Java Jobs in Egypt

<p><strong>Job Summary:</strong></p><p>We are seeking a smart, active, and organized IT professional with a strong passion for technical support and network management.&nbsp;</p><p>The ideal candidate will be responsible for providing end-user support, troubleshooting issues, and ensuring the smooth operation of IT systems and infrastructure, including Linux environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to user inquiries via phone, email, chat, or ticketing systems.</li><li>Diagnose and troubleshoot hardware, software, network, and printer issues.</li><li>Diagnose and troubleshoot network issues (connectivity, performance, etc.).</li><li>Provide step-by-step solutions or escalate issues when necessary.</li><li>Install, configure, and maintain desktops, laptops, and peripheral devices.</li><li>Install, configure, and administer Linux operating systems.</li><li>Support operating systems including Windows, macOS, Linux, and mobile platforms.</li><li>Manage user accounts, passwords, and access rights.</li><li>Perform scheduled system maintenance and upgrades.</li><li>Track and manage hardware and software inventory.</li><li>Document troubleshooting processes and resolutions.</li><li>Communicate effectively with users and internal IT teams regarding issue status.</li></ul><p>&nbsp;</p><p><strong>Key Skills and Qualifications:</strong></p><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li><li>Fluent in English, both written and spoken.</li><li>Minimum of 2 years of relevant experience.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Basic networking knowledge (DNS, DHCP, LAN/WAN).</li><li>Hands-on experience with Linux OS installation and administration.</li><li>In-depth knowledge of Linux distributions (e.g., RHEL/CentOS, Ubuntu, Debian).</li><li>Familiarity with remote support tools.</li><li>Experience with operating systems (Windows, macOS, Linux).</li><li>Knowledge of network devices (e.g., Cisco, Juniper).</li><li>Ability to work under pressure and manage time effectively.</li><li>Experience in helpdesk or network support roles.</li><li>ITI graduates are preferred, especially from tracks such as Cyber Security, Cloud and Infrastructure Services, and Information Systems.</li><li>Relevant certifications (CCNA, CCNP, CompTIA Network+, CompTIA A+, Linux certifications) are preferred.</li></ul><p>&nbsp;</p><p>Employment Type</p><p>Full-time</p><p>Edit job description</p>

Position: Sales Account Manager. Location: Dokki, Cairo. Experience: 3 to 5 years in the same field. Gender: Males & Females. Key Responsibilities: - Manage and follow up on customer accounts and sales activities. - Handle customer inquiries and ensure high levels of customer satisfaction. - Monitor sales orders from placement until final delivery. - Coordinate with internal departments (Purchasing, Warehouse.) to ensure smooth order processing. - Build and maintain strong relationships with clients and partners. - Resolve issues related to orders, deliveries, and customer requirements. - Provide regular updates and reports on account status and sales performance. - Ensure timely and accurate execution of all customer orders. Requirements: - Bachelor’s degree in business administration, Commerce, or a related field. - 3 to 5 years of experience in the same field (Sales Account Management / IT Sales / Customer Accounts). - Strong communication and negotiation skills. - Good knowledge of Microsoft Office, especially Excel. - Good command of English, written and spoken. - Strong organizational and follow-up skills. - Ability to work under pressure and manage multiple tasks. - High attention to detail and problem-solving skills. - Basic knowledge of ERP systems is a plus.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Pioneer Industrial Company in Alexandria Egypt is looking for a Senior IT Specialist with Minimum 7 years Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p>Core Responsibilities</p><ul><li>Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture .</li><li>ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company s department</li><li>Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li>Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p>Technical Requirements</p><ul><li>Category: Requirement</li><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li></ul><p>Leadership Profile</p><ul><li>The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p>What We Offer</p><ul><li>A high-authority role at the Digital Transformation system Department</li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li><li>Leadership Profile: The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p></p></section>

