Insurance Coordinator Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br> <p>Could you be the full-time onsite Local Team &amp; Customer Technical Interface Coordinator in Cairo, EG we’re looking for?</p><br> <p><b>Your future role</b></p><br> <p>Take on a new challenge and apply your engineering and technical coordination expertise in a new cutting-edge field. You’ll work alongside dedicated, collaborative, and skilled teammates. You'll serve as a pivotal liaison in our Engineering department, ensuring seamless communication and understanding between our customers and internal stakeholders (such as SER, PI, SC) as well as the remote project development team. Day-to-day, you’ll work closely with teams across the business (Engineering, Product Integration, Supply Chain), organize and lead technical meetings and reviews, and much more.</p><br> <p>We’ll look to you for:</p><br> <ul> <li> <p>Acting as a mediator between the customer, internal stakeholders, and the remote project development team.</p><br> </li> <li> <p>Reporting feasible engineering solutions and QCD decisions to the client within project constraints.</p><br> </li> <li> <p>Tracking, recording, and obtaining official approval for any customer-triggered contract deviations as Variation Orders.</p><br> </li> <li> <p>Proactively addressing potential risks that could affect customer interests.</p><br> </li> <li> <p>Supporting the Commissioning and Validation team during testing and commissioning of the fleet.</p><br> </li> </ul> <p><br> <b>All about you</b></p><br> <p>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</p><br> <ul> <li> <p>Experience or understanding of technical project coordination and customer interfacing.</p><br> </li> <li> <p>Familiarity with rail industry standards and safety regulations.</p><br> </li> <li> <p>Strong analytical skills to identify risks and prepare mitigation strategies.</p><br> </li> <li> <p>Capacity to act as a liaison between customers, internal teams, and remote development teams.</p><br> </li> </ul> <p><b>Things you’ll enjoy</b></p><br> <p>Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</p><br> <ul> <li> <p>Collaborate with transverse teams and helpful colleagues.</p><br> </li> <li> <p>Progress towards becoming a pivotal technical liaison, enhancing project efficiency and customer satisfaction.</p><br> </li> <li> <p>Work with cutting-edge technologies and innovative engineering solutions that meet and exceed customer expectations.</p><br> </li> <li> <p>Benefit from our investment in your development, through award-winning learning.</p><br> </li> </ul> <p>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</p><br> <p><br> <b>Important to note</b></p><br> <p>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br><ul><li>Maintaining the billing system, generating invoices, E-invoice and account statements.</li><li>Performing account reconciliations and resolving clients' billing issues.</li><li>Maintaining accounts receivable files and records.</li><li>Issuing customer account statements and communicating with them to ensure consistency and conformity.</li><li>Facilitate payment of invoices due by sending bill reminders and contacting clients.</li><li>Document sales contracts, Invoices.</li><li>Performing day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts data.</li><li>Maintains historical records by scanning and filing documents.</li><li>Perform other related duties as requested by the company.</li></ul><br><strong>Requirements</strong><br><ul><li>4 years of experience in accounting.</li><li>Bachelor's degree in accounting or Finance.</li><li>Good command of English.</li><li>Familiar with taxes.</li><li>Ability to reflect on one's own work as well as the wider consequences of financial decisions.</li><li>Organizational skills and ability to manage deadlines.</li></ul><br><strong>Benefits</strong><br><ul><li>Medical insurance.</li><li>Social insurance.</li><li>Salary advance.</li></ul><br> </div>

<p>&nbsp;</p><ul><li><p>Submit and monitor electronic and paper claims to insurance companies.</p></li><li><p>Investigate claim rejections and denials, documenting all related activities.</p></li><li><p>Chase and review all financial letters of guarantee.</p></li><li><p>Record and visualize internal processes to facilitate team duties.</p></li><li><p>Download, print, and organize financial and medical documents (invoices, etc.).</p></li><li><p>Provide general administrative support to the revenue operations team.</p></li><li><p>Verify patient insurance information and eligibility.</p></li><li><p>Ensure compliance with healthcare regulations and billing guidelines.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>University degree in a related discipline</p></li><li><p>Minimum 1 year experience in revenue operations, sales operations, or a related field.</p></li><li><p>Fluency in English Language</p></li><li><p>Strong problem-solving and process optimization skills.</p></li><li><p>Ability to manage multiple priorities and meet deadlines.</p></li><li><p>Excellent communication</p></li><li><p>Attention to detail with the ability to think strategically.</p></li><li><p>Multitasking</p></li></ul><p></p><p></p><ul><li><p>Working Days: Monday to Friday ( Saturday &amp; Sunday off ).</p></li><li><p>Working Hours: 11:00AM to 7:00PM</p></li><li><p>Work Location: Elmerghany - Heliopolis</p></li></ul><p></p>

