Financial Analyst Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose<p>The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><br><br>Key Responsibilities<ul><li><p>Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p><br><br></li><li><p>Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p><br><br></li><li><p>Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p><br><br></li><li><p>Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p><br><br></li><li><p>Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p><br><br></li><li><p>Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p><br><br></li><li><p>Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p><br><br></li><li><p>Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p><br><br></li><li><p>Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p><br><br></li><li><p>Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p><br><br></li></ul><br>Qualifications, Experience and Competencies<ul><li><p>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p><br><br></li><li><p>Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p><br><br></li><li><p>Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p><br><br></li><li><p>Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p><br><br></li><li><p>Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p><br><br></li><li><p>Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p><br><br></li><li><p>Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p><br><br></li><li><p>Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p><br><br></li><li><p>Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p><br><br></li><li><p>Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p><br><br></li><li><p>Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We <strong>Deliver the Difference</strong> </p><br><br><p>✨ We <strong>Care</strong> </p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Our Client is a global provider of advanced air filtration and clean air solutions serving commercial, industrial, and highly regulated environments. Its solutions help organizations improve air quality, protect critical processes, enhance operational efficiency, and reduce energy consumption. The business works across a broad range of applications where reliable filtration and controlled environments are essential.</p><br><br>Job Description<br><p>If you combine strong mechanical engineering knowledge with a genuine commercial mindset and enjoy working directly with customers, this is an opportunity to take ownership of a growing market and help businesses solve technical challenges across clean process and filtration applications.</p><br><p>Our client is a global provider of advanced air filtration and clean process solutions serving commercial, industrial, and highly regulated environments. Its solutions support organizations where air quality, process protection, controlled environments, and reliable filtration are critical.</p><br><p>Why This Opportunity Matters</p><br><p>As a <strong>B2B Sales Engineer - Air Clean Process</strong>, you will sit at the intersection of engineering, customer relationships, and technical sales.</p><br><p>You will work directly with customers across Egypt to understand their applications, identify their technical requirements, and support the development of appropriate solutions. This is a highly customer-facing role where technical credibility and the ability to understand customer needs are just as important as commercial drive.</p><br><p>The role is particularly suited to a Mechanical Engineer with experience in pharmaceutical or life sciences applications, ideally combined with exposure to HVAC, filtration, clean process, or related industrial solutions.</p><br><p>You will have significant ownership of your territory and customer relationships, with the expectation that you can operate independently while working as part of a broader international team.</p><br><p>What You'll Own</p><br><ul><li>Develop and manage customer relationships across Egypt within clean process, filtration, and related industrial applications.</li><li>Identify and develop new B2B sales opportunities across Pharmaceuticals, Life Sciences, Food &amp; Beverage, and other relevant industrial environments.</li><li>Visit customers and understand their technical applications, operational requirements, and challenges.</li><li>Act as a trusted technical point of contact, building credibility with customers through a strong understanding of their industry and applications.</li><li>Handle customer technical inquiries and work toward appropriate technical solutions based on their requirements.</li><li>Apply your knowledge of HVAC, filtration, clean process, and related applications to support customer requirements.</li><li>Support customers throughout the technical sales process, from understanding their requirements through solution discussions and commercial follow-up.</li><li>Build and maintain strong relationships with technical and commercial stakeholders within customer organizations.</li><li>Work closely with internal teams and colleagues across different functions and countries to support customer requirements and opportunities.</li><li>Develop your territory proactively, identify opportunities, and maintain consistent follow-up with existing and potential customers.</li><li>Represent the company professionally during customer meetings, site visits, technical discussions, presentations, and relevant industry activities.</li><li>Manage your activities independently and take ownership of customer relationships, opportunities, and follow-up across your territory.</li><li>Contribute to achieving sales objectives through consultative, technically credible B2B selling.</li></ul><br>Qualifications<br><p>What Makes You Successful</p><br><p>You'll thrive in this role if you are technically confident, commercially driven, customer-focused, and comfortable taking ownership without being heavily managed.</p><br><p>You should bring:</p><br><ul><li>A Bachelor's degree in Mechanical Engineering.</li><li>Supporting clients within the Pharmaceutical/Life Sciences or applications is important for this role.</li><li>2–5 years of relevant experience in technical sales, sales engineering, application engineering, or a closely related customer-facing technical role.</li><li>Proven practical experience in HVAC, air filtration, industrial filtration, clean process applications, or related technical solutions.</li><li>Experience working directly with customers and understanding their technical requirements and applications.</li><li>The ability to translate customer requirements into appropriate technical solutions and communicate those solutions clearly.</li><li>A genuine interest in B2B technical sales and the ability to combine technical credibility with commercial awareness.</li><li>Strong communication and relationship-building skills, with the confidence to interact directly with customers and technical stakeholders.</li><li>A proactive, energetic, and self-motivated approach to work.</li><li>The ability to work independently, prioritize activities, manage customer follow-up, and take ownership of your territory.</li><li>Strong and fluent English and Arabic communication skills.</li><li>A valid driving licence and reliable access to a vehicle for business travel.</li><li>The flexibility and willingness to travel regularly across Egypt, including Cairo, Alexandria, and other governorates as required.</li></ul><p>Particularly Relevant Backgrounds</p><br><p><strong>Candidates with experience in any of the following areas are particularly encouraged to apply:</strong></p><br><ul><li>HVAC Sales Engineering</li><li>Air filtration and industrial filtration</li><li>Dust collection systems</li><li>Clean process and controlled-environment applications</li><li>Air quality and ventilation solutions</li><li>Application Engineering related to HVAC, filtration, or dust collection</li><li>Technical sales of HVAC, filtration, dust collection, or related industrial solutions</li></ul><br>Additional Information<br><p><strong>What You'll Get</strong></p><br><p>This role offers the opportunity to build your career at the intersection of engineering, technical sales, and customer relationship management.</p><br><p>You'll work directly with customers across Egypt, gain exposure to technically demanding applications, and develop your expertise in industries where filtration, clean processes, air quality, and operational performance are critical.</p><br><p>You'll also work within an international environment alongside colleagues from different countries and functions, while having significant autonomy and ownership of your customer relationships and market activities.</p><br><p>If you're a Mechanical Engineer who enjoys solving customer problems, building relationships, being in the field, and turning technical expertise into commercial value, this could be an excellent opportunity to take the next step in your technical sales career.</p><br><br><br> </div>