IT Security Manager Experience in healthcare industry. The IT Security Manager is responsible for the day‑to‑day operation and execution of the healthcare organization’s security function, covering cyber, physical, and operational security domains. The role ensures that security technologies are effectively operated, security scenarios are actively monitored and managed, and security incidents are detected, analyzed, and resolved in collaboration with IT and clinical teams. The Security Manager leads the security team’s daily activities and acts as the operational arm of the security pillar under the direction of the Security Director.. Security Operations Execution Execute the organization’s security strategy and policies as defined by the Security Director. Manage daily security operations across IT systems, clinical platforms, infrastructure, and facilities. Ensure continuous monitoring of security events, alerts, and risks. Maintain operational readiness for security incidents affecting patient care, data, or facilities. 2. Security Technologies & Equipment Management Manage, operate, and oversee security technologies and equipment, including:Cybersecurity Technologies Firewalls and network security appliances IDS / IPS systems Endpoint protection and EDR solutions SIEM and log monitoring platforms Email and web security solutions Identity and Access Management (IAM), including AD-based access controls Vulnerability assessment and patch management tools Physical & Facility Security Systems CCTV and video surveillance platforms Access control systems (card based, biometric, secure zones) Security systems protecting data centers and critical technical areas 3. Security Scenarios & Incident Response Define, document, and operationalize security scenarios, including:Cyberattacks and malware outbreaks Ransomware and phishing incidents Unauthorized access to HIS, PACS, ERP, or clinical systems Data leakage or privacy breaches Physical security incidents impacting IT or clinical assets Lead incident detection, containment, investigation, and recovery activities. Coordinate with the Security Director during high severity or organization wide incidents. 4. Team Leadership & Daily Management Lead and manage the security team’s day to day activities, including monitoring, analysis, and response. Assign tasks, shifts, and on call coverage to ensure continuous security operations. Review alerts, incidents, and investigations for quality and completeness. Coach and develop team members on security tools, procedures, and threat response techniques. 5. Collaboration with IT & Operations Work closely with:Applications teams to secure HIS, PACS, Oracle Fusion, and custom solutions Infrastructure teams to secure networks, servers, cloud platforms, and data centers Hospital and clinical operations to ensure security controls do not disrupt patient care Provide security input into system changes, implementations, and upgrades. 6. Risk, Compliance & Reporting Identify and report security risks, vulnerabilities, and incident trends to the Security Director. Support audits, assessments, and regulatory reviews by preparing security evidence and reports. Ensure security controls are operating effectively and consistently across the organization. Technical Strong hands‑on experience with cybersecurity and physical security systems. Understanding of healthcare IT environments, clinical systems, and sensitive data protection. Experience operating monitoring, alerting, and incident response processes. Leadership & Behavioral Proven ability to lead operational teams in a 24/7 or high‑availability environment. Strong incident management and decision‑making skills under pressure. Clear and disciplined communication with security leadership and IT peers.<br><br><br>education requirements<br>Bachelor’s degree in Information Security, Computer Science, or related field.7–10+ years of experience in IT or security operations, preferably in healthcare or regulated environments. Demonstrated experience managing security tools, incidents, and operational teams.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Pioneer Industrial Company in Alexandria Egypt is looking for a Senior IT Specialist with Minimum 7 years Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly. Core Responsibilities Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture . ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company s department Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams. Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Education</b>: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li><b>Experience</b>: 7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li><b>Systems</b>: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li><li><b>Leadership Profile</b>: The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li><b>Communication</b>: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li><b>Professional Presence</b>: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p></p></section>

Company Description NANOX is a next-generation Micro Data Center solution designed to bring cloud-grade reliability and scalability into industrial and enterprise environments at the edge. Our mission is to enable factories, manufacturing complexes, and organizations to digitize their operations with cost-efficient, high-performance, locally deployable infrastructure.<br>Role Description The NANOX IT Sales Engineer acts as the technical bridge between clients and the NANOX product team. This role combines technical expertise in IT infrastructure with strong communication and sales skills to design solutions, present value propositions, and close deals with clients across manufacturing, industrial, and enterprise sectors.<br>Role Description Pre-Sales & Solution Design Engage with potential clients to understand their IT, data, and digitalization needs. Translate client requirements into tailored NANOX solutions (compute nodes, SAN storage, firewalls, virtualization, etc.). Technical Presentations & Demos Deliver compelling presentations, webinars, and live demos of NANOX solutions. Support marketing and sales events, showcasing NANOX in exhibitions and client workshops. Sales Support Collaborate with the sales team to create proposals, RFP responses, and cost-benefit analyses. Assist in negotiations with clients by addressing technical objections and ensuring solution feasibility. Client Engagement Build trusted relationships with IT managers, plant engineers, CIOs, and decision makers. Provide post-sales handover to the implementation/support team ensuring smooth deployment. Market Feedback Act as the “voice of the customer,” feeding back requirements to the product and R&D teams. Stay updated on IT infrastructure, edge computing, and cloud trends to position NANOX competitively. Qualifications & Skills Education:Bachelor’s degree in computer engineering, Information Technology, or related field. Technical Expertise:Hands-on knowledge in servers, virtualization (Hyper-V, VMware), SAN/i SCSI storage, firewalls, networking. Understanding of cloud services (AWS, Azure, GCP) and their limitations in industrial/edge contexts. Sales & Soft Skills:Strong presentation, communication, and persuasion skills. Ability to explain complex technical concepts to non-technical decision makers. Proven track record in pre-sales engineering or IT solution selling is preferred. Personal Traits:Self-motivated, entrepreneurial mindset, and result-oriented. Willingness to travel locally/regionally for client meetings and events. Passionate about technology and solving client challenges. What We Offer Competitive compensation package (base + commission). Training and certification on NANOX and partner technologies. Opportunity to grow with a cutting-edge tech startup shaping the future of micro data centers in MENA. Dynamic, entrepreneurial, and innovative work environment.

