Operation Manager Jobs in Egypt

<p>Operations Manager (Call Center) Department: Operations Location: Cairo, Egypt Employment Type: Full-time Work Mode: On-site About the Role We are seeking an experienced Operations Manager to lead the daily operations of a high-performing contact center. The successful candidate will oversee multiple customer service programs, ensure operational excellence, optimize workforce performance, and consistently deliver outstanding client and customer experiences. The ideal candidate has extensive experience managing large contact center operations, leading cross-functional teams, and driving performance through data-driven decision-making. You will be responsible for achieving operational KPIs, maintaining client satisfaction, and fostering a culture of continuous improvement.</p><p><b>Key Responsibilities</b></p><ul><li>Lead the day-to-day operations of multiple customer service and technical support programs.</li><li>Ensure all operational KPIs, SLAs, and client contractual obligations are consistently achieved.</li><li>Manage Team Leaders, Supervisors, Workforce Management, Quality Assurance, and Training teams.</li><li>Monitor operational performance through key metrics, including Service Level, Average Handling Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR), Occupancy, and Adherence.</li><li>Analyze operational data to identify performance gaps and implement improvement initiatives.</li><li>Develop workforce capacity plans in collaboration with Workforce Management teams to support business growth.</li><li>Partner with Recruitment and Training teams to ensure timely hiring, onboarding, and continuous development of customer service representatives.</li><li>Build and maintain strong relationships with clients by providing operational updates, performance reports, and business reviews.</li><li>Lead performance management initiatives, coaching leaders to improve employee engagement and productivity.</li><li>Manage operational budgets while optimizing resource utilization and controlling costs.</li><li>Ensure compliance with company policies, client requirements, and quality standards.</li><li>Identify operational risks and implement proactive mitigation strategies.</li><li>Drive continuous improvement projects to enhance efficiency, customer experience, and service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Qualifications</b><p>Bachelor's degree in Business Administration, Management, Communications, or a related field.</p><p>Minimum 7 years of experience in BPO or contact center operations.</p><p>At least 3 years in an Operations Manager or equivalent leadership role.</p><p>Proven experience managing multiple customer service accounts or large operational teams.</p><p>Strong understanding of contact center KPIs, workforce planning, quality management, and client operations.</p><p>Experience using contact center technologies, CRM platforms, Workforce Management systems, and reporting tools.</p><b>Requirements</b><p>Strong leadership and people management skills.</p><p>Excellent analytical and decision-making abilities.</p><p>Exceptional communication and stakeholder management skills.</p><p>Proven ability to manage large teams in a fast-paced environment.</p><p>Customer-centric mindset with a focus on operational excellence.</p><p>Advanced Microsoft Excel and reporting skills are preferred.</p><p>Professional proficiency in English; additional languages are an advantage.</p>

<p>&nbsp;</p><p><strong>Overview:</strong> As the Factory Manager for our confidential company, you will be a key leader responsible for overseeing and optimizing manufacturing operations. You will play a pivotal role in ensuring operational efficiency, product quality, and overall plant performance while maintaining the confidentiality of sensitive company information.</p><p><strong>Responsibilities:</strong></p><p><strong>Operational Leadership:</strong></p><ul><li><p>Lead day-to-day manufacturing operations, ensuring efficiency, safety, and adherence to quality standards.</p></li><li><p>Collaborate with department heads to streamline production processes and enhance overall factory performance.</p></li></ul><p><strong>Team Management:</strong></p><ul><li><p>Supervise and motivate a diverse team of production staff, fostering a culture of accountability and continuous improvement.</p></li><li><p>Provide guidance, training, and development opportunities to enhance team skills.</p></li></ul><p><strong>Production Planning and Scheduling:</strong></p><ul><li><p>Develop and implement production plans, ensuring optimal resource utilization.</p></li><li><p>Collaborate with the supply chain and logistics teams to manage inventory levels and meet production schedules.</p></li></ul><p><strong>Quality Control:</strong></p><ul><li><p>Implement and maintain quality control measures to ensure products meet or exceed customer expectations.</p></li><li><p>Collaborate with quality assurance teams to address and resolve any product or process issues.</p></li></ul><p><strong>Health and Safety Compliance:</strong></p><ul><li><p>Ensure a safe working environment by enforcing health and safety policies and procedures.</p></li><li><p>Conduct regular safety audits and implement corrective actions as needed.</p></li></ul><p><strong>Cost Management:</strong></p><ul><li><p>Work closely with the CFO to manage and optimize production costs.</p></li><li><p>Identify opportunities for cost reduction without compromising quality or safety.</p></li></ul><p><strong>Continuous Improvement:</strong></p><ul><li><p>Drive continuous improvement initiatives to enhance productivity, reduce waste, and streamline processes.</p></li><li><p>Implement best practices and lean manufacturing principles.</p></li></ul><p><strong>Communication and Reporting:</strong></p><ul><li><p>Maintain open and effective communication channels with cross-functional teams.</p></li><li><p>Provide regular reports to upper management on factory performance, challenges, and opportunities.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p><strong>Qualifications:</strong></p><ul><li><p>Proven experience as a Factory Manager or in a senior manufacturing leadership role.</p></li><li><p>Strong knowledge of manufacturing processes, quality standards, and health and safety regulations.</p></li><li><p>Excellent leadership and interpersonal skills with the ability to motivate and manage a diverse team.</p></li><li><p>Analytical mindset and problem-solving skills to address operational challenges.</p></li><li><p>Bachelor's degree in Engineering, Operations Management, or a related field.</p></li></ul><p>The Factory Manager will be a critical contributor to the success of our confidential company's manufacturing operations, ensuring the highest standards of efficiency, quality, and safety. If you are a dynamic leader with a proven track record in manufacturing management, we invite you to apply and be a part of our vibrant team.</p>

