Document Controller
4915 Jobs Found
Clarivate
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<p>We are looking for a Customer Care Advisor to join our Intellectual Property team at Clarivate. In this role, you will be responsible for providing exceptional customer service and support to internal and external customers. As the initial point of contact, you will address customer queries, troubleshoot common issues, and assist customers in resolving problems related to Clarivate's products or services. Customer Care Advisors work across various communication channels, such as phone, email, and chat to assist customers in a prompt, professional, and friendly manner.</p><br><p><b>About You – experience, education, skills, and accomplishments… </b></p><br><ul><li><p>Bachelor's degree or equivalent relevant work experience in customer care/service</p><br></li><li><p>1+ years of experience working in a customer support related role</p><br></li><li><p>1+ years of experience using Microsoft Office Suite, particularly Outlook, Word and Excel</p><br></li></ul><p><b>It would be great if you also had... </b></p><br><ul><li><p>Proven customer service skills including acting with urgency, being proactive, thinking like a customer, following up and following through</p><br></li><li><p>Strong interpersonal skills engaging with individuals at all levels</p><br></li><li><p>Exceptional language skills including a clear, crisp, easily understood, direct but pleasant communication</p><br></li><li><p>Excellent written and verbal (face-to-face and phone) communication and problem-solving skills </p><br></li><li><p>Ability to work through customer conflict and provide resolution using provided guidelines and judgement</p><br></li><li><p>Flexible and adaptable to accommodate customer and business needs</p><br></li><li><p>Ability to establish priorities, manage work independently, and meet deadlines</p><br></li><li><p>Experience training and mentoring others</p><br></li></ul><p><b>What will you be doing in this role?</b></p><br><ul><li><p>Acts as a first point of contact and provides verbal and written response to customer inquiries via multiple communication channels (phone, email, chat) utilizing the Customer Relationship Management (CRM) and/or IT Service Management (ITSM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices</p><br></li><li><p>Resolve customer inquiries and requests related to products and services in a professional, accurate, courteous and timely manner using various communication channels (phone, email, chat)</p><br></li><li><p>Maintain and document detailed customer interactions as well as ensure appropriate turnaround times and response quality to meet customer agreements</p><br></li><li><p>Prioritize and resolve issues while handling sensitive situations with customers and escalating complaints and sensitive topics to a manager, next tier of service and/or relevant department</p><br></li><li><p>Display a team-oriented and positive attitude both within the Customer Care department and when communicating and collaborating with different stakeholders to foster internal relationships with relevant departments</p><br></li><li><p>Participates in internal mentorship programs when needed, to assist in developing confident and motivated staff and ensure customers receive a consistently high-quality service</p><br></li><li><p>Assist team members with additional workloads as deemed necessary by business/customer needs </p><br></li><li><p>Identify when a customer is at risk and follow the adequate process by raising it to the relevant internal stakeholders </p><br></li><li><p>Investigate, report and document straightforward customer issues and/or enhancement requests and ensure that both internal and external stakeholders are updated as appropriate </p><br></li><li><p>Demonstrate Clarivate’s company values at all times </p><br></li><li><p>Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization</p><br></li></ul><p><b>About the Team</b></p><br><p>Our Customer Care Team consists of 40+ individuals in the US and Belgrade. The team is made up of Service Account Managers, Senior Customer Care Advisors and Customer Care Advisors. We are a collaborative; dedicated team focused on providing the highest standard of service excellence for Clarivate's Patent Renewal Customers.</p><br><p><b>Hours of Work</b></p><br><ul><li><p>This will be a hybrid role working 2-3 days a week in our Alexandria, Virginia office</p><br></li><li><p>Full time, permanent position</p><br></li></ul><p><b>Compensation - US only</b></p><br><p>The expected base salary for this position is $44,000-55,000 USD per year. This role is eligible for annual bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more. </p><br><p>#LI-Hybrid</p><br><p>#LI-LP</p><br><br><br><br><br><br><br><br><br><br><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>
Four Seasons Hotels and Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <b>Security Officer </b>who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>What You Will Do </span></b></p><br><br><br><p>- Ability to participate in the day-to-day security operations of the property to ensure the security of all the guests, personnel, and property.</p><br><br><p>- Ability to handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.</p><br><br><p>- Ability to document all incidents occurring in the hotel</p><br><br><p>- Ability to assist with the training of security in the hotel</p><br><br><p>- Ability to respond properly to any hotel emergency</p><br><br><br><br><p><b><span>What You Bring</span></b></p><br><br><ul><li><span>Requires a working knowledge of division operations.</span></li><li><span>Working knowledge is generally learned on-the-job.</span></li><li><span>Requires reading, writing and oral proficiency in the English language.</span></li><li><span>More than 1 year experience.</span></li><li>Native Arabic Speaker</li><li>Have authorization of citizenship</li></ul><br><p><b><span>What We Offer:</span></b></p><br><br><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><br><p><b><span>Schedule & Hours</span></b></p><br><br><p><span>Full–time job with 44 working hours a week.</span></p><br><br><br><br><br><br><br> </div>
Marriott Hotels & Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Elswedy
Egypt - Cairo
<div ><table cellspacing="0" cellpadding="0" hspace="0" vspace="0"><tbody><tr><td valign="top" align="left"><p class="MsoListParagraphCxSpFirst" ><span ><span >·</span><span > </span></span><span ><span >Collaborate with cross-functional teams to ensure successful project execution within scope, time, and budget.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Support operations and maintenance teams by offering sustainable and efficient technical solutions.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Design and technical deliver of all support the operations.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Ensure compliance with engineering standards, safety regulations, and quality assurance protocols.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Assist in drafting and modifying engineering drawings using CAD software based on guidance from senior engineers.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Participate in engineering studies and contribute to feasibility assessments and preliminary designs.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Conduct technical research to support design decisions, material selection, and system optimization.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Support in reviewing technical specifications, datasheets, and supplier documentation.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Monitor and document project progress and provide regular updates to the senior engineer or team leader.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Collect and analyze technical data from the field or operations to support process improvements.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Assist in preparing bills of materials (BOMs), technical submittals, and tender documents.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Follow up with suppliers or subcontractors on technical clarifications and documentation.</span></span></p><p class="MsoListParagraphCxSpMiddle" ><span ><span >·</span><span > </span></span><span ><span >Ensure engineering records, calculations, and reports are organized and archived properly.</span></span></p><p class="MsoListParagraphCxSpLast" ><span ><span >·</span><span > </span></span><span ><span >Help identify potential engineering issues and communicate them to the team proactively.</span></span></p></td></tr></tbody></table></div><p><span ><span >Attend project meetings and workshops to gain exposure to cross-functional collaboration.</span></span></p>
