Computer Technician Jobs - Cairo Egypt

E-Payment Production Switch Senior Officer / Senior Officer<br>Job Responsibilities: Switch Operations Management Monitor and support the daily operations of the e-payment switch to ensure stability and availability. Assist in managing transaction flows, including authorization, routing, clearing, and settlement processes. Analyses switch performance metrics and provide recommendations to enhance service reliability. Configure transaction rules, routing parameters, and processing limits as per business requirements. Support and Incident Management Respond to and resolve technical issues related to the e-payment switch promptly and conduct root cause analysis for incidents and implement preventive solutions. System Enhancements and Integrations Collaborate with technical and business teams to implement new features, test and validate updates, customizations, and configurations for smooth deployment. Ensure the payment switch adheres to regulatory standards (e.g., PCI DSS, EMV, PSD2). Vendor and Network Coordination: Liaise with vendors and network providers to address system-related issues. Documentation and Reporting: Maintain comprehensive records of system configurations, workflows, and procedures Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field. Strong knowledge of e-payment switch systems and transaction protocols (e.g., ISO 8583, ISO 20022). Experience with payment networks (e.g., Visa, Mastercard) and switch operations is an advantage. Familiarity with APIs, middleware, and integration technologies. Basic understanding of compliance and security standards (e.g., PCI DSS, EMV). Excellent problem-solving, communication, and organizational skills.

Senior Technical Business Analyst – Fintech, Payments & Digital Platforms<br>Job Description:· Gather, analyze, and document business and technical requirements from internal and external stakeholders.· Must have experience and working with agile module· Software Documentation Prepare clear and structured documentation, including Business Requirements Documents (BRD) Functional Requirements Documents (FRD) Software Requirement Specifications (SRS) · Analyze payment workflows, transaction lifecycles, settlement, reconciliation, and financial reporting requirements.· Technical Coordination Work closely with developers, solution architects, QA engineers, UI/UX designers, Dev Ops, and external vendors. Explain requirements to the development team · Collaborate with engineering teams on API integrations with banks, payment gateways, wallets, and third-party services.· Payments, Fintech and Digital Commerce Flows Analyze and document payment-related workflows, including Checkout flows Payment status handling Card payments Bank transfers Wallet payments· Familiarity with compliance and security standards such as PCI DSS, AML, KYC, and financial regulations.· QA and Testing Support Prepare acceptance criteria and test scenarios for each feature.· Coordinate User Acceptance Testing (UAT) and validate delivered solutions against business requirements.<br>Requirements:· Bachelor's degree in computer science, Information Systems, Engineering, Business, or a related field.· Must have experience and working with agile module· English Level Excellent is must (written and spoken)· 3+ years of experience in a Senior or Technical Business Analyst role.· Proven experience in Fin Tech, Banking, Digital Payments, Payment Gateways, Wallets, or Financial Services.· Strong understanding of payment ecosystems, transaction processing,· Excellent communication and documentation skills.

Develop and ensure implementation of relevant engineering policies and procedures to ensure all procedural/legislative requirements are fulfilled ▪ Supervise the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work and to provide some guidance as needed ▪ Contribute to the preparation of the related entity budget and ensure that the activities within a certain project are implemented as per the assigned budget ▪ Coordinate with the operations and maintenance function on system weaknesses to identify improvement and planning priorities ▪ Monitor design of solutions for customers and make sure of its feasibility, appropriateness and meets with customer pricing expectations ▪ Review vendors’ performance results and use as an input for the selection / re-selection of vendors, and set SLA’s with vendors to always meet with WE Data requirements and criteria ▪ Liaise with the finance and procurement functions to cost proposed activities and ensure that they are implemented as per the assigned budget ▪ Keep self-up to date with changes in technology affecting systems, equipment and procedures relevant to the role in order to maintain knowledge levels required to do the job<br>Experience & Education<br><br>Engineering degree and / or Computer Science o IT Department: Bachelor’s degree in Management Information System or any other related technical certificates (as per approved Memo) 4-6 year of experience

