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Company Description Stitch® is redefining customer engagement through AI-driven solutions tailored to the specific needs of each business. The platform automates customer service, personalizes marketing, and supports sales by connecting every customer touchpoint into a unified experience. By combining advanced artificial intelligence with deep industry expertise, Stitch® enables smarter and faster interactions across channels. Team members contribute to a powerful, evolving platform that helps organizations deliver more relevant and personalized customer journeys. Role Description The Technology Project Manager is a full-time, on-site role based in Heliopolis. This role is responsible for planning, coordinating, and overseeing technology projects that support Stitch®’s AI-driven engagement platform. Day-to-day tasks include defining project scope and objectives, managing timelines and resources, tracking budgets, and coordinating across engineering, product, and operations teams to ensure successful delivery. The Technology Project Manager will manage risks and dependencies, communicate project status to stakeholders, and help improve project management processes and tools. The person in this role will also work to align technical initiatives with business goals and contribute to continuous improvement of project outcomes. Qualifications Strong project management skills, including experience leading end-to-end technology projects and managing timelines, scope, and deliverables. Program management capabilities to coordinate multiple related initiatives and align them with strategic business objectives. Information technology knowledge, with familiarity in software development lifecycles, integrations, and cloud-based platforms. Analytical skills to interpret data, assess risks, make informed decisions, and optimize project performance. Budgeting experience, including planning, monitoring, and reporting on project financials. Excellent communication and stakeholder management abilities, with skill in collaborating across cross-functional teams. Proven organizational and time-management skills, with attention to detail and a structured approach to documentation and reporting. Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field; project management certifications (e.g., PMP, Prince2, Agile/Scrum) are an advantage. Experience in AI, Saa S, or customer engagement platforms is beneficial, along with a willingness to learn new tools and methodologies.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p> <strong>The Opportunity</strong> </p> <p> We are seeking a motivated and enthusiastic <strong>On-Site IT Support Specialist</strong> to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams. </p> <p> You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience. </p> <div> <p> <strong>How You ll Make an Impact</strong> </p> <ul> <li> <p>Troubleshoot IT-related issues that require physical, on-site support</p> </li> <li> <p>Provide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as required</p> </li> <li> <p>Deliver computers and hardware to users in a ready-to-use state</p> </li> <li> <p>Provide ad-hoc training on common IT topics and guide users through self-service tools when needed</p> </li> <li> <p>Manage physical stock of devices and accessories, including CMDB updates</p> </li> <li> <p>Perform regular inventory checks for hardware and related equipment</p> </li> <li> <p>Coordinate logistics with local providers to ship and move devices across locations</p> </li> <li> <p>Handle warranty cases in collaboration with relevant OEM vendors</p> </li> <li> <p>Identify and report risks that may impact OSS service quality</p> </li> <li> <p>Provide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spaces</p> </li> <li> <p>Support and coordinate with third-party technicians</p> </li> <li> <p>Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionality</p> </li> <li> <p>Follow OSS governance processes, including participation in meetings and escalation procedures</p> </li> <li> <p>Adhere to OSS procedures defined in runbooks, SOPs, and knowledge articles</p> </li> <li> <p>Work full-time on-site at the assigned factory location</p> </li> <li> <p>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. </p> </li> <li> <p>Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</p> </li> </ul> <p> </p> </div> </div> <p> </p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <p> <strong>Your Background</strong> </p> <ul> <li> <p>Bachelor s degree in Information Technology or a related field</p> </li> <li> <p>Minimum of 2 years of professional experience in IT support</p> </li> <li> <p>Willingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as required</p> </li> <li> <p>Proactive, solution-oriented mindset with the ability to work independently</p> </li> <li> <p>Strong communication skills with proficiency in both written and spoken English</p> </li> </ul> </div><p></p></section>
???? We’re Hiring: IT Sales Executive (Full-Cycle)<br>???? Love Selling? Passionate About Tech? This Might Be Your Next Move. If you enjoy building relationships, solving business problems, and closing deals that truly make an impact… ???? You might belong here. At GNETWORX, we don’t just sell IT solutions we help businesses grow, transform, and scale through technology. And we believe real growth doesn’t come from systems alone… ???? it comes from people.<br>???? What You’ll DoGenerate and qualify leads through outbound & inbound channels Conduct discovery calls to understand client needs Present IT solutions in a clear, business-focused way Manage the full sales cycle from lead generation to closing Negotiate and close deals effectively Build and maintain strong client relationships Track and manage pipeline using CRM systems Coordinate with internal teams to ensure smooth delivery <br>???? We’re Looking For3–5 years of experience in Sales (IT / Software / Technology preferred) Strong understanding of tech industry trends Excellent communication, negotiation, and presentation skills Proven track record of meeting and exceeding targets Experience with CRM tools and pipeline management Bachelor’s degree in Business, IT, Marketing, or related field (preferred)<br>???? What Makes You a Great Fit You sell solutions, not just products You see rejection as part of the process, not the end You are structured, disciplined, and process-oriented You can independently manage the full sales cycle <br>???? Why GNETWORX? We are growing fast and every deal, every client, every effort contributes to that journey. Here, you’re not just part of a team… ???? you’re part of a growth story.<br>???? Apply Interested candidates are invited to send their updated CV to:???? Asma. Elshafie@gnetworx.net
