Management Jobs in Egypt
3949 Jobs Found
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About the job Localization Vendor Manager (Hybrid)
<p><strong>Job Summary</strong><br>To deliver a resource according to the scope of the request/plan and on time within the budget while meeting the requirements of the project's/plans scope. And to maintain stable vendor support for all the assigned projects by maintaining a database and searching for new sources.<br><strong>Job Description</strong></p><br>
<ul><li>Recruitment, screening, selection, qualification, and development of external resources.</li><li>Recruitment of external linguistic resources according to required specializations, verticals, and budget constraints.</li><li>Data analysis to help review the linguistic pool and ensure we have sufficient capacity to accommodate clients' needs.</li><li>Recruitment of new specialized vendors to create and expand multilingual and dedicated resource supply databases to accommodate clients' needs.</li><li>Assess and define requirements for external resources and identify resource solutions</li><li>Define appropriate test procedures for resource qualification, and handle test translations and other work samples.</li><li>Support other departments by providing them with any data they request.</li><li>Support for the resource requirements of tenders and quotations.</li><li>Follow up on the quota of the contracted freelancers and report to the intended parties</li><li>Negotiate terms and conditions for purchased services.</li><li>Compile and maintain vendor data and documents to ensure we have the most current information on file.</li><li>Update the capacity sheet with any newly approved vendors</li><li>Setting up, following up, and maintenance of contracts</li><li>Support and monitor vendor integration and development by building partnerships, fostering usage of new vendors, and monitoring resource availability.</li><li>Act as the escalation point for vendors. Create vendor partnerships focusing on vendor utilization, cost control, quality, and commitment to projects.</li><li>Follow developments in the industry and language professionals community: benchmarking. Liaise with local professional organizations and universities to promote talent management.</li></ul>
<p><strong>Skills and Qualifications</strong></p><br>
<ul><li>2+ years experience in Vendor Management (localization field)</li><li>Excellent written and verbal English communication skills</li><li>A second language will be a plus.</li><li>Minimum Bachelors degree or equivalent</li><li>Excellent problem-solving and analytical skills</li><li>High sense of urgency</li><li>Experience in negotiating and persuasion</li><li>Strong interpersonal skills</li><li>Effective time management</li></ul>
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<br>Company Description<br><br><p><strong>Portaluna, a Morgans Originals Hotel</strong></p><br><p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p><br><p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><br><br>Job Description<br><br><p>Responsibilities</p><br><p>Operational Management:</p><br><p>· Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service, monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams.</p><br><p>· Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.</p><br><p>· Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.</p><br><p>· Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</p><br><p>Team Leadership:</p><br><p>· Lead, mentor, and train the In-Room Dining team ensuring they adhere to service standards and operational procedures.</p><br><p>· Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.</p><br><p>· Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.</p><br><p>· Set performance expectations, provide coaching and support, and recognize team achievements.</p><br><p>Guest Experience & Satisfaction:</p><br><p>· Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.</p><br><p>· Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.</p><br><p>· Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.</p><br><p>· Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.</p><br><p>· Monitor guest feedback and consistently work towards improving the overall guest experience.</p><br><p>Revenue Generation & Upselling:</p><br><p>· Collaborate with the F&B Operations Manager and F&B Director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates.</p><br><p>· Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue.</p><br><p>· Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</p><br><p>Inventory & Stock Control:</p><br><p>· Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner.</p><br><p>· Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service.</p><br><p>· Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</p><br><p>Staffing & Scheduling:</p><br><p>· Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours.</p><br><p>· Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards.</p><br><p>· Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met.</p><br><p>· Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards.</p><br><p>· Support the development of team members, creating opportunities for growth and promoting internal talent.</p><br><p>Menu Planning & Quality Control:</p><br><p>· Collaborate with the Executive Chef and F&B Operations Manager and F&B Director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences.</p><br><p>· Ensure the quality and presentation of food and beverages meet the hotel’s high standards before being sent to the guest room.</p><br><p>· Maintain strict hygiene and food safety standards within the in-room dining service.</p><br><p>· Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</p><br><p>Health, Safety & Compliance:</p><br><p>· Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department.</p><br><p>· Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards.</p><br><p>· Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas.</p><br><p>· Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</p><br><p>Collaboration with Other Departments:</p><br><p>· Work closely with other F&B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services.</p><br><p>· Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</p><br><p>Administrative & Reporting:</p><br><p>· Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results.</p><br><p>· Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs.</p><br><p>· Maintain accurate records of inventory, sales, payroll, and employee attendance.</p><br><p>· Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</p><br><p>Additional Responsibilities:</p><br><p>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><br><br>Qualifications<br><br><p>Abilities/Key Competencies/Skills</p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p><br><p>Leading Myself</p><br><p>· Positive Orientation</p><br><p>· Operational Decision Making</p><br><p>· Self-Development & Management</p><br><p>Leading Others</p><br><p>· Developing an Empowered Team</p><br><p>· Leading an Engaged and Diverse Team</p><br><p>· Communication</p><br><p>Leading the Business</p><br><p>· Advocating Guest Passion</p><br><p>· Business Planning and Analysis</p><br><p>· Business Improvement and Change</p><br><p>Experience/Certificates/Education</p><br><p>· Experience: Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment. Experience in financial management, revenue optimization, and cost control.</p><br><p>· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</p><br><p>· Skills & Attributes:</p><br><p>o Strong leadership and people management skills.</p><br><p>o Excellent interpersonal and communication abilities.</p><br><p>o Attention to detail and strong organizational skills.</p><br><p>o Proven ability to manage multiple priorities and meet deadlines.</p><br><p>o Ability to handle confidential and sensitive information.</p><br><p>o Strong understanding of food and beverage trends, menu development, and service excellence.</p><br><p>o Proficiency in relevant software and MS Office Suite.</p><br><p>o Professional and well-presented at all times.</p><br><p>o Customer-centric approach with a passion for hospitality.</p><br><p>o Proactive problem-solver with a solutions-oriented mindset.</p><br><p>o Ability to work in a fast-paced, dynamic environment.</p><br><p>o Must be able to handle multiple tasks and adapt to changing priorities.</p><br><p>· Language:</p><br><p>o Excellent reading, writing and oral proficiency in English language.</p><br><p>o Ability to speak other languages and basic understanding of local languages will be an advantage.</p><br><br>Additional Information<br><br><p>What awaits you...</p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.</li></ul> </div>