???? We’re Hiring: IT Sales Executive (Full-Cycle)<br>???? Love Selling? Passionate About Tech? This Might Be Your Next Move. If you enjoy building relationships, solving business problems, and closing deals that truly make an impact… ???? You might belong here. At GNETWORX, we don’t just sell IT solutions we help businesses grow, transform, and scale through technology. And we believe real growth doesn’t come from systems alone… ???? it comes from people.<br>???? What You’ll DoGenerate and qualify leads through outbound & inbound channels Conduct discovery calls to understand client needs Present IT solutions in a clear, business-focused way Manage the full sales cycle from lead generation to closing Negotiate and close deals effectively Build and maintain strong client relationships Track and manage pipeline using CRM systems Coordinate with internal teams to ensure smooth delivery <br>???? We’re Looking For3–5 years of experience in Sales (IT / Software / Technology preferred) Strong understanding of tech industry trends Excellent communication, negotiation, and presentation skills Proven track record of meeting and exceeding targets Experience with CRM tools and pipeline management Bachelor’s degree in Business, IT, Marketing, or related field (preferred)<br>???? What Makes You a Great Fit You sell solutions, not just products You see rejection as part of the process, not the end You are structured, disciplined, and process-oriented You can independently manage the full sales cycle <br>???? Why GNETWORX? We are growing fast and every deal, every client, every effort contributes to that journey. Here, you’re not just part of a team… ???? you’re part of a growth story.<br>???? Apply Interested candidates are invited to send their updated CV to:???? Asma. Elshafie@gnetworx.net

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Install and configure laptops to support the onboarding process of the new employees. Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required. Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhoneAndroid) and software (Windows 10, Google Suite and in-house applications). Provide remote or on-site IT support for ETIC staff; Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems. Provide on site support for meeting rooms and video conferences. Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels; Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions; Responsible for the efficient and effective delivery of quality IT service to ETIC staff;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1-2 years of experience in IT Support role; A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment; Ability to work in a team environment with a professional and enthusiastic attitude; Android, IOS apps experience, Networking/Computer Science background; CCNA MCSA knowledge is preferable; ITIL Foundation Certification is a plus; Good oral and written communication and interpersonal skills; Proficiency in English;</p><p></p></section>

