Contract Representative Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.</p><br><p>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.</p><br><p>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> Sutherland<br> Digital Outcomes.<br> &nbsp;</p><br><br>Job Description<br><p>💼 <strong>Position: Customer Service Representative | English Speakers&nbsp;</strong></p><br><p><strong>We're Hiring: Customer Service Representatives&nbsp;</strong></p><br><p>✨ <strong>Why Join Us?</strong><br> 💰 Earn up to <strong>300,000 EGP annually</strong> with opportunities to increase your income.<br> 🏥 <strong>Medical insurance</strong> worth up to <strong>200,000 EGP annually</strong>.<br> 🚌 <strong>Transportation provided</strong>.<br> 📚 <strong>Free access</strong> to hundreds of professional courses through our learning platform.<br> 📈 <strong>Internal career opportunities</strong> across all Sutherland departments after your first <strong>9 months</strong>.<br> 🌍 Work in a dynamic, international environment with continuous learning and career development.</p><br><p>📩&nbsp;<strong>Apply now by filling out the form or by sending a text message directly to <u>01050014512.</u></strong></p><br><br>Qualifications<br><p>✨ <strong>B2+ English proficiency</strong></p><br><p>🎓 <strong>Graduates or dropouts only</strong> <u><em>(no gap years)</em></u></p><br><p>🎖️ <strong>Valid military service certificate required</strong></p><br><p>📄 <strong>Ability to submit all required hiring documents within 30 days</strong></p><br><p>✅ <strong>Criminal record certificate must be provided within 3 days of receiving the job offer</strong></p><br><br><br> </div>

<div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;">In a move reflecting our commitment to supporting inclusion and job integration, we are pleased to announce that we are now accepting applications for the position of Customer Service Representative , specifically for candidates with disabilities. This opportunity offers a professional work environment that will enable you to develop your skills in collections and customer relationship management, and to work within a high-performing team dedicated to achieving the highest levels of quality and efficiency.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job responsibilities</b></span></div><div><span style="font-size: 11px;">Answering incoming calls and making outgoing calls in a timely manner.</span></div><div><span style="font-size: 11px;">Handling customer inquiries and requests and providing appropriate solutions from the first contact.</span></div><div><span style="font-size: 11px;">Adherence to approved customer service procedures and guidelines when dealing with various cases.</span></div><div><span style="font-size: 11px;">Handling customer complaints and inquiries and providing accurate information.</span></div><div><span style="font-size: 11px;">Informing customers about new products, services and features.</span></div><div><span style="font-size: 11px;">Ensuring the highest levels of customer satisfaction in all transactions.</span></div><div><span style="font-size: 11px;">Follow up on and close all customer orders (tickets) within the time period specified in accordance with the Service Level Agreement (SLA).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Requirements</b></span></div><div><span style="font-size: 11px;">Required qualifications</span></div><div><span style="font-size: 11px;">Excellent communication skills.</span></div><div><span style="font-size: 11px;">A clear stance on conscription</span></div><div><span style="font-size: 11px;">Integrated Services Card (5%)</span></div><div><span style="font-size: 11px;">One to three years of experience.</span></div><div><span style="font-size: 11px;">Strong telephone communication and active listening skills.</span></div><div><span style="font-size: 11px;">The ability to deal professionally with different customer personalities.</span></div><div><span style="font-size: 11px;">The ability to manage time, set priorities, and work on more than one task at the same time.</span></div><div><span style="font-size: 11px;">Familiarity with Customer Relationship Management (CRM) systems and their operational mechanisms.</span></div><div><span style="font-size: 11px;">Previous experience in customer service.</span></div><div><span style="font-size: 11px;">A proven track record of achieving required Key Performance Indicators (KPIs).</span></div><div><span style="font-size: 11px;">Target groups:</span></div><div><span style="font-size: 11px;">People with mild motor disabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Benefits</b></span></div><div><span style="font-size: 11px;"><b>Advantages</b></span></div><div><span style="font-size: 11px;">The possibility of obtaining an advance on the salary or receiving part of the salary at any time during the month.</span></div><div><span style="font-size: 11px;">Hybrid operating system.</span></div><div><span style="font-size: 11px;">Medical insurance.</span></div><div><span style="font-size: 11px;">Social security.</span></div><div><span style="font-size: 11px;">Social events, activities, and programs to support employee well-being on a regular basis</span></div>

