Computer Technician Jobs in Egypt

Develop, embed, maintain and implement IT Risk Management framework, policies and procedures for EBC. Performing risk assessments on IT systems and solutions, identifying and assessing potential IT risks and vulnerabilities, monitor emerging threats, and collaborate with cross-functional teams to implement effective risk management measures. Transform the risk assessment exercise into recommended strategies for risk mitigation and action points, follow up with the concerned owners. Prepare and present risk management reports to different stakeholders. Educate staff on IT risk management practices by deliver Risk awareness for EBC staff. Oversee the incidents and incident response process related to IT systems and services to ensure identifying of the Root cause and implementing the required controls. Develop the Key risk indicators to monitor potential threats that may lead to business disruption, financial, compliance and reputational impact achieving the company objectives. Reviewing new contracts or internal policies and procedures related to technical scope. Assess the IT related changes to ensure that IT risks are managed appropriately and minimizing the impact that could affect IT systems and services. Maintain IT risk register and events log and control assessments. Continuously improving and updating the IT risk management practices, and controls monitoring. Serve as a subject matter expert to technology teams for IT risk management requirements. <br><br>Requirements<br><br> Bachelor's degree in computer science or Electronics & Communication Engineering or technology-related field or equivalent certification & experience related to IT Risks. Minimum 10 years of demonstrated technical & functional experience in Risk Management, IT Risk management and information Technology field in banking sector or fintech or consultancy firms. Required Licensed or certifications: One or more of the following CISA, CRISC, ISO 31000, ISACA IT Risk Fundamentals or similar certifications strongly preferred. Working knowledge in two or more of the following IT and risk domains: infrastructure, SDLC, service management, data protection, privacy, IT risk management, third-party risk management. Working knowledge of emerging IT risks and risk-intelligent adoption of new and existing technologies. Ability to multi-task, prioritize work and work independently. Good communication and presentation skills. Ability and willingness to learn new subject areas. Ability to work within a fast-paced environment. Excellent analysis skills. Project management skills is plus.

Application Deadline: 24 August 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>The incumbent in the position is responsible for managing the Travel & Trade market, which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade.<br><br>Key Responsibilities<br><br>Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times. Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager Rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately.<br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Skills, Knowledge and Expertise<br><br> To fill this position the candidate must have:Two (2) years experience in a Sales position, preferably in a 4/5 star hotel. Planning/organisation Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering

‏⁦About the job<br>AIC2 is a leading system integrator and provider of advanced technology solutions, specializing in IT infrastructure, Cybersecurity, and storage solutions for clients across multiple verticals is looking for an experienced Senior Network Engineer to join our team. Assist in implementation of the wired and wireless networks and ensuring the correct degree of security of the company's digital systems and networks.<br>Job Titles Senior Network Engineer (Remotely based)<br>Job Summary At least 5 to 8 years experience working as a Senior Network Security Engineer or other relevant positions Comprehensive understanding of network services and networks such as TCP/IP, OSPF and BGP In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently Ability to design, implement and troubleshoot Wi-FI and security infrastructure Ability to manage several projects simultaneously from design to implementation Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology Uses knowledge of LAN/WAN systems to design, implement, and support internal and external networks. Significant experience in building and maintaining wired and wireless systems Good experience in implementing the switches, Wireless controller, gateways, etc Good experience with network security and networking technologies and with system, security, NAC,and network monitoring tools In-depth knowledge of datacenter and branches design and setup. Good familiarity with the latest Wireless and security principles, techniques, and protocols Resolve any issues related to network perimeter and wired and wireless infrastructure devices Strong problem-solving skills and ability to work under pressure Ability to prioritize projects. An understanding of best practices and how to implement them at a business-wide level Qualifications<br>Education Requirements:<br> Requires a Bachelor’s Degree in Computer Science or Engineering <br>Courses and Certificates Certifications needed or equivalent specialty experience Aruba wireless professional or Cisco CCNP wireless Aruba ACSP or Cisco CCNP enterprise Expert-level ACX or CCIE certification is a plus<br>Professional Requirements:<br> Ability to work independently and remotely, and manage multiple projects with different timelines. Effective oral and written communication skills in both Arabic & English Excellent Communication and Presentation Skills

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high-value, customized outsourcing solutions. The company is committed to understanding clients’ unique business needs and designing tailored services that help them focus on their core operations while better serving their own customers. ETISAL International combines global coverage, cultural awareness, and industry best practices to provide consultative, innovative service models. The organization emphasizes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently meet and exceed client expectations.<br>Role Description This is a full-time, on-site role based in El Abasia El Qeblia for an English Customer Service & KYC Verification Agent. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and ensuring a positive and professional customer experience. The agent will perform KYC (Know Your Customer) verification by reviewing documentation, validating customer identities, and ensuring compliance with internal policies and regulatory requirements. Daily tasks include updating and maintaining accurate records, escalating complex cases when needed, and following standardized workflows and scripts. The agent will collaborate with team members and supervisors to meet performance targets, adhere to quality standards, and support continuous improvement in service delivery.<br>Qualifications<br> Strong customer-focused skills, including Customer Service, Customer Support, and Customer Service Representatives experience. Ability to maintain high levels of Customer Satisfaction and Customer Experience through clear communication and problem-solving. Proficient English language skills (spoken and written), with the ability to handle customer interactions professionally. Attention to detail and accuracy for KYC verification, documentation review, and compliance with procedures and regulations. Basic computer proficiency and ability to work with CRM systems and data entry tools. Ability to work on-site in El Abasia El Qeblia and follow shift schedules, including evenings, weekends, or holidays if required. Strong interpersonal skills, resilience under pressure, and a collaborative mindset within a team-based environment. Previous experience in contact centers, BPO, banking, or financial services is an advantage; relevant vocational or post-secondary education is preferred.

