Islamic Education teacher Jobs

Generic Responsibilities Ensure dissemination of Marginal Portfolio policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in Marginal Portfolio function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the Marginal Portfolio function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of Treasury Back Office & Custody Operations in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br><br>Job-Specific Knowledge & Skills: Strong knowledge of Bank functions, responsibilities & processes Strong knowledge of regulatory requirements & CBE governance rules Strong change management skills with ability to challenge & influence others to gain commitment Strong analysis and analytical skills Strong decision making & leadership skills Excellent presentation and negotiation skills Excellent command of MS Office (Word, Excel, Power Point)

Accountabilities:Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience. Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel. Increases Branch Staff Awareness on Basic service standards and default manners. Reports any look and feel negative feedbacks through customer’s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers. Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis. Initiates and suggests new service enhancement ideas. Reviews all Banks’ customer related procedures and ensure Customer Centric approach is being followed Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction And any other assigned tasks.<br>Minimum Qualifications: University/College Degree in Finance, Economics OR any relevant discipline Experience: Officer 2+ Years of operations / Customer service<br>Job specific Skills:Customer Service Skills Awareness of bank’s product and different bank channels procedures. Team work skills Good Analytical & judgment skills<br>Generic Skills Good communication and interpersonal skills Excellent command of English language. Strong computer skills

KEY ACCOUNTABILITIES: Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures. Resolves administrative problems by analyzing information; identifying and communication solutions Provides information by answering questions and requests Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs. Manages all Mobile Services Bank Level including services and invoices. Accomplishes department and organization mission by completing related results as needed Ensures Storage of Pantry is effectively monitored to avoid overstock or under stock. Initiates and leads periodic customer satisfaction surveys to identify critical areas of improvement for General Services. Performs necessary administrative duties required for the operation of the department, including managerial oversight of department personnel and departmental budget preparation and administration. And any other assigned Tasks<br>Minimum Qualifications: University/College Degree. At least 3 Years of relevant experience.<br>Job specific Skills:Experience in Databases or CRM software Good organizational and analytical skills Ability to verify data input and correct errors Ability to manage multiple projects and initiatives simultaneously. Strong attention to details Good problem-solving skills Good Communication skills Strong writing skills<br>Generic Skills Excellent command of English language. Strong computer skills

KEY ACCOUNTABILITIESCoordinates with the Compliance and Corporate Governance Head for the initiation of policies and programs to encourage staff members to abide by regulation. Verifies full abidance by local laws and CBE regulations in all internal policies and procedures within the Bank to eliminate the possibility of exposure to penalties. Extends the corporate governance and compliance knowledge to all staff members and educate them thereon to avoid any violations that may result in penalties or fines to the bank. Updates staff with laws and regulations and any amendments thereto and update the dept. Website for easy reference. Monitors changes in laws, regulations and trends related to all rules and regulations governing compliance and corporate governance and update bank staff accordingly. Updates all changes and circulars to the Compliance Regulatory / Law Library website and advise all staff / concerned departments / business units within the bank of new policies, procedures and regulations on Portal accessible to all staff members, by constant update of new regulations or procedures received from CBE / local regulators. Accountabilities Statements: Supports business units in researching regulatory inquiries related to compliance and corporate governance issues. Provides guidance for establishment of controls for mitigation of detected risks (ex. financial exposure, Reputation, Legal action, etc..). Assesses the Risk to reach a correct balance between implementing bank strategy and abiding by controls to help achieving same without giving away controls /breaches. Conducts independent internal investigations for compliance related issues and coordinate with related parties to ensure timely implementation of corrective action plans in response to detected deficiencies and complaints. Participates in preparation of periodical report on compliance and corporate governance activities including comments / requirements, Board of Directors resolution (if any) and present to the Corporate Governance Head for approval. <br>Qualifications:Academic and professional qualifications University/College Degree, On the subject certification is an advantage <br>Competencies and Proficiency Levels Basic Qualifications: Thorough knowledge of Compliance techniques, Corporate Governance, local laws, regulatory requirements, international guidelines and best practices Familiarity with bank’s different activities, including as an example operational, financial, quality assurance and HR procedures and regulations is a must <br>Years of experience: Officer: 2-4 years of experience Senior Officer: 4-7 years of experience