<p><strong>About the Role at 51Talk:</strong><br>We are seeking a high-energy, target-driven sales team leader to join our Maadi office. This is a "player-Coach" role designed for a leader who leads by example. You will be responsible for hitting your own sales targets while building and mentoring a team of outbound sales representatives to achieve excellence.<br></p><p><strong>Unique Career Path (Probation Period):</strong><br>To ensure you master our product and sales cycle, the first month will serve as a probation period where you will operate as a senior sales representative. Upon successful completion of the first month and meeting your targets, you will officially transition into the Team Leader role, and we will begin hiring a dedicated team of CC agents for you to manage.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Conduct outbound calls to prospective customers to introduce and promote our English learning services.</p></li><li><p>Consistently meet individual sales targets during the probation phase and overall team targets thereafter.</p></li><li><p>Understand customer needs and provide appropriate course recommendations.</p></li><li><p>Coach and develop the team on effective sales techniques, closing skills, and customer engagement.</p></li><li><p>Oversee lead distribution, ensure timely follow-ups, and manage your own assigned leads.</p></li><li><p>Ensure accurate daily record-keeping in the CRM and monitor team call quality to maintain an excellent customer experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum 3 years of experience in Sales/Telesales, with at least 1 year in a Team Leader or Supervisory role.</p></li><li><p>A bachelor's degree is required.</p></li><li><p>Must be able to commute daily to our office in <strong>Maadi</strong>.</p></li><li><p>Demonstrated ability to consistently meet or exceed personal sales targets.</p></li><li><p>Proven ability to train and develop sales staff to improve conversion rates.</p></li><li><p>Must be comfortable with the shift hours (12 PM - 9 PM) and the 5.5-day workweek (including Saturdays).</p></li><li><p>Strong proficiency in CRM systems and data analysis.</p></li><li><p>Excellent command of English and Arabic.</p></li></ul><p></p>

<p>On behalfr of our multinational client; RiseUP Group is seeking to hire a Field Engineer.</p><p>&nbsp;</p><p><strong>Job summary:</strong></p><p>This position’s primary focus is to provide technical support to UAE | KSA | North Africa, the sales and service teams, and its end users to facilitate growth of sales and targeted product initiatives, market segments, and key customers. In addition, the Field Engineer will assist in developing fluid handling solutions to specific customer needs and specifications.&nbsp;The Field Engineer will assist sales and customers with our product selection, fabrication discovery, and initiating growth opportunities. The Field Engineer will support Custom Solutions operations through P&amp;ID development, BOM development and technical support. Lastly, the FE will collaborate with our Field Engineering and a network of FE peers on best practices and assigned project work. Other duties consistent with the role, as assigned.</p><p><br><strong>Job Responsibilities:</strong></p><ul><li>Drive sales of targeted products and services</li><li>Act as technical representative in support of existing installations and product returns</li><li>Perform evaluations of customer fluid systems to identify areas of improvement, drive plant efficiencies, and offer possible solutions via formal reports</li><li>Assist customers in product support engineering work where needed, including field adjustments, maintenance procedures, troubleshooting, etc.</li><li>Develop and deliver technical product presentations that directly address customer needs and emphasize the company's value proposition</li><li>Discover and develop fabrication opportunities including BOM generation and P&amp;ID creation</li><li>Select and recommend products into specific customer applications</li><li>Provide SSC training and technical support on products and applications&nbsp;</li><li>Develop plans and implement activities to support the SSC operating and marketing business plans</li><li>Collaborate with other field engineers on technical applications and solutions</li><li>Identify the changing application needs for new products and existing products while providing feedback to the appropriate factory personnel on improvements to products or services</li><li>Provide assistance on specific SSC and corporate marketing initiatives</li></ul><p>&nbsp;</p><p>&nbsp;</p>

