Insurance Coordinator Jobs - Cairo Egypt

About the Role:Z-Laundry is looking for an experienced Quality Assurance Manager to lead quality control operations across multiple locations. You'll manage a team of quality controllers, make the final call on customer complaints, and ensure every garment that leaves our facilities meets Z-Laundry's standards. This is a hands-on leadership role for someone who is comfortable making fast, well-documented decisions under real operational pressure.<br>Key Responsibilities:Team Leadership & Training Supervise and guide quality controllers across different service locations. Support the onboarding and quality training of new locations. Train representatives (delivery personnel) on quality expectations and handoff procedures. Share feedback and support ongoing improvements at service locations. Third-Party Provider Sourcing & Management Identify and evaluate potential third-party facility partners as candidates for onboarding. Assess prospective providers against Z-Laundry's quality and operational standards before approval. Support onboarding of approved partners and monitor their ongoing compliance with quality standards. Quality Control, Inspection & Audits Monitor and enforce Z-Laundry's quality standards and procedures across the inspection, cleaning, and finishing process. Conduct regular audits of inspection records and photo documentation (front/back and close-up shots) to ensure compliance with photo and documentation standards. Manage inspections to ensure garments are crease-free and meet required conditions before delivery. Apply company standards in spotting & stain removal, cleaning, pressing & hand-finishing, and packaging. Confirm garments are packaged and labelled according to required standards, and ensure they are ready for collection or delivery. Carry out daily inspections, record findings and take necessary actions accordingly. Evaluate complex or delicate items and determine how they should be handled, including cases escalated mid-process (e.g. hidden damage, color bleeding, unexpected fabric reactions). Complaint Handling & Customer Experience Review and assess customer complaints, and decide on the appropriate course of action, across categories such as damage, missing pieces, stains, poor quality, colour fading, and inaccurate inspection. Manage complaint resolution within defined SLAs — timely acknowledgment of assigned cases and submission of findings within agreed turnaround times. Oversee QC's role in returns, ensuring findings, reasons, and approvals are properly documented. Coordinate with Customer Service, delivery teams, and facility partners to resolve service-related issues efficiently. Conduct surveys to identify customer requirements and ensure they are met by established quality standards. Reporting & Continuous Improvement Track quality metrics and prepare regular performance reports. Provide management with recommendations to improve existing quality processes.<br>Qualifications:Minimum of 6 years of experience in quality assurance, service operations, or similar roles, including at least 3 years managing team members and interacting with customers or stakeholders. Bachelor's degree preferred; a relevant certification (e.g. Six Sigma, OPEX-L) is a plus. Good awareness of ISO 9001 standards. Strong attention to detail and a structured approach to decision-making. Confident in handling service issues and finding practical solutions. Comfortable working within a digital QC / order management system — logging inspections, photos, and complaint findings entirely through the platform. Excellent communication and coordination skills. Familiarity with laundry processes, fabric care, or related services is a plus. Good command of spoken English; Arabic proficiency preferred given the local team and customer base.<br>Work Environment:Full-time position based in Sheikh Zayed. Team size: managing quality controllers across multiple service locations. The role may require occasional work in the evenings and weekends to support operational needs and urgent issues. Regular communication and coordination with multiple service locations are part of the daily routine.<br>Compensation & Benefits:Competitive salary based on experience, plus medical & social insurance and a performance-based bonus.<br>Why Join Z-Laundry? Z-Laundry is one of the region's fastest-growing laundry and garment care networks, built on the promise that every customer gets the same trusted standard of quality, no matter which location serves them. As Operations Manager, you'll play a central role in shaping that standard — with real ownership over decisions, direct visibility with senior management, and the chance to build processes that scale as we open new locations. We invest in our people through hands-on training and clear paths to grow into wider operations leadership as the company expands.

We are looking for a high-impact leader to own the performance, structure, and scalability of Tabby’s SME Sales & Activation Engine.<br>This is a high-volume leadership role. You will manage a large team of tele-sales and onboarding specialists responsible for acquiring merchants and moving them from "prospect" to "live and transacting." You are not just managing people; you are managing productivity. You will drive efficiency by incorporating technology for pre-qualification, optimizing call cadences, and ensuring our "bread and butter" SME sector scales without chaos.<br>This role sits above day-to-day execution but requires a deep understanding of sales floor dynamics, funnel mechanics, and operational rigor. Key Responsibilities Key Responsibilities<br><br>1. Team Leadership & Sales Culture<br>Hire, train, and lead a large team of Inside Sales Managers and Executives. Build a high-performance culture focused on distinct KPIs: Call volume, connect rates, conversion rates, and time-to-live. Coach managers on driving daily productivity and holding their teams accountable. Foster a culture of trust, directness, and psychological safety, while maintaining uncompromising standards for output.<br>2. Tech-Enablement & Pre-Qualification<br>Lead the integration of technology (AI, automation, or CRM tools) to automate the pre-qualification of leads before they reach the sales team. Design workflows where technology handles the heavy lifting of vetting, allowing your sales team to focus solely on high-quality, convertible merchants. Continuously audit our sales stack to remove friction and increase "selling time" per agent.<br>3. Operational Ownership (The Funnel)<br>Own the end-to-end funnel metrics Identify leakage points in the funnel. If merchants are stalling at the "Approved" stage, you find the root cause and fix it. Review numbers daily/weekly. Challenge performance narratives with data, not feelings. Balance speed with quality, ensure we are launching merchants fast, but also launching them correctly so they transact immediately.<br>4. Process Design & Continuous Improvement<br>Design and document SOPs and Playbooks for the sales and onboarding teams. Remove bottlenecks by clarifying dependencies between Sales, Risk, and Ops. Drive structural fixes over manual workarounds. If a process requires constant escalation, it is broken—you are here to fix it.<br>5. Performance Management & Reporting Define clear success metrics (Daily Activity, Pipeline Health, Activation Speed) and ensure consistent tracking via dashboards. Collective Performance Model: Implement a structure where team success dictates individual success. Ensure transparency in how targets are set and reviewed. Hold managers accountable for outcomes (revenue/live merchants), not just outputs (number of calls made).<br>6. Cross-Functional Alignment<br>Act as the primary bridge between Rev Ops, Risk, Legal, Product, and Tech. Translate cross-functional constraints (e.g., changes in Risk policy) into clear execution plans for your sales floor. Escalate strategically, bring solutions and context, not just noise.<br>What Success Looks Like<br>High Efficiency: High volume of calls/activities yielding high conversion rates due to effective pre-qualification tech. Speed to Lead: Merchants are contacted, signed, and activated rapidly. Predictability: Targets are hit consistently without end-of-month panic/firefighting. Strong Leadership: You have built a layer of strong managers who can run the floor independently.<br>Skills, Knowledge & Expertise<br>7+ years experience in high-velocity Sales, Business Development, or Sales Operations.3+ years experience managing managers and large teams (15+ people). Proven track record of implementing sales technology (Dialers, CRM automation, Lead Scoring) to drive efficiency. Experience in Fintech, BNPL, Saa S, or high-volume E-commerce is strongly preferred. Strong command of data (Excel/Sheets, Salesforce/Hub Spot, Tableau/Looker).<br>What This Role Is Not Not an Individual Contributor role (you are leading leaders) Not a purely "Strategy" role (you must be willing to get your hands dirty in the ops). Not a "Relationship Management" role (this is about acquisition and activation velocity).<br>Job Benefits Flexible working hours and autonomy. A working environment where the quality of your work shapes your career trajectory. Employee Stock Options Program (ESOP). Medical & Social Insurance. Flexi Perks: Monetary benefit for health, well-being, or professional development. AI Subscription Allowance of up to 250$Hybrid Work Setup2 months Remote work allowance

