Computer Technician Jobs - Cairo Egypt

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Managing all Digital campaigns including online acquisition, utilization and awareness to ensure continuous growth of acquisitions and revenues Responsible for growing Online acquisition momentum by enhancing the internal process and creating strong Digital campaigns with solid performance Develop and execute highly targeted, integrated multi-channel awareness and demand generation campaigns with a sharp focus on digital channels Measure and report performance of digital marketing campaigns; assess against goals - return on investment (ROI) and key performance indicators (KPIs) Apply KPIs, analytics, and insights to better profile, target, and retarget prospects; drive continual optimization of campaign performance Partner with Product managers, agency, digital/web, social Media & Digital team and Communication to develop a digital strategy that engages the target audience and ensures marketing objectives are strategically aligned across the buyers’ digital journey Works and collaborates in building a strong customer onboarding journey and effective user interface for Credit Agricole websites to increase customer engagement and acquisitions Works and collaborates in creating appealing Digital products along with building its proposition and its communication plan<br><br>Qualifications<br>Bachelor degree with a marketing major (preferred)5-7 years of experience (Digital Marketing) Nature of job requires very good English, in presenting all business documents and report writing and in communicating with stakeholders Computer skills, ability to operate different MS applications, and CRM, CBS, etc. Interpersonal skills Presentation skills Written & oral communication

Primary Function:The ERP Application Specialist is a solution-oriented professional who anchors our digital operations, ensuring our Microsoft Dynamics 365 and HRMS environments operate at peak performance. This role bridges the gap between our warehouse, retail, and back-office teams, translating complex system requirements into seamless workflows. As a functional expert, ERP Application Specialist is expected to drive system upgrades and manage integration projects with our solution partners to turn data into actionable business intelligence. Specific Duties and Responsibilities:ERP Functional Anchor: Serve as the primary support/reference for Dynamics 365 F&O, resolving hurdles in Finance, SCM, and Retail/POS modules to ensure zero downtime in distribution and sales. Project & Partner Liaison: Act as the main point of contact for external consultants and vendors; manage project timelines, deliverables, and SLAs for all system enhancements and integrations. Lifecycle & Upgrade Management: Lead the planning, testing (UAT), and deployment of ERP version upgrades and patches, ensuring minimal disruption to operations. Business Intelligence: Translate business needs into dashboards / KPIs, managing both internal development and partner-led delivery. HRMS & Payroll Oversight: Administer the our HRMS platform (Zen HR), overseeing user access, and the sync between payroll and ERP financial journals. Requirement Gathering: Translate business needs from department heads into clear technical specifications for system customizations, reports, automations or integrations. Process Excellence: Audit existing applications workflows to identify bottlenecks; conduct hands-on training sessions and create localized SOPs for warehouse and retail staff. System Health: Collaborate with technical partners to oversee system updates, data backups, and integration stability between the ERP and third-party apps. Qualifications, Education and /or Experience Requirements:ERP Expertise: 4+ years of hands-on experience with Dynamics 365 F&O (including Retail), with a deep understanding of functional workflows. Industry Background: Proven expertise in the FMCG lifecycle from procurement to warehouse management, van sales, and POS. D365 Functional Skills: Hands-on knowledge of Dynamics 365 F&O and Retail, with the ability to diagnose functional gaps and engineer system-driven process improvements. Implementation Lifecycle: Participation in at least one full-cycle Dynamics 365 F&O implementation, from functional requirement gathering to successful go-live. System Evolution: Demonstrated experience coordinating Saa S upgrades and system enhancements in a live production environment. Education & Certification: Bachelor’s degree in IT, Computer Science, or Business Finance. Microsoft Dynamics 365 Certification (Finance, Retial or Supply Chain..etc) is highly preferred. Technical Toolkit:Proficiency in SQL for data extraction, troubleshooting, and reporting. Advanced Power BI and Excel capabilities for building automated operational dashboards and translating ERP data into actionable insights. Experience with Zen HR or similar HRMS integrations is a significant plus. Soft Skills: Bilingual (Arabic & English) with the ability to bridge the gap between technical partners and non-technical field staff.<br>Arrow Food is an equal opportunity employer committed to workforce diversity

About Bask:Bask provides a full-service software (Saa S) platform that allows you to build any digital health experience. Designed for doctors, physicians, entrepreneurs, and developers, the Bask system is built at an enterprise scale for the everyday user. We are a platform that enables everyone—doctors, entrepreneurs, or physicians—to create and grow a direct-to-consumer telehealth business.<br>Position Overview:We are seeking an experienced and strategic Product Manager to lead and shape the future of our product offerings. The ideal candidate is good under pressure and has an entrepreneurial spirit and a startup mindset. As a key member of our team, you will work at the intersection of user needs, business goals, and technical possibilities to drive the development of innovative and impactful solutions.<br>You will be reporting directly to the CEO and working closely with engineering and product teams.<br>You must know how to code, read code, and distill complex problems into digestible engineering solutions.<br>Key Responsibilities:Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation Lead new or early stage initiatives or products, often playing the role of multiple functions simultaneously in order to reach success Help shape the product roadmap for the Bask, leveraging competitive and user insights to help PMs and Engineering teams prioritize Define and maintain a clear and compelling product roadmap aligned with Bask Health's mission, ensuring the team is focused on delivering high-impact solutions. Partner with engineering, design, marketing, sales, and customer success teams to drive product development from concept to launch. Engage with customers, patients and partners to gather insights, ensuring that products are intuitive, user-friendly, and solve real-world problems. Act as the voice of the customer, ensuring user needs are central to all product decisions.<br>AIWork AI-first: Use LLMs as your starting point — to clarify thinking, draft output, research problems, and move faster. Apply your own judgment to refine quality and make it count. Validate and iterate: Test your work with real users and stakeholders. Use what you learn to improve before problems become patterns. Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across your team so we raise the bar together.<br>Requirements:#1 YOU KNOW HOW TO SHIP#2 Refer to #1Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience). Proven experience as a Product Manager, ideally within the software space (telehealth is a plus)1+ year(s) of Javascript/Typescript1+ year(s) of Engineering You can perform (better) under pressure and tight deadlines Strong analytical skills, with the ability to translate complex data into actionable strategies. Excellent communication and leadership skills, with experience working across diverse, cross-functional teams. Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Familiarity with agile development methodologies and tools (Click Up) and a git flow You get things done.

