Navigation Officer Jobs in Egypt

<p><b><br></b></p><p><b>KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):</b></p><p>1. Strategic Risk Integration. Contribute to embedding risk management in planning and decision-making across the office and all aspects of WFP operations through regular updating of risk registers, monitoring of key risk appetite metrics and risk indicators, including progress towards implementing the risk mitigation actions.</p><p>2. Risk assessments and Advisory Role. Support relevant managers in their regular and ad hoc risk assessments in regional, country and field offices to: identify and evaluate risks; contribute to the development and design of mitigation actions; assess effectiveness of the internal controls; and prepare risk information for management to share with external stakeholders.</p><p>3. Functional Collaboration. Support the discussion with functional experts and risk management focal points on: identifying trends and emerging issues; contributing to the preparation of guidance and/or checklists in conformity with WFP policies and rules on periodic risk and/or control assessments. Serve as liaison with GHQ oversight including OIG, Ethics, Legal and Evaluations ensuring operational efficiency and compliance.</p><p><br></p><p>4. Country Strategic Plan Integration. Utilize available risk management tools to link risk, oversight and evaluation information; review and analyze risk management activities, exposures and mitigation actions in draft Country Strategic Plan (CSP)/Interim CSP including budget revisions.</p><p>5. Risk and Incident Escalation. Support timely risk and/or incident escalation and assist CO management to ensure compliance with corporate escalation protocols. Address fraud-related complaints received through community feedback mechanisms and assess the materiality of fraud incidents, when delegated. Serve as CO management liaison with Officer of Inspector &amp; Investigations for reporting, monitoring and control remediation measures.</p><p>6. Tracking of Incident Management. Support incident reporting and case tracking by ensuring timely follow-up and documentation, including monitoring trends and escalation timelines.</p><p>7. Donor Risk-Sharing. Support engagement with donors and consolidate inputs related to donor risk-sharing arrangements, including risk assessments and mitigation strategies. Provide strategic risk-related documentation and analysis to support senior management decision-making, donor engagement, and resource mobilization efforts.</p><p>8. Internal Controls and Executive Director’s Assurance exercise. Support the completion of the annual Executive Director’s Assurance exercise survey, collect and review inputs. Provide technical support and inputs to CO management on complex risk and accountability issues, promote enhancement and/or establish adequate internal control systems with clear accountabilities and maintain an effective internal control environment to support operational efficiency.</p><p>9. Accountability. Promote accountability across functional units, assist the review and preparation of comprehensive periodic progress reports summarising the status of compliance of internal controls, key oversight themes, and using risk information (e.g., risk indicators, incidents) to highlight areas out of risk appetite and formulate sound recommendations on required actions in areas of vulnerability.</p><p><br></p><p><b>OTHER SPECIFIC JOB REQUIREMENTS:&nbsp;</b></p><p><br></p><p><br></p><p>16. Support the coordination and follow up of oversight activities (internal audit, external audit and oversights), ensuring timely collection of inputs, tracking of actions, and communication between relevant units and management.</p><p>17. Maintain and regularly update the audit recommendations tracking system, ensuring that all agreed actions are properly recorded, progress is monitored, and implementation status is reported to management.</p><p>18. Ensure systematic follow up on agreed management actions, promoting accountability across units and supporting timely resolution of identified risks, control gaps, and compliance issues.</p><p>19. Coordinate the organization and functioning of risk management and/or oversight committee meetings, including preparation of agendas, consolidation of inputs, documentation of discussions, and follow up on agreed action points.</p><p>20. Track, monitor, and report on action points arising from risk management and oversight committee meetings, ensuring timely implementation and escalation of outstanding issues.</p><p>21. Support the coordination and preparation of the Annual Performance Plan (APP) and the periodic update of the Business Continuity Plan (BCP), including consolidation of inputs from relevant units, ensuring alignment with operational priorities, risk assessments, and corporate requirements, and facilitating timely review and endorsement by management.</p><p><b><br></b></p><p><b>DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:</b></p><p><br></p><p><br></p><p>• Knowledge of governance, organizational structures, strategy and major initiatives of international organizations.</p><p>• Experience in programme/project management.</p><p>• Has conducted monitoring and reporting activities, has knowledge of results hierarchy, performance metrics and measurement.</p><p>• Has participated in risk analysis and risk mitigation strategies development and/or implementation.</p><p><br></p><p>Has participated in conversations with other units on impact, timing or planning initiatives, using analytical, evaluative and problem-solving skills as well as resourcefulness, initiative, good judgement, tact and diplomacy.</p><p>• Has contributed to risk management activities, including assessing and recommending effective internal controls and mitigation actions, preferably in organizations that use modern enterprise risk management frameworks, techniques and systems.</p><p><br></p><p><b>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</b></p><p><br></p><p><br></p><p>Education:</p><p>Advanced University degree in business/public administration, finance, accounting, international development, audit or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses in audit, performance and risk management or other related</p><p>fields. Professional certifications such as Certified Internal Auditor (CIA), or other internationally recognized certifications in risk management, internal audit, or governance (e.g. CRMA) are highly desirable.</p><p>Experience:</p><p>At least 7 years of progressively responsible work experience, including a minimum of 3 years of professional experience in risk management, internal controls, compliance, governance, audit, or related fields</p><p>Language:</p><p>Fluency (level C) in English language and Arabic language.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>DEADLINE FOR APPLICATIONS 22 July 2026-23:59-GMT+02:00 Eastern European Standard Time (Cairo) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). We are seeking to build a roster for the HR Assistant G5 position to support the delivery of high-quality, client-focused HR services for the WFP Regional Office in Cairo. At this level, job holders are expected to apply initiative and HR knowledge to respond independently to queries, with general guidance. They exercise sound judgement in addressing day-to-day issues and may be required to manage resources, coach staff, and coordinate a team of support personnel. ACCOUNTABILITIES/RESPONSIBILITIES: Provide assistance on general HR queries and follow up actions, to ensure consistent and high-quality HR services are delivered to clients. Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR systems and procedures required to perform their duties. Allocate responsibilities and support on-the-job learning and development of junior support staff, to ensure they have adequate knowledge of HR systems and procedures required to perform their duties and subsequently can contribute to the provision of effective HR services. Liaise with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services. Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs. Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures. Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards. Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines. Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc.), ensuring compliance with the established deadlines and accuracy of HR data. Support staff deployment and related administrative actions including preparation of basic reports, to facilitate efficient HR service enabling WFP to respond quickly to a crisis. QUALIFICATIONS AND EXPERIENCE: Education: Bachelor s degree in human resources, Business Administration, Psychology, Social Sciences, or another related field. Experience: 5 Years of related job experience. Knowledge and Skills: Has managed and implemented HR policy and procedures in line with WFPs operating standards Has conducted specific HR Services activities such as payroll administration, aspects of recruitment and interviews administration Has provided ad-hoc guidance to less experienced staff members Has provided briefing to new recruits as part of the onboarding process Has gained experience working across a range of WFP or similar contexts and with varying strategic priorities Language: Fluency in English and Arabic is required. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor s degree in human resources, Business Administration, Psychology, Social Sciences, or another related field.</p><p>Experience: 5 Years of related job experience.</p><p>Knowledge and Skills:</p><ul><li>Has managed and implemented HR policy and procedures in line with WFPs operating standards</li><li>Has conducted specific HR Services activities such as payroll administration, aspects of recruitment and interviews administration</li><li>Has provided ad-hoc guidance to less experienced staff members</li><li>Has provided briefing to new recruits as part of the onboarding process</li><li>Has gained experience working across a range of WFP or similar contexts and with varying strategic priorities</li></ul><p>Language: Fluency in English and Arabic is required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About WorldFish WorldFish is an international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty.<br> It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy and knowledge to enable equitable and inclusive impact for millions who depend on fish and other aquatic foods for their livelihoods and nutrition.<br> Our work in countries advances progress on multiple 2030 Sustainable Development Goals through science and innovation, with a vision of healthy people, healthy planet and shared prosperity.<br> About the Project : The project, “Promoting sustainable fisheries management in the Red Sea Large Marine Ecosystem” (RedSeaFish) is funded by the Global Environment Facility (GEF), and implemented by the Food and Agriculture Organization of the United Nations (FAO).<br> WorldFish is executing, three components of the project while the Regional Commission for Fisheries (RECOFI) is responsible for executing one component.<br> The project aims to strengthen regional cooperation and management for sustainable shared fisheries in the Red Sea through strengthening fisheries data and information systems, enhancing collaborative regional fisheries management in the Red Sea, improving national regulatory frameworks and institutional capacity to manage Red Sea fisheries, and improving knowledge and awareness to support sustainable fisheries management.<br> The beneficiary countries include Djibouti, Egypt, Eritrea, Jordan, Sudan and Yemen, while Saudi Arabia will partner and engage in project activities.<br> The project management unit will be based in Cairo, Egypt.<br> About the Position The Development Manager (Project Technical Officer) will provide specialized technical expertise and operational support for the implementation of the RedSeaFish project.<br> The role focuses on ensuring the technical quality, coordination, and timely delivery of activities related to fisheries management, data systems, and capacity development across participating countries.<br> Working under the supervision of the Chief Technical Advisor/Project Manager, the incumbent will ensures the day-to-day operation of project activities, coordinate closely with international experts, consultants, partners, and national stakeholders to ensure harmonized, science-based, and regionally consistent outputs, as well as the effective organization and execution of technical activities at both regional and national levels.<br> This role requiring very good expertise in fisheries management, multi-country coordination, and compliance with donor requirements.<br> This is a Nationally Recruited Staff (NRS) position and WorldFish offers a competitive remuneration package including comprehensive benefits (but not limited to) insurance coverage for staff and eligible dependents, 15% employer provident fund contribution, paid leave and others.<br> The duration of the contract will initially be for a three-year period with possibility for extension, depending on funding and performance.<br> Location The full-time staff will be based in Cairo, Egypt.<br> The successful candidate should be available to commence the role as soon as possible.<br> This full-time job is open to Egyptians nationals only.<br> How to Apply Interested applicants are invited to submit the following information online latest by 15 July 2026 A cover letter including a 1-page (max) description of why you are an ideal candidate for this role referring to the key responsibilities and what you would bring to the role; A current curriculum vitae; Names and contacts (telephone and e-mail addresses) of three referees who are familiar with your qualifications and work experience.<br> Your nominated referees ideally should have persons from each of the following category: direct supervisor, internal peer and/or direct report.<br> None of referees will be contacted without your permission.<br> The screening will start immediately and will continue until the position is filled.<br> Due to the high volume of applicants for WorldFish positions, we appreciate all interest, but only short-listed candidates will be contacted.<br> Our Gender, Diversity and Inclusion Commitment Over 40% of WorldFish staff is women with some 30 nationalities represented and contributing to its dynamic multicultural work environment.