Database Developer Jobs

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Operational management:</strong><br> <li>Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service. Monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams.</li> <li>Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.</li> <li>Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.</li> <li>Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</li> <strong>Team leadership:</strong><br> <li>Lead, mentor, and train the in-room dining team ensuring they adhere to service standards and operational procedures.</li> <li>Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.</li> <li>Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.</li> <li>Set performance expectations, provide coaching and support, and recognize team achievements.</li> <strong>Guest experience & satisfaction:</strong><br> <li>Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.</li> <li>Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.</li> <li>Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.</li> <li>Monitor guest feedback and consistently work towards improving the overall guest experience.</li> <strong>Revenue generation & upselling:</strong><br> <li>Collaborate with the F&B operations manager and F&B director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates.</li> <li>Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue.</li> <li>Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</li> <strong>Inventory & stock control:</strong><br> <li>Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner.</li> <li>Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service.</li> <li>Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</li> <strong>Staffing & scheduling:</strong><br> <li>Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours.</li> <li>Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards.</li> <li>Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met.</li> <li>Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards.</li> <li>Support the development of team members, creating opportunities for growth and promoting internal talent.</li> <strong>Menu planning & quality control:</strong><br> <li>Collaborate with the executive chef and F&B operations manager and F&B director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences.</li> <li>Ensure the quality and presentation of food and beverages meet the hotel’s high standards before being sent to the guest room.</li> <li>Maintain strict hygiene and food safety standards within the in-room dining service.</li> <li>Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</li> <strong>Health, safety & compliance:</strong><br> <li>Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department.</li> <li>Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards.</li> <li>Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas.</li> <li>Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</li> <strong>Collaboration with other departments:</strong><br> <li>Work closely with other F&B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services.</li> <li>Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</li> <strong>Administrative & reporting:</strong><br> <li>Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results.</li> <li>Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs.</li> <li>Maintain accurate records of inventory, sales, payroll, and employee attendance.</li> <li>Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>Qualifications</h4> <strong>Abilities, key competencies, skills</strong><br> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <strong>Experience, certificates, education</strong><br> <li>Experience: Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment. Experience in financial management, revenue optimization, and cost control.</li> <li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>Strong understanding of food and beverage trends, menu development, and service excellence.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Why join us?</span></strong></span></p><br><br><p><span>Some careers have more impact than others.</span></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></p><br><br><br><p><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, ultimately and helping people to fulfil their hopes and realise their ambitions.</span></p><br><br><br><p><span><strong><span>The Opportunity: </span></strong></span></p><br><br><ul><li><span>The role operates within RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests daily.</span></li><li><span>We are seeking high caliber experienced digital sales agents to drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers. </span></li><li><span>This role ensures a seamless, high-touch experience from digital application to account onboarding and funding for Premier customers. Role holders are also responsible for ensuring the new to bank account applications are accurately processed, compliant with regulatory requirements and aligned to the bank’s service excellence standards. The role serves as a critical link between customer, sales, compliance and operations team to enable timely onboarding and driving funding of premium clients. </span></li></ul><br><p><span><strong><span>What you’ll do:</span></strong></span></p><br><br><br><ul><li><span>Drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers.</span></li><li><span>Complete account opening applications from new to bank customers, specifically Premier clients – review applications, working on completing pending steps / queue clearances on applications, calling and engaging customers to provide required documents, making sure all provided documents are complying with bank procedures, following up with all connected departments until account is successfully account on system.</span></li></ul><br><ul><li><span>Key responsibilities include but not limited to: </span></li></ul><br><ol><li><span><strong>Lead Management &amp; Conversion</strong></span></li></ol><p><span>Contact and qualify digital leads promptly to understand customer needs, explain HSBC’s account proposition offerings, confirm eligibility, and drive new to bank Premier account opening.</span></p><br><br><br><p><span>Guide customers through the digital account opening journey, ensuring all documentation and KYC requirements are met. Address customer queries related to Digital onboarding, account features and funding requirements. Proactively follow up on leads to minimize drop-offs, drive account opening and funding completion.</span></p><br><br><br><ol><li><span><strong>Application processing and verification</strong>: </span></li></ol><p><span>Work on completing account opening applications and documentation (KYC, FATCA, CRS, CDD, etc) for completeness and accuracy. Conduct preliminary checks in line with internal compliance and risk policies. </span></p><br><br><br><ol><li><span><strong>Customer experience and relationship support </strong></span></li></ol><p><span>Reach out to customers in line with contact strategy to request for required documents. Provide proactive updates to customers and internal teams regarding application status. Handle queries and concerns professionally ensuring timely resolution. Uphold HSBC’s premium service standards in all interactions and deliver a premium onboarding experience that reflects the high-net-worth customers’ expectations. </span></p><br><br><br><ol><li><span><strong>Compliance and risk management </strong></span></li></ol><p><span>Adhere strictly to regulatory requirements (KYC, sanctions screening etc.) and internal policies. Escalate any suspicious activities promptly to compliance.</span></p><br><br><br><ol><li><span><strong>Collaboration and process improvement</strong></span></li></ol><p><span>Suggest process enhancements to improve turnaround time and customer satisfaction. Work closely with all concerned teams and stakeholders to resolve bottlenecks. Participate in training and quality improvement initiatives to stay updated on product and policy changes.</span></p><br><br><br><p><span>Overview</span><strong><span>: </span></strong></p><br><br><ul><li><span>Receive digital leads of prospects’ interests for Premier account opening, drive funding, support other product cross-sell efforts.</span></li><li><span>Discuss account proposition offerings, key USPs and ensure customer meets eligibility and is aware of service charges etc. </span></li><li><span>Support premium customers on completing the account opening journey</span></li><li><span>Follow up on incomplete required documents triggered by system </span></li><li><span>Validate documents submitted and provided by customer to insure complying with bank standards and policy </span></li><li><span>Provide customer answers required by risk teams (blacklist and sanctions teams) CDD / EDD for new customer profile </span></li><li><span>Following up with unreachable customers through (Calls – Emails – SMSs)</span></li><li><span>Approaching customers who are eligible for higher proposition for upgrades requests </span></li><li><span>Ensure warm handover of newly boarded customers to relationship managers or portfolio management</span></li><li><span>Updating SFE with all journey stages </span></li><li><span>Daily MIs sales reporting</span></li></ul><br><p><span><strong><span>Key Performance Indicators</span></strong></span></p><br><br><ul><li><span>Premier account opening sales</span></li><li><span>Account funding for Premier customers, in line with Bank requirements and eligibility</span></li><li><span>Application accuracy rate (error free submissions) </span></li><li><span>Turnaround time</span></li><li><span>Drive other product cross-sells</span></li><li><span>Compliance adherence </span></li></ul><br><p><span><strong><span>Impact on the