Delivery Jobs in Egypt

<p><b>Key job responsibilities</b></p><p>As a Delivery Station Customer Service Agent, you will be responsible for:</p><p>• Communicating with customers directly on the telephone.</p><p>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.</p><p>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</p><p>• Providing exceptional attention to detail on every case and issue.</p><p>• Proactively finding solutions to problems with limited guidance.</p><p>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</p><p>• Communicating effectively with senior leadership to highlight barriers and form solutions.</p><p>• Working confidently at pace with multiple online platforms and tech systems.</p><p>• Working in a fast-paced environment, within a restricted time frame.</p><p>• Working a Full-Time (40+ hours per week) schedule</p><p>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)</p><p><br></p><p><br></p><p><br></p><p><b>A day in the life</b></p><p>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.</p><p>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.</p><p><br></p><p><br></p><p><b><br></b></p><p><b>About the team</b></p><p>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.</p><p>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</p><p>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</p><p>- Experience with Microsoft Office including Outlook, Word, and Excel</p><p>- Speak, write, and read fluently in English, and have the ability to take direction in English</p><p>- Speak, write, and read fluently in Arabic</p><p>- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams</p><p>- Advanced and adaptable interpersonal communication skills.</p><p>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.</p><p><br></p><p><b>Preferred Qualifications</b></p><p>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</p><p>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service</p><p><strong>Desired Candidate Profile</strong></p><p>Our in</p>

<p>Experience analyzing data and best practices to assess performance drivers. Experience influencing internal and external stakeholders. Experience successfully managing dynamic account portfolios. 7+ years of team management experience.</p><p><strong>Desired Candidate Profile</strong></p><p>B- MBA</p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a technical delivery project lead to drive the end-to-end delivery of complex UK IT portfolio initiatives funded through CAPEX investment. This role focuses on mobilising, shaping, designing, and delivering technology-enabled transformation projects across multiple systems and stakeholders. You will play a key role in managing high-complexity programmes, ensuring delivery aligns with governance frameworks, business objectives, and quality standards.</p> <h4>What you’ll do</h4> <ul> <li>Manage end-to-end delivery of assigned projects, from business case creation to transition into IT operations</li> <li>Lead the mobilisation, shaping, and design phases, ensuring alignment with business goals and delivery standards</li> <li>Plan, structure, and manage complex project roadmaps, including dependencies, resources, and critical paths</li> <li>Develop and manage detailed project and programme plans using structured delivery methodologies</li> <li>Build strong relationships with stakeholders, suppliers, and cross-functional delivery teams</li> <li>Facilitate stakeholder engagement, communication plans, and alignment throughout the project lifecycle</li> <li>Manage project budgets, cost estimations, and financial tracking, including CAPEX governance</li> <li>Monitor and control delivery performance, ensuring projects are delivered on time, within scope, and within budget</li> <li>Lead cross-functional teams across multiple geographies, including internal teams, system integrators, and third parties</li> <li>Drive transformation initiatives involving technical change and business process improvements</li> <li>Ensure compliance with Vodafone delivery governance and methodologies</li> <li>Identify measurable outcomes, success factors, and KPIs for project delivery</li> <li>Create and maintain stakeholder maps and communication strategies</li> <li>Forecast and manage resource demand across the project lifecycle</li> <li>Support continuous improvement and optimisation of delivery practices</li> </ul> <h4>Who you are</h4> <ul> <li>Egyptian national currently residing in Egypt</li> <li>Demonstrated experience in managing end-to-end delivery of complex ICT or technology projects</li> <li>Strong understanding of software development and application delivery lifecycles</li> <li>Experience in delivering transformation and technical change initiatives</li> <li>Skilled in managing cross-functional and cross-cultural teams</li> <li>Strong leadership capabilities, with the ability to guide, support, and influence teams in a matrix environment</li> <li>Proven ability to manage multiple programmes or projects simultaneously</li> <li>Background in telecommunications or network environments</li> <li>Professional certification such as PRINCE2 Practitioner or PMP</li> <li>Strong financial understanding, including budgeting, capitalisation, and profit and loss principles</li> <li>Excellent communication and stakeholder engagement skills, with the ability to work effectively across all levels</li> <li>Ability to quickly build technical understanding across diverse domains</li> <li>Proficiency in Microsoft tools including Excel, PowerPoint, Visio, and Project</li> <li>Strong organisational, planning, and problem-solving skills with attention to detail</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead large-scale transformation projects within Vodafone’s UK IT portfolio</li> <li>Exposure to senior stakeholders and strategic initiatives across multiple domains</li> <li>Experience working in a complex, multi-vendor and global delivery environment</li> <li>Professional growth through ownership of end-to-end delivery and governance</li> <li>Collaborative environment focused on innovation, continuous improvement, and delivery excellence</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced project and programme delivery within large-scale enterprise environments</li> <li>Financial and CAPEX governance in technology projects</li> <li>Stakeholder management across senior leadership and cross-functional teams</li> <li>Complex dependency management and transformation planning</li> <li>Application of structured delivery methodologies and governance frameworks</li> <li>Leadership and collaboration across geographically distributed teams</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>MashreqBank</strong></span></p><br><p><span>JOB DESCRIPTION</span></p><br><span><span><strong>1</strong></span></span><p><span><span><strong>Job Title</strong></span></span></p><br><p><span><span>Program Manager, GTB Digital Transformation - PMO</span></span></p><br><p><span><span><strong>Department</strong></span></span></p><br><p><span><span>IBG - GTB - PMO</span></span></p><br><br><p><span><span><strong>Position Name&nbsp;</strong></span></span></p><br><p><span><span>Manager, GTB Digital Transformation - PMO.IBG - GTB&nbsp;</span></span></p><br><p><span><span><strong>Position ID</strong></span></span></p><br><br><p><span><span><strong>Incumbent No.