About Vera Safe:Vera Safe is an innovative and successful U. S. headquartered privacy and cybersecurity compliance consulting firm and law firm. Due to rapid growth and increased demand for our international privacy and technology compliance and legal services, Vera Safe is seeking creative, motivated, and collaborative IT security experts to join our team. This is a fully remote position.<br>Watch / listen to learn more about Vera Safe: Check out our podcast! Apple Podcast: https://apple.co/4b28hw EYou Tube: https://www.youtube.com/@PrivacyInPractice/videos Spotify: https://bit.ly/4moSMU7<br>Vera Safe is proud to be certified as a Great Place to Work©, with 97% of our employees affirming that we are truly a great place to work. This means we foster trust, collaboration, and a positive work environment. We are committed to maintaining this standard of meaningful work, work-life balance, and a supportive community. Check out our great benefits, which are listed at the end of this job description.<br>About the Role:Vera Safe’s mission: Provide the world’s best data protection advice, with a human touch. Right now, we are seeking an IT Security Advisor to join our growing team and help us pursue this mission.<br>Our clients vary in size, location, industry, and service needs, and they love the way we advise on privacy compliance. They love our work so much, in fact, that there is a growing demand for our cybersecurity consulting (hence the need for you!).<br>This is an excellent opportunity for anyone who wants to join a team working on the cutting edge of privacy, data protection, and cybersecurity, and is excited about assisting a wide range of clients with fractional CISO-type support, including IT security program design, implementation, and management.<br>Key Responsibilities Practice Development:Serve as an integral part of Vera Safe’s cybersecurity consulting practice area through the management of client relationships and both individual and team projects/deliverables. Expand on Vera Safe’s security consulting offerings, including—but certainly not limited to—Microsoft 365 hardening, configuration auditing, and risk assessment. Further develop internal service delivery methodologies, documentation, templates, and quality control processes.<br>Client Engagement and Delivery:Handle consulting projects, including fractional-CISO-type engagements, with a strong focus on securing Microsoft 365 environments. Conduct detailed cybersecurity risk assessments, including analysis of current security controls, vulnerabilities, and threat landscape. Provide oversight and strategic direction for incident response, including breach containment, investigation, and post-incident review. Lead and execute security assessments, architecture reviews, IT security policy drafting and implementation, and remediation planning. Communicate findings and recommendations to clients clearly and professionally either through written reports and executive briefings or execution of hands-on implementation. Build trusted relationships with client stakeholders, including CISOs, IT directors, and compliance teams. Collaborate with project managers and privacy-focused project teams to determine and meet client requirements and specific project needs. Analyze practical situations and develop solutions to specialized needs.<br>Thought Leadership and Cross-Functional Collaboration:Stay current on evolving security threats and technologies. Represent our IT security practice internally and externally, including contributions to client alerts and conference talks. Collaborate with Vera Safe’s Professional Services team to ensure tight integration between our IT security and privacy advisory services.<br>Required Qualifications:At least four years of hands-on experience in IT security consulting, IT security engineering, or equivalent. At least one relevant certification (e.g., CISA, CISSP, CISM, CRISC, CCSP, SC-100 Cybersecurity Architect). Deep technical expertise in Microsoft Defender XDR, Crowd Strike Falcon, Sentinel One, or other similar technologies. Proficiency with IT security standards and frameworks (e.g., NIST CSF, ISO/IEC 27001, NIST 800-53, NIST 800-171, CIS Controls). Experience performing audit readiness assessments for frameworks, laws, and regulations (e.g., POPIA, HIPAA, ISO, NIST, GLBA). Technical background in scripting, automation, or security tooling (e.g., Power Shell, Sentinel, Defender for Endpoint). Experience developing and conducting tabletop exercises such as Business Continuity and Disaster Recovery scenarios. Experience conducting enterprise-wide formal risk assessments. Strong understanding of email security (e.g., DKIM, DMARC, SPF). Familiarity with security stacks (e.g., SIEM/SOAR, IAM, EDR, CASB). Strong understanding of cloud security posture assessments. Strong understanding of enterprise security principles, zero trust architecture, and IT security risk management. Excellent client-facing communication and report writing skills. Team player, interested in contributing to a growing enterprise. Strong writing/editing skills and attention to detail. Willingness to learn new skills and receive direction and feedback from team members. Willingness to pursue and maintain privacy certifications (e.g., CIPP/E, CIPM, CIPT). Willingness to work occasional evenings, primarily for full team meetings or essential client work.<br>Preferred Qualifications:Experience working directly with clients, in a service-oriented environment. Experience building or growing a consulting practice or service line. Experience in regulated industries (e.g., healthcare, finance, pharma). Familiarity with contract provisions that address data protection and security responsibilities. Experience migrating or overseeing the migration of systems from on-premises or hybrid to cloud-federated systems. Experience with development and implementation of incident response plans. Professional involvement in the privacy and/or data security space (attendance at privacy conferences; membership or publication in the IAPP, ISACA, etc.). Privacy certification (or similar).<br>Immediate Supervisor:Senior Vice President and Head of Professional Services<br>Key Competencies:Detail-oriented and highly organized with a strong work ethic. Ability to thrive and perform in a fully remote and international environment. Excellent written and verbal communication skills. Highly skilled in time management to enable successful work with international teams in meeting deadlines. Highly capable of independent work to fully deliver on all commitments. Ability to work productively in a cross-functional, multi-disciplinary consulting team. Experience building and maintaining relationships with colleagues and clients through polished, professional interactions and products regardless of the client’s experience with Vera Safe’s service line.<br>Vera Safe Values:In addition to technical knowledge, skills, and competencies for a specific position, Vera Safe seeks team members who are proficient in values critical to our organization. We are seeking individuals who demonstrate interest in and experience applying creativity, feedback, and business acumen in a welcoming culture that recognizes what each individual contributes to our team.<br>Vera Safe’s Excellent Benefits Include:Work from almost anywhere with Wi-FiPaid Time Off (PTO) Paid holidays Annual bonuses Membership in the International Association of Privacy Professionals (IAPP) and IAPP exam fee reimbursement (CIPP/E) Flexible working schedule in some roles Reimbursement for certain personal flight ticket Company laptop provided<br>Other Benefits:Tremendous professional development growth opportunities in the privacy, data protection, and cybersecurity niche. The chance to have a long-lasting effect on a small but growing international business. Work in an open environment with a team that respects your ideas and contributions. Occasional opportunities to travel in North America and Europe.<br>Our HR Privacy Notice is available at the following link:https://verasafe.com/legal/human-resources-privacy-policy/<br>Note:There are several steps to our recruitment process, each carefully crafted over the span of our 16 years in operations, to best ensure you and Vera Safe are a strong match – we want to hire team members who will thrive by being a part of our team! We recognize the investment of time can be a burden, but we think it’s worth it, and we appreciate you taking the time to complete it. We’ve found it enables us to find the best team members, regardless of their experience, where they went to school, or where they were trained. We want smart, kind, creative colleagues, plain and simple, and our process is a crucial part of our ability to hire this way.

