Database Developer Jobs

About the Role AFS Egypt is looking for an experienced Risk Manager to lead the identification, assessment, monitoring, and mitigation of risks across Egypt operations. This role serves as a second line of defence, ensuring strong governance, oversight, and implementation of risk frameworks aligned with internal policies and regulatory requirements.<br>Key Responsibilities Develop and maintain the risk management framework and related policies. Monitor financial and operational risks and recommend mitigation strategies. Review and challenge risk assessments conducted by first-line functions. Implement and enhance risk tools such as KRIs, incident reports, and risk control assessments. Prepare risk reports for internal stakeholders and regulators. Promote a strong risk culture through workshops, training, and guidance. Act as Local Data Protection Coordinator and support data governance initiatives.<br>Requirements Bachelor’s degree or higher in a relevant field. Minimum 8 years of experience in in risk management. Hands-on experience with risk and control frameworks across business processes, technology, and third parties. Strong understanding of financial services industry and regulatory environment. In-depth knowledge of risk management principles and best practices. Excellent analytical, communication, and stakeholder management skills. High integrity and professional judgment. Strong time management and leadership skills.

<p>It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. The Talent Acquisition (TA) role is responsible for the full-cycle recruitment process, from identifying staffing needs to onboarding the right talent. This role focuses on building a robust talent pipeline and ensuring a high-quality candidate experience. ### Core Responsibilities Sourcing &amp; Attraction: Utilize diverse channels (LinkedIn, job boards, social media, and networking) to identify and engage passive and active candidates. Stakeholder Management: Partner with hiring managers to define role requirements, ideal candidate profiles, and interview rubrics. Screening &amp; Assessment: Conduct initial phone screens and structured interviews to evaluate technical skills, cultural add, and behavioral competencies. Selection Process: Facilitate the interview stages, collect hiring manager feedback, and coordinate debrief sessions to ensure objective decision-making. Offer Management: Manage the offer process, including salary negotiations, reference checks, and closing candidates. Data &amp; Reporting: Track key recruitment metrics such as Time-to-Fill , Cost-per-Hire , and Source of Hire to optimize the hiring funnel. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</p>

MAIN PURPOSE OF JOBProvide the needed talent with the needed quality on time to ensure optimum performance of all departments. DUTIES AND RESPONSIBILITIESParticipate in developing manpower planning and hiring plans across Egypt and the Gulf region Conduct the needed research, data gathering, and analysis to select the best talent sources Contact recruitment agencies and all possible sources to provide the best fit on time Create an updated wide range of pool to ensure availability of the needed manpower on time. Respond on time for any planned or unplanned request or replacement needed to ensure maximum utilization of labor within the HR budget and policy Communicate properly with candidates to promote the company’s image and ensure fairness and their satisfaction Coordinate with all departments and candidates to ensure smooth recruitment and selection processes Pursue any other activities within the job scope assigned by his direct supervisor or organization management REQUIRED FUNCTIONAL QUALIFICATIONEducation Bachelor's degree in human resources, Business Administration, or a related field. Experience Minimum 4 years of experience in Talent Acquisition or Recruitment. Experience in recruiting across Egypt and/or Gulf countries is preferred.

