Class B Drivers Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're looking for an German-speaking Customer Service Representative with a problem-solving mindset to join a community of customer service experts. Apply now and start something brilliant with Transcom!</p><p>What's in it for YOU!</p><ul><li>Best salary in the market.</li><li>Transportation provided.</li><li>Medical and social insurance.</li><li>Location is in New Cairo.</li><li>International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.</li><li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.</li><li>One month paid training course that will introduce you to the specifics of the job.</li></ul><p>Join us as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level.</p><p>In this role, you will:</p><ul><li>Support a fast-growing mobility platform, helping deliver reliable ride-hailing and everyday transportation solutions to millions of users.</li><li>In this role, you will contribute to account management and growth initiatives, strengthen relationships with driver-partners and strategic clients, and help bring seamless, customer-focused mobility experiences to market across digital and on-the-ground touchpoints.</li><li>Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.</li><li>Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.</li><li>Work rotational shifts 24/7.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role, the following is needed:</p><ul><li>C1/B2 written and spoken proficiency in German.</li><li>Strong verbal and written communication and interpersonal skills, such as empathy and listening.</li><li>Ability to quickly absorb information, adapt, and respond to change.</li><li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <ul> <li><br></li></ul></div><div><div><div> <div> <p> </p><p>JOB PURPOSE:</p> <p>The Metro Driver is responsible for the safe, punctual, and efficient operation of metro trains on both the main line and within the depot. This role ensures high standards of safety, reliability, and customer service while strictly adhering to all operating protocols and signaling systems. The Metro Driver plays a vital role in maintaining continuous service and responding effectively to abnormal or emergency situations.</p> <p></p> </div> Profile<br> <div> <p>RESPONSIBILITIES/DUTIES</p> <p>Train Operation</p> <p> Operate metro trains on the main line and within depot boundaries in accordance with operational procedures.</p> <p> Execute stabling and unstabling procedures for trains at designated locations.</p> <p> Monitor train performance and ensure full compliance with onboard and wayside signaling systems.</p> <p>Safety and Compliance</p> <p> Prioritize the safety of passengers and operations under normal, degraded, and emergency conditions.</p> <p> Conduct pre-service safety inspections of the train before commencing operations.</p> <p> Follow all safety protocols, operational rules, and standard operating procedures (SOPs).</p> <p> Wear full uniform and personal protective equipment (PPE) during duty hours.</p> <p>Communication and Coordination</p> <p> Notify the Traffic Controller of any operational incidents, abnormalities, or safety hazards.</p> <p> Report to the assigned Transport Supervisor at the start of the shift and inform of any delays or unforeseen absences.</p> <p> Receive and acknowledge operational updates and service-related information at the beginning of each shift.</p> <p> Coordinate with OCC or Depot Train Controllers regarding timetable adherence, degraded modes, or operational changes.</p> <p>Service Continuity and Degraded Operations</p> <p> Respond appropriately to train failures and degraded operating conditions to maintain service continuity.</p> <p> Execute degraded mode operations in strict accordance with instructions and safety guidelines provided by the Traffic Controller.</p> <p>Customer Service and Station Interaction</p> <p> Monitor passenger exchange at stations to ensure safe boarding and alighting.</p> <p> Ensure adherence to scheduled departure times and turnback procedures at terminal stations.</p> <p>General Duties</p> <p> Maintain professionalism and uphold the image of the metro service.</p> <p> Fulfill any additional duties and tasks as assigned by the operations team.</p> <p>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</p> <p> </p><p>QUALIFICATIONS:</p> <p> Technical education in electronics, electrical, mechanical, or communications engineering.</p> <p>KNOWLEDGE:</p> <p> Solid understanding of technical terminology relevant to industrial or transport systems.</p> <p> Strong awareness of public safety principles and procedures.</p> <p> Good command of the English language, both spoken and written.</p> <p>EXPERIENCE:</p> <p> 0 - 3 years of experience in a technical field.</p> <p> Previous experience in the railway industry is an advantage.</p> <p>DESIRED BEHAVIORS &amp; EXPERIENCES</p> <p> Safety-First Mindset: Consistently prioritizes the safety of passengers, self, and equipment by strictly adhering to safety protocols, operational rules, and emergency procedures.