Database Developer Jobs

Job summary/overview:Responsible for providing regular and ad hoc pricing analysis and reporting for management; Work withdifferent Business Units to develop and implement pricing strategies for various markets and channels,organize baseline price information, analyze and report on inconsistencies and identify opportunities tooptimize sales and profitability through innovative price strategies.<br>Key responsibilities and accountabilities:(may perform other duties as requested, not specifically addressed in this document).<br>Pricing Analyst:• Works closely with the other pricing team elements and departments, and must be involved in thedaily business, to acquire knowledge, increase and consolidate technical knowledge and skills, as well asan overall business vision.• Executes specialized projects and activities and typically works according to set principles.• Supervise work of less experienced professionals, providing professional expertise and takingresponsibility for the end-product.• Improve the day-to-day activities/processes.• Manages and oversees the implementation of short-term activities within the team.<br>• Decisions are of an operational nature within a defined scope.• Positions on this level deliver their share of professional responsibilities, focusing on professionalexcellence.• Elaborates pricing models with medium complexity (example: price per minute, task, sale), with RFPswith some information.• Analyzing Request for Proposal (RFP) documents.• Researching the market to understand competitive landscape.• Identifying target market position by geography, market segment, customer group, etc.• Developing commercial/pricing strategy (e.g., low price or high quality) to achieve targeted marketposition(s).• Be an active part in the process of continuous improvement, proposing improvement and innovationmethods across the department and the company.• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limitedto GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS -Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, amongothers.• Communicate to the leadership any known infractions of these Corporate Policies and proceduresimmediately.<br>Decision Making Authority:Decisions Expected Report to the Pricing Manager any situation that may impact on the projects and organization Recommendations Expected Continuous organizational improvement. Produce fresh and imaginative ideas and solutions<br>Main Job Requirements Education and specific Training: Higher Education Degree, preferential areas: Management/Economics/ Accounting/Finance. Fluency in English: Pricing Analyst: minimum C1.<br>Work Experience:Pricing Analyst II: Minimum of 2+ years of experience in a similar role or in financial area. Pricing Analyst in BPO is a must<br>Required Skills:Technical Skills:Working knowledge of Microsoft Office (Excel, Word, and Outlook):• Proficiency in MS Excel.• Knowledge of Pivot Tables, SQL, BI tools or Workforce Management software is a plus. Competencies and specific skills:• Analytical ability.• Flexibility.• Planning & organizing.• Problem solving.• Time management.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re looking for a <b>Technical Customer Support Representative </b>to join Procore’s Customer Support department. In this role, you’ll utilize your strong problem-solving and people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.</p><br><br><br><p>As a<b>Technical Customer Support Representative,</b> you’ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. <b>This is an exciting opportunity to join our first CSR team in Cairo, Egypt</b>, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.</p><br><br><br><p>This position reports into the Senior Manager of Customer Support and will be based in our <b>Cairo, Egypt office</b>. We’re looking for someone to join us immediately!</p><br><br><br><p><b>What you’ll do:</b></p><br><br><ul> <li><p>Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</p><br><br></li> <li><p>Acquire and maintain a thorough understanding of Procore’s business model, systems, and technologies to optimize customer usage of the software suite.</p><br><br></li> <li><p>Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</p><br><br></li> <li><p>Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</p><br><br></li> <li><p>Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</p><br><br></li> <li><p>Document records and data security with consistent attention to detail and integrity.</p><br><br></li> <li><p>Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction.</p><br><br></li> <li><p>Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</p><br><br></li> </ul><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</p><br><br></li> <li><p>Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).</p><br><br></li> <li><p>Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</p><br><br></li> <li><p>Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</p><br><br></li> <li><p>Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</p><br><br></li> <li><p>Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</p><br><br></li> <li><p>Team player mentality with an open mind and the ability to work independently in a dynamic environment.</p><br><br></li> </ul><br><br> </div>

Company Description Photon Dental Group is a pioneering healthcare organization in Egypt, specializing in advanced dental and maxillofacial solutions. The group operates state-of-the-art radiology centers and cutting-edge dental laboratories that support a wide range of diagnostic imaging and digital dentistry services. Photon is dedicated to transforming the dental care experience for practitioners and patients through precision, innovation, and high-quality service. By integrating technology with clinical expertise, the group empowers dental professionals with reliable tools, comprehensive support, and streamlined workflows. Team members join a collaborative environment focused on improving outcomes and elevating standards in dental care. Role Description The Quality Assurance Manager is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing quality standards across Photon Dental Group’s radiology centers, digital dentistry operations, and laboratory services. The role includes developing, implementing, and maintaining quality assurance policies and procedures aligned with regulatory and accreditation requirements. Day-to-day tasks involve planning and conducting audits, reviewing documentation and workflow processes, monitoring key quality metrics, and driving corrective and preventive actions. The Quality Assurance Manager collaborates closely with clinical, technical, and administrative teams to ensure consistent service quality, risk management, and compliance, and leads training initiatives to promote a culture of continuous improvement. This role also supports the identification of process optimization opportunities and contributes to strategic projects that enhance patient and practitioner experience. Qualifications Experience in quality management, including developing and implementing QA frameworks, policies, and procedures within healthcare, dental, laboratory, or related settings. Strong skills in audit planning and execution, process evaluation, root cause analysis, and corrective and preventive action (CAPA) management. Knowledge of relevant healthcare quality standards, regulatory requirements, and accreditation guidelines applicable to diagnostic imaging, dental services, and laboratories. Proficiency in using data and metrics for quality monitoring, performance reporting, and decision-making, including basic familiarity with quality management software or tools. Effective communication, documentation, and stakeholder management skills, with the ability to train and support cross-functional teams on quality practices. Proven ability to work collaboratively in a clinical and technical environment, with strong organizational, time management, and problem-solving capabilities. Bachelor’s degree in dentistry, pharmacy, biomedical engineering, healthcare management, quality management, or a related field; advanced certifications in quality (e.g., CQI, Six Sigma, ISO-related training) are an advantage. Previous experience in a leadership or supervisory quality assurance role, preferably in dental, radiology, or laboratory services; fluency in English and Arabic is beneficial.