Application Deadline: 24 August 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>The incumbent in the position is responsible for managing the Travel & Trade market, which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade.<br><br>Key Responsibilities<br><br>Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times. Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager Rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately.<br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Skills, Knowledge and Expertise<br><br> To fill this position the candidate must have:Two (2) years experience in a Sales position, preferably in a 4/5 star hotel. Planning/organisation Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering

<p>Assist the Sous Chef in the full operation of the Garde Manger / Cold Kitchen section. Be responsible for the cost, quality, hygiene, taste, presentation, and consistency of all food produced within the Garde Manger section and contribute to customer satisfaction related to these. Ensure compliance with kitchen hygiene and personal grooming standards, including clean and well-maintained hair, appropriate facial hair, clean uniform, and proper personal hygiene. Identify and implement appropriate work methods, preparation techniques, and cooking standards to ensure food is prepared consistently and personnel work efficiently. Work in coordination with the Sous Chef, Executive Chef, and all section chefs and provide instructions and support as required. Personally control the quality, taste, freshness, and presentation of food prepared for breakfast, lunch, dinner, buffet, banquet, and la carte operations according to established standards. Prepare the daily and weekly list of required Garde Manger materials and ingredients, submit requisitions through the approved system, and check the quality and quantity of received products. Control daily provision and production requirements and ensure proper utilization of slow-moving products to minimize waste and product loss. Check the cooling and refrigeration systems of food storage areas and ensure that all food products are stored under appropriate conditions and used according to the First In, First Out (FIFO) principle. Plan and organize Garde Manger food production according to the menus, business volume, banquet requirements, and production schedules established by the Executive Chef and Sous Chef. Control the condition of raw materials, ingredients, and prepared food, ensure efficient utilization of excess products, prevent spoilage, and maintain proper portion control. Prepare, maintain, and follow standard recipes for Garde Manger products to standardize portions, taste, quality, and presentation. Continuously monitor and ensure that all personnel working in the section comply with personal hygiene, food handling, and kitchen cleanliness standards. Ensure that all records required for the Food Safety and HACCP systems are completed accurately and maintained regularly. Check all storage areas at the beginning of the shift, ensure proper organization, identify products approaching expiry, transfer suitable products to production, and ensure proper utilization of remaining food. Check the daily menu and production requirements and inform the Sous Chef of any missing, unavailable, or problematic products to prevent operational disruptions. Monitor the performance and productivity of Garde Manger personnel and report performance or discipline issues to the Sous Chef or Executive Chef. Assist in organizing the weekly duty schedule for Garde Manger personnel and monitor attendance, working hours, and monthly timecards in accordance with hotel procedures. Identify the training and development needs of Garde Manger personnel and support the organization and delivery of the required training programs. Deliver on-the-job training to food production personnel regarding menu preparation, recipes, Garde Manger techniques, product handling, presentation, portion control, and food cost awareness. Ensure that all equipment, utensils, tools, and working areas used in the Garde Manger section are clean, properly maintained, and used safely and efficiently. Monitor food costs and control waste through proper purchasing, storage, preparation, portioning, and utilization of ingredients. Ensure that all food products are prepared, stored, labeled, dated, and handled in accordance with hotel food safety and hygiene standards. Coordinate with other kitchen sections and Food &amp; Beverage teams to ensure smooth service, timely food preparation, and proper execution of guest and event requirements. Support environmental sustainability initiatives by minimizing food, water, energy, paper, and other material consumption and encouraging responsible use of hotel resources. Implement necessary departmental instructions and training to promote energy conservation and ensure compliance with approved energy-saving procedures. Ensure that food waste and other waste materials are properly separated, collected, and disposed of in accordance with hotel procedures in order to reduce environmental pollution and harmful effects on the environment. Carry out all responsibilities related to the quality management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specifically mentioned in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma.</p><p>Experience: Extensive practical and managerial experience related to the processes in the respective department (at least 5 years).</p><p>Foreign Language: At least intermediate level English.</p><p>Courses and Training: Prior attendance in courses and seminars in the related field.</p><p>Computer Literacy: Basic computer applications.</p><p>Skills: Has excellent command of all products and cooking techniques in the related field and is responsible for business development. Has advanced knowledge of the other kitchen sections and processes. Has knowledge of local or international cuisine.</p>

