leading or coordinating virtual teams. Technical Skills Good technical knowledge of Networks, IT Services, Mobility, Voice and/or integration solutions and technologies. Familiarity with ITIL processes (Incident, Problem, Change, Service Level Management). Ability to understand technical and performance data and translate it into clear, customer-friendly communication. Soft Skills Excellent communication, negotiation, presentation, and organization skills. Fully empowered and confident to coordinate all entities involved in the technical performance of our solutions. Able to work independently with initiative, ownership, and proactivity. Able to work well under pressure and handle escalations calmly, professionally, and competently. Strong customer orientation and a continuous improvement mindset. Fluent in spoken and written English; additional languages are an asset.

Job Purpose:<br><br>Direct the workshop area (allocate workload, tools, floor space and materials) in order to obtain the maximum<br><br>efficiency, productivity and facilitate completion of scheduled repairs and services. Maintain satisfactory service<br><br>repair work through implementation of brand's quality standards.<br><br>Duties & Responsibilities: <br><br>Set objectives and provide clear guidelines to the team for carrying out daily service in workshop areas, as well as drivingcontinuous improvements to the functions. Monitor approved departmental policies, processes, procedures, and instructions to be implemented by subordinates so thatwork is carried out in a controlled manner. Manage the Workshop area's resources (personnel, workstations, etc.), coordinate planning tasks, analyzing reportig deviations in work performance, delivery times, and billing in order to guarantee the scope, prices, and terms agreed to with the customer in the Job Order. Cascade the monthly commercially and operationally targets among the workshop staff and implement deductions of damages and losses done by workshop staff from workshop turnover rate. Determines the required machines, supplies and tools to be purchased that ensure smooth delivery of provided services in workshop area as per approved budget. Review and assign daily workshop tasks to team leaders and follow up on tasks accomplishments in an efficient manner according to the Service core processed standards. Manage interventions that may require both vehicle body work and electromechanical work in collaboration with the Body and Paint Workshop Manager. Oversee the operational management of warranty cases with warranty coordinator so as to ensure that the case is well handled and communicate technical support in case of a warranty or a problem that is difficult to solve Ensure the vehicle is diagnosed and repaired efficiently and in a professional manner according to the Service core processed standards. Provide necessary information regarding customers' vehicles answer customer inquiries in alignment with related departments. Coordinate with the reception area for handling customer complaints if needed, through ensuring that the customer's problems have been solved and that customer inconvenience complaints are dealt fairly and quickly. Review the performance of Functional Control Test with the final control on the customer's vehicle in order to verify that that all the requested work by the customer has been done correctly. Accountable for safety of customers' vehicles, workstation tools and equipment. Control the consumption of materials used in inspection and maintenance interventions. Ensure that all tools and equipment used in the workshop are correctly identified, stored and accessible for the personnel, in correct maintenance and use conditions, and that their calibration certificates are available, where applicable. Ensure quality controls and suitable testing methods and resources, following to the Service core processed instructions. Recruit, coach, and appraise team to ensure they are operating to full potential and ensure that team members are in line with organizational requirements. Maintain a high level of motivation and morale in the team, as well as ensure staff development, in order to achieve a high level of employee satisfaction, and thus high performance and productivity. Ensure conservation, order and cleanliness of their workplace and of the installations and equipment of the electromechanical workshop. Ensure that work in workshop area is in compliance with the current Health & Safety and Environment regulations. <br><br>Requirements<br><br>Bachelor degree of Mechanical Engineering, or any equivalent degree. Valid driver's license holder. 6-8 experience in-service operation in a reputable dealership of which 2 years should be in a Managerial capacity. Proven experience in conducting tests and inspections of products, services, or processes to evaluate quality or performance

Daikin Middle East & Africa is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.<br>About The Role<br>This role is suited for an experienced Supply Chain & Logistics Manager who will lead the logistics, planning, and supply chain operations in Egypt. This role is critical in ensuring customer satisfaction, optimizing costs, improving operational performance, and building a high-performing team.<br>How you will make an impact<br>Supply Chain & Logistics Leadership Lead end-to-end logistics, planning, inventory, and distribution operations. Ensure high service levels through on-time delivery and effective stock management. Drive supply chain performance while optimizing logistics and operational costs. Manage relationships with logistics service providers, shipping partners, and key stakeholders. Collaborate closely with Sales and regional teams to support business objectives and achieve KPIs. Operational Excellence Optimize end-to-end supply chain processes and eliminate operational bottlenecks. Implement and standardize SOPs, KPIs, and reporting frameworks. Ensure compliance with local regulations, customs requirements, Nafeza, and shipping documentation standards. Utilize SAP and other systems to improve operational efficiency and visibility. People Leadership Lead, coach, and develop the Logistics and Planning team. Foster a culture of accountability, continuous improvement, and customer focus. Build organizational capability and succession plans to support future growth. Strategic Planning Develop demand and purchasing forecasts to ensure inventory availability. Manage budgeting, inventory planning, and logistics cost optimization. Identify opportunities to improve service, efficiency, and profitability as the business grows.<br>What you need to succeed Experience10+ years of experience in Supply Chain and Logistics within the Egyptian market. Proven leadership experience managing teams and driving operational performance. Strong understanding of customs clearance, Nafeza, shipping operations, warehousing, and regulatory compliance. Experience with SAP and supply chain management systems. Exposure to multinational and fast-paced business environments. Education Bachelor's Degree in Commerce, Business Administration, Supply Chain Management, Logistics, or a related field. Skills & Competencies Strong leadership and stakeholder management skills. Excellent analytical, planning, and problem-solving capabilities. Advanced Excel and Microsoft Office proficiency. Strong communication and negotiation skills in English. Commercial mindset with the ability to translate business needs into operational results. High integrity, resilience, and a results-driven approach.<br>Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.