Summary of Duties:Responsible for managing and implementing the cybersecurity assurance programme. including vulnerability management, application security testing, penetration testing, and security compliance monitoring to protect enterprise systems and applications from security threats. Manage vulnerability management programme using Scanners for comprehensive vulnerability scanning, assessment, remediation tracking, and reporting ensuring effective vulnerability management across the enterprise. Manage and oversee FIM, DAM and firewall assurance operations, coordinating teams, tracking remediation, and ensuring timely closure of identified security gaps. Lead application security testing (SAST) , dynamic application security testing (DAST), software composition analysis (SCA), and secure coding practices ensuring secure application development. Oversee ATM security programme for ATMs including vulnerability assessment, penetration testing, security hardening, and compliance monitoring ensuring ATM security resilience. Coordinate security compliance monitoring including baseline compliance scanning for security baselines, configuration compliance, and regulatory compliance with automated scanning and compliance reporting. Lead IT Security assessment practice for multiple technologies including WAF, NGFW, IPS, ISE, Device Control, MFA, Web Proxy, Mail Proxy, EDR, Application Control, Sandbox, Routers, Switches, SD-WAN .. etc to Validate control effectiveness through configuration reviews, threat-based testing, rule analysis, logging verification, and use-case validation as per standards and industry best practice. Integrate security into Dev Sec Ops pipeline including automated security testing (SAST, DAST, SCA), security gates, and pipeline automation ensuring secure CI/CD. Develop security assurance reports and metrics, prepare evidence for audits, and ensure audit readiness.<br>Minimum Qualifications BSC in Communication Engineering or computer science CISSP (Certified Information Systems Security Professional) certificate is preferred. CEH (Certified Ethical Hacking) or OSCP preferred GIAC certifications (GWAPT, GPEN) preferred Master's degree in Information Security or related field preferred<br>Minimum Experience:8+ Years of IT & Information Security experience with demonstrated leadership in vulnerability management, application security, and security assurance programmes<br>Job Specific Skills Vulnerability Management experience with enterprise tools (Tenable, Nessus, Qualys) Application Security Testing (SAST, DAST, SCA) experience with Fortify and similar tools Penetration testing methodologies and frameworks (OWASP, PTES) Security compliance monitoring and baseline management Dev Sec Ops integration and CI/CD security Network security (Firewalls, IPS, WAF) management Security reporting and metrics development Audit evidence preparation and regulatory compliance (CBE, PCI, ISO 27001) Banking environment experience Risk Management Strategic planning and programme management Team leadership and mentoring Stakeholder management at executive level

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Register all data related to credit limits, loans and guarantees as per the credit approvals issued by the competent authority. Open new Corporate accounts (local/ foreign currency) through the following:Review all presented documents are complete, correct and accurate to ensure that all the information submitted matches the original documents. Scanning all original documents on daily basis in order to be saved for any urgent event, important decision or any further review. Check the names of the company, its shareholders whether it exists on the blacklist or not through its shared folders to ensure the absence of frauds or money laundry. Apply FATCA review to ensure there are a relationship between company and shareholders. Execute customer signatures on the system after reviewing supporting documents and signature cards. Handle all account maintenance daily requirements while ensure full compliance to bank legal policy and procedures through the following;Change account type according to business directions. Open all types of sub-accounts including the new MMF and MMS accounts. Change customer main Branch according to customer request. Update accounts’ segmentation on the system and match them with the customers’ KYC. Handle dormant accounts de-activation and the reactivation of closed corporate customers’ accounts. Deactivate all related signatures for all current and ongoing dormant accounts. Perform the clean-up process of all outstanding corporate account portfolio. Deactivate all signatures related to all current and ongoing dormant accounts. Handle guarantees process (hold, freeze & release) by ensuring that they are not blocked on any account of any previously extended credit facilities. Block guarantees on the system according to received directions and stating reasons for blocking. Perform all CBE specific requests/ reports concerning corporate account maintenance including hold and releases due to legal aspect. Handle the process of registering corporate customers on ADIB pay and internet banking. Report any irregularities and discrepancies appeared in Corporate accounts. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.