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Java Backend Team Lead"<br>Job purpose:To lead the design, development, maintenance, and continuous enhancement of the organization’s settlement platform, ensuring the delivery of reliable, secure, and scalable Java-based solutions that support accurate financial transaction processing, reconciliation, and settlement operations. The role is responsible for driving technical decisions, ensuring business continuity, optimizing system performance, and leading the evolution of critical payment infrastructure in alignment with business objectives, operational excellence, and regulatory requirements.<br>Responsibilities:<br>Drive engineering excellence by establishing and enforcing high code quality, maintainability, and development standards across all services Lead architectural decisions for microservices design, API governance, and complex system integrations Provide technical leadership across cross-functional teams (Product, QA, Dev Ops, and Operations) to deliver resilient and scalable solutions Own the identification of system bottlenecks, scalability risks, and performance challenges, leading optimization initiatives Ensure compliance with security, regulatory, and data protection requirements for financial and payment systems Oversee production stability by leading incident management, root cause analysis, and implementation of preventive measures Align technical roadmap and platform evolution with business priorities, operational goals, and enterprise architecture standards<br><br>Qualifications:<br>6+ years in backend development using Java Minimum 2 years of experience leading Java backend development teams. Bachelor’s degree in computer science, Software Engineering, or related field. Strong hands-on experience with Java (Spring Boot / Spring Framework) and building enterprise-grade backend services Proven experience designing and maintaining RESTful APIs and service integrations Solid experience in microservices architecture, event-driven systems, and service orchestration Strong knowledge of relational databases (e.g., Postgre SQL, MySQL) including performance tuning and schema design Proficiency with Git and modern CI/CD practices Strong understanding of distributed systems, scalability, fault tolerance, and production troubleshooting in high-availability environments Preferred:Messaging systems (Kafka, Rabbit MQ) Cloud platforms (AWS / Azure) Containerization (Docker, Kubernetes) CI/CD pipelines<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"<br>Job purpose: Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.<br>Key accountabilities and decision ownership: Plan and Coordinate Delivery: Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines. Release Management: Plan and coordinate release activities and resources to ensure successful release delivery. Stakeholder and Customer Relationships: Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration. Progress Monitoring and Reporting: Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions. Deadlines: Ensure that the product is delivered within agreed deadlines. Product Delivery Planning: Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle. Performance Metrics: Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics. Risk Management: Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues. Customer Feedback Analysis: Analyse customer feedback and use insights to continuously improve the product delivery process.<br>Must have technical/professional qualifications:Experience: 8-10 years of delivery experience in the payment services and card issuing industry. Education: Bachelor’s degree in computer science or an equivalent field. Product Delivery and Agile Methodology: Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as Dev Ops, Scrum, and SAFe framework.<br>Industry Knowledge: In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, e Commerce, Bank/Acquiring). Fintech & banking sectors experience is must. Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Company Description Founded in 2007, Smart System is a leading information technology company serving customers across the MENA region and Africa. Headquartered in Egypt, the company delivers cutting-edge IT solutions designed to drive innovation, enhance operational efficiency, and enable business growth. With over 15 years of success and a team boasting more than 25 years of collective expertise, Smart System offers a wide array of solutions, including business, cloud, network, security, data centers, and light current systems. Trusted by some of the region's most renowned enterprises, Smart System is dedicated to fostering growth and maintaining leadership alongside its clients.<br>Job Purpose<br>Responsible for designing and proposing Light Current (ELV) solutions — including CCTV, Access Control, Fire Alarm, PA, BMS, and Structured Cabling systems — that meet client requirements while supporting the sales team in technical positioning, costing, and RFP/tender responses.<br>Key Responsibilities<br>Review tender documents, RFPs, and BOQs to extract technical and commercial requirements for ELV scopes. Design and prepare High-Level Designs (HLD) and Low-Level Designs (LLD) for CCTV, Access Control (ACS), Fire Alarm Systems (FAS), Public Address (PA), Intrusion Detection, and Building Management Systems (BMS). Conduct site surveys and technical assessments to validate proposed solutions against site conditions. Prepare Bill of Quantities (BOQ), technical compliance sheets, and pricing in coordination with procurement and vendors. Liaise with OEMs/vendors (e.g., Hikvision, Bosch, Honeywell, Axis, Genetec, Milestone, Johnson Controls, Siemens) to obtain technical support, pricing, and product certifications for proposals. Support sales engineers and account managers during client meetings with technical presentations and solution walkthroughs. Respond to technical clarifications (TQs) during the tender process and ensure full compliance with client specifications. Coordinate with project/implementation teams post-award to ensure design feasibility and smooth handover. Stay current on ELV industry standards, codes (NFPA, BS, IEC), and emerging technologies (IP-based surveillance, integrated security platforms, IoT-enabled BMS).<br>Required Qualifications<br>Bachelor's degree in Electronics, Communications, Computer Engineering, or related field.3–6 years of experience in ELV/Light Current presales or design within a system integrator, MEP contractor, or consultancy. Strong knowledge of CCTV, Access Control, Fire Alarm, PA, Structured Cabling, and BMS system design principles. Familiarity with networking fundamentals (IP addressing, VLANs, PoE) as most modern ELV systems are IP-based. Hands-on experience preparing technical proposals, BOQs, and compliance matrices for tenders. Proficiency in Auto CAD or similar design software for ELV layout drawings.<br>Preferred / Nice-to-Have<br>Vendor certifications (e.g., Milestone, Genetec, Honeywell, Bosch, Hikvision Certified Engineer). NFPA / FPE-related certification for fire alarm design. Experience working on government, hospitality, or critical infrastructure projects. Arabic and English fluency (English mandatory for technical documentation).<br>Soft Skills<br>Strong client-facing communication and presentation skills. Ability to manage multiple tender deadlines under pressure. Detail-oriented with strong documentation discipline. Collaborative mindset for cross-functional work with sales, procurement, and delivery teams.

