Document Controller - Cairo Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is building a managed healthcare model designed to provide ongoing support beyond the initial prescription process. Their approach combines proactive care with technology to help care teams support customers more consistently throughout their journey.</p><br><p>As part of this model, the company is developing AI infrastructure that connects internal systems with language models through agents, integrations, and automation tooling. They are seeking a <strong>Senior Backend Engineer</strong> to build the backend systems and integrations that power these AI-driven workflows in production.</p><br>Role Overview<p>The <strong>Senior Backend Engineer</strong> will be responsible for designing, building, and maintaining backend services, AI agent integrations, Model Context Protocol (MCP) connectors, and automation infrastructure.</p><br><p>The Senior Backend Engineer will develop scalable APIs, connect internal and external systems with language models, work with databases and asynchronous processing systems, and help ensure production-critical AI workflows remain reliable and available.</p><br><p>This is a hands-on senior engineering role for someone who can operate independently, make sound technical decisions, and ship reliable backend systems with minimal oversight. The ideal candidate combines strong backend engineering fundamentals with experience or strong interest in AI/LLM integrations, MCP, distributed systems, and production reliability.</p><br>Location<p><strong>Fully Remote | </strong>9:00 AM - 6:00 PM EST with 1 hour lunch break</p><br>Key ResponsibilitiesBackend &amp; Integration Development<ul><li><p>Design, build, and maintain backend systems supporting AI-powered products and workflows.</p><br></li><li><p>Develop integrations and connectors that allow AI agents to interact with internal and external services.</p><br></li><li><p>Build and maintain Model Context Protocol (MCP) tools and integrations.</p><br></li><li><p>Develop scalable REST APIs and backend services supporting automated workflows powered by language models.</p><br></li><li><p>Design reliable integrations between AI models, internal systems, and third-party services.</p><br></li><li><p>Work with relational and non-relational databases to support application and integration requirements.</p><br></li><li><p>Build and maintain asynchronous processing workflows using background jobs and queue systems such as Redis Queue, SQS, or similar technologies.</p><br></li><li><p>Design new backend capabilities rather than focusing solely on maintenance of existing systems.</p><br></li></ul>AI Agents &amp; MCP Integrations<ul><li><p>Build technical infrastructure that enables AI agents to securely interact with business systems and data.</p><br></li><li><p>Integrate language models into production backend workflows.</p><br></li><li><p>Develop and maintain MCP servers, tools, and connectors for real-world AI applications.</p><br></li><li><p>Apply hands-on experience with AI skills, MCP servers, and related technologies to production use cases.</p><br></li><li><p>Evaluate technical requirements for new AI agent capabilities and translate them into reliable backend implementations.</p><br></li><li><p>Ensure AI integrations are designed with reliability, scalability, and maintainability in mind.</p><br></li></ul>Architecture &amp; Technical Quality<ul><li><p>Collaborate with product and technical stakeholders to define requirements and architecture.</p><br></li><li><p>Contribute to architectural decisions for backend services, integrations, and distributed systems.</p><br></li><li><p>Apply strong engineering practices to microservices and production backend environments.</p><br></li><li><p>Participate in code reviews and provide thoughtful technical feedback.</p><br></li><li><p>Help establish and maintain architecture and engineering best practices.</p><br></li><li><p>Document technical decisions, requirements, and implementation details.</p><br></li><li><p>Create and maintain clear technical tickets and project documentation using Linear.</p><br></li></ul>Reliability &amp; Production Operations<ul><li><p>Support the operational health and reliability of production systems powering AI agent workflows.</p><br></li><li><p>Diagnose and resolve production and infrastructure issues, including network errors, timeouts, and availability problems.</p><br></li><li><p>Troubleshoot backend services and integrations when failures occur.</p><br></li><li><p>Identify recurring reliability issues and implement sustainable improvements.</p><br></li><li><p>Help ensure backend services and integrations perform reliably from initial deployment onward.</p><br></li><li><p>Contribute to monitoring, logging, observability, and incident-response practices.</p><br></li></ul>Infrastructure &amp; Deployment<ul><li><p>Support cloud-based production infrastructure when required.</p><br></li><li><p>Work with cloud platforms such as AWS, GCP, Cloudflare, or similar environments.</p><br></li><li><p>Contribute to CI/CD workflows and deployment processes.</p><br></li><li><p>Work with containers and orchestration technologies such as Docker and Kubernetes.</p><br></li><li><p>Support infrastructure-as-code practices using tools such as Terraform, Pulumi, or similar technologies.</p><br></li><li><p>Apply reliability engineering principles such as uptime management, incident response, SLOs, and SLIs when applicable.</p><br></li></ul>Remote Collaboration &amp; Autonomous Execution<ul><li><p>Work autonomously in a distributed, fully remote engineering environment.</p><br></li><li><p>Proactively communicate progress, technical decisions, risks, and blockers.</p><br></li><li><p>Collaborate effectively with product, engineering, and other technical stakeholders.</p><br></li><li><p>Translate product and business requirements into practical technical solutions.</p><br></li><li><p>Adapt to changing priorities and ambiguity within a fast-moving environment.</p><br></li><li><p>Take ownership of technical work from requirements through production delivery and ongoing support.</p><br></li></ul>QualificationsExperience<ul><li><p>6+ years of professional backend engineering experience in production environments.</p><br></li><li><p>Strong experience designing, building, and maintaining backend services.</p><br></li><li><p>Strong experience with PHP is preferred.</p><br></li><li><p>Experience designing and integrating REST APIs.</p><br></li><li><p>Experience working with microservices architectures and distributed systems.</p><br></li><li><p>Experience with relational and non-relational databases.</p><br></li><li><p>Experience with background jobs, queues, and asynchronous processing systems.</p><br></li><li><p>Experience working independently on production-critical systems with minimal oversight.</p><br></li><li><p>Experience working in an early-stage startup environment or having founded or co-founded a venture.</p><br></li><li><p>Experience operating effectively in environments with ambiguity, changing priorities, and limited resources.</p><br></li></ul>Skills<ul><li><p>Strong backend software engineering and system-design fundamentals.</p><br></li><li><p>Strong understanding of REST APIs, service integrations, and distributed systems.</p><br></li><li><p>Experience with PHP or comparable backend technologies.</p><br></li><li><p>Experience with relational and non-relational database technologies.</p><br></li><li><p>Experience with queue systems such as Redis Queue, SQS, or similar platforms.</p><br></li><li><p>Hands-on experience using AI development skills, MCP servers, or related technologies in real projects.</p><br></li><li><p>Experience or strong interest in integrating LLMs and AI models into production systems.</p><br></li><li><p>Understanding of Model Context Protocol (MCP) and AI-agent integration patterns.</p><br></li><li><p>Strong production troubleshooting and debugging abilities.</p><br></li><li><p>Ability to document technical requirements, tickets, and architecture decisions clearly.</p><br></li><li><p>Ability to work autonomously and take ownership of technical outcomes.</p><br></li><li><p>Strong asynchronous collaboration skills in distributed engineering environments.</p><br></li></ul>Preferred Skills<ul><li><p>Hands-on experience managing cloud infrastructure using AWS, GCP, Cloudflare, or similar platforms.</p><br></li><li><p>Experience with CI/CD pipelines and automated deployment processes.</p><br></li><li><p>Experience using Docker and containerized development or production environments.</p><br></li><li><p>Experience with Kubernetes or comparable orchestration technologies.</p><br></li><li><p>Experience with monitoring, logging, and observability systems.</p><br></li><li><p>Site Reliability Engineering experience involving uptime, incident response, on-call practices, SLOs, and SLIs.</p><br></li><li><p>Experience with infrastructure-as-code technologies such as Terraform or Pulumi.</p><br></li><li><p>Strong understanding of production reliability for AI-powered or highly integrated systems.</p><br></li></ul>What Success Looks Like<ul><li><p>Robust MCP connectors and backend services are consistently shipped and successfully support AI-powered production workflows.</p><br></li><li><p>AI agents can reliably interact with internal and external systems through well-designed integrations.</p><br></li><li><p>Backend services remain reliable, scalable, and maintainable as AI capabilities expand.</p><br></li><li><p>Production downtime is minimized and infrastructure or integration issues are diagnosed and resolved efficiently.</p><br></li><li><p>Background jobs, APIs, databases, and distributed workflows operate reliably under production conditions.</p><br></li><li><p>Technical tickets, requirements, and architecture decisions are clearly documented and easy for the distributed team to follow.</p><br></li><li><p>Product and business requirements are effectively translated into technically sound backend solutions.</p><br></li><li><p>Work is executed independently with blockers, risks, and technical concerns surfaced proactively.</p><br></li><li><p>The engineering team can ship new AI agent capabilities quickly without sacrificing production reliability.</p><br></li></ul>Opportunity<p>This role offers the opportunity to build the backend infrastructure powering a growing portfolio of AI agents and automated workflows in a production healthcare environment.</p><br><p>As the <strong>Senior Backend Engineer</strong>, you will have significant ownership over MCP integrations, APIs, backend services, asynchronous workflows, and the reliability of systems connecting internal platforms with language models.</p><br><p>For an experienced backend engineer who enjoys building new systems, solving complex integration problems, working with emerging AI technologies, and taking ownership in an early-stage environment, this role provides the opportunity to directly shape production AI infrastructure from the ground up.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Reporting to the Group Treasurer, this role designs and delivers financial risk-management solutions for the Bank and its clients. Working with the Treasurer and Client Relations, you will expand the client base and boost non-funded treasury revenues in line with the Strategic Plan. This role requires a hands-on, self-starter with a passion for Global Africa who can hit the ground running and drive results with minimal supervision.<br><strong>Key Responsibilities</strong><br><strong>a. Treasury and Markets Business &amp; Product Development</strong><br>• Develop and maintain business plans for prospective Treasury and Markets balance sheet financial risk solutions, including financial performance projections, SWOT analyses, and clearly articulated value propositions.<br>• Collaborate with Client Relations and product partners to originate and structure new Treasury and Markets-linked assets, investments, and hedging solutions for clients.<br>• Conduct ongoing reviews of the Bank's asset and liability portfolio to identify clients with hedging requirements and assess associated revenue and business potential, in partnership with Client Relations and relevant internal stakeholders.<br>• Identify and evaluate new Treasury and Markets product streams that enhance the Bank's value proposition and meet evolving client needs.<br>• Prepare and present recommendations to the Treasurer and senior management based on product business cases and expected financial performance.<br><strong>b. Structuring and Product Offerings</strong><br>• Participate in client meetings, missions, roadshows, and seminars alongside Client Relations teams to support advisory-led dialogue on FX, interest rate, and commodity risk management.<br>• Structure bespoke hedging and investment solutions on products such as FX, cross-currency and interest rate swaps, total return swaps and interest rate options, structured deposits and notes, and commodity hedges that are aligned with client exposures, specific loan facility structures, and risk profiles.<br>• Support quantitative analysis, including Potential Future Exposure (PFE) analysis, trade economics, and sensitivity analysis (e.g., PV01, CVA), and prepare client-ready transaction Term sheets.<br>• Coordinate with the Legal Department to support documentation and master agreement processes, including ISDA, CSA, and GMRA agreements, among others, in line with product governance frameworks.<br><strong>c. Trading and Derivatives Management</strong><br>• Provide pricing and execute client-driven FX (spot, forwards, NDFs), interest rate, and commodity hedging transactions in accordance with best execution standards and the Bank's benchmarking and pricing policies.<br>• Assist in managing positions arising from client transactions and the Bank's proprietary or balance-sheet activities within approved risk limits (VaR, basis risk, and tenor limits).<br>• Support the execution of hedging strategies designed to optimize the Bank's risk profile and enhance profitability.<br>• Monitor and analyze macroeconomic trends, central bank policies, foreign exchange supply and demand dynamics, and geopolitical developments impacting the Bank and its clients.<br><strong>d. Departmental Processes and Functional Framework</strong><br>• Contribute to the documentation and continuous enhancement of desk operating procedures, policies, and controls, ensuring alignment with the Bank's strategy and market best practices.<br>• Support the design and implementation of derivatives hedging strategies consistent with the Bank's defined risk appetite and tolerance levels.<br>• Assist in maintaining a robust risk management framework for Treasury and Markets activities in alignment with the Bank's enterprise risk management framework.<br>• Support the development of departmental work plans outlining key initiatives, deliverables, and timelines across each financial reporting period.<br>• Contribute to the preparation of business cases for new systems or technology enhancements, including justification of benefits to the Treasury and Markets franchise, for submission to Senior Management.<br><strong>e. Treasury and Markets Risk Management</strong><br>• Identify, analyze, and document Treasury and Markets financial risks within the Bank's risk register, in coordination with the Treasury Balance Sheet and Risk Management function.<br>• Assist in developing and implementing market risk hedging tools and strategies covering interest rate, commodity, foreign exchange, and credit risks.<br>• Execute derivative transactions used to hedge the Bank's balance sheet and market risk exposures.<br>• Collaborate with Treasury Middle Office and Finance teams on valuations, P&amp;L attributions, risk reporting, and model oversight for derivative positions.<br>• Maintain comprehensive audit trails for approvals, agreements, and client documentation in line with product governance and Bank policy and procedures.<br><strong>f. Market Intelligence and Advisory</strong><br>• Provide technical advisory support to subsidiaries, departments, and business units in the areas of risk hedging, fixed income trading, and valuation of bonds and derivatives.