<p>&nbsp;</p><p>As a&nbsp;<strong>Customer Support Representative</strong>, you will play a key role in delivering an exceptional customer experience for one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by&nbsp;<strong>Conectys</strong>.</p><p>You will be at the frontline of customer interactions, supporting users through&nbsp;<strong>live chat and email</strong>, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced&nbsp;<strong>fintech / crypto environment</strong>. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.</p><p>With over&nbsp;<strong>3,000 employees across multiple sites worldwide</strong>,&nbsp;<strong>Conectys</strong>&nbsp;is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across&nbsp;<strong>Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare</strong>, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.</p><p><strong>Within your role, you will:</strong></p><ul><li>Assist customers with inquiries via&nbsp;<strong>live chat or email</strong>, in English</li><li>Ensure an&nbsp;<strong>efficient, accurate, and high</strong>‑<strong>quality customer service experience</strong></li><li>Be well equipped with the&nbsp;<strong>Bybit platform, products, and crypto</strong>‑<strong>market fundamentals</strong>, while keeping abreast of general market conditions</li><li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li><li>Demonstrate a strong ability to understand customer needs and convert them into&nbsp;<strong>constructive feedback and suitable solutions</strong>&nbsp;for management</li><li>Ensure frontline operations are smooth by&nbsp;<strong>flagging discrepancies, potential risks, or unusual situations</strong>&nbsp;to management in a timely manner</li><li>Continuously seek improvements to enhance&nbsp;<strong>team performance, work efficiency, and overall operational processes</strong></li></ul><p>&nbsp;</p>

<p>&nbsp;</p><p>As a&nbsp;<strong>Customer Support Representative</strong>, you will play a key role in delivering an exceptional customer experience for one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by&nbsp;<strong>Conectys</strong>.</p><p>You will be at the frontline of customer interactions, supporting users through&nbsp;<strong>live chat and email</strong>, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced&nbsp;<strong>fintech / crypto environment</strong>. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.</p><p>With over&nbsp;<strong>3,000 employees across multiple sites worldwide</strong>,&nbsp;<strong>Conectys</strong>&nbsp;is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across&nbsp;<strong>Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare</strong>, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.</p><p><strong>Within your role, you will:</strong></p><ul><li>Assist customers with inquiries via&nbsp;<strong>live chat or email</strong>, in Spanish and English</li><li>Ensure an&nbsp;<strong>efficient, accurate, and high</strong>‑<strong>quality customer service experience</strong></li><li>Be well equipped with the&nbsp;<strong>Bybit platform, products, and crypto</strong>‑<strong>market fundamentals</strong>, while keeping abreast of general market conditions</li><li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li><li>Demonstrate a strong ability to understand customer needs and convert them into&nbsp;<strong>constructive feedback and suitable solutions</strong>&nbsp;for management</li><li>Ensure frontline operations are smooth by&nbsp;<strong>flagging discrepancies, potential risks, or unusual situations</strong>&nbsp;to management in a timely manner</li><li>Continuously seek improvements to enhance&nbsp;<strong>team performance, work efficiency, and overall operational processes</strong></li></ul><p>&nbsp;</p>

???? مطلوب أخصائي تسويق ومبيعات<br><br>لشركة متخصصة في منتجات الألبان بمدينة العاشر من رمضان، نبحث عن شخص لديه خبرة وحماس للانضمام إلى فريق العمل والمساهمة في تطوير المبيعات وبناء قاعدة عملاء قوية.<br><br>???? المهام والمسؤوليات:<br><br>• تنفيذ ومتابعة التسويق الإلكتروني Online Marketing.<br>• متابعة العملاء الحاليين والعمل على زيادة المبيعات معهم.<br>• استقطاب عملاء جدد وتوسيع قاعدة العملاء.<br>• تطوير المبيعات الخارجية في قطاع التجزئة والجملة.<br>• إعداد وتنفيذ خطط تسويقية ومبيعات قابلة للقياس.<br>• متابعة السوق والمنافسين والأسعار والفرص البيعية.<br>• تقديم مقترحات وأفكار عملية لتطوير المبيعات وانتشار المنتجات.<br>• إعداد تقارير دورية عن نتائج التسويق والمبيعات.<br><br>✅ المتطلبات:<br><br>• خبرة سابقة في التسويق والمبيعات ويفضل في مجال الأغذية أو منتجات الألبان.<br>• خبرة جيدة في التسويق أون لاين وإدارة قنوات التواصل الرقمي.<br>• مهارات قوية في التواصل والمتابعة والتفاوض.<br>• القدرة على بناء علاقات جيدة مع العملاء والمحافظة عليها.<br>• شخصية عملية، طموحة، ولديها قدرة على تحقيق أهداف المبيعات.<br>• القدرة على إعداد خطة تسويقية ومتابعة تنفيذها وقياس نتائجها.<br>• يفضل أن يكون المتقدم مقيماً في العاشر من رمضان.<br><br>???? مكان العمل: العاشر من رمضان<br><br>???? لإرسال الـ CV عبر Whats App:<br>???? 01005559635<br><br>لو شايف نفسك مناسب للوظيفة، ابعت الـ CV مع نبذة مختصرة عن خبرتك في التسويق والمبيعات.

