Economic Analyst Jobs in Egypt

<p><strong><em>Envision Employment Solutions</em></strong><em> is currently looking for a </em><strong>Customer Care Analyst </strong><em>for one of our partners, a leading Digital Bank!</em></p><p><br></p><p><br></p><p><strong>THE ROLE</strong></p><p>Customers don't call about the product, they call about their money, and whatever's happening with it right now. You're the one who answers, in whichever language and channel they reach out on, and whether it's a balance question, a loyalty point that didn't land, or something that needs cards or payments to step in, you're the one who makes sure it's handled and handed off cleanly when it needs to be. Working in shifts, you're there when customers need the bank to actually show up.</p><p><br></p><p><br></p><p><strong>WHAT YOU’LL DO</strong></p><ul><li>Resolve customer inquiries via all channels (chat, phone, email) efficiently and accurately</li><li>Support deposit account servicing, including balance, interest, and account-related issues</li><li>Handle loyalty and rewards-related inquiries and escalate to the PFM/loyalty product team where needed</li><li>Manage operational escalations and coordinate with cards, payments, and specialist teams</li><li>Accurately log all interactions and maintain case records in the CRM system</li></ul><p><br></p><p><br></p><p><strong>WHAT WE’RE LOOKING FOR</strong></p><ul><li>2 to 5 years of experience in customer service, preferably in banking or fintech</li><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Familiarity with retail banking products and digital banking platforms</li><li>Strong empathy, patience, and problem-solving ability</li><li>Proficiency in CRM and customer support tools</li></ul><p><br></p><p><br></p><p><strong>YOU’LL THRIVE HERE IF YOU</strong></p><ul><li>You can move between Arabic and English mid-conversation without losing the thread or the tone</li><li>You'd rather resolve a deposit or rewards question fully than pass it along half-explained</li><li>You know exactly when a case needs cards, payments, or a specialist team, and you hand it off with the context they need</li><li>You treat every case record as something the next person might have to rely on</li><li>You stay steady and empathetic on your fifth call about the same issue as you were on your first</li></ul>

<strong>About this Position </strong> Treasury &amp; Financial Planning and Analysis Senior Analyst role focused on cash flow and liquidity management, working capital optimization, financial risk and funding strategy.<br><br><strong>What You´ll Do<br><br></strong><ul><li> Manage treasury operations, including daily cash positioning and accurate short- and long-term cash flow forecasting. </li><li>Drive working capital optimization initiatives to improve receivables, payables, inventory efficiency, and the cash conversion cycle. </li><li>Monitor financial risks and manage foreign exchange (FX) exposures and related mitigation strategies. </li><li>Develop and execute debt and funding strategies, including managing credit facilities, optimizing funding costs, and ensuring adequate liquidity. </li><li>Oversee OTC operations, ensuring accuracy, timeliness, compliance, and effective management of the trade lifecycle. </li><li>Ensure governance, compliance, and internal control standards by enforcing policies, maintaining audit readiness, and resolving audit findings in a timely manner. <br><br></li></ul><strong> What makes you a good fit <br><br></strong><ul><li> Bachelor’s degree in Business Administration, Finance, or a related field. </li><li>3-5 years of experience in Treasury , FP&amp;A recommended , OTC is a plus. </li><li>Credit analysis and risk management. </li><li>Portfolio management and financial analysis. </li><li> Open to digitalization with focus on AI. </li><li>Critical thinking, adaptability and transformational impact. <br><br></li></ul><strong> Some perks of joining Henkel <br><br></strong><ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>Diverse national and international growth opportunities</li><li>Global wellbeing standards with health and preventive care programs</li><li>Gender-neutral parental leave for a minimum of 8 weeks</li><li>Employee Share Plan with voluntary investment and Henkel matching shares</li><li>Comprehensive Health Insurance for employee + dependents</li><li>Employee Assistance Programme provides a wide range of mental health and wellbeing benefits<br><br></li></ul>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.<br><br>

<strong>Job Title<br><br></strong>Sr. Analyst WFM Planning ( Planner )<br><br><ul><li>1 YEAR as Scheduler is a MUST</li><li>Analyse information to develop Short- and Long-Term Forecasts for multiple clients.</li><li>Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition.</li><li>Lead Staffing Calls to discuss Staff Plan with Departments such as Operations, TA, Account Management, Training etc.</li><li>Owns HC reconciliation with Operations, Training and Recruitment teams to ensure accurate starting point for Capacity plan roll out from running and next week onwards.</li><li>Coordinates with Scheduler to ensure Capacity plan outputs are in-line with Schedule outputs prior to release.</li><li>Maintain a high level of quality and accuracy while managing capacity plans for multiple programs.</li><li>Plan hiring and ramp down needs for your programs to maintain an acceptable level of staffing to meet business requirements.</li><li>Implementation &amp; transition of new projects. Should possess skills in developing &amp; coaching team members.</li><li>Represent the Workforce Management Team in cross-directorate discussions, providing a resource-focused viewpoint and subject matter expertise.</li><li>Implements productivity and revenue increase by driving efficiency and other related initiatives. <br><br></li></ul><strong>Essential Criteria<br><br></strong><ul><li>client facing experience</li><li>be able to work US hours</li><li>F15 site (Smart village)</li><li>Must have been in scheduling role for at least 10 Months.</li><li>English B2</li><li>knowledge with IEX scheduling</li><li>Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.</li><li>Ability to plan well and set priorities based on need</li><li>Background of Call center experience</li><li>Good decision-making skills</li><li>Excellent written and oral communication skills required to interact with all levels of management &amp; client representatives.</li><li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>Maintain confidentiality.<br><br></li></ul><strong>Desirable Criteria for the External Applicants Only (outside Concentrix)<br><br></strong><strong>In Addition To The Above, Needs To Have<br><br></strong><ul><li>WFM background (Scheduling and RTA) and knowledge with MS Excel</li><li>Experience with other WFM tools such as Teleopti, Genesys, etc.</li></ul>