<p>Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Efficient problem resolution and maximize systems availability. Review the frequently faced system problems and work on the improvements. Strict Compliance to agreed SLA for issue resolution. On Call 24x7. Maintains integrity of systems. Ensure all users can access their workstation with required privileges for day-to-day operations. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements. Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager). Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours. Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies. Strictly adhere to the set procedures and follow the guidelines. Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc. Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides. Documentation maintained to support compliance/IT Security and audit requirements. Improves client references by writing and maintaining documentation. Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent. MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus. Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc. Familiar with standard concepts, practices, and procedures within information technology. Ability to work well with others in pursuit of business aims / ability to work under pressure. Energy, enthusiasm and commitment to the business unit. Positive response to and recognition of the need for change. Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative. High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development. Willing to work on different shifts and be assigned to other sites/location if required.</p>

# Resources One is now hiring for one of our top 5 pharmaceutical clients<br>**Position: E-Compliance Section Head** *location : obour*<br> What We Offer* Competitive salary package* Medical & social insurance* Professional growth opportunities* Work within a leading pharmaceutical environment<br> Requirements* Bachelor’s degree in Pharmaceutical Sciences.* 7–10 years of experience in **Computer System Validation (CSV)** within a pharmaceutical manufacturing facility.* Strong knowledge of **GAMP 5, 21 CFR Part 11, EU Annex 11, and PIC/S guidelines**.* Strong understanding of **Data Integrity principles (ALCOA+)**.* Experience with CSV/CSA and validation lifecycle.* Strong technical knowledge of **PLC, SCADA, DCS, and Historians**.* Technical knowledge of laboratory instrument software and chromatography systems.* Excellent English communication skills.<br> Responsibilities* Ensure computerized manufacturing equipment, laboratory instruments, and site utilities comply with **GxP and 21 CFR Part 11** requirements.* Establish and monitor technical controls related to user access, audit trails, data backup, and security levels.* Conduct **Data Integrity Risk Assessments (DIRA)** for GxP-related systems.* Oversee CSV compliance for production equipment, laboratory instruments, and computerized utility systems.* Review alarm configurations and audit trail records to identify unauthorized process overrides.* Ensure systems are configured to prevent deletion or overwriting of raw data.* Support CSV and Part 11 compliance during regulatory inspections.* Investigate computerized system deviations and manage CAPAs for compliance gaps.* Ensure compliance with QMS processes including CAPA, change control, deviations, audits, and document management.