Egypt - Cairo
<p><strong>About the Role</strong></p><p>Transmed is looking for an experienced and highly skilled <strong>IT Security Lead</strong> to join its Information Technology team. The successful candidate will play a key role in safeguarding Transmed’s business infrastructure, systems, data, and services against evolving security threats.</p><p>The IT Security Lead will be responsible for supporting and leading information security programs, projects, controls, and initiatives while ensuring the organization maintains a strong security posture and complies with applicable security policies, standards, audits, and regulatory requirements.</p><p><br></p><p>This role requires a strong combination of technical cybersecurity expertise, risk management capabilities, incident response experience, project management skills, and stakeholder management. The successful candidate will work closely with IT teams, business stakeholders, external partners, and senior management to identify security risks, implement appropriate controls, and continuously improve the organization's security environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Identity & Access Management</strong></p><ul><li>Develop, implement, and maintain Identity and Access Management (IAM) processes, solutions, and technologies.</li><li>Establish and enforce appropriate access controls across systems, applications, infrastructure, and business environments.</li><li>Oversee user provisioning, modification, and deprovisioning procedures.</li><li>Ensure access rights are aligned with business requirements and security policies.</li></ul><p><br></p><p><strong>Security Governance, Risk & Compliance</strong></p><ul><li>Establish, maintain, and enforce information security policies, procedures, standards, and controls.</li><li>Ensure compliance with applicable industry standards and regulations, including <strong>ISO 27001</strong> and other relevant frameworks.</li><li>Identify, assess, and prioritize information security risks and vulnerabilities.</li><li>Develop and implement effective risk mitigation strategies and security controls.</li><li>Coordinate and participate in internal and external security audits and assessments.</li><li>Track audit findings and ensure appropriate remediation actions are implemented.</li></ul><p><br></p><p><strong>Vulnerability Management & Security Testing</strong></p><ul><li>Lead and coordinate vulnerability assessments and penetration testing activities.</li><li>Review security testing results, identify vulnerabilities, and work with relevant IT and business teams to ensure timely remediation.</li><li>Monitor security testing trends and identify opportunities to strengthen the overall security posture.</li><li>Support security patch management by identifying, testing, coordinating, and deploying security patches and updates.</li><li>Ensure compliance with established patch management policies and schedules.</li></ul><p><br></p><p><strong>Security Monitoring & Incident Response</strong></p><ul><li>Monitor and analyze security logs, alerts, and events to identify suspicious or anomalous activities.</li><li>Manage and support Security Information and Event Management (SIEM) processes.</li><li>Develop, maintain, and continuously improve security incident response procedures and workflows.</li><li>Lead the investigation, containment, resolution, and documentation of security incidents.</li><li>Collaborate with IT and business stakeholders to investigate and mitigate security incidents.</li><li>Conduct post-incident reviews and implement lessons learned to improve future incident response capabilities.</li><li>Own and support business IT security incident response actions, procedures, and service-level requirements.</li></ul><p><br></p><p><strong>Infrastructure, Network & Endpoint Security</strong></p><ul><li>Collaborate with network and infrastructure teams to configure, maintain, and optimize firewalls and intrusion detection/prevention systems.</li><li>Monitor and analyze firewall and IDS/IPS logs for potential security incidents and policy violations.</li><li>Support the selection, deployment, configuration, and management of security technologies, including firewalls, endpoint protection, antivirus solutions, intrusion detection systems, and other security platforms.</li><li>Deploy, maintain, and regularly update endpoint protection software and security policies.</li><li>Ensure security systems and controls are properly configured, maintained, and updated.</li></ul><p><br></p><p><strong>Data Protection & Cryptography</strong></p><ul><li>Implement and maintain appropriate encryption mechanisms to protect sensitive information both at rest and in transit.</li><li>Work closely with IT and business teams to ensure appropriate encryption, access control, and data protection configurations.</li><li>Apply security best practices related to cryptography, security protocols, and data protection.</li></ul><p><br></p><p><strong>Business Continuity & Security Drills</strong></p><ul><li>Plan and execute security drills and simulations to evaluate incident response and disaster recovery procedures.</li><li>Monitor and document the results of security exercises and identify areas for improvement.</li><li>Support continuous improvement of organizational resilience and security response capabilities.</li></ul><p><br></p><p><strong>Security Projects & Technology Management</strong></p><ul><li>Support the evaluation, selection, implementation, and management of information security technologies and solutions.</li><li>Lead or contribute to security projects, ensuring deliverables and milestones are achieved on time, within budget, and according to business requirements.</li><li>Support third-party security assessments and vendor selection processes.</li><li>Contribute to IT security budget planning, cost control, and effective allocation of security resources.</li></ul><p><br></p><p><strong>Reporting & Stakeholder Management</strong></p><ul><li>Prepare and present security reports, risk assessments, incident updates, and security performance information to IT leadership and senior business stakeholders.</li><li>Communicate security risks, technical issues, and recommended solutions clearly to both technical and non-technical audiences.</li><li>Work closely with business partners, IT teams, suppliers, and external stakeholders to ensure security requirements are effectively understood and implemented.</li></ul><p><br></p><p><strong>Security Awareness</strong></p><ul><li>Promote a strong security-conscious culture across the organization.</li><li>Support and deliver information security awareness initiatives, training, and campaigns.</li><li>Collaborate with HR and Communications teams to promote security best practices and employee awareness.</li></ul><p><br></p><p><strong>Key Requirements:</strong></p><p><br></p><ul><li>Bachelor’s degree or diploma in Cybersecurity, Information Security, Computer Science, Information Systems, or a related discipline.</li><li>8+ years of professional experience in information security, cybersecurity, or IT security services within an enterprise environment.</li><li>Proven experience in IT security leadership, coordination, or managerial-level responsibilities.