Valleysoft is a regional IT services provider delivering enterprise application development, process management, IT support, and a broad range of technology solutions for global clients. Working across the information technology and services sector, the company helps organizations solve complex business problems through practical, scalable digital solutions.<br><br>As a Data Scientist - Artificial Intelligence, you will help shape AI-driven solutions that turn data into business value. This role is focused on applying advanced data science, machine learning, and generative AI techniques to real-world challenges, partnering closely with technical teams and business stakeholders to deliver solutions that are innovative, reliable, and aligned with business goals.<br><br>Responsibilities<br><br>Design, develop, and deploy Machine Learning and Artificial Intelligence models to address complex business challenges. Analyze large volumes of structured and unstructured data to identify trends, patterns, and actionable insights. Build predictive, classification, clustering, recommendation, and forecasting models. Develop and optimize Deep Learning models using modern AI frameworks. Design and implement Generative AI solutions using Large Language Models (LLMs). Build Retrieval-Augmented Generation (RAG) pipelines and apply Prompt Engineering techniques. Perform data collection, cleansing, preprocessing, feature engineering, and exploratory data analysis (EDA). Collaborate with Data Engineers and Software Engineers to build scalable AI applications and data pipelines. Deploy, monitor, and maintain machine learning models using MLOps best practices. Evaluate and improve model performance using appropriate statistical and machine learning metrics. Work closely with business stakeholders to translate business requirements into AI-driven solutions. Develop technical documentation, model documentation, and solution architecture artifacts. Ensure AI solutions comply with data governance, security, privacy, and Responsible AI principles. Stay current with emerging AI technologies, frameworks, and industry best practices<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Statistics, Mathematics, Engineering, or a related field. Min 7 years of hands-on experience in Data Science, Machine Learning, or Artificial Intelligence. Strong experience developing and deploying AI/ML models in enterprise environments. Excellent analytical, problem-solving, and communication skills. Experience working in Agile development environments. <br><br>Technical Skills:<br><br>Programming Languages<br><br> Python SQL R (Preferred) <br><br>Machine Learning & Data Science<br><br> Scikit-learn XGBoost Light GBM Statistical Modeling Predictive Analytics Time Series Forecasting Classification & Regression Clustering Recommendation Systems Feature Engineering <br><br>Deep Learning<br><br> Tensor Flow PyTorch Keras <br><br>Generative AI<br><br> Large Language Models (LLMs) Prompt Engineering Retrieval-Augmented Generation (RAG) Lang Chain Llama Index AI Agents Vector Databases (FAISS, Chroma DB, Pinecone) <br><br>IBM AI & Data Platform<br><br> IBM watsonx.ai IBM watsonx.data IBM watsonx.governance IBM Cloud Pak for Data IBM Knowledge Catalog IBM Db2 IBM SPSS Modeler (Preferred) <br><br>Data Engineering<br><br> Apache Spark Hadoop Apache Kafka Apache Airflow Pandas Num Py ETL Pipelines <br><br>Databases<br><br> Postgre SQL Oracle Database Microsoft SQL Server Mongo DB <br><br>Cloud Platforms<br><br> IBM Cloud Microsoft Azure Amazon Web Services (AWS) Google Cloud Platform (GCP) <br><br>MLOps & Dev Ops<br><br> MLflow Docker Kubernetes Git Jenkins CI/CD Pipelines <br><br>Data Visualization<br><br> Power BI Tableau Matplotlib Plotly <br><br>Preferred Skills<br><br> Experience developing enterprise AI solutions using IBM watsonx platform. Experience building AI-powered applications using LLMs and RAG architectures. Knowledge of Natural Language Processing (NLP) and Computer Vision. Experience with Explainable AI (XAI) and Responsible AI principles. Familiarity with Data Governance and AI Governance frameworks. Experience integrating AI models with REST APIs and microservices. Understanding of distributed computing and Big Data technologies. Experience working in Agile/Scrum teams. <br><br>Soft Skills<br><br> Strong analytical and critical thinking skills. Excellent problem-solving abilities. Strong verbal and written communication skills. Ability to work collaboratively within cross-functional teams. Strong stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Passion for innovation, continuous learning, and emerging AI technologies. <br><br>Preferred Certifications<br><br> IBM watsonx AI Certification IBM AI Engineering Professional Certificate Microsoft Certified: Azure AI Engineer Associate AWS Certified Machine Learning - Specialty Google Professional Machine Learning Engineer Databricks Certified Machine Learning Professional <br><br>Benefits<br><br>Private Health Insurance Training & Development Opportunities for professional growth and development in a cutting-edge field A collaborative and inclusive work environment The chance to work on impactful projects with a team of passionate experts

<p>We are looking for a <strong>Collections &amp; Returns Coordinator</strong> to join our team. The role involves following up on customer collections, rents, and returns, while maintaining accurate records on the Odoo system.</p><p><strong>Requirements</strong></p><p></p><ul><li><p>Previous experience in collections, follow-up, or a similar role is preferred.</p></li><li><p>Good knowledge of Microsoft Excel.</p></li><li><p>Strong follow-up and organizational skills.</p></li><li><p>Attention to detail and accuracy.</p></li><li><p>Good communication skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li></ul><p></p>

<ul><li><strong>Role:</strong> Recruiting Coordinator</li><li><strong>Location:</strong> Remote</li><li><strong>Employment Type:</strong> Full-time</li><li><strong>Compensation:</strong> Competitive salary</li></ul><p><br></p><p><strong>Role Overview</strong></p><p>We are hiring a Recruiting Coordinator to provide remote administrative support to leaders and teams. The role handles scheduling, inbox management, research, and the small operational tasks that keep busy people moving forward.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage calendars, schedule meetings across time zones, and prioritise the day</li><li>Triage and respond to inbox traffic on behalf of leaders, flagging what needs attention</li><li>Conduct research and prepare summaries on companies, people, and topics as briefed</li><li>Coordinate travel, expense reports, and reimbursements end-to-end</li><li>Prepare documents, presentations, and trackers using Google Workspace or Microsoft 365</li><li>Handle confidential information with discretion and professionalism</li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li>1+ years in an administrative, executive support, or virtual assistant role</li><li>Strong proficiency with Google Workspace and Microsoft 365</li><li>Excellent written English and clear, professional communication</li><li>Highly organised with strong attention to detail</li><li>Comfort working with collaboration tools such as Slack, Notion, Asana, or similar platforms</li><li>Reliable home office setup and a stable internet connection</li></ul><p><br></p><p><strong>More About the Opportunity</strong></p><p><strong>What You’ll Bring</strong></p><ul><li>A systems thinker who breaks complex problems into actionable steps</li><li>Strong written communication and stakeholder management skills</li><li>Bias toward action and the ability to drive things to completion</li><li>Comfort working asynchronously across time zones</li></ul><p><br></p><p><strong>The Echo Initiative by Joveo</strong></p><p>We are proud to champion <strong>The Echo Initiative</strong>, an independent industry platform for TA, HR, and HR-tech leaders and practitioners. Its mission is to help the HR community <strong>“Hear what’s next in HR. First.”</strong></p><p><br></p><p>The initiative explores what is changing across the industry, how AI is reshaping the way we work, which skills will matter next, and where the best opportunities are emerging. As a key member of our team, you will have the unique opportunity to help coordinate and support programs connected to this platform, contributing to initiatives that help bring valuable insights and emerging trends to the global HR community.</p><p><br></p><p><strong>Benefits</strong></p><ul><li>Fully remote, flexible work hours</li><li>Performance-based bonus structure</li><li>Annual learning &amp; development stipend</li><li>Health and wellness benefits (varies by location)</li><li>Opportunity to work on high-scale, real-world impact projects</li></ul><p><br></p><p><strong>Equal Opportunity Employer</strong></p><p>This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.</p><p><br></p><p><strong>Apply Now!</strong></p>