Business</span></strong></span></p><br><br><p><span><strong><span>Drive Commercial outcomes Customers / Stakeholders</span></strong></span></p><br><br><ul><li><span>Provide excellent customer service to new to bank Premier customers by keeping up to date on training and internal communications</span></li><li><span>Generate customer loyalty through strong knowledge of key products and services</span></li><li><span>Owns and resolves issues and understands how and when to escalate</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork</span></strong></span></p><br><br><ul><li><span>Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</span></li><li><span>Values diversity amongst team</span></li></ul><p><span><strong><span>Management of Risk</span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp;</span></p><br><br><p><span><strong><span>What you will need to succeed in the role: </span></strong></span></p><br><br><ul><li><span>Proven success in converting digital leads into sales and driving funding, management of high net worth customers. High degree of professionalism and confidence in closing deals with premium customers</span></li><li><span>Consultative and advisory selling experience to customize and pitch the right offerings based on customer needs to drive Premier sales and funding. Skilled in uncovering customer goals (wealth, growth, international banking lifestyle needs etc)</span></li><li><span>Fundamental wealth and deposit product knowledge</span></li><li><span>Must be proficient in language(s) required by the process – English and Arabic</span></li><li><span>Excellent communication skills – professional and effective business writing skills, emotional intelligence to read and adapt communication styles</span></li><li><span>Sales motivated and has skillset for persuasive selling</span></li><li><span>Strong knowledge of bank procedures regarding risk and compliance – KYC, CDD, Sanctions, BMLCM</span></li><li><span>Takes pride in delivering what is promised in line with the customer and service expectations. Sales and service motivated. Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</span></li><li><span>Able to manage leads in pipeline, in line with contact and follow-up strategy.</span></li><li><span>Ability to work in a high-volume, fast paced environment is required. </span></li><li><span>Efficient in handling high volume of applications while meeting turnaround SLAs, able to prioritize cases.</span></li><li><span>Attention to detail </span></li><li><span>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</span></li><li><span>Proficiency with personal computers and basic software packages and specialized applications</span></li><li><span>Open to working flexible shifting schedules</span></li></ul><p><span><strong><span>What additional skills will be good to have?</span></strong></span></p><br><br><p><span>Displays patience and empathy, customer centric. Excel skillset.</span></p><br><br><p><span><strong><span>You’ll achieve more at HSBC </span></strong></span></p><br><br><p><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” </span></p><br><br><br><p><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. </span></p><br><br><br><p><span><strong><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></strong></span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Portaluna, a Morgans Originals Hotel</strong></p><br><p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p><br><p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><br><br>Job Description<br><br><p>Responsibilities</p><br><p>Operational Management:</p><br><p>· Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service, monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams.</p><br><p>· Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.</p><br><p>· Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.</p><br><p>· Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</p><br><p>Team Leadership:</p><br><p>· Lead, mentor, and train the In-Room Dining team ensuring they adhere to service standards and operational procedures.</p><br><p>· Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.</p><br><p>· Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.</p><br><p>· Set performance expectations, provide coaching and support, and recognize team achievements.</p><br><p>Guest Experience &amp; Satisfaction:</p><br><p>· Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.</p><br><p>· Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.</p><br><p>· Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.</p><br><p>· Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.</p><br><p>· Monitor guest feedback and consistently work towards improving the overall guest experience.</p><br><p>Revenue Generation &amp; Upselling:</p><br><p>· Collaborate with the F&amp;B Operations Manager and F&amp;B Director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates.</p><br><p>· Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue.</p><br><p>· Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</p><br><p>Inventory &amp; Stock Control:</p><br><p>· Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner.</p><br><p>· Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service.</p><br><p>· Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</p><br><p>Staffing &amp; Scheduling:</p><br><p>· Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours.</p><br><p>· Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards.</p><br><p>· Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met.</p><br><p>· Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards.</p><br><p>· Support the development of team members, creating opportunities for growth and promoting internal talent.</p><br><p>Menu Planning &amp; Quality Control:</p><br><p>· Collaborate with the Executive Chef and F&amp;B Operations Manager and F&amp;B Director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences.</p><br><p>· Ensure the quality and presentation of food and beverages meet the hotel’s high standards before being sent to the guest room.</p><br><p>· Maintain strict hygiene and food safety standards within the in-room dining service.</p><br><p>· Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</p><br><p>Health, Safety &amp; Compliance:</p><br><p>· Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department.</p><br><p>· Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards.</p><br><p>· Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas.</p><br><p>· Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</p><br><p>Collaboration with Other Departments:</p><br><p>· Work closely with other F&amp;B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services.</p><br><p>· Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</p><br><p>Administrative &amp; Reporting:</p><br><p>· Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results.</p><br><p>· Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs.</p><br><p>· Maintain accurate records of inventory, sales, payroll, and employee attendance.</p><br><p>· Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</p><br><p>Additional Responsibilities:</p><br><p>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><br><br>Qualifications<br><br><p>Abilities/Key Competencies/Skills</p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p><br><p>Leading Myself</p><br><p>· Positive Orientation</p><br><p>· Operational Decision Making</p><br><p>· Self-Development &amp; Management</p><br><p>Leading Others</p><br><p>· Developing an Empowered Team</p><br><p>· Leading an Engaged and Diverse Team</p><br><p>· Communication</p><br><p>Leading the Business</p><br><p>· Advocating Guest Passion</p><br><p>· Business Planning and Analysis</p><br><p>· Business Improvement and Change</p><br><p>Experience/Certificates/Education</p><br><p>· Experience: Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment. Experience in financial management, revenue optimization, and cost control.</p><br><p>· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</p><br><p>· Skills &amp; Attributes:</p><br><p>o Strong leadership and people management skills.</p><br><p>o Excellent interpersonal and communication abilities.</p><br><p>o Attention to detail and strong organizational skills.</p><br><p>o Proven ability to manage multiple priorities and meet deadlines.</p><br><p>o Ability to handle confidential and sensitive information.</p><br><p>o Strong understanding of food and beverage trends, menu development, and service excellence.</p><br><p>o Proficiency in relevant software and MS Office Suite.</p><br><p>o Professional and well-presented at all times.</p><br><p>o Customer-centric approach with a passion for hospitality.</p><br><p>o Proactive problem-solver with a solutions-oriented mindset.</p><br><p>o Ability to work in a fast-paced, dynamic environment.</p><br><p>o Must be able to handle multiple tasks and adapt to changing priorities.</p><br><p>· Language:</p><br><p>o Excellent reading, writing and oral proficiency in English language.</p><br><p>o Ability to speak other languages and basic understanding of local languages will be an advantage.</p><br><br>Additional Information<br><br><p>What awaits you...</p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.</li></ul> </div>