About the Role:-Bright Brains Information Technology helps businesses and government organizations across the Middle East move forward with digital transformation.<br>We work closely with our customers to improve their operations, simplify workflows, and deliver better experiences for employees and customers . Our solutions cover IT Service Management, CRM, cybersecurity, workflow automation, governance and digital workplace improvement.<br>About The Role:We are looking for an experienced Enterprise IT Solutions Account Manager to grow our business in Egypt. This role is for someone who enjoys opening doors, building relationships and winning new customers. You will be responsible for developing your own pipeline and managing opportunities from the first conversation through to contract signing. You will meet with senior business and technology leaders, understand their challenges and work with our technical and pre-sales teams to propose the right solution. Sales cycles typically take 3-6 months, with deal values of approximately $100,000 to $150,000.<br>What we are Looking For:-• Excellent communication and presentation skills.• Strong English communication is a MUST.• 5 -7 years of B2B enterprise technology sales experience• Experience selling Saa S, CRM, ITSM or digital transformation solutions• Strong record of finding and winning new enterprise customers• Build long-term relationships with C-level executives, IT leaders, business stakeholders, and procurement teams.• Strong understanding of consultative and solution-based selling.• Experience managing complex sales cycles from qualification to closing• Experience working with C-level executives, IT leaders and procurement teams• Strong consultative selling, presentation and negotiation skills• Confident using CRM systems to manage pipeline and forecasts• Self-motivated, resilient and comfortable working independently• Consistent record of achieving or exceeding sales targets.<br>What We Offer Competitive base salary, benchmarked to market rates for enterprise sales talent in Cairo. A structured commission and incentive plan tied to individual attainment, including accelerators for over-achievement. Career growth within a fast-growing technology company. Opportunity to work with leading global technology vendors. Collaborative and professional working environment. Competitive base salary, benchmarked to market rates for enterprise sales talent in Cairo. A structured commission and incentive plan tied to individual attainment, including accelerators for over-achievement. Career growth within a fast-growing technology company. Opportunity to work with leading global technology vendors. Collaborative and professional working environment.

Company Description Victory Egypt For Project Management combines decades of industry experience with advanced production facilities to deliver premium dairy products. The company produces fine cheeses, fresh milk, and butterfat using natural Egyptian milk sourced from carefully selected local farms. Its operations are driven by precision, innovation, and a strong commitment to quality at every stage of the production process. Victory Egypt ensures that its products meet rigorous international standards while maintaining a proud “made in Egypt” identity, offering team members the opportunity to contribute to a growing, quality-focused organization.<br>Role Description The Research and Development Product Manager is a full-time, on-site role based in Egypt. This role is responsible for leading the development of new dairy products and improving existing offerings, from concept through to commercialization. Day-to-day tasks include conducting market and consumer research, defining product requirements, coordinating pilot trials, and collaborating with production, quality, and procurement teams to ensure successful implementation. The person in this role will manage project timelines, monitor product performance, and integrate feedback from stakeholders to refine formulations and processes. The position also involves ensuring that all new products comply with relevant regulations, quality standards, and company policies, while supporting continuous innovation and efficiency.<br>Qualifications<br> Product development and innovation skills, including experience in managing end-to-end product lifecycles in food or dairy industries. Strong research and analytical capabilities, with the ability to interpret market data, consumer insights, and technical reports to guide product decisions. Project management skills, including planning, prioritizing, and coordinating cross-functional teams to meet deadlines and deliverables. Quality and regulatory awareness, with knowledge of food safety standards, compliance requirements, and best practices in manufacturing environments. Effective communication and collaboration skills, with the ability to work closely with technical, operational, and commercial stakeholders. Bachelor’s degree in Food Science, Dairy Technology, Chemical Engineering, or a related field; an advanced degree is an advantage. Previous experience in R&D, product management, or process improvement within the food, beverage, or dairy sector is highly beneficial. Strong problem-solving mindset, attention to detail, and readiness to work on-site in production facilities in Egypt.

Purpose of the Job:<br>Responsible for overseeing the credit granting process for a company. Evaluate requests for credit using credit scores, projected profits and losses, and risk factors. Job Responsibilities:<br>Responsible for billing and collection cycles and owner of the Account Receivable module. Working closely with the treasury department to reflect on daily basis the customers payments on the AR module and for each customer account. Owner of the weekly credit committee and responsible for producing the associated weekly reports and minutes of meetings. Managing the billing and collection group and synchronizing the efforts with the business and operations to optimize the billing and collection cycles. Work closely with legal to document potential disputes cases. Build and maintain strong relations with customers and mainly for the Power production verticals. Ensure all invoices are uploaded into the Tax portal timely and correctly. Create and evaluate the new customers credit position. Keep enhancing the automation of the billing and collection cycles. Maintain a process to reduce the DSO and LP with all parties. Maintain a process to ensure the accuracy of the IC transaction between legal entities. Ensure compliance with local regulations and international accounting standards (IFRS) in credit management. Oversee collections strategy for delinquent accounts, including escalation procedures. Prepare management dashboards and KPIs (e.g., DSO, bad debt ratio, collection efficiency). Drive digital transformation initiatives in credit management (automation, analytics tools).<br><br>Educational background, Skills and Experience required: Bachelor degree in Finance or relevant field8-10 years of experience in similar field Proven experience of working as a Credit Manager, Credit Officer, Credit Union or a similar role. Solid understanding of lending procedures. Excellent understanding of work control and leadership policies. Experience with ERP systems. Advanced data analysis and visualization skills (Excel, Power BI, Tableau). Ability to negotiate credit terms with customers and suppliers. Knowledge of tax compliance and e-invoicing regulations. Excellent communication skills for negotiation and reconciliation. Ability to create and process financial spreadsheets. Ability to meet deadlines in a timely manner. Great interpersonal skills. Strong organizational skills. Ability to manage and handle multiple tasks. Outstanding problem-solving skills. Exceptional attention to detail. Good time management abilities. Strong decision-making skills.