<br> WorldFish is committed to promoting a work environment where diversity and inclusion are valued and we seek to have gender balance in the organization.<br> We aim to also seek balance across other diverse dimensions.<br> People in WorldFish are treated equally irrespective of gender, ethnicity/race, national or social origin, disability, religion, political affiliation, age, family size, marital status or any other form of personal identity.<br> We are an equal opportunities employer and strongly encourage qualified women and men from developing nations to apply.<br> Advanced university degree (MSc required; PhD preferred) or equivalent professional experience in Fisheries, Marine Biology, Natural Resources Management, Environmental Policy/Economics, or a closely related field, combined with relevant project management experience.<br> Minimum 5–7 years of relevant experience in fisheries or marine resource management.<br> Good project management experience, including workplan and budget management, contracting and procurement, FAO/GEF financial compliance, reporting, gender-responsive monitoring, evaluation and learning (MEL), and management of mid-term and terminal evaluations.<br> Experience in fisheries management planning, stock assessments, or fisheries data systems.<br> Knowledge of Ecosystem Approach to Fisheries (EAF) and international frameworks.<br> Strong analytical, coordination, and report-writing skills.<br> Fluency in English.<br> Desirable Skills/Experience Experience with FAO, GEF, or other donor-funded projects.<br> Knowledge of MCS, IUU fishing, and fisheries governance.<br> Experience in regional or multi-country initiatives.<br> Familiarity with digital tools for fisheries data (e.<br>g., GIS, Kobo/ODK).<br> Strong stakeholder engagement and facilitation skills.<br> Understanding of gender-responsive and inclusive fisheries approaches</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Work Location In-person, Cairo, Egypt Expected duration 6 months Duties and Responsibilities Org. Setting and Reporting The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe, resilient and sustainable cities and communities. UN-Habitat promotes urbanization as a positive transformative force for people and communities, reducing inequality, discrimination and poverty. UN-Habitat Regional Office for Arab States (ROAS) was established in 2011 in Cairo, Egypt, and provides technical cooperation and capacity building for 18 countries across the Arab region. The Regional Office promotes and implements policies, programs and operational projects in UN-Habitat s focus areas, at regional, national, and local levels, aimed at achieving sustainable urban development in the countries of the region, and provide technical cooperation services, upon request from governments. UN-Habitat ROAS covers all the operational activities and projects in 18 countries across the Arab Region; currently, with 16 active country programmes. This internship is located in the Regional Office for Arab States, Cairo duty station. Under the overall guidance and direct supervision of the Programme Officer, SDG Localization &amp; NUA Advancement Programme, the intern will undertake the following duties: Responsibilities Assist in programme development through research, analysis and presentation of key issues. Support UN-Habitat's engagement with member states, the League of Arab States (LAS), ESCWA, and other regional intergovernmental bodies, tracking priorities and follow-up actions. Research and analyze the impact of the ongoing crises in the Middle East on urban development, human settlements, and the evolving programmatic priorities of Arab states and UN-Habitat Country Offices. Contribute to identifying and mapping the strategic priorities of governments and Country Offices in the Arab region, with a view to informing UN-Habitat's programmatic positioning and response. Assist in monitoring and documenting key regional political and humanitarian developments relevant to UN-Habitat's mandate. Support the timely delivery of programme tasks. Support UN-Habitat s effective representation and active engagement in regional mechanisms. Mapping of relevant partners, donors and stakeholders Conduct research and literature review on key thematic issues. Support the drafting and visualization of presentations and concept notes. Keep track/follow-up on schedules, deadlines, and action points for various projects. Coordinate the collection, verification, consolidation, organization and/or submission of data from regional colleagues, partners and stakeholders. Keep meeting minutes and action points at UN-Habitat led meetings. Provide logistical support on activities such as the organization and rep orting of conferences, events, training courses, etc. Perform other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications/special skills</b></p><p>Applicants must at the time of application, meet one of the following requirements:</p><ul><li>a. Be enrolled in a graduate school programme (second university degree or equivalent, or higher), </li><li>b. Be enrolled in the final academic year of a first university degree program (minimum Bachelor's level or equivalent), </li><li>c. Have graduated with Bachelor's degree, Masters, PhD or equivalent.</li></ul><p>Be computer literate in standard software applications (Microsoft Office Suite).</p><p>Have demonstrated a keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter.</p><p>Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes a willingness to try and understand and be tolerant of differing opinions and views.</p><b>Preferred areas of study:</b> Bachelor s degree in political science, international relations, development studies, economics, urban planning, or a related field.<p>Applicants to the UN Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required.</p><p>Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master s or Ph.D. Programme or equivalent, or have completed a Bachelor s, Master s or Ph.D. Programme.</p><p>Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage.</p><p>Proficiency in using Microsoft Office (Word, Excel and PowerPoint) is required.</p><p>Experience in project management, research, proposal development, and/or event organizing is desirable.</p><b>Languages</b><p>English and French are the working languages of the United Nations Secretariat. For this internship position, fluency in oral and written English and Arabic is required. Knowledge of another UN language is desirable.</p><b>Additional Information</b><p>Do you have any previous UN internship experience? If yes, please indicate the UN entity and the specific dates.</p><b>Intern Specific text</b><p>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.</p><b>No Fee</b><p>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Senior Financial Analyst</strong><br><strong>Purpose of the Job</strong><br>The Senior Financial Analyst owns financial planning, budgeting, forecasting, consolidation, and analysis across Coptic Orphans' five operating entities (USA, Canada, Australia, UK, and Egypt), and ensures compliance with the accounting standards applicable in each jurisdiction. The role leads budgeting cycles, financial close coordination, and audit preparation for assigned entities; produces the consolidated financial view that informs executives and board decision-making; and drives multi-currency analysis, inter-entity reconciliation, and cross-jurisdiction grant reporting.<br><strong>Essential Functions and Responsibilities</strong><br><strong>Financial Planning &amp; Analysis </strong><br><ul><li>Lead financial planning and analysis activities across all operating entities, including consolidated budgeting, rolling forecasting, scenario modeling, and sensitivity analysis.</li><li>Build and maintain the financial data architecture, including models, data sources, and dashboards that support financial decision-making across the organization.</li><li>Produce monthly, quarterly, and annual consolidated financial reports for the senior leadership team.</li><li>Deliver decision-ready financial analysis to the senior leadership team, translating data into clear executive narratives. </li><li>Proactively identify financial trends, risks, and opportunities, and surface these to leadership with recommended actions.</li></ul><br><strong>Financial Reporting &amp; Compliance </strong><br><ul><li>Ensure accuracy and audit-readiness of financial records in compliance with internal policies and the accounting standards applicable in each of the five operating jurisdictions.</li><li>Own the consolidated financial reporting process, ensuring consistency and reconciliation across entities, currencies, and reporting frameworks.</li><li>Design and maintain financial internal controls and procedures, in coordination with the Compliance Officer on regulatory matters and external auditors on audit findings.</li><li>Lead audit preparation, serve as the primary finance interface with external auditors, and drive timely resolution of audit findings.</li><li>Drive continuous improvement of financial close, reporting, and control processes, proposing policy updates, automation opportunities, and standardization across entities.</li></ul><br><strong>Budgeting, Forecasting &amp; Financial Stewardship</strong><br><ul><li>Design and coordinate the annual budget process and roll forecast updates across all entities, also establishing a calendar, templates, and assumptions, and consolidating outputs into a single organizational view.</li><li>Monitor budget performance through monthly and quarterly variance root cause analysis and recommend corrective actions to Directors and the Executive Director.</li><li>Track restricted funds across the organization, including donor-designated contributions, sponsorship funds, and any institutional grants to ensure proper allocation, reporting, and compliance with donor intent and applicable accounting standards.</li></ul><br><strong>Required Education, Experience, Knowledge, and Skills</strong><br><ul><li>Bachelor's degree in Finance, Accounting, or a related field; a Master's degree is a plus<br>certification (CMA, CPA, CFA, or ACCA) is strongly preferred.</li><li>7-10 years of progressive experience in financial analysis or accounting, including at least 2 years in a multi-entity or multi-country environment.</li><li>Strong analytical and organizational skills with attention to detail.</li><li>Advanced Microsoft Excel (scenario modeling, Power Query, dynamic arrays) and ERP experience is required (e.g., NetSuite, SAP Business One, Oracle ERP, or Microsoft Dynamics).</li><li>Experience with multi-currency consolidation, FX variance analysis, and inter-entity reconciliation.</li><li>Good verbal and written communication skills.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Ability to work independently and collaboratively with cross-functional and cross-country teams across multiple time zones.</li></ul><br><strong>Travel and Working Requirements </strong><br><ul><li>Typical office environment, such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel.</li><li>Occasional international travel is expected.</li><li>Working out of the official hours and on weekends may be required.</li></ul><br> </div>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>Reports to:</h4> <p>Program/Project Director or Senior HSE Manager</p> <h4>Direct reports:</h4> <p>Project teams (as applicable) including HSE Officer and HSE Inspector</p> <h4>Collaborates with:</h4> <ul> <li>Senior HSE Manager</li> <li>HSE Lead & Subject Matter Expert – MEA</li> <li>Program & Project Directors/Managers/Associates</li> <li>Construction & Logistics Directors/Managers</li> <li>Other Directors within the JLL Business</li> <li>Regional Functional Support Leads (SMEs)</li> <li>Talent Acquisition Leads</li> <li>MEA HR team representative</li> <li>Service Line Bid Managers</li> <li>Document Controllers</li> <li>QA/QC Auditor</li> <li>External Consultants’ HSE teams and representatives</li> <li>Client HSE teams and representatives</li> </ul> <h4>Years of experience:</h4> <p>7-10 years</p> <hr> <h4>Roles and responsibilities</h4> <h5>Business management</h5> <ul> <li>Helps implement annual HSE business plan objectives and targets at the program/project level</li> <li>Contributes to ‘work winning’ by contributing to RFP responses (as required)</li> <li>Implements the requirements of our ISO 45001 certified Occupational Health & Safety Management System (OHSMS) and provides feedback on potential improvement opportunities</li> <li>Provides HSE support and guidance to program/project staff</li> <li>Helps to deliver JLL’s Global Week campaign on their assigned program/project</li> <li>Implements all new and revised HSE plans, processes, procedures, and other documents as communicated by the Senior HSE Manager or HSE Lead & Subject Matter Expert</li> <li>Attends all MEA HSE meetings and proactively participates</li> </ul> <h5>Program start-up and mobilization</h5> <ul> <li>Acts as primary project contact for HSE matters on their program/project</li> <li>Works with project teams to identify HSE resource requirements</li> <li>Works with project teams to understand client HSE requirements and deliverables</li> <li>Develops and delivers project specific documents (e.g. HSE plans, procedures, forms) using templates from the knowledge platform (KP)</li> <li>Consults with the MEA HSE Lead & SME if client required documents are not available on the KP</li> <li>Submits all project specific HSE documents for the required QA/QC checks</li> <li>Conducts technical evaluations on consultant/contractor technical RFP returns</li> <li>Reviews consultant and contractor HSE document submissions for suitability and compliance with client, legal and JLL requirements</li> <li>Ensures a comprehensive project HSE plan is developed and complies with JLL requirements</li> </ul> <h5>Project delivery</h5> <ul> <li>Conducts internal HSE review meetings and inspections/audits to ensure compliance with the HSE management plan and client requirements</li> <li>Conducts inspections to monitor staff compliance to their HSE responsibilities and JLL requirements; reports any non-compliance to the Senior HSE Manager or program/project Director</li> <li>Provides HSE advice and guidance to the program/project Director</li> <li>Manages performance of direct reports and deals effectively with non-performance issues when needed in a timely manner</li> <li>Conducts audits and inspections to ensure that specified HSE deliverables and contractual obligations are implemented; deals effectively with any