<blockquote><p><strong>Important: </strong>This is a dual-role position combining hands-on Data Science and Machine Learning work with technical training and learner mentoring. The successful candidate will contribute to real-world technical projects while also delivering instructor-led sessions, supporting learners, and mentoring them through practical assignments and projects. Candidates should be genuinely interested and capable in both responsibilities.</p></blockquote><p></p><h3>1- Data Science &amp; Machine Learning Responsibilities</h3><ul><li><p>Analyze structured and semi-structured datasets to identify patterns, trends, and actionable insights.</p></li><li><p>Perform data cleaning, preprocessing, exploratory data analysis, and feature engineering.</p></li><li><p>Build, train, evaluate, and improve machine learning models.</p></li><li><p>Work on classification, regression, clustering, forecasting, and other applied Data Science problems.</p></li><li><p>Apply appropriate statistical techniques and model evaluation methodologies.</p></li><li><p>Use Python and SQL for data extraction, transformation, analysis, and modeling.</p></li><li><p>Develop clear, reusable analytical notebooks, scripts, and workflows.</p></li><li><p>Create meaningful data visualizations and communicate technical findings effectively.</p></li><li><p>Participate in internal and client-facing Data Science and AI projects.</p></li><li><p>Collaborate with AI, engineering, and business teams on selected technical initiatives.</p></li><li><p>Document models, experiments, datasets, assumptions, and technical outcomes.</p></li></ul><p></p><h3>2- Generative AI Responsibilities</h3><ul><li><p>Apply modern Generative AI tools in practical technical and business use cases.</p></li><li><p>Understand the fundamentals of Large Language Models and their applications.</p></li><li><p>Use prompt engineering techniques effectively.</p></li></ul><ul><li><p>Understand the fundamentals of embeddings, vector databases, and Retrieval-Augmented Generation.</p></li><li><p>Support introductory Generative AI demonstrations, exercises, and workshops.</p></li><li><p>Experiment with LLM APIs and basic AI workflows when required.</p></li></ul><p></p><h3>3- AI &amp; Data Science Instructor Responsibilities</h3><ul><li><p>Deliver professional training sessions in Python, statistics, SQL, Data Science, Machine Learning, and introductory AI topics.</p></li><li><p>Explain complex technical concepts in a clear, practical, and structured manner.</p></li><li><p>Conduct hands-on labs, workshops, exercises, and project-based learning sessions.</p></li><li><p>Mentor learners throughout assignments, technical projects, and capstone projects.</p></li><li><p>Review code, analytical approaches, machine learning models, and project outputs.</p></li><li><p>Provide structured and constructive technical feedback.</p></li><li><p>Support learners in troubleshooting programming, analytical, and machine learning challenges.</p></li><li><p>Contribute to practical exercises, case studies, datasets, and learning materials.</p></li><li><p>Track learner progress and identify areas requiring additional support.</p></li><li><p>Help learners build strong technical portfolios and real-world Data Science projects.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3><strong>Education</strong></h3><ul><li><p>Bachelor's degree in <strong>Computer Science, Artificial Intelligence, Data Science, Computer Engineering, Software Engineering, Information Systems, Statistics, Mathematics</strong>, or another relevant technical discipline.</p></li><li><p>Postgraduate studies or recognized professional certifications in Data Science, Machine Learning, or Artificial Intelligence are considered an advantage.</p></li></ul><p></p><h3><strong>Must-Have Technical Skills</strong></h3><ul><li><p>Strong proficiency in <strong>Python</strong>.</p></li><li><p>Strong practical experience with <strong>Pandas, NumPy, Matplotlib, and Scikit-learn</strong>.</p></li><li><p>Strong understanding of <strong>statistics, probability, exploratory data analysis, and data preprocessing</strong>.</p></li><li><p>Good understanding of supervised and unsupervised machine learning.</p></li><li><p>Practical experience with regression, classification, clustering, feature engineering, and model evaluation.</p></li><li><p>Strong working knowledge of <strong>SQL and relational databases</strong>.</p></li><li><p>Ability to work with real-world datasets and translate business problems into analytical approaches.</p></li><li><p>Experience completing end-to-end Data Science or Machine Learning projects.</p></li><li><p>Familiarity with Git/GitHub and professional development practices.</p></li></ul><p></p><h3>Generative AI Knowledge</h3><p>The candidate is <strong>not required to be a specialized Generative AI Engineer</strong>, but should have:</p><ul><li><p>Practical understanding of Large Language Models.</p></li><li><p>Familiarity with prompt engineering.</p></li><li><p>Experience using modern Generative AI platforms.</p></li><li><p>Basic understanding of embeddings, vector databases, and RAG.</p></li><li><p>Basic familiarity with LLM APIs.</p></li><li><p>Exposure to LangChain, LlamaIndex, or similar frameworks is a plus.</p></li></ul><p>&nbsp;</p><h3><strong>Soft Skills &amp; Competencies</strong></h3><ul><li><p>Ability to work in a fast-paced, dynamic environment</p></li><li><p>Strong presentation, explanation, and communication skills.</p></li><li><p>Excellent communication and presentation skills, with the ability to explain complex concepts to diverse audiences.</p></li><li><p>Ability to simplify complex technical concepts for learners with different backgrounds.</p></li><li><p>Comfortable speaking and presenting in front of groups.</p></li><li><p>Ability to deliver structured technical training sessions.</p></li><li><p>Problem-solving mindset and analytical thinking</p></li></ul><ul><li><p>Demonstrated experience teaching, mentoring, or delivering technical training in an academic or corporate setting.</p></li></ul><ul><li><p>Strong command of English and Arabic.</p></li><li><p>Professional attitude, organization, accountability, and attention to detail.</p></li></ul><p>&nbsp;</p><h3>Preferred Experience</h3><ul><li><p><strong>1–4 years of practical Data Science, Machine Learning, or related technical experience.</strong></p></li><li><p>Previous experience as an instructor, teaching assistant, mentor, tutor, or technical trainer is highly preferred.</p></li><li><p>Strong Data Science portfolio, GitHub profile, or demonstrated technical projects.</p></li><li><p>Experience working on real business or client datasets is preferred.</p></li><li><p>Exposure to Generative AI projects is an advantage.</p></li></ul><ul><li><p>Epsilon AI alumni are strongly preferred (Epsiloneer)</p></li></ul><p><strong>Exceptional fresh graduates with strong technical portfolios, practical projects, and demonstrated teaching ability may also be considered.</strong></p><p></p>