<p><strong>Join Our Vibrant Team as an Office Manager in Cairo, Egypt!</strong></p><p>Are you a highly organized, proactive, and dynamic professional ready to be the heart of a bustling office? We're searching for an exceptional <strong>Office Manager</strong> to ensure our operations run seamlessly and our workplace thrives. This is an incredible opportunity to make a significant impact in an on-site role, fostering a positive and productive environment for everyone.</p><p><strong>What You'll Be Doing: Your Impactful Responsibilities</strong></p><ul><li><p><strong>Orchestrating Office Operations:</strong> You'll be the master of efficiency, overseeing all administrative functions to ensure a smooth and productive work environment.</p></li><li><p><strong>Administrative Excellence:</strong> Managing schedules, coordinating meetings, handling correspondence, and maintaining impeccable records will be part of your daily rhythm.</p></li><li><p><strong>Resource Management:</strong> Overseeing office supplies, equipment, and facilities, ensuring everything is in top-notch condition and readily available.</p></li><li><p><strong>Vendor &amp; Stakeholder Liaison:</strong> Building and maintaining strong relationships with vendors, service providers, and internal teams to facilitate effective collaboration.</p></li><li><p><strong>Creating a Welcoming Hub:</strong> Ensuring the office is a professional, comfortable, and inspiring space for employees and visitors alike.</p></li></ul><p><strong>Skills &amp; Technologies You'll Master:</strong></p><p>You'll leverage your expertise in <strong>Administration</strong> and <strong>Office management</strong> daily. Proficiency in <strong>Microsoft Office Suite</strong> is essential for success. Beyond that, your strong <strong>Communication Skills</strong>, exceptional <strong>Organizational Skills</strong>, and ability to excel at <strong>Time Management</strong> will be key.</p><p><strong>Growth Opportunities: Unlock Your Potential</strong></p><p>This role is more than just a job; it's a launchpad for your career. As an integral part of our team, you'll have opportunities to enhance your <strong>Problem Solving</strong> abilities, hone your <strong>Vendor Management</strong> skills, and take on new challenges that contribute directly to the company's success. We believe in nurturing talent and providing paths for continuous professional development.</p><p><strong>Our Team &amp; Culture: Collaborative &amp; Supportive</strong></p><p>We pride ourselves on a collaborative, respectful, and energetic work culture. You'll be joining a supportive team where your contributions are valued, and your initiative is celebrated. We foster an environment where everyone can thrive, learn, and contribute to a shared vision.</p><p><strong>Your Impact: Shaping Our Success</strong></p><p>As our Office Manager, you are crucial to our daily operations and overall success. Your ability to create an efficient and harmonious workplace directly impacts employee morale, productivity, and our company's ability to achieve its goals. You'll be the backbone that keeps everything running smoothly, allowing others to focus on their core responsibilities.</p>

<p>Are you a seasoned financial professional ready to lead with impact? We are seeking a dynamic and visionary <strong>Finance Manager</strong> to join our thriving team in <strong>Cairo, Egypt</strong>. This is an unparalleled opportunity to steer financial strategy, optimize performance, and drive growth in a pivotal on-site role. If you are passionate about precision, eager to innovate, and thrive in a collaborative environment, we want to hear from you!</p><p><strong>Overview:</strong> As our Finance Manager, you will be the cornerstone of our financial operations, providing critical insights and strategic direction across accounting, finance, and administration. You will play a crucial role in ensuring financial health, promoting efficiency, and supporting key decision-making processes that shape our future.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Lead</strong> and oversee all aspects of financial management, including budgeting, forecasting, and financial planning.</li><li><strong>Conduct in-depth financial analysis</strong> to identify trends, opportunities, and potential risks, presenting actionable recommendations to senior leadership.</li><li><strong>Manage</strong> and streamline accounting operations, ensuring accuracy, compliance, and timely reporting.</li><li><strong>Develop and implement robust financial controls</strong> and procedures to safeguard assets and ensure regulatory adherence.</li><li><strong>Drive strategic initiatives</strong> related to cost optimization, revenue enhancement, and investment strategies.</li><li><strong>Collaborate</strong> with cross-functional teams to provide financial insights and support business unit objectives.</li><li><strong>Mentor and develop</strong> a high-performing finance team, fostering a culture of excellence and continuous improvement.</li></ul><p><strong>Skills &amp; Technologies:</strong> This role demands a strong command of core financial principles, coupled with advanced analytical capabilities. You'll leverage your expertise in financial modeling, budgeting software, and ERP systems to deliver exceptional results.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As Finance Manager, you'll have ample opportunities to expand your leadership skills, influence strategic direction, and grow within a rapidly evolving organization. We encourage continuous learning and provide pathways for career advancement.</p><p><strong>Team &amp; Culture:</strong> Join a vibrant and supportive team that values collaboration, innovation, and integrity. We foster an inclusive environment where every voice is heard, and contributions are celebrated. You'll work alongside dedicated professionals who are passionate about achieving collective success and making a tangible impact.</p><p><strong>Impact:</strong> Your contributions will be instrumental in shaping our financial future. By providing accurate financial data, strategic insights, and sound guidance, you will directly influence our profitability, sustainability, and ability to achieve our long-term business objectives. This role offers the chance to make a significant and lasting impact on our organization.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where heshe has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures &amp; regulations. Environment: Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations. Key responsibility:</p><ul><li>Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience.</li><li>Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</li><li>Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</li><li>Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</li><li>Perform the required physical examination for donors.</li><li>Review donors related documents carefully.</li><li>Carefully explain the informed consent and witness the donor's signature on the form.</li><li>In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</li><li>Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</li><li>Management of Donor Adverse Event Reactions and the appropriate level of care.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Academic experience required</b>: Essential: - Bachelor's degree in medicine. Preferred: - Post graduate studies in Medicine, preferrable</li><li><b>Professional experience required</b>: - Clinical experience. - Experience in GxP-regulated environment.</li><li><b>Computing skills</b>: - Proficiency in all Microsoft Office applications.