Location: the 10th of Ramadan <br>The role The Receptionist is the first point of contact for visitors, clients, and employees at the factory. The role is responsible for managing front desk operations, handling calls and inquiries, and providing administrative support to ensure smooth daily operations while maintaining a professional company image.<br>Key responsibilities:Welcome and assist visitors, suppliers, and contractors in a polite and professional manner Answer, screen, and forward incoming phone calls Register visitor details and ensure compliance with factory security and safety procedures Coordinate with security and administration regarding visitor access Receive, record, and distribute mail and deliveries Maintain the cleanliness and organization of the reception area Support basic administrative tasks such as data entry, filing, scanning, and document preparation Schedule appointments and meetings when required Respond to employee inquiries and direct them to the relevant department <br>Key skills and experience required: Bachelor’s degree Previous experience as a receptionist or Administrative Assistant is preferred Excellent level of English Good communication and interpersonal skills Presentable appearance and professional attitude Basic computer skills (Microsoft Office, email) Ability to multitask and work under pressure Strong sense of responsibility, punctuality, and confidentiality Preferably residing near the factory location

Job Title: junior Shipping specialist Location: Agouza - Cairo<br>Hashem Brothers, a leading exporter of essential oils and aromatic products, is looking for a Shipping Specialist to join our logistics team. The role is responsible for executing and following up all shipping procedures for export orders and imported materials – from receiving the sales order until the shipment is delivered to the airport/port and handed over to the carrier – ensuring accurate documentation, on-time dispatch and smooth coordination with all internal and external parties.<br>Key Responsibilities:Receive shipping requests, review all details and open a file for each shipment. Request and compare freight offers, recommend the best option and follow up booking confirmations. Coordinate with warehouses to prepare goods (quantities, packaging, and labeling) and verify readiness against the order. Prepare and review export documents (commercial invoice, packing list, COO, MSDS, etc.) and ensure data consistency. Coordinate with customs brokers, transporters and shipping/airlines to complete clearance and handover on time. Follow up shipment status, update sales and concerned departments, and archive all shipment files and reports.<br>Requirements:BA in business or logistics Preferred previous experience in international shipping Excellent command of English and proficiency in Excel.

Company Description<br> Covery official is a data-driven e-commerce startup specializing in phone cases and bags. Founded in February 2015, the company operates as a bootstrapped business based in Egypt. It focuses on innovative solutions and quality products. Covery official thrives on combining creative designs and functionality to cater to customer needs in the e-commerce space.<br> Role Description<br> This is a full-time on-site role for a Human Resources Generalist based in Giza. The Human Resources Generalist will handle a variety of HR-related tasks, including administering employee benefits, maintaining HR policies, managing employee records, and ensuring compliance with labor regulations. The role also involves supporting the HR team with recruitment, onboarding, and employee engagement initiatives, along with providing guidance to staff on HR policies and procedures.<br> Qualifications<br> Experience in Human Resources (HR), including understanding of HR Management and HR Policies Knowledge of Employee Benefits and Benefits Administration Strong communication and organizational skills Ability to work effectively on-site in a collaborative environment Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred Previous experience in an e-commerce or startup environment is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Title</strong>: Senior Accountant- Egypt based only<br> <strong>Job Code</strong> : JPC - 6015<br> <strong>Experience:</strong> Min 4 years experience <br> <br><strong>Education:</strong> Bachelor's degree<br> <br><strong>Language Skills</strong>: English- Arabic <br> <br><strong>Work location:</strong> Cairo- Egypt<br><strong>ROLE PURPOSE:</strong><br>To perform complex accounting activities in accordance with accounting principles and standards to control Sibca's financial resources and ensure that it complies with all relevant regulations, laws, and reporting requirements.<br><strong>KEY ACCOUNTABILITIES:</strong><br>• Complete assigned daily ledger entries and other financial transactions in accordance with accounting principles.<br>• Process accounts payable, accounts receivable, debt, transfer of funds, and transactions in a timely manner.