???? مطلوب أخصائي تسويق ومبيعات<br><br>لشركة متخصصة في منتجات الألبان بمدينة العاشر من رمضان، نبحث عن شخص لديه خبرة وحماس للانضمام إلى فريق العمل والمساهمة في تطوير المبيعات وبناء قاعدة عملاء قوية.<br><br>???? المهام والمسؤوليات:<br><br>• تنفيذ ومتابعة التسويق الإلكتروني Online Marketing.<br>• متابعة العملاء الحاليين والعمل على زيادة المبيعات معهم.<br>• استقطاب عملاء جدد وتوسيع قاعدة العملاء.<br>• تطوير المبيعات الخارجية في قطاع التجزئة والجملة.<br>• إعداد وتنفيذ خطط تسويقية ومبيعات قابلة للقياس.<br>• متابعة السوق والمنافسين والأسعار والفرص البيعية.<br>• تقديم مقترحات وأفكار عملية لتطوير المبيعات وانتشار المنتجات.<br>• إعداد تقارير دورية عن نتائج التسويق والمبيعات.<br><br>✅ المتطلبات:<br><br>• خبرة سابقة في التسويق والمبيعات ويفضل في مجال الأغذية أو منتجات الألبان.<br>• خبرة جيدة في التسويق أون لاين وإدارة قنوات التواصل الرقمي.<br>• مهارات قوية في التواصل والمتابعة والتفاوض.<br>• القدرة على بناء علاقات جيدة مع العملاء والمحافظة عليها.<br>• شخصية عملية، طموحة، ولديها قدرة على تحقيق أهداف المبيعات.<br>• القدرة على إعداد خطة تسويقية ومتابعة تنفيذها وقياس نتائجها.<br>• يفضل أن يكون المتقدم مقيماً في العاشر من رمضان.<br><br>???? مكان العمل: العاشر من رمضان<br><br>???? لإرسال الـ CV عبر Whats App:<br>???? 01005559635<br><br>لو شايف نفسك مناسب للوظيفة، ابعت الـ CV مع نبذة مختصرة عن خبرتك في التسويق والمبيعات.

<p>Key Responsibilities:<br>• Lead the Contracts Management function within the Supply Chain Department.<br>• Manage the full contract lifecycle from contract preparation and negotiation through execution, amendments, renewals, and close-out. <br>• Review and negotiate contractual terms and conditions with suppliers, contractors, and service providers.<br>• Ensure contracts are aligned with company policies, commercial objectives, and applicable legal and regulatory requirements.<br>• Establish and maintain effective contract management procedures, templates, and governance frameworks.<br>• Monitor contractual obligations, milestones, deliverables, payment terms, warranties, guarantees, and renewal dates.<br>• Identify and manage contractual risks, deviations, disputes, claims, and potential liabilities.<br>• Coordinate with Legal, Finance, Procurement, Operations, Projects, and other stakeholders on contractual matters.<br>• Manage contract variations, amendments, extensions, and termination processes.<br>• Develop and maintain a centralized contract database and contract performance tracking system.</p><p><strong>Requirements</strong></p><p>Qualifications:<br>• Bachelor’s degree in Business Administration, Supply Chain, Engineering, Law, or a related discipline.<br>• +8 years of relevant experience in contracts management, preferably within Supply Chain, Procurement, Projects, Construction, Manufacturing, or a related industry.<br>• Excellent Arabic writing and drafting skills, with the ability to prepare clear, accurate, and professional contractual and business correspondence.<br>• Excellent command of English, both written and spoken.<br>• Strong knowledge of commercial and supplier contracts and contract lifecycle management.<br>• Excellent contract negotiation and commercial skills.<br>• Strong understanding of contractual risks, claims, variations, and dispute management.<br>• Strong analytical, communication, negotiation, and problem-solving skills.<br>• Proficiency in Microsoft Office and ERP/Contract Management systems.</p>

