Database Developer Jobs

<p><h4>Job summary</h4> <p>Manages and coordinates capital and operating projects assigned to the engineering division. Oversees the bid process, city coordination, contractors and billing to ensure the successful execution of all assigned projects. Manages ongoing and daily performance of consultants, vendors, suppliers and contractors. Develops and manages project timelines to verify project execution goals are achieved and to minimize negative effects on guest experience.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 6 years experience in project management, engineering and maintenance or related professional area. OR</li> <li>Bachelor’s degree from an accredited university in building and construction, engineering, mechanics, or related major; 4 years experience in engineering and maintenance, project management or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing engineering projects and budgets</h4> <ul> <li>Oversees the implementation and execution of approved capital and operating projects including the development of project specifications, part/product location, labor planning and the management of bidding services.</li> <li>Develops requisitions and presentations for capital projects.</li> <li>Assists in developing the annual capital and operating budget and in planning project requests.</li> <li>Identifies, qualifies and negotiates general contracts for capital, operating and special events projects.</li> <li>Manages ongoing and daily performance of consultants, vendors, suppliers and contractors.</li> <li>Develops and manages project timelines to verify project execution goals are achieved and to minimize negative effects on guest experience.</li> <li>Verifies that contractors and vendors adhere to appropriate local permitting procedures.</li> <li>Manages project related permits and inspection requests.</li> <li>Specifies or creates a configuration management method for the projects.</li> <li>Performs routine project inspections to verify quality control, state and local building code compliance and adherence to plan specifications.</li> <li>Prepares project progress reports detailing timelines, delays and adherence to project cost.</li> <li>Verifies project compliance with Occupational Safety and Health Association (OSHA) regulations, Material Safety Data Sheets (MSDS) and safety precautions.</li> </ul> <h4>Maintaining property standards</h4> <ul> <li>Verifies building and equipment licenses and certifications are current.</li> <li>Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).</li> </ul> <h4>Promoting exceptional customer service</h4> <ul> <li>Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.</li> <li>Strives to improve service performance.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Develops and implements the hotel's cigar programme in alignment with the brand's Food & Beverage strategy and luxury service standards.<br> Curates, manages and updates the premium cigar collection based on guest preferences, market trends and business objectives.<br> Ensures proper storage, preservation and rotation of cigars by maintaining optimal humidity and temperature conditions.<br> Maintains the cigar humidor and ensures all products are presented in excellent condition and meet quality standards.<br> Monitors inventory levels, establishes minimum and maximum stock quantities and conducts regular inventory counts.<br> Controls cigar purchasing activities in accordance with hotel procurement policies and approved suppliers.<br> Maximises departmental revenue through premium cigar sales, upselling techniques and luxury guest experiences.<br> Recommends suitable cigar pairings with wines, whiskies, cognacs, rums and other premium beverages.<br> Provides professional cigar cutting, lighting and serving services according to international standards.<br> Conducts cigar tastings and pairing events for guests, VIPs and special hotel occasions.<br> Builds and maintains strong relationships with approved cigar suppliers and distributors.<br> Trains and coaches Food & Beverage employees on cigar knowledge, storage procedures, service techniques and responsible tobacco service.<br> Ensures compliance with local tobacco laws, hotel policies and responsible service regulations.<br> Monitors guest satisfaction related to cigar service and implements corrective actions to continuously improve the guest experience.<br> Maintains the cleanliness, organization and maintenance of cigar lounges, humidors and cigar accessories.<br> Protects and maintains cigar equipment, cutters, lighters, ashtrays and related service items.<br> Prepares monthly reports covering cigar sales, inventory, purchasing activities and profitability.<br> Assists in preparing annual budgets and revenue forecasts related to cigar operations.<br> Supports promotional campaigns, luxury events and VIP functions by creating exclusive cigar experiences.<br> Coordinates with restaurant, bar and banquet teams to ensure seamless cigar and beverage service.<br> Researches industry trends, new cigar brands and innovations to continuously enhance the hotel's cigar programme.<br> Promotes effective communication within the Food & Beverage Department to improve operational efficiency.<br> Conducts regular quality inspections to ensure all cigars meet hotel presentation and quality standards.<br> Supports sustainability initiatives by reducing waste and ensuring responsible disposal of tobacco-related materials.<br> Ensures chemicals used for cleaning storage areas and accessories are handled and stored safely.<br> Participates in Food Safety and Quality Management System activities as required.<br> Identifies operational issues, analyses performance data and implements continuous improvement plans.<br> Maintains the highest standards of professionalism, personal appearance and guest interaction.<br> Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education/Experience:</strong> 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</p> <p><strong>Foreign language:</strong> Sufficient level of English to communicate effectively with guests and employees.</p> <p><strong>Courses and training:</strong> Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</p> <p><strong>Computer literacy:</strong> MS Office applications.</p> <p><strong>Skills:</strong> Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>What you do</h4> <p>Our care advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The care advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.</p> <h4>Your key responsibilities:</h4> <ul> <li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention</li> <li>Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%</li> <li>Implement AI tools to adhere to the department's service standards</li> <li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases</li> <li>Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients</li> <li>Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations and other cases as required</li> <li>Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication</li> </ul> <h4>What you bring:</h4> <ul> <li>Medical background is a plus</li> <li>Experience in a customer facing role is a must</li> <li>Previous experience in call centre environment would be beneficial</li> <li>Experience working in pressurized environment with tight deadlines</li> <li>Strong knowledge of Microsoft Office (Excel, Word)</li> <li>Applicants must be flexible to work within our rotating shift patterns</li> <li>High level of fluency in French is a must</li> <li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends</li> </ul> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <h4>What we offer:</h4> <p>Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:</p> <ul> <li>Dynamic and multinational working environment</li> <li>Trainings and programs dedicated to learning and development (e.g. free access to LinkedIn Learning)</li> <li>A wide range of employee benefits such as performance bonus, health insurance</li> <li>Open company culture, flexibility of working hours, giving you a hybrid working environment</li> <li>Modern offices</li> </ul> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>What you do</h4> <p>Our care advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The care advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.</p> <h4>Your key responsibilities:</h4> <ul> <li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention</li> <li>Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%</li> <li>Implement AI tools to adhere to the department's service standards</li> <li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases</li> <li>Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients</li> <li>Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations and other cases as required</li> <li>Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.</li> </ul> <h4>What you bring:</h4> <ul> <li>Medical background is a plus.</li> <li>Experience in a customer facing role is a must.</li> <li>Previous experience in call centre environment would be beneficial.</li> <li>Experience working in pressurized environment with tight deadlines.