<p>Position Overview</p><p>The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as</p><p>well as the standardization of them.</p><p><br></p><p>Key Responsibilities</p><p>(may perform other duties as requested, not specifically addressed in this document)</p><p> Analyze historical data to provide insights and recommendations for improving workforce</p><p>efficiency.</p><p> Collaborate with operations, HR, and IT teams to implement WFM tools and strategies.</p><p> Identify and implement process improvements in workforce planning and resource utilization.</p><p> Provide training and support to teams on WFM systems and best practices.</p><p> Stay updated on industry trends, new WFM technologies, and best practices.</p><p> Driving continuous improvement in workforce planning processes.</p><p> Interact with other departments in order to improve or maximize the project(s) results.</p><p> Be an active part of the process of continuous improvement, proposing methods of</p><p>improvement and innovation across the department and the company (producing fresh and</p><p>imaginative ideas and solutions).</p><p> Communicate with any known infractions of the Corporate Policies and</p><p>procedures to Teleperformance Management immediately.</p><p><br></p><p>Required Qualifications</p><p>Education and specific Training</p><p> Higher Education Degree (preferential)</p><p> Fluency in English (minimum B2)</p><p>Work Experience</p><p> Up to two years of experience in Workforce Analysis is a must.</p><p> Proficient in Excel, Word, and Outlook.</p><p> Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software</p><p>is a plus.</p><p><br></p><p> Experience managing Customer Experience Management operations (preference).</p><p> Proven experience coordinating between WFM and Operations teams.</p><p> Experience participating in customer meetings and independently presenting</p><p>during capacity planning or workforce review meetings.</p><p> Previous hands-on experience with Aspect / Alvaria WFM tools would be a</p><p>strong advantage.</p><p>.</p><p><br></p><p>Soft Skills &amp; Other Requirements</p><p>Competencies and specific skills:</p><p> Analytical ability</p><p> Decision making</p><p> Achievement Oriented</p><p> Management skills</p><p> Strategic thinking</p><p><br></p><p>Decision Making Authority</p><p>Decisions Expected:</p><p> Report to the WFM Assistant Manager regarding any situation that may impact on the Projects</p><p>and the Organization.</p><p> Identifies the existence and cause of a problem, brainstorms potential solutions.</p><p> Identifies conditions that solutions must meet</p><p>Recommendations Expected:</p><p> Improvement of recommendations.</p><p> Produce fresh and imaginative ideas and solutions.</p>

<strong>About Namou Properties<br><br></strong>Namou Properties is a growing UAE real estate company specializing in investment opportunities, land, and high-value property deals across the UAE.<br><br><strong>The Opportunity<br><br></strong>We are looking for an experienced <strong>Sales Business Analyst</strong> based in Egypt to support our remote UAE sales team.<br><br>The ideal candidate will turn sales data, CRM activity, and market information into clear insights and actionable recommendations that improve sales performance and decision-making.<br><br>The candidate should be comfortable analyzing sales pipelines, identifying performance trends, building reports, and working closely with sales and management teams to improve conversion and revenue.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Analyze sales performance, revenue, pipeline activity, conversion rates, and team KPIs</li><li>Build and maintain sales dashboards, reports, and performance trackers</li><li>Monitor the sales funnel from lead generation through qualification, consultation, negotiation, and closing</li><li>Analyze CRM data to identify trends, bottlenecks, and opportunities for improvement</li><li>Support sales forecasting and revenue planning using historical and current sales data</li><li>Evaluate the effectiveness of lead sources and sales activities</li><li>Develop and improve sales processes, workflows, and reporting structures</li><li>Conduct market and competitor research related to UAE real estate and investment opportunities</li><li>Use AI, automation, and modern analytical tools to improve reporting, forecasting, and sales operations<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Bachelor's degree in Business, Finance, Data Analytics, or a related field</li><li>2+ years of experience in business analysis, sales analysis, commercial analytics, or a similar role</li><li>Experience working with sales teams, CRM systems, and sales pipelines</li><li>Strong understanding of sales KPIs, funnels, conversion rates, forecasting, and performance analysis</li><li>Experience with CRM systems and the ability to analyze CRM data</li><li>Strong English and Arabic communication skills</li><li>Ability to translate data into practical business recommendations</li><li>Strong interest in AI, automation, data, and modern business tools<br><br></li></ul><strong>Benefits<br><br></strong><strong>Why Join Namou Properties?<br><br></strong><ul><li>Exposure to UAE real estate and investment markets</li><li>Direct involvement in sales strategy and business decision-making</li><li>Opportunity to work closely with management and sales leadership</li><li>Fully remote position from Egypt</li><li>Opportunity to work with AI, automation, CRM, and modern business tools</li><li>Long-term growth opportunities within a growing UAE real estate company</li></ul>

