Jobs For Faculty Of Commerce Graduates English - Cairo Egypt

Shopify Specialist (Alexandria, Egypt)<br>E-Sellers is looking for a detail-oriented, organized, and proactive Shopify Specialist to join our team in Alexandria! If you are a resident of Alexandria with a passion for e-commerce and hands-on experience in store management, we want to hear from you.<br>???? Role Overview<br>- Location: Alexandria (Onsite)- Work Type: Full-Time- Experience: 1–2 years of hands-on Shopify management<br>????️ Key Responsibilities<br>- Store Management: Curate product catalogs, manage pricing, and ensure high-quality visual presentation.- App Integration: Configure and manage Shopify apps to enhance site functionality and marketing.- Theme Customization: Perform basic theme edits for a seamless, mobile-responsive user experience.- Operations: Monitor orders, sync inventory, and coordinate with the fulfillment team.<br>???? Requirements<br>- Proven Track Record: 1+ years specifically managing Shopify stores.- Skills: Strong organizational and time-management abilities.- Communication: Excellent written and verbal communication skills.- Residency: Must be a resident of Alexandria.<br>???? How to Apply? Apply now or send your CV to: jobs@e-sellers.net

Job Summary The E-Commerce Marketplace Specialist is responsible for managing and growing the company’s presence and sales across online marketplaces such as Amazon, Noon, Jumia, and other relevant platforms. The role involves managing product listings, pricing, inventory, promotions, orders, marketplace performance, and ensuring that products are accurately presented and commercially competitive. Key Responsibilities1. Marketplace Management Manage the company’s seller accounts across different online marketplaces. Maintain and update marketplace stores, product catalogs, and seller information. Ensure compliance with marketplace policies and requirements. Monitor account health and resolve marketplace-related issues.2. Product Listing Management Create and maintain accurate product listings and SKUs. Upload and update product titles, descriptions, specifications, images, and attributes. Optimize product listings to improve visibility, traffic, and conversion. Ensure product information, pricing, and availability are accurate across all platforms. Coordinate with the Product and Marketing teams to ensure consistent product content.3. Sales & Performance Management Monitor daily marketplace sales, orders, revenue, and conversion rates. Track sales performance against monthly and quarterly targets. Identify best-selling and slow-moving products. Analyze marketplace performance and recommend actions to increase sales. Prepare regular sales and performance reports.4. Pricing & Promotions Monitor competitors’ prices, offers, and promotions. Maintain competitive pricing across marketplaces. Coordinate and execute marketplace promotions, campaigns, vouchers, and discounts. Monitor the profitability and performance of promotional activities.5. Inventory & Order Management Monitor stock availability across all marketplaces. Coordinate with Warehouse / Supply Chain teams to maintain sufficient inventory. Identify potential out-of-stock situations and take preventive actions. Monitor orders, cancellations, returns, and delivery performance. Ensure marketplace orders are processed within the required SLA.6. Customer Experience Monitor customer reviews, ratings, and feedback. Coordinate with Customer Service to resolve customer complaints and marketplace issues. Identify recurring customer issues and recommend improvements. Work to maintain a high product rating and customer satisfaction level.7. Marketplace Advertising Coordinate with the Digital Marketing team on marketplace advertising campaigns. Monitor campaign performance and sales generated from marketplace ads. Support optimization of advertising spend and campaign performance.8. Competitor & Market Analysis Monitor competitors’ products, pricing, promotions, availability, and ratings. Identify market trends and new opportunities. Provide recommendations for new products, pricing strategies, and promotions. Required Qualifications Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.2–4 years of experience in E-Commerce, Marketplace Management, or Online Sales. Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms. Good knowledge of Microsoft Excel. Strong analytical and reporting skills. Good understanding of online sales and digital commerce. Good communication and coordination skills. Strong attention to detail and follow-up skills.