</li> <li>Strong knowledge of Microsoft Office (Excel, Word)</li> <li>Applicants must be flexible to work within our rotating shift patterns.</li> <li>High level of fluency in Spanish is a must.</li> <li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.</li> </ul> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <h4>What we offer:</h4> <p>Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:</p> <ul> <li>Dynamic and multinational working environment</li> <li>Trainings and programs dedicated to learning and development (e.g. free access to LinkedIn Learning)</li> <li>A wide range of employee benefits such as performance bonus, health insurance.</li> <li>Open company culture, flexibility of working hours, giving you a hybrid working environment.</li> <li>Modern offices</li> </ul> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose:</h4> <p>We are looking for a highly capable Business Solutions Associate Manager to lead technical support operations across Vodafone’s enterprise portfolio, ensuring best-in-class customer experience, service availability, and operational excellence.</p> <p>The role is accountable for managing support teams handling a diverse portfolio of solutions (Cloud, IoT, Enterprise Connectivity, Messaging, Security, 010 Hotline), driving customer satisfaction, service performance, and business growth through strong operational and customer engagement leadership.</p> <p>This role offers flexibility to operate across different functional domains within Business Solutions based on business needs.</p> <h4>Key responsibilities:</h4> <p><strong>Operations & service excellence:</strong><br> Lead and manage Business Solutions support teams to deliver consistent, high-quality customer experience across all channels.<br> Own service performance KPIs (response time, resolution time, service availability, customer satisfaction, MTTR) and ensure continuous improvement.<br> Drive incident, problem, and change management practices to reduce recurrence and improve service stability.</p> <p><strong>Customer relationship & experience management:</strong><br> Act as a key point of contact for strategic enterprise customers, ensuring strong engagement and long-term loyalty.<br> Lead customer service reviews, provide technical consultancy, and ensure proactive communication on incidents and performance.<br> Utilize data insights and feedback to enhance customer experience and retention strategies.</p> <p><strong>Commercial, stakeholders & growth enablement:</strong><br> Partner with Sales and Account Management teams to support upselling, cross-selling, and customer retention initiatives.<br> Leverage customer insights to influence product improvements and drive business value.<br> Ensure onboarding and service adoption plans maximize customer success and lifetime value.<br> Manage communication with internal stakeholders, senior management, and external partners.<br> Collaborate with vendors and third parties to ensure optimal service delivery and SLA adherence.</p> <p><strong>Team leadership & capability building:</strong><br> Lead, coach, and develop high-performing technical teams, including junior and senior engineers.<br> Drive a culture of innovation, ownership, and continuous improvement.<br> Define hiring, training, and capability-building frameworks aligned with business needs.</p> <p><strong>Operational governance:</strong><br> Own operational governance forums, service reviews, risk management activities, and continuous improvement initiatives to ensure sustainable service excellence.</p> <p><strong>Risk management:</strong><br> Identify operational risks and implement mitigation plans to minimize customer impact and service disruption.</p> <p><strong>Financial efficiency:</strong><br> Support cost optimization initiatives through efficient resource utilization, automation, and operational excellence programs.</p> <h4>Job requirements:</h4> <ul> <li>5+ years in technical / telecom / IT services environment.</li> <li>Proven experience in customer support, service operations, or managed services.</li> <li>Experience leading technical teams in a high-performance environment.</li> <li>ITIL Certified is a must, PMP is a plus.</li> </ul> <h4>Skills & core competencies:</h4> <ul> <li>Strong leadership and people management capabilities.</li> <li>Excellent communication, stakeholder management, and presentation skills.</li> <li>Analytical mindset with strong data-driven decision-making skills.</li> <li>Ability to manage complex operations and multiple priorities.</li> <li>Customer-focused, with a strong drive for service excellence.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position Summary</b><br>Location <br> <br> Cairo <br><strong>Audit &amp; Assurance | Assistant Manager</strong><br><strong>About Deloitte</strong>: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.<br><strong>Our Purpose</strong><br>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.<br>Our shared values guide the way we behave to make a positive, enduring impact:<br><ul><li>Lead the way</li><li>Serve with integrity</li><li>Take care of each other</li><li>Foster inclusion</li><li>Collaborate for measurable impact</li></ul><br><strong>Audit &amp; Assurance | Assistant Manager </strong><br>During your tenure as an<strong> Assistant Manager in Audit &amp; Assurance,</strong> you will demonstrate and develop your capabilities in the following areas: <br><ul><li>Takes responsibility for understanding key statistics and industry matters about entity before engagement begins, for example, by asking other team members and reading the prior year financial statements (including the enhanced audit report) or audit documentation </li><li>Understands allocation of responsibilities between the engagement team and experts or specialists, including timescales and how the work of experts and specialists will contribute to the objectives of the audit </li><li>Takes responsibility for understanding key statistics and industry matters about entity before engagement begins, for example, by asking other team members and reading the prior year financial statements (including the enhanced audit report) or audit documentation </li><li>Understands allocation of responsibilities between the engagement team and experts or specialists, including timescales and how the work of experts and specialists will contribute to the objectives of the audit </li><li>Coordinates with management and expert/specialists for the key engagement or project deliverables and due dates. Track's findings of work performed and follows up the impact of work to be performed by other members of the engagement team </li><li>Applies guidance material in relevant guides, practice aids, and tools so that an appropriate level of professional skepticism is reflected in procedures performed, evidence obtained, and conclusions reached </li><li>Signs off appropriately on work performed and reviewed. Takes responsibility for meaningful completion of all necessary checklists, procedures and tailoring and concluding questions prior to signing-off. Proactively checks whether others have signed off appropriately and follows up where necessary </li><li>Contributes to the development of a comprehensive project plan, using prior year knowledge to help identify audit priorities that can be performed earlier in the audit cycle. Seeks awareness of contingency plans if the entity's management team fails to meet their deadlines </li><li>Prepares and reviews documentation by anticipating questions that reviewers may ask, including not just the conclusion but the relevant facts, analysis, reference to authoritative literature and professional judgements made in reaching it </li><li>Encourages wider team adopt an attitude of professional skepticism, to have a questioning mind-set and to further investigate as and when appropriate. Is able to identify the key questions to be answered </li><li>Document's objectivity, independence, and continuance decisions, checking that sufficient enquiries have been made and that all information has been captured. </li><li>Checks that staff on the engagement have adequate technical knowledge, including industry knowledge, for the areas in which they are working. Provides briefings as required </li></ul><br><strong>Leadership Capabilities: </strong><br><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact </li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent </li><li>Understands expectations and demonstrates personal accountability for keeping performance on track </li><li>Actively focuses on developing effective communication and relationship-building skills </li><li>Understands how their daily work contributes to the priorities of the team and the business </li></ul><br><strong>Qualifications: </strong><br><ul><li>6+ years of experience in auditing, with leading professional services firms or large multinational organizations and systems. </li><li>Degree in Business, Accounting, or related field. </li><li>Successful record of engagement management </li><li>Fluent in English (Reading, Speaking and Writing). Arabic is a plus. </li><li>CPA, CA, CIA, CISA or equivalent </li></ul><br> #LI-NN1<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong><br>Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.