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<span>WE CREATE, DESIGN AND BUILD AWARD-WINNING WORLD-CLASS F&B AND RETAIL BRANDS FOR OUR CLIENTS AND PARTNERS TGP International are a hospitality consultancy based in London and Dubai.<br> We team up with passionate brands, clients and entrepreneurs to make their long-term vision a reality through concept development, creative interior design, graphic design & branding, franchising, advisory & operational services and project management.<br> Some of our clients include: Dubai Expo 2020, Marriott, Hilton, Waldorf Astoria, Harrods, Sushi Samba, Adrift Burger Bar, Nakheel Malls, Selfridges, Time Out Market, Cop28, Neom and Al Mamlaka Social Dining.<br> Leaders within the hospitality and retail sector, TGP are renowned for listening carefully to client objectives to help develop successful and innovative concepts that enable businesses and operators to fulfil goals with creative and uncompromising management solutions.<br> Website: https://www.<br>tgpinternational.<br>com About the Role We work with brands and clients to deliver successful marketing campaigns with partners including Ministry of Culture, IHG.<br> Hideaway, and Al Mamlaka Social Dining.<br> Our marketing services include marketing planning and strategy development, content creation, marketing implementation, social media management, advertising, reporting and analytics.<br> We require a Senior Marketing Manager to join our team to lead on client marketing projects.<br> Role Development of Marketing Strategy including: Brand Strategy Situational Analysis Digital Strategy Communications Strategy Media Mix & Buying Plan Objectives and KPIs Project Timeline Marketing Budget Development of Social Media Strategy including: Tone of Voice Content Pillars Key Messaging Creative Direction & Development Channel Strategy Paid Ad Strategy and budgeting Objectives and KPIs Development of New Restaurant Launch Strategy Pre-launch, launch and post-launch strategy Execution Planning and implementation Marketing calendar and activations Objectives and KPIs Work alongside Consumer Marketing Director and CMO/Partner to achieve project objectives ·Execution, implementation and delegation across multiple client projects Plan and execute all marketing activities, including social media, events, activations, and partnerships Oversight of website development and coordination with developer (if required) Management of photography and video shoots and creation of briefs Influencer management and negotiations Develop and recommend partnerships/collaboration that are aligned with brands Brand guardian of all customer touchpoints for any client projects Dual language copywriting in Arabic and English Overall responsibility for client brand channels Oversight of revenue and footfall for ongoing implementation projects Budget management and commercial oversight Supporting team to achieve all deadlines Training and development for direct reports Tracking and measuring overall efforts, delivering weekly reports and comprehensive monthly reports TGP International Employee Benefits: Five-Day Work Week: Standard Monday to Friday schedule.<br> Hybrid Work Arrangement: Three days in the office and two days working remotely.<br> Incentive Plan: Company incentive scheme offering up to 10%—5% for introductions and 5% for successful closures.<br> Annual Leave: 22 working days of paid annual leave, excluding weekends.<br> Remote Work Flexibility: One additional week per year to work remotely from your home country, which can be combined with up to two consecutive weeks of annual leave.<br> Coaching & Mentoring: Structured professional development through a dedicated coaching and mentoring program.<br> Annual Company Gathering: A global team event bringing together employees from all offices.<br> Employee Recognition Program: Regular recognition initiatives celebrating outstanding performance and contributions.<br> 8+ years of marketing experience Fluent in Arabic & English Based in Cairo or able to work full time from Cairo Deep understanding of hospitality marketing Outstanding knowledge across all marketing functions Commercial and budget experience BS/MS degree in marketing or a related field Knowledge of hospitality across the GCC Proven experience in digital marketing Experience working on B2C brands Software Canva Microsoft Office Social Media Scheduler – Later, Buffer, Hootsuite</span> </div>
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The Internal Audit Manager will be responsible for overseeing the internal audit activities within Nawy Now. This role requires strong analytical skills, attention to detail, and the ability to ensure compliance with internal policies, external regulations, and best practices. The Internal Audit Manager will manage audit projects, and provide recommendations for improving processes and controls.<br>Audit Planning: Develop and execute audit plans, including risk assessments, audit<br>programs, and audit schedules.<br><ul><li>Audit Execution: Conduct and supervise internal audits to evaluate the effectiveness of internal controls, risk management, and governance processes.</li></ul><ul><li>Reporting: Prepare comprehensive audit reports, including findings, recommendations, and action plans for management review.</li></ul><ul><li>Follow-Up: Monitor the implementation of audit recommendations and ensure timely resolution of audit issues.</li></ul><ul><li>Compliance: Ensure compliance with internal policies, external regulations, and industry best practices.</li></ul><ul><li>Risk Management: Identify and assess risks, and provide recommendations to mitigate them.</li></ul><ul><li>Continuous Improvement: Stay updated with industry standards and best practices, and implement them to enhance the internal audit process.</li></ul><ul><li>Stakeholder Communication: Serve as the main point of contact for stakeholders, providing regular updates on audit progress and addressing any concerns.</li></ul><br><strong>Requirements</strong><br><ul><li>Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field. A Master's degree or additional certifications (such as CPA, CIA, or CISA) are highly valued.</li></ul><ul><li>Experience: Minimum of 7+ years of experience in internal audit or a similar role, with a proven track record of successfully managing audit projects.</li></ul><br> Skills:<br><ul><li> Analytical: Strong analytical skills to interpret data and make informed decisions.</li></ul><ul><li> Attention to Detail: High level of accuracy and attention to detail.</li></ul><br> </div>
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<p><span><strong>Job Summary</strong></span></p><br><p><span>You will</span><span> manage and provide technical oversight of</span><span> the development and implementation of CRS Egypt Country Program’s livelihoods portfolio, advancing Catholic Relief Services’ mission to serve the poor and vulnerable. Your management skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving the impact of its programming. You will be responsible for the planning, implementation and monitoring of CRS Egypt’s livelihoods portfolio. You will also provide technical support to project teams and partners, to ensure high quality design and implementation of CRS Egypt’s livelihoods projects. You will represent the project in a variety of contexts and with a variety of stakeholders, including government, donors, and NGOs. You will also provide support for growth opportunities within the sector, including new business and partnership opportunities. This will include identifying potential partners, donor scoping/mapping, intel gathering and leading proposal development.