</strong></span></span></p><br><p><span><span><strong>Incumbent Name</strong></span></span></p><br><br><span><span><strong>Group</strong></span></span><p><span><span><strong>Job Number</strong></span></span></p><br><br><span><span><strong>2</strong></span></span><span><span><strong>Job Purpose</strong></span></span><br><p><span>Responsible for end-to-end Project Management Activities related to a large scale Transformation Project and all the related Initiatives defined as pillars of the program.&nbsp;</span></p><br><p><span>The role delivers Project Management Outputs for the Transformation Program centralizing business, functional, operational and technical aspects of the Program.&nbsp;</span></p><br><p><span>The role requires the incumbent to plan, manage, execute, track and implement complex corporate banking functional and technology solutions including complex projects, and ensure delivery in line with customer expectation – internal and external-, within the base-lined schedule, budget and scope parameters; including but not limited to overseeing the testing strategy and execution, quality and compliance controls, and production stability after change movement.</span></p><br><br><span><span><strong>3</strong></span></span><span><span>Dimensions</span></span><br><p><span>Operating Budget</span></p><br><p><span>Number of Staff</span></p><br><br><p><span>Capital Exp. Budget</span></p><br><p><span>Other</span></p><br><br><span><span><strong>4</strong></span></span><span><span>Key Result Areas</span></span><br><p><span>On top of the agenda is the creation of the Program Master Plan which has to incorporate all the initiatives defined as pillars of the program</span></p><br><p><span>Each Initiative should have a concrete Project Plan that will be part of the Consolidated Transformation Project Master Plan.</span></p><br><p><span>Defining - for each Initiative as well as for the consolidated plan - the milestones and necessary activities/tasks to be performed, proper allocation of resources and responsibilities, timelines, dependencies, critical paths and contingency actions for deviations.</span></p><br><p><span>Agreeing the master plan with stakeholders and presenting recommendations to the Steering Committee.</span></p><br><p><span>Should be able to coordinate the Plan executions including all steps of the process.</span></p><br><p><span>The steps to include the design, development, testing, roll out and stabilization.</span></p><br><p><span>Should be able to include activities that will complement the Transformation Program eg the building blocks of an Ecosystem</span></p><br><p><span>Should manage collaboration of the business case that will support the Program, its development and approval, also including Finance teams to provide the necessary funding. Each activity should be tracked in line with budget approved.</span></p><br><p><span>Reporting is a critical activity that should be performed with the highest standards, should be accurate, timely and well organized</span></p><br><p><span>Vendor Management: to be totally connected with all vendors participating in the program, coordinating their activities and outputs.</span></p><br><p><span>Should design the necessary project plans to engage customers in the process, following the defined customer journey initiative</span></p><br><p><span>Execute the Front to Back digitalization initiative, coordinating all the necessary areas of the Bank that should participate and contribute on it, including front, middle and back office</span><span>Facilitate the necessary project plans to assure a proper and integral integration of the ongoing digital initiatives of the bank to assure consistency and to avoid duplication of efforts.</span></p><br><p><span>The role has a Global Scope, to properly coordinate the participation of all the countries where the Bank has decided to implement the solution.</span></p><br><p><span>Should take ownership of each Governance instance defined to conduct the Program, including Steering Committees, Project and Working ones, as well as all working meetings that includes internal and external people participating in each of the initiatives of the program</span></p><br><p><span>The Governance Management includes the organization of the sessions, identification of the representatives of each area involved in the project, the preparation of the documents/materials for each session, the animation, the minutes, the identification of the action items, the reporting of the progress, deviation and mitigated actions. Also post sessions each action defined has to be tracked.</span></p><br><p><span>Provide extensive leadership in digital technology, including Continuous Delivery, Cloud Strategy, automation and key technology / vendor selections</span></p><br><p><span>Work closely with vendors to ensure solutions are technically compliant</span></p><br><p><span>Provide leadership and knowledge on agile implementation methodologies</span></p><br><p><span>Engage in Functional and technical solution design, build/integration, testing, deployment, and maintenance of end-to-end solutions which meet business needs</span></p><br><p><span>Engage and partner with the business to understand requirements, ensure alignment to the strategy, principles and reference architecture, and assist in shaping the solution to achieve this</span></p><br><p><span>Keep up-to-date on new technology, standards, protocols and tools in areas relevant to the rapidly changing digital environment</span></p><br><p><span>Provide solutions and technology leadership across a range of corporate banking technologies including, but not limited to, Mobile/Web Frameworks, Portals, Web Content Management and Collaboration Platforms</span></p><br><p><span>Manage program and stakeholders from various business and Operations functional areas.</span></p><br><br><span><span><strong>5</strong></span></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><p><span>Interact with stakeholders from business, enabling units, 3rd party representatives, and senior management.</span></p><br><p><span>Adhere to project management, information controls and security frameworks/procedures, including change and incident management process.</span></p><br><p><span>Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.</span></p><br><p><span>Ensure management is informed of risks, issues, project/activity status, and team accomplishments.</span></p><br><p><span>Brief teams on important project, operational and organizational issues.</span></p><br><p><span>Recognize team achievements and share success, promoting high performing teams.</span></p><br><br><br><span><span><strong>6</strong></span></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span>Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome.</span></p><br></li><li><p><span>Full compliance with the change management process for all production rollouts.</span></p><br></li><li><p><span>Provide cost effective, business friendly and quality technology solutions which should ensure scalability and stability</span></p><br></li><li><p><span>Provide innovative approaches to Business problems by utilizing existing applications</span></p><br></li><li><p><span>Test and Release Management Disciplines</span></p><br></li><li><p><span>Problem and Incident Management</span></p><br></li><li><p><span>Change Control Disciplines</span></p><br></li><li><p></p></li></ul> </div>