Application Deadline: 1 October 2026Department: Revenue & Reservations Location: Egypt - Cairo<br><br>Description<br><br>Kempinski Palace Cairo<br><br>SCOPE<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food & Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br><br>OVERALL OBJECTIVES<br><br>The job of E-Commerce & Digital Marketing Manager is executed satisfactorily by:Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory. Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); Assist in reaching the targeted website sales and distribution goals. Ensuring consistent brand delivery through social and digital channels. Supporting the brand’s channel and distribution strategy. <br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES: <br><br>1. Strategy & Campaign Development Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives & revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance. Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector. Partner with F&B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers. Analyze campaign performance and adjust based on engagement, reach and ROI. Establish and implement the hotel’s F&B annual advertising plan for digital channels. Work on the annual digital marketing strategy for the F&B, Spa and lifestyle offers. Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.2. Digital Advertising & Paid Campaigns (Local F&B, Spa & Lifestyle Campaigns) Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms. Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI. Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness. Align advertising initiatives with feeder market dynamics and commercial objectives. Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc. Track and report on paid campaign results and digital ROI.3. Performance Monitoring, Analytics & Reporting:Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance). Provide regular insights and recommendations for optimizing campaign performance and achieving marketing objectives. Utilize various analytical tools to gain actionable insights. Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI. Monitor competitor activity to maintain market leadership. Benchmark electronic media trends and share proactive insights with the marketing team.4. Social Media Management Own and manage the hotel’s social media channels (Instagram, Facebook, Linked In), with a priority on lifestyle storytelling and local engagement. Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms. Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly. Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions. Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues. Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends. Ensure consistent representation of the brand across platforms.5. Email Marketing Cooperate with the hotel E-Commerce & Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system. Collaborate with the E-Commerce & Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions. Cooperate with the E-commerce & Digital Strategy Manager to actively develop and maintain a database of local guests and patrons through online and offline solicitation. Design and send engaging newsletters featuring offers, events, menus, and Spa treatments. Ensure all email marketing complies with corporate standards and local data privacy laws.6. Content Creation & Visual Branding Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences. Ensure all F&B & Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&B And Lifestyle digital campaigns. Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging. Maintain a curated image and video library aligned with Kempinski brand guidelines. Upload the photos & videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos & videos are updated & uploaded on relevant digital channels. Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards. Brainstorm and conceptualize campaign visuals and layouts to bring F&B and Spa experiences to life, including outside catering & social events.7. Influencer & Community Engagement Identify and engage with relevant local & international influencers, KOL and content creators. Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams. Support community outreach and content partnerships.8. Website & Listings Management Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized. Cooperate with the ecommerce & Digital Strategy Manager in managing & implementing SEO strategies for F&B (on-page, off-page, technical) to improve organic search ranking and drive traffic. Liaise with e Commerce & Digital Strategy Manager on F&B content alignment on relevant platforms. Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.9. Online Reputation & Review Management Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Monitor F&B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the e Commerce & Digital Strategy Manager. Highlight relevant feedback and escalate recurring guest concerns to F&B and Spa. Track online sentiment and integrate feedback into marketing insights10. Training/Education Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary. Participate in the monthly Revenue & E-Commerce corporate calls. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire<br><br>EDUCATION: Professional Certification (Bachelor, University Degree)<br><br>EXPERIENCE:Three (3) years in a similar position within Web & Electronic Distribution or Digital Marketing At Least 3 years of Experience in the hospitality field and at a luxurious five stars hotel. LANGUAGE:Local language – excellent oral and written skills English – excellent oral and written skills Additional language - beneficial Ability to work and communicate in a multinational environment:COMPETENCIES:Passionate about achieving web traffic and revenue goals Strong communication skills Detail-oriented and hands-on Being able to formulate a strong digital strategy and convince key stakeholders Knowledge of industry-specify measurements and best practices regarding Paid Media, SEO, Social Media, Conversion Rate Optimisation, etc. Ability to adapt to a frequently changing market environment. Be proactive and able to ‘think outside of the box’. Relevant experience in web-related work; hotel operations and revenue management experience are a plus Embraces shifts in digital/social marketing Team player with strong interpersonal skills Ability to investigate system malfunctions or user-input errors High analytical and reporting skills Demonstrates self-confidence, energy, enthusiasm and motivation Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Proven working knowledge of Microsoft Office and Google Suite Content Management System (open source) Web Analytics Tools INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Initiative

Company Description NEXperience is a CX innovation company that helps global brands transform how they engage with their customers through scalable, nearshore solutions in customer support, digital sales, and back-office operations. The company combines top-tier talent, advanced AI technologies, and deep industry expertise across sectors such as healthcare, technology, education, and e-commerce. NEXperience focuses on delivering cost-effective, high-quality services, with potential cost reductions of up to 40% while maintaining HIPAA and GDPR compliance. Trusted by fast-growing startups and established industry leaders, NEXperience operates 24/7 from Egypt to support business growth and customer experience excellence. Role Description The French & English Customer Support Specialist is a full-time, on-site role based in Cairo, Egypt. In this position, the specialist will handle customer inquiries and issues in both French and English via phone, email, chat, and other support channels, ensuring timely and accurate responses. Responsibilities include diagnosing and resolving basic technical or account-related problems, escalating complex cases when necessary, and maintaining detailed records of interactions in CRM or ticketing systems. The specialist will monitor customer satisfaction, follow up on open cases, and collaborate with internal teams to improve processes and the overall customer experience. This role also involves adhering to quality, security, and data protection standards while representing NEXperience’s service culture in every interaction.<br>???? We Are Hiring: French & English Customer Support Specialists! Are you fluent in French and English? Join our growing team in El Rehab City! What You Will Do:Deliver exceptional customer support in French and English across multiple channels. Assist customers with inquiries, problem resolution, and service requests efficiently. Maintain high quality standards and professional communication at all times. What We Are Looking For:Fluency in both French and English (spoken and written). Strong communication and active listening skills. Experience in customer service or BPO is a plus. Ability to work on-site in El Rehab City. What We Offer:Attractive Salary Package (Base Salary + Performance Bonuses). Dynamic and supportive work environment. Career growth and development opportunities.