shortfalls in performance</li> <li>Ensures the performance of client-employed consultants and contractors is monitored against their contractual requirements and approved HSE plans, raising any issues with the client</li> <li>Provides HSE performance reports and presentations to the client and stakeholders</li> <li>Ensures a structured program of training is delivered to both the project and HSE team</li> <li>Drives a positive safety culture through recognition of important project milestones (e.g. million manhours) and individual behaviors</li> <li>Provides project achievement details to the Senior HSE Manager or MEA HSE Lead & SME in a timely manner</li> <li>Ensures project compliance with all JLL corporate and regional HSE requirements</li> <li>Develops and maintains an environment of trust, diversity, and inclusion</li> <li>Demonstrates behaviors and leadership in line with JLL core values, adhering to the code of ethics in all areas of work delivery and instills this into the whole team at every opportunity</li> <li>Provides support, guidance and coaching to team members</li> <li>Conducts a monthly team meeting to engage, communicate, and cascade information to team members</li> <li>Collates program/project HSE performance data, produces a monthly performance report, and submits to the designated Senior Manager (if applicable), program/project Director and client</li> <li>Conducts project audits to validate compliance with OHSMS, project HSE plans and client HSE deliverables</li> <li>Provides the Senior HSE Manager or MEA HSE Lead & SME with on-time HSE performance statistics for inclusion in the monthly ExCom HSE report</li> </ul> <h5>Human resources management</h5> <ul> <li>Assists the Talent Acquisition team in identifying and selecting suitable HSE candidates</li> <li>Engages in selection, interviewing and recruitment of project HSE candidates (below Director level) with relevant Project Directors</li> <li>Seeks to further the diversity and inclusion agenda and targets (including Saudization and Emiratization targets) throughout the recruitment process</li> <li>Interprets and incorporates HSE business plan objectives into their own (and team members’) goal setting</li> <li>Ensures timely completion of all performance management processes in Workday</li> <li>Ensures the correct management of underperforming direct reports, ensuring correct HR processes are followed and consultation at every stage is sought in a timely manner</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>JLL privacy notice</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.</p></p><p></p>

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the overall supervision of the Regional Director and the direct supervision of the Senior Regional Media and Communications Officer, the Senior Audiovisual Communications Associate will support brand compliance and production of audiovisual and graphic content that contribute to the Organization s communications objectives. The incumbent will contribute to the development and implementation of multimedia activities that enhance visibility and engagement across digital and traditional platforms.</p><p>Required Qualifications and Experience Education Bachelor s degree in Communications, Multimedia Design, Graphic Arts, or related field from an accredited academic institution, with five years of relevant professional experience; or High school diploma with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience in photography, videography, and video editing for institutional or corporate communications. Demonstrated experience in producing infographics and other graphic design outputs. Familiarity with social media platforms and optimization of multimedia content for digital channels. UN/NGO experience and knowledge in the field of migration would be an asset.</p><p>Skills Strong creative and technical skills in multimedia production. Ability to handle multiple projects under tight deadlines. Knowledge of motion graphics and animation is an asset. Excellent interpersonal and communication skills; ability to work in a multicultural environment.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Knowledge of French would be an advantage Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</p><p>Core Competencies behavioural indicators Level 2 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p><p>Managerial Competencies behavioural indicators Level 2, if with direct reports Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility : Leads with humility and shows openness to acknowledging own shortcomings.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><b>Education:</b> Bachelor's degree in Communications, Multimedia Design, Graphic Arts, or related field from an accredited academic institution, with five years of relevant professional experience; or High school diploma with seven years of relevant professional experience.</li><li><b>Experience:</b> Experience in photography, videography, and video editing for institutional or corporate communications. Demonstrated experience in producing infographics and other graphic design outputs. Familiarity with social media platforms and optimization of multimedia content for digital channels. UN/NGO experience and knowledge in the field of migration would be an asset.</li><li><b>Skills:</b> Strong creative and technical skills in multimedia production. Ability to handle multiple projects under tight deadlines. Knowledge of motion graphics and animation is an asset. Excellent interpersonal and communication skills; ability to work in a multicultural environment.</li><li><b>Languages:</b> Fluency in English and Arabic (oral and written). Knowledge of French would be an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description: </b>Job Title: ESG and Sustainability Manager Reporting to: Regional Chief Operating Officer Egypt, and BGIUK Sustainability Manager (matrix reporting) Department: Corporate Responsibility, Sustainability &amp; ESG Location: Cairo, Egypt (occasional travel required) We make health happen: At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. The ESG &amp; Sustainability Manager role supports this purpose by reducing the environmental impact of Bupa s operations in Egypt (Bupa Egypt Insurance (BEI) as well as Bupa Global overall and increasing its positive social impact. This role works closely with colleagues across Bupa Egypt Insurance, Bupa Global, and the Bupa ESG teams to deliver local ESG programmes that align with Bupa s global Better World strategy. The role also ensures compliance with Egyptian ESG regulations and leads annual external ESG reporting to the Financial Regulatory Authority (FRA). Key Responsibilities Local ESG Strategy Develop and deliver the Bupa Egypt ESG strategy in alignment with: The Bupa Group Better World ESG strategy Bupa Global (BGIUK) and BEI business strategies Bupa Enterprise Policy on Sustainability BEI and BG strategies Set clear, measurable ESG targets and oversee delivery. Work closely with Bupa Global ESG teams to ensure alignment and share best practices. Support selected Bupa Global ESG initiatives and local programme rollouts where required. The role holder will also ensure BEI ESG programmes and best practice are shared across Bupa Global and work with the wider BG and BGIUK ESG teams to ensure all BEI work supports the bigger picture. This will include working on the BG ESG strategy and rolling out BG programmes to other operational locations. Local reporting and disclosures : develop reporting in line with internal and external requirements. Internally this includes developing local updates and reports for the BGIUK ESG and non-financial reporting teams, the BEI Executive and the Board. External reporting will need to comply with Egyptian regulatory requirements - the Egyptian Financial Regulatory Authority (FRA) has introduced mandatory ESG reporting regulations to align with international standards and promote sustainable development. An annual ESG report is required alongside annual financial reporting. This work will require close collaboration with the BEI management and compliance teams. Increasing local social impact : develop a local Egypt plan to ensure positive social impact in the local community which maximizes what BEI can offer and which aligns with the Better World strategy. This work will include leading the Bupa Foundation Community Committee and liaising with the BGIUK Head of Community and Bupa Foundation team. Reducing environmental impact : develop the plan to support Bupa Global to get to net zero. This work will include liaising with the BGIUK ESG team and local Property teams on reducing energy consumption and green energy options to decarbonize. It also will mean working with local teams to reduce waste, increase recycling rates and reduce water consumption/conserve water. Education and engagement of BEI and BG teams : work with colleagues to educate and inspire local ESG action to reduce our environmental impact and to help make a better world through positive social impact. This includes embracing innovative technologies and practices to help Bupa make a better world. Support the engagement of Bupa Global s network of healthcare providers as part of our ESG journey : work with the BG Provider team to influence providers so they can reduce their direct emissions, and we reduce our scope 3 emissions. Advocate for sustainability internally and externally : attend events about ESG and act as a spokesperson (where agreed and appropriate). Why Bupa We re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa , we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: EMAIL_ADDRESS Time Type: Full time Job Area: People &amp; HR Locations: Egypt - Cairo</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Environmental Science, Business, Economics, Political Science/Policy or a related field. 5+ years of relevant experience in sustainability / ESG roles. Experience managing a sustainability agenda for an international company as well as ESG and TCFD reporting experience to the FRA or other regulating bodies. Proven exposure to international ESG frameworks, benchmarking, and best practices across multiple organisations or markets. Relevant ESG or sustainability certifications are required or strongly preferred, such as: GRI (Global Reporting Initiative) Certification CFA Certificate in ESG Investing ISO 14001 / ISO 45001 Lead Auditor or Practitioner Sustainability or ESG Reporting certifications Climate related or responsible investment qualifications Demonstrated experience in formal executive board and committees reporting and presenting. Demonstrated experience in programme design, delivery, measurement, and reporting. Excellent communication and stakeholder management skills, with experience working in matrix environments. Strong data handling skills with the ability to translate insights into actions. Empowered to make decisions in line with Bupa s sustainability and ESG strategy. Confident in challenging constructively and collaborating effectively across functions and geographies. Strong leadership, organisational, and programme management capabilities. High attention to detail and commitment to accuracy.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope The Immigration and Border Governance (IBG) Unit at IOM Egypt supports relevant Governmental authorities in enhancing their capacities to manage borders efficiently in a coordinated and integrated way. Current and upcoming interventions include extensive training, equipment and infrastructure provision programme for different Ministries including Ministry of Defence, Ministry of Interior, Ministry of Transportation and Ministry of Finance, Ministry of Foreign Affairs, International Cooperation, and Egyptian Expatriates, , Ministry of Civil Aviation relevant departments mandated with border management in Egypt on various technical topics, policy support, initiatives related to International Migration Law (IML), rule of law, rights-based border management, Integrated Border Management (IBM), Humanitarian Border Management (HBM), maritime law and SAR (Search and Rescue), countering-cross border crime, development and trade, legal identity (migrant registration, biometrics, travel document standards) and cross border cooperation with neighbouring countries in the above domains including implementation of international agreements in support of humane and orderly migration. Under the overall supervision of the Senior Programme Manager- Immigration and Border Governance (IBG) and direct supervision of the National Project Officer (IBG), the incumbent will provide technical and administrative support to the Immigration and Border Governance (IBG) Programme in support of border management authorities in the Arab Republic of Egypt, in particular in the area of combatting cross-border crime and border governance. S/he will also support IBG projects in IOM Egypt related to migration data and risk analysis, countering smuggling of migrants, and artificial intelligence in border management, and activities related to migrants human rights and protection approaches in the country.</p><p>Required Qualifications and Experience</p><p>Education Bachelor s degree in Law, International Law, Governance Studies, Humanitarian Action, Economy, Development studies, Security studies, Political Science or any other related field from an accredited academic institution with five years of relevant professional experience; or High school diploma with seven years of relevant experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience in the field of government, security, law, human rights, and/or economic development in international organizations, border management and law enforcement, national/international institutions, project development, donor relations or similar. Experience in supporting IBG projects and programmes; experience in delivering IBG-related training and workshops for government officials is an advantage. Experience developing training plans, standard operating procedures and detailed instructions. Experience with international humanitarian organizations, non-government or government institutions/organizations in a multi-cultural setting is an advantage. Experience supporting the development of standard operating procedures (SOPs), concept papers and project proposals is an advantage.