<br>• Develop and present regular market intelligence reports covering financial market developments, outlooks, and forecasts for inclusion in the Treasury &amp; Markets monthly management report.<br>• Review technical and market reports from subsidiaries and respond to specific analytical or structuring requests.<br>• Deliver advisory services and technical assistance to central banks, corporates, and financial institutions across Africa and CARICOM in areas of structured investments, asset-liability management, and financial markets risk hedging.<br>• Support the design and delivery of training programs, client materials, pitchbooks, market updates, and thought leadership sessions for senior management and professionals across client institutions.<br>• Participate in internal committees and working groups, providing technical input, feedback on proposals, and expert advice on Treasury and Markets-related matters.<br><strong>g. Treasury Projects Initiatives</strong><br>• Assisting the Treasurer to plan/budget and execute new treasury client solutions projects; and<br>• Assisting the Treasurer to champion treasury client solutions projects undertaken by the department thereby ensuring that such projects are delivered in time and within set budgets.<br><strong>h. Treasury Resource Planning and Budgetary Management</strong><br>• Fully participate in the Treasury's annual and periodic planning and budgetary processes;<br>• Assist to ensure that Treasury Client Solutions function's performance reviews are conducted in accordance to the Treasury &amp; Markets department and the Bank's Human Resource calendars;<br>• Develop a full plan and budget of the Treasury Client Solutions desk activities and targets to be incorporated into the wider Treasury &amp; Markets Department budget;<br>• Develop a detailed month-by-month activities plan of the treasury client's solutions desk'<br>• Assist to ensure business continuity by adequately backups for the Department's activities by ensuring that all relevant documents are both electronically and physically filed where required;<br>• Mentor junior staff in the Department and the wider Division.<br> i. <strong>Other</strong><br>Any other duties that may be assigned to the role holder by Senior Management from time to time.<br><strong>Requirements</strong><br><strong>Minimum Qualifications </strong> <br>. A first degree in a relevant discipline, i.e. accounting, financial management, economics, numerical or other related disciplines and a postgraduate degree in a relevant field. Recognised professional certification in a relevant field may be acceptable in lieu of a postgraduate degree.<br>• Master's degree in the area of Finance, Economics, Accountancy or MBA with a specialisation in Finance or Mathematical Sciences with a speciality in Financial Mathematics;<br>• A recognised professional qualification in Treasury [Actuarial Professional, Financial Mathematics Professional, MCT/AMCT, CTP (US), CFA, FRM, or Accounting (ACCA, CIMA, CPA or Equivalent)] will be a strong added advantage.<br>. Excellent knowledge of accounting for treasury activities, i.e. International Financial Reporting Standards (IFRS);<br><strong>Years and Nature of Experience</strong><br>. A minimum of 5+ years of experience working in a Treasury and Markets function, either in the financial services industry or corporate.<br>• Sound Mathematics, Economics and Markets skills<br>• Experience dealing in FX, Interest Rate, Commodities and Credit derivatives<br>• Proven grounding in financial systems, market valuation methodologies, and modelling.<br>• Solid experience in working with Treasury Management Systems, and other market tools like Reuters and Bloomberg<br>• Previous experience in a treasury environment and solid understanding of treasury and market operations;<br>• Proven knowledge of treasury, debt capital markets, financial instruments, and structures. Advanced Excel, PowerPoint skills and computer literacy (e.g. SQL, Crystal Reports);<br>• Proven excellent verbal and written communication skills in English. Knowledge of the Bank's other working languages (French, Arabic, Portuguese) is an added advantage. <br>Demonstrated leadership and project capabilities, including the ability to organise and manage human resources from varied cultural backgrounds to attain goals.<br><strong>Benefits</strong><br><ul><li>Private Health Insurance</li><li>Training &amp; Development</li><li>Performance Bonus</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br><br>2026-08-13&amp;#xa;&amp;#xa;<p><b>Country:</b></p><br><br>United States of America&amp;#xa;&amp;#xa;<p><b>Location:</b></p><br><br>US-VA-ALEXANDRIA-7900-CUST ~ 7900 Telegraph Rd ~ 7900-CUST (External Site)&amp;#xa;&amp;#xa;<p><b>Position Role Type:</b></p><br><br>Onsite&amp;#xa;&amp;#xa;<p><b><span>U.S. Citizen, U.S. Person, or Immigration Status Requirements:</span> </b></p><br><br>Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​&amp;#xa;&amp;#xa;<p><b>Security Clearance Type: </b></p><br><br>TS/SCI with CI Poly - Current&amp;#xa;&amp;#xa;<p><b>Security Clearance Status: </b></p><br><br>Active and existing security clearance required on day 1<br><br><br><p>At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.</p><br><br><br><p>Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.</p><br><br><br><p>Raytheon is seeking a Mission Systems Engineer II for a satellite mission engineering team (ME) position. The selected candidate will join a skilled ME team working in a 24/7 operations environment. Availability to work overtime, non-scheduled call-in working a combination of day staff and shift schedules, assigned based on the dynamic needs of the team. The ME team is responsible for all aspects of Operations Planning and Command and Control, including monitoring day-to-day activities as well as identifying and solving challenging problems as they occur. After completion of comprehensive on-the-job training, the candidate will be part of a certified team of subject matter experts that are integral to our customer's success.&nbsp;<b>Location:&nbsp;Alexandria, Virginia</b></p><br><br><br><p><b>What You Will Do</b></p><br><br><ul><li>Create and/or implement a daily operations plan using complex software and hardware systems; apply command and control tasks and activities</li><li>Obtain/maintain technical knowledge of a large repository of formal procedures with the responsibility to accurately select and apply the correct procedure(s) depending on the specific scenario at hand </li><li>Obtain/apply technical knowledge on various hardware subsystems&nbsp;</li><li>Document discrepancies as they occur. Implement workarounds and contingency plans to minimize impacts of system anomalies</li><li>Contribute to the testing, readiness, training, and implementation of new ground software deliveries&nbsp;</li><li>Crosstrain in other operator positions as assigned and assist with training of other personnel on the contract team</li><li>Lead interactions and support all missions to include the initialization of new missions&nbsp;</li><li>Work program level priorities to implement process improvements relevant to the mission supported&nbsp;</li><li>Periodic travel required interacting personnel from various sites and factories&nbsp;</li><li>Work in an adaptable small team environment (3-7 people)&nbsp;</li></ul><br><p><b>Qualifications You Must Have </b>&nbsp;</p><br><br><ul><li>Typically requires a Bachelor’s in science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 2 years of prior related engineering experience or equivalent experience.</li><li>Experience with training and certification in operational position.</li><li><b><span>An active and transferable TS/SCI CI Poly U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for the required security clearance.</span></b></li></ul><br><p><b>Qualifications We Prefer </b></p><br><br><ul><li>Experience Working in a virtual team environment&nbsp;</li><li>Experience and proficient use of both Windows and UNIX platforms&nbsp;</li><li>Experience with Perl, Python, VBA, and/or other scripting languages&nbsp;</li><li>Experience using the Microsoft Office suite</li></ul><br><p><b>What We Offer</b></p><br><br><ul><li>Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.</li><li>Relocation Eligible – Relocation assistance available</li></ul><br><p><b><span>Learn More &amp; Apply Now!</span></b></p><br><br><br><p>* Please consider the following role type definitions as you apply for this role.</p><br><br><p><b><u>Onsite</u></b>: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.</p><br><br><br><p><b>What We Offer</b></p><br><br><ul><li>Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.</li><li>Relocation Eligible – Relocation assistance available</li></ul><br><p><b><span>Learn More &amp; Apply Now!</span></b></p><br><br><p>* Please consider the following role type definitions as you apply for this role.</p><br><br><p><b><u>Onsite</u></b>: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.</p><br><br><br><br><br><p><i><b>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend&nbsp;select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.</b></i></p><br><br><br>The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br><p><span><i>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.</i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span><strong><span>This role is based in Cairo, regional scope is Arabian countries&nbsp;</span></strong></span></p><br> <p><strong><span>PURPOSE AND OBJECTIVES</span></strong></p><br> <p><span>When processing personal data as part of its business operations, SAP must comply with the requirements of the EU's General Data Protection Regulation (GDPR), Egypt's Data Protection Law No. 151 of 2020, UAE's Federal Decree-Law No. 45 of 2021, Saudi Arabia's PDPL (Personal Data Protection Law), and other applicable data protection and privacy laws in the countries where SAP operates.</span></p><br> <p><span>To support the local SAP entities in meeting their data protection and privacy compliance obligations, SAP has established a global network of Data Protection and Privacy professionals. This network consists of local Data Protection Officers (DPOs) and Data Protection and Privacy Coordinators (DPPCs) that report to the management of the SAP entities by which they are hired and to SAP's global Data Protection &amp; Privacy team, reporting to SAP's Group Data Protection Officer.</span></p><br> <p><span>We are looking for an experienced&nbsp;<strong>Lead Senior Legal Counsel </strong>to serve as the local Data Protection Officer (DPO) for Egypt and as Data Protection and Privacy Coordinator (DPPC) for Arabian countries including the UAE and Saudi Arabia, responsible for leading data protection compliance strategy across the assigned country responsibility.</span></p><br> <p><strong><span>EXPECTATIONS AND TASKS</span></strong></p><br> <p><span>The role is responsible for ensuring SAP's compliance with Egypt's data protection regulations, GDPR, and data protection laws across assigned Arabian countries. This role involves collaborating closely with the global data protection and privacy team, local business units, senior management, and external regulatory authorities to manage data protection risks and drive data protection and privacy awareness across the organization.&nbsp;</span></p><br> <p><span>Under Law No. 151 of 2020, the local DPO is a legally recognized role that requires formal registration with the regulator. The candidate must meet the following statutory requirements:</span></p><br> <ol> <li><strong><span>Official Registration:</span></strong><span>&nbsp;The candidate must be registered (or eligible for immediate registration) in the official&nbsp;<strong>DPO Register</strong>&nbsp;held by the Egyptian Personal Data Protection Center (PDPC).</span></li> <li><strong><span>Legal Capability Demonstration (Mandatory Exam):</span></strong></li> </ol><ul> <li><span>To finalize registration with the PDPC, the candidate must successfully demonstrate legal and technical capabilities in data privacy.</span></li> <li><strong><span>Requirement:</span></strong><span>&nbsp;The candidate must pass the official&nbsp;<strong>PDPC accreditation examination</strong>&nbsp;(or equivalent authorized evaluation) proving deep knowledge of Egyptian Law No. 151 of 2020, its executive regulations, and international data transfer frameworks.</span></li> </ul> <p><strong><em><span>Note: Continued employment in this role is contingent upon successfully passing this exam and securing/maintaining active registration with the PDPC</span></em></strong><em><span>.</span></em></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><strong><span>Regulatory Compliance &amp; Strategy:</span></strong></li> <li><span>Ensure compliance with Egypt's Personal Data Protection Law No. 151 of 2020, UAE Federal Decree-Law No. 45 of 2021, Saudi Arabia's Personal Data Protection Law (PDPL), GDPR, and other relevant regional regulations.</span></li> <li><span>Act as the officially registered and certified Data Protection Officer (DPO) for SAP's legal entities in Egypt in front of the Egyptian Personal Data Protection Center (PDPC), ensuring all local registration and licensing requirements are met.</span></li> <li><span>Develop and implement a comprehensive data protection compliance strategy for Egypt and assigned Arabian countries.</span></li> <li><span>Monitor, interpret, and assess changes in data protection legislation, regulations, and industry standards across all assigned jurisdictions.</span></li> <li><span>Provide timely updates, guidance, and legal opinions on regulatory developments and best practices.</span></li> <li><span>Conduct and document the mandatory periodic evaluations, system inspections, and data protection audits as required by Article 9(1) of the Egyptian PDPL, and support the implementation of remediation measures.</span></li> <li><strong><span>Strategic Advice &amp; Representation:</span></strong></li> <li><span>Provide legal and compliance advice on data protection issues and conduct Data Protection Impact Assessments (DPIAs) for new projects, initiatives, and emerging technologies, including AI/ML applications,&nbsp;ensuring alignment with the guidelines of the Egyptian PDPC and regional regulators.</span></li> <li><span>Represent SAP's Group Data Protection Officer within the assigned region and&nbsp;serve as the direct, primary point of contact for the Egyptian PDPC and other regional supervisory authorities.</span></li> <li><span>Drive the development, implementation, and maintenance of local data protection and privacy policies, standards, and procedures aligned with global requirements in accordance with SAP Global Data Protection and Privacy Strategy.</span></li> <li><span>Assist local Legal Representatives (who carry statutory and criminal liability under Egyptian law) and Chief Finance Officers in fulfilling their local data protection responsibilities and dedicated legal entity processes.</span></li> <li><strong><span>Compliance Monitoring, Risk Management &amp; Operations:</span></strong></li> <li><span>Monitor and advise LoBs implementing local procedures (Records of Processing Activities - ROPA) of data processing operations for the Egyptian entity, ensuring it is available for inspection by the PDPC.</span></li> <li><span>Establish and monitor compliance with data protection policies, procedures, and regulatory requirements across all assigned entities.</span></li> <li><span>Manage data breach response protocols, according to SAP’s established processes, ensuring that any personal data breach affecting Egyptian data subjects is reported to the PDPC and affected individuals within the statutory 72-hour window, in compliance with Article 9(6) of the PDPL.</span></li> <li><span>Act as the dedicated point of contact for data subjects, establishing clear channels to receive, investigate, and resolve requests, complaints, and inquiries regarding their rights under Egyptian law and regional frameworks.</span></li> <li><span>Support the execution of cross-border data transfer impact assessments and&nbsp;obtain necessary data transfer licenses and permits from the PDPC as required by Egyptian law.