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><b>About Citi</b></span></p><br><br><p><span>Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.</span></p><br><br><br><p><span>It is a role with accountability for Cybersecurity function, executive-level privileges and adequate authority with no intersect with other conflicting positions. This role is responsible for leading efforts to safeguard the confidentiality, integrity, and availability of Citi’s information and information assets. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's Cyber and Information Security Policy (CCISP).</span></p><br><br><p><br><span><b><u>Responsibilities:</u></b></span></p><br><br><ul><li><p><span>Acts as Information Security Subject Matter Expert to senior stakeholders and /or other team members.</span></p><br><br></li><li><p><span>Cyber Issue Management, Monitoring & Regulatory engagement</span></p><br><br></li><li><p><span>Establish working relationships cross-sector and internally with First, Second, and Third Line of Defense.</span></p><br><br></li><li><p><span>Coordinate with First line partners the collection, entry, and maintenance of deliverables to Internal and External Questions/Exams.</span></p><br><br></li><li><p><span>Facilitate the Responses by Key Stakeholders to Internal and External Reviewers for requested meetings and potential concerns raised with a risk focus.</span></p><br><br></li><li><p><span>Communicate to Senior Management on issues identified during Internal and External reviews including missed deadlines, risk impact, and improper design/execution of controls.</span></p><br><br></li><li><p><span>Identify areas of opportunities for process improvements or potential control breaks in the organizations Cybersecurity standards, procedures, and/or controls.</span></p><br><br></li><li><p><span>Execute the Issue Management process, for Issues identified within various Information Security (IS) programs.</span></p><br><br></li><li><p><span>Assist process and control owners in evaluating control deficiencies holistically, including identification of root causes and required corrective action plans.</span></p><br><br></li><li><p><span>Oversee and ensure timely and complete issue remediation within businesses and functions and escalate any delays and / or challenges, as needed. </span></p><br><br></li><li><p><span>Validate remediation activities are documented, completed, and closed- out in accordance with issue management standards.</span></p><br><br></li><li><p><span>Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members</span></p><br><br></li><li><p><span>Has the ability to operate with a limited level of direct supervision.</span></p><br><br></li><li><p><span>Can exercise independence of judgement and autonomy.</span></p><br><br></li><li><p><span>Accommodate and manage regulatory engagements in Egypt and beyond</span></p><br><br></li><li><p><span>Acts as SME to senior stakeholders and /or other team members.</span></p><br><br></li><li><p><span>Ensure cyber regulatory obligations are understood and collaborate with compliance and appropriate CISO teams to ensure recorded.</span></p><br><br></li><li><p><span>Understand controls being implemented to safeguard sensitive data</span></p><br><br></li></ul><br><p><span><b><u>Qualifications:</u></b></span></p><br><br><ul><li><p><span>10 years of relevant experience</span></p><br><br></li><li><p><span>Proficient in interpreting and applying policies, standards and procedures</span></p><br><br></li><li><p><span>Consistently demonstrates clear and concise written and verbal communication</span></p><br><br></li><li><p><span>Proven influencing and relationship management skills</span></p><br><br></li><li><p><span>Proven analytical skills</span></p><br><br></li><li><p><span>Fluency in English is a must</span></p><br><br></li><li><p><span>Arabic Language is a plus</span></p><br><br></li><li><p><span>Maintaining at least one active certificate of the Information Security Management international certificates such as CISSP, CISM, CRISC, C-CISO or ISO 27001 Lead implementer.</span></p><br><br></li></ul><br><p><span><b><u>Education:</u></b></span></p><br><br><ul><li><p><span>Bachelor’s degree/University degree or equivalent experience as a minimum</span></p><br><br></li></ul><br><p>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</p><br><br><p>#LI-OD1</p><br><br><br><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Information Security<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><b>Who we are</b>
<br>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>#VOIS #BeUnrivalled #CreateTheFuture<br><br><br><b>About this role</b>
<br>We are seeking an individual to lead the end-to-end IT delivery of innovative technology initiatives within our Office IT function. This role focuses on the implementation and roll-out of solutions such as robotics, automation, artificial intelligence, and other shared service tools across an international, matrix environment. The role is accountable for ensuring solutions are delivered on time, within budget, and to agreed quality standards, supporting VOIS growth and transformation objectives.<br><br><br><b>What you’ll do</b>
<br>Manage the full IT delivery lifecycle for complex implementation and roll-out projects, from requirements definition and feasibility assessment through to deployment and transition into operations. Act as the single point of contact for IT delivery, ensuring alignment across solution design, data, integration, connectivity, access, testing, and deployment. Deliver projects in line with committed timelines, budgets, and quality expectations, providing accurate progress reporting to business and technology stakeholders. Identify, track, and manage interdependencies, risks, and issues across multiple projects and teams, ensuring appropriate mitigation actions are in place. Collaborate with internal matrix teams and external partners across multiple geographies to ensure effective delivery and stakeholder engagement.<br><br><br><b>Who you are</b>
<br>You bring strong experience in end-to-end IT delivery across multiple, complex projects in an international environment.<br>
You have hands-on experience with integration initiatives covering applications, data, testing, infrastructure, and deployment.<br>
You are comfortable working in dynamic, high-uncertainty environments and adapting delivery approaches as needed.<br>
You communicate clearly and confidently with stakeholders at all levels, both verbally and in writing.<br>
You have typically built around five or more years of experience delivering IT projects, with project management certification (such as PRINCE2) considered beneficial but not essential.<br><br><br><b>Not a perfect fit?</b>
<br>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><br><b>What's in it for you</b>
<br>Opportunity to work on innovative, automation-led and AI-enabled technology initiatives that support large-scale transformation.Exposure to international stakeholders and cross-functional teams within a global organisation.A role that offers autonomy and ownership across diverse, high-impact IT projects.<br><br><br><b>What skills you will learn</b>
<br>Advanced delivery techniques for complex, multi-market IT transformation programmes.Stakeholder and partner management within global, matrix environments.Practical exposure to emerging technologies such as automation, robotics, and artificial intelligence in shared services contexts.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b>
<br>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><br><b>Join Us</b>
<br>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br>With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br><br><br><b>Alert</b>
<br>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA<br><br><br><b>Follow us on social media and #StayConnected</b>
<br>LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2<br><br><br><br>
</span> </div>
