Cyber Security Engineer Jobs in Egypt
15279 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;">Counting, scheduling, coordinating and monitoring engineering projects.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Monitoring compliance with applicable laws, practices and quality assurance policies .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Interacting daily with customers to understand their needs and requirements .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">One of the tasks of a project engineer is also to monitor quality, performance standards, and specifications required by the project .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Monitoring work, budget, schedule, plans, and employee performance, and providing regular reports on the project status .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Defining and distributing responsibilities among the project team .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Cooperation and communication with the project manager and various departments to provide assistance and technical support .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Monitoring progress and setting delivery dates .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Renovating and upgrading all company branches, service centers, and main offices; supervising the execution of all work at company sites.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Supervising all restoration, periodic maintenance, and various finishing works, including marble work, painting, plastering, and stucco work.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Carpentry, electrical, tempered glass installation, blacksmithing, aluminum work, plumbing, and insulation work are carried out within the company's branches and main centers.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Service centers, as well as properties owned by the Chairman of the Board, and new projects under construction.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Preparing cost estimates, payment certificates, and inventory reports for contractors, and making payments according to the agreed-upon completion percentages in contracts and agreements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Organizing and executing all external exhibitions in coordination with the marketing department.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">- Monitoring the company's activities in opening new branches when requested .</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Benefits</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Why Join SMG?</strong></p><ul><li><strong>Legacy, Leadership & Vision</strong> Join a pioneering organization with over five decades of excellence in Egyptu2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment. Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.</li><li><strong>Meaningful & Impactful Work</strong> Contribute to a company that isnu2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt. From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.</li><li><strong>Growth & Development</strong> SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, youu2019ll gain access to tools and knowledge that help you thrive as a leader. Whether youu2019re optimizing operations or leading financial strategy, your contribution will drive real results.</li><li><strong>People-First Culture</strong> Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levelsu2014including 24/7 access to HR supportu2014because we believe that progress begins with honest conversation.</li><li><strong>Competitive Rewards & Benefits</strong> Enjoy a comprehensive compensation package designed to support you and your family, including:<ul><li>Medical, social, and life insurance</li><li>Pension plan</li><li>Annual salary review and profit-sharing program</li><li>Exclusive discounts on service, spare parts, and branded items</li><li>Fully paid training programs</li></ul></li></ul><p></p></section>
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<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p><span>As a <strong>Senior Electrical Engineer</strong> you will be responsible to provide technical input support and guidance on a nuclear project, having direct interface with the Customer and within Worley team. </span></p><br><p><span><strong>Duties and Responsibilities</strong></span></p><br><ul><li><p><span>Reviews and evaluates technical documentation, engineering studies, commissioning and Operation and Maintenance documentation related to electrical engineering discipline. </span></p><br></li><li><p><span><span>Assesses system performance, design compliance, and integration across disciplines within the electrical engineering discipline. </span></span></p><br></li><li><p><span><span>Contributes to and evaluates testing, commissioning, and </span>Operation and Maintenance<span> documentation for electrical systems. </span></span></p><br></li><li><p><span><span>Supports construction activities to ensure electrical systems are compliant with design specifications, codes, and quality standards. </span></span></p><br></li><li><p><span><span>Ensures all electrical-related technical changes follow established requirements, processes, and procedures. </span></span></p><br></li><li><p><span><span>Prepares and reviews correspondence, statements, and technical reports related to electrical systems. </span></span></p><br></li><li><p><span><span>Develops training materials and delivers training sessions specific to electrical systems design, operation, and engineering principles. </span></span></p><br></li><li><p><span><span>Provides technical input and coordination support to project participants. </span></span></p><br></li><li><p><span><span>Participates in safety and hazard assessments for electrical processes and systems.</span></span></p><br></li></ul> <span><strong>Qualifications:</strong></span><br><ul><li><span>Bachelor’s degree required (Master’s degree beneficial) in Electrical Engineering or equivalent</span></li><li><span>Strong technical skills; </span></li><li><span>8+ years of experience in electrical engineering on large scale projects.</span></li><li><span>Experience in commissioning nuclear power plants is required.</span></li><li><span>Knowledge of European and Russian nuclear electrical codes is a plus.</span></li><li><span>Knowledge in the following Electrical engineering areas:</span><ul><li><span>Power generation plants, Electrical substations.</span></li><li><span>Electrical systems automation and Relay protections.</span></li><li><span>Electrical power supply and electrical equipment.</span></li><li><span>Installation and Testing of electrical equipment.</span></li><li><span>Commissioning of electrical equipment of NPP.</span></li></ul></li></ul><p><span><strong>Special Job Requirements</strong></span></p><br><ul><li><span>Ability to communicate, influence and persuade. </span></li><li><span>Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.</span></li><li><span>Prudent use of confidential information. </span></li><li><span>Organized and disciplined, capability to plan and schedule tasks and events. </span></li><li><span>Ability to work and interact with multidiscipline teams.</span></li></ul><p><span><strong>Moving forward together</strong></span></p><br><p><span>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</span></p><br><p><span>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</span></p><br><p><span>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</span></p><br> </div>