Adree is seeking an experienced and results-driven Delivery Manager to oversee the end-to-end execution and successful rollout of complex digital products and IT projects. In this role, you will hold ultimate accountability for project delivery within agreed timelines, scope, quality standards, and budget constraints. Operating at the intersection of business, technology, and operations, the Delivery Manager will orchestrate cross-functional teams (. NET, Out Systems, Creatio, QA, Dev Ops), streamline delivery processes, manage client expectations, and proactively eliminate obstacles to ensure smooth, high-impact solution delivery.<br><br>Key Roles And Responsibilities<br><br>End-to-End Delivery Ownership: Drive and manage the full delivery lifecycle of multiple software development and digital transformation initiatives from inception to post-launch support Agile Governance & Process Execution: Enforce Agile/Scrum best practices, monitoring sprint velocity, backlog health, and key delivery metrics (KPIs/SLAs) across squads Stakeholder & Client Alignment: Act as the primary escalation point for project delivery; maintain transparent communication with clients, Program Managers, and executive leadership regarding progress, risks, and milestones Risk Management & Blocker Removal: Identify, track, and mitigate technical, operational, and resource risks early; unblock engineering and functional teams to maintain delivery momentum Resource & Financial Oversight: Partner with Resource Managers and Tech Leads to ensure optimal team composition, workload balance, budget tracking, and billability targets Vendor & Third-Party Management: Coordinate with external vendors, contractors, and third-party implementation partners to align deliverables with project timelines Quality & Compliance Assurance: Ensure that software releases meet rigorous Quality Assurance, security, and architectural standards prior to client handover Continuous Process Improvement: Conduct sprint retrospectives and post-implementation reviews to continuously optimize delivery frameworks, operational efficiency, and team performance<br><br>Requirements<br><br>Education Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field Experience6-8 years of experience in IT delivery, project management, or software engineering management, with at least 3+ years in a Delivery Lead/Manager role Proven track record of successfully delivering large-scale enterprise web, mobile, or digital product applications in client-facing environments Skills & Competencies (Technical & Analytical + Soft) Delivery Frameworks: Deep mastery of Agile, Scrum, Kanban, and hybrid project management methodologies Tech Ecosystem Awareness: Solid understanding of modern software development life cycles (SDLC), microservices, low-code platforms (Out Systems, Creatio), and cloud deployments (. NET, Azure) PM Tooling Proficiency: Advanced hands-on experience using Jira, Confluence, MS Project, and reporting dashboards to track delivery health Stakeholder Management: Exceptional negotiation, conflict-resolution, and executive presentation skills Data-Driven Operations: Strong analytical mindset with the ability to leverage delivery metrics (burndown charts, velocity, defect density) to drive outcomes Leadership & Empowerment: Proven ability to lead, motivate, and hold cross-functional technical teams accountable without direct hierarchical authority Preferred (but not required) Prior background as a Project Manager, Scrum Master, or Tech Lead inside software consultancies Experience managing client-site or regional delivery operations across the GCC region Certifications PMP (Project Management Professional) or PMI-ACP is highly preferred Certified Scrum Master (CSM) or SAFe Agilist (Advantage) Job Location HQ

Company Description Flowers Design2026 is a floral and gift delivery business focused on creating memorable experiences for customers through high-quality arrangements and reliable service. The company serves individuals and businesses in Ismailia, offering a variety of floral designs and related products for different occasions. Team members work closely together to ensure that each order is prepared with care and delivered on time. Joining Flowers Design2026 means contributing to a customer-centered environment where attention to detail and professionalism are valued.<br>Role Description The Delivery Driver role at Flowers Design2026 is a full-time, on-site position based in Ismailia. The Delivery Driver is responsible for safely transporting floral arrangements and related products to customers, ensuring timely and accurate deliveries. Daily tasks include loading and unloading items, confirming delivery details, handling basic paperwork or digital confirmations, and maintaining a clean and organized vehicle. The role also involves providing courteous, professional interaction with customers at delivery locations and communicating with the shop team about delivery status, issues, or special requests. The Delivery Driver may assist with basic in-store tasks such as organizing orders, supporting packaging, and coordinating with sales or customer service staff as needed.<br>Qualifications<br> Strong Customer Service skills, with the ability to interact professionally, address basic inquiries, and support a positive delivery experience. Basic Sales awareness to support upselling or promoting services when appropriate and to coordinate effectively with the sales team. Training experience or willingness to learn and follow delivery, safety, and handling procedures for floral and gift products. Food & Beverage handling familiarity is beneficial for deliveries that may include edible items or related gift packages. Forklift Operation or other material-handling experience is a plus for managing inventory or heavier items, where applicable. Valid driver’s license with a clean driving record and strong knowledge of local routes in and around Ismailia. Ability to lift and carry packages safely, manage time effectively, and work in a fast-paced environment. Reliable, punctual, and able to work flexible hours, including peak seasons and weekends when needed.