1 Job Title<br>Project Manager<br>Department<br>Admin. – Corporate Affairs<br>Direct Supervisor<br>Egypt Head of Projects & Facility<br>Job Number<br><br>2 Job Purpose<br>- Provide the required quality services related to construction of new buildings, support the Engineering Unit for new fit out works / renovation works, opting towards obtaining best prices, minimizing cost and improvement of internal / external customer satisfaction.<br><br>- Manage the construction sites with all required supports for technical approvals, achieving the target completion and certifying of contractor’s progress payments, etc.<br><br>3 Dimensions<br>Operating Budget<br><br>EGP 10m annual Number of Staff<br><br><br>Capital Exp. Budget<br><br><br>EGP 500m<br>Other<br><br><br>- Project management: projects control and implementation consistent with Mashreq Corporate Identity and the project objectives (financial, business approvals, contract’s preparation, reporting, consultant’s follow up, design development, bidding preparation and review, contractor and execution control, supervision, all procurement duties internal and external, handling over the project, coordination between several bodies and documentations control)<br>- Preparation of relevant Project trackers and reports, Audit documents preparations, Frequent project updates to business, Project Progress meetings with<br>- Vendors, Consultant and Business, DLP Management)<br>- Financial control: budget, cash flow management for projects and running projects.<br>- Engineering: Manage all types of buildings, working drawings, coordination, and wide knowledge for all the electro-mechanical works. Interior, Civil works.<br>Technical office: Bill of quantities, quantity survey, cost estimate and analysis, procurement, submittals, materials selections, and workshop drawing.<br><br>- Review vendor and consultants submitted technical drawings, materials, Finishes, mood boards etc.<br><br>- Consultants,<br><br>- Site execution: Manage all items of construction works.<br><br>4 Key Result Areas<br>- Providing Architectural & Engineering services to Mashreq & MGN Egypt for Interior & Constructional Projects<br>- Lead the preparation of the planning, design and project management to ensure successful and timely execution of the projects.<br><br>- Prepare the overall projects plan objectives, master project schedule and financials, including project budget and work with the customer to ensure satisfactory delivery of the project.<br><br>- Lead, assemble and coordinate the project team including the consultants and contractors.<br><br>- Manage outsourced resources (project managers, architects, designers, construction crews, etc.) to achieve successful completion of the project.<br><br>- Comply with Mashreq’s policies for tendering and managing vendor activity and performance to ensure compliance with the overall objectives of the project (project objectives, costs, standards, and schedules) to ensure compliance with planned expenditure. (Ensuring compliance with Mashreqbank operating policies and procedures, health and environmental standards and with all related local regulations)<br><br>- Based on the request from Business/RE Team, conduct the site visit to verify the site conditions and available infrastructure of new development projects (rented and owned)<br><br>- Preparing the estimate budget, approvals and sign off by the delegated proper business approvals prior to any commitments.<br><br>- Plan and implement project management strategies to ensure the successful and timely execution of the projects, along with cost management.<br><br>- Coordination between various internal (IT, marketing, digital, branch operations, safety and security, cash management) and external parties (vendors, project managers, architects, contractors, government bodies) to achieve successful completion of the project<br><br>- Manage and supervise the construction work, maintaining the progress against the approved schedules to achieve its objective in line with the goal of Admin. Dept.<br><br>- Ensure all contractual obligations are clear as to scope of work etc. and terms and conditions cover Mashreq Bank’s interests.<br><br>- Manage the financial expenditure budgets of the project and monitor costs to ensure compliance with planned expenditure<br><br>- Verify and keeping track of the certified payment by consultant to contractors<br><br>- In-house expertise in design productions, cost management, tender management, etc. reducing/eliminating the need to appoint external consultants<br><br>- Understand Business Requirement; ensure that the expected outcome is reached in terms of quality, quantity, satisfaction, end user satisfaction and bottom-line contribution.<br><br>- Ensure all contractual obligations are clear as to scope of work etc. and terms and conditions cover Mashreqbank interests.<br><br>- Working on MB Premises Sustainability to focus on green building materials, managing resources consumption and reducing harmful emissions.<br><br>- Working on Green projects, along with the LEED Consultant to incorporate the usage of FSC certified products, low VOC content materials, recycled content etc. that will lead to a healthy environment, conserve energy and reduce pollution etc.<br><br>- Delivering prompt and accurate services in professional manner to keep the branches and premises at excellent satisfaction.<br><br>- Oversee technical management of all Fit out services, to ensure the required quality, standards and best practices are implemented and exceeded where possible.<br><br>- Value Engineer projects to get the optimum result / output, financially & operationally.<br><br>- Render technical support in implementing new digital concept offices and Branch fit out projects across Egypt and abroad as required<br><br>- Perform inspections for bank's premises to ensure the quality of services provided.<br><br>- Support in Handling and following up on requests and complaints related to facilities management within the bank premises.<br><br>- Support in Coordination between the demand and supply of and consumables (related to FM) within the bank premises<br><br>- Ensure full compliance with all relevant legal, regulatory, environmental, and safety standards, and proactively manage project risks.<br><br>- Support to Maintain, control and operate bank's 24/7 main Data centers and UPS equipment’s’ with zero downtime.<br><br>- Oversee and direct external resources, including external project managers, architects, and contractors, to achieve successful project completion<br><br>- Ensure all project deliverables are met and formally signed off, and facilitate a smooth handover to relevant operational teams.<br><br>5 Operating Environment, Framework and Boundaries, Working Relationships<br>- For Mashreq projects, cost needs to be agreed with Business Management, as per ADM prior to proceeding with the activities. Best services to be provided in all aspects by keeping in mind the total budget, quality of deliverables and the turnaround time required/available to complete the project.<br><br>- As support/service always maintain appropriate coordination standard with external, internal customers at all levels.<br><br>- The success of the job depends on understanding the corporate reality and administrative needs of business. Authority Delegation Manual, Service quality Standards, Supplier quality Standards and local regulations related to the functions<br><br>- All functions involve service to internal customer across the bank and its subsides. This requires close- coordination and relationships with the ultimate user and supplier (internal and external customers- at all levels) due to requirements of turnaround time, quality and cost effectiveness.<br><br>- Cost Saving and revenue increment and timely delivery of services with high quality is essential for the job holder.<br><br><br>6 Problem Solving<br>- Manage and resolve internal and external customer complaints regarding service quality and turnaround time, ensuring prompt and effective solutions. Proactively identify and address urgent issues to prevent future problems.<br>7 Decision Making Authority & Responsibility<br>- Provide prompt technical and engineering support for all fit-out and project-related requirements.<br>- Manage the full project lifecycle, including initiation, design, execution, monitoring, control, and closure.<br>- Ensure approved designs are implemented within agreed timelines, budgets, financial authorities, and internal governance requirements.<br>- Deliver practical and cost-effective solutions to meet business and end-user requirements.<br>- Optimize the use of available resources, fixed assets, and standardized processes to improve efficiency.<br>- Ensure timely, cost-effective delivery of goods and services in line with required quality standards.<br>- Maintain compliance with internal policies, approved standards, contractual requirements, and applicable regulatory obligations.<br>8 Knowledge, Skills and Experience<br>- Bachelor’s degree in Architect/ Civil Engineering from a reputed University.<br><br>- Must be computer literate preferably with MS Project / Auto Cad, etc.<br><br>- Experience for minimum 8 years in Project Management of Building out of which at least 2 years especially as client’s representative or consultant’s representative at the building construction sites, processing and certifying of contractor’s progress payments.<br><br>- Good Organization, planning and time management skills<br><br>- Ability to work in a team creating the best possible work environment.<br><br>- Proven leadership skills along with strong inter-personnel, communication & organizational skills.<br><br>- Familiar with local market dynamics and regional/ international in general.<br><br>- Excellent command over spoken / written English.<br><br>- Knowledge of local regulations and building controls authorities policies / procedures<br><br>- Knowledge of local vendors / contractors and the best contractual practices<br><br>Job Holder<br>Shahd Afifi<br><br>Date<br>26.08.2026<br><br>Line Manager<br>Sherine Kamel<br><br><br>Date<br>26.08.2026<br>Approved By<br><br><br>Date