<ul><li><p>Manage the full recruitment cycle, including sourcing, screening, interviewing, and onboarding.</p></li><li><p>Handle personnel activities, including employee files, contracts, social insurance, and labor law compliance.</p></li><li><p>Prepare and process monthly payroll while ensuring accuracy and confidentiality.</p></li><li><p>Maintain and update employee records and HR documentation.</p></li><li><p>Support employee onboarding and offboarding processes.</p></li><li><p>Coordinate with different departments to ensure smooth HR operations.</p></li><li><p>Prepare HR reports and maintain HR databases.</p></li><li><p>Ensure compliance with company policies and applicable labor regulations.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Commerce, or a related field.</p></li><li><p><strong>2–4 years</strong> of proven experience in <strong>Recruitment, Personnel, and Payroll</strong>.</p></li><li><p>Previous experience in the <strong>Medical Devices</strong> industry is highly preferred.</p></li><li><p>Good knowledge of the Egyptian Labor Law and Social Insurance regulations.</p></li><li><p>Good command of English.</p></li><li><p>Proficiency in Microsoft Office, especially Excel.</p></li><li><p>Strong communication, organizational, and interpersonal skills.</p></li><li><p>Ability to work under pressure and maintain confidentiality.</p></li></ul><p></p>

Offer Description <br>We are Hiring | #Portuguese Call Center Agent ????????<br><br>???? Location: Maadi Technology Park, Cairo<br><br>Requirements:<br>• Portuguese: B2+/C1<br>• English: B2<br>• Graduates Located in Cairo. <br>• Minimum 1 year of Customer Service experience<br><br>Benefits:<br>???? Gross Salary: 42,200 EGP<br>???? Medical & Social Insurance<br>???? Transportation Provided<br>???? Career Growth Opportunities<br><br>✅️ Online & Onsite interview options <br>DM Mention Portuguese to help well.

We are currently hiring for a Senior Property Consultant ......<br>What We are Looking for:<br>1- Previous experience in Sahel and 3asema Projects2- Presentable3- Graduates4- Developer Experience is a Plus<br>What we Offer :<br>1- Chance to join One of The biggest Developers In Egypt .2- Highest commission on The Market .3- 2 Days off .4- Social and Medical Insurance.

????We're hiring now at Concentrix for 2 easy accounts:1-Booking account (Calls , chat and emails)2-Food delivery account (Calls , chat and emails)<br><br>Requirements:•Graduates only•English level B2•Good communication skills<br>What we offer:•Transportation provided 24/7•Social and medical insurance•Salary up to 21K<br>If you're interested kindly Whats App: 0103 299 3319

Purpose of the job:To strengthen One Health’s collaboration with AXA Egypt by facilitating sales initiatives that directly contribute to improving burning cost & loss ratio performance. The AXA Sales Specialist serves as the key liaison between One Health & AXA’s sales & CRD teams, ensuring alignment, visibility, & commercial synergy across shared accounts. This role combines strategic account management, sales activation, & relationship building.<br>Key responsibilities:Sales & business development:· Drive sales efforts targeting AXA corporate accounts & individuals to increase utilization of One Health services versus other AXA providers.· Ensure that sales activities positively impact AXA’s burning cost & loss ratio, supporting business sustainability & profitability.· Develop & execute joint sales & activation plans with AXA’s sales & CRD teams.· Account & relationship management:· Act as the primary contact person for AXA accounts served through One Health.· Build strong professional relationships with AXA stakeholders to foster trust, engagement, & strategic collaboration.· Provide account performance insights & feedback to enhance joint initiatives & improve member experience.<br>On-ground activations:· Manage & oversee on-ground sales activations, awareness campaigns, & corporate health events in coordination with AXA’s marketing & commercial teams.· Ensure proper brand alignment & professional representation of One Health during all AXA-related activities.· Monitor the effectiveness of activations & provide regular reports to management.· Internal coordination & communication:· Collaborate with One Health departments (operations, products development, marketing, & customer care) to ensure smooth execution of AXA-related initiatives.· Maintain continuous communication with AXA’s sales, CRD, & operations teams to align on account priorities & service delivery.<br>Knowledge & product expertise:· Maintain full orientation & up-to-date knowledge of One Health’s service portfolio (clinical, diagnostic, wellness, & digital services).· Ensure AXA teams are aware of new One Health services, promotions, & facility capabilities.· Contribute to presentations, training, & briefings for AXA staff as required.<br>Performance indicators (KPIs):· Growth in utilization & revenue from AXA-insured members.· Contribution to improved burning cost & loss ratio metrics.· Number & success rate of on-ground activations & awareness campaigns.· Relationship satisfaction feedback from AXA sales & CRD teams.· Quality & timeliness of internal & external communication & reporting.<br>Knowledge, skills, & experience required:· Bachelor’s degree in business administration, marketing, or a related healthcare field.· Minimum 2-4 years of experience in insurance, healthcare sales, or account management.· Proved managerial background in leading a team.· Proven background in insurance industry & hospital accounts management.· Strong knowledge of medical insurance dynamics, claim behavior, & burning cost principles.· Excellent sales & negotiation skills with the ability to build long-term partnerships.· High level of presentation, interpersonal, & communication skills.· Professional, presentable, & highly self-motivated.· Excellent English language proficiency.<br>Core competencies:· Strategic account management.· Sales & business development.· Communication & negotiation.· Relationship management.· Collaboration & cross-functional alignment.· Analytical & commercial awareness.· Leadership potential.