</li><li>Strong experience implementing and managing IT security solutions within large organizations or complex business environments.</li><li>Strong understanding of infrastructure security, network security, cloud security, operating system security, application security, and risk management.</li><li>Solid experience in Identity and Access Management (IAM).</li><li>Strong knowledge of vulnerability assessment and penetration testing methodologies and tools.</li><li>Practical experience in incident response, security investigations, and forensics.</li><li>Strong knowledge of encryption, cryptography, and security protocols.</li><li>Experience with SIEM, firewalls, IDS/IPS, endpoint protection, and other security technologies.</li><li>Strong understanding of information security standards, governance, risk, and compliance.</li><li>Experience with project management, including managing deliverables, milestones, timelines, budgets, and quality requirements.</li><li>Experience in FMCG business applications and processes is preferred.</li><li>Professional certifications such as <strong>CISSP, CISA, or CCSP</strong> are preferred.</li><li>Strong English communication skills are required.</li></ul><p><br></p><p><strong>Core Competencies:</strong></p><p><br></p><ul><li>Analytical and risk-based thinking</li><li>Strong problem-solving and decision-making abilities</li><li>Incident management and crisis-response capabilities</li><li>Project management and organizational skills</li><li>Strong communication and stakeholder management</li><li>Ability to communicate complex technical concepts to non-technical stakeholders</li><li>Attention to detail and strong documentation skills</li><li>Ability to prioritize and manage multiple security initiatives simultaneously</li><li>Teamwork and collaboration</li><li>Proactive approach to identifying and addressing security risks</li><li>Strong interpersonal and networking skills</li><li>Ability to adapt to evolving technologies, threats, and business requirements</li><li>Strong commitment to security, confidentiality, data integrity, and compliance</li></ul><p><br></p><p><strong>What We’re Looking For</strong></p><p>We are looking for a security professional who can combine hands-on technical knowledge with strong leadership, risk management, and business awareness. The ideal candidate should be comfortable working across infrastructure, networks, cloud environments, applications, and business functions while effectively communicating security requirements and risks to stakeholders at different levels.</p><p><br></p><p>If you have extensive experience in information security and are ready to take ownership of security initiatives within a dynamic enterprise environment, we encourage you to apply.</p><p><br></p><p><strong>Apply now and join Transmed’s IT team.</strong></p><p>#Hiring #ITSecurity #CyberSecurity #InformationSecurity #SecurityLead #CybersecurityJobs #ITJobs #IAM #SIEM #RiskManagement #IncidentResponse</p>
Deloitte Innovation Hub | Cyber Security | Offensive Security Senior Engineer, Cairo, Egypt.
Information Technology
Egypt - Cairo
<strong>Connect to your career at Deloitte<br><br></strong><strong>Deloitte</strong>, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<br><br>Deloitte innovation hub (DIH) is a strategic initiative established by Deloitte EMEA to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<br><br>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<br><br><strong>Connect to your opportunity<br><br></strong>At Deloitte, you will make a real impact by working on diverse projects and collaborating with experts to deliver innovative solutions. As an <strong>Offensive Security Senior Engineer</strong>, you will focus on conducting penetration testing and security assessments across applications, infrastructure, and cloud environments. You will independently identify and assess security vulnerabilities, evaluate their potential impact, and provide actionable recommendations to strengthen clients’ security posture.<br><br><strong>Your Role Might Include All The Following<br><br></strong><ul><li>Independently plan and execute penetration testing and red teaming engagements across web applications, APIs, infrastructure, thick-client applications, and enterprise networks.</li><li>Simulate real-world adversary tactics, techniques, and procedures (TTPs) to evaluate the organization's detection and response capabilities across physical, human, and cyber vectors.</li><li>Identify and exploit common security vulnerabilities, including authentication and authorization weaknesses, injection flaws, security misconfigurations, and other application and infrastructure security risks.</li><li>Design and execute social engineering scenarios, including targeted phishing, vishing, or physical security assessments, to test organizational resilience.</li><li>Conduct cloud and server configuration reviews to identify security weaknesses and deviations from security best practices.</li><li>Perform security-focused code reviews to identify vulnerabilities and insecure coding practices across applications and supporting components.</li><li>Use a combination of manual testing techniques, custom exploit development, and industry-standard penetration testing tools to identify, validate, and assess vulnerabilities and their potential impact.</li><li>Clearly document technical findings, attack paths, and impact scenarios, providing practical remediation recommendations, collaborating with both blue teams (defenders) and relevant development teams, and performing retesting where required.<br><br></li></ul><strong>Connect To Your Skills And Professional Experience<br><br></strong><ul><li>Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field.</li><li>3+ years of professional experience in cybersecurity, with hands-on experience in penetration testing and security assessments.</li><li>OSCP, CPTS, GPEN, CRTO, CRTE, or equivalent certifications.</li><li>Demonstrated ability to independently execute penetration testing across web applications, APIs, infrastructure, and thick-client applications, as well as cloud and server configuration reviews.</li><li>Strong understanding of common security vulnerabilities, penetration testing methodologies, and industry-standard tools and techniques, with experience in security-focused code reviews.</li><li>Very strong command of the English language, with the ability to clearly communicate technical findings, associated risks, and remediation recommendations.<br><br></li></ul><strong>Connect to your business – Technology & Transformation<br><br></strong>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.<br><br><strong>Personal Independence<br><br></strong>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<br><br><strong>Connect with your colleagues.<br><br></strong>Location: Cairo, Egypt<br><br>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology & Transformation<br><br>“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation<br><br><strong>Our commitment to you<br><br></strong>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<br><br>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.<br><br>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.<br><br><strong>Connect to your next step<br><br></strong>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.<br><br><br><br>Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field.3+ years of professional experience in cybersecurity, with hands-on experience in penetration testing and security assessments.OSCP, CPTS, GPEN, CRTO, CRTE, or equivalent certifications.Demonstrated ability to independently execute penetration testing across web applications, APIs, infrastructure, and thick-client applications, as well as cloud and server configuration reviews.Strong understanding of common security vulnerabilities, penetration testing methodologies, and industry-standard tools and techniques, with experience in security-focused code reviews.Very strong command of the English language, with the ability to clearly communicate technical findings, associated risks, and remediation recommendations.