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<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p><span><span>The <strong>Senior Commissioning I&C Engineer</strong> is responsible for providing technical input, support and guidance, providing direct interface with the Customer.</span></span></p><br><p><span><span><strong>Duties and Responsibilities</strong></span></span></p><br><ul><li><span><span>Support the review and evaluation of as-built documentation and engineering studies documentation related to I&C systems. </span></span></li><li><span><span>Participates in the review and execution of methodologies, commissioning procedures and schedules for I&C systems, ensuring readiness for operational handover. </span></span></li><li><span><span>Supports the development, review and validation of commissioning, operating and maintenance procedures. </span></span></li><li><span><span>Coordinates with commissioning and engineering teams to resolve technical issues arising during system start-up and performance testing. </span></span></li><li><span><span>Verifies that system functionality, safety interlocks, and operational parameters meet design intent and regulatory requirements.</span></span></li><li><span><span>Provides engineering support during initial operation phases, including troubleshooting and optimization of I&C systems. </span></span></li><li><span><span>Reviews and validates commissioning records, test reports, and system acceptance documentation for completeness and compliance. </span></span></li><li><span><span>Review training materials and training records specific to I&C systems design, operation, and engineering principles.</span></span></li></ul> <p><span><strong>Experience and Qualifications</strong></span></p><br><ul><li><span>Master’s degree in I&C Engineering or equivalent. </span></li><li><span>Strong technical skills; 8+ years of experience in I&C engineering on large scale projects. </span></li><li><span>Experience in commissioning nuclear power plants is required. </span></li><li><span>Knowledge of European and Russian nuclear I&C codes is a plus.</span></li><li><span>Familiar with the design review, understanding of I&C NPP Systems functionality and design requirements. </span></li></ul><p><span><strong>Special Job Requirements</strong></span></p><br><ul><li><span>Ability to analyze, communicate, influence and persuade.</span></li><li><span>Strong written and verbal communication skills in English are essential; understanding of Russian and/or Arabic is a plus.</span></li><li><span>Proactive team player, proven to be effective in a multi-cultural environment.</span></li></ul><p><span><strong>Moving forward together</strong></span></p><br><p><span>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</span></p><br><p><span>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</span></p><br><p><span>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</span></p><br> </div>
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<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p><span>As <strong>Senior Welding Inspector</strong> you will be responsible for supporting the Customer in monitoring and inspecting welding during the construction and installation works on a nuclear project, interfacing directly with the Customer and assists in training the Customer’s personnel.</span></p><br><p><span><strong>Duties and Responsibilities</strong></span></p><br><ul><li><span>Provides support to the Worley Quality Manager and the Project management team.</span></li><li><span>Represents Worley at on internal and external meetings.</span></li><li><span>Implements Worley Project procedures.</span></li><li><span>Reviews and comments on welding technology qualification programs, welding processes implementation charts.</span></li><li><span>Monitors welding and evaluates its compliance with Project requirements and applicable codes and standards.</span></li><li><span>Participates in site inspections related to welding, together with Customers' representatives, and verifies the related records and documentation.</span></li><li><span>Participates in audits of site infrastructure construction, welding and associated processes.</span></li><li><span>Supports the Customer’s Quality Organization in the performance of Quality inspections (general and targeted) of Project Contractors and Subcontractors.</span></li><li><span>Coordinates effectively with Project personnel.</span></li><li><span>Completes reports of work performed accurately and on time.</span></li><li><span>Participates in safety and hazard assessments as required.</span></li><li><span>Reviews and reports on process compliance.</span></li><li><span>Mentors and coaches the Customer's staff.</span></li></ul> <p><span><strong>Experience and Qualifications</strong></span></p><br><ul><li><span>Bachelor’s degree in Mechanical Engineering.</span></li><li><span>Strong technical skills; 8+ years of experience in welding and QC control of welding and at least 2 years in the nuclear industry, including participation in site inspections for NPP construction projects.</span></li><li><span>Valid qualification as a welding inspector, welding engineer, or welding supervisor.</span></li><li><span>Valid qualification as an NDT inspector at least level II is a plus. </span></li><li><span>Recognized as having a specialized depth or breadth of expertise. </span></li><li><span>Excellent report writing skills.</span></li></ul><p><span><strong>Special Job Requirements</strong></span></p><br><br><ul><li><span>Ability to communicate, influence and persuade.</span></li><li><span>Strong written and verbal communication skills in English is essential, understanding of Russian is a plus.</span></li><li><span>Sound engineering background.</span></li><li><span>Prudent use of confidential information.</span></li><li><span>Ability to work and interact with multi-cultural teams.</span></li></ul><br><p><span><strong>Moving forward together</strong></span></p><br><p><span>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</span></p><br><p><span>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</span></p><br><p><span>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</span></p><br> </div>
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<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p><span>As <strong>Site I&C Construction Field Engineer </strong>you will be providing input, support, oversight and guidance on the I&C system installations/testing within the construction supervision engineering team.</span></p><br><p><span><strong>Duties and Responsibilities</strong></span></p><br><ul><li><span>Contributes to the development and implementation of Worley I&C Construction Supervision systems and procedures for the project and performs work in accordance with Worley internal processes and procedures. </span></li><li><span>Represents Worley at internal & external meetings on the project. </span></li><li><span>Coordinates effectively with other project personnel especially I&C engineering and participate in project meetings providing updates on I&C construction progress and challenges. </span></li><li><span>Reports on project technical scope performance against the Construction Time Schedule. </span></li><li><span>Assists in ensuring that no technical changes are implemented without prior approval as per EPC contract procedure and regulatory requirements. </span></li><li><span>Monitors installation and testing of NPP’s I&C systems and associated equipment including sensors, transmitters, control panels and communication networks; develops comments pertaining to non-compliance with design. </span></li><li><span>Participates in safety and hazard assessments related to I&C processes and systems.</span><span>Reviews, comments and prepares drafts of client correspondence pertaining to site I&C system installation and testing. </span></li></ul> <p><span><strong>Experience and Qualifications</strong></span></p><br><ul><li><span>Bachelor’s degree or higher in I&C or Electrical Engineering. </span></li><li><span>Strong construction oversite skills;</span></li><li><span>8+ years of construction supervision experience in multi-cultural environment. </span></li><li><span>Nuclear power plant experience is required.</span></li><li><span><span>In-depth knowledge of I&C structures installation/supervision.</span></span></li></ul><p><span><strong>Special Job Requirements</strong></span></p><br><ul><li><span>Ability to analyze, communicate, influence and persuade.</span></li><li><span>Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.</span></li><li><span>Organized and disciplined, capable of planning, scheduling and controlling tasks and events<span>.</span></span></li><li><span>Proactive team player, proven to be effective in a multi-cultural environment.</span></li></ul><p><span><strong>Moving forward together</strong></span></p><br><p><span>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</span></p><br><p><span>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</span></p><br><p><span>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</span></p><br> </div>