</span></p><br><p><span><strong>Roles and Key Responsibilities</strong></span></p><br>Program Quality and Program Management<ul> <li>Provide management oversight, including financial management, of the CRS Egypt livelihoods portfolio throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure project team use the appropriate systems and tools.</li> <li>Coordinate and monitor financial and material resources relevant to livelihoods project needs. Through planning and oversight ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.</li> <li>Lead in project design and proposal development in the livelihoods and economic empowerment programming area, proactively seeking strategic growth opportunities; contribute to and lead certain sections of CP-wide strategic planning.</li> <li>Oversee technical assistance and capacity strengthening activities in livelihoods for staff and partner organizations, including design or training materials, oversight of needs assessments, input into the design of interventions and monitoring and evaluation (MEAL) indicators and systems, to enhance program quality and impact.</li> <li>Lead reporting efforts for projects under the livelihoods portfolio, ensuring products are of high quality and utilize CRS tools and best practices.</li> <li>Promote cross-learning among project teams through joint participation in project workshops.</li> <li>Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.</li> <li>Ensure the Safeguarding Policy and Code of Conduct is followed by program partners, staff and volunteers in the field and the way they carry out their work does not do any harm to children, vulnerable adults or other staff, or put them at (further) risk of any type of abuse or exploitation.</li></ul>Staff Supervision and Development<ul> <li>Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports.</li> <li>Identify and share with CRS Egypt livelihoods staff information and updates on livelihood programming.</li> <li>Builds the technical capacity of staff. Leads and guides the team in the design and management of complex projects, providing technical guidance and overseeing the identification of human, financial, and material resource requirements.</li></ul>Growth and Representation <ul> <li>Represent the program to community members and relevant stakeholders, such as government, donors and peer organizations.</li> <li>Take an active role in growing CRS Egypt’s portfolio of livelihood programming and scaling up existing programs through positioning, donor cultivation, networking, partner engagement, and proposal development and reviews.</li> <li>Actively seek new opportunities for support of CRS Egypt livelihood projects. </li> <li>Write and review concept notes and proposals for new project opportunities in livelihood strengthening.</li> <li>Help identify, assess and strengthen potential partnerships relevant to the livelihoods’ portfolio, link project partners to other CRS Egypt program areas for potential collaboration, applying appropriate application of partnership concepts, tools and approaches. </li> <li>Contribute to raising the profile of CRS as a leader in livelihoods support programming through the publication of best practices, sharing results from CRS assessments and program activities, dissemination of project progress and evaluation reports, and participation in conferences and seminars.</li></ul><p><span><i><strong>Required Languages:</strong></i> </span>Fluency in English and Arabic required.</p><br><p><span><i><strong>Travel: </strong></i></span>Travel required to field activities and community-based organizations across Egypt is estimated at 20%.</p><br><p><span><strong>Supervisory Responsibilities:</strong> Yes</span></p><br><br><p>Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.</p><br><p>CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.</p><br><p>CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.</p><br><p>CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.</p><br><p><i>Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. </i></p><br><p>CRS is an Equal Opportunity Employer.</p><br> <br> </div>
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<p><strong>JOB TITLE</strong><br>Associate Manager - Campaign | MAF Retail | Retail Corporate Egypt<br><strong>ROLE SUMMARY</strong><br>The Associate Manager - Campaign will serve as the execution backbone of the Campaign Management team, working closely with the Director – Digital Marketing. The role holder will be responsible for ensuring that all campaigns are executed seamlessly, on time, and in full.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Own the day-to-day execution of campaigns across digital and physical channels, ensuring all workstreams progress against agreed timelines and deliverables.</li><li>Coordinate with internal teams - retail operations, e-commerce, CRM, performance marketing, creative - and external agencies to ensure seamless campaign delivery.</li><li>Track and follow up on campaign deliverables, flagging delays or blockers to the cross functional teams proactively.</li><li>Ensure all campaign assets (creatives, copies, push notifications, WhatsApp, SMS, email) are reviewed, approved, and deployed on schedule.</li><li>Support the setup and QA of campaign mechanics across channels — including app banners, landing pages, and digital activations.</li><li>Build and maintain detailed campaign workback schedules, tracking all dependencies from brief to post-launch analysis.</li><li>Maintain the live campaign tracker covering status, ownership, timelines, and deliverables across all active campaigns.</li><li>Identify execution risks early and escalate to the management with proposed solutions.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's degree in Marketing, Business Administration, or a related field.</li><li>3+ years of experience in a marketing, campaign coordination, or project management role.</li><li>Prior exposure to retail, e-commerce, QSR, or FMCG marketing environments preferred.</li><li>Hands-on experience coordinating campaigns across multiple stakeholders and channels.</li><li>Exceptional organisational skills - able to manage multiple campaigns and workstreams simultaneously without losing detail.</li><li>Strong cross-functional coordination and stakeholder management abilities.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>
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<p>Job Description:</p><br><p><b>BES CS Manager</b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>We make Heath Happen:</b></p><br><p>This role is responsible to ensure that agreed customer service experience is delivered at all times within the Customer Service Department through the effective leadership of our Customer Service Consultants and team coaches.</p><br><p>The focus of this role is to ensure that we are coaching, managing performance, delivering on SLAs and growing our people to deliver outstanding performance against targets.</p><br><p>The Service Managers are responsible for the Customer Service department meeting all SLAs. The Service Manager will drive a culture of customer focus and continuous improvement.</p><br><p><b>How you’ll help us make health happen:</b></p><br><ul><li>Support or lead recruitment and the academy function </li><li>Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function</li><li>Ensure there are high levels of team working and that the team is aligned and engaged with Bupa’s purpose and goals</li><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)</li><li>Ensure that resources are managed in line with the workforce plan</li><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment</li><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.</li><li>Works closely with the Continuous improvement team to ensure that processes across Customer Services are effective and support the best customer experience</li><li>Focus on driving the key targets of first call resolution, Net Promoter scores, Customer Interaction Survey scores and quality assessments</li><li>Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying/removing any barriers that impacts the delivery of outstanding customer satisfaction</li><li>Point of escalation for customer issues that need to be referred by the Customer Service Consultants</li><li>Monitoring of calls and Email Performance throughout the day</li><li>Managing absences to the agreed standard</li><li>Coaching, developing and leading a highly skilled team</li><li>Dealing with any performance issues</li><li>Complete regular 121s with all team members</li><li>Managing team performance and ensuring the agreed service experience</li><li>Ensures high levels of employee engagement, measured through eNPS (pulse surveys) . Understands, acts and shares eNPS results with the team, building relevant actions plans for improvement.