</p> <p> Operational Discipline: Demonstrates high levels of concentration and precision while operating trains and executing stabling, unstabling, and degraded mode procedures in compliance with SOPs.</p> <p> Situational Awareness: Maintains vigilance and alertness to detect and respond promptly to any abnormal operating conditions, equipment malfunctions, or safety risks.</p> <p> Clear and Timely Communication: Communicates effectively with Traffic Controllers, supervisors, and control centers to report incidents, receive updates, and ensure seamless coordination during all service modes.</p> <p> Reliability and Punctuality: Reports to duty punctually, reliably follows schedules, and proactively informs relevant personnel of any absences, delays, or operational concerns.</p> <p> Customer-Oriented Approach: Observes passenger boarding and alighting to ensure safety, while supporting a smooth and efficient travel experience.</p> <p> </p> <p>Adaptability and Composure: Remains composed and focused under pressure, particularly during degraded or emergency operations, and responds calmly and efficiently to maintain service continuity.</p> <p> Team Collaboration: Cooperates with operational staff, OCC, and depot personnel to contribute to the overall efficiency, safety, and reliability of the metro service.</p> <p></p> <br> </div> Skills <div> Not specified </div> </div> </div> <div></div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p><br><p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. </p><br><p><strong>Job Overview </strong></p><br><p>We are seeking an experienced <strong>Senior Salesforce Agentforce</strong> to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce. This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform.</p><br><p>You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments.</p><br><p><strong>Role Responsibilities </strong></p><br><ul><li> Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit. </li><li> Define agent care plans, success metrics, adoption strategies, and implementation roadmaps. </li><li> Architect Agentforce solutions, including: </li></ul><p>- Agents and sub-agents </p><br><p>- Topics </p><br><p>- Actions (Apex, Flow, Prompt-based, and Invocable Actions) </p><br><p>- Instructions and orchestration </p><br><ul><li> Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data. </li></ul><ul><li> Design scalable Salesforce platform architectures, including: </li></ul><p>- Data model </p><br><p>- Sharing and visibility model </p><br><p>- Security architecture </p><br><ul><li> Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow. </li><li> Produce technical architecture documentation, solution blueprints, and executive presentations. </li><li> Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails. </li><li> Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services. </li><li> Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development. </li><li> Provide technical leadership and mentoring to project teams throughout the solution lifecycle.</li></ul> </div>

<p>We are currently seeking a professional, courteous, and service-oriented Full-time Valet Parking Attendant to join our team. The ideal candidate will provide exceptional guest service by warmly welcoming guests upon arrival, safely parking and retrieving guest vehicles in a timely manner, assisting with directions and hotel information, and ensuring a positive first and last impression of the hotel. The Valet Parking Attendant will maintain a high standard of professionalism while handling guest vehicles with care and supporting the overall guest experience.</p><p><strong>Desired Candidate Profile</strong></p><p>Talents must have solid proficiency in the English language in terms of speaking, writing, and listening, along with a mandatory and valid driver s license with a clean driving record. Candidates should possess excellent customer service skills, a professional appearance, the ability to work in a fast-paced environment, and confidence in driving a variety of vehicle types.</p>

<p>We are seeking a dynamic and experienced Sales Engineer to join our team and help expand our compressors division, representing our two Italian brands: from Sullair &amp; Air Dryers from FSN</p><p>Key Responsibilities:</p><ul><li>Develop and grow our compressors division.</li><li>Find new clients and close deals.</li><li>Actively engage with clients to promote sales and provide solutions.</li><li>Conduct client visits, requiring a valid driver s license and own transportation.</li><li>Build and maintain relationships with clients in the air compressor industry.</li></ul><p>What We Offer:</p><ul><li>Rapid growth opportunities within this new division.</li><li>A chance to represent international brands and develop a thriving sector within the company.