<p>Egybell is hiring Platform Engineer (6 Months project) for a multinational telecommunications company. Responsibilities: Developing the company s next-gen public / private, portable cloud platform PaaS Designing, developing and deploying business software at scale Deploying and maintaining solutions in various infrastructure environments Verify technical feasibility and validate solution options for the requirements Align with product and development teams on providing training, knowledge transfer and subject matter expertise. Translate the company s business requirements into systems design, including high-availability and disaster recovery. Excellent communication skills, both written and oral with the ability to adjust the messaging based on the audience Requirements: Experience with Kubernetes and Docker (Using &amp; Administration, including deployment of Kubernetes or K3S) Developing and maintaining Helm Charts and Dockerfiles from open Deploying solutions in different environments (OpenStack, Proxmox, Bare Metal) Experience with GitOps approach and ArgoCD/FluxCD Software development knowledge of at least one of these programming languages: Python, Bash (Go, Java can be an advantage) Strong Linux Administrator skills. (Managing network configuration, users, permissions, debugging various issues) Experience with Infrastructure as Code tools like Terraform/Ansible CI/CD environment creation and maintenance using Atlassian Bamboo/Azure Devops/Gitlab Actions Developing tests in a TDD approach Behave testing framework Qualifications Bachelor s degree in Computer Science, Engineering, or a related field 5+ years of experience as Platform Engineer Experience influencing application modernization and migration to cloud platforms. Worked with cloud providers: AWS, Azure, GCP Broad knowledge in systems logging, monitoring and telemetry (ELK, Grafana, Prometheus etc.) Knowledge of DevSecOps concepts and tools X-Ray (Artifactory), Trivy, CIS, Nessus, Sealed Secrets, SOPS, OWASP, Renovate Familiarity with GenAI tools, working and extending (Claude Code skills etc.) Experience documenting microservices based, system architectures via modeling diagrams and effectively transitioning those architectures to implementation teams</p><p><strong>Desired Candidate Profile</strong></p><p>Experience with Kubernetes and Docker (Using &amp; Administration, including deployment of Kubernetes or K3S)<br>Developing and maintaining Helm Charts and Dockerfiles from open<br>Deploying solutions in different environments (OpenStack, Proxmox, Bare Metal)<br>Experience with GitOps approach and ArgoCD/FluxCD<br>Software development knowledge of at least one of these programming languages: Python, Bash (Go, Java can be an advantage)<br>Strong Linux Administrator skills. (Managing network configuration, users, permissions, debugging various issues)<br>Experience with Infrastructure as Code tools like Terraform/Ansible<br>CI/CD environment creation and maintenance using Atlassian Bamboo/Azure Devops/Gitlab Actions<br>Developing tests in a TDD approach Behave testing framework<br>Qualifications Bachelor s degree in Computer Science, Engineering, or a related field<br>5+ years of experience as Platform Engineer<br>Experience influencing application modernization and migration to cloud platforms.<br>Worked with cloud providers: AWS, Azure, GCP<br>Broad knowledge in systems logging, monitoring and telemetry (ELK, Grafana, Prometheus etc.)<br>Knowledge of DevSecOps concepts and tools X-Ray (Artifactory), Trivy, CIS, Nessus, Sealed Secrets, SOPS, OWASP, Renovate<br>Familiarity with GenAI tools, working and extending (Claude Code skills etc.)<br>Experience documenting microservices based, system architectures via modeling diagrams and effectively transitioning those architectures to implementation teams</p>

Elegant Care Medical Group is pleased to announce that we are hiring Product Specialist / Sr. Product Specialist for a well-established medical device product line in the Egyptian market. The chosen candidates will be responsible for the sales and promotion of an international product portfolio. We prioritize excellence in service and the needs of our clients. Learn more about us at www.elegantcaregroup.com.<br> ???? Preferred Residency: Heliopolis - Doki and Mohandesin – Giza – Alexandria (West) - Upper Egypt (resident in Assuit) - Damietta. <br>Job Description Understand customer needs and provide suitable solutions and support Research and identify potential leads through business directories Respond to customer inquiries and conduct necessary follow-up Report daily performance and sales metrics Achieve all assigned sales targets and goals <br>Requirements & Qualifications Bachelor’s degree in medical or science field only Minimum of 1 year of previous sales experience Owning a car is an advantage Basic computer skills Strong verbal and written communication skills Persuasive, motivated, and goal-oriented Solid understanding of company services and market position Excellent customer care with the ability to assess needs and provide accurate guidance or solutions <br>What We Offer Attractive and competitive compensation package Excellent opportunities for career development Medical insurance Transportation allowance Mobile allowance <br>If you believe you are a good fit, please apply directly through this post or send your CV to: ???? nour.yousef@elegantcaregroup.com