</li><li>Hold regular team meetings to ensure good quality two way communication</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><ul><li>Graduate level with relevant qualifications.</li><li>Significant experience and proven ability to lead and manage Customer Service Teams in Financial Services organisation/s in a health care sector.</li><li>Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities through B2B.</li><li>Strong determined communicator and negotiator with experience of corporate level/board level selling, persuasion, and negotiation</li><li>In depth knowledge of successfully increasing revenue, profits, and growth within …….. in a regulated environment such as the healthcare market.</li><li>Track record of ‘treating customers fairly’ and delivering compliant sales within a regulatory environment is key.</li><li>Resilience and confidence in own and Bupa’s ability to succeed</li><li>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</li><li>Demonstrates necessary gravitas to be viewed externally as the voice of Corporate distribution in Bupa.</li><li>Capable of representing Bupa at various external forums</li><li>Our desire to grow in the Corporate market means that a strong leader with in-depth knowledge of the market is crucial</li></ul><p><b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>
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<span>We are seeking a highly organized and proactive Project Operations Manager to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department.<br> This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects.<br> The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned.<br> Key Responsibilities Oversee the day-to-day operational coordination of active projects.<br> Track project progress, timelines, deliverables, and operational requirements.<br> Coordinate closely with internal teams to ensure projects are running according to plan.<br> Act as the main point of coordination between project teams and the finance department.<br> Monitor project budgets, spending, invoicing, payment status, and cost-related updates.<br> Support budgeting, forecasting, financial tracking, and project reporting.<br> Ensure all project data, records, and documentation are accurate and up to date.<br> Identify operational or financial risks and escalate issues in a timely manner.<br> Follow up with stakeholders to ensure accountability and completion of action items.<br> Improve workflows, reporting structures, and coordination processes across projects.<br> Prepare regular project and financial status reports for management.<br> Maintain strong control over project organization, priorities, and cross-functional communication.<br> Paid Time Off Work From Home Training & Development Performance Bonus Requirements Bachelor’s degree in Business Administration, Finance, Operations Management, Project Management, or a related field.<br> Proven experience in project coordination, operations, or project management.<br> Strong understanding of finance processes, budgeting, cost tracking, and reporting.<br> Excellent organizational and multitasking skills.<br> Strong sense of ownership, accountability, and attention to detail.<br> Ability to coordinate across departments and manage multiple active projects at once.<br> Strong communication and follow-up skills.<br> Ability to work under pressure and meet deadlines.<br> Proficiency in Microsoft Excel and project tracking/reporting tools.<br> Problem-solving mindset with the ability to anticipate issues and act proactively.<br> Successfully delivering IT projects within the UAE market.<br> Working directly with the public sector.<br> Preferred Qualifications Experience working closely with finance teams on project-related budgets and reporting.<br> Knowledge of project management tools and ERP systems.<br> Experience in operational process improvement.<br> PMP or other project management certification is a plus.<br> Key Skills Project coordination Operations management Budget tracking Financial reporting Cross-functional coordination Organization and planning Ownership and accountability Communication and stakeholder management Problem solving Attention to detail</span> </div>
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<p>Responsible for the management of fraud related functions performance including both credit applications checks and cards transactions monitoring process for Egypt branch, whilst ensuring that all these activates are carried out with maximum efficiency and controls in accordance with established and approved procedures and agreed service standards under the direct supervision of country retail risk head.</p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>
<h2 class="h5">Job description</h2>
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<p>We are seeking a highly organized and proactive <strong>Project Operations Manager</strong> to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department. This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects.</p><br><p>The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Oversee the day-to-day operational coordination of active projects.</li><li>Track project progress, timelines, deliverables, and operational requirements.</li><li>Coordinate closely with internal teams to ensure projects are running according to plan.</li><li>Act as the main point of coordination between project teams and the finance department.</li><li>Monitor project budgets, spending, invoicing, payment status, and cost-related updates.</li><li>Support budgeting, forecasting, financial tracking, and project reporting.</li><li>Ensure all project data, records, and documentation are accurate and up to date.</li><li>Identify operational or financial risks and escalate issues in a timely manner.</li><li>Follow up with stakeholders to ensure accountability and completion of action items.</li><li>Improve workflows, reporting structures, and coordination processes across projects.</li><li>Prepare regular project and financial status reports for management.</li><li>Maintain strong control over project organization, priorities, and cross-functional communication.</li></ul> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY <br>The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES <br>Managing Sales Activities<br>• Manages sales efforts for the hotel including local corporate and social catering.<br>• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Responds to incoming catering opportunities for the hotel.<br>• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the hotel based on market conditions and hotel needs.<br>• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>• Designs, develops and sells creative catered events.<br>• Maximizes revenue by up-selling packages and creative food and beverage.<br>• Manages catering sales revenue and operation budgets, and provides forecasting reports.<br>• Develops menus which drive sales.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.<br>Providing Exceptional Customer Service<br>• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.<br>• Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.<br>Additional Responsibilities <br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<ul><li><p>Handling Members directly (via email, WhatsApp and phone) and working on making their requests a reality.</p></li><li><p>The role of a Lifestyle Manager is mainly to work on our local Members’ requests both locally and internationally; and to handle requests of international Members visiting Egypt.</p></li><li><p>We provide recommendations, assistance and bookings on all lifestyle related aspects of our Members' lives.</p></li><li><p>Our Members’ requests cover anything and everything relating to their lifestyle, travel arrangements, booking restaurants, entertainment, sporting events, spas, beauty treatments, practical assistance, gifting service, event planning and much much more.</p></li><li><p>As a Lifestyle Manager you will be trained on a CRM program, to work as part of a global team, to provide world-class lifestyle service, and will develop a deeper understanding of the luxury markets around the world.</p></li></ul><p></p>