Responsibilities:Collaborate with the SAP team to develop and implement efficient contract management processes within the SAP ERP system. Stay updated on industry trends, regulations, and best practices related to contract and abstract management. Review and classify BOQs across multiple disciplines, including Civil, Architectural, and MEP. Coordinate with contractors and consultants to prepare and review progress sheets during contract execution. Extract essential information from contracts and generate summaries, abstracts, and detailed reports. Ensure compliance with contractual requirements and monitor the performance of active contracts. Maintain accurate and up-to-date contract documentation within the SAP ERP system, including amendments, change orders, and terminations. Provide advice and guidance to internal teams on contractual matters, ensuring adherence to terms and mitigating potential risks.<br>Requirements:Bachelor’s degree in civil or architecture engineering. Mastery of BOQ structures across Civil, MEP, and Finishing works. Contractual Expertise Deep familiarity with contract abstracts and the "Abstract of Bids" process. Strong analytical skills to translate "site language" into "ERP data."

<ul><li>Carefully analyzes the contract to build and drive implementation of Contract/Claim Management Strategy Plan.</li><li>Perform Delay Analysis with the planners&nbsp;</li><li>Track the Contract`s Detailed Anticipated Final Forecast Values, through Variation Orders, Site Instructions, Claims and Contractual Charges</li><li>Manage the Contract Administrations works</li><li>Report status of current Contract Processes to project manager.</li><li>Establish and update records of all correspondence related to contract activity in coordination with relevant stakeholders.</li><li>Supports with the timely drafting of correspondence responses (to employer and other external correspondence). Further, their timely review, approval, signature, and transmission.</li><li>Draft binding Letter of Intents, Subcontracts, notices of variations, post contract administration.</li><li>Follow up with the relevant technical department on the performance of the Subcontractors</li><li>Ability to work with a team at all levels of the organization to develop Major Claims.</li></ul>

<p>???????????????? ????????????????????????????????????????????????????????????????:<br>1-Draft, review, negotiate, and administer procurement &amp; service contracts.<br>2-Ensure compliance with legal, financial, and corporate governance requirements.<br>3-Manage the complete contract lifecycle, including renewals, amendments, and contract repository.<br>4-Monitor supplier contractual performance, SLAs, and compliance.<br>5-Conduct contract risk assessments and recommend mitigation actions.<br>6-Support tendering and procurement activities by reviewing contractual documentation.<br>7-Prepare contract reports, analytics, and renewal forecasts.<br>8-Collaborate closely with Legal, Finance, Procurement, and Operations teams.</p><p><strong>Requirements</strong></p><p>????????????????????????????????????????????????????:<br>-Bachelor's degree in Business Administration, Supply Chain, Law, or a related field, "MBA is Preferred ".<br>-(2:4) years of experience in Contract Management or Procurement, preferably in healthcare or large corporate environments.<br>-Strong knowledge of contract drafting, procurement processes, supplier management, and contract governance.<br>-Excellent negotiation, analytical, communication, and stakeholder management skills.<br>-High attention to detail with the ability to manage multiple contracts simultaneously.</p><p></p>