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Job Purpose<br><br>The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company’s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.<br><br>Key Responsibilities & Duties<br><br> Infrastructure & System Maintenance Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems. Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately. Manage backup procedures, disaster recovery plans, and data integrity protocols. Team Leadership & Helpdesk Support Lead, mentor, and schedule the daily tasks of the IT technical support team. Act as the escalation point for complex technical issues reported by staff or guests. Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs). Security & Compliance Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls. Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations. Inventory & Vendor Management Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals. Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades. <br><br>Qualifications<br><br>Job Requirements & Qualifications<br><br>Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: 3–5 years of experience in IT support, with at least 1–2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus). Technical Certifications: CCNA, MCSA, Comp TIA Network+/Security+, or ITIL certifications are highly preferred. Core Skills:Strong knowledge of network administration, active directory, firewalls, and VoIP systems. Excellent troubleshooting skills across Windows/mac OS environments and hardware. Strong leadership, time management, and communication skills in both English and Arabic<br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br><br>To maintain a competitive advantage as we grow, we are currently looking for a new IT Support Inter<br>n<br>Responsibilities Support end-users with hardware, software, and connectivity issues. Assist with installations and setup of IT equipment. Help manage assets through tagging, tracking, and documentation. Perform maintenance on PCs, laptops, and printers. Work with IT teams to resolve issues and keep operations running smoothly. Follow IT processes to ensure service quality. Troubleshoot networking, printers, mobile devices, and systems. Contribute ideas to improve IT support quality. Qualifications Final-year students or fresh graduates (including those awaiting military service). Interest in IT operations and willingness to learn. Basic knowledge of computers, networking, or troubleshooting is a plus. Good communication skills and ability to work in a team. English proficiency is a Mus<br>t.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a te<br>am.<br>We are changing lives by constantly striving for a better solut<br>ion.

<ul><li>Diagnosing and repairing faults.</li><li>Resolving network issues.</li><li>Installing and configuring hardware and software.</li><li>Answering phone calls, emails and chats from Branches having problems with a product.</li><li>Explaining how to repair technical issues in a way that the Users can understand with easy steps.</li><li>Helping Users set up computer software or run applications.</li><li>Resolving IT support requests from Users.</li><li>Installing new software and hardware drivers and updating existing ones as needed.</li><li>Logging all service requests and updating tickets as needed.</li><li>Maintaining composure and a positive attitude during difficult situations.</li></ul>

Purpose:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of business digital landscape.<br><br>Responsibilities:<br>Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery.<br>Requirements:<br>Bachelor’s degree in information technology, Computer Science or related discipline. Master's degree in business administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