Egypt - Cairo
We are looking for a proactive Beauty Salon Supervisor & Sales Coordinator to join our team at a premium beauty salon located in Mohandessin, Giza.<br><br>This is a full-time, on-site role combining daily salon supervision, customer service, sales, client follow-up, and team coordination. We are looking for someone energetic, highly communicative, organized, and comfortable taking responsibility for daily operations.<br><br>Key Responsibilities<br>Supervise daily salon operations and follow up on staff tasks and deadlines.<br>Coordinate closely with reception and ensure excellent customer experience.<br>Make daily follow-up calls with existing clients, VIP clients, leads, and previous customers.<br>Promote salon services and actively support selling, upselling, and cross-selling.<br>Follow up on bookings, cancellations, missed appointments, and customer inquiries.<br>Help increase repeat visits and customer retention.<br>Monitor service quality and escalate operational issues when needed.<br>Use the salon CRM and booking system to document follow-ups and customer activity.<br>Support management with daily performance and sales follow-up.<br>Requirements<br>Previous experience in a beauty salon, spa, cosmetics, hospitality, retail, or similar customer-facing business is strongly preferred.<br>Strong communication and customer service skills.<br>Confident in sales, follow-up calls, and upselling.<br>Proactive personality with strong ownership and problem-solving skills.<br>Good organization and time-management skills.<br>Comfortable supervising people and following up on tasks.<br>Good Arabic communication skills; English is a plus.<br>Basic computer, CRM, or booking-system experience is preferred.<br>Full-time, on-site availability in Mohandessin, Giza.<br><br>Compensation<br>Competitive fixed salary + performance-based bonus, with total monthly earning potential up to EGP 15,000.<br>Job Location: Mohandessin, Giza, Egypt<br>Employment Type: Full-time, On-site
Scatec Vietnam
Egypt - Cairo
<p>OT Cybersecurity Operations Engineer Location: Cairo, Egypt At Scatec, you get to work on something that matters. We develop, build, own, and operate renewable energy solutions that accelerate access to reliable and affordable clean energy. As part of a global and agile organisation, you will work with skilled colleagues across functions and geographies, take real ownership, and contribute to a company driven by the vision of improving our future. At the heart of everything we do is our belief that we bring the energy for change, connection, and growth. It shapes how we collaborate, innovate, and create impact together. If you are looking for a role where your contribution is visible, your development matters, and your work supports a more sustainable future, Scatec may be the right place for you. Ready to make an impact? Why this role matters As OT Cybersecurity Operations Engineer, you will own the operational health of Scatec s OT monitoring and asset-management environment. You will keep the OT asset register accurate, ensure OT networks are monitored, and drive OT security alerts, vulnerabilities, configuration drift, and incidents through to closure. This is a global role with a strong operational focus, supporting reliable monitoring, data quality, platform availability, and effective incident management across Scatec s OT landscape. What you ll be doing In this role, you will: Triage alerts from the OT detection platform within agreed SLAs, classify severity, assign disposition, and drive each alert through the full incident lifecycle. Separate genuine security events from process noise and provide tuning feedback to the detection platform owner. Own the OT vulnerability register by mapping CVE findings to assets, assessing exploitability in context, and assigning risk ratings. Follow up with OEMs and O&M contractors on patch availability, firmware validation, deployment windows, and closure of agreed actions. Coordinate deployment windows with site O&M teams, verify post-change status, refresh baselines, and document compensating controls where patches are not available. Support incident response by preserving evidence, providing asset and network context, and contributing to post-incident reviews. Maintain the monitoring, asset-register, and configuration-management platforms, ensuring they are available, backed up, patched, licensed, documented, and supported by tested restore procedures. Monitor platform availability, integration health, asset-register synchronisation, detection-platform exports, automated ticket creation, backup success, and data quality. Manage network monitoring elements including device groups, monitoring templates, alert rules, escalation chains, distributed monitoring proxies, and version-controlled OT device templates. Maintain asset-register data including sites, devices, interfaces, IP address space, VLANs, Purdue level, zones, and conduits. Ensure configuration backup coverage, secure credential handling, configuration-diff alerting, and firmware repository management through the configuration-management platform. Maintain a single authoritative OT asset register and ensure all other systems reconcile to it. Review discovered devices weekly, classify them as expected, OEM-introduced, or unauthorised, and escalate unauthorised assets immediately. Run monthly reconciliation across the asset register, detection platform, monitoring platform, and configuration-management platform, and drive every exception to closure. Reconcile configuration drift against approved OT change requests, refresh baselines after approved changes, support compliance evidence for IEC 62443, NIS2, and ISO 27001 controls, and contribute to monthly operational reporting. Your work will help strengthen Scatec s OT cybersecurity operations, improve visibility across critical infrastructure, and ensure alerts, vulnerabilities, and configuration changes are managed with clear ownership and discipline. What you ll gain Global exposure to OT cybersecurity operations across renewable energy assets. Hands-on responsibility for monitoring, asset register, vulnerability, and configuration-management processes. The opportunity to work closely with IT Operations, Cybersecurity, plant teams, EPC project teams, OEMs, and O&M contractors. A role where operational ownership, reliability, and data quality directly support secure and resilient plant operations. What you ll bring Experience and qualifications Bachelor s degree in IT, Engineering, Communication Networks, or a similar field. 