</li><li><b>Personal skills</b>: - Clinical skills. - Assertiveness and decision-making ability. - Quality mindset. - Excellent customer service skills. - Organized and able to manage time effectively. - Ability to work within a highly regulated and fast paced medical environment. - Ability to influence and direct center medical staff through effective leadership skills. - Ability to understand, explain, follow, and enforce SOPs and protocols. - Ability to plan, communicate and execute activities for the improvement of overall operations.</li><li><b>Languages</b>: Excellent written and spoken English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Coordinate end-to-end recruitment activities, including job postings, interview scheduling, and candidate communications to ensure a seamless hiring process. Screen applications and support candidate shortlisting through thoughtful assessment of qualifications and role requirements. Maintain accurate candidate records, recruitment data, and Applicant Tracking System (ATS) updates. Partner closely with hiring managers and HR stakeholders to facilitate effective recruitment outcomes and positive working relationships. Prepare recruitment reports and analyze hiring data to identify trends and opportunities for process improvement. Manage multiple vacancies simultaneously while maintaining quality, efficiency, and responsiveness under changing priorities. Support employer branding initiatives, recruitment events, and talent attraction activities to strengthen the organization's talent pipeline. Ensure a positive candidate experience by providing timely updates, supporting onboarding activities, and maintaining compliance with recruitment policies and procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in engineering (Mechanical, Industrial, Electrical, or Chemical preferred).</li><li>1 3 years of experience in Talent Acquisition, Recruitment, or HR.</li><li>Familiarity with Applicant Tracking Systems (Preferred)</li><li>Strong organizational and administrative skills.</li><li>Good proficiency in Microsoft Office.</li><li>Positive candidate and hiring manager experience.</li><li>Accurate recruitment records and reporting.</li><li>Strong English and Arabic communication skills.</li></ul><p></p></section>

<p>Are you a seasoned financial professional ready to lead and innovate? We are seeking a dynamic and results-driven <strong>Financial Manager</strong> to join our team on-site in Giza, Egypt. This is a thrilling opportunity to shape the financial future of our organization and make a significant impact.</p><p><strong>Overview:</strong> As a Financial Manager, you will be at the heart of our financial operations, guiding strategic decisions and ensuring robust fiscal health. You'll lead a dedicated team, implement best practices, and drive continuous improvement across all financial functions. This role is perfect for a visionary leader who thrives in a challenging yet rewarding environment.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Lead and oversee</strong> all aspects of financial management, including accounting operations, financial reporting, and budget development.</li><li><strong>Conduct in-depth financial analysis</strong> to identify trends, opportunities, and risks, providing actionable insights to senior management.</li><li><strong>Develop and implement</strong> robust financial controls and procedures to safeguard company assets and ensure compliance.</li><li><strong>Manage the budgeting and forecasting process</strong>, working collaboratively with various departments to achieve financial objectives.</li><li><strong>Prepare and present accurate financial statements</strong>, reports, and analyses to stakeholders, ensuring transparency and clarity.</li><li><strong>Drive strategic financial planning</strong> initiatives to support business growth and profitability.</li><li><strong>Mentor and develop</strong> a high-performing finance team, fostering a culture of excellence and continuous learning.</li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your expertise in <strong>Financial Management</strong>, <strong>Accounting</strong> principles, and advanced <strong>Financial Analysis</strong> techniques. Proficiency in <strong>ERP Systems</strong> and advanced <strong>Microsoft Excel</strong> skills are essential. A strong understanding of <strong>GAAP</strong> and <strong>IFRS</strong> will be critical for success in this role.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers unparalleled opportunities to expand your leadership capabilities, engage in strategic decision-making, and significantly influence the company's trajectory. You will be encouraged to pursue ongoing education and certifications to further your expertise.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team where innovation and accountability are celebrated. We foster an environment that encourages open communication, mutual respect, and a shared commitment to achieving our goals. Your contributions will be recognized and valued within a vibrant and engaging workplace culture.</p><p><strong>Impact:</strong> Your leadership as a Financial Manager will directly contribute to our financial stability, operational efficiency, and long-term success. You will play a pivotal role in optimizing financial performance and enabling strategic growth, leaving a lasting impact on the organization.</p>

<p><strong>Are you ready to launch your career in finance and customer engagement?</strong> We are seeking a dynamic and motivated <strong>Customer Account Manager</strong> to join our vibrant team in <strong>Port Said, Egypt</strong>. This is an unparalleled opportunity for an ambitious individual to dive into the world of accounting and finance, making a tangible impact on our client relationships and financial success. If you thrive in a fast-paced, on-site environment and are passionate about delivering exceptional service, we want to hear from you!</p><p><strong>Overview:</strong> As a Customer Account Manager, you will be the cornerstone of our client interactions, managing financial accounts and ensuring client satisfaction. This entry-level role is perfect for someone eager to develop a strong foundation in both finance and customer relations, working hands-on to support our operational excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Cultivate strong, lasting relationships</strong> with our valued customers, acting as their primary point of contact for all financial inquiries.</li><li><strong>Master the art of finance management</strong> by overseeing customer accounts, processing transactions, and ensuring accurate financial records.</li><li><strong>Provide exceptional customer support</strong>, resolving issues promptly and professionally to maintain high levels of client satisfaction.</li><li><strong>Collaborate closely with internal finance teams</strong> to streamline processes and enhance the overall client experience.</li><li><strong>Identify opportunities for account growth</strong> and contribute to the company's strategic financial objectives.</li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your existing skills in <strong>Customer Support</strong> and <strong>Customer Relations</strong>, while honing your expertise in <strong>Finance</strong> and <strong>Finance Management</strong>. We value a proactive approach to problem-solving and excellent communication abilities.