Job Title: IT Project Manager I<br>Position Overview To support the planning, execution, and delivery of multi-disciplinary IT projects (Software, Security, BI, etc.) across the EMEA region. The Project Manager will be an agent of change, promoting collaboration and agile methodologies, ensuring projects are delivered on time, within scope and budget, and adhere to the new centralized PMO’s standardized processes and governance.<br>Key Responsibilities Project Planning & Execution: Develop, define, and organize project activities with concrete timelines to create robust project plans. Manage all project variables including scope, schedule, cost, quality, resources, communications, risk, procurement, and stakeholders. Risk & Issue Management: Proactively identify, assess, prioritize, and mitigate project risks. Escalate issues appropriately and ensure timely resolution (target: <3 days). Stakeholder Management: Create positive relationships with stakeholders across all business levels (local and regional) by managing expectations and agreed objectives. Ensure transparent and effective communication. Quality Assurance & Reporting: Ensure deliverables meet defined quality standards. Provide accurate and timely weekly status reports and maintain 100% reporting accuracy. Agile & Scrum Support: Support software development projects utilizing Scrum methodology. Facilitate collaboration and remove obstacles to keep teams on track. Governance & Compliance: Adhere to and promote the standardized PMO methodologies, tools (e.g., MS Project, Jira, PWA), and reporting frameworks established by the global PMO. Performance Tracking: Monitor project performance against KPIs, including Schedule Performance Index (SPI ≥90%) and Budget Adherence (≥95%).<br> Required Qualifications Education and specific Training CAPM, PMP, or Prince2 Foundation. Lean Six Sigma Yellow Belt (LSS-YB). Work Experience Minimum of 3 years in Project Management. At least 1 year of experience managing IT projects. Technical Knowledge:Understanding project management knowledge areas (integration, scope, schedule, cost, quality, resources, communication, risk, procurement, stakeholder management). Familiarity with Agile/Scrum practices. Proficiency with PMO tools (e.g., Microsoft Office, MS Project, Jira, Confluence, Power BI).

Job Summary:We are seeking a Sales Account Manager with proven experience in the IT Services industry to drive business growth, manage key accounts, and develop long-term customer relationships. Key Responsibilities:Acquire new customers and generate business opportunities. Manage and grow existing client accounts. Promote and sell IT services and technology solutions. Prepare proposals, negotiate contracts, and close deals. Achieve sales targets and maintain a healthy sales pipeline. Coordinate with internal teams to ensure customer satisfaction. Requirements:2+ years of experience in B2B/ B2C Sales and Account Management. Mandatory experience in IT Services, Software Solutions, System Integration, ICT, or Technology Solutions companies. Strong communication, negotiation, and presentation skills. Experience in selling IT solutions and services to corporate clients. Proven track record of achieving sales targets. Note: Experience in IT Services or Technology Solutions companies is mandatory.<br><br>If you are interested send your CV Via Email :fatma.mohsen@trust-integrated.com