<h2 class="h5">Job description</h2>
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<span><b>Who we are</b>
<br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b>
<br>We are seeking a skilled IT project delivery professional to lead end-to-end delivery of large-scale projects, ensuring successful execution from feasibility through to closure. The role focuses on driving collaboration across cross-functional teams, maintaining alignment with timelines and quality standards, and delivering measurable outcomes that support organisational objectives.<br><br><br><b>What you’ll do</b>
<br><ul>
<li>Coordinate cross-functional teams to ensure alignment on project requirements, timelines, and milestones.</li>
<li>Facilitate regular interactions with project stakeholders to identify, track, and resolve issues effectively.</li>
<li>Oversee project deliverables and ensure adherence to defined quality standards and methodologies.</li>
<li>Develop and maintain project communication plans, ensuring clarity and transparency across stakeholders.</li>
<li>Prepare and present status reports, consolidating insights from data analysis and project updates.</li>
<li>Manage change requests, ensuring all stakeholders understand impacts on timelines and budgets.</li>
<li>Support development of user documentation, training materials, and handover processes to ensure smooth implementation.</li>
<li>Monitor client satisfaction and secure acceptance of deliverables during and after project completion.</li>
<li>Conduct post-project evaluations to identify lessons learned and improvement opportunities.</li>
</ul><br><br><b>Who you are</b>
<br><ul>
<li>Demonstrated experience (typically 6–8 years) delivering large-scale IT or ERP projects or programmes.</li>
<li>Proven ability to lead diverse project teams and deliver outcomes within agreed timelines.</li>
<li>Strong understanding of established project delivery methodologies and frameworks.</li>
<li>Experience managing budgets and overseeing complex project environments.</li>
<li>Familiarity with ERP implementation and infrastructure or construction-related projects.</li>
<li>Educational background in a relevant field (bachelor’s or master’s degree).</li>
<li>Professional certification such as PMP is advantageous.</li>
</ul><br><br><b>Not a perfect fit?</b>
<br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b>
<br><ul>
<li>Opportunity to work on high-impact, large-scale IT and transformation projects.</li>
<li>Exposure to global stakeholders and cross-market collaboration.</li>
<li>A dynamic environment that encourages innovation, continuous improvement, and knowledge sharing.</li>
<li>Opportunities to expand expertise in cloud services, ERP systems, and enterprise project delivery.</li>
</ul><br><br><b>What skills you will learn</b>
<br><ul>
<li>Advanced stakeholder management and communication across global teams.</li>
<li>End-to-end project lifecycle management using industry-standard methodologies.</li>
<li>Change management and risk mitigation strategies in complex environments.</li>
<li>Practical exposure to cloud technologies (e.g., Azure, O365) and enterprise system implementation.</li>
<li>Continuous improvement and post-project evaluation techniques.</li>
</ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b>
<br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. </p><br><br><br><b>Join Us</b>
<br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b>
<br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b>
<br>
<ul>
<li>LinkedIn: https://www.linkedin.com/company/vois/</li>
<li>Facebook: https://www.facebook.com/voisglobal</li>
<li>Instagram: https://www.instagram.com/voisglobal/</li>
<li>Chat with our employees: https://lnkd.in/dpkrcvR2</li>
</ul>
<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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<p>The Trade Sales Manager is a key, value-driving role within our Services salesforce, responsible for originating, structuring, and leading deals within Trade and Working Capital Solutions. This individual brings product knowledge and technical experience to drive business growth across Corporate (Global Subsidiaries and Local) and Public Sector client segments. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests. This role is pivotal in leading a portfolio of clients and their associated deals, working in alignment with Product Managers, Global Solutions Sales, and Coverage partners to deliver on strategic business goals</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><br><p><b>I. Business Development & Client Relationship Management</b></p><br><br><ul><li>Originate new business and deepen existing client relationships to grow portfolio revenues, profitability, and asset levels.</li><li>Develop and execute a strategic sales plan for the assigned client portfolio, identifying and pursuing new opportunities in coordination with Relationship Management teams.</li><li>Act as the primary subject matter expert on all trade-related matters, providing expert advice and building deep, trust-based relationships with key client decision-makers.</li><li>Keep abreast of client needs, industry trends, and market intelligence to inform new product development and enhance our competitive position.</li></ul><br><p><b>II. Deal Structuring & Negotiation</b></p><br><br><ul><li>Own the full deal lifecycle, from initial client engagement and needs analysis through to structuring, internal approval, and successful execution.</li><li>Structure and present tailored trade and working capital solutions, including Supply Chain Finance, Receivables Financing, and other structured trade products, that address complex client requirements.</li><li>Conduct in-depth analysis of client financial statements, business models, and risk profiles to build a strong business case and inform deal structuring.</li><li>Prepare, present, and defend credit applications and transaction proposals before internal risk and product approval committees.</li><li>Lead the negotiation of term sheets and review legal documentation to ensure alignment with agreed-upon business terms.</li></ul><br><p><b>III. Execution & Portfolio Oversight</b></p><br><br><ul><li>Ensure all transactions and portfolio activities adhere to the highest standards of risk, control, and compliance.</li><li>Coordinate with Regional/Global Trade teams, Operations, and Middle Office to ensure seamless service delivery and excellent client experience.</li><li>Provide training and product updates to the broader Services and Banking salesforce to elevate the team's collective trade expertise.</li><li>Monitor and provide continuous feedback on ongoing initiatives, taking full ownership of project deliverables and follow-ups.</li></ul><br><p><b>Development Value:</b></p><br><br><ul><li>Expands advanced sales, negotiation, and structuring skills.</li><li>Exposure to budget management, revenue forecasting, and P&L responsibility.</li><li>Builds a strong internal network by interfacing with back, middle, and front-office teams.</li><li>Deepens market/economic knowledge and expertise across multiple industries.</li><li>Gains experience with cross-border booking vehicles and the bank's global network.</li><li>Enhances credit, risk analysis, and financial structuring capabilities.</li></ul><br><p><b>Qualifications:</b></p><br><br><ul><li>Minimum 3-5 years of relevant experience in banking, preferable in Trade.</li><li>Expertise in a range of Trade and Working Capital solutions (e.g., Supply Chain Finance, Receivables Financing, Structured Trade Finance).</li><li>Excellent written and spoken English and Arabic are required for client communication. French is a plus.</li><li>Proven experience in a client-focused environment.</li></ul><br><p><b>Education:</b></p><br><br><ul><li>University degree (BA/BSc required; MBA or higher is a benefit).</li><li>Formal credit training (e.g., Certified Credit Analyst) is strongly preferred.