</p><p><strong>Growth Opportunities:</strong> This entry-level position is designed to be a launchpad for your career. We offer robust training and mentorship programs, providing you with the tools and knowledge to advance within our accounting and finance department. Expect continuous learning and opportunities to take on increasing responsibilities.</p><p><strong>Team &amp; Culture:</strong> Join a supportive and collaborative team where innovation and customer-centricity are at our core. We foster an environment of mutual respect, professional development, and shared success. Work alongside passionate individuals dedicated to achieving excellence in financial services.</p><p><strong>Impact:</strong> Your role as a Customer Account Manager is crucial. You will directly contribute to our reputation for outstanding customer service and financial integrity, playing a key part in our continued growth and success in the Egyptian market.</p>

<p><strong>Join Our Dynamic Manufacturing Team as a Production Manager!</strong></p><p>Are you a seasoned leader with a passion for precision manufacturing and process excellence? We are seeking an exceptional <strong>Production Manager</strong> to spearhead our wiring harness production operations in <strong>Cairo, Egypt</strong>. This is an unparalleled opportunity to take the reins of critical manufacturing processes and drive significant impact in a full-time, on-site role. If you thrive in a fast-paced environment and are ready to elevate production standards, we want to hear from you!</p><p><strong>What You'll Do:</strong></p><ul><li><strong>Lead &amp; Optimize:</strong> Oversee and optimize the entire wiring harness manufacturing process, ensuring peak efficiency and output.</li><li><strong>Innovate &amp; Improve:</strong> Implement and champion Lean Six Sigma methodologies to continuously improve production engineering and overall manufacturing processes.</li><li><strong>Manage &amp; Mentor:</strong> Lead, develop, and inspire a high-performing production team, fostering a culture of excellence and continuous learning.</li><li><strong>Ensure Quality:</strong> Establish and maintain stringent quality control standards for all wiring harness products, ensuring compliance with industry benchmarks.</li><li><strong>Strategic Planning:</strong> Develop and execute production plans that align with business objectives, manage resources effectively, and meet demanding production schedules.</li></ul><p><strong>Skills &amp; Technologies You'll Master (or Already Have!):</strong></p><ul><li>Deep expertise in <strong>Production Engineering</strong> and <strong>Manufacturing Process</strong> optimization.</li><li>Proven ability to apply <strong>Lean Six Sigma</strong> principles for tangible results.</li><li>Strong understanding of <strong>Wiring Harness Assembly</strong> techniques and challenges.</li><li>Proficiency in <strong>Quality Control</strong> systems and methodologies.</li><li>Experience with <strong>Supply Chain Management</strong> within a manufacturing context.</li><li>Exceptional <strong>Team Leadership</strong> and development skills.</li><li>Adept at <strong>Project Management</strong> and delivering results on time and within budget.</li></ul><p><strong>Growth Opportunities:</strong></p><p>This role offers significant scope for professional development, allowing you to refine your leadership skills, deepen your expertise in advanced manufacturing techniques, and influence strategic decisions. We are committed to fostering your career growth through challenging projects and continuous learning.</p><p><strong>Team &amp; Culture:</strong></p><p>You will be joining a dedicated and collaborative manufacturing team that values innovation, efficiency, and safety. Our culture promotes open communication, problem-solving, and mutual respect, all while striving for operational excellence in a supportive environment.</p><p><strong>Impact You'll Make:</strong></p><p>As our Production Manager, you will be instrumental in ensuring the high-quality and timely delivery of our wiring harness products, directly contributing to our company's success and reputation. Your leadership will drive efficiency, reduce waste, and enhance product quality, making a significant and measurable impact on our operations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title:</b> Center Quality Assurance Specialist</p><p><b>Department /Sub-Department:</b> Center Quality Assurance</p><p><b>Direct Manager:</b> Center Quality Manager</p><p><b>Workplace:</b> Plasma Center</p><p><b>Job Objective</b></p><p>One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives.</p><p>To perform Quality Assurance functions to ensure compliance with internal and external regulationsand protocol under the direct supervision of the Center Quality Manager (CQM).To edit SOP's related to processes at donor center level following the guidelines established according to Egyptian regulations and the guidelines established according to cMP requirements.</p><p><b>Environment</b></p><p>Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers)</p><p><b>Internal:</b> Grifols Egypt for Plasma Derivatives (GEPD)plasma general management, especially the Director of quality, quality department of other GEPD plasma donor centers (DC).</p><p><b>External:</b> Donors, Health Authorities, government agencies.</p><p><b>Key responsibility</b></p><ul><li>To perform periodical review of DC records.</li><li>To perform periodical equipment quality control review.</li><li>To perform periodical review of equipment incident logs.</li><li>To verify and release of sample shipments.</li><li>To inspect and release of incoming supplies.</li><li>To perform periodical employee observations.</li><li>To assist to CQM to ensure cGMP regulations are followed.</li><li>To assist to CQM to ensure that SOP's are followed.</li><li>To assist to CQM in the edition of SOP's.</li><li>To perform a review of the documentation of unsuitable test results and the disposition of the associated units.</li></ul><p>Performs a higher-level document review and employee observations. Ability to work in groups and with other departments.</p><p>Communicates openly with CQM on issues noted during reviews and is able to give suggestions for corrections.</p><p>Has a good understanding of cGMP and quality systems.</p><p>Good ability to identify problems and propose solutions.</p><p>Adherence to the Grifols skills and values.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Academic experience required</b></p><p>Bachelor's Degree in Health-related Sciences. Knowledge in Quality Management. Strong integrity and commitment to quality and compliance.</p><p><b>Professional Experience Required</b></p><p>Preferably at least 2 years of experience in a similar position, in environments of Good Manufacturing Practices (GMP) and Pharma background.</p><p><b>Computing Skills</b></p><p>Ms Office knowledge.</p><p><b>Personal Skills</b></p><p>Ability to understand, explain, follow and enforce SOPs, protocols and other regulatory guidelines. Ability and willingness to study specific activities, in a short time. Accuracy and reliability. Can work independently, excellent organizational skills, and attention to detail.