About Bask:Bask provides a full-service software (Saa S) platform that allows you to build any digital health experience. Designed for doctors, physicians, entrepreneurs, and developers, the Bask system is built at an enterprise scale for the everyday user. We are a platform that enables everyone—doctors, entrepreneurs, or physicians—to create and grow a direct-to-consumer telehealth business.<br>Position Overview:We are seeking an experienced and strategic Product Manager to lead and shape the future of our product offerings. The ideal candidate is good under pressure and has an entrepreneurial spirit and a startup mindset. As a key member of our team, you will work at the intersection of user needs, business goals, and technical possibilities to drive the development of innovative and impactful solutions.<br>You will be reporting directly to the CEO and working closely with engineering and product teams.<br>You must know how to code, read code, and distill complex problems into digestible engineering solutions.<br>Key Responsibilities:Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation Lead new or early stage initiatives or products, often playing the role of multiple functions simultaneously in order to reach success Help shape the product roadmap for the Bask, leveraging competitive and user insights to help PMs and Engineering teams prioritize Define and maintain a clear and compelling product roadmap aligned with Bask Health's mission, ensuring the team is focused on delivering high-impact solutions. Partner with engineering, design, marketing, sales, and customer success teams to drive product development from concept to launch. Engage with customers, patients and partners to gather insights, ensuring that products are intuitive, user-friendly, and solve real-world problems. Act as the voice of the customer, ensuring user needs are central to all product decisions.<br>AIWork AI-first: Use LLMs as your starting point — to clarify thinking, draft output, research problems, and move faster. Apply your own judgment to refine quality and make it count. Validate and iterate: Test your work with real users and stakeholders. Use what you learn to improve before problems become patterns. Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across your team so we raise the bar together.<br>Requirements:#1 YOU KNOW HOW TO SHIP#2 Refer to #1Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience). Proven experience as a Product Manager, ideally within the software space (telehealth is a plus)1+ year(s) of Javascript/Typescript1+ year(s) of Engineering You can perform (better) under pressure and tight deadlines Strong analytical skills, with the ability to translate complex data into actionable strategies. Excellent communication and leadership skills, with experience working across diverse, cross-functional teams. Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Familiarity with agile development methodologies and tools (Click Up) and a git flow You get things done.