<p>As part of OTAK’s continued growth and expansion plan for the second half of 2026, we are looking for a Senior Technical Sales Engineer – Solar Energy to join our team.</p><p><strong>Job Purpose</strong></p><p>The Senior Technical Sales Engineer – Solar Energy is responsible for driving business growth and achieving assigned sales targets by identifying new opportunities, developing client relationships, and delivering technically sound and commercially competitive Solar Energy solutions.</p><p>The role combines <strong>Technical Sales, Business Development, and Solar Engineering</strong>, covering the full pre-sales cycle from opportunity identification and technical assessment through solution design, techno-commercial proposals, negotiation, and successful closure.</p><p>The position focuses on <strong>mega-scale and utility-scale Solar PV projects, large C&amp;I applications, Off-Grid &amp; Hybrid Solar Systems, Energy Storage Systems (ESS/BESS), and Solar Pumping Systems</strong>.</p><p><strong>Key Accountabilities</strong></p><p><strong>Sales &amp; Business Development</strong></p><ul><li><p>Generate new Solar Energy business opportunities and actively develop new customers and markets.</p></li><li><p>Build and maintain strong relationships with clients, consultants, developers, and EPC contractors.</p></li><li><p>Manage the full sales cycle from lead generation and opportunity qualification through proposal, negotiation, and closure.</p></li><li><p>Achieve assigned sales targets while maintaining acceptable profitability and commercial margins.</p></li><li><p>Develop existing accounts and identify additional business opportunities.</p></li><li><p>Maintain an active sales pipeline and conduct regular client visits and business development meetings.</p></li><li><p>Monitor market trends, competitors, technologies, and emerging business opportunities.</p></li></ul><p><strong>Technical Sales &amp; Solution Development</strong></p><ul><li><p>Review RFQs, RFPs, specifications, drawings, BOQs, and client technical requirements.</p></li><li><p>Conduct site visits and technical assessments to develop suitable Solar Energy solutions.</p></li><li><p>Prepare and optimize Solar PV designs, system sizing, layouts, SLDs, electrical calculations, and energy yield analysis.</p></li><li><p>Select and technically evaluate PV modules, inverters, mounting systems, ESS/BESS, transformers, protection devices, and other system components.</p></li><li><p>Develop technical solutions for <strong>mega-scale, utility-scale, C&amp;I, Off-Grid, Hybrid, ESS/BESS, and Solar Pumping applications</strong>.</p></li><li><p>Perform load analysis, battery sizing, system configuration, and equipment selection for Off-Grid and Energy Storage solutions.</p></li><li><p>Develop value-engineered solutions that balance technical performance, reliability, competitiveness, and project cost.</p></li><li><p>Ensure proposed solutions comply with applicable standards, specifications, and client requirements.</p></li></ul><p><strong>Techno-Commercial Proposals &amp; Closing</strong></p><ul><li><p>Prepare and review BOQs, technical proposals, compliance statements, technical clarifications, and techno-commercial offers.</p></li><li><p>Coordinate with Procurement and suppliers for equipment selection, technical evaluation, costing, and competitive pricing.</p></li><li><p>Lead technical discussions and presentations with clients and consultants.</p></li><li><p>Respond to technical and commercial clarifications throughout the sales process.</p></li><li><p>Participate in commercial negotiations and follow up on proposals until successful order or project closure.</p></li><li><p>Ensure proper handover of awarded projects to the relevant execution teams.</p></li></ul><p><strong>Reporting &amp; Coordination</strong></p><ul><li><p>Maintain accurate sales pipeline, forecasts, opportunity reports, and client visit reports.</p></li><li><p>Track opportunities against assigned sales targets and expected closures.</p></li><li><p>Coordinate with Engineering, Procurement, Projects, and other internal teams during the pre-award stage.</p></li><li><p>Provide post-award technical clarification and support when required.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Required Skills &amp; Competencies</strong></p><ul><li><p>Strong Technical Sales and Business Development capabilities within the Solar Energy sector.</p></li><li><p>Strong knowledge of Solar PV design, sizing, engineering calculations, and system optimization.</p></li><li><p>Strong understanding of <strong>mega-scale, utility-scale, and C&amp;I Solar PV systems</strong>.</p></li><li><p>Good knowledge of <strong>Off-Grid/Hybrid Solar, ESS/BESS, and Solar Pumping Systems</strong>.</p></li><li><p>Strong capability in preparing BOQs, technical proposals, and techno-commercial offers.</p></li><li><p>Strong customer acquisition, negotiation, presentation, and closing skills.</p></li><li><p>Strong commercial awareness, value-engineering, and problem-solving capabilities.</p></li><li><p>Target-driven and results-oriented with a strong business development mindset.</p></li><li><p>Very good command of English.</p></li><li><p>Proficiency in <strong>PVsyst and AutoCAD</strong>.</p></li></ul><p><strong>Required Education</strong></p><ul><li><p>Bachelor's degree in Electrical Engineering.</p></li></ul><p><strong>Minimum Required Experience</strong></p><ul><li><p><strong>Minimum 5 years of relevant experience in Solar Energy</strong>, with strong exposure to Technical Sales, Pre-Sales, Business Development, Solar Engineering, and/or EPC Solar projects.</p></li><li><p>Proven experience in developing new business opportunities and achieving sales targets.</p></li><li><p>Experience in preparing and presenting technical and techno-commercial Solar solutions.</p></li><li><p>Hands-on experience in <strong>mega-scale and/or utility-scale Solar PV projects</strong>.</p></li><li><p>Practical experience in <strong>Off-Grid Solar and Energy Storage Systems (ESS/BESS)</strong>.</p></li><li><p>Experience in <strong>Solar Pumping Systems</strong>.</p></li><li><p>Experience dealing with clients, consultants, developers, EPC contractors, and suppliers.</p></li><li><p><strong>Owning a personal car and holding a valid driving license are mandatory requirements for this position.</strong></p></li></ul><p></p>

Handle end-to-end recruitment cycle for technical and non-technical roles. Source, screen, and coordinate interviews for technical positions. Manage onboarding and employee documentation. Handle personnel activities and ensure compliance with labor law. Support payroll preparation and attendance management. Maintain employee records and HR database<br><br>Requirements<br><br>2-3 years of experience as an HR Generalist. Previous experience in the Construction Industry is a must. Strong experience in Technical Recruitment and hiring technical positions. Solid knowledge of Personnel and Payroll processes. Good understanding of labor law and HR operations. Fluent English is a must. Excellent communication and interpersonal skills<br><br>Benefits<br><br>Competitive salary Medical & Social Insurance Payroll benefits Learning & Development opportunities (including Educational Fund)

<p>Join us as a Senior Engineer leading electrical systems projects that power critical infrastructure. You'll take ownership of technical solutions from concept to completion, managing teams and delivering innovative power systems that meet the highest standards of quality and performance. What will you do? Own technical execution for electrical systems projects spanning HV, MV, and LV power networks Design comprehensive power system architectures integrating generation, storage, conversion, and distribution components Lead technical teams through all project phases including design, supplier management, implementation, and testing Assess and manage technical risks while maintaining transparent communication with stakeholders and leadership What are the key skills we are looking for? Problem Solving advanced level; resolving complex technical challenges across electrical system integration and delivery Electrical Distribution Systems intermediate level; designing and implementing reliable power networks for diverse market segments Technical Solution Design intermediate level; translating customer requirements into optimized electrical architectures Project Management developing level; coordinating technical activities from tendering through project closure Power Systems Design developing level; architecting AC, DC, and hybrid electrical systems with behavioral analysis Requirements Analysis intermediate level; capturing customer needs and defining implementable technical solutions Power-System Protection intermediate level; ensuring safety and reliability across electrical network assets Risk Assessment intermediate level; identifying technical risks and developing mitigation strategies throughout project lifecycle</p><p><strong>Desired Candidate Profile</strong></p><p>Proven ability to lead and mentor technical professionals in complex engineering environments Strong stakeholder engagement skills with a customer-focused approach to solution delivery Confident decision-maker who balances technical standards with practical project constraints Team-oriented collaborator who thrives in cross-functional project settings What's in it for me? Lead high-visibility projects with direct impact on critical electrical infrastructure worldwide Work with cutting-edge power systems technology across diverse industries and applications Develop your leadership capabilities while guiding talented engineering teams Join a global organization that values technical innovation and professional growth</p><p>Education: University Msc/Bsc Electrical Engineering Degree Language requirements: Fluent in English French language will be valuable. Experience: 8-10 years of experience in a similar role. Skills requirements High level of organizational, communication, and interpersonal skills, including customer-facing and convincing. Ability to influence stakeholders on the correct project technical strategy. Ability to learn from others, share your knowledge, coach others and collaboration. Bring your electrical systems expertise to a team that's building the future apply today!