About UsKar Porcelain (Bonna Premium Porcelain) is a leading Turkish manufacturer of premium porcelain tableware, serving the global HORECA market. As part of our international growth, we are establishing a new state-of-the-art production facility in Alexandria, Egypt. Join us at the ground floor of an exciting greenfield operation. The Role We are looking for a versatile HR & Administrative Affairs Specialist to run payroll, recruitment, and administrative operations of our new factory. As a key member of the founding team, you will build these functions from scratch and act as the local HR point of contact, working closely with HQ in Turkey.<br>Key Responsibilities Payroll & Personnel Administration Execute monthly payroll end-to-end in compliance with Egyptian Labor Law No. 14/2025: salary calculations, overtime, deductions, and payments Manage social insurance registrations, declarations, and payments; handle income tax procedures Maintain personnel files, employment contracts, attendance/leave records, and HR documentation Manage onboarding and exit procedures, including work permits where applicable Recruitment Run end-to-end recruitment for blue-collar and white-collar positions: job postings, sourcing, screening, interview coordination, and offers Build local talent pipelines and relationships with universities, technical schools, and labor offices in Alexandria Support assessment processes and reference checks; report recruitment KPIs to HQAdministrative Affairs Manage facility services: cleaning, security, catering, and employee transportation, including vendor selection and contract follow-up Coordinate government and official affairs: permits, licenses, and correspondence with local authorities and industrial zone administration Handle procurement of office supplies, workwear/PPE, and general facility needs; organize travel and accommodation for visiting colleagues Support occupational health & safety and social compliance (amfori BSCI) documentation What We're Looking For Bachelor's degree in Business Administration, Human Resources, Accounting, or a related field5-8 years of combined experience in payroll and HR operations, preferably in a manufacturing/industrial environment; recruitment experience is a strong plus Solid knowledge of Egyptian Labor Law, social insurance, and payroll taxation Experience dealing with government offices in Alexandria Fluent Arabic and good working English (written and spoken) Strong Excel skills; experience with payroll/HRIS systems is an advantage Hands-on, discreet, and solution-oriented personality comfortable wearing multiple hats in a factory start-up environment What We Offer The opportunity to be part of the founding team of an international manufacturer Competitive salary and social insurance in full compliance with Egyptian Labor Law Career growth as the facility scales toward full operation, potential to grow into an HR leadership role A multicultural work environment with Turkish and Egyptian colleagues Location: Alexandria