<br>• Respond to accounting inquiries from employees, vendors, and clients by providing complete information.<br>• Produce accurate and timely invoices to bill clients,<br>• Review invoices to validate accuracy, completeness, and make corrections as appropriate<br>• Track and analyse monthly receivables and outstanding days.<br>• Prepares basic accounting statements and reports for management.<br>• Performs detailed account reconciliation and analysis of accounting transactions.<br>• Identifies and researches discrepancies in financial reports and prepares correcting journal entries.<br>• Prepares journal entries and performs month-end general ledger close activities.<br>• Supports audits by researching accounting transactions.<br>• Consolidate and report financial and business information to management and, if appropriate, to external parties.<br>• Assist with ad hoc reporting requests.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role :Senior Accountant</strong><br> <br><strong>Location :Cairo</strong><br>We are looking for an experienced Senior Accountant to oversee general accounting operations by controlling and verifying our financial transactions.<br> <br>Must have min 10 years' Experience In Accounting with good command of English and ready to work full time in site <br><strong>Responsibilities </strong><br> <ul> <li>Verify, allocate, post and reconcile accounts payable and receivable</li> <li>Produce error-free accounting reports and present their results</li> <li>Analyze financial information and summarize financial status</li> <li>Spot errors and suggest ways to improve efficiency and spending</li> <li>Review and recommend modifications to accounting systems and procedures</li> <li>Manage accounting assistants and bookkeepers</li> <li>Participate in financial standards setting and in forecast process</li> <li>Provide input into department's goal setting process</li> <li>Prepare financial statements and produce budget according to schedule</li> <li>Assist with tax audits and tax returns</li> <li>Direct internal and external audits to ensure compliance</li> </ul> <br><strong>Qualification</strong><br><ul> <li>Hands-on experience with accounting software packages, like FreshBooks and QuickBooks</li> <li>Advanced MS Excel skills including Vlookups and pivot tables</li> <li>Accuracy and attention to detail</li> <li><strong>BS degree in Accounting, Finance or relevant</strong></li> <li>Relevant certification (e.g. CMA or CPA) will be preferred</li> </ul> <br><strong>ov</strong><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>SAP/ERP Integration Project Manager is needed for Eshratex Cotton Spinning, Hybrid Factory &amp; Head office;</strong></p><br><br><br><p>1) Lead and manage the implementation of SAP ERP across the company</p><br><br><br><p>2)Ensuring that SAP processes, modules and workflows are properly designed and aligned with the company's manufacturing and commercial requirements.</p><br><br><br><p>3) Coordinate with managers ,management, department heads, key users and the SAP implementation partner, ensuring the project is delivered on time, within budget and according to agreed business requirements.</p><br><br><br><p>4)Acting as the bridge between Eshratex's management/users and the SAP implementation partner.</p><br><br><br><p><strong>Requirements</strong></p><br><br><br><ul><li>preferred experience (<strong>Industrial / High Volume Capacity</strong>)with manufacturing, production planning, inventory, purchasing, sales, quality, maintenance, costing and finance-<strong>not just generic SAP experience.</strong></li></ul><br><ul><li>3-7+ years of ERP/SAP experience.</li><li><i><strong>At least 2-3 complete SAP implementation projects.</strong></i></li><li><i><strong>Strong experience with SAP S Business 1</strong></i></li><li>Strong manufacturing/industrial experience.</li><li>Experience leading cross-functional implementation teams.</li><li>Strong knowledge of PP, MM, QM, PM, SD and FI/CO.</li><li>Experience with data migration, testing, training and go-live.</li><li>Strong project-management skills.</li><li>Excellent English.</li><li>Strong communication and management skills.</li></ul><p><strong>Work Location</strong>: Factory : Borg El Arab - Head office : 47th Sultan Hussein</p><br><br><p><strong>Working Days</strong>: Sunday-Thursday ( Saturday Extra for Factory) - Transportation Provided</p><br><br><p><strong>Working Hours</strong>: 8 am-5 pm</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Equipment Control Executive <p><strong>Job Purpose:</strong><br></p><br> <p>Work closely with Terminals, Depots and other stakeholders assuring system updates and actual movements are <br>identical in a timely manner. Overlook the country's long-staying containers.<br></p><br> <p><strong>Duties &amp; Responsibilities:</strong><br></p><br><ul><li>Responsible for System Audit to ensure inventory accuracy &amp; reconcile any discrepancies.</li><li>Maintain &amp; Setup EDI for new locations.</li><li>Maintain Dashboards and Reporting Processes.</li><li>Track the location, status, and availability of equipment in real-time.