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span><span>Requisition ID</span></span> <span><span>36891</span></span> <br> <span><span>Office Country</span></span> <span><span>Egypt</span></span> <br> <span><span>Office City</span></span> <span><span>Cairo</span></span> <br> <span><span>Division</span></span> <span><span>Banking Countries of Operations&nbsp;&nbsp;</span></span> <br> <span><span>Contract Type</span></span> <span><span>Regular&nbsp;</span></span> <br> <span><span>Contract Length</span></span> <br> <span><span>Posting End Date</span></span> <span><span>29/07/2026&nbsp;</span></span> <br> </span><p><strong>Purpose of Job</strong></p><br> <p>An Associate Banker is sought to work in the EBRD office in Cairo with dedication to the Energy Sector team in Egypt. The EBRD Egypt Energy Team seek a professional with the experience, capability and enthusiasm to become part of our growing success story in Egypt.</p><br> <p>The Associate Banker contributes to all phases of the project cycle, including project origination, structuring, negotiations, execution, and implementation and monitoring. The Associate Banker will take responsibility for those tasks assigned to him/her by the operation leader, which may include undertaking comprehensive due diligence, including financial, market, integrity and EBRD policy compliance, as well as effective post-signing implementation and monitoring. The Associate Banker is also expected to be part of legal analysis and documentation and carries out these tasks as part of a project team under the guidance of an operation leader or under the supervision/guidance of more senior bankers or the team Director.</p><br> <p>The Associate Banker role may also include elements of business/pipeline development, client management and policy dialogue. In such cases, the AB will be expected to contribute to all aspects of project development including project origination, structuring, execution followed by implementation and monitoring.</p><br> <p>The project life-cycle involves several stages from origination to signing, followed by implementation and monitoring until full completion and repayment or exit. All the stages involve different tasks such as business marketing, project due diligence analysis, structuring and approval, negotiation and signing of project agreements, disbursement and monitoring.</p><br> <p>The role of the Associate Banker is to contribute, as a project team member, to the structuring, implementation and monitoring of debt and equity transactions, and their effective implementation and monitoring in line with the Bank’s operational objectives.</p><br> <p>Under the guidance of the operation leader and/or more senior bankers, the Associate Banker performs those tasks assigned to him/her. The Associate Banker may also co-ordinate the work of more junior team members and interacts with internal and external counterparts as required.</p><br> <p><strong>Accountabilities &amp; Responsibilities</strong></p><br> <p>Under the guidance of the operation leader or a more senior banker:</p><br> <p><strong>Structuring and Execution</strong></p><br> <ul> <li>Work as a project team member on transactions, contributing to all aspects of project structuring and execution, including working with client counterparts, consultants and other parties to progress the project;</li> <li>Be the primary driver of the scope and quality of project due diligence, including financial, market, integrity and EBRD policy compliance;</li> <li>Prepare internal project documentation, including approval project memoranda, financial models, draft term sheets,&nbsp; presentations, etc. as and when required;</li> <li>Take responsibility, as Technical Cooperation (TC) operation leader, to design and process technical co-operation assistance, ensuring that TC processing and approval fits with the approval schedule of any related investment project or the related policy dialogue initiative;</li> <li>Ensure that all tasks within his/her responsibility areas are completed within the specified time frames to a high standard and in line with the policies, procedures and objectives of the Bank.</li> </ul> <p><strong>Portfolio Monitoring, Value Creation and Reporting</strong></p><br> <ul> <li>Take responsibility for the implementation and monitoring of all projects to which the Associate Banker is assigned, including compliance with project agreements and Bank procedures related to disbursement; monitoring of progress of the project implementation and financial performance of the client; assessing evolving risk factors and monitoring and assessing covenant compliance, in the case of more senior Associate’s they may become the OL for the project once it is in implementation and/or monitoring phase;</li> <li>Prepare timely and comprehensive monitoring reports and include recommendations for corrective actions where required and ensure these proposed corrective actions and recommendations are brought to the attention of more senior team members;</li> <li>As TC operation leader, ensure effective implementation and monitoring of TC assignments to ensure their compliance with donor reporting requirements, operational objectives and that all reports are of a high quality;</li> <li>As a project team member, perform all such tasks as may be assigned by the operation leader and provide constructive advice, guidance and supervision to more junior members of the project team.</li> </ul> <p><strong>Business Development</strong></p><br> <ul> <li>Assist, as required, with marketing and business development efforts.</li> </ul> <p>The responsibilities of the Associate Banker are designed to allow for the development of transaction expertise and expansion of responsibilities, leading to assuming the role of an operation leader on standard, non-complex transactions. In such cases, the Associate Banker’s accountabilities and responsibilities would be increased to undertake a role of an operation leader under the supervision/guidance of more senior bankers or the Team Director.</p><br> <p><strong>Qualifications, Skills, Experience &amp; Knowledge:</strong></p><br> <ul> <li>Bachelor’s degree. Master’s degree preferred or equivalent experience in the areas of expertise.</li> <li>Professional qualification such as ACA, CFA, ACCA, or CIMA desirable.</li> <li>Strong quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models.</li> <li>Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis.</li> <li>Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules.</li> <li>Excellent understanding of relevant systems and processes.</li> <li>Ability to work effectively as a team member and to deadlines and under time pressure.</li> <li>Excellent written and oral communication skills in English.</li> <li>Good command of Arabic (oral and written) is an advantage.</li> <li>Relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards, including project finance and corporate finance.</li> <li>Practical experience of participating in transactions through the full project life cycle.</li> <li>Exposure to experience in Egyptian energy market is preferred.</li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD&nbsp;</strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.&nbsp;&nbsp;</span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.&nbsp;</span></span></p><br> <p><span><span>The EBRD environment provides you with:&nbsp;</span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.&nbsp;</span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.&nbsp;</span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do.&nbsp;</span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.&nbsp;</span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does.&nbsp; As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.&nbsp;&nbsp;&nbsp;</span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).&nbsp;</span></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages one or several larger accounts or acts as the account lead for a substantial part of a top account. Understands the customer s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE s strategy. Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account. Accountable for pipeline building; accountable for and supportive in deal closing and orchestrating the deal team. Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business. Develops and engages with the extended partner ecosystem to maximize HPE s presence in the account. Constantly develops information technology industry knowledge to position HPE s portfolio in the account. Orchestrates, engages, guides and provides feedback to the extended account team members. Acts as customer s advocate inside HPE. Plans for accounts to deliver results through the financial year and beyond.</p><p>Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.</p><p>Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions. Influences the decision-making of customer executives through describing the value of HPE's solutions and their relevance to the customer's priorities. Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business. When appropriate, understands the innovation agenda and digital journey of the customer, and provides input into them. Builds a business value framework for the customer. Builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way. Drives growth in HPE's strategic value portfolio through positioning these solutions with the customer. Formulates and presents technology choices for the customer that will expand HPE's presence and margin in the account. Leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance. Contributes to internal reviews connected to deals and sales planning. Engages with the customer to identify opportunities. Translates customers' business challenges and goals into IT opportunities. Ensures a strong and rightsized pipeline funnel from the account team. Leads pipeline building activities for the account, involving account team members as appropriate. Identifies and develops opportunities for short and mid-term success. Proactively leads early engagements. Accountable for deal closure. Ensures ownership throughout the team for the deals in the pipeline. Drives deals to closure through a multi-disciplinary team, including partners. Develops and maintains a professional relationship network within the customer to maximize efficiency and effectiveness for HPE. Understands and leverages the underlying principles for the customer organization's functioning. Builds influential relationships with executives. Defines an effective engagement model with the customer's key influencers and decision makers. Develops and maintains a view of the partner landscape in the account. Develops partner relationships. Runs an active governance process for the partner network for the account. Works with the Partner Business Manager to assess and update the partner strategy for the account. Develops and updates expertise in IT technology. Engages as appropriate with the customer's CTO/CIO. Articulates relevant modern trends in IT and presents them to executives within the customer when appropriate. Describes HPE's portfolio and references its use in other customers. Builds, develops and leads the extended account team. Runs a governance with the extended team and empowers account team to engage on different levels within the account. Establishes a recurring process to provide feedback to the account team members and the relevant managers. Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience. Utilizes HPE tools and processes for customer advocacy. Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty. Develops and executes a comprehensive account business plan for defined accounts. Manages the collective effort to build and maintain both strategic and tactical elements of the plan. Shares and aligns the plan with relevant stakeholders of the account.</p><p>University or Bachelor s Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired. Typically 6-10+ years account management experience. Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus. Experience in vertical industry preferred. Experience in different sales roles is a plus.</p><p>Drives Results : Shows strong will to win, is persistent in face of obstacles and has a clear results orientation. Strategic Planning : Able to skillfully articulate a vision for the future and a path to achieve it in an account business plan, aligned with the HPE strategy, direct leadership, and the HPE business units. Sales Execution : Able to efficiently deliver on short term sales engagements and objectives. Continuous Learning : Continuously and actively pursues own learning. IT Industry Acumen : Builds and maintains thorough knowledge of cutting edge IT industry developments and technology trends with potential impacts to our customers. HPE Portfolio Knowledge : Builds and continually updates a thorough understanding of HPE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers. Team Leadership : Skilled at leading teams (including dispersed and indirect team members) successfully through sales engagements in a complex matrix organization. Network/Relationship Building : Skilled at creating strong professional relationships; understands and leverages the value of networks and collaboration. Two-way communication</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University or Bachelor s Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired. Typically 6-10+ years account management experience. Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus. Experience in vertical industry preferred. Experience in different sales roles is a plus.</p><p>Drives Results : Shows strong will to win, is persistent in face of obstacles and has a clear results orientation. Strategic Planning : Able to skillfully articulate a vision for the future and a path to achieve it in an account business plan, aligned with the HPE strategy, direct leadership, and the HPE business units. Sales Execution : Able to efficiently deliver on short term sales engagements and objectives. Continuous Learning : Continuously and actively pursues own learning. IT Industry Acumen : Builds and maintains thorough knowledge of cutting edge IT industry developments and technology trends with potential impacts to our customers. HPE Portfolio Knowledge : Builds and continually updates a thorough understanding of HPE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers. Team Leadership : Skilled at leading teams (including dispersed and indirect team members) successfully through sales engagements in a complex matrix organization. Network/Relationship Building : Skilled at creating strong professional relationships; understands and leverages the value of networks and collaboration. Two-way communication : Able to listen actively to understand the perspectives of others, and to articulate value propositions, plans, and proposals in language relevant to the customer, partner or internal stakeholder. Influencing and Negotiating : Understands and proficiently leverages influencing and negotiation techniques. Business Acumen : Understands how different parts of a business interoperate to produce business outcomes and how actions impact company results. Has a thorough understanding of general business concepts and the economy. Able to understand financial reports and make relevant conclusions for planning. Similar principles apply to public sector organizations. Operational Excellence : Able to show predictability and operational excellence both internally and externally. Integrity : Acts with integrity throughout complex situations even if under pressure. Vertical/Industry Knowledge Preferred : Understands the customer's industry landscape, enterprise architecture, and partner and influencer ecosystem, and is able to use this knowledge to build and advise the customer on its digital journey plan. Consulting : Can synthesize a number of skills and relevant knowledge to guide the customer through a process of achieving business outcomes leveraging HPE's portfolio.</p><p></p></section>

The Position<br><br> JOB DESCRIPTION <br><br>The 2026–2029 UNFPA Strategic Plan emphasizes the critical role of strategic partnerships, donor diversification, innovative financing, and impactful advocacy to shift social norms. To deliver on these priorities, the Regional Office (RO) is repositioning and strengthening its Partnerships and Resource Mobilization function into an integrated Strategic Partnerships and Innovative Financing platform.<br><br>The position will be under the overall supervision of the Regional Director and in close collaboration with the Headquarters division, as well as the Communications and Advocacy Advisor.<br><br>How You Can Make a Difference<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose<br><br>The Strategic Partnerships and Innovative Financing Advisor will lead this transformation, ensuring that advocacy, financing, and external engagement are fully aligned to maximize influence, mobilize diverse resources, and advance UNFPA’s mandate at the regional and country levels. Specifically, the SPIF advisor will work across program units to identify and diversify funding sources from private sector and philanthropic institutions. It will also systematically focus on and leverage work with International Financing Institutions, including Islamic financing.<br><br>You Would Be Responsible For<br><br> Integrated Strategic Partnerships and Advocacy Reposition and reprofile the regional partnerships function to ensure full integration of financing, advocacy, and visibility objectives as a function of achieving programmatic results delineated in Country Program Documents and Regional Program outputs. Conduct risk assessments for potential partnerships and identify mitigation measures to assist program and country teams in their ability to sustain operations, especially with governments and rights based organizations. Ensure coherent messaging and coordinated engagement across all external interactions with governments, parliamentarians, international financial institutions, private sector, and civil society focusing on domestic financing opportunities. Strengthen UNFPA’s influence in regional intergovernmental bodies, networks, and forums to advance ICPD commitments and social norm change as key partners. Expand UNFPA’s engagement with governments, parliaments, international financial institutions, especially Islamic financing, private sector actors, and civil society. Develop a coalition of partners/donors in support of sectoral responses to the four UNFPA Strategic Plan outcome areas. Strategic Advice and Coordination Provide high-level advice to the Regional SMT on partnership trends, risks, and opportunities, including funding foresight mapping on a regular and updated basis regarding trends, allocations and upcoming opportunities/risks for partnerships; both for country level and regional level engagements. Act as regional liaison with Headquarters divisions (e.g., Division for Communications and Strategic Partnerships, Division for External Relations), ensuring coherence between global and regional strategies. Coordinate regional contributions to global partnership and financing dialogues informed by regular country and regional updates from the field. Provide technical guidance and on-demand support to CO focal points on partnerships, resource mobilization, and financing especially during the CPD process and during major transitional periods such as the rollout of a new SP. Build capacity of CO staff through training, mentoring, regional workshops, and communities of practice. Ensure COs are equipped with tools and approaches for donor diversification and innovative financing. Donor Diversification and Innovative Financing Lead the design and execution of regional strategies for donor diversification, targeting non-traditional donors, private