</span></li> <li><strong><span>Awareness, Training &amp; Organizational Development:</span></strong></li> <li><span>Conduct targeted data protection and privacy training programs for various organizational levels,&nbsp;tailored to the compliance requirements of Egypt, Saudi Arabia, and the UAE.</span></li> <li><span>Develop and maintain data protection awareness materials and communications.</span></li> <li><span>Strengthen and expand SAP's global data protection community within the assigned region.</span></li> </ul> <ul> <li><strong><span>Regional Coordination &amp; Harmonization:</span></strong></li> <li><span>Harmonize data protection documentation, processes, and compliance approaches across Egypt and assigned Arabian countries in alignment with global DPP standards,&nbsp;while strictly respecting local localization and sovereign cloud requirements (e.g., KSA and Egypt cloud regulations).</span></li> <li><span>Coordinate data protection initiatives and ensure consistency in implementation across multiple jurisdictions.</span></li> <li><span>Build and maintain collaborative relationships with local and regional stakeholders, including government authorities (specifically the&nbsp;PDPC&nbsp;in Egypt,&nbsp;SDAIA&nbsp;in KSA, and the&nbsp;UAE Data Office), industry partners, and external legal counsel.</span></li> </ul> <p><strong><span>EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES</span></strong></p><br> <p><strong><span>Required skills</span></strong></p><br> <ul> <li><span>University degree in Law with specialization in data protection, privacy, or information technology law</span></li> <li><span>Minimum 10 years of professional experience as a Data Protection Officer, Chief Privacy Officer, or in a senior legal/compliance role focused on data protection</span></li> <li><span>Thorough knowledge and practical experience with GDPR and other global data protection regulations</span></li> <li><span>Demonstrated expertise in Egypt's Data Protection Law No. 151 of 2020 and/or UAE/Saudi Arabian data protection frameworks</span></li> <li><span>Professional experience in managing cross-jurisdictional compliance initiatives</span></li> <li><span>Strong project management capabilities with ability to lead complex, multi-stakeholder initiatives</span></li> <li><span>Exceptional written and oral presentation skills with ability to communicate complex legal and technical concepts to non-specialist audiences</span></li> <li><span>Strong communication skills at all organizational levels, including C-suite executives</span></li> <li><span>Ability to build and maintain relationships with internal and external stakeholders, including regulatory authorities</span></li> </ul> <p><strong><span>Technical &amp; Legal Expertise:</span></strong></p><br> <ul> <li><span>Deep understanding of data protection principles, frameworks, and regulatory requirements across assigned jurisdictions</span></li> <li><span>Proficiency in conducting DPIAs and risk assessments</span></li> <li><span></span></li></ul> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Invoice processing & payment management:</strong><br> <li>Oversee and process incoming invoices from vendors and suppliers for hotel-related goods and services.</li> <li>Ensure that all invoices are properly matched with purchase orders, receipts, and contracts before being processed for payment.</li> <li>Ensure that payments to vendors are made accurately, within the agreed terms, and on time to maintain good supplier relationships.</li> <strong>Vendor relations & dispute resolution:</strong><br> <li>Act as a point of contact for vendors regarding payment inquiries, discrepancies, and disputes.</li> <li>Investigate and resolve payment issues or discrepancies in a timely manner to ensure smooth vendor relationships.</li> <li>Maintain communication with internal departments (e.g., F&B, housekeeping, maintenance) to ensure that vendor services and goods are provided in a timely and cost-effective manner.</li> <strong>Account reconciliation & reporting:</strong><br> <li>Reconcile accounts payable records, ensuring that all transactions are accounted for accurately in the hotel’s financial system.</li> <li>Assist in month-end and year-end closing processes, ensuring that all outstanding invoices are paid, and records are up to date.</li> <li>Prepare accounts payable reports and assist in cash flow analysis to support financial planning and budgeting.</li> <strong>Financial compliance & record-keeping:</strong><br> <li>Ensure compliance with company policies, tax regulations, and legal requirements regarding payments and vendor contracts.</li> <li>Maintain accurate and organized records of all accounts payable transactions, including invoices, payment receipts, and contracts.</li> <li>Assist with audits and provide necessary documentation for financial reporting and compliance purposes.</li> <strong>Cost control & process improvement:</strong><br> <li>Assist in monitoring accounts payable expenses to ensure they align with the hotel’s budget and cost control goals.</li> <li>Identify opportunities to streamline accounts payable processes, improve payment efficiency, and reduce errors or delays.</li> <li>Work with the purchasing department to ensure the hotel is receiving the best value for goods and services through effective negotiation and relationship management.</li> <strong>Team leadership & training:</strong><br> <li>Ensure proper delegation of tasks within the accounts payable team to maintain smooth operations.</li> <li>Promote a positive, team-oriented environment by encouraging cooperation and efficiency in the accounts payable process.</li> <strong>Sustainability & vendor selection:</strong><br> <li>Collaborate with the sustainability team to identify opportunities for responsible sourcing and ethical vendor partnerships.</li> <li>Ensure that the hotel is meeting its sustainability goals by working with vendors who adhere to eco-friendly practices and support the hotel’s commitment to sustainability.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES champions for the hotel and departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <strong>Learning & talent development & performance management:</strong><br> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents and meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself:</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others:</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business:</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3 years of experience in accounts payable, preferably in the hospitality industry.</li> <li>Education: A degree in Accounting, Finance, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Proficiency with accounting software or ERP systems (e.g., SAP, Oracle, QuickBooks).</li> <li>Strong knowledge of Microsoft Excel for financial reporting and data analysis.</li> <li>High attention to detail to ensure accuracy in processing invoices and managing accounts.</li> <li>Excellent verbal and written communication skills for dealing with vendors and internal teams.</li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li> <li>Ability to resolve payment issues and discrepancies effectively, ensuring minimal disruption to operations.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <p><strong>Food Management</strong></p> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <p><strong>Financial Management</strong></p> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <p><strong>Customer Experience</strong></p> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <p><strong>Leadership and Development</strong></p> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Reporting to the Group Treasurer, this role designs and delivers financial risk-management solutions for the Bank and its clients. Working with the Treasurer and Client Relations, you will expand the client base and boost non-funded treasury revenues in line with the Strategic Plan. This role requires a hands-on, self-starter with a passion for Global Africa who can hit the ground running and drive results with minimal supervision.<br><strong>Key Responsibilities</strong><br><strong>a. Treasury and Markets Business &amp; Product Development</strong><br>• Develop and maintain business plans for prospective Treasury and Markets balance sheet financial risk solutions, including financial performance projections, SWOT analyses, and clearly articulated value propositions.<br>• Collaborate with Client Relations and product partners to originate and structure new Treasury and Markets-linked assets, investments, and hedging solutions for clients.<br>• Conduct ongoing reviews of the Bank's asset and liability portfolio to identify clients with hedging requirements and assess associated revenue and business potential, in partnership with Client Relations and relevant internal stakeholders.<br>• Identify and evaluate new Treasury and Markets product streams that enhance the Bank's value proposition and meet evolving client needs.<br>• Prepare and present recommendations to the Treasurer and senior management based on product business cases and expected financial performance.<br><strong>b. Structuring and Product Offerings</strong><br>• Participate in client meetings, missions, roadshows, and seminars alongside Client Relations teams to support advisory-led dialogue on FX, interest rate, and commodity risk management.<br>• Structure bespoke hedging and investment solutions on products such as FX, cross-currency and interest rate swaps, total return swaps and interest rate options, structured deposits and notes, and commodity hedges that are aligned with client exposures, specific loan facility structures, and risk profiles.<br>• Support quantitative analysis, including Potential Future Exposure (PFE) analysis, trade economics, and sensitivity analysis (e.g., PV01, CVA), and prepare client-ready transaction Term sheets.<br>• Coordinate with the Legal Department to support documentation and master agreement processes, including ISDA, CSA, and GMRA agreements, among others, in line with product governance frameworks.<br><strong>c. Trading and Derivatives Management</strong><br>• Provide pricing and execute client-driven FX (spot, forwards, NDFs), interest rate, and commodity hedging transactions in accordance with best execution standards and the Bank's benchmarking and pricing policies.<br>• Assist in managing positions arising from client transactions and the Bank's proprietary or balance-sheet activities within approved risk limits (VaR, basis risk, and tenor limits).<br>• Support the execution of hedging strategies designed to optimize the Bank's risk profile and enhance profitability.<br>• Monitor and analyze macroeconomic trends, central bank policies, foreign exchange supply and demand dynamics, and geopolitical developments impacting the Bank and its clients.<br><strong>d. Departmental Processes and Functional Framework</strong><br>• Contribute to the documentation and continuous enhancement of desk operating procedures, policies, and controls, ensuring alignment with the Bank's strategy and market best practices.<br>• Support the design and implementation of derivatives hedging strategies consistent with the Bank's defined risk appetite and tolerance levels.<br>• Assist in maintaining a robust risk management framework for Treasury and Markets activities in alignment with the Bank's enterprise risk management framework.<br>• Support the development of departmental work plans outlining key initiatives, deliverables, and timelines across each financial reporting period.<br>• Contribute to the preparation of business cases for new systems or technology enhancements, including justification of benefits to the Treasury and Markets franchise, for submission to Senior Management.<br><strong>e. Treasury and Markets Risk Management</strong><br>• Identify, analyze, and document Treasury and Markets financial risks within the Bank's risk register, in coordination with the Treasury Balance Sheet and Risk Management function.<br>• Assist in developing and implementing market risk hedging tools and strategies covering interest rate, commodity, foreign exchange, and credit risks.<br>• Execute derivative transactions used to hedge the Bank's balance sheet and market risk exposures.<br>• Collaborate with Treasury Middle Office and Finance teams on valuations, P&amp;L attributions, risk reporting, and model oversight for derivative positions.<br>• Maintain comprehensive audit trails for approvals, agreements, and client documentation in line with product governance and Bank policy and procedures.<br><strong>f. Market Intelligence and Advisory</strong><br>• Provide technical advisory support to subsidiaries, departments, and business units in the areas of risk hedging, fixed income trading, and valuation of bonds and derivatives.<br>• Develop and present regular market intelligence reports covering financial market developments, outlooks, and forecasts for inclusion in the Treasury &amp; Markets monthly management report.<br>• Review technical and market reports from subsidiaries and respond to specific analytical or structuring requests.<br>• Deliver advisory services and technical assistance to central banks, corporates, and financial institutions across Africa and CARICOM in areas of structured investments, asset-liability management, and financial markets risk hedging.<br>• Support the design and delivery of training programs, client materials, pitchbooks, market updates, and thought leadership sessions for senior management and professionals across client institutions.<br>• Participate in internal committees and working groups, providing technical input, feedback on proposals, and expert advice on Treasury and Markets-related matters.<br><strong>g. Treasury Projects Initiatives</strong><br>• Assisting the Treasurer to plan/budget and execute new treasury client solutions projects; and<br>• Assisting the Treasurer to champion treasury client solutions projects undertaken by the department thereby ensuring that such projects are delivered in time and within set budgets.<br><strong>h. Treasury Resource Planning and Budgetary Management</strong><br>• Fully participate in the Treasury's annual and periodic planning and budgetary processes;<br>• Assist to ensure that Treasury Client Solutions function's performance reviews are conducted in accordance to the Treasury &amp; Markets department and the Bank's Human Resource calendars;<br>• Develop a full plan and budget of the Treasury Client Solutions desk activities and targets to be incorporated into the wider Treasury &amp; Markets Department budget;<br>• Develop a detailed month-by-month activities plan of the treasury client's solutions desk'<br>• Assist to ensure business continuity by adequately backups for the Department's activities by ensuring that all relevant documents are both electronically and physically filed where required;<br>• Mentor junior staff in the Department and the wider Division.<br> i. <strong>Other</strong><br>Any other duties that may be assigned to the role holder by Senior Management from time to time.<br><strong>Requirements</strong><br><strong>Minimum Qualifications </strong> <br>. A first degree in a relevant discipline, i.e. accounting, financial management, economics, numerical or other related disciplines and a postgraduate degree in a relevant field. Recognised professional certification in a relevant field may be acceptable in lieu of a postgraduate degree.<br>• Master's degree in the area of Finance, Economics, Accountancy or MBA with a specialisation in Finance or Mathematical Sciences with a speciality in Financial Mathematics;<br>• A recognised professional qualification in Treasury [Actuarial Professional, Financial Mathematics Professional, MCT/AMCT, CTP (US), CFA, FRM, or Accounting (ACCA, CIMA, CPA or Equivalent)] will be a strong added advantage.<br>. Excellent knowledge of accounting for treasury activities, i.e. International Financial Reporting Standards (IFRS);<br><strong>Years and Nature of Experience</strong><br>. A minimum of 5+ years of experience working in a Treasury and Markets function, either in the financial services industry or corporate.