We provide innovative solutions including:<br>IoT-based School Management Systems Smart Campus Technologies Interactive Learning Solutions Campus Connectivity & Security Systems<br>We're looking for professionals who:<br>Have 3-4 experience selling to private schools or educational institutions Understand school decision-making processes Can build relationships with school owners, principals, and administrators Are passionate about technology and education<br>What we offer:<br>Competitive compensation and attractive commissions High-demand solutions with strong market potential Professional growth in the rapidly expanding EdTech sector Opportunity to make a real impact on the future of education<br>If you're ready to help schools embrace digital transformation, we'd love to hear from you.???? Apply now or send your CV to [customer-care@eduhubpro.com]
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role profile</h4>
<p>Plan, develop, administer and deploy Office IT systems to provide the required system performance and availability.<br>
Implement projects related to Office IT systems to ensure that business requirements are well incorporated in solution systems and plans for smooth delivery and support.</p>
<h4>Role responsibilities</h4>
<ul>
<li>Implement and operate managed systems at a high level of performance and on-time delivery and support.</li>
<li>Check day-to-day work and KPIs required to keep the managed systems up, running, and supporting business activities.</li>
<li>Troubleshoot crises related to the managed systems and consult vendors when needed.</li>
<li>Provide information for managed systems to other lines of IT support.</li>
<li>Coordinate regular meetings with customers at a professional level to track complaints, requirements, and systems performance.</li>
</ul>
<h4>Qualifications and competencies</h4>
<p><strong>Core competencies, knowledge and experience:</strong></p>
<ul>
<li>Dedication, sense of ownership, and ability to work within a team.</li>
<li>Provide innovative technologies, solutions, and new ideas.</li>
<li>Report risks of the managed systems and their notifications to direct report.</li>
<li>Communication and presentation skills.</li>
</ul>
<p><strong>Must have technical / professional qualifications:</strong></p>
<ul>
<li>BSc of Engineering or Computer Science.</li>
<li>Minimum 1-2 years IT working experience in managing Microsoft systems.</li>
<li>Familiar with the following systems:
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange</li>
<li>Microsoft 365 (MS Teams, Exchange Online, Azure AD, etc.)</li>
</ul>
</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
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<span><b>Join Us</b>
<br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Profile</b>
<br><p>Plan, develop, administer and deploy Office IT systems to provide the required system performance and availability.</p><br>
<p>Implement projects related to Office IT systems to ensure that business requirements are well incorporated in solution systems & plans for smooth delivery & support</p><br><br><br><b>Role Responsibilities</b>
<br><ul>
<li>Implement, Operate managed systems in a high level of performance and on-time delivery & Support.</li>
<li>Check day-to-day work & KPIs required keeping the managed systems up, running and supporting the business activities.</li>
<li>Troubleshoot crisis related to the managed systems and Consult vendors when needed.</li>
<li>Provide information for managed systems to other lines of IT support</li>
<li>Coordinate regular meetings with customers at professional level to track complaints, requirements and systems performance</li>
</ul><br><br><b>Qualifications and Competencies</b>
<br><p>Core competencies, knowledge and experience:</p><br>
<ul>
<li>Dedication, sense of ownership, and ability to work within a team.</li>
<li>Provide innovative technologies, solutions and new ideas.</li>
<li>Report risks of the managed systems and their notifications to Direct report.</li>
<li>Communication, presentation skills</li>
</ul>
<p>Must have technical / professional qualifications:</p><br>
<ul>
<li>BSC of Engineering or Computer science</li>
<li>Minimum 1-2 years IT working experience in managing Microsoft systems.</li>
<li>Familiar with the below systems:</li>
</ul>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange</li>
<li>Microsoft 365 (MS Teams, Exchange Online, Azure AD, … etc</li>
</ul><br><br><b>Not a perfect fit?</b>
<br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Who we are</b>
<br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br>
<p>Together we can.</p><br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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<p>Apply today at Hitachi Energy Full time in New Cairo, Egypt in our IT, Telecom & Internet department and be part of a diverse and collaborative team. Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all</p> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations. Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs. Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity. Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity. Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations. Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes. Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology. +3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To manage the first level technical support of all the HR systems (e.g. Performance Management, Taleo Recruitment, and Oracle) for all employees to ensure that all provided services are within the acceptable standards and ensure work continuity. In addition, review all the created/uploaded data to ensure having accurate and reliable data and mitigate risk.</p><p>Key accountabilities:</p><p>HR Systems Support</p><ul><li>Manage the quality of service delivered to the end-user and ensure that the pending cases are closed in a timely manner to ensure employee satisfaction.</li><li>Ensure that the data create/uploaded in the HR systems are aligned with the latest approved structure and ensure that all the relevant approvals are in place to ensure quality of data.</li><li>Ensure that all employees related data and HR records are updated on the HR system (oracle EBS, performance management system, Taleo).</li><li>Consolidate the conducted testing outcome of any developed application in alignment with the relevant HR stakeholder to ensure proper implementation of the newly developed solution.</li><li>Conduct regular training, awareness sessions, and briefings to the team on new changes and deployments that may enhance the team s productivity and efficiency.</li><li>Supervise the performance management cycle on oracle system end-to-end to ensure that the system is functioning properly from the technical perspective.</li><li>Manage the leaves framework module to ensure an efficient absence management process by making sure that all the relevant data is obtained from the relevant teams (SOC team & Corporate Services), by reviewing the processed data, and sending the appropriate communication to the employees.</li><li>Review the Status Monitor on Oracle & Taleo systems in order to ensure that all errors are resolved or take the required action to escalate the issue to the second level of support if needed.</li><li>Supervise the HR systems and applications projects coordination in terms of following up on HR stakeholders to ensure that milestones target dates are met.