About the Role We are seeking a strategic and hands-on HR Supervisor to lead our HR operations at our manufacturing facility in Egypt. In this pivotal role, you will be responsible for establishing a robust local HR compliance system, bridging the gap between our Egypt operations and China headquarters, and fostering a high-performance work environment. You will be the key driver in ensuring our factory operations are fully compliant with local labor laws while aligning with corporate HR strategies.<br>Key Responsibilities HR Compliance & System Establishment: Take full ownership of building and optimizing the HR compliance framework for the Egypt Factory. This includes deep expertise in the 2025 Egyptian Labor Law, foreign employee quotas, work permits, social insurance (NOSI), labor arbitration, and dispute resolution to mitigate all corporate administrative and legal risks. Strategic Bilateral Coordination: Serve as the primary liaison between the Egypt Factory and the Corporate HR Center in China. You will implement core headquarters initiatives, manage strategic alignment, and consolidate key data (manpower, policy updates, compliance risks) into regular reports for the China headquarters. Daily HR Operations & Team Management: Manage the daily operations of the local HR team, including workload allocation, skill training, performance reviews, and establishing standardized workflows. Oversee the full employee lifecycle for both local Egyptian staff and Chinese expatriates. Data Management & Audit Governance: Establish formalized personnel file management systems and oversee the compilation of monthly, quarterly, and annual manpower reports. Lead internal compliance self-inspections and coordinate with headquarters for HR audits, ensuring complete closed-loop management of any identified issues. Policy Research & System Optimization: Continuously monitor updates to Egypt’s labor, social insurance, and immigration policies. Optimize local HR policies and workflows to balance strict compliance with operational efficiency and manpower cost restructuring.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Mandarin Chinese (verbal and written) for high-level communication and report drafting. Fluent English is a strong plus for liaising with local government bodies. Professional Experience: Minimum of 4 years of HR experience in overseas manufacturing, with at least 2 years in an HR team management role. Candidates with end-to-end HR oversight in Egyptian manufacturing factories are highly preferred. Policy Expertise: Mastery of Egyptian labor relations, social insurance, income tax policies, and foreign workforce regulations, with a proven ability to independently build HR compliance frameworks. Core Competencies: Exceptional cross-regional coordination skills, strong compliance awareness, high stress tolerance, and proven leadership capabilities. Familiarity with the operational model of Chinese-funded overseas factories is essential.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