</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is seeking a dedicated Customer Service Representative to serve as the first-touch support specialist for their clients’ WordPress and technical needs. The team is focused on delivering empathetic, efficient service while ensuring technical issues are properly diagnosed and escalated when necessary. This role is an opportunity to grow within a supportive environment that values development, technical curiosity, and client success.</p><br><p><strong>Location</strong></p><br><p>Fully remote | 9 AM – 5 PM CST</p><br><p><strong>Role Overview</strong></p><br><p>The WordPress Helpdesk Customer Service Representative will serve as the primary point of contact for client WordPress and technical support inquiries. This role focuses on providing Level 1 troubleshooting, maintaining clear and empathetic communication, and escalating more complex issues to technical specialists when appropriate.</p><br><p><strong>Key Responsibilities</strong></p><br>First-Touch Support<ul><li><p>Respond to customer support tickets within 24 hours via the FreeScout ticketing system.</p><br></li><li><p>Serve as the initial point of contact for WordPress and technical support inquiries.</p><br></li></ul>Technical Troubleshooting &amp; Diagnosis<ul><li><p>Navigate WordPress back-end environments to diagnose basic issues and provide Level 1 support solutions.</p><br></li><li><p>Identify and troubleshoot problems related to WordPress and Google platform tools (e.g., Google Search Console).</p><br></li><li><p>Apply structured problem-solving to assess issue scope and impact.</p><br></li></ul>Escalation &amp; Quality Assurance<ul><li><p>Recognize when issues exceed Level 1 scope and escalate appropriately to technical specialists via ActiveCollab.</p><br></li><li><p>Collaborate with management to ensure issues are properly resolved before closing tickets.</p><br></li><li><p>Provide follow-up on escalated tickets to ensure client satisfaction.</p><br></li></ul>Client Communication &amp; Relationship Management<ul><li><p>Maintain professional, empathetic communication with clients of varying technical proficiency levels.</p><br></li><li><p>Manage multiple tickets simultaneously while ensuring timely and accurate updates.</p><br></li></ul><p><strong>Qualifications</strong></p><br>Experience<ul><li><p>Level 1 IT or Service Desk support experience, or equivalent customer service background.</p><br></li><li><p>Previous helpdesk or customer support experience preferred.</p><br></li><li><p>Experience with WordPress website management preferred.</p><br></li><li><p>Exposure to ticketing systems or project management tools preferred.</p><br></li></ul>Skills<ul><li><p>Basic understanding of WordPress navigation and functionality, or strong ability to learn quickly.</p><br></li><li><p>Familiarity with Google platform tools (e.g., Google Search Console).</p><br></li><li><p>Strong written communication skills in English (written communication prioritized).</p><br></li><li><p>Problem-solving mindset with interest in developing Level 2 technical capabilities.</p><br></li><li><p>High empathy and patience when supporting clients with different technical skill levels.</p><br></li><li><p>Ability to work independently and manage multiple tickets simultaneously.</p><br></li><li><p>Proactive attitude, technical curiosity, and willingness to learn and grow.</p><br></li><li><p>Full-time availability (40 hours per week).</p><br></li></ul><p><strong>Opportunity</strong></p><br><p>This role offers the chance to strengthen technical support expertise while working in a flexible, fully remote environment. As a key first-touch support specialist, you will play a direct role in client satisfaction and service quality. The position provides hands-on experience with WordPress environments, ticketing systems, and escalation processes, within a supportive team that actively invests in your professional growth and development.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p>We are currently hiring a Technical Office Engineer for one of our clients, a growing company specialized in Furniture Manufacturing and Hospitality Projects, based in Mivida, Fifth Settlement – New Cairo.</p><p><strong>About the Role</strong></p><p>We are looking for an experienced Technical Office Engineer with strong expertise in Technical Drawings, Shop Drawings, and Woodwork within the furniture manufacturing industry.</p><p>The ideal candidate should have solid hands-on experience in preparing and reviewing detailed technical drawings for wooden furniture, custom-made furniture, and woodwork projects, ensuring that designs are accurate, practical, and suitable for production.</p><p><strong>Responsibilities</strong></p><ul><li>Prepare detailed Shop Drawings and Technical Drawings for wooden furniture and woodwork projects.</li><li>Translate design concepts, architectural drawings, and project requirements into accurate production drawings.</li><li>Prepare drawings including dimensions, materials, finishes, sections, details, and assembly information.</li><li>Review drawings and specifications to ensure technical accuracy and production feasibility.</li><li>Coordinate with Production, Installation, and Project teams to ensure drawings are suitable for manufacturing and installation.</li><li>Modify and update drawings based on project requirements and design changes.</li><li>Provide technical clarification and support to the production team.</li><li>Identify technical and manufacturing issues before production and propose practical solutions.</li><li>Maintain proper records of drawings, revisions, and project documentation.</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor’s degree in Engineering, preferably Architecture, Production, or Mechanical Engineering.</li><li>5+ years of relevant experience in Technical Office / Shop Drawings.</li><li>Mandatory hands-on experience in Woodwork and Wood Furniture Manufacturing.</li><li>Strong experience in preparing Shop Drawings and Production Drawings for wooden furniture and woodwork.</li><li>Strong knowledge of woodworking, furniture construction, materials, finishes, hardware, and manufacturing methods.</li><li>Excellent ability to read and interpret architectural, technical, and production drawings.</li><li>AutoCAD is mandatory.</li><li>Experience in hospitality, hotel, contract, or custom-made furniture is preferred.</li><li>Strong attention to detail and technical accuracy.</li><li>Good communication and coordination skills.</li></ul><p><br></p>

<p>We are seeking a dedicated and skilled Technical Support Customer Service Agent to join our dynamic team in Cairo. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for helping customers resolve their technical issues efficiently and effectively.</p><p>Key Responsibilities:</p><ul><li>Provide prompt, professional, and courteous customer service and technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.</li><li>Collaborate with other support team members and escalate complex issues to higher-level technical teams when necessary.</li><li>Document customer interactions, technical issues, and resolutions accurately in the company s CRM system.</li><li>Stay updated with the latest product features, technical updates, and industry trends to provide accurate information and support to customers.</li><li>Assist in the development of technical support documentation, FAQs, and knowledge base articles.</li><li>Contribute to ongoing training and development sessions to enhance product knowledge and support skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.</li><li>Proven experience in a technical support or customer service role, preferably in a tech company - .Strong technical troubleshooting skills and a solid understanding of software and hardware.</li><li>Excellent verbal and written communication skills in both English and Arabic.</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Customer-centric attitude with the ability to remain calm and composed under pressure.</li><li>Proficiency in using CRM software and other customer support tools.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays if required.</li><li>Preferred Skills: Experience with remote support tools and techniques.</li><li>Familiarity with various operating systems, network configurations, and cybersecurity practices.</li><li>Certification in relevant technical fields (e.g., CompTIA A+, Microsoft Certified IT Professional).</li></ul>