About the Company:We are building a trusted secondary marketplace platform that connects buyers and sellers through a seamless, secure, and transparent experience. <br>Position Overview:We are seeking an experienced and entrepreneurial Product Manager to lead the development and growth of our marketplace platform. The ideal candidate will own the product strategy, roadmap, and execution while working closely with developers, design, marketing, and operations.<br>This role requires a strong understanding of marketplace dynamics, user behavior, trust and safety mechanisms, digital product development, and growth strategies.<br>Key Responsibilities:Product Strategy & Vision Define and execute the product vision aligned with business objectives. Develop and maintain the product roadmap based on customer needs, market opportunities, and business priorities. Identify growth opportunities and innovative features to enhance platform engagement and monetization. Analyze competitor platforms and emerging marketplace trends. Product Development Translate business requirements into detailed product specifications and user stories. Collaborate with UX/UI designers to create intuitive user experiences. Work closely with engineering teams throughout the development lifecycle. Prioritize features, enhancements, and bug fixes based on impact and effort. Marketplace Growth Improve buyer and seller acquisition, engagement, and retention. Optimize listing creation, search experience, user onboarding, and transaction journeys. Develop features that increase marketplace liquidity and transaction success rates. Monitor conversion funnels and identify optimization opportunities. Trust & Safety Design and improve user verification processes. Develop reputation and rating systems. Enhance fraud prevention mechanisms and moderation workflows. Implement features that build trust between buyers and sellers. Data & Analytics Define and track key product KPIs. Analyze user behavior using analytics tools. Conduct A/B testing and experimentation. Generate actionable insights to improve platform performance. Stakeholder Management Collaborate with Marketing, Customer Support, Operations, Sales, and Technology teams. Present product updates and recommendations to leadership. Gather feedback from customers and internal stakeholders.<br>Qualifications:Education Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or related field. Experience4+ years of Product Management experience. Experience managing digital platforms, marketplaces, e-commerce, or classified platforms. Proven experience launching and scaling customer-facing products. Experience working in Agile environments. Technical Knowledge Product lifecycle management. User experience and customer journey mapping. Product analytics and experimentation. API integrations and platform ecosystems. Mobile and web product development. Preferred Experience Marketplace platforms. Classified advertising platforms. Trust & Safety products. Fin Tech or payment integrations. Subscription and advertising monetization models.

Job Purpose:<br><br>The PR, Communications & Government Affairs Assistant Manager plays a pivotal role in protecting and enhancing the company’s corporate reputation within the pharmaceutical industry. This position is responsible for executing strategic internal and external communications, managing media relations, and supporting corporate affairs and government relations. The role ensures alignment with strict healthcare compliance guidelines while fostering strong, transparent relationships with government entities, regulatory bodies, and public stakeholders<br>. Key Responsibilities1. Government Affairs & Regulatory Support Liaison Operations: Assist in building and maintaining strong relationships with key government bodies, including the Egyptian Drug Authority (EDA), Ministry of Health, and other relevant public sector entities. Policy Monitoring: Monitor, analyze, and report on shifting healthcare policies, pharmaceutical regulations, and legislative changes that impact market access or business operations. Strategic Documentation: Prepare briefings, position papers, and corporate presentations for senior leadership ahead of high-level government stakeholder meetings. Compliance Alignment: Ensure all public affairs initiatives strictly adhere to local labor laws, industry regulations, and international pharmaceutical compliance standards.2. Public Relations & Media Management. Media Relations: Act as a key point of contact for industry press, managing incoming media inquiries and drafting corporate statements, press releases, and executive speaking notes. Crisis Communications: Support the management team in developing and deploying crisis communication protocols to safeguard company reputation regarding product safety, regulatory updates, or corporate restructuring. Event Representation: Coordinate corporate participation, press coverage, and logistical PR support for local and international pharmaceutical exhibitions, trade fairs, and scientific conferences. Lead proactive media relations activities, including press outreach, media engagement, and PR campaigns Build and maintain strong relationships with key media outlets, PR agencies, governmental authorities, and other external stakeholders. Support the communication and promotion of key branded and unbranded product launches.<br><br>Job Requirements & Qualifications:Education:Bachelor’s degree in Mass Communications, Public Relations, Political Science, Business Administration, or a related field. An MBA or a postgraduate diploma in Corporate Governance or Public Policy is a plus. <br>Experience:<br>Minimum of 3 to 5 years of progressive experience in Public Relations, Corporate Communications, or Government Relations. Strong preference for candidates with direct experience within the pharmaceutical industry or healthcare sector, demonstrating a solid understanding of medical regulations and compliance.