<ul><li><strong>Role:</strong> Human Resources Coordinator</li><li><strong>Location:</strong> Remote</li><li><strong>Employment Type:</strong> Full-time</li><li><strong>Compensation:</strong> Competitive salary</li></ul><p><br></p><p><strong>Role Overview</strong></p><p>We are hiring a Human Resources Coordinator to provide remote administrative support to leaders and teams. The role handles scheduling, inbox management, research, and the small operational tasks that keep busy people moving forward.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage calendars, schedule meetings across time zones, and prioritise the day</li><li>Triage and respond to inbox traffic on behalf of leaders, flagging what needs attention</li><li>Conduct research and prepare summaries on companies, people, and topics as briefed</li><li>Coordinate travel, expense reports, and reimbursements end-to-end</li><li>Prepare documents, presentations, and trackers using Google Workspace or Microsoft 365</li><li>Handle confidential information with discretion and professionalism</li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li>1+ years in an administrative, executive support, or virtual assistant role</li><li>Strong proficiency with Google Workspace and Microsoft 365</li><li>Excellent written English and clear, professional communication</li><li>Highly organised with strong attention to detail</li><li>Comfort working with collaboration tools such as Slack, Notion, Asana, or similar platforms</li><li>Reliable home office setup and a stable internet connection</li></ul><p><br></p><p><strong>More About the Opportunity</strong></p><p><strong>What You’ll Bring</strong></p><ul><li>A systems thinker who breaks complex problems into actionable steps</li><li>Strong written communication and stakeholder management skills</li><li>Bias toward action and the ability to drive things to completion</li><li>Comfort working asynchronously across time zones</li></ul><p><br></p><p><strong>The Echo Initiative by Joveo</strong></p><p>We are proud to champion <strong>The Echo Initiative</strong>, an independent industry platform for TA, HR, and HR-tech leaders and practitioners. Its mission is to help the HR community <strong>“Hear what’s next in HR. First.”</strong></p><p><br></p><p>The initiative explores what is changing across the industry, how AI is reshaping the way we work, which skills will matter next, and where the best opportunities are emerging. As a key member of our team, you will have the unique opportunity to help coordinate and support programs connected to this platform, contributing to initiatives that help bring valuable insights and emerging trends to the global HR community.</p><p><br></p><p><strong>Benefits</strong></p><ul><li>Fully remote, flexible work hours</li><li>Performance-based bonus structure</li><li>Annual learning &amp; development stipend</li><li>Health and wellness benefits (varies by location)</li><li>Opportunity to work on high-scale, real-world impact projects</li></ul><p><br></p><p><strong>Equal Opportunity Employer</strong></p><p>This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.</p><p><br></p><p><strong>Apply Now!</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Localization Project Coordinator (Hybrid) <p><strong>What You Will Be Doing:</strong></p><br> <p>As a Localization Project Coordinator at <strong>Laoret</strong>, you will be an essential player in ensuring the smooth execution of our localization projects. Your role will include:</p><br> <ul><li>Oversee and manage localization projects from initiation through to completion, ensuring all deliverables are timely and meet high-quality standards.</li><li>Work closely with translators, linguists, developers, and content creators to gather project requirements, define scope, and establish realistic timelines.</li><li>Conduct project kick-off meetings to communicate goals, requirements, and timelines to all stakeholders.</li><li>Create and maintain detailed project schedules. Track progress and ensure all project milestones are met on time.</li><li>Manage localization budgets effectively, track expenses, and ensure adherence to allocated resources.</li><li>Coordinate the translation and review processes to ensure linguistic accuracy and cultural appropriateness.</li><li>Ensure adherence to localization standards, glossaries, and style guides to maintain consistency across all projects.</li><li>Provide regular project updates, identify risks and issues, and address any challenges proactively.</li><li>Facilitate effective communication among team members, ensuring alignment and clarity throughout the localization process.</li><li>Conduct evaluations after project completion to identify areas for improvement and implement best practices for future projects.</li></ul> <p><strong>Who We Are Looking For:</strong></p><br> <p>We are seeking candidates who possess:</p><br> <ul><li>0-1 year of experience in project coordination or management, preferably in localization.</li><li>Bachelor's degree in Translation, Localization, Linguistics, or a related field.</li><li>Strong organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously.</li><li>Excellent written and verbal communication skills, with a proven ability to collaborate effectively with diverse teams and stakeholders.</li><li>Proficiency in project management tools and software, including localization tools and content management systems.</li><li>Understanding of localization best practices, industry standards, and emerging trends.</li><li>Keen attention to detail and a commitment to delivering high-quality results.</li><li>Strong problem-solving and decision-making skills, with the ability to anticipate and address project risks and issues.</li><li>Fluency in multiple languages is a plus.</li></ul> <p><strong>Where Your Career Is Going:</strong></p><br> <p>At Laoret, we believe in fostering growth and development. There are ample opportunities for career advancement within our organization. Whether you aspire to move into a Senior Project Manager role or explore other leadership opportunities, we support and encourage professional growth.</p><br> <p><strong>Why Laoret:</strong></p><br> <ul><li><strong>Growth Opportunities:</strong> We offer a clear career advancement and professional development path.</li><li><strong>Dynamic Environment:</strong> Join a vibrant, inclusive team where innovation is encouraged, and new ideas are welcomed.</li><li><strong>Cutting-Edge Technology:</strong> Work with the latest in localization technology and solutions.</li></ul> <br> <br> </div>

<ul><li><p>Perform a variety of administrative and coordination tasks on a work site acting as the local representative of central admin departments.</p></li><li><p>Prepare reports on admin activities on project sites.</p></li><li><p>Issue the traffic letter and car license.</p></li><li><p>Deliver all documents needed to the bank in case a customer is paying with a cheque.</p></li><li><p>Follow up with the coordinator to bring the required cheques from the bank.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree</p></li><li><p>Strong Command of MS office specially Excel.</p></li><li><p>Highly organized</p></li></ul><p></p>