philanthropy, IFIs, and emerging economies. Identify and pursue innovative financing opportunities, including blended finance, impact investment, and climate or demographic dividend financing. Forge partnerships with regional development banks, sovereign wealth funds, and other financial actors to leverage new resources; special emphasis will be given to leveraging new partnerships in the GCC as part of the global strategy. Support Country Offices in structuring and scaling innovative financing initiatives and diversifying their donor base. Resource Mobilization and Coalition-Building Enhance the region’s ability to mobilize resources, build multi-stakeholder coalitions, and amplify programmatic impact under one coordinated structure. Provide technical support and capacity-building to Country Offices on resource mobilization, donor engagement, and strategic advocacy. Oversee donor reporting and communications, ensuring high-quality, streamlined, and persuasive advocacy and visibility products. Track financing trends and advise senior leadership on emerging opportunities to strengthen UNFPA’s positioning. Knowledge Management and Capacity Development Capture, package, and disseminate lessons learned and best practices on partnerships, financing, and advocacy across the region. Develop guidance, tools, and training materials for Country Offices on engaging governments, parliaments, private sector, and innovative financing actors. Mentor and strengthen the capacity of partnerships and communications staff across the region. Innovation and Digital Engagement Deploy digital platforms and solutions, and data-driven tools to expand financing opportunities. Identify innovative financing mechanisms relevant to demographic dividend, SRHR, and gender equality. Promote innovative, tech-enabled approaches to coalition-building and advocacy. <br><br>Education<br><br>Qualifications and Experience: <br><br>Advanced university degree in economics, finance, business administration, international relations, public policy, or another relevant field.<br><br>Experience<br><br>At least 10 years of progressively responsible experience in partnerships, resource mobilization, or financing in international development. Intimate knowledge of and experience in working with Islamic financing. Proven experience in working systematically with the private sector and philanthropic organizations in the region. Experience in the Gulf Cooperation Council countries is considered an asset. Demonstrated expertise in innovative financing and donor diversification. Track record in high-level external engagement and political advocacy. Experience leveraging digital technologies and tools for partnerships or financing desirable. UN system or multilateral experience an asset.<br><br>Languages<br><br>Fluency in English and Arabic required. Knowledge of another UN language an asset<br><br>Values<br><br>Required Competencies: <br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change <br><br>Core Competencies<br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,<br><br>Functional Competencies<br><br> Advocacy/advancing a policy-oriented agenda Leveraging the resources of national governments and partners/building strategic alliances and partnerships Delivering results-based programmes Resource mobilization and innovative financing <br><br>Compensation And Benefits<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.

Job Description<br><br>The Position:<br><br>The Strategic Advocacy Advisor will lead the repositioning of the regional communications and advocacy function into a strategic, outward-facing, and impact-driven platform. S/he reports directly to the Regional Director and acts as a central figure in advancing UNFPA’s mandate at both the regional and country levels. This role operates in close collaboration with Headquarters divisions and the newly established Strategic Partnerships and Innovative Financing Advisor to ensure that advocacy, financing, and external engagement are fully aligned to maximize influence and mobilize diverse resources.<br><br>How you can make a difference:<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose:<br><br>Given the 2026–2029 UNFPA Strategic Plan's strong emphasis on strategic partnerships, donor diversification, innovative financing, and the need for more impactful advocacy to shift social norms, the primary purpose of the Strategic Advocacy Advisor is to lead the transformation of the Regional Office's communications and advocacy function.<br><br>The advisor will reposition this function into a more strategic, outward-facing, and impact-driven platform. The purpose of this role is to provide strategic communication advisory to ensure that overall messaging is aligned with the organization's mission, priorities, and branding, ultimately making UNFPA ‘bold, vocal, and visible’ across the Arab States region.<br><br>The Advisor will act as a central champion for the International Conference on Population and Development (ICPD) Agenda, utilizing evidence-based campaigning to drive progress toward UNFPA's "Three Transformative Results": zero unmet need for family planning, zero preventable maternal deaths, and zero gender-based violence and harmful practices. The Advisor will ensure that all external messaging is directly embedded in the design of donor engagement strategies to ultimately ensure that communications act as a proactive enabler of financing and partnership outcomes rather than functioning as a parallel service. Ultimately, the job purpose is to ensure that UNFPA’s narrative is compelling, consistent, and evidence-driven, allowing the organization to speak with one unified voice regionally. The Advisor will maximize UNFPA's political influence, navigate complex socio-cultural sensitivities, bridge the humanitarian-development-peace nexus, and successfully mobilize diverse resources to support sustainable progress.<br><br>You would be responsible for:<br><br>High-Level Regional Policy & Intergovernmental Advocacy <br><br>Lead high-level policy dialogue with regional intergovernmental bodies, such as the League of Arab States (LAS) and the United Nations Economic Commission for Africa (UNECA) and the African Union Integrate population dynamics, youth empowerment, and SRHR priorities into regional development agendas. Provide timely risk assessments and strategic advice to the Regional Director regarding political sensitivities surrounding gender, bodily autonomy, and human rights. Provide technical and advocacy support to UNFPA Country Offices (COs) to influence domestic legislation, national budgets, and health strategies<br><br><br>Strategic Communications and Narrative Development <br><br>Develop compelling narratives and flagship advocacy messages to advance UNFPA’s mandate and ICPD agenda in the region. Coordinate multiple strategies to enhance UNFPA digital presence and ensure innovative engagement of social media for both internal and external communication. Ensure that communications are fully embedded in the design of advocacy engagement strategies and partnership building. Outsource routine translation and proofreading tasks through retainer arrangements with specialized consultants to allow staff to focus on strategic, higher-value functions.<br><br><br>Humanitarian-Development-Peace Nexus Integration <br><br>Tailor advocacy strategies to protect women and girls in active conflict zones and protracted displacement settings (e.g., Sudan, Yemen, Syria, and Palestine). Ensure advocacy and communications are inclusive of humanitarian contexts. Bridge the gap between immediate humanitarian response (such as GBV clinical management in camps) and long-term legal and institutional protections.<br><br><br>Strategic Alliances & Sustainable Financing <br><br>Integrate communications and advocacy strategies with resource mobilization and partnership-building, ensuring maximum influence and visibility for financing objectives. Provide a revised platform for engagement with governments, parliamentarians, international financial institutions, private sector actors, and civil society. Strengthen ASRO's strategic focus on funding diversification, with streamlined and strengthened advocacy and donor-facing communications. Cultivate strategic networks with civil society organizations, academic institutions, youth-led groups, and religious or cultural leaders to champion family planning and gender equality through culturally grounded frameworks.<br><br><br>Evidence-Based Campaigning & Demographic Intelligence <br><br>Partner with regional demographic and data units to translate census results and socio-economic data into compelling policy briefs, white papers, and advocacy strategies tailored for government ministries. Advocate for public investments in the region’s massive youth population, focusing on primary healthcare integration, adolescent girls' rights, and youth inclusion. Harness digital media, analytics, and innovative platforms to extend reach and impact<br><br><br>Qualifications and Experience: <br><br>Education: <br><br>Advanced university degree in communications, journalism, media studies, international relations, or other relevant fields.<br><br>Knowledge and Experience: <br><br>At least 10 years of progressively responsible experience in communications, advocacy, or public affairs in international development. Demonstrated expertise in advocacy campaigns, social norm change, and political communications. Experience integrating communications with resource mobilization is desirable. Proven experience in digital advocacy and innovative communications tools. Demonstrated expertise in advocacy campaigns, social norm change, and political communications. Proven ability to navigate complex political environments, build consensus on sensitive gender/SRHR topics, and build trust with conservative stakeholders. UN system or multilateral experience an asset<br><br><br>Languages: <br><br>Fluency in English is required. Fluency in Arabic strongly preferred<br><br>Required Competencies: <br><br>Values:<br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change<br><br><br>Core Competencies: <br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,<br><br><br>Functional Competencies:<br><br>Advocacy/advancing a policy-oriented agenda Delivering results-based advocacy and communications strategies Creating visibility for the organization Innovation and digital communications <br><br><br>Managerial Competencies (if applicable):<br><br>Providing strategic focus Engaging internal/external partners and stakeholders Leading, developing and empowering people, creating a culture of performance Making decisions and exercising judgments <br><br><br>Compensation and Benefits:<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment:<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer:<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.<br><br>About UNFPA<br><br>We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.<br><br>Learn more