</p><p><b>Languages</b></p><p>Written and spoken English and Arabic.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Project Manager</b></p> <p> </p> <p><b>Job Description</b></p> <p>As a Project Manager with 10+ years of experience specialized in Governance, you will play a crucial role in overseeing and implementing governance initiatives within the organization. Leveraging your project management expertise and knowledge of governance frameworks, you will collaborate with cross-functional teams, Development teams developing projects with Gen AI and ML tech stack to ensure the effective planning, execution, and monitoring of governance-related projects. This role requires a detail-oriented individual with strong leadership skills and a focus on aligning governance practices with organizational objectives.</p> <p>Key Responsibilities:</p> <p>1. Governance Project Planning:</p> <p>o Develop project plans for governance initiatives, outlining objectives, timelines, and resource requirements.</p> <p>o Collaborate with stakeholders to define project scope and deliverables.</p> <p>2. Execution and Implementation:</p> <p>o Lead the execution of governance projects, ensuring adherence to project plans and timelines.</p> <p>o Coordinate with cross-functional teams to implement governance frameworks and policies.</p> <p>3. Risk Management:</p> <p>o Identify, assess, and manage risks associated with governance projects.</p> <p>o Implement risk mitigation strategies and monitor risk throughout the project lifecycle.</p> <p>4. Stakeholder Engagement:</p> <p>o Engage with stakeholders to gather requirements and expectations related to governance projects.</p> <p>o Foster transparent communication and collaboration among project teams and stakeholders.</p> <p>5. Compliance and Standards: </p> <p>Ensure governance projects comply with relevant regulations, standards, and organizational policies.</p> <p>o Collaborate with compliance teams to align projects with compliance requirements.</p> <p>6. Performance Metrics and Reporting:</p> <p>o Define key performance indicators (KPIs) for governance projects.</p> <p>o Prepare regular reports on project performance, highlighting achievements and areas for improvement.</p> <p>7. Change Management:</p> <p>o Implement change management strategies to facilitate the adoption of new governance practices.</p> <p>o Work with teams to address challenges and ensure a smooth transition to new governance frameworks.</p> <p>8. Continuous Improvement:</p> <p>o Identify opportunities for process improvement within governance projects.</p> <p>o Implement feedback mechanisms and continuous improvement initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Qualifications and Skills:</b></p> <p> Bachelor's or Master's in Project Management, Business Administration, or a related field.</p> <p> Proven experience as a Project Manager, preferably with a focus on governance projects.</p> <p> Knowledge of governance frameworks, risk management, and compliance.</p> <p> Strong analytical and problem-solving skills.</p> <p> Excellent communication and interpersonal abilities.</p> <p> Knowledge of managing Gen AI / ML projects.</p> <p>Preferred Qualifications:</p> <p> Project Management Professional (PMP) or similar certification.</p> <p> Familiarity with industry-specific governance standards and regulations.</p> <p> Experience with project management tools and software</p> <p> <strong> Fluency in English is a must.</strong> </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p><p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.</p><p>Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Developing &amp; Executing Sales Strategies<br>• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.<br>• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.<br>• Assists with the development and implementation of promotions, both internal and external.<br>Maximizing Revenue<br>• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).<br>• Recommends booking goals for sales team members.<br>Managing Sales Activities<br>• Monitors all day to day activities of direct reports.<br>• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Analyzing &amp; Reporting on Sales and Financial Data<br>• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.<br>• Assists Revenue Management with completing accurate six period projections.<br>• Reviews sales and catering guest satisfaction results to identify areas of improvement.<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.<br>• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.<br>• Participates in and practices daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Building Successful Relationships<br>• Develops and manages relationships with key stakeholders, both internal and external.<br>• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.<br>• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.<br>• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.<br>Managing and Conducting Human Resource Activities<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Utilizes all available on the job training tools for employees.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Reliability Engineering Maintenance Planner is responsible for asset and spares management, preventative maintenance planning and machine history data. They are the site lead for the CMMS (Computerized Maintenance Management System) software and are required to extract information from it to support the decision making of the site engineering manager. <br>Key job responsibilities<br> - Be the site level Subject Matter Expert (SME) on the CMMS (Computerized Maintenance Management System) software, train the local engineering team in its use and escalate issues as required to the AMET team. <br> - Ensure the system is run in line with AMET standards and participate in AMET led projects and improvement programmes to roll out new functionality, procedures, scheduling or reports. <br> - Ensure site level equipment, spare parts and minimum holding levels are correctly recorded in the system in order to ensure technicians are never without the parts they need. <br> - Ensure the system accurately forecasts and assigned all required preventative maintenance to technicians within the team to provide a high level of equipment availability to our internal customers. <br> - Compile equipment information, performance metrics and machine histories and make recommendations for improvements based on their findings. <br> - Manage spare parts stock levels, place and track orders as required. Work with procurement and the wider AMET network to find savings or efficiencies. <br>- Responsible for screening work orders, identification of scope, analysis of required level of planning and overall scheduling of maintenance activities given available resources, criticality of work, and available maintenance windows<br>- Perform equipment quality audits to identify and document job requirement<br>- Identify specific safety hazards associated with planned maintenance activities<br>- Estimate required work hours associated with work order tasks and total work duration<br>- Plan parts and materials for reliability improvement