</li><li>Commission on sales target</li><li>Private health insurance</li><li>Car allowance (if you have a car)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>requirements</p><ul><li>2+ years experience in industrial machinery sales (air compressor preferred).</li><li>Mechanical Engineering degree.</li><li>Fluent in English &amp; Arabic.</li><li>Car is a plus but not mandatory.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem.<br> RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains.<br> In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.<br> Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs.<br> Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels.<br> With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.<br> You will be working with our partner Mazaya.<br> Job Overview: The E-Commerce Manager is responsible for owning and scaling the full digital commerce business across website, mobile app, and operational ecosystem.<br> The role drives sustainable growth in revenue and profitability while improving customer retention (MARC as the north-star metric), ensuring operational excellence, and leading a high-performing cross-functional team.<br> The role is accountable for end-to-end e-commerce P&amp;L performance, digital strategy execution, and continuous improvement of customer experience, unit economics, and service quality.<br> Job Responsibilities Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service Drive MARC growth through acquisition, retention, and reactivation strategies, ensuring sustained month-on-month improvement Deliver GMV and net revenue targets in line with the annual business plan across website and mobile app Improve profitability per order by optimizing commercial levers, cost structure, and operational efficiency Ensure strong operational KPIs including on-time delivery, low cancellation rates, and optimized cost per order Own and manage the e-commerce commercial calendar in coordination with Commercial teams Co-own the digital and tech roadmap with CX/Tech teams to ensure alignment with business priorities and customer needs Conduct monthly performance reviews with Operations and Finance, identifying gaps, inefficiencies, and improvement opportunities Lead cross-functional execution across Commercial, Operations, CX, Marketing, Tech, and Finance to deliver annual targets Lead, manage, and develop a growing e-commerce team (~80 members, including 5 direct reports) Drive innovation, digitization, and marketplace expansion initiatives to unlock new growth channels Own monthly and quarterly performance reporting to the Digital Steering Committee with clear variance analysis and mitigation plans Attractive compensation package Social and medical insurance Collaborate with industry-leading tech talents Nurture your career in a dynamic growth culture Bachelor’s degree or higher 10+ years of overall business experience, with at least 2–3 years in e-commerce leadership roles Strong preference for Fashion or Beauty e-commerce experience Proven experience managing end-to-end e-commerce or digital P&amp;L responsibility Strong commercial and financial acumen with ability to manage key metrics such as GMV, MARC, ROAS, AOV, retention, and cost per order Experience in marketplaces (e.<br>g., Amazon, Jumia, Noon, or similar platforms) is highly desirable Strong leadership experience managing large, cross-functional teams High proficiency in Arabic and English Strong analytical mindset with data-driven decision-making capability Entrepreneurial mindset with strong execution focus and ownership mentality</span> </div>

<p><h4>Job purpose:</h4> <p>Foresee the development of applications or new products and services for INNOV division and group affiliates (OINIS, OB, OEG, OMEA) and ensure the delivery of the projects at the right time to market, cost, and quality.<br> Contribute to technical strategy and production of IT&S, network, research, and other INNOV entities.<br> Manage a 140-person team with a total budget of over 5M€.<br> Develop relationships with and between relevant INNOV stakeholders and affiliates countries.<br> Manage and develop skilled, agile, and collaborative teams.</p> <h4>Responsibilities:</h4> <ul> <li>Define and implement a consistent lab strategy aligned with INNOV and global IT.</li> <li>Define lab organization and priorities, hire, develop, and manage teams.</li> <li>Set up a flat and agile organization, with defined roles for relationship management with INNOV and affiliates, and domain management for production.</li> <li>Stabilize team organization regarding local context (attrition, expertise) and create a fruitful innovation context to empower lab creativity skills to deliver innovation.</li> <li>Define the lab objectives and follow up the execution with the appropriate KPIs.</li> <li>Build the production and financial budget and follow the budget consumption.</li> <li>Report accurately and timely on the activities and finance status through relevant dashboards.