About the Role To support the Benefits & Wellness Operation and Development team members in the design and rollout plans for all projects, initiative, as well as manage vendor management, stakeholder’s management and support with generating any needed reports.<br>Responsibilities Serve as a primary contact for vendors & Search for corporate deals and promotions to employ employees. Serves as liaison and information resource for Employees by Assisting them regarding benefits issues and inquires. Monitoring and researching latest benefits trends. Provide assistance in all Benefits programs (Recognition, Wellbeing, Seasonal initiatives) End-to-end management of the purchase order and invoicing process. Ensures the accuracy of all benefits enrollments in the HRIS and provide vendors with accurate eligibility information. Manage Wellbeing Page: data update & Consultants/Sessions Registration. Manage i Etisalat Page: updates. Maintain employee benefits filing systems and ensure benefits changes are entered appropriately. Assists with new-hire orientations/induction and explain benefits self-enrollment system. Distributes benefits enrolment Forms and determines eligibility. Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments. Performs quality checks of benefits-uploaded data. Audit Corporate offers Quality through Satisfaction ratings and Investigate escalated employee feedback Generate benefits reports as per needed<br>Qualifications Bachelor degree in (HR/Management/Business Administration). Minimum 1-2 years Business Experience. Excellent computer skills: ability to run analysis and generate reports, excel is required. Familiar with labor law practices.

Job Description:Responsible for ensuring prompt, professional, and sales-oriented interaction and moderation of online content for our clients on our social media channels, within the brands tone of voice.<br>Responsibilities:• Maintain the Moderation Guidelines and ensure they are up to date.• Reviewing and moderating all user-generated content within comments, images, links, videos,audio, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience, for different brands.• Managing content posting schedules.• Respond to comments and customer queries in a timely and structured manner.• Aligning with the rest of the team/ direct Manager on campaigns and selling or marketingstandards and methodologies to support our business goals.• Handle complaints, work on solving them and lower escalation record.• Responding to and following up with queries from any communication channel to provideprompt and professional information on our services /products while deploying soft sales skillsproactively and ensuring all queries are fulfilled on time.• Monitor social media platforms and online sources to track discussions, trends, and relevantmentions to our clients and industry.• Building a knowledge base for clients’ FAQ’s.• Report complaints, inquiries, suggestions, leads & sales requests on CRM system.<br>Qualifications and Work Experience• Bachelor’s degree in any relevant field.• Experience in social media moderation for 2 years at least.• Excellent command of both written and spoken English and Arabic.• Excellent computer and social media skills.• Excellent writing skills

Company Description Platinum Education Services helps adults across the UK access fully funded university degrees. We're looking for a results-driven recruitment professional who thrives on performance and sales. This role is phone-based, target-focused and comes with high earning potential. You’ll be speaking to warm leads, qualifying them, and guiding them through the first steps of applying to university.<br>This candidate will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, this candidate will understand needs from the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs.<br>Responsibilities Ensure that established design standards are consistently and appropriately applied within design work Engage with product management, engineering, business stakeholders, and third-party vendors to understand project Develop and present documentation, user flows, annotated wireframes, and interactive prototypes Leverage user testing make product improvements<br>Qualifications Bachelor's degree or equivalent in Human Computer Interaction (HCI), Design, or a related field of study2+ years' of experience in design Proficient in visual design and wireframing tools<br>This is an in-person role based in our Cairo office (Sheraton). Candidates must: live in a daily commutable vicinity. be fluent in English with a strong portfolio to showcase your graphic & motion design work. If you do not meet this requirement, please do not apply.

Jobs Tasks:Support strategic planning, change management, and cultural transformation processes. Create and update job descriptions for all company positions. Support in handling the organization charts, prepare and update the organization structure regularly, keeping up with amendments according to organizational restructuring and changes. Evaluate current business processes and recommend improvements. Evaluate and continuously improve OD programs delivered to ensure they are meeting objectives and delivering value to the business. Collect and use data to determine modifications and course corrections in development solutions, and support business goals. Conduct ongoing needs and task analysis to ensure appropriate and comprehensive organizational development programs and activities. Incorporate feedback to ensure continuous evaluation of effectiveness and improvement of organizational development programs and activities. Assist in the development & implementation of human resource policies & procedures. Assist in implementing performance evaluation systems, suggest improvements, and provide sufficient feedback on the whole process. Follow up on OD delegated projects with Key Account Executives. Ensure full compliance with the company’s Health, Safety, and Environmental (HSE) policies and procedures, especially those related to visits or work conducted at project sites or company locations. Jobs Requirements:Education: Bachelor's degree in Business Administration or any related field Experience: 6 - 10 years Computer Skills: Excellent command of MS Office suite, AI, Data Analytics Languages: Excellent knowledge of both spoken and written Arabic & English Interpersonal Skills: Communication – Teamwork – Analysis skills – Research skills