About the Company: Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br><br>About the Role: We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br><br>Excellence Responsibility Empowerment Connectivity Courage<br> Responsibilities:<br><br>Administer and maintain enterprise network infrastructure including switches, routers, firewalls, and wireless components. Manage wireless networking platforms, including site surveys, coverage analysis, and optimization. Monitor network performance and availability using tools such as Solar Winds and recommend improvements as needed. Support and maintain the IP Telephony system. Implement and maintain network security measures in alignment with the compliance standards. Maintain up-to-date technical documentation of network configurations, procedures, and standards. Collaborate with internal teams to support infrastructure upgrades, troubleshoot issues, and ensure optimal network performance.<br> Qualifications:<br><br>Bachelor's degree in Computer or Communication Engineering from a reputable university.3+ years of experience in network engineering within enterprise environments, with a strong focus on wireless LAN technologies.<br> Required Skills:<br><br>Proficient in network protocols (TCP/IP, IEEE 802.11), and familiar with Cisco/Aruba/Fortinet wireless technologies. Experience with wireless survey tools (e.g., Ekahau, Air Magnet) and NAC solutions such as Cisco ISE, Aruba Clear Pass, Forti NAC. Strong knowledge of network monitoring and troubleshooting tools. CCNP Enterprise certification. Excellent command of English, both written and spoken, with the ability to communicate clearly and professionally in a corporate environment. Strong interpersonal and presentation skills.<br> Preferred Skills: Kind Note: While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.<br><br>Equal Opportunity Statement: Dar is committed to diversity and inclusivity in the workplace.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Senior Software Quality Engineer<br>Job purpose:The purpose of this role is to design & execute test cases and ensure implementation according to the testing guidelines the team in Geidea Egypt to ensure delivery of products of high quality.<br>Key Responsibilities:Design and execute test cases Review test cases assigned to Jr. Testers Prioritize test cases on squad level Report defects Report on testing status and squad releases Ensure testing scope is defined, and ensure coverage of assigned squad Analyse test results, report bugs to Senior Tester or Testing lead Ensure testing is done according to guidelines Ensure accuracy of testing estimates within the assigned squad Ensure testing quality and adherence to testing process and guidelines Define/Develop automation test scripts if needed / requested on squad level<br>Qualifications:4-7 years of experience Bachelor’s degree in engineering or computer science Analyse user stories, use cases, and requirements for validity and feasibility Writing and executing test cases and test plans Detect and track software defects and inconsistencies Execute all levels of testing (System, Integration, and Regression) Good knowledge of relational databases and Microsoft SQL Server API testing knowledge Familiar with Jira Proficient in English Understanding of testing methodologies and tools Experience in Automation is a plus ISTQB Certified<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

About the Company: Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br><br>About the Role: We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br><br>Excellence Responsibility Empowerment Connectivity Courage<br> Responsibilities:<br><br>Administer and maintain enterprise network infrastructure including switches, routers, firewalls, and wireless components. Manage wireless networking platforms, including site surveys, coverage analysis, and optimization. Monitor network performance and availability using tools such as Solar Winds and recommend improvements as needed. Support and maintain the IP Telephony system. Implement and maintain network security measures in alignment with the compliance standards. Maintain up-to-date technical documentation of network configurations, procedures, and standards. Collaborate with internal teams to support infrastructure upgrades, troubleshoot issues, and ensure optimal network performance.<br> Qualifications:<br><br>Bachelor's degree in Computer or Communication Engineering from a reputable university.3+ years of experience in network engineering within enterprise environments, with a strong focus on wireless LAN technologies.<br> Required Skills:<br><br>Proficient in network protocols (TCP/IP, IEEE 802.11), and familiar with Cisco/Aruba/Fortinet wireless technologies. Experience with wireless survey tools (e.g., Ekahau, Air Magnet) and NAC solutions such as Cisco ISE, Aruba Clear Pass, Forti NAC. Strong knowledge of network monitoring and troubleshooting tools. CCNP Enterprise certification. Excellent command of English, both written and spoken, with the ability to communicate clearly and professionally in a corporate environment. Strong interpersonal and presentation skills.<br> Preferred Skills: Kind Note: While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.<br><br>Equal Opportunity Statement: Dar is committed to diversity and inclusivity in the workplace.

Company Description Eissas Pharm is a community-focused pharmacy serving residents of New Cairo with accessible, reliable pharmaceutical care. The pharmacy is dedicated to providing safe dispensing of medications, clear patient counseling, and helpful guidance on over-the-counter products and health services. Eissas Pharm emphasizes professional standards, accurate documentation, and strong customer service to support patient well-being. Team members are encouraged to collaborate, learn, and grow in a supportive, ethical work environment. The pharmacy aims to be a trusted local resource for medications, health advice, and everyday wellness needs. Role Description This is a full-time, on-site role based at Eissas Pharm in New Cairo for a Pharmacist or Assistant Pharmacist. The role involves dispensing prescription and over-the-counter medications, reviewing prescriptions for accuracy, and ensuring appropriate dosage and administration. Daily tasks include counseling patients on medication use, side effects, and interactions, and answering questions about general health and wellness. The team member will manage inventory, check stock levels and expiration dates, and support ordering and storage procedures. Additional responsibilities include maintaining accurate records, following pharmacy regulations and safety protocols, collaborating with colleagues, and providing courteous, efficient service at the pharmacy counter. Qualifications Relevant pharmacy education (Bachelor’s degree in Pharmacy for Pharmacist role; diploma or equivalent training for Assistant Pharmacist) and valid/eligible pharmacy license or registration as required by local regulations. Strong knowledge of medications, dosage forms, indications, contraindications, and potential drug interactions, with a commitment to safe dispensing practices. Effective communication and customer service skills, including the ability to explain medication instructions clearly and interact respectfully with diverse patients. Attention to detail and organizational skills for managing prescriptions, documentation, inventory control, and adherence to pharmacy policies and regulatory standards. Ability to work on-site in New Cairo in a full-time schedule, collaborate in a team environment, and maintain professionalism during busy periods. Basic computer skills for using pharmacy software, processing transactions, and updating patient records; prior experience in a retail or community pharmacy is an advantage. Commitment to ethical practice, confidentiality of patient information, and continuous learning about new medications, guidelines, and best practices.