<p>Do you love turning complex data into clear, actionable insights? Nafes AI is looking for a Senior Data Analyst to join our team and help drive data-driven decision-making across the organization.</p><p>In this role, you'll lead high-impact data projects, mentor junior analysts, and work directly with stakeholders and leadership to shape how we use data to grow.</p><p><br></p><p><strong>Nafes.ai</strong> is the first tender analytics and bid management platform in the Arab world, using advanced artificial intelligence and data science to help organizations win more predictable, successful bids. The platform is designed to unlock new revenue streams from tenders and support scalable growth. </p><p><br></p><p><strong>What you'll do:</strong></p><p><br></p><ul><li>Design and deliver complex data projects, from collection and management to analysis and visualization</li><li>Build and apply analytical algorithms to uncover trends, patterns, and insights across diverse data sources</li><li>Partner with teams across the company to find new ways data can solve business challenges</li><li>Prepare clear, compelling reports for executive leadership on trends, patterns, and predictions</li><li>Use predictive modeling to improve customer experience, revenue, product performance, ad targeting, and more</li><li>Introduce new statistical and mathematical methods where they add value</li><li>Mentor junior analysts on best practices and advanced techniques</li><li>Safeguard data accuracy and integrity through regular audits and quality checks</li></ul><p><br></p><p><strong>What you bring:</strong></p><p><br></p><ul><li>Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, or a related field</li><li>4–6 years of data analysis experience with a proven record of delivering actionable insights</li><li>Strong problem-solving skills, especially in a product development context</li><li>Hands-on experience with R, Python, SQL, or similar for working with large datasets</li><li>Solid knowledge of advanced statistical techniques (regression, distributions, statistical testing) and how to apply them</li><li>Experience with visualization tools like Tableau or Power BI</li><li>Excellent written and verbal communication skills, with confidence presenting to leadership</li><li>Fluency in both Arabic and English</li><li>A genuine drive to learn and master new tools and techniques</li></ul><p><br></p><p><strong>Why Nafes AI?</strong></p><p><br></p><p>Join a dynamic team where your work directly shapes strategy and your expertise helps grow the next generation of analysts.</p><p><br></p><p><strong>Location</strong>: Remote</p>

<strong>Job Title<br><br></strong>Sr. Analyst WFM Planning ( Planner )<br><br><ul><li>1 YEAR as Scheduler is a MUST</li><li>Analyse information to develop Short- and Long-Term Forecasts for multiple clients.</li><li>Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition.</li><li>Lead Staffing Calls to discuss Staff Plan with Departments such as Operations, TA, Account Management, Training etc.</li><li>Owns HC reconciliation with Operations, Training and Recruitment teams to ensure accurate starting point for Capacity plan roll out from running and next week onwards.</li><li>Coordinates with Scheduler to ensure Capacity plan outputs are in-line with Schedule outputs prior to release.</li><li>Maintain a high level of quality and accuracy while managing capacity plans for multiple programs.</li><li>Plan hiring and ramp down needs for your programs to maintain an acceptable level of staffing to meet business requirements.</li><li>Implementation &amp; transition of new projects. Should possess skills in developing &amp; coaching team members.</li><li>Represent the Workforce Management Team in cross-directorate discussions, providing a resource-focused viewpoint and subject matter expertise.</li><li>Implements productivity and revenue increase by driving efficiency and other related initiatives. <br><br></li></ul><strong>Essential Criteria<br><br></strong><ul><li>client facing experience</li><li>be able to work US hours</li><li>F15 site (Smart village)</li><li>Must have been in scheduling role for at least 10 Months.</li><li>English B2</li><li>knowledge with IEX scheduling</li><li>Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.</li><li>Ability to plan well and set priorities based on need</li><li>Background of Call center experience</li><li>Good decision-making skills</li><li>Excellent written and oral communication skills required to interact with all levels of management &amp; client representatives.</li><li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>Maintain confidentiality.<br><br></li></ul><strong>Desirable Criteria for the External Applicants Only (outside Concentrix)<br><br></strong><strong>In Addition To The Above, Needs To Have<br><br></strong><ul><li>WFM background (Scheduling and RTA) and knowledge with MS Excel</li><li>Experience with other WFM tools such as Teleopti, Genesys, etc.</li></ul>

<strong>Description<br><br></strong>Amazon is a deeply data-driven organization with an unwavering obsession for metrics and continuous improvement. As a Data Analyst, you will play a pivotal role in transforming complex datasets from multiple sources into meaningful, actionable reports that drive business outcomes. You will uncover root-cause insights, identify trends, and deliver data-driven recommendations that directly influence decision-making.<br><br>Working in close partnership with Learning &amp; Development teams, you will provide analytical expertise to support strategic initiatives, measure program effectiveness, and enable the business to operate with greater precision and impact.<br><br>Key job responsibilities<br><br>Develop and maintain data collection processes and data management systems<br><br>Design and execute SQL queries to compile, transform, and generate reports<br><br>Create visualizations — charts, graphs, and dashboards (Tableau, QuickSight) — to support business decision-making and dive-deep activities<br><br>Build automation solutions using Python to streamline recurring analyses<br><br>Prepare and publish reports for business reviews (WBR, QBR, project updates)<br><br>Partner with leadership to interpret data trends and provide actionable recommendations<br><br>Conduct in-depth research into defect trends to identify root causes and improvement opportunities<br><br>Perform data collection, entry, and mining as needed to support operational goals<br><br>Translate complex analyses into clear, digestible standard reports<br><br>Support Learning team projects with analytical expertise and data-driven insights<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Experience with written and verbal communication and presentation</li><li> Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)</li><li> Experience in data analysis and reporting<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Speak, write, and read fluently in English<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC - G32<br><br>Job ID: A10531620