</li> <li>Look for and promote federation and platforming initiatives within country and region.</li> <li>Lead INNOV projects deployments while reinforcing affiliate context knowledge, develop relationships with relevant stakeholders (technical and business), ensure their satisfaction.</li> <li>Manage lab production plan, as defined with INNOV entities.</li> <li>Animate and contribute to transversal activities with the other international centers.</li> <li>Strengthen and develop lab internal systems and processes consistent with INNOV framework and ways of working (quality management system, security compliance, GDPR, eco-design, CSR, HR).</li> <li>Lead the relationship with local hosting company (Orange Egypt) regarding HR, finance, and procurement processes.</li> <li>Establish relationships with external market players, like OTT, telcos, service providers, technology players.</li> <li>Make sure of the maintenance of the premises, equipment, and on-site security.</li> </ul> <h4>Management:</h4> <ul> <li>Managing a team of 140+ engineers, developers, or researchers.</li> <li>Hire, train, and develop lab people. Define team's skills development plan.</li> <li>Develop skills, especially those around cloud native, data and AI, DevSecOps, and automation, in respect of the INNOV technology strategy.</li> <li>Empower lab managers on expertise and management.</li> <li>Manage lab talents and replacement plans.</li> <li>Manage the career path development of the teams.</li> <li>Conduct regular market benchmarks to ensure the proper salary positioning.</li> <li>Maintain and improve the lab working conditions to secure a healthy and creative environment.</li> </ul> <h4>Professional knowledge and capability:</h4> <ul> <li>10+ years of IT/technical industry experience and expertise.</li> <li>Strong innovation skills and vision on technical team development.</li> <li>Good understanding of telcos including B2B or B2C businesses.</li> <li>Technical experience in IT, platforms, agile methods, DevOps, SAFe framework.</li> <li>Strong ability of ecosystem engagement and networking.</li> <li>Ability to transform and strengthen an innovative, agile, and technology-driven team.</li> <li>Business development, as well as capability of managing multiple tasks.</li> </ul> <h4>Experience:</h4> <ul> <li>Demonstrated experience in managing a team of experienced engineers.</li> <li>Previous customer-facing experience as a technical lead.</li> <li>International exposure in multicultural environments.</li> <li>Able to share a technology vision and to anticipate evolutions.</li> <li>Knowledge and connections within Orange Innovation and other group entities.</li> </ul> <h4>Education:</h4> <ul> <li>At least master's degree.</li> <li>Must have two languages out of English, French, Arabic.</li> </ul> <p>At Orange, only your skills matter.<br> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br> Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 21, 2026, 10:23AM</p><br><br><p><strong>Job Purpose:</strong></p><br><br> <ul><li>Forsee the development of applications or new products and Services for INNOV Division and Group Affiliates (OINIS, OB, OEG, OMEA,) and insure the delivery of the projects at the right TTM, Cost and Quality.</li><li>Contribute to technical strategy and production of IT&amp;S, NETWORK, RESEARCH and other INNOV entities.</li><li>Manage a # 140-person team with a Total Budget of + 5M€</li><li>Develop relationships with/between relevant INNOV stakeholders and Affiliates countries</li><li>Manage &amp; develop skilled, agile and collaborative teams</li></ul> <p><strong>Responsibilities:</strong></p><br><br> <ul><li>Define and implement a consistent Lab strategy aligned with INNOV and Global IT</li><li>Define Lab organization and priorities, hire, develop and manage Teams</li><li>Set up a flat and agile organization, with defined roles for relationship management with INNOV and Affiliates, and domain management for production.</li><li>Stabilize team organization regarding local context (attrition, expertise) and create a fruitful innovation context to empower Lab creativity skills to deliver innovation</li><li>Define the Lab objectives and follow up the execution with the appropriate KPIs</li><li>Build the production and financial budget and follow the budget consumption</li><li>Report accurately and timely on the activities and finance status through relevant dashboards</li><li>Look for and promote Federation and Platforming initiatives within country and region</li><li>Lead INNOV projects deployments while reinforcing affiliate context knowledge, develop relationships with relevant stakeholders (technical &amp; business), ensure their satisfaction</li><li>Manage Lab production plan, as defined with INNOVentities.</li><li>Animate and contribute to transversal activities with the other international center.</li><li>Strengthen and develop Lab internal systems and processes consistent with INNOV framework &amp; ways of working (Quality Management System, Security compliance, GDPR, Eco-design, CSR, HR )</li><li>Lead the relationship with local hosting company (Orange Egypt) regarding HR, finance and procurement processes.