Reports to: Director, Academic Advising Center<br>Purpose:The job holder will be responsible for advising and guiding undeclared students according to their academic path by providing adequate information about The American University in Cairo’s academic programs, policies & procedures, and ensure accurate registration for courses in accordance with AUC program requirements.<br>Responsibilities:Issue statistical reports on student enrollment, intentions of major and declaration acceptances. Advise undeclared students regarding their intended majors and explain Core Curriculum requirements. Assist ELI and newly admitted students in finalizing their course schedule and register it on Banner. Check students’ Web Registration to ensure that they follow their intended major paths and AUC rules and regulations. Monitor and follow up students’ performance by checking grades and credits and guide them accordingly. Generate lists of undeclared students to select those who meet the requirements for the declaration of different majors. Participate in the academic orientation that is held to all newcomers during their first advising session. Monitors office logistics during drop and add week. Refer students to other on campus resources (academic & non-academic offices/departments) based on their inquiries. Design the Academic Orientation to be presented to new applicants during their advising session to explain AUC’s academic system, introduce the Core Curriculum, the grading system and explain important academic regulations (e.g. Academic load, probation). Participate in marketing the Academic Advising Center’s services to AUC community. Serve as frontline support to all AUC undergraduate (UG) students, declared and undeclared by meeting with any UG student who have a problem and supporting the student in reaching a solution with Academic Departments or other offices on campus. Answer the Advising Center’s email and make sure that responses are made accurately and in a timely manner. Coordinate and follow up on all advising publications.<br>Requirements:Minimum Education Requirements:Bachelor’s degree, preferably in business administration, management or any relevant field<br>Experience:A minimum of five years of related experience<br>Skills:Excellent Command of English and Arabic (Spoken/Written). Excellent communication/interpersonal skills and student oriented. Ability to organize and prioritize the workflow along with meeting deadlines. Have the drive and stamina to deal with the complexity of the work. Ability to work independently and in a team and ability to motivate the advising team. Problem solving and analytical skills and critical judgment. Excellent computer skills in Microsoft Office Ability to work effectively with a wide range of constituencies in a diverse community Accuracy while working under stress<br>This position is open until July 15, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Who are we?noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done. noon’s mission: every door, every day.<br>About the CAKE Program:The CAKE program is an initiative by noon designed to recruit and develop talented fresh graduates from the region, training them to become experts in the GCC's e-commerce industry.<br>4-Week Intensive Training: This program equips new joiners with essential technical and domain knowledge, enabling them to become productive members of noon's engineering ecosystem. Comprehensive Learning: New joiners will engage in comprehensive learning, including end-to-end training projects, technical tutorials, database and system design sessions, Information Security training, weekly Q&As, and discussions with members from various teams at noon. Mentorship: New joiners receive guidance and support as they progress in their careers.<br>Responsibilities:Develop and maintain high-quality, reusable, and scalable back-end applications on cloud platforms, collaborating with front-end and Dev Ops teams for seamless integration. Design and implement robust data modeling solutions to meet diverse business needs. Write clean, well-documented code accompanied by comprehensive test suites to ensure application stability and reliability. Actively participate in brainstorming sessions with stakeholders, contributing innovative ideas for new solutions and enhancements to existing systems.<br>Must-Have Qualifications:Bachelor’s degree in Computer Science, Software Engineering, or a related field. Enthusiasm for problem-solving, demonstrated through coursework, personal projects, or relevant experiences. Strong foundation in algorithms and data structures, with an understanding of efficiency and optimization. Good English communication and teamwork skills, with a willingness to seek help when needed. Curiosity and the ability to learn quickly, showing eagerness to adapt to new technologies. Proactive approach to tasks; while you’ll receive support, you should be comfortable taking initiative and driving projects forward. Dedication to the projects you work on, ensuring follow-through and continuous improvement.<br>Good-to-Have Qualifications:Familiarity with the full software development lifecycle. Knowledge of Python, SQL, and API design<br>Timeline and Interviews:Three hiring cohorts per year. The hiring process includes:One assessment Two technical interviews Two behavioral interviews<br>Who will excel?noon isn’t for everyone. And that’s okay.’This is one of our core operating principles. We're looking for resourceful doers. Thinkers who are both creative and analytical. Problem solvers who are enthusiastic about delivering results. Our ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy and often ambiguous environment. If the above values resonate with you, then noon might be the place for you.

Company Description Golden Technology is a fast-growing systems integrator in Egypt’s IT industry, delivering comprehensive solutions across datacenter products, infrastructure and networking, cyber and physical security, light current systems, and software. The company is recognized for maintaining high professional standards in customer support and solution implementation. Golden Technology focuses on modern technological trends that drive operational efficiency and business growth for clients. Its reputation is built on providing end-to-end, integrated IT services that help organizations strengthen their technology foundation and security posture. Team members join a dynamic environment that values innovation, reliability, and client success.<br>Role Description This is a full-time, on-site Cyber Security Presales role based in Cairo, Egypt. The Cyber Security Presales professional will collaborate with sales teams and technical staff to design and position cybersecurity solutions that address client requirements. Responsibilities include understanding customer environments, conducting technical assessments, preparing solution designs and architectures, and delivering product demonstrations and presentations. The role involves responding to requests for proposals, creating technical documentation, and supporting proof-of-concept activities. The individual will also provide guidance on best practices, stay current with emerging threats and security technologies, and contribute to building competitive presales strategies. Qualifications Strong knowledge of Cybersecurity and Information Security principles, frameworks, and best practices. Experience with Network Security, including firewalls, VPNs, intrusion detection/prevention, and secure network design. Understanding of Application Security concepts such as secure coding, vulnerability assessment, and application hardening. General expertise across Cyber domains, including threat analysis, risk management, and security operations. Proven experience in a presales, solutions consulting, or technical customer-facing role within IT or security. Ability to translate complex technical concepts into clear, value-focused messages for non-technical stakeholders. Strong presentation, communication, and documentation skills, with attention to detail. Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent practical experience. Relevant certifications (e.g., CISSP, CISM, CEH, Security+) are an advantage. Fluency in English and Arabic, with the ability to work effectively in cross-functional teams.<br>Golden Technologys We're Hiring: Cyber Security Presales Engineer - Egyptians Only Location: Cairo, Egypt Experience: 2-4 Years We are looking for a Cyber Security Presales Engineer with a strong background in System Integration environments, not Telecom, to join our growing team. Key Responsibilities:1- Design and present cybersecurity solutions for enterprise clients2- Conduct technical presentations, demos, and POCs3- Prepare technical proposals, solution designs, and documentation4- Work closely with sales, vendors, and technical teams during the presales cycle5- Support customers in selecting the right security technologies and architectures Technical Requirements:* Strong knowledge of:- Network Security- SIEM- Firewalls- Endpoint Security- Cloud Security* Ability to translate technical solutions into business value* Excellent presentation and communication skills* Experience in System Integration companies is highly preferred Send your CV with Cybersecurity in subject Via mail: m.h.desoky@goldentechnologys.com