Occupation Description The Document Control Assistant Manager supports the overall management and strategic direction of document control activities across City Edge Developments’ projects. This role assists in establishing and maintaining effective document management systems, ensures compliance with internal procedures and project requirements, and supervises the execution of daily document control operations. The position requires leadership skills, cross-functional coordination, and a focus on improving efficiency, compliance, and data accuracy within the Document Control function.<br>Job Scope Manage the Head Office Document Control and Electronic Archiving function across projects and corporate departments. Develop, implement, and continuously improve document control procedures, workflows, standards, and policies. Manage the company's electronic document management and archiving system using Laserfiche. Establish and maintain a structured document classification, numbering, naming, indexing, and metadata system. Ensure proper control of project documentation. Ensure documents are properly reviewed, approved, distributed, archived, and retrievable throughout their lifecycle. Establish document retention, revision control, and document disposal procedures in accordance with company requirements. Coordinate with Projects, Development, Engineering, Construction, Commercial, Legal, Finance, Procurement, and Facility Management to ensure consistent document control practices. Monitor compliance with document control procedures and conduct periodic audits. Manage access permissions, document confidentiality, and controlled distribution of sensitive information. Lead the migration, digitization, indexing, and organization of legacy paper and electronic records into the electronic archiving system. Develop dashboards and reports to monitor document control performance, outstanding actions, document status, and compliance. Train document controllers and end users on Laserfiche and company document control procedures. Lead continuous improvement initiatives to increase efficiency, reduce paper dependency, and improve information retrieval. Ensure proper preservation and accessibility of the company's historical and critical records.<br>Education and Most Common Work Experience Requested Bachelor’s degree in Engineering, Information Management, Business Administration, or a related field.8+ years of relevant experience, preferably within real estate development, construction, engineering consultancy, or a similar environment. Previous experience managing a Document Control Department or centralized document management function. Strong practical experience with Laserfiche or a comparable Enterprise Content Management / Document Management System. Good understanding of document workflows, metadata, indexing, version control, electronic archiving, and records management. Experience with large-scale project documentation and construction/real estate records is highly preferred. Strong knowledge of Microsoft Office, particularly Excel and Share Point or similar document management platforms. Experience in developing and implementing Document Control procedures and standards. Strong leadership, organizational, communication, and analytical skills. Excellent attention to detail and ability to manage large volumes of information. Very good command of English, written and spoken.

Company Description North 29 Capital is a private holding company and investment office founded by Ahmed Hamdy El Akkad and Kerolos Nashaat, focused on building, acquiring, investing in, and scaling companies across multiple sectors. The firm operates with a modern family office and venture holding model, actively managing a portfolio of founder-led businesses and strategic investments across the MENA region and international markets. Its portfolio spans real estate, hospitality, construction, customer experience, enterprise technology, media, facility management, software infrastructure, and lifestyle brands. North 29 Capital combines capital, operational expertise, technology, branding, and strategic partnerships to drive long-term value creation. The company emphasizes durable businesses with strong operations, scalable technology, and strategic market positioning over short-term gains.<br>Role Description The Account Executive – Saa S Sales role is a full-time remote position responsible for driving revenue growth across North 29 Capital’s technology and software ventures. In this role, the Account Executive will prospect and qualify leads, manage the sales pipeline, conduct product demos, and present tailored Saa S solutions to prospective and existing clients. Day-to-day responsibilities include building and nurturing relationships with key stakeholders, negotiating contracts, collaborating with internal teams to ensure a smooth onboarding experience, and maintaining accurate records in CRM systems. The role also involves understanding client needs, providing ongoing account support, and identifying upsell and cross-sell opportunities within the portfolio. The Account Executive will work closely with leadership to meet sales targets, contribute to go-to-market strategies, and provide feedback on product improvements based on customer insights.<br>Qualifications<br> Candidates should possess strong lead generation and prospecting skills, including experience with outbound and inbound Saa S sales. Candidates should possess solid account management and customer service abilities to support clients throughout the sales and post-sale lifecycle. Candidates should possess excellent communication and relationship building skills to engage stakeholders, present solutions, and negotiate effectively. Proven Saa S sales experience, including managing a quota and closing deals in B2B or enterprise environments. Comfort with CRM tools, sales automation platforms, and basic data analysis to track pipeline and performance. Strong business acumen and ability to understand technology products, client pain points, and market dynamics in the MENA and international regions. Ability to work independently in a remote setting, manage time effectively, and collaborate across cross-functional teams. Bachelor’s degree in Business, Marketing, Technology, or a related field, or equivalent practical experience.