About Sutherland<br><br>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br><br>We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.<br><br>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.<br><br>Sutherland<br><br>Unlocking digital performance. Delivering measurable results.<br><br>Job Description<br><br> POSITION SUMMARY What is the main purpose of this position? Why does it exist?<br><br>▪ The CLS program training Leader role partners with the business & functional owners to<br><br>establish and execute strategic training methodologies that drive business performance. The<br><br>role is responsible for the training and development operations for all programs & client in<br><br>assigned in the vertical; Manage training resources to meet Sutherland and Client KPI<br><br>targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure<br><br>supervision and trainee development in classroom and nesting, effective execution of New<br><br>Hire Training, Nesting, and 0–30-day processes, compliance to all CLS mandated tools,<br><br>templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and<br><br>ratios, and own the VTF program in the programs assigned under a vertical.<br><br>- Plan, project, manage, and ensure execution of training delivery (New Hire + Ongoing) for clients. Ensure ramp plan is in place, updated, executed. Trainer and Training Room assignments are locked for each class. - Observe classes, Nesting & Bottom Quartile Management delivery and lead coaching sessions for the group. Ensure effective Training Delivery takes place and Trainers are observed, given feedback, and coached on facilitation and classroom management effectiveness. - Assess, maintains, and ensure Training Curriculum is updated based on Client Needs and Program performance- Ensures that trainees are empowered to provide feedback on training experience and employee welfare through Daily Training Pulse, Training Reaction Quotient, FGD, and open communication with Trainer, Training Manager, and Site Leaders. - Ensures the tracking & assessment of the key performance indicators, including 30-60-90 days performance post nesting for each wave. - Ensure Training Curriculum is updated with latest call flow, call drivers, and call samples. Assess and ensures activities, exercises, and modifications are aligned with the Account needs and updates. - Ensure New Hire Consultants are getting right level of coaching, support, and development during and post Nesting (30-60-90 days tenure). - Monitor retention per class per client and execute initiatives that will positively impact learner experience and welfare. - Forecast attrition in Training and Nesting and execute appropriate retention strategies. - Conduct FGDs for Learners and address issues and help items raised. - Utilize feedback from Daily Training Pulse and Training Reaction Quotient to continuously improve Training Environment and Learner Experience. - Ensure updated knowledge of the two key programs at the operating center with self at all times. - Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required. - Facilitate or Participate on Needs Analysis driven by Performance Improvement and/or potential growth. Ensures strategic action plans based on needs analysis are executed by Training Team and other business units. - Coach & Develop Training Managers and Trainers in their core competencies. - Conduct Performance Reviews for Training Managers covering help items, New Hire Performance, Training Throughput, Trainer Observation, Training Reaction Quotient, Productivity, Action Plans and Initiatives. - Establish development plans for Training Managers and ensures it’s in place for Trainers. - Ensures client related billable/non-billable reports and every other reporting requirements are collated, audited and sent out all through Analyst/Coordinator - Maintain updated hiring & resource planners (TRPD) for all the operating center/site. - Ensures consistency & compliance to all CLS mandated tools, & reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc) – (via Training Specialists/Managers & Coordinator). - Creates weekly CLS site report (4 Blocker). - Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Establish and execute CLS strategies to address program challenges- Proactively engages and manages the operating-center service delivery relationship. - Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable. - Demonstrate business acumen to analyze and design solutions that address performance challenges- Assess if need of new technology or methodology is needed to enhance performance and support for new hires. - Maintain and understand the pulse of the Program/Site - Articulate drivers and root causes enabling design of initiatives, working with Site Leadership and other business units. - Formulate initiatives to improve retention, satisfaction and engagement- Forecast CLS talent needs and develop human capital management solutions answering both current and future needs- Partners with stakeholders to support revenue growth and demands for the operating center. - Represents CLS in all relevant strategic and tactical forums; internal & external for the operating center. - Partners with Service Delivery and Quality to determine needs and gaps within the operating site. - Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. - Lead special projects or new business developments that require specialized training attention. - Analyze and correlate Daily Training Pulse and Training Reaction Quotient results with Echo Survey, Attrition Trend, and New Hire Performance to enable formulation of initiatives to address employee retention and performance issues. - Lead/ participate in CLS Geo-wide projects targeting process improvements, innovations, department governance. <br><br>Qualifications<br><br>College Degree (Masters/MBA is a plus) Minimum of 7 years BPO experience with at least 4-5 years of managing Training and Development business unit. Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook Excellent written and oral communication skills Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Training &amp; Quality Manager&nbsp; is responsible for successfully onboarding, skill, and training the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and&nbsp;each hotel employee is to developed in both skills and competencies to deliver a&nbsp;consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, includes ensuring optimal communication between&nbsp;management, all administrative and operational departments. Quality assurance and&nbsp;enhancement according to Kempinski standards and hotel-specific standards.<br><br><ul><li>Analyse training needs and training effectiveness.</li><li>Plan, design and deliver training programmes.</li><li>Devise a training marketing strategy, which is evident both at the back of house<br>and reflected in campaigns or initiatives to address training topics/themes<br>accordingly.</li><li>Establish and foster relationships and partnerships with external suppliers,<br>training providers, and legal and safety entities.</li><li>Establish a training network according to Kempinski standards, including spending<br>time in operations to foster this network.</li><li>Coach and train managers and Departmental Trainers to improve departmental<br>performance.</li><li>Organise and supervise Kempinski DNA and brand immersion activities.</li><li>Continuously seek and support new approaches, practices and processes to<br>improve the efficiency of the training services offered.</li><li>Train and develop Training team members.</li><li>Identify potential training talent and propose &amp;amp; foster Master Trainer candidates.</li><li>In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.</li><li>Lead by example and promote Kempinski’s core values.</li><li>Promote and implement Kempinski Corporate Training policies and procedures.</li></ul>Quality Management:<br><ul><li>Daily processing of guest feedback on GSS, Review Pro, care/Compliment<br>entries and direct correspondence in cooperation with all administrative and<br>operational departments, including resubmission and ongoing guest<br>correspondence.</li><li>Implementation of individual quality measurements and guest surveys.</li><li>&nbsp;Send daily updates about the current status of quality ranking on all channels<br>internally.</li><li>&nbsp;Analysis of the causes of guest dissatisfaction in cooperation with the<br>responsible department managers.</li><li>&nbsp;Implementation of improvement processes in cooperation with the responsible<br>department managers.</li><li>&nbsp;Implementation and sustainable continuation of Lobster Ops in cooperation with<br>the training department.</li><li>Establishment and maintenance of a sustainable quality management system,<br>including statistical analysis and analysis with solutions.</li><li>Implementation of a regular quality meeting structure with the creation,<br>implementation and adherence to quality action plans.</li><li>&nbsp;Creation and communication of a monthly quality snapshot for the 5th of a month<br>- based on the measured results of:<br>- GSS and Review Pro Feedback MTD &amp;amp; YTD, Care statistics, naming the top 3<br>weaknesses at the hotel level including measures, taking into account positive<br>feedback on employees, communication and DNA stories.</li><li>&nbsp;Significant promotion of the Care &amp;amp; Compliment culture, exhorting deviations with the<br>support of the Executive Committee where necessary.</li><li>Participation in internal meetings, referring to the quality management.</li><li>Accompanying and implementing all Kempinski Guest Experience initiatives.</li><li>&nbsp;Form control of the local policy &amp;amp; procedure structure as well as regular update management.</li><li>Control the implementation of all Kempinski Policies, Procedures &amp;amp; Standards with feedback to the Executive Committee.</li><li>&nbsp;Creation of a guest intelligence program and control of execution.</li><li>&nbsp;Daily hotel inspection to check quality standards in Front of House and Back of<br>House areas.</li><li>&nbsp;Regular quality checks in cooperation with Lobster Ops.</li><li>&nbsp;Best practice exchange with other Kempinski hotels.</li><li>&nbsp;Active participation in HOD and Direct Line Meeting.</li></ul> </div>