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Summary In brief statement:<br>Financial Analysis Unit (GCA) is an independent unit within the Corporate Banking that prepares the credit applications for all segmented clients of Credit Agricole Egypt, takes part in the decision-making process and manages the approved limits.<br>Duties & Responsibilities:<br>Preparation of credit reviews, both for prospects (new credit files) and existing clients (annual and interim reviews / facility enhancements) to be presented in local committees. Spreading (in Anadefi) and analyzing the audited accounts submitted by the clients. Responsible for updating client ratings within the system, keeping it in line with any changes in sector/country ratings. Obtaining, in coordination with the Coverage team, all the information required for the preparation of the credit files. Drawing conclusions on the overall risk of the counterpart. Supporting Senior banker and/or métier for credit analysis purposes. Ensuring limited/nil extension of credit packages. Training and assisting junior and financial analysts Ensuring follow up of decision process, and approvals.<br>Requirements:<br>College degree, preferably with an exposure to financial Modelling / Analysis..2-5 years of experience in Analysis. Credit Course is a must. Adequate knowledge of credit /financial analysis, with wide exposure to the Egyptian market. Ability to assess risks and draw credit conclusions. Communication skills with both internal (relationship managers, risk and operations) and external clients. Very Good command of Computer skills (Word, excel & power point). Excellent Command of English Language both written & spoken. Articulate, confident communicator and presenter.

Job Title : Business Development Engineer<br>Job Purpose Drive profitable growth of the region via Building strong, enduring relationships with key government departments and officials as well as local business partners including private companies and Contractors in order to attain sales targets and growing Elsewedy Electric Business in the assigned region.<br>Key Accountabilities Explore new IPP & EPC opportunities. Review the IPP project documents (PPA, Implementation Agreement, Usufruct Agreement… etc.) to extract the commercial risks associated to each agreement. Conduct market research & project teasers.enable identification of potential partners, contractors, technical advisors, 3rd party auditors, etc.manage tender documentation preparation & collaborate with various departments (technical, treasury, tax, and legal). Conduct presentation for ongoing project to Business Development Director, Senior Vice president Approach lenders to finance IPP projects. Negotiate with lenders to get better financing terms. Prepare action plans to govern the development process. Allocate project budgets, identify projects major milestone & timeline. Hire legal, tax & financial advisors to assist during projects. Assist in conducting basic financial feasibility analysis in collaboration with the Project Finance team, and provide findings to the line manager, in order to support in the preliminary analysis for the financial model. Conduct comprehensive financial analysis, considering company goals and financial standing, to evaluate the feasibility of potential projects. Assist legal team during contract negotiation from a commercial perspective."<br>HSE Responsibilities Elsewedy Electric requires the active commitment to, and accountability for, QHSE from all employees and contractors. Line management has a leadership role in the communication and implementation of, and ensuring compliance with, QHSE policies and standards. We are committed to:Protect, and strive for improvement of, the health, safety and security of our people at all times;Eliminate Quality non-conformances and HSE accidents;Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Responsible for creating safe work environment, manage risks and reduce exposure to liability Support line Management in managing HSE Incidents, corrective/preventive actions<br>Qualification & Education:Education: Bachelor degree in Electrical Engineering Major “Renewable Energy” is a must & or relevant discipline Years of Experience: 0-2 years of experience in business development Language: Fluent French & English – French is a must Computer skills: Microsoft office.<br>Technical competencies:Understanding of the entire business development lifecycle, including opportunity identification, capture management, technical solution design, proposal writing, costing, and applicable regulations. Ability to provide technical data built around specific customer or project requirements to adapt required technical solutions into existing or new products and generate correct product specification. Ability to analyze customers’ technical specifications. Technical and business acumen. Prospecting and sales call management. Extensive knowledge of renewables market. Ability to collect, analyze and utilize market data regarding competitive products, customer needs, preferences and market trends.

JOB SCOPE :<br>• Support the day-to-day operations of airport services by coordinating customer bookings, communicating with service providers, and following up on service delivery across airport service touchpoints, including lounge access, fast track, meet & assist, transport, and other related services.<br>• Ensure customer bookings are accurately communicated and followed up with relevant service providers in line with booking details and service standards. Handle customer inquiries, booking changes, and operational issues in a timely and professional manner, escalating complex cases when required to support a smooth passenger experience.<br>JOB RESPONSIBILITIES :<br>• Receive and process incoming bookings, ensuring accurate and timely communication with the relevant service providers.<br>• Coordinate with suppliers and service providers to confirm booking details, service readiness, and service completion.<br>• Follow up on the status of customer bookings and ensure services are delivered according to booking requirements and agreed service standards.<br>• Maintain regular operational communication with lounges, fast track providers, meet & assist teams, transport providers, and other service partners.<br>• Respond to customer inquiries, booking requests, last-minute changes, and special service requirements in a timely and professional manner.<br>• Support the handling of booking amendments, cancellations, and refunds by coordinating with relevant internal teams and service providers.<br>• Identify service delays, disruptions, or booking discrepancies and take appropriate action within established procedures.<br>• Escalate complex operational issues, service failures, and customer complaints to the relevant supervisor or management team when required.<br>• Assist in resolving customer complaints and service-related issues by coordinating with service providers and relevant stakeholders.<br>• Follow up on reported issues to ensure they are properly documented and resolved.<br>• Maintain accurate records of bookings, service status, customer requests, incidents, and operational updates.<br>• Report recurring service issues, supplier performance concerns, and operational challenges to the supervisor or management team.<br>• Provide operational feedback to support improvements in service delivery and customer experience.<br>• Follow established operational procedures, service standards, and airport regulations.<br>• Work closely with internal teams, service providers, and other stakeholders to support smooth daily operations and service delivery.<br>JOB REQUIREMENTS :<br>• 1–3 years of experience in operations, hospitality, airport services, travel, tourism, or customer service roles.<br>• Previous experience in customer service, booking coordination, airport operations, or working with service providers is an advantage.<br>• Good communication and coordination skills.<br>• Good problem-solving skills and the ability to handle day-to-day operational issues.<br>• Ability to handle multiple bookings, customer requests, and operational tasks in a fast-paced environment.<br>• Customer-focused attitude with the ability to handle inquiries and complaints professionally.<br>• Good attention to detail and accuracy when processing bookings and updating operational records.<br>• Ability to follow operational procedures and escalate issues when necessary.<br>• Ability to work independently as well as part of a team.<br>• Flexibility to work rotational shifts, weekends, and public holidays when required.<br>• Good computer skills, including Microsoft Office applications and booking or operational systems.<br>• Excellent command of English; additional languages are an advantage.

Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkiking To maintain competitive advantage as we grow, we are currently looking for a new "Cybersecurity Defense Expert"<br>Job purpose:The purpose of this role is to lead the defense against cyber threats through proactive SOC Monitoring, DFIR, Threat Intelligence, and Vulnerability Management, ensuring the integrity, confidentiality, and availability of information systems in all regions.<br>Key accountabilities and decision ownership:Lead and enhance SOC operations, focusing on real-time threat detection, incident response, and continuous monitoring. Coordinate digital forensics and incident response efforts to mitigate threats efficiently and reduce recovery time. Develop and implement a threat intelligence program to identify and counteract evolving cyber threat Manage the Vulnerability Management Program, including regular assessments, risk prioritization, and remediation strategies. Support the cybersecurity vision and strategy in alignment with defense operations and organizational goals. Oversee information security audits, whether by performed by organization or third-party personnel. Lead integration of standard and non-standard logs in SIEM. Create reports, dashboards, metrics for SOC operations and presentation to Senior Management. Lead team & vendor management overall use of resources and initiation of corrective action where required for Security Operations Center. Develop and maintain enterprise Threat & Vulnerability Management framework and necessary program operational capabilities that include identify, risk assess, and monitor of vulnerability and associated remediation. Maintain control effectiveness and continuously identify gaps in detection controls across the environment, including Geidea’s cloud environments. Serve as the process owner of all ongoing activities related to the confidentiality, integrity and availability of information and resources of customers, business partners, employees, and business information, in compliance with the organization's Cyber and Information security policies. Evaluate team performance and build on people capabilities.<br>Must have technical / professional qualifications:2-3 years of experience Bachelor’s degree in computer science, Information Technology, Telecommunications, Electronics & Electrical or any related field. Certifications:GCIHGCFAExperience in cybersecurity architecture design. Experience in NESA IAR, SAMA CSF, PCI-DSS, NCA is a must.<br>Our values guide how we think and act - They describe what we care about the most. Customer first - It’s embedded in our design thinking and customer service approach. Open - Openness allows us to constantly improve and evolve. Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution. Click apply below and become part of the Geidea story

Client Onboarding & Support Manager (Application Manager) to better reflect the hybrid nature of the role while retaining the technical scope, and restructured it to be visually appealing, scannable, and attractive to top talent. Location: Cairo, Egypt (Full-time, On-site) Company: Morasalaty About Morasalaty Morasalaty is a cutting-edge, unified communication platform designed to help businesses connect seamlessly with their customers across their preferred channels, 24/7. Featuring a powerful Whats App chatbot service, marketing automation tools, and a suite of advanced communication features, Morasalaty simplifies and accelerates customer interactions. By streamlining workflows, our platform helps organizations reduce overhead, boost profitability, and build lasting customer relationships through scalable, growth-oriented solutions. Role Overview We are seeking a versatile, tech-savvy Client Onboarding & Support Manager to bridge the gap between our clients, our platform, and our technical teams. In this hybrid role, you will own the day-to-day operation, configuration, and performance of the Morasalaty platform. You will act as the critical link between technical support (troubleshooting, system monitoring, and ensuring high availability) and client onboarding (guiding new clients through setup, managing integrations, and implementing best practices). If you thrive on solving technical puzzles and love ensuring clients achieve immediate value from software, this role is for you. Key Responsibilities???? Client Onboarding & Implementation Lead Client Setup: Guide new clients smoothly through the technical implementation and onboarding process for the Morasalaty platform. Platform Configuration: Tailor and configure application settings, integrations, and messaging workflows to match specific client needs. Best Practice Guidance: Educate clients on how to maximize the platform's features, ensuring a high-quality, customer-centric experience from day one.????️ Application Support & Optimization System Monitoring: Oversee the day-to-day performance, reliability, and security of our communication applications. Technical Troubleshooting: Investigate, diagnose, and resolve platform issues, performing root-cause analysis to prevent recurring bugs. Cross-Functional Collaboration: Partner with Product, Customer Success, and Engineering teams to escalate issues, prioritize feature requests, and manage smooth release updates. Process Documentation: Create and maintain clear internal documentation for application configurations, troubleshooting steps, and system workflows. Qualifications Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience). Technical Expertise: Proven experience in application management/administration, ideally with cloud-based Saa S, CRM, telecom, or customer communication platforms. Hands-on Skills: Strong background in software configuration, system monitoring, troubleshooting, and api/messaging integrations. Problem-Solving Mindset: Analytical thinker focused on continuous process improvement and finding permanent solutions to technical issues. Stakeholder Management: Exceptional ability to collaborate across internal teams (product, support, operations) and manage external vendor relationships. Communication: Excellent written and verbal communication skills in English. Proficiency in Arabic is highly beneficial. Work Logistics: Ability to work full-time on-site in Cairo, effectively manage multiple competing priorities, and maintain a client-first attitude.

Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.<br>Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.<br>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.<br>Our technology mirrors our people - Smart, Innovative & Forward Thinking<br>www.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for new IT Governance & Change Management Senior Specialist<br>Job purpose: The IT Governance & Change Management role is responsible for establishing, enforcing, and continuously improving IT governance controls, with a primary focus on Change Management, compliance, and audit readiness. The role ensures that all IT changes are assessed, approved, implemented, and documented in a controlled manner, aligned with regulatory requirements, internal policies, and IT service management best practices. Additionally, the role supports risk reduction, audit remediation, and the sustainability of governance processes across Technology.<br>Key accountabilities:Develop, enhance and maintain IT standard operation procedures “SOP” such as service catalogue, change and service management…etc, and make sure all SOPs are aligned. Develop and maintain documentation and reports about the current environment setup, standard operating procedures, and best practices. Work on 24×7 and on-call support during critical issues which may impact the service. Follow up on all PCI activities for all Geidea infrastructure. Own the IT Change Management governance framework, ensuring all technology changes are assessed, approved, and controlled in alignment with internal policies, risk appetite, and regulatory requirements. Act as the governance authority for CAB operations, including decision facilitation, escalation of high-risk changes, and enforcement of change approval outcomes. Own the coordination and closure of audit observations related to IT governance, including providing evidence, agreeing remediation approaches, and ensuring sustainable control implementation. Drive continuous improvement of IT governance practices by identifying control gaps, enhancing maturity, and embedding governance processes across Technology teams.<br><br>Must have technical/professional qualifications:3-5 years of experience in service/IT Operations Management Bachelor's Degree in IT, Computer, Electronic Engineering or equivalent Understanding of Network and security technologies. Knowledge on PCI and payment industry required activities-preferred. Knowledge on ITIL and IT governance. Hands-on experience with ITSM tools (Jira or equivalent) Strong understanding of ITIL / IT governance practices Excellent coordination, communication ( Arabic , English) and documentation skills.<br><br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team We are changing lives by constantly striving for a better solution Click apply below and become part of the Geidea story

Job Requirements:Ensuring good management of daily accounting operations, the monthly and yearly closings and reports, and the budget process. Ensuring the finalization of transaction closures, the preparation of the trial balance, and the financial statements on time. Reviewing and verifying the accuracy of financial data and information Planning and implementing the company’s resource optimization. Please prepare the annual budget in coordination with other related departments. Ensuring the delivery on time of all requested reports to Egyptian authorities or the Company’s Management. Liaison with the government authorities (i.e., Labor, Tax, and Social Insurance offices) through the assigned tax advisor. Implementing Financial Analysis. Creating and following the SLA agreements. Providing reports regularly, and as directed or requested, to keep the Top Management informed of the operation and progress of the Accounting department efforts. Ensuring that all the Accounting tasks comply with the set quality indicators and priorities. Emphasizing that the procedures, rules, and regulations must be known and applied by the staff. Ensuring Permanent Supervision is performed promptly and that actions are taken if any problems are detected. Setting controls and performance indicators. Coordinating with external auditors on annual reviews. Assessing and developing regularly the technical, managerial and communication skills of his/her team through training and coaching. Following up on conducting regular workshops with his/her team to develop communication between them. Keeping a good communication level with other departments and networks Reinforcing team spirit between team members. Appraising the staff every year. Researching and reporting on factors influencing business performance. Advising Top Management on desirable operational adjustments. Reviewing and analyzing the Accounting department procedures and processes for improvement proposals. Making at least once a year a new proposal and imagining alternatives, all for the sake of organizational development and saving materials and resources Proposing new methods to enhance the staff performance and skills and formalizing the department’s training plan to improve the staff skills Anticipating any crisis and setting an action plan with corrective actions to be taken to remedy it<br>Education:Required Education:Bachelor's degree in Accounting from a recognized university Required Experience:12+ years of experience in the Accounting field Language skills:Very good English.<br>Specific Skills Required:Technical Aspects:Knowledge and proficiency in Egyptian Accounting Standards, Generally Accepted Accounting Principles (GAAP), International Accounting Standards and Statements of Auditing Standards (SAS). International Financial Reporting Standard (IFRS). Ability to understand financial reports. Ability to analyze, evaluate and reconcile financial data to arrive to accurate conclusions and recommendations. Quantitative skills Excellent computer skills Human Aspects:Excellent communication and interpersonal skills Leadership and organization skills Formal presentation skills Team building and ability to motivate and counsel skills Analytical skills and attention to details Conflict management and problem-solving skills Negotiation skills and ability to persuade using tact and political sense Independent, affirmative, sharp and focused Ability to recognize opportunities for employee development

Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.<br><br><br>Responsibilities<br><br>Manage day-to-day technical support operations and ensure timely resolution of customer issues. Monitor and ensure compliance with SLAs, OLAs, and support KPIs. Oversee incident, problem, and escalation management processes. Ensure proper ticket handling, prioritization, and follow-up until closure. Coordinate major incident response and communication with stakeholders. Lead, mentor, and develop technical support engineers and team leaders. Conduct performance reviews and establish individual development plans. Identify training needs and ensure continuous technical and soft skills development. Manage team workload, resource allocation, and shift planning. Maintain high levels of customer satisfaction through effective communication and issue resolution. Manage customer escalations and act as the primary point of contact for critical support matters. Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices. Drive root cause analysis and preventive actions for recurring issues. Maintain accurate documentation of support activities and known issues. Provide regular service reports and operational updates to management. Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues. Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction) Identify risks and recommend corrective actions<br><br>Requirements<br><br><br>Bachelor's degree of Computer Science or Engineering or a related field9+ years of relevant experience 3+ years of people management experience Strong Experience of Linux/Windows server administration. Strong Experience of CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python). Experience with containers and orchestration (Open Shift, Docker and Kubernetes). Strong Experience with Elasticsearch. Strong Experience with Databases (SQL, DB2, Mongo DB, etc.). Strong Experience with Platform monitoring and observability tools (Grafana & Prometheus). Managing backups, DR plans, and systems resilience. Strong Experience of SLA/SLO and service reliability practices. Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus. Experience with Confluent is a plus. <br>Skills Identify and track Team KPIs Delegation and monitoring. Leadership and team building. Performance management Resource planning Decision making Risk management Incident management, troubleshooting, and root-cause analysis. Customer relationship Management Stakeholder management Vendor management Continuous improvement mindset Escalation management Communication & Negotiation

Job Requirements:Ensuring good management of daily accounting operations, the monthly and yearly closings and reports, and the budget process. Ensuring the finalization of transaction closures, the preparation of the trial balance, and the financial statements on time. Reviewing and verifying the accuracy of financial data and information Planning and implementing the company’s resource optimization. Please prepare the annual budget in coordination with other related departments. Ensuring the delivery on time of all requested reports to Egyptian authorities or the Company’s Management. Liaison with the government authorities (i.e., Labor, Tax, and Social Insurance offices) through the assigned tax advisor. Implementing Financial Analysis. Creating and following the SLA agreements. Providing reports regularly, and as directed or requested, to keep the Top Management informed of the operation and progress of the Accounting department efforts. Ensuring that all the Accounting tasks comply with the set quality indicators and priorities. Emphasizing that the procedures, rules, and regulations must be known and applied by the staff. Ensuring Permanent Supervision is performed promptly and that actions are taken if any problems are detected. Setting controls and performance indicators. Coordinating with external auditors on annual reviews. Assessing and developing regularly the technical, managerial and communication skills of his/her team through training and coaching. Following up on conducting regular workshops with his/her team to develop communication between them. Keeping a good communication level with other departments and networks Reinforcing team spirit between team members. Appraising the staff every year. Researching and reporting on factors influencing business performance. Advising Top Management on desirable operational adjustments. Reviewing and analyzing the Accounting department procedures and processes for improvement proposals. Making at least once a year a new proposal and imagining alternatives, all for the sake of organizational development and saving materials and resources Proposing new methods to enhance the staff performance and skills and formalizing the department’s training plan to improve the staff skills Anticipating any crisis and setting an action plan with corrective actions to be taken to remedy it<br>Education:Required Education:Bachelor's degree in Accounting from a recognized university Required Experience:12+ years of experience in the Accounting field Language skills:Very good English.<br>Specific Skills Required:Technical Aspects:Knowledge and proficiency in Egyptian Accounting Standards, Generally Accepted Accounting Principles (GAAP), International Accounting Standards and Statements of Auditing Standards (SAS). International Financial Reporting Standard (IFRS). Ability to understand financial reports. Ability to analyze, evaluate and reconcile financial data to arrive to accurate conclusions and recommendations. Quantitative skills Excellent computer skills Human Aspects:Excellent communication and interpersonal skills Leadership and organization skills Formal presentation skills Team building and ability to motivate and counsel skills Analytical skills and attention to details Conflict management and problem-solving skills Negotiation skills and ability to persuade using tact and political sense Independent, affirmative, sharp and focused Ability to recognize opportunities for employee development

Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.<br><br><br>Responsibilities<br><br>Manage day-to-day technical support operations and ensure timely resolution of customer issues. Monitor and ensure compliance with SLAs, OLAs, and support KPIs. Oversee incident, problem, and escalation management processes. Ensure proper ticket handling, prioritization, and follow-up until closure. Coordinate major incident response and communication with stakeholders. Lead, mentor, and develop technical support engineers and team leaders. Conduct performance reviews and establish individual development plans. Identify training needs and ensure continuous technical and soft skills development. Manage team workload, resource allocation, and shift planning. Maintain high levels of customer satisfaction through effective communication and issue resolution. Manage customer escalations and act as the primary point of contact for critical support matters. Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices. Drive root cause analysis and preventive actions for recurring issues. Maintain accurate documentation of support activities and known issues. Provide regular service reports and operational updates to management. Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues. Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction) Identify risks and recommend corrective actions<br><br>Requirements<br><br><br>Bachelor's degree of Computer Science or Engineering or a related field9+ years of relevant experience 3+ years of people management experience Strong Experience of Linux/Windows server administration. Strong Experience of CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python). Experience with containers and orchestration (Open Shift, Docker and Kubernetes). Strong Experience with Elasticsearch. Strong Experience with Databases (SQL, DB2, Mongo DB, etc.). Strong Experience with Platform monitoring and observability tools (Grafana & Prometheus). Managing backups, DR plans, and systems resilience. Strong Experience of SLA/SLO and service reliability practices. Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus. Experience with Confluent is a plus. <br>Skills Identify and track Team KPIs Delegation and monitoring. Leadership and team building. Performance management Resource planning Decision making Risk management Incident management, troubleshooting, and root-cause analysis. Customer relationship Management Stakeholder management Vendor management Continuous improvement mindset Escalation management Communication & Negotiation