<br>• Sound Mathematics, Economics and Markets skills<br>• Experience dealing in FX, Interest Rate, Commodities and Credit derivatives<br>• Proven grounding in financial systems, market valuation methodologies, and modelling.<br>• Solid experience in working with Treasury Management Systems, and other market tools like Reuters and Bloomberg<br>• Previous experience in a treasury environment and solid understanding of treasury and market operations;<br>• Proven knowledge of treasury, debt capital markets, financial instruments, and structures. Advanced Excel, PowerPoint skills and computer literacy (e.g. SQL, Crystal Reports);<br>• Proven excellent verbal and written communication skills in English. Knowledge of the Bank's other working languages (French, Arabic, Portuguese) is an added advantage. <br>Demonstrated leadership and project capabilities, including the ability to organise and manage human resources from varied cultural backgrounds to attain goals.<br><strong>Benefits</strong><br><ul><li>Private Health Insurance</li><li>Training &amp; Development</li><li>Performance Bonus</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>He should be able to operate independently to provide quality work products to an engagement, to perform complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. He should have experiences and be able to apply Oracle methodology, company procedures, and leading practices. Ability and experiences on acting as the team lead on projects will be seriously taken into consideration. The successful candidate should be able to conduct C-Level communication, effective communication with management of customer organizations. The candidate should also demonstrate proven expertise to deliver functional and technical solutions on moderately complex customer engagements. Ideally, the candidate should be able to demonstrate 4-5 years of experience relevant to this position including 2 years consulting experiences and holding a university degree. Ability to build rapport with team members and clients is essential. Ability to travel across MEA as needed. We believe that different points of view are essential for innovation, and we will offer the chance to be part of an inclusive culture where individuality thrives. We aim for building sustainable relationships both internally with our colleagues, externally with our customers and the communities we are part of. What Does Oracle s Consulting Organization Do? We deliver Oracle Cloud solutions with speed, efficiency and predictability based on our vast experience of more than 1,500 successful Cloud implementations in EMEA. Over 5,500 consultants across EMEA &amp; JAPAC are passionately dedicated to ensuring Oracle Cloud success through our unparalleled experience and extensive global network. The One Oracle approach helps our clients in reducing risk and maximizing their return on investment. We look at our clients business holistically to ensure business outcomes and empower continuous innovation. The initial collaboration is through a contractor relationship with Oracle Consulting with high probabilities for converting to Oracle employee based on performance, delivery quality, ability to travel and personality of the candidate. /A /A /A /A Career Level - N/A Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level - N/A The Opportunity An exciting, high-profile opportunity exists to join Oracle Consulting s growing MEA Delivery team (internally known as the Pharos team) as a Supply Chain Consultant, Workstream Lead, Principal Consultant, or Senior Principal Consultant, depending on experience and qualifications. In this role, you will lead and deliver Oracle Fusion Cloud Supply Chain (SCM) implementations for customers across the Middle East and Africa (MEA). You will work closely with project leadership, solution architects, technical teams, and customer stakeholders to deliver successful business outcomes through Oracle Cloud applications. Key Responsibilities Collaborate with Project Managers and Solution Architects to plan and execute Supply Chain implementation workstreams. Analyze customer business requirements and translate them into scalable Oracle Fusion Cloud solutions. Map business requirements to Oracle Fusion Supply Chain capabilities and leading practices. Facilitate discovery, design, and solution workshops with customer stakeholders. Lead solution design activities and document functional specifications. Configure Oracle Fusion Supply Chain solutions and coordinate with local and offshore delivery teams. Support testing activities, including business process validation, conference room pilots, and user acceptance testing. Assess business and technical impacts of proposed solutions and provide recommendations. Oversee workstream deliverables, ensuring quality, scope, and timeline commitments are achieved. Manage data migration, cutover planning, and deployment activities for the assigned workstream. Support issue resolution during hypercare and transition activities following go-live. Partner with technical teams to provide functional guidance and business clarification for customizations, integrations, reports, and extensions. Deliver knowledge transfer sessions and enable customer teams for ongoing solution adoption and support. Contribute to customer satisfaction by delivering projects on time, within scope, and to a high standard of quality. What You ll Bring Your expertise, customer focus, and passion for innovation will help Oracle continue to be the world s leading cloud technology company. Required Qualifications Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications</strong> Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions. Excellent presentation, communication, and stakeholder management skills. Ability and willingness to travel across the MEA region as required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Psychologist <br> <strong>TEAM/PROGRAMME: Program operation</strong>&nbsp; <strong>LOCATION: Cairo</strong> <br> <strong>GRADE</strong>: 5 <p><i>POST TYPE: National</i></p><br> <p><i>CONTRACT TYPE: Fixed term</i></p><br> <p><i>CONTRACT LENGTH: 31/12/2026</i></p><br> <br> <p><strong>CHILD SAFEGUARDING: (select only one)</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g.</p><br> <p>once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:</strong></p><br> <p>The key purpose of this post is to provide psychosocial support services in compliance with the relevant SCI guidelines at the country office level in support to Egypt Response program. Under the supervision of Response Team Lead, MHPSS officer and the Mental Health Psycho Social Support (MHPSS) Technical Advisor (TA), the psychologist will be responsible for providing individual/group sessions for UASC and child at risk and youth from 13: 18 Years need psychosocial support identified through the project activities and referrals. S/he will be responsible to conduct the needed assessments and customize the session topics based on the identified needs of the target group. S/he will also be responsible for organizing group support and awareness sessions to UASC children and children at risk and their families, and refer those with acute psychological needs to specialized services.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reports to: </strong>MHPSS Officer</p><br> <p><strong>Dotted Line: </strong>Mental Health and Psychosocial Support Technical Advisor (MHPSS TA).</p><br> <p><strong>Staff directly reporting to this post: </strong>none</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br> <p><strong>Project implementation:</strong></p><br> <p><strong>Psychological Support Services:</strong></p><br> <p><strong>In close collaboration with the MHPSS TA, and MHPSS officer the psychologist will:</strong></p><br> <p>• Contribute to the design/update of intake forms, session plans, and follow-up forms for children and their families.</p><br> <p>• Collaborate with the MEAL team to administer the psychometric assessments upon need and deliver reports accordingly.</p><br> <p>• Develop psychological intervention plans for identified cases and follow up on them regularly.</p><br> <p>• Conduct one to one and group counselling sessions with children and families referred from the project other activities and from other projects by coordination with Case management.</p><br> <p>• Identify, assess, refer severe cases to appropriate psychological/psychiatric service providers.</p><br> <p>• Prepare and submit individual case reports for all cases on their caseload and document case progress.</p><br> <p>• Attend one to one and group supervision meetings (face to face and online) with the MHPSS TA or delegated to MHPSS officer to discuss the above-mentioned documents and for seeking support.</p><br> <p>• Ensure that all psychological interventions offered are informed by current scientific evidence.</p><br> <p>• Adhere to the highest standards of practice.</p><br> <p>• Work closely with the project officer and project manager to develop and implement the project work plan and activities.</p><br> <br> <p><strong>Other Project Activities:</strong></p><br> <p>• Assist the PSS project team in material development, training deliveries on topics regarding needs identified.</p><br> <p>• Collaborate with the MEAL team to administer remote follow up (By phone or online) and surveys to verify the quality of MHPSS activities.</p><br> <p>• Ensure accurate monitoring &amp; evaluation and indicator tracking plans for the MHPSS component with support of Monitoring, Evaluation, Accountability and Learning (MEAL) team.</p><br> <p>• Work closely with the MEAL officer and assistant to ensure appropriate accountability and feedback mechanisms are established within the project.</p><br> <p>• Ensure that the activities are implemented in a full respect to the child safeguarding polices of SC.</p><br> <p>• Support in the administrative and logistics work related to MHPSS operations within the project.</p><br> <p><strong>Reporting and Documentation</strong></p><br> <p>• Draft concise, useful and analytical reports, case studies, and other documents as needed on a monthly and quarterly basis and as requested by SC, donors and other stakeholders.</p><br> <p>• Regular reporting to project Officer with projects updates.</p><br> <p>• Organize and maintain project filling system.</p><br> <p><strong>In case of Emergency:</strong></p><br> <p>• Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.</p><br> <p>• During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.&nbsp;</p><br> <p>• Be prepared to support SCI interventions in response to emergencies and show needed flexibility</p><br> <p><strong>General:</strong></p><br> <p>• Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p>• Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>) <strong>Accountability:</strong></p><br> <p>• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</p><br> <p>• widely shares their personal vision for Save the Children, engages and motivates others</p><br> <p>• future orientated, thinks strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>• values diversity, sees it as a source of competitive strength</p><br> <p>• approachable, good listener, easy to talk to.</p><br> <p>&nbsp;<strong>Creativity:</strong></p><br> <p>• develops and encourages new and innovative solutions •</p><br> <p>• willing to take disciplined risks.</p><br> <p>&nbsp;<strong>Integrity:</strong></p><br> <p>• honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>• A university degree in psychology.</p><br> <p>• 2-3 years of experience in family and/or child counselling, experience in working with migrants and refugees is an asset.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS</strong></p><br> <p>• Highly developed interpersonal and communication skills including team-leading and influencing.</p><br> <p>• Extensive experience in delivering trainings.</p><br> <p>• Experience in providing MHPSS services to children, adolescents and youth is an asset.</p><br> <p>• Excellent written and oral communication skills in Arabic and English are required.</p><br> <p>• Comfortable with high levels of ambiguity and able to take decisions independently in a fluid context.</p><br> <p>• Experience with refugee/marginalized communities is desired.</p><br> <p>• Commitment to Save the Children values and Child Safeguarding.</p><br> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <br> <p><strong>Equal Opportunities</strong></p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <strong>JD written by: AA</strong> <strong>Date:</strong> <br> <strong>JD agreed by:</strong> <strong>Date:</strong> <br> <strong>Updated By:</strong> <strong>Date:</strong> <br> <strong>Evaluated:</strong> <strong>Date:</strong> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p><strong>Client Overview:</strong> Our client is seeking an experienced and strategic Sales Manager to lead and grow our team of Account Executives (AEs). This role is responsible for overseeing day-to-day inbound sales operations, training and mentoring the AE team, implementing new sales campaigns/strategies, auditing sales calls, and ensuring accurate CRM management.</p><br><p>The Sales Manager is fully accountable for the sales team hitting its revenue goals, conversion targets, activity standards, and overall sales performance. This person owns the number, identifies what is blocking performance, and is responsible for fixing the people, process, training, systems, or execution gaps required to hit the target.</p><br><p>The Sales Manager acts as both a leader and a hands-on contributor when needed, stepping into calls for strategic opportunities and large accounts when necessary.</p><br><p><strong>Location:</strong> Fully Remote (Work from Home), 9 AM – 5 PM EST</p><br><strong>Key Responsibilities</strong><p><strong>Team Leadership &amp; Development</strong></p><br><ul><li><p>Own AE performance management, including scorecards, call coaching, reviews, and development plans.</p><br></li><li><p>Set clear individual goals for each AE and hold the team accountable to revenue, conversion, pipeline, activity, and CRM standards.</p><br></li><li><p>Train, mentor, and grow the AE team to ensure consistent skill development and high performance.</p><br></li><li><p>Identify individual AE underperformance early and create clear coaching or performance plans to improve results.</p><br></li><li><p>Turn top-performing AE behaviors into repeatable team-wide best practices.</p><br></li><li><p>Approve PTO requests and manage scheduling for inbound sales personnel.</p><br></li><li><p>Monitor and manage AE calendars to ensure proper coverage, optimal scheduling, and time management.</p><br></li><li><p>Conduct retroactive post-mortem reviews/trainings of sales calls for continuous improvement.</p><br></li></ul><p><strong>Revenue Ownership &amp; Goal Achievement</strong></p><br><ul><li><p>Own the inbound sales revenue target and ensure the team consistently meets or exceeds monthly and quarterly goals.</p><br></li><li><p>Take full responsibility for diagnosing why the team is ahead, behind, or on track against goal.</p><br></li><li><p>Build and manage the sales operating rhythm required to hit target, including daily performance reviews, weekly pipeline reviews, call audits, coaching sessions, and conversion analysis.</p><br></li><li><p>Track team and individual performance against core KPIs including close rate, average deal size, gross margin, follow-up completion, pipeline value, and revenue closed.</p><br></li><li><p>Create action plans when the team is pacing behind goal and proactively communicate risks, blockers, and solutions to leadership.</p><br></li><li><p>Ensure every AE understands their target, current performance, performance gaps, and exact next steps to improve.</p><br></li></ul><p><strong>Campaign &amp; Strategy Execution</strong></p><br><ul><li><p>Collaborate with marketing and outbound teams to implement new promotions, campaigns, and product rollouts.</p><br></li><li><p>Own the sales team’s execution of new campaigns and ensure AEs are trained, prepared, and held accountable for proper follow-up and conversion.