projects in order to maximize technician wrench time, improve efficiency, increase system reliability and performance<br>- Ensure all work orders and maintenance activities are derived from EAM and accurately closed out in the system in accordance with Amazon’s maintenance virtuous cycle<br>- Compile equipment information into a job package that is ready for technicians to accomplish each shift; clearly communicate the critical steps in the work process<br>- Collect necessary engineering drawings, technical documents and specifications<br>- Analyze equipment downtime data and develop &amp; manage a warranty process that will drive OEM uptime and lower cost<br>- Drive a proactive maintenance program that ensure 85% of planned work is proactive<br>- Partner with local Reliability Maintenance and Engineering leadership groups to coordinate maintenance activities in support of driving a World Class Maintenance organization<br>- Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors<br>- Communicates with Maintenance Managers, Technicians and Control Systems Technicians regarding ideas and procedures that will enhance and optimize future work activities<br>- Bachelor's degree in Mechanical/Electrical Electromechanical/ mechatronics Engineering or related field<br>- 4+ years of maintenance/ maintenance planning/scheduler working within an industrial maintenance , manufacturing/distribution industries, logistics ,eCommerce or equivalent experience<br>- Experience in material handling systems (MHS) installation, operation and maintenance<br>- 1+ years of working with enterprise asset management software suite experience<br>- experience in budgeting /opex/capex/spares/stock management<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>2.1 Protect and ensure proper use of supplies in the housing area under his/her responsibility. 2.2 Provide accommodation for employees entitled to housing and ensure that no other person except for those granted such entitlement stay in the housing. 2.3 Provide supplies to employees entitled to housing and charge responsibility of these supplies. 2.4 Ensure the cleaning of the housing. 2.5 Protect the housing against fires and ensure full safety. 2.6 Prevent individuals staying at the housing from harming the environment and causing any inconvenience. 2.7 Immediately identify any needs and breakdowns in the housing and report them to his/her manager. 2.8 Keep lists of persons staying at the housing, plan their accommodation and ensure that the housing is used in the most efficient manner possible. 2.9 Report any personnel that violate the housing rules to his/her manager. 2.10 Report daily to his/her manager. 2.11 Take delivery of supplies handed over to employees that are leaving and ensure that they sign the exit document. 2.12 As an employee, set an example to other employees with his/her behaviour, conduct and appearance. 2.13 Prepare the rooms in the housing area beforehand. 2.14 Change the dirty pillow covers and bed sheets of employees on the days determined by the hotel management. 2.15 Ensure that foreign persons and relatives of employees are not allowed to stay in the housing without the management s approval. 2.16 Ensure security and peace in the housing. 2.17 Carry the full set of spare keys for the rooms. 2.18 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: At least a primary school diploma.</li><li>Experience: At least 2 years of experience in the related field.</li><li>Foreign Language: Knowledge of Turkish and Arabic to communicate effectively with employees.</li><li>Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.</li><li>Computer Literacy: Not required.</li><li>Skills: Expected to possess detailed and comprehensive knowledge of systems/legislation in the related field and offer consulting to other employees when needed.</li></ul><p></p></section>

المهام الوظيفية:<br>- إدارة وتخطيط عمليات التوريد وسلسلة الإمداد من الألف للياء<br>- متابعة الموردين والتفاوض على الأسعار وشروط التعاقد<br>- متابعة تنفيذ الطلبات والتأكد من الالتزام بالمواعيد والجودة<br>- إعداد تقارير دورية عن الأداء والمخزون والمشتريات<br>- عمل الفواتير على سيستم الشركه<br>متابعه دوره الطلب من اصدار امر التوريد الى الاستلام من المخزن والتسليم للعميل<br>- تطوير إجراءات العمل لرفع الكفاءة وتقليل التكلفة<br><br>المتطلبات:<br>- خبرة لا تقل عن 3 سنوات في إدارة العمليات أو التوريدات<br>- مؤهل جامعي مناسب - إدارة أعمال أو ما يعادلها<br>- إجادة استخدام برامج ERP و MS Office خاصة Excel<br>- مهارات تفاوض وتنظيم وإدارة وقت عالية<br>- شخصية قيادية وقدرة على العمل تحت ضغط<br>- إجادة اللغة الإنجليزية

<p>The BPA is responsible for analyzing, documenting, and optimizing Coptic Orphans business processes to ensure their efficiency, effectiveness and alignment with the organization's strategic objectives by developing performance metrics, analyzing data and providing actionable insights that drive decision-making and performance improvement. The Business Process Analyst (BPA) discovers, documents and analyses Coptic Orphans' business processes so that they are efficient, effective and aligned with the organization's strategic objectives. The role owns the full analysis cycle for its assigned process portfolio: mapping the As-Is process, validating that map with the process owners, confirming pain points and their root causes, appraising improvement options, and preparing the resulting improvement plan for approval. All process models are produced and maintained in SAP Signavio using BPMN 2.0.</p><p><strong>Essential Functions and Responsibilities</strong></p><p><strong>Process Analysis and Documentation</strong></p><ul><li>Discovery and As-Is Mapping: Collaborate with cross-functional teams to understand business requirements while facilitate workshops to create detailed process documentation. Conduct structured process discovery with cross-functional teams - through stakeholder interviews, facilitated workshops, job shadowing, and document and system trace analysis - to establish how each process actually operates, not only how it is intended to operate.</li><li>Document process flows using Business Process Model and Notation (BPMN 2.0) in SAP Signavio, applying the department's agreed modelling conventions, naming standards and level-of-detail rules.</li><li>Collect and analyze process-related data to identify trends and insights by use statistical methods and data analysis tools to support decision-making. Collect and analyse process data - volumes, cycle and waiting times, handoffs, rework and exception rates - using appropriate statistical and analytical techniques, so that process behaviour is evidenced rather than asserted.</li><li>Maintain repository hygiene in SAP Signavio: version control, model metadata and attributes, glossary and dictionary entries, and archiving of superseded models.</li></ul><p><strong>Stakeholder Validation and Sign-Off</strong></p><ul><li>Gate 1 - As-Is validation: present the documented As-Is model to process owners and process participants, resolve discrepancies, and obtain and record formal process-owner sign-off that the model reflects actual practice.</li><li>Gate 2 - Pain point confirmation: identify inefficiencies, bottlenecks, control gaps, handoff failures and rework loops; determine root causes using structured techniques; and confirm the prioritised pain-point set with the affected process owners before any solution work begins.