Joomla Jobs in Egypt

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br><br>To maintain a competitive advantage as we grow, we are currently looking for a new IT Support Inter<br>n<br>Responsibilities Support end-users with hardware, software, and connectivity issues. Assist with installations and setup of IT equipment. Help manage assets through tagging, tracking, and documentation. Perform maintenance on PCs, laptops, and printers. Work with IT teams to resolve issues and keep operations running smoothly. Follow IT processes to ensure service quality. Troubleshoot networking, printers, mobile devices, and systems. Contribute ideas to improve IT support quality. Qualifications Final-year students or fresh graduates (including those awaiting military service). Interest in IT operations and willingness to learn. Basic knowledge of computers, networking, or troubleshooting is a plus. Good communication skills and ability to work in a team. English proficiency is a Mus<br>t.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a te<br>am.<br>We are changing lives by constantly striving for a better solut<br>ion.

The Senior IT Engineer will manage, maintain, and enhance the organization’s IT infrastructure. This role involves advanced system administration, network management, and server virtualization responsibilities. The Senior IT Engineer will also mentor junior staff and play a key role in implementing new technologies and ensuring IT service reliability and security. Key Responsibilities Plan, install, and configure enterprise-level IT infrastructure including servers, networks, and applications. Administer and maintain Windows Server environments (2019 and later). Manage and maintain Active Directory, Group Policies, DNS, DHCP, and file systems. Configure and manage Exchange Server (user creation, mailbox configuration, troubleshooting). Maintain and monitor firewall systems and ensure network security. Manage virtualized environments using VMware ESXi, including host configuration and maintenance. Perform server hardware troubleshooting and preventive maintenance. Deploy and support Linux servers when required. Lead IT projects and assist in system upgrades or migrations. Give IT Support for end users in troubleshooting and issue resolution Install new computers, laptops, and give full support Fix IT issues, including network and end-users issues Prepare and maintain system documentation, reports, and configurations. Evaluate and test new technologies and provide recommendations for improvement. Technical Skills Advanced knowledge of Microsoft server platforms and applications. Strong understanding of VMware ESXi virtualization. Good command of network administration, including firewall, routing, and VPNs. Experience managing Exchange Server environments. Familiar with Linux server administration and troubleshooting. Proficient in chat systems setup and support. Strong hardware and software diagnostic skills. Job Requirements Experience: Minimum 5 years in IT infrastructure or system administration roles. Certification: MCSE required. Knowledge: Deep technical expertise in Windows Server, Active Directory, and virtualization. Skills: Strong leadership, documentation, and project management abilities. Language: Excellent English communication skills (spoken and written). Personal Attributes: Analytical thinker, problem solver, proactive, and able to work under minimal supervision.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Team Leader – Tele Sales is responsible for leading a high-performing SMB sales development team focused on account growth, upsell revenue, cross-sell opportunities, and new SMB customer acquisition.<br> The role combines frontline sales leadership with hands-on commercial engagement, ensuring consistent pipeline generation, deal conversion, and revenue growth across assigned SMB accounts.<br> Working closely with Sales leadership and Account Managers, the Team Leader drives performance across the SMB portfolio while fostering a results-oriented, customer-centric, and high-performance sales culture.<br> Responsibilities: Sales Leadership &amp; Team Management Lead, coach, and manage a team of Tele Sales Executives / SDRs responsible for SMB account management and lead generation Drive overall team performance across: Upsell revenue, Cross-sell opportunities, and New SMB customer acquisition Conduct regular coaching sessions, call reviews, and performance feedback discussions Foster a performance-driven and customer-focused team culture aligned with business objectives Pipeline &amp; Revenue Growth Drive account growth strategies across the SMB portfolio in collaboration with Sales leadership Ensure disciplined pipeline generation, progression, and deal closure across the team Monitor account expansion opportunities and ensure timely execution of upsell and cross-sell initiatives Personally engage in strategic or high-value SMB opportunities where required Support the team in improving conversion rates and accelerating pipeline movement Sales Operations &amp; CRM Management Ensure strong adherence to CRM hygiene, reporting accuracy, and forecasting discipline using Salesforce or similar platforms Monitor team activity metrics and pipeline health to ensure alignment with targets and KPIs Maintain visibility on account performance, pipeline coverage, and sales progression across the SMB portfolio Support data-driven decision-making through accurate reporting and sales insights Cross-Functional Collaboration Work closely with Account Managers and Sales leadership on: Account planning, Opportunity prioritization, and Revenue growth initiatives Collaborate with internal stakeholders to ensure alignment on customer engagement and commercial priorities Support continuous improvement of SMB sales processes and customer engagement approaches 4–7 years of experience in: B2B sales, Inside sales, SMB account management, Lead generation environments Proven track record in: Upselling, Cross-selling, Closing SMB and short-cycle sales opportunities Prior experience leading, mentoring, or coaching sales teams (formal or informal leadership experience) Strong understanding of ICT, technology services, or digital solutions sales is preferred Hands-on experience with Salesforce or similar CRM platforms Bachelor’s degree in business administration, Marketing, Sales, Information Technology, or a related field.