Company Description Raya Customer Experience (Raya CX) is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies throughout North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets to deliver consistent, quality support. Raya CX offers integrated BPO solutions backed by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a growing, international organization focused on developing talent and delivering outstanding customer experiences.<br>Role Description The CS English Speakers (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests in English via phone, email, chat, and other channels, while maintaining a professional and empathetic tone. Responsibilities include resolving issues, providing accurate information about products and services, and escalating complex cases to the appropriate teams when needed. Team members are expected to follow standard operating procedures, meet performance targets, and accurately document all interactions in company systems. The role also includes collaborating with colleagues and supervisors, participating in coaching and training sessions, and contributing to a positive, customer-focused work environment.<br>Qualifications<br> Candidates should possess strong English communication skills at B2–C1 level, including clear speaking, active listening, and professional written communication. Candidates should possess customer service and problem-solving skills, with the ability to handle inquiries, manage complaints, and provide solutions efficiently. Candidates should possess basic computer and typing skills, including the use of CRM tools, email platforms, and data entry with attention to detail. Candidates should possess time management and organizational skills to handle multiple tasks, prioritize workload, and meet performance targets. Candidates should possess adaptability and teamwork skills to work in a fast-paced environment, follow guidelines, and collaborate effectively with colleagues and supervisors. Previous experience in customer service, call center, or BPO environments is beneficial. Availability to work full-time on-site in Qesm 1st 6 October, including flexible shifts if required. A high school diploma or equivalent is required; additional education in languages, business, or related fields is an asset.

Amentum is actively seeking a diesel shop lead for International Fleet Support under the Naval Sea Systems Command (NAVSEA) PMS 326 Follow-On Technical Support (FOTS) contract. The work location is the Egyptian Naval Base in the port of Alexandria, Egypt. This position includes a competitive benefits package.</p> <h4>Essential responsibilities and daily duties</h4> <ul> <li>Conduct system start-up and performance testing to ensure proper functioning before full-scale operations.</li> <li>Perform regular engine performance tests and diagnostics to identify potential issues before they lead to failure, ensuring engines are always ready for deployment.</li> <li>Plan and execute major engine overhauls and rebuilds, working closely with ship engineers and outside vendors to ensure projects are completed on time and within budget.</li> <li>Manage day-to-day shop operations, including work scheduling, parts inventory, and tool management, to ensure the shop runs efficiently.</li> <li>Lead a team of diesel mechanics and technicians, providing guidance on complex repairs, troubleshooting, and preventive maintenance procedures.</li> <li>Oversee the repair, maintenance, and overhaul of diesel engines aboard naval surface ships, ensuring all work meets NAVSEA and military standards.</li> <li>Lead diesel mechanics, technicians, and apprentices; delegate tasks efficiently and ensure quality control.</li> <li>Oversee daily shop operations, scheduling, and manpower allocation to ensure projects are completed on time and to standard.</li> <li>Train and mentor junior diesel mechanics, providing hands-on instruction in maintenance, troubleshooting, and safety protocols.</li> <li>Ensure team members are up to date on the latest techniques, tools, and technologies in diesel engine maintenance.</li> <li>Make critical decisions regarding engine repairs or replacements, especially in time-sensitive situations aboard naval vessels.</li> <li>Plan and execute major engine repairs, overhauls, and replacements, coordinating with other departments, such as electrical and plumbing, and with outside vendors.</li> <li>Track project progress and manage parts inventory, ensuring necessary tools and parts are available for repair and maintenance tasks.</li> <li>Provide timely and comprehensive input for the monthly status report.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>High school diploma or GED.</li> <li>Seven years of experience working with diesel engines, particularly marine diesel engines used aboard naval surface ships.</li> <li>Three years of leadership or supervisory experience in a diesel shop, marine maintenance facility, or similar environment.</li> <li>Ability to solve problems and address unexpected engine issues, system malfunctions, or parts shortages.</li> <li>Working knowledge of naval diesel engines, including high-power engines used for propulsion, auxiliary power, and ship systems.</li> <li>Working knowledge of marine diesel engines used on naval surface ships, such as main propulsion engines, diesel generators, and auxiliary engines.</li> <li>Working knowledge of two-stroke and four-stroke engines, as well as turbocharged and naturally aspirated systems.</li> <li>Working knowledge of marine diesel fuel injection systems, including common shipboard fuel systems, unit injectors, and fuel pumps.</li> <li>Working knowledge of diesel engine cooling systems, including seawater and freshwater cooling loops, heat exchangers, and coolant pumps.</li> <li>Ability to troubleshoot and maintain cooling systems to prevent overheating and ensure optimal engine performance.</li> <li>Experience maintaining lubrication systems, including oil pumps, filters, and coolers for high-power marine diesel engines.</li> <li>Ability to monitor and analyze engine oil to identify signs of wear, contamination, or system malfunction.</li> <li>Familiarity with diesel engine exhaust systems, including turbochargers, aftercoolers, and exhaust manifolds.</li> <li>Experience performing preventive maintenance, routine inspections, and major overhauls on marine diesel engines.</li> <li>Ability to disassemble, repair, and reassemble engine components, including pistons, cylinder heads, crankshafts, and valve trains.</li> <li>Proficiency in performing top-end and bottom-end overhauls, as well as in-frame and out-of-frame repairs.</li> <li>Ability to use diagnostic tools, compression testers, and engine analyzers to identify mechanical, electrical, and performance issues.</li> <li>Expertise in troubleshooting diesel engine failures, including fuel system issues, compression loss, turbocharger failure, and cooling system malfunctions.</li> <li>Knowledge of engine control systems, including engine management systems (EMS), start/stop systems, and engine diagnostics software.</li> <li>Working knowledge of how diesel engines integrate with shipboard electrical systems, including generators and automation controls.</li> <li>Experience diagnosing and repairing turbocharger issues, such as oil leaks, boost pressure problems, and turbine damage.</li> <li>Experience troubleshooting and maintaining fuel filtration systems, fuel injectors, and fuel pumps to ensure proper engine performance.</li> <li>Experience conducting engine load tests and performance evaluations using dynamometers or shipboard testing equipment.</li> <li>Ability to calibrate fuel injectors, adjust valve clearances, and fine-tune engine performance to meet operational requirements.</li> <li>Familiarity with NAVSEA standards and maintenance procedures for naval surface ships, ensuring all engine work meets military specifications and safety requirements.</li> <li>Working knowledge of environmental regulations related to diesel engine emissions, fuel systems, and oily water separation aboard ships.</li> <li>Ability to ensure compliance with IMO Tier II or III standards for marine diesel engines, where applicable.</li> <li>Working knowledge of shipboard safety protocols, including lockout/tagout (LOTO) procedures, confined space entry, and fire safety when working with diesel engines and fuel systems.</li> <li>Ability to ensure all team members follow safety regulations and wear appropriate personal protective equipment (PPE) at all times.</li> <li>Strong communication skills for interacting with naval officers, engineers, and shipyard personnel to coordinate repairs and maintenance tasks.</li> <li>Strong attention to detail when performing inspections, adjustments, and repairs on critical diesel engine components.</li> <li>Ability to motivate and lead a team in a high-pressure environment, particularly during emergency repairs or ship deployments.</li> <li>Ability to work in confined spaces aboard naval vessels, such as engine rooms and mechanical spaces.</li> <li>Ability to perform physically demanding tasks, including lifting heavy engine parts and tools.</li> <li>Ability to work in hot or noisy environments typical of diesel engine rooms aboard ships.</li> <li>Ability to obtain country clearance and base pass authorization.</li> <li>Possess a current passport that will remain valid for at least two years after arrival in Egypt.</li> <li>Ability to travel within and outside the continental United States (CONUS and OCONUS).</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Knowledge of propulsion systems integration, including how diesel engines integrate with ship propulsion systems such as gearboxes, shafts, and propellers.</li> <li>Technical or vocational training in diesel engine repair, marine diesel mechanics, or mechanical engineering.</li> <li>Certifications such as Marine Diesel Technician, ASE Diesel Certification, or original equipment manufacturer (OEM) certifications for diesel engines, such as Caterpillar, MTU, or Detroit Diesel.</li> <li>Experience working with newer diesel-electric propulsion systems or hybrid systems that combine diesel engines with electric motors for improved efficiency.</li> <li>Experience working in an Arab country for extended periods.</li> </ul> <h4 class="header-ribbon">About the Company</h4> <p></p><p>Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics.</p> <p></p>