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree of Commerce, Business Administration, Accounting, or its equivalent is required</p><p>Minimum 4 5 years of experience in the Information Services Industry</p><p>Skills</p><ul><li>Very good command of English & Arabic languages</li><li>Time management & Team work skills</li><li>Communication skills</li><li>Writing, Reporting & Analysis Skills</li><li>Delivering results & meeting customer expectations</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p><strong>Operating Systems</strong> Strong knowledge of Microsoft Windows environments. Windows troubleshooting and end-user support.</p><p><strong>Microsoft 365</strong> Microsoft Outlook troubleshooting. Microsoft Office applications support. Microsoft Teams and OneDrive basic support. Microsoft 365 user administration fundamentals.</p><p><strong>Networking</strong> Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN). Basic network troubleshooting and connectivity diagnostics.</p><p><strong>Cloud Technologies</strong> Basic understanding of Microsoft Azure and cloud computing concepts. Familiarity with cloud environments and identity management fundamentals.</p><p><strong>Software Support</strong> Software installation, configuration, troubleshooting, and maintenance. Application support and issue resolution.</p><p><strong>Soft Skills</strong> Strong verbal and written communication skills. Excellent customer service and user support skills. Strong troubleshooting and analytical thinking abilities. Ability to work under pressure and manage multiple priorities. Ability to work on multiple applications and tasks simultaneously. Strong teamwork and collaboration skills. Attention to detail and commitment to service quality.</p><p><strong>Preferred Skills</strong> Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems. Basic knowledge of azure and user account management. Understanding of ITIL concepts and Service Desk best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul><p></p></section>
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<p>Join our IT team as part of the Klivvr Summer Internship Program!</p><br>
<p>If you're passionate about technology, problem-solving, and building reliable systems that power great experiences, this is your opportunity to learn and grow.</p><br><br> </div>
Provide technical support to customers through phone, email, remote sessions, and online meetings. Contact clients after the sales process to activate software licenses and ensure successful deployment. Guide customers through software installation, configuration, and best practices to prevent common issues. Troubleshoot technical problems and provide timely, effective solutions to ensure customer satisfaction. Escalate requests related to additional products, upgrades, or services to the Account Manager. Research technical solutions through vendor knowledge bases, documentation, and support portals. Communicate directly with software vendors when advanced technical support is required. Document all customer interactions, troubleshooting steps, and resolutions in the support system. Maintain accurate records of support tickets, escalations, and customer feedback. Monitor recurring issues and report them to the management team to improve service quality. Assist in identifying customers' technical needs and provide recommendations for optimal system usage. Support internal IT operations by identifying hardware and software requirements. Coordinate the procurement of required IT equipment and software licenses. Maintain and update the company's IT asset inventory, including hardware, software, and licenses. Collaborate with Sales and Account Management teams to ensure a seamless customer experience. Ensure compliance with company support procedures and service standards. <br><br>Requirements<br><br> Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 3 years of experience in Technical Customer Support, IT Support, or Technical Services. Strong knowledge of Windows and mac OS operating systems. Good understanding of basic networking concepts (TCP/IP, DNS, LAN/WAN, Wi-Fi). Experience troubleshooting software installation and licensing issues. Ability to explain technical concepts clearly to non-technical users. Strong analytical and problem-solving skills. Excellent communication and customer service skills. English proficiency: B1 level or above. Experience using remote support tools (Team Viewer, Any Desk, Remote Desktop, etc.) is a plus. Experience with ticketing/helpdesk systems is a plus. Knowledge of Autodesk products or similar engineering software is an advantage. IT certifications (such as Comp TIA A+, Network+, Microsoft, or similar) are a plus. Strong organizational skills with excellent attention to detail. Ability to prioritize tasks, manage multiple support requests, and work under pressure. Team player with the ability to work independently when needed. Proficiency in Microsoft Office applications and general IT administration tasks.
Company Description Hypercell is an Egyptian software development firm headquartered in Cairo, Egypt. The company collaborates closely with clients to deliver highly customized solutions while maintaining a commitment to quality.<br>Role Description This is a full-time on-site role for a IT Application Support located in Cairo, Egypt. The IT Application Support will provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis.<br>Qualifications Bachelor's degree in computer science, Information Technology, or related field At least 4~5 years' experience with IT application system support and troubleshooting. Proven experience in IT application maintenance (patching, upgrades, transport management). Strong background with SQL with different type of databases to provide proper troubleshooting. Strong background in incident and problem management, including coordination and resolution of critical production issues. High proficiency in English, both written and verbal, to effectively document procedures and collaborate with stakeholders. Familiarity with core banking environments and Finacle application is a significant advantage. Experience in generating reports and dashboards using SAP Business Objects, Crystal Reports, or similar reporting tools. SAP Certification(s) in relevant module(s) (e.g., SAP BASIS, SAP FI/CO, SAP ABAP, or SAP S/4HANA) is preferred. Responsibilities Application Support: Provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis Application Maintenance: Perform regular maintenance tasks, such as system updates, patches, and upgrades. Minor application performance and identify potential issues proactively. Incident Management: Coordinate incident routing and response, manage the workload, own the root cause analysis and provide resolution as necessary with adherence to the approved service level agreement. Application Enhancement: Collaborate with business users to gather requirements for application enhancements and new features. Develop and implement solutions to meet business needs Problem Management: Identify and address recurring issues, provide root cause analysis and permanent resolution. Documentation: Create and maintain comprehensive documentation for supported applications, including user manuals, technical guides, and knowledge base articles. Compliance: Adhere to IT security policies and procedures related to IT security and compliance. User Management: User creation and knowledge of system integration with 2-factor Authentication Provide business analysis and requirements-gathering support for end-users.