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Birg Holdings Birg Holdings is a venture-building and operating company that creates, acquires, and scales businesses across multiple industries.<br> Rather than operating as a single company, Birg provides shared services, governance, technology, and operational support across its portfolio, enabling each venture to grow on a secure, scalable, and standardized foundation.<br> Our operating model centralizes critical business functions—including Technology, People &amp; Culture, Finance, Legal, and Operations—while allowing each portfolio company to maintain the autonomy required to execute effectively.<br> This approach enables consistency, operational excellence, and efficient scaling across every business we build.<br> Technology is one of Birg's core shared services.<br> As our portfolio grows, so does the need for a secure, reliable, and scalable technology environment that supports every venture from day one.<br> About the Role We're looking for an experienced IT &amp; Infrastructure Lead to build, own, and continuously evolve Birg's shared technology function.<br> This isn't a traditional IT support role.<br> You'll be responsible for the technology foundation that enables every Birg company to operate securely and efficiently—from cloud infrastructure and cybersecurity to business systems, access management, disaster recovery, and technology governance.<br> You'll work across the organization, partnering with People &amp; Culture, Operations, Finance, Legal, Engineering, and our portfolio companies to ensure our technology environment remains secure, scalable, and aligned with the needs of a growing venture portfolio.<br> If you're passionate about building systems from the ground up, strengthening operational maturity, and creating technology environments that help businesses scale, we'd love to meet you.<br> What You'll Do Technology Operations Lead Birg's day-to-day IT operations and support function.<br> Own incident management, service requests, and issue resolution.<br> Monitor system health, availability, and operational performance.<br> Coordinate with internal teams and external vendors to resolve technical issues.<br> Maintain operational procedures, documentation, and service standards.<br> Continuously improve IT processes and service delivery.<br> Infrastructure &amp; Cloud Administer and maintain Birg's cloud infrastructure, servers, hosting environments, and shared technology platforms.<br> Provision, configure, and decommission infrastructure resources.<br> Manage networking, DNS, VPNs, SSL certificates, firewalls, and core infrastructure services.<br> Coordinate infrastructure deployments, upgrades, maintenance windows, and change management.<br> Monitor infrastructure performance, scalability, resilience, and operating costs.<br> Maintain infrastructure documentation, architecture diagrams, configuration standards, and technology inventories.<br> Partner with engineering teams and external providers to maintain a secure, resilient, and scalable technology platform.<br> Cybersecurity &amp; Identity Management Maintain and strengthen Birg's cybersecurity posture.<br> Implement and maintain security controls across systems and infrastructure.<br> Monitor vulnerabilities and coordinate remediation activities.<br> Deploy security patches and infrastructure hardening initiatives.<br> Manage endpoint security and device compliance.<br> Design and maintain role-based access controls (RBAC).<br> Provision and deprovision user access across business systems.<br> Conduct recurring access reviews and privileged access audits.<br> Enforce authentication standards, Multi-Factor Authentication (MFA), and security policies.<br> Promote cybersecurity awareness across the organization.<br> Business Systems &amp; Technology Governance Administer Google Workspace, ClickUp, and other shared business applications.<br> Manage software licensing, subscriptions, renewals, and user provisioning.<br> Maintain the organization's SaaS ecosystem and technology inventory.<br> Configure and maintain system integrations.<br> Evaluate new technology requests and recommend secure, scalable solutions.<br> Conduct vendor security and technology assessments.<br> Review technology architecture before adopting new platforms.<br> Manage operational relationships with technology vendors.<br> Maintain technology governance standards and documentation.<br> AI Governance Maintain Birg's approved AI tools catalogue.<br> Evaluate AI platforms for security, privacy, and compliance.<br> Monitor vendor policy updates and emerging technologies.<br> Support the responsible adoption of AI across the organization.<br> Develop guidance for secure and effective AI usage.<br> Business Continuity &amp; Disaster Recovery Develop and maintain disaster recovery and backup strategies.<br> Verify backup integrity and recovery readiness.<br> Conduct scheduled disaster recovery exercises.<br> Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).<br> Coordinate technical recovery during major incidents.<br> Support business continuity planning across Birg's shared technology environment.<br> Technology Strategy &amp; Continuous Improvement Maintain Birg's shared technology architecture.<br> Identify opportunities to improve operational efficiency through automation and technology.<br> Recommend infrastructure and platform improvements.<br> Evaluate emerging technologies that strengthen Birg's operating model.