j OB DESCRIPTIONPayroll Service Operations Support payroll account servicing by coordinating client requests to maintain operational continuity. Manage receipt and verification of payroll company documents to ensure processing accuracy. Facilitate fulfilment of payroll requirements including account setup and access tools to support readiness. Track service requests to maintain agreed delivery timelines. Client & Internal Coordination Act as a primary contact for payroll companies to manage servicing communication effectively. Coordinate with internal departments to ensure timely completion of payroll requirements. Address service issues through escalation to maintain client satisfaction. Maintain proactive engagement with payroll partners to strengthen working relationships. Compliance & Quality Support Ensure payroll servicing activities follow operational procedures to maintain service standards. Monitor documentation accuracy to support regulatory compliance. Report service risks or delays to management to enable corrective action. Support process improvements to enhance operational efficiency. Strategy Participate in the formulation and implementation of the Payroll Service Delivery & Support department strategy to ensure the alignment with ADIB strategy. Policies, Processes and Procedures Participate and recommend improvements to the policies, processes and procedures and manage their implementation to ensure that all relevant procedural / legislative requirements are fulfilled. Day-to-Day Operations Supervise the day-to-day operations of the Payroll Service Delivery & Support team providing guidance in the related area, encouraging team work and facilitating related professional work process in order to achieve high performance standard. People Development Lead the effective achievement of the team objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance. Compliance Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal ADIB policies and code of conduct in order to maintain ADIB's sound legal position and mitigate any potential risks. Qualifications:Bachelor’s degree in Business Administration, Finance, or related field. Senior Manager: 8 – 10 years of experience in banking operations, payroll servicing, or service delivery leadership. Manager: 6 - 8 years of experience in banking operations, payroll servicing, or service delivery leadership. Proven experience managing operational teams in a financial environment. Strong knowledge of payroll account servicing processes. Preferred Qualifications MBA or postgraduate Certificate in Banking or Business Management. Professional certification in sales leadership or relationship management. Technical Skills Sales strategy planning and execution. Performance analytics and reporting. Soft Skills Strategic thinking and decision-making. Team leadership and coaching capability. Communication and influencing skills. Accountability and performance management. Problem-solving and escalation handling.

Job Purpose: The Specialist, Administration and Planning will monitor, control, and administer the financial and operational functions of the unit or department. The role ranges from processing daily financial transactions and ensuring compliance, to managing specific project budgets, grants, and complex, up to overseeing the entire administrative budget, leading the team, and providing high-level financial analysis for strategic decision-making.<br>Core Responsibilities:Financial Operations and Transaction Management:Process payment requests, journal entries, and disbursements on SAP, ensuring documentation, approvals, and consistency with AUC policies and sponsor regulations Manage vendor master data, reconcile vendor accounts, and settle advances or payments Handle payroll preparation for part-time instructors or staff and manage participant invoicing and account settlements Budgeting, Reporting and Analysis:Prepare monthly budget availability reports with detailed analysis, trends, and commentary for top management Develop financial reports for gifts, external grants, endowments, and projects, ensuring integrity of data Assist in the annual budget planning process and compile financial data for new initiatives Prepare customized financial accreditation reports for international entities Grant and Project Administration:Monitor the financial status of projects and field operations to ensure timely and cost-efficient execution Ensure accurate posting of costs or revenues for externally funded grants and assist with time and effort reporting systems Oversee deliverables regarding recruitment, logistics, and coordination of training programs Monitor various field operations to ensure timely submission of deliverables General Support:Perform other duties as assigned<br>Qualifications:Education and Experience:Bachelor’s degree in accounting or finance Minimum of five years of experience in accounting and SAPPrevious experience in project finance is required Skills:Proficiency in grant or project accounting and compliance, e.g. federal or donor regulations Good business writing skills for reporting Ability to analyze budget variances and prepare journal entries This position is open until September 15, 2026.<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

