Economic Analyst Jobs in Egypt
2295 Jobs Found
FixedMEA
Egypt - Cairo
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<strong>Job Description</strong><br><b>Internship Responsibilities</b><br>As a Business Analyst Intern, you will:<br><ul><li>Assist senior BAs in:<ul><li>Gathering and documenting requirementsfrom stakeholders</li><li>Preparing user stories and definingacceptance criteria</li><li>Documenting business processes usingflowcharts or diagrams</li></ul></li><li>Participate in Agile ceremonies,including:<ul><li>Sprint Planning</li><li>Backlog Grooming</li><li>Retrospectives</li></ul></li><li>Collaborate with:<ul><li>Development teams</li><li>QA teams</li><li>Product Owners</li></ul></li></ul><br><strong>Requirements</strong><br>Technical Knowledge & Skills<br>Core Knowledge<br><ul><li>Understanding of Software Development LifeCycle (SDLC)</li><li>Familiarity with Agile/Scrum methodologies</li></ul><br>Analytical and Technical Skills<br><ul><li>Basic knowledge of:<ul><li>Requirements gathering techniques</li><li>Writing user stories and use cases</li><li>Process modeling (BPMN / UML)</li><li>Wireframing and prototyping tools</li></ul></li><li>Familiarity with tools such as:<ul><li>Jira, Trello, Confluence</li><li>Microsoft Excel, PowerPoint, Word</li></ul></li><li>Strong analytical thinking andproblem-solving capabilities</li></ul><br>Soft Skills Requirements<br><ul><li>Excellent communication and interpersonalskills</li><li>Strong attention to detail</li><li>High level of adaptability and eagernessto learn</li><li>Effective time management</li></ul><br>Education Requirements<br><ul><li>Bachelor's degree or final-year student inBusiness Information Systems, Computer Science, or Other relateddisciplines</li></ul><br><strong>Benefits</strong><br><b>Internship Outcomes</b><br>By the end of the internship, you are expected to:<br><ul><li>Demonstrate practical competency in corebusiness analysis activities</li><li>Gain end-to-end exposure to the softwaredevelopment lifecycle</li><li>Apply learned concepts in real-world BAtasks</li><li>Confidently contribute to businessanalysis workshops</li><li>Deliver a final capstone project thatincludes:<ul><li>Requirement documentation</li><li>Process diagrams</li><li>Presentation and communication offindings</li></ul></li></ul><br> </div>
FixedMEA
Egypt - Cairo
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<strong>Job Description</strong><br><b>Internship Responsibilities</b><br>As a Business Analyst Intern, you will:<br><ul><li>Assist senior BAs in:<ul><li>Gathering and documenting requirementsfrom stakeholders</li><li>Preparing user stories and definingacceptance criteria</li><li>Documenting business processes usingflowcharts or diagrams</li></ul></li><li>Participate in Agile ceremonies,including:<ul><li>Sprint Planning</li><li>Backlog Grooming</li><li>Retrospectives</li></ul></li><li>Collaborate with:<ul><li>Development teams</li><li>QA teams</li><li>Product Owners</li></ul></li></ul><br><strong>Requirements</strong><br>Technical Knowledge & Skills<br>Core Knowledge<br><ul><li>Understanding of Software Development LifeCycle (SDLC)</li><li>Familiarity with Agile/Scrum methodologies</li></ul><br>Analytical and Technical Skills<br><ul><li>Basic knowledge of:<ul><li>Requirements gathering techniques</li><li>Writing user stories and use cases</li><li>Process modeling (BPMN / UML)</li><li>Wireframing and prototyping tools</li></ul></li><li>Familiarity with tools such as:<ul><li>Jira, Trello, Confluence</li><li>Microsoft Excel, PowerPoint, Word</li></ul></li><li>Strong analytical thinking andproblem-solving capabilities</li></ul><br>Soft Skills Requirements<br><ul><li>Excellent communication and interpersonalskills</li><li>Strong attention to detail</li><li>High level of adaptability and eagernessto learn</li><li>Effective time management</li></ul><br>Education Requirements<br><ul><li>Bachelor's degree or final-year student inBusiness Information Systems, Computer Science, or Other relateddisciplines</li></ul><br><strong>Benefits</strong><br><b>Internship Outcomes</b><br>By the end of the internship, you are expected to:<br><ul><li>Demonstrate practical competency in corebusiness analysis activities</li><li>Gain end-to-end exposure to the softwaredevelopment lifecycle</li><li>Apply learned concepts in real-world BAtasks</li><li>Confidently contribute to businessanalysis workshops</li><li>Deliver a final capstone project thatincludes:<ul><li>Requirement documentation</li><li>Process diagrams</li><li>Presentation and communication offindings</li></ul></li></ul><br> </div>
Egypt - Cairo
<p>We are seeking a Compensation Analytics & Organizational Design Analyst that is responsible for supporting Silvaco's global compensation programs, job architecture, workforce analytics, career framework development, and organizational effectiveness initiatives. This role provides analytical expertise to support compensation planning, salary administration, organizational design projects, and executive decision-making. This role based in Egypt will be based under Silvaco's Mixel Egypt entity.</p><p>ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to:</p><ul><li>Conduct compensation benchmarking and market pricing analyses.</li><li>Participate in annual compensation review cycles.</li><li>Support salary structure development and maintenance.</li><li>Analyze workforce trends and organizational effectiveness metrics.</li><li>Assist with job architecture, job leveling, and career framework initiatives.</li><li>Conduct workforce analytics and organizational modeling.</li><li>Develop executive dashboards and workforce reporting.</li><li>Support equity and long-term incentive program administration.</li><li>Manage compensation survey participation and analysis.</li><li>Prepare compensation recommendations and business cases.</li><li>Support organizational redesign and restructuring initiatives.</li><li>Collaborate with HR Business Partners and Finance.</li><li>Ensure data accuracy and compensation governance compliance.</li><li>Contribute to executive compensation reporting materials.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Human Resources, Finance, Analytics, Business, or related discipline.</li><li>5+ years compensation, workforce analytics, or organizational design experience.</li><li>Advanced Excel and analytical skills.</li><li>Experience with compensation survey providers.</li><li>Knowledge of job evaluation methodologies.</li><li>Experience with HR reporting and workforce planning tools.</li></ul>
Client of Tawzef
Egypt - Cairo
<p>Ensure process overdue (collections) performance; analyze open balances and overdue items, release blocked orders of customers, perform Inbound and Outbound activities to facilitate collections, avoiding bad debts. Maintain up-to-date customer accounts, reconcile balances, and ensure alignment with customer ledgers. Accurately allocate received payments to maintain precise Statements of Accounts for customers. Monitor customer accounts closely and effectively participate in KPIs trends (Key Performance Indicators) regarding Days Sales Outstanding (DSO), Overdue receivables (% and value), Bad debt percentage and Cash collection versus target. Regularly contact customers for collections follow-up and resolve disputes. Recommend account blocking to management where necessary, Maintain records of customers blocked and follow up on actions taken by sales. Work closely with Credit controller and Finance manager regarding cash flow improvement recommendations. Perform month end activities for Accounts receivables. Support internal and external audit with Accounts Receivables requirements upon request.</p><p><strong>Desired Candidate Profile</strong></p><p>3-5 years of Accounts Receivable or Order-to-Cash experience. A professional with university degree (in the field of Accountant or Finance); additional Professional qualification (CPA, CMA, ACCA, or equivalent) is an advantage. Advanced Microsoft Excel (Power Query preferred). Experience in ERP systems (Oracle) is a must. Confident in English or at least Intermediate level (both written and verbal). Good analyst with communication and time management skills.</p>