<strong>Overview<br><br></strong><ul><li>Act as the day-to-day point of contact for active projects, overseeing end-to-end coordination between stakeholders (Sector owners, Strategic Global Insights, GBS teams) and external agencies where required. Responsibilities include brief alignment, proposal coordination, execution, and delivery of results.</li><li>Serve as the subject-matter expert on how different 360AO tools are integrated to answer business questions in a compelling and engaging way. This includes creating story-led PowerPoint decks and presenting insights to local and global PepsiCo business teams.</li><li> Core Expertise &amp; Tools Change Compass framework (PepsiCo trends framework): Leverage self-serve tools to deliver insights based on stakeholder requests and connect relevant data sources across 360AO <br><br></li></ul><strong>Responsibilities<br><br></strong>Project Delivery<br><br><ul><li>Brief &amp; Proposal Alignment: Clearly define the business issue, secure internal sign-offs, and design the research path (tools, analysis approach, timelines, and agency scope where applicable)</li><li>Execution: Ensure strong connectivity with analysis teams and/or agencies to deliver high-quality, in-depth outputs</li><li>Delivery &amp; Storytelling: Synthesize BIG data (what is happening) and THICK data (human motivations and drivers) into compelling narratives</li><li>Own the creation of complete analyses and one-page summaries for all projects conducted<br><br></li></ul>People Responsibilities<br><br><ul><li>Manage the GBS 360AO team (currently 1 analyst) responsible for delivering ad-hoc queries from Sectors throughout the year</li><li>Build and elevate 360AO capability within the team through coaching, training, and sharing best practices<br><br></li></ul>Supporting AO / Strategic Insights Global agenda<br><br>Define ways of working within GBS/ Strategic Growth Insights / sectors to deliver high quality and inspiring outputs<br><br><strong>Qualifications<br><br></strong><ul><li>Experience in working on Trends and Foresight project E.g. Pre and Post COVID impact, consumer trend changes, etc. </li><li>Experience in Big Data / Social listening tools is preferred. </li><li>Experience in projects involving flavor innovation, trending ingredients, health benefits, consumer behavior. </li><li>Demonstrated skills with written communication – especially in PowerPoint and email </li><li>Strong verbal and written communication – English and Arabic </li><li>Ability to run consumer research analyses alone by leveraging various available data sources </li><li>Ability to learn quickly new tools and start working in the different ways enabled by these tools (leverage the self-serve platforms)</li></ul>

<strong>Job Title<br><br></strong>Sr. Analyst WFM Planning ( Planner )<br><br><ul><li>1 YEAR as Scheduler is a MUST</li><li>Analyse information to develop Short- and Long-Term Forecasts for multiple clients.</li><li>Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition.</li><li>Lead Staffing Calls to discuss Staff Plan with Departments such as Operations, TA, Account Management, Training etc.</li><li>Owns HC reconciliation with Operations, Training and Recruitment teams to ensure accurate starting point for Capacity plan roll out from running and next week onwards.</li><li>Coordinates with Scheduler to ensure Capacity plan outputs are in-line with Schedule outputs prior to release.</li><li>Maintain a high level of quality and accuracy while managing capacity plans for multiple programs.</li><li>Plan hiring and ramp down needs for your programs to maintain an acceptable level of staffing to meet business requirements.</li><li>Implementation &amp; transition of new projects. Should possess skills in developing &amp; coaching team members.</li><li>Represent the Workforce Management Team in cross-directorate discussions, providing a resource-focused viewpoint and subject matter expertise.</li><li>Implements productivity and revenue increase by driving efficiency and other related initiatives. <br><br></li></ul><strong>Essential Criteria<br><br></strong><ul><li>client facing experience</li><li>be able to work US hours</li><li>F15 site (Smart village)</li><li>Must have been in scheduling role for at least 10 Months.</li><li>English B2</li><li>knowledge with IEX scheduling</li><li>Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.</li><li>Ability to plan well and set priorities based on need</li><li>Background of Call center experience</li><li>Good decision-making skills</li><li>Excellent written and oral communication skills required to interact with all levels of management &amp; client representatives.</li><li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>Maintain confidentiality.<br><br></li></ul><strong>Desirable Criteria for the External Applicants Only (outside Concentrix)<br><br></strong><strong>In Addition To The Above, Needs To Have<br><br></strong><ul><li>WFM background (Scheduling and RTA) and knowledge with MS Excel</li><li>Experience with other WFM tools such as Teleopti, Genesys, etc.</li></ul>

<p>Digital Virgo is a global leader in mobile payments and digital services, connecting merchants, operators, and consumers through innovative monetization solutions.<br><br></p><p>Operating in more than 40 countries, we help our partners grow their digital business by delivering high-performing subscription services, digital entertainment, payment solutions, and customer acquisition strategies.<br><br></p><p>As part of our expansion in Saudi Arabia, we are looking for a <strong>Digital Marketing &amp; Business Analyst</strong> to support the growth of our digital services by combining business analysis, marketing coordination, and operational project management.<br><br><br><br></p><strong>Job Description<br><br></strong><p>Digital Virgo is looking for a motivated <strong>E-Reputation &amp; Customer Experience Executive</strong> to support our customer care activities and help improve customer experience across our services and digital channels.<br><br></p><p>This role is ideal for someone at the beginning of their career who is organized, comfortable with digital tools, and interested in customer experience and new technologies.<br><br></p><p><strong>Main Responsibilities<br><br></strong></p><ul><li>Monitor customer comments, reviews, complaints, and brand mentions across digital and social media channels.</li><li>Respond to customer and partner enquiries, following internal guidelines and agreed response times.</li><li>Escalate complex issues to the relevant teams and follow up until they are resolved.</li><li>Support the monitoring of customer care quality and agent performance.</li><li>Review dissatisfied-customer calls with our customer service provider, and share observations with the team.</li><li>Test customer journeys across our services, including subscription, unsubscription, IVR, and other key service flows.</li><li>Help track customer experience KPIs and prepare simple weekly and monthly reports.</li><li>Identify recurring customer issues and suggest practical improvements.</li><li>Take part in occasional business site visits to our service provider in Hurghada with the team.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in Business, Marketing, Communications, or a related field.</li><li>Up to two years of experience in customer care, customer experience, or a related area. Relevant internships are welcome.</li><li>Fluent in written and spoken Arabic and English; French is a plus.</li><li>Comfortable using Microsoft Office, especially Excel and PowerPoint.</li><li>Good communication and problem-solving skills.</li><li>Organised, reliable, and attentive to detail.</li><li>Curious, proactive, and willing to learn.</li><li>Comfortable working in a fast-paced environment and meeting deadlines.</li></ul>