<ul><li>Shares information widely. Treats others with dignity and respect. Respects different needs and</li></ul><p>viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to</p><p>agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity</p><p>towards situations and people. Establishes strong working relationships and effective internal and</p><p>external networks. Achieves consensus, closes deals or discussions with clear understanding of</p><p>agreement.</p><ul><li>Indicates their intentions clearly to others and keeps agreements. Maintains high ethical and</li></ul><p>professional standards without being unreasonably rigid or inflexible. Treats others with respect</p><p>and honesty. Challenges any obviously unethical decisions or actions taken by others. Engenders</p><p>trust among their colleagues and associates.</p><ul><li>Openly communicates appropriate and useful information to others. Keeps others updated</li></ul><p>about developments or changes to situations. Communicates key information relevant to</p><p>other people. Promotes two-way communication with an exchange of information, opinion</p><p>and feelings. Actively listens to the input of others and summarizes information to ensure</p><p>they have understood.</p><ul><li>Inspect raw materials to ensure consistency and integrity</li><li>Prioritize quality performance improvement based on data analysis</li><li>Use continuous improvement methodologies to investigate non-conformances and determine root</li></ul><p>cause, identify corrective actions, and drive actions to closure</p><ul><li>Create and analyze large datasets from multiple platforms and analyze trends</li><li>Support Quality Manager with target setting</li><li>Perform in-process or product inspections and execute measures, tests, sampling methods, and</li></ul><p>other procedures to validate that requirement are met</p><ul><li>Maintain and update quality records required by the quality procedures</li><li>Shares skills and knowledge with the organization about quality methodology and tools and</li></ul><p>ensures they understand and develop the capability to execute the learnings with established</p><p>quality procedures and standards</p><ul><li>Supports the quality manager with internal and external audits</li><li>Responsible for coordinating preventive and corrective actions of Quality Improvement teams in</li></ul><p>her/his area.</p><ul><li>Make the tests, measurement and inspection required for each stage during the installation</li></ul><p>process to ensure it is complied with the product manual, GAD, EN 81, EN115</p><ul><li>Submit the inspection reports after each inspection with the finding to the quality Manager and the</li></ul><p>concerned persons, including (accept or reject the units based on the references)</p><ul><li>Read the GAD, ITP, contract specification and understand it well before start inspection.</li><li>Collect the data/ finding in log file and make analysis for the finding then corrective action plane</li><li>Participate in monitoring Quality plans, implementing quality improvement strategies and projects</li></ul><p>and provide written reports as required.</p><ul><li>Maintain an updated record of different quality checks and procedures including QCR, ITP,</li></ul><p>handover procedure, etc.</p><ul><li>Conduct necessary audits prior handing over the units to client and service department.</li><li>Discuss inspection results with those responsible for installation in the project and help for the</li></ul><p>corrective action.</p><ul><li>Follow and implement all the quality procedures and processes to be comply with ISO 9001.</li><li>Train the technicians on safe methods of new installation.</li><li>Investigate client complaints & solve it.</li><li>Arrange with the site Engineer/Supervisor the best ways to reduce the snag list.</li></ul>
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<span>ABOUT THE COMPANY The company is a multinational IT consulting and digital transformation solutions provider, supporting government entities, telecom operators, and enterprise clients across the Middle East.<br> It specializes in helping organizations modernize operations, improve collaboration, and deliver scalable technology initiatives through consulting, implementation, integration, managed services, and training.<br> With strong expertise across Enterprise Digital transformation, DevOps, IT service management, enterprise service management, and collaboration platforms, the company partners with leading technology vendors to deliver practical, measurable, and enterprise-ready solutions.<br> ABOUT THE ROLE We are looking for a Senior Product Designer with strong experience designing intuitive, user-centric web and mobile applications, with the ability to work seamlessly across both LTR and RTL layouts.<br> The ideal candidate will have a proven track record in UX/UI design, supported by a strong portfolio that demonstrates the ability to turn complex product requirements into clean, functional, and engaging user experiences.<br> They should be able to brainstorm fresh ideas, proactively recommend best-practice user flows, and bring a senior-level product mindset to each stage of the design process.<br> You should be confident working across the full design lifecycle, from research and discovery through to wireframing, prototyping, user flows, usability testing, and design iteration.<br> Strong hands-on experience with tools such as Figma, Sketch, Adobe XD, or similar design platforms is expected, along with experience owning, maintaining, and scaling design systems across digital products.<br> This role requires someone who can understand user needs, translate feedback into practical design improvements, and adapt quickly as product requirements evolve.<br> A strong understanding of UX research, usability testing, accessible design, and inclusive design principles is essential.<br> The successful candidate must be exceptionally detail-oriented, able to manage time effectively, work autonomously, and remain comfortable collaborating remotely with distributed teams.<br> Direct exposure to cutting-edge enterprise AI projects across UAE and GCC Flat team structure - work directly with founders and senior engineers Opportunity to grow into a Senior or Lead Engineer role Flexible remote work arrangements Fast-paced environment where your work ships to production and reaches real clients 06+ Years of Experience in UI/UX Engineering including Product Designing Senior-level experience with the ability to work autonomously and comfortably in a remote setup Proven experience in UX/UI design for web and mobile applications Ability to design seamlessly for both LTR and RTL layouts Strong portfolio showcasing user-centric product design Expertise in Figma, Sketch, Adobe XD, or similar tools Experience owning, maintaining, and scaling design systems Ability to create wireframes, prototypes, user journeys, and user flows Strong ability to brainstorm fresh ideas and proactively recommend best-practice user flows Strong understanding of UX research and usability testing Experience working with iterative design methodologies Exceptionally detail-oriented with excellent time management skills Ability to synthesise feedback and adapt designs quickly Familiarity with accessible and inclusive design principles</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <div><b style="font-size: 13px;">About this Role</b></div></div><div> <div> <div>We are seeking an IT Operations Support Engineer to provide first-line technical support within the Web Factory function, supporting Vodafone Germany services. This role focuses on incident and request management across enterprise and consumer web-based services, ensuring issues are resolved efficiently or escalated appropriately. Working in a 24/7 shift-based environment, the role plays a critical part in maintaining service quality, meeting SLA commitments, and delivering a positive customer experience in both German and English.</div> </div> </div> <div> <div> <b>What you ll do</b>
</div> <div> <ul> <li>Receive, log, monitor, and resolve incidents and service requests via ticketing systems, phone, and email.</li> <li>Troubleshoot technical issues across web applications, operating systems, and peripheral devices, providing first-time resolution where possible.</li> <li>Escalate incidents to second-line support or external partners in line with defined processes and SLAs.</li> <li>Keep customers informed of progress, updates, and resolutions until closure.</li> <li>Enrich tickets with accurate technical details and contribute valuable knowledge to the knowledge base.</li> <li>Monitor incident queues to ensure compliance with SLA and OLA targets, including escalation and alerting where required.</li> <li>Support problem management activities, including root cause analysis and problem ticket coordination.</li> <li>Participate in change management activities in line with agreed change processes and timelines.</li> <li>Work collaboratively with global support teams, technical departments, and service providers.</li> <li>Operate on a shift and on-call rotation to support 24/7 service availability.</li> </ul> </div> </div> <div> <div> <b>Who you are</b>
</div> <div> <ul> <li>An individual with 3 6 years of experience in IT or technical support, ideally within a service desk or operations environment.</li> <li>Proficient in written and spoken German and English, with confidence in technical documentation and communication.</li> <li>Familiar with multiple operating systems (Microsoft, Linux/Unix) and basic web technologies such as HTML and JavaScript.</li> <li>Knowledgeable in networking fundamentals and ITIL practices (advantageous).</li> <li>A structured problem-solver with strong troubleshooting and analytical skills.</li> <li>Comfortable working in a fast-paced, global, and customer-focused environment.</li> <li>Willing to work shifts and participate in on-call rotations.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b>