</li></ul><br><p><b>Competencies:</b></p><br><br><ul><li><b>Ownership & Execution:</b> A proven ability to originate, structure, obtain necessary approvals, and execute solutions for clients.</li><li><b>Innovative & Creative:</b> Thinks 'out-of-the-box' to find client and internal solutions.</li><li><b>Leadership & Influence:</b> Excellent leadership, communication, and presentation skills with the ability to successfully interact with senior internal and external stakeholders.</li><li><b>Resilience:</b> Ability to work effectively under pressure, meet tight deadlines, and manage complex projects.</li><li><b>Teamwork:</b> Ability to work in a matrix organization and build strong peer relationships.</li><li><b>Organizational Skills:</b> Highly organized and focused on delivering on initiatives and projects.</li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Institutional Product Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p>The Trade Sales Manager is a key, value-driving role within our Services salesforce, responsible for originating, structuring, and leading deals within Trade and Working Capital Solutions. This individual brings product knowledge and technical experience to drive business growth across Corporate (Global Subsidiaries and Local) and Public Sector client segments. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests. This role is pivotal in leading a portfolio of clients and their associated deals, working in alignment with Product Managers, Global Solutions Sales, and Coverage partners to deliver on strategic business goals</p><br><p><b>Key Responsibilities:</b></p><br><p><b>I. Business Development & Client Relationship Management</b></p><br><ul><li>Originate new business and deepen existing client relationships to grow portfolio revenues, profitability, and asset levels.</li><li>Develop and execute a strategic sales plan for the assigned client portfolio, identifying and pursuing new opportunities in coordination with Relationship Management teams.</li><li>Act as the primary subject matter expert on all trade-related matters, providing expert advice and building deep, trust-based relationships with key client decision-makers.</li><li>Keep abreast of client needs, industry trends, and market intelligence to inform new product development and enhance our competitive position.</li></ul><p><b>II. Deal Structuring & Negotiation</b></p><br><ul><li>Own the full deal lifecycle, from initial client engagement and needs analysis through to structuring, internal approval, and successful execution.</li><li>Structure and present tailored trade and working capital solutions, including Supply Chain Finance, Receivables Financing, and other structured trade products, that address complex client requirements.</li><li>Conduct in-depth analysis of client financial statements, business models, and risk profiles to build a strong business case and inform deal structuring.</li><li>Prepare, present, and defend credit applications and transaction proposals before internal risk and product approval committees.</li><li>Lead the negotiation of term sheets and review legal documentation to ensure alignment with agreed-upon business terms.</li></ul><p><b>III. Execution & Portfolio Oversight</b></p><br><ul><li>Ensure all transactions and portfolio activities adhere to the highest standards of risk, control, and compliance.</li><li>Coordinate with Regional/Global Trade teams, Operations, and Middle Office to ensure seamless service delivery and excellent client experience.</li><li>Provide training and product updates to the broader Services and Banking salesforce to elevate the team's collective trade expertise.</li><li>Monitor and provide continuous feedback on ongoing initiatives, taking full ownership of project deliverables and follow-ups.</li></ul><p><b>Development Value:</b></p><br><ul><li>Expands advanced sales, negotiation, and structuring skills.</li><li>Exposure to budget management, revenue forecasting, and P&L responsibility.</li><li>Builds a strong internal network by interfacing with back, middle, and front-office teams.</li><li>Deepens market/economic knowledge and expertise across multiple industries.</li><li>Gains experience with cross-border booking vehicles and the bank's global network.</li><li>Enhances credit, risk analysis, and financial structuring capabilities.</li></ul><p><b>Qualifications:</b></p><br><ul><li>Minimum 3-5 years of relevant experience in banking, preferable in Trade.</li><li>Expertise in a range of Trade and Working Capital solutions (e.g., Supply Chain Finance, Receivables Financing, Structured Trade Finance).</li><li>Excellent written and spoken English and Arabic are required for client communication. French is a plus.</li><li>Proven experience in a client-focused environment.</li></ul><p><b>Education:</b></p><br><ul><li>University degree (BA/BSc required; MBA or higher is a benefit).</li><li>Formal credit training (e.g., Certified Credit Analyst) is strongly preferred.</li></ul><p><b>Competencies:</b></p><br><ul><li><b>Ownership & Execution:</b> A proven ability to originate, structure, obtain necessary approvals, and execute solutions for clients.</li><li><b>Innovative & Creative:</b> Thinks 'out-of-the-box' to find client and internal solutions.</li><li><b>Leadership & Influence:</b> Excellent leadership, communication, and presentation skills with the ability to successfully interact with senior internal and external stakeholders.</li><li><b>Resilience:</b> Ability to work effectively under pressure, meet tight deadlines, and manage complex projects.</li><li><b>Teamwork:</b> Ability to work in a matrix organization and build strong peer relationships.</li><li><b>Organizational Skills:</b> Highly organized and focused on delivering on initiatives and projects.</li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Institutional Product Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
<br> </div>
<h2 class="h5">Job description</h2>
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<p>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.</p><br><p>Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.</p><br><p><strong>Role Summary</strong></p><br><br><p><span>The Credit Control Manager will lead and manage the regional Credit Control operations across UAE, Egypt, Qatar, and Bahrain while supporting the company’s commercial and financial objectives. </span></p><br><p><span>The role is responsible for driving collection performance, minimizing financial risk exposure, improving recovery processes, enhancing client retention, and maintaining strong relationships with both clients and internal stakeholders. </span></p><br><p><span>This position requires a strategic and commercially focused professional capable of managing complex financial cases, improving operational performance, supporting business growth, and ensuring alignment between Credit Control, Commercial, Finance, Legal, and Operations teams. </span></p><br><p><span>The role acts as a key point of contact between Clients, Commercial Teams, Finance Teams, and Senior Management to ensure commercially balanced and financially compliant decisions across the region. </span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><ul><li><p><span>Lead and manage the regional Credit Control operations across UAE, Egypt, Qatar, and Bahrain.</span></p><br></li><li><p><span>Review and manage complex financial and commercial cases including: Legal settlements, Write-offs, Payment restructures, Contract cancellations, Contract downgrades, Early renewals, Security cheques and deposits </span></p><br></li><li><p><span>Focus on client retention by maintaining strong client relationships and supporting commercially balanced recovery solutions. </span></p><br></li><li><p><span>Work closely with Commercial, Finance, Legal, Operations, and other departments to strengthen internal collaboration and improve operational alignment. </span></p><br></li><li><p><span>Develop and implement collection strategies and recovery action plans to minimize bad debt exposure. </span></p><br></li><li><p><span>Prepare and present regular management reports including: Collection performance, Aging analysis, Risk exposure, Recovery status, Write-off and settlement tracking communication skills, collection techniques, negotiation capabilities, and operational knowledge.