Company Description Lino Oats, a brand of 4A Nutrition, is a market leader in oat-based products in Egypt, founded on a commitment to nutritious food, responsible sourcing, and community and environmental care. Since 2015, the company has pioneered genuine oat-based products in a market where such offerings were uncommon, earning a strong market share and high brand awareness. Lino focuses on better planet initiatives, good food, stronger communities, and robust social and environmental programs. The company’s vision is to inspire communities by connecting people to nutritious lifestyles, with flavor and quality at the core of its promise. Guided by the mission “Eat Good, Feel Good,” Lino aims to make people’s lives more nutritious and easier through its oat-based product range. Role Description The Purchasing Manager is a full-time, on-site role based in Qesm 2nd 6 October, responsible for managing all sourcing and procurement activities for raw materials, packaging, and services. The role includes identifying and evaluating suppliers, negotiating contracts and pricing, and ensuring timely delivery of goods that meet quality, food safety, and sustainability standards. The Purchasing Manager will monitor inventory levels, forecast demand, and coordinate closely with production, quality, finance, and logistics teams to maintain optimal stock levels and cost efficiency. Daily tasks involve analyzing market trends, tracking purchasing KPIs, managing vendor relationships, and maintaining accurate purchasing records and documentation. The role also contributes to continuous improvement of procurement processes, supports responsible sourcing initiatives, and ensures compliance with company policies and regulatory requirements. Qualifications Strong procurement and sourcing skills, including supplier evaluation, contract negotiation, and cost optimization. Experience in inventory management, demand forecasting, and coordination with production and logistics. Knowledge of food industry standards, quality assurance, and food safety practices; experience with FMCG or food manufacturing is an advantage. Ability to analyze data, prepare reports, and use procurement or ERP systems to support decision-making. Excellent communication, stakeholder management, and relationship-building skills with internal teams and external suppliers. Demonstrated organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Bachelor’s degree in Supply Chain Management, Business, Industrial Engineering, or a related field; professional procurement certifications are a plus. Strong problem-solving abilities, ethical mindset, and alignment with responsible sourcing and sustainability values. Proficiency in Microsoft Office tools; good command of English and Arabic in written and spoken communication.

Job Purpose:<br><br>Lead and grow the company's Pre-Owned (used cars) business end-to-end, sourcing, pricing, inventory, and sales performance, across all brands and locations. Own the P&L for used cars, build a scalable and profitable operation, and develop a high-performing sales leadership team.<br><br>Key Responsibilities:<br><br>Set the strategic direction and P&L targets for the pre-owned vehicle business across all brands and locations Develop sourcing, pricing, and appraisal strategies to optimize inventory turnover, margin, and aging Build and lead a multi-site pre-owned sales organization, including sales managers, appraisers, and sales representatives Own volume, revenue, and profitability targets for used cars, and report performance and forecasts to senior leadership Define inventory acquisition channels (trade-ins, auctions, direct buy) and set reconditioning and quality standards Partner with Finance on inventory valuation, aging provisions, and floor-plan/working-capital management for used stock Collaborate with Marketing and Digital on pricing strategy, online listings, and demand generation for pre-owned vehicles Establish and monitor KPIs (days-to-sale, gross margin per unit, inventory turn, customer satisfaction) across all sites Ensure compliance with vehicle inspection, warranty, and regulatory standards across pre-owned operations Coach and develop sales teams, driving a high-performance, customer-centric culture Identify growth opportunities, including new sourcing partnerships, digital sales channels, and expansion into new locations<br><br>Requirements<br><br>Title: Pre-Owned Sales Director<br><br>Job Purpose:<br><br>Lead and grow the company's Pre-Owned (used cars) business end-to-end, sourcing, pricing, inventory, and sales performance, across all brands and locations. Own the P&L for used cars, build a scalable and profitable operation, and develop a high-performing sales leadership team.<br><br>Key Responsibilities:<br><br>Set the strategic direction and P&L targets for the pre-owned vehicle business across all brands and locations Develop sourcing, pricing, and appraisal strategies to optimize inventory turnover, margin, and aging Build and lead a multi-site pre-owned sales organization, including sales managers, appraisers, and sales representatives Own volume, revenue, and profitability targets for used cars, and report performance and forecasts to senior leadership Define inventory acquisition channels (trade-ins, auctions, direct buy) and set reconditioning and quality standards Partner with Finance on inventory valuation, aging provisions, and floor-plan/working-capital management for used stock Collaborate with Marketing and Digital on pricing strategy, online listings, and demand generation for pre-owned vehicles Establish and monitor KPIs (days-to-sale, gross margin per unit, inventory turn, customer satisfaction) across all sites Ensure compliance with vehicle inspection, warranty, and regulatory standards across pre-owned operations Coach and develop sales teams, driving a high-performance, customer-centric culture Identify growth opportunities, including new sourcing partnerships, digital sales channels, and expansion into new locations<br><br>Requirements:<br><br>Bachelor's degree in Business Administration, Marketing, or related field; MBA is a plus15+ years of progressive experience in automotive sales, with significant exposure to pre-owned/used car operations Proven track record leading multi-site sales teams and owning P&L responsibility Strong commercial acumen in inventory management, pricing strategy, and margin optimization Excellent leadership, negotiation, and stakeholder management skills Data-driven decision-making with strong command of sales KPIs and reporting Excellent written and verbal communication skills