<br><strong>About the Role</strong><br>We are looking for a People Business Partner to act as a trusted advisor to managers and team leads on all people-related matters. This position sits at the intersection of business strategy and people strategy. You will partner with Managers to understand their team dynamics, talent gaps, and organizational challenges, and translate those into practical HR solutions that drive performance and engagement.<br>This is an ideal role for a junior-to-mid-level HR professional who has built a solid generalist foundation and is ready to step into a more business-facing capacity. You will work closely with the broader People team, including People Operations and Employee Relations, but your primary focus will be on coaching, supporting talent and performance cycles, enabling organizational effectiveness, and ensuring that people initiatives are aligned with business objectives. A working knowledge of Saudi labor law is expected.<br><strong>Responsibilities</strong><br>•&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Act as the dedicated People Business Partner for Care &amp;amp; Business Support, building strong relationships with managers and serving as their go-to advisor on people matters such as team structure, talent needs, and workforce planning.<br>•&amp;nbsp;&amp;nbsp; Coach and guide Team leads and managers on day-to-day people leadership topics including performance conversations, team development, role design, and managing underperformance, empowering them to lead their teams more effectively.<br>•&amp;nbsp;&amp;nbsp; Drive the end-to-end performance management cycle.<br>•&amp;nbsp;&amp;nbsp; Lead or support organizational change initiatives such as team restructures, role realignments, and headcount planning in collaboration with business leaders and the Head of People.<br>•&amp;nbsp;&amp;nbsp; Analyze people data and trends (e.g., turnover, engagement scores, headcount metrics) to provide actionable insights and recommendations to leadership.<br>•&amp;nbsp;&amp;nbsp; Collaborate with the Talent Acquisition team on workforce planning, ensuring role requirements are clearly defined and hiring decisions support the unit’s strategic direction.<br>•&amp;nbsp;&amp;nbsp; Coordinate with People Operations on the smooth execution of employee lifecycle processes (onboarding, transfers, promotions, offboarding) to ensure a seamless employee experience.<br>•&amp;nbsp;&amp;nbsp; Partner with the Employee Relations team by flagging and escalating complex ER cases, while independently handling routine manager-level advisory matters that do not require formal investigation.<br>•&amp;nbsp;&amp;nbsp; Support the design and rollout of people programs and initiatives such as engagement surveys, recognition frameworks, and learning and development activities.<br>•&amp;nbsp;&amp;nbsp; Ensure that people practices across Care remain compliant with Saudi Labor Law, MHRSD regulations, and internal policies, escalating legal or regulatory complexities to senior HR leadership or the ER team as appropriate.<br><strong>Your expertise</strong><br>•&amp;nbsp;&amp;nbsp; Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.<br>•&amp;nbsp;&amp;nbsp; Minimum of 3 years of progressive experience in an HR generalist or HRBP role, with demonstrable experience partnering with business managers.<br><strong>Knowledge &amp;amp; Skills</strong><br>•&amp;nbsp;&amp;nbsp; Strong foundational knowledge of Egypt Labor Law, social insurance regulations,...etc.<br>•&amp;nbsp;&amp;nbsp; Excellent written and verbal communication skills in both Arabic and English.<br>•&amp;nbsp;&amp;nbsp; Strong attention to detail with the ability to handle sensitive and confidential information with discretion.<br>•&amp;nbsp;&amp;nbsp; Good interpersonal skills and the ability to build trust with employees at all levels.<br>•&amp;nbsp;&amp;nbsp; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HRIS systems is an advantage.<br>•&amp;nbsp;&amp;nbsp; Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>JOB DESCRIPTION&nbsp;</strong></span></span></p><br><span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Head of Customer Care &amp; Social Care</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Head of Client Experience</span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><ul><li><p><span><span>Drive and champion a customer-centric complaint resolution standard across the Bank, ensuring superior service quality, NPS improvement, and regulatory compliance.</span></span></p><br></li><li><p><span><span>Own the customer resolution journey end-to-end, including root cause analysis, process improvement, and re-engineering initiatives.</span></span></p><br></li><li><p><span><span>Lead the transformation of the Customer Care Unit into a specialized, digital-first complaints function where 75–80% of complaints are resolved through AI, automation, and straight-through processing (STP).</span></span></p><br></li><li><p><span><span>Handle and resolve complex, unstructured complaints efficiently, enhancing customer satisfaction and brand reputation.</span></span></p><br></li><li><p><span><span>Inspire, lead, and develop the CCU team to embed a culture of accountability, innovation, and continuous improvement.</span></span></p><br></li></ul><br><span><strong>3</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Customer Experience &amp; Complaint Resolution</u></strong></span></span></p><br><ul><li><span><span>Oversee complaint resolution, balancing operational efficiency, regulatory compliance, and customer satisfaction.</span></span></li><li><span><span>Drive digital-first handling where most complaints are resolved via AI/automation/self-service, reserving manual handling for complex cases.</span></span></li></ul><p><span><span><strong><u>Transformation &amp; Automation Leadership</u></strong></span></span></p><br><ul><li><span><span>Lead AI-led complaint triage, automation workflows, and STP processes.</span></span></li><li><span><span>Identify digital enhancements to reduce complaint recurrence, call volumes, and manual interventions.</span></span></li><li><span><span>Analyse complaint trends, root causes, CSAT, and NPS data to identify systemic issues and improvement opportunities.</span></span></li><li><span><span>Publish dashboards highlighting performance metrics, transformation impact, and proactive solutions.</span></span></li><li><span><span>Partner with business owners to reengineer processes, eliminate recurring complaints, and institutionalize best practices.</span></span></li><li><span><span>Ensure full compliance with regulatory standards, internal policies, and operational controls while embedding transformation initiatives.</span></span></li><li><span><span>Serve as communication lead for internal and external stakeholders, including regulators, vendors, and social media.</span></span></li><li><span><span>Monitor KPIs, SLAs, NPS, CSAT, and transformation milestones to ensure measurable improvement in complaint resolution efficiency and customer satisfaction.</span></span></li><li><span><span>Drive a culture of excellence where service standards are consistently exceeded, and transformation outcomes are visible and measurable.</span></span></li><li><span><span>Lead, coach, and develop the CCU team to adopt digital-first complaint handling, automation tools, and data-driven decision-making.</span></span></li><li><span><span>Promote a culture of ownership, innovation, and continuous improvement through trainings, huddles, and engagement initiatives.</span></span></li></ul><p><span><span><strong><u>Data-Driven Insights &amp; Continuous Improvement</u></strong></span></span></p><br><p><span><span><strong><u>Process Reengineering &amp; Governance</u></strong></span></span></p><br><p><span><span><strong><u>Stakeholder Engagement &amp; Communication</u></strong></span></span></p><br><p><span><span><strong><u>Service Excellence &amp; Performance Metrics</u></strong></span></span></p><br><p><span><span><strong><u>Team Leadership &amp; Capability Building</u></strong></span></span></p><br><br><span><strong>4</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>5</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>6</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Knowledge, Skills and Experience</strong></span></span><br><p><span><span><strong><u>Knowledge</u></strong></span></span></p><br><ul><li><p><span><span>Retail banking products, services, systems, and backend fulfilment processes, including trade finance terminologies.</span></span></p><br></li><li><p><span><span>Complaint management lifecycle, customer journey mapping, and regulatory frameworks (CPR).</span></span></p><br></li><li><p><span><span>Emerging technologies in AI, automation, sentiment analysis, and predictive complaint resolution.</span></span></p><br></li><li><p><span><span>Lean/Agile practices, process improvement, and change management methodologies.