<ul><li><p>Providing assistance to the Manager of the Technical Office to help on the daily flow of work.</p></li><li><p>Developing and implementing strategies for new projects.</p></li><li><p>Provide guidance and support to the engineering team and assign tasks.</p></li><li><p>Monitor and troubleshoot technical issues and provide technical solutions.</p></li><li><p>Manage customer inquiries and provide technical advice.</p></li><li><p>Prepare the projects indexations with the office team.</p></li><li><p>Study vendors' and subcontractors' offers technically and financially.</p></li><li><p>Oversee site operations from start to finish, ensuring projects are completed correctly, on time, within budget, and under cost control.</p></li><li><p>Develop and implement quality control processes.</p></li><li><p>Liaise with external vendors to ensure timely and accurate delivery of required materials.</p></li><li><p>Study and prepare requests for information for all missing, unclear, conflicting, or other technical matters that may arise during execution.</p></li><li><p>Coordinate with the Site Engineer to provide all information about land coordinates and collect any required site measurements.</p></li><li><p>Coordinate with the Procurement team to provide all project requirements.</p></li><li><p>Participate in solving and reporting unexpected technical difficulties and other problems that may arise during execution to the Technical Office Manager for discussion and proper solution.</p></li><li><p>Participate in implementing Technical Office policies and procedures.</p></li><li><p>Report to the Technical Office Manager and create various analysis sheets.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s Degree in <strong>Electrical Engineering</strong></p></li><li><p><strong>7+ years of experience</strong> in technical office, maintenance, construction, or facility management.</p></li><li><p>Previous experience in a supervisory or managerial role is highly preferred.</p></li><li><p>Strong knowledge of engineering systems, maintenance planning, and project execution.</p></li><li><p>Excellent leadership, communication, and team management skills.</p></li><li><p>Strong analytical and problem-solving abilities.</p></li><li><p>Advanced knowledge of <strong>AutoCAD, Microsoft Excel, Word, PowerPoint</strong>, and reporting tools.</p></li><li><p>Ability to manage multiple projects and meet deadlines.</p></li><li><p>Good understanding of safety standards and technical compliance.</p></li><li><p>Experience in Facility Management is a strong advantage.</p></li></ul><p></p>

<p><strong>Technical Office Engineer - Furniture – Alexandria</strong></p><p><strong>&nbsp;</strong></p><p><strong>WE ARE HIRING | TECHNICAL OFFICE ENGINEER – FURNITURE - ALEXANDRIA</strong></p><p><strong>Location:</strong> Alexandria, Egypt</p><p> <strong>Experience:</strong> 3–5 Years</p><p> <strong>Industry:</strong> Furniture / Fit-Out / Interior Projects</p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare, review, and update <strong>Furniture Shop Drawings</strong> and technical details.</li><li>Prepare and review <strong>BOQs, quantity take-offs, and Material Take-Offs (MTO)</strong>.</li><li>Support <strong>cost estimation and budgeting</strong> for furniture works.</li><li>Review furniture specifications, materials, finishes, hardware, and technical requirements.</li><li>Coordinate with <strong>Design, Production, Procurement, Suppliers, and Site Teams</strong>.</li><li>Coordinate furniture works with <strong>Architectural, Civil, Electrical, and MEP requirements</strong>.</li><li>Review technical submissions, material samples, and supplier quotations.</li><li>Conduct site visits and support the team in resolving technical and installation issues.</li><li>Maintain accurate technical documentation, drawing revisions, and project records.</li><li>Ensure furniture works comply with approved drawings, specifications, quality standards, and project requirements.</li></ul><p><strong> Requirements</strong></p><ul><li>Bachelor’s degree in <strong>Engineering, Architecture, Interior Design</strong>, or a related field.</li><li><strong>3–5 years of relevant experience</strong> in Technical Office, Furniture, Fit-Out, Interior Design, or Construction.</li><li>Strong knowledge of <strong>Furniture Shop Drawings and technical detailing</strong>.</li><li>Experience in <strong>BOQ preparation, quantity surveying, and cost estimation</strong>.</li><li>Strong <strong>AutoCAD</strong> skills and ability to read and interpret technical drawings.</li><li>Good knowledge of furniture materials, finishes, hardware, and manufacturing methods.</li><li>Excellent attention to detail and accuracy.</li><li>Strong communication, coordination, problem-solving, and time-management skills.</li><li>Ability to work under pressure and meet project deadlines.</li></ul><p>&nbsp;<strong>Interested candidates are invited to send their CV to:</strong></p><p><strong>Dr. Ehab Ouf</strong></p><p><strong> </strong>Ehab.Ouf@progrow-egypt.com</p><p><br></p>

<p><strong>Delta Integrated Solutions</strong> is an MEP &amp; Integrated Solutions company specializing in Electrical Works, ELV Systems, Security Solutions, Structured Cabling, Data Centers, and Critical Infrastructure.</p><p>We are looking for a <strong>Technical Office Engineer</strong> to join our team in <strong>El Sheikh Zayed</strong>. The ideal candidate will have an engineering background, strong attention to detail, and an interest in developing their career in technical office and engineering solutions.</p><ul><li><p><strong>Experience:</strong> 1–2 years.</p></li><li><p><strong>Location:</strong> El Sheikh Zayed, Giza</p></li><li><p><strong>Work Model:</strong> Full-Time, On-Site</p></li></ul><h2>Key Responsibilities</h2><ul><li><p>Review and study project drawings, specifications, and technical requirements.</p></li><li><p>Prepare technical documentation, submittals, and material datasheets.</p></li><li><p>Assist in reviewing drawings and ensuring compliance with project specifications.</p></li><li><p>Coordinate with suppliers and vendors to obtain technical information, quotations, and product details.</p></li><li><p>Prepare technical and commercial comparisons.</p></li><li><p>Support the preparation of offers based on project requirements.</p></li><li><p>Coordinate with Sales, Procurement, and other internal teams to ensure accurate project requirements.</p></li><li><p>Follow up on technical approvals, documentation, and project-related requirements.</p></li><li><p>Assist in preparing and updating drawings using AutoCAD when required.</p></li><li><p>Maintain organized technical records and documentation.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Electrical Engineering or Communications Engineering is a must</strong>.</p></li><li><p>1–2 years of experience in a Technical Office, Electrical Engineering, ELV, or related engineering role is preferred.</p></li></ul><ul><li><p>Good understanding of technical drawings, specifications, and engineering documents.</p></li><li><p>Experience with <strong>AutoCAD</strong> is preferred.</p></li><li><p>Good knowledge of Microsoft Office, especially Excel and Word.</p></li><li><p>Strong attention to detail and analytical skills.</p></li><li><p>Good communication and coordination skills.</p></li><li><p>Good command of English.</p></li><li><p><strong>Giza residents preferred</strong>.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Prepare secondary system design deliverables, including protection Single Line Diagrams (SLDs), AC/DC schematics, panel layouts, signal lists, and cable schedules.</li> <li>Perform protection coordination studies, relay setting calculations, and CT/VT sizing calculations.</li> <li>Develop detailed engineering drawings and technical documentation for protection and control systems.</li> <li>Coordinate secondary design activities with Primary, RTU, Civil, and other engineering disciplines to ensure design integration.