</div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div> <b>What's in it for you</b>
</div> <div> <ul> <li>Exposure to international Vodafone markets and enterprise-scale web platforms.</li> <li>Hands-on experience in IT operations, incident, problem, and change management.</li> <li>Opportunities to collaborate with diverse global teams and technology partners.</li> <li>A structured environment that supports continuous learning and skill development.</li> </ul> </div> </div> <div> <div> <b>What skills you will learn</b>
</div> <div> <ul> <li>Advanced incident and service request management within SLA-driven environments.</li> <li>Practical application of ITIL processes in real operational scenarios.</li> <li>Enhanced troubleshooting across web technologies, operating systems, and networks.</li> <li>Professional communication skills in a multilingual, customer-facing context.</li></ul></div></div><div><div><ul><li> </li> </ul> </div> </div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>Job title:</strong> Fluid and Waste Engineer<br> <strong>Location</strong>: Cairo, Egypt</p> <p><strong>Contract type:</strong> International (expatriate) assignment <span>fixed-term, residential. You will be required to relocate for this position.</span> <br> <strong>Language requirements</strong>: English</p> <p> <br> <strong>Main responsibilities</strong>:</p> <ul> <li>Identify, formulate and implement the well fluids systems as requested by the relevant programs and operational activities.</li> <li>Identify eventual hazards/risks relevant to the area of competence, evaluate and propose the most suitable mitigation measures together with the operations as well as preparing the waste management program for operational activity.</li> <li>Prepare the detailed Mud/Cement/Well-bore cleanup programs to be included in the approved Well Programs.</li> <li>Promote, define and evaluate the laboratories and RD departments study related to the fluids and waste management optimization.</li> <li>Prepare/revise the technical documentation, including specifications for tendering for products and services relevant to the area of competence.</li> <li>Evaluate the technical offers from tender exercises aimed at the procurement of the materials/service relevant to the area of competence.</li> <li>Participate and evaluate the Fluids and Waste management technical part call for Tender.</li> <li>Be the relevant Service Contractors reference point to ensure quality services in terms of time, cost and quality related to Cementing, Drilling, Completion fluids and waste management.</li> <li>Monitor the operational fluids service performance, in terms of planned and final cost for Fluids and Waste management together with the operations fluid & waste superintendent.</li> <li>Evaluate the actual results vs. planned to identify improvements applicable to future activities.</li> <li>Provide data and analyses for statistical purposes, lab research and feedback to be accounted for contractual purposes.</li> <li>Prepare the fluids related section of the End of Activity reports, in cooperation with the senior fluid & cement coordinator</li> <li>Assisting rig site operations for specific jobs</li> <li>Participating as a member of the emergency task force in event of blow-out of other major emergencies</li> </ul> <p> <br> <strong>Skills and experience required</strong>:</p> <ul> <li>Degree or diploma in an engineering/technical discipline;</li> <li>Oil & Gas drilling/completion/fluid experience in supervisory roles </li> <li>Drilling Activities: Drilling Operations, Horizontal Drilling, Drilling Fluids & Cement, Cement Operations Design, Well drilling experience</li> <li>Completion Activities: Completion activity and workover operation, Well Testing (Oil), Well Testing (Gas), Gravel Pack, Gas Lift, Submersible Pumps, Dual</li> <li>Completion, Perforating Technique, Completion and workover experience</li> <li>Advanced Drilling: Lean Profile, Underbalance Drilling, Coil Tubing Drilling, Managed Pressure Drilling</li> <li>Advanced Completion-WO-Rigless: Intelligent Completions</li> <li>High Profile Drilling: Extended Reach Drilling, Hp/Ht Drilling, Simultaneous Drilling, Wellbore Stability/Sand Production/Prediction&Control</li> <li>High Profile Completion-WO-Rigless: Well Stimulation (Acid), Well Stimulation (Frac), Stimulation/Completion/Gravel Pack/Fract. Jobs Fluids Design &</li> <li>Engineering, Hp/Ht Completion, Simultaneous Production, Wellbore Stability/Sand Production/Prediction & Control</li> <li>E&P Management: Standard Workflow - Best Practices</li> <li>Economics General: Economics evaluation, make or buy choice, Cost estimating/budgeting/cost analysis/control</li> <li>Contracting: Variations and Claim Resolution</li> <li>Technical Specifications & Bidding: Technical & Contract Specifications Preparation (Engineering), Evolution technological market, Specific suppliers and contractors market knowledge, Preparation and development of technical Standard, Tender technical evaluation</li></ul> <p> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
TITLE: Cash and Voucher Assistance Officer <br> TEAM/PROGRAMME: Gaza Response / Programme Operations LOCATION: Cairo and Alexandria <br> GRADE: 4 CONTRACT LENGTH: Until the end of June 2026 <br> <p>CHILD SAFEGUARDING: </p><br> <p>Level 3: The post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p>ROLE PURPOSE: The CVA Officer is leading CVA coordinators and volunteers who are also responsible for delivering quality and timely implementation of the cash & voucher assistance, monitoring the CTP process, coordination, and representation, and, with support from Technical and Operations teams, leading on sectoral assessment on multiple funded project</p><br> <p>The CVA Officer is expected to work closely with the Technical Advisors, MEAL, Operations, Finance, Advocacy & Communications and Safeguarding teams to ensure quality and timely implementation of CVA operations in multiple funded projects in more than one governorate.</p><br> <p>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <p>Projects Scope:</p><br> <p>The project targets children, youth, and families affected by the emergency to meet their urgent and basic needs, through provision of multi-sectoral services including cash and voucher assistance. The program is multi-faceted and will require coordination with multiple organizations and actors including local, national, and International NGOs.</p><br> <br> <p>SCOPE OF ROLE: </p><br> <p>Reports to: Senior Operations Officer.</p><br> <p>Dotted line: CVA Specialist </p><br> <p>Supervises: CVA coordinators and volunteers</p><br> <br> <p>KEY AREAS OF ACCOUNTABILITY:</p><br> <p>• Design and Lead CVA assessments, in line with SC internal standards and processes, with support from CVA technical advisor: feasibility & risk assessment, CVA risk assessment, market assessments and need & vulnerability assessments.</p><br> <p>• Coordinate with other SC thematic areas and other relevant external sector agencies, ensuring assessment findings are documented and that all assessments include a disaggregated analysis of children’s needs and vulnerabilities.</p><br> <p>• Working with the Senior Operations Officer and other key members of the response team to develop CVA sector plans and master budgets and contribute to SC’s overall response objectives.</p><br> <p>• Lead on the CVA sector plan revisions and implementation, focusing on identified and emerging risks, as well as prevention & response to violence for children and caregivers, referral pathways, coordination with relevant service providers, and the implementation of international standards and best practices.</p><br> <br> <p>• In close collaboration with the Senior Operations Officer and the assistance of the CVA specialist from the sector; design, pilot and supervise the implementation of the cash transfer components of the projects.</p><br> <p>• Ensure that SOPs are maintained up to date and disseminated internally across relevant stakeholders, ensuring that teams are clear about the procedures to follow, the timelines and their roles.</p><br> <p>• Lead on the Capacity building for partner NGOs, including ongoing coaching, follow-up, and monitoring of partners’ progress under the guidance of the Senior Operations Officer.</p><br> <p>• Work with our Safety and Security Director to develop and implement effective security procedures for our specific cash transfer programming activities, ensuring that these are updated and reviewed at regular intervals and that new programmes are built around safety and security considerations.