CCDS is seeking a Senior IT Project Manager to join our expert team. In this role, you will be responsible for overseeing complex IT projects from conception through completion, ensuring alignment with company objectives and delivering value to our clients. Your leadership will be instrumental in guiding project teams, managing resources, and mitigating risks to guarantee successful project outcomes.<br><br>If you have a proven track record in managing large-scale IT initiatives, excel in stakeholder communication, and thrive in dynamic environments, we invite you to apply and contribute to our continued success.<br><br>Key Responsibilities<br><br>Lead and oversee multiple, concurrent IT projects ensuring on-time and within-budget delivery Develop and maintain detailed project plans, including scope, milestones, resource allocation, and budgets Collaborate with cross-functional teams, clients, and vendors to ensure project goals and expectations are met Identify project risks and implement mitigation strategies promptly Monitor project progress and generate regular status reports for senior management Facilitate effective communication across teams and promote a collaborative working environment Mentor junior project managers and contribute to building strong project management capabilities within CCDS<br><br>Requirements<br><br>Qualifications and Experience<br><br>Saudi Nationality is a requirement Bachelor's degree or higher in Information Technology, Computer Science, Business Management, or related field At least 4-6 years of project management experience in IT sector Demonstrated experience managing digital transformation, system development, and IT infrastructure projects Strong understanding of project management methodologies such as Agile, Waterfall, and Hybrid approaches Professional project management certifications such as PMP or PRINCE2 highly preferred Additional certifications like ITIL, COBIT, or Agile/Scrum Master are advantageous Experienced in managing vendor relationships and coordinating technical and consulting teams Proficient in risk management, budgeting, scheduling, and project documentation Effective communication skills in both Arabic and English (verbal and written)<br><br>Skills and Competencies<br><br>Exceptional leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills with ability to adapt to change Experience using project management tools such as MS Project, Jira, or equivalent Ability to foster teamwork and manage diverse stakeholder relationships successfully<br><br>Benefits<br><br>Medical Insurance Paid Time Off Working Remotely Training & Development Performance Bonus
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Position Summary The Senior Business Systems Analyst partners with stakeholders to understand business objectives, operating models, and processes, identifying opportunities to improve efficiency through process enhancements and technology solutions. This role serves as a trusted advisor, collaborating with business teams, IT, and external vendors to define, design, and deliver solutions that support business priorities while aligning with enterprise technology standards and strategy. Position Responsibilities Partner with stakeholders to understand business needs, priorities, and operational processes while building strong working relationships. Analyze current and future business requirements to identify opportunities for process improvement and technology-enabled solutions. Collaborate with cross-functional teams to design business processes and translate requirements into functional specifications, implementation plans, and operational solutions. Support the delivery of technology projects, including business case development, solution configuration, testing, system integrations, and reporting. Develop user documentation, deliver end-user training, and support successful solution adoption. Provide business analytics and decision support to enable informed decision-making and improved business outcomes. Ensure usability, data management, and performance measures are considered throughout the system lifecycle. Support the adoption of standardized systems, processes, and reporting across regions while contributing region-specific solutions aligned with Global IT strategy. Contribute to business capability roadmaps and ensure solutions align with enterprise architecture, software development standards, and governance practices. Maintain effective relationships with technology vendors and contribute to IT capital planning and project resource requirements. Support the development of policies, procedures, and system documentation, ensuring changes comply with the Management of Change process.</p></div></section>
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<p><strong>Role Purpose</strong></p><br><br><p><span>The IT Program Delivery Manager is a pivotal leadership role responsible for the end-to-end orchestration of complex IT programs and the strategic oversight of Electronic Shipping Solutions (ESS) support within Egypt</span><span>. </span><span>This role ensures that technical solutions are delivered on time and within scope while maintaining high service standards for digital tools that directly impact operational efficiency and customer satisfaction</span><span>.</span></p><br><br><span>Key Responsibilities</span><ul><li><span>Lead the end-to-end delivery of complex IT programs and projects, ensuring they align with broader business objectives and timelines</span><span>.</span></li><li><span>Manage the full project lifecycle, including meticulous planning, execution, and monitoring of scope, schedules, and resources</span><span>.</span></li><li><span>Directly oversee Electronic Shipping Solutions (ESS) support operations to ensure strict adherence to Service Level Agreements (SLAs)</span><span>.</span></li><li><span>Act as the subject matter expert for ESS tools, APIs, and integration processes to support technical customer inquiries</span><span>.</span></li><li><span>Drive continuous service improvement initiatives and maintain comprehensive technical documentation and knowledge transfer</span><span>.</span></li><li><span>Proactively identify, monitor, and mitigate project risks and quality issues to ensure successful outcomes</span><span>.</span></li><li><span>Manage program budgets and resource allocations tied to delivery requirements</span><span>.</span></li><li><span>Represent the Egypt IT function in regional and global forums to ensure alignment with international standards</span><span>.</span></li><li><span>Supervise, mentor, and develop a high-performing team involved in program delivery and technical support</span><span>.</span></li><li><span>Ensure all IT activities strictly adhere to established project management methodologies and organizational standards</span><span>.</span></li><li><span>Collaborate with commercial, operations, and customer service functions to align IT delivery with customer needs</span><span>.</span></li><li><span>Manage relationships with external vendors and regional IT teams to facilitate seamless solution integration</span><span>.</span></li></ul><br><span>Qualifications, Experience, and Competencies</span><br><ul><li><span><strong><span>University Graduate:</span></strong><span> Bachelor’s degree in information technology, Computer Science, Engineering, or a related field</span></span><span>.