</p><br></li><li><p>Provide strategic input on promotions, lead qualification processes, and new campaign initiatives.</p><br></li><li><p>Analyze campaign performance from a sales perspective, including lead quality, conversion rate, objections, close rate, and revenue generated.</p><br></li></ul><p><strong>Sales Operations &amp; Performance Oversight</strong></p><br><ul><li><p>Audit daily sales calls/transcripts, and CRM entries to ensure quality and accuracy.</p><br></li><li><p>Monitor AE pipeline management, ensuring consistent and accurate reporting in CRM systems.</p><br></li><li><p>Identify bottlenecks and areas for improvement in inbound processes, workflows, and sales techniques.</p><br></li><li><p>Run weekly pipeline reviews to ensure deals are moving properly, next steps are clear, and no qualified opportunities are being missed.</p><br></li><li><p>Own sales forecasting and provide leadership with clear visibility into expected revenue, pipeline health, risks, and performance trends.</p><br></li><li><p>Ensure HubSpot reflects accurate real-time data across deal stages, lead sources, close probability, notes, next steps, and revenue reporting.</p><br></li><li><p>Review lost deals, stalled opportunities, and low-converting lead sources to identify patterns and fix root causes.</p><br></li></ul><strong>AI, Automation &amp; Sales Enablement</strong><ul><li><p>Use AI and automation to improve sales performance, AE productivity, call quality, follow-up execution, and reporting.</p><br></li><li><p>Identify repetitive sales workflows that can be automated or improved through HubSpot workflows, AI tools, dashboards, call review systems, or enablement resources.</p><br></li><li><p>Build and maintain sales enablement assets including call scripts, objection-handling guides, discovery frameworks, follow-up templates, sales playbooks, and qualification guides.</p><br></li><li><p>Continuously improve the tools (AE scorecard), systems, and resources that help AEs close more deals and operate more consistently.</p><br></li></ul><p><strong>Sales SOPs &amp; Process Optimization</strong></p><br><ul><li><p>Build, document, and maintain comprehensive Sales SOPs for AE inbound processes.</p><br></li><li><p>Continuously iterate and improve SOPs based on team performance, feedback, and new initiatives.</p><br></li><li><p>Roll out new initiatives, such as outbound outreach campaigns and follow-up sequences to nurture old pipelines, revive leads, and/or optimize conversion rates.</p><br></li><li><p>Continuously test and improve scripts, qualification criteria, sales sequences, objection handling, offers, and closing strategies to increase conversion rates.</p><br></li><li><p>Ensure alignment with leadership and adoption of new processes across the team with clear guidance and training.</p><br></li></ul><strong>Hiring, Interviewing &amp; Team Scaling</strong><ul><li><p>Interview, assess, and evaluate AE candidates through structured interviews, role plays, mock calls, and sales scenario exercises.</p><br></li><li><p>Partner with leadership or recruiting to identify when the team needs additional headcount, replacement hires, or role changes based on quota coverage and performance needs.</p><br></li><li><p>Build onboarding and ramp plans for new AEs to ensure they become productive quickly and understand the sales process, tools, scripts, expectations, and performance standards.</p><br></li></ul><p><strong>Escalation Management</strong></p><br><ul><li><p>Serve as the primary point of contact for escalations from the delivery or operations teams.</p><br></li><li><p>Collaborate cross-functionally to implement preventive measures and process improvements.</p><br></li><li><p>Identify recurring escalation patterns and work with leadership, delivery, and operations to fix root causes before they impact future sales or client expectations.</p><br></li><li><p>Ensure escalated issues are documented, communicated, and resolved efficiently.</p><br></li><li><p>Ensure AEs are properly setting expectations during the sales process to prevent avoidable delivery or client success issues after close.</p><br></li></ul><p><strong>Collaboration &amp; Cross-Functional Alignment</strong></p><br><ul><li><p>Partner with outbound sales teams to ensure lead handoffs and campaigns are aligned.</p><br></li><li><p>Coordinate with leadership to identify strategic opportunities requiring AE or executive-level involvement.</p><br></li><li><p>Communicate sales insights, objections, lead quality issues, and conversion trends to the relevant teams so the business can improve messaging, targeting, offers, and fulfillment.</p><br></li><li><p>Step into calls when needed for larger accounts, high-value opportunities, or strategic deals.</p><br></li></ul><strong>Qualifications</strong><ul><li><p>5+ years of experience in inbound sales with at least 2 years in a leadership or management role.</p><br></li><li><p>Proven track record managing a team of Account Executives.</p><br></li><li><p>Proven track record owning and hitting team revenue targets.</p><br></li><li><p>Strong expertise in HubSpot management and pipeline oversight</p><br></li><li><p>Strong understanding of sales KPIs, forecasting, pipeline management, conversion analysis, and performance accountability.</p><br></li><li><p>Excellent coaching, training, and mentoring skills.</p><br></li><li><p>Exceptional communication skills, both written and verbal.</p><br></li><li><p>Data-driven and detail-oriented with ability to audit and analyze sales performance.</p><br></li><li><p>Comfortable taking sales calls for high-value or strategic opportunities.</p><br></li><li><p>Experience using AI tools, automation, or sales enablement systems to improve team performance is strongly preferred.</p><br></li><li><p>Technical fluency — comfortable in conversations with engineering/technical buyers (CTOs, VPs of Engineering); able to evaluate technical role requisitions and speak credibly about our AI-powered tools and products.</p><br></li></ul><strong>What Success Looks Like</strong><ul><li><p>AE team consistently meets or exceeds inbound lead conversion and revenue targets.</p><br></li><li><p>The Sales Manager takes ownership of whether the team hits or misses goal and proactively drives the actions needed to close performance gaps.</p><br></li><li><p>Leadership has clear weekly visibility into forecast, pipeline health, rep performance, risks, and the exact plan to hit target.</p><br></li><li><p>Sales calls improve over time through consistent auditing, coaching, feedback loops, and post-call reviews.</p><br></li><li><p>AEs are consistently coached, measured, and held accountable to individual goals and team standards.</p><br></li><li><p>AI, automation, and sales enablement resources are actively used to improve call quality, CRM accuracy, follow-up execution, reporting, and conversion rates.</p><br></li><li><p>New AEs are hired, onboarded, and ramped through a clear process that improves speed to productivity.</p><br></li><li><p>Accurate, real-time CRM reporting with minimal errors across the inbound team.</p><br></li><li><p>Smooth rollout of new campaigns with full adoption and understanding across the AE team.</p><br></li><li><p>Strong collaboration with outbound teams resulting in seamless lead handoffs and coordinated strategies.</p><br></li><li><p>Timely and strategic intervention in high-value calls leads to successful closures and client satisfaction.</p><br></li></ul><strong>Opportunity</strong><p>This role offers the chance to lead and scale a high-performing Account Executive team within a growth-focused company. You will have direct influence over sales strategy, team development, and revenue outcomes while maintaining hands-on involvement in high-impact sales opportunities.</p><br><p>This is a high-accountability leadership role for someone who wants full ownership of the sales number and the authority to improve the team, systems, tools, and processes required to hit it.</p><br><p>High performers will have the opportunity to shape broader commercial strategy and grow into executive leadership roles.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <strong>Food management</strong><br> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <strong>Customer experience</strong><br> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <strong>Leadership and development</strong><br> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p> <p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p> <p>From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Portaluna, a Morgans Originals Hotel</strong></p><br><p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p><br><p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><br><br>Job Description<br><br><p>· Oversee Daily Operations: Assist in managing daily housekeeping operations, ensuring that rooms and public areas are cleaned and maintained to the highest standards.</p><br><p>· Room Readiness: Monitor room cleaning schedules to ensure rooms are ready for guest check-in and meet quality standards. Assist in prioritizing high-traffic areas or special requests for room preparation.</p><br><p>· Public Area Maintenance: Ensure that public areas, including hallways, lobbies, bathrooms, and facilities, are kept clean and well-maintained throughout the day.</p><br><p>Team Leadership &amp; Development:</p><br><p>· Supervise Housekeeping Team: Supervise housekeeping staff during shifts, providing guidance, support, and training to ensure high performance and adherence to cleaning standards.</p><br><p>· Training &amp; Development: Assist in training new team members and provide continuous coaching to enhance service delivery. Conduct performance reviews and identify areas for improvement.</p><br><p>· Team Scheduling: Help manage shift schedules for housekeeping team members to ensure adequate coverage during peak times and to optimize operational efficiency.</p><br><p>Quality Control &amp; Inspections:</p><br><p>· Inspect Rooms &amp; Facilities: Regularly inspect guest rooms, suites, and public areas to ensure they meet the luxury standards of Banyan Tree. Conduct spot checks and address any areas of concern.</p><br><p>· Quality Assurance: Monitor cleanliness standards, ensuring all staff members follow proper cleaning procedures and quality control measures. Correct and provide feedback on any discrepancies.</p><br><p>Inventory &amp; Supplies Management:</p><br><p>· Inventory Control: Monitor housekeeping inventory levels, including cleaning supplies, linen, and guest amenities. Ensure items are stocked and ordered timely to prevent shortages.</p><br><p>· Laundry Operations: Oversee the laundry department’s activities, ensuring the proper handling and cleaning of linens and uniforms. Ensure the quality of laundry service meets hotel standards.</p><br><p>Guest Service &amp; Relations:</p><br><p>· Guest Requests: Handle guest requests related to housekeeping, such as additional amenities, room preferences, or special cleaning requirements. Ensure timely and efficient responses to requests.</p><br><p>· Problem Resolution: Address and resolve any guest concerns related to cleanliness, room maintenance, or housekeeping service with professionalism and urgency.</p><br><p>Health &amp; Safety Compliance:</p><br><p>· Maintain Health &amp; Safety Standards: Ensure all cleaning and maintenance procedures comply with health and safety regulations. Conduct training sessions for staff on safe chemical handling, emergency procedures, and proper use of equipment.</p><br><p>· Hygiene &amp; Cleanliness Standards: Ensure the hotel’s cleanliness, hygiene, and sanitation standards are upheld, in line with company policies and local regulations. Monitor and enforce cleanliness in all guest-facing areas.</p><br><p>Administrative Support &amp; Reporting:</p><br><p>· Daily Operations Reporting: Assist in preparing reports on departmental activities, including occupancy levels, staff performance, inventory usage, and guest satisfaction scores. Submit daily reports to the Housekeeping Manager.</p><br><p>· Budget &amp; Cost Control: Support the Housekeeping Manager in managing department costs and adhering to the housekeeping budget. Track expenses, including cleaning products and laundry services, to ensure cost efficiency.</p><br><p>Collaboration with Other Departments:</p><br><p>· Cross-department Coordination: Work closely with the Front Office, Engineering, and other departments to ensure the smooth running of hotel operations. Ensure rooms are serviced and prepared according to guest check-in schedules.</p><br><p>· Issue Resolution: Collaborate with engineering, and front desk teams to quickly address and resolve issues related to room maintenance, equipment, or guest concerns.</p><br><p>Additional Responsibilities:</p><br><p>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><br><p>People &amp; Culture</p><br><p>Employee Relations</p><br><p>· Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</p><br><p>· Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</p><br><p>Recruitment</p><br><p>· Hire new Heartists in conjunction with the People &amp; Culture Leader through INES.</p><br><p>· Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</p><br><p>Employee Engagement and Communications</p><br><p>· Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</p><br><p>· Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.</p><br><p>· Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager.</p><br><p>Learning &amp; Talent Development &amp; Performance Management</p><br><p>· Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</p><br><p>· Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</p><br><p>· Ensure Departments have adequate Departmental trainers, and these are well utilised.</p><br><p>· For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development.</p><br><p>· Development of direct reports to give them ongoing feedback and development.</p><br><p>· Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</p><br><p>· Performs additional duties as directed by supervisors.</p><br><p>· Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</p><br><p>· Is fully conversant with all health and safety, fire and emergency procedures.</p><br><p>· Maintains a high standard of personal hygiene, dress, uniform, and body language.</p><br><p>· Is polite and professional in any situation where the image or regulation of the hotel is represented.</p><br><p>· Attends meetings and training as required by supervisors.</p><br><p>· Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.</p><br><p>· Interacts with guests actively soliciting feedback.</p><br><p>Finance</p><br><p>· The activities and contribution of the role will impact the performance of the hotel.</p><br><p>· They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</p><br><p>· They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</p><br><p>· Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</p><br><p>· Demonstrate full awareness of departmental budget/P&amp;L and work towards achieving it by minimizing expenses and maximizing room revenue.</p><br><p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p><br><br>Qualifications<br><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p><br><p>Leading Myself</p><br><p>· Positive Orientation</p><br><p>· Operational Decision Making</p><br><p>· Self-Development &amp; Management</p><br><p>Leading Others</p><br><p>· Developing an Empowered Team</p><br><p>· Leading an Engaged and Diverse Team</p><br><p>· Communication</p><br><p>Leading the Business</p><br><p>· Advocating Guest Passion</p><br><p>· Business Planning and Analysis</p><br><p>· Business Improvement and Change</p><br><p>Experience/Certificates/Education</p><br><p>· Experience: Minimum of 2-3 years in a supervisory / leadership role within the housekeeping division, ideally in a luxury hospitality setting.</p><br><p>· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</p><br><p>· Skills &amp; Attributes:</p><br><p>o Strong leadership and people management skills.</p><br><p>o Excellent interpersonal and communication abilities.</p><br><p>o Attention to detail and strong organizational skills.