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Adree is seeking an experienced and results-driven Delivery Manager to oversee the end-to-end execution and successful rollout of complex digital products and IT projects.<br> In this role, you will hold ultimate accountability for project delivery within agreed timelines, scope, quality standards, and budget constraints.<br> Operating at the intersection of business, technology, and operations, the Delivery Manager will orchestrate cross-functional teams (.<br>NET, OutSystems, Creatio, QA, DevOps), streamline delivery processes, manage client expectations, and proactively eliminate obstacles to ensure smooth, high-impact solution delivery.<br> Key Roles and Responsibilities End-to-End Delivery Ownership: Drive and manage the full delivery lifecycle of multiple software development and digital transformation initiatives from inception to post-launch support.<br> Agile Governance &amp; Process Execution: Enforce Agile/Scrum best practices, monitoring sprint velocity, backlog health, and key delivery metrics (KPIs/SLAs) across squads.<br> Stakeholder &amp; Client Alignment: Act as the primary escalation point for project delivery; maintain transparent communication with clients, Program Managers, and executive leadership regarding progress, risks, and milestones.<br> Risk Management &amp; Blocker Removal: Identify, track, and mitigate technical, operational, and resource risks early; unblock engineering and functional teams to maintain delivery momentum.<br> Resource &amp; Financial Oversight: Partner with Resource Managers and Tech Leads to ensure optimal team composition, workload balance, budget tracking, and billability targets.<br> Vendor &amp; Third-Party Management: Coordinate with external vendors, contractors, and third-party implementation partners to align deliverables with project timelines.<br> Quality &amp; Compliance Assurance: Ensure that software releases meet rigorous Quality Assurance, security, and architectural standards prior to client handover.<br> Continuous Process Improvement: Conduct sprint retrospectives and post-implementation reviews to continuously optimize delivery frameworks, operational efficiency, and team performance.<br> Education Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.<br> Experience 6–8 years of experience in IT delivery, project management, or software engineering management, with at least 3+ years in a Delivery Lead/Manager role .<br> Proven track record of successfully delivering large-scale enterprise web, mobile, or digital product applications in client-facing environments.<br> Skills &amp; Competencies (Technical &amp; Analytical + Soft) Delivery Frameworks: Deep mastery of Agile, Scrum, Kanban, and hybrid project management methodologies.<br> Tech Ecosystem Awareness: Solid understanding of modern software development life cycles (SDLC), microservices, low-code platforms (OutSystems, Creatio), and cloud deployments (.<br>NET, Azure).<br> PM Tooling Proficiency: Advanced hands-on experience using Jira, Confluence, MS Project, and reporting dashboards to track delivery health.<br> Stakeholder Management: Exceptional negotiation, conflict-resolution, and executive presentation skills.<br> Data-Driven Operations: Strong analytical mindset with the ability to leverage delivery metrics (burndown charts, velocity, defect density) to drive outcomes.<br> Leadership &amp; Empowerment: Proven ability to lead, motivate, and hold cross-functional technical teams accountable without direct hierarchical authority.<br> Preferred (but not required) Prior background as a Project Manager, Scrum Master, or Tech Lead inside software consultancies.<br> Experience managing client-site or regional delivery operations across the GCC region.<br> Certifications PMP (Project Management Professional) or PMI-ACP is highly preferred.<br> Certified ScrumMaster (CSM) or SAFe Agilist (Advantage).<br> Job Location HQ</span> </div>

We are seeking an experienced Technical Delivery Manager to lead the end-to-end delivery of large-scale enterprise software programs. The ideal candidate will oversee cross-functional technical teams, ensure seamless project execution, and drive Agile delivery practices while maintaining alignment with business objectives. Key Responsibilities Lead and manage the full project lifecycle, ensuring successful delivery from initiation to closure. Oversee and coordinate multiple cross-functional technical teams. Develop and manage project plans, timelines, budgets, and risk mitigation strategies. Collaborate closely with business stakeholders to ensure alignment with strategic goals. Drive and monitor Agile delivery processes, ensuring efficient sprint planning and execution. Track and report on project KPIs, performance metrics, and overall delivery health. Manage interdependencies across teams to ensure smooth workflow and delivery continuity. Provide regular status updates and reporting to senior and executive leadership. Requirements10+ years of experience in software delivery or project management.5+ years of experience leading large-scale or enterprise-level delivery teams. Strong technical background in Java enterprise systems. Proven experience in Agile methodologies (Scrum, SAFe, etc.). Hands-on experience with Azure Dev Ops, Jira, or similar tools. Relevant certifications such as PMP, Scrum Master, or SAFe are highly preferred. Excellent communication, leadership, and stakeholder management skills.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"<br>Job purpose: Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.<br>Key accountabilities and decision ownership: Plan and Coordinate Delivery: Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines. Release Management: Plan and coordinate release activities and resources to ensure successful release delivery. Stakeholder and Customer Relationships: Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration. Progress Monitoring and Reporting: Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions. Deadlines: Ensure that the product is delivered within agreed deadlines. Product Delivery Planning: Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle. Performance Metrics: Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics. Risk Management: Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues. Customer Feedback Analysis: Analyse customer feedback and use insights to continuously improve the product delivery process.