</p><br> <p>• Work closely with the relevant technical advisors and MEAL team to put in place a strong CVA monitoring system including baseline, post-distribution monitoring and endline surveys to monitor and evaluate CVA processes, outputs, and outcomes.</p><br> <p>• Ensure that the identified CVA risks are incorporated in the CVA program design and SoPs and that mitigation measures are put in place at program level to reduce such risks to an acceptable level.</p><br> <p>• Ensure learning from projects feeds into local and global learning and that data and evidence drive operational and technical decision-making for CVA.</p><br> <p>• Ensure that CVA is effectively integrated into Protection programming, notably through effective referral pathways and protocols, appropriate calculation methodologies of transfer values, and the identification and mitigation of risks.</p><br> <p>• Coordinate with finance providers so transfers can be done properly and promptly.</p><br> <p>• Work with the MEAL team for the management and update of the CVA program database of beneficiaries.</p><br> <p>• Monitor CVA and humanitarian trends and propose program adaptations in a timely manner when relevant, focusing on identified and emerging risks, as well as prevention & response to violence for children and caregivers, internal/external referral pathways, coordination with relevant service providers, capacity building, and the implementation of international standards and best practices.</p><br> <p>• Develop timely programme and donor reports on CVA activities in compliance with internal Save the Children requirements and any relevant external donor requirements.</p><br> <p>• Working closely with the CO teams to identify the CVA staffing needs and support respective recruitment, induction, and training of new staff.</p><br> <p>• Ensure strong accountability to beneficiaries by putting in place accountability activities, ensuring that feedback from all relevant stakeholders is considered in program design.</p><br> <p>• Ensure that the humanitarian minimum standards are maintained in accordance with the Inter-Agency Standing Committees’ recommendations for CVA, the CALP Network, the Sphere Charter and Minimum Standards, and the Core Humanitarian Standards.</p><br> <p>• Embed counter-fraud and ethical controls in all operational planning, implementation, and monitoring processes.</p><br> <p>• Ensure compliance with donors, legal, and SCI internal controls in program delivery</p><br> <p>• Collaborate with Finance and Counter-Fraud to mitigate operational risks.</p><br> <p>• Conduct risk assessments for high-value programs and activities.</p><br> <br> <p>BEHAVIOURS (Values in Practice) Accountability:</p><br> <p>• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p>Ambition:</p><br> <p>• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development, and encourages their team to do the same</p><br> <p>• widely shares their personal vision for Save the Children, engages and motivates others</p><br> <p>• Future-oriented, thinks strategically and on a global scale.</p><br> <p>Collaboration:</p><br> <p>• builds and maintains effective relationships with their team, colleagues, Members, and external partners and supporters</p><br> <p>• values diversity, sees it as a source of competitive strength</p><br> <p>• approachable, good listener, easy to talk to.</p><br> <p>Creativity:</p><br> <p>• develops and encourages new and innovative solutions • willing to take disciplined risks. Integrity:</p><br> <p>• Honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p>QUALIFICATIONS</p><br> <p> • Bachelor’s degree in social sciences, development studies or any relevant area</p><br> <br> <p>EXPERIENCE AND SKILLS</p><br> <p>Essential:</p><br> <p>• Minimum 4-5 years of previous relevant experience in cash programming for refugees or migrants.</p><br> <p>• Professional experience in partner collaboration and capacity-building</p><br> <p>• Excellent drafting, interpersonal, interviewing, and communication skills.</p><br> <p>• Leadership experience at a similar job.</p><br> <p>• Proficiency in Arabic and English, written and spoken is a must.</p><br> <p>• Demonstrated ability to work with highly vulnerable groups.</p><br> <p>• Able to work effectively within a team and/or individually.</p><br> <p>• Well-organized with strong time-management skills.</p><br> <p>• Ability to work under pressure and to handle heavy and competitive work effectively.</p><br> <p>• Shares Save the Children’s vision and values.</p><br> <p>Desirable:</p><br> <p>• Previous experience and technical knowledge of CVA for Sectoral Outcomes (Protection/Child Protection, Nutrition, Education, Food Security and Livelihood).</p><br> <br> Additional job responsibilities The duties and responsibilities as set out above are not exhaustive, and the role holder may be required to carry out additional duties within the reasonableness of their level of skills and experience. <br> <p>Equal Opportunities </p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p>Child Safeguarding:</p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p>Safeguarding our Staff:</p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p>Health and Safety</p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> JD written by: Project manager Date: August 2026 <br> JD agreed by: Date: <br> Updated By: Date: <br> Evaluated: Date: <br> <br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>Design and implement appropriate marketing strategies in order to ensure the effective strategic positioning and viability of the property.<br>
Increase the profile of the property through the development of a network of sponsors, stakeholders, and patrons.<br>
Ensure that all the identified target markets and stakeholders of the property are kept abreast of the developments and other activities at the property and within Rixos.<br>
Organise the hotel’s marketing activities and manage relationships with official and private organisations, the press and community.<br>
Ensure that all publications and brochures of the property meet high professional and quality standards according to the company visual identity guide.<br>
Manage the advertising function in such a way that all advertisements are effective and reflect a positive image of the property.<br>
Develop and manage effective direct marketing campaigns to identified target markets using either surface or electronic mailing means.<br>
Control the budget allocated for the marketing and promotional functions.<br>
Identify strategies for the next year and ensure that operations are carried out according to these strategies.<br>
Ensure and control implementation according to contracts.<br>
Monitor services delivered in the facility according to the texts in the catalogues.<br>
Ensure promotion of the facility. Develop a trade fair programme and strategy.<br>
Attend related trade fairs and workshops for promotional purposes.<br>
Monitor the operations of meeting groups within the facility through sales representatives.<br>
Assist the accounting department in collecting agency receivables by working in coordination with the accounting department.<br>
Provide information to senior management about the department’s monthly activities and prepare a monthly sales activity report.<br>
Predict and evaluate that all activities and purchased equipment and belongings do not harm the environment; participate in all activities organized to protect biological diversity and share responsibilities; increase environmental knowledge and carry out necessary trainings.<br>
Ensure minimum consumption of currently used materials and equipment (paper, printed materials, etc.).<br>
Implement necessary warnings and departmental trainings in order to save energy inside the facility.<br>
Carry out responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.<br>
Carry out all responsibilities related to the quality management systems implemented at the facilities.<br>
Carry out all other duties assigned by managers and hotel management not specified in the job description.<br>
Carry out all responsibilities of the department related to protection from pandemic disease and action response implemented at the facilities.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> Bachelor’s degree</p>
<p><strong>Experience:</strong> At least 6 years of experience in the related field.</p>
<p><strong>Foreign language:</strong> Fluent English and other languages.</p>
<p><strong>Courses and training:</strong> Sufficient level of English to communicate effectively with guests and employees.</p>
<p><strong>Computer literacy:</strong> MS Office applications.</p>
<p><strong>Skills:</strong> Good command in more than one area in the related field. Knowledge of competitors, the market and macroeconomic concepts. Sufficient level of experience related to the region worked in. Expected to foresee guest needs and expectations and carry out activities in this direction. Expert level knowledge of all related products and services.</p>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p><h4>Company description</h4>