</p><p>Skills Good understanding of international law (in particular International Migration Law), rule of law concepts, as well as human rights. Knowledge of IBM (Integrated Border Management) concepts and their practical application in border management programmes is an advantage. Demonstrated knowledge of international and national legal frameworks addressing cross border crime, with a specific focus on smuggling of migrants and trafficking in persons. Ability to conduct research, analyse information and data, and prepare analytical reports, briefing notes and other project documentation. Demonstrated ability to manage projects and organize workshops, training activities and stakeholder events involving multiple partners. Strong written and oral communication skills in English, including the ability to prepare and deliver presentations and briefings. Knowledge of UN and bilateral donor programming. Knowledge of financial rules and regulations. All IOM staff members in all categories are required to be fluent in one of the IOM s official languages (English, French, Spanish). For this position, Fluency in Arabic and English both written and Oral is required. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education:</strong> Bachelor's degree in Law, International Law, Governance Studies, Humanitarian Action, Economy, Development studies, Security studies, Political Science or any other related field from an accredited academic institution with five years of relevant professional experience; or High school diploma with seven years of relevant experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li><strong>Experience:</strong> Experience in the field of government, security, law, human rights, and/or economic development in international organizations, border management and law enforcement, national/international institutions, project development, donor relations or similar. Experience in supporting IBG projects and programmes; experience in delivering IBG-related training and workshops for government officials is an advantage. Experience developing training plans, standard operating procedures and detailed instructions. Experience with international humanitarian organizations, non-government or government institutions/organizations in a multi-cultural setting is an advantage. Experience supporting the development of standard operating procedures (SOPs), concept papers and project proposals is an advantage.</li><li><strong>Skills:</strong> Good understanding of international law (in particular International Migration Law), rule of law concepts, as well as human rights. Knowledge of IBM (Integrated Border Management) concepts and their practical application in border management programmes is an advantage. Demonstrated knowledge of international and national legal frameworks addressing cross border crime, with a specific focus on smuggling of migrants and trafficking in persons. Ability to conduct research, analyse information and data, and prepare analytical reports, briefing notes and other project documentation. Demonstrated ability to manage projects and organize workshops, training activities and stakeholder events involving multiple partners. Strong written and oral communication skills in English, including the ability to prepare and deliver presentations and briefings. Knowledge of UN and bilateral donor programming. Knowledge of financial rules and regulations. Fluency in Arabic and English both written and Oral is required.</li></ul><p></p></section>

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals (SDGs). As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDGs. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The Associate Data Scientist contributes to the development and delivery of data science solutions to better enable the planning, decision making, and implementation of organization programmes. It contributes to the design of the products that provide situational awareness, insight, and predictive assessment to guide programme management and execution. It also contributes to identifying significant issues and opportunities to implement innovative approaches and evidence-based reasoning to complex organizational issues. This role contributes to interacting with counterparts and technical staff in relevant organizational units in data analytics, data engineer, data owners and subject matter experts to support data initiatives through building data models to be used in data analysis, prediction in support of organization's requirements and compliance with data governance, protection and security needs. It also contributes to external relationship with the UN funds, programs and other UN specialized agencies, research institutes and business industry, consultants, and NGOs to collaborate and exchange best practices and to update on new products or services. This position is located within the Office of the United Nations Resident Coordinator (Head RCO) in Cairo, Egypt, and reports to the Development Coordination Officer, Strategic Planning and RCO Team Leader. Responsibilities Within delegated authority the incumbent will support on inter-agency UNCT groups, track the Cooperation Framework and perform the following duties:</p><ol><li>Implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.</li><li>Contribute to the identification, analysis and interpretation of trends or patterns, using statistical methods to identify relevant features and variables in structured sources of information and data.</li><li>Implement process improvement mechanisms for data analytics tasks; acquire and clean data from primary or secondary sources and maintain databases/data systems.</li><li>Contribute to the development of reports, dashboards or other tools to effectively summarize findings and convey information to management.</li><li>Track and report on progress regarding department specific data initiatives.</li><li>Contribute to the creation of basic data visualization outputs to aid decision-making and communications of analysis outputs.</li><li>Contribute to project tasks, assist with data collection and initial analysis, and report unresolved issues to senior staff.</li><li>Contribute to the production of data products like reports or newsletters related to data analysis activities.</li><li>Contribute to data collection and gathering business requirements across departments to identify pain points and support data-driven analysis.</li><li>Compile and clarify data insights and develop supporting materials in preparation for stakeholder communications.</li><li>Keep abreast of the current and emerging trends and developments in data analytics best practices, technologies, tools, etc.</li><li>Contribute to data collection and preliminary analysis to support the preparation and verification of data used in model assessments.</li><li>Contribute to the design and development of data science products to reveal insights and to provide an understanding or knowledge of the data that would otherwise not be detected without the application of advanced analytical methods such as artificial intelligence, machine learning, predictive analytics, data and text mining, natural language processing, statistics, and use of relevant algorithms and computational approaches.</li><li>Contribute to the development of processes and tools to monitor and analyze model performance and data accuracy.</li><li>Contribute to activities aimed at building capacity of staff on data analytics, including trainings for staff members and other personnel.</li><li>Contribute to the trainings and workshops on data analytics.</li><li>Contribute to data preparation and preliminary analysis, support team members in data verification and routine reporting tasks, help in administrative aspects of the work plan.</li><li>Perform other related tasks as assigned.</li></ol><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>An advanced university degree (Master's degree or equivalent) in computer science, data science, analytics, statistics, applied mathematics, information management, data management, information systems, information science, economic or social sciences, or a related field, is required. A first-level university degree (Bachelor s degree or equivalent) in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.</p><h2>Work Experience</h2><p>A minimum of two (2) years of progressively responsible experience demonstrating the knowledge, skills and ability to translate business requirements into technical solutions, is required. Knowledge of foundational concepts in data manipulation and data analysis such as data structures and statistical methods is required. Knowledge of the data lifecycle including data collection, data wrangling, analysis, visualization, deployment, monitoring, and reporting is required. Knowledge in database management to extract, transform, and load data from various sources is required. Demonstrated skills in data storytelling and data visualization tools such as Tableau, Power BI, Qlik, and R is required. Demonstrated ability to trouble-shoot and solve complex data problems, is required. Demonstrated experience and skills to communicate complex and technical matters to diverse audiences is required. Experience and knowledge of core data science and analytics concepts, including statistics and predictive modelling is desirable. Demonstrated skills in data integration tools such as Jupyter, Matlab, Knime, SPSS, and SAS is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required.</p>

<p>Job Description The Netherlands Agricultural Network in Cairo is looking for an enthusiastic, experienced and motivated colleague to join our team. You will be posted at the Embassy of the Kingdom of the Netherlands in Cairo with primary working area in Egypt. The diversity of tasks and responsibilities will require a willingness to take initiative, to act proactively and independently, with a structured and result-oriented approach. You have analytical skills, you can work independently and you are a good communicator. You are a team player. A willingness to travel is essential as several visits and activities take place outside Cairo.</p><p>General features of the Netherlands Agricultural Network The Netherlands Agricultural Network (LAN) represents the Netherlands Ministry of Agriculture, Fisheries, Food Security and Nature (LVVN in Dutch). LAN consists of 62 teams stationed at Dutch embassies and consulates-general and they are active in 77 countries. LAN also represents the Netherlands in multilateral organisations; EU in Brussels, FAO/WFP/IFAD in Rome and OECD in Paris. LAN is established in regions that can offer viable chances for Dutch companies, knowledge institutions and societal organisations in the domain of agriculture, fisheries, food and nature. This way, LAN strengthens and contributes to the implementation of the LVVN Europe strategy and the LVVN International strategy aligned with the UN Sustainable Development Goals (SDG). LAN supports agricultural development, dialogue and (bilateral and multilateral) cooperation in the field of sustainable agriculture, nature / biodiversity, food safety, food security and fisheries. Trade promotion, stimulating Dutch investments abroad, promoting market access for Dutch agri-food products and knowledge, innovation and technology in the country of representation also belong to its core tasks. LAN adopts a proactive approach, seeking out opportunities for Dutch agribusiness and establishing direct contact with the relevant stakeholders via newsletters, social media, the international LVVN website www.agroberichtenbuitenland.nl and the website of the Dutch embassy.</p><p>Tasks The Policy Officer for Agricultural Affairs Collects, identifies, analyses, interprets and reports on information and developments in one or more LVVN domains that are of importance for the development of LVVN policy; Is responsible for the translation of the LVVN policy in the local context of Egypt and helps to develop a course of action under the direction of the Agricultural Counsellor; Is responsible for the implementation of a subset or several themes of the LVVN policy within the annual plan and under the direction of the Agricultural Counsellor; Contributes to the planning, organization and evaluation of bilateral partnership projects in relation to nature, water, environment and sustainable development; Is responsible for the preparation, planning, support and guidance of Dutch trade missions and other promotional activities, such as participation in fairs and exhibitions, representing LVVN interests and policy; Is responsible for gathering information on specific relevant topics by studying literature and reports, contributing to research and advising on the relevant policy, including independent analysis and interpretation of the collected information and data; Has an understanding of the local political/administrative environment, establishes and maintains network contacts for carrying out the above tasks; Monitors local veterinary, phytosanitary and seed-related legislation and regulations, identifies bottlenecks in trade transactions and contributes to solutions and (new) opportunities for Dutch stakeholders; Keeps track of and acts upon requests addressed to the LAN-team, activities and contacts in the relevant databases, such as the CRM-program Achilles; Prepares and writes articles and posts for www.agroberichtenbuitenland.nl , newsletters and social media channels Reports directly to the Agricultural Counsellor who carries final responsibility for the entire LAN team;</p><p>Requirements Profile of colleague You have a broad interest, strong analytical and project management skills You are by nature a cooperative team player who likes to work together, share information and is willing to help colleagues. You are eager to learn, enthusiastic and initiative-oriented and you oversee complex dossiers. You have a sharp pen in impeccable English. You are proactive, flexible and you can handle deadlines well. You can quickly build and maintain a relevant network.</p><p>Knowledge &amp; skills requirements Level of education: higher professional graduate level (preferably agriculture/nature related); Level of working experience: at least 5 years of professional experience</p><p>Knowledge Knowledge of and insight into local agriculture, food, fisheries and nature policy, legislation and regulations, sector organizations, knowledge institutions and government structures and agribusiness: General knowledge and understanding of current developments in policy domains, society and trading position in Egypt; Knowledge of the national and regional environmental policy and veterinary and phytosanitary legislation is a plus; Good verbal and written command of English and Arabic; Familiarity with and ability to adapt to Dutch culture and customs.