Amentum is actively seeking a Diesel Shop Lead for International Fleet Support under the Naval Sea Systems Command (NAVSEA) PMS 326 Follow-On Technical Support (FOTS) contract. <strong>The work location will be at the Egyptian Naval Base in the port of Alexandria, Egypt. </strong>This position includes a competitive benefits package.<br><br><strong>Essential responsibilities and daily duties include:<br><br></strong><ul><li>Conduct system start-up and performance testing to ensure proper functioning before full-scale operations. </li><li>Perform regular engine performance tests and diagnostics to identify potential issues before they lead to failure, ensuring engines are always ready for deployment. </li><li>Plan and execute major engine overhauls and rebuilds, working closely with ship engineers and outside vendors to ensure projects are completed on time and within budget. </li><li>Manage day-to-day shop operations, including work scheduling, parts inventory, and tool management, ensuring the shop runs efficiently. </li><li>Lead a team of diesel mechanics and technicians, providing guidance on complex repairs, troubleshooting, and preventive maintenance procedures. </li><li>Oversee the repair, maintenance, and overhaul of diesel engines aboard naval surface ships, ensuring that all work is performed to NAVSEA and military standards. </li><li>Proven ability to lead a team of diesel mechanics, technicians, and apprentices, delegating tasks efficiently and ensuring quality control. </li><li>Oversee daily shop operations, scheduling, and manpower allocation to ensure projects are completed on time and to standards. </li><li>Responsible for training and mentoring junior diesel mechanics, providing hands-on instruction in maintenance, troubleshooting, and safety protocols. </li><li>Ensure that all team members are up to date on the latest techniques, tools, and technologies in diesel engine maintenance. </li><li>Make critical decisions regarding engine repairs or replacements, especially in time-sensitive situations aboard naval vessels. </li><li>Plan and execute major engine repairs, overhauls, and replacements, including coordinating with other departments (e.g., electrical, plumbing) and outside vendors. </li><li>Track project progress and manage parts inventory, ensuring necessary tools and parts are on hand for repair and maintenance tasks. </li><li>Provide timely and comprehensive inputs for the Monthly Status Report. <br><br></li></ul><strong>Minimum Requirements<br><br></strong><ul><li>High School diploma or GED. </li><li>7 years of experience working with diesel engines, particularly marine diesel engines used aboard naval surface ships. </li><li>3 years of leadership or supervisory experience in a diesel shop, marine maintenance facility, or similar environment. </li><li>Ability to solve problems and address unexpected engine issues, system malfunctions, or parts shortages. </li><li>Working knowledge with naval diesel engines, including high-power engines used for propulsion, auxiliary power, and ship systems. </li><li>Working knowledge of various types of marine diesel engines used on naval surface ships, such as main propulsion engines, diesel generators, and auxiliary engines. </li><li>Working knowledge of both two-stroke and four-stroke engines, as well as turbocharged and naturally aspirated systems. </li><li>Working knowledge of marine diesel fuel injection systems, including common shipboard fuel systems, unit injectors, and fuel pumps. </li><li>Working knowledge of diesel engine cooling systems, including seawater and freshwater cooling loops, heat exchangers, and coolant pumps. </li><li>Ability to troubleshoot and maintain cooling systems to prevent overheating and ensure optimal engine performance. </li><li>Working experience maintaining lubrication systems, including oil pumps, filters, and coolers for high-power marine diesel engines. </li><li>Ability to monitor and analyze engine oil to identify signs of wear, contamination, or system malfunction. </li><li>Familiarity with diesel engine exhaust systems, including turbochargers, after coolers, and exhaust manifolds. </li><li>Working experience in performing preventive maintenance, routine inspections, and major overhauls on marine diesel engines. </li><li>Ability to disassemble, repair, and reassemble engine components, including pistons, cylinder heads, crankshafts, and valve trains. </li><li>Proficiency in performing top-end and bottom-end overhauls, as well as in-frame and out-of-frame repairs. </li><li>Ability to apply diagnostic skills using engine diagnostic tools, compression testers, and engine analyzers to identify mechanical, electrical, and performance issues. </li><li>Expertise in troubleshooting diesel engine failures, including fuel system issues, compression loss, turbocharger failure, and cooling system malfunctions. </li><li>Knowledge of engine control systems, including engine management systems (EMS), start/stop systems, and engine diagnostics software. </li><li>Working knowledge of how diesel engines integrate with shipboard electrical systems, including generators, and automation controls. </li><li>Working experience in diagnosing and repairing turbocharger issues, such as oil leaks, boost pressure problems, and turbine damage. </li><li>Working experience in troubleshooting and maintaining fuel filtration systems, fuel injectors, and fuel pumps to ensure proper engine performance. </li><li>Working experience in running engine load tests and performance evaluations using dynamometers or shipboard testing equipment. </li><li>Ability to calibrate fuel injectors, adjust valve clearances, and fine-tune engine performance to meet operational requirements. </li><li>Familiarity with NAVSEA standards and maintenance procedures for naval surface ships, ensuring all engine work meets military specifications and safety requirements. </li><li>Working knowledge of environmental regulations related to diesel engine emissions, fuel systems, and oily water separation aboard ships. </li><li>Ability to ensure compliance with IMO Tier II or III standards for marine diesel engines where applicable. </li><li>Working knowledge of shipboard safety protocols, including lockout/tagout (LOTO) procedures, confined space entry, and fire safety when working with diesel engines and fuel systems. </li><li>Ability to ensure all team members follow safety regulations and always wear appropriate personal protective equipment (PPE). </li><li>Ability to communicate well skills for interacting with naval officers, engineers, and shipyard personnel to ensure smooth coordination of repairs and maintenance tasks. </li><li>Ability to provide key attention to detail when performing inspections, adjustments, and repairs on critical diesel engine components. </li><li>Ability to motivate and lead a team in a high-pressure environment, particularly during emergency repairs or ship deployments. </li><li>Ability to work in confined spaces aboard naval vessels, such as engine rooms and mechanical spaces. </li><li>Ability to perform physically demanding tasks, including lifting heavy engine parts and tools. </li><li>Ability to work in hot or noisy environments typical of diesel engine rooms aboard ships. </li><li>Ability to obtain a Country Clearance and Base Pass authorization. </li><li>Possess a current passport at least two years before expiration after arrival in Egypt. </li><li>Ability to travel CONUS and OCONUS. <br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li>Propulsion Systems Integration: Knowledge of how diesel engines integrate with ship propulsion systems, including gearboxes, shafts, and propellers. </li><li>Technical or vocational training in diesel engine repair, marine diesel mechanics, or mechanical engineering. </li><li>Certifications such as Marine Diesel Technician, ASE Diesel Certification, or OEM (Original Equipment Manufacturer) certifications for diesel engines (e.g., Caterpillar, MTU, or Detroit Diesel). </li><li>Hybrid Diesel-Electric Systems: Experience working with newer diesel-electric propulsion systems or hybrid systems that combine diesel engines with electric motors for improved efficiency. </li><li>Experience working in an Arab country for long periods.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><p><b>About the role</b></p><br><br>Four Seasons Sharm El Sheikh is seeking a dedicated <b>Chief Engineer</b> to lead all engineering operations across the property. This role ensures the safety, reliability, and efficiency of all mechanical systems while upholding Four Seasons service and operational standards.<br><p><b>What you will do</b></p><br><br><ul><li>Lead, train, supervise, motivate, and schedule engineering team members to maintain a high-performing department.</li><li>Oversee preventive maintenance programs and ensure timely completion of all engineering tasks and work orders.</li><li>Develop departmental policies, procedures, manuals, and a comprehensive 5-Year Plan and annual Operating &amp; Capital Budgets.</li><li>Maintain fire life safety systems and ensure all team members are trained in emergency response procedures, including CPR.</li><li>Coordinate with other departments and communicate daily with hotel leadership on maintenance activities and priorities.</li><li>Manage contractor relationships and ensure reliable 24-hour emergency support services.</li><li>Monitor and report monthly consumption of electricity, gas, steam, and water, and maintain an energy conservation program.</li><li>Ensure all public areas are patrolled daily, equipment is in good order, and engineering team members are well-groomed and in the correct uniform.</li><li>Lead and follow through on projects assigned by General Manager, Resort Manager, or Director of Engineering.</li></ul><br><br><p><b>What you bring</b></p><br><br><ul><li>Licensed <b>Operations Engineer</b> with strong technical knowledge of mechanical systems.</li><li>High school graduate with two years of college-level engineering education or equivalent.</li><li>Proficiency with computers and engineering software including Excel, Word, CMMS, and BMS systems.</li><li>Ability to read and interpret blueprints, wiring diagrams, and hydraulics documentation.</li><li>Strong leadership skills with experience managing engineering or technical teams.</li></ul><br><p><br> <br><b>What we offer:&nbsp;</b></p><br><br><ul><li>Competitive salary, wages, and a comprehensive benefits package</li><li>Excellent training and development opportunities</li><li>Employee discount for stays at any Four Seasons worldwide</li><li>Complimentary dry cleaning for employee uniforms</li><li>Complimentary employee meals</li></ul><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>Full Time</p><br><br><br><br><br><br><br><br> </div>