Company Description OTRAC Heavy Equipment is a leading Egyptian joint-stock company and the sole authorized agent for several global heavy equipment brands, including DEVELON (formerly Doosan), Bobcat, Furukawa, Venieri, Broddson, Crafco, and Himoinsa. Established in 1992, OTRAC has built a strong reputation in the heavy equipment market by prioritizing customer satisfaction and reliable after-sales support, backed by more than 50 fully equipped mobile workshops. The company serves a wide range of public and private sector clients, including major construction and infrastructure firms and key state institutions. With over 300 team members, OTRAC operates from its main headquarters in El Salam City and a second branch focused on power systems and material handling at The Water Way Compound in New Cairo. The company is known for its “Equipment That Never Stops” philosophy, emphasizing dependable service and long-term partnerships.<br>Role Description The Marketing Manager will lead the development and execution of marketing strategies to strengthen OTRAC’s brand presence and drive demand across the heavy equipment and power solutions segments. This full-time, remote role involves planning and managing integrated marketing campaigns, coordinating digital and offline activities, and ensuring consistent messaging across all channels. Day-to-day responsibilities include conducting market and competitor analysis, defining target segments, and creating value propositions and marketing plans that support sales objectives. The Marketing Manager will collaborate closely with sales, product, and service teams to develop promotional materials, sales enablement tools, and customer communications. The role also includes tracking campaign performance, optimizing budgets, overseeing external agencies or vendors when needed, and reporting on marketing outcomes to senior leadership.<br>Qualifications<br> Strategic marketing skills, including marketing planning, brand positioning, and go-to-market strategy development. Digital marketing capabilities such as social media management, online advertising, SEO/SEM, and marketing analytics. Content and communication skills, including copywriting, editing, presentation development, and campaign messaging. Experience with market research, customer segmentation, and competitive analysis to inform data-driven decisions. Demonstrated ability to manage campaigns, budgets, and timelines, and to coordinate with cross-functional teams and external partners. Bachelor’s degree in Marketing, Business, Communications, or a related field; an advanced degree or relevant certifications are a plus. Previous experience in B2B marketing; exposure to heavy equipment, construction, industrial, or power generation sectors is highly beneficial. Strong analytical skills, proficiency with CRM and marketing tools, and comfort working independently in a remote environment. Excellent written and verbal communication in English; Arabic language skills are an advantage.

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>We are looking for a Manager - People Partnering to join our Instashop team and be part of our growth. If you’re a people person who is hungry for a new adventure, a fast-paced workplace is waiting for you.<br><br>Act as a trusted advisor to Instashop leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability. Translate business strategy into actionable people priorities. Drive alignment between business objectives and HR execution. Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning. Provide data driven recommendations on organizational health, retention, engagement, and capability gaps. Evolve Employee Experience by facilitating processes and developing new programs. Bridge management and employee relations by addressing demands, grievances or violations. Manage and control Manpower Plans & Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees. Nurture a positive working environment and interactive communication through proper channels. Maintain and monitor HR Systems, Data, and procedures. Implement and manage performance appraisal cycles to drive high performance. Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence. Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence.<br><br>Qualifications<br><br>Bachelor’s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus). Minimum of 7 years’ experience within HR Business Partnering. Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets. Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction. Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations. Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset. Ability to maintain confidentiality. Strong Communication skills (Written and Verbal).

Overview<br><br>The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.<br><br>Responsibilities<br><br>Execute customer order & forecast capture in line with agreed schedules, ensuring data is accurately entered and reflected in SAPSupport forecast review processes by highlighting variances and exceptions for appropriate escalation level Manage order exception management activities, including order validation, acknowledgement & appropriate escalation Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps Coordinate with internal teams and external partners (e.g. carriers) to support on-time delivery, including freight booking and shipment tracking Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Embassies, Banks, etc.) and courier dispatches Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed Maintain customer product portfolio data to ensure accuracy and system integrity Support CRM processes, including execution of product discontinuations and system updates Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to Pepsi Co policies<br><br>Qualifications<br><br>3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role. Understanding of international logistics, export documentation, Incoterms and customs requirements desirable. Strong attention to detail, with ability to manage compliance-sensitive documentation and data. Ability to work within defined SOPs while recognising when issues require escalation. Strong customer communication skills, including ability to provide clear and timely written updates. Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable. Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. ETISAL International combines global coverage, cultural awareness, and industry best practices to provide consultative, innovative services. The company is committed to transparency, flexibility, integrity, and a strong appreciation of human capital. Its teams work continuously to exceed client expectations through first-class quality and the use of advanced technologies. Role Description The Customer Service Agent / Dubai Freezone Account role is a full-time, on-site position based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions related to Dubai Freezone services, including responding to inquiries, providing accurate information, and resolving issues promptly and professionally. The Customer Service Agent will guide customers through procedures, clarify requirements, update account information, and document all interactions in the designated systems. The role also includes coordinating with internal teams to follow up on pending requests, escalating complex cases when necessary, and ensuring that service levels and quality standards are consistently met. The successful candidate will represent ETISAL International’s values, maintain a customer-centric approach, and contribute to continuous improvement in processes and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach. Proficiency in call handling and contact center operations, including managing inquiries, documenting interactions, and following established workflows and service level requirements. Ability to quickly learn and apply Dubai Freezone policies, procedures, and service offerings, with solid attention to detail and accuracy in information provided. Good problem-solving and conflict-resolution abilities, with the capacity to handle objections, resolve complaints, and escalate complex issues appropriately. Comfort with using computer systems and CRM or contact center software, along with basic data entry and reporting skills. Capability to work on-site in Cairo, Egypt, in a fast-paced, shift-based environment, while maintaining reliability, punctuality, and teamwork. Fluency in English and Arabic is preferred; additional languages are an advantage for serving diverse customer groups. Previous experience in customer service, call centers, or BPO environments is beneficial; knowledge of Freezone or business setup services is a plus. Minimum high school diploma; a college degree or relevant vocational training in business, communications, or a related field is an advantage