MASS HIRING | RECRUITERS WANTED! ????Are you passionate about Recruitment and looking to start or grow your career in Talent Acquisition? We’re hiring multiple Recruiters to join our team! ????✨What we’re looking for:???? No previous recruitment experience required???? Strong knowledge and understanding of the recruitment process???? Previous Customer Service experience is a must???? English level: B1 or above???? Excellent communication and interpersonal skills???? Strong organizational skills and attention to detail???? Positive attitude and willingness to learn What we offer:✨ Social Insurance✨ Life Insurance✨ Medical Insurance✨ Transportation provided to designated meeting points✨ Career growth opportunities✨ Multiple vacancies available — Mass Hiring!???? Interested in joining our Recruitment team? Apply now or send us your CV!

<ul><li><p>Provide customer support to Etisalat UAE customers through calls.</p></li><li><p>Respond to customer inquiries in a timely and professional manner.</p></li><li><p>Resolve customer issues while ensuring a high level of customer satisfaction.</p></li><li><p>Deliver accurate information about products and services.</p></li><li><p>Maintain service quality standards and achieve performance targets.</p></li><li><p>Handle customer interactions in accordance with company policies and procedures.</p></li></ul><p></p><p><strong>What’s in it for you?</strong></p><ul><li><p>Net Salary 19K EGP + Commission up to 700 AED</p></li><li><p>Fast career growth (In-source)</p></li><li><p>Social &amp; medical insurance</p></li><li><p>3K bonus</p></li><li><p>Referral bonus 6K EGP</p></li><li><p>Opportunity to travel to UAE<br>&nbsp;</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Graduates only.</p></li><li><p>Maximum age: 34 years.</p></li><li><p>English level: B2.</p></li><li><p>Strong written communication and problem-solving skills.</p></li><li><p>Ability to work rotational shifts.</p></li></ul><p></p>

Company Description Upedia Academy is a leading online English learning academy providing live, instructor-led English programs to learners across different age groups and levels.<br>Upedia Academy is expanding its teaching team and is looking for passionate and qualified Online English Instructors to join us.<br>We are currently hiring instructors for three different age groups:???? Kids English Instructors????‍???? Teens English Instructors????‍???? Adults English InstructorsWhether your strength is working with young learners, teenagers, or adults, we would love to hear from you!<br>Job Responsibilities Deliver engaging, interactive live online English sessions. Teach students according to their age, level, and learning needs. Follow Upedia's curriculum and teaching methodology. Adapt teaching techniques to different learning styles. Create a positive and motivating virtual classroom environment. Monitor students' progress and provide constructive feedback. Maintain professional communication with students and the academic team. Attend required training, meetings, and professional development sessions. Maintain punctuality and commitment to assigned teaching schedules. Ensure a consistently high-quality learning experience.<br>Requirements Bachelor's degree or equivalent. English proficiency at C1 level or above. Previous English teaching experience. Experience teaching Kids, Teens, or Adults is highly preferred. CELTA, TEFL, TESOL, or equivalent teaching certification is preferred. Excellent communication and presentation skills. Strong classroom management skills. Ability to engage students effectively in an online environment. Comfortable using online teaching platforms and digital tools. Reliable internet connection and a suitable environment for online teaching. Strong commitment to professional development. What We Offer100% Remote Work Flexible teaching opportunities Professional and supportive academic environment Continuous training and development Career growth opportunities Performance-based opportunities Opportunity to work with students from different backgrounds Join a growing community of professional English educators