<p><strong>Strategic Leadership &amp; Digital Transformation</strong></p><ul><li>Develop and execute the Group's Information Technology strategy in alignment with corporate objectives and long-term business goals.</li><li>Identify opportunities to leverage technology for operational efficiency, innovation, and competitive advantage.</li><li>Lead digital transformation initiatives across manufacturing, engineering, and support functions.</li><li>Establish IT governance frameworks, policies, standards, and procedures to ensure effective technology management across the Group.</li></ul><p><strong>IT Infrastructure &amp; Operations Management</strong></p><ul><li>Direct the management, maintenance, and optimization of the Group's IT infrastructure, including networks, servers, cloud environments, data storage, and end-user computing.</li><li>Ensure high availability, reliability, and performance of all business-critical systems and applications.</li><li>Oversee IT service delivery and support functions to maintain operational continuity and user satisfaction.</li><li>Implement proactive monitoring and performance management processes to ensure optimal system performance.</li></ul><p><strong>Cybersecurity &amp; Information Security</strong></p><ul><li>Develop and enforce comprehensive cybersecurity strategies, policies, and controls to protect organizational assets and sensitive information.</li><li>Lead risk assessments, vulnerability management, and security compliance initiatives.</li><li>Ensure compliance with applicable regulatory, legal, and industry requirements related to information security and data protection.</li><li>Establish and maintain disaster recovery, backup, and business continuity plans.</li></ul><p><strong>IT Project &amp; Change Management</strong></p><ul><li>Lead enterprise-wide IT projects from initiation through implementation and post-deployment support.</li><li>Manage project scope, resources, budgets, risks, and timelines to ensure successful delivery.</li><li>Support business process improvement initiatives through technology-enabled solutions.</li><li>Drive organizational change management activities related to new technologies and systems adoption.</li></ul><p><strong>Financial &amp; Vendor Management</strong></p><ul><li>Develop and manage the annual IT budget, ensuring cost-effective utilization of resources and maximum return on technology investments.</li><li>Evaluate emerging technologies and prepare business cases for strategic investments.</li><li>Negotiate contracts, service level agreements (SLAs), and commercial terms with technology vendors and service providers.</li><li>Monitor vendor performance to ensure compliance with contractual obligations and service expectations.</li></ul><p><strong>Leadership &amp; Stakeholder Engagement</strong></p><ul><li>Lead, mentor, and develop a high-performing IT team while fostering a culture of accountability, collaboration, and continuous improvement.</li><li>Partner with executive leadership and department heads to understand business requirements and translate them into technology solutions.</li><li>Provide regular updates and strategic recommendations to senior management regarding IT performance, risks, and opportunities.</li><li>Promote effective communication between IT and business stakeholders across the Group.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role summary As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites. The following experience is relevant to us IT Support &amp; Troubleshooting: Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate High Priority Incidents / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team. Network Administration: Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of email accounts, and cloud services. Monitor and advanced troubleshooting for internet connectivity, VPN issues, and network performance. New Site Deployments &amp; IT Infrastructure Maintenance: Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. A valid driving license is required to visit the locations. CCTV &amp; Security Systems Support: Configure, maintain, and troubleshoot CCTV systems, ensuring operational continuity and compliance with security requirements. Ensure proper storage and retrieval of video recordings in line with company guidelines. Documentation &amp; Process Improvement: Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations. Cross-Team Collaboration &amp; Stakeholder Engagement: Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices. Skills Required Advanced knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</li><li>4+ years of experience in IT support, network administration, or systems administration.</li><li>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</li><li>Proficiency in troubleshooting Windows systems, network devices, security tools and basic knowledge in Linux systems.</li><li>ITIL Foundation Certified (V3 / V4) - Preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role summary</strong></p><br><br><p>As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company’s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.&nbsp;</p><br><br><br><p><strong>The following experience is relevant to us</strong></p><br><br><br><p><strong>IT Support &amp; Troubleshooting:</strong></p><br><br><ul><li><p>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites.</p><br><br></li><li><p>Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users.</p><br><br></li><li><p>Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs.</p><br><br></li><li><p>Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports.</p><br><br></li><li><p>Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently.</p><br><br></li><li><p>Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact.&nbsp;</p><br><br></li><li><p>Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness.</p><br><br></li><li><p>Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team.</p><br><br></li></ul><p><strong>Network Administration:</strong></p><br><br><ul><li><p>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality.&nbsp;</p><br><br></li><li><p>Support the management of Active Directory, email accounts, and cloud services.</p><br><br></li><li><p>Monitor and troubleshoot internet connectivity, VPN issues, and network performance.</p><br><br></li></ul><p><strong>New Site Deployments &amp; IT Infrastructure Maintenance:</strong></p><br><br><ul><li><p>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness.</p><br><br></li><li><p>Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations.</p><br><br></li><li><p>Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation.&nbsp;</p><br><br></li><li><p>Travel to multiple sites within the country for support, installations, and troubleshooting as needed. And a valid driving license is required to visit the locations.</p><br><br></li></ul><p><strong>CCTV &amp; Security Systems Support:</strong></p><br><br><ul><li><p>Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance.</p><br><br></li><li><p>Ensure proper storage and retrieval of video recordings in line with company guidelines.</p><br><br></li></ul><p><strong>Documentation &amp; Process Improvement:</strong></p><br><br><ul><li><p>Maintain accurate IT asset inventory, including network devices.</p><br><br></li><li><p>Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency.</p><br><br></li><li><p>Identify areas for process automation and efficiency improvements within IT operations.</p><br><br></li></ul><p><strong>Cross-Team Collaboration &amp; Stakeholder Engagement:</strong></p><br><br><ul><li><p>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams.</p><br><br></li><li><p>Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience.</p><br><br></li><li><p>Provide guidance and training to end-users on IT policies, procedures, and best practices.</p><br><br></li></ul><p><strong>Skills Required</strong></p><br><br><ul><li><p>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup.</p><br><br></li><li><p>Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively.</p><br><br></li><li><p>Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively.</p><br><br></li><li><p>Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption).</p><br><br></li><li><p>Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms.</p><br><br></li><li><p>Competence in managing CCTV systems, ensuring security, proper installation, and data retention.</p><br><br></li><li><p>Ability to work collaboratively with internal teams and vendors to achieve business goals.&nbsp;</p><br><br></li><li><p>Ability to work flexible timing and perform after-hours tasks when required.</p><br><br></li><li><p>Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.</p><br><br></li><li><p>Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment.</p><br><br></li><li><p>Problem-solving skills, with the ability to identify issues and work toward solutions.</p><br><br></li><li><p>A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br> </p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</p><br><br></li><li><p>2-4 years of experience in IT support, network administrator, or systems administration.</p><br><br></li><li><p>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</p><br><br></li><li><p>Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools.</p><br><br></li><li><p>ITIL Foundation Certified (V3 / V4) - Preferred</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