</span></li><li><span><strong><span>English Language Proficiency:</span></strong><span> Excellent command of written and spoken English is mandatory for global stakeholder communication</span></span><span>.</span></li><li><span><strong><span>Experience:</span></strong><span> 6 to 8 years of proven experience in IT program management, solution delivery, or technical support roles</span></span><span>.</span></li><li><span><strong><span>Leadership:</span></strong><span> At least 2 to 3 years of experience in a supervisory or leadership capacity, managing technical teams</span></span><span>.</span></li><li><span><strong><span>Project Management Certification:</span></strong><span> PMP or Prince2 certification is highly preferred</span></span><span>.</span></li><li><span><strong><span>Service Management:</span></strong><span> ITIL certification is considered a significant advantage</span></span><span>.</span></li><li><span><strong><span>Technical Knowledge:</span></strong><span> Deep understanding of ESS platforms, APIs, and digital integration tools</span></span><span>.</span></li><li><span><strong><span>Methodology:</span></strong><span> Strong familiarity with both Agile and Waterfall project management methodologies</span></span><span>.</span></li><li><span><strong><span>Stakeholder Management:</span></strong><span> Exceptional communication skills with the ability to engage and influence senior stakeholders</span></span><span>.</span></li><li><span><strong><span>Problem Solving:</span></strong><span> Analytical mindset with a proactive approach to risk management and conflict resolution</span></span><span>.</span></li></ul><br><p><strong>Equal Treatment Clause:</strong><span>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. </span><span>At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></p><br><br><br><p><span>✨ We <strong>Deliver the Difference</strong> </span></p><br><br><p><span>✨ We <strong>Care</strong> </span></p><br><br><p><span><span>✨ We </span><strong><span>Grow Together</span></strong></span></p><br><br><br> </div>
<p data-path-to-node="3" id="p-rc_ded1fbc772918455-50" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="4" data-index-in-node="0" ><font size="2">Role Purpose</font></strong></p><p data-path-to-node="5" id="p-rc_ded1fbc772918455-51" Google Sans Text", sans-serif; margin-top: 0px;"><font size="2"><span data-path-to-node="5,0" ><span class="citation-146" ></span></span><span data-path-to-node="5,1" >The IT Program Delivery Manager is a pivotal leadership role responsible for the end-to-end orchestration of complex IT programs and the strategic oversight of Electronic Shipping Solutions (ESS) support within Egypt</span><span data-path-to-node="5,2" ><sup class="superscript" data-turn-source-index="2" ></sup></span><span data-path-to-node="5,3" >. </span><span data-path-to-node="5,4" ><span class="citation-145" ></span></span><span data-path-to-node="5,5" >This role ensures that technical solutions are delivered on time and within scope while maintaining high service standards for digital tools that directly impact operational efficiency and customer satisfaction</span><span data-path-to-node="5,6" ><span class="citation-145 citation-end-145" ><sup class="superscript" data-turn-source-index="3" ></sup><sup class="superscript" data-turn-source-index="3" ></sup><sup class="superscript" data-turn-source-index="3" ></sup><sup class="superscript" data-turn-source-index="3" ></sup></span></span><span data-path-to-node="5,7" >.</span></font></p><div class="source-inline-chip-container ng-star-inserted" Google Sans Text", sans-serif; margin-top: 0px;"></div><h3 data-path-to-node="6" Google Sans", sans-serif; margin-top: 0px;"><strong data-path-to-node="6" data-index-in-node="0" Google Sans Text", sans-serif; margin-top: 0px;"><font size="2"><br></font></strong></h3><h3 data-path-to-node="6" Google Sans", sans-serif; margin-top: 0px;"><span data-path-to-node="6" data-index-in-node="0" Google Sans Text", sans-serif; margin-top: 0px;"><font size="2">Key Responsibilities</font></span></h3><ul><li><font size="2"><span data-path-to-node="7,0,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Lead the end-to-end delivery of complex IT programs and projects, ensuring they align with broader business objectives and timelines</span><span data-path-to-node="7,0,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="4" ></sup></span><span data-path-to-node="7,0,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,1,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Manage the full project lifecycle, including meticulous planning, execution, and monitoring of scope, schedules, and resources</span><span data-path-to-node="7,1,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-143 citation-end-143" ><sup class="superscript" data-turn-source-index="5" ></sup><sup class="superscript" data-turn-source-index="5" ></sup></span></span><span data-path-to-node="7,1,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,2,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Directly oversee Electronic Shipping Solutions (ESS) support operations to ensure strict adherence to Service Level Agreements (SLAs)</span><span data-path-to-node="7,2,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-142 citation-end-142" ><sup class="superscript" data-turn-source-index="6" ></sup><sup class="superscript" data-turn-source-index="6" ></sup></span></span><span data-path-to-node="7,2,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,3,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Act as the subject matter expert for ESS tools, APIs, and integration processes to support technical customer inquiries</span><span data-path-to-node="7,3,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-141 citation-end-141" ><sup class="superscript" data-turn-source-index="7" ></sup><sup class="superscript" data-turn-source-index="7" ></sup></span></span><span data-path-to-node="7,3,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,4,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Drive continuous service improvement initiatives and maintain comprehensive technical documentation and knowledge transfer</span><span data-path-to-node="7,4,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="8" ></sup></span><span data-path-to-node="7,4,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,5,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Proactively identify, monitor, and mitigate project risks and quality issues to ensure successful outcomes</span><span data-path-to-node="7,5,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-139 citation-end-139" ><sup class="superscript" data-turn-source-index="9" ></sup><sup class="superscript" data-turn-source-index="9" ></sup><sup class="superscript" data-turn-source-index="9" ></sup><sup class="superscript" data-turn-source-index="9" ></sup></span></span><span data-path-to-node="7,5,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,6,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Manage program budgets and resource allocations tied to delivery requirements</span><span data-path-to-node="7,6,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-138 citation-end-138" ><sup class="superscript" data-turn-source-index="10" ></sup><sup class="superscript" data-turn-source-index="10" ></sup><sup class="superscript" data-turn-source-index="10" ></sup></span></span><span data-path-to-node="7,6,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,7,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Represent