</span></span></p><br></li></ul><p><span><span><strong><u>Skills</u></strong></span></span></p><br><ul><li><span><span>Analytical ability to identify themes, gaps, and actionable insights from complaints, CSAT, and NPS data.</span></span></li><li><span><span>Design and implementation of automation workflows, digital-first complaint handling, and STP models.</span></span></li><li><span><span>Strong stakeholder management and influencing skills across business, technology, and regulatory teams.</span></span></li><li><span><span>Financial decision-making within delegated authority, balancing customer satisfaction and risk.</span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or GED equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.&nbsp;<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</span></p><br> <p><span><span>Could you be the full-time Interlocking Signaling Application Engineer in Cairo we’re looking for?</span></span></p><br><p><span><strong>Your future role</strong></span></p><br> <p><span>Take on a new challenge and apply your technical expertise in a cutting-edge field. You’ll work alongside collaborative, innovative, and driven teammates.</span></p><br> <p><span>You’ll play a key role in ensuring the safe and efficient movement of trains by contributing to the design and delivery of Interlocking (IXL) application systems. Day-to-day, you’ll work closely with teams across the business (such as Verification &amp; Validation, Installation, and Testing &amp; Commissioning), support the Project IXL Design Leader in resolving technical challenges, and ensure adherence to project schedules and quality benchmarks.</span></p><br> <p><span>You’ll specifically take care of delivering design scheme plan layouts, control tables, safe HMI layouts, signaling logic application data, and hardware configuration drawings, but also analyze and manage design change requests and contribute to the definition of hardware and software packages.</span></p><br> <p><strong><span>We’ll look to you for:</span></strong></p><br> <ul> <li> <p><span>Delivering design scheme plan layouts, control tables, signaling logic application data, cable core plans, signaling equipment room layouts, and diagnostic application data</span></p><br> </li> <li> <p><span>Ensuring adherence to Alstom’s application design methods and tools and requesting deviations when appropriate</span></p><br> </li> <li> <p><span>Actively participating in IXL detailed design review meetings and providing progress reports</span></p><br> </li> <li> <p><span>Organizing and producing documentation, software, and hardware design deliveries according to project needs</span></p><br> </li> <li> <p><span>Supporting the Project IXL Design Leader and Project V&amp;V Manager in debugging design issues</span></p><br> </li> <li> <p><span>Ensuring independence of design activities from verification activities</span></p><br> </li> </ul> <p><span><strong>All about you</strong></span></p><br> <p><span>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</span></p><br> <ul> <li> <p><span>Degree in Software, Electrical, Electronic, or Automation Engineering</span></p><br> </li> <li> <p><span>1 year of experience in IXL, TMS, or ERTMS application design OR 1 year of experience in relevant positions (systems/sub-systems application design) in a highly complex and regulated environment (e.g., railway signaling, aerospace, defense)</span></p><br> </li> <li> <p><span>Understanding of HW design and software data generation processes</span></p><br> </li> <li> <p><span>Knowledge of programming languages and tools such as AutoCAD</span></p><br> </li> <li> <p><span>Strong problem-solving skills and the ability to analyze and manage design change requests</span></p><br> </li> <li> <p><span>Excellent communication and coordination skills with a team-oriented mindset</span></p><br> </li> <li> <p><span>Proficiency in English and strong writing skills, including clarity, rigor, and concision</span></p><br> </li> <li> <p><span>IT skills, including proficiency in Microsoft Office</span></p><br> </li> <li> <p><span>Open-mindedness, resilience, and a sense of urgency</span></p><br> </li> </ul> <p><span><strong>Things you’ll enjoy</strong> Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</span></p><br> <ul> <li> <p><span>Enjoy stability, challenges, and a long-term career free from boring daily routines</span></p><br> </li> <li> <p><span>Work with new security standards for rail signaling</span></p><br> </li> <li> <p><span>Collaborate with transverse teams and supportive colleagues</span></p><br> </li> <li> <p><span>Contribute to innovative projects that shape the future of mobility</span></p><br> </li> <li> <p><span>Utilise our dynamic and flexible working environment</span></p><br> </li> <li> <p><span>Steer your career in whatever direction you choose across functions and countries</span></p><br> </li> <li> <p><span>Benefit from our investment in your development through award-winning learning programs</span></p><br> </li> <li> <p><span>Progress towards roles such as Project IXL Design Leader or other leadership positions</span></p><br> </li> <li> <p><span>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</span></p><br> </li> </ul><p><span><span>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</span></span></p><br> <p><span><strong>Important to note</strong></span></p><br> <p><span>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</span></p><br> </div>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award. Our purpose is to make an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society.</p> <p>We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as a Senior Manager HR Business Partner, you will work closely with Partners, Directors, and senior leaders to support their teams. You will run key people processes (performance, promotions, pay reviews), handle employee relations cases, ensure compliance with labour law and firm policies, and use people data to help leaders make better decisions. You’ll also help improve engagement and the overall employee experience.</p> <h4>Key Responsibilities</h4> <ul> <li>Act as a trusted advisor to Partners, Directors, and senior leaders on organization design, workforce planning, talent strategy, and culture.</li> <li>Translate business priorities into actionable people plans aligned to firm strategy and values.</li> <li>Coach leaders on performance, engagement, change management, and team effectiveness.</li> <li>Lead end-of-year performance cycles, ensuring quality, consistency, and adherence to timelines.</li> <li>Manage performance outcomes including calibration, moderation, and final rating alignment in line with firm guidelines.</li> <li>Facilitate talent review discussions, succession planning, and identification of high potentials and critical roles.</li> <li>Govern promotion processes end-to-end (eligibility, documentation, panels, approvals, and communications).</li> <li>Oversee annual salary review and bonus processes, ensuring fairness, internal equity, and compliance with firm policies.</li> <li>Lead complex employee relations cases, investigations, disciplinary matters, and grievance handling with discretion and consistency.</li> <li>Manage Performance Improvement Plans (PIPs) and structured improvement processes, including documentation, coaching guidance, and risk mitigation.</li> <li>Ensure outcomes are compliant with labour law, internal policies, and ethical standards.</li> <li>Support wellbeing, inclusion, and culture initiatives aligned to firm priorities.</li> <li>Provide regular people dashboards and insights (performance distribution, promotions, attrition, employee relations trends, diversity metrics, engagement).</li> <li>Maintain strong governance, documentation standards, and audit readiness across all people processes.</li> <li>Identify process improvements and standardization opportunities to enhance efficiency and employee experience.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor degree in human resources management, business administration, or a related field.</li> <li>Knowledge of best practices in HR management is essential.</li> <li>Experience of 12+ years in HR with 8+ years managing performance cycles, talent reviews, employee relations, performance management, calibration, promotions, salary reviews, and PIPs.</li> <li>Skilled in handling employee relations, disciplinary actions, and exit processes compliant with labour laws.</li> <li>Proficient in people analytics, reporting, and maintaining HR governance and audit readiness.</li> <li>Ability to communicate professionally with leadership.</li> <li>Detail oriented and conscientious.</li> <li>Excellent organizational, communication, and time-management skills.</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, and Microsoft management tools).</li> <li>Fluent in English (reading, speaking, and writing).</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br> <br> <strong>WHAT’S ON YOUR PLATE?</strong><br> <br> <em>1. SOP Design &amp; Development:</em><br> Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.