Role Overview We are looking for a highly organized, proactive, and discreet Executive Assistant to support our management team. The ideal candidate is a detail-oriented, problem solver, a clear communicator, and someone who thrives in a fast-paced environment. You won't just manage a calendar; you will act as a strategic partner, ensuring the Executive’s time is focused on the highest-priority initiatives.<br>Key Responsibilities Independently manage high-volume schedules and act as a strategic gatekeeper. Prepare all briefing materials, agendas, and data to ensure the Executive is fully equipped for every meeting. Serve as a discreet, professional representative for the Executive team with board members and stakeholders. Own end-to-end travel arrangements and proactively track action items across teams to ensure execution. Draft high-impact board decks and reports with extreme attention to detail and brand alignment.<br>Job Requirements5+ years of experience supporting C-suite or Senior Management. Expert level in Microsoft 365 (Outlook, Teams, Power Point, Excel) and modern task-tracking tools. Exceptional written and verbal communication skills Ability to remain calm under pressure and pivot quickly when priorities change. Strong problem-solving skills with the ability to anticipate needs before they arise.<br>Why Join Us? At AFS, you will be at the heart of financial innovation, working in a stable yet agile environment that values professional excellence and cross-border collaboration.

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com<br> <br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br> <br> <br>Main Purpose of the Role<br> <br>We are looking for translators with experience in English into Arabic(All Countries) Patent Translators/LQA reviewers (native-level fluency of languages specified) with immediate availability for a patent translation project in the fields of Mechanics, Computer Science and Chemistry.<br> <br>Project Details:<br> <br>Job Title: English into Arabic(All Countries) Translator/LQA Reviewer<br>Start Date: ASAP<br>Location: Remote<br>Content Specialties: "Chemistry","Computer Science","Electricity" <br>Task Type: Translation/LQA Review<br>CAT Tool: XTM/JIRA <br>Employment Type: Freelance<br>Main Duties<br>Translate and review patent-related content from English into Arabic(All Countries), with original meaning conveyed in a manner that is readable and understandable to target audience. The Style adequacy is a key aspect for our client;<br>Follow instructions, for example Translation process, CAT tool usage, etc. <br>Communicate effectively and response promptly in English<br><br><br>REQUIRED SKILLS<br>Native fluency in Arabic <br>Degree in linguistics, translation or equivalent experience<br>Minimum 2 years’ experience in the translation and/or editing of patent documents<br>Proficiency use of CAT tools, especially with XTM, JIRA <br>Attention to detail <br>Good availability and quick response times<br><br><br><br>Selected candidates will be invited to complete an the translation test. Approved linguists will be then included in our pool of external partners and professional details will be made available to our global Production teams.<br> <br>We look forward to hearing from you!<br> <br>Welocalize Talent Management Team<br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

ITXPROS is looking for a Customer Support Expert, a customer service advisor who is often a client’s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via Whats App, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.<br>Job Title: Customer Support Representative Job Type: Full-time Supervisor: VP of Customer Support – Customer Support Team Leader Reporting To: VP of Customer Support – Customer Support Team Leader Place of Performance: Office-based (New Cairo).<br>About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery. We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning & CAD/CAM designing to help dentists and dental labs with their surgical & dental procedures, so we all work to draw a perfect smile on each patient! At ITXPROS, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.<br>Responsibilities:• Respond to inquiries – over the phone, via email, and through the live chat from the staff and clients.• Follow up on missing items required for the progression of client orders (cases).• Make outbound calls depending on client case requirements.• Build a strong relationship with clients to ensure their satisfaction.• Follow up with clients on surgeries and cases after fulfillment.• Upload files needed for cases from clients’ PCs.• Basic Troubleshooting of planning software.• Monitor case flow and identify show stoppers.• Communicate client needs to the corresponding teams.• Report any issues found by analyzing the workflow, aiming for enhancements.• Learn and understand the products and services that the company provides.• Learn and understand our internal workflow and case life cycle in detail.• Document useful information about technical issues and important insights that could be gathered from discussions with clients.• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Train clients on the company’s workflow and digital tools.<br>Qualifications and Skills:• Fluency in spoken and written English is a must.• Bachelor’s Degree.• Available to work in night shift is a must (5PM to 2AM)• Military service exemption or completion.• Time management skills.• Excellent communication skills.• Multitasking.• Attention to detail.• Outgoing and proactive qualities.• Basic computer and Microsoft Office knowledge.<br>Benefits:• Salary, and annual bonuses are paid in US dollars.• Medical and social insurance.• Annual Gym Membership.• Culture - Casual work environment.• Being part of a family of exceptionally talented people.