Job Description<br><br>The Position:<br><br>The 2026–2029 UNFPA Strategic Plan emphasizes the critical role of strategic partnerships, donor diversification, innovative financing, and impactful advocacy to shift social norms. To deliver on these priorities, the Regional Office (RO) is repositioning and strengthening its Partnerships and Resource Mobilization function into an integrated Strategic Partnerships and Innovative Financing platform.<br><br>The position will be under the overall supervision of the Regional Director and in close collaboration with the Headquarters division, as well as the Communications and Advocacy Advisor.<br><br>How you can make a difference:<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose:<br><br>The Strategic Partnerships and Innovative Financing Advisor will lead this transformation, ensuring that advocacy, financing, and external engagement are fully aligned to maximize influence, mobilize diverse resources, and advance UNFPA’s mandate at the regional and country levels. Specifically, the SPIF advisor will work across program units to identify and diversify funding sources from private sector and philanthropic institutions. It will also systematically focus on and leverage work with International Financing Institutions, including Islamic financing.<br><br>You would be responsible for: <br><br>Integrated Strategic Partnerships and Advocacy Reposition and reprofile the regional partnerships function to ensure full integration of financing, advocacy, and visibility objectives as a function of achieving programmatic results delineated in Country Program Documents and Regional Program outputs. Conduct risk assessments for potential partnerships and identify mitigation measures to assist program and country teams in their ability to sustain operations, especially with governments and rights based organizations. Ensure coherent messaging and coordinated engagement across all external interactions with governments, parliamentarians, international financial institutions, private sector, and civil society focusing on domestic financing opportunities. Strengthen UNFPA’s influence in regional intergovernmental bodies, networks, and forums to advance ICPD commitments and social norm change as key partners. Expand UNFPA’s engagement with governments, parliaments, international financial institutions, especially Islamic financing, private sector actors, and civil society. Develop a coalition of partners/donors in support of sectoral responses to the four UNFPA Strategic Plan outcome areas. Strategic Advice and Coordination Provide high-level advice to the Regional SMT on partnership trends, risks, and opportunities, including funding foresight mapping on a regular and updated basis regarding trends, allocations and upcoming opportunities/risks for partnerships; both for country level and regional level engagements. Act as regional liaison with Headquarters divisions (e.g., Division for Communications and Strategic Partnerships, Division for External Relations), ensuring coherence between global and regional strategies. Coordinate regional contributions to global partnership and financing dialogues informed by regular country and regional updates from the field. Provide technical guidance and on-demand support to CO focal points on partnerships, resource mobilization, and financing especially during the CPD process and during major transitional periods such as the rollout of a new SP. Build capacity of CO staff through training, mentoring, regional workshops, and communities of practice. Ensure COs are equipped with tools and approaches for donor diversification and innovative financing. Donor Diversification and Innovative Financing Lead the design and execution of regional strategies for donor diversification, targeting non-traditional donors, private philanthropy, IFIs, and emerging economies. Identify and pursue innovative financing opportunities, including blended finance, impact investment, and climate or demographic dividend financing. Forge partnerships with regional development banks, sovereign wealth funds, and other financial actors to leverage new resources; special emphasis will be given to leveraging new partnerships in the GCC as part of the global strategy. Support Country Offices in structuring and scaling innovative financing initiatives and diversifying their donor base. Resource Mobilization and Coalition-Building Enhance the region’s ability to mobilize resources, build multi-stakeholder coalitions, and amplify programmatic impact under one coordinated structure. Provide technical support and capacity-building to Country Offices on resource mobilization, donor engagement, and strategic advocacy. Oversee donor reporting and communications, ensuring high-quality, streamlined, and persuasive advocacy and visibility products. Track financing trends and advise senior leadership on emerging opportunities to strengthen UNFPA’s positioning. Knowledge Management and Capacity Development Capture, package, and disseminate lessons learned and best practices on partnerships, financing, and advocacy across the region. Develop guidance, tools, and training materials for Country Offices on engaging governments, parliaments, private sector, and innovative financing actors. Mentor and strengthen the capacity of partnerships and communications staff across the region. Innovation and Digital Engagement Deploy digital platforms and solutions, and data-driven tools to expand financing opportunities. Identify innovative financing mechanisms relevant to demographic dividend, SRHR, and gender equality. Promote innovative, tech-enabled approaches to coalition-building and advocacy.<br>Qualifications and Experience: <br><br>Education:<br><br>Advanced university degree in economics, finance, business administration, international relations, public policy, or another relevant field.<br><br>Experience<br><br>At least 10 years of progressively responsible experience in partnerships, resource mobilization, or financing in international development. Intimate knowledge of and experience in working with Islamic financing. Proven experience in working systematically with the private sector and philanthropic organizations in the region. Experience in the Gulf Cooperation Council countries is considered an asset. Demonstrated expertise in innovative financing and donor diversification. Track record in high-level external engagement and political advocacy. Experience leveraging digital technologies and tools for partnerships or financing desirable. UN system or multilateral experience an asset.<br><br><br>Languages<br><br>Fluency in English and Arabic required. Knowledge of another UN language an asset<br><br>Required Competencies: <br><br>Values:<br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change<br><br><br>Core Competencies: <br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,<br><br><br>Functional Competencies:<br><br>Advocacy/advancing a policy-oriented agenda Leveraging the resources of national governments and partners/building strategic alliances and partnerships Delivering results-based programmes Resource mobilization and innovative financing<br><br><br>Compensation and Benefits:<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment:<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer:<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.<br><br>About UNFPA<br><br>We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.<br><br>Learn more