<br>Must have technical/professional qualifications:Experience: 8-10 years of delivery experience in the payment services and card issuing industry. Education: Bachelor’s degree in computer science or an equivalent field. Product Delivery and Agile Methodology: Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as Dev Ops, Scrum, and SAFe framework.<br>Industry Knowledge: In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, e Commerce, Bank/Acquiring). Fintech & banking sectors experience is must. Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Specialist"<br>Job purpose: Implement the agile strategy and framework across different projects to ensure on time delivery and that the deliverables are in alignment with the agreed upon scope<br>Key accountabilities and decision ownership: Implement agile strategy and framework, and mentor and train teams to follow agile principles Lead squads and take full ownership of delivery at the squad level, ensuring alignment with product goals and timely execution within agreed SLAs. Lead the squads and safeguard processes Collaborate with development, product managers, and product owners to drive smooth and efficient delivery, ensuring the squad is progressing toward defined objectives. Work with product teams to gather requirements and support high-level estimation, ensuring feasibility and planning alignment across delivery cycles. Facilitate agile ceremonies and ensure their purpose is fulfilled, including planning, reviews, and retrospectives, while ensuring focus on delivery outcomes. Manage sprint iterations end-to-end, ensuring deliverables are completed on time and meet the expected quality and business value. Continuously track progress, remove blockers, and provide regular delivery updates to stakeholders, while maintaining clear documentation of goals, progress, and decisions.<br>Must have technical / professional qualifications Minimum 6 years of experience Bachelor’s degree in any major (Computer science major is preferred) Project management background is a must Payment background is preferred Certified scrum master is a must<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"<br>Job purpose:Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.<br>Key accountabilities and decision ownership:Plan and Coordinate Delivery: Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines. Release Management: Plan and coordinate release activities and resources to ensure successful release delivery. Stakeholder and Customer Relationships: Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration. Progress Monitoring and Reporting: Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions. Deadlines: Ensure that the product is delivered within agreed deadlines. Product Delivery Planning: Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle. Performance Metrics: Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics. Risk Management: Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues. Customer Feedback Analysis: Analyse customer feedback and use insights to continuously improve the product delivery process.<br>Must have technical/professional qualifications:Experience: 8-10 years of delivery experience in the payment services and card issuing industry. Education: Bachelor’s degree in computer science or an equivalent field. Product Delivery and Agile Methodology: Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as Dev Ops, Scrum, and SAFe framework.<br>Industry Knowledge: In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, e Commerce, Bank/Acquiring). Fintech & banking sectors experience is must. Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Job Description<br><br>Sutherland is looking for a seasoned Senior Director of Service Delivery to lead and expand our dynamic Telecom programs in Egypt and across global markets. If you’re a results-driven leader with strong business insight and a passion for excellence, we’d love to connect with you!!<br><br>Sr. Directors in this role get to:<br><br> Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans. <br><br>Qualifications<br><br>Our most successful candidates will have:<br><br>8+ years of Telecom/CME management experience within the BPO, Telco, or Shared Services industry Open to 10% travel/as needed Excellent client-facing skills and experience Experience managing a large client portfolio/headcount within Egypt & beyond. Ability to be creative and resourceful in finding effective solutions to problems and situations. Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements. Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills. Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player. Persistence in working through challenges and doing whatever it takes to get the job done. Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts. Ability to be strategic in developing solutions and process improvements. <br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Shift Manager within Amazon Last Mile Logistics (AMZL), you will lead end-to-end station operations, driving operational excellence across safety, quality, productivity, and customer experience. This is a hands-on leadership role where you will own shift-level performance, manage a diverse team of associates and delivery associates, and ensure all operational KPIs are met or exceeded. You will be expected to think critically, act decisively, and drive continuous improvement in a fast-paced, high-volume delivery environment.<br>Key job responsibilities<br>Safety &amp; Compliance: Champion a culture of safety across the station. Ensure full compliance with Amazon safety standards, including OTR/UTR protocols, PPE adherence, FICO scorecard, and DIVC processes. Conduct regular safety walks and drive zero-incident performance.<br>Operational Performance: Own shift-level KPIs including FDDS, DEA, FPY, DPPH, and CIT. Conduct daily performance reviews, deep dives on metric misses, and drive root cause analysis with corrective actions to closure.<br>Quality Management: Monitor and improve quality metrics (Concessions, DNR, Damages, CPS, OOJ). Implement standard work across all processes and ensure SOP adherence at every level of the operation.<br>Team Leadership &amp; Development: Lead, coach, and develop a team of associates and delivery service partners. Drive engagement, conduct structured career conversations, and build a high-performance culture. Prioritize coaching over corrective action — develop talent before escalating.<br>Process Improvement: Identify operational bottlenecks and implement data-driven process improvements. Collaborate cross-functionally with ACES, RME, L&amp;D, and Transport to optimize workflows and reduce waste.<br>Shift Standardization: Partner with peer managers to standardize processes across shifts, ensuring consistent execution and seamless handoffs. Maintain accurate DBR updates and ensure continuity of operations across the weekend.