</p><br><p>o Proven ability to manage multiple priorities and meet deadlines.</p><br><p>o Ability to handle confidential and sensitive information.</p><br><p>o Proficiency in relevant software and MS Office Suite.</p><br><p>o Professional and well-presented at all times.</p><br><p>o Customer-centric approach with a passion for hospitality.</p><br><p>o Proactive problem-solver with a solutions-oriented mindset.</p><br><p>o Ability to work in a fast-paced, dynamic environment.</p><br><p>o Must be able to handle multiple tasks and adapt to changing priorities.</p><br><p>· Language:</p><br><p>o Excellent reading, writing and oral proficiency in English language.</p><br><p>o Ability to speak other languages and basic understanding of local languages will be an advantage.</p><br><p>These qualifications and attributes are crucial for excelling in the role, ensuring effective leadership, operational excellence, and outstanding guest experiences.</p><br><br>Additional Information<br><br><p>What awaits you...</p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.&nbsp;&nbsp;</p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation, Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.&nbsp;</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities.&nbsp;&nbsp;</p><br> <p>It is guided by four core principles:&nbsp;</p><br> <ul> <li>Retaining key capacities while investing in new expertise&nbsp;</li> <li>Strengthening and integrating quality assurance and programme finance&nbsp;</li> <li>Standardization and optimization across the teams / functions&nbsp;</li> <li>Financial sustainability of core structure - with flexibility for expansion / contraction&nbsp;</li> </ul> <p><b>Position Purpose</b></p><br> <p>Under the guidance and direct supervision of UNDP Resident Representative (RR) in Egypt, the Executive Associate ensures effective and efficient functioning of the Resident Representative’s office, management of information flow and follow-up on deadlines and commitments made, maintenance of protocol procedures and full confidentiality in all aspects of assignments.</p><br> <p>When needed, the Executive Associate also coordinates the secretarial and clerical staff of the office. The Executive Associate works in close collaboration and on a daily basis with UNDP Programme, and Operations teams, UN Agencies, International Organizations, Egyptian institutions to ensure efficient flow of information, actions on instructions and agendas.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.Ensures</b> <b>effective and efficient functioning of the Resident Representative’s office&nbsp;focusing on achievement of the following results:</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Maintenance of the Resident Representative’s calendar, contacts with high-ranking officials and visitors, arrangement of appointments and meetings<br> •&nbsp;&nbsp;&nbsp;&nbsp;Management and facilitation of RR missions and representation schedule. Accompany RR in events and missions and ensure smooth logistics and protocol.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support and facilitation for organization of meetings and events, both internal and external as needed (such as Board meetings, committees, team meetings, etc.)<br> •&nbsp;&nbsp;&nbsp;&nbsp;Follow up on external deadlines, commitments made, ensuring actions and decisions are anticipated with adapted prioritization and sufficient preparation and information.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Building and maintaining a network of contacts with counterparts at Ministries, Embassies, international organizations and UN agencies, and facilitation of work with them.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Assembling high-quality briefing material for RR and visitors for appointments, meetings, and missions.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Interpretation between Arabic and English when required taking notes and preparing minutes of meetings<br> •&nbsp;&nbsp;&nbsp;&nbsp;Maintenance of rosters of high-level partners and contact lists.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Preparation of correspondence, directives, comments on behalf of RR for signature and follow-up when required.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Use of automated office management system for effective functioning of the RR Office.<br> &nbsp;</p><br> <p><b>2. Ensures provision of effective communications and administrative support to the office</b> <b>focusing on achievement of the following results:</b></p><br> <ul> <li>Coordination of the information flow in the office and dissemination of corporate and interoffice communication to staff as required.</li> <li>Facilitation of information sharing with and between Programme and Operations Teams.</li> <li>Follow up on internal deadlines, commitments made, actions taken and coordination of collection and submission of the reports to the Resident Representative.</li> <li>Screening and dispatching of all calls and correspondences incoming to the Resident Representative office and provide informal translations of short texts when needed.</li> <li>Maintenance of electronic and hardcopy filing system, ensuring safekeeping of confidential material.</li> <li>Presentation of proposals to eliminate communication bottlenecks in the office and streamline office procedures between the Resident Representative’s office and UNDP country office units.&nbsp;</li> <li>Support to organization of advocacy and other CO events, as required</li> </ul> <p><b>3. Ensures facilitation of knowledge building and management</b> <b>focusing on achievement of the following results:</b></p><br> <ul> <li>Sound contributions to knowledge networks and communities of practice.</li> <li>Support to maintenance of Teams’ status reports, best practices, lessons learned, publishing on Programme intranet and other media sites.&nbsp;</li> <li>Organizations of specialized trainings for administration and protocol issues.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the office and the organisation.<br> &nbsp;</p><br> <p>Supervisory/Managerial Responsibilities: Executive Assistant – G5<br> &nbsp;</p><br> <p><b>Competencies</b></p><br> <i><b>Core :&nbsp;</b></i> <br> <p><b>Achieve Results:</b></p><br> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <p><b>Think Innovatively:</b></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><b>Learn Continuously</b></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><b>Adapt with Agility &nbsp;</b></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <b>Act with Determination&nbsp;</b> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><i><b>Cross-Functional &amp; Technical competencies:&nbsp;</b></i></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Business Direction &amp; Strategy</b></i> <i><b>Business Acumen</b></i> <ul> <li>Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome.&nbsp;</li> <li>Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks. Knowledge and understanding of the operational frameworks in the organization</li> </ul> <br> <p><i><b>Business&nbsp;</b></i></p><br> <p><i><b>Management&nbsp;</b></i></p><br> <i><b>Communication&nbsp;</b></i> <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.</li> </ul> <br> <p><i><b>Business&nbsp;</b></i></p><br> <p><i><b>Development&nbsp;</b></i></p><br> <i><b>Knowledge Generation&nbsp;</b></i> <ul> <li>Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.</li> </ul> <br> <i><b>Digital&nbsp;</b></i> <i><b>Data Literacy</b></i> <ul> <li>Understand the potential as well as the limitations of using data driven innovation.</li> <li>Ability to use a mix of data sources (quantitative, qualitative or real- time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.&nbsp;</li> </ul> <br> <i><b>Digital&nbsp;</b></i> <i><b>Data Privacy &amp;&nbsp; Digital Ethics</b></i> <ul> <li>Knowledge of ethical usage of digital technology (e.g. AI, robotics, automation) and data. Ability to assess ethical implications when using, combining or sharing data, when building or implementing AI systems, and when advising on robotisation and automation etc.</li> <li>Ability to design privacy protocols to ensure data is protected and used for legitimate purposes without unnecessary privacy risks.&nbsp;</li> </ul> <br> <i><b>Ethics</b></i> <i><b>UN Policy Knowledge-Ethics</b></i> <ul> <li>Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity.</li> </ul> <br> <i><b>Administration &amp; Operations</b></i> <i><b>Documents &amp; Records Management</b></i> <ul> <li>Overall document (hard or electronic) management; registry and retention policy including storing and archiving&nbsp;</li> </ul> <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Secondary education with specialized secretarial training is required.&nbsp;</li> <li>A university degree (bachelor´s degree) in Social Sciences, Management, Business Administration, Public Administration, Finance or equivalent will be given due consideration, but is not a requirement.</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>A minimum of 6 years (with secondary education) or 3 years (with Bachelor´s degree) of progressively responsible secretarial, administrative support at the national or international level is required.</li> <li>Experience in the usage of office equipment and office software packages (MS Word, Excel, Teams, Zoom, etc.) is required.</li> <li>Knowledge and experience in handling web-based management systems (i.e. Quantum/Oracle Cloud) is desirable.</li> <li>Prior experience as an Executive Associate is desired.</li> <li>Experience in preparing high-quality briefing materials is desired.</li> <li>Experience working with a UN organization or other development organization is desired.</li> <li>Proficiency in English and Arabic languages is required.</li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Psychologist <br> <strong>TEAM/PROGRAMME: </strong>Program/ Operation <strong>LOCATION: Aswan Field Office</strong> <br> <strong>GRADE</strong>: 5 <strong>CONTRACT LENGTH: One year</strong> <br> <p><strong>CHILD SAFEGUARDING: (select only one)&nbsp;</strong>&nbsp;</p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:&nbsp;</strong>&nbsp;</p><br> <p>The key purpose of this post is to provide psychosocial support services in compliance with the relevant SCI guidelines at the country office level in support to Egypt Response program. Under the supervision of MHPSS officer and the Mental Health Psycho Social Support (MHPSS) Technical Advisor (TA), the psychologist will be responsible for providing individual/group sessions for UASC and child at risk and youth need psychosocial support identified through the project activities and referrals. S/he will be responsible to conduct the needed assessments and customize the session topics based on the identified needs of the target group. S/he will also be responsible for organizing group support and awareness sessions to UASC children and children at risk and their families, and refer those with acute psychological needs to specialized services.</p><br> <p>The project is funded from the Swiss Development Corporation (SDC) and will be based in Aswan. The project duration is one year from January 2026 to December 2026. The project will be targeting Sudanese community in Aswan based in Aswan field office, and the team will be working and based across 3 friendly scpaces in areas with high Sudanese concentration as Karkar and Nasr Elnuba, working on multisectors</p><br> <p>- Child Protection: case management for children exposed to protection risks, besides providing emergency cash and protection for cash. It will also include mentorship program for children especially the unacompanied and separated children. Additionally, there will be capacity building for community leaders and teachers on CP and safeguarding. Furthermore, there will be awareness raising for children on their rights, besides awareness for their parents as well.</p><br> <p>- MHPSS: providing groups and individual mental health and psychosocial support to the children in groups and also individually according the care plan of each child. There will be also positive parenting groups conducted for the parents. Moreover, there will be community events held to enhance their wellbeing and integration.</p><br> <p>- Education: it will include renovation for community learning centers of Sudanese community, beside training to the teachers on the main technical and socio-emotional mechanisms. The project will provide education grants as well for the children enrolled in these centers. There will be also programs provided to the children who dropped out to enable them to return back to school, and other program for children who have weak literacy skills.</p><br> <p>- Livelihood: the component will have two tracks; wage employment and self employment. The 1st track will include capacity building for the beneficiaries followed by matching to employment opportunity. Beneficiaries will be supported by cash assistance and apprenticeship for 3 months. The 2nd track will be self employment starting with capacity building for the beneficiaries then provision of seed fund to start their business. Beneficiaries will have at least 3 month of coaching and monitoring. Vocational training will be also provided based on need.</p><br> <p>- Cash Assistance: the project will provide multipurpose cash assistance for vulnerable families, besides winteriation assistance as well. There will be also awareness raising on money management for those receiving the cash assistance.</p><br> <p>- Health: will include emergency nutrition screening and rapid nutritional support provided to newly arrived crisis-affected children and women. Additionally, there will be support to the public health system by training provision to staff and providing medical supplies. There will be also trainings for mental health, and GBV-related service providers in Aswan. The project will support the establishment of health service points within the community to provide health care services as check up, and also providing cash for health.</p><br> <p>- Gender will be mainstreamed across all sectors with focus on gender equality in awareness sessions, girls empowerement and health and protection support for GBV cases</p><br> <br> <p><strong>SCOPE OF ROLE:&nbsp;</strong>&nbsp;</p><br> <p><strong>Reports to: </strong>MHPSS Officer</p><br> <p><strong>Staff directly reporting to this post: </strong>none</p><br> <p><strong>FIELD TRAVEL: </strong>The psychologist is expected to spend at least 70% of his/ her time at the field sites &nbsp;</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:&nbsp;</strong>&nbsp;</p><br><p><strong>Project implementation:&nbsp;</strong>&nbsp;</p><br><p><strong>Psychological Support Services:&nbsp;</strong>&nbsp;</p><br><p><strong>In close collaboration with the MHPSS officer and MHPSS TA, the psychologist will:&nbsp;</strong>&nbsp;</p><br><ul> <li>Contribute to the design/update of intake forms, session plans, and follow-up forms for children and their families.</li> <li>Collaborate with the MEAL team to administer the psychometric assessments upon need and deliver reports accordingly.</li> <li>Develop psychological intervention plans for identified cases and follow up on them regularly.</li> <li>Conduct one to one and group counselling sessions with children and families referred from the project other activities and from other projects by coordination with Case management.</li> <li>Identify, assess, refer severe cases to appropriate psychological/psychiatric service providers.</li> <li>Prepare and submit individual case reports for all cases on their caseload and document case progress.</li> <li>Attend one to one and group supervision meetings (face to face and online) with the MHPSS TA or delegated to MHPSS officer to discuss the above-mentioned documents and for seeking support.</li> <li>Ensure that all psychological interventions offered are informed by current scientific evidence.</li> <li>Adhere to the highest standards of practice.</li> <li>Work closely with the project officer and project manager to develop and implement the project work plan and activities.