<br> <br> <em>2. Program Ownership:</em><br> Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets<br> <br> <em>3. Agent Empowerment &amp; Product:</em><br> Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement<br> <br> <em>4. Communication:</em><br> Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function<br> <br> <em>5. Stakeholder Management:</em><br> Partner with SSC, local markets and, Product (DH &amp; talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br> <br> <br> <strong>WHAT YOU BRING TO THE TABLE?</strong><br> <br> - 5+ years of experience working in contact centers<br> <br> -&nbsp;Demonstrated experience in AI projects with partial or full automation projects<br> <br> - Demonstrated experience applying&nbsp;Lean Six Sigma or equivalent process improvement methodologies<br> <br> - Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication<br> <br> - SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar<br> <br> -&nbsp;Critical thinking and data analysis proficiency to identify root causes and drive decisions<br> <br> -&nbsp;Ability to lead workshops and influence without authority across cross-functional teams<br> <br> -&nbsp;Strong written and verbal communication; ability to communicate complex analysis simply and persuasively</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is seeking a <strong>CRM AI Automation Specialist</strong> to lead the adoption and execution of AI-driven workflows across the organization. The company is focused on leveraging AI to improve operational efficiency, streamline business processes, and automate workflows across finance, operations, scheduling, and data management. They are looking for a proactive professional who can identify process improvements, implement AI solutions, train cross-functional teams, and drive organization-wide AI adoption.</p><br>Role Overview<p>The <strong>CRM AI Automation Specialist</strong> will be responsible for designing, implementing, and optimizing AI-driven workflows and automations across multiple business functions. The <strong>CRM AI Automation Specialist</strong> will collaborate with department leaders to identify operational bottlenecks, develop agentic AI solutions, integrate AI platforms with existing systems, and train teams on AI best practices. This role is ideal for someone with hands-on AI implementation experience who enjoys combining business process optimization, automation, system integration, and cross-functional enablement to improve organizational performance.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesAI Workflow Implementation<ul><li><p>Design, implement, and maintain AI-driven systems and automations across the organization.</p><br></li><li><p>Build agentic AI solutions for finance, operations, scheduling, and data management.</p><br></li><li><p>Identify business bottlenecks and implement AI-powered workflow improvements.</p><br></li><li><p>Partner with department leaders to streamline processes and improve operational efficiency.</p><br></li></ul>Process Analysis &amp; Optimization<ul><li><p>Audit existing workflows to identify redundancies, inefficiencies, and automation opportunities.</p><br></li><li><p>Design AI solutions that improve reporting, operational execution, and decision-making.</p><br></li><li><p>Continuously monitor, evaluate, and optimize AI workflows to maximize business impact.</p><br></li><li><p>Recommend ongoing process improvements that support organizational growth.</p><br></li></ul>Training &amp; AI Enablement<ul><li><p>Develop training materials and documentation for AI tools and workflows.</p><br></li><li><p>Conduct training sessions and workshops for cross-functional teams.</p><br></li><li><p>Support organization-wide adoption of AI initiatives.</p><br></li><li><p>Provide ongoing guidance and support to users of AI-enabled systems.</p><br></li></ul>Data &amp; Systems Integration<ul><li><p>Integrate AI tools with existing software platforms and business systems.</p><br></li><li><p>Track implementation outcomes using reporting and data analytics.</p><br></li><li><p>Ensure AI solutions comply with company standards and data security requirements.</p><br></li><li><p>Maintain reliable, scalable, and efficient AI-enabled workflows.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years</strong> of experience implementing AI solutions or workflow automations within business environments.</p><br></li><li><p>Experience designing and deploying AI-powered workflow solutions.</p><br></li><li><p>Experience implementing business process automation across multiple departments.</p><br></li><li><p>Experience integrating AI tools with business systems and software platforms.</p><br></li><li><p>Experience supporting AI adoption and organizational change initiatives.</p><br></li></ul>Skills<ul><li><p>Hands-on experience with AI platforms such as <strong>ChatGPT</strong>, <strong>Claude</strong>, or similar tools.</p><br></li><li><p>Strong understanding of workflow automation and business process optimization.</p><br></li><li><p>Experience building agentic AI solutions.</p><br></li><li><p>Strong understanding of finance, operations, scheduling, and CRM workflows.</p><br></li><li><p>Strong analytical and problem-solving abilities.</p><br></li><li><p>Ability to evaluate business processes and identify automation opportunities.</p><br></li><li><p>Experience integrating AI platforms with existing business systems.</p><br></li><li><p>Strong communication and presentation skills.</p><br></li><li><p>Experience creating training materials and delivering end-user training.</p><br></li><li><p>Excellent organizational and project management skills.</p><br></li><li><p>Ability to work independently while collaborating across multiple departments.</p><br></li></ul>What Success Looks Like<ul><li><p>AI-powered workflows are successfully implemented across key business functions.</p><br></li><li><p>Operational bottlenecks are significantly reduced through automation.</p><br></li><li><p>Teams confidently adopt and utilize AI tools in their daily work.</p><br></li><li><p>AI systems integrate seamlessly with existing business platforms.</p><br></li><li><p>AI initiatives consistently deliver measurable improvements in efficiency and business performance.</p><br></li><li><p>Leadership has clear visibility into AI adoption, ROI, and operational impact.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to lead AI transformation across a growing organization. As the <strong>CRM AI Automation Specialist</strong>, you'll work directly with leadership to modernize business operations, implement impactful AI solutions, empower teams through training and enablement, and play a key role in shaping the company's long-term AI strategy.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br> <br> <strong>WHAT’S ON YOUR PLATE?</strong><br> <br> <em>1. SOP Design &amp; Development:</em><br> Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.<br> <br> <em>2. Program Ownership:</em><br> Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets<br> <br> <em>3. Agent Empowerment &amp; Product:</em><br> Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement<br> <br> <em>4. Communication:</em><br> Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function<br> <br> <em>5. Stakeholder Management:</em><br> Partner with SSC, local markets and, Product (DH &amp; talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br> <br> <br> <strong>WHAT YOU BRING TO THE TABLE?</strong><br> <br> - 5+ years of experience working in contact centers<br> <br> -&nbsp;Demonstrated experience in AI projects with partial or full automation projects<br> <br> - Demonstrated experience applying&nbsp;Lean Six Sigma or equivalent process improvement methodologies<br> <br> - Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication<br> <br> - SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar<br> <br> -&nbsp;Critical thinking and data analysis proficiency to identify root causes and drive decisions<br> <br> -&nbsp;Ability to lead workshops and influence without authority across cross-functional teams<br> <br> -&nbsp;Strong written and verbal communication; ability to communicate complex analysis simply and persuasively</p><br><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;&nbsp;</b></p><br><br><p>The Rolling Stock Engineer is responsible for leading and managing the maintenance operations of rolling stock and depot&nbsp;</p><br><br><p>equipment to ensure reliability, availability, and safety. The role focuses on operational efficiency, technical excellence, and&nbsp;</p><br><br><p>proactive technician team leadership. It involves overseeing a multidisciplinary maintenance team, coordinating resources,&nbsp;</p><br><br><p>ensuring safety standards, and leveraging maintenance systems like Maximo for accurate tracking and reporting.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;&nbsp;</b></p><br><br><p><b>Operations &amp; Maintenance Management&nbsp;</b></p><br><br><p>• Oversee and support all maintenance activities for rolling stock and depot equipment.&nbsp;</p><br><br><p>• Monitor operational efficiency, identify deviations, and implement corrective actions.