???? Location: Nasr City, Cairo???? Employment Type: Full-Time Sky Team Aviation Academy is seeking a highly driven Commercial & Growth Manager to lead revenue growth, admissions performance, sales operations, and marketing alignment across the organization. The ideal candidate will combine strong commercial leadership with a deep understanding of lead generation, customer acquisition, CRM management, and performance-driven growth strategies. Key Responsibilities Commercial Leadership Lead and manage the Admissions and Sales Team to achieve monthly and annual enrollment targets. Develop and implement commercial strategies to increase student acquisition and revenue growth. Monitor sales pipelines, conversion rates, and admissions performance. Establish KPIs, performance dashboards, and accountability systems for the commercial team. Coach, train, and develop admissions advisors and sales executives. Growth & Marketing Alignment Work closely with the Marketing Team to improve lead quality and conversion rates. Analyze customer acquisition funnels and optimize the student journey. Support the development of lead generation campaigns across digital channels. Monitor marketing performance metrics including CPL, CAC, ROAS, and conversion rates. Participate in campaign planning, market expansion, and growth initiatives. Business Development Develop partnerships with schools, universities, organizations, and corporate clients. Identify new business opportunities and market segments. Support strategic growth initiatives and expansion projects. Reporting & Analytics Maintain CRM accuracy and reporting. Generate weekly and monthly commercial performance reports. Analyze sales, admissions, and marketing data to support decision-making. Forecast revenue and enrollment trends. Requirements Bachelor's degree in Business Administration, Marketing, Sales, or a related field. Minimum 5 years of experience in Commercial Management, Sales Management, Business Development, Growth, or Revenue Operations. Proven experience leading Sales and Admissions teams. Strong understanding of CRM systems and sales pipeline management. Strong understanding of Digital Marketing, Lead Generation, and Customer Acquisition. Experience in Education, Training, EdTech, Aviation, Services, Saa S, or High-Ticket Sales is highly preferred. Excellent leadership, communication, negotiation, and analytical skills. Advanced proficiency in Microsoft Excel and reporting tools. Fluent English is preferred. Preferred Qualifications Experience managing both Sales and Marketing functions. Experience with Hub Spot, Zoho CRM, Odoo CRM, Salesforce, or similar platforms. Background in education, aviation training, professional training, or high-value service industries. Age preferred: Up to 40 years old. Residence preferred: Nasr City, Heliopolis, New Cairo, Sheraton, El Nozha, or nearby areas.

Company Description FATA FEET CANDY STORES is a specialized retail brand operating candy stores across the UAE & Cairo , offering a wide range of confectionery products to diverse customer segments. The company focuses on delivering an engaging in-store experience with high-quality sweets, chocolates, and novelty treats. With a growing footprint and dynamic retail environment, FATA FEET CANDY STORES emphasizes product variety, visual merchandising, and customer satisfaction. Team members join a collaborative, fast-paced setting where creativity, efficiency, and commercial thinking are valued. The organization offers opportunities to shape product assortments and influence purchasing strategies across its network of stores. Role Description This is a full-time, on-site role based in Cairo, Egypt for a Category Manager – Purchasing Head – Confectionery. The role involves leading the confectionery category strategy, defining assortment, pricing, and promotion plans to maximize sales, margins, and inventory turns across all stores. The professional in this position will manage end-to-end purchasing activities, including demand forecasting, supplier selection, negotiations, order planning, and replenishment. Daily tasks include analyzing sales and market data, identifying trends, optimizing product mix, and coordinating with operations, merchandising, and finance teams to ensure effective execution in-store. The role also oversees supplier performance, manages contracts and service levels, monitors stock and aging, and ensures that purchasing processes comply with company policies and quality standards. Qualifications Strong category ownership, including Category Management expertise and experience in defining assortment, pricing, and promotion strategies. Demonstrated capability in Purchasing Processes and Purchase Management, covering forecasting, ordering, stock optimization, and cost control. Proven skills in Contract Negotiation and Supplier Management, with the ability to build long-term partnerships and improve commercial terms. Solid analytical and data-driven decision-making skills, including proficiency with Excel or similar tools for sales, margin, and inventory analysis. Experience in retail, FMCG, or confectionery is highly desirable, with understanding of consumer trends and in-store merchandising. Strong communication, stakeholder management, and leadership abilities to guide cross-functional teams and influence decisions. Ability to work on-site in Cairo, Egypt, manage multiple priorities, and operate in a fast-paced, growth-oriented retail environment. Bachelor’s degree in Business, Supply Chain, Marketing, or a related field; advanced certifications in procurement or category management are a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Cost Accounting Manager</strong><br>The Cost Accounting Manager at BTECH is responsible for leading cost accounting activities and providing financial insights that support business performance and strategic decision-making. This role oversees budgeting, variance analysis, cost control, inventory management, working capital optimization, and financial reporting while partnering with cross-functional teams to enhance profitability and operational efficiency.<br><strong>Responsibilities</strong><br><ul><li>Lead and manage all cost accounting activities to ensure accurate cost measurement and reporting.</li><li>Participate in the preparation of annual budgets, forecasts, and financial plans.</li><li>Monitor actual performance against budgets and provide detailed variance analysis with actionable recommendations.</li><li>Oversee inventory costing processes and ensure accurate valuation of inventory and cost of goods sold.</li><li>Develop and maintain cost control systems to improve operational efficiency and profitability.</li><li>Prepare and present financial reports, dashboards, and management presentations with clear business insights.</li><li>Partner with Sales, Procurement, Supply Chain, and Operations teams to support pricing strategies and margin improvement initiatives.