</li><li>Gate 3 - Solution option agreement: develop and appraise feasible improvement options with process owners and, where relevant, Information Technology; agree the recommended option; and document the options considered and rejected, with reasons.</li><li>Maintain a documented audit trail of each validation gate (attendees, date, decision, open points) in the Signavio repository or the department's engagement record.</li><li>Escalate to the Process Manager where stakeholders do not converge, where scope or cost exceeds the agreed envelope, or where a cross-departmental decision is required.</li></ul><p><strong>Solution Design and Improvement Planning</strong></p><ul><li>Design the To-Be process and model it in SAP Signavio, showing the delta against the validated As-Is model.</li><li>Prepare the improvement plan or project charter: objectives, scope, expected benefits, effort and cost estimate, risks, dependencies, implementation sequence and named implementation owner.</li><li>Prepare the supporting business case and present the recommendation to the Process Manager and the relevant process owner(s) for approval.</li><li>Hand the approved plan over to the implementing owner, provide process expertise during implementation, and confirm on completion that the To-Be model is published and the superseded As-Is model archived.</li></ul><p><strong>Performance Measurement &amp; Improvement and Monitoring</strong></p><ul><li>Define key performance indicators (KPIs) for business processes in alignment with organization performance framework, and baseline current performance during As-Is analysis so that the effect of any change can later be measured.</li><li>Identify, analyze existing business process inefficiencies, and identify areas for improvement using optimization strategies with stakeholders.</li><li>Communicate process changes and improvements to stakeholders, including the reasons for the change, and support adoption of the new way of working.</li><li>Monitor and measure the impact of process changes against the baseline captured during As-Is analysis, and report the result to the Process Manager.</li><li>Analyze &amp; Prioritize improvement project portfolio. Contribute analysis, effort estimates and benefit estimates to the prioritisation of the improvement project portfolio, which is owned by the Process Manager.</li><li>Develop and maintain process performance dashboards and report process performance to the Process Manager on the agreed cycle.</li><li>Perform any additional tasks as requested other duties commensurate with the role and level, as requested by the Process Manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field.</li><li>1 3 years of experience in business process analysis, process performance analysis, or a related field.</li><li>Proven experience with working knowledge of Business Process Management (BPM) methodologies and of the process lifecycle (discovery, modelling, analysis, improvement, monitoring).</li><li>Proven track record of successful Demonstrated participation in process improvement and performance measurement initiatives.</li><li>Practical ability to model in BPMN 2.0.</li><li>Hands-on experience with SAP Signavio is required; experience with another enterprise BPM suite (ARIS, Bizagi, Camunda) may be accepted where the candidate can demonstrate BPMN modelling competence.</li><li>Strong interviewing, facilitation and active-listening skills, with the ability to elicit information from staff at all levels, including where a process is undocumented, contested or performed differently from the written policy.</li><li>Ability to write clearly and concisely in a business register - process documentation, option appraisals and improvement plans intended for decision-makers.</li><li>Ability to analyze complex processes and data sets with strong problem-solving skills and attention to detail.</li><li>Proficient in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, SharePoint, and Visio, and Power BI or an equivalent data visualisation tool for process performance dashboards.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time management skills.</li><li>Ability to manage multiple projects simultaneously. concurrent process engagements, each at a different stage of the analysis cycle, and to keep stakeholders informed of status.</li><li>Proficient in both written and spoken English.</li><li>Proven experience with Lean and Six Sigma techniques (Green Belt or higher) is a plus.</li><li>Certification in Business Process Management is a plus (for example OMG OCEB 2 or ABPMP CBPP), or SAP Signavio certification.</li><li>Experience in data analysis or performance management is an advantage.</li><li>Familiarity with process automation tools is an advantage (robotic process automation, workflow automation, SAP Signavio Process Automation).</li></ul>

<p>About PwC At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team. About the Resource management team Resource Management at ETIC works closely with stakeholders to respond to resource management activities, ensuring the right resource is allocated for the job request, at the right time. As a Resource Manager, you will also play a pivotal role in supporting and managing your stakeholders and ensuring operational excellence and effective capacity planning deployment. About the Resource management team Resource Management at ETIC works closely with stakeholders to respond to resource management activities, ensuring the right resource is allocated for the job request, at the right time. As a Resource Manager, you will also play a pivotal role in supporting and managing your stakeholders and ensuring operational excellence and effective capacity planning deployment. About the role The Resource Manager is responsible for managing a team that will work closely with key stakeholders and onshore resourcing teams to forecast resource requirements, identify skill gaps, and ensure that the right people are deployed to the right projects at the right time. The Manager and SA/A roles will act as a critical link between project teams and business operations, analysing workforce trends, overseeing resource planning tools, and implementing strategies to enhance efficiency and productivity. These role s are crucial for ensuring that the right talent is available at the right time to meet project and operational demands while optimi sing workforce efficiency. You will collaborate closely with onshore resourcing teams, project managers, business leads, and senior leadership to manage critical resourcing data for the onshore resourcing teams. The ideal resource manager will have strong analytical skills, experience in resource management, strong communication and attention to detail and the ability to balance short-term needs with long-term workforce planning. They will also need experience of line management. This role provides the opportunity to drive operational excellence, influence strategic decision-making, and enhance workforce productivity in a growing and dynamic organization. In a fast paced, dynamic environment, this role will provide you with opportunity to finesse your organisation and coordination skills, though on the job learning and specific training. Core