<br> Ensure technology continues to scale alongside Birg's growing portfolio.<br> What Success Looks Like Success in this role means: Birg's technology infrastructure remains secure, reliable, and scalable.<br> Critical systems consistently meet availability and service level targets.<br> Security risks are proactively identified, managed, and remediated.<br> Identity and access management remains accurate, secure, and compliant.<br> Business systems reliably support teams across the Birg portfolio.<br> Disaster recovery and backup capabilities are tested, documented, and ready when needed.<br> Technology governance enables the organization to adopt new tools confidently and securely.<br> Birg's technology environment continuously evolves to support the organization's growth and long-term strategy.<br> Work Arrangement Independent Contractor · Remote · Core Collaboration Hours Required This is a long-term independent contractor engagement supporting Birg Holdings' shared technology function.<br> The successful candidate will work closely with Birg's leadership team and support multiple portfolio companies, serving as the primary owner of the organization's shared technology environment.<br> This role requires consistent overlap with Birg's core collaboration hours to ensure effective communication, operational continuity, and timely support across the portfolio.<br> This role is designed for someone who thrives in a fast-paced, high-ownership environment and enjoys building scalable technology foundations that enable multiple businesses to grow securely and efficiently.<br> What We're Looking For 6+ years of experience in IT Operations, Infrastructure, Systems Administration, Cloud Engineering, or Technology Management.<br> Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).<br> Experience managing Google Workspace, Microsoft 365, or similar enterprise collaboration platforms.<br> Strong understanding of networking, infrastructure, virtualization, backup solutions, and disaster recovery.<br> Hands-on experience with cybersecurity best practices, Identity &amp; Access Management (IAM), endpoint security, and vulnerability management.<br> Experience evaluating SaaS platforms, managing technology vendors, and implementing technology governance processes.<br> Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.<br> Experience advising senior leadership and supporting multiple business units at once.<br> Nice to Have Experience building or managing technology environments for startups, scale-ups, venture studios, holding companies, or multi-entity organizations.<br> Experience within venture studios, startups, private equity, fintech, banking, or holding company environments.<br> Experience implementing security frameworks such as ISO 27001, NIST, CIS Controls, or similar.<br> Experience with DevOps practices, Infrastructure as Code (IaC), or cloud automation.<br> Experience supporting AI platforms and AI governance initiatives.<br> Professional certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Professional Cloud Architect, CISSP, CISM, Security+, ITIL, or equivalent.<br></span> </div>

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "IT Security Lead"<br>Job purpose: IT Security Team Lead is responsible for leading, managing, and developing the IT Security team within the Network & IT Security Department, while ensuring the effective design, implementation, and continuous improvement of enterprise security controls. This role combines people management with deep technical leadership to ensure secure, compliant, and resilient IT and network services. The Team Lead plans, directs, and coordinates Cybersecurity operations, architecture, and projects, acting as the primary escalation point and driving automation and innovation across all security domains.<br>Responsibilities:Lead and manage the IT Security team including task allocation, performance management, mentoring, and skill development to ensure 99.99% service stability across Geidea infrastructure. Review and architect security solutions across network, infrastructure, identity, cloud, and endpoint layers, ensuring best-practice design and 99.99% service stability. Own day-to-day security operations: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, MDM, Email Gateway, Sandboxing, and Cloud Security (AWS, GCP, Aqua Sec) across on-prem and multi-cloud environments. Lead advanced threat hunting, incident investigation, containment, root cause analysis, and remediation. Act as primary escalation for all security incidents and cross-team dependencies. Drive vulnerability management, risk assessments, and remediation tracking. Ensure compliance with SAMA, NCA, NESA, Central Bank, and PCI-DSS standards. Coordinate audits and evidence gathering. Negotiate with vendors and manage security budgets (hardware, software, licensing, training). Support management with strategic planning, investment recommendations, and operational reporting. Develop and implement automation in Cybersecurity systems across all infrastructure. Maintain security documentation, playbooks, operational runbooks, and incident response procedures. Build and maintain effective relationships with IT Operations, Infrastructure, Cloud, Application, Cybersecurity R&D, Finance, and Procurement teams. Foster accountability and collaboration.<br>Qualifications:10-15 years of experience in Cybersecurity/IT Security/SOC operations, with minimum 4 years in a team lead or managerial role Bachelor’s degree in IT, Computer Science, Engineering or related field Deep knowledge of 6+ security technologies: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, SIEM, Cloud Security (AWS/GCP/Aqua Sec), Vulnerability Management, Sandboxing, Email Gateway, MDMFintech/banking background preferred. SAMA, NCA, PCI-DSS, NESA compliance experience required. 