<p>Consultant: CRM &amp; Client Communication Coordinator</p><p>* Service customer consultation and feedback consulting</p><p>* Customer database (DB) management (App, Excel)</p><p>* CRM management (new customers, existing customers, birthday customers, dormant customers, repurchase target customers, etc.)</p><p>* Confirm customer satisfaction after service, provide product usage guidance, and send revisit encouragement messages</p><p>* Receive and handle customer complaints</p><p>* Report complaint details, revisit rates, product purchases, etc. to the Operations Manager/Team Leader</p><p>* Membership &amp; non-membership application management</p><p>* Consultant consulting program management</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br><b>About Seena</b><br>Seena is a next-generation Merchant Operating System that empowers businesses across emerging markets to manage and scale their commerce effortlessly. We provide merchants with a unified platform to manage all their business operations in one place.<br>Our mission is to simplify commerce by connecting the entire commerce ecosystem. Operating from Egypt, Seena serves merchants across the GCC and MENA region. Helping them access liquidity, grow faster and offer better experiences to their customers.<br>We're not just building a company, we're building the infrastructure for modern commerce.<br><b>Job Overview</b><br>As an Accountant at Seena, you will play a key role in supporting the finance and accounting operations of the company. You'll assist in recording financial transactions, preparing reports, reconciling accounts and ensuring accuracy in all financial processes. <br><b>Job Description</b><br><ul><li>Record day-to-day financial transactions and ensure all entries are accurate and up to date.</li><li>Assist in preparing invoices, receipts and payment vouchers.</li><li>Support the month-end and year-end closing processes.</li><li>Reconcile bank statements and accounts payable/receivable.</li><li>Maintain proper documentation and filing of financial records.</li><li>Assist with payroll calculations and expense reimbursements.</li><li>Coordinate with auditors and internal teams when needed.</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance or a related field.</li><li>1+ years of experience in accounting or finance</li><li>Solid understanding of basic accounting principles and practices.</li><li>Proficiency in Microsoft Excel and accounting software</li><li>Good communication and organizational skills.</li><li>Ability to work independently and handle multiple tasks.</li><li>Fluency in English</li></ul><br><strong>Benefits</strong><br><ul><li>Competitive salary, social and medical insurance.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and collaborative work environment</li></ul><br> </div>

<p>The HR Manager executes planning and executing human resources functions in a manufacturing environment. This role involves overseeing recruitment, employee relations, compliance, training, and HR operations to ensure a productive and engaged workforce. The HR Manager acts as a key point of contact for employees and management and contributes to achieving business objectives through effective HR practices.</p> <p> </p> <p> <strong>Job Responsibilities:</strong> </p> <p> <strong>1. Recruitment</strong> </p> <p> Planning and executing recruitment activities to meet production staffing requirements.</p> <p> Conduct screening, interviews, and coordinate onboarding processes.</p> <p> Support in creating job descriptions and advertisements for various roles.</p> <p> Assist in all recruitment process paperwork.</p> <p> <strong>2. Compensation and Benefits</strong> </p> <p> Execute payroll coordination and resolving related employee queries.</p> <p> Follow up Annual Leave Balance and requests.</p> <p> Follow up medical &amp; social insurance administration.</p> <p> Monitoring Staff Adherence &amp; Absenteeism.</p> <p> <strong>3. Employee Relations</strong> </p> <p> Serve as a first point of contact for employee concerns and escalate issues as needed.</p> <p> Foster a positive and inclusive work environment.</p> <p> Assist in managing employee grievance resolution processes and disciplinary actions.</p> <p> <strong>4. Compliance and Policy Implementation</strong> </p> <p> Ensure adherence to labor laws, workplace safety regulations, and company policies.</p> <p> Maintain accurate and up-to-date employee records in compliance with legal requirements.</p> <p> Assist in drafting, updating, and communicating HR policies and procedures.</p> <p> <strong>5. Training and Development</strong> </p> <p> Identify training needs and organize training programs for employees and supervisors.</p> <p> Support the implementation of leadership development and upskilling initiatives.</p> <p> Monitor the effectiveness of training programs and provide feedback for improvement.</p> <p> </p> <p> <strong>6. Performance Management</strong> </p> <p> Support the performance appraisal process by coordinating cycle documentation.</p> <p> Provide guidance to managers on employee performance improvement plans.</p> <p> Assist in developing performance metrics aligned with company objectives.</p> <p> <strong>7. HR Operations</strong> </p> <p> Ensure proper maintenance of HR systems and employee data.</p> <p>Generate regular HR reports for management review </p> <p> </p><p> <strong>Job Qualifications:</strong> </p> <p> Bachelor s degree in human resources, Business Administration, or related field.</p> <p> 7-10 years of HR experience, preferably in the manufacturing industry.</p> <p> Knowledge of labor laws, compliance, and HR best practices.</p> <p> </p> <p> <strong>Job Qualifications:</strong> </p> <ul> <li>Bachelor's degree in Business Management, Sales, Science or relevant field.</li> <li>Chemical Manufacturing experience is a must, with 3-5 years experience within the industry.</li> <li>Experience in sales and providing solutions based on customer needs</li> <li>An understanding of the latest trends and their role within a commercial environment.</li> <li>Cairo Resident.</li> <li>Must have a valid driving license and a car.</li> <li>Good command of English.</li> <li>Accuracy and attention to detail.</li> <li>Excellent communication skills.</li> <li>Analytical and multitasking skills.</li> <li>Teamwork and motivational skills</li> <li>Proven experience as key account manager</li> </ul> <p> </p> <p> <strong>Skills And Tools/ Key words:</strong> </p> <p> Sales Account Manager </p> <p> Chemical Manufacturing Management </p> <p> Chemist</p> <p> Fragrances </p> <p> HR</p> <p> HR Manager</p> <p> Manufacturing </p> <p> Key Account </p> <p> sales skills </p> <p> Sales Target </p> <p> Communication skills </p> <p> Business </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><h4>Job Qualifications:</h4><p>Bachelor s degree in human resources, Business Administration, or related field.</p><p>7-10 years of HR experience, preferably in the manufacturing industry.</p><p>Knowledge of labor laws, compliance, and HR best practices.</p><h4>Job Qualifications:</h4><ul><li>Bachelor's degree in Business Management, Sales, Science or relevant field.</li><li>Chemical Manufacturing experience is a must, with 3-5 years experience within the industry.</li><li>Experience in sales and providing solutions based on customer needs</li><li>An understanding of the latest trends and their role within a commercial environment.</li><li>Cairo Resident.</li><li>Must have a valid driving license and a car.</li><li>Good command of English.</li><li>Accuracy and attention to detail.</li><li>Excellent communication skills.</li><li>Analytical and multitasking skills.</li><li>Teamwork and motivational skills</li><li>Proven experience as key account manager</li></ul>