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural understanding, industry best practices, and global coverage, ETISAL International helps organizations concentrate on their core operations while enhancing the experience of their customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a service-oriented culture driven by passion and continuous improvement.<br>Role Description The English Customer Support Agent – Voice Account is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer calls in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, guiding customers through solutions, and escalating complex cases when necessary while maintaining professional and courteous communication. The role also involves documenting interactions, updating customer records, and following established procedures to ensure consistent service quality. The agent is expected to contribute to customer satisfaction targets, adhere to performance metrics, and collaborate with team members and supervisors to improve processes and service delivery.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage voice-based interactions professionally. Candidates should possess effective Communication skills, including clear spoken English and active listening capabilities. Candidates should possess the ability to focus on Customer Satisfaction, demonstrating empathy, patience, and a solutions-oriented approach. Candidates should possess Troubleshooting skills to identify issues, provide guidance, and follow step-by-step processes to resolve problems. Relevant qualifications such as previous experience in call centers or BPO environments, particularly in English voice support, are beneficial. Comfort with basic computer applications, CRM systems, and call-handling software is preferred. Ability to work in rotating shifts, maintain punctuality, and perform under performance targets and service-level agreements is advantageous.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s specific business needs and help them focus on their core operations. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The company places strong emphasis on service quality, human capital, and the use of state-of-the-art technologies. Its culture is built on transparency, flexibility, integrity, and a commitment to exceeding client expectations.<br>Role Description The English Customer Care Representative is a full-time, on-site role based in El Abasia El Qeblia. This role focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and complaints. The representative will provide clear information about products and services, troubleshoot issues, and escalate complex cases as needed, while maintaining detailed records using internal systems and tools. Daily tasks include following established procedures, meeting performance and quality targets, and contributing to continuous improvement in customer experience. The role also involves collaborating with team members and supervisors to share feedback from customers and support a positive, service-oriented environment.<br>Qualifications<br> Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries professionally and efficiently. Skills in maintaining and improving Customer Satisfaction and Customer Experience through empathetic communication and problem-solving. Previous work as Customer Service Representatives or in similar customer-facing roles is strongly preferred. Strong English communication skills (spoken and written), with clear, courteous, and structured language. Ability to work on-site in El Abasia El Qeblia on a full-time schedule, including potential shifts, weekends, or holidays as required. Proficiency in basic computer applications and CRM or contact center systems; ability to learn new tools quickly. High level of reliability, attention to detail, and resilience in a fast-paced contact center environment. Secondary education certificate or higher; prior BPO or call center experience is an advantage.

<p>It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.</p><p>Customer Service Responsibilities list:</p><ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven customer support experience or experience as a Client Service Representative</p><p>English Level B2 or C1</p><p>Age range starting from 18 years</p><p>Track record of over-achieving quota</p><p>Strong phone contact handling skills and active listening</p><p>Familiarity with CRM systems and practices</p><p>Customer orientation and ability to adapt/respond to different types of characters</p><p>Excellent communication and presentation skills</p><p>Ability to multi-task, prioritize, and manage time effectively</p><p>High school diploma</p>

<p>Key Responsibilities: Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. Lead, inspire, and develop a team of agents to deliver exceptional customer service. Analyze performance metrics to identify areas for improvement and implement proactive solutions. Manage customer queries and complaints, ensuring swift and satisfactory resolutions. Coordinate with other teams to streamline processes and enhance overall service delivery. Drive initiatives aimed at improving team morale and increasing job satisfaction among members. Stay updated on industry practices and customer service technologies. Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Communication, or a relevant field. Proven experience of 1+ years as a Team Leader in a Contact Center environment. Fluent or near-native proficiency in English with excellent communication skills. Strong leadership and team management skills, with the ability to motivate and support team members. Proficient in using CRM software and contact center technologies. Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines. Exceptional problem-solving and decision-making skills. Experience in the Translation &amp; Localization industry is a plus.</p>

Qualifications1–3+ years of experience in catalog or product data management within an e-commerce environment. Experience with e-commerce platforms (e.g., Magento, Shopify, Woo Commerce, Big Commerce, etc.). Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows. Proficient in using spreadsheet software (Excel/Google Sheets) – especially VLOOKUP, pivot tables, data cleaning, etc. Experience with Product Information Management (PIM) systems and/or ERP tools. Understanding of SEO best practices for product listings. Basic knowledge of HTML/CSS and image editing tools is a plus. Ability to understand what messages are most relevant and how to deliver content in the most engaging manner. Develop content performance support solutions that optimize performance and promote adherence to Guidelines and Standards. Identify opportunities for content efficiency and automation and working cross-functionally to implement them-Serve as a stakeholder on content and messaging across all businesses producing. Can liaise with vendors/suppliers to gather missing data or assets. Bachelor’s degree in any discipline; business or technical background is considered an advantage. Minimum 2 to 4 years of experience in managing people and interacting with customers/stakeholders. Excellent command of spoken and written English. Excellent communication skills with the ability to communicate to all levels. Demonstrated ability to manage, motivate, and influence work behaviors. Demonstrated problem solving and analytical capability. Has experience in managing critical operational processes, with SLA responsibility. E-Commerce experience is a MUST