</li></ul> <p><strong>Other Project Activities:</strong></p><br> <p>• Assist the PSS project team in material development, training deliveries on topics regarding needs identified.</p><br> <p>• Collaborate with the MEAL team to administer remote follow up (By phone or online) and surveys to verify the quality of MHPSS activities.</p><br> <p>• Ensure accurate monitoring &amp; evaluation and indicator tracking plans for the MHPSS component with support of Monitoring, Evaluation, Accountability and Learning (MEAL) team.</p><br> <p>• Work closely with the MEAL officer and assistant to ensure appropriate accountability and feedback mechanisms are established within the project.</p><br> <p>• Ensure that the activities are implemented in a full respect to the child safeguarding polices of SC.</p><br> <p>• Support in the administrative and logistics work related to MHPSS operations within the project.</p><br> <p><strong>Reporting and Documentation&nbsp;</strong>&nbsp;</p><br> <p>• Draft concise, useful and analytical reports, case studies, and other documents as needed on a monthly and quarterly basis and as requested by SC, donors and other stakeholders.</p><br> <p>• Regular reporting to project Officer with projects updates.</p><br> <p>• Organize and maintain project filling system.</p><br> <p><strong>In case of Emergency:</strong></p><br> <p>• Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.</p><br> <p>• During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.</p><br> <p>• Be prepared to support SCI interventions in response to emergencies and show needed flexibility</p><br> <p><strong>General:&nbsp;</strong>&nbsp;</p><br> <p>• Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p>• Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br> <p><strong>BEHAVIOURS (Values in Practice</strong>)<strong> Accountability:&nbsp;</strong>&nbsp;</p><br> <p>• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:&nbsp;</strong>&nbsp;</p><br> <p>• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</p><br> <p>• widely shares their personal vision for Save the Children, engages and motivates others</p><br> <p>• future orientated, thinks strategically and on a global scale.</p><br> <br> <p><strong>Collaboration:&nbsp;</strong>&nbsp;</p><br> <p>• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>• values diversity, sees it as a source of competitive strength</p><br> <p>• approachable, good listener, easy to talk to.</p><br> <p>&nbsp;<strong>Creativity:&nbsp;</strong>&nbsp;</p><br> <p>• develops and encourages new and innovative solutions •</p><br> <p>• willing to take disciplined risks.</p><br> <p>&nbsp;<strong>Integrity:&nbsp;</strong>&nbsp;</p><br> <p>• honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS&nbsp;</strong>&nbsp;</p><br> <p>• A university degree in psychology.&nbsp;</p><br> <p>• 2-3 years of experience in family and/or child counselling, experience in working with migrants and refugees is an asset.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS&nbsp;</strong>&nbsp;</p><br> <p>• Highly developed interpersonal and communication skills including team-leading and influencing.</p><br> <p>• Extensive experience in delivering trainings.</p><br> <p>• Experience in providing MHPSS services to children, adolescents and youth is an asset.</p><br> <p>• Excellent written and oral communication skills in Arabic and English are required.</p><br> <p>• Comfortable with high levels of ambiguity and able to take decisions independently in a fluid context.</p><br> <p>• Experience with refugee/marginalized communities is desired.</p><br> <p>• Commitment to Save the Children values and Child Safeguarding.</p><br> <br> <p><strong>Additional job responsibilities&nbsp;</strong>&nbsp;</p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <br> <p><strong>Equal Opportunities&nbsp;</strong>&nbsp;</p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:&nbsp;</strong>&nbsp;</p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:&nbsp;</strong>&nbsp;</p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety&nbsp;</strong>&nbsp;</p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join&nbsp;us at Accor,&nbsp;where&nbsp;life pulses&nbsp;with&nbsp;passion!​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p>Hospitality&nbsp;is&nbsp;a&nbsp;work&nbsp;of&nbsp;heart,​<br>Join&nbsp;us and&nbsp;become&nbsp;a&nbsp;Heartist®</p><br><br>Job Description<br><br><p>2.1 Maintains complete knowledge of and comply with all departmental policies/service.<br>2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.<br>2.3 Anticipates guests’ needs, responds promptly and acknowledges all guests, though busy and at any time of the day.<br>2.4 Maintains positive guest relations at all times.<br>2.5 Resolves guest complaints, ensuring guest satisfaction.<br>2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas.<br>2.7 Maintains complete knowledge of:</p><br><p>1) All hotel facilities/services, hours of operation.<br>2) All guest room layouts, bed types, décor, appointments, and locations.<br>3) Room availability for any given day.<br>4) Restricted dates, rates and room types.<br>5) All room rates, packages and promotions.<br>6) Specific arrangements between hotel and travel agencies, corporate reservations center.<br>7) Entertainment/special events scheduled in the hotel.<br>8) Accesses all functions of the computer system.<br>9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.<br>2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.<br>2.9 Documents any late or absent employees; maintains accurate and current employee records.<br>2.10 Schedules and assigns employees’ breaks.<br>2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).<br>2.12 Legibly updates information board.</p><br><p>2.13 Ensures that employees are knowledgeable about hotel services, features and amenities.<br>2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise.<br>2.15 Responds to incoming calls.<br>2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.<br>2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards.<br>2.18 Monitors and ensures that all reservations (including manual) are put into the system.<br>2.19 Monitors reservations requested by fax, telex and mail.<br>2.20 Ensures guest history accounts are kept current.<br>2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.<br>2.27 Ensures that rooming lists are put into the system.<br>2.28 Pre-block group rooms where special requests are made.<br>2.29 Assists Reservations staff whenever necessary in performing all job functions.<br>2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees.<br>2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities.<br>2. 32 Communicates designated VIP reservations to the General Manager and department managers.<br>2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking.<br>2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department.<br>2.35 Compiles reports on no-show for future business forecasting.<br>2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information.<br>2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center.<br>2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible.<br>2.39 Reviews previous night's occupancy report and track for forecasting future business patterns.<br>2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer.<br>2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies.<br>2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative.<br>2.44 Prepares work orders for maintenance repairs and distributes them to Engineering.<br>2.45 Maintains supply levels and legibly document needs on a requisition.<br>2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.<br>2.47 Prepares and distributes weekly/monthly/annual forecasts.<br>2.48 Prepares and submits daily/weekly payroll records.<br>2.49 Ensures that all pertinent information is documented in the log book daily.<br>2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings.<br>2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor.<br>2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br>2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.<br>2.56 Carry out instructions given by the management team and head office.<br>2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.<br>2.23 Ensures group files are accurate and kept current.<br>2.24 Ensures that group requirements are entered from the sales booking sheet.<br>2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><br><br>Qualifications<br><br><p> Education High school graduate or equivalent vocational training certificate, some college.<br> Experience: one year’s experience as a Reservations Agent, preferably a style hotel.<br> Foreign Language: Fluency in English both verbal and non-verbal.<br> Courses and Training Ability to input and access information in the property management system/computers.<br> Computer Literacy Compute basic arithmetic.<br> Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest’s service needs, work cohesively with co-workers as part of a team.</p><br><br>Additional Information<br><br><p>2.1 Assist the Executive Culinary Chef in the full operation of all kitchen units.<br>2.2 Is responsible for the cost, quality, hygiene, taste, presentation of all types of food produced in or purchased by the facility and the customer satisfaction related to these.<br>2.3 Within kitchen hygiene rules chef who is working in the kitchen should have short and well cared hair, it is not allowed that man has a moustache or beard.<br>2.4 Identify the work methods and cooking standards and ensure that these are applied to ensure that food is prepared in a quality manner and that personnel work efficiently.<br>2.5 Work in a coordinated manner with all section chefs and instruct them as needed.<br>2.6 Personally control that the presentation and quality of food prepared for breakfast, lunch and dinner is in accordance with the standards.2.7 Prepare the list of materials to be purchased, place their orders on the system and check the meat, fish and vegetables that are purchased.<br>2.8 Control the daily provision vouchers and accelerate the circulation of slow-moving supplies.<br>2.9 Check the cooling systems of food storages and ensure that food is used according to the first in, first out principle.<br>2.10 Plan food production in accordance with the stages identified by the Executive Culinary Chef.<br>2.11 Control the current status of raw foods and provisions as well as the way that excess food is used, prevent food from spoiling, use excess food in an efficient manner, and control the portions of food.<br>2.12 Is responsible for preparing standard recipes for all foods produced in order to standardise the portions, taste and quality.<br>2.13 Continuously monitor that the personnel working in the department comply with personal hygiene rules.<br>2.14 Ensure that the records needed for the food safety system are kept regularly.<br>2.15 Check all of the storage houses at the beginning of work and ensure that they are orderly, deliver old products to production, and make sure that the remaining food is made use of.<br>2.16 Check the menu and inform and warn personnel of any missing or problematic products so that the same situation does not re-occur.<br>2.17 Monitor the performance of personnel and report personnel that do not work efficiently to the Executive Culinary Chef.<br>2.18 Organise the personnel’s weekly schedule. Control the monthly timecards and submit to the Executive Chef for approval.2.19 Identify the training needs of kitchen personnel and ensure that the necessary trainings are organised and delivered.<br>2.20 Deliver trainings to food production personnel about menu preparation, product recipes and food costs etc. (except for standard trainings such as the Food Safety System and ISO standards).<br>2.21 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.22 To implement necessary warnings and departmental trainings in order to save energy inside the facility.2.23 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.<br>2.24 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.<br>2.25 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>2.26 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this&nbsp;strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.&nbsp;&nbsp;</p><br> <p>As a strategic partner, UNDP Egypt plays&nbsp;a central role&nbsp;in accelerating progress toward the SDGs, with three pillars of support:&nbsp;Inclusive Growth and Digital Transformation<u>;</u>,&nbsp;Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global&nbsp;expertise&nbsp;and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.&nbsp;</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially&nbsp;viable&nbsp;business model that is more effectively and efficiently able to deliver on evolving national priorities.&nbsp;&nbsp;</p><br> <p>It is guided by four core principles:&nbsp;</p><br> <ul> <li>Retaining key capacities while investing in new&nbsp;expertise&nbsp;</li> <li>Strengthening and integrating quality assurance and programme finance&nbsp;</li> <li>Standardization and optimization across the teams / functions&nbsp;</li> <li>Financial sustainability of core structure - with flexibility for expansion / contraction&nbsp;</li> </ul> <p>This restructuring positions UNDP Egypt to remain a lean, responsive, and financially sustainable&nbsp;partner, one&nbsp;that is equipped to deliver integrated development solutions that support the country’s long-term aspirations.&nbsp;</p><br> <p>Within this reform context, the Programme Management Support Unit (PMSU) serves as a cornerstone of the Country Office’s new operating model. The PMSU functions as the institutional backbone for programme quality, financial integrity, and results performance, ensuring that development interventions are strategically coherent, operationally sound, and compliant with corporate standards.</p><br> <p>By providing centralized leadership on Programme Finance, Results-Based Management (RBM), monitoring and evaluation (M&amp;E), and risk management, the PMSU strengthens portfolio oversight across the full programme cycle—from design and budgeting to implementation, reporting, and closure. The unit ensures systematic quality assurance, robust financial oversight, and proactive risk management in line with UNDP’s Programme and Operations Policies and Procedures (POPP) and Internal Control Framework.</p><br> <p>Through strengthened analytics, evidence generation, and compliance systems, the PMSU enhances organizational effectiveness and accountability, enabling programme teams to focus on delivering transformative results for Egypt while safeguarding UNDP’s integrity and credibility with partners and donors.</p><br> <p><b>Position Purpose:</b></p><br> <p>The&nbsp;Programme Support Analyst of the Programme Management Support Unit (PMSU) serves as the Country Office’s central authority on programme quality assurance, performance management, and financial integrity. The role ensures that UNDP Egypt’s portfolio is strategically aligned with the UNDP Strategic Plan and the Country Programme Document (CPD), while delivering measurable impact in line with corporate standards.</p><br> <p>Reporting directly to the Deputy Resident Representative,&nbsp;Programme Support Analyst plays a critical role in linking programme, operations, and partnerships functions to strengthen delivery performance, optimize resource utilization, and ensure audit readiness and compliance. S/he ensures that resources are strategically allocated, efficiently utilized, and directly linked to results and impact.&nbsp;</p><br> <p>The&nbsp;Programme Support Analyst works in close collaboration with Programme Team Leads, Operations, and the Policy and Partnerships function to ensure that programme design and delivery are fully aligned with financing strategies and partnership priorities. The role provides the analytical and quality assurance backbone that enables effective engagement with donors and government counterparts, translating strategic priorities into bankable and results-oriented programmes.</p><br> <p>The&nbsp;Programme Support Analyst also collaborates closely with the Communications function to ensure that verified results and impact are effectively communicated, enhancing UNDP Egypt’s visibility, credibility, and positioning as a trusted development partner.