<br>Stakeholder Collaboration: Work closely with DSP partners, Transport Planning, Finance, and central teams to align on capacity planning, cost management, and peak readiness.<br>- 1+ years of employee and performance management experience<br>- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- 1+ years of performance metrics, process improvement or lean techniques experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Are You an Experienced Contact Center Team Leader Ready to Lead High-Performing Spanish Customer Service Teams? Join our global organization delivering world-class multilingual customer experience solutions to clients across the globe. We are looking for an enthusiastic and results-driven Spanish Team Leader to inspire, coach, and empower our customer service teams while driving operational excellence and outstanding customer satisfaction.<br>Take the Next Step in Your Leadership Career As a Team Leader, you will play a key role in managing daily contact center operations, developing your team, and ensuring the highest standards of service quality. This is an exciting opportunity to work in a multinational environment where your leadership skills will directly contribute to operational success and continuous improvement.<br>Key Responsibilities – Spanish Contact Center Team Leader Lead and oversee the daily operations of the contact center, ensuring compliance with company policies, service standards, and performance objectives. Coach, motivate, and develop a team of Spanish-speaking customer service representatives to consistently deliver an exceptional customer experience. Monitor individual and team performance through KPIs and operational metrics, identifying improvement opportunities and implementing effective action plans. Handle escalated customer concerns and complaints, ensuring timely and satisfactory resolutions. Collaborate with cross-functional teams to improve workflows, optimize operational efficiency, and enhance service delivery. Foster a positive and engaging work environment by promoting employee development, recognition, and team morale. Stay informed about industry trends, customer service best practices, and emerging contact center technologies. Conduct regular coaching sessions, training, and performance reviews to ensure continuous development and adherence to service standards. Essential Skills, Experience & Qualifications Bachelor's degree in Business Administration, Communications, or a related field.1+ year of experience as a Team Leader within a Contact Center or BPO environment. Native or near-native proficiency in Spanish, with excellent verbal and written communication skills. Strong leadership, coaching, and people management skills with the ability to inspire high-performing teams. Experience working with CRM systems and contact center technologies. Excellent analytical, problem-solving, and decision-making abilities. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Previous experience in the Translation & Localization industry is considered a strong advantage. What We Offer Our Team Leaders Competitive compensation package and attractive benefits. Career growth opportunities within a leading multinational organization. A collaborative and supportive work environment that encourages innovation and continuous learning. The opportunity to lead multicultural teams and make a meaningful impact on customer experience and operational performance. Work Conditions Model: On-site (Maadi) Hours: US Shift Days: 5 working days (2 fixed days off) Reporting To: Service Delivery Assistant Manager (SDAM)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About this opportunity: <br><br><p>The Service Delivery Manager (SDM) for Support and Repair CU NMA is accountable for the end-to-end delivery and performance of contracted support and repair services towards assigned customers. The role ensures that services are delivered according to Service Level Agreements (SLAs), contractual commitments, Ericsson delivery models and OHS standards.&nbsp;<br>The SDM leads customer governance, drives operational excellence and continuous improvement across repair and support operations, and supports business growth through proactive identification of upsell and add-on sales opportunities together with the account and sales teams.</p><br><br><br><p><span><strong>What you will do:</strong></span></p><br><br><p><br><strong>Service Delivery &amp; Operations</strong></p><br><br><ul><li>Own end-to-end delivery of Support &amp; Repair services, ensuring compliance with SLAs and contractual commitments.</li><li>Maintain operational stability and service quality across repair, logistics, warranty, incident, and problem management activities.</li><li>Monitor KPIs, identify performance gaps, and implement corrective actions.</li><li>Coordinate internal teams and external partners to meet customer expectations and delivery targets.</li></ul><br><p><strong>Customer Governance &amp; Stakeholder Management</strong></p><br><br><ul><li>Serve as the primary operational contact and escalation point for customers.</li><li>Lead service reviews, performance reporting, and governance meetings.</li><li>Manage customer expectations and drive high customer satisfaction through continuous improvement.</li><li>Maintain and update SLAs, operational procedures, and ways of working</li></ul><br><p><strong>Financial &amp; Commercial Management</strong></p><br><br><ul><li>Monitor delivery costs, budgets, and forecasts to protect service profitability.</li><li>Support contract lifecycle activities, including renewals, changes, and new agreements.</li><li>Identify opportunities for upselling value-added services and collaborate with sales and account teams.</li><li>Support business cases with cost, risk, and performance insights.</li></ul><br><p><strong>Operational Excellence</strong></p><br><br><ul><li>Drive continuous improvement initiatives focused on efficiency, quality, turnaround time, and customer experience.</li><li>Analyze trends and root causes of recurring issues and lead corrective actions.</li><li>Promote Ericsson best practices and standardized delivery models.</li><li>Support transformation and optimization initiatives across Support &amp; Repair operations.</li></ul><br><p><strong>Leadership &amp; Collaboration</strong></p><br><br><ul><li>Collaborate with support, repair, logistics, finance, sales, and account teams to ensure seamless delivery.</li><li>Provide leadership, guidance, and direction to delivery teams supporting assigned customers.</li><li>Support resource planning, competence development, and knowledge sharing.</li><li>Foster a customer-centric and high-performance culture.</li></ul><br><p><strong>Compliance, Risk &amp; OHS</strong></p><br><br><ul><li>Ensure compliance with Ericsson policies, regulatory requirements, and operational standards.