Nasoft is hiring for Makaseb company E-Commerce Specialist ,that a specialized E-commerce and Digital Marketing company serving the Gulf markets.<br><br>Join a dynamic, innovative team that's shaping the future of digital commerce across the region.<br><br> Set up and configure e-commerce stores on platforms such as Zid, Salla, Shopify, and Woo Commerce. Create, organize, and manage products, categories, collections, and essential store pages. Configure and connect domains, professional email accounts, payment gateways, and shipping providers. Conduct quality assurance (QA) checks to ensure stores are fully functional and ready before launch. Update and manage store content on an ongoing basis. Coordinate with design, development, and marketing teams to ensure successful project execution. Communicate with clients to understand their business needs and provide support throughout the project lifecycle. Track project tasks and ensure timely delivery according to agreed timelines. Troubleshoot and resolve basic technical and operational store issues. Implement post-launch updates, improvements, and requested modifications. Document store configurations, project settings, and implementation details for future reference. Manage multiple projects simultaneously while maintaining quality standards. Follow company processes and best practices to deliver a professional customer experience. <br><br>Requirements<br><br>Bachelor's degree in a relevant field is preferred but not mandatory. 1-3 years of experience in e-commerce operations, store setup, or e-commerce management. Hands-on experience with one or more e-commerce platforms such as Zid, Salla, Shopify, or Woo Commerce. Experience managing products, collections, categories, and store content. Good understanding of domains, DNS records, and professional email setup. Basic knowledge of HTML, CSS, and Java Script. Familiarity with payment gateways and shipping integrations. Proficiency in Microsoft Excel or Google Sheets. Basic experience using Canva or Adobe Photoshop. Strong understanding of e-commerce operations and best practices. Strong organizational and time management skills. Ability to manage multiple projects simultaneously. Excellent communication and client-handling skills. Strong attention to detail. Problem-solving mindset. Ability to work collaboratively within cross-functional teams. Good command of English is preferred. <br><br>Benefits<br><br> Working Days: 5 days per week Days Off: 2 days per week Work Model: Hybrid Office Attendance: 2 days per week Working Hours: 9 hours per day Location : Elsheikh Zayed Social & Medical Insurance Learning & Development Career path

Job Summary<br>The Customer Operations Executive will be responsible for managing end-to-end customer interactions and operational support across the e-commerce journey. This role ensures a seamless customer experience from order placement through delivery and after-sales support, while coordinating closely with internal teams such as logistics, warehouse, and sales.<br>Key Responsibilities<br>* Handle customer inquiries via phone, email, chat, and social media in a timely and professional manner.* Manage order lifecycle operations including order confirmation, modifications, cancellations, and returns.* Coordinate with logistics and warehouse teams to track deliveries, resolve delays, and ensure accurate fulfillment.* Address customer complaints related to delivery, product quality, damages, or assembly, and ensure proper resolution.* Maintain accurate customer records, order details, and case updates in CRM or internal systems.* Follow up with customers post-delivery to ensure satisfaction and capture feedback.* Support after-sales processes including refunds, exchanges, and warranty claims.* Identify recurring operational issues and escalate them with clear documentation and recommendations.* Assist in improving customer service SOPs and operational workflows.<br><br>Required Skills & Qualifications<br>1–2 years of experience in customer operations, customer support, or e-commerce operations. Strong communication skills in English. Experience handling customer complaints and service recovery. Familiarity with e-commerce platforms, order management systems, and CRM tools. Good coordination and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. High attention to detail and strong follow-up skills.<br><br>Preferred Qualifications Experience in furniture, home décor, or retail e-commerce. Knowledge of last-mile delivery operations and reverse logistics. Customer-centric mindset with a strong sense of ownership.

Job Summary<br>The Customer Operations Executive will be responsible for managing end-to-end customer interactions and operational support across the e-commerce journey. This role ensures a seamless customer experience from order placement through delivery and after-sales support, while coordinating closely with internal teams such as logistics, warehouse, and sales.<br>Key Responsibilities<br>* Handle customer inquiries via phone, email, chat, and social media in a timely and professional manner.* Manage order lifecycle operations including order confirmation, modifications, cancellations, and returns.* Coordinate with logistics and warehouse teams to track deliveries, resolve delays, and ensure accurate fulfillment.* Address customer complaints related to delivery, product quality, damages, or assembly, and ensure proper resolution.* Maintain accurate customer records, order details, and case updates in CRM or internal systems.* Follow up with customers post-delivery to ensure satisfaction and capture feedback.* Support after-sales processes including refunds, exchanges, and warranty claims.* Identify recurring operational issues and escalate them with clear documentation and recommendations.* Assist in improving customer service SOPs and operational workflows.<br><br>Required Skills & Qualifications<br>1–2 years of experience in customer operations, customer support, or e-commerce operations. Strong communication skills in English. Experience handling customer complaints and service recovery. Familiarity with e-commerce platforms, order management systems, and CRM tools. Good coordination and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. High attention to detail and strong follow-up skills.<br><br><br>Preferred Qualifications Experience in furniture, home décor, or retail e-commerce. Knowledge of last-mile delivery operations and reverse logistics. Customer-centric mindset with a strong sense of ownership.