<p>Key Responsibilities Lead the preparation, analysis, and interpretation of monthly, quarterly, and annual Profit and Loss (P&amp;L) statements to support business performance reviews. Analyze financial results and variances against budgets and forecasts, providing clear explanations and recommendations to senior stakeholders. Design and manage comprehensive budgeting and forecasting processes, ensuring accuracy, timeliness, and alignment with organizational goals. Collaborate cross-functionally with department heads to gather financial inputs, challenge assumptions, and consolidate budget submissions. Develop and maintain financial models to support strategic planning, investment decisions, and scenario analysis. Monitor key financial metrics and performance indicators, identifying trends, risks, and opportunities to optimize business outcomes. Prepare executive-level financial reports and presentations that communicate complex findings in a clear and concise manner. Support internal and external audit processes by providing accurate financial data, documentation, and analysis as required. Technical Skills Advanced Microsoft Excel and financial modeling capabilities. Proficiency in financial planning and analysis (FP&amp;A) tools and ERP systems. Experience with data visualization tools such as Power BI or Tableau is a plus. Strong command of P&amp;L reporting, variance analysis, and budget consolidation processes. Ability to work with large datasets and translate raw data into meaningful financial narratives.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications Bachelor's degree in Finance, Accounting, Economics, or a related field. Minimum of 5 years of progressive experience in financial analysis, FP&amp;A, or a related finance function. Demonstrated expertise in P&amp;L management, budgeting, and financial forecasting. Strong analytical and problem-solving skills with a high level of attention to detail. Proficiency in Microsoft Excel, including advanced functions, pivot tables, and financial modeling. Excellent communication and presentation skills, with the ability to convey financial insights to non-financial stakeholders. Preferred Qualifications Professional certification such as CFA, CPA, CMA, or equivalent is highly desirable. Experience working within a multinational or large-scale organization. Familiarity with ERP systems. Prior experience in a Senior Financial Analyst or FP&amp;A role with exposure to strategic planning initiatives. Knowledge of IFRS or local Egyptian accounting standards.</p>

<p><h4>Overview of the role:</h4> <p>The role involves ensuring absolute financial integrity and compliance within the AFG framework. As a financial analyst, you will play a key role in optimizing the close cycle, investigating financial risks, and serving as the audit point of contact. Success in this role requires precision in handling intricate financial data and influencing stakeholders under tight deadlines. Your collaboration will directly impact the company's financial reporting and strategic outcomes.</p> <h4>What you will do:</h4> <strong>Financial integrity & compliance</strong><br> <li>Guarantee the accuracy and reliability of all balance sheet reconciliations.</li> <li>Ensure 100% compliance with IFRS/IAS standards and AFG policies.</li> <li>Provide a solid foundation for the group's consolidated financial statements.</li> <br> <strong>Close process optimization</strong><br> <li>Own and optimize the month-end and year-end close cycle for assigned entities.</li> <li>Ensure timely, accurate, and efficient book closure with zero material adjustments post-submission to BPC.</li> <li>Coordinate with various departments to streamline the closing process.</li> <br> <strong>Financial risk mitigation</strong><br> <li>Identify, investigate, and resolve discrepancies, control gaps, and audit findings.</li> <li>Protect company assets and mitigate financial reporting risks.</li> <li>Implement safeguarding measures in transaction processes.</li> <br> <strong>Audit management</strong><br> <li>Serve as the primary point of contact for audits.</li> <li>Manage multiple urgent requests while adhering to the core closing calendar.</li> <li>Provide comprehensive support to auditors for smooth audit operations.</li> <br> <strong>Data management</strong><br> <li>Operate within a fast-paced environment with non-negotiable closing deadlines.</li> <li>Manage large volumes of financial data from various sources within ERP systems.</li> <li>Address and resolve historical reconciliation items while maintaining ongoing responsibilities.</li> <h4>Required skills to be successful:</h4> <li>Expert-level proficiency in balance sheet reconciliations.</li> <li>Deep understanding of end-to-end month-end close processes.</li> <li>Advanced data analysis skills with Microsoft Excel.</li> <li>Strong interpersonal skills to liaise with auditors and other business units.</li> <h4>What qualifies you for the role:</h4> <li>Bachelor’s degree in finance, accounting, or related field.</li> <li>3+ years experience in financial analysis within a large organization.</li> <li>Advanced hands-on experience with SAP (S/4HANA) and related GL accounting modules.</li> <li>Expert knowledge of IFRS/IAS standards with practical application to financial statement preparation.</li></p><p></p>