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Shift Manager is responsible for leading and controlling all production activities during the assigned shift, ensuring that operations are performed safely, efficiently, and in accordance with the approved production plan, Sika standards, and customer requirements.<br><br>The role ensures effective deployment of people, equipment, and materials; achievement of safety, quality, productivity, cost, and delivery targets; and timely escalation of significant operational issues. The Shift Manager acts as the primary operational point of responsibility during the assigned shift within the defined level of authority.<br><br>Key Responsibilities<br><br>Shift Operations and Production Control<br><br>Plan, coordinate, and supervise all production activities during the assigned shift in accordance with the approved production schedule. Ensure achievement of shift targets relating to output, quality, yield, productivity, cost, and on-time completion. Allocate employees, equipment, materials, and other resources effectively across production lines. Monitor production progress throughout the shift and take timely action to address deviations, bottlenecks, or operational disruptions. Ensure that production processes are conducted in accordance with approved work instructions, formulations, specifications, and standard operating procedures. Coordinate product changeovers, line start-ups, shutdowns, cleaning activities, and other shift-related operational requirements. Ensure the proper use of raw materials, packaging materials, production equipment, and utilities. Act as the primary operational decision-maker during the shift within the established authority and escalation framework. Health, Safety, and Environment<br><br>Demonstrate visible safety leadership and ensure full compliance with Sika HSE requirements and applicable legal regulations. Conduct shift safety briefings and ensure that employees understand the relevant hazards, controls, and safe working procedures. Ensure the correct use of personal protective equipment and adherence to site safety rules. Stop any unsafe activity immediately and ensure that appropriate corrective action is taken before work resumes. Identify, report, and escalate unsafe conditions, near misses, environmental concerns, and incidents. Support incident investigations, root-cause analysis, and implementation of corrective and preventive actions. Ensure that emergency procedures are understood and followed by all shift employees. Maintain safe and environmentally responsible operations, including proper waste handling and spill prevention. Quality Management<br><br>Ensure that all products manufactured during the shift comply with approved Sika specifications, quality standards, and customer requirements. Verify that required in-process checks, sampling, testing, and production documentation are completed correctly. Coordinate with the Quality team regarding nonconforming products, process deviations, and quality concerns. Stop or hold production when quality requirements are not met, in accordance with the approved escalation and authorization process. Support investigations into quality deviations and customer complaints and ensure implementation of agreed corrective actions. Ensure that nonconforming materials and products are properly identified, segregated, and controlled. Performance Monitoring and Reporting<br><br>Monitor and report shift performance against established KPIs, including:Safety performance Production output Schedule adherence Yield and material consumption Productivity and efficiency Equipment downtime Waste and production losses Product quality and process deviations Investigate performance gaps and implement immediate containment or corrective actions within the assigned authority. Maintain accurate production logs, shift reports, downtime records, material consumption records, and incident reports. Escalate significant safety, quality, maintenance, staffing, or production issues to the relevant manager in a timely manner. Ensure that all data entered into SAP or other production systems is complete, accurate, and submitted on time. Team Leadership and Workforce Management<br><br>Lead, supervise, and support the shift team, including operators, technicians, helpers, and other assigned employees. Assign responsibilities and communicate clear performance expectations at the beginning of each shift. Monitor employee attendance, punctuality, breaks, overtime, workplace conduct, and compliance with company procedures. Ensure appropriate staffing levels and coordinate any urgent staffing requirements with Production Management and HR. Provide on-the-job guidance, coaching, and feedback to shift employees. Identify training and development needs and communicate them to the relevant manager. Support employee performance management and disciplinary processes in coordination with Production Management and HR. Promote teamwork, accountability, respect, and effective communication among shift employees. Equipment and Maintenance Coordination<br><br>Monitor equipment condition and operational reliability throughout the shift. Ensure that operators complete required equipment inspections and basic autonomous maintenance activities. Report breakdowns, abnormalities, and equipment risks to the Maintenance team without delay. Coordinate with Maintenance to prioritize interventions and minimize production downtime. Ensure that equipment is safely isolated and released for maintenance in accordance with applicable procedures. Verify that equipment is safe and operationally ready before production resumes. Record equipment downtime, causes, actions taken, and operational impact accurately. Shift Handover and Communication<br><br>Conduct structured shift-start briefings covering production priorities, safety requirements, quality concerns, staffing, and equipment status. Complete a clear and comprehensive handover to the incoming Shift Manager or Supervisor. Ensure that handovers include production status, pending orders, equipment conditions, quality issues, safety concerns, staffing matters, and required follow-up actions. Communicate relevant shift information to Production Management and other supporting departments. Attend operational meetings and contribute accurate information regarding shift performance and challenges. Workplace Organization and Continuous Improvement<br><br>Ensure that production and supporting areas are maintained in a clean, safe, and organized condition. Lead implementation and sustainability of 5S standards within the assigned shift and production areas. Ensure compliance with approved standard operating procedures and visual management requirements. Identify and propose opportunities to improve safety, quality, productivity, workflow, resource utilization, and cost efficiency. Participate in continuous improvement activities, root-cause analysis, and problem-solving initiatives. Encourage shift employees to report problems and contribute practical improvement ideas. Compliance and Audit Readiness<br><br>Ensure compliance with Sika policies, plant procedures, management systems, and applicable legal requirements during the shift. Maintain accurate and traceable shift documentation and operational records. Support internal, external, customer, certification, and regulatory audits. Ensure timely closure of assigned corrective actions and audit findings. Immediately escalate any significant noncompliance or operational risk through the appropriate management channels. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>Shift HSE performance and safety compliance Production output versus plan Schedule adherence Product quality and right-first-time results Yield and material usage variance Labor productivity and shift efficiency Waste, rework, and production losses Equipment downtime and response time Compliance with standard operating procedures Accuracy and timeliness of shift reports5S and workplace organization results Attendance and overtime management Completion of corrective and improvement actions<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Chemical, Industrial, Production, or another relevant Engineering discipline. A relevant technical diploma may be considered where supported by substantial and directly relevant manufacturing experience. Typically, 3–7 years of experience in a manufacturing or production environment. At least 1–2 years of experience leading a production shift, line, or operational team. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is preferred. Demonstrated ability to achieve production, quality, and delivery targets in a demanding manufacturing environment. Practical experience coordinating with Quality, Maintenance, Warehouse, and HSE functions. Experience working in a structured manufacturing environment with documented procedures and performance indicators. Technical Knowledge<br><br>Good understanding of manufacturing processes, production planning, and shop-floor operations. Working knowledge of production quality controls and nonconforming-product management. Good awareness of occupational health, safety, and environmental requirements in a manufacturing environment. Basic understanding of equipment operation, breakdown identification, and maintenance coordination. Ability to monitor and interpret production KPIs, including output, efficiency, yield, waste, and downtime. Working knowledge of ERP or production management systems, preferably SAP or an equivalent system. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Knowledge of 5S, Lean Manufacturing, root-cause analysis, or other continuous improvement methods is preferred. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is an advantage. Leadership Competencies<br><br>Strong shop-floor leadership and the ability to motivate, guide, and hold employees accountable. Ability to make timely, fact-based decisions within the assigned level of authority. Strong problem-solving skills and the ability to remain effective under operational pressure. Effective planning, prioritization, and resource-allocation skills. Clear communication and effective shift-handover capabilities. Ability to coordinate effectively with Production, Maintenance, Quality, Warehouse, and HSE teams. High level of responsibility, integrity, discipline, and reliability. Strong commitment to safety, quality, compliance, and operational excellence. Good written and spoken Arabic and English. Other Requirements<br><br>Willingness and ability to work on a rotating-shift schedule, including night shifts, weekends, and public holidays, according to plant operational requirements. Ability to respond appropriately to urgent production, safety, quality, staffing, and equipment-related matters during the assigned shift. Ability to work in an active manufacturing environment and comply with all applicable site safety and personal protective equipment requirements. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.