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.<br><br>Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.<br><br>Job Overview: <br><br>The E-Commerce Manager is responsible for owning and scaling the full digital commerce business across website, mobile app, and operational ecosystem. The role drives sustainable growth in revenue and profitability while improving customer retention (MARC as the north-star metric), ensuring operational excellence, and leading a high-performing cross-functional team. The role is accountable for end-to-end e-commerce P&L performance, digital strategy execution, and continuous improvement of customer experience, unit economics, and service quality.<br><br>Job Responsibilities<br><br>Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service Drive MARC growth through acquisition, retention, and reactivation strategies, ensuring sustained month-on-month improvement Deliver GMV and net revenue targets in line with the annual business plan across website and mobile app Improve profitability per order by optimizing commercial levers, cost structure, and operational efficiency Ensure strong operational KPIs including on-time delivery, low cancellation rates, and optimized cost per order Own and manage the e-commerce commercial calendar in coordination with Commercial teams Co-own the digital and tech roadmap with CX/Tech teams to ensure alignment with business priorities and customer needs Conduct monthly performance reviews with Operations and Finance, identifying gaps, inefficiencies, and improvement opportunities Lead cross-functional execution across Commercial, Operations, CX, Marketing, Tech, and Finance to deliver annual targets Lead, manage, and develop a growing e-commerce team (:80 members, including 5 direct reports) Drive innovation, digitization, and marketplace expansion initiatives to unlock new growth channels Own monthly and quarterly performance reporting to the Digital Steering Committee with clear variance analysis and mitigation plans<br><br>Requirements<br><br>Bachelor's degree or higher 10+ years of overall business experience, with at least 2-3 years in e-commerce leadership roles Strong preference for Grocery or FMCG e-commerce experience Proven experience managing end-to-end e-commerce or digital P&L responsibility Strong commercial and financial acumen with ability to manage key metrics such as GMV, MARC, ROAS, AOV, retention, and cost per order Experience in marketplaces (e.g., Amazon, Jumia, Noon, or similar platforms) is highly desirable Strong leadership experience managing large, cross-functional teams High proficiency in Arabic and English Strong analytical mindset with data-driven decision-making capability Entrepreneurial mindset with strong execution focus and ownership mentality<br><br>Benefits<br><br>Attractive compensation package Social and medical insurance Collaborate with industry-leading tech talents Nurture your career in a dynamic growth culture

Key Responsibilities Manage and maintain all website content, product listings, collections, and categories. Upload, update, and organize products while ensuring content accuracy and consistency. Write and optimize product titles, descriptions, metadata, and SEO-friendly content. Conduct keyword research and implement on-page SEO best practices across the website. Optimize category pages, product pages, landing pages, and other website content for search visibility. Create and publish landing pages for marketing campaigns and seasonal promotions (Ramadan, White Friday, National Day, etc.). Coordinate with the Design team to publish banners, promotional assets, and campaign content. Monitor and resolve broken links, redirects, duplicate content, and other website content issues. Improve internal linking, website taxonomy, and overall site structure. Track and analyze SEO performance using Google Analytics 4 (GA4), Google Search Console, and other SEO tools. Ensure all website content is properly localized in both Arabic and English. Maintain website merchandising standards, product categorization, and navigation. Collaborate with Marketing, Design, and Development teams to continuously improve website performance and user experience. Requirements Bachelor's degree in Marketing, Business, Communications, or a related field.3+ years of experience in E-Commerce Content Management and SEO. Hands-on experience with Shopify, Salla, Magento, or similar e-commerce platforms. Strong knowledge of On-Page SEO and technical SEO fundamentals. Experience using Google Search Console, Google Analytics 4 (GA4), Ahrefs, SEMrush, Screaming Frog, or similar SEO tools. Excellent copywriting and content optimization skills for e-commerce products. Experience managing large product catalogs with thousands of SKUs. Strong understanding of website merchandising, product taxonomy, and navigation. Excellent attention to detail and organizational skills. Basic understanding of UX principles and customer journey optimization. Ability to work collaboratively with designers, developers, and marketing teams. Strong analytical and problem-solving skills. Nice to Have Experience implementing Schema Markup. Basic knowledge of HTML/CSS. Familiarity with AI-powered content tools such as Chat GPT, Jasper, or Adobe Firefly. Previous experience in the Perfume, Fashion, Beauty, Luxury, or Retail industry.