<strong>Job Title<br><br></strong>Sr. Analyst WFM Planning ( Planner )<br><br><ul><li>1 YEAR as Scheduler is a MUST</li><li>Analyse information to develop Short- and Long-Term Forecasts for multiple clients.</li><li>Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition.</li><li>Lead Staffing Calls to discuss Staff Plan with Departments such as Operations, TA, Account Management, Training etc.</li><li>Owns HC reconciliation with Operations, Training and Recruitment teams to ensure accurate starting point for Capacity plan roll out from running and next week onwards.</li><li>Coordinates with Scheduler to ensure Capacity plan outputs are in-line with Schedule outputs prior to release.</li><li>Maintain a high level of quality and accuracy while managing capacity plans for multiple programs.</li><li>Plan hiring and ramp down needs for your programs to maintain an acceptable level of staffing to meet business requirements.</li><li>Implementation &amp; transition of new projects. Should possess skills in developing &amp; coaching team members.</li><li>Represent the Workforce Management Team in cross-directorate discussions, providing a resource-focused viewpoint and subject matter expertise.</li><li>Implements productivity and revenue increase by driving efficiency and other related initiatives. <br><br></li></ul><strong>Essential Criteria<br><br></strong><ul><li>client facing experience</li><li>be able to work US hours</li><li>F15 site (Smart village)</li><li>Must have been in scheduling role for at least 10 Months.</li><li>English B2</li><li>knowledge with IEX scheduling</li><li>Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.</li><li>Ability to plan well and set priorities based on need</li><li>Background of Call center experience</li><li>Good decision-making skills</li><li>Excellent written and oral communication skills required to interact with all levels of management &amp; client representatives.</li><li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>Maintain confidentiality.<br><br></li></ul><strong>Desirable Criteria for the External Applicants Only (outside Concentrix)<br><br></strong><strong>In Addition To The Above, Needs To Have<br><br></strong><ul><li>WFM background (Scheduling and RTA) and knowledge with MS Excel</li><li>Experience with other WFM tools such as Teleopti, Genesys, etc.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview Of The Role:</strong><br><ul><li>The role involves ensuring absolute financial integrity and compliance within the AFG framework. As a Financial Analyst, you will play a key role in optimizing the close cycle, investigating financial risks, and serving as the audit point of contact. Success in this role requires precision in handling intricate financial data and influencing stakeholders under tight deadlines. Your collaboration will directly impact the company's financial reporting and strategic outcomes.</li></ul><br><strong>What You Will Do:</strong><br><strong>Financial Integrity &amp; Compliance</strong><br><ul><li>Guarantee the accuracy and reliability of all balance sheet reconciliations.</li><li>Ensure 100% compliance with IFRS/IAS standards and AFG policies.</li><li>Provide a solid foundation for the Group's consolidated financial statements.</li></ul><br><strong>Close Process Optimization</strong><br><ul><li>Own and optimize the month-end and year-end close cycle for assigned entities.</li><li>Ensure timely, accurate, and efficient book closure with zero material adjustments post-submission to BPC.</li><li>Coordinate with various departments to streamline the closing process.</li></ul><br><strong>Financial Risk Mitigation</strong><br><ul><li>Identify, investigate, and resolve discrepancies, control gaps, and audit findings.</li><li>Protect company assets and mitigate financial reporting risks.</li><li>Implement safeguarding measures in transaction processes.</li></ul><br><strong>Audit Management</strong><br><ul><li>Serve as the primary point of contact for audits.</li><li>Manage multiple urgent requests while adhering to the core closing calendar.</li><li>Provide comprehensive support to auditors for smooth audit operations.</li></ul><br><strong>Data Management</strong><br><ul><li>Operate within a fast-paced environment with non-negotiable closing deadlines.</li><li>Manage large volumes of financial data from various sources within ERP systems.</li><li>Address and resolve historical reconciliation items while maintaining ongoing responsibilities.</li></ul><br><strong>Required Skills To Be Successful:</strong><br><ul><li>Expert-level proficiency in balance sheet reconciliations.</li><li>Deep understanding of end-to-end month-end close processes.</li><li>Advanced data analysis skills with Microsoft Excel.</li><li>Strong interpersonal skills to liaise with auditors and other business units.</li></ul><br><strong>What Qualifies You For The Role:</strong><br><ul><li>Bachelor's degree in Finance, Accounting, or related field.</li><li>3+ years experience in financial analysis within a large organization.</li><li>Advanced hands-on experience with SAP (S/4HANA) and related GL Accounting modules.</li><li>Expert knowledge of IFRS/IAS standards with practical application to financial statement preparation.</li></ul><br> </div>