3 5 years experience in network or infrastructure operations, including at least 2 years in industrial, utility, or critical-infrastructure environments. Relevant certification such as GICSP, ISA/IEC 62443, CCNA, or similar is preferred. Familiarity with OT security frameworks and regulations such as IEC 62443, NIST CSF, and NIS2. Experience in security incident triage, vulnerability management, and operational follow-up until closure. Strong monitoring fundamentals, including SNMP v2c/v3, ICMP, syslog, and agent-based monitoring. Hands-on experience building monitoring templates, alert rules, and escalation chains in enterprise network monitoring systems. Solid Linux server administration and container experience, including Docker. Strong IP networking knowledge, scripting experience in Python, Bash, or PowerShell, REST API integration, DCIM/IPAM or CMDB practice, and packet/network troubleshooting skills such as Wireshark or PCAP analysis. What it s like to work at Scatec At Scatec, we combine purpose with performance. We value responsibility, clarity, and collaboration, and we encourage people to challenge existing ways of working, contribute ideas, and keep developing. You can expect an environment where people work together across disciplines and geographies, where good performance matters, and where you are trusted to take ownership without unnecessary hierarchy. If you are passionate about OT cybersecurity operations, critical infrastructure, and building reliable monitoring and incident-management practices, this could be an exciting next step in your career. What we offer At Scatec, you will be part of a company with a clear and ambitious purpose, working on renewable energy solutions that make a lasting difference. You will gain responsibility early, learn from experienced colleagues, and build your capabilities in a business that offers global exposure, strong development opportunities, and meaningful work in the energy transition. We are continuously evolving as a digital and data-driven organisation, leveraging technology and AI to improve how we work and create value for our teams. Scatec is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit, competence, and business needs. We review applications on an ongoing basis.</p><p><strong>Desired Candidate Profile</strong></p><h4>What you ll bring</h4> Experience and qualifications Bachelor s degree in IT, Engineering, Communication Networks, or a similar field. 3 5 years experience in network or infrastructure operations, including at least 2 years in industrial, utility, or critical-infrastructure environments. Relevant certification such as GICSP, ISA/IEC 62443, CCNA, or similar is preferred. Familiarity with OT security frameworks and regulations such as IEC 62443, NIST CSF, and NIS2. Experience in security incident triage, vulnerability management, and operational follow-up until closure. Strong monitoring fundamentals, including SNMP v2c/v3, ICMP, syslog, and agent-based monitoring. Hands-on experience building monitoring templates, alert rules, and escalation chains in enterprise network monitoring systems. Solid Linux server administration and container experience, including Docker. Strong IP networking knowledge, scripting experience in Python, Bash, or PowerShell, REST API integration, DCIM/IPAM or CMDB practice, and packet/network troubleshooting skills such as Wireshark or PCAP analysis.
Egypt - Cairo
i Speed ToLead is building a marketplace for future customers in the US. We are looking for a hands-on commercial leader to build recurring, permissioned homeowner seller-referral supply through US business partnerships.<br><br>What you will own<br><br> Personally identify and win new US business partners that can introduce homeowners who intend to sell. Lead discovery, negotiate commercial terms and referral rights, and launch the partner workflow through first accepted referrals. Measure partner activation, accepted volume, lead quality, conversion, refunds, payouts and contribution; improve or stop channels based on evidence. Document a repeatable acquisition and activation playbook, then coach and help build a small partnerships team as the economics support it. Work closely with supply operations, product and sales to maintain consent, provenance and a dependable partner experience. <br><br>What we are looking for<br><br> Direct experience personally originating US B2B partnerships and taking them from first conversation to signed, active, recurring referrals. Ability to explain the rights, payments, permissions and results of partnerships you owned. Confidential figures may be anonymized. Strong independent prospecting, commercial judgment and clear English communication. Evidence of coaching colleagues or managing a small commercial team. Experience with seller-side real estate partnerships, original lead suppliers or publishers, or residential-service referral channels is especially relevant. <br><br>Work model<br><br>Full-time, remote, with regular overlap with US business hours. Prior success with US businesses matters more than place of residence.<br><br>Hiring process<br><br>Application and written evidence screen; interviews; a paid practical assessment with scope and payment agreed in advance. We assess attributable work and operating judgment rather than employer brand or title.
United Nations Population Fund
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Position:</strong></p><br><p>Under the direct supervision of the Regional Sexual and Reproductive Health Specialist, Arab States Regional Office, and in collaboration with the SRH Adviser, the Intern will support the Arab States regional team to advance its work on sexual and reproductive health. A comprehensive work plan outlining achievable milestones and learning opportunities will be mutually agreed upon. Regular progress meetings will foster a supportive environment, significantly enhancing the Intern's skills and capacity in areas aligned with UNFPA’s mandate. About UNFPA and </p><br><p><strong>How You Can Make a Difference: </strong></p><br><p>UNFPA is the leading UN agency dedicated to achieving a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. UNFPA’s Strategic Plan (2026-2029) reinforces its core mission, focusing on three transformative results: ending preventable maternal deaths, ending unmet need for family planning, and ending gender-based violence and harmful practices and demographic resilience. These outcomes underscore our commitment to accelerating progress towards realizing the International Conference on Population and Development (ICPD) and Sustainable Development Goals (SDGs) in the Decade of Action leading up to 2030. UNFPA seeks candidates who inspire, transform, and deliver high-impact, sustained results. We are looking for interns who demonstrate exceptional stewardship of resources and are committed to achieving excellence in program outcomes. </p><br><p><strong>Key Responsibilities: </strong></p><br><p>As an Intern with the SRH Team, you will be responsible for assisting in strengthening SRH across the region: Programme Support and Coordination </p><br><p>● Conduct background research and the development of concept notes for the SRH team; </p><br><p>● Provide logistical support to the coordination of the Arab Regional Midwifery Advisory Group (ARMAG) to support communication, follow up and monitoring of their work plan; </p><br><p>● Monitor and support implementation of midwifery activities across the region; </p><br><p>● Follow up on the validation and early roll-out of a multi-year, multi-media communication plan to promote women-centered care and midwives in the Arab region; </p><br><p>● Consolidate reports and findings related to emergency preparedness for learning briefs and to inform action in 2027. Administrative and Logistical Support </p><br><p>● Assist in organizing online regional meetings, including preparation of agendas and meeting notes Knowledge Management and Communications </p><br><p>● Help document lessons learned, best practices, and success stories from the region; </p><br><p>● Contribute to the preparation of presentations and internal reports Qualifying for an Internship All interns must meet the following educational and other eligibility requirements: </p><br><p><strong>Educational Requirements </strong> </p><br><p>● Be currently enrolled in a first university degree program (such as a Bachelor’s degree or equivalent) and have completed at least one full academic year; OR </p><br><p>● Be enrolled in a postgraduate degree program (such as a Master’s program or higher); OR </p><br><p>● Have recently graduated with a