<strong>Company Description</strong> COB Solution supports medical providers by improving operational efficiency, streamlining workflows, and implementing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations optimize their processes to deliver higher quality services and drive sustainable growth. COB Solution collaborates closely with clients to tailor solutions to their specific needs and challenges. The work environment values problem-solving, adaptability, and continuous improvement in healthcare operations.<br><strong>Role Description</strong> This is a full-time, on-site role based in Cairo, Egypt for B2–C1 English speakers. In this role, team members will communicate with clients and colleagues in English, handle inquiries, and provide clear, professional responses. Daily responsibilities may include reviewing and preparing documentation, updating records, and supporting internal and external communication related to medical operations and workflows. The role also involves collaborating with cross-functional teams, following established procedures, and contributing to process improvements that support healthcare providers and patient care.<br><strong>Qualifications<br></strong> <ul><li>Strong English language proficiency at B2–C1 level, including clear spoken communication and accurate written correspondence.</li><li>Ability to read, understand, and prepare professional documents, reports, and emails in English.</li><li>Good interpersonal skills, with the ability to communicate respectfully and effectively with colleagues, clients, and stakeholders.</li><li>Basic computer literacy, including familiarity with email, office applications, and online communication tools.</li><li>Attention to detail, strong organizational skills, and the ability to follow structured processes and guidelines.</li><li>Ability to work on-site in Cairo, Egypt and collaborate in a team-oriented environment.</li><li>Previous experience in customer service, administration, or healthcare-related roles is an advantage but not required.</li><li>Relevant education or training in languages, communication, business, or healthcare is beneficial.</li></ul>