Elegant Care Medical Group is pleased to announce that we are hiring Product Specialist / Sr. Product Specialist for a well-established medical device product line in the Egyptian market. The chosen candidates will be responsible for the sales and promotion of an international product portfolio. We prioritize excellence in service and the needs of our clients. Learn more about us at www.elegantcaregroup.com.<br> ???? Preferred Residency: Heliopolis - Doki and Mohandesin – Giza – Alexandria (West) - Upper Egypt (resident in Assuit) - Damietta. <br>Job Description Understand customer needs and provide suitable solutions and support Research and identify potential leads through business directories Respond to customer inquiries and conduct necessary follow-up Report daily performance and sales metrics Achieve all assigned sales targets and goals <br>Requirements & Qualifications Bachelor’s degree in medical or science field only Minimum of 1 year of previous sales experience Owning a car is an advantage Basic computer skills Strong verbal and written communication skills Persuasive, motivated, and goal-oriented Solid understanding of company services and market position Excellent customer care with the ability to assess needs and provide accurate guidance or solutions <br>What We Offer Attractive and competitive compensation package Excellent opportunities for career development Medical insurance Transportation allowance Mobile allowance <br>If you believe you are a good fit, please apply directly through this post or send your CV to: ???? nour.yousef@elegantcaregroup.com

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What you’ll do</h4> <p>Vodafone Business empowers organizations to accelerate their digital transformation through cutting-edge solutions in AI, Cloud, IoT, BSMS, Connectivity and more. As the enterprise arm of Vodafone, we partner with businesses across industries to solve complex challenges and accelerate digital transformation.</p> <h4>About the role</h4> <p>Vodafone Business AI Academy is a 6-month rotational program designed for exceptional graduates and early-career professionals passionate about AI for business.<br> You’ll rotate across AI Product, Pre-Sales, and Delivery, gaining hands-on experience in designing, selling, and delivering Enterprise AI solutions while working alongside industry experts on real customer projects.</p> <h4>Qualifications</h4> <ul> <li>0–2 years of experience</li> <li>Bachelor’s degree in Computer Science, Computer Engineering, Business Information Systems, Business Informatics, or Business Administration (with AI exposure)</li> <li>Basic understanding of AI technologies (LLMs, Agentic AI, GenAI, Machine Learning, etc.)</li> <li>Strong business acumen and analytical mindset</li> <li>Excellent communication and presentation skills</li> <li>Passion for innovation and problem-solving</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>What's in it for you</h4> <p>Ready to shape the future of Enterprise AI? Apply now and start your journey with Vodafone Business AI Academy.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Job Purpose:<br>Liaise with Internal & External stakeholders in contracts management, contract compliance andcontract issues to ensure proper contracts preparation, review and administration during the various stages of the construction process.<br>Roles & Responsibilities:<br>• Analyze the monthly reports, review findings and implement changes.• Ensure contracts compliance with contractual terms and conditions and highlight any gaps.• Quantify variation orders in terms of cost and time, and highlight key figures to becommunicated accordingly with the management.• Revise the performing of claims quantification procedures: Delay + Loss of productivity as perthe related policies.• Revise claims administration procedures and produce analysis and negotiation as guided andwithin approvals.• Revise legally binding Letter of Intents, Memorandums of Understanding, Contracts and Change Orders, post contract administration in settling disputes, interpreting contract terms,issue of Change Orders, and settlements of claims.• Follow up on problems which demand management attention, to ensure timely response tothe client.• Maintain all related records, documentation and adequate filing system.• Respond to related document requests and various enquiries on daily basis.• Ensure that employee is working according to the company HSE policies and regulations, andfully aware of his job risk assessment and environmental aspects.<br>Minimum Qualifications & Requirtment:<br>Education/ Qualifications: Bachelor of Engineering (Arch./ Civil) Professional Certification: Contracts related Certificates (preferable) Work Experience: 5-7 years of experience in a related field Language: Very Good command of English language Computer Skills: Microsoft Office