</li> <li>Review vendor technical offers and prepare technical evaluation reports for protection, control, and automation equipment.</li> <li>Ensure all engineering designs comply with client specifications, IEC/IEEE standards, grid codes, and company quality standards.</li> <li>Provide technical support to site teams during installation, testing, commissioning, and project execution.</li> <li>Coordinate with the Sales and Presales teams to provide technical input during proposal development and tendering activities.</li> <li>Monitor the technical progress of assigned projects and ensure timely delivery of engineering deliverables.</li> <li>Review and resolve technical queries, design changes, and engineering issues throughout the project lifecycle.</li> <li>Prepare and submit technical reports, engineering documentation, and project status updates to the Technical Office Team Leader.</li> <li>Support continuous improvement initiatives by implementing engineering best practices and standardizing design processes.</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3>Key Responsibilities:</h3><ul><li><p>Review and verify the <strong>technical specifications of automotive spare parts</strong>.</p></li><li><p>Ensure parts comply with the required <strong>technical specifications and applications</strong>.</p></li><li><p>Identify and select the correct <strong>Part Numbers</strong>.</p></li><li><p>Evaluate and select suitable <strong>alternative / equivalent spare parts</strong> before import.</p></li><li><p>Review suppliers' technical catalogs, specifications, and product data.</p></li><li><p>Coordinate with the <strong>Foreign Purchasing &amp; Import Department</strong> regarding technical requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience:</strong> A minimum of <strong>3-7 years</strong> of progressive, hands-on experience in technical import, foreign procurement, mechanical engineering, or a related supply chain role within the automotive spare parts sector.</p></li><li><p>Bachelor's degree in <strong>Engineering</strong> or a relevant technical field.</p></li><li><p><strong>Practical experience in Automotive Spare Parts is mandatory.</strong></p></li><li><p>Good knowledge of <strong>spare parts, Part Numbers, applications, and technical specifications</strong>.</p></li><li><p>Strong analytical and technical evaluation skills.</p></li><li><p>Good command of <strong>MS Office</strong>, especially Excel.</p></li><li><p>Good English communication skills.</p></li><li><p>Experience with <strong>ERP systems</strong> is an advantage.</p></li></ul><p></p>

<ul><li><p>Prepare and review technical drawings, shop drawings, and BOQs for steel projects.</p></li><li><p>Coordinate between the Technical Office, Site, consultants, and subcontractors to ensure smooth project execution.</p></li><li><p>Review project specifications, drawings, and quantities, and ensure compliance with approved standards.</p></li><li><p>Prepare material take-offs, technical reports, and project documentation.</p></li><li><p>Follow up on site progress and resolve technical issues related to steel works.</p></li><li><p>Coordinate with production, procurement, and site teams to ensure timely project delivery.</p></li><li><p>Handle technical submittals, RFIs, and revisions as required.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Civil or Structural Engineering.</p></li><li><p><strong>2–5 years of relevant experience in Technical Office and Site Engineering.</strong></p></li><li><p><strong>Strong experience in Steel Structures is a Plus.</strong></p></li><li><p>Good knowledge of shop drawings, BOQs, quantity surveying, and technical submittals.</p></li><li><p>Proficiency in AutoCAD; knowledge of other engineering/design software is a plus.</p></li><li><p>Strong technical, coordination, and problem-solving skills.</p></li></ul><p></p>

<p></p><ul><li><p><strong>Overview:</strong> As a Technical Sales Engineer, you will be the crucial link between our advanced solutions and our valued clients. You will leverage your deep technical understanding and persuasive communication skills to identify needs, present compelling solutions, and close deals. This role demands a blend of engineering insight and sales strategy, all within a fast-paced and rewarding environment.</p></li><li><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Masterfully conduct</strong> product demonstrations and technical presentations to prospective clients, showcasing the unique value and capabilities of our offerings.</p></li><li><p><strong>Collaborate closely</strong> with sales teams to understand client requirements and develop tailored technical solutions that address their specific challenges.</p></li><li><p><strong>Act as a trusted advisor</strong>, providing expert technical guidance and support throughout the sales cycle.</p></li><li><p><strong>Prepare and deliver</strong> compelling technical proposals, ensuring alignment with client needs and business objectives.</p></li><li><p><strong>Stay abreast</strong> of industry trends, competitive landscapes, and emerging technologies to maintain a competitive edge.</p></li><li><p><strong>Build and nurture</strong> strong, long-lasting client relationships, fostering loyalty and repeat business.</p></li><li><p><strong>Achieve and exceed</strong> sales targets by effectively managing your pipeline and driving successful conversions.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> This role demands a unique fusion of technical expertise and sales acumen. You'll be utilizing your knowledge of engineering principles, engaging in solution selling, and mastering CRM software to manage your pipeline effectively. Your ability to communicate complex technical concepts clearly will be paramount.</p></li><li><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As a Technical Sales Engineer, you'll have unparalleled opportunities to expand your technical knowledge, refine your sales strategies, and advance into leadership roles. Expect continuous learning, mentorship, and a clear path for career progression within a rapidly expanding market.</p></li><li><p><strong>Team &amp; Culture:</strong> Join a collaborative, innovative, and results-driven team where your contributions are highly valued. We foster a culture of excellence, mutual support, and continuous improvement. You'll work alongside passionate professionals dedicated to pushing boundaries and achieving collective success.</p></li><li><p><strong>Impact:</strong> Your work will directly contribute to our company's growth, market expansion, and client satisfaction. You will play a pivotal role in bringing innovative solutions to our customers, helping them achieve their goals and solidifying our position as an industry leader. Your success is our success!</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites:</strong> We're seeking an <strong>Experienced</strong> professional with <strong>3-10 years</strong> of progressive experience in Technical Sales, Sales Engineering, or a closely related technical sales role. Your track record of success in a similar capacity will be key.</li><li><strong>Essential Skills for Success:</strong><ul><li><strong>Proven expertise</strong> in <strong>Technical Sales</strong> and general <strong>Sales</strong> methodologies.</li><li>A solid foundation in <strong>Engineering Principles</strong>, enabling you to understand and articulate complex technical solutions.</li><li>Exceptional ability in conducting compelling <strong>Product Demonstrations</strong> and <strong>Technical Presentations</strong>.</li><li>Demonstrated proficiency in <strong>Solution Selling</strong> and understanding client needs.</li><li>Strong capabilities in <strong>Client Relationship Management</strong> and fostering long-term partnerships.</li><li>Outstanding <strong>Negotiation</strong> skills with a track record of successful deal closures.</li><li>Experience in <strong>Business Development</strong> and identifying new market opportunities.</li><li>Familiarity with <strong>CRM Software</strong> (e.g., Salesforce) for pipeline management and reporting.</li><li>A keen eye for <strong>Market Analysis</strong> to identify trends and competitive advantages.</li><li>Superior <strong>Communication</strong> and interpersonal skills, both written and verbal.</li><li>Excellent <strong>Problem-Solving</strong> abilities to address client challenges effectively.</li></ul></li><li><strong>Educational Background:</strong> While a specific degree is not mandated, a strong academic background in Engineering, Computer Science, or a related technical field is highly valued and will provide a solid foundation for this role.</li><li><strong>Career Level Expectations:</strong> This role is designed for an <strong>Experienced</strong> professional who is ready to take ownership, drive significant impact, and contribute immediately to our strategic objectives.</li></ul>

