Job Summary:

We are seeking a smart, active, and organized IT professional with a strong passion for technical support and network management. 

The ideal candidate will be responsible for providing end-user support, troubleshooting issues, and ensuring the smooth operation of IT systems and infrastructure, including Linux environments.

Key Responsibilities:

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and printer issues.
• Diagnose and troubleshoot network issues (connectivity, performance, etc.).
• Provide step-by-step solutions or escalate issues when necessary.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Install, configure, and administer Linux operating systems.
• Support operating systems including Windows, macOS, Linux, and mobile platforms.
• Manage user accounts, passwords, and access rights.
• Perform scheduled system maintenance and upgrades.
• Track and manage hardware and software inventory.
• Document troubleshooting processes and resolutions.
• Communicate effectively with users and internal IT teams regarding issue status.

Key Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Fluent in English, both written and spoken.
• Minimum of 2 years of relevant experience.
• Strong problem-solving and troubleshooting skills.
• Basic networking knowledge (DNS, DHCP, LAN/WAN).
• Hands-on experience with Linux OS installation and administration.
• In-depth knowledge of Linux distributions (e.g., RHEL/CentOS, Ubuntu, Debian).
• Familiarity with remote support tools.
• Experience with operating systems (Windows, macOS, Linux).
• Knowledge of network devices (e.g., Cisco, Juniper).
• Ability to work under pressure and manage time effectively.
• Experience in helpdesk or network support roles.
• ITI graduates are preferred, especially from tracks such as Cyber Security, Cloud and Infrastructure Services, and Information Systems.
• Relevant certifications (CCNA, CCNP, CompTIA Network+, CompTIA A+, Linux certifications) are preferred.

Employment Type

Full-time

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