university degree (as defined above) and, if selected, must commence the internship within one year of graduation; OR </p><br><p>● Be enrolled in a postgraduate professional trainee program and undertake the internship as part of this program. </p><br><p><strong>Other Eligibility Requirements: </strong> </p><br><p>● Demonstrated interest in sexual and reproductive health and ideally in maternal health or health work force issues; </p><br><p>● Demonstrated written and spoken proficiency in English; Arabic fluency preferred </p><br><p>● Ability to adapt to new environments and establish and maintain positive working relations with individuals from diverse cultural backgrounds. </p><br><p><strong>What We're Looking For </strong> </p><br><p><strong>Your Education: </strong>Academic background in midwifery, medicine, public health, social sciences, conflict resolution, or public health. </p><br><p><strong>Your Experiences: </strong></p><br><p>● Some experience working with development, including in a volunteer capacity. </p><br><p>● Fluency in English and Arabic; knowledge of French is an asset. </p><br><p>● Strong analytical and writing skills. </p><br><p>● Initiative, sound judgment, and a demonstrated ability to work harmoniously with staff members from different national and cultural backgrounds. </p><br><p><strong>Learning Elements: </strong>Upon completion of the assignment, and depending on its duration, the Intern will gain valuable knowledge and experience, including: </p><br><p>1. Increased understanding of UNFPA and the Arab States Regional Office within the broader UNFPA structure. </p><br><p>2. A deeper comprehension of the UNFPA mandate and policies, including its regional setup and humanitarian mandate. </p><br><p>3. Insight into UNFPA’s program design and delivery mechanisms. </p><br><p>4. Understanding the dynamics of operational and program support and communications between field, regional, and HQ levels. </p><br><p>5. Familiarity with UN technical language, working procedures, and coordination mechanisms. 6.Enhanced ability to write and formulate substantive documents. </p><br><p>6. Opportunities to network with UN colleagues. </p><br><p>7. Valuable work experience as a team member in a multicultural setting. </p><br><p><strong>Financial Aspects: </strong></p><br><p>Interns do not receive a salary or any other form of remuneration from UNFPA. The costs associated with an intern's participation in the program must be assumed either by the nominating institution (which may provide financial assistance to its students) or by the students themselves. Interns are responsible for meeting their living expenses and making their own arrangements for accommodation, travel, and other requirements. However, interns will receive a stipend to help cover basic daily expenses related to the internship, if they are not financially supported by any other institution or program (such as a university, government, foundation, or scholarship program). The stipend amount is based on the intern’s agreed place of work, which may differ from the hiring office's duty station in cases of remote arrangements. Additionally, applicants must have medical insurance for the entire duration of the internship. Proof of insurance will be required before the internship begins. UNFPA does not provide medical insurance for interns. </p><br><p><strong>UNFPA Work Environment:</strong></p><br><p>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.</p><br><p><strong>Disclaimer:</strong></p><br><p>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. </p><br><p>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. </p><br><p>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.</p><br><br> </div>
Egypt - Cairo
Position Overview<br>We are seeking a dedicated and articulate Voice Support Specialist to join our Voice Account team in Maadi, Cairo. In this role, you will serve as the frontline voice of the brand, delivering exceptional service to customers through inbound voice support.<br>This position is ideal for professionals who thrive in a structured, service-oriented environment and are committed to resolving customer inquiries with accuracy, empathy, and efficiency.<br>Important: This role operates on day-based rotational shifts only. The latest shift ends at 10 PM – no overnight shifts are required.<br>---<br>Core Responsibilities<br>· Serve as the primary point of contact for customers via inbound voice channels· Diagnose and resolve technical and non-technical customer inquiries· Escalate and follow up on complex cases to ensure complete resolution· Document all customer interactions accurately within internal systems· Collaborate cross-functionally to improve service quality and customer satisfaction<br>---<br>Candidate Profile<br>· Bachelor's degree (Required)· English proficiency at B2 level (Must)· Exceptional verbal communication and active listening skills· Strong analytical and problem-solving capabilities· Ability to perform effectively within a structured, target-driven environment· Flexibility to work rotational shifts· Gr@ds are encouraged to apply<br>---<br>Compensation & Benefits<br>· Competitive base salary:· Technical Gr@ds: Up to 15,000 EGP· Non-Technical: Up to 13,700 EGP· Monthly performance incentives – up to 3,500 EGP· Attendance bonus – 500 EGP per month· Comprehensive Social & Medical Insurance· Fully funded paid training program· Rotational shifts – last shift ends at 10 PM (no overnight shifts)· 2 rotational days off per week· Clear career progression and promotion pathways· Professional, supportive, and performance-driven work environment· Prime office location: Maadi, Cairo
Egypt - Cairo
Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver customer interactions that build long-term loyalty. The company combines proven performance, specialized industry expertise, and advanced technology to create impactful customer solutions. Alorica is known for challenging conventional approaches, focusing on integrity, authenticity, and strong client relationships. With 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected workforce with opportunities for growth across diverse career paths.<br>Role Description This is a full-time, on-site Airline Customer Support role located in Qesm El Sheikh Zaid. The role involves handling inbound and outbound customer inquiries related to airline services, including reservations, ticket changes, cancellations, and general travel information. Daily tasks include providing clear and accurate information, resolving issues efficiently, and ensuring a positive customer experience in line with airline policies and procedures. Team members will use multiple systems to verify customer data, process requests, and document interactions. The role also includes identifying customer needs, offering suitable services, and escalating complex cases when needed, while consistently meeting performance and quality targets.<br>Qualifications<br> <br>Strong Communication skills, including clear spoken and written English at B2 level. Customer Service skills focused on empathy, problem-solving, and handling high-volume inquiries. Understanding of Airlines and Aviation operations, such as reservations, fare rules, and travel regulations. Bachelor’s degree (graduate level) or equivalent education. Ability to work on-site in Qesm El Sheikh Zaid and adapt to shift-based schedules. Proficiency with computer systems, multitasking across applications, and accurate data entry. Resilience under pressure, attention to detail, and commitment to delivering high-quality customer experiences.