</li><li>Monitor and optimize working capital performance across inventory, receivables, and payables.</li><li>Improve inventory turnover and stock management practices.</li><li>Support initiatives to reduce Days Sales Outstanding (DSO) and improve receivables collection.</li><li>Manage supplier payment terms and optimize Days Payable Outstanding (DPO).</li><li>Monitor and improve the cash conversion cycle to enhance cash flow performance.</li><li>Ensure compliance with accounting standards, internal controls, and company policies.</li><li>Drive process improvements, automation initiatives, and best practices within the finance function.</li></ul><strong>Qualifications &amp; Skills</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>Strong experience in Cost Accounting, Financial Analysis, and Budgeting.</li><li>Proven expertise in variance analysis and financial performance management.</li><li>Strong understanding of inventory management, working capital, receivables, payables, and cash flow optimization.</li><li>Advanced proficiency in Microsoft Excel and ERP systems.</li><li>Excellent reporting, presentation, and stakeholder management skills.</li><li>Strong analytical, problem-solving, and financial modeling capabilities.</li><li>Ability to work cross-functionally and influence business decisions through financial insights.</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>Minimum 5 years of experience in cost accounting, preferably in manufacturing or production settings.</li><li>Strong knowledge of cost accounting principles and practices.</li><li>Experience with ERP systems such as SAP, Oracle, or equivalent.</li><li>Proficiency in Microsoft Excel and familiarity with reporting tools (e.g., Power BI).</li><li>Analytical mindset with excellent problem-solving skills.</li><li>Effective communication and leadership capabilities.</li><li>Professional certification (CMA, CPA) is preferred.</li></ul><br><strong>Benefits</strong><br><strong>Discover the benefits of joining B.TECH: More than just a job</strong><br><ul><li>Comprehensive health.</li></ul><ul><li>Professional development and training opportunities for advancement and career growth.</li><li> Employee discounts</li><li> High performance and rewarding culture.</li></ul><br> </div>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Health & Safety Manager plays a pivotal role in establishing and maintaining a corporate health, safety, and environmental management system across all projects within the organization, ensuring compliance with OSHA standards and international best practices. The manager is responsible for fostering a proactive safety culture aimed at achieving zero-harm objectives and improving overall workforce wellbeing. The role requires overseeing consistent implementation of safety governance and emergency preparedness while driving continuous improvement and benchmarking against industry leaders. It involves managing health and safety across all project phases, providing executive management with visibility on safety performance, and ensuring seamless transition to facility management teams. Success in this role is defined by improved safety performance, effective stakeholder alignment, and maintaining high standards of risk management.</p> <h4>What you will do</h4> <p><strong>General</strong></p> <ul> <li>Establish and maintain Corporate Health, Safety, and Environmental (HSSE) Management System across all projects, ensuring full compliance with OSHA standards, local regulations, and international best practices.</li> <li>Create and sustain a proactive safety culture that drives zero-harm objectives, minimizes incidents, enhances workforce wellbeing, and promotes visible safety leadership across all project stakeholders.</li> <li>Ensure consistent implementation of safety governance, contractor safety management, audit programs, risk control measures, and emergency preparedness plans across the entire project portfolio.</li> <li>Achieve best-in-class contractor and PMC safety performance through effective oversight, performance monitoring, compliance management, and continuous improvement initiatives.</li> <li>Ensure seamless safety management throughout project lifecycles, including construction, commissioning, handover, operational readiness, and transition to Facility Management teams.</li> <li>Drive continuous improvement and safety excellence by benchmarking against leading real estate developers such as Emaar, SODIC, Palm Hills, and other industry leaders.</li> <li>Manage incident investigations, root cause analysis, and corrective action implementation in a timely and effective manner.</li> <li>Provide executive management with clear visibility of portfolio safety performance, key risks, trends, audit findings, incident statistics, and corrective action status to support informed decision-making.</li> <li>Identify and mitigate critical risks associated with high-risk activities such as lifting operations, excavation works, confined space entry, demolition works, electrical activities, hot works, and working at heights.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Safety leadership and safety culture development</li> <li>Multi-project HSE governance</li> <li>Contractor and PMC management excellence</li> <li>Risk management and hazard identification</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Minimum 15 years of progressive experience in Health, Safety, Security, and Environmental (HSSE) Management within large-scale real estate developments, construction, infrastructure, or mixed-use projects.</li> <li>Bachelor's degree in engineering, Occupational Health & Safety, Environmental Engineering, Construction Management, or related discipline.</li> <li>Professional certifications such as NEBOSH Diploma, OSHA Certification, IOSH, and ISO 45001 Lead Auditor/Lead Implementer are highly preferred.</li> <li>Extensive hands-on experience implementing and enforcing OSHA standards and international HSE management systems.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