Egypt - Cairo
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Specialist - F&A - I2C<br><p><b>Ready to turn bold ideas into real-world impact?</b><br> At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.<br> <br>If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. <br> <br>Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.<br> Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.</p><br><br><br><p><b>Job Description</b></p><br><br><p>Cash app responsibilities. In this role, you'll be responsible for all the activities related to I2C domain Reconcile the agent account as per remittance provided by the account current agent To post the amount on policy bill lines received from Agent for policy premium Follow up with the agent on delinquent items and for the amount lying in suspense account Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics Provide relevant process reports on a timely basis Ensure adherence to established attendance schedules i.e. per predefined rosters Ensure adherence to company policies and procedures Coaching and grooming of team members to build a strong and efficient team Good analytical and problem-solving skills Ability to communicate verbally and through emails with businesses Eye for Detail and High level of accuracy Ability to prioritize effectively, be flexible as needs change Positive attitude with a focus on continuous process improvement and an open mind to change Proven ability to build effective working relationships with clients & internal stakeholders</p><br><br><br><p><b>Qualifications</b></p><br><br>Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance<br><p><b>Certifications</b></p><br><br>Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)<br><p><b>Required Skills</b></p><br><br>Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management<br><p><b>Language</b></p><br><br>English (Required)<br><p><b>Language Proficiency - </b></p><br><br>Upper Intermediate - B2<br><p><b>Additional Job Location - </b></p><br><br><br><p><b>Job Type</b></p><br><br>Regular<br><p><b>Master Skill List - </b></p><br><br>F&A - I2C<br><p><b>Remote Type - </b></p><br><br>Hybrid<br><p><b>Work Shift - </b></p><br><br>Standard (Egypt)<br><p><b>Why join Genpact?</b><br>• <b>Lead AI-powered transformation</b> – Drive innovation and solve real-world business challenges that matter<br>• <b>Make an impact </b>– Help global enterprises solve business challenges that matter <br>• <b>Accelerate your career</b> – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead<br>• <b>Work with the best</b> – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day <br>• <b>Thrive in a values-driven culture</b> – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress <br> <br>Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. <br>Let’s build tomorrow together. <br> <br>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. <br>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. </p><br><br><br> </div>
Egypt - Cairo
<p>Lead Financial Analyst</p><p><strong>Location:</strong> Cairo, Egypt</p><p><strong>Department:</strong> Finance</p><p><strong>Business Unit:</strong> Noatum Ports</p><p><strong>Reporting to:</strong> Director – Financial Planning & Analysis</p><p><strong>Employment Type:</strong> Full-time</p><p><br></p><p><strong>Job Summary</strong></p><p>The <strong>Lead Financial Analyst</strong> is responsible for conducting detailed financial analysis, monitoring business performance metrics, and providing insights to support informed financial and business decision-making across the Noatum Ports global portfolio of ports and terminals.</p><p>The role will support financial planning, budgeting, forecasting, performance reporting, financial modelling, cost analysis, and risk monitoring, while ensuring consistency and accuracy of financial data and reporting standards across different operations and reporting environments.</p><p>The position will work closely with senior management and international finance teams to provide visibility into financial performance, identify trends, risks and opportunities, and support sustainable business growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Financial Analysis & Performance Management</p><ul><li>Conduct regular and comprehensive financial analysis, including forecasts, trends, risks, and opportunities, to provide clear visibility of Noatum Ports' financial performance.</li><li>Analyze financial and operational performance indicators and identify key trends, variances, risks, and opportunities.</li><li>Analyze correlations between key business KPIs, including <strong>revenue, EBITDA, volumes, and operational efficiency metrics</strong>.</li><li>Monitor and report on Noatum Ports' performance against relevant competitors, industry benchmarks, and international standards.</li><li>Provide actionable insights and recommendations to support financial and operational decision-making.</li></ul><p>Budgeting, Forecasting & Financial Planning</p><ul><li>Support the budgeting process and monitor budget performance across the relevant portfolio.</li><li>Analyze budget variances and provide recommendations for effective cost control and budget alignment with strategic objectives.</li><li>Contribute to financial forecasting and long-term financial planning activities.</li><li>Support the development and maintenance of financial models to facilitate planning, forecasting, scenario analysis, and decision-making.</li></ul><p><br></p><p><strong>Financial Reporting & Data Analysis</strong></p><ul><li>Support the compilation, consolidation, and analysis of financial data across Noatum Ports.</li><li>Prepare regular financial reports, dashboards, and presentations highlighting key financial and business insights.</li><li>Ensure consistency, accuracy, and integrity of financial data and reporting standards across different operations and reporting environments.</li><li>Utilize financial systems, reporting tools, and data analysis applications to manipulate, analyze, and present financial information effectively.</li></ul><p><br></p><p><strong>Cost Management & Efficiency</strong></p><ul><li>Review Noatum Ports' expenses and identify opportunities for <strong>cost optimization, savings, and process efficiency</strong>.</li><li>Support the identification and evaluation of financial and operational improvement opportunities.</li><li>Provide analysis to support initiatives aimed at improving financial performance and operational efficiency.</li></ul><p>Risk Management</p><ul><li>Support the monitoring and assessment of financial risks across the portfolio.</li><li>Periodically review financial risk mitigation strategies and provide relevant analysis and recommendations.</li><li>Ensure financial analysis and reporting are aligned with applicable financial regulations, policies, and compliance requirements.</li></ul><p><br></p><p><strong>Stakeholder Management</strong></p><ul><li>Work closely with senior management and international finance teams to monitor financial and operational performance.</li><li>Follow up on key performance indicators and support the development of appropriate action plans.</li><li>Prepare and deliver financial and performance reports to relevant stakeholders.</li><li>Liaise with external consultants and relevant external entities to support benchmarking, best-practice analysis, and reporting requirements.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree in <strong>finance, Accounting, Business Administration, Economics, or a related field</strong>.