<p>Are you a dynamic individual with a passion for both cutting-edge technology and achieving ambitious sales goals? We are searching for an exceptional <strong>Sales Engineer</strong> to join our vibrant team in <strong>Cairo, Egypt</strong>! This is an incredible <strong>On-site, Full-Time</strong> opportunity for an experienced professional to bridge the gap between complex technical solutions and successful business outcomes.</p><p><strong>Overview:</strong> As a Sales Engineer, you will be the crucial link, combining your deep engineering knowledge with your persuasive sales acumen. You'll work at the forefront of innovation, translating intricate technical specifications into compelling value propositions for our clients. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a tangible impact on our growth.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Collaborate</strong> closely with the sales team to identify and qualify sales opportunities, providing expert technical support throughout the sales cycle.</li><li><strong>Conduct</strong> in-depth technical presentations and product demonstrations tailored to client needs, showcasing the unique benefits of our solutions.</li><li><strong>Understand</strong> customer requirements and challenges, then design and propose comprehensive technical solutions that address their specific business objectives.</li><li><strong>Achieve</strong> and exceed assigned <strong>Sales Targets</strong> by effectively communicating technical value and building strong client relationships.</li><li><strong>Prepare</strong> detailed technical proposals, specifications, and quotations, ensuring accuracy and alignment with customer expectations.</li><li><strong>Act</strong> as a subject matter expert, staying abreast of industry trends, competitor activities, and emerging technologies within mechanical, electrical, and telecom/technology engineering fields.</li><li><strong>Provide</strong> post-sales technical assistance and support as needed, ensuring customer satisfaction and long-term partnerships.</li></ul><p><strong>Skills & Technologies:</strong> This role demands a unique blend of technical mastery and sales prowess. You will leverage your strong foundation in <strong>Engineering</strong> principles, combined with exceptional <strong>Sales</strong> capabilities, including a proven track record of meeting or exceeding <strong>Sales Target</strong>s. Experience with CRM software and various presentation tools will be highly beneficial.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As a Sales Engineer, you will have ample opportunities to expand your technical expertise, refine your sales strategies, and take on increasing responsibilities within our growing organization. We encourage continuous learning and provide pathways for advancement into leadership or specialized technical roles.</p><p><strong>Team & Culture:</strong> Join a collaborative and innovative team that values expertise, initiative, and customer success. We foster an environment where your ideas are heard, and your contributions are celebrated. You'll work alongside dedicated professionals who are passionate about delivering excellence and making a difference in the market.</p><p><strong>Impact:</strong> Your work will directly influence our market presence and client satisfaction. By skillfully articulating the value of our engineering solutions, you will play a pivotal role in securing new business, expanding existing accounts, and contributing significantly to the company's overall success and reputation in the region.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience:</strong> A minimum of <strong>5-8 years</strong> of progressive experience in a Sales Engineering or similar technical sales role, demonstrating a strong track record of success.</li><li><strong>Skills:</strong> Proven expertise in <strong>Engineering</strong> principles relevant to mechanical, electrical, or telecom/technology sectors. Exceptional ability to meet and exceed <strong>Sales Target</strong>s through effective <strong>Sales</strong> strategies, including strong technical sales, client relationship management, and solution selling.</li><li><strong>Technical Acumen:</strong> Deep understanding of complex technical systems and the ability to articulate their value to non-technical stakeholders.</li><li><strong>Communication:</strong> Outstanding presentation, negotiation, and interpersonal communication skills, with the ability to build rapport and influence decision-makers.</li><li><strong>Problem-Solving:</strong> A keen analytical mind with the ability to diagnose customer needs and propose effective, innovative solutions.</li><li><strong>Career Level:</strong> This is an <strong>Experienced</strong> level position, requiring a self-starter who can operate autonomously while also being a strong team player.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Family Group: </b></p><br>Research &amp; Technology Group<p><br><b>Job Description: </b></p><br><p><b>Lubricants Senior Technologist, Technology Deployment, META</b></p><br><p><b>Job purpose</b></p><br><p>The Lubricant Senior Technologist, Technology Deployment, interfaces with Technology teams across the globe, the lubricant business functions (sales, marketing, supply chain) to provide overall customer technical support, deploy and launch new automotive lubricant products and enable business growth in Castrol META. The specific product accountabilities and projects will vary depending on priorities and workload across the team.</p><br><p><b>Key accountabilities</b></p><br><ul><li>Lead the technology deployment activity for new lubricant product and formulation introductions engaging directly with sales, marketing and supply chain in META and other technology teams across the globe.<ul><li>Advise on lubricant technology requirements/product specifications of the market and provide market relevant input (technical, commercial and customer insights) to new product development projects.</li><li>Lead and monitor proof of performance or customer approval tests and convey results to internal stakeholders.</li><li>Interface between lubricant product development, OEM technology, marketing, sales, supply chain, and project teams to align on technical requirements, to communicate formulations, trials, and testing requirements at plants, to communicate technical progress and help ensure timely production of quality products.</li><li>Ensure all technology deployment documentation is in place to manage the deployment and launch of new products and lead product registration activities with government organizations if required.</li><li>Approve Plant Formulations and provide formulation and blending support in case of manufacturing issues.&nbsp;</li><li>Provide leadership on the integrity and management of lubricant technical data. Ensure that product claims are relevant, valid, and substantiated for local law and in line with Product Development and Marketing guidance.</li><li>Deliver the technical communications for new product launches using global materials, adapting where necessary or creating materials to meet local customers’ requirements, ensuring that the technical benefits land in an impactful way in the markets and with customers.</li><li>Primary focus on Technology Deployment in the emerging markets within the META Region.</li></ul></li><li>Provide quality assurance support and technical solutions to resolve local raw material shortages, quality incidents, and customer complaints, potentially conducting laboratory work, analysis and interpretation of analytical data and delivery of reports.</li><li>Maintain technical knowledge of lubricant products, applications, and competitor information as applicable to responsibilities.</li><li>Provide product and application advice for customers (via technical services teams).</li><li>Deliver lubricants/technical trends training to internal sales, marketing, technical staff, and customers.</li><li>Support marketing and procurement to identify suitable finished goods for purchase and work with relevant teams in technology to complete technical evaluation to implement in appropriate systems.