<p>To supervise and ensure the effective delivery of day-to-day HR Operations activities across the employee lifecycle, ensuring accurate employee data, timely payroll inputs, proper personnel administration, compliance with Egyptian Labour Law and company policies, and a high level of service to employees and internal stakeholders.</p><p><strong>Key Responsibilities</strong></p><p>1. Personnel Administration</p><ul><li>Supervise the full employee lifecycle from hiring through separation, ensuring all processes are completed accurately and on time.</li><li>Manage employment contracts, renewals, probation confirmations, promotions, transfers, and termination processes.</li><li>Ensure employee personnel files are complete, accurate, confidential, and regularly audited.</li><li>Manage Social Insurance and Labour Office documentation and follow up with relevant governmental authorities.</li><li>Prepare official HR letters, employment certificates, and other legal employment documents.</li><li>Ensure compliance with Egyptian Labour Law, Social Insurance regulations, and company HR policies and procedures.</li><li>Ensure proper documentation and clearance of employee exits, including leaver checklists and final settlements.</li><li>Provide guidance and support to employees and managers on HR operational policies and procedures.</li></ul><p>2. Payroll Operations</p><ul><li>Review and validate monthly payroll inputs to ensure accuracy, completeness, and timely processing.</li><li>Coordinate with Payroll and relevant stakeholders to ensure all employee changes are properly reflected in payroll.</li><li>Monitor payroll-related changes including new hires, resignations, allowances, deductions, and unpaid leave.</li></ul><p>3. HR Operations</p><ul><li>Supervise attendance, leave, and employee balance administration, ensuring accurate and timely updates.</li><li>Ensure the accuracy and integrity of employee data within Oracle HR and other HR systems.</li><li>Monitor HR transactions and ensure all employee movements and changes are properly recorded.</li><li>Prepare and maintain HR operational reports, dashboards, and workforce data as required.</li><li>Monitor HR service delivery and ensure employee requests and inquiries are handled within agreed timelines.</li><li>Identify opportunities to streamline HR processes, improve efficiency, and reduce manual activities.</li><li>Support HR digital transformation initiatives, including system enhancements, automation, and process digitization.</li><li>Develop and maintain HR Operations SOPs, process guidelines, and documentation.</li></ul><p>4. Team Supervision &amp; Stakeholder Management</p><ul><li>Supervise, guide, and support the HR Operations team to ensure effective workload distribution and timely delivery of services.</li><li>Set clear priorities and monitor the team's performance against agreed objectives and service standards.</li><li>Ensure effective coordination with HRBPs, Talent Acquisition, Total Rewards, Finance, and other relevant functions.</li><li>Act as a point of escalation for complex HR Operations and employee-related matters.</li><li>Promote a high level of accuracy, confidentiality, responsiveness, and customer service within the HR Operations function.</li></ul><p>5. Compliance &amp; Continuous Improvement</p><ul><li>Ensure HR Operations practices are aligned with applicable labour laws, social insurance regulations, and internal policies.</li><li>Support internal and external HR audits and ensure required documentation is readily available.</li><li>Monitor compliance gaps and recommend corrective actions where required.</li><li>Review existing HR processes and recommend improvements to enhance efficiency, accuracy, and employee experience.</li><li>Maintain strict confidentiality and security of employee information and HR records.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field. 5 7 years of relevant HR Operations / Personnel experience , preferably within a structured corporate environment. Previous supervisory or team leadership experience is preferred. Strong knowledge of Egyptian Labour Law and Social Insurance regulations. Practical experience with payroll processes and HRIS, preferably Oracle . Strong proficiency in Microsoft Office, particularly Excel. Experience in HR process improvement and digital HR initiatives is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose To supervise and ensure the effective delivery of day-to-day HR Operations activities across the employee lifecycle, ensuring accurate employee data, timely payroll inputs, proper personnel administration, compliance with Egyptian Labour Law and company policies, and a high level of service to employees and internal stakeholders.<br> Key Responsibilities 1.<br> Personnel Administration Supervise the full employee lifecycle from hiring through separation, ensuring all processes are completed accurately and on time.<br> Manage employment contracts, renewals, probation confirmations, promotions, transfers, and termination processes.<br> Ensure employee personnel files are complete, accurate, confidential, and regularly audited.<br> Manage Social Insurance and Labour Office documentation and follow up with relevant governmental authorities.<br> Prepare official HR letters, employment certificates, and other legal employment documents.<br> Ensure compliance with Egyptian Labour Law, Social Insurance regulations, and company HR policies and procedures.<br> Ensure proper documentation and clearance of employee exits, including leaver checklists and final settlements.<br> Provide guidance and support to employees and managers on HR operational policies and procedures.<br> 2. Payroll Operations Review and validate monthly payroll inputs to ensure accuracy, completeness, and timely processing.<br> Coordinate with Payroll and relevant stakeholders to ensure all employee changes are properly reflected in payroll.<br> Monitor payroll-related changes including new hires, resignations, allowances, deductions, and unpaid leave.<br> 3. HR Operations Supervise attendance, leave, and employee balance administration, ensuring accurate and timely updates.<br> Ensure the accuracy and integrity of employee data within Oracle HR and other HR systems.<br> Monitor HR transactions and ensure all employee movements and changes are properly recorded.<br> Prepare and maintain HR operational reports, dashboards, and workforce data as required.<br> Monitor HR service delivery and ensure employee requests and inquiries are handled within agreed timelines.<br> Identify opportunities to streamline HR processes, improve efficiency, and reduce manual activities.<br> Support HR digital transformation initiatives, including system enhancements, automation, and process digitization.<br> Develop and maintain HR Operations SOPs, process guidelines, and documentation.<br> 4. Team Supervision &amp; Stakeholder Management Supervise, guide, and support the HR Operations team to ensure effective workload distribution and timely delivery of services.<br> Set clear priorities and monitor the team's performance against agreed objectives and service standards.<br> Ensure effective coordination with HRBPs, Talent Acquisition, Total Rewards, Finance, and other relevant functions.<br> Act as a point of escalation for complex HR Operations and employee-related matters.<br> Promote a high level of accuracy, confidentiality, responsiveness, and customer service within the HR Operations function.<br> 5. Compliance &amp; Continuous Improvement Ensure HR Operations practices are aligned with applicable labour laws, social insurance regulations, and internal policies.<br> Support internal and external HR audits and ensure required documentation is readily available.<br> Monitor compliance gaps and recommend corrective actions where required.<br> Review existing HR processes and recommend improvements to enhance efficiency, accuracy, and employee experience.<br> Maintain strict confidentiality and security of employee information and HR records.<br> Bachelor's degree in Human Resources, Business Administration, or a related field.<br> 5–7 years of relevant HR Operations / Personnel experience , preferably within a structured corporate environment.<br> Previous supervisory or team leadership experience is preferred.<br> Strong knowledge of Egyptian Labour Law and Social Insurance regulations.<br> Practical experience with payroll processes and HRIS, preferably Oracle .<br> Strong proficiency in Microsoft Office, particularly Excel.<br> Experience in HR process improvement and digital HR initiatives is an advantage.<br></span> </div>