JOB PURPOSE:The primary objective of this role is to maximize the Bank’s earnings through the Sale of Cash Management solutions to targeted corporate clients, in addition to attracting Trade customers/business to the bank. JOB ROLE:Sales Performance Achieves sales performance targets as specified and agreed to within annual objectives. Segment each client/prospect based on anticipated need and foretasted growth potential. (Priority Client Zoning) Plans specific call objectives required to ‘advance’ the sales process with each client. Completes call reports to summarize discussions, opportunities and agreed actions related to all client sales calls. Maintains accurate ‘Cash Maps’ for all ‘Priority Clients’ as new information is identified during the sales process. Uncover client dissatisfaction with current situation in areas where NBD can provide alternative solutions. Updates sales pipeline tool on a weekly basis as new business opportunities are identified and existing deals are moved forward. Structure compelling solution proposals to demonstrate a thorough understanding of each client’s requirements and objectives Acquire new to bank corporate clients/expand bank client base Consistently achieve liability target set by management Achieve sustainable profitability targets required from NTBsSupport business growth and maximize revenue /profitability from existing clients <br>Development of Product strategy Evaluates the current competitive environment for Cash Management products and Trade Finance solutions/opportunities in the country, identify market opportunities & work with the Propositions team to develop strategic roadmap & solutions to grow revenue or gain market share. Projects management and delivery of organic initiative development as required through to business case sanction and handover to implementation teams. Maintains key stakeholder plans.<br>Delivery of Product Enhancements Evaluates, plan, optimize & deliver product design enhancements taking end-to-end responsibility for the quality of service that is delivered to customers across the product set. Ensures that the Sharia, legal and Compliance requirements of the product set are established. Works closely with all areas to secure development support, appropriate systems prioritization and to develop testing plans. Ensures effective product launches ensuring all aspects are managed by the relevant specialist areas including marketing communications, training, systems and operations availability and contingency. Monitors Service Level Agreements (internal and external) and relevant KPIs. Develops and produce business cases to support enhancements and governance process.<br>Sharia/ Compliance / Risk Ensures that all business and transaction activity comply fully with the NBD’s Sharia, compliance, Legal and prohibition policy. Takes personal responsibility to ensure that all training as laid down by the banks standard guidelines is adhered to and completed within the stated timescales. And any other assigned tasks.

Responsible for achieving & delivering his/her targets of the allocated range of products specific to Advising Zone. Follow up with others (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases Achieving target sales activities of (outbound sales, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan. Personally and proactively effective at building the business, deepening relationships and increasing targeted consumers through the execution of an effective sales process. Prepares and executes a sales plan for the assigned account relationships; high knowledge of competition products. Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads. Proactive in assessing financial needs of customers.<br>Keep updated and learns in-depth the new products offered by competition. Ensure proper stationery and merchandising in the Branch at all time guided by communication plan. Ensure handling and covering all customer requests/ inquiries to ensure services excellencies Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodies and reviewing all related reports Regularly promote the usage of other delivery channels via day-to day contacts with the customers Ensure continuous flow of appointments at Advising Zone. Participates in special projects and tasks including Compliance related activities Responding to Compliance Dept. requirements in terms of obtaining proper approvals Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place Ensure following set procedures / policies as per designation letter

Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br>Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br>Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

Job Purpose: The Specialist, Administration and Planning will monitor, control, and administer the financial and operational functions of the unit or department. The role ranges from processing daily financial transactions and ensuring compliance, to managing specific project budgets, grants, and complex, up to overseeing the entire administrative budget, leading the team, and providing high-level financial analysis for strategic decision-making.<br>Core Responsibilities:<br>Financial Operations and Transaction Management:● Process payment requests, journal entries, and disbursements on SAP, ensuring documentation, approvals, and consistency with AUC policies and sponsor regulations● Manage vendor master data, reconcile vendor accounts, and settle advances or payments while ensuring accurate data integrity, invoice settlement, and timely payouts● Administer payroll preparation for part-time instructors or staff and manage participant invoicing and account settlements<br>Budgeting, Reporting and Analysis:● Prepare monthly budget availability reports with detailed analysis, trends, and commentary for top management while ensuring high-level clarity to support strategic institutional decision-making● Develop financial reports for gifts, external grants, endowments, and projects, ensuring integrity of data● Assist in the annual budget planning process and compile financial data for new initiatives● Prepare customized financial accreditation reports for international entities<br>Grant and Project Administration:● Monitor the financial status of projects and field operations to ensure timely and cost-efficient execution ensuring accurate posting of costs or revenues for externally funded grants and assist with time and effort reporting systems● Oversee deliverables regarding recruitment, logistics, and coordination of training programs● Monitor various field operations to ensure timely submission of deliverables<br>General Support:● Perform other duties as assigned<br>Qualifications:Education and Experience:● Bachelor's degree in finance or accounting● Three to five years of experience in a similar position<br>Skills:● Technical Skills: Strong command of Microsoft Office with excellent knowledge of SAP and Oracle● Ability to process payroll and invoices● Competencies: Good attention to detail, time management, and ability to work under pressure<br>This position is open until August 27, 2026.<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. Individuals with disabilities areencouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