About the Role EELAF is hiring an experienced and commercially driven E-Commerce Manager – Retail & Marketplace to lead the growth and day-to-day operation of the company’s online sales channels. The selected candidate will own EELAF’s e-commerce performance across its online store, marketplaces, and digital retail channels. The role is responsible for product listings, pricing, promotions, sales growth, customer experience, stock availability, fulfilment coordination, marketplace performance, and commercial reporting. This is not a content-only or social-media-only role. The successful candidate must be able to manage the full online sales journey—from product availability and pricing through order fulfilment, customer satisfaction, repeat purchases, and profitability. Key Responsibilities E-Commerce Strategy and Commercial Growth Develop and execute EELAF’s e-commerce strategy to grow online revenue, profitability, customer acquisition, and repeat purchases. Build commercial plans for the online store, marketplaces, promotions, seasonal campaigns, and product launches. Identify the right product categories, brands, and SKUs to grow online sales across electrical, UPS, IT infrastructure, ELV, physical security, and lighting products. Monitor market pricing, competitor activity, customer demand, and online sales trends. Set and monitor e-commerce sales targets, conversion targets, average order value, profitability, and customer-retention KPIs. Recommend commercial actions to improve sales, visibility, conversion, stock movement, and margin performance. Online Store and Marketplace Management Manage EELAF’s e-commerce platform, including product listings, categories, prices, promotions, product descriptions, images, technical data, and customer-facing information. Manage and optimize EELAF’s presence on online marketplaces such as Noon and other relevant platforms. Ensure all product content is accurate, technically correct, commercially attractive, and consistent with EELAF brand standards. Maintain product availability, stock visibility, lead times, payment methods, delivery options, and return policies across online channels. Monitor online-store functionality, product search, category navigation, checkout flow, mobile experience, and customer journey. Coordinate with IT and Odoo teams to resolve platform, integration, pricing, stock, order, and user-experience issues. Pricing, Promotions, and Product Performance Manage online pricing in line with approved pricing policies, market conditions, margins, promotions, and stock priorities. Plan and execute online campaigns, bundles, cross-selling offers, clearance actions, and seasonal promotions. Analyze product performance by category, brand, SKU, price point, channel, margin, conversion rate, and stock movement. Identify fast-moving products, underperforming SKUs, slow-moving stock, and products suitable for online clearance campaigns. Coordinate with product managers, sales teams, and supply chain to ensure the right products are promoted at the right time. Order Fulfilment and Customer Experience Coordinate with warehouse, logistics, courier partners, customer service, and finance to ensure accurate and timely order fulfilment. Monitor online order status from confirmation through picking, packing, dispatch, delivery, payment confirmation, and after-sales support. Follow up on delivery delays, cancelled orders, returns, failed deliveries, customer complaints, and refund cases. Improve fulfilment speed, order accuracy, delivery performance, and customer satisfaction. Ensure that online customer inquiries and complaints are handled professionally and within defined response times. Monitor customer reviews, ratings, feedback, and recurring issues, then recommend corrective actions. Digital Performance and Conversion Optimization Work closely with the Digital Marketing Specialist to align paid media, social media, email campaigns, landing pages, product promotions, and online-sales objectives. Review traffic, conversion rates, customer behavior, acquisition cost, return on ad spend, cart abandonment, and sales funnel performance. Identify opportunities to improve product-page quality, search visibility, website navigation, checkout flow, offers, and conversion rates. Support A/B testing, landing-page optimization, product-page improvement, and customer-retention initiatives. Ensure proper integration between the e-commerce platform, analytics tools, CRM, marketing tools, and ERP. Reporting and Operational Control Prepare daily, weekly, and monthly reports covering online sales, orders, conversion rates, product performance, stock availability, delivery performance, returns, customer feedback, and marketplace performance. Monitor revenue, gross profit, gross margin, average order value, conversion rate, return rate, delivery success rate, and customer-acquisition performance. Maintain accurate online product, pricing, inventory, order, and customer data on Odoo and other relevant platforms. Ensure that e-commerce processes comply with approved pricing, stock, credit, return, and customer-service policies. Identify recurring operational issues and recommend process improvements across e-commerce, warehouse, logistics, finance, customer service, IT, and marketing. Requirements Bachelor’s degree in Business, Marketing, E-Commerce, Commerce, Information Technology, or a related field. Minimum 4–6 years of experience in e-commerce, marketplace management, online retail, or digital commerce operations. Proven experience managing an online store and/or major marketplaces such as Noon, Amazon, Jumia, or similar platforms. Strong understanding of e-commerce sales funnels, online merchandising, pricing, promotions, conversion optimization, and customer journey management. Experience managing product listings, product content, images, technical specifications, stock availability, pricing, promotions, and online order flow. Strong commercial understanding of revenue, gross margin, discounts, product profitability, inventory movement, and fulfilment costs. Experience coordinating with warehouse, logistics, couriers, finance, customer service, IT, and marketing teams. Practical experience using ERP systems; Odoo experience is strongly preferred. Good knowledge of web analytics, Google Analytics, marketplace dashboards, and e-commerce performance reporting. Strong Microsoft Excel skills; Power BI experience is an advantage. Familiarity with SEO, conversion-rate optimization, email marketing, paid media, and online customer-acquisition metrics is preferred. Strong attention to detail, problem-solving ability, commercial awareness, and ownership mentality. Excellent communication and coordination skills. Good command of written and spoken English. Preferred Candidate Profile Has managed online retail or marketplace operations for a multi-product business. Understands the operational reality behind online sales: stock, fulfilment, delivery, payment, returns, and customer satisfaction. Can balance revenue growth with pricing discipline, margin protection, and inventory availability. Comfortable working directly with product, warehouse, logistics, finance, marketing, IT, and customer-service teams. Data-driven and capable of turning performance data into practical sales and operational actions. Able to work in a fast-moving environment and take ownership of online commercial performance.