</li><li>Manage operational risks related to logistics, repair services, quality, security, and supply chain activities.</li><li>Ensure OHS requirements are incorporated into operational procedures and service agreements.</li><li>Manage escalations, major incidents, and risk mitigation activities.</li></ul><br><p><strong>Key Interfaces</strong></p><br><br><ul><li>Customer Operations &amp; Service Management Teams</li><li>Account Management &amp; Sales Teams</li><li>Support &amp; Repair Operations (Local &amp; Global)</li><li>Logistics, Supply Chain &amp; Finance Functions</li><li>Market Area MEMA and Global Support Organizations</li></ul><br>The skills you bring: <br><p><strong>Education</strong></p><br><br><ul><li>Bachelor’s degree in Engineering, Telecommunications, Business Administration or related field.</li><li>Master’s degree is an advantage.</li></ul><br><p><strong>Experience</strong></p><br><br><ul><li>7+ years of experience in service delivery, customer support, repair operations or related areas in the telecom or technology industry.</li><li>Proven experience managing customer-facing service deliveries with SLAs and complex contracts.</li><li>Demonstrated track record in leading governance with key customers and handling escalations.</li><li>Experience in repair operations, logistics, RMA processes or hardware support is strongly preferred.</li><li>Prior experience in a senior or lead role coordinating cross-functional teams is an advantage.</li></ul><br><p><strong>Competencies and Skills</strong></p><br><br><ul><li>Strong customer relationship and stakeholder management skills.</li><li>Good understanding of telecom networks, hardware repair processes and support models.</li><li>Solid business acumen, including financial analysis, budgeting and cost control.</li><li>Ability to interpret and manage contracts, SLAs and KPIs.</li><li>Strong analytical and problem-solving skills with a continuous improvement mindset.</li><li>Excellent communication and presentation skills in English; additional local languages are a plus.</li><li>Ability to work in a matrix organization and lead without direct authority.</li><li>High sense of ownership, accountability and follow-through.</li></ul><br><p><strong>Personal Attributes</strong></p><br><br><ul><li>Customer-focused and results-oriented.</li><li>Structured, organized and able to manage multiple priorities.</li><li>Collaborative, with strong interpersonal skills.</li><li>Resilient under pressure and comfortable managing escalations.</li><li>Proactive and innovative, seeking opportunities to improve and add value.</li></ul><br><p><strong>Additional Information</strong></p><br><br><ul><li>The role may require occasional travel within CU NMA countries and to Ericsson locations as per business needs.</li><li>Flexibility in working hours may be needed to support customer operations and critical escalations.</li></ul><br><br> </div>

j OB DESCRIPTIONPayroll Service Operations Support payroll account servicing by coordinating client requests to maintain operational continuity. Manage receipt and verification of payroll company documents to ensure processing accuracy. Facilitate fulfilment of payroll requirements including account setup and access tools to support readiness. Track service requests to maintain agreed delivery timelines. Client & Internal Coordination Act as a primary contact for payroll companies to manage servicing communication effectively. Coordinate with internal departments to ensure timely completion of payroll requirements. Address service issues through escalation to maintain client satisfaction. Maintain proactive engagement with payroll partners to strengthen working relationships. Compliance & Quality Support Ensure payroll servicing activities follow operational procedures to maintain service standards. Monitor documentation accuracy to support regulatory compliance. Report service risks or delays to management to enable corrective action. Support process improvements to enhance operational efficiency. Strategy Participate in the formulation and implementation of the Payroll Service Delivery & Support department strategy to ensure the alignment with ADIB strategy. Policies, Processes and Procedures Participate and recommend improvements to the policies, processes and procedures and manage their implementation to ensure that all relevant procedural / legislative requirements are fulfilled. Day-to-Day Operations Supervise the day-to-day operations of the Payroll Service Delivery & Support team providing guidance in the related area, encouraging team work and facilitating related professional work process in order to achieve high performance standard. People Development Lead the effective achievement of the team objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance. Compliance Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal ADIB policies and code of conduct in order to maintain ADIB's sound legal position and mitigate any potential risks. Qualifications:Bachelor’s degree in Business Administration, Finance, or related field. Senior Manager: 8 – 10 years of experience in banking operations, payroll servicing, or service delivery leadership. Manager: 6 - 8 years of experience in banking operations, payroll servicing, or service delivery leadership. Proven experience managing operational teams in a financial environment. Strong knowledge of payroll account servicing processes. Preferred Qualifications MBA or postgraduate Certificate in Banking or Business Management. Professional certification in sales leadership or relationship management. Technical Skills Sales strategy planning and execution. Performance analytics and reporting. Soft Skills Strategic thinking and decision-making. Team leadership and coaching capability. Communication and influencing skills. Accountability and performance management. Problem-solving and escalation handling.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Purpose of the Role</strong><p>The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.</p><br><br><p>This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.</p><br><br><strong>Key Responsibilities</strong><i><strong>Client Relationship</strong></i><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map - control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><i><strong>Delivery Governance</strong></i><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><i><strong>Commercial Protection</strong></i><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><i><strong>Internal Coordination</strong></i><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><i><strong>Post Go-Live</strong></i><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul><br><strong>Requirements</strong><i><strong>Essential</strong></i><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients - including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li></ul><i><strong>Desirable</strong></i><ul><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li></ul><i><strong>Attributes</strong></i><ul><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often - the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul><br><strong>Success Measures - First 12 Months</strong><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization.<br> With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries.<br> Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.<br> Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.<br> • Ensuring the successful delivery of software services to clients.<br> • Manage department members to ensure timely and accurate customer deliveries.<br> • Manage department members are following the internal processes, providing guidance as needed.<br> • Support the regional business expansion strategies.<br> • Provide improvement and innovation proposals to increase productivity and quality of work.<br> • Support commercial team to prepare technical solutions and estimates for new project.<br> • Oversee project progress, ensuring adherence to timelines and budgets.<br> • Identifying and resolving issues or obstacles that may impact service delivery.<br> • Maintaining effective communication with clients, providing regular updates, and addressing concerns.<br> • Ensuring client satisfaction by meeting their needs and expectations.<br> • Adhering to quality standards and best practices in software service delivery.<br> • Cascade departmental target for each Senior Team lead/ Team Lead, provide guidance as needed.<br> • Support commercial team to prepare technical solutions for new project.<br> • Responsible for software team technical growth.<br> • Computer Science degree or any relevant background.<br> • 10+ including 5+ as a developer or similar role and 5+ leading a team.<br> • Experience in software development and enterprise architecture.<br> • Experience in manage and oversee project management processes.<br></span> </div>

About the Role<br><br>The Lead is responsible for leading the end-to-end strategy for sourcing, hiring, and onboarding frontline Delivery Associates (DAs) and managing 3PL acquisition. This role ensures that Breadfast’s last-mile workforce and 3PL partners are recruited, onboarded, and operationally ready at scale.<br><br>Responsibilities<br><br>Team Leadership & Development Lead and develop a team of specialists focused on DA and 3PL acquisition and onboarding. Foster a culture of accountability, ownership, and operational excellence. Provide coaching, training, and continuous feedback to build team capability and performance.<br>Workforce Planning & Stakeholder Collaboration Partner with Operations to forecast DA and 3PL workforce needs by region and seasonality. Align hiring strategies with workforce planning, demand, and operational priorities. Collaborate with HR Business Partners and People teams to ensure hiring strategies meet organizational goals.<br>Talent Sourcing & Acquisition Oversee sourcing strategies across multiple channels (job boards, referrals, 3PL partnerships, hiring events, community outreach, etc.). Test and adopt innovative sourcing methods to strengthen pipelines. Ensure an efficient, scalable, and high-quality hiring process that balances speed with fit.<br>Onboarding Own and optimize onboarding processes for Delivery Associates and 3PL partners. Design structured onboarding experiences that drive early engagement, reduce no-shows, and accelerate ramp-up time. Ensure documentation, system entry, and operational handover are completed smoothly and consistently across regions.<br>Performance Monitoring & Reporting Track recruitment and onboarding funnel metrics (e.g., time-to-fill, cost-per-hire, show-up rate, early attrition). Generate insights on DA and 3PL acquisition effectiveness, risks, and opportunities. Lead continuous improvement initiatives to increase efficiency, reduce bottlenecks, and enhance candidate experience.<br><br><br>Qualifications<br><br>Bachelor’s degree in Human Resources, Business Administration, Supply Chain, or a related field.6+ years of experience in high-volume recruitment, including last-mile or logistics. Proven track record in leading blue-collar or mass-hiring teams. Strong stakeholder management and collaboration skills. Analytical and data-driven, with experience in recruitment funnel analysis and reporting. Hands-on experience with ATS and onboarding systems. Strong project management skills with the ability to handle multi-regional hiring initiatives. Experience in logistics recruitment Innovative sourcing methods

Role Objectives:To support the end-to-end acquisition and onboarding of frontline Delivery Associates (couriers) with a strong focus on last-mile, high-volume, blue-collar hiring. This role is execution-driven, ensuring Breadfast consistently builds a reliable DA workforce to meet daily operational demand.<br><br>Roles & Responsibilities:Mass Hiring Execution:Conduct large-scale sourcing and recruitment campaigns to attract frontline Delivery Associates. Execute sourcing activities across job boards, referrals, field campaigns, and open days. Screen candidates for suitability, cultural alignment, and operational readiness. Maintain a fast-moving pipeline to ensure continuous DA availability across regions.<br>Onboarding Operations: Deliver standardized onboarding sessions for new Delivery Associates. Ensure all new hires complete documentation, training, and equipment issuance. Coordinate with Operations to ensure smooth handover of new DAs into active shifts. Track show-up rates, attendance, and early performance during the onboarding period.<br>Field & Workforce Support: Support the Senior Specialist and Lead in executing district-level hiring plans. Provide real-time reporting on hiring progress, attendance at drives, and bottlenecks. Assist with organizing and running large-scale recruitment days and field drives.<br>Process Adherence & Improvement: Follow established recruitment and onboarding SOPs to ensure consistency. Highlight issues or bottlenecks in field hiring and propose practical solutions. Support the rollout of new recruitment tools or process changes.<br> Required Education, Knowledge, and Skills:<br>Bachelor’s degree in Operations, Human Resources, Business, or equivalent experience.1–3 years of experience in high-volume, blue-collar recruitment (preferably last-mile delivery, logistics, or stores). Hands-on experience conducting mass hiring campaigns, job fairs, and field sourcing. Strong organizational and coordination skills to manage multiple hiring drives. Effective communication and candidate engagement skills. Basic knowledge of recruitment tools (ATS) and onboarding processes. High resilience and adaptability to fast-paced operational environments.