</li><li>Coordinate with vendors and leasing companies for equipment procurement, returns, and exchanges.</li><li>Develop and enforce inventory control policies and procedures.</li><li>Execute equipment allocation plans ensuring timely and accurate deployment of equipment.</li><li>Coordinate with terminal operators, depots, trucking companies, and other stakeholders to facilitate equipment <br>movements.</li><li>Monitor equipment utilization in real-time and adjust as needed to address changing priorities or emerging <br>issues.</li><li>Respond to equipment-related inquiries, requests, and incidents from internal and external stakeholders.</li><li>Collaborate with maintenance teams to schedule and coordinate equipment maintenance activities without <br>disrupting operations.</li><li>Generate performance reports and metrics to track equipment utilization, efficiency, and operational KPIs.</li></ul> <p><strong>Qualifications:</strong></p><br><ul><li>Bachelor's degree in relevant field (Engineering is preferable).</li><li>1-3 years of relevant experience.</li><li>Solid background in mathematics, data analysis and modeling.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></span></p><br><br><br><br><p>Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</p><br><br><br><br><p><b>Job Description:</b></p><br><br><br><p>This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages. He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis.</p><br><br><p><br><b>Employee Type:</b><br>&nbsp;</p><br><br>Permanent<p><br><span>UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</span></p><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Sumerge, our Staff Project Accountants are essential to maintaining the financial health of our projects. They ensure that all financial transactions related to projects are accurately recorded and reported. Our Staff Project Accountants leverage their expertise in project accounting to analyze financial data, monitor budgets, and support our project teams in achieving their financial goals.<br>The ideal candidate is detail-oriented, possesses strong analytical skills, and has a deep understanding of project financial management principles. You will play a crucial role in maintaining financial discipline, driving efficiencies, and ensuring transparency in our project financials.<br><strong>Responsibilities</strong><br><ul> <li> <strong>Project Budgeting and Forecasting</strong>: Take ownership of developing and maintaining project budgets.</li> <li> <strong>Cost Control and Monitoring</strong>: Monitor project expenses independently and propose budget adjustments.</li> <li> <strong>Project Billing and Invoicing</strong>: Lead project billing and invoicing activities, ensuring compliance.</li> <li> <strong>Cash Flow Management</strong>: Manage project cash flows effectively, identifying funding requirements.</li> <li> <strong>Financial Reporting</strong>: Prepare comprehensive project financial reports with variance analysis.</li> <li> <strong>Contract Compliance</strong>: Ensure strict compliance with project contracts and regulatory requirements.</li> <li> <strong>Collaboration with Project Teams</strong>: Actively collaborate with project teams, providing financial insights and guidance.</li> </ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field</li></ul><ul><li>5-7 years of relevant project accounting experience.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>We're seeking a dynamic and results-oriented (Acquiring Manager) to drive growth and expand our market presence :&nbsp;<br></p><br><br><span>Requirements</span><ul><li><span>Strategize &amp; Grow: Develop and implement tailored account plans to significantly increase sales volume and market share among acquiring clients. Continuously analyze the merchant landscape to identify and execute innovative approaches for POS business growth.</span><br></li><li><span>Strengthen Relationships: Expand existing client partnerships by effectively selling acquiring products and a comprehensive suite of our services.</span><br></li><li><span>Drive Performance: Set annual plans and acquisition strategies for the acquiring business, ensuring targets are met and exceeded.</span><br></li><li><span>Empower Teams: Conduct sales training for branches and collaborate with branch managers to resolve complex customer issues, ensuring a seamless experience.</span><br></li><li><span>Optimize Operations: Oversee chargeback cases for your team's merchants and analyze rejected transaction reports to proactively prevent fraud.</span><br></li><li><span>Innovate &amp; Promote: Champion and market new offerings like DCC, installment programs, QR code payments, and online payment solutions.</span><br></li><li><span>Analyze &amp; Report: Conduct break-even case studies for new and existing Merchants and gather data from various sources to generate insightful daily, monthly, and quarterly reports on market performance.</span><br></li><li><span>Team &amp; Area Oversight: Monitor and ensure achievement of our targets within the assigned team and resources.