Egypt - Cairo
Role Description: This is a full-time, on-site Contracts Manager (Civil) role based in Al Jizah, Egypt. The Contracts Manager will oversee the preparation, review, negotiation, and administration of civil engineering contracts and subcontracts throughout the project lifecycle. Daily responsibilities include coordinating with project managers, engineers, procurement teams, and legal advisors to ensure contract terms are clear, compliant, and aligned with project objectives and local regulations. The role involves monitoring contract performance, managing variations and claims, tracking deliverables and milestones, and ensuring accurate documentation and reporting. The Contracts Manager will also support risk assessment, participate in client and vendor meetings, and contribute to continuous improvement of contract management processes and standards.<br>Qualifications:Strong contract management and administration skills, including drafting, reviewing, negotiating, and managing civil engineering contracts. Solid knowledge of civil engineering standards, construction practices, and project management principles within infrastructure or building projects. Understanding of relevant legal, regulatory, and compliance requirements for construction contracts, including claims, variations, and dispute resolution. Proficiency in using contract management and project documentation tools, as well as standard office software (e.g., MS Office, document control systems). Excellent analytical, problem-solving, and risk assessment abilities with attention to detail and accuracy in documentation. Effective communication and negotiation skills, with the ability to collaborate with multidisciplinary teams and external stakeholders. Bachelor’s degree in Civil Engineering, Construction Management,Saudi Arabian Market Knowledge is a MUST. Relevant experience in contract management for civil or infrastructure projects, preferably within engineering consulting or construction firms. Ability to work on-site in Al Jizah, Egypt, manage multiple priorities, and meet deadlines in a fast-paced project environment.
Egypt - Cairo
Job Title: Governance Unit Manager Company Name : Elsewedy Electric E&C<br>Job Purpose: (one sentence describing the overall objective of the job and why the job exists) Lead the development, implementation, and continuous enhancement of governance frameworks, management systems, and process excellence initiatives across the E&C Sector to ensure standardization as applicable, consistency, and operational effectiveness across all Business Units Key Accountabilities: (main accountability statements in the form of verb/noun/results area – not list of tasks) Govern sector-wide governance frameworks, policies, standards, and management systems to ensure consistency and compliance across Business Units. Lead process standardization and process excellence initiatives to improve operational efficiency and effectiveness. Ensure alignment of Business Unit procedures and management systems with approved governance requirements. Support establishment and governance enablement of new Business Units and sector initiatives. Monitor governance performance and provide recommendations to strengthen governance maturity across the sector. Promote continuous improvement and best practice sharing across Business Units. HSE Responsibilities Comply with all applicable Elsewedy Electric QHSE policies, procedures, and requirements. Promote a safe working environment and report any identified risks or unsafe conditions. Support continuous improvement of health, safety, environmental, and quality performance. Participate in relevant QHSE awareness and compliance activities.<br><br>Job Requirements: - Years of experience: 8–12 years in Governance, Management Systems, Quality, Process Excellence, or Operational Excellence.-Preferred Experience within EPC, construction, infrastructure, industrial, or engineering environments. Qualifications:-Bachelor's Degree in Engineering, Industrial Engineering, Manufacturing Engineering, Business Administration, or equivalent.-Preferred Master's Degree in Business Administration, Quality, or Operational Excellence. Professional Certificates:-ISO 9001 Internal Auditor or Lead Auditor-Preferred Lean Six Sigma Black Belt, BPM Certification Computer skills:• Microsoft Office Suite• Power BI• Process Mapping tools• Data Analysis & Reporting Tools• Document Management Systems
Egypt - Menoufia
• Good understanding of reconciliations, inventory / cost accounting interfaces, fixed assets, accruals, and tax support processes.• Ability to work in English for reporting and coordination with Poland HQ; Arabic fluency expected.• Strong attention to detail, reliability, process discipline, and willingness to work hands-on in a growing operation.• ERP and Excel proficiency required; experience with Business Central or similar systems is an advantage.• Lead the monthly, quarterly, and annual close process at local level, ensuring reconciliations, journal discipline, and timely correction of errors.• Own the general ledger, trial balance, accounts payable, accounts receivable, accruals, prepayments, fixed assets, and statutory accounting records.• Prepare accounting schedules and data packs required for management reporting, external audit, tax filings, and HQ review.• Local tax data preparation, payroll tax, VAT / withholding matters, and other statutory submissions.• Manage accounting support for inventory, cost flows, stock movements, and plant-related accounting entries in cooperation with operations and supply chain teams.• Ensure proper accounting treatment for capex, lease-related items, advances, vendor balances, customer balances, and intercompany transactions.• Maintain fixed asset register discipline and support physical verification / count processes where needed.• Prepare and review bank reconciliations, supplier reconciliations, customer reconciliations, and key balance-sheet reconciliations regularly.• Support payroll accounting, social insurance / statutory accounting interfaces, and documentation flow with HR/admin teams where relevant.• Ensure document archiving, invoice support, audit trail quality, and readiness for internal / external review.• Supervise junior accounting staff as the team grows and support the Finance Manager in FMCG , Manifactring or porducation Indstry Is a must strengthening local controls and accounting procedures.