&nbsp;</p><br><br><p>• Investigate reported/unreported damages, equipment failures, and recurring issues to improve system reliability.&nbsp;</p><br><br><p>• Ensure compliance with planned and corrective maintenance schedules and coordinate cross-functional technical&nbsp;</p><br><br><p>efforts.&nbsp;</p><br><br><p>• Analyze trainset performance and operational behavior using diagnostic tools and field data.&nbsp;</p><br><br><p>• Manage requirements of maintenance activities for sub-contractors &amp; suppliers.&nbsp;</p><br><br><p><b>Resource &amp; Performance Management&nbsp;</b></p><br><br><p>• Manage human, material, and financial resources to ensure optimal operational output.&nbsp;</p><br><br><p>• Participate in developing training programs, evaluating performance, and building competency plans.&nbsp;</p><br><br><p>• Review and optimize spare parts usage and material forecasting to reduce downtime.&nbsp;</p><br><br><p>• Support planning for capital investment and lifecycle management of assets.&nbsp;</p><br><br><p><b>Team Leadership &amp; Coordination&nbsp;</b></p><br><br><p>• Lead day-to-day team coordination, including task assignment, resource planning, shift management, and conflict&nbsp;</p><br><br><p>resolution.&nbsp;</p><br><br><p>• Implement coaching and mentoring practices to support team development and performance enhancement.&nbsp;</p><br><br><p>• Foster a collaborative and informed work culture through regular briefings and structured communication.&nbsp;</p><br><br><p>• Drive employee engagement initiatives and identify succession planning opportunities within the team.&nbsp;</p><br><br><p><b>Maximo System &amp; Digital Tools&nbsp;</b></p><br><br><p>• Maintain accurate maintenance records using the Maximo system (or equivalent MMS).&nbsp;</p><br><br><p>• Generate, review, and close work orders in Maximo, ensuring full traceability of maintenance activities.&nbsp;</p><br><br><p>• Analyze maintenance data trends and provide insights for continuous improvement.&nbsp;</p><br><br><p>• Train and guide team members on Maximo usage and digital reporting practices.&nbsp;</p><br><br><p><b>Safety &amp; Compliance&nbsp;</b></p><br><br><p>• Ensure adherence to all occupational health and safety (OHS) regulations, company safety standards, and risk mitigation&nbsp;</p><br><br><p>protocols.&nbsp;</p><br><br><p>• Ensure all work activities are closed in Maximo once the work has been completed (as per the defined company&nbsp;</p><br><br><p>timescales).&nbsp;&nbsp;</p><br><br><p>• Promote a strong safety culture through toolbox talks, safety drills, and compliance audits.&nbsp;</p><br><br><p>• Oversee safe operations during maintenance work, ensuring the protection of personnel and assets.&nbsp;</p><br><br><p>• Lead incident investigations, report findings, and implement lessons learned to prevent recurrence.&nbsp;</p><br><br><br><p><b>SAFETY RESPONSIBILITIES:&nbsp;</b></p><br><br><p>• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as&nbsp;</p><br><br><p>required within the job role.&nbsp;</p><br><br><p>• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.&nbsp;</p><br><br><p>• Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. All staff members are&nbsp;</p><br><br><p>accountable for reporting and intervening in any Safety, Security, or Environmental violations.&nbsp;</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE&nbsp;</b></p><br><br><p><b>Qualifications</b>&nbsp;</p><br><br><p>• Bachelor’s degree in electrical or mechanical engineering (or related discipline).&nbsp;</p><br><br><p>• Fluent in Arabic and proficient in English; knowledge of French is an added advantage.&nbsp;</p><br><br><p><b>Knowledge&nbsp;</b></p><br><br><p>• Solid understanding of rolling stock and depot equipment systems, including mechanics, pneumatics, electronics, and&nbsp;</p><br><br><p>diagnostics.&nbsp;</p><br><br><p>• Knowledge of Lean Manufacturing principles, team and production management, safety standards, and change&nbsp;</p><br><br><p>management.&nbsp;</p><br><br><p>• Proficiency with Maintenance Management Systems (preferably Maximo).&nbsp;</p><br><br><p><b>Experience&nbsp;</b></p><br><br><p>• Minimum of 3-5 years of experience in the railway industry, with at least 5 years in rolling stock or depot equipment&nbsp;</p><br><br><p>maintenance.&nbsp;</p><br><br><p>• Proven track record in managing change initiatives and driving continuous improvement.&nbsp;</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES&nbsp;</b></p><br><br><p>• Leadership: Strong leadership with effective communication, supervision, and coordination skills.&nbsp;</p><br><br><p>• Analytical Thinking: Analytical and results-oriented, with strategic thinking and a hands-on problem-solving mindset.&nbsp;</p><br><br><p>• Resilience &amp; Decision-Making: Ability to manage high-pressure environments and make timely, sound decisions.&nbsp;</p><br><br><p>• Negotiation &amp; Stakeholder Engagement: Proven negotiation skills and stakeholder management capabilities.&nbsp;</p><br><br><p>• Innovation &amp; Professional Integrity: Commitment to innovation, operational excellence, and professional integrity.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a Senior IP Analyst to join our Filing and Prosecution Team at Clarivate. In this role, you will be responsible for providing filing &amp; prosecution support through docketing, paralegal services, Recordals, Information Disclosure Statements (IDS), and/or reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export Administration Regulations (“EAR”) and International Traffic in Arms Regulations (“ITAR”).</p><br><p><b>About You – experience, education, skills, and accomplishments</b></p><br><ul><li><p>Associate's degree or equivalent relevant work experience</p><br></li><li><p>1+ years of patent paralegal and docketing experience</p><br></li><li><p>Experience using IP management software</p><br></li><li><p>Experience in Microsoft Suite: Outlook, Word and Excel</p><br></li></ul><p><b>It would be great if you also had...</b></p><br><ul><li><p>2+ years of experience using Memotech, Foundation IP, IP Manager, The IP Management System, Inprotech, or IPFolio</p><br></li><li><p>U.S. and foreign patent docketing and trademark filing &amp; prosecution experience</p><br></li><li><p>A paralegal certificate from an ABA approved program is a plus</p><br></li></ul><p><b>What will you be doing in this role?</b></p><br><ul><li><p>Interacting with internal and external stakeholders, expresses ideas, organizes and delivers information appropriately in a virtual, highly matrixed and global environment</p><br></li><li><p>Plans and organizes tasks and work responsibilities to achieve objectives. Adheres to organizational policies and procedures</p><br></li><li><p>Process incoming and outgoing domestic and international communications in IP management software</p><br></li><li><p>Routinely review and file prosecution related documents with the USPTO for all stages of prosecution.&nbsp; Also coordinate and facilitate timely instructions to foreign agents in order to meet deadlines for non-US patent or trademark prosecution deadlines.</p><br></li><li><p>Manage, create and maintain documents on behalf of customers as per their directions including but not limited to scanning and filing of incoming documents, retrieving, sending requested documents to customers, unfiled matters, file intakes and file transfers</p><br></li><li><p>Prepare documents for signature and collaborate with customer contacts to fulfil requirements of various patent offices as requested, including but not limited to:&nbsp; Intellectual Property applications (domestic and international), Information Disclosure Statements (IDS), formalized priority claims, formal documents such as ADS, Power of Attorney, PCT forms and other forms as needed</p><br></li><li><p>Maintain customer docket and run reports as appropriate and correspond internally and externally regarding deadlines and status of applications</p><br></li><li><p>Develop and maintain a working knowledge of domestic and international intellectual property office rules and procedures</p><br></li><li><p>Assist in establishing policies and procedures to ensure quality improvement efforts will meet or exceed internal and external customer needs and expectations</p><br></li><li><p>Document and track daily work in time-tracking system within prescribed deadlines and SLA’s</p><br></li><li><p>Liaise with all areas of the business where/when defined to meet customer expectations by ensuring adherence to the agreed or required service levels</p><br></li></ul><p><b>About the Team</b></p><br><p>Come join our Filing &amp; Prosecution Team! Clarivate is the global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firm and corporate customers every day. Our commitment is to give IP professionals the information, insight and technology they need to manage the world’s ideas. We have the insight, experience and global expertise to create, protect, maintain and maximize IP assets on a global scale.