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have a broad interest, strong analytical and project management skills You are by nature a cooperative team player who likes to work together, share information and is willing to help colleagues. You are eager to learn, enthusiastic and initiative-oriented and you oversee complex dossiers. You have a sharp pen in impeccable English. You are proactive, flexible and you can handle deadlines well. You can quickly build and maintain a relevant network.</p><p>Level of education: higher professional graduate level (preferably agriculture/nature related); Level of working experience: at least 5 years of professional experience</p><p>Knowledge of and insight into local agriculture, food, fisheries and nature policy, legislation and regulations, sector organizations, knowledge institutions and government structures and agribusiness: General knowledge and understanding of current developments in policy domains, society and trading position in Egypt; Knowledge of the national and regional environmental policy and veterinary and phytosanitary legislation is a plus; Good verbal and written command of English and Arabic; Familiarity with and ability to adapt to Dutch culture and customs.</p><p>Strong communication and contact skills, enjoying to use social media and exploring new ways of communication; You are a natural networker with the capacity to build, maintain and expand a network of contacts in all relevant fields; Ability to translate insights and information into recommendations, plans and reports and assessing the resultant policy consequences; Good computer skills and experience with various computer programs.</p><p>Competencies Initiative Integrity Organizational and political sensitivity Analytical thinking Ability to work with others Flexibility</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join&nbsp;us at Accor,&nbsp;where&nbsp;life pulses&nbsp;with&nbsp;passion!​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p>Hospitality&nbsp;is&nbsp;a&nbsp;work&nbsp;of&nbsp;heart,​<br>Join&nbsp;us and&nbsp;become&nbsp;a&nbsp;Heartist®</p><br><br>Job Description<br><br><ol><li><ol><li>In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Manager ensure security and safety across the facility, keep the related records and develop him/herself.</li><li>Fully perform other duties assigned by the Security Supervisor and other seniors.</li><li>Ensure the life and property safety of people is his/her area of duty.</li><li>Greet guests, provide information and guidance to them and bid them farewell.</li><li>Organise human and vehicle traffic and contribute to the communication between the facility and individuals.</li><li>Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.</li><li>Carry out initial response to important incidents such as fires, sabotages, injuries, and&nbsp; fights and report the incident to the respective persons.</li><li>Be respectful, moderate and polite to managers, seniors and colleagues.</li><li>Pass on all relevant information to the next security officer on shift.</li><li>Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.</li><li>Is familiar with the procedures to catch and detain criminals.</li><li>Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.</li><li>Immediately inform his/her supervisor in the event of any bomb or suspicious package call and ensure security around the area where the bomb or suspicious package call has been made.</li><li>Take part in the Emergency Response Teams.</li><li>Ensure that the shift area is kept in a clean, orderly and neat manner.</li><li>Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.</li><li>Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.</li><li>Protect the hotel’s guests from any external factors that may cause inconvenience.</li><li>Gather information and pass such information on to seniors rather than disclose information to third parties.</li><li>When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.</li><li>Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to his/her supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.</li><li>Control the units around the facility and report any suspicious persons or vehicles to his/her supervisor.</li><li>Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.</li><li>Fully comply with the rules concerning shift changes and ensure that no problems occur.</li><li>Ensure the security around the areas where explosive and combustible agents for entertainment purposes will be used.</li><li>Make use of all opportunities for self-development. Eliminate any problems and shortcomings in inspections and controls and report any needs. Make every effort to be the best.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. &nbsp;</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description</li></ol></li></ol><br>Qualifications<br><br><ol><li><strong>Education:</strong> At least a high school diploma.</li><li><strong>Experience: </strong>At least 2 years of work experience in the related field. Experience in the industry is an asset.</li><li><strong>Foreign Language:</strong> Not required.</li><li><strong>Courses and Training:</strong>&nbsp; Prior attendance in courses and seminars in the related field.</li><li><strong>Computer Literacy:</strong> Not required.</li><li><strong>Skills:</strong> Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive</li></ol> </div>

<p>The Operations &amp; Offices Manager is responsible for ensuring that BlackStone eIT's people, assets, compliance, and facilities operate reliably and consistently across all company locations. With offices spanning the UAE, Saudi Arabia, Jordan, Egypt, and Morocco, and a large consultant workforce distributed across multiple countries, the role demands strong operational discipline, cross-border coordination capability, and the ability to lead a geographically dispersed team of varying skill levels. Reporting directly to the Chief Process Officer, the successful candidate will be expected to run the Operations function with a high degree of autonomy resolving day-to-day challenges independently, managing upward in a structured and concise manner, and maintaining consistently high standards of service to the business and its employees.</p><p><strong>Key Responsibilities</strong></p><p><strong>People Operations</strong></p><p><strong>Onboarding &amp; Offboarding</strong></p><ul><li>Own the end-to-end onboarding process for new joiners across all company geographies, ensuring Day 1 readiness in coordination with HR, IT, and Finance.</li><li>Manage the procurement, preparation, and handover of equipment to new joiners, maintaining accurate asset records throughout.</li><li>Oversee the full offboarding process, including equipment recovery, insurance cancellations, and all required documentation before a leaver is formally closed.</li><li>Manage employee medical insurance enrolment on joining and cancellation on exit, liaising directly with insurance providers and country coordinators.</li></ul><p><strong>Visa, Immigration &amp; Compliance</strong></p><ul><li>Manage employee visa issuance, renewals, and cancellations across UAE, KSA, Jordan, and Egypt, coordinating with PROs and government authorities.</li><li>Maintain a proactive tracking system for all visa, permit, and commercial registration expiry dates initiating renewals well ahead of deadlines.</li><li>Oversee company commercial licences and registrations across all operating jurisdictions.</li><li>Ensure full compliance with regional labour laws in the UAE, KSA, Jordan, Egypt, and the US, and maintain readiness for audits at all times.</li></ul><p><strong>Payroll &amp; Finance Operations Support</strong></p><ul><li>Review and approve all Operations-originated payroll inputs expense additions, deductions, and reimbursements submitted by country coordinators before they reach the HR payroll cycle.</li><li>Ensure country-level payroll and expense submissions are accurate, complete, and delivered on time each month.</li><li>Coordinate with HR Payroll to resolve any Operations-originated variances or exceptions prior to Finance submission.</li></ul><p><strong>Office &amp; Facilities Management</strong></p><ul><li>Supervise country Operations coordinators and support staff across regional offices, maintaining consistent operational standards.</li><li>Manage office leases, facilities, utilities, maintenance, and vendor contracts across all company locations.</li><li>Oversee travel, accommodation, and transportation logistics for employees and consultants being mobilised to client sites or regional offices.</li><li>Manage medical insurance programme renewals and provider relationships; monitor coverage terms and claims handling.</li><li>Monitor administrative and facilities budgets; identify cost savings and escalate variances as appropriate.</li></ul><p><strong>Process Improvement &amp; Reporting</strong></p><ul><li>Document, standardise, and continuously improve operational processes and procedures across all geographies.</li><li>Identify gaps, manual workarounds, and automation opportunities; present recommendations to the CPOO with clear rationale.</li><li>Support company-wide reporting, compliance checks, and operational audits as directed.</li></ul><p><strong>Team Structure</strong></p><p>The Operations &amp; Offices Manager directly manages a team of country Operations coordinators and support personnel based in Egypt, Jordan, UAE, and Saudi Arabia. The team is diverse in terms of seniority and skill level ranging from qualified operations professionals who manage country-level processes independently, to operational and administrative support staff who require structured guidance, clear task ownership, and regular follow-up to deliver consistently. The successful candidate must be comfortable leading a team of mixed capabilities: setting appropriate expectations at each level, communicating instructions clearly and simply where needed, and creating accountability structures that work for both high-autonomy and lower-autonomy team members without compromising overall performance standards.</p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li><li>7 10 years of experience in multi-country operations, office management, or administrative leadership roles.</li><li>Proven track record managing a distributed team across multiple geographies and time zones.</li><li>Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan.</li><li>Experience managing medical insurance programmes and vendor contracts.</li><li>Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent process.</li><li>Strong working knowledge of regional labour and compliance frameworks across KSA, UAE, Jordan, and Egypt.</li><li>Proficiency in MS Office and experience working with ERP or operational management systems.</li><li>Flexible to work across multiple time zones and working week structures (Saturday Wednesday for KSA; Monday Friday for Egypt and Jordan).</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li><li>7 10 years of experience in multi-country operations, office management, or administrative leadership roles.</li><li>Proven track record managing a distributed team across multiple geographies and time zones.</li><li>Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan.</li><li>Experience managing medical insurance programmes and vendor contracts.</li><li>Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent process.</li><li>Strong working knowledge of regional labour and compliance frameworks across KSA, UAE, Jordan, and Egypt.</li><li>Proficiency in MS Office and experience working with ERP or operational management systems.</li><li>Flexible to work across multiple time zones and working week structures (Saturday Wednesday for KSA; Monday Friday for Egypt and Jordan).</li><li><strong>Operational discipline:</strong> able to design, document, and enforce processes and hold a team accountable to them.</li><li><strong>Cross-border coordination:</strong> comfortable managing country-level operations remotely, without physical oversight.</li><li><strong>Team leadership across skill levels:</strong> experienced in managing teams that span a wide range of seniority and capability from qualified coordinators to blue-collar support staff adapting communication style, task assignment, and performance management accordingly.</li><li><strong>Executive communication:</strong> structured and concise in managing upward; knows what to escalate and when; maintains composure under pressure from demanding senior stakeholders.</li><li><strong>Service orientation:</strong> approaches colleagues as internal customers, providing efficient, professional, and friction-free support particularly important given the wide variety of employee profiles the Operations function serves.</li><li><strong>Problem-solving:</strong> resolves operational blockers independently and escalates only what genuinely requires senior intervention.</li><li><strong>Attention to detail:</strong> rigorous in maintaining records, tracking deadlines, and ensuring compliance documentation is always current and complete.</li><li>Prior experience in an IT staffing, systems integration, managed services, or professional services environment.</li><li>Experience coordinating payroll inputs across multi-currency, multi-country payroll cycles.</li><li>Experience managing equipment procurement and asset tracking for a dispersed, consultant-heavy workforce.</li><li>Very Good English language proficiency (KSA and UAE coordination).</li></ul>