Egypt - Cairo
Customer Service Representative<br>We are looking for motivated and customer-focused Customer Service Agents to join our growing Contact Center team. In this role, you will provide high-quality support to customers through voice interactions, ensuring a positive customer experience and timely resolution of inquiries.<br>???? Role Overview<br>To deliver high-quality customer support through voice interactions by handling inbound and outbound calls, resolving customer queries efficiently, and ensuring a consistent customer experience aligned with service and quality standards.<br>???? Key Responsibilities<br>• Handle inbound and outbound customer calls professionally and efficiently• Resolve customer queries, complaints, and requests within defined service levels• Provide accurate information and solutions during customer interactions• Escalate unresolved issues to relevant internal teams as per process guidelines• Document call details and resolutions accurately in CRM / ticketing systems• Maintain compliance with quality, security, and process standards• Follow schedule adherence and productivity expectations• Meet individual and team performance targets• Participate in process training and continuous improvement activities<br>???? Contact Center Metrics Knowledge<br>Familiarity with key contact center performance metrics such as:• Average Handling Time (AHT)• Service Level (SL)• First Contact Resolution (FCR)• Quality Scores• Customer Satisfaction (CSAT)• Schedule Adherence• Productivity / Utilization<br>✅ Required Experience & Skills<br>• 1–3 years of experience in Contact Center / BPO or Customer Service roles• Fluent or near-native French proficiency and B1/B2 level English• Experience supporting voice customer support• Basic knowledge of CRM tools and computer systems• Strong communication, problem-solving, and multitasking skills• Strong customer-focused mindset<br>???? Key Competencies<br>• Client Centricity• Execution Excellence• Accountability & Ownership• Compliance & Risk Awareness
Etisalat
Egypt - Cairo
<p><b>Job Purpose</b></p><p>To provide the highest level of standard technical after sales support for the enterprise services, internet, L2VPN, MPLS,VPLS , International VPN ,Video Streaming and WIFI to ensure compliance to performance targets (KPI´s) and overall customer satisfaction.</P><p><b>Report To Position Name</b></p><p>•To professionally troubleshoot customer’s enterprise services complaints (internet, VPN, IVPN,WIFI, Video Surveillance) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR.
•To document all troubleshooting and any case management actions via HP Trouble Ticketing System to track customer’s failure history and build knowledge database.
•To evaluating Change request, Planned Activities, that affect enterprise customers’ operation pre and post change implementation (wireless Services)
•To contribute in any network taskforce that affect customer’s solution, performance or stability.
•To ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer’s MTTR.
•To ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.
•To contributing in backbone network congestion notification that affect customers to achieve organizational one team, one goal target
•To contributing in backbone network failure troubleshooting to minimize overall customer’ Failure MTTR.
•To recommend customer’s connections transfer to another backbone network path upon experiencing any network failure.
•To adhere to established Key Performance Indicators (KPI) to achieve corporate targets
•To indicate that the problem has been passed to problem management in case the failure/incident categorized as problem
•To undertake any other reasonable task as assigned
</p>
Etisalat
Egypt - Cairo
<p><b>Job Purpose</b></p><p>To provide the highest level of standard technical after sales support for the enterprise services, internet, L2VPN, MPLS,VPLS , International VPN ,Video Streaming and WIFI to ensure compliance to performance targets (KPI´s) and overall customer satisfaction.</P><p><b>Report To Position Name</b></p><p>•To professionally troubleshoot customer’s enterprise services complaints (internet, VPN, IVPN,WIFI, Video Surveillance) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR.
•To document all troubleshooting and any case management actions via HP Trouble Ticketing System to track customer’s failure history and build knowledge database.
•To evaluating Change request, Planned Activities, that affect enterprise customers’ operation pre and post change implementation (wireless Services)
•To contribute in any network taskforce that affect customer’s solution, performance or stability.
•To ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer’s MTTR.
•To ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.
•To contributing in backbone network congestion notification that affect customers to achieve organizational one team, one goal target
•To contributing in backbone network failure troubleshooting to minimize overall customer’ Failure MTTR.
•To recommend customer’s connections transfer to another backbone network path upon experiencing any network failure.
•To adhere to established Key Performance Indicators (KPI) to achieve corporate targets
•To indicate that the problem has been passed to problem management in case the failure/incident categorized as problem
•To undertake any other reasonable task as assigned
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Egypt - Cairo
Company Description:<br> Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 different languages, delivering inbound, outbound, back-office, helpdesk, social media analysis, and recruitment process outsourcing services. Xceed has operational sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia, providing diverse career opportunities across locations. The organization is recognized with multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains several international certifications, including COPC and ISO standards, underscoring its commitment to quality, security, and business continuity.<br><br>Role Description:<br>The Quality Monitoring Specialist (Call Center Experience) is a full-time, on-site role based in Qesm El Maadi. This role is responsible for monitoring and evaluating customer interactions across various channels to ensure adherence to quality standards, scripts, and compliance requirements. The specialist will conduct regular call and case audits, document findings, and provide clear feedback and coaching insights to support performance improvement. Day-to-day tasks include preparing quality reports and dashboards, identifying trends and root causes of service issues, and collaborating with operations, training, and management teams to implement corrective and preventive actions. The role also involves contributing to the enhancement of quality monitoring tools and processes, and supporting calibration sessions to maintain consistent evaluation criteria.<br><br>Qualifications:<br>- Call center experience in telecommunication field (Vodafone – Orange – EX WE- Vodafone UK- AT&T - etc.<br><br>-Experience as a Quality Analyst is 6 months <br><br>-Excellent in the English language.<br><br>Work Location: Maadi, Technology Park
Egypt - Cairo
Company Description Iconnexs is a dynamic and innovative Business Consultation Agency focused on connecting exceptional talent with meaningful career opportunities. The organization partners with companies of all sizes to deliver strategic business consultation and tailored staffing solutions. With a strong commitment to excellence, integrity, and professionalism, Iconnexs aims to support both clients and professionals in achieving sustainable success. Candidates joining Iconnexs can expect a collaborative environment that values quality service, continuous improvement, and long-term relationships.<br>Role Description The Share Point Administrator role at Iconnexs is an on-site position based in Egypt. The Share Point Administrator will oversee the configuration, management, and maintenance of Share Point environments, including site collections, permissions, and content structures. Daily responsibilities include monitoring system performance, troubleshooting technical issues, and providing user support to ensure reliable access and optimal functionality. The role involves working with tools such as Share Point Designer and Info Path to customize workflows, forms, and pages, as well as collaborating with cross-functional teams to implement enhancements and best practices.<br>Qualifications<br> Strong Share Point Administration skills, including configuration, permissions management, and site collection oversight Proficiency in Troubleshooting and Technical Support for Share Point-related issues Experience using Share Point Designer to customize sites, workflows, and pages Working knowledge of Info Path for building and maintaining forms and data capture solutions Understanding of Microsoft 365 and related collaboration tools Ability to document processes and maintain clear technical records Strong analytical and problem-solving abilities with attention to detail Effective communication skills and ability to collaborate with technical and non-technical stakeholders Relevant degree or equivalent experience in Information Technology, Computer Science, or a related field Prior experience in an administrator role supporting Share Point environments is highly beneficial