<p>The&nbsp;<strong>Processes Analyst</strong>&nbsp;will be responsible for reviewing, designing, standardizing, and continuously improving workflows across laboratory and supporting operations.</p><p>The role will analyze existing processes, identify gaps, risks, and inefficiencies, and develop clear, controlled workflows that ensure consistency, traceability, compliance, and operational effectiveness.</p><p>The ideal candidate will have extensive experience within&nbsp;<strong>regulated healthcare or laboratory environments</strong>, with strong expertise in process design, controlled documentation, risk assessment, and continuous improvement.</p><p></p><p><strong>Key Responsibilities</strong></p><p></p><ul><li><p>Review and map end-to-end laboratory and operational processes, including process steps, responsibilities, handoffs, decision points, and controls.</p></li><li><p>Design and optimize workflows to improve efficiency, consistency, traceability, and process control.</p></li><li><p>Identify process gaps, bottlenecks, control weaknesses, redundancies, and potential failure points.</p></li><li><p>Ensure alignment between operational workflows and&nbsp;<strong>SOPs, procedures, work instructions, forms, and controlled documents</strong>.</p></li><li><p>Conduct process risk assessments and recommend appropriate controls and improvements.</p></li><li><p>Support&nbsp;<strong>root-cause analysis, CAPA, deviations, and change-control activities</strong>&nbsp;where process improvements are required.</p></li><li><p>Analyze recurring issues and audit findings to identify underlying process deficiencies.</p></li><li><p>Establish standardized approaches for process mapping, documentation, and process review.</p></li><li><p>Define relevant process indicators to monitor effectiveness and sustainability.</p></li><li><p>Periodically review implemented workflows and recommend further improvements</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in&nbsp;Medical Laboratory Sciences, Pharmacy, Science, Biotechnology, Engineering, or a related technical discipline.</p></li><li><p><strong>Minimum 15 years of relevant experience, </strong>preferably within diagnostic laboratories, healthcare, pharmaceuticals, biotechnology, or another regulated environment.</p></li><li><p>Strong experience in&nbsp;process mapping, workflow design, SOPs, controlled documentation, CAPA, risk assessment, root-cause analysis, and continuous improvement.</p></li><li><p>Strong understanding of regulated operations, process controls, traceability, and documentation requirements.</p></li><li><p>Familiarity with relevant laboratory accreditation and regulatory standards is highly preferred.</p></li><li><p>Experience with&nbsp;Lean, Six Sigma, or similar process-improvement methodologies&nbsp;is an advantage.</p></li><li><p>Proficiency with process-mapping tools such as Microsoft Visio, Lucidchart, or equivalent.</p></li><li><p>Excellent written and verbal communication skills in English.</p></li><li><p>Flexibility and willingness to travel internationally as required.</p></li></ul><p></p>

<p>Position Overview</p><p>The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as</p><p>well as the standardization of them.</p><p><br></p><p>Key Responsibilities</p><p>(may perform other duties as requested, not specifically addressed in this document)</p><p> Analyze historical data to provide insights and recommendations for improving workforce</p><p>efficiency.</p><p> Collaborate with operations, HR, and IT teams to implement WFM tools and strategies.</p><p> Identify and implement process improvements in workforce planning and resource utilization.</p><p> Provide training and support to teams on WFM systems and best practices.</p><p> Stay updated on industry trends, new WFM technologies, and best practices.</p><p> Driving continuous improvement in workforce planning processes.</p><p> Interact with other departments in order to improve or maximize the project(s) results.</p><p> Be an active part of the process of continuous improvement, proposing methods of</p><p>improvement and innovation across the department and the company (producing fresh and</p><p>imaginative ideas and solutions).</p><p> Communicate with any known infractions of the Corporate Policies and</p><p>procedures to Teleperformance Management immediately.</p><p><br></p><p>Required Qualifications</p><p>Education and specific Training</p><p> Higher Education Degree (preferential)</p><p> Fluency in English (minimum B2)</p><p>Work Experience</p><p> Up to two years of experience in project management and implementation.</p><p> Proficient in Excel, Word, and Outlook.</p><p> Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software</p><p>is a plus.</p><p><br></p><p> Experience managing Customer Experience Management operations (preference).</p><p> Proven experience coordinating between WFM and Operations teams.</p><p> Experience participating in customer meetings and independently presenting</p><p>during capacity planning or workforce review meetings.</p><p> Previous hands-on experience with Aspect / Alvaria WFM tools would be a</p><p>strong advantage.</p><p>.</p><p><br></p><p>Soft Skills &amp; Other Requirements</p><p>Competencies and specific skills:</p><p> Analytical ability</p><p> Decision making</p><p> Achievement Oriented</p><p> Management skills</p><p> Strategic thinking</p><p><br></p><p>Decision Making Authority</p><p>Decisions Expected:</p><p> Report to the WFM Assistant Manager regarding any situation that may impact on the Projects</p><p>and the Organization.</p><p> Identifies the existence and cause of a problem, brainstorms potential solutions.</p><p> Identifies conditions that solutions must meet</p><p>Recommendations Expected:</p><p> Improvement of recommendations.</p><p> Produce fresh and imaginative ideas and solutions.</p>

<p>Under general supervision, the Business Analyst supports the implementation, enhancement, and optimization of HIS, EMR, and digital healthcare solutions. The role works with clinical, administrative, and technical stakeholders to analyze current workflows, define future-state processes, and ensure solutions align with operational, regulatory, and patient care objectives.</p> <h3>Key Responsibilities</h3> <h4>Business Analysis &amp; Requirements Management</h4> <ul> <li>Lead requirements gathering workshops, interviews, and site assessments.</li> <li>Analyze current and future-state workflows aligned with HIS/EMR best practices.</li> <li>Elicit, validate, prioritize, and manage business, functional, and non-functional requirements.</li> <li>Develop and maintain BRDs, BRSs, use cases, and gap analysis documentation.</li> </ul> <h4>Solution Design &amp; Configuration Support</h4> <ul> <li>Collaborate with architects, implementation, and technical teams to translate requirements into system configurations.</li> <li>Identify configuration, workflow, integration, and customization needs.</li> <li>Review and validate proposed solution designs.</li> </ul> <h4>Stakeholder Management</h4> <ul> <li>Facilitate workshops with clinical, operational, and administrative stakeholders.</li> <li>Manage stakeholder expectations and ensure alignment on scope and deliverables.</li> </ul> <h4>Testing &amp; Validation</h4> <ul> <li>Develop and support test cases, test scenarios, and UAT scripts.</li> <li>Coordinate UAT activities and validate solutions against approved requirements and workflows.</li> </ul> <h4>Implementation &amp; Go-Live Support</h4> <ul> <li>Support data collection, master data validation, workflow validation, and readiness assessments.</li> <li>Participate in mock runs, integrated testing, and dress rehearsals.</li> <li>Provide business support during go-live and hypercare.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications Bachelor's degree in Health Informatics, Information Systems, Computer Science, Business Administration, Healthcare Management, or related field. 2-3 years of Business Analysis experience within healthcare IT, HIS, EMR/EHR, or digital health projects.</p> <p>Required Skills &amp; Competencies</p> <ul> <li>Functional Skills Requirements Management, Gap Analysis, and Solution Assessment.</li> <li>Workflow Design and Optimization.</li> <li>User Acceptance Testing (UAT).</li> <li>Change Request Impact Assessment.</li> <li>Healthcare Data and Reporting Analysis.</li> <li>Healthcare Knowledge Strong understanding of hospital operations and clinical workflows.</li> <li>Knowledge of healthcare interoperability standards (HL7, FHIR, APIs, Interfaces).</li> <li>Familiarity with healthcare regulations, accreditation standards, and EMR/HIS implementation methodologies.</li> <li>Soft Skills Strong stakeholder management and workshop facilitation skills.</li> <li>Excellent analytical, problem-solving, communication, and presentation skills.</li> <li>Ability to manage multiple priorities in a fast-paced implementation environment.</li> </ul>