Company Description Tabby is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby now serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. Over 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s solutions. The company aims to build a financial system that is transparent, accessible, and designed to support long-term success. What started as a better way to pay at checkout has evolved into a comprehensive financial platform built around the needs of its users.<br>Role Description The English Partner Support Agent is a full-time, on-site role based in Cairo, focused on supporting Tabby’s business partners and merchants in English at B2–C1 proficiency. In this role, the agent responds to partner inquiries via email, chat, and phone, ensuring timely and accurate resolution of issues related to onboarding, transactions, account settings, and product features. The agent collaborates closely with internal teams such as Operations, Product, and Technical Support to escalate and resolve complex cases and provide feedback on recurring issues. Daily responsibilities include documenting interactions, maintaining up-to-date knowledge of Tabby’s products and policies, and proactively following up to ensure partner satisfaction. The agent also contributes to improving support processes by identifying patterns, suggesting enhancements, and helping maintain knowledge base content.<br>Qualifications<br> Strong Customer Support and Customer Satisfaction skills, with experience handling partner or merchant-facing communications. Ability to provide basic Technical Support, including troubleshooting common issues and coordinating with technical teams when needed. Solid Analytical Skills to interpret partner concerns, identify trends, and propose actionable improvements. Excellent Communication skills in English (B2–C1 level), both written and verbal, with clear, empathetic, and professional tone. Previous experience in fintech, e-commerce, or Saa S environments is an advantage. Comfort working with CRM and ticketing tools, and basic proficiency with spreadsheets and reporting. Demonstrated ability to work in a fast-paced environment, manage priorities, and maintain attention to detail. Relevant diploma or degree in business, communications, or a related field is preferred.

Company Description Talent Solutions is a workforce optimization and HR consultation provider that supports organizations in achieving their business objectives. The company offers customized solutions for businesses of all types, ensuring their workforce is equipped to drive success and growth. Its services include business consultation, workforce management solutions, hiring, payroll, performance management, training, and medical insurance. Talent Solutions focuses on creating positive, productive work environments that help clients attract, develop, and retain talent.<br>Role Description This is a full-time, on-site E-commerce Sales & Business Development Specialist role based in Heliopolis. The specialist will manage and grow online sales channels, identify new business opportunities, and build relationships with key e-commerce partners and customers. Daily tasks include monitoring online storefronts, optimizing product listings and pricing, tracking sales performance, and analyzing market trends to improve conversion and revenue. The role also involves coordinating with marketing and operations teams, handling customer inquiries related to e-commerce transactions, and preparing regular sales and performance reports. The specialist will actively participate in developing sales strategies, negotiating deals, and supporting the overall digital growth of the business.<br>Qualifications<br> Strong understanding of commerce and e-commerce platforms, including online sales processes and marketplace operations. Analytical skills to interpret sales data, track KPIs, and identify growth opportunities and performance gaps. Excellent communication skills for collaborating with internal teams, negotiating with partners, and engaging customers. Customer service skills to manage inquiries, resolve issues, and ensure a positive online buying experience. Proven sales skills, with experience in meeting targets, closing deals, and developing business relationships. Bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred. Experience in e-commerce, digital sales, or business development roles is highly beneficial. Ability to work on-site in Heliopolis, manage multiple tasks, and use CRM and e-commerce tools effectively.