</li><li>Master's degree or relevant postgraduate qualification is an advantage.</li><li>Professional finance or accounting qualification is an advantage.</li></ul><p><br></p><p><strong>Experience</strong></p><ul><li><strong>6–8 years of relevant experience</strong> in financial analysis, FP&A, financial planning, management reporting, or a similar role.</li><li>Strong experience in:</li><li>Financial analysis and reporting</li><li>Financial modelling</li><li>Budgeting and forecasting</li><li>Performance management</li><li>Cost analysis and optimization</li><li>Financial planning</li><li>Experience working with large, complex, or international organizations is preferred.</li><li>Experience in the <strong>ports, logistics, transportation, infrastructure, or related industries</strong> would be an advantage.</li></ul><p><br></p><p><strong>Knowledge & Skills</strong></p><ul><li>Strong understanding of financial management principles, processes, and reporting.</li><li>Strong analytical and numerical skills, with the ability to interpret complex financial and statistical information.</li><li>Strong understanding of financial planning, budgeting, forecasting, and performance reporting.</li><li>Knowledge of financial regulations and compliance requirements.</li><li>Proficiency in financial systems, reporting platforms, data analysis tools, and Microsoft Office, particularly <strong>Excel</strong>.</li><li>Strong financial modelling and data manipulation skills.</li><li>Ability to identify problems, assess alternatives, and develop practical and commercially sound solutions.</li><li>Strong attention to detail and commitment to data accuracy.</li><li>Strong written and verbal communication skills.</li><li>Ability to translate complex financial data into clear and actionable business insights.</li><li>Strong stakeholder management and presentation skills.</li></ul><p><br></p><p>Language Requirements</p><ul><li><strong>Excellent written and spoken Arabic and English.</strong></li></ul><p><br></p><p><strong>Key Competencies</strong></p><ul><li>Financial Analysis & Insight</li><li>Financial Planning & Forecasting</li><li>Budgeting & Cost Management</li><li>Financial Modelling</li><li>Performance Management</li><li>Data Analysis & Interpretation</li><li>Reporting & Presentation</li><li>Risk Management</li><li>Problem Solving</li><li>Stakeholder Management</li><li>Attention to Detail</li><li>Business Acumen</li></ul><p><br></p>
Egypt - Cairo
<strong>Role Overview<br><br></strong>The Senior FP&A Analyst is a key role within the Finance team, responsible for driving financial planning, forecasting, and business partnering across Mumzworld. The role owns the annual operating plan and rolling forecasts, builds the financial models behind strategic decisions, and gives the executive team and Board the insights they need to steer the business.<br><br>The ideal candidate is a proactive, analytical problem-solver who can translate complex financial data into clear, actionable business strategies, and who thrives working across teams in a fast-paced, high-growth e-commerce environment.<br><br><strong>What You'll Be Doing<br><br></strong><strong>Financial Modelling & Analytics:</strong> Build, maintain, and continuously improve Mumzworld's corporate financial models, including 3-statement, scenario, and ROI models. Use them to evaluate strategic initiatives and business cases, and to show leadership the financial impact of key decisions.<br><br><strong>Budgeting & Forecasting:</strong> Lead the preparation of the Annual Operating Plan (AOP) and rolling forecasts. Partner with department heads to build accurate, well-challenged budget assumptions, and track performance against plan throughout the year.<br><br><strong>Variance Analysis & Reporting:</strong> Deliver detailed monthly and quarterly budget-to-actual variance analysis. Identify the key trends, risks, and opportunities behind the numbers, and turn them into clear, actionable recommendations for leadership.<br><br><strong>Business Partnering:</strong> Act as a trusted financial advisor to Commercial, Marketing, Operations, and Technology teams. Help non-finance leaders understand their financial metrics, manage departmental spend, and make better commercial decisions.<br><br><strong>Management & Board Reporting:</strong> Prepare monthly management packs, KPI dashboards, and presentation materials for the executive leadership team and the Board of Directors, giving them a clear view of business performance.<br><br><strong>Process Improvement & Automation:</strong> Identify opportunities to streamline and automate financial planning and reporting. Support the implementation and optimisation of planning tools, BI dashboards, and the ERP (NetSuite) to improve speed, accuracy, and scalability.<br><br><strong>Experience<br><br></strong><strong>What You'll Need<br><br></strong><strong>The Foundation:</strong> 4–6+ years of progressive experience in FP&A, corporate finance, investment banking, or a similarly analytical finance role.<br><br><strong>The Background:</strong> Experience in e-commerce, retail, FMCG, or other consumer-focused, high-growth businesses is a strong plus.<br><br><strong>The Track Record:</strong> Proven experience leading AOP and forecasting cycles, building complex financial models, and presenting insights to senior leadership or a Board.<br><br><strong>Qualification<br><br></strong><strong>Education:</strong> Bachelor's degree in Finance, Accounting, Economics, or a related field. An MBA, CFA, or CPA is a strong advantage.<br><br><strong>Analytical & Technical Capability:</strong> Advanced proficiency in Microsoft Excel (complex formulas, pivot tables, macros) and PowerPoint. Experience with NetSuite or another Tier 1 ERP (SAP, Oracle) is highly preferred. Experience with planning software (Adaptive Insights, Anaplan, Planful) and BI tools (Tableau, Power BI) is a major advantage.<br><br><strong>Mindset & Skills<br><br></strong><strong>Analytical Excellence:</strong> Exceptional analytical and problem-solving skills, with a high degree of accuracy and attention to detail.<br><br><strong>Commercial Thinking:</strong> Looks beyond the numbers to understand what drives the business, and connects financial outcomes to commercial and operational decisions.<br><br><strong>Influence & Communication:</strong> Strong written and verbal communication, with the ability to distil dense financial data into clear, concise narratives for finance and non-finance stakeholders alike.<br><br><strong>Ownership & Accountability:</strong> Takes full ownership of deliverables, manages competing priorities, and delivers to tight deadlines in a fast-paced, evolving environment.<br><br><strong>Continuous Improvement:</strong> Always looking for faster, smarter, more automated ways to plan and report.<br><br><strong>Why This Role Matters<br><br></strong>The Senior FP&A Analyst will play a pivotal role in shaping Mumzworld's financial trajectory. By owning the plan, sharpening forecasts, and giving leadership a clear view of performance, this role will directly influence how the business allocates capital and makes strategic decisions.<br><br>This is an opportunity to partner with senior leaders across the business, work closely with the executive team and Board, and help build a scalable FP&A function within a fast-growing e-commerce business.<br><br><strong>Who You Are<br><br></strong>You are an analytical finance professional who enjoys getting under the skin of the numbers and turning them into decisions. You are as comfortable building a complex model as you are explaining it to a marketing or operations leader.<br><br>You combine strong technical skills with commercial curiosity and a continuous improvement mindset. You are energised by using data, technology, and collaboration to deliver meaningful business impact at scale.
Egypt - Cairo
<strong>About The Role<br><br></strong>Reporting to the Capacity Analyst Lead, the Capacity Analyst takes responsibility for the implementation and management of end to end headcount resource planning life cycle and performance to ensure enable effective management and of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all operations teams internally.<br><br><strong>What You Will Do<br><br></strong><strong>Implementation and maintenance of best practice resource planning practices<br><br></strong><ul><li>Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise.</li><li>Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes.</li><li>Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost.</li><li>Mitigate capacity risks by managing dependencies across multiple sites and geographies. Clearly communicate dependencies and manage/track expectations.</li><li>Clearly communicate dependencies to the right stakeholders and manage/track expectations.</li><li>Participate in global customer service initiatives and project roll outs to cater to growing business needs.</li><li>Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation.</li><li>Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations.</li><li>Collaborate with stakeholders to implement risk mitigation strategies.<br><br></li></ul><strong>Other Requirements<br><br></strong><ul><li>Support project assignments as required</li><li>Mentoring the wider WFM team, nurturing skills development, promoting best practices, and enhancing overall team performance. Identify potential risks to production capacity and proactively devise contingency plans.</li><li>AI Readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. <br><br></li></ul><strong>What You Will Need<br><br></strong>To be successful in this position you will need to have the following skills/ experience:<br><br><ul><li>3+ years in Workforce Management, within a contact centre environment.</li><li>2+ years in a capacity planning and forecasting role.</li><li>Previous experience with WFM platforms (eg: Verint, Aspect, IEX).</li><li>Proficiency in data modelling, statistical analysis, and data visualization.</li><li>High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access. Experience with SQL or other data retrieval languages advantageous.</li><li>Ability to interpret data for performance trends and long-term improvement opportunities.</li><li>Experience presenting long-term scenario plans to senior leadership.<br><br></li></ul><strong>Behavioral Competencies<br><br></strong><ul><li>A highly customer-focused individual with excellent interpersonal and communicative skills</li><li>Excellent problem solving skills</li><li>A high level of results/goal orientation</li><li>Takes full ownership and responsibility for the task/duties assigned to them</li><li>Very high attention to detail</li><li>Excellent team player & ability to work on own initiative</li><li>Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards</li><li>Fully capable of prioritising and managing own work independently </li><li>Ability to influence others and lead by example<br><br></li></ul><strong>How We Hire<br><br></strong>Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.<br><br>99619 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent<br><br>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.<br><br>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.<br><br>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.<br><br>Join us<strong>. Let's care for tomorrow.</strong>
Egypt - Cairo
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.<br><br>Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.<br><br>The Property Finder Location Tree is one of the company's most important data assets. It powers property search, maps, transactions, market insights and many of our internal products across all markets. As a Property Graph Data Analyst, you will be responsible for maintaining the quality and integrity of the Location Tree through data validation, enrichment and execution of location data improvement initiatives. Working with Product, Data Engineering and Data Science teams, you will ensure our location data remains accurate, complete and aligned with trusted external sources. Your work will directly improve search quality, transaction accuracy and the overall experience of millions of Property Finder users.<br><br>The Property Finder Location Tree is one of the company's most important data assets. It powers property search, maps, transactions, market insights and many of our internal products across all markets. As a Property Graph Data Analyst, you will be responsible for maintaining the quality and integrity of the Location Tree through data validation, enrichment and execution of location data improvement initiatives. Working with Product, Data Engineering and Data Science teams, you will ensure our location data remains accurate, complete and aligned with trusted external sources. Your work will directly improve search quality, transaction accuracy and the overall experience of millions of Property Finder users.<br><br><ul><li> Own the Integrity of the Property Finder Location Tree<br><br></li></ul>Act as the primary owner of the Location Tree as a core business asset powering search, maps, transactions, and market insights. Uphold governance rules, naming conventions, and data standards across all markets. Review, validate, and approve all proposed changes before publication. Ensure hierarchies, relationships, and metadata are structurally correct and aligned with official administrative frameworks. Safeguard consistency and quality across Bahrain, Egypt, Qatar, Saudi Arabia, and emerging markets.<br><br><ul><li> Govern and Enrich Location Data Using Authoritative Sources<br><br></li></ul>Lead the validation of PF locations against official datasets (e.g., DLD, municipal authorities). Strengthen accuracy through cross-verification with trusted third-party sources such as 2GIS and Google Maps. Detect and resolve discrepancies, missing locations, and incorrect mappings with precision. Drive continuous enrichment to expand coverage, improve granularity, and enhance search relevance. Ensure PF’s location data remains the most trusted and authoritative in the region.<br><br><ul><li> Lead Large-Scale Data Quality Operations<br><br></li></ul>Own the operational roadmap for improving location data across existing and new markets. Set the standards and review processes for bulk validation and quality assurance exercises. Lead country-wide initiatives to align the Location Tree with official government administrative structures, including new-market builds. Oversee location migration, restructuring, and data improvement projects from planning through execution. Hold the team accountable for accuracy, consistency, and timelines, and escalate risks proactively.<br><br><ul><li> Define and track health metrics for the Location Tree (coverage, mapping confidence, structural integrity) and report progress.<br><br></li></ul>Partner closely with Product, Data Engineering, and Data Science leads to align the Property Graph roadmap with broader company priorities.<br><br><strong>Our promise to talent<br><br></strong>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.<br><br><strong>Property Finder Guiding Principles<br><br></strong><ul><li>Think Future First</li><li>Data Beats Opinions, Speed Beats Perfection</li><li>Optimise for Impact</li><li>Act Like An Owner</li><li>The Biggest Risk is Taking no Risk at All<br><br></li></ul><strong>Find Us At<br><br></strong>Twitter<br><br>Facebook<br><br>Instagram<br><br>Linkedin<br><br>Glassdoor
Anvora
Egypt - Cairo
<h2>Customer Support & Customer Service Agent – Various Markets</h2><h2>About Anvora</h2><p>Anvora is a UK-registered outsourcing agency partnering with fast-growing global brands across industries such as e-commerce, technology, and business services.</p><p>We deliver exceptional customer experiences and back-office support, connecting top-tier remote professionals in Egypt and the Middle East with dynamic businesses across the UK and global markets.</p><h2>Role Overview</h2><p>We are seeking a dedicated <strong>Customer Support & Customer Service Agent</strong> to act as the primary voice for our global clients.</p><p>You will manage inbound or outbound customer interactions via phone, email, and live chat, ensuring every customer receives prompt, polite, and effective service that meets the high standards of our partner brands.</p><h2>Key Responsibilities</h2><ul><li>Handle inbound and outbound customer queries, order tracking requests, and product questions from global consumers via voice, email, and live chat.</li><li>Maintain professional and polite communication, demonstrating empathy, active listening, and strong written and verbal communication skills.</li><li>Resolve customer issues on first contact whenever possible, while adhering to consumer rights principles and client-specific Service Level Agreements (SLAs).</li><li>Accurately log all customer interactions using modern helpdesk and CRM platforms.</li><li>Escalate complex technical or billing issues smoothly to designated team leads or client stakeholders.</li></ul><h2>Requirements</h2><h3>Language Proficiency</h3><ul><li>Exceptional fluency in English, both written and spoken.</li><li>Clear, neutral accent.</li><li>Strong understanding of cultural and linguistic nuances.</li></ul><h3>Experience</h3><ul><li>1+ years of experience in customer service, call center, or remote support.</li><li>Experience supporting UK, US, or European clients is a distinct advantage.</li></ul><h3>Communication Skills</h3><ul><li>Outstanding interpersonal and communication skills.</li><li>Patience and empathy when dealing with customers.</li><li>Ability to de-escalate frustrated customers while maintaining a calm and professional tone.</li></ul><h3>Home Office Setup</h3><ul><li>Dedicated and quiet workspace free from background noise.</li><li>Reliable PC or laptop.</li><li>Noise-cancelling headset.</li><li>Stable, high-speed fiber-optic internet connection.</li></ul><h3>Flexibility</h3><ul><li>Comfortable adapting to global business hours and different scheduling requirements.</li></ul><h2>What We Offer</h2><ul><li>Competitive monthly salary.</li><li>Reliable and timely salary payments.</li><li>Direct exposure to established and growing global brands.</li><li>Comprehensive client-specific training.</li><li>Ongoing coaching and professional development.</li><li>Potential career progression into <strong>Team Lead, QA Analyst, or Operations</strong> roles.</li></ul><h2>Salary</h2><p><strong>EGP 12,000 – EGP 30,000 per month</strong></p><h2>Work Location</h2><p><strong>Hybrid Remote – Egypt</strong></p><h2>How to Apply</h2><p>Click <strong>Apply Now</strong> and submit your updated English CV.</p>
Property Finder Egypt
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.</p><br><p>Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.</p><br><br><p><span>The Property Finder Location Tree is one of the company's most important data assets. It powers property search, maps, transactions, market insights and many of our internal products across all markets. As a Property Graph Data Analyst, you will be responsible for maintaining the quality and integrity of the Location Tree through data validation, enrichment and execution of location data improvement initiatives. Working with Product, Data Engineering and Data Science teams, you will ensure our location data remains accurate, complete and aligned with trusted external sources. Your work will directly improve search quality, transaction accuracy and the overall experience of millions of Property Finder users. </span><br><span>The Property Finder Location Tree is one of the company's most important data assets. It powers property search, maps, transactions, market insights and many of our internal products across all markets. As a Property Graph Data Analyst, you will be responsible for maintaining the quality and integrity of the Location Tree through data validation, enrichment and execution of location data improvement initiatives. Working with Product, Data Engineering and Data Science teams, you will ensure our location data remains accurate, complete and aligned with trusted external sources. Your work will directly improve search quality, transaction accuracy and the overall experience of millions of Property Finder users. </span><br><span>1. <strong>Own the Integrity of the Property Finder Location Tree</strong> </span><br><span>Act as the primary owner of the Location Tree as a core business asset powering search, maps, transactions, and market insights. Uphold governance rules, naming conventions, and data standards across all markets. Review, validate, and approve all proposed changes before publication. Ensure hierarchies, relationships, and metadata are structurally correct and aligned with official administrative frameworks. Safeguard consistency and quality across Bahrain, Egypt, Qatar, Saudi Arabia, and emerging markets. </span><br><span>2. <strong>Govern and Enrich Location Data Using Authoritative Sources</strong> </span><br><span>Lead the validation of PF locations against official datasets (e.g., DLD, municipal authorities). Strengthen accuracy through cross-verification with trusted third-party sources such as 2GIS and Google Maps. Detect and resolve discrepancies, missing locations, and incorrect mappings with precision. Drive continuous enrichment to expand coverage, improve granularity, and enhance search relevance. Ensure PF’s location data remains the most trusted and authoritative in the region. </span><br><span>3. <strong>Lead Large-Scale Data Quality Operations</strong> </span><br><span>Own the operational roadmap for improving location data across existing and new markets. Set the standards and review processes for bulk validation and quality assurance exercises. Lead country-wide initiatives to align the Location Tree with official government administrative structures, including new-market builds. Oversee location migration, restructuring, and data improvement projects from planning through execution. Hold the team accountable for accuracy, consistency, and timelines, and escalate risks proactively. </span><br><span>4. <strong>Define and track health metrics for the Location Tree (coverage, mapping confidence, structural integrity) and report progress.</strong> </span><br><span>Partner closely with Product, Data Engineering, and Data Science leads to align the Property Graph roadmap with broader company priorities.</span></p><br><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor
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RSA
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b><strong>Senior Business Analyst Salesforce</strong></b><br>RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.<br>For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.<br><b><strong>Principal Responsibilities:</strong></b><br><ul><li>Build strong partnerships with leaders and subject matter experts in Marketing, Sales, GTM, Channel/Partner Business, Operations, Customer Support, and Global Services to understand business priorities, identify technology solutions, and foster an environment of collaboration and mutual support.</li><li>Lead requirements gathering sessions, workshops, and stakeholder interviews to capture business needs and translate them into detailed functional requirements, user stories, and solution designs.</li><li>Analyze current business processes, identify gaps, and recommend scalable Salesforce solutions that improve operational efficiency and user experience.</li><li>Work closely with IT leadership and team members, including Salesforce Developers, Administrators, and Solution Architects, to deliver high-quality Salesforce solutions while partnering with business stakeholders throughout the application lifecycle.</li><li>Produce high-quality documentation, including functional specifications, process flows, acceptance criteria, process maps, training materials, and release documentation.</li><li>Support the planning, coordination, and execution of User Acceptance Testing (UAT), including test planning, defect tracking, issue resolution, and validation of business requirements.</li><li>Project Delivery Coordination: Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned.</li><li>Governance & Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.</li></ul><br><b><strong>Skills:</strong></b><br><ul><li>Strong understanding of end-to-end business processes across Sales, Marketing, Go-to-Market (GTM), Channel/Partner Business, Operations, Customer Support, and/or Global Services.</li><li>Experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions.</li><li>Solid Salesforce configuration experience, including custom objects, fields, relationships, and page layouts; Salesforce flow and automation capabilities, validation rules and business logic, Reports and dashboards, security model, profiles, roles, permission sets, and sharing concepts, data management and data quality practices</li><li>Strong analytical, problem-solving, organizational, and critical-thinking skills.</li><li> Excellent written, verbal, presentation, and facilitation skills with the ability to communicate effectively with both business and technical audiences.</li><li>Proven ability to manage multiple priorities in a fast-paced, collaborative environment.</li><li>Experience working in Agile and/or Scrum delivery methodologies.</li><li>Salesforce Certified Administrator.</li></ul><br><b><strong>Education & Experience:</strong></b><br><ul><li>Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.</li><li>5+ years of experience as a Salesforce Business Analyst, Salesforce Administrator, or a related CRM functional role.</li></ul><br>RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.<br>If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at <b><strong>rsa.global.talent.acquisition@rsa.com</strong></b>. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.<br> </div>
S.C. Johnson & Son Inc
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span>SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.<br>The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.</span></span></span></p><br><p><b>Senior Analyst, Logistics Transportation</b><br> </p><br><p>Location: Cairo, Egypt</p><br><p>Function: Supply Chain - Logistics Transportation</p><br><p><br><b>Overview</b><br>Join our Supply Chain team as a Senior Analyst, Logistics Transportation and help improve the cost, service and performance of primary freight operations across MENAPT (Middle East, North Africa, Pakistan and Turkey).<br>This role combines day-to-day transportation operations with analytics and continuous improvement, giving you the opportunity to work across regional supply chain teams and external logistics partners.<br> </p><br><p><b>About the Role</b><br>Reporting to the Associate Manager, Primary Freight AMET, you will manage primary freight activities and use transportation data to identify opportunities to improve service, cost and operational performance.<br>You will support sales freight and On Time Delivery performance, resolve transportation issues, strengthen import/export processes and contribute to carrier management and freight tendering activities.<br>About the Team/Department<br>You will work cross-functionally with Supply Chain, Logistics Operations, Supply Planning and LEAN teams, as well as external Control Towers. The Global Trade Compliance team provides support on trade-compliance matters.<br> </p><br><p><b>Responsibilities</b><br>• Manage day-to-day primary freight operations and support achievement of OTP and OTD service targets across MENAPT.<br>• Coordinate import and export activities in line with SC Johnson requirements and applicable local customs legislation and regulations.<br>• Maintain visibility of goods in transit in SAP and support end-to-end shipment traceability.<br>• Maintain accurate and compliant import/export documentation for shipments.<br>• Resolve day-to-day transportation issues that may affect product distribution and service performance.<br>• Map and improve import/export processes, including creating and updating standard operating procedures (SOPs).<br>• Analyze carrier and freight-forwarder performance, including operational issues, rate increases and transit-time performance, to support the Primary Freight Lead.<br>• Support delivery of Primary Freight budget and cost-saving objectives through transportation analysis and continuous-improvement initiatives.<br>• Apply Lean principles to identify sustainable cost-saving and cost-avoidance opportunities.<br>• Support Primary Freight tenders through market benchmarking, carrier-performance analysis, bid analysis and allocation analysis.<br> </p><br><p><b>Experience You'll Bring</b></p><br><p><br><b>Essential qualifications</b><br>• Bachelor's degree in Logistics, Economics or Industrial Management Engineering.<br>• Experience in transportation or logistics operations.<br>• Knowledge of transportation and customs regulations at country level.<br>• Strong analytical skills and financial acumen, with the ability to translate data into actionable insights.</p><br><p><br><b>Behaviors You'll Need</b><br>• Ability to work effectively with complexity and ambiguity.<br>• Strong communication and stakeholder-management skills.<br>• Ability to collaborate effectively across functions and with external partners.<br>• A continuous-improvement mindset and the ability to use data to support decisions.</p><br><p><br><b>Job Requirements</b><br>• At least 2 years of relevant experience<br>• Fluent in speaking, writing, and reading English<br>• Computer skills, Microsoft office applications, customs software program, SAP experience</p><br><p><b><u>This role isn't eligible for international relocation</u></b></p><br><p><b><u>You must be legally eligible to work in the country</u></b></p><br><p><b>Inclusion & Diversity </b></p><br><p>We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. </p><br><p>We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. </p><br> </div>
Egypt - Cairo
We are hiring a PMO Project Manager & Business Analyst to support project planning, execution, reporting, and governance across complex cross-functional initiatives. The role will maintain accurate project data, support resource allocation and bandwidth tracking, and provide leadership with clear visibility into project timelines and critical decisions. You will guide project teams through end-to-end processes, support communication and decision-making, and use data to improve project execution. The position requires strong agility, stakeholder management, and the ability to operate effectively in a fast-changing environment.<br>NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.<br>Key Responsibilities Maintain project databases and ensure accurate, timely updates for weekly and bi-weekly PMO reporting. Support project managers with project planning, scoping, execution, and timeline management. Prepare leadership communications, decision papers, and project status updates. Guide project teams through end-to-end project management and governance processes. Track resource allocation, team bandwidth, and project capacity across multiple initiatives. Support annual project intake, review, prioritization, and consolidation activities. Build and maintain project reporting views and dashboards using relevant data and reporting tools. Collaborate with cross-functional stakeholders to drive alignment, resolve challenges, and support effective project delivery.<br>Requirements Bachelor's degree in a relevant field.4+ years of experience in project management, project control, PMO, business analysis, or related roles. Demonstrated experience managing or supporting large, cross-functional projects and initiatives. Strong stakeholder management skills with the ability to communicate effectively with multiple organizational levels. Experience using data and performance metrics to identify opportunities and drive improvements. Strong ability to work independently, manage multiple priorities, and operate effectively in an agile and ambiguous environment. Experience with Tableau and SQL is preferred.