About the Role We are seeking an experienced Product Manager – Everyday Banking to lead the strategy, development, and optimization of everyday banking products within our digital banking platform. The ideal candidate will have extensive experience managing consumer banking products, including payments, transfers, account services, and digital banking features. You will work closely with engineering, design, and business teams to deliver innovative digital banking experiences that enhance customer engagement and satisfaction. This role requires strong product leadership, strategic thinking, and the ability to deliver scalable banking solutions aligned with market needs and regulatory requirements. Key Responsibilities Product Strategy Define and execute the product vision and roadmap for everyday banking products. Identify opportunities to improve customer experience and expand digital banking capabilities. Product Development Manage the end-to-end product lifecycle from concept to launch. Translate business requirements into detailed product specifications and user stories. Customer Experience Design and optimize customer journeys across mobile and digital banking platforms. Analyze customer feedback, usage metrics, and market trends to improve product performance. Cross-Functional Collaboration Work closely with engineering, design, and operations teams to deliver high-quality products. Collaborate with compliance, risk, and business teams to ensure alignment with banking regulations. Performance & Growth Monitor product KPIs and performance metrics. Drive continuous improvement and innovation across digital banking services. Required Qualifications Experience Minimum 10+ years of experience in product management Proven experience managing banking or financial services products Product Expertise Strong understanding of everyday banking services, including:Accounts and deposits Payments and transfers Digital banking channels Customer onboarding Product Management Skills Experience defining product roadmaps and strategy Strong experience managing the product development lifecycle Professional Skills Strong analytical and problem-solving abilities Excellent stakeholder management and communication skills Ability to lead cross-functional teams Preferred Qualifications Experience working in digital banking or fintech environments Experience launching mobile banking or digital financial products Familiarity with core banking systems and integrations Experience working in Agile product environments

Company Description Brandzo Franchise Partners is a retail destination development and franchise platform headquartered in Benghazi, Libya, with a strategic branch in Dubai, UAE. The company connects global brands and investors with franchise and market entry opportunities across Libya and North Africa. With a growing portfolio of more than 30 international and regional brands, Brandzo manages over 700,000 square feet of retail and commercial space. Brandzo develops and operates landmark destinations such as Carrefour District Mall, Playtime Entertainment Mall, and Benghazi Business District. The company focuses on delivering world-class retail experiences and driving sustainable commercial growth in emerging markets.<br>Role Description We are looking for an experienced Sales Manager to lead and develop the Group’s sales operations, with a particular focus on international agencies and franchise brands. The role will be responsible for driving business growth, expanding the customer and partner network, and identifying new commercial opportunities across the Libyan and international markets.<br>Key responsibilities include:Develop and execute sales strategies for international agencies and franchise brands in line with the Group’s business objectives. Lead, manage, and motivate the sales team to achieve sales targets and drive consistent performance. Identify new market opportunities and develop strategies to expand the Group’s customer and partner base. Build and maintain strong relationships with clients, international agencies, franchise brands, partners, and distributors. Develop new business opportunities and contribute to the expansion of the Group’s commercial partnerships. Monitor market trends and identify opportunities for business growth in the Libyan and international markets. Analyze sales data, performance indicators, and market insights to support decision-making and improve sales performance. Prepare and present regular sales and performance reports to management. Ensure effective coordination between the sales team and other relevant departments to support business objectives.<br>Qualifications7–10 years of experience in sales, including experience in sales management and team leadership. Proven experience working with international agencies and franchise brands. Strong leadership, negotiation, communication, and relationship-building skills. Fluency in Arabic and English. Good knowledge of the Libyan and international markets. Ability to work in a dynamic, target-driven business environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced Credit Risk Assistant Manager to join our Corporate Credit Risk team in Egypt. The successful candidate will play a key role in evaluating and monitoring corporate credit exposures, reviewing credit proposals, supporting portfolio risk management, and ensuring compliance with internal policies and regulatory requirements. The role requires strong analytical capabilities, sound credit judgment, and a proactive approach to managing risk while supporting business growth objectives.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Review and assess corporate credit proposals for new facilities, amendments, and renewals, providing independent risk recommendations.</li><li>Assist in managing and monitoring the corporate banking portfolio, including exposure quality, past-due accounts, and expired credit facilities.</li><li>Support the implementation and enhancement of corporate credit risk policies, procedures, and frameworks in line with the bank's strategy and regulatory requirements.</li><li>Conduct comprehensive financial analysis of corporate clients and ensure accurate risk ratings are assigned.</li><li>Monitor market trends, economic developments, and regulatory changes that may impact credit risk decisions and portfolio performance.</li><li>Identify potential problem accounts and recommend corrective actions to minimize losses and maximize recoveries.</li><li>Participate in credit risk reviews and provide balanced risk-reward assessments that support sustainable business growth.</li><li>Prepare independent credit risk summaries and risk opinions for management and approval committees.</li><li>Maintain accurate corporate credit risk databases and support the preparation of risk reports and portfolio analytics.</li><li>Build effective working relationships with business units, credit teams, and other stakeholders to ensure efficient credit decision-making and risk management.</li></ul><p><strong>Experience &amp; Qualifications</strong></p><br><ul><li>Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.</li><li>Professional credit certification or completion of a recognized Credit Risk course is mandatory.</li><li>Minimum <strong>8 years of banking experience</strong>, including at least <strong>5 years in Credit Risk Management</strong> or a related risk function.</li><li>Strong knowledge of corporate banking, SME lending, loan documentation, banking operations, accounting principles, and credit analysis.</li><li>Thorough understanding of Egyptian banking regulations, Central Bank requirements, and corporate lending practices.</li><li>Excellent analytical, communication, presentation, stakeholder management, and problem-solving skills, with strong proficiency in English and financial analysis tools.</li></ul><br><br> </div>