<p> <b>About the role</b> <br>Responsible for the planning, coordination, and execution of all banquet culinary operations, ensuring exceptional quality and consistency across events. Oversees all internal functions, conferences, weddings, VIP events, and external catering activities. Leads banquet kitchen teams in delivering seamless service while maintaining Four Seasons standards, food safety, and cost controls. Collaborates closely with Sales, Events, and Operations teams to create memorable guest experiences. Drives innovation, team development, and operational excellence across all banquet and outside catering venues.</p> <br> <p> <b>What you will do?</b> </p> <br> Executive Sous Chef - Banquets <br> <p> <b>Reporting to: Director of Culinary</b> </p> <br> <p> <b>What You Will Do</b> </p> <ul> <li>Lead and oversee all banquet culinary operations, ensuring exceptional quality, consistency, and execution across all events.</li> <li>Manage the planning, preparation, and delivery of internal functions, including conferences, weddings, social events, and VIP gatherings.</li> <li>Direct all external and off-site catering operations, ensuring seamless execution and outstanding guest experiences.</li> <li>Lead, coach, and develop the banquet culinary team while fostering a culture of excellence, teamwork, and continuous learning.</li> <li>Partner closely with Events, Sales, and Operations teams to design innovative menus and deliver successful events.</li> <li>Drive food cost control, labor productivity, inventory management, and adherence to food safety and hygiene standards.</li> <li>Ensure all banquet and catering operations meet brand standards and exceed guest expectations.</li> <li>Support the Director of Culinary in strategic planning, operational excellence, and the growth of banquet and outside catering business.</li> </ul> <br> <p> <b>What you bring</b> </p> <ul> <li>Minimum 5 years of culinary leadership experience in banquet, catering, or large-scale hotel operations, with luxury hospitality experience preferred.</li> <li>Strong knowledge of banquet production, outside catering, event execution, food safety, and cost control.</li> <li>Proven ability to lead, coach, and develop large culinary teams in a fast-paced environment.</li> <li>Excellent organizational and planning skills with the ability to manage multiple events simultaneously.</li> <li>Proficiency in Microsoft Office applications and culinary management systems.</li> <li>Strong communication skills with the ability to collaborate effectively across departments.</li> <li>Fluent in spoken and written English; additional languages are an advantage.</li> <li>Passion for culinary excellence, innovation, and delivering exceptional guest experiences. <br> <br> <i> <b>What We Offer: </b> </i> <ul> <li> <i>Competitive salary, wages, and a comprehensive benefits package</i> </li> <li> <i>Excellent training and development opportunities</i> </li> <li> <i>Complimentary dry cleaning for employee uniforms/ business attire. </i> </li> <li> <i>Complimentary employee meals</i> </li> <li> <i>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</i> </li> <li> <i>Dental and medical/disability/life insurance</i> </li> <li> <i>Retirement pension plan</i> </li> <li> <i>Employee service awards</i> </li> <li> <i>Annual employee party/social and sports events</i> </li> </ul> </li> </ul> <p> <i> <b> </b> </i> </p> <p> <i> <b>Schedule &amp; Hours</b> </i> <br> </p> <ul> <li>Full-time position with a five-day work week.</li> <li>Flexibility to work mornings, evenings, weekends, and public holidays based on business demands and event schedules.</li> <li>Availability to support large-scale banquets, VIP functions, weddings, conferences, and external catering operations.</li> <li>Ability to work extended hours when required to ensure successful event execution and operational excellence.</li> <li>Must be adaptable to a dynamic hospitality environment with varying schedules and peak business periods.</li> </ul> <br> <br> <p> </p> <p> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years of culinary leadership experience in banquet, catering, or large-scale hotel operations, with luxury hospitality experience preferred.</li><li>Strong knowledge of banquet production, outside catering, event execution, food safety, and cost control.</li><li>Proven ability to lead, coach, and develop large culinary teams in a fast-paced environment.</li><li>Excellent organizational and planning skills with the ability to manage multiple events simultaneously.</li><li>Proficiency in Microsoft Office applications and culinary management systems.</li><li>Strong communication skills with the ability to collaborate effectively across departments.</li><li>Fluent in spoken and written English; additional languages are an advantage.</li><li>Passion for culinary excellence, innovation, and delivering exceptional guest experiences.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About this PositionAs a Senior Data Engineer on Henkel's Customer Intelligence team, you will drive the engineering implementation, scaling, and operational excellence of our global Customer Data Platform (CDP). Working in close alignment with our Solution Architect, your mission is to bring our architectural blueprints to life by delivering expert data modeling, high-performance data pipelines, and robust engineering standards. We are looking for a seasoned professional who thrives on solving intricate data engineering challenges, prioritizes long-term product vision over basic task completion, and enjoys mentoring team members while translating technical paradigms into clear business outcomes. What you´ll do <ul> <li>Pipeline Development (30%): Build, scale, and optimize enterprise-grade, high-throughput ingestion pipelines from complex internal and external sources using Kafka streaming, Delta Sharing, custom APIs, and Service Connectors.</li> <li>Data Reshaping &amp; Modeling (30%): Own the physical implementation, refinement, and expansion of our Data Vault customer and contact models within Databricks. Map data lineage and support our transition toward a decentralized Data Mesh philosophy.</li> <li>Activation &amp; Insights (15%): Engineer optimized Gold/Business layer views to feed executive dashboards and deploy high-performance streaming/API pipelines to push activation-ready data seamlessly into the Adobe Experience Platform (AEP).</li> <li>Orchestration &amp; DevOps (10%): Set engineering standards for pipeline orchestration using Databricks Workflows and Delta Live Tables (DLT). Manage and mature our Git workflows, branching strategies, and automated CI/CD DevOps deployment pipelines.</li> <li>Quality &amp; Governance (15%): Lead the implementation of advanced data quality framework testing, automate validation rules, establish comprehensive documentation, and collaborate directly with architects on solution designs.</li> </ul> <br><br> What makes you a good fit <ul> <li>Extensive, hands-on engineering experience with Databricks, PySpark, and advanced SQL<br> optimization.</li> <li>Deep understanding and practical experience implementing complex data modeling frameworks.</li> <li>Proven experience with real-time streaming architectures (Kafka, DLT) and API-driven data<br> integration.</li> <li>Advanced proficiency with Git workflows, code repositories, and production-grade CI/CD pipelines in<br> a DevOps environment.</li> <li>Strong communication skills, with a proven ability to translate complex data systems and technical<br> designs into clear, non-technical language for business stakeholders.</li> <li>Experience integrating data workflows directly with Adobe Experience Platform (AEP) is a plus.</li> <li>Practical exposure to implementing decentralized Data Mesh paradigms and data lineage tracking is a plus.</li> <li>Deep understanding of Data Vault is a plus.</li> <li>Vision-First Thinker: You design solutions built for durability, performance, and scaling, focusing heavily on strategic value rather than checking off quick fixes.</li> <li>Collaborative &amp; Mentor-Hearted: An active contributor who thrives on open technical brainstorming sessions with architects and takes pride in mentoring junior engineers to lift the entire team's capabilities.</li> </ul> Some perks of joining Henkel <ul> <li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li> <li>Diverse national and international growth opportunities</li> <li>Global wellbeing standards with health and preventive care programs</li> <li>Gender-neutral parental leave for a minimum of 8 weeks</li> <li>Employee Share Plan with voluntary investment and Henkel matching shares</li> <li>Comprehensive Health Insurance for employee + dependents</li> <li>Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li> </ul> <p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p><br> <br> </div>