<p><h4>About the role:</h4> <p>We are seeking a senior Power BI developer based in Cairo to lead the design, development, and deployment of advanced business intelligence solutions. You will collaborate with cross-functional teams to transform complex data into actionable insights, drive decision-making, and mentor junior developers while ensuring best practices in data visualization and reporting.</p> <h4>Responsibilities:</h4> <ul> <li>Design, develop, and maintain interactive Power BI dashboards and reports</li> <li>Collaborate with stakeholders to gather requirements and translate them into technical specifications</li> <li>Develop and optimize SQL queries and stored procedures for data extraction and transformation</li> <li>Implement data models, DAX measures, and M queries to support reporting needs</li> <li>Automate data ingestion and transformation processes using Python</li> <li>Ensure data quality, accuracy, and consistency across all BI deliverables</li> <li>Monitor and troubleshoot performance issues in Power BI solutions</li> <li>Provide guidance and mentorship to junior developers and data analysts</li> <li>Document BI solutions, data flows, and technical specifications</li> <li>Collaborate with IT and data engineering teams to integrate BI solutions into data warehouse environments</li> </ul> <h4>Required qualifications:</h4> <ul> <li>5–7 years of experience designing and implementing BI solutions using Power BI</li> <li>Expert proficiency in Power BI Desktop, Power BI Service, and Power BI Mobile</li> <li>Strong SQL skills including query optimization, indexing, and stored procedures</li> <li>Proficient in Python for ETL, scripting, and data manipulation</li> <li>In-depth knowledge of data modeling, star/snowflake schemas, and dimensional design</li> <li>Advanced DAX and Power Query (M) skills</li> <li>Experience working with relational databases and data warehouses</li> <li>Strong analytical and problem-solving abilities</li> <li>Excellent communication skills in English; Arabic proficiency is a plus</li> <li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field</li> </ul> <h4>Preferred qualifications:</h4> <ul> <li>Experience with Azure Synapse Analytics, Azure Data Factory, or AWS Redshift</li> <li>Familiarity with AI/ML integration in BI solutions</li> <li>Microsoft Certified: Data Analyst Associate or equivalent certification</li> <li>Experience in financial services, telecommunications, or FMCG sectors</li> <li>Knowledge of version control systems such as Git</li> <li>Prior experience leading BI project teams or mentoring staff</li> </ul> <h4>Position details</h4> <p><strong>Location:</strong> Cairo, Egypt<br> <strong>Industry:</strong> Information Technology (IT) / Software<br> <strong>Experience required:</strong> 5+ years</p></p><p></p>

Overview Act as the day-to-day point of contact for active projects, overseeing end-to-end coordination between stakeholders (Sector owners, Strategic Global Insights, GBS teams) and external agencies where required. Responsibilities include brief alignment, proposal coordination, execution, and delivery of results. Serve as the subject-matter expert on how different 360AO tools are integrated to answer business questions in a compelling and engaging way. This includes creating story-led PowerPoint decks and presenting insights to local and global PepsiCo business teams. Core Expertise &amp; Tools Change Compass framework (PepsiCo trends framework): Leverage self-serve tools to deliver insights based on stakeholder requests and connect relevant data sources across 360AO Responsibilities Project Delivery Brief &amp; Proposal Alignment: Clearly define the business issue, secure internal sign-offs, and design the research path (tools, analysis approach, timelines, and agency scope where applicable) Execution: Ensure strong connectivity with analysis teams and/or agencies to deliver high-quality, in-depth outputs Delivery &amp; Storytelling: Synthesize BIG data (what is happening) and THICK data (human motivations and drivers) into compelling narratives Own the creation of complete analyses and one-page summaries for all projects conducted People Responsibilities Manage the GBS 360AO team (currently 1 analyst) responsible for delivering ad-hoc queries from Sectors throughout the year Build and elevate 360AO capability within the team through coaching, training, and sharing best practices Supporting AO / Strategic Insights Global agenda Define ways of working within GBS/ Strategic Growth Insights / sectors to deliver high quality and inspiring outputs Qualifications Experience in working on Trends and Foresight project E.g. Pre and Post COVID impact, consumer trend changes, etc. Experience in Big Data / Social listening tools is preferred. Experience in projects involving flavor innovation, trending ingredients, health benefits, consumer behavior. Demonstrated skills with written communication especially in PowerPoint and email Strong verbal and written communication English and Arabic Ability to run consumer research analyses alone by leveraging various available data sources Ability to learn quickly new tools and start working in the different ways enabled by these tools (leverage the self-serve platforms)