3+ certifications: CISSP or CISM mandatory; CEH, CCSP, or OSCP preferred<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Accountabilities</strong></p><ul><li>-Platform Management<br>Define and oversee the platform s content strategy, including perks, news, and success stories</li><li>Manage website updates in coordination with the technical team to ensure optimal performance</li><li>Analyze user feedback and platform analytics to enhance user experience and product features continuously</li></ul><ul><li>-Community Engagement<br>Design and execute engagement campaigns across social media, newsletters, and platform channels</li><li>Plan and coordinate community initiatives such as webinars, workshops, and meetups</li><li>Oversee the collection and publication of freelancer success stories to strengthen platform credibility</li></ul><ul><li>-Partnership Development<br>Lead outreach and relationship management with strategic partners (e.g., banks, tech platforms, service providers)</li><li>Manage incoming sponsorship and collaboration opportunities</li><li>Track, evaluate, and report on partnership performance and impact</li></ul><p><strong>Required Skills</strong></p><ul><li>Strong leadership and ownership mindset with the ability to drive initiatives end-to-end</li><li>Excellent communication and stakeholder management skills</li><li>Strategic thinking with a data-driven approach to decision-making</li><li>Ability to manage cross-functional teams and coordinate with technical and non-technical stakeholders</li><li>Strong organizational and execution skills in fast-paced environments</li><li>Fluency in both Arabic and English (written and verbal)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Experience</strong></p><ul><li>Minimum of 10 years of experience in product management, program management, or platform leadership roles</li><li>Proven track record in managing digital platforms or leading community-driven initiatives</li><li>Experience in building and scaling partnerships is highly desirable</li><li>Familiarity with Egypt s freelancing and technology ecosystem is a strong advantage</li></ul><p><strong>Required Skills</strong></p><ul><li>Bachelor s degree in Business Administration, Computer Science, Information Systems, Communications, or a related field</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Pioneer Industrial Company in Alexandria Egypt is looking for a Senior IT Specialist with Minimum 7 years Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p>Core Responsibilities</p><ul><li>Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture .</li><li>ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company s department</li><li>Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li>Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p>Technical Requirements</p><ul><li>Category: Requirement</li><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li></ul><p>Leadership Profile</p><ul><li>The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p>What We Offer</p><ul><li>A high-authority role at the Digital Transformation system Department</li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li><li>Leadership Profile: The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p></p></section>

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Senior IT Security Specialist"<br>Job purpose: The Senior IT Security Specialist is a senior individual contributor responsible for the design, implementation, and continuous improvement of enterprise-grade security controls across IT, network, and cloud environments. Acting as a subject-matter expert, this role provides deep technical expertise in cybersecurity architecture, operations, and compliance. The Senior Specialist partners with cross-functional teams to embed security across all layers of IT services, driving best practices and innovation aligned with regulatory requirements and organizational objectives.<br>Responsibilities:Architect, design, and evaluate enterprise security solutions across network, endpoint, identity, multi-cloud (AWS, GCP), and application layers to meet evolving threat landscapes and compliance requirements. Own technical implementation, configuration, and optimization of security technologies: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, Sandboxing, Email Gateway, MDM, and SIEM (advanced query writing and use-case development). Design and implement multi-cloud and containerized security controls across AWS, GCP, and Aqua Sec platforms. Maintain security across cloud-native workloads and hybrid infrastructure environments. Serve as senior technical escalation for complex security incidents. Lead advanced threat hunting, investigation, containment, root cause analysis, and remediation. Maintain incident response playbooks. Drive vulnerability management: scanning, risk-based prioritization, and remediation tracking (critical: 24–72 hrs). Ensure compliance with SAMA, NCA, NESA, PCI-DSS, and internal security policies. Architect and enforce secure access management (IAM/PAM/Zero Trust) for users, systems, privileged accounts, and network devices. Review security designs for new projects and third-party integrations. Provide technical mentorship to junior team members. Contribute expert input to security roadmap planning, risk prioritization, audit coordination, and operational/risk reporting to management. Develop and maintain security architecture documentation, standards, technical runbooks, and operational procedures. Drive automation across cybersecurity systems for improved efficiency and resilience.<br>Qualifications:6-7 years of experience in Cybersecurity/IT Security/SOC operations with demonstrated expertise in security architecture and hands-on implementation Bachelor’s degree in IT, Computer Science, Engineering or related field Hands-on expertise in 4+ security platforms: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, SIEM, Multi-Cloud Security (AWS/GCP/Aqua Sec/Containerized), Vulnerability Management, Sandboxing, Email Gateway Fintech/banking background preferred. Knowledge of SAMA, NCA, PCI-DSS. 2+ certifications: CEH, CISM, CCSP, CISSP, or OSCP. SAMA/NCA certification process knowledge required.