<p>Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.<br>
Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in a carefree atmosphere.<br>
In 2017 Rixos Hotels announced a strategic partnership with Accor Hotels, and in 2022 Rixos became part of Ennismore’s “Immersive Resorts” and became the backbone of “All Inclusive Collection”.</p>
<p><strong>Brand network:</strong><br>
Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.<br>
With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.<br>
With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!</p>
<p><strong>What is special about Rixos service?</strong><br>
A culture of noticing the little things and knowing that the little things have always been the big things!</p>
<p>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?<br>
Apply now, join Rixos and make a difference in others’ lives!</p>
<h4>Job description</h4>
<p><strong>Director, People & Culture</strong><br>
We are seeking an experienced leader with comprehensive expertise in human resources operations and a demonstrated ability to execute strategic initiatives that drive organizational performance and ensure regulatory compliance.</p>
<p><strong>Key responsibilities:</strong></p>
<ul>
<li>Direct and oversee all operations of the People & Culture Department and execute the human resources strategy in alignment with senior leadership directives</li>
<li>Establish and maintain professional employee relations standards through structured communication protocols, documented procedures, and adherence to company policies</li>
<li>Serve as a member of the Executive Committee, providing strategic human resources counsel on talent management, organizational development, employee relations, and administrative oversight</li>
<li>Deliver strategic human resources support to executive leadership and ensure all policies and procedures align with the organization's mission and legal requirements</li>
<li>Provide guidance to departmental leaders and senior managers in developing and implementing corrective action plans based on employee feedback and performance data</li>
<li>Administer all human resources programs including compensation and benefits administration, leave management, disciplinary procedures, investigations, performance management, talent management, occupational health and safety, and training and development initiatives</li>
<li>Develop and manage the annual People & Culture budget, monitor expenditures, prepare month-end financial reports, and forecast departmental accounts</li>
<li>Conduct analysis of organizational trends and metrics using the human resources information system (HRIS) and talent management platforms to inform strategic decisions</li>
<li>Oversee recruitment operations in accordance with established company policies and procedures</li>
<li>Ensure organizational compliance with all applicable employment laws, regulations, and occupational health and safety requirements; conduct regular audits and update policies as necessary</li>
<li>Evaluate and enhance human resources processes and practices to optimize operational efficiency and organizational performance</li>
<li>Execute disciplinary actions and employee terminations in accordance with company policy and legal requirements</li>
<li>Coordinate and oversee employee events and organizational initiatives</li>
<li>Provide oversight and support for designated committees including Employee Recognition and Diversity, Equity & Inclusion</li>
<li>Ensure adherence to Accor/Ennismore policies and local legislation across all human resources functions</li>
<li>Maintain professional standards in all interactions and communications</li>
<li>Perform additional duties as assigned</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Required qualifications:</strong></p>
<ul>
<li>Bachelor's degree in Human Resources, Business Administration, or related field</li>
<li>Minimum of 10 years of progressive Human Resources Management experience, including responsibility for HR operations and strategic initiatives</li>
<li>Demonstrated expertise across all core HR functions including recruitment, compensation and benefits administration, employee relations, performance management, and compliance</li>
<li>Advanced proficiency in written and verbal communication with the ability to articulate HR strategy to executive leadership and all organizational levels</li>
<li>Proven capability to design and implement leadership development and talent management programs</li>
<li>Strong financial acumen with demonstrated experience in budget development, expense management, and financial forecasting</li>
<li>Comprehensive knowledge of employment law, regulatory compliance, and occupational health and safety requirements</li>
<li>Established track record of building and managing high-performing HR teams</li>
</ul>
<p><strong>Preferred qualifications:</strong></p>
<ul>
<li>Professional HR certification (SHRM-CP, SHRM-SCP, or equivalent)</li>
<li>Hospitality industry experience, particularly in hotel or resort operations</li>
<li>Experience with Human Resources Information Systems (HRIS) and talent management platforms</li>
<li>Demonstrated success implementing organizational change initiatives and process improvements</li>
</ul></p><p></p>
<p>IT Helpdesk Specialist Arabco International Group | Cairo, Egypt | Full-Time, On-Site</p><p>About Arabco International Group Founded in 1977, Arabco International Group is a Cairo-based trading company specializing building materials and related commodities. Through a unique business model connecting supply and demand across the trading, shipping, and production sectors of the cement industry, Arabco has built a strong global network of partners and aims to be a leading player in the international trade of cementitious and building materials.</p><p>Role Overview Arabco is looking for an IT Helpdesk Specialist to join its Cairo office and support the company's day-to-day technology needs. This role is responsible for providing first-line technical support to end users, troubleshooting hardware, software, and network issues, and helping maintain reliable, well-functioning IT systems across the organization. The ideal candidate is hands-on, responsive, and comfortable managing multiple support requests in a fast-paced environment.</p><ul><li><p>Key Responsibilities</p></li><li><p> Respond to and resolve support tickets in a timely and professional manner</p></li><li><p> Troubleshoot hardware, software, printer, and network connectivity issues</p></li><li><p> Install, configure, and maintain desktops, laptops, and peripheral devices</p></li><li><p> Set up and manage user accounts and permissions via Active Directory</p></li><li><p> Support Microsoft Office 365 and related productivity tools</p></li><li><p> Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN)</p></li><li><p> Maintain accurate documentation of incidents, resolutions, and recurring issues</p></li><li><p>Escalate complex or unresolved issues to appropriate teams or vendors</p></li><li><p> Maintain IT inventory and ensure equipment is properly tracked and serviced</p></li><li><p> Contribute ideas and feedback to improve IT support processes and service quality</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Qualifications</p></li><li><p> Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role</p></li><li><p> Hands-on experience troubleshooting hardware, software, printers, and network connectivity</p></li><li><p> Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory</p></li><li><p> Familiarity with ticketing systems and IT service management processes</p></li><li><p> Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)</p></li><li><p>Experience installing, configuring, and maintaining desktops, laptops, and peripherals</p></li><li><p> Strong problem-solving, analytical, and communication skills</p></li><li><p> Ability to work independently and manage multiple support requests efficiently</p></li><li><p> Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field</p></li><li><p> IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus</p></li></ul><p></p><p></p>
<p><h4>Who we are</h4>
<p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a senior software developer to join the web applications team, focusing on front-end development for digital channels. The role centres on building scalable, high-performing web applications, enhancing portal performance and SEO, and collaborating closely with business stakeholders to define and deliver new features. This opportunity is ideal for individuals with strong expertise in modern JavaScript frameworks and a passion for continuous improvement and innovation.</p>