</span><br></li><li><span>​<u>Years of Experience :- </u>More than 6 years of Acquiring</span><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Sumerge, our Staff Project Accountants are essential to maintaining the financial health of our projects.<br> They ensure that all financial transactions related to projects are accurately recorded and reported.<br> Our Staff Project Accountants leverage their expertise in project accounting to analyze financial data, monitor budgets, and support our project teams in achieving their financial goals.<br> The ideal candidate is detail-oriented, possesses strong analytical skills, and has a deep understanding of project financial management principles.<br> You will play a crucial role in maintaining financial discipline, driving efficiencies, and ensuring transparency in our project financials.<br> Responsibilities Project Budgeting and Forecasting : Take ownership of developing and maintaining project budgets.<br> Cost Control and Monitoring : Monitor project expenses independently and propose budget adjustments.<br> Project Billing and Invoicing : Lead project billing and invoicing activities, ensuring compliance.<br> Cash Flow Management : Manage project cash flows effectively, identifying funding requirements.<br> Financial Reporting : Prepare comprehensive project financial reports with variance analysis.<br> Contract Compliance : Ensure strict compliance with project contracts and regulatory requirements.<br> Collaboration with Project Teams : Actively collaborate with project teams, providing financial insights and guidance.<br> Bachelor's degree in Accounting, Finance, or a related field 5-7 years of relevant project accounting experience.<br></span> </div>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Job description</h4> <ul> <li>Manage the end-to-end B2E collection cycle by following up on outstanding payments with employees of partner companies to ensure timely recovery of installments.</li> <li>Coordinate with HR departments of partner organizations regarding salary deductions and direct settlements to facilitate seamless and on-time payment collection.</li> <li>Escalate highly delinquent cases to the collections teams to initiate further recovery actions and minimize financial exposure.</li> <li>Record all collected payments and settlements accurately in the financial system to maintain up-to-date accounting ledgers and ensure full data integrity.</li> <li>Issue accurate invoices to corporate partners by excluding resigned employees to ensure precise billing and initiate the collection cycle without disputes.</li> <li>Submit final B2E collection reports to the finance department to facilitate financial reconciliation and support monthly closing activities.</li> </ul> <h4>Skills description</h4> <ul> <li>Educational background: Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.</li> <li>Experience: 0-1 years of experience.</li> <li>Technical proficiency: <ul> <li>Result orientation</li> <li>Operational awareness</li> <li>Building networks</li> <li>Coaching & mentoring</li> <li>Customer centricity</li> <li>MS Excel</li> <li>Collection management systems</li> <li>MIS reporting</li> <li>Financial systems</li> <li>B2E collection processes</li> </ul> </li> </ul></p><p></p>

<p><h4>Job description</h4> <p><strong>•</strong> Analyze store observation programs and validate various store processes to enhance the selection and display of products<br> <strong>•</strong> Evaluate all products to ensure compliance with merchandising standards<br> <strong>•</strong> Conduct meetings with vendors and suppliers to finalize product contracts and commissions<br> <strong>•</strong> Maintain contacts with the vendors to ensure timely delivery of products and ensure inventory plans are executed to meet the required standards<br> <strong>•</strong> Ensure the right products are allocated between different branches according to the retail department requests considering promotions and best-selling products are featured in key locations in the store<br> <strong>•</strong> Making weekly/monthly category level promotional plans<br> <strong>•</strong> Communicate with the marketing department to create a marketing strategy per category and provide all necessary inputs to marketing for the respective category</p> <h4>Skills description</h4> <p><strong>•</strong> 6+ years of progressive experience in the financial services market, retail, and merchandising<br> <strong>•</strong> 3+ years’ experience in a managerial role<br> <strong>•</strong> Forecasting demand<br> <strong>•</strong> Inventory management<br> <strong>•</strong> Excellent awareness of the market overview and benchmark<br> <strong>•</strong> Data analytics skills, measurement, and tracking<br> <strong>•</strong> Result orientation<br> <strong>•</strong> Operational awareness<br> <strong>•</strong> Building networks<br> <strong>•</strong> Coaching and mentoring<br> <strong>•</strong> Customer centricity</p></p><p></p>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>