</li><li>Establish relationships with external market players, like OTT, Telcos, Service providers, technology players.</li><li>Make sure of the maintenance of the premise, equipment and on-site security</li></ul> <p><strong>Management</strong></p><br><br> <ul><li>Managing a team of 140+ engineers, developers or researchers</li><li>Hire, train and develop Lab people. Define team's skills development plan.</li><li>Develop skills, especially those around Cloud native, Data &amp; AI, DevSecOps, and Automation, in respect of the INNOV technology strategy.</li><li>Empower Lab managers on expertise and management.</li><li>Manage Lab talents and replacement plans</li><li>Manage the career path development of the teams</li><li>Conduct regular market benchmarks to ensure the proper salary positioning</li><li>Maintain and improve the lab working conditions as to secure a healthy and creative environment.</li></ul> <p><strong>Professional Knowledge and capability</strong></p><br><br> <ul><li>10+ years of IT/technical industry experience &amp; expertise</li><li>Strong innovation skills and vision on technical team development</li><li>Good understanding of Telcos including B2B or B2C businesses</li><li>Technical experience in IT, Platforms, Agile methods, Devops, SAFE framework</li><li>Strong ability of strong ecosystem engagement &amp; networking</li><li>To transform &amp; strengthen an innovative, agile &amp; technology driven team</li><li>Business development, as well as capability of managing multiple tasks</li></ul> <p><strong>Experience</strong></p><br><br> <ul><li>Demonstrated experience in managing a team of experienced engineers</li><li>Previous customer-facing experience as a technical lead</li><li>International exposure in multicultural environments</li><li>Able to share a technology vision, and to anticipate evolutions</li><li>Knowledge and connections within Orange-Innovation and other Group entities</li></ul> <p><strong>Education:</strong></p><br><br> <ul><li>At least Master's degree</li><li>Must have 2 languages out of English, French, Arabic</li></ul><p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner <strong>Hyperone</strong>.</p> <p> </p> <p> <strong>Job Overview: </strong> </p> <p>The E-Commerce Manager is responsible for owning and scaling the full digital commerce business across website, mobile app, and operational ecosystem. The role drives sustainable growth in revenue and profitability while improving customer retention (MARC as the north-star metric), ensuring operational excellence, and leading a high-performing cross-functional team. The role is accountable for end-to-end e-commerce P&amp;L performance, digital strategy execution, and continuous improvement of customer experience, unit economics, and service quality.</p> <p> </p> <p> <strong>Job Responsibilities</strong> </p> <ul> <li>Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service </li> <li> Drive MARC growth through acquisition, retention, and reactivation strategies, ensuring sustained month-on-month improvement </li> <li> Deliver GMV and net revenue targets in line with the annual business plan across website and mobile app </li> <li> Improve profitability per order by optimizing commercial levers, cost structure, and operational efficiency </li> <li> Ensure strong operational KPIs including on-time delivery, low cancellation rates, and optimized cost per order </li> <li> Own and manage the e-commerce commercial calendar in coordination with Commercial teams </li> <li> Co-own the digital and tech roadmap with CX/Tech teams to ensure alignment with business priorities and customer needs </li> <li> Conduct monthly performance reviews with Operations and Finance, identifying gaps, inefficiencies, and improvement opportunities </li> <li> Lead cross-functional execution across Commercial, Operations, CX, Marketing, Tech, and Finance to deliver annual targets </li> <li> Lead, manage, and develop a growing e-commerce team (~80 members, including 5 direct reports) </li> <li> Drive innovation, digitization, and marketplace expansion initiatives to unlock new growth channels </li> <li> Own monthly and quarterly performance reporting to the Digital Steering Committee with clear variance analysis and mitigation plans</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Bachelor s degree or higher </li> <li> 10+ years of overall business experience, with at least 2 3 years in e-commerce leadership roles </li> <li> Strong preference for Grocery or FMCG e-commerce experience </li> <li> Proven experience managing end-to-end e-commerce or digital P&amp;L responsibility </li> <li> Strong commercial and financial acumen with ability to manage key metrics such as GMV, MARC, ROAS, AOV, retention, and cost per order </li> <li> Experience in marketplaces (e.g., Amazon, Jumia, Noon, or similar platforