Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims &amp; adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p>Are you a meticulous problem-solver with a passion for perfection in technology? We are seeking an exceptional <strong>Quality Control Analyst</strong> to join our dynamic team in <strong>Giza, Egypt</strong>. This is your chance to play a pivotal role in ensuring the flawless delivery of cutting-edge IT and telecommunications solutions. As an integral part of our on-site team, you will champion quality, drive innovation, and directly impact our products' excellence.</p><ul><li><p><strong>Overview:</strong> As a Quality Control Analyst, you will be the guardian of our product quality, meticulously examining software and systems to identify defects and ensure adherence to the highest standards. Your expertise will be crucial in safeguarding the integrity and performance of our IT and telecom offerings.</p></li><li><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Design and execute</strong> comprehensive test plans and test cases for software and system functionalities.</p></li><li><p><strong>Perform various types of testing</strong>, including functional, regression, performance, and integration testing across different platforms.</p></li><li><p><strong>Identify, document, and track</strong> defects rigorously using advanced defect tracking systems, collaborating closely with development teams for resolution.</p></li><li><p><strong>Contribute to the continuous improvement</strong> of our Quality Assurance processes and methodologies.</p></li><li><p><strong>Participate actively</strong> in all phases of the Software Development Life Cycle (SDLC) within an Agile framework.</p></li><li><p><strong>Analyze test results</strong> and provide detailed reports on product quality and release readiness.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> This role demands a strong foundation in <strong>Quality Assurance</strong> and <strong>Quality Control</strong> principles. You will leverage your expertise in <strong>Engineering</strong>, alongside practical experience with <strong>Test Automation</strong> tools, performing thorough <strong>Manual Testing</strong>, and working with databases using <strong>SQL</strong>. Familiarity with <strong>Defect Tracking</strong> systems, <strong>Agile Methodologies</strong>, and <strong>Performance Testing</strong> is essential.</p></li><li><p><strong>Growth Opportunities:</strong> Embark on a journey of continuous learning and professional advancement. We are committed to fostering your growth through challenging projects, access to advanced training, and opportunities to lead quality initiatives. Elevate your career in a rapidly evolving technological landscape.</p></li><li><p><strong>Team &amp; Culture:</strong> Join a collaborative, innovative, and supportive environment where your contributions are valued, and your voice is heard. Our team in Giza is driven by a shared commitment to excellence and a passion for pushing technological boundaries.</p></li><li><p><strong>Impact:</strong> Your work will directly influence the reliability and quality of our products, enhancing user experience and solidifying our reputation as a leader in IT and telecommunications. Be the critical link in delivering exceptional solutions to our customers.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview We are seeking a highly detail-oriented and technically proficient Quality Assurance (QA) Engineer to join our development team. You will be responsible for ensuring the reliability and high quality of our diverse portfolio of web and mobile applications. The ideal candidate will have a deep understanding of modern web frameworks, mobile cross-platform development, and Content Management Systems (CMS). You will act as the final gatekeeper of quality, ensuring all products meet our design benchmarks and functional requirements before they reach production.</p><p>Responsibilities</p><ul><li>End-to-End Testing: Conduct comprehensive functional, regression, performance, and usability testing across web and mobile platforms.</li><li>Design Validation: Use Figma files as primary benchmarks to ensure pixel-perfect implementation and consistent user experience across all devices.</li><li>Bug Lifecycle Management: Identify, document, and track bugs within the Azure DevOps board. You will be responsible for following up on fixes and performing re-tests to ensure resolution.</li><li>Technical Verification: Validate applications built with ReactJS and Flutter, ensuring they meet cross-platform standards.</li><li>Backend &amp; API Testing: Verify the integrity of backend services built with NestJS and Laravel through thorough API testing.</li><li>CMS Validation: Perform quality checks on projects utilizing WordPress and Headless CMS architectures (e.g., Sanity with ReactJS), ensuring content delivery and administrative functions are seamless.</li><li>Requirement Analysis: Review project requirements and user stories to define clear acceptance criteria and test scenarios.</li><li>Collaboration: Work closely with developers, designers, and project coordinators to deliver high-quality, bug-free solutions in a fast-paced environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Technical Requirements</p><ul><li>Experience: Minimum 3+ years of hands-on experience in software testing for both web and mobile applications.</li><li>Frameworks: Proficiency in testing applications built with ReactJS, Flutter, NestJS, and Laravel.</li><li>Platforms: Strong understanding of testing WordPress sites and Headless CMS integrations (Sanity).</li><li>Design Tools: High proficiency in using Figma to verify UI/UX benchmarks.</li><li>Task Management: Direct experience using Azure DevOps (DevOps boards) for task tracking and bug management.</li><li>Automation : Experience with frameworks such as Selenium, Cypress, Playwright, or Postman for API testing.</li><li>Soft Skills: Excellent analytical skills, attention to detail, and strong English communication skills.</li><li>Communication: Excellent verbal and written English communication.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims &amp; adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.</p><br><p>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.</p><br><br><br>Job Description<ul><li><p>Manage and supervise the Production Maintenance team, setting clear KPIs for machine uptime, defining technical responsibilities, and monitoring shift performance to minimize Mean Time to Repair (MTTR).</p><br></li><li><p>Develop team capabilities through targeted technical training—specifically in PLC logic, robotics, hydraulics, and pneumatics—identifying skill gaps to ensure the team can handle complex automated systems.</p><br></li><li><p>Lead the execution of preventive, predictive (CBM), and corrective maintenance specifically for <strong>manufacturing assets, CNC machinery, assembly lines, and specialized tooling</strong> to ensure 24/7 operational readiness.</p><br></li><li><p>Oversee the delivery of critical production utilities (compressed air, high-pressure steam, industrial cooling, and power distribution) at the machine level, ensuring supply consistency and energy efficiency through direct management or vendor SLAs.</p><br></li><li><p>Drive strict adherence to manufacturing standards and Lean methodologies, serving as the lead for <strong>Lean Total Productive Maintenance (LTPM)</strong> to foster operator-led maintenance and continuous improvement culture.</p><br></li><li><p>Monitor <strong>Overall Equipment Effectiveness (OEE)</strong> and real-time process performance; identify bottlenecks, reduce scrap rates, and implement engineering solutions for enhanced throughput and cycle-time optimization.</p><br></li></ul><br><br>Qualifications and Experience<ul><li><p><strong>Education:</strong> Bachelor’s degree in <strong>Engineering</strong> (Mechanical, Electrical, or Mechatronics).</p><br></li><li><p><strong>Experience:</strong>&nbsp;<strong>+3&nbsp;years</strong> of experience in a maintenance leadership or senior technical role,&nbsp;Strong background in the <strong>Automotive industry or Wiring Systems</strong> is highly preferred.</p><br></li><li><p><strong>Language:</strong><strong>Full Professional English Proficiency</strong>; must be able to document technical processes and communicate effectively with management.</p><br></li><li><p><strong>Core Skills:</strong></p><br><ul><li><p><strong>Technical Management:</strong> Proven ability to lead maintenance technicians and coordinate complex task lists.</p><br></li><li><p><strong>LTPM &amp; Lean Tools:</strong> Practical experience in implementing Lean Total Productive Maintenance to reduce downtime.</p><br></li><li><p><strong>Vendor Coordination:</strong> Skilled in managing external service providers and technical contractors.</p><br></li></ul></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <em>Please submit your CV in English and indicate your level of English proficiency. </em> </p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. <strong>Participation is project-based, not permanent employment.</strong> </p> <p> </p> <p> <strong>What this opportunity involves</strong> </p> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <p> </p> <p> <strong>What we look for</strong> </p> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims &amp; adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <p> </p> <p> <strong>How it works </strong> </p> <p>Apply Pass qualification(s) Join a project Complete tasks Get paid</p> <p> </p> <p> <strong>Project time expectations </strong> </p> <p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. </p> <p> </p> <p> <strong>Compensation </strong> </p> <p>On this project, contributors can earn up to <strong>$50 per hour equivalent</strong>, depending on their level and pace of contribution. </p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Transport clubs to/from guest vehicles and/or group buses. Pick up and drop off guest golf bags at bag drop. Provide directions to golfers to golf-related areas. Assist golfers with carts and equipment. Distribute score cards and pencils to golfers. Remove golf carts from storage area and stage for play. Remove rental clubs for use by guests, and clean and store after use. Store, clean, tag, and organize guest clubs in bag room storage. Clean, detail, restock golf carts after each use. Document any golf cart damage and deficiency for mechanic's review. Maintain cleanliness of golf-related areas. Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction. Setup/reset/break down practice stations. Pick up/wash balls from practice facility. Ensure the security of all golf equipment in storage. Notify manager/supervisor of any important issues as necessary. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br><br>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on millions of multilingual conversations. Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br><br>Why This Role Matters<br><br>At Lucidya, customer support is more than answering tickets - it's a critical part of the customer experience. As we scale our global customer base and move towards 24/7 support coverage, we're building a world-class support function that delivers fast, knowledgeable, and proactive service.<br><br>As a Customer Support Specialist, you'll be the first point of contact for our customers, helping them resolve issues, navigate the platform, and ensuring every interaction leaves a positive impression. You'll work closely with our Technical Support and Engineering teams, troubleshooting problems, escalating complex issues when needed, and helping us continuously improve the customer experience.<br><br>Your ability to communicate clearly, solve problems efficiently, and build trust with customers will have a direct impact on customer satisfaction and retention.<br><br>What You'll Do<br><br>Serve as the first point of contact for customer inquiries across multiple channels, including live chat, email, and our ticketing platform Deliver exceptional customer support in both Arabic and English Investigate, troubleshoot, and resolve customer issues independently wherever possible Perform initial debugging and quality checks before escalating technical issues to the Technical Support team Accurately document customer interactions, troubleshooting steps, and resolutions within our ticketing system Manage customer expectations by providing clear updates, timelines, and proactive communication throughout the support process Collaborate closely with Technical Support and Engineering to ensure timely issue resolution Contribute to maintaining and improving internal knowledge base articles and support documentation Identify recurring customer issues and share feedback to improve product quality and support processes Participate in quality assurance reviews and continuously improve service standards Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends<br><br>What Success Looks Like<br><br>Within your first 90 days, you'll:<br><br>Develop a strong understanding of the Lucidya platform, products, and customer workflows Become confident navigating our support tools and internal processes Successfully manage customer inquiries independently Demonstrate strong product knowledge and effective troubleshooting skills Build productive working relationships with Technical Support and Engineering teams Consistently achieve key customer support metrics, including First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT)<br><br>Requirements<br><br>Who You Are<br><br>2+ years of experience in a Customer Support Specialist, Customer Support Agent, or similar customer-facing support role Current experience supporting customers in a Saa S environment (required) B2B Saa S experience is strongly preferred Fluent in both Arabic and English, with excellent written and verbal communication skills Comfortable explaining technical concepts to non-technical customers Strong problem-solving and analytical skills with the ability to troubleshoot customer issues independently Experience working with support and collaboration tools such as Intercom, Jira, CRM platforms, or similar ticketing systems Comfortable working across multiple systems and managing several customer conversations simultaneously Highly organized, customer-focused, and able to thrive in a fast-paced environment Bachelor's degree or equivalent qualification<br><br>Nice to Have<br><br>Experience supporting enterprise or government customers Familiarity with customer engagement, social listening, or customer experience platforms Experience contributing to knowledge bases or process documentation Exposure to QA processes or customer support performance metrics<br><br>Why You'll Love Working Here<br><br>Join one of the region's leading AI-native technology companies Work alongside talented teams building products used by leading enterprises and government organizations Help shape a growing Customer Support function with opportunities to influence processes and best practices Remote-first working environment Continuous learning and career development opportunities Collaborative, inclusive, and high-performance culture where your impact is visible<br><br>Hiring Process<br><br>Talent Acquisition Screening Hiring Manager Interview Practical Assessment (if applicable) Final Interview Offer

About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br><br>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on millions of multilingual conversations. Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br><br>Why This Role Matters<br><br>As Lucidya continues to scale, delivering fast, reliable technical support is critical to maintaining an exceptional customer experience. The Technical Support Specialist plays a pivotal role between Customer Support and Engineering, resolving complex technical issues before they require engineering intervention.<br><br>This role is responsible for diagnosing technical problems, troubleshooting platform issues, and leveraging internal tools to resolve customer incidents efficiently. By reducing unnecessary escalations and enabling faster resolutions, you'll help improve customer satisfaction while allowing Engineering to focus on building and enhancing our products.<br><br>If you enjoy solving technical problems, investigating system behavior, and working closely with cross-functional teams, this role offers the opportunity to make a meaningful impact in a fast-growing AI company.<br><br>What You'll Do<br><br>Own and resolve Level 2 and Level 3 technical support issues escalated from the Customer Support team Troubleshoot technical issues including API errors, data synchronization failures, authentication and access issues, and platform configuration challenges Analyze logs and system behavior to identify root causes and resolve customer issues efficiently Perform technical investigations and debugging using internal tools and limited database access Reproduce product issues and document clear troubleshooting steps before escalating genuine product defects to Engineering Collaborate closely with Customer Support to ensure seamless handover and resolution of escalated cases Communicate technical findings clearly to both customers and internal stakeholders Maintain detailed documentation within the ticketing system, including investigation findings, root causes, and resolutions Contribute to internal runbooks, troubleshooting guides, and knowledge base articles to improve support efficiency Identify recurring technical issues and partner with Product and Engineering to recommend long-term improvements Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends<br><br>What Success Looks Like<br><br>Within your first 90 days, you'll:<br><br>Develop a deep understanding of the Lucidya platform, architecture, and technical support processes Become proficient with the internal tools used to diagnose and resolve technical issues Independently resolve Level 2 and Level 3 customer issues with minimal engineering involvement Build strong working relationships with Customer Support and Engineering teams Consistently contribute to reducing engineering escalations while improving customer resolution times Meet key support performance metrics, including First Response Time (FRT), Resolution Time, and Customer Satisfaction (CSAT)<br><br>Requirements<br><br>Who You Are<br><br>2+ years of experience in Technical Support, Application Support, Technical Customer Support, or a similar role within a Saa S environment Current experience supporting B2B Saa S customers Strong troubleshooting and analytical skills with the ability to investigate technical issues independently Hands-on experience diagnosing API issues, authentication problems, data synchronization failures, and platform configuration challenges Comfortable reading logs, identifying root causes, and working with technical systems without requiring direct engineering support Experience using ticketing and collaboration tools such as Intercom, Jira, CRM platforms, or similar support systems Fluent in both Arabic and English, with excellent written and verbal communication skills Able to explain technical concepts clearly to both technical and non-technical audiences Highly organized, detail-oriented, and capable of managing multiple technical investigations simultaneously Bachelor's degree or equivalent qualification<br><br>Nice to Have<br><br>Experience supporting enterprise or government customers Exposure to databases, SQL, APIs, or cloud-based Saa S platforms Familiarity with customer engagement, social listening, or customer experience platforms Experience creating technical documentation, runbooks, or knowledge base articles Previous experience working closely with Engineering or Product teams<br><br>Why You'll Love Working Here<br><br>Join one of the region's leading AI-native technology companies Solve challenging technical problems that directly impact customer success Work alongside experienced Product, Engineering, and Customer Success teams Help build a new Technical Support function and influence how it scales Remote-first working environment Continuous learning and career development opportunities Collaborative, inclusive, and high-performance culture where your impact is visible<br><br>Hiring Process<br><br>Talent Acquisition Screening Hiring Manager Interview Practical Assessment (if applicable) Final Interview Offer

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About TJM Labs TJM Labs is building the digital workforce for pharmacy.<br> Pharmacies are being asked to do more with fewer resources.<br> Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.<br> We're changing that.<br> TJM Labs builds AI-powered automation designed specifically for pharmacy.<br> Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.<br> As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.<br> About the Role We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.<br> You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.<br> This is not an account ownership role.<br> You won't own the customer relationship, customer strategy, or implementation project.<br> Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.<br>' Your job is to figure out what that actually means.<br> Sometimes the answer will be straightforward.<br> Other times, you'll need to ask questions, understand the pharmacy workflow, gather examples, look at system information, reproduce the behavior, and document what you've learned so our technical teams can investigate efficiently.<br> You don't need to be an engineer.<br> You do need to be technically curious, comfortable troubleshooting, an excellent communicator, and willing to keep asking questions until you understand what's actually happening.<br> What You'll Do 1.<br> Be a Responsive First Point of Support You'll help manage incoming day-to-day communication from pharmacy customers across our support channels.<br> Respond promptly and professionally to customer questions and reported issues.<br> Ask thoughtful follow-up questions to understand exactly what the customer is experiencing.<br> Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect.<br> Help customers resolve issues that can be addressed without engineering involvement.<br> Set clear expectations about what happens next when additional investigation is required.<br> Keep customers updated rather than leaving them wondering whether anyone is working on their issue.<br> Close the loop once an issue has been resolved.<br> You won't be expected to have every answer.<br> You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.<br> 2. Investigate Before You Escalate One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate.<br> Ask targeted questions about what happened before, during, and after the reported issue.<br> Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information.<br> Understand what the customer expected to happen versus what actually happened.<br> Review available system activity, configurations, logs, and other troubleshooting information.<br> Attempt to reproduce reported behavior when appropriate.<br> Determine whether the issue affects one scenario or a broader workflow.<br> Check known issues and available documentation before escalating.<br> Document what you've already investigated so another team doesn't have to start from zero.<br> Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.<br> 3. Create Excellent Technical Support Tickets When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket.<br> What is happening — and what should be happening instead?<br> Which pharmacy and workflow are affected?<br> When did it happen, and is it reproducible?<br> What specific examples demonstrate the problem?<br> What troubleshooting has already been completed?<br> Is there a workaround, and how is this affecting the pharmacy's operation?<br> A great escalation means the technical team can begin investigating without immediately coming back for basic information.<br> 4. Understand the Pharmacy Behind the Problem Software support at TJM requires more than understanding software.<br> You need to understand pharmacy.<br> Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context.<br> Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.<br> 5. Communicate Clearly Through Resolution Great support isn't only about solving the problem.<br> It's also about what the customer experiences while we're solving it.<br> Explain technical information in clear, plain language.<br> Provide updates while issues are being investigated.<br> Avoid making promises before you have the information to make them.<br> Let customers know what we need from them and why.<br> Communicate internally when an issue may have broader customer impact.<br> Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership.<br> Help diffuse frustration through responsiveness, empathy, and clear communication.<br> Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.<br> 6. Know When to Pull in the Pod You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job.<br> Customer Success Managers own the strategic customer relationship, overall customer health, and escalations.<br> Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live.<br> Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.<br> 7. Help Us Spot Patterns Individual support conversations can tell us a lot about our product.<br> Issues that appear repeatedly across customers.<br> Areas where customers consistently need additional training.<br> Workflows that generate frequent questions.<br> Product behavior that creates confusion.<br> Documentation or support resources we should improve.<br> Potential product enhancements.<br> Opportunities to prevent future support issues.<br> What We Offer Remote-first work environment The opportunity to work at the intersection of pharmacy, healthcare, and AI Meaningful opportunity to learn and grow as TJM Labs continues to scale What We're Looking For 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.<br> Hands-on familiarity with pharmacy workflows and pharmacy management systems.<br> Technical curiosity and a genuine interest in figuring out how things work.<br> A methodical approach to problems and excellent follow-up questions.<br> Clear writing and the ability to document details someone else needs to act.<br> Patience and professionalism when someone is frustrated.<br> Strong attention to detail and the ability to manage multiple customer questions and support issues.<br> Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.<br> Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.<br> Pharmacy Technician Experience Is Highly Desired Current or previous pharmacy technician experience is highly desired.<br> Registered or certified pharmacy technicians are strongly encouraged to apply.<br> If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.<br> Pharmacy Management System Experience Hands-on familiarity with pharmacy management systems is required for this role.<br> Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.<br> Nice to Have Previous software or technical support experience.<br> Experience training pharmacy staff on technology or workflows.<br> Experience supporting software implementations.<br> Familiarity with Jira, Zendesk, ServiceNow, or similar tools.<br> Experience reviewing logs, configurations, or system activity.<br> Basic familiarity with Windows, networking, integrations, or software troubleshooting.<br> Experience with healthcare technology, workflow automation, or AI-powered technology.<br> Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.<br> What You Don't Need You don't need to know how to code.<br> You don't need to be an engineer.<br> You don't need to be a project manager.<br> You don't need to own a book of business.<br> You don't need previous experience working with AI.<br> You don't need to arrive knowing TJM's technology.<br> You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense.<br> We'll teach you the rest.<br> You'll Probably Love This Role If.<br>.. Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.<br> You're the person in the pharmacy people call over when something weird happens with the computer.<br> You ask, 'Can you show me?<br>' a lot. You enjoy figuring out why something happened almost as much as fixing it.<br> You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.<br> You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.<br> You don't throw an issue over the fence to engineering and consider your job done.<br> There's something deeply satisfying to you about finally figuring out why the weird thing was happening.<br> Why TJM Labs You'll join a fast-growing company working on a very real problem in healthcare.<br> You'll see our automation working inside real pharmacies and taking repetitive work off the shoulders of pharmacists and pharmacy technicians.<br> For the right person, this can be a path from using pharmacy technology every day to becoming someone who helps shape how that technology works for pharmacies.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role Purpose:</strong><br>The Senior Accounts Payable Processor is a subject-matter expert and operational anchor within the Egypt GBS Payables team. Beyond executing complex transactions, this role owns the quality of AP output across multiple divisions - reviewing balances, leading period-end close activities, driving variance analysis, and coaching junior associates. This person is the go-to for anything that requires judgement, not just process execution. As the Egypt Shared Services centre grows into a fully integrated GBS model, this role will play a visible part in embedding standards, resolving escalations, and supporting knowledge transfer from the broader Shared Services network.<br><strong>Key Responsibilities: </strong><br><strong>AP Balance Review &amp; Ledger Ownership</strong><br><ul><li>Own the completeness and accuracy of the AP sub-ledger across assigned divisions - not just process invoices but actively review and manage the ledger</li><li>Perform and review AP balance reconciliations; investigate and clear aged, stale, or unexplained items within defined timelines</li><li>Identify risks in the AP ledger (unapplied credits, duplicate payments, mispostings) and drive resolution proactively</li><li>Present AP balance position to the Team Lead / Finance Manager in weekly review meetings</li></ul><br><strong>GS (Goods &amp; Services) Schedule Support</strong><br><ul><li>Support the preparation and review of GS schedules used for accruals, cut-off, and period-end reporting</li><li>Ensure GS schedules accurately reflect receipt-confirmed but uninvoiced liabilities and are reconciled to the AP ledger</li><li>Coordinate with procurement and operations teams to confirm receipt status and resolve discrepancies in a timely manner</li><li>Maintain schedule templates and support their standardisation across divisions</li></ul><br><strong>Multi-Division Variance Analysis</strong><br><ul><li>Perform AP variance analysis across business divisions - explaining movement in AP balances, days payable outstanding (DPO), and payment performance versus prior period and budget</li><li>Identify and explain significant variances between sub-ledger and GL; escalate items requiring journal adjustments</li><li>Prepare variance commentary suitable for Finance Manager review and, where required, for divisional business partners</li><li>Track and trend key AP metrics (aging profile, invoice processing cycle time, exception rates) to highlight operational risks</li></ul><br><strong>Month-End &amp; Period Close</strong><br><ul><li>Lead the AP month-end close checklist for assigned entities - accruals, GR/IR clearing, cut-off reviews, and reconciliations</li><li>Post and review AP-related journal entries; ensure period-end entries are accurate, complete, and properly supported</li><li>Coordinate close timelines with the wider GBS team (AR, GL, Reporting) to meet group deadlines</li><li>Review junior associate close deliverables before submission</li></ul><br><strong>Team Support &amp; Quality Oversight</strong><br><ul><li>Review AP transactions processed by associates for accuracy, compliance, and completeness - provide structured feedback</li><li>Act as first-level escalation for complex vendor disputes, coding queries, and payment exceptions</li><li>Support onboarding and practical training of new AP team members</li><li>Document and maintain AP process guides and SOPs relevant to the Egypt GBS centre</li></ul><br><strong>Stakeholder &amp; Vendor Management</strong><br><ul><li>Manage relationships with key vendors and internal business unit finance contacts across assigned divisions</li><li>Resolve escalated vendor queries professionally and within SLA, with clear documentation</li><li>Liaise with procurement, treasury, and tax teams on AP-related matters (payment terms, withholding tax, intercompany)</li></ul><br><strong>Controls &amp; Compliance</strong><br><ul><li>Ensure compliance with DoA, payment policies, and applicable local tax regulations (VAT, withholding tax)</li><li>Identify and flag control gaps or process risks; propose practical process improvements</li><li>Support internal and external audit requirements - documentation, walkthroughs, and audit queries</li><li>Assist in the implementation of process improvements and system enhancements as the GBS model matures</li></ul><br><strong>Required Qualifications:</strong><br><ul><li>4-7 years of progressive AP or broader finance experience, with a minimum of 2-3 years in a Shared Services or GBS environment</li><li>Bachelor's degree in Accounting, Finance, or a related field; professional accounting qualification (CMA, CPA, ACCA, or equivalent) is preferred or actively in progress</li><li>Demonstrated experience owning AP reconciliations, period-end close, and balance reviews - not just transactional processing</li><li>Experience supporting or preparing GS/accrual schedules and variance analysis</li><li>Strong SAP S/4HANA experience is required - must be comfortable running reports, querying ledgers, and using core AP transaction codes; hands-on experience with OpenText VIM and/or Invoice Validation is highly preferred</li><li>Prior exposure to multi-entity, multi-currency environments; GCC or international business exposure is a strong advantage</li><li>Advanced Excel skills - comfortable building and reviewing reconciliation models, pivot analyses, and variance schedules</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Cash and Voucher Assistance Coordinator <br> <p><strong>TEAM/PROGRAMME: </strong>Gaza Response/</p><br> <p>Program&nbsp; Operations</p><br> <strong>LOCATION: </strong>Cairo and Alexandria <br> <strong>GRADE</strong>: 5 <strong>CONTRACT LENGTH: </strong>Until the end of December 2026 <br> <p><strong>CHILD SAFEGUARDING:</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE: </strong>The CVA Coordinator is responsible for delivering quality and timely implementation of the cash &amp; voucher assistance, monitor the CTP process, coordination, and representation, and with support from Technical and Operations teams, to lead on sectoral assessment.</p><br> <p>The CVA Coordinator is expected to work closely with the program team, MEAL, Finance, Advocacy &amp; Communications, and Safeguarding teams to ensure quality and timely implementation of CVA operations.</p><br> <p>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <p><strong>Projects Scope:</strong></p><br> <p>The project targets children, youth, and families affected by the emergency to meet their urgent and basic needs, through provision of multi-sectoral services including cash and voucher assistance. The program is multi-faceted and will require coordination with multiple organizations and actors including local, national, and International NGOs.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reports to: </strong>CVA Officer.</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY :</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead CVA assessments, in line with SC internal standards and processes, with&nbsp; support from CVA technical advisor: feasibility &amp; risk assessment, CVA risk assessment, market assessments and need &amp; vulnerability assessments.