KEY ACCOUNTABILITIESMonitor infrastructure Storage and Backup systems using standard monitoring tools to maintain the uptime/stability of Storage and Backup systems Provide technical support and higher-level support for service desk and desktop support teams to meet SLA signed with Business departments. Work closely with the infrastructure teams to deploy new services and troubleshoot bugs and issues. Participate in defining Infrastructure systems needs and capacity planning for storage and backup systems. Maintain availability and troubleshoot Bank production environment, under many situations this job requires handling multitasks at the same time considering the quality and quantity of deliverables. Supporting technology implementation and selection decisions, self-learning is required most of time due to training cost and limited budget.<br>Minimum Qualifications IT Bachelor Degree or equivalent qualification or experience. Admin: 0-2 years Backup & storage system administration experience Senior Admin: 2-5 years Backup & storage system administration experience<br> Job Specific Skills for Storage and Backup Admin:Detailed knowledge of Backup methods and media types. Deep Knowledge of recent version of Net Backup or similar enterprise backup system. Perform daily monitoring and management of the backup solution; monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action Configure backup policy for new backup clients Performing standard and test restores of requested files, folders, databases, and virtual machines Understanding of SAN concepts (LUNS, hard and soft zoning, HBAs, WWNs) Monitor SAN storage (VMAX, Power Store, Recover Point, VPLEX, SAN Switches) Performing SAN storage tasks like create and musk new volumes. Experience of working with equipment and services based in remote lights out Data Centres

Key Accountabilities:•Develops the business cases with necessary market assessment information, current market practices, product offerings, competition strategies, sales channels and risk mitigate. •Liaises with Credit Risk in formulating and maintaining credit policies that suits the customer needs without compromising the risk. •Liaises with change, Operations & Technology teams for development of processes, infrastructure and IT capability. •Liaises with Finance Planning & Analytics for developing and maintaining the detailed product profitability reports. Post launch, the requirement will be effective portfolio monitoring. •Monitors performance of Product Line against key measures. Report results with recommendations about performance.•Ensures up to date knowledge is kept about developing technologies and implemented as appropriate. •Supervises the Product Mix, and Product positioning activities of all existing and new products. •Manages product performance against the set targets. •Manages the key aspects of the income statements such as revenues, expenses, losses and provisions etc. •Implements governance, risk, compliance and control in line with ADIB group policies. •Interfaces with credit risk and operations to ensure that there is a broad understanding of the product processing requirements and meeting business set targets.•Conducts regular and ad hoc surveys for products and services of the Peer Group for all assets products. •Handles all customer complaints received by complaints unit/branches/call centre and ensure proper resolution within the approved turnaround time.•Follows up on completion of all underlying tasks with business partners which involves the implementation of end-to-end process for new products and services, working with products, channels, operations and IT to ensure that they are fit for purpose and implemented timorously and effectively•Provides daily monitoring reports during all assets campaigns.•Ensures Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards as well as CBE regulations.<br>Qualifications:<br>University/College Degree.8+ Years of experience preferably in multinational/banking background.

Seek new business opportunities and develop them to maximize business growth. Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits. Communicates the mission, vision, values and progress of ADIB to branch team. Provides leadership to a specific branch with a strong focus on sales, sales management and people management. Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales process. Accountable for meeting financial targets. Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB. Develops and implements branch sales plan. Approve expenses within the assigned approval powers Provide regular and constructive feedback to management on the operational / business performance of the new branch concept. Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit Optimizes branch trade area opportunities to develop target market potential and area profitability. Ensures that the branch team is properly trained to enable them to deliver. Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements. Provides clear communication of objectives and plans to achieve them. Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives. Visible in representing ADIB’s commitment to the customer segments we serve. Achieving branch budget via effective sales management. Assist management in conducting management of change. Monitor and control Branch’s attrition, quality of services, quality of files, etc. Handle escalated customer issues, feedback and complaints Motivates the branch team to provide a superior banking experience. Handles more complex targeted customers relationships directly.

Key Accountabilities:<br>1. New Cards Products / Services delivery <br>• Research and introduce new technologies and services in line with the Retail Banking strategy that contributes in leveraging cards revenues or customer satisfaction.• Participate in vendors’ selection process in terms of financial and technical assessment.• Defining scope and deliverables according to budget and resources availability.• Preparation of new products/services budget approvals (MEPs) and ensure delivery within approved budget.• Monitoring performance post launching the services to ensure quality of delivered services.<br>2. Marketing Activities <br>• Responsible for marketing and communication activities/materials & positioning of products/ services internally and externally.<br>3. Market Scan and Competitors’ Analysis <br>• Conducts in-depth market research and competitive analysis to identify opportunities for product differentiation and innovation.•Run regular market scan and Monitor banks position within competitors.<br>4. Communication Material Development <br>• Enhance training material and empower front liners cards related knowledge.• Conduct needed business training sessions.<br>5. Procedures Enhancement and Preparation<br>• Identify processes gaps, find solutions or workarounds and propose to implementation team.• Create Service Level Agreements (SLAs) & SOPs with partners.• Create/monitor procedures preparation for any new products / services.<br>6. Stakeholder Collaboration<br>• Work closely with Marketing, Operations, Compliance, Shari’a and IT teams to ensure successful product launches / a seamless customer experience.• Engage with external partners, such as payment networks and vendors to enhance product features.<br>7. Innovation & Trends<br>• Drive innovation by exploring new technologies (e.g contactless payment, tokenization …)• Stay informed about industry trends and emerging payment solutions to keep the bank competitive.<br>8. Pricing Strategy<br>• Develop and implement pricing strategies that maximize profitability while remaining competitive.• Conduct Pricing analysis to determine optimal pricing models for various card products.<br>9. Performance Monitoring <br>• Monitor and analyze product performance metrics, such as transaction volume, customer engagement, and revenue, to identify areas for improvement.• Develop and manage budgets, forecasts and profitability analysis.• Gathers and analyzes customer feedback to drive continuous product improvements and enhancements.<br>10. Regulatory Compliance<br>• Ensure all card products comply with relevant regulations and industry standards.• Stay updated on regulatory changes that may impact card products.<br>11. Scheme Relationship Management<br>• Agreement management: Facilitate the signing of the agreements with the payment scheme• Performance monitoring: Track and assess performance metrics to ensure alignment with agreement targets.• Incentive/ Support Claims: Manage the process for claiming the incentive amounts, ensuring accuracy and timeliness.<br>12. Cards Profitability <br>• Propose new initiatives / products / services to leverage cards profitability by either generating revenues or minimizing cost.• Collaborates with the Core Cards Product Manager and Cobrand and Fintech Product Manager to define and prioritize product features and roadmaps.• Develops and oversees the implementation of product launch and go-to-market strategies.• Works closely with the Cards Program Manager to ensure the timely and successful delivery of product enhancements and new features.• Responsible for the development and management of the bank's core payment card products, including credit, debit, and prepaid cards.<br>Qualifications:<br>Bachelor's degree in business, finance, marketing, or a related field. MBA or relevant post-graduate degree is preferred. Minimum of 8-10 years of experience preferably in cards product management within the banking industry. Extensive knowledge of banking products, payment systems, and card networks. Proven track record of strategic thinking, product innovation, and driving business growth. Strong leadership and people management skills. Excellent analytical, problem-solving, and decision-making abilities. Exceptional communication, negotiation, and relationship-building skills. Ability to influence and collaborate with senior stakeholders and executives.