Company Description Architectural & Engineering Services - Confidential Company is an established firm providing professional architecture and engineering solutions for a variety of building projects. The organization focuses on delivering functional, sustainable, and aesthetically refined designs that meet client requirements and regulatory standards. Team members collaborate across disciplines to support projects from concept through construction, emphasizing quality and efficiency. The company offers a structured environment where design professionals can contribute to impactful projects and grow their technical and creative skills. Role Description The Architectural BIM / Design Architect is a full-time, on-site role based in Heliopolis. The role involves developing architectural concepts and translating them into detailed BIM models and construction drawings, ensuring accuracy and coordination with engineering disciplines. Daily tasks include preparing design documentation, updating models based on design revisions, and supporting design management activities throughout the project lifecycle. The architect will participate in design reviews, communicate with internal teams and external stakeholders, and help maintain compliance with local codes and project standards. The role also includes contributing to design presentations, optimizing workflows within BIM platforms, and supporting the implementation of best practices in architectural design and documentation. Qualifications Experience: 10–15 years of relevant experience in Architectural Design and BIM, preferably within a multidisciplinary consultancy environment.<br>Key Requirements:<br>- Strong architectural design skills with a proven ability to develop creative, functional, and technically feasible design solutions.- Proven experience in taking projects from Concept Design through Design Development and Construction Documentation.- Advanced proficiency in Autodesk Revit Architecture and BIM project delivery.- Strong understanding of architectural principles, space planning, building functionality, and design development.- Excellent knowledge of architectural construction, materials, façade systems, and technical detailing.- Strong BIM coordination experience with Structural, MEP, Civil, and other disciplines.- Advanced proficiency in Navisworks Manage for clash detection and multidisciplinary coordination.- Strong knowledge of BIM standards, LOD requirements, ISO 19650, BEP, and CDE workflows.- Experience in BIM QA/QC, model auditing, and maintaining project BIM standards.- Ability to translate design intent into a coordinated and technically accurate BIM model.- Ability to review, develop, and improve architectural designs while maintaining design quality and project requirements.- Experience in leading BIM deliverables and coordinating with multidisciplinary design teams.- Strong presentation, communication, problem-solving, and design coordination skills.- Experience with large-scale residential, hospitality, commercial, mixed-use, or high-rise projects is preferred.

We are seeking a skilled and experienced Technical Office Manager to join our team in Alexandria. The ideal candidate will be responsible for delivering high-quality technical documentation and supporting mechanical design processes with precision and innovation. This role offers an excellent opportunity for professional development within a leading steel manufacturing company in Egypt.<br>Responsibilities:Lead and manage the Technical Office team, ensuring timely delivery of accurate and high-quality technical outputs. Oversee the preparation and review of technical documentation, including drawings, BOMs, calculation sheets, instruction manuals, and data sheets. Establish and control product coding and technical documentation standards for newly approved items. Supervise the mechanical design and development of new products, ensuring compliance with performance, manufacturability, and quality requirements. Review and validate engineering calculations related to loads, stresses, dimensions, and material selection. Provide technical leadership and hands-on support during project execution, resolving complex design and site-related technical issues. Act as the primary technical reference for investigating and resolving client technical complaints. Drive continuous improvement initiatives, including design optimization and cost-reduction opportunities. Review tender documents and lead the preparation of technical submissions and clarifications. Coordinate closely with Operations, Projects, Business Development, and Supply Chain to ensure technical alignment across departments. Ensure all technical deliverables comply with internal standards, contractual requirements, and applicable codes.<br>Qualifications:Bachelor’s degree in Mechanical Engineering or a related field.10+ years of proven experience in a technical office or mechanical design environment, with demonstrated leadership responsibility. A Master of Engineering (M. Eng.), MSc in Engineering, or MBA is considered an advantage. Proficiency in Solid Works and Auto CAD is required; familiarity with Fusion 360 and other design software is an advantage. Strong command of Microsoft 365 applications. Very good command of both English and Arabic. Proficiency in working with AI tools is mandatory. Demonstrated ability to solve technical problems independently through research, initiative, and critical thinking.<br>What We Offer:We are proud that we are an equal opportunity employer. Opportunity to grow with an expanding leading steel manufacturing company in Egypt. Ongoing training and development opportunities. Attractive package, compensation, and benefits. Commitment to fostering a diverse, equitable, and inclusive workplace where employees feel valued. Promoting a supportive work environment where employees are heard and empowered to succeed. Commitment to sustainable practices and encouraging employees to contribute to environmental responsibility.<br>If you match the above criteria, are interested, and ready to grow with us, we would like to hear from you. Kindly send your CV to careers@elbattat.com, mentioning: “Application for Technical Office Manager - [Your Full Name]” in the subject line.