<h4>What you’ll do</h4>
<ul>
<li>Develop and maintain front-end components using modern frameworks such as React.js and Next.js</li>
<li>Translate business requirements into technical solutions in collaboration with cross-functional stakeholders</li>
<li>Perform analysis, coding, unit testing, regression testing, and implementation of new features</li>
<li>Design and document high-level and low-level technical solutions (HLDs and LLDs)</li>
<li>Ensure timely delivery of projects aligned with organisational specifications and quality standards</li>
<li>Support production deployments and provide real-time issue resolution during testing phases</li>
<li>Optimise application performance, scalability, and SEO outcomes</li>
<li>Contribute to Agile and DevOps delivery processes (Scrum, Kanban)</li>
<li>Communicate technical concepts clearly to both technical and non-technical audiences</li>
<li>Drive continuous improvement, automation, and adoption of evolving industry technologies</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>A degree in computer science, engineering, or a related discipline</li>
<li>4–6 years of experience in full lifecycle enterprise software development</li>
<li>Strong expertise in modern front-end development, particularly React.js, Next.js, and JavaScript/TypeScript</li>
<li>Experience working with GraphQL and RESTful APIs, including API design principles</li>
<li>Solid understanding of frontend architecture, performance optimisation, and scalable component-based systems</li>
<li>Familiarity with Node.js ecosystems and frontend build tools</li>
<li>Experience with static site generation frameworks (e.g. Gatsby)</li>
<li>Knowledge of CI/CD pipelines and tools such as Jenkins, GoCD, or GitHub Actions</li>
<li>Proficiency with version control systems (Git) and collaborative development practices</li>
<li>Experience working in Agile/DevOps cross-functional teams</li>
<li>Strong analytical thinking, problem-solving, and communication skills</li>
<li>Exposure to issue tracking tools such as Jira or Trello</li>
<li>Desirable: familiarity with container technologies (e.g. Docker) and basic network concepts</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to work on large-scale digital platforms within a global technology environment</li>
<li>Exposure to modern frameworks, tools, and enterprise-grade architectures</li>
<li>Collaborative and inclusive team culture within Agile and DevOps environments</li>
<li>Opportunities for continuous learning and professional development</li>
<li>Experience working with diverse stakeholders across business and technology teams</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced front-end engineering and architecture design</li>
<li>Performance optimisation and SEO strategies for large-scale platforms</li>
<li>End-to-end Agile and DevOps delivery practices</li>
<li>Stakeholder communication and translating business needs into technical outcomes</li>
<li>Continuous improvement techniques, automation, and emerging technology adoption</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
We’re Hiring | Telesales Representative National Education Network (NEN) is looking for an experienced and results-driven Telesales Representative to join our team. Requirements1–2 years of experience in telesales. Previous experience in the education sector is required. English proficiency: B2 level or above. Strong verbal communication, sales, negotiation, and persuasion skills. Customer-oriented with the ability to understand and respond to customers’ needs. Ability to handle objections and effectively close sales. Target-driven with a strong focus on achieving sales KPIs. Strong follow-up and relationship-building skills. Good computer skills and ability to work with relevant systems and tools. Available to join immediately. Key Responsibilities Contact potential and existing customers to introduce and promote NEN’s educational services. Follow up with leads and convert inquiries into successful sales. Understand customers’ educational needs and recommend suitable services. Handle customer inquiries, objections, and concerns professionally. Maintain accurate records of leads, calls, follow-ups, and sales activities. Achieve assigned sales targets and KPIs. Follow up consistently with prospective customers throughout the sales process. What We’re Looking For We are looking for someone with hands-on telesales experience within the education sector, a B2 level of English, strong communication and persuasion skills, and the ability to consistently achieve sales targets. If you meet the requirements and are available to join immediately, we’d love to hear from you.
About the Roleyou will be responsible for implementation and integration for new charging systems nodes in our organization. Your role will involve monitoring, troubleshooting, and maintaining the charging infrastructure to ensure the smooth and efficient operation of the charging network Responsibilities Charging Network Management :upgrade projects for charging system starting from solution submission, Impact analysis and following up on the project.launching the latest technology for data charging and Policy Control (ESY / Gx / Gy).integration and testing of new products in Etisalat network. Prepare the requirements needed for network integration new Nodes (CCNs, SDPs, AIRs, SAPC,OCC,EMM,NGVS,OLM). Troubleshoot all integration/installation/operation problems.<br>Design, build, and maintain highly scalable and secure cloud infrastructure for diverse workloads. Implement Dev Ops practices and automation through CI/CD pipelines, Infrastructure as Code (la C), and configuration management tools (e.g., Terraform, Cloud Formation). User Support: Provide support to IN teams addressing their inquiries, troubleshooting charging problems, and guiding them on the proper workaround of the charging system. Data Analysis and Reporting: Collect and analyze charging data, including SDP/AIR/OCC statistics . Prepare regular reports on system performance, utilization rates, and any maintenance or operational issues. System Upgrades and Expansion: Collaborate with the engineering and infrastructure teams to plan and implement system upgrades, expansion of charging infrastructure, and integration with new technologies. Compliance and Safety: Ensure compliance with relevant regulations, industry standards, and safety protocols. Implement and maintain best practices for safe charging operations. Documentation: Maintain accurate records, including equipment manuals, service logs, and user feedback. Also prepare clear MOPs for all tasks and Update documentation and training materials as required. Stakeholder Communication: Liaise with internal stakeholders, including management, customer support, and maintenance teams, to address operational concerns, prioritize tasks, and provide timely updates. Qualifications Bachelor degree on engineering or computer science . Minimum 2 years of hands-on experience working with Telecom Charging Systems [SDP, CCN, OCC, AIR, SAPC, NGVS, CCPC, CAF, EDA, OLM]Strong knowledge of online and offline charging concepts and telecom billing flows. Solid understanding and hands-on experience with Kubernetes, virtualization, and cloud-based environments. Good knowledge of Linux operating systems, including system administration and troubleshooting. Proficiency in Python scripting for automation, monitoring, and operational tasks. Desirable Qualifications AWS Certified Kubernetes Certified
<p><h4>Who we are</h4>
<p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality.</p>
<h4>What you’ll do</h4>
<ul>
<li>Provide technical service desk support for premium business customers with complex network environments.</li>
<li>Initiate diagnostics and perform proactive analysis of network faults and alarms.</li>
<li>Conduct root cause analysis for network incidents and service disruptions.</li>
<li>Support day-to-day operations through effective change and fault management aligned with ITIL practices.</li>
<li>Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs.</li>
<li>Escalate and transfer incidents to relevant technical teams where required for resolution.</li>
<li>Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues.</li>
<li>Assess business impact and ensure timely escalation of critical service issues.</li>
<li>Keep customers regularly informed regarding progress and service restoration activities.</li>
<li>Participate in customer bridge calls and support technical troubleshooting activities.</li>
<li>Manage multiple priorities effectively while maintaining accurate queue management and process compliance.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>CCNA certification is essential.</li>
<li>At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.</li>