<p>Job Responsibilities</p><p>Ensure that contract databases, records, and documentation from the client adhere to credit approval memo</p><p>Communicate with insurance companies for issuance of insurance policies and renewals.</p><p>Manage contract administration, including drafting, reviewing, and executing mortgage and financing contracts in compliance with company policies and legal requirements.</p><p>Coordinate with internal teams, such as legal, compliance, and finance, to ensure contract terms and conditions are accurately reflected and adhered to.</p><p>Monitor contract timelines, milestones, and obligations to ensure timely execution and delivery of services.</p><p>Assist in resolving contract discrepancies, negotiations, and amendments in collaboration with relevant stakeholders.</p><p>Support operational activities within the department, including process improvements and workflow optimization.</p><p>Collaborate with cross-functional teams to streamline operations, enhance efficiency, and address any operational issues that may arise.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Finance, Legal Studies, or related field is preferred. 1-3 years of proven experience in operations management, contract administration, or related roles within the mortgage and financing industry. Excellent organizational skills with the ability to manage multiple contracts, deadlines, and priorities effectively. Detail-oriented with a focus on accuracy and compliance in contract documentation and execution. Proficiency in contract management software, Microsoft Office Suite, and database management. Effective communication skills to collaborate with internal and external stakeholders. Ability to work well under pressure, meet deadlines, and handle sensitive financial information confidentially.</p>

     المهام والمسؤوليات:  تطوير محتوى مبتكر وجذاب يتناسب مع هوية العلامة التجارية.  تنسيق الصور والفيديوهات والرسومات المطلوبة للمحتوى. كتابة نصوص ملهمة وجذابة تتناسب مع أهداف الشركة. التفاعل مع الجمهور: لرد على التعليقات والرسائل الخاصة بطريقة احترافية وفي الوقت المناسب. إدارة الحوار مع المتابعين وزيادة التفاعل من خلال المسابقات والاستطلاعات والأسئلة التفاعلية.        تحليل الأداء:  مراقبة وتحليل الأداء باستخدام أدوات التحليل مثل Google Analytics وFacebook Insights.  إعداد تقارير دورية عن أداء الحملات والمحتوى، وتقديم توصيات لتحسين الأداء.  البحث والتطوير:  متابعة أحدث الاتجاهات في وسائل التواصل الاجتماعي وتقديم اقتراحات مبتكرة للحملات.  دراسة السوق والمنافسين لفهم كيفية تحسين استراتيجيات الشركة. المؤهلات المطلوبه        التعليم: o      درجة البكالوريوس في التسويق، التواصل، الإعلام، أو مجال ذي صلة.( يفضل )       الخبرة:o      خبرة لا تقل عن 2-3 سنوات في إدارة وسائل التواصل الاجتماعي.o      خبرة في استخدام أدوات إدارة وسائل التواصل الاجتماعي مثل Hootsuite أو Buffer.       المهارات:o      مهارات كتابة ممتازة وإبداعية.o      فهم جيد لأساسيات التسويق الرقمي.o      مهارات تحليلية قوية وقدرة على تفسير البيانات.o      القدرة على العمل تحت ضغط وتلبية المواعيد النهائية.  o    مهارات تواصل ممتازة.       الصفات الشخصية:o      الإبداع والقدرة على التفكير خارج الصندوق.o      الدقة والاهتمام بالتفاصيل.o      القدرة على التكيف مع التغيرات السريعة في بيئة العمل.o      التعاون المباشر مع مدير التسويق الرقمي.o         التنسيق مع فرق التسويق الأخرى والمبيعات وخدمة العملاء.o      القدرة على العمل عن بُعد حسب الحاجة.o      القدرة على العمل في ساعات غير تقليدية عند الحاجة لتلبية متطلبات العمل.من خلال هذا الدور، يلعب أخصائي وسائل التواصل الاجتماعي دورًا حيويًا في تعزيز حضور الشركة على الإنترنت وزيادة التفاعل مع الجمهور، مما يساهم في تحقيق الأهداف التسويقية والنمو العام للشركة<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 4</li><li>نظام الورديات: صباحية فقط</li></ul>