<strong>2. People &amp; Culture</strong><strong>3. Performance Management</strong><strong>4. Talent &amp; Career Management</strong><strong>5. Leadership &amp; Team Management</strong><strong>6. Stakeholder Management<br><br></strong><ul><li> Organization Development (OD)</li><li>Lead and manage the organization's overall Organization Development strategy and initiatives</li><li>Design and implement OD frameworks aligned with business strategy and organizational objectives</li><li>Conduct Organization Diagnosis and identify organizational gaps and development opportunities</li><li>Develop and implement Organization Structure and Job Design initiatives</li><li>Develop and maintain Job Descriptions, Job Families, Career Paths, and Competency Frameworks</li><li>Design and implement Competency Models and Competency-Based HR practices</li><li>Lead Performance Management cycles, including KPIs, goal setting, performance reviews, and development plans</li><li>Develop and implement Career Management and Succession Planning frameworks</li><li>Identify critical roles and develop talent pipelines and succession plans</li><li>Lead Talent Management initiatives and high-potential employee development programs</li><li>Conduct Training Needs Analysis (TNA) and collaborate with L&amp;D teams to build development plans</li><li>Support workforce planning and organizational capability development</li><li>Develop and execute the People &amp; Culture strategy in alignment with business objectives</li><li>Build and maintain a strong, positive, and high-performance organizational culture</li><li>Develop initiatives that strengthen employee engagement, employee experience, and retention</li><li>Design and implement employee engagement surveys and action plans</li><li>Establish and monitor key People &amp; Culture metrics and dashboards</li><li>Identify employee-related challenges and develop data-driven solutions</li><li>Promote a culture of continuous feedback, collaboration, accountability, and development</li><li>Own the end-to-end Performance Management process</li><li>Develop and continuously improve KPIs, OKRs, competency assessments, and performance evaluation tools</li><li>Coach managers on effective performance management and feedback practices</li><li>Analyze performance results and identify organizational and individual development gaps</li><li>Establish Performance Improvement Plans (PIPs) when required</li><li>Develop career frameworks and career progression paths</li><li>Lead succession planning for critical positions</li><li>Identify high-potential employees and create development plans</li><li>Partner with managers to identify talent gaps and future capability requirements</li><li>Support internal mobility and career development initiatives</li><li>Lead, coach, and develop the People &amp; Culture/OD team</li><li>Set clear objectives, KPIs, and development plans for team members</li><li>Monitor team performance and ensure effective delivery of People &amp; Culture initiatives</li><li>Build a high-performing and collaborative team culture</li><li>Provide guidance and expertise to managers on people and organizational matters</li><li>Partner with senior management and business leaders to understand business priorities and translate them into people strategies</li><li>Act as a strategic HR/OD advisor to managers and leadership</li><li>Facilitate organizational change and support leaders through transformation initiatives</li><li>Present People &amp; Culture insights, recommendations, and reports to senior management<br><br></li></ul><strong>Requirements<br><br></strong>Bachelor's degree in <strong>Human Resources, Business Administration, Psychology, Organizational Development</strong>, or a related field.<br><br><strong>5+ years of relevant experience</strong> in HR, Organization Development, People &amp; Culture, or a related field.<br><br>Strong and proven experience in <strong>Organization Development and its major functions</strong>, including:<br><br><ul><li>Organization Design &amp; Development</li><li>Competency Frameworks</li><li>Performance Management</li><li>Career Management</li><li>Succession Planning</li><li>Talent Management</li><li>Job Analysis &amp; Job Design</li><li>Employee Engagement</li><li>Culture Development</li><li>Workforce Planning</li><li>Change Management</li><li>Training Needs Analysis<br><br></li></ul>Proven experience in <strong>leading and developing a team</strong>.<br><br>Strong experience working directly with senior management and business leaders.<br><br>Strong analytical and problem-solving skills.<br><br>Excellent presentation, facilitation, and stakeholder management skills.<br><br><strong>Fluent English is a must</strong>, both written and spoken.<br><br>Strong knowledge of HR practices, organizational behavior, and people management.<br><br><strong>Benefits<br><br></strong><ul><li>Medical &amp; Social Insurance</li><li>Professional and Dynamic Work Environment</li><li>Career Growth Opportunities</li><li>Learning &amp; Development Programs</li></ul>

<p>Vertex Technologies, a global supplier of software engineering and IT outsourcing services, is looking for an experienced <strong>Solutions Architect (.NET)</strong>&nbsp;to lead the technical design, architectural strategy, and delivery of complex enterprise applications for our multinational clients. In this role, you will bridge the gap between high-level business vision and hands-on technical execution. You will guide engineering teams, establish architectural standards, and solve high-stakes challenges around scalability, security, and cloud deployment.</p><p>&nbsp;</p><h3><strong>What you will do:</strong></h3><ul><li><p><strong>Architecture &amp; System Design:</strong> Own the end-to-end technical architecture for enterprise applications, ensuring scalability, high availability, resilience, and security.</p></li><li><p><strong>Technical Governance:</strong> Define coding standards, architectural blueprints, and best practices across teams; conduct critical design reviews and security assessments.</p></li><li><p><strong>Cloud &amp; Modernization:</strong> Lead cloud adoption strategies (AWS, Azure, or GCP) and microservices/containerization initiatives (Docker, Kubernetes) to modernize application ecosystems.</p></li><li><p><strong>Optimization &amp; Performance:</strong> Act as the ultimate escalation point for complex diagnostic issues, high-load optimizations, and critical security vulnerability resolutions.</p></li><li><p><strong>Technical Leadership &amp; Mentorship:</strong> Guide and mentor Tech Leads, fostering an engineering culture focused on quality, testing, and continuous improvement.</p></li><li><p><strong>Stakeholder Alignment:</strong> Collaborate with executive stakeholders, product managers, and clients to translate complex business needs into technical roadmaps and actionable architectures.</p></li><li><p><strong>Pre-Sales &amp; Estimation:</strong> Drive technical pre-sales activities, conduct architectural estimation, and work directly with prospective and current clients to define technical solution strategies.</p></li><li><p><strong>Cost &amp; Security Governance:</strong> Incorporate cloud cost optimization strategies and enforce enterprise security standards across all solution designs.</p></li></ul><p></p><h3>What We Offer:</h3><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>You will be successful in this role if you have:</strong></p><ul><li><p>8+ years of commercial software development experience, with at least 3+ years in a Principal, Lead, or Solutions Architect capacity.</p></li><li><p>Deep mastery of C#, .NET Core / .NET 8+, and asynchronous architecture patterns.</p></li><li><p>Deep expertise designing scalable RESTful API ecosystems, gRPC, and message brokers (RabbitMQ, Kafka, Azure Service Bus).</p></li><li><p>Mastery of enterprise relational databases (MS SQL, PostgreSQL) as well as NoSQL engines, data modeling, and query optimization.</p></li><li><p>Strong understanding of modern web architectures, performance principles, and web frameworks (Angular, React, Vue).</p></li><li><p>Hands-on experience designing cloud-native applications on MS Azure, AWS, or GCP, including serverless architectures and container orchestrations.</p></li><li><p>Demonstrated track record in cloud cost optimization, enterprise security standards, and compliance frameworks.</p></li><li><p>Strong background in Agile delivery, CI/CD pipeline design, and infrastructure-as-code practices.</p></li><li><p>Proven experience with Domain-Driven Design (DDD) and modern software design principles.</p></li><li><p>Exceptional verbal and written English communication skills, with proven ability to present technical strategies to both technical teams and client executives.</p></li><li><p>Hands-on experience in client-facing roles, including architecture estimation, solution discovery, and technical pre-sales support.</p></li></ul><p></p><p><strong>Nice to have:</strong></p><ul><li><p>Experience with multi-tenant SaaS architecture and compliance standards (GDPR, SOC2, HIPAA).</p></li><li><p>Background in legacy application modernization.</p></li><li><p>Formal certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).</p></li><li><p>Experience with Disaster Recovery (DR), Business Continuity Planning (BCP), and high-availability multi-region strategies.</p></li><li><p>Active involvement in technical hiring, competency development, and building high-performing engineering teams.</p></li></ul><p></p>

Department:<br><br>Supply Chain/Local Purchasing<br><br>Job Location:<br><br>Kasrawy for the Automobile Industry "KAI" Industrial Zone, October, Giza<br><br>For interested candidates, kindly send your CV to: Abanoub.Morris@KasrawyGroup.com<br><br>Mention the job title in the subject.<br><br>Job Propose<br><br>Responsible for managing local purchasing activities for indirect materials, automotive consumables, stationery, and other non-production requirements. Ensures timely purchasing, supplier coordination, cost control, and material availability while following company purchasing procedures and supply chain standards.<br><br><strong>Job Description<br><br></strong><ul><li> Manage local purchasing activities for indirect materials, automotive consumables, stationery, and other non-production requirements. </li><li> Receive and review purchase requisitions and ensure specifications, quantities, and required dates are complete. </li><li> Source and evaluate local suppliers based on price, quality, delivery, service, and payment terms. </li><li> Request and compare quotations and negotiate prices and commercial terms with suppliers. </li><li> Prepare purchase orders and follow up with suppliers until delivery and document completion. </li><li> Coordinate with Finance, Warehouse, Maintenance, Production, HSE, and other departments to ensure purchasing requirements are fulfilled. </li><li> Monitor supplier performance, delivery status, quality issues, and pending purchasing requests. </li><li> Maintain purchasing records, supplier quotations, purchase orders, and related documents in the ERP system. </li><li> Support cost reduction initiatives through supplier negotiation, alternative sourcing, and purchasing analysis. </li><li> Ensure all purchasing activities comply with company policies, approval procedures, and applicable local requirements. <br><br><br></li></ul>Job Requirements<br><br><ul><li> Bachelor's degree in Business Administration, Supply Chain, Commerce, Logistics, or a related field. </li><li> 4–6 years of experience in local purchasing, procurement, or supply chain, preferably within the automotive or manufacturing industry. </li><li> Experience in purchasing indirect materials, automotive consumables, stationery, maintenance items, and general supplies. </li><li> Strong experience in supplier sourcing, quotation comparison, negotiation, purchase orders, and delivery follow-up. </li><li> Good knowledge of local supplier markets and purchasing practices in Egypt. </li><li> Very good Microsoft Office skills, especially Excel, Word, PowerPoint, and Outlook. </li><li> Good ERP knowledge. Oracle experience is preferred. </li><li> Good command of English, especially for purchasing documents and supplier communication. </li><li> Ability to analyze quotations, costs, supplier performance, and purchasing data. </li><li> Strong follow-up skills and ability to manage multiple purchasing requests within deadlines.<br><br><br></li></ul>Benefits:<br><br>Attractive salary.<br><br>Monthly Incentive.<br><br>Profit Share.<br><br>Reward in Occasions.<br><br>Medical and Life insurance.<br><br>Transportation.<br><br>Mobile Line.<br><br>Training Programs.<br><br>Career path.<br><br>Kasrawy Group: Driving Excellence Since the 1970s Automotive Leadership As a main dealer for global automotive brands such as NISSAN, AVATR, AITO, Citroën, JETOUR, JAC, GOLDEN DRAGON, and IVECO in Egypt and JETOUR, and SOUEAST in Libya, Kasrawy Group operates an extensive network of over 20 service centres and showrooms across Cairo. Our commitment quality and customer satisfaction set us apart in the industry.<br><br>Pioneering Local Production, we proudly lead in local vehicle assembly, achieving over 45% Egyptian Production for GOLDEN DRAGON, JETOUR and JAC vehicles. With an annual production capacity of up to 10,000 vehicles, we are expanding our reach by exporting locally assembled cars beyond Egypt, contributing to the national economy and showcasing Egyptian manufacturing capabilities.<br><br>Expanding Horizons in Real Estate Kasrawy Group's influence extends beyond the automotive industry. We own and manage prominent commercial properties in Cairo, including RIVULET Twin Towers Mall El Sheikh Zayed, enhancing urban lifestyles with modern retail and business spaces.<br><br><strong>Why Join Kasrawy Group?<br><br></strong><ul><li> Be part of a dynamic, growth-driven company with a rich history of success.</li><li> Work with leading global brands and innovative local projects.</li><li> Contribute to transformative projects in both the automotive and real estate sectors.</li><li> Grow your career in a supportive, forward-thinking environment.<br></li></ul>

<p>iCloudReady is a cutting-edge B2B SaaS platform revolutionizing the real estate industry. </p><p>Our platform provides comprehensive solutions for property management, sales, and customer relationship management. </p><p>We are dedicated to empowering property professionals with the tools they need to succeed in an increasingly digital world.</p><p><br></p><p>As a Customer Success Specialist at iCloudReady, you’ll play a vital role in ensuring customer satisfaction and retention within our B2B real estate platform. As the primary point of contact for our small and medium business clients, you will provide expert assistance and resolve inquiries efficiently. This position is crucial in facilitating a seamless onboarding experience and providing ongoing support to our customers, ensuring they fully leverage our platform’s capabilities.</p><p><br></p><p>What you’ll be doing?</p><p>In your role as a Customer Success Specialist at iCloudReady, you will be integral to nurturing and expanding our customer relationships throughout their lifecycle, including:</p><ul><li>Guiding new customers through the onboarding process, answering questions about our platform’s features, pricing, and setup to ensure a smooth start.</li><li>Responding to customer inquiries regarding product use and functionality via phone, chat, email, and video conferencing, delivering clear and accurate solutions.</li><li>Resolving customer issues related to account access, billing, and platform usage, ensuring quick and effective resolution.</li><li>Developing engaging support materials, including videos and written guides, to help customers understand and utilize our platform’s features.</li><li>Documenting and reporting software bugs to the product team, providing detailed information and following up with customers post-resolution.</li><li>Gathering and analyzing customer feedback to contribute to the ongoing enhancement of our products and support processes.</li><li>Work closely with internal teams, including product development and sales, to address customer needs and enhance the overall customer experience.</li></ul><p><br></p><p>About the Team at iCloudReady:</p><p>Our Customer Success Team is a dynamic group of professionals dedicated to ensuring our clients achieve their maximum potential using our solutions. We value collaboration, innovation, and a relentless pursuit of excellence. Joining our team means being part of a supportive environment where your contributions are recognized and your professional growth is encouraged.</p><p><br></p><p>Requirements</p><ul><li>Bachelor’s degree in Business, Communication, Information Technology, or a related field is preferred.</li><li>1+ years of experience in customer service or support roles, ideally within a SaaS or technology company.</li><li>Familiarity with B2B platforms, especially within the real estate industry, is a plus.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Excellent verbal and written communication skills, with proficiency in English.</li><li>Experience with customer support software and tools.</li><li>Ability to create user-friendly support content, including videos and comprehensive guides.</li><li>Empathy and patience in dealing with diverse customer needs.</li></ul><p><br></p><p>Benefits:</p><ul><li>Salary +</li><li>Flexible in-office work model</li><li>Social and Medical Insurance</li><li>Stock Options</li><li>Opportunity for advancement &amp; and growth in a rapidly expanding team</li><li>Mentorship, learning &amp; and education programs</li><li>A smart, motivated team that likes to have fun</li><li>Mission-driven culture, where your work matters</li><li>Flexible time off</li><li>Gym reimbursement</li><li>Learning allowance</li></ul><p><br></p><p>We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem-solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. We look forward to hearing from you.</p><p><br></p><p>Availability - Cairo, Egypt. Hybrid.</p><p>Only English resumes will be considered.</p><p><br></p>