Job Description: Sales & Commercial Manager (Industrial Manufacturing) Reports To: General Manager / Commercial Director / CEODepartment: Sales & Commercial Job Summary The Sales & Commercial Manager is responsible for developing and executing the company's commercial strategy to achieve revenue growth, profitability, and market expansion. The role leads all sales and commercial activities, develops strategic customer relationships, negotiates and closes high-value contracts, and identifies new business opportunities across industrial markets. The successful candidate has a proven track record of closing complex B2B deals, managing key accounts, and driving sustainable business growth within an industrial manufacturing environment. Key Responsibilities Sales Leadership Develop and implement annual sales and commercial strategies aligned with company objectives. Achieve revenue, gross margin, and profitability targets. Lead, coach, and develop the sales team to maximize performance. Establish sales forecasts, budgets, and performance metrics. Monitor market trends and competitor activities to identify growth opportunities. Business Development Identify and pursue new business opportunities across local and regional markets. Develop relationships with OEMs, contractors, distributors, EPC companies, industrial clients, and government organizations. Expand the customer portfolio through proactive prospecting and networking. Generate new sales channels and strategic partnerships. Deal Closing & Negotiation Lead negotiations for high-value commercial contracts. Prepare commercial proposals, pricing strategies, and tender submissions. Close complex, multi-stakeholder sales opportunities while protecting company profitability. Negotiate long-term supply agreements, framework contracts, and strategic partnerships. Resolve commercial issues to ensure successful contract execution. Key Account Management Build and maintain long-term relationships with major customers. Develop account growth plans for strategic clients. Ensure high customer satisfaction and retention. Conduct regular business reviews with key accounts. Commercial Management Develop pricing strategies that balance competitiveness and profitability. Review quotations, commercial terms, and contract conditions. Collaborate with Finance to manage payment terms and credit exposure. Ensure compliance with company commercial policies. Cross-Functional Coordination Work closely with Operations, Production, Supply Chain, and Engineering to ensure customer requirements are met. Coordinate product launches and customer-specific projects. Support demand planning and production forecasting. Market Intelligence Monitor customer needs, industry trends, and competitive developments. Recommend new products, services, and market opportunities. Participate in industry exhibitions, conferences, and networking events. Reporting Provide regular reports on:Sales performance Pipeline and forecast accuracy Order intake Gross margin Market opportunities Customer acquisition Key account performance Win/loss analysis Tender activity Strategic initiatives Key Performance Indicators (KPIs) Revenue growth Gross profit margin New customer acquisition Value of deals closed Sales conversion rate Order intake Customer retention rate Forecast accuracy Average deal size Sales pipeline value Market share growth Customer satisfaction Qualifications Bachelor's degree in Business Administration, Marketing, Engineering, or a related field. MBA or equivalent postgraduate qualification is preferred. Experience8–12 years of progressive sales and commercial experience in industrial manufacturing. Minimum 5 years in a commercial leadership role. Demonstrated success in closing high-value B2B contracts. Experience with contract negotiation, tenders, and strategic account management. Familiarity with ERP and CRM systems (e.g., SAP, Microsoft Dynamics, Salesforce). Technical Skills B2B industrial sales Commercial negotiations Tender and bid management Pricing strategy Contract management Financial analysis and margin management Sales forecasting CRM management Market analysis Presentation and proposal development Leadership Competencies Strong negotiation and influencing skills Proven ability to close complex deals Strategic and commercial thinking Customer-focused approach Excellent communication and presentation skills Results-driven with a strong sense of accountability Leadership and team development Analytical problem-solving Decision-making under pressure Relationship-building across all organizational levels Experience in one or more of the following sectors is highly desirable:Wire & Cable Manufacturing Electrical Products Industrial Manufacturing Building Materials Steel & Metals Energy Infrastructure Construction Oil & Gas Industrial Equipment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b><p>The Regional Key Account Manager (SPOT Manager) plays a critical role in driving sustainable business growth, strategic customer development, and commercial excellence across the <b>animal health market</b> within the MENA region.</p><br><p>Acting as the primary commercial leader for assigned markets, this role translates the client’s regional strategy into actionable business plans, accelerates sales performance, and ensures consistent brand execution while maximizing customer value and profitability.</p><br><p>Operating within the International Division, the Regional KAM (SPOT Manager) serves as the key interface between the client, distributors/importers, and local market stakeholders across Egypt, KSA, Iraq, Jordan, Kuwait, Lebanon, Libya, and Yemen—ensuring alignment with business objectives, governance standards, and growth ambitions.