Egypt - Cairo
Responsibilities:Translate approved product requirements and priorities into clear and actionable user stories, tasks, and acceptance criteria. Maintain and organize the product backlog based on priorities and direction provided by the Tech-Lead or CEO. Ensure backlog items are clearly defined, documented, and ready for development. Work closely with the CEO and Tech Lead to clarify requirements, scope, dependencies, and technical considerations. Break down product requirements into manageable user stories and development tasks. Facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Support the development team in achieving sprint objectives by clarifying requirements and coordinating with relevant stakeholders. Identify and communicate blockers, dependencies, and risks that may affect delivery. Manage sprint workflows, task boards, and product-related documentation in Click Up. Ensure completed work meets the agreed requirements and acceptance criteria. Coordinate with relevant departments to gather clarifications, feedback, and information required for development. Maintain clear and up-to-date documentation for features, requirements, workflows, and delivery decisions. Monitor sprint progress and provide regular updates on delivery status, blockers, and outstanding items. Support the Tech-Lead in collecting feedback and identifying improvements based on development and user feedback. Use relevant Agile delivery metrics to monitor sprint performance, delivery progress, and team workflow. Carry out any other reasonable duties assigned by the Line Manager or CEO in line with business needs. Qualifications and Experience: 2–3+ years of experience in a Product Owner, Business Analyst, Project Coordinator, or similar product delivery role. Strong understanding of Agile and Scrum methodologies. Proven experience in backlog management, user story writing, and acceptance criteria. Experience working closely with software development and engineering teams. Strong ability to translate business and product requirements into clear and actionable development tasks. Experience working with distributed or remote development teams. Familiarity with Agile project management tools such as Click Up, Jira, or similar platforms. Strong organizational and documentation skills. Excellent communication and stakeholder coordination skills. Strong attention to detail and ability to manage multiple priorities.
Egypt - Cairo
Purpose of the Role<br>We are seeking an experienced and highly skilled Senior Software Quality Control Engineer to lead quality assurance efforts and ensure the reliability, performance, and quality of our software products within an Agile/Scrum environment. The Senior QC Engineer will drive testing strategies, mentor junior QC team members, actively participate in sprint ceremonies, and collaborate with cross- functional teams to enforce quality standards throughout the software development lifecycle (SDLC).<br>Required Qualifications<br>Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field.5+ years of experience in Software Quality Control or Quality Assurance, with at least 2 years in a senior or lead role. Strong understanding of Agile methodology and Scrum framework (sprint cycles, ceremonies, artifacts, and roles). Proven experience leading QC efforts within Scrum teams and driving quality across multiple projects. Expert-level proficiency in test management and defect tracking tools (Azure Dev Ops, Jira, or similar). Strong experience with manual testing techniques (black-box, white-box, boundary value, equivalence partitioning, decision tables). Proficiency in API testing tools (Postman, Swagger, or similar). Deep understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC). Experience with test automation tools and frameworks (Selenium, Cypress, Playwright, or similar). Familiarity with CI/CD pipelines and Dev Ops practices. Strong analytical thinking, leadership skills, attention to detail, and problem-solving abilities. Excellent communication skills in English (written and verbal) with the ability to present quality reports to stakeholders. Experience in mentoring and coaching junior team members. Familiar with different AI models, able to utilize them wisely for productivity increasing.<br>Preferred Skills<br>ISTQB Advanced Level certification (Test Analyst or Test Manager). Certified Scrum Professional (CSP) or SAFe certification. Experience with performance testing tools (JMeter, K6, Gatling, or similar). Experience with security testing fundamentals (OWASP Top 10). Knowledge of version control systems (Git) and branching strategies. Experience with database testing and SQL queries. Familiarity with containerization (Docker) and cloud platforms (Azure, AWS). Languages English-Professional (written and spoken). Arabic
Egypt - Cairo
<p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>Title and Summary</p><p>Senior Customer Technical Services Analyst</p><p>Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.</p><p>Overview</p><p>The Global Customer Care team is looking for Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Global Customer Care acts as a single point of contact for our external customers and internal business partners. GCC completes analysis of wide variety of customers business and technical inquiries, providing end-to-end ownership. GCC is in essence The face of MasterCard to ensure our customers receive world class support.</p><p>Purpose of job</p><p>Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)</p><p>Specifics</p><p>Regional Global Customer Care responsibilities:</p><ul><li>Regional Customer Support;</li><li>Basic to Intermediate understanding of Core Products - The position will be part of a global team providing fantastic Customer Support - Are you looking for a chance to start something from scratch? - Have you always been a leader of change and part of the solution? - Do you enjoy creating your own future and choosing the direction it takes?</li></ul><p>Role</p><ul><li>Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network</li><li>Communicate frequently and clearly with different products and understand future enhancements</li><li>Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort</li><li>Serve as focal point for customer issues, concerns and requests for enhancements.</li><li>Capture detailed and accurate information about issues, concerns and enhancements.</li><li>Work with global customers to complete service inquiries about MasterCard core applications and products.</li><li>Collaborate with others in support of products, processes and problem resolution.</li><li>Demonstrate the ability to negotiate, resolve and present to internal/external customers.</li><li>Lead and/or participate in customer visits for training, education and operational support. Potential customer visits for training, education and operational support.</li><li>Simulate or recreate user issues to resolve operating difficulties.</li><li>Recommend and implement business or process improvements, while recognizing global perspectives.</li><li>Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Technical/operations experience within financial/payments industry</li><li>Previous customer service experience required.</li><li>Experience in Card domain/operations</li><li>Must have a good understanding of Core Products (Credit/Pre-paid/Debit)</li><li>Must be familiar with Card Payment Industries (Issuer & Acquirer)</li><li>You should be able to display superior Customer Service</li><li>Should be able to handle various geographical customer challenges (EEMEA)</li><li>ISO message Knowledge / SQL is a must.</li><li>Splunk Knowledge is a plus.</li></ul><ul><li>Excellent interpersonal skills and written and verbal communication skills.</li><li>Technical and operational skills (MS Office, CRM, etc)</li><li>Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.</li><li>Ability to adapt to a personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs</li></ul>
Egypt - Cairo