</span></p><br></li><li><p><span>Lead, coach, and develop regional Credit Control teams to ensure high performance, accountability, and continuous improvement. </span></p><br></li></ul><p><span><strong>Qualifications & Experience </strong></span></p><br><ul><li><p><span>Bachelor’s degree in Finance, Accounting, Business Administration, or related field. </span></p><br></li><li><p><span>Minimum 5 years of managerial-level experience in Credit Control, Commercial Finance, Collections.</span></p><br></li><li><p><span>Proven experience handling legal settlements, write-offs, restructures, collections, and client account management. </span></p><br></li><li><p><span>Previous experience managing teams across multiple markets is highly preferred. </span></p><br></li></ul><p><span><strong>Skills & Competencies </strong></span></p><br><ul><li><p><span>Strategic thinking with strong commercial and financial awareness. </span></p><br></li><li><p><span>Excellent negotiation and stakeholder management abilities. </span></p><br></li><li><p><span>Strong client relationship management and retention capabilities. </span></p><br></li><li><p><span>Strong analytical and problem-solving capabilities. </span></p><br></li><li><p><span>Experience in team coaching, training, and quality management.</span></p><br></li></ul><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor
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<span>About Maqsam Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology , Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity We’re looking for a driven, detail-oriented Marketing Campaign Manager, who will be responsible for planning, executing, and optimizing integrated marketing campaigns across multiple channels.<br> This role ensures campaigns are delivered on time, aligned with business goals, and effectively coordinated across internal and external stakeholders.<br> You will join a collaborative and dynamic marketing team , leveraging your expertise to plan and deliver high-impact campaigns in close partnership with cross-functional teams.<br> You will play a key role in aligning stakeholders, coordinating responsibilities across all involved parties, and ensuring the timely execution of campaign activities.<br> Your ability to drive alignment and execution will be essential to shaping our marketing strategy and delivering measurable results in a fast-paced, tech-driven environment.<br> Key ResponsibilitiesCampaign Strategy & Planning Lead the ideation, planning, and execution of integrated multi-channel marketing campaigns.<br> Translate business and marketing goals into clear campaign objectives and execution plans.<br> Define target audiences, messaging frameworks, timelines, and success metrics.<br> Execution & Coordination Manage end-to-end campaign execution, coordinating internal teams and external partners to ensure timely delivery.<br> Adopt a 360° campaign approach, activating a mix of channels, including offline, social media, email, WhatsApp, PR, and others, to execute and amplify campaigns effectively.<br> Own campaign timelines, tasks, dependencies, and deliverables across all stakeholders.<br> Serve as the primary point of contact for cross-functional teams (Sales, Product, Customer), ensuring clear briefing, alignment, and accountability.<br> Ensure consistent messaging and brand alignment across all campaign touchpoints.<br> Performance & Optimization Track campaign performance against defined KPIs (e.<br>g., pipeline, engagement, conversions).<br> Analyze results and provide actionable insights and recommendations.<br> Optimize campaigns in-flight based on performance data and learnings.<br> Process & Scale Establish and improve campaign management processes, tools, and documentation.<br> Support repeatable, scalable campaign frameworks for future launches.<br> Maintain campaign calendars and reporting dashboards.<br> Who We’re Looking For 5+ years of experience in marketing campaign management or integrated marketing.<br> Strong project management and organizational skills.<br> Experience running multi-channel campaigns (email, content, events, webinars, etc.<br>) Ability to work cross-functionally and manage multiple stakeholders.<br> Data-driven mindset with experience analyzing campaign performance.<br> What We Provide you Join a world-class team at Maqsam , where your growth is our priority.<br> Here’s what you can expect: A collaborative and friendly environment with flexible hours.<br> Many opportunities to learn, grow and become a world-class professional.<br> A fair compensation.<br> A culture that thrives on open communication and transparency.<br> First-class health insurance.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now !<br></span> </div>
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Company Description<br><p>At Turner & Townsend we are passionate about making the difference, transforming performance on the world’s most impactful programmes for a green, inclusive, and productive world. That means challenging ourselves and others to deliver better outcomes for our clients, helping each other to make the most of our potential, and using our Influence to build a better world for everyone. Every day we help our major global clients deliver ambitious and highly technical mega projects, in over 118 offices across 50 countries.</p><br><p>Turner & Townsend is one of the leading providers of consulting services to the Infrastructure, Natural Resources and Real Estate sectors globally, ranked Number 1 in the Sunday Times PwC Top Track 250. Through using our proven and wide ranging skills, methodologies, and industry knowledge over the past 75+ years we have created the premier, differentiated programme, project, and cost management global consultancy, and are now in strategic partnership with CBRE.</p><br><br>Job Description<br><p>Turner & Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects.</p><br><p>As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner & Townsend.</p><br><p>You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise.</p><br><p>We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner & Townsend. </p><br><p><strong>MAIN PURPOSE OF ROLE:</strong></p><br><ul><li>To provide commercial oversight to ensure the successful delivery of cost management services across one or multiple commissions.</li><li>To ensure excellent service delivery is being provided to clients, gain their trust and enhance our reputation.</li><li>To actively promote Turner & Townsend to clients both existing and new to enable growth within the business.</li><li>To be a sounding board for all aspects of service delivery and to effectively develop others in the team.</li><li>To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to handover.</li><li>To uphold Turner & Townsend values and ethics whilst delivering service excellence.</li></ul><p><strong>ACCOUNTABILITIES:</strong></p><br><ul><li>Overall accountability and responsibility for ensuring Turner & Townsend deliver the scope of their services across multiple commissions.</li><li>Interfacing and effective communication with the client, contractors and other consultants, at all project stages.</li><li>Timely and accurate forecasting of fees.</li><li>Maintaining and building upon existing client relationships and the development of new relationships.</li><li>Recognize opportunities and be able to cross sell our service offerings to existing or potentially new clients.</li><li>Effectively and proactively lead a cost management team, ensuring that they deliver in line with the standards expected of Turner & Townsend.</li><li>Provide quality assurance for all deliverables issued by other team members.</li><li>Be a sounding board to other team members for all technical cost management related activities.</li><li>Understanding the clients needs and build the relationship.</li><li>Be a role model within the team to assist in the development of more junior staff.</li><li>Demonstrates a high level of drive, enthusiasm and commitment to always delivering service excellence to clients.</li><li>A desire to learn and progress your career to the next level.