</p><br><b>Key Responsibilities</b><b>1. Strategic Planning</b><ul><li>Develop and execute strategic plans for targeted markets to achieve and exceed sales targets</li><li>Own and drive Business and Marketing plans across the assigned region</li><li>Lead project creation across all phases (preparation, negotiation, and implementation)</li><li>Drive market growth, deployment, and strategy for Royal Canin across MENA markets</li><li>Provide insights into market context, risks, and opportunities</li><li>Recommend and develop locally relevant strategies</li></ul><b>2. Sales Performance &amp; Market Expansion</b><ul><li>Ensure accountability and delivery of annual sales targets</li><li>Manage existing country scope effectively</li><li>Identify and drive opportunities to expand the client’s brand footprint</li></ul><b>3. Sales Acceleration</b><ul><li>Develop and implement sales acceleration strategies</li><li>Leverage appropriate tools and solutions to enhance commercial performance</li><li>Train and upskill importers’ sales teams</li><li>Monitor, measure, and optimize results</li><li>Manage P&amp;L performance across markets</li><li>Coordinate business activities, priorities, and execution with importers</li></ul><b>4. Team Leadership</b><ul><li>Build, lead, and develop a high-performing team</li><li>Oversee recruitment, onboarding, and team structure</li><li>Define team purpose, priorities, and ways of working</li><li>Drive performance, engagement, and development discussions</li></ul><b>5. Commercial Excellence</b><ul><li>Execute structured selling processes and drive sell-through performance</li><li>Support importers in maintaining strong brand presence (scientific communication, merchandising, digital/online media guidelines)</li><li>Conduct market analysis and report insights to Hub Leadership</li><li>Coach, motivate, and manage key customers</li><li>Ensure accurate and timely reporting and administration</li></ul><b>6. Cross-Functional Collaboration</b><ul><li>Work closely with internal functions (Regulatory, Demand, Logistics, Corporate) to deliver annual plans</li><li>Partner with Customer Service, Demand Planning, and Operations for smooth product flow and order execution</li><li>Co-create ways of working (WoW) with importers and generate actionable insights</li><li>Collaborate with local sales teams to share best practices and market intelligence</li></ul><b>7. Governance &amp; Compliance</b><ul><li>Ensure compliant contracts between client and importers are signed on time</li><li>Maintain regular follow-ups in line with audit guidelines</li><li>Safeguard brand governance and alignment with global brand strategy</li></ul><b>Qualifications &amp; Experience</b><b>Education &amp; Professional Background</b><ul><li>Bachelor’s degree in Business Administration or related field</li><li>Fluent in English; Arabic is mandatory</li></ul><b>Skills &amp; Competencies</b><ul><li>Strong leadership and interpersonal skills with ability to influence across all levels</li><li>High energy, proactive, and results-oriented mindset</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and stakeholder management capabilities</li><li>Ability to make sound decisions with minimal supervision</li><li>Strong analytical skills with ability to identify issues and implement solutions</li><li>Self-driven, innovative, and able to operate efficiently in a fast-paced environment</li></ul><b>Experience</b><ul><li>Proven experience in Customer Management, Distributor Management, or Key Account Management</li><li>Experience building and leading teams is a plus</li><li>Strong proficiency in Microsoft Office (PowerPoint, Word, Excel)</li><li>FMCG or animal health industry background is preferred</li><li>Experience working in complex, fast-changing environments</li><li>Strong project management and business development mindset</li></ul><p>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</p><br><p>IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</p><br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose:</h4> <p>We are looking for a highly capable Business Solutions Associate Manager to lead technical support operations across Vodafone’s enterprise portfolio, ensuring best-in-class customer experience, service availability, and operational excellence.</p> <p>The role is accountable for managing support teams handling a diverse portfolio of solutions (Cloud, IoT, Enterprise Connectivity, Messaging, Security, 010 Hotline), driving customer satisfaction, service performance, and business growth through strong operational and customer engagement leadership.</p> <p>This role offers flexibility to operate across different functional domains within Business Solutions based on business needs.</p> <h4>Key responsibilities:</h4> <p><strong>Operations & service excellence:</strong><br> Lead and manage Business Solutions support teams to deliver consistent, high-quality customer experience across all channels.<br> Own service performance KPIs (response time, resolution time, service availability, customer satisfaction, MTTR) and ensure continuous improvement.<br> Drive incident, problem, and change management practices to reduce recurrence and improve service stability.</p> <p><strong>Customer relationship & experience management:</strong><br> Act as a key point of contact for strategic enterprise customers, ensuring strong engagement and long-term loyalty.<br> Lead customer service reviews, provide technical consultancy, and ensure proactive communication on incidents and performance.<br> Utilize data insights and feedback to enhance customer experience and retention strategies.</p> <p><strong>Commercial, stakeholders & growth enablement:</strong><br> Partner with Sales and Account Management teams to support upselling, cross-selling, and customer retention initiatives.<br> Leverage customer insights to influence product improvements and drive business value.<br> Ensure onboarding and service adoption plans maximize customer success and lifetime value.<br> Manage communication with internal stakeholders, senior management, and external partners.<br> Collaborate with vendors and third parties to ensure optimal service delivery and SLA adherence.</p> <p><strong>Team leadership & capability building:</strong><br> Lead, coach, and develop high-performing technical teams, including junior and senior engineers.<br> Drive a culture of innovation, ownership, and continuous improvement.<br> Define hiring, training, and capability-building frameworks aligned with business needs.</p> <p><strong>Operational governance:</strong><br> Own operational governance forums, service reviews, risk management activities, and continuous improvement initiatives to ensure sustainable service excellence.</p> <p><strong>Risk management:</strong><br> Identify operational risks and implement mitigation plans to minimize customer impact and service disruption.</p> <p><strong>Financial efficiency:</strong><br> Support cost optimization initiatives through efficient resource utilization, automation, and operational excellence programs.</p> <h4>Job requirements:</h4> <ul> <li>5+ years in technical / telecom / IT services environment.</li> <li>Proven experience in customer support, service operations, or managed services.</li> <li>Experience leading technical teams in a high-performance environment.</li> <li>ITIL Certified is a must, PMP is a plus.</li> </ul> <h4>Skills & core competencies:</h4> <ul> <li>Strong leadership and people management capabilities.</li> <li>Excellent communication, stakeholder management, and presentation skills.</li> <li>Analytical mindset with strong data-driven decision-making skills.</li> <li>Ability to manage complex operations and multiple priorities.</li> <li>Customer-focused, with a strong drive for service excellence.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>