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with other SC thematic areas and other relevant external sector agencies, ensuring assessment findings are documented and that all assessments include a disaggregated analysis of children’s needs and vulnerabilities.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working with the CVA officer and other key members of the response team to develop CVA sector plans and master budgets and contribute to SC’s overall response objectives.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead on the CVA sector plan implementation, focusing on identified and emerging risks, as well as prevention &amp; response to violence for children and caregivers, referral pathways, coordination with relevant service providers, and the implementation&nbsp; of international standards and best practices.</p><br> <br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In close collaboration with the CVA officer, Senior Operations Officer and the assistance of technical advisor from the sector; supervise the implementation of the cash transfer components of the projects.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that SOPs are maintained up to date and disseminated internally across relevant stakeholders, ensuring that teams are clear about the procedures to follow, the timelines and their roles.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with our Security and Safety department to develop and implement effective security procedures for our specific cash transfer programming activities, ensuring that these are updated and reviewed at regular intervals and that new programs are built around safety and security considerations.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the identified CVA risks are incorporated in the CVA program design and SoPs and that mitigation measures are put in place at program level to reduce such risks to an acceptable level.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that CVA is effectively integrated into Protection programming, notably through effective referral pathways and protocols, appropriate calculation methodologies of transfer values, and the identification and mitigation of risks.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with finance providers so transfers can be properly and timely done.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with the MEAL team for the management and update of the CVA program database of beneficiaries.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor CVA and humanitarian trends and propose program adaptations in a timely manner when relevant, focusing on identified and emerging risks, as well as prevention &amp; response to violence for children and caregivers, internal/external referral pathways, coordination with relevant service providers, capacity building, and the implementation of international standards and best practices.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure strong accountability to beneficiaries by putting in place accountability activities, ensuring that feedback from all relevant stakeholders is considered in program design.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the humanitarian minimum standards are maintained in accordance with the Inter-Agency Standing Committees’ recommendations for CVA, the CALP Network, the Sphere Charter and Minimum Standards, and the Core Humanitarian Standards.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>) <strong>Accountability:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; widely shares their personal vision for Save the Children, engages and motivates others</p><br> <br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; future orientated, thinks strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; values diversity, sees it as a source of competitive strength</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; approachable, good listener, easy to talk to. <strong>Creativity:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; develops and encourages new and innovative solutions • willing to take disciplined risks. <strong>Integrity:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>• Bachelor’s degree in social sciences, development studies, or any relevant area</p><br> <br> <p><strong>EXPERIENCE AND SKILLS Essential</strong>:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 2-3 years of previous relevant experience in cash programming for refugees or migrants.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional experience in partner collaboration and capacity-building • Excellent drafting, interpersonal, interviewing, and communication skills.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership experience at a similar job.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Arabic and English, written and spoken is a must.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to work with highly vulnerable groups.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to work effectively within a team and/or individually.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Well organized with strong time-management skills.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure and to handle heavy and competitive works effectively. • Shares Save the Children’s vision and values.</p><br> <p><strong>Desirable:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and technical knowledge of CVA for Sectoral Outcomes (Protection/Child Protection, Nutrition, Education, Food Security, and Livelihood).</p><br> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br> <br> <p><strong>Equal Opportunities</strong></p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <strong>JD written by:</strong> <strong>Date:</strong> <br> <strong>JD agreed by:&nbsp;</strong>&nbsp; <strong>Date:&nbsp;</strong>&nbsp; <br> <strong>Updated By:</strong> <strong>Date:</strong> <br> <strong>Evaluated:</strong> <strong>Date:</strong> <br> <br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

ROLE:<br>We are seeking an experienced and dynamic Commercial Manager to drive revenue growth, optimize digital media operations, and lead strategic client partnerships within elements of Augustus brands, including Lovin Dubai, Lovin Abu Dhabi and the 12 Smashi TV verticals.. The ideal candidate will have a proven background in digital media agencies, strong commercial acumen, and expertise in managing high-value client portfolios and media investments across platforms. This role requires a combination of strategic vision, hands-on management of commercial activities, and the ability to deliver innovative solutions that maximize ROI for both clients and the agency.<br>KEY RESPONSIBILITIES : Commercial Strategy & Revenue Growth Develop and implement the Publisher's digital media commercial strategy to achieve revenue targets and profitability. Identify and capitalize on new business opportunities in local and Regional markets (GCC). Drive upselling and cross-selling strategies across client portfolios to grow account revenues. Lead pricing strategy development for media services, ensuring competitive positioning and margin optimization. Client Relationship Management Act as the primary commercial liaison for key clients, building and maintaining long-term partnerships. Oversee negotiation of media contracts, partnerships, and service agreements with clients and suppliers. Build and manage Long-Term Agreements (LTAs) with key clients, ensuring mutually beneficial, strategic partnerships that provide consistent revenue streams. Ensure exceptional service delivery and client satisfaction, translating into account retention and growth. Provide clients with Post Campaign reports & data-driven insights and strategic recommendations to improve campaign effectiveness and ROI. Media Planning & Operations Oversee the commercial performance of paid media campaigns across all major digital platforms (Google, Meta, Tik Tok, Programmatic, etc.). Collaborate with internal teams (Media Planners, Buyers, Account Managers, Content Writer, Video Editors & Graphic Designers) to ensure media strategies align with client objectives. Analyze market trends, audience behavior, and platform updates to inform go-to-market and media investment strategies. Team Leadership & Development Lead and mentor a team of Commercial Executives, and Account Managers, fostering a high-performance culture. Provide training and development on commercial best practices, client negotiation, and media monetization. Align team efforts with agency growth objectives and KPIs. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media.<br>Requirements 1- Personal Traits & Skills Strong understanding of digital media buying, performance marketing, and programmatic advertising. Excellent negotiation and communication skills with the ability to influence stakeholders. Strategic thinker with a data-driven and results-oriented approach. Ability to manage multiple high-value accounts and projects simultaneously in a fast-paced environment. Strong leadership and team management capabilities.<br>2- Academic & Certifications Bachelor’s degree in Marketing, Business, Media, or a related field (MBA is a plus). Professional Experience Minimum 4-5 years of experience in a digital media agency commercial role, with a proven track record of revenue growth. Experience managing client portfolios with multi-million-dollar media budgets. Proven expertise in Regional markets (GCC) is a plus.<br>PEOPLE :<br>Assist in fostering a high performance led culture; play a central role in recruiting new talent and retention of existing talent in the team/business Act as a strong leader with the ability to listen effectively and influence a team Actively contribute to the leadership in terms of agency/sector vision and be seen as a leader – displaying gravitas, managing difficult client relationships, and demonstrating an understanding of business finance Create and drive initiatives to strengthen skills, promote loyalty, enthusiasm and culture of a practice or the office through training and/or other responsibilities<br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai and Riyadh and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br> <br>We're looking for talented German-speaking Business Analysts and Consultants at Associate level to join our Product Management &amp; Business Analysis practice. In this role, you'll work alongside experienced consultants and industry experts to support end-to-end Financial Services transformation across banking, insurance, and asset &amp; wealth management, helping clients deliver innovative solutions that create measurable business value. <br> <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into clear, practical solutions, we'd love to hear from you. <br><b>What You'll Do</b> <br> <br>As part of our team, you will: <br><ul><li>Support clients and project teams in understanding business challenges and identifying opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Assist in preparing user stories, acceptance criteria, process maps, user journeys, and business documentation.</li></ul><br><ul><li>Participate in workshops and meetings with business and technical stakeholders.</li></ul><br><ul><li>Support backlog refinement, requirement traceability, and User Acceptance Testing activities.</li></ul><br><ul><li>Prepare meeting notes, presentations, status updates, and project documentation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Build your consulting, business analysis, agile delivery, and Financial Services knowledge through hands-on project work.</li></ul><br><b>What We're Looking For</b> <br> <br>We're looking for professionals who bring curiosity, analytical thinking, attention to detail, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>5+ years of experience as a Business Analyst, Consultant, Product Analyst, or in a similar client-facing or delivery role.</li></ul><br><ul><li>Professional proficiency in German and strong English communication skills.</li></ul><br><ul><li>Strong analytical and problem-solving capabilities.</li></ul><br><ul><li>Good communication skills and ability to work with business and technical stakeholders.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Good Microsoft Office skills, especially Excel and PowerPoint.</li></ul><br><ul><li>Ability to manage tasks and priorities in a dynamic project environment.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred</b> <br><ul><li>Exposure to Financial Services, including banking, insurance, capital markets, payments, leasing, or automotive finance.</li></ul><br><ul><li>Basic knowledge of Agile methodologies.</li></ul><br><ul><li>Experience with Jira, Confluence, or similar documentation and process mapping tools.</li></ul><br><ul><li>Understanding of user stories, acceptance criteria, UAT, APIs, or system integrations.</li></ul><br><ul><li>Interest in digital transformation, process improvement, and business change initiatives.</li></ul><br><b>Why Join Us?</b> <br> <br>At ETIC, you'll work on meaningful projects while building a rewarding career in consulting. You'll benefit from: <br><ul><li>Exposure to leading financial institutions and high-impact transformation programs.</li></ul><br><ul><li>Opportunities to work with diverse, international teams.</li></ul><br><ul><li>Continuous learning, professional development, and mentorship.</li></ul><br><ul><li>Clear career progression and growth opportunities.</li></ul><br><ul><li>A collaborative, inclusive, and supportive work environment.</li></ul><br><ul><li>Challenging work that allows you to make a real business impact from day one.</li></ul><br><b>Frequently Asked Questions (FAQ)</b> <br> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is an advantage, but we also welcome candidates with strong Business Analysis experience and a passion for solving business challenges. <br> <br><b>What kind of work will I be involved in?</b> <br>You'll support requirements gathering, documentation, workshops, process mapping, user stories, presentations, and delivery activities across client projects. <br> <br><b>Will I work directly with clients?</b> <br>Depending on the project, you may participate in client meetings, support workshops, gather inputs, and help document business needs under the guidance of more senior team members. <br> <br><b>Will I receive training and development opportunities?</b> <br>Yes. You'll benefit from continuous learning, mentoring, certifications, and hands-on project experience to build your consulting and Financial Services knowledge. <br> <br><b>What makes someone successful in this role?</b> <br>Curiosity, attention to detail, strong communication skills, willingness to learn, and the ability to organize information clearly are key to success. <br> <br><b>I don't meet every requirement. Should I still apply?</b> <br>Yes. We recognize that great candidates don't always match every qualification. If you're excited about the opportunity and believe you can make an impact, we encourage you to apply. <br> <br><b>Ready to Make an Impact?</b> <br> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps shape the future of Financial Services, we'd love to hear from you. <br> <br>Apply today and become part of a team that's transforming businesses, delivering innovation, and creating lasting impact. <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Opportunities, Business Process Consulting, Business Process Improvement, Business Strategy, Business Transformation, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Consumer Behavior, Creativity, Customer Experience (CX) Strategy, Customer Insight, Customer Strategy, Data Analytics, Embracing Change, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 14 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<p>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery. The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases. This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.</p><p>1. Manual Testing &amp; Test Execution Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing. Perform exploratory, smoke, and sanity testing to validate application builds before release. Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.</p><p>2. Test Automation Engineering Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks. Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable. Review, debug, and optimize automation scripts to improve reliability and execution efficiency.</p><p>3. Performance Testing &amp; Optimization Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads. Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements. Monitor performance test results and provide recommendations to improve application scalability and user experience.</p><p>4. AI-Assisted Quality Engineering Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs. Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality. Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.</p><p>5. Test Documentation &amp; Reporting Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports. Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.</p><p>6. User Acceptance Testing (UAT) Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements. Ensure UAT activities are completed successfully before production release.</p><p>7. Defect Management &amp; Root Cause Analysis Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution. Assist developers in reproducing and validating reported issues within test environments. Analyze recurring defects and recommend preventive quality improvements.</p><p>8. Requirements Analysis &amp; SDLC Participation Review business and functional requirements to ensure completeness, testability, and adequate test coverage. Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.</p><p>9. Knowledge Sharing &amp; Team Collaboration Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes. Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.</p><p>10. Quality Improvement Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies. Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency. Perform other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.</p><p>6+ years of hands-on experience in software quality control/testing.</p><p>5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).</p><p>2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).</p><p>Professional certification such as ISTQB-CTFL or ISTQB-CTAL.</p><p>Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).</p><p>Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.</p><p>Proficiency in performance testing tools and frameworks (e.g., JMeter, LoadRunner, Gatling, k6, or similar) with the ability to design, execute, analyze, and optimize performance test scenarios.</p><p>Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).</p><p>Track record of owning UAT cycles and driving them to successful completion.</p><p>Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.</p><p>In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.</p><p>Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.</p><p>Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.</p><p>Excellent command of written and spoken English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery.<br> The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases.<br> This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.<br> 1. Manual Testing &amp; Test Execution • Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing.<br> • Perform exploratory, smoke, and sanity testing to validate application builds before release.<br> • Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.<br> 2. Test Automation Engineering • Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks.<br> • Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable.<br> • Review, debug, and optimize automation scripts to improve reliability and execution efficiency.<br> 3. Performance Testing &amp; Optimization • Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads.<br> • Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements.<br> • Monitor performance test results and provide recommendations to improve application scalability and user experience.<br> 4. AI-Assisted Quality Engineering • Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs.<br> • Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality.<br> • Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.<br> 5. Test Documentation &amp; Reporting • Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.<br> 6. User Acceptance Testing (UAT) • Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements.<br> • Ensure UAT activities are completed successfully before production release.<br> 7. Defect Management &amp; Root Cause Analysis • Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution.<br> • Assist developers in reproducing and validating reported issues within test environments.<br> • Analyze recurring defects and recommend preventive quality improvements.<br> 8. Requirements Analysis &amp; SDLC Participation • Review business and functional requirements to ensure completeness, testability, and adequate test coverage.<br> • Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.<br> 9. Knowledge Sharing &amp; Team Collaboration • Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes.<br> • Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.<br> 10. Quality Improvement • Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies.<br> • Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 6+ years of hands-on experience in software quality control/testing.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in performance testing tools and frameworks (e.<br>g., JMeter, LoadRunner, Gatling, k6, or similar) with the ability to design, execute, analyze, and optimize performance test scenarios.<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>