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Senior IT Security Specialist"<br>Job purpose: The Senior IT Security Specialist is a senior individual contributor responsible for the design, implementation, and continuous improvement of enterprise-grade security controls across IT, network, and cloud environments. Acting as a subject-matter expert, this role provides deep technical expertise in cybersecurity architecture, operations, and compliance. The Senior Specialist partners with cross-functional teams to embed security across all layers of IT services, driving best practices and innovation aligned with regulatory requirements and organizational objectives.<br>Responsibilities:Architect, design, and evaluate enterprise security solutions across network, endpoint, identity, multi-cloud (AWS, GCP), and application layers to meet evolving threat landscapes and compliance requirements. Own technical implementation, configuration, and optimization of security technologies: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, Sandboxing, Email Gateway, MDM, and SIEM (advanced query writing and use-case development). Design and implement multi-cloud and containerized security controls across AWS, GCP, and Aqua Sec platforms. Maintain security across cloud-native workloads and hybrid infrastructure environments. Serve as senior technical escalation for complex security incidents. Lead advanced threat hunting, investigation, containment, root cause analysis, and remediation. Maintain incident response playbooks. Drive vulnerability management: scanning, risk-based prioritization, and remediation tracking (critical: 24–72 hrs). Ensure compliance with SAMA, NCA, NESA, PCI-DSS, and internal security policies. Architect and enforce secure access management (IAM/PAM/Zero Trust) for users, systems, privileged accounts, and network devices. Review security designs for new projects and third-party integrations. Provide technical mentorship to junior team members. Contribute expert input to security roadmap planning, risk prioritization, audit coordination, and operational/risk reporting to management. Develop and maintain security architecture documentation, standards, technical runbooks, and operational procedures. Drive automation across cybersecurity systems for improved efficiency and resilience.<br>Qualifications:6-7 years of experience in Cybersecurity/IT Security/SOC operations with demonstrated expertise in security architecture and hands-on implementation Bachelor’s degree in IT, Computer Science, Engineering or related field Hands-on expertise in 4+ security platforms: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, SIEM, Multi-Cloud Security (AWS/GCP/Aqua Sec/Containerized), Vulnerability Management, Sandboxing, Email Gateway Fintech/banking background preferred. Knowledge of SAMA, NCA, PCI-DSS. 2+ certifications: CEH, CISM, CCSP, CISSP, or OSCP. SAMA/NCA certification process knowledge required.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <br> Job Summary<br> We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><br><br>Job Description<br><p><strong>Key Responsibilities</strong></p><br><ul><li>Provide first-line technical support for end users via ticketing systems, phone, chat, and email.</li><li>Troubleshoot and resolve Microsoft Windows operating system issues.</li><li>Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.</li><li>Diagnose and resolve software-related incidents and application issues.</li><li>Perform basic network troubleshooting and connectivity diagnostics.</li><li>Escalate complex issues to second-line support teams when required.</li><li>Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system.</li><li>Follow IT service management processes and SLA requirements.</li><li>Assist users with account-related issues, access requests, and basic system configurations.</li><li>Provide excellent customer service and maintain effective communication throughout the support process.</li><li>Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</li></ul><p><strong>Technical Skills</strong><br> Operating Systems</p><br><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><br><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><br><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><br><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><br><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p><strong>Soft Skills</strong></p><br><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p><strong>Preferred Skills</strong></p><br><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0–2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul><br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Job purpose</h4> <p>The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company’s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.</p> <h4>Key responsibilities & duties</h4> <p><strong>1. Infrastructure & system maintenance</strong><br> Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems.<br> Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately.<br> Manage backup procedures, disaster recovery plans, and data integrity protocols.</p> <p><strong>2. Team leadership & helpdesk support</strong><br> Lead, mentor, and schedule the daily tasks of the IT technical support team.<br> Act as the escalation point for complex technical issues reported by staff or guests.<br> Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs).</p> <p><strong>3. Security & compliance</strong><br> Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls.<br> Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations.</p> <p><strong>4. Inventory & vendor management</strong><br> Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals.<br> Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades.</p> <h4>Qualifications</h4> <h4>Job requirements & qualifications</h4> <p><strong>Education:</strong> Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> <strong>Experience:</strong> 3–5 years of experience in IT support, with at least 1–2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus).<br> <strong>Technical certifications:</strong> CCNA, MCSA, CompTIA Network+/Security+, or ITIL certifications are highly preferred.<br> <strong>Core skills:</strong><br> - Strong knowledge of network administration, active directory, firewalls, and VoIP systems.<br> - Excellent troubleshooting skills across Windows/macOS environments and hardware.<br> - Strong leadership, time management, and communication skills in both English and Arabic.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview: We are looking for a motivated Working Student to support IT Digital Communication activities and help promote IT services, AI initiatives, and Cybersecurity solutions across Siemens globally. The role combines marketing, communication, content creation, and team assistant activities. The selected candidate will work closely with the IT team to create engaging communication material, support awareness campaigns, prepare presentations, and help position IT as a strong digital partner for Siemens businesses.</p><p>Key Responsibilities:-</p><ul><li>Support the marketing and communication of IT services across Siemens globally.</li><li>Create marketing material for AI, Cybersecurity, and digital IT solutions.</li><li>Prepare presentations, flyers, newsletters, success stories, and internal communication posts.</li><li>Support awareness campaigns for AI, Cybersecurity, digital tools, and IT services.</li><li>Help simplify technical topics into clear, attractive, and business-friendly messages.</li><li>Coordinate with different stakeholders to collect input, updates, and success stories.</li><li>Support the preparation of demos, internal events, workshops, and presentations.</li><li>Maintain communication calendars and track planned campaigns or activities.</li><li>Assist the team with administrative and coordination tasks.</li><li>Support documentation, meeting preparation, follow-ups, and action tracking.</li><li>Contribute to improving the visibility and branding of IT within Siemens.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Currently enrolled as a university student in Marketing, Business Administration, Communications, Media, IT, or a related field.</li><li>Strong communication and writing skills in English.</li><li>Interest in IT, Artificial Intelligence, Cybersecurity, and digital transformation.</li><li>Good PowerPoint and content creation skills.</li><li>Basic knowledge of design tools such as Canva, Figma, Adobe tools, or similar is a plus.</li><li>Organized, proactive, and able to follow up on tasks independently.</li><li>Ability to translate technical topics into simple and engaging messages.</li><li>Good stakeholder management and teamwork skills.</li></ul><p>Preferred Skills:-</p><ul><li>Experience creating social media or internal communication content.</li><li>Basic understanding of AI tools, cybersecurity concepts, or digital platforms.</li><li>Experience in video creation, short posts, infographics, or storytelling.</li><li>Familiarity with Microsoft 365 tools such as PowerPoint, Teams, SharePoint, Outlook, and Excel.</li></ul><p></p></section>

Infrastructure Engineer – Extranet Systems (Cairo, Egypt)<br>???? Location: Cairo, Egypt ???? Employment Type: Full-time ???? Company: Extranet Systems<br>About UsExtranet Systems is a leading IT infrastructure consultancy and software development firm, delivering cutting-edge solutions across Australia, the Middle East, and beyond. With a strong focus on innovation, reliability, and customer satisfaction, we specialise in cloud computing, networking, cybersecurity, and managed IT Infrastrcture Solutions. We are expanding our operations in Egypt and are looking for a highly skilled Infrastructure Engineer to join our team in Cairo. If you are passionate about designing, implementing, and maintaining robust IT infrastructures, we want to hear from you!<br>Key Responsibilities???? Design, implement, and manage enterprise IT infrastructure, including servers, networking, and cloud environments. ???? Maintain and support virtualisation platforms (VMware, Hyper-V) and cloud services (AWS, Azure, Google Cloud). ???? Monitor system performance, troubleshoot issues, and ensure high availability and security of IT assets. ???? Work with security teams to implement best practices in firewalls, VPNs, and endpoint security. ???? Manage and optimise enterprise storage, backup solutions, and disaster recovery plans. ???? Support end-users, resolve technical issues, and ensure seamless IT operations. ???? Collaborate with cross-functional teams on infrastructure projects and deployments. Requirements✔ 3+ years of experience in IT infrastructure, systems administration, or network engineering. ✔ Strong knowledge of Windows & Linux servers, networking (Cisco, Fortinet, Meraki), and cloud computing. ✔ Experience with Active Directory, DNS, DHCP, VPNs, and security solutions. ✔ Hands-on experience with virtualisation (VMware, Hyper-V) and storage solutions. ✔ Familiarity with automation and scripting (Power Shell, Python, Ansible) is a plus. ✔ Strong problem-solving skills and ability to work independently in a fast-paced environment. ✔ Certifications such as CCNA, MCSE, AWS/Azure/GCP are a plus. What We Offer???? Work with a global team in a fast-growing IT company. ???? Competitive salary and benefits package. ???? Career growth opportunities with exposure to international projects. ???? Cutting-edge technology environment with ongoing training and development.<br>How to Apply If you are a tech-savvy, proactive professional looking for a challenging and rewarding opportunity, we’d love to hear from you!???? Apply now by sending your CV through Linked In. Join us and be part of an innovative team shaping the future of IT infrastructure! ????