Company Description Met Life, Inc. (NYSE: MET) is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management solutions to individuals and institutions worldwide. Founded in 1868, Met Life operates in more than 40 markets and holds strong positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. In response to rapid economic and regulatory change, Met Life is transforming its business to deliver greater value through simpler, more focused, and future-ready offerings. The company is committed to helping customers navigate life’s challenges with flexible products, intuitive experiences, and a broad range of services. Met Life’s promise, “Navigating life together,” reflects its focus on being a trusted partner in a changing world. Role Description This is a full-time, on-site Insurance Sales Representative role based in Cairo. The Insurance Sales Representative will identify and engage prospective customers, present suitable insurance products, and guide clients through the application and onboarding process. Daily responsibilities include conducting consultations, assessing customer needs, explaining policy features and benefits, preparing proposals and quotations, and following up to close sales. The role also involves providing ongoing customer service, handling inquiries and policy changes, and coordinating with internal teams and brokers to ensure accurate documentation and compliance with company standards. The Insurance Sales Representative is expected to meet sales targets, maintain detailed records in CRM systems, and participate in training and team meetings to stay informed about products, regulations, and market trends. Qualifications Candidates should possess strong Insurance Sales and Sales skills, including prospecting, negotiation, and closing. Candidates should possess solid Insurance and Insurance Brokerage knowledge to advise customers on suitable coverage and products. Candidates should possess excellent Customer Service skills to build long-term relationships and handle inquiries professionally. Candidates should possess strong communication, presentation, and interpersonal skills in both one-on-one and group settings. Candidates should possess good analytical and problem-solving abilities to assess customer needs and propose tailored solutions. Candidates should possess proficiency with CRM or sales management tools and basic office software (e.g., email, spreadsheets). Relevant experience in insurance or financial services sales is preferred; a background in customer-facing roles is beneficial. Bachelor’s degree in business, finance, marketing, or a related field is preferred; equivalent experience may be considered. Ability to work on-site in Cairo, manage time effectively, and meet performance and compliance standards.

Company Description Wintag is a leading manufacturer and supplier of high-quality shutter windows, UPVC windows and doors, and window accessories, offering modern solutions that combine durability, insulation, and aesthetic appeal. With years of industry expertise, the company focuses on customized designs, professional installation, and reliable after-sales service to ensure lasting comfort and protection for its clients. Wintag serves residential, commercial, and industrial projects, providing window solutions tailored to diverse building needs. The company is committed to innovation, quality, and long-term performance, positioning itself as a trusted partner for modern window systems. Applicants joining Wintag will be part of a growing organization dedicated to enhancing spaces through advanced window technologies.<br>Role Description This is a full-time, on-site Sales Executive role based in Qesm Marina El Alameen El Seyahia. The Sales Executive will actively identify and pursue new business opportunities, develop and maintain relationships with residential, commercial, and industrial clients, and promote Wintag’s shutter windows, UPVC products, and window accessories. Daily tasks include prospecting and field visits, conducting product presentations and demonstrations, preparing and following up on quotations, and negotiating terms to close deals. The role also involves coordinating with the operations and installation teams to ensure accurate order handling, monitoring market trends and competitors, and providing regular sales reports and forecasts. The Sales Executive is expected to uphold high standards of customer service, represent the brand professionally, and contribute to achieving sales targets and overall business growth.<br>Qualifications<br> Strong sales and negotiation abilities, with a track record in field sales or business development, preferably in construction materials, building solutions, or related industries. Customer relationship management skills, including the ability to build trust, handle inquiries, and provide clear product guidance to diverse client segments. Solid communication and presentation capabilities, with confidence in explaining technical product features and benefits to both technical and non-technical stakeholders. Basic understanding of window and door systems, or willingness to learn product specifications, installation considerations, and after-sales requirements. Organizational and time management skills to handle multiple leads, site visits, quotations, and follow-ups efficiently. Comfort working on-site and traveling within the region, with adaptability to different project types and client environments. Proficiency in using common office and sales tools (e.g., email, spreadsheets, CRM software) to document activities and prepare reports. Relevant education in Business, Marketing, Engineering, or a related field is preferred, along with previous experience in a similar sales role. Commitment to ethical, inclusive, and non-discriminatory business practices, with a collaborative mindset and