<strong>Department: </strong>Risk Core<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>Egypt<br><br><strong>Reporting To: </strong>Nourelhoda Bekheet<br><br><strong>Description<br><br></strong>About Tabby:<br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br>About the Role:<br><br>We report our customers’ repayment behaviour to Al Etihad Credit Bureau (AECB) and Saudi Credit Bureau (SIMAH). That data follows people to every other lender in the country, so getting it right matters to them and to us. This role owns that pipeline end to end: the daily submissions, the logic behind them, the errors that come back, and the disputes customers raise when something looks wrong. You will sit between a regulator and our production data models, and you will be the person who knows how both actually work.<br><br>Key Responsibilities<br><br><ul><li>Run the daily cycle — submissions, acknowledgements and error reports — and fix errors at the source rather than patching the output.</li><li>Resolve customer disputes within SLA: check the claim against our data, correct or remove the record where it is warranted, and escalate the rest to the right team.</li><li>Own the reporting logic in dbt on BigQuery, along with the exclusion lists and data-quality checks that sit around it.</li><li>Build reporting logic for new products and validate it with Credit Bureau before go-live.</li><li>Tune submission volume and cadence against the Credit Bureau data dictionary.</li><li>Be our point of contact with the Credit Bureau for clarifications, Service Desk tickets and processing capacity.<br><br><br></li></ul>Skills, Knowledge and Expertise<br><br><ul><li>2-4 years of experience as a data, risk or reporting analyst in a lending company, fintech, financial services or similarly regulated environment. </li><li>Strong SQL, and real experience working with large datasets in BigQuery.</li><li>The ability to read a technical specification closely and apply it exactly as written.</li><li>An investigative habit: you check the data before you act on a ticket, and you write down what you found.</li><li>Fluent English, written and spoken — you will be working with a regulator, customer service teams and engineers.</li><li>Comfort with fixed SLAs, and the patience to work with an external counterparty that moves at its own pace.<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Medical Insurance</li><li>We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options programme (ESOPs)</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!<br></li></ul>

<p><strong>Department: </strong>Risk Core </p><p><strong>Location: </strong>Egypt<br><br></p><strong>Description<br><br></strong>About Tabby:<br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br>About the Role:<br><br>We report our customers’ repayment behaviour to Al Etihad Credit Bureau (AECB) and Saudi Credit Bureau (SIMAH). That data follows people to every other lender in the country, so getting it right matters to them and to us. This role owns that pipeline end to end: the daily submissions, the logic behind them, the errors that come back, and the disputes customers raise when something looks wrong. You will sit between a regulator and our production data models, and you will be the person who knows how both actually work.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Run the daily cycle — submissions, acknowledgements and error reports — and fix errors at the source rather than patching the output.</li><li>Resolve customer disputes within SLA: check the claim against our data, correct or remove the record where it is warranted, and escalate the rest to the right team.</li><li>Own the reporting logic in dbt on BigQuery, along with the exclusion lists and data-quality checks that sit around it.</li><li>Build reporting logic for new products and validate it with Credit Bureau before go-live.</li><li>Tune submission volume and cadence against the Credit Bureau data dictionary.</li><li>Be our point of contact with the Credit Bureau for clarifications, Service Desk tickets and processing capacity.<br><br><br></li></ul><strong>Skills, Knowledge and Expertise<br><br></strong><ul><li>2-4 years of experience as a data, risk or reporting analyst in a lending company, fintech, financial services or similarly regulated environment.</li><li>Strong SQL, and real experience working with large datasets in BigQuery.</li><li>The ability to read a technical specification closely and apply it exactly as written.</li><li>An investigative habit: you check the data before you act on a ticket, and you write down what you found.</li><li>Fluent English, written and spoken — you will be working with a regulator, customer service teams and engineers.</li><li>Comfort with fixed SLAs, and the patience to work with an external counterparty that moves at its own pace.<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Medical Insurance</li><li>We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options programme (ESOPs)</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!<br><br></li></ul>

<strong>Primary Responsibilities and Accountabilities are: <br><br></strong><ul><li>To be a single point of contact (SPOC) as solution lead in engaging stakeholders (Internal to the bank), understanding their requirements, managing their demand and delivering an economically well assessed solution to the business problem in a timely manner. </li><li>Develop and maintain strong customer (internal) relations ensuring ''Customers for Life'' relationship with "Go Extra Mile" attitude. </li><li>Analyze enterprise business context (trends and business strategy), as well as change requirements in other Enterprise Architecture (EA) viewpoints, to derive the future state for the specified domain area by considering the entire application portfolio covering the domain and defining a roadmap for the optimization. This includes defining the technology domains (covering servers, storage, network, OS, Database, Application Servers, Web Servers, Application Development Environment, Testing, etc.,), standards, principals, guidelines and design patterns &amp; models that guide technology decisions for the given business problems for the enterprise. </li><li>Define high-level migration plans to address the gaps between the current and future state of business capabilities, technology, application and data across the enterprise, typically in sync with the IT budgeting or other capital planning processes to assess viabilities of initiatives. </li><li>Lead the analysis of the current business capabilities (enabled through applications), technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, lead the analysis of technology industry and market trends to determine their potential impact on the enterprise as well as on the technology. </li><li>Provide leadership role and guidance to solution team in assessing various solution options innovatively and facilitate in recommending most economical solution for the given business problem. </li><li>Provide leadership guidance with designing the governance activities associated with ensuring architecture compliance. </li><li>Oversee or consult on technology implementation and modification activities (for example, projects), particularly for new or shared application/infrastructure solutions. Consult on application or infrastructure development projects to harmonize systems or infrastructure and identify when it is necessary to modify the EA to accommodate immediate or future project needs. </li><li>Oversee and facilitate the research, evaluation and selection of business applications, hardware (servers, storage and network) and software technology and product standards (like OS, Database, Application servers, Web servers, etc.), as well as the design of standard configurations. </li><li>Conduct market research and provide high-level capabilities, solution approach (Build / Buy decision) and costing (mostly through leveraging industry &amp; technology research &amp; RFI/RFP/RFQ process). </li><li>Conduct various assessment like Solutions options, Normalization of functions &amp; features (Like license, etc., Off-premise vs On-premise, etc.), articulate key functional, technical, IT operational, vendor support, etc., among the solution providers. </li><li>Deliver solution design and costing for the bank level new initiatives (mostly through RFP process) for an optimal solution to enable stakeholders to prepare a viable business case to seek funding from ITC. </li><li>Identify the organizational impact (for example, on skills, processes, structures and culture) and financial impact of the EA. </li><li>Document necessary EA design and analysis work, possibly including project postmortem documentation and metric collection. </li><li>Conduct technical peer revie<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Minimum of 5 years of architecture, solution design and implementation experience in IT, with a deep knowledge in a minimum of 2 years of the following business and technical disciplines in banking applications, network design, application development, middleware, servers and storage, database management, and operations<br><br></li></ul><strong>Benefits<br><br></strong><ul><li> 50 Percent of the Salarly in USD</li><li>Social and medical insurance</li><li>Transportation</li><li>Internet package</li></ul>