<li>Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.</li>
<li>Understanding of LAN switching technologies including VLANs, trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.</li>
<li>Exposure to MPLS fundamentals, including LDP, TDP, and traffic engineering, is advantageous.</li>
<li>Educational background in engineering, computer networks, telecommunications, or a related discipline.</li>
<li>Strong customer engagement and communication skills with the ability to support customers globally.</li>
<li>Fluent written and spoken English.</li>
<li>Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.</li>
<li>CCNP certification would be considered an advantage.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to work within a global telecommunications environment supporting enterprise customers.</li>
<li>Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements.</li>
<li>Experience working with international customers, vendors, and cross-functional technical teams.</li>
<li>Development within a technology-driven environment focused on operational excellence and continuous learning.</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced network fault diagnosis and troubleshooting techniques.</li>
<li>Incident management and service operations aligned to ITIL principles.</li>
<li>End-to-end SLA management and customer communication practices.</li>
<li>Root cause analysis and service restoration methodologies.</li>
<li>Collaboration with vendors, third parties, and technical support teams within a global operational environment.</li>
</ul>
<h4>VOIS Equal Opportunity Employer Commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Join Us</b>
<br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose</b>
<br><p>To define and maintain key metrics and performance indicators related to the quality and performance of Transport network services and to ensure smooth transition of new services and solutions from design to operations.</p><br><br><br><b>Key Accountabilities & Decision Ownership</b>
<br><p>• Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan.<br>• Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance.<br>• Assess change requests for capacity, performance, configuration and OSS impact (from technical & operational perspectives) to ensure minimal negative impact on running services.<br>• Define & manage service improvement plans for KPIs that are at risk of failing their target and interfacing with Planning & Engineering for proactive optimization.<br>• Provide a point of contact and communication to the business in relation to service performance KPIs for running and planned services.</p><br><br><br><b>Core Competencies, Knowledge, and Experience</b>
<br><p>• 6-8 years of experience in Telecom.<br>• Advanced level of experience in telecom Transport network technologies.<br>• Experience in using Network Management Systems.<br>• Excellent communication & presentation skills.</p><br> <p><strong>Must have technical / professional qualifications:</strong></p><br> <p>• Advanced level of experience in Transport network.<br>• Project management proficiency.<br>• Good knowledge of ITIL best practices.</p><br><br><br><b>Who we are</b>
<br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br>
<p>Together we can.</p><br><br><br><br>
</div>
<p>Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality. What you ll do Provide technical service desk support for premium business customers with complex network environments. Initiate diagnostics and perform proactive analysis of network faults and alarms. Conduct root cause analysis for network incidents and service disruptions. Support day-to-day operations through effective change and fault management aligned with ITIL practices. Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs. Escalate and transfer incidents to relevant technical teams where required for resolution. Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues. Assess business impact and ensure timely escalation of critical service issues. Keep customers regularly informed regarding progress and service restoration activities. Participate in customer bridge calls and support technical troubleshooting activities. Manage multiple priorities effectively while maintaining accurate queue management and process compliance. Who you are CCNA certification is essential. At least 1 year of Network Operations Centre (NOC) experience in a technical support environment. Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS. Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN. Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous. Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline. Strong customer engagement and communication skills with the ability to support customers globally. Fluent written and spoken English. Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting. CCNP certification would be considered an advantage. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work within a global telecommunications environment supporting enterprise customers. Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements. Experience working with international customers, vendors, and cross-functional technical teams. Development within a technology-driven environment focused on operational excellence and continuous learning What skills you will learn Advanced network fault diagnosis and troubleshooting techniques. Incident management and service operations aligned to ITIL principles. End-to-end SLA management and customer communication practices. Root cause analysis and service restoration methodologies. Collaboration with vendors, third parties, and technical support teams within a global operational environment VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS LinkedIn Facebook: VOIS Facebook Instagram: VOIS Instagram Chat with our employees: Employee Connect</p><p><strong>Desired Candidate Profile</strong></p><ul><li>CCNA certification is essential.</li><li>At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.</li><li>Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.</li><li>Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms.</li><li>Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.</li><li>Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous.</li><li>Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline.</li><li>Strong customer engagement and communication skills with the ability to support customers globally.</li><li>Fluent written and spoken English.</li><li>Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.</li><li>CCNP certification would be considered an advantage.</li></ul>
<p>End-User Support:</p><ul><li><p>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</p></li><li><p>Respond to tickets, emails, and phone calls from end-users and resolve technical problems in a timely and efficient manner.</p></li></ul><p>Hardware Troubleshooting:</p><ul><li><p>Diagnose and resolve hardware issues on desktops, laptops, printers, and other peripherals.</p></li><li><p>Perform hardware installations, upgrades, and maintenance as needed.</p></li></ul><p>Software Troubleshooting:</p><ul><li><p>Troubleshoot and resolve software issues, including applications, operating systems, and utilities.</p></li><li><p>Assist end-users with software installations, configurations, and updates.</p></li></ul><p>Network Support:</p><ul><li><p>Assist in troubleshooting network connectivity issues, both wired and wireless.</p></li><li><p>Collaborate with network administrators to resolve complex network problems.</p></li></ul><p>System Administration:</p><ul><li><p>Perform basic system administration tasks, including user account management, password resets, and access permissions.</p></li><li><p>Assist in the maintenance of servers, backups, and other IT infrastructure components.</p></li></ul><p>Remote Support:</p><ul><li><p>Provide remote support to end-users who are working from different locations.</p></li><li><p>Use remote desktop tools to troubleshoot and resolve issues.</p></li></ul><p>Documentation:</p><ul><li><p>Create and maintain documentation for technical processes, troubleshooting steps, and standard operating procedures.</p></li><li><p>Document common issues and their resolutions for knowledge base articles.</p></li></ul><p>Customer Service:</p><ul><li><p>Deliver excellent customer service by ensuring clear communication and a positive attitude.</p></li><li><p>Educate end-users on IT policies, procedures, and best practices.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in computer science, Information Technology, or a related field.</p></li><li><p>3+ years of experience in technical support roles</p></li><li><p>Microsoft 365 Certified: Fundamentals (MS-900) or Endpoint Administrator Associate.</p></li><li><p>Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent.</p></li></ul><p></p>