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p><u>Incumbent is expected to display managerial innovation, initiative, and a strong client orientation that encourages and rewards excellence in programme delivery and implementation. S/he might&nbsp;be required&nbsp;to undertake emerging tasks and&nbsp;additional&nbsp;duties as requested by senior management.</u>&nbsp;</p><br> <p><b>Duties and Responsibilities:</b></p><br> <p><b>1.Ensure full compliance of the programme portfolio with UNDP Programme and Operations Policies and Procedures</b> <b>(POPP), RBM standards, and Internal Control Frameworks (ICF), maintaining high-quality project design, implementation, and reporting:</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure programme implementation compliance with UNDP rules, regulations and policies, effective management of financial recording/reporting system, timely follow-up of audit recommendations, implementation of internal controls, and proper functioning of a client-oriented financial resources management system;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Perform managerial and oversight functions in the ERP as delegated by the Resident Representative in the approved localized Internal Control Framework (ICF).<br> •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate compliance and oversight across the Programme and Operations teams, programme management, establishing tools for accurate data on programme performance;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Set-up tools and strategies to establish the CO as a center excellence in corporate performance management dashboards and reviews in collaboration with the Operations Manager;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Advise senior management on oversight, compliance and assurance issues affecting country programme and operations.&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure SoPs and processes are gender sensitive and promote gender equality.&nbsp;<br> &nbsp;</p><br> <p><b>2.Oversee financial planning, budgeting, and expenditure monitoring across the portfolio,&nbsp;ensuring efficient use of resources and strong alignment between financial delivery and development results.:</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Provide regular overview and analysis of all type of resources including local cost sharing, engagement facility, catalytic core resources (TRAC) and strategic resources allocated by the Headquarters (HQ)<br> •&nbsp;&nbsp;&nbsp;&nbsp;Regularly analyze and prepare strategic financial overview and analysis reports for senior management, including information related to programme and projects financial status, revenue management (GMS/DPC), expenditure, budgets, delivery rate, forecasts for development projects, regular monitoring of pipelines, etc.;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that the project budget includes all direct and indirect costs required implement the project, and strong justification for the costing.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Work with programme managers to monitor delivery of core and non-core resources and pro-actively alert management on projects with delivery issues;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure timely conduct of HACT yearly audit exercise (optimal planning, adherence to OAI calendar, implementation of audit recommendations, monitoring and follow-up of audit issues, etc.);<br> •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the timely preparation and submission of the HACT assurance plan as well as ensuring its effective implementation (timely conduct of spot checks and release of associated reports, liaising with programme personnel for the set-up of assurance calendar, etc.);<br> •&nbsp;&nbsp;&nbsp;&nbsp;Regularly monitor HACT Dashboard and all HACT indicators in the corporate performance tools such as the Integrated Finance Dashboard (IFD), UNDP at Glance, monitor the implementation of HACT and recommend solutions to challenges in implementing HACT;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Play a leadership role in inter-agency HACT task forces.&nbsp;</p><br> <p><b>3.Ensure high-quality, timely donor reporting and financial analysis, including oversight of cost-sharing and trust fund agreements, and provide strategic inputs to resource mobilization efforts by strengthening the credibility and evidence base of programme results:</b></p><br> <ul> <li>Identify approaches and modalities to achieve management targets and increased efficiency resulting in delivery acceleration, sound financial management and optimal programme/project implementation;</li> <li>Provide quality assurance of programmes and projects including LPAC quality assurance, including advice on implementation modalities and programme design.</li> <li>Provide clearance for financially substantive or high-risk contracts for NIM projects and DIM Letter of Agreements (LOAs), Responsible Party Agreements (RPAs), Low grant values or any other legal instruments, etc.;</li> <li>Coordinate the development of tools to monitor and tracking of pipelines, timely set-up and update of pipelines in Quantum and recording of contribution financing agreements, etc.</li> <li>Support the preparation of Financing Agreements and engagement with development partners to ensure they understand UNDP standardized agreements and liaise with the Legal Office for any required waivers/exceptions;&nbsp;</li> <li>Support the presentation of budgets in Concept Notes and Project Documents to potential donors;&nbsp;</li> </ul> <p><b>4.&nbsp;Lead the implementation of programme and project quality assurance as well as RBM systems, ensuring robust planning, monitoring, and evaluation frameworks, and promoting the use of data and analytics to drive performance and adaptive management:&nbsp;</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure programme and project quality assurance is conducted at design, implementation and closure, including SES etc. &nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure portfolio approach is adopted to strengthen integration, coherence and efficiencies across programming. &nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure effective application of RBM approaches and tools, establishment of targets and monitoring of achievement of development results;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure robust system of monitoring and reporting, as well as evaluation is planned and operationalized according to &nbsp;programme and project results frameworks and performance indicators;&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure continuous improvements through scanning of new approaches, tools, and systems within and outside of UNDP, and adapted / adopted within the CO.&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide substantive advisory services to Programme Team Leaders and Operation personnel, for delivery acceleration and efficient project implementation.&nbsp;<br><b>5.&nbsp;Strengthen risk identification and mitigation measures, ensure audit preparedness, and oversee follow-up on audit recommendations to safeguard compliance and minimize operational and financial risks.:</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Provide strategic advice to senior management on risk management, including risk identification and monitoring, risk management measures, particularly potential areas of high risk. &nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Establish a risk management strategy and framework by developing tools for risk management, compliance and assurance system and process from project to CO levels;&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure appropriate analysis for risk management at programme, operations and project staff level;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support senior management to ensure risk management is central part of programme management, identify, evaluate and advice on significant exposures to risk;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Adapt existing risk management tools to ensure mechanisms are in place and functioning, advise and develop new tools and procedures;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure reporting on risk to Senior Management and HQ is clear and consistent and accompanied by actionable recommendations;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide advisory services, lead and undertake cross-practice capacity risk assessments;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Evaluate the effectiveness and efficiency of controls and promote the continuous improvement of the control environment;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Effectively communicate on risk and control systems and information with appropriate units;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Routinely monitor financial exception reports for unusual activities, transactions, and assess anomalies;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the review of CO risk logs to ensure that risks are adequately assessed and escalated if need be while establishing adequate processes to mitigate those risks.<br> &nbsp;</p><br> <p><b>6.&nbsp;Lead capacity-building initiatives for programme and project teams on RBM, financial management, and audit compliance, fostering a culture of accountability, learning, and continuous improvement:</b></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure capacity building through training and advice in terms of systems, business processes, NIM and DIM implementation processes;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the set-up of capacity development plan for UNDP personnel, Implementing Partners (IPs) and Responsible Parties (RPs) including the timely monitoring of progress made and implementation of HACT micro-assessment recommendations.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the preparation of manuals for NIM/DIM implementation for projects and counterparts;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide support to the CO staff on project budgeting /accounting rules and procedures and ways of improving of financial programme management;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure necessary Quantum training sessions for the CO staff are implemented;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Manage the CO SharePoint to ensure that key program and operations documents are properly filed and accessible.&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Take tangible steps to promote gender equality in the CO particularly in programming, and to create and maintain an inclusive, and respectful working environment, free form any form bias, harassment, sexual harassment, discrimination and abuse of authority.<br> &nbsp;</p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><b>Supervisory/Managerial Responsibilities: </b>Supervise the following members of the PMSU team – Programme Management Analyst (NOA), Finance Associate G6 and two Programme Management Associate G6 and NPSA-6)</p><br> <p><b>Competencies</b></p><br> <i><b>Core:&nbsp;</b></i> <br> <p><b>Achieve Results</b></p><br> <p>LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy</p><br> <p>&nbsp;in doing work</p><br> <br> <p><b>Think Innovatively</b></p><br> <p>LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated</p><br> <p>&nbsp;thinking</p><br> <br> <p><b>Learn Continuously</b></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><b>Adapt with Agility&nbsp;</b></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <b>Act with Determination&nbsp;</b> <p>LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously</p><br> <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><i><b>Cross-Functional &amp; Technical competencies:</b></i></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Business Management</b></i> Results-based Management <ul> <li>Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results.&nbsp;</li> <li>Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.</li> </ul> <br> <i><b>Business Management</b></i> Portfolio Management <ul> <li>Ability to select, prioritise and control the organization's programmes and projects in line with its strategic objectives and capacity.</li> <li>Ability to balance the implementation of change initiatives with regular activities for optimal return on investment. Knowledge and understanding of key principles of project, programme, and portfolio management</li> </ul> <br> <i><b>Business Management</b></i> Monitoring &amp; Evaluation <ul> <li>&nbsp;Ability to systematically monitor results of strategies, programmes, and activities with a view to make sure that they are being implemented effectively; Ability to provide managers and key stakeholders with regular feedback and reporting on the consistency or discrepancy between planned activities and programme management and results.&nbsp;</li> <li>Ability to make independent judgment of the management and results of strategies, programmes and activities based on set criteria and benchmark, keeping in mind the needs and concerns of client, current and upcoming.</li> <li>Knowledge and understanding of monitoring and evaluation frameworks, concepts, methodologies, systems, processes, and tools. Ability to make independent judgement based on set criteria and benchmarks. Ability to anticipate client's upcoming needs and concerns.</li> </ul> <br> <i><b>Business Direction &amp; Strategy</b></i> System Thinking <ul> <li>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system</li> </ul> <br> <i><b>Business Management</b></i> Digital Awareness and Literacy <ul> <li>Ability and inclination to rapidly adopt new technologies, either through skillful grasping their usage or through understanding their impact and empowering others.</li> </ul> <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Advanced university degree (master's degree or equivalent) in Economics, Political Sciences, Social Sciences, or related field is required or&nbsp;</li> <li>A first-level university degree (bachelor’s degree) in the areas mentioned above in combination</li></ul> </div>

<p>فرصة عمل جديدة في قطاع المقاولات</p><p>تعلن شركة إيكاس للمقاولات عن حاجتها لضم مهندس موقع إلى فريق العمل:</p><p>مسمى الوظيفة: مهندس موقع (مدني / معماري)</p><p>الخبرة المطلوبة: من 1 إلى 3 سنوات</p><p>&nbsp;</p><p><strong>المسؤوليات الرئيسية:</strong></p><p>• الإشراف على الأعمال اليومية بالموقع وضمان تنفيذها وفقاً للجداول الزمنية المعتمدة.</p><p>• التنسيق الميداني مع المقاولين والعمال لضمان سير العمل بانتظام.</p><p>• قراءة وتفسير اللوحات الهندسية بدقة وتوجيه العمال لتنفيذها على أرض الواقع.</p><p>• إعداد تقارير تقدم العمل اليومية والأسبوعية ورفعها لمدير المشروع.</p><p>&nbsp;</p><p><strong>متطلبات الوظيفة:</strong></p><p>• حاصل على بكالوريوس في الهندسة (مدني أو معماري).</p><p>• خبرة عملية من 1 إلى 3 سنوات في مواقع الإنشاءات.</p><p>• القدرة التامة على قراءة وفهم اللوحات الهندسية وتنفيذها.</p><p>• مهارات ممتازة في التواصل والقيادة وحل المشكلات بالموقع.</p>

<p>Architectural engineer required for remote work (full time) </p><p>An engineering office announces the need for an architectural engineer to work online on a full-time basis (8 hours daily) </p><p>&nbsp;</p><p><strong>Requirements</strong>&nbsp;</p><p>- Proficiency in AUTOCAD at a professional level</p><p>- Proficiency in REVIT</p><p>- Experience in preparing views (3D Views) and rendering work</p><p>- Commitment to deadlines and ability to deliver high-quality work accurately</p><p>- Preferably strong and diverse project portfolio</p>

<p>Job opportunity</p><p>Female Architect needed to work remotely (Full-Time)</p><p>A consulting office announces the need for a female architect to work online full-time (8 hours per day) from home.</p><p>Requirements:</p><p>• Proficiency in AutoCAD at an advanced level<br>• Proficiency in Revit at an advanced level<br>• Experience in creating views (3D views) and rendering work<br>• Commitment to deadlines and ability to deliver work with high accuracy and quality<br>• Preference for a strong and diverse portfolio</p><p>&nbsp;</p>