Company Description SEKEM Group, founded in 1977, is a leading producer, processor, and marketer of organic and biodynamic foods, textiles, and natural pharmaceuticals in Egypt, the Arab region, and international markets. Organized as a holding company with several firms and a strong NGO branch, SEKEM combines economic activities with social and cultural development initiatives. Through the SEKEM Development Foundation, the group supports education, vocational training, and healthcare services, as well as scientific and cultural projects focused on human development. SEKEM introduced biodynamic farming to the Arab region and continues to promote sustainable agriculture through its associated organizations and a network of over 800 farms cultivating more than 6,500 acres. Headquartered in Cairo, Egypt, SEKEM employs over 2,000 team members and is a national market leader in herbal teas.<br>Role Description The Administrative Assistant to the Vice President at Heliopolis University within SEKEM Group is a full-time, on-site role based in Cairo, Egypt. The role involves managing calendars, scheduling meetings, and organizing travel arrangements for the VP, as well as preparing correspondence, reports, presentations, and meeting minutes. The Administrative Assistant will handle phone calls, emails, and inquiries, ensuring professional communication and timely responses, and will coordinate internal and external meetings and events. Daily tasks include maintaining organized filing systems, updating records, supporting document preparation, and assisting with follow-up on action items and deadlines. The role also requires close collaboration with university departments and SEKEM Group entities to ensure smooth administrative operations and effective support for strategic and academic initiatives.<br>Qualifications<br> Candidates should possess strong Administrative Assistance and Clerical Skills, including calendar management, document handling, and record keeping. Candidates should demonstrate effective Communication and Phone Etiquette skills for interacting with internal stakeholders and external partners. Candidates should have experience in Executive Administrative Assistance, including supporting senior leadership, managing confidential information, and prioritizing tasks. Candidates should be proficient in office software (such as word processing, spreadsheets, and presentation tools) and comfortable working with digital filing and communication systems. Candidates should have excellent organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Candidates should ideally hold a bachelor’s degree in business administration, office management, or a related field, or have equivalent practical experience. Candidates should demonstrate a professional, inclusive, and collaborative approach, with openness to SEKEM’s values in sustainable development and education. Previous experience in an academic or institutional environment and proficiency in English and Arabic are considered beneficial.

The role of Content Writer is to be responsible for the daily publishing of Augustus brands. Executives at Augustus are responsible for the day to day tactical management of all content. They play a crucial role in ensuring deliverables are met .<br>The following job description details the skills and competencies required for this level.<br>SKILLS :Bachelor's degree in journalism or a related field AUC,GUC is preferable. Executive level : 0-4 years experience Knowledge of digital marketing tactics, including SEO, email marketing, and web analytics is a plus Excellent in English & Arabic verbal and written Excellent organizational and time management skills Ability to work on multiple projects at once, often to short deadlines Strong interpersonal and communications skills Interest in presenting will be a plus<br>KEY RESPONSIBILITIES:Writing, editing and proofreading text. Researching and developing content (text, audio, video) Attend Weekly Meeting Calls Prepare Monthly Content Calendar Publish directly on our platform & share on our social channel Write for Smashi Business & any other Company portfolio<br>PEOPLE :Assist in fostering a high performance led culture Bring along a positive, collaborative, ready to learn attitude at all times Develop SMART performance objectives alongside your line manager Promoting Augustus as a great place to work, ensuring positivity is championed and your team feels prepared to live out the 3 core values <br>PROFESSIONAL DEVELOPMENTBuild on your emotional intelligence and self-awareness Grow your presence in the industry, including relationships within agency partners and industry bodies to support professional stature Complete mandatory training <br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai, Riyadh and Cairo and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values<br>We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

Company Description <br>Max AB is the fastest-growing B2B business in the retail industry in Egypt. Established in 2018 as an E-commerce platform allowing local underserved merchants and mom-and-pop shops in Egypt and Morocco to grow, increase their revenues, and enhance their own quality of life. Max AB strives to empower retailers who want to maximize their revenues. In addition to its e-commerce services, Max AB introduced Max AB Cash in 2021. Max AB Cash is a fintech service that enables local merchants to accept payments for various services that their end customers may require. This feature allows retailers to offer a more comprehensive shopping experience to their customers by facilitating secure and convenient payment transactions. Driven by our merchant-obsessed mindset and our sense of social responsibility, we are working our way to achieving sustainable development goals while creating a socially responsible business that makes the world a better place where everyone can be included.<br><br>Key Responsibilities: <br>Update and manage the daily collection plan based on operational requirements and order volumes. Review and debrief couriers’ run sheets to identify delayed or unfulfilled collection orders and ensure they are planned for the following day. Prepare the daily operational plan for other order types, including Credit, Default, and CAAS. Monitor the automation process to ensure all collection orders are correctly assigned across Greater Cairo (GC) and Delta. Provide on-ground Team Leaders (TLs) with hourly performance reports to track progress and identify operational gaps throughout the day. Handle and follow up on on-ground team requests through the Jira ticketing system. Monitor collection orders assigned to the E-commerce team and reassign unfulfilled orders back to the Collection team after the cut-off time. Handle and follow up on Customer Support tickets raised through the Max Support ticketing system. Monitor the fulfillment of all collection orders assigned to on-ground couriers and take the necessary actions to ensure successful completion. Coordinate with relevant stakeholders to resolve operational issues and minimize delayed or unfulfilled orders. Prepare and share the End-of-Day (EOD) performance report, highlighting group-level performance, fulfillment status, and key operational gaps. Maintain accurate operational records and ensure timely reporting of collection performance and exceptions.<br>Key Requirements1–3 years of experience in Operations, Logistics, Last-Mile, Collection Operations, or a similar field. Strong understanding of daily operational planning and order fulfillment processes. Good analytical and problem-solving skills with the ability to monitor performance and identify operational gaps. Strong attention to detail and ability to work with large volumes of data and orders.