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Responsible for planning, executing, and delivering technology projects within scope, budget, and timeline. This role ensures effective coordination between stakeholders, manages resources, mitigates risks, and drives successful implementation of IT solutions that support business objectives and operational efficiency.</span></span></p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems. The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support. This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery. Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services. Lead incident management activities, ensuring timely resolution of critical issues. Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions. Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets. Administer, support, and optimize CRM systems to meet business requirements. Provide and oversee on-site technical support for hardware, software, network, and end-user issues. Coordinate with internal teams and external vendors for issue resolution and service delivery. Monitor system performance and implement continuous improvements to enhance operational efficiency. Develop and maintain IT policies, procedures, and documentation. Manage IT assets, licenses, and infrastructure. Prepare operational reports, incident summaries, SLA performance reports, and management dashboards. Lead, mentor, and support IT support teams to ensure high-quality service delivery. Ensure compliance with organizational security standards and IT best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of IT Operations Management.</li><li>Hands-on experience in Incident Management and Problem Management.</li><li>Expertise in conducting Root Cause Analysis (RCA).</li><li>Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).</li><li>Strong understanding of SLA monitoring and service delivery metrics.</li><li>Experience providing on-site IT support in enterprise environments.</li><li>Knowledge of ITIL framework and IT Service Management (ITSM) best practices.</li><li>Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.</li><li>Excellent analytical, troubleshooting, and decision-making skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Ability to prioritize multiple tasks in a fast-paced environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>4 6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.</li><li>ITIL Foundation certification is preferred.</li><li>Microsoft, Cisco, or other relevant technical certifications are a plus.</li></ul><p></p></section>

POSITION SUMMARY:<br>The Information Security Manager is responsible for establishing, governing, and continuously improving the organization’s information security management framework. The role focuses on security strategy, risk management, policies, compliance, audit readiness, and security assurance across IT and business functions. The Information Security Manager provides independent oversight of security controls implemented by IT Operation team ensuring alignment with regulatory requirements, organizational risk appetite, and industry best practices, without assuming operational ownership of systems or platforms.<br>DUTIES & RESPONSIBILITIES:<br>Define, maintain, and continuously improve the Information Security Management System (ISMS) aligned with organizational objectives and regulatory requirements. Develop and enforce information security policies, standards, and procedures covering identity security, data protection, endpoint security, email security, cloud and Saa S usage. Own the information security risk management process, including risk identification, assessment, treatment, acceptance, and periodic review. Act as the control owner for security governance while ensuring system administration teams remain responsible for technical implementation and operations. Lead internal and external information security audits (e.g., ISO 27001, data protection audits), ensuring evidence readiness and tracking remediation actions to closure. Define security control requirements for areas such as Conditional Access, DLP, email security, PKI, logging, and monitoring, without performing day‑to‑day administration. Review and formally approve security risk exceptions, compensating controls, and residual risk acceptance in line with approved governance processes. Establish and monitor security KPIs and KRIs (e.g., risk exposure, policy compliance, audit findings, security awareness effectiveness) and report them to senior leadership. Oversee security incident governance by defining classification, escalation, communication, and reporting requirements; act as advisor and assurance role during major incidents. Coordinate security awareness and training programs to promote secure behavior across users, administrators, and management. Ensure data protection and privacy requirements are embedded into business processes, applications, and third‑party engagements. Review third‑party and vendor security assessments, contractual security clauses, and compliance attestations. Collaborate with IS&T Operations Team to validate that implemented controls meet defined security standards. Maintain security documentation including policies, risk registers, audit reports, and management review outputs. Provide independent security advice to leadership on emerging threats, regulatory changes, and security improvement initiatives.<br>QUALIFICATIONS REQURIED:<br>Bachelor’s degree in information security, Computer Science, Information Systems, or related field. Professional security certification preferred (e.g., CISSP, CISM, ISO 27001 Lead Implementer/Lead Auditor).<br>15+ years of experience in information security, IT risk management, or security governance roles with at least 3–5 years in a managerial or senior security oversight position. GRC platforms (risk registers, audit tracking, policy management). Security reporting and dashboarding tools. Familiarity with SIEM, DLP, IAM, endpoint, and email security technologies. Documentation and evidence management tools.