</li></ul><br>Qualifications<br><ul><li>Extensive knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Minimum 15+ years of experience in similar roles.</li><li>Extensive experience of both new build and fit-out projects across varying asset typologies.</li><li>Extensive experience of delivering and overseeing the successful delivery of pre-contract services from feasibility through to tendering, measurement of building works for estimating, report writing and preparation of Bills of Quantities and tender documentation.</li><li>Experience of successfully managing commissions, one or multiple, at any given time to ensure the highest quality service delivery for clients.</li><li>Experience of commercial management of commissions ensuring both successful and profitable delivery of services.</li><li>Experience of agreeing contract terms, administering contracts and of identifying and mitigating key risks within contracts.</li><li>Ability to critically analyze programmes and assess the impact they have of fee forecasts to enable accurate forecasting to the wider business.</li><li>Self-motivated with the ability to work autonomously setting their own agenda and perform well under pressure.</li><li>Identifying and establishing new relationships, whilst maintaining and developing existing relationships.</li><li>Local (Egypt) experience is required</li></ul><p><strong>SKILLS REQUIRED:</strong></p><br><ul><li>Proven Cost / Commercial Management experience, ideally from a Consultancy or client side background</li><li>Professional membership is an advantage i.e. MRICS</li><li>Experience of working on Major Programmes and Projects</li><li>Experience in leading, managing and motivating teams</li><li>Extensive knowledge of construction industry technical matters, such as different procurement routes, value management and value engineering.</li><li>Demonstrable understanding of construction contracts and the ability, when required, to provide contractual advice to clients.</li><li>Proven track record of delivering service excellence to multiple clients.</li><li>Ability to drive the commercial agenda for the project and chair commercial meetings.</li><li>Excellent written and oral communication skills with the ability to present clearly and concisely to clients in both a formal and informal manner.</li><li>Proven track record of building effective, productive and positively engaged teams.</li></ul><br>Additional Information<br><p><em>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</em></p><br><p><em>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. </em></p><br><p><em>Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</em></p><br><p><em>Please find out more about us at www.turnerandtownsend.com/</em></p><br><p>#LI-SM2</p><br><p>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: </p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br>
<p><em>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. </em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. </em></p><br><br><br> </div>
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<p><b>Location:</b></p><br><br>Cairo, Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R1011241<br><p><b>Date Posted:</b></p><br><br>2026-07-07<br><p><b>Company Name:</b></p><br><br>Hitachi Rail RCS France SAS<br><p><b>Profession (Job Category):</b></p><br><br>Engineering & Science<br><p><b>Job Schedule: </b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><br><p><b>About Us</b></p><br><br><p><span>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.</span></p><br><br><br><br><p><b>Job Description:</b></p><br><br><p>Hitachi Rail has a singular focus on moving people. We believe that people should have the freedom to be able to travel wherever they want, on any mode of transport they choose and that the experience should be seamless. To that end we focus heavily on making our offering just that – universal, flexible and simple. We happen to build ticketing systems to do just that.</p><br><br><p>Against this backdrop we now find Transit Authorities looking for Next Generation Ticketing systems that take all of the above into consideration and provide solutions that:</p><br><br><ul><li>Conform and work alongside existing traditional transport operators and mean of travel.</li><li>Provide transit payment solutions that are built on an Open Payment</li><li>Provide digital services.</li><li>Real time information for stakeholders to provide services</li></ul><br><p><b>Roles & responsibilities</b></p><br><br><br><p>The Systems Engineer Manager is responsible for delivering systems solutions for complex, high‑stakes projects in Egypt. The role requires strong ability to understand customer and system requirements, as well as provide technical support for Automated Fare Collection systems. Working closely with the System Engineering Manager and the Head of Engineering, the SEM oversees all software development activities, ensuring solutions are defined, implemented, and delivered within the agreed scope, budget, and timeline. The position requires solid knowledge of web‑oriented architectures, including both web and mobile applications, and is based at the Hitachi office in Cairo.</p><br><br><br><p>The Systems Engineer Manager responsibilities are as follows, he/she must:</p><br><br><ul><li>Deliver software solutions that meet budget, schedule and Customer expectation</li><li>Provide technical & software development leadership to the software development team;</li><li>Ensures global consistency of the software development process, practices and tools;</li><li>Lead a team in performing all software development activities, ensuring software development activity operates within constraints provided by approved architecture and design policy;</li><li>Manage Requirements according to the System Specification : Traceability, Compliance</li><li>Define and solve problems in a persistent and systematic fashion, taking an engineering lead on defect management in accordance with engineering processes and be hands-on with troubleshooting exercises when required;</li><li>Defines the Sw development cycle in consistency with that of upper/same level elements (dependences, co-engineering activities).</li><li>Tailors the Sw Engineering Environment (process, practices and tools) according to Country/Company and project’s requirements.</li><li>Participates in the specification of the functions and interfaces of products to be developed.</li><li>Participates in the definition of the architecture, and the allocation of functions, to the components for which they have primary responsibility</li><li>Performs the corrective and evolutionary maintenance of the System and the continuous improvement of the source code and the associated tests</li><li>Ensure software development and integration,</li><li>Also contribute to the improvement of the source code (refactoring and qualimetry) as well as the implementation of automatic tests</li></ul><br><p><b>Work experience & qualification requirements</b></p><br><br><br><ul><li>A bachelor's level degree in a computer science – or relevant – field</li><li>Minimum of 10 years of experience in Deployment of complex and critical System</li><li>You have strong skills in : Agile Methodology / SCRUM</li><li>Software coding Skills:<br>JAVA/Spring REACT<br>C#/C++, Framework .NET, XML, XSLT, Web Services, Object oriented methodology<br>Linux Ubunto<br>OS Windows / IDE Visual Studio</li><li>Database Skills: SQL Server 2008 R2 / SQL Server 2012/ SQL Server 2016</li><li>Database development (Stored Procedures, SQL request)</li><li>Specific Tools : ClearCase/GIT, TFS (defects management) = Azure DevOPs</li><li>Tool’s practice like DOORS, POLARION or REQTIFY</li><li>Fluent in English. French is a nice to have.</li></ul><br><br><br><p><b>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at </b><b><span><span><span><span>https://www.hitachirail.com/careers</span></span></span></span></b><b>.</b></p><br><br><br><br><p><b>At Hitachi Rail, there is a place for everyone. </b><b>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </b><b>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.</b></p><br><br><br><br><p><b>We would be delighted if you would be one of our followers at <u><span><span><span><span>https://www.linkedin.com/company/hitachirail</span></span></span></span></u></b></p><br><br><br><br> </div>