<p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>Title and Summary</p><p>Senior Customer Technical Services Analyst</p><p>Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.</p><p>Overview</p><p>The Global Customer Care team is looking for Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Global Customer Care acts as a single point of contact for our external customers and internal business partners. GCC completes analysis of wide variety of customers business and technical inquiries, providing end-to-end ownership. GCC is in essence The face of MasterCard to ensure our customers receive world class support.</p><p>Purpose of job</p><p>Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)</p><p>Specifics</p><p>Regional Global Customer Care responsibilities:</p><ul><li>Regional Customer Support;</li><li>Basic to Intermediate understanding of Core Products - The position will be part of a global team providing fantastic Customer Support - Are you looking for a chance to start something from scratch? - Have you always been a leader of change and part of the solution? - Do you enjoy creating your own future and choosing the direction it takes?</li></ul><p>Role</p><ul><li>Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network</li><li>Communicate frequently and clearly with different products and understand future enhancements</li><li>Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort</li><li>Serve as focal point for customer issues, concerns and requests for enhancements.</li><li>Capture detailed and accurate information about issues, concerns and enhancements.</li><li>Work with global customers to complete service inquiries about MasterCard core applications and products.</li><li>Collaborate with others in support of products, processes and problem resolution.</li><li>Demonstrate the ability to negotiate, resolve and present to internal/external customers.</li><li>Lead and/or participate in customer visits for training, education and operational support. Potential customer visits for training, education and operational support.</li><li>Simulate or recreate user issues to resolve operating difficulties.</li><li>Recommend and implement business or process improvements, while recognizing global perspectives.</li><li>Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Technical/operations experience within financial/payments industry</li><li>Previous customer service experience required.</li><li>Experience in Card domain/operations</li><li>Must have a good understanding of Core Products (Credit/Pre-paid/Debit)</li><li>Must be familiar with Card Payment Industries (Issuer & Acquirer)</li><li>You should be able to display superior Customer Service</li><li>Should be able to handle various geographical customer challenges (EEMEA)</li><li>ISO message Knowledge / SQL is a must.</li><li>Splunk Knowledge is a plus.</li></ul><ul><li>Excellent interpersonal skills and written and verbal communication skills.</li><li>Technical and operational skills (MS Office, CRM, etc)</li><li>Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.</li><li>Ability to adapt to a personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs</li></ul>
Egypt - Cairo
Job Summary: We are seeking a technically proficient Microsoft Center of Excellence Senior Manager to lead the delivery of enterprise-grade solutions across Microsoft 365, Power Platform, and Copilot. This role combines technical leadership and strategic oversight, ensuring the platform estate meets high engineering standards, scales through reusable patterns and an enabled maker community, and comply with security, data privacy, and responsible AI practices. <br>Key Responsibilities: <br>Platform Strategy & Technical Leadership: Own the Microsoft platform strategy and roadmap across Microsoft 365, Power Platform (Power Apps, Power Automate, Power BI, Power Pages), and Copilot Studio. Drive software engineering best practices, including solution layering, Application Lifecycle Management (ALM), automated testing, and CI/CD pipelines for automated deployment. Ensure integration with Microsoft Azure, Azure Open AI, and enterprise applications including Service Now via APIs, connectors, and event-driven workflows. <br>Administration & Governance: Own the environment strategy, including environment provisioning, Managed Environments, and the default environment position and clean-up obligations. Maintain platform monitoring and reporting, including the CoE Toolkit inventory, governance dashboards, service health, and alerting. Operate the application review cycle that promotes successful team-based solutions to supported enterprise use, with defined risk levels and named ownership. <br>Operations & Optimization: Monitor and optimize deployed solutions for reliability, performance, cost-efficiency, and output quality. Implement reusable architecture, templates, and automation strategies to enhance scalability and reduce maintenance overhead. Make sure in production Apps and dashboards and running with agreed SLA. <br>Team & Stakeholder Management: Lead and mentor the Microsoft CoE team, including platform administrators, developers, and business analysts, ensuring alignment with project goals and fostering technical excellence. Build and nurture a maker community through enablement sessions, champions, and published best-practice standards. Collaborate with cross-functional teams and stakeholders to translate business requirements into impactful technical solutions. Manage implementation partners and managed service providers, covering delivery quality and commercial performance. <br>Governance & Compliance: Ensure adherence to security policies, data-privacy standards, and regional compliance regulations during solution development and deployment. <br><br>Qualifications: <br>Technical Skills: Strong proficiency in Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and the Power Platform admin center and CoE Starter Kit. Extensive experience with Microsoft 365 workload administration, tenant configuration, and Microsoft Azure, including Azure Open AI and AI-related services, Dev Ops and Git Hub. Expertise in platform governance: environment strategy, DLP policy, ALM, and CI/CD . Experience with Copilot Studio agent development, publishing, and the governance controls applied before deployment. Proficiency in identity and security, including Entra ID, conditional access, and role-based access control. Familiarity with Power BI, governance dashboards, and platform KPI reporting. Strong proficiency in Share Point. <br>Experience: 12+ years of professional experience, with 8+ years on Microsoft 365 and Power Platform and technical leadership. Proven track record of end-to-end ownership of an enterprise Microsoft estate, including roadmap, governance, license position, and budget. 5+ years leading blended technical and functional teams, including vendor or managed service resources. Experience supporting a multi-country or multi-entity organization. <br>Certifications: Essential: Microsoft Certified Power Platform Solution Architect Expert (PL-600), or Power Platform Administrator / Developer Associate with demonstrable architecture ownership. Essential: Microsoft 365 Administrator Expert (MS-102) or equivalent senior Microsoft 365 credential. Preferred: Azure Solutions Architect Expert (AZ-305), ITIL 4, and Power BI Data Analyst (PL-300).
Egypt - Cairo
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p><p>CORE WORK ACTIVITIES Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers. Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary. Leadership Development Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning. Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses. Education for Employment (EFE) The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry. This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs. General Training Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are: Rooms Operations Food & Beverage Sales & Marketing (BMSC) Human Resources Safety & Security (Loss Prevention) Finance The Specialization Course Occurs in the last six months of the program and will focus on one discipline of the participant s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline. The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success. Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe developing vital skill and be part of shaping your country s economic future. Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p><p></p></section>