A Reputable semi international School in Saqqara Touristic Road seeking an experienced and dynamic “English Language Teacher” for all stages. Please find below the relevant job description:Job title: English Language Teacher Job Summary:A dedicated English Language Teacher is urgently needed to deliver engaging lessons, foster strong communication skills, and support students’ academic growth. Job responsibilities:- Have the ability to prepare and deliver lesson plans and instructional materials that facilitate active learning. -Use relevant technology to support and differentiate instruction.- Maintain discipline in accordance with the rules and disciplinary systems of the school.-Encourage and monitor the progress of individual students and use the information to adjust teaching strategies.- Prepare required reports on students and activities.-Declare necessary information regularly to students, colleagues, and parents regarding student progress and student needs.- Prepare classroom for class activities and have lesson plans during class.- Assign and grade classwork, homework, tests, and assignments. Job Qualifications:-BA in English & Literature- Language school graduates -A certificate in teaching is preferable.-English fluency is a must.-Flexibility and commitment are required.-At least 3 years of experience in teaching any stage (Prim. Pre. & Sec stages) Benefits: -Competitive salary based on experience. -50% discount on tuition fees for sons/daughters- Professional and supportive work environment. - Opportunities for continuous professional development and training. -Social Insurance -Medical Insurance -Free transportation- Full salary during summer vacation School Location: Saqqara Touristic Road, Marriotya, Giza. Interested Candidates, please send your updated CV at https://bit.ly/rh-vacancies