the Egypt IT function in regional and global forums to ensure alignment with international standards</span><span data-path-to-node="7,7,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-137 citation-end-137" ><sup class="superscript" data-turn-source-index="11" ></sup><sup class="superscript" data-turn-source-index="11" ></sup></span></span><span data-path-to-node="7,7,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,8,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Supervise, mentor, and develop a high-performing team involved in program delivery and technical support</span><span data-path-to-node="7,8,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="12" ></sup></span><span data-path-to-node="7,8,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,9,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Ensure all IT activities strictly adhere to established project management methodologies and organizational standards</span><span data-path-to-node="7,9,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="13" ></sup></span><span data-path-to-node="7,9,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,10,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Collaborate with commercial, operations, and customer service functions to align IT delivery with customer needs</span><span data-path-to-node="7,10,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-134 citation-end-134" ><sup class="superscript" data-turn-source-index="14" ></sup><sup class="superscript" data-turn-source-index="14" ></sup></span></span><span data-path-to-node="7,10,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="7,11,0,1" Google Sans Text", sans-serif; margin-top: 0px;">Manage relationships with external vendors and regional IT teams to facilitate seamless solution integration</span><span data-path-to-node="7,11,0,2" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-133 citation-end-133" ><sup class="superscript" data-turn-source-index="15" ></sup><sup class="superscript" data-turn-source-index="15" ></sup></span></span><span data-path-to-node="7,11,0,3" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li></ul><div><font face="Google Sans Text, sans-serif" size="2"><br></font><div><font face="Google Sans Text, sans-serif" size="2"><br></font></div><h3 data-path-to-node="8" Google Sans", sans-serif; margin-top: 0px;"><span data-path-to-node="8" data-index-in-node="0" Google Sans Text", sans-serif; margin-top: 0px;"><font size="2">Qualifications, Experience, and Competencies</font></span></h3><p data-path-to-node="18" id="p-rc_ded1fbc772918455-79" Google Sans Text", sans-serif; margin-top: 0px;"><font size="2"><span data-path-to-node="18,0" ></span></font></p><ul><li><font size="2"><span data-path-to-node="9,0,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,0,1,0" data-index-in-node="0" ><span class="citation-132" >University Graduate:</span></strong><span class="citation-132" > Bachelor’s degree in information technology, Computer Science, Engineering, or a related field</span></span><span data-path-to-node="9,0,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-132 citation-end-132" ><sup class="superscript" data-turn-source-index="16" ></sup><sup class="superscript" data-turn-source-index="16" ></sup></span></span><span data-path-to-node="9,0,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,1,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,1,1,0" data-index-in-node="0" ><span class="citation-131" >English Language Proficiency:</span></strong><span class="citation-131" > Excellent command of written and spoken English is mandatory for global stakeholder communication</span></span><span data-path-to-node="9,1,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-131 citation-end-131" ><sup class="superscript" data-turn-source-index="17" ></sup><sup class="superscript" data-turn-source-index="17" ></sup><sup class="superscript" data-turn-source-index="17" ></sup><sup class="superscript" data-turn-source-index="17" ></sup></span></span><span data-path-to-node="9,1,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,2,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,2,1,0" data-index-in-node="0" ><span class="citation-130" >Experience:</span></strong><span class="citation-130" > 6 to 8 years of proven experience in IT program management, solution delivery, or technical support roles</span></span><span data-path-to-node="9,2,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="18" ></sup></span><span data-path-to-node="9,2,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,3,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,3,1,0" data-index-in-node="0" ><span class="citation-129" >Leadership:</span></strong><span class="citation-129" > At least 2 to 3 years of experience in a supervisory or leadership capacity, managing technical teams</span></span><span data-path-to-node="9,3,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="19" ></sup></span><span data-path-to-node="9,3,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,4,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,4,1,0" data-index-in-node="0" ><span class="citation-128" >Project Management Certification:</span></strong><span class="citation-128" > PMP or Prince2 certification is highly preferred</span></span><span data-path-to-node="9,4,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-128 citation-end-128" ><sup class="superscript" data-turn-source-index="20" ></sup><sup class="superscript" data-turn-source-index="20" ></sup></span></span><span data-path-to-node="9,4,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,5,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,5,1,0" data-index-in-node="0" ><span class="citation-127" >Service Management:</span></strong><span class="citation-127" > ITIL certification is considered a significant advantage</span></span><span data-path-to-node="9,5,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="21" ></sup></span><span data-path-to-node="9,5,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,6,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,6,1,0" data-index-in-node="0" ><span class="citation-126" >Technical Knowledge:</span></strong><span class="citation-126" > Deep understanding of ESS platforms, APIs, and digital integration tools</span></span><span data-path-to-node="9,6,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="22" ></sup></span><span data-path-to-node="9,6,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,7,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,7,1,0" data-index-in-node="0" ><span class="citation-125" >Methodology:</span></strong><span class="citation-125" > Strong familiarity with both Agile and Waterfall project management methodologies</span></span><span data-path-to-node="9,7,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-125 citation-end-125" ><sup class="superscript" data-turn-source-index="23" ></sup><sup class="superscript" data-turn-source-index="23" ></sup></span></span><span data-path-to-node="9,7,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,8,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,8,1,0" data-index-in-node="0" ><span class="citation-124" >Stakeholder Management:</span></strong><span class="citation-124" > Exceptional communication skills with the ability to engage and influence senior stakeholders</span></span><span data-path-to-node="9,8,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><sup class="superscript" data-turn-source-index="24" ></sup></span><span data-path-to-node="9,8,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li><li><font size="2"><span data-path-to-node="9,9,1,0" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="9,9,1,0" data-index-in-node="0" ><span class="citation-123" >Problem Solving:</span></strong><span class="citation-123" > Analytical mindset with a proactive approach to risk management and conflict resolution</span></span><span data-path-to-node="9,9,1,1" Google Sans Text", sans-serif; margin-top: 0px;"><span class="citation-123 citation-end-123" ><sup class="superscript" data-turn-source-index="25" ></sup><sup class="superscript" data-turn-source-index="25" ></sup></span></span><span data-path-to-node="9,9,1,2" Google Sans Text", sans-serif; margin-top: 0px;">.