</li><li>Support new business opportunities, including technical input to tenders or technical input for new market entries.</li><li>Conduct quality assessments and systematically track quality incident trends and input to risk management</li><li>Build effective networks, share knowledge and coach less experienced members of the team to facilitate continuous improvement across the technical community.&nbsp; &nbsp;&nbsp;</li></ul><p><b>Essential Criteria &amp; Qualifications</b></p><br><ul><li>Egyptian nationals only. Preferably based Egypt.</li><li>Chemistry or engineering-based degree or equivalent</li><li>Advanced technical knowledge of lubricants, formulations and applications in addition to strong understanding of the automotive industry trends and their impact on lubricants</li><li>A strong understanding of the interfaces and drivers within the lubricants business, between sales, marketing, supply chain and product development</li><li>Ability to build strong networks to enhance effectiveness and share knowledge</li><li>Fluency with data, shared digital platforms and basic modelling</li><li>Strong written and oral communication skills</li><li>Fluent in English and Arabic, optionally French.</li></ul><p><b>Travel required</b>: Yes - up to 25%</p><br><p><br><b>Travel Requirement:</b></p><br>Up to 25% travel should be expected with this role<p><br><b>Relocation Assistance:</b></p><br>This role is not eligible for relocation<p><br><b>Remote Type:</b></p><br>This position is a hybrid of office/remote working<p><br><b>Skills:</b></p><br>Continuous Improvement, Creating new methodologies, Customer quality requirements, Data Analysis, Experimental Design, Formulated product testing, Formulation Deployment, Formulation design, OMS and bp requirements, Process Safety Management, Product Development, Product Sustainability Performance Management, Project Management, Raw materials knowledge, Rheology, Scientific publication, Tribology, Vehicle propulsion technologies<p>​<br><b>Legal Disclaimer:</b></p><br><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.&nbsp;Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,&nbsp;please&nbsp;contact us.<br>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.</p><br> </div>

Job Title: Sales Engineer – Swimming Pools Experience: Minimum 3 years of relevant experience Industry: Swimming Pools / Water Features / Construction / MEPEmployment Type: Full-Time Job Summary We are seeking an experienced Sales Engineer – Swimming Pools with a minimum of 3 years of proven experience in the swimming pool industry. The successful candidate will be responsible for developing sales opportunities, understanding customer requirements, preparing technical and commercial proposals, conducting site visits, and providing technical solutions for swimming pool projects. The ideal candidate should have strong technical knowledge of swimming pool systems, equipment, materials, installation requirements, and related MEP works, combined with excellent sales and negotiation skills. Key Responsibilities Identify and develop new business opportunities within the swimming pool and construction sectors. Build and maintain strong relationships with clients, consultants, contractors, developers, and project owners. Visit project sites to assess requirements, take measurements, and understand technical conditions. Review swimming pool drawings, specifications, BOQs, and project requirements. Prepare accurate technical and commercial quotations based on customer requirements. Recommend suitable swimming pool equipment, systems, and materials according to project specifications and budget. Provide technical presentations and explain proposed solutions to customers and consultants. Coordinate with the Engineering, Procurement, Estimation, and Project teams to ensure accurate proposals and smooth project execution. Follow up on submitted quotations and negotiate prices, terms, and commercial conditions. Prepare and submit technical submittals, product data sheets, and material specifications when required. Monitor market trends, competitor activities, pricing, and new swimming pool technologies. Maintain an updated sales pipeline and provide regular sales forecasts and reports. Follow up with customers from initial inquiry through quotation, negotiation, order confirmation, and project handover. Attend client meetings, technical meetings, and site meetings as required. Achieve assigned sales targets and contribute to the company's overall revenue growth. Ensure excellent customer service and maintain long-term business relationships. Handle customer inquiries, complaints, and technical issues professionally. Coordinate with suppliers and manufacturers to obtain technical information, prices, availability, and delivery schedules. Technical Knowledge The candidate should have good knowledge of:Swimming pool design and construction requirements. Swimming pool filtration and circulation systems. Pumps, filters, heaters, dosing systems, and control systems. Swimming pool water treatment and chemical dosing systems. Skimmers, main drains, return inlets, and pool fittings. PVC/UPVC piping and hydraulic systems. Pool lighting and electrical requirements. Overflow and skimmer pool systems. Water features, fountains, waterfalls, and related systems. Swimming pool accessories and equipment. Reading and interpreting technical drawings and BOQs. Basic hydraulic and MEP calculations. Swimming pool installation methods and site requirements. Qualifications Bachelor's degree in Mechanical Engineering, Civil Engineering, Electrical Engineering, or a related field. Minimum 3 years of relevant sales engineering experience in the swimming pool industry. Proven experience in selling swimming pool equipment, systems, materials, or related construction solutions. Strong technical understanding of swimming pool systems. Experience dealing with contractors, consultants, developers, and end customers. Valid driving license is preferred. Good command of English, both written and spoken. Proficiency in Microsoft Office applications. Knowledge of Auto CAD is an advantage.

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><h3 data-path-to-node="8"><br></h3><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p></li><li><p data-path-to-node="9,1,0">Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p></li><li><p data-path-to-node="9,2,0">Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p></li><li><p data-path-to-node="9,3,0">Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p></li><li><p data-path-to-node="9,4,0">Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p></li><li><p data-path-to-node="9,5,0">Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p></li><li><p data-path-to-node="9,6,0">Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p></li><li><p data-path-to-node="9,7,0">Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p></li><li><p data-path-to-node="9,8,0">Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p></li><li><p data-path-to-node="9,9,0">Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p></li></ul><h3 data-path-to-node="10"><br></h3><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p></li><li><p data-path-to-node="11,1,0">Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p></li><li><p data-path-to-node="11,2,0">Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p></li><li><p data-path-to-node="11,3,0">Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p></li><li><p data-path-to-node="11,4,0">Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p></li><li><p data-path-to-node="11,5,0">Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p></li><li><p data-path-to-node="11,6,0">Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p></li><li><p data-path-to-node="11,7,0">Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p></li><li><p data-path-to-node="11,8,0">Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p></li><li><p data-path-to-node="11,9,0">Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p></li><li><p data-path-to-node="11,10,0">Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p></li></ul><div><br></div><p data-path-to-node="13"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="14"><br></p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="5">Deliver the Difference</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="33">Care</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="43">Grow Together</strong></p></div>