The Personnel Specialist is required to apply Labor Law and University Employment rules, regulations and procedures, in the areas of personnel record keeping, payroll, and Personnel documents processing and related personnel transactions functions<br>Responsibilities<br>Supports the new employee orientation process; ensures that all required new employee forms are properly prepared and signed; creates new employee personnel files. Creates and updates employees' profiles on the HITs. Navigates and manages data within the time and attendance system. Processes data related to current employees with respect to Human Resources Forms: Justifications, Leaves, Voluntary Separations, etc. Provides statistical information and reports as requested by the Personnel Manager. Composes letters, memorandums, lists, and other materials according to established procedures. Manages and administrates the Life and Medical insurance enrollment and claims for the employees. Files and retrieve corporate documents, records, and reports. Maintains scheduling and event calendars.<br>Job Requirements:<br>Bachelor Degree / HR diploma is an asset.(2-3) years of experience in the Human Resources Department. Previous experience in the educational sector is an advantage. Excellent Knowledge of Egyptian Labor Law & Social Insurance procedures. Excellent organizational skills, with an ability to prioritize important task. Excellent command of both spoken and written English. Excellent analytical, reasoning and problem-solving skills. Self-motivated, eager to help and motivate others. Punctuality and commitment to working hours, policies, and procedures. High Computer skills (MS Office applications). Ability to accommodate additional work requirements upon need as well as extended working hours.

**We're Hiring | E-commerce Customer Service Representative (Amazon After-Sales Support)**Are you passionate about delivering exceptional customer experiences? Do you have strong English communication skills and previous customer service experience? Join our team and help deliver outstanding after-sales support for Amazon customers while building your career in a fast-growing and professional environment. **Location:** 6th of October City, Egypt **Compensation** 15,000 EGP Net Salary 500 EGP Monthly KPI Bonus### Key Responsibilities* Handle customer inquiries via Amazon Buyer-Seller Messaging and phone support.* Resolve customer complaints efficiently and professionally.* Process returns and refunds according to Amazon policies.* Negotiate suitable solutions, including replacements, troubleshooting, and partial refunds.* Handle escalated cases such as disputes, negative feedback, and A-to-Z claims.* Coordinate with warehouse and logistics teams regarding returned or damaged products.* Maintain accurate customer records and meet quality and performance KPIs.### Requirements Previous professional work experience is required. Fluent spoken and written English with excellent phone communication skills. Previous customer service experience is required. Experience with Amazon Customer Service or e-commerce after-sales support is a strong advantage. Excellent problem-solving, complaint-handling, and negotiation skills. Ability to work independently while managing multiple tasks. Detail-oriented with a strong commitment to customer satisfaction.### Benefits Social Insurance Medical Insurance Professional work environment Career development opportunities Ongoing training and support **Ready to join us?**Send your CV via Whats App: **01025182581**Know someone who's a great fit? Tag them in the comments or share this opportunity with your network!

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Company Description RAM Egypt is a leading company in Egypt specializing in the Pets feed sectors. Role Description The Sales Specialist is a full-time, on-site role based in Cairo - Giza - Delta - Alex . This role is responsible for identifying and visiting potential and existing customers, presenting product offerings, and closing sales to meet assigned targets. The Sales Specialist will manage customer relationships, follow up on orders, handle inquiries, and ensure high-quality customer service. Daily tasks include preparing sales reports, updating customer data, coordinating with internal teams on pricing and availability, and supporting promotional activities and training sessions as needed. Qualifications Strong Communication and Customer Service skills to engage clients, build rapport, and support long-term relationships. Proven Sales experience with the ability to meet targets and effectively promote products in a competitive market. Sales Management and Training capabilities to support team initiatives, share product knowledge, and contribute to sales process improvement. Ability to work on-site in 10th of Ramadan, manage field visits, and maintain an organized schedule. Basic proficiency in MS Office and CRM tools for reporting, documentation, and customer data management. Prior experience in FMCG or pet food industries is an advantage. Diploma or bachelor’s degree in Business, Marketing, or a related field is preferred. Strong problem-solving skills, resilience, and a results-oriented mindset. Having car is a must . Minimum of one year of experience is required. Benefits Competitive Salaries Social Insurance Medical Insurance Professional development opportunities

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19.5k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000