Customer Service Agent – Travel & Tourism Join one of Egypt’s established and leading travel companies. We take pride not only in our growth, but in the people behind it. We value talent, potential, and professional development, providing a supportive environment where ambitious people can build meaningful careers.<br>We are looking for a Customer Service Agent to join our Cairo team. The ideal candidate is communicative, organized, solution-oriented, and capable of providing excellent support to travelers before, during, and after their experiences. Key Responsibilities Customer Support: Handle customer inquiries through calls, email, Whats App, and other communication channels. Booking Support: Assist customers with booking details, tour arrangements, pickup information, and itinerary-related inquiries. Pre-Tour Coordination: Contact customers before their activities to confirm necessary details and ensure smooth arrangements. Problem Resolution: Handle customer concerns, booking modifications, and operational issues efficiently and professionally. Customer Follow-Up: Maintain communication with customers when required and ensure a high level of satisfaction throughout their experience. Internal Coordination: Communicate effectively with Operations, Reservations, and other departments to resolve customer requests. Data & Records: Maintain accurate customer, booking, and communication records. Service Quality: Represent Sheba Tours professionally and contribute to maintaining our customer-service standards. Requirements Education: Bachelor’s degree; Tourism & Hotels, Languages, Business Administration, or related fields are preferred. Languages: Fluent Arabic proficiency and Very Good to Fluent English proficiency, both written and spoken. Strong communication and interpersonal skills. Good problem-solving skills and ability to remain professional under pressure. Strong attention to detail and organizational skills. Comfortable communicating with international customers. Experience: Previous customer service or tourism experience is an advantage, but motivated fresh graduates with the right skills and potential are strongly encouraged to apply. Working Conditions & Compensation Location: Sheraton, Cairo – Office-Based Office Working Hours: 3 hours per day Weekly Holiday: Provided Net Salary: 15,000 EGPAdditional Compensation: Performance-based commission & bonus system<br>Due to the nature of travel operations and customer support, certain situations may require remote availability outside the regular 3 office hours when needed. This does not mean continuous working hours; rather, team members may be required to respond to or follow up on specific time-sensitive matters when necessary.<br>Who We're Looking For We're not only looking at years of experience. We value communication skills, responsibility, adaptability, and genuine potential. If you're motivated, enjoy communicating with people, can solve problems effectively, and want to develop your career within a growing travel company, we'd be happy to hear from you. Sheba Tours | Since 2009

Job Description: Account Manager<br>Location: Maadi, Cairo, Egypt (Full-time, On-site)<br>Industry: Marketing Services / Creative Agency<br>working hours : 10-6 two days off<br><br><br>Role Overview<br>You will own the day-to-day client relationships, acting as a trusted advisor who understands their business goals deeply. Your role is to translate client objectives into clear, actionable briefs for our internal teams and ensure the seamless execution of projects that drive real results. This is a client-facing role that requires a strategic mindset, exceptional organizational skills, and a passion for delivering world-class service.<br><br><br>Key Responsibilities<br>Client Relationship & Strategy<br>Serve as the main point of contact for a portfolio of key client accounts. Build and nurture strong, long-term relationships with clients, understanding their industry, brand voice, and competitive landscape. Proactively identify opportunities for account growth, upselling, and cross-selling agency services. Lead strategic conversations with clients, turning their business goals into effective marketing strategies. Project & Campaign Management<br>Oversee the end-to-end execution of client projects, from initial brief to final delivery, ensuring they meet quality standards, timelines, and budgets. Coordinate and brief internal teams—including creative, content, and digital marketing specialists—to execute campaigns flawlessly. Manage client expectations through clear, proactive, and consistent communication. Identify potential issues early and develop solutions to ensure client satisfaction and project success. Performance & Reporting<br>Monitor campaign performance and KPIs, using data-driven insights to provide strategic recommendations and optimize future initiatives. Prepare and present regular performance reports to clients, clearly communicating results, insights, and next steps. Qualifications & Requirements<br>Experience:<br>1-3 years of proven experience in account management or a similar client-facing role, specifically within a marketing, advertising, or creative agency. Graduated from AUC OR GUCDemonstrated success in managing multiple client accounts and projects simultaneously in a fast-paced environment. Skills & Knowledge:<br>Strong understanding of digital marketing strategies, including social media, content marketing, and branding. Excellent communication, presentation, and negotiation skills in both English and Arabic. Strong commercial awareness and a client-centric mindset. Highly organized with meticulous attention to detail and a proactive problem-solving ability. Proficiency in project management and CRM tools is a plus. Personal Attributes:<br>A "go-getter" with a results-driven mentality. A trusted partner who can confidently challenge ideas and provide expert guidance. Thrives in a collaborative team environment and enjoys building genuine relationships. What We Offer<br>The opportunity to work on meaningful brand-building projects for a diverse portfolio of clients. A dynamic, strategy-led, and creative work environment. A collaborative culture where your contributions have a direct impact on the agency's success. A role with significant ownership and the chance to grow with a rapidly scaling agency.