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role summary As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites. The following experience is relevant to us IT Support &amp; Troubleshooting: Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate High Priority Incidents / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team. Network Administration: Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of email accounts, and cloud services. Monitor and advanced troubleshooting for internet connectivity, VPN issues, and network performance. New Site Deployments &amp; IT Infrastructure Maintenance: Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. A valid driving license is required to visit the locations. CCTV &amp; Security Systems Support: Configure, maintain, and troubleshoot CCTV systems, ensuring operational continuity and compliance with security requirements. Ensure proper storage and retrieval of video recordings in line with company guidelines. Documentation &amp; Process Improvement: Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations. Cross-Team Collaboration &amp; Stakeholder Engagement: Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices. Skills Required Advanced knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</li><li>4+ years of experience in IT support, network administration, or systems administration.</li><li>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</li><li>Proficiency in troubleshooting Windows systems, network devices, security tools and basic knowledge in Linux systems.</li><li>ITIL Foundation Certified (V3 / V4) - Preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work.<br> We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions.<br> With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.<br> Role Overview The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure.<br> The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.<br> The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.<br> Role &amp; Responsibilities • Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches.<br> • Analyze, maintain, and implement LAN/WAN equipment and networks.<br> • Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs.<br> • Update the inventory database of all IT equipment and software licenses.<br> • Report issues to the global IT team for escalation.<br> • Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc.<br> • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.<br> • Conduct regular security monitoring to identify any possible intrusion (e.<br>g., hacking, etc.<br>). • Research and recommend an innovative, and when applicable, automated approach for the system.<br> • Comply with CARMA policies and procedures and support CARMA's mission and vision.<br> • Perform other job-related duties as assigned by the direct manager.<br> BA/BS or Technical Level in Computer Science, CCE, or any relevant field.<br> Experience as a System Administrator, Network Administrator, or similar role.<br> Help Desk experience.<br> Experience with networks (LAN, WAN) and patch management.<br> Relevant Microsoft Certification is preferred.<br> Good command of English.<br> Strong knowledge of Microsoft (MS) products.<br> Familiarity with various operating systems and platforms.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems.<br> The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support.<br> This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery.<br> Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services.<br> Lead incident management activities, ensuring timely resolution of critical issues.<br> Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions.<br> Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets.<br> Administer, support, and optimize CRM systems to meet business requirements.<br> Provide and oversee on-site technical support for hardware, software, network, and end-user issues.<br> Coordinate with internal teams and external vendors for issue resolution and service delivery.<br> Monitor system performance and implement continuous improvements to enhance operational efficiency.<br> Develop and maintain IT policies, procedures, and documentation.<br> Manage IT assets, licenses, and infrastructure.<br> Prepare operational reports, incident summaries, SLA performance reports, and management dashboards.<br> Lead, mentor, and support IT support teams to ensure high-quality service delivery.<br> Ensure compliance with organizational security standards and IT best practices.<br> Required Skills Strong knowledge of IT Operations Management.<br> Hands-on experience in Incident Management and Problem Management.<br> Expertise in conducting Root Cause Analysis (RCA).<br> Experience working with CRM platforms (e.<br>g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).<br> Strong understanding of SLA monitoring and service delivery metrics.<br> Experience providing on-site IT support in enterprise environments.<br> Knowledge of ITIL framework and IT Service Management (ITSM) best practices.<br> Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.<br> Excellent analytical, troubleshooting, and decision-making skills.<br> Strong communication and stakeholder management abilities.<br> Ability to prioritize multiple tasks in a fast-paced environment.<br> Bachelor's degree in Information Technology, Computer Science, or a related field.<br> 4–6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.<br> ITIL Foundation certification is preferred.<br> Microsoft, Cisco, or other relevant technical certifications are a plus.<br></span> </div>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role summary<br><br>As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company’s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.<br><br>The Following Experience Is Relevant To Us<br><br>IT Support & Troubleshooting:<br><br>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the t Mart IT Operations team.<br><br>Network Administration<br><br>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of Active Directory, email accounts, and cloud services. Monitor and troubleshoot internet connectivity, VPN issues, and network performance.<br><br>New Site Deployments & IT Infrastructure Maintenance<br><br>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. And a valid driving license is required to visit the locations.<br><br>CCTV & Security Systems Support<br><br>Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance. Ensure proper storage and retrieval of video recordings in line with company guidelines.<br><br>Documentation & Process Improvement<br><br>Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations.<br><br>Cross-Team Collaboration & Stakeholder Engagement<br><br>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices.<br><br>Skills Required<br><br>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Ability to work flexible timing and perform after-hours tasks when required. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br><br>Qualifications<br><br>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).2-4 years of experience in IT support, network administrator, or systems administration. Relevant IT certifications (e.g., CCNA, Fortinet NSE, Comp TIA Network+) are highly desirable. Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools. ITIL Foundation Certified (V3 / V4) - Preferred