We’re Hiring Site Manager – Data Center Projects<br>Location: GCC / Gulf Countries Experience: 15+ Years Industry: Data Center / MEP / Construction<br>About the Role<br>We are looking for an experienced Site Manager – Data Center Projects to lead and manage site construction, installation, testing, commissioning, integrated systems testing, operational readiness, and project handover activities across Data Center projects in the GCC region.<br>((Key Responsibilities))<br>• Provide overall leadership for site construction, installation, testing, commissioning, and handover activities.• Manage site teams, commissioning teams, supervisors, subcontractors, and vendors.• Ensure project delivery within budget, schedule, quality, and contractual requirements.• Act as the primary site representative toward the client, consultant, authorities, and project stakeholders.• Lead installation activities covering Electrical, Mechanical, ELV, ICT, Security, BMS, EPMS, SCADA, Fire Alarm, Fire Suppression, Controls, and Data Center Infrastructure.• Lead and coordinate Level 4 Integrated Systems Testing (IST) activities and validate Sequence of Operations (SOO).• Manage Level 5 performance testing, operational validation, load bank testing, black building tests, and emergency scenario simulations.• Ensure compliance with HSE policies, local regulations, client requirements, and international standards.• Manage punch lists, deficiencies, issue resolution, retesting, and final project closeout.• Maintain commissioning documentation, risk registers, event trackers, and progress reports.• Coordinate client witnesses, consultants, OEM representatives, and commissioning agents.• Ensure completion of turnover packages, O&M manuals, as-built drawings, training records, and final client acceptance.<br>Requirements<br>• 15+ years of overall experience in construction, MEP, commissioning, or Data Center projects.• Proven experience in Data Center projects, preferably with major international clients or contractors.• Strong experience in installation, commissioning, IST, performance testing, and operational readiness.• Strong knowledge of Electrical and Mechanical systems, BMS, EPMS, UPS, generators, cooling systems, fire protection, and critical infrastructure.• Proven leadership and project/site management skills.• Strong communication, coordination, problem-solving, and decision-making abilities.• Experience working in the GCC / Middle East region.• Bachelor’s degree in Engineering or a related technical field.• Relevant professional certifications in Project Management, HSE, or Commissioning are an advantage.<br>What We Offer<br>• Opportunity to work on major Data Center projects across the GCC.• Competitive salary package.• Professional growth and international project exposure.<br>How to Apply<br>Interested candidates are invited to send their updated CV to:<br>Email: Hr@smartpower.com.eg

<p>Create, update and maintain the project submittal log and all other project-specific quality control reports Provide written daily QC reports that reinforce activities that are being constructed in conformance with each specific project's established standard and constructively confront non-conformances to produce the desired outcome in a timely manner Implement the QC management system at the site Coordinate quality inspections with all the site staff Prepares reports by collecting, analyzing, and summarizing data; making recommendations Verify and document that all materials received for the project are in conformance with the approved submittal, are handled and stored appropriately, and are acceptable for use in the project Conduct preconstruction meetings with new and existing subcontractors and the superintendent at least two days prior to the start of each new phase of the work to discuss issues that affect quality. Document these meetings in the daily QC report and Preparatory Phase reports Schedule, document the results of, and maintain a log of all code and independent inspections that are required. Clearly document, correct, and re-inspect all non-conformances prior to covering up work Document final inspections, certificates of occupancy, and acceptance of the works and various phases thereof Maintain the project "as-built" drawings. Coordinate all types of testing on site Coordinate with the customers representative on all quality matters Coordinate all receipt inspections Monitor and Implementation of document controlling system and other procedures Distribute relevant QC documentation to site subcontractors Verify that the quality-related site activities are in accordance with the applicable codes and standards Participate in the site s internal and external site audits Plans and directs activities concerned with the development, application, and maintenance of quality standards for industrial processes, materials, and products Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data. Develops sampling plans by applying attribute, variable, and sequential sampling methods Assist QC Manager in conducting internal quality audits. Provide technical support to the Project Manager and guidance to site staff in the submission of materials for approval, request for inspection, and shop drawings. Liaise with the Client's representatives for the conduct of day-to-day quality-related project activities.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor in Civil Engineering. Minimum Required Professional Experience from 2:5 years of experience in quality control &amp; quality assurance programs of similar size and type.</p>