<p>The National HR Officer will be based in our Cairo, Egypt Regional Office and will be providing support and people operations for the Regional Office Cairo (MENAEE) Office, mainly with tasks related to Talent Acquisition, Contract Management and Onboarding. The incumbent will develop, gain support for, and implement the approaches needed to identify, attract, and acquire the best talent to meet WFP s business needs. The incumbent is also expected to support the delivery of a professional client focused HR service, partnering with managers to implement HR solutions in line with WFP corporate priorities. The ideal candidate has a deep passion for talent acquisition, constantly thinks about how to introduce new methods and ideas for identifying and engaging top talent; and successfully enlists support from the business for talent attraction, networking and employer branding engagement initiatives and a strong knowledge of the various aspects of talent management. Responsibilities will include supporting corporate learning &amp; development programmes, under guidance of central Career Management team. The incumbent will be either working with Regional Talent Acquisition providing talent sourcing and recruitment support to Cairo Regional office and or be assigned to the Talent Acquisition Team to provide a remotely support to 13 Countries in Middle East, North Africa, Eastern Europe &amp; Central Asia region (also to be based in Cairo).</p><p>Shape and enhance for an effective talent acquisition strategies for the best-in- class selection and process by using new technologies and advanced sourcing techniques such as online social media, cold-calling, networks Boolean searches and referrals to identify, attract, and hire the best talent in support of WFP strategic goals. Stay up to date on new media tools and best practice to improve talent acquisition. Handle full cycle recruitment for the positions in the MENAEE Regional Office or Country Offices. Review and streamline the recruitment process through straight forward data analysis and putting forward some simplifications to contribute to process efficiencies and improvements. Ensure timely and establish a shorter return around time for MENAEE recruitment. Research availability of gender diverse talent pools for select roles to advise &amp; consult with recruiters &amp; hiring managers to develop a strategy to engage and a Partner with managers to understand their specific functional staffing needs and implement solutions to meet these needs, following standard processes and ensuring alignment with wider WFP policies. Articulate WFP s employee value proposition to enhance visibility and reputation in key sourcing channels by conducting impactful and targeted employer branding activities. Build partnerships, develop and maintain strong relationships that include outreach to schools, institutions of higher learning, target diversity organizations, professional associations and other recruiting sources to ensure sourcing produces a strong talent pipeline. Contribute to preparation of a regular, accurate report (i.e., a dynamic dashboard) on the talent acquisition activities that enable informed decision-making and consistent information for stakeholders. Increase the quality of applicant flow, including both internal and external, passive and active candidates. Contribute to the effective management of the employment relationship between WFP and its staff, by administering conditions of service, contracts and appropriate entitlements. Strengthening regional Learning &amp; Development engagement and collaboration across the region, lead the community, share good case practices, and support corporate courses enrollment process and report on courses completion. Support and deliver onboarding activities to ensure new MENAEE employees have a positive experience of WFP and are successfully integrated into their new role and the organization. Share good practices region wide. Guide and supervise junior staff, acting as a point of referral and supporting them with analysis and queries.</p><p>DELIVERABLES: Ensure timely and establish a shorter return around time for MENAEE / Country Office recruitments and create a positive onboarding experience for new joiners. Advocate and enhance a diverse and inclusive sourcing and recruitment. Create a positive onboarding experience for new joiners. Issue employment documentation in a timely and qualitative manner. Strengthening the knowledge and skills of HR Colleagues in the team in terms of Talent Acquisition, corporate Learning &amp; Development, Onboarding and Contract Management Skills and Competencies: Experience in sourcing and recruiting hard-to-find profiles. Demonstrated success developing and deploying creative, effective candidate pipeline development methodologies and effective outreach strategies. Ability to leverage social media to connect with diverse community to do Employer Branding and recruitment market. Knowledge of the Egyptian and Middle Eastern employment Market Knowledge of Talent Acquisition best practices latest trends (Sourcing, EVP, Selection methodologies, Onboarding, Retention, etc) Customer Orientation at any times and very proficient communication skills (verbal written) Experience working as part of a multicultural and diverse team. Ability to transfer knowledge, best practices to colleagues in a context-relevant and credible way. Strong analytical reporting skills to compile, maintain, analyze, and prepare strong people report to draw some (initial) conclusions and help key stakeholders make some informed decisions. Curiosity to learn, challenge the status quo and positive drive Experience in partnering with senior management and managers is very desirable Proficiency in MS Office (Word, Excel, PowerPoint) is required</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in Human Resource Management, Public or Business Administration, Industrial Psychology, or other relevant field, or First University degree with additional years of related work experience.</li><li>At least five years' experience including 1 year of postgraduate professional experience in Human Resources with strong expertise in recruitment/selection and talent acquisition with an interest in international humanitarian development.</li><li>Fluency in spoken and written English and Arabic.</li><li>Experience in sourcing and recruiting hard-to-find profiles.</li><li>Demonstrated success developing and deploying creative, effective candidate pipeline development methodologies and effective outreach strategies.</li><li>Ability to leverage social media to connect with diverse community to do Employer Branding and recruitment market.</li><li>Knowledge of the Egyptian and Middle Eastern employment Market</li><li>Knowledge of Talent Acquisition best practices latest trends (Sourcing, EVP, Selection methodologies, Onboarding, Retention, etc)</li><li>Customer Orientation at any times and very proficient communication skills (verbal written)</li><li>Experience working as part of a multicultural and diverse team.</li><li>Ability to transfer knowledge, best practices to colleagues in a context-relevant and credible way.</li><li>Strong analytical reporting skills to compile, maintain, analyze, and prepare strong people report to draw some (initial) conclusions and help key stakeholders make some informed decisions.</li><li>Curiosity to learn, challenge the status quo and positive drive</li><li>Experience in partnering with senior management and managers is very desirable</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) is required</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>This position is located in the Regional Office for the Middle East and North Africa (ROMENA), Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision of the Administrative and Finance Officer/ Operations Manager and the overall supervision of the Representative, ROMENA. For more information on UNODC, please visit the website at www.unodc.org<br> Responsibilities<br>Within delegated authority, the Procurement Assistant will be responsible for the following specific duties: • Review, record and prioritize purchasing requests and obtain additional information/documentation as required; provide assistance to requisitioners in preparing scope of work and specifications of goods and services; propose product substitutions consistent with requirements to achieve cost savings; determine the availability of funding sources. • Identify and recommend sources of procurement, interview potential suppliers. • Produce tender documents: Invitations to Bids, Requests for Proposals and Requests for Quotation based on the nature of the requirements and cost of procurement involved. • Prepare procurement processes, including the drafting of RFQ, ITB and RFP documents, receipt of quotations, bids or proposals, and their preliminary evaluation. • Assist in the preparation of purchase orders and contracts, preparation of recurring purchase orders for contracting of services. • Contribute to maintain relations with UNODC vendors and support vendors register in the UNGM and Umoja systems and maintain the filing system at the Procurement Unit. • Prepare abstracts of offers and compile data contained in quotations, proposals and bids to determine which supplier can deliver the required goods/services at the best terms and lowest costs possible with due consideration to quality, delivery time, prompt payment and other discounts, transportation costs, etc. • Enter negotiation of terms and conditions of orders under the guidance of Procurement Officers; obtain credit and other information on proposed suppliers. • Finalize purchase orders and contracts for approval by the Procurement Officer, prepare submission to the Contracts Committee for review and subsequent approval by the authorized official. • Resolve issues/problems related to delivered goods, including discrepancies between purchase orders and items/quantities shipped or received; prepare and sign Return to Vendor forms for unacceptable and/or damaged goods received. • Maintain relevant internal databases and files; keep track of any contractual agreements, direct provisioning contracts, etc. and inform affected users of contractual rights and obligations. • Research, retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, etc., as well as obtain specifications for new products and equipment on the market. • Prepare Piggy Backing forms for LTAs and obtain the needed approvals, ensuring that the LTA’s database is up to date and follow up on the requirements not to exceed the approved amounts. • Ensure implementation of operational strategies, focusing on achieving the following results: Provision of inputs to procurement processes and mapping, and elaboration of internal Standard Operating Procedures (SOPs) on procurement and logistics, in consultation with the direct supervisor and office management. • Provide effective control of supporting documents for all types of contracts. • Maintain hard and e-filing systems ensuring safekeeping of confidential materials/documents. • Compile and prepare briefings and presentation material for UNODC colleagues, background information and documentation for meetings. • Support on processing Procurement processes related to the services at UNODC Cairo Office. • Prepare procurement reports from SAP/ ERP Modules as required. • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assist with visualizations and updating information material such as web pages or brochures. • Perform other work-related duties as required.<br> Competencies<br>• Professionalism: Knowledge of procurement policies, processes and procedures and of purchasing and accounting techniques. Knowledge of financial rules and regulations and ability to research and gather information from a variety of standard sources and to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modeling and interpretation of data in support of decision-making. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.<br> Education<br>High school diploma or equivalent is required.<br> Job - Specific Qualification<br>A Chartered Institute of Purchasing and Supplies (CIPS) Level 4 Diploma or equivalent is required. <br> Work Experience<br>A minimum of five years of work experience in procurement, administrative services or related areas is required. The minimum years of relevant experience is reduced to three for candidates who possess a first-level university degree or higher. Experience in the usage of computers and standard MS Office software packages (MS Word, Excel, PowerPoint, etc.) and knowledge of spreadsheet and database packages, experience in handling of web-based management systems is required. Work experience with the United Nations system and/or other international organizations is desirable. At least one year of experience in data analytics or related areas is desirable. Experience in a large Enterprise Resource Planning System is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>The appointment against this position is limited to the United Nations Office on Drugs and Crime. THIS IS A FIXED TERM LIMITED POSITION. Appointment against this project post is for an initial period of one (1) year. The candidate selected for this position will be granted a fixed-term appointment limited (“FTA-limited”) in accordance with section 2.2 (c) of administrative instruction ST/AI/2025/3 on Administration of appointments. Renewal of appointment is contingent upon continued existence of mandate and availability of funding. If this position is discontinued, the incumbent will be separated from service. United Nations Secretariat staff members who meet the definition of "internal candidate" in staff rule 4.10 who are selected for this position will be reassigned or transferred to the position, without a lien to their parent position. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, staff are expected to move periodically to new functions in their career in accordance with established rules and procedures. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. The movement of staff members from the General Service and related categories to the Professional category in the United Nations Secretariat is exclusively allowed through the Young Professionals Programme competitive examinations. Only few staff members pass the competitive examinations. Passing the competitive examinations does not guarantee movement to the Professional category. For further information, please visit https://careers.un.org/lbw/home.aspx?viewtype=GP<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