<ul><li><p>Review preliminary designs, working drawings, specifications and cost estimates related to the project</p></li></ul><ul><li><p>Study Project Bill of Quantities, Drawings and Schedules</p></li><li><p>Reviews contractor's shop drawings to ensure compliance with specifications and contract agreements</p></li><li><p>Prepare and Review shop drawings and follow up drawings amendments during the implementation process</p></li><li><p>Make sure that project work stays compliant with industry standards, specifications, building codes, and design instructions.</p></li><li><p>Executes the specific inspections of materials, equipment and construction activities</p></li><li><p>Advise contractors on the interpretation of plans</p></li><li><p>Check contractor’s quantity survey QS to ensure the accuracy of quantities in the invoices</p></li><li><p>Monitor projects time plan and Schedule</p></li><li><p>Liaise between project management, contractors, and site engineers to resolve problems and various construction difficulties before they stall the project progress.</p></li><li><p>Controlling of all documents revision for the project</p></li><li><p>Review As-built drawings</p></li><li><p>Prepare correspondence and documents related to assigned projects and facilitate in internal documents scanning and archiving in line with closet procedure</p></li><li><p>Review and approve contractors invoices</p></li><li><p>Perform other duties as assigned</p></li></ul><p></p><p><strong>Requirements</strong></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor Degree of Architectural Engineering</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3-5&nbsp; Years of Experience in technical office </p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mastering different drawing tools.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong project management and negotiation skills.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High team work skills.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Problem solver</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Computer (AutoCAD- Revit- SAP -Microsoft office)</p><p></p>

<strong>Job Purpose<br><br></strong><strong> JOB DESCRIPTION <br><br></strong>Carry out Material Quantity Take-off to maintain accuracy &amp; efficiency and support in simple Variations, Payment Applications and Valuations.<br><br><strong>Roles &amp; Responsibilities<br><br></strong><ul><li> Carryout accurate and efficient Material Quantity Take-Off for all items in accordance with the Contract and its specified Method of Measurement, utilizing the companies specified software. </li><li> Provide professional and presentable MQTO reports. </li><li> Provide MQTO for all i) newly added and/or ii) missing and/or iii) conflicting with the Contract Documents. </li><li> Support in the preparation of accurate variations. </li><li> Assist in the quantification and preparation of variations. </li><li> Assist in the preparations of variations logs, reports and records. </li><li> Assess and Approve IPC’s for the suppliers and subcontractors. </li><li> Support in identifying any wastage of the materials. </li><li> Support with Subcontractors / Suppliers issues. </li><li> Carryout and assess subcontractor variations. </li><li> Carry out any/all tasks assigned that are related to work nature or job duties. </li><li> Provide and maintain monthly reports and logs as necessary. </li><li> Perform other assignments as necessary to support the function/department </li><li> Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br></li></ul><strong>REPORTING &amp; INTERACTIONS<br><br></strong><strong>Report to</strong> <strong>Subordinates<br><br></strong>Quantity Surveying Team Leader<br><br><strong>Internal Contact</strong> <strong>Nature &amp; Purpose</strong> <strong>Frequency<br><br></strong><ul><li> QC </li><li> Site Engineers </li><li> Material Engineers </li><li> Stores </li><li> Site Accounting Unit </li><li> Contracts Administrator <br><br></li></ul>As required As required<br><br><strong>External Contact</strong> <strong>Nature &amp; Purpose</strong> <strong>Frequency<br><br></strong><ul><li> Owner/Consultant </li><li> Sub-contractors </li><li> Suppliers <br><br></li></ul>as required as required<br><br><strong>Minimun Qualification &amp; Requirements<br><br></strong><strong>Education/ Qualifications</strong> BSC in Engineering<br><br><strong>Professional Certification</strong> Diploma in Quantity Surveying<br><br><strong>Work Experience</strong> Minimum of 3-5 years of postgraduate experience in a related field<br><br><strong>Language</strong> Very Good command of English language<br><br><strong>Computer Skills<br><br></strong>Microsoft office<br><br>Auto Cad