Company Description<br>ATCP Consulting brings together a passion for culinary excellence and extensive industry expertise to guide restaurants, hotels, and individuals. With a focus on designing exceptional culinary environments, ATCP Consulting ensures a seamless blend of functionality and style tailored to each client’s needs. Our dedication to innovative and practical solutions creates lasting value and enhances the operational efficiency of kitchens and food service spaces.<br>Role Description<br>This is a part-time or hybrid role based in New Cairo with the flexibility to work partly from home. As part of the CAD Drawings Design team, you will focus on creating concept designs, developing and drafting technical and detailed drawings for kitchen and food service space areas . Key responsibilities include adhering to CAD standards, collaborating with the team to refine designs, and supporting the Food & Beverage designs for all kinds of hospitality sectors. Includes Hotel kitchen & Laundries, other FB areas , Bakeries, Cafe , catering & Banquting, etc...<br>Qualifications<br>Proficiency in CAD Standards and Computer-Aided Design (CAD) software Strong skills in Technical Drawing and the development of detailed design documents Familiarity with Food & Beverage equipment technical details & MEP Experience with creating, editing, and organizing detailed drawings Excellent collaboration and communication skills to work in a hybrid environment Attention to detail and commitment to high-quality design standards & Hotel operators standard Background in architecture, engineering, design, or a related field is an advantage

Company Description Edu Market is is a leading marketplace dedicated to educational services and products, catering to every need within the educational system. As an industry pioneer, Raise Right is committed to helping students, educators, and institutions find the resources they need to thrive. The platform is recognized for its extensive offerings and unwavering commitment to empowering success in education. Raise Right continues to innovate and deliver exceptional solutions to meet the ever-evolving needs of the education ecosystem.<br> Role Description This is a full-time, on-site role for a Telesales Representative located in Qesm El Maadi. The Telesales Representative will be responsible for engaging potential clients via phone, understanding customer needs, pitching suitable products or services, resolving inquiries, and maintaining effective communication with clients. The role involves providing excellent customer service, nurturing client relationships, and meeting sales targets through proactive engagement and follow-ups. Qualifications Strong Communication and interpersonal skills essential for clear, professional, and persuasive interactions. Excellent Customer Service and Customer Support experience, with the ability to address inquiries and provide solutions effectively. Sales expertise, including the ability to meet and exceed sales targets through strategic client engagement. Experience in Training or coaching clients on products or services is highly valuable. Proficiency with CRM tools and basic computer skills is an advantage. Adaptability to thrive in a dynamic, fast-paced environment.

Key Responsibilities Location: TP plaza Handle inbound customer calls while consistently meeting departmental performance standards and KPIs. Provide accurate information and professional guidance to customers, ensuring a high-quality customer experience. Follow company policies and procedures while applying critical thinking and problem-solving skills to address customer needs effectively. Resolve customer inquiries at the first point of contact whenever possible, escalating cases only when all available resolution options have been exhausted. Maintain clear, accurate, and concise documentation of all customer interactions. Achieve schedule adherence and productivity targets as defined by the client. Conduct outbound follow-up calls to customers when required to resolve outstanding issues or provide updates. Efficiently navigate and utilize multiple applications and systems while handling customer interactions. Education & Qualifications Bachelor's degree or equivalent. High school graduates and university dropouts (with at least one year since leaving university) are also eligible to apply. Experience Previous experience working in a travel agency or using a Global Distribution System (GDS) is mandatory. Prior experience in customer service is an advantage. Technical Skills English proficiency at B1+ level or higher. Proficient computer skills. Ability to effectively use internet-based applications. Minimum typing speed of 30 words per minute (WPM). Core Competencies Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to resolve customer issues efficiently and within a timely manner. Adaptability and flexibility to work varying shifts and operational requirements.