Role Overview The CRM & Lifecycle Marketing Lead is responsible for developing and executing Explore TECH’s customer engagement, retention, and growth strategy across both buyer and vendor audiences. The role oversees the entire customer journey, from acquisition and onboarding through engagement, conversion, retention, and reactivation—across both buyer and vendor audiences. Leveraging CRM, automation, personalization, and data-driven marketing, the role is responsible for creating and optimizing customer journeys across all touchpoints to ensure the right message reaches the right audience at the right time, delivering meaningful customer experiences at scale and driving engagement, adoption, retention, and growth. Success is achieved through measurable improvements in customer acquisition, activation, retention, engagement, campaign performance, and lifetime value, supported by robust reporting, continuous optimization, and the effective utilization of CRM technologies and marketing automation tools.<br> Core Competencies & Technical Skills:Proficiency in CRM software and tools (e.g., Salesforce, Hub Spot, Sugar, Microsoft Dynamics). Strong analytical skills with experience in data analysis tools (e.g., Google Analytics, Tableau). Knowledge of marketing automation platforms (e.g., Mailchimp, Marketo, Eloqua). Experience with email marketing tools (e.g., Mailchimp, Constant Contact). Understanding of data privacy and compliance regulations (e.g., GDPR, CCPA). Previous Professional Experience:At least 5 years of experience in marketing with a strong focus on CRM, customer retention, and lifecycle marketing. Proven track record in developing and implementing successful CRM strategies and lifecycle marketing campaigns that have driven customer acquisition, retention, and growth. Experience with A/B testing, data analysis, and reporting on campaign effectiveness. Previous experience in managing email marketing campaigns, including segmentation, personalization, and automation. Familiarity with customer segmentation and targeting strategies Personality Traits & Skills:Excellent communication skills, both verbal and written, with the ability to craft compelling messages for different segments of the customer base. Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously. Strategic thinker with a customer-centric approach and problem-solving skills Data-driven decision-maker with a focus on measurable outcomes. Strong customer focus and the ability to understand customer needs and behaviours. Team player who can collaborate effectively with different departments, including sales, marketing, content, product, and customer service. Innovative and always looking for new ways to engage customers and improve their experience. Detail-oriented with a focus on delivering high-quality work. Ability to work in a fast-paced environment of a start-up and adapt to changing business needs. Strong ability to self-motivate & stay focused without direct supervision, maintaining productivity in a remote setting. Excellent time management skills, with the ability to prioritize tasks & manage own schedule. Responsibilities & Key Activities (Job description) Strategy Development: Develop and execute the CRM and lifecycle marketing strategy, aligning it with the company's broader marketing and business goals. Customer Segmentation: Analyze customer data to segment the customer base according to various criteria such as demographics, behavior, and purchase history for each of the customer groups; Buyers& Vendors Buyer Engagement: creating awareness of the platform value proposition, enhancing the user experience, improving search and discovery features, and using personalized recommendations to keep buyers engaged and returning to the marketplace. Transaction Management: Oversee automated transactional communications, such as order confirmations, renewals and payment reminders and automated messaging. Seller (Vendor) Performance: Oversee vendor performance communications and feedback, ensuring clear, consistent messaging and working closely with the relevant internal teams to support vendor engagement and continuous improvement. Lifecycle Marketing: Create and manage customer lifecycle campaigns that cater to various stages of the customer journey, including onboarding, engagement, conversion, retention, and reactivation. Email Marketing: Plan, design, and execute email marketing campaigns that deliver relevant content and offers to the 2 types of customer segment groups. This includes crafting compelling subject lines, copy, and visuals to drive engagement in collaboration with content and creative design team, always following company visual standard guidelines (VSG) and Tone of Voice (ToV) Personalization: Implement personalized marketing strategies that utilize customer data to deliver tailored experiences, such as personalized product recommendations and content suggestions. Automation: Utilize marketing automation tools to set up automated workflows, trigger-based emails, and other communication sequences that respond to customer behavior and actions. Acquisition Strategies: Devise strategies for users’ acquisition and acquiring new customers; both buyers and sellers. The CRM and Lifecycle Marketing Lead may need to devise strategies for user acquisition. Data Analysis: Monitor and analyze customer data and campaign performance metrics to assess the effectiveness of marketing efforts. Use insights to optimize strategies & improve results. A/B Testing: Conduct A/B tests on various elements of campaigns, such as subject lines, content, and visuals, to identify the most effective strategies for increasing open rates, click-through rates, and conversions. Content Creation: Create engaging and relevant content for the various stages of the customer journey, utilizing AI-powered tools and available technologies to efficiently produce high-quality marketing content Customer Feedback: Gather and analyze customer feedback to identify pain points, preferences, and areas for improvement. Use this feedback to refine marketing strategies and improve customer experience. Compliance: Ensure that all communications and marketing activities adhere to relevant data protection and privacy regulations (Explore TECH is GDPR Compliant) Technology Utilization: Stay updated on the latest Suite CRM updates to ensure the company is utilizing & optimizing the use of integrated CRM. Reporting and Insights: Create the reports and analytics standards that are needed to monitor performance. Prepare daily, weekly, and monthly reports on campaign performance, customer engagement metrics, and ROI to share with various stakeholders and leadership. Define, suggest, and agree with management on the reporting standards, frequency as per each stakeholder group. Leadership and Training: Lead the resources currently available as well as future CRM team & support professionals, providing guidance, mentorship, and training to ensure the team's effectiveness and growth. Administration: Ensure accurate and detailed documentation as per company Admin standards and maintain structured filling in company’s shared drives (G-Suite) Language: Explore TECH is bi-lingual and all customer communication need to be in either or both languages depending on customer preference and language of choice Localization & Arabic Content review: Support where and when needed in Arabic copy review as well as localization of content needed for the various marketing communication. Key Performance Indicator Customer Growth & Retention (Reviewed Monthly & Quarterly): Buyer and vendor acquisition, activation, engagement, retention, and reactivation. Campaign Performance (Reviewed Weekly & Monthly): Open rate, click-through rate (CTR), conversion rate, unsubscribe rate and continuous campaign optimization. CRM & Automation (Reviewed Weekly & Monthly): Successful delivery of lifecycle journeys, CRM data quality, workflow reliability, and automation efficiency. Business Impact (Reviewed Monthly & Quarterly): Timely reporting, actionable insights, measurable performance improvements, and contribution to business objectives. Operational Excellence (Reviewed Monthly): On-time campaign delivery, compliance with Explore TECH's Visual Standard Guidelines (VSG) and Tone of Voice (ToV), documentation quality, and effective cross-functional collaboration.<br>CANDIDATE PROFILEReporting to: Chief Operating Officer Location: REMOTE – Egypt as a Priority Expected Joining Date: ASAP Age Preference: 27–40 years Educational Background: Graduate in marketing, communication, or business administration. Certification in CRM (Hub Spot, salesforce, Sugar... etc) Certification in digital marketing (google analytics) Languages/s: English as a must – Arabic (good to have)

Role Overview The CRM & Lifecycle Marketing Lead is responsible for developing and executing Explore TECH’s customer engagement, retention, and growth strategy across both buyer and vendor audiences. The role oversees the entire customer journey, from acquisition and onboarding through engagement, conversion, retention, and reactivation—across both buyer and vendor audiences. Leveraging CRM, automation, personalization, and data-driven marketing, the role is responsible for creating and optimizing customer journeys across all touchpoints to ensure the right message reaches the right audience at the right time, delivering meaningful customer experiences at scale and driving engagement, adoption, retention, and growth. Success is achieved through measurable improvements in customer acquisition, activation, retention, engagement, campaign performance, and lifetime value, supported by robust reporting, continuous optimization, and the effective utilization of CRM technologies and marketing automation tools.<br> Core Competencies & Technical Skills:Proficiency in CRM software and tools (e.g., Salesforce, Hub Spot, Sugar, Microsoft Dynamics). Strong analytical skills with experience in data analysis tools (e.g., Google Analytics, Tableau). Knowledge of marketing automation platforms (e.g., Mailchimp, Marketo, Eloqua). Experience with email marketing tools (e.g., Mailchimp, Constant Contact). Understanding of data privacy and compliance regulations (e.g., GDPR, CCPA). Previous Professional Experience:At least 5 years of experience in marketing with a strong focus on CRM, customer retention, and lifecycle marketing. Proven track record in developing and implementing successful CRM strategies and lifecycle marketing campaigns that have driven customer acquisition, retention, and growth. Experience with A/B testing, data analysis, and reporting on campaign effectiveness. Previous experience in managing email marketing campaigns, including segmentation, personalization, and automation. Familiarity with customer segmentation and targeting strategies Personality Traits & Skills:Excellent communication skills, both verbal and written, with the ability to craft compelling messages for different segments of the customer base. Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously. Strategic thinker with a customer-centric approach and problem-solving skills Data-driven decision-maker with a focus on measurable outcomes. Strong customer focus and the ability to understand customer needs and behaviours. Team player who can collaborate effectively with different departments, including sales, marketing, content, product, and customer service. Innovative and always looking for new ways to engage customers and improve their experience. Detail-oriented with a focus on delivering high-quality work. Ability to work in a fast-paced environment of a start-up and adapt to changing business needs. Strong ability to self-motivate & stay focused without direct supervision, maintaining productivity in a remote setting. Excellent time management skills, with the ability to prioritize tasks & manage own schedule. Responsibilities & Key Activities (Job description) Strategy Development: Develop and execute the CRM and lifecycle marketing strategy, aligning it with the company's broader marketing and business goals. Customer Segmentation: Analyze customer data to segment the customer base according to various criteria such as demographics, behavior, and purchase history for each of the customer groups; Buyers& Vendors Buyer Engagement: creating awareness of the platform value proposition, enhancing the user experience, improving search and discovery features, and using personalized recommendations to keep buyers engaged and returning to the marketplace. Transaction Management: Oversee automated transactional communications, such as order confirmations, renewals and payment reminders and automated messaging. Seller (Vendor) Performance: Oversee vendor performance communications and feedback, ensuring clear, consistent messaging and working closely with the relevant internal teams to support vendor engagement and continuous improvement. Lifecycle Marketing: Create and manage customer lifecycle campaigns that cater to various stages of the customer journey, including onboarding, engagement, conversion, retention, and reactivation. Email Marketing: Plan, design, and execute email marketing campaigns that deliver relevant content and offers to the 2 types of customer segment groups. This includes crafting compelling subject lines, copy, and visuals to drive engagement in collaboration with content and creative design team, always following company visual standard guidelines (VSG) and Tone of Voice (ToV) Personalization: Implement personalized marketing strategies that utilize customer data to deliver tailored experiences, such as personalized product recommendations and content suggestions. Automation: Utilize marketing automation tools to set up automated workflows, trigger-based emails, and other communication sequences that respond to customer behavior and actions. Acquisition Strategies: Devise strategies for users’ acquisition and acquiring new customers; both buyers and sellers. The CRM and Lifecycle Marketing Lead may need to devise strategies for user acquisition. Data Analysis: Monitor and analyze customer data and campaign performance metrics to assess the effectiveness of marketing efforts. Use insights to optimize strategies & improve results. A/B Testing: Conduct A/B tests on various elements of campaigns, such as subject lines, content, and visuals, to identify the most effective strategies for increasing open rates, click-through rates, and conversions. Content Creation: Create engaging and relevant content for the various stages of the customer journey, utilizing AI-powered tools and available technologies to efficiently produce high-quality marketing content Customer Feedback: Gather and analyze customer feedback to identify pain points, preferences, and areas for improvement. Use this feedback to refine marketing strategies and improve customer experience. Compliance: Ensure that all communications and marketing activities adhere to relevant data protection and privacy regulations (Explore TECH is GDPR Compliant) Technology Utilization: Stay updated on the latest Suite CRM updates to ensure the company is utilizing & optimizing the use of integrated CRM. Reporting and Insights: Create the reports and analytics standards that are needed to monitor performance. Prepare daily, weekly, and monthly reports on campaign performance, customer engagement metrics, and ROI to share with various stakeholders and leadership. Define, suggest, and agree with management on the reporting standards, frequency as per each stakeholder group. Leadership and Training: Lead the resources currently available as well as future CRM team & support professionals, providing guidance, mentorship, and training to ensure the team's effectiveness and growth. Administration: Ensure accurate and detailed documentation as per company Admin standards and maintain structured filling in company’s shared drives (G-Suite) Language: Explore TECH is bi-lingual and all customer communication need to be in either or both languages depending on customer preference and language of choice Localization & Arabic Content review: Support where and when needed in Arabic copy review as well as localization of content needed for the various marketing communication. Key Performance Indicator Customer Growth & Retention (Reviewed Monthly & Quarterly): Buyer and vendor acquisition, activation, engagement, retention, and reactivation. Campaign Performance (Reviewed Weekly & Monthly): Open rate, click-through rate (CTR), conversion rate, unsubscribe rate and continuous campaign optimization. CRM & Automation (Reviewed Weekly & Monthly): Successful delivery of lifecycle journeys, CRM data quality, workflow reliability, and automation efficiency. Business Impact (Reviewed Monthly & Quarterly): Timely reporting, actionable insights, measurable performance improvements, and contribution to business objectives. Operational Excellence (Reviewed Monthly): On-time campaign delivery, compliance with Explore TECH's Visual Standard Guidelines (VSG) and Tone of Voice (ToV), documentation quality, and effective cross-functional collaboration.<br>CANDIDATE PROFILEReporting to: Chief Operating Officer Location: REMOTE – Egypt as a Priority Expected Joining Date: ASAP Age Preference: 27–40 years Educational Background: Graduate in marketing, communication, or business administration. Certification in CRM (Hub Spot, salesforce, Sugar... etc) Certification in digital marketing (google analytics) Languages/s: English as a must – Arabic (good to have)