</p><br><p><b>Hours of Work</b></p><br><ul><li><p>Full Time, permanent position</p><br></li><li><p>We are prioritizing hiring in a hybrid work model working 2-3 days a week in one of our US offices. However, we encourage applicants of all US states to apply</p><br></li></ul><p><b>Compensation - US Only</b></p><br><p>The expected base salary for this position is $50,000 - $76,000 USD per year.&nbsp;&nbsp;This role is eligible for bonus earnings.&nbsp;&nbsp;Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.</p><br><p>In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.</p><br><p>#LI-Hybrid</p><br><p>#LI-LP</p><br><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >About this Role</span></p><p>We are seeking an experienced Infrastructure System Engineer to manage and optimise Active Directory and Entra ID services within a large-scale enterprise environment. This role focuses on ensuring service reliability, resolving complex technical issues through root cause analysis, supporting project delivery, and driving continuous service improvements while collaborating with cross-functional teams and stakeholders.</p><p>What you ll do</p><ul><li>Manage and oversee Office IT infrastructure services, particularly Active Directory and Entra ID environments.</li><li>Coordinate, assess, and implement change requests to ensure service stability and continuous improvement.</li><li>Investigate incidents, perform root cause analysis (RCA), and provide long-term solutions.</li><li>Act as a technical escalation point for service desks and specialist teams.</li><li>Monitor service performance, availability, and quality against agreed standards.</li><li>Contribute to project planning and execution, providing operational and technical assessments.</li><li>Develop scripts and automation solutions to enhance efficiency and reduce manual work.</li><li>Maintain and update technical documentation, operational guides, and user instructions.</li><li>Support capacity planning and reporting to ensure future scalability.</li><li>Drive Continuous Service Improvement (CSI) initiatives and support service review meetings.</li></ul><p>Who you are</p><ul><li>Degree in Engineering, Computer Science, or a related field.</li><li>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</li><li>Strong knowledge of Azure administration and Active Directory environments.</li><li>Experience in Windows Server environments and system integration.</li><li>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</li><li>Familiarity with user lifecycle management and provisioning processes.</li><li>Understanding of ITIL practices and Agile methodologies.</li><li>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</li><li>Effective communication and collaboration skills with the ability to engage stakeholders.</li><li>Ability to work in complex, high-availability environments with a focus on service quality.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to work within a global technology environment supporting critical infrastructure services.</li><li>Exposure to large-scale enterprise systems and modern identity technologies.</li><li>A collaborative and supportive team culture focused on continuous improvement.</li><li>Involvement in strategic projects and transformation initiatives.</li><li>Professional growth through hands-on experience with cutting-edge tools and platforms.</li></ul><p>What skills you will learn</p><ul><li>Advanced identity and access management using Entra ID and modern authentication technologies.</li><li>Automation and scripting techniques to optimise infrastructure operations.</li><li>Service management practices aligned with ITIL frameworks.</li><li>Stakeholder engagement and cross-functional collaboration in a global environment.</li><li>Performance monitoring, reporting, and continuous service improvement methodologies.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Engineering, Computer Science, or a related field.</p><p>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</p><p>Strong knowledge of Azure administration and Active Directory environments.</p><p>Experience in Windows Server environments and system integration.</p><p>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</p><p>Familiarity with user lifecycle management and provisioning processes.</p><p>Understanding of ITIL practices and Agile methodologies.</p><p>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</p><p>Effective communication and collaboration skills with the ability to engage stakeholders.</p><p>Ability to work in complex, high-availability environments with a focus on service quality.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Position Summary:</strong></p><br><p>As a Digital Sales Engineer, you will play a key role in driving growth across Egypt by engaging customers through digital and remote sales channels. You will serve as the primary point of contact for customers who prefer digital interaction, guiding them through the full sales journey—from initial engagement to post-sales support. In this role, you will build strong relationships, understand customer needs across key industries, and position Emerson Measurement Solutions to deliver meaningful value through innovative technologies and digital platforms<strong>.</strong></p><br><p><strong>In This Role, Your Responsibilities Will Be:</strong></p><br><ul><li>Own and achieve bookings targets for the Measurement Solutions portfolio within assigned customer segments using digital and remote engagement</li><li>Maintain an accurate sales forecast and ensure consistent delivery against monthly and quarterly goals</li><li>Serve as the primary customer contact, providing seamless pre- and post-sales support across the entire sales cycle</li><li>Support customers with product selection, application guidance, and order placement through digital platforms</li><li>Promote and enable adoption of Emerson’s digital tools to enhance customer engagement and efficiency</li><li>Follow up on quotations and opportunities to improve conversion rates and drive order closure</li><li>Monitor and act on digital leads, proactively converting opportunities within your assigned segments</li><li>Use data insights, customer segmentation, and whitespace analysis to drive account growth strategies</li><li>Identify and develop opportunities in new industries and emerging markets within Egypt</li><li>Collaborate with subject matter experts, product managers, and internal teams to create differentiated customer solutions</li><li>Support implementation of new digital tools and technologies to advance sales effectiveness</li><li>Stay updated on the Measurement Solutions portfolio, including new product introductions</li><li>Monitor market trends and competitor activity, contributing insights to business development strategies</li><li>Uphold Emerson’s business ethics and compliance standards in all interactions</li><li>Adhere to Health, Safety &amp; Environment policies as laid by the organization.</li></ul><p><strong>Who You Are:</strong></p><br><p>You communicate with clarity and confidence, adapting your message to different audiences and ensuring mutual understanding. You build strong partnerships by working collaboratively across teams and fostering trust with customers and colleagues. You embrace technology and innovation as key enablers to solve challenges and deliver value. You demonstrate resilience and accountability, staying focused and motivated in a dynamic, target-driven environment while continuously striving to improve your performance.</p><br><p><strong>For This Role, You Will Need:</strong></p><br><ul><li>A degree in engineering or a related technical discipline, or equivalent practical experience</li><li>Experience in sales, application engineering, or technical customer engagement in industrial or process industries</li><li>Ability to manage customer relationships and sales activities through digital platforms and tools</li><li>Strong commercial awareness, including familiarity with sales processes and contract considerations</li><li>Fluency in Arabic and English, both written and spoken</li><li>Willingness to be based in Cairo and support customers across Egypt</li></ul><p><strong>Preferred Qualifications That Set You Apart:</strong></p><br><ul><li>Experience in instrumentation, flow measurement, or process control technologies</li><li>Familiarity with CRM systems and digital sales tools such as sales intelligence or engagement platforms</li><li>Exposure to data-driven sales strategies, including analytics and customer segmentation</li><li>Experience supporting customers across multiple industries in a regional or global environment</li></ul><p><strong>Our Culture &amp; Commitment to You!</strong></p><br><p>&nbsp;At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.</p><br><p>&nbsp;We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.</p><br><p>&nbsp;Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.