Head of Product<br><br>Job Summary<br><br>We are seeking a strategic and customer-focused Head of Product to lead our product vision, strategy, and execution. The successful candidate will own the product roadmap, collaborate with Engineering, Design, and Business teams, and ensure our products deliver exceptional customer value while supporting the company’s growth objectives.<br><br>Key Responsibilities<br><br> Define and communicate the product vision and long-term strategy. Own and prioritise the product roadmap. Lead product discovery through customer research, market analysis, and data insights. Collaborate with Engineering and Design to deliver high-quality product releases. Translate business goals into product initiatives and measurable outcomes. Define product KPIs and monitor product performance. Prioritise features based on customer value, business impact, and technical feasibility. Drive product innovation and continuous improvement. Lead and mentor the Product Management team. Collaborate with Growth, Marketing, Sales, and Customer Success teams. Present product strategy and progress to executive leadership.<br><br>Requirements<br><br> Bachelor’s degree in Business, Computer Science, Engineering, or a related field. 7+ years of Product Management experience. 3+ years leading Product teams. Experience in Saa S, Fin Tech, Health Tech, or technology startups. Strong knowledge of Agile and Scrum methodologies. Experience managing product roadmaps and product lifecycle. Excellent analytical and problem-solving skills. Strong understanding of UX principles and customer-centric product development. Experience with product management tools (Jira, Confluence, Notion, Figma, Productboard, etc.). Strong communication, leadership, and stakeholder management skills.

<p>Role Summary: The AWS Solutions Architect will play a critical role in designing, implementing, and optimizing Amazon Connect contact center solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS), a comprehensive understanding of contact center operations, and the ability to translate complex business requirements into effective technical solutions.</p><p>Key Responsibilities:</p><ul><li>Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems.</li><li>Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets.</li><li>Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience.</li><li>Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-specific solutions.</li><li>Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development.</li><li>Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures.</li><li>Training: Conduct training sessions for internal teams and clients to ensure effective utilization of Amazon Connect solutions.</li><li>Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and PwC s security policies.</li></ul><p>Preferred Skills and Experience:</p><p>Education: Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred).</p><p>Experience: Experience in cloud architecture and AWS services. Hands-on experience with Amazon Connect. Proven track record of designing and deploying contact center solutions.</p><p>Technical Skills: Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation. Strong knowledge of telephony, VoIP, IVR, and contact center technologies. Experience with programming languages such as Python, JavaScript, or Node.js. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices.</p><p>Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus.</p><p>Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proven ability to manage multiple projects and priorities in a fast-paced environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred).</p><p>Experience: Experience in cloud architecture and AWS services. Hands-on experience with Amazon Connect. Proven track record of designing and deploying contact center solutions.</p><p>Technical Skills: Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation. Strong knowledge of telephony, VoIP, IVR, and contact center technologies. Experience with programming languages such as Python, JavaScript, or Node.js. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices.</p><p>Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus.</p><p>Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proven ability to manage multiple projects and priorities in a fast-paced environment.</p>

<p>Analyzing and interpreting customer requirements to provide accurate quotations to ensure profitable growth Providing added value engineering design solutions to end customers, contractors and consultants Developing functional design specifications in line with customer needs</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree of Engineering or related disciplines</li><li>From 5-7 years relevant experience</li><li>Awareness of major brand PLC / HMI / BMS and SCADA.</li><li>Good understanding of Industrial, Utilities, Data Center, Transportation, and WWW segment trend, special processes, and requirements</li><li>Advanced PLC/HMI/SCADA software experience</li><li>Basic concept of power distribution and controls</li><li>Good understanding of industrial automation and controls technologies</li><li>Strong knowledge and experience of database, virtualize computer system, IT networks and protocols</li><li>Good communication and presentation skills</li><li>Teamwork, collaboration, and organizational skills</li><li>Passion for learning and continuous improvements</li></ul>