Job Purpose: <br>To lead the development, management, and growth of the Bank’s product portfolio by driving customer value, market competitiveness, profitability, and sustainable business performance while maintaining effective risk and governance standards.<br>Key Accountabilities:<br> 1- Lead and manage product development teams to develop, enhance, and grow the Bank’s products and services across identified product segments. 2- Develop business plans, strategies, and profitability targets based on market potential, customer needs, pricing, costs, and expected returns. 3- Develop comprehensive business cases supported by market assessments, customer insights, competitive offerings, market practices, sales channels, and risk considerations. 4- Own the end-to-end product lifecycle, from ideation and development through launch, performance monitoring, enhancement, and eventual rationalization. 5- Define and manage product proposition, mix, pricing, positioning, and segmentation to maximize customer acquisition, penetration, revenue, and profitability. 6- Monitor product and portfolio performance against approved business plans, KPIs, revenue targets, volumes, profitability, and market share, providing recommendations for improvement. 7- Manage product financial performance, including revenues, expenses, losses, provisions, pricing impact, and overall contribution to the Bank’s profitability. 8- Collaborate with Credit Risk and relevant stakeholders to develop and maintain appropriate credit policies and risk parameters while balancing customer needs and portfolio quality. 9- Partner with Operations, Technology, and Change teams to develop and continuously enhance product processes, systems, infrastructure, and customer journeys. 10- Drive cross-selling and integrated product strategies in collaboration with Retail and other business teams to maximize customer value and identify opportunities across products and segments. 11- Ensure strong market and competitive intelligence, including competitor products, pricing, campaigns, advertisements, market trends, emerging technologies, and regulatory developments. 12- Ensure effective product governance, risk, compliance, and controls, while supporting front-line teams through product training, communication, and ongoing guidance.<br>Qualifications & Experience: <br> • Bachelor’s degree in Commerce, Business Administration, Accounting or its equivalence. • 10+ years of experience in product development or any related field of work, banking experience is a plus.

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RCM quarter sample. Provide periodical analytical reports according to identified time. <br>Key Responsibilities Approve all transactions above the set limits of Head Teller. Handle opening and closing the vault at the beginning and end of each working day. Review and approve daily journal “Financial transactions” vs the actual transactions. Keep records of all the executed transactions and related documents on the branch shared folder. Review internal control, audit operations comments & follow up on it till closing. Review Branch’s reports as to set policy and guidelines and provide the required monthly reports. Ensure following set procedures / policies concerning custody of Branch’s vault, keys and registers. Review and approve DCFC (Daily Controls & Functions Checklist). Approve remittance transactions according to set limits. Coordinate with Corporate function to finalize the process of returned cheques till the delivery to concerned customer Ensure implementation of all Bank policies and procedures and that set limit and given signature authority is implemented. Monitor Branch cash retention limit and cash shipment and coordinate with central vault to send the excess cash. Act as AML officer through replying to all AML alerts on daily basis and prepare incident reports to Regional Branch Manager. Provide monthly compliance reports and all other related reports. Monitor closely and effectively the daily Branch transactions for any suspicious, unusual or out of trend activities, and respond to compliance queries. Review and discuss all branches audit reports before submitting them to the Audit. Solve complex inquiries raised from Tellers/ Head Tellers. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.

Acquires & grows base of BB customers in order to meet KPIs set. Build strong & healthy Business banking portfolio (asset & liability) within his assigned zone. KEY ACCOUNTABILITIESRelationship Management:Achieve communicated KPIs by strictly following his key performance activities (KPAs), (outbound calls, sales visits, cross sell activities) Report his KPAs on weekly basis to the business banking sales manager. Personally, and proactively build his area business banking portfolio of asset and liabilities. Keeps updated and learns in-depth the more complicated products offered by the competition. Grows the number of new account relationships via customer referrals, marketing leads and self-generated leads. Proactively assesses financial needs of customers. Responsible for achieving & delivering his/her targets in terms of acquisition, liabilities, asset and fee income for his/her Advising Zone. Assisting the Business banking Area Manager in periodically evaluating performance levels as defined in the business plan. Totally responsible for business banking acquisition for his advising zone. Provide customer technical advices and solutions. Quality & Services Ensure good customer acquisition in accordance to ADIB policies and processes. Efficiently handle new to bank customer’s inquiries for all BB products and consumer products. Ensure full and proper customer knowledge for all BB asset and liability products. Regularly promote the usage of other delivery channels via day-to day contacts with the customers. Ensure continuous flow of appointments at Advising Zone. CBE, Compliance, Audit, Procedures Responding to Compliance Dept. requirements in terms of obtaining proper approvals Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place Ensure following set procedures / policies as per designation letter. Ensure full adherence to credit policies and required documentations. And any other assigned tasks QUALIFICATIONS:Academic and professional qualifications University Degree Experience with (MS office excel), experience to demonstrate with good communication skills Strong analytical skills and observation to trends Good finance background Good presentation skills Product knowledge awareness Good understanding to the market offering scope of the business banking Experience and other requirements Years of experience: Officer: 2-5 years of experience in sales activities. Sr. Officer: 5-7 years of experience in sales activities.