&nbsp;</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SNAPSHOT</b></p><p>Job Title: Order Management Associate Company: Nestl Business Solutions Location: Cairo, Egypt</p><p>POSITION SUMMARY</p><p>The Order Management Specialist is responsible for the end to end execution of Demand Capture, Order Fulfillment, and Billing activities, ensuring high accuracy, timeliness, and adherence to Market and Global Service Level Agreements (SLAs). The role ensures smooth order flow by managing demand capture (manual and digital), stock allocation, order fulfillment exceptions, billing accuracy, and return/refusal mitigation, while proactively addressing out of stock risks and customer expectations. Acting as the primary operational point of contact for customers, the role collaborates closely with cross functional stakeholders (Demand &amp; Supply Planning, Logistics, CoC, Finance, and Customer Service) to deliver a customer centric experience, drive operational excellence, minimize waste, reduce complexity, and continuously improve end to end Order to Cash (O2C) processes.</p><p><b>KEY RESPONSIBILITIES</b></p><p>Demand Capture &amp; Order Management</p><p>Capture customer demand via manual and electronic channels within defined Global and Market SLAs. Execute demand capture activities with high accuracy and timeliness, ensuring minimal rework and exceptions. Perform manual order entry when digitalization is not possible and report system failures promptly. Liaise with Center of Competence (CoC) and Master Data teams to resolve demand capture failures within SLA. Document and analyze demand capture changes to identify root causes and recurring issues.</p><p>Order Fulfillment &amp; Stock Allocation</p><p>Manage order fulfillment exceptions (allocation, delivery delays, load optimization, carrier selection, appointment scheduling). Execute stock allocation strategies aligned with Operational Demand &amp; Supply Review priorities. Proactively manage out of stock risks and communicate mitigation plans to customers and internal stakeholders. Leverage GLOBE functionalities to automate allocation and reduce manual intervention. Provide data driven insights to anticipate risks, minimize waste, and improve service fulfillment.</p><p>Billing, Returns &amp; Refusals</p><p>Execute all billing activities within Market SLAs, ensuring invoice accuracy and timely posting. Resolve billing exceptions in collaboration with internal teams and customers to avoid collection issues. Coordinate return and refusal processes, securing approvals and documentation per market policies. Propose mitigation options to minimize financial impact while protecting customer relationships. Support claims and deductions resolution to ensure accurate customer account adjustments.</p><p>Continuous Improvement &amp; Customer Centricity</p><p>Participate in NCE and operational review meetings, contributing to process standardization and optimization. Analyze service KPIs and present insights during Daily Operational Reviews (DORs). Embed customer centricity in operational discussions and exception resolution. Drive continuous improvement initiatives to reduce exceptions, increase automation, and enhance customer experience. Act as a customer advocate by addressing root causes and implementing sustainable solutions across the E2E process.</p><p>KEY PERFORMANCE MEASURES (KPIs)</p><p>Accuracy &amp; Timeliness</p><p>Customer Order Fulfilment (COF) / OTIF (On Time, In Full)</p><p>Customer Service Level (CSL)</p><p>Automation % (Reduction of Manual Intervention)</p><p>Untouched Order %</p><p>Perfect Invoice Rate</p><p>Return &amp; Refusal KPIs</p><p>ARE YOU A FIT?</p><p>Education &amp; Experience</p><p>Bachelor s degree required. 1 3 years of experience in supply chain, order management, demand &amp; supply planning, distribution, sales, or marketing.</p><p><b>Skills &amp; Competencies</b></p><p>Strong understanding of Order to Cash (O2C) processes. Solid knowledge of supply chain, demand management, and customer service best practices . High attention to detail with strong results orientation. Analytical mindset with structured problem solving and root cause analysis capabilities. Ability to multitask, manage priorities, and adapt to business urgency. Strong communication skills (written and verbal) with effective stakeholder management. High ownership, accountability, and self discipline. Ability to propose, implement, and sustain process improvements. Conflict management and customer focused decision making skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree required.</li><li>1 3 years of experience in supply chain, order management, demand &amp; supply planning, distribution, sales, or marketing.</li><li>Strong understanding of Order to Cash (O2C) processes.</li><li>Solid knowledge of supply chain, demand management, and customer service best practices .</li><li>High attention to detail with strong results orientation.</li><li>Analytical mindset with structured problem solving and root cause analysis capabilities.</li><li>Ability to multitask, manage priorities, and adapt to business urgency.</li><li>Strong communication skills (written and verbal) with effective stakeholder management.</li><li>High ownership, accountability, and self discipline.</li><li>Ability to propose, implement, and sustain process improvements.</li><li>Conflict management and customer focused decision making skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>We are looking for a driven and capable&amp;nbsp;<strong>Human Resources Business Partner</strong> to support us in building and executing HR strategies that align with business objectives and foster a high-performance culture.</p><br><p>You will play an integral role in partnering with leadership and managers to develop talent, enhance engagement, manage performance, and ensure compliance with labor laws and company policies.</p><br><p>We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.</p><br><p><strong>RESPONSIBILITIES:</strong></p><br><ul><li>Partner with leadership and the HR Director to develop and implement HR strategies that drive business success and align with company values.</li><li>Collaborate with managers to identify skills gaps and create development plans that foster continuous growth.</li><li>Manage and drive performance management cycles, including goal setting, continuous feedback, and formal reviews.</li><li>Support managers in developing high-performing teams by coaching them on feedback delivery and performance management.</li><li>Collaborate with leaders to implement performance improvement plans when needed.</li><li>Promote a feedback-driven, high-performance culture across the organization.</li><li>Stay informed of market trends and insights to recommend enhancements to compensation and benefits packages.</li><li>Manage employee relations matters (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and company policies.</li><li>Work closely with the HR Director to review, update, and implement HR policies and procedures, ensuring consistency, compliance, and alignment with regional/global standards.</li><li>Lead and improve onboarding, offboarding, and HR lifecycle processes, ensuring a smooth and engaging employee experience.</li><li>Design and implement employee engagement strategies and initiatives that foster a positive work environment.</li><li>Partner with managers and employees to enhance workplace culture, recognition programs, and employee well-being.</li><li>Conduct regular engagement surveys and action planning based on feedback to improve team morale and satisfaction.</li><li>Ensure compliance with Egyptian labor laws, regulations, and internal company policies.</li><li>Analyze HR data and metrics to provide actionable insights on workforce trends, turnover, engagement, and performance.</li><li>Lead or participate in local and regional HR projects, including change management and organizational development.</li></ul><p><strong>QUALIFICATIONS</strong></p><br><p><strong>Required Qualifications:</strong></p><br><ul><li>Bachelor’s degree in Human Resources Management or a related field.</li><li>7+ years of HR generalist or HRBP experience, ideally in a fast-paced, high-growth company (experience in the construction domain is a plus).</li><li>Deep understanding of Egyptian labor law and HR best practices.</li><li>Strong coaching and consulting skills with the ability to influence and build trust across all levels of the organization.</li><li>Proven experience in policy and procedure development, employee relations, and performance management.</li><li>Experience in talent management, organizational development, and employee engagement.</li><li>Ability to think strategically and execute tactically, hands-on, proactively, and solution-oriented.</li><li>Exceptional communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><br><ul><li>Professional HR certification, such as SHRM-CP, PHR, or equivalent.</li><li>Experience in implementing HR systems or digital transformation initiatives.</li><li>Familiarity with change management and organizational development frameworks.</li></ul><p><strong>POSITION DETAILS:</strong></p><br><p><strong>Primary Location (On-site):</strong> Heliopolis, Cairo, EG<br><strong>Position:</strong> Human Resources Business Partner<br><strong>Position Classification:</strong> Salary-based full-time hours<br><strong>Working Hours:</strong> 9:00 AM to 6:00 PM Cairo Local Time</p><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>