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the overall supervision of the Medical Coordinator and direct supervision of the National Migration Health Project Officer, the Project Assistant Health will be responsible and accountable for assisting in the implementation of the health assistance projects to migrants, within the Migration Health Division (MHD) H2.</p><p>1- Assist in the implementation of health projects activities by compiling and maintaining records, tracking project timelines against work plans, and preparing progress reports with focus on health assistance provision to most vulnerable categories such as victims of trafficking, children, and vulnerable migrants.<br>2- Retrieve, compile, summarise, and present information/data on specific project topics.<br>3- Monitor budget by verifying availability of funds, obtaining necessary approval and updating budget-related information.<br>4- Support administrative coordination of health projects implementation, involving liaison with diverse organisational units and external parties to initiate requests, obtain necessary clearances, process, and follow-up on administrative actions, etc.<br>5- Draft status reports, identifying shortfalls in delivery and bringing them to the attention of the supervisor.<br>6- Draft correspondence, reports, briefing notes, graphics, statistical tables, presentations, and other forms of documentation.<br>7- Organise meetings, workshops, and training sessions.<br>8- Respond to general information requests and inquiries. Set up and maintain files/records.<br>9- Perform such other relevant duties as maybe assigned.</p><p><strong>Desired Candidate Profile</strong></p><b>Required Qualifications and Experience</b><br><b>Education</b> Bachelor's degree in Public Health, Medicine or a related field from an accredited academic institution with two years of relevant professional experience; or High School diploma with four years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.<br><b>Experience</b><br><ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</li><li>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.</li><li>Experience in organising events, such as training, workshops, awareness raising campaigns, etc. and producing pertaining documentation.</li><li>Knowledge of Humanitarian Medical assistance is an advantage.</li><li>Sound knowledge of healthcare, financial and administrative management is an advantage.</li><li>Experience in IOM administrative and financial management, budget monitoring, cash management and internal control procedures is an advantage.</li><li>Experience in the usage of office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and data analysis.</li></ul><b>Skills knowledge of the broad range of migration related subject areas dealt with by the Organisation; and,</b><br><ul><li>Knowledge of UN and bilateral donor programming.</li><li>Knowledge of project management.</li></ul><b>Languages</b> All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, Fluency in English and Arabic is required (oral and written) Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.<br><b>Required Competencies</b> IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.<br><b>Values</b> - all IOM staff members must abide by and demonstrate these five values:<br><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><b>Core Competencies behavioural indicators Level 1</b><br><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><b>Managerial Competencies behavioural indicators Level 2, if with direct reports</b><br><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><b>Notes</b> Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Organizational Context and Scope Under the direct supervision of the Regional Director (RD), with an operational reporting line to the Deputy Director General for Management and Reform and under the technical oversight of the relevant Departments and Divisions of the Management and Reform Pillar; and in close collaboration with other Departments and Divisions at Headquarters (HQ), as well as with the Country Offices (COs), the Deputy Regional Director (Management) performs deputizing and advisory functions for the Regional Director on management, financial, administrative and oversight- related matters. The Deputy Regional Director (Management) will provide strategic advice and substantive support to the Regional Director in the management of the Regional Office and exercise leadership and guidance to the RO and COs within the Region. They will be responsible and accountable for managing and overseeing all budgetary, financial, human resources, supply chain management, Information and Communications Technology (ICT), internal controls, risk management, staff welfare, organizational compliance, and other administrative management functions.</p><p>Responsibilities</p><p>Strategic leadership</p><p>1. Provide overall leadership on strategic developments in the Region in line with the Regional Strategic Plan and IOM s Strategic Plan, and lead the resources mobilization function of the RO, ensuring compliance with International Organization for Migration (IOM) rules and procedures centered on high-quality service provision to IOM s beneficiaries and Member States.</p><p>2. Ensure close coordination of all matters related to the implementation of the Regional Strategic Objectives with the Deputy Regional Director (Operations) and jointly advise the Regional Director of pertinent developments.</p><p>Regional Office Functions</p><p>1. Provide strategic advice to the Regional Director on all aspects of administration, budget, finance, and personnel management in accordance with IOM rules, policies, and procedures.</p><p>2. Lead the development and implementation of short and long-term management objectives and provide advice on general management-related matters within the scope of the RO.</p><p>3. Liaise with governmental, intergovernmental, donors, UN agencies, and partner entities on resource management-related matters with a view to ensuring effective implementation of IOM s mandate, including representing the Organization at relevant high-level and inter-agency meetings.</p><p>4. Review the structure of the RO and COs and coordinate the annual budget submission, recommend structural adjustments, and control spending to ensure that costs are contained within approved allocations.</p><p>5. Supervise the Finance, Human Resources, Staff Welfare, Information and Communications Technology (ICT), Supply Chain Management, and Change Management structures of the RO.</p><p>6. Review and approve budgets contained in Concept Notes/Project Proposals as part of the project endorsement process, including relevant risk management aspects.</p><p>7. Coordinate the Risk Register Matrix and Business Continuity Plan (BCP) and act as Focal Point for UN Efficiency Agenda (Business Operation Strategy (BOS), Common Back Office (CBO), etc.) for the Regional Office.</p><p>8. Supervise the resources management staff in the Regional Office and guide Heads of Resources Management in the COs.</p><p>9. Track and monitor regional statistics with regard to diversity and gender balance, ensure relevant planning, and assist Chiefs of Mission (CoMs) in the achievement of the pertinent goals.</p><p>10. Coordinate with Headquarters (HQ) and Administrative Centers on the implementation of institutional policies in the area of resource management.</p><p>11. Ensure the establishment of clear staff welfare guidance and enhancement in the Region and provide advice and guidance to Resources Management Officers (RMOs) to fully implement related plans.</p><p>12. Ensure region-wide oversight of the adherence to mandatory IOM trainings, including application and implementation of IOM s gender, equity, and social inclusion standards.</p><p>13. Serve as Officer in Charge (OiC) during the absence of the Regional Director, as per applicable delegation of authority.</p><p>Oversight of Country Offices performance</p><p>1. Provide technical supervision of RMOs in the Region, maintaining a clear overview of arising challenges and guiding the management of the COs in the resolution of those challenges.</p><p>2. Oversee the provision of first-line support, guidance, and training to the Heads of Resources Management, CoMs, and other concerned IOM staff in the Region with respect to IOM's policies and procedures relating to administrative, financial, human resources, enterprise resource planning (ERP), risk management, supply chain management, ICT, and legal affairs related matters.</p><p>3. Formulate and monitor the implementation of internal controls to prevent fraud and mismanagement. Guide COs in using compliance control tools.</p><p>4. Review the Risk Registers and Risk Management Plans, Business Continuity Plan (BCP), and Business Operation Strategy (BOS) of the Country Offices under the Regional Office. Ensure quality assurance of those in coordination with relevant departments and offices in the HQ.</p><p>5. Support and provide high-level guidance to COs with the preparation of legal agreements, including the Host Country Agreement, and Privileges and Immunities (P&amp;Is).</p><p>6. Provide guidance to CoMs and Heads of RM in managing the human resources function of their COs and coordinate with DHR for the resolution of complex situations.</p><p>7. Monitor the financial management and compliance function in the Region to address issues relating to accounting, budgeting, and treasury matters.</p><p>8. Ensure appropriate support is provided to run ERP functions (e.g., payroll, accounting, procurement, etc.) for COs that do not allow for segregation of duties.</p><p>9. Ensure the maintenance of the optimal organizational structures of COs and provide substantive support and guidance to CoMs and Heads of RM with the restructuring and rightsizing of the COs in order to meet the budgetary and organizational requirements.</p><p>10. Oversee and coordinate staff development and learning in the Region, including leading and organizing regular resource management-related trainings for the COs.</p><p>11. Provide budget development support to COs in close coordination with the Regional Thematic Specialists (RTS s) and other RO Heads of Units to ensure that relevant aspects of the Country Office are covered.</p><p>12. In coordination with the Regional Director, provide guidance to and closely monitor the COs at risk or under observation.</p><p>13. Undertake duty travel to the COs, as needed.</p><p>14. Perform such other duties as may be assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications Required</h2><p><strong>Education</strong></p><ul><li>Master's degree in Business Administration, Management, or a related field from an accredited academic institution with fifteen years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li></ul><p><strong>Experience</strong></p><ul><li>Progressively responsible professional work experience in an international development context, as elaborated below:</li><li>Demonstrated experience in financial management in a large humanitarian organization with a global footprint;</li><li>Demonstrated experience in internal controls assessment, risk management, and compliance;</li><li>Experience and sound knowledge in human resources management;</li><li>Experience handling challenging and complex management situations, implementing institutional reforms; and,</li><li>Experience in liaising with governmental and diplomatic authorities, UN agencies, and other international institutions.</li></ul><p><strong>Skills</strong></p><ul><li>Demonstrated ability to lead, motivate, and supervise multi-disciplinary and multi-cultural staff of various backgrounds;</li><li>Knowledge of UN and/or IOM systems and processes;</li><li>Demonstrated the ability to coach and mentor staff in the area of management;</li><li>Proven ability to establish and maintain productive partnerships with clients;</li><li>Knowledge and understanding of donor programming, IOM, and/or UN rules, regulations, and policies in the area of resource management;</li><li>Proven experience with utilizing enterprise resource planning tools such as SAP and Oracle;</li><li>Excellent communication and negotiation skills; and,</li><li>Demonstrated personal commitment, efficiency, and drive for results.</li></ul><p><strong>Languages</strong></p><ul><li>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English is required (oral and written). Working knowledge of Arabic and/or French is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>