Location: New Cairo, Egypt (Onsite) Schedule: Sunday to Thursday (9 am - 5 pm) <br>Key Responsibilities Lead end-to-end project delivery across Temenos core banking platform Manage project scope, timelines, budget, resources, and deliverables Drive system implementation, integration, migration, and rollout activities Coordinate with business, IT, vendors, and third-party providers Own stakeholder engagement, including senior bank leadership and external partners Ensure effective risk, issue, and dependency management Oversee solution delivery across APIs, middleware, and legacy integrations Support testing, UAT, and production deployment cycles Ensure compliance with banking regulations, security, and audit requirements Drive execution within Agile, Waterfall, or hybrid environments<br>Required: Core Banking (Temenos) Strong experience in:Temenos Transact (T24), Infinity, or related modules Core banking implementation, upgrades, or transformation programs Product configuration, interfaces, and data migration Integration with surrounding banking systems (payments, channels, reporting)<br>Qualifications & Experience Bachelor’s degree in Computer Science, Engineering, or related field5–10+ years of experience in project management within banking or fintech Proven track record delivering complex system implementations Experience with Core Banking Project (Temenos) Strong technical understanding of banking architecture and integrations Experience managing cross-functional and vendor-driven projects<br>Tools & Methodologies Proficiency with JIRA, MS Project, Azure Dev Ops, ALM, or similar tools Strong command of Agile, Waterfall, and hybrid delivery models Experience with project tracking, reporting, and governance<br>Core Competencies Strong delivery ownership and accountability mindset Excellent communication and stakeholder management Ability to operate in fast-paced, high-pressure environments Strong problem-solving and decision-making skills Experience working in matrix and cross-functional structures

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities:</strong></p> <ul> <li>Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.</li> <li>Gather relevant information to accurately diagnose and troubleshoot technical problems.</li> <li>Provide solutions or guidance to users for resolving hardware, software, and network issues.</li> <li>Document and track all support interactions in the helpdesk ticketing system.</li> <li>Prioritize and categorize tickets based on severity, impact, and urgency.</li> <li>Ensure timely follow-up and closure of tickets, escalating more complex issues to higher-level technical teams.</li> <li>Diagnose and resolve common desktop operating system (Windows, macOS, Linux) and application issues.</li> <li>Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, VPN).</li> <li>Repair or replace hardware components such as PCs, laptops, printers, and peripherals.</li> <li>Create, modify, and disable user accounts in directory services (e.g., Active Directory).</li> <li>Assist with password resets and account lockouts.</li> <li>Maintain user access permissions based on security policies.</li> <li>Install and configure approved software applications, operating systems, and patches.</li> <li>Perform regular system checks and maintenance tasks.</li> <li>Set up and deploy new hardware (computers, printers, mobile devices) following organizational standards.</li> <li>Maintain detailed documentation of technical processes, solutions, and best practices.</li> <li>Create end-user documentation, FAQs, and self-service materials to enhance user independence.</li> <li>Contribute to and update internal knowledge-base articles.</li> <li>Provide clear, concise, and courteous communication to users across all levels of technical understanding.</li> <li>Manage customer expectations regarding timelines and issue resolution.</li> <li>Collaborate with team members to share knowledge and improve internal processes.</li> <li>Stay current with emerging IT trends, technologies, and best practices.</li> <li>Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.</li> <li>Participate in ongoing training and skill development.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</li> <li>Proven experience in a helpdesk or technical support role preferred.</li> <li>Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.</li> <li>Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.</li> <li>Understanding of security best practices for protecting users data.</li> <li>Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).</li> <li>Familiarity with remote support tools and methods.</li> <li>Strong problem-solving and analytical abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li> <li>Demonstrated customer service orientation and interpersonal skills.</li> </ul><p></p></section>