Responsibilities Resource Planning Leadership reporting, to provide insight and trends to resourcing team, and to key stakeholders within the Business Unit. Execute and manage operational processes to ensure data accuracy, integrity, and completeness t o deliver sustainable, high-quality information . Conduct analysis of key operational metrics to support management and leadership to identify actions required. Proactively identify improvement opportunities and propose practical, data-driven solutions to enhance processes, reporting accuracy, or stakeholder outcomes. Provide responsive and professional administrative support to the Resource Management community. Budget &amp; Billing Management Provide reports on resource allocation, utilization, and operational efficiency. Stakeholder Communication Act as a bridge between different teams, ensuring clear communication about resource availability and needs. Develop and maintain strong relationships with key stakeholders at all levels. Build and develop strong and effective relationships with colleagues working across the UK. Act as a trusted advisor to senior management on workforce strategy . Risk Management: Early identification and action to address issues that may adversely impact on delivery, using appropriate escalation protocols, where necessary. Share knowledge and best practice across the team. Process Improvement &amp; Data Analysis Producing regular, standardised Management Information (MI) to provide insight and trends to Resource Managers and senior stakeholders, helping to drive business growth. Performing regular data integrity checks/data cleansing in our workforce planning system to deliver sustainable, high quality information. Update and maintain key systems with business critical data to support the management of headcount budgets and forecasts on a regular basis. Using existing and emerging technologies to process a range of RM related data to ensure that critical business activities are cascaded and/or completed in a timely manner. Skills: Demonstrable experience of workforce planning, resourcing, recruitment or project management experience within a professional environment Evidence of well refined communication skills An ability to cultivate and maintain strong relationships with an ability to communicate and negotiate across all levels of the business Able to plan prioritise, multitask and manage a significant workload under pressure Must be comfortable and confident with systems&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Skills: Demonstrable experience of workforce planning, resourcing, recruitment or project management experience within a professional environment Evidence of well refined communication skills An ability to cultivate and maintain strong relationships with an ability to communicate and negotiate across all levels of the business Able to plan prioritise, multitask and manage a significant workload under pressure Must be comfortable and confident with systems Microsoft Office (particularly Excel) Knowledge of manpower planning systems would be advantageous but not essential Ability to work independently and across multiple workstreams Planning and/or Scheduling skills Maintain high attention to detail, especially when processing high volumes of work Actively manage expectations and escalate where necessary Actively seek and identify opportunities for development Time management and organisational skills Resilient and proactive with a positive, agile attitude towards changing demands and peaks/troughs in workload. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Program Management, Project Budgeting {+ 23 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date</p>

ABOUT Kijamii:Kijamii is an independent, award-winning advertising agency driven by innovation and culture, with a rich legacy of over 14 years, operating regionally with offices in Dubai, Cairo and Riyadh.<br>JOB PURPOSE: The Senior Account Executive supports the Account Manager or Senior Account Manager in managing client relationships and delivering projects efficiently. The SAE serves as the main contact for smaller accounts or secondary contact for larger ones, ensuring smooth communication, accurate execution, and strong client satisfaction while maintaining attention to detail and operational discipline.<br>RESPONSIBILITIES AND TASKS: Act as the primary point of contact for smaller accounts/projects and secondary contact for larger accounts. Coordinate effectively with internal teams (creative, strategy, media, and production) to ensure seamless execution with minimal supervision. Prepare and manage client briefs, timelines, status reports, and contact reports. Support the development of campaign budgets, ensuring proper tracking and approvals through the agency’s financial process. Oversee day-to-day project management and ensure deliverables are completed accurately, on time, and within scope. Identify potential risks or issues early and propose solutions before escalation. Ensure accurate and timely posting of social content across designated platforms in line with approved content calendars and brand guidelines. Maintain and nurture client relationships, ensuring high satisfaction and trust through responsiveness and accountability. Review all materials for accuracy and quality before submission to the client. Collaborate with Account Managers and Account Directors to prepare presentations, proposals, and reports. Contribute to internal communication flow and provide leadership support to Account Executives when needed. Stay informed on client industries, market trends, and competitor activities to support informed recommendations.<br>JOB SPECIFICATIONS:Education Bachelor’s degree in Marketing, Advertising, Business, or a related field. Experience 2–4 years of experience in account management, client servicing, or a related field. Skills: Quality Assurance: Ensures work accuracy and consistency across deliverables. Client Relationships: Acts as a focal point for assigned clients and fosters long-term trust. Project Management: Manages timelines, deliverables, and internal coordination efficiently. Analytical & Problem Solving: Anticipates challenges and provides proactive, practical solutions. Attention to Detail: Reviews all communications and outputs to maintain high standards. Presentation Skills: Supports and occasionally leads client presentations with clarity and confidence. Proactivity: Demonstrates initiative in identifying opportunities for improvement and taking ownership of tasks. Organization Skills: Manages multiple projects and priorities with precision. Internal & External Communication: Maintains clear, professional communication with all stakeholders. Team Collaboration: Works effectively with Account Managers and mentors AEs when needed. Languages: Fluent in English and Arabic (spoken and written).<br>This position is open until August 2, 2026<br>Please ensure that you have included your portfolio showcasing work related to this role, as only candidates with a relevant portfolio will proceed, or alternatively, send it to "careers@kijamii.com" with the job title as the subject.<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted.<br>“We thank all individuals who have expressed interest in working at Kijamii.”