</span></font></li></ul><p data-path-to-node="18" id="p-rc_ded1fbc772918455-79" Google Sans Text", sans-serif; margin-top: 0px;"><span data-path-to-node="18,0" ><font size="2"><br></font></span></p><p data-path-to-node="18" id="p-rc_ded1fbc772918455-79" Google Sans Text", sans-serif; margin-top: 0px;"><strong data-path-to-node="2,0" data-index-in-node="0" lucida console", sans-serif;">Equal Treatment Clause:</strong><span lucida console", sans-serif;"> </span><font size="2"><span data-path-to-node="18,0" >We are committed to fostering equal opportunity and strictly reject all forms of discrimination. </span><span data-path-to-node="18,1" ><span class="citation-117" ></span></span><span data-path-to-node="18,2" >At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></font></p><div class="source-inline-chip-container ng-star-inserted" Google Sans Text", sans-serif; margin-top: 0px;"></div><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; margin-top: 0px;"><span data-path-to-node="19,0" ><font size="2"><br></font></span></p><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; margin-top: 0px;"><span data-path-to-node="19,0" ><font size="2">✨ We <strong data-path-to-node="19,0" data-index-in-node="5" >Deliver the Difference</strong> </font></span></p><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; margin-top: 0px;"><span data-path-to-node="19,0" ><font size="2">✨ We <strong data-path-to-node="19,0" data-index-in-node="33" >Care</strong> </font></span></p><p data-path-to-node="19" id="p-rc_ded1fbc772918455-80" Google Sans Text", sans-serif; margin-top: 0px;"><font size="2"><span data-path-to-node="19,1" ><span class="citation-116" ></span></span><span data-path-to-node="19,2" ><span class="citation-116" >✨ We </span><strong data-path-to-node="19,2" data-index-in-node="5" ><span class="citation-116" >Grow Together</span></strong></span></font></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Publication date :</strong> May 21, 2026, 12:00AM</p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<br><p><span>We are seeking a highly skilled and experienced Senior Integration Architect to join our dynamic team at Orange Business. The ideal candidate will have a strong background in designing and implementing integration solutions, with a focus on ensuring seamless connectivity and data flow across diverse systems and applications. As a Senior Integration Architect, you will play a critical role in driving our integration strategy, collaborating with cross-functional teams, and delivering robust and scalable integration solutions.</span></p><br><br>About you<br><br><p><span>**Key Responsibilities:**</span></p><br><br><p><span>- Lead the design and architecture planning of integration solutions, ensuring alignment with business objectives and technical requirements.</span></p><br><br><p><span>- Develop and maintain integration architecture standards, guidelines, and best practices.</span></p><br><br><p><span>- Collaborate with stakeholders to understand integration needs and translate them into technical specifications.</span></p><br><br><p><span>- Vendor Collaboration: Work with third-party vendors and partners (CSG, Salesforce) to integrate their systems and services (CPQ, EPC, COM, CRM, CLM,…) into the organization's ecosystem, ensuring smooth interoperability.</span></p><br><br><p><span>- Technical Guidance: Provide technical guidance and support to development teams, assisting them in implementing integration solutions according to best practices and architectural guidelines.</span></p><br><br><p><span>- Evaluate and select appropriate integration technologies, tools, and platforms.</span></p><br><br><p><span>- Design APIs, middleware, and data integration solutions.</span></p><br><br><p><span>- Data Formats and Protocols: Knowledge of various data formats and protocols such as JSON, XML, SOAP, and REST, and the ability to handle data transformation and mapping between different formats.</span></p><br><br><p><span>- Ensure data integrity, security, and compliance in all integration processes: Understanding of security best practices, encryption, token-based authentication, and compliance requirements related to data privacy (e.g., GDPR, HIPAA..).</span></p><br><br><p><span>- Data Mapping and Transformation: to ensure data consistency and compatibility between various systems, utilizing tools and techniques like ETL (Extract, Transform, Load).</span></p><br><br><p><span>- Message Brokers: Experience with message-oriented middleware and message brokers (e.g., Apache Kafka, RabbitMQ) to enable asynchronous communication and event-driven architectures.</span></p><br><br><p><span>- Stay current with industry trends and emerging technologies to drive innovation in integration solutions.</span></p><br><br><br><br><p><span>**Qualifications:**</span></p><br><br><p><span>- Bachelor’s degree in computer science, Information Technology, or a related field.</span></p><br><br><p><span>- Minimum of 10 years of experience in integration architecture and design.</span></p><br><br><p><span>- Strong knowledge of integration patterns, principles, and best practices.</span></p><br><br><p><span>- Proficiency in integration technologies such as API management, SOA, Domain-Driver Design, and microservices.</span></p><br><br><p><span>- Strong knowledge and hands on experience of integration platforms (<strong>iPaaS specifically IBM WebMethods</strong>)</span></p><br><br><p><span>- Experience with cloud platforms (preferably MS Azure) and hybrid integration scenarios.</span></p><br><br><p><span>- Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.</span></p><br><br><p><span>- Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.</span></p><br><br><p><span>- Experience working within SAFe and Agile methodologies</span></p><br><br><p><span>- Relevant certifications (e.g., TOGAF, IBM) are a plus.</span></p><br><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<br><ul><li>Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world</li><li>Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)</li><li>Professional development: training programs and upskilling/re-skilling opportunities</li><li>Career growth: Internal growth and mobility opportunities within Orange</li><li>Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events</li><li>Reward programs: Employee Referral Program, Change Maker Awards</li></ul><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter.
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<p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
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