<p>The Client Support Executive will be responsible for handling customer inquiries and requests related to rewards and loyalty programs, ensuring timely and accurate resolution of customer issues. The role requires effective management of support tickets, proper documentation of customer interactions, and maintaining high service quality and operational efficiency.</p><p>2. Key responsibilities</p><ol><li>Handle customer inquiries received through email and ticketing platforms regarding rewards and loyalty programs.</li><li>Assist customers in resolving issues related to ticket redemption, reward claims, and other program-related requests.</li><li>Ensure accurate documentation, tracking, and logging of all customer requests and ticketing transactions.</li><li>Utilize internal systems and ticketing platforms to manage customer requests and maintain up-to-date records.</li><li>Update customer profiles to ensure all ticketing activities and interactions are accurately reflected.</li><li>Prepare and share daily and weekly reports covering ticketing operations, request volumes, resolution status, and customer interactions.</li><li>Maintain high standards of accuracy, professionalism, and service quality across all customer interactions.</li><li>Handle escalated customer complaints related to ticket errors, processing delays, discrepancies, and other operational issues.</li><li>Follow established operational procedures, service-level agreements (SLAs), and escalation guidelines to ensure timely resolution of customer requests.</li><li>Coordinate with relevant internal departments to investigate and resolve complex customer cases when needed.</li></ol><p>3. Qualifications &amp; requirements</p><ul><li>Bachelor's degree in any discipline.</li><li>English proficiency level: B1 (Intermediate).</li><li>Good verbal and written communication skills.</li><li>Good computer literacy and ability to work with internal systems and ticketing platforms.</li><li>Strong attention to detail and accuracy.</li><li>Previous experience in customer support or call center operations is preferred.</li><li>Ability to manage multiple requests and prioritize tasks effectively.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li></ul><p><br></p>

<p>As a Senior Pre-Sales Engineer, you will lead the technical strategy for our most complex</p> <p>enterprise accounts across the MEA region. We are looking for a strategic solution architect who</p> <p>can act as a trusted advisor to C-level stakeholders, designing end-to-end loyalty ecosystems that</p> <p>drive massive consumer engagement.</p> <p><strong>Key Responsibilities:</strong></p> <ul><li>Strategic Advisory: Lead discovery workshops and act as a consultant for CTOs and</li><li>CMOs to prove technical ROI.</li><li>Proposal Support: Assist/own the technical drafting for RFPs, RFIs, and business</li><li>proposals with high accuracy.</li><li>Tender Leadership: Take full ownership of large-scale regional tenders, ensuring</li><li>technical feasibility and commercial alignment.</li><li>Cross-Functional Collaboration: Partner with Sales, Product and Delivery teams to</li><li>ensure the smooth transition of "sold" solutions into reality.</li><li>Mentorship: Elevate the pre-sales function by setting best practices and mentoring junior</li><li>team members.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Experience:</strong> 5 10 years of proven success in Enterprise Pre-Sales or Solution Architecture.</li><li><strong>Education:</strong> Bachelor s degree in Computer Science, Engineering, or Business.</li><li><strong>Mindset:</strong> A "can-do" attitude with a hunger to learn the loyalty and rewards industry.</li><li><strong>Communication:</strong> Ability to explain technical concepts to non-technical audiences clearly.</li><li><strong>Soft Skills:</strong> High energy, attention to detail, and the ability to thrive in a fast-paced, multi-tasking environment</li><li><strong>Presentation:</strong> Strong "stage presence" to conduct product demos</li><li><strong>Technical Depth:</strong> Deep expertise in API-first architecture, system integrations, and data security protocols.</li><li><strong>Market Expertise:</strong> Strong track record of handling multi-country deals within the MEA region.</li><li><strong>Leadership:</strong> Proven ability to navigate long, complex sales cycles and manage diverse stakeholders.</li><li><strong>Language:</strong> Professional fluency in English and Arabic (French is a plus for African market coverage).</li></ul>

<p><strong>Job Description</strong></p><p><br></p><ul><li>Responsible for maintaining sales volume &amp; achieve sales quota.</li><li>Identifies current &amp; future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.</li><li>Provides product, service &amp; equipment technical &amp; engineering information by answering questions and requests during the bidding phase.</li><li>Establishes new accounts and services accounts by identifying potential customers, planning and organizing sales plan.</li><li>Prepares cost estimate by studying blueprints, plans and related customer documents; consulting with engineers, architects and other professional and technical personnel.</li><li>Submits orders by conferring with technical support staff; costing engineering changes.</li><li>Develops customers’ employees by providing technical information and training.</li><li>Complies with state &amp; local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service or equipment adherence to requirements; advising customer on needed actions.</li><li>Coordinates with the technical office ensuring the prepared project implementation plan is in compliance with the sales deal.</li><li>Follows up regularly updating all pipe line tracker with all prospect jobs; this is to support the sales activities.</li><li>Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.</li><li>Monitor the performance of Sales Engineers if required and assess their performance.</li></ul><p><br></p><p><strong>Technical Skills</strong></p><p><br></p><ul><li>Preferable experience in the solution selling &amp; integration value propositions.</li><li>Experienced in smart cities sector.</li></ul><p><br></p><p><strong>Personal Skills</strong></p><p><br></p><ul><li>Bachelor of Engineering with a Specialization in Mechatronics, Electrical or Communication Engineering.</li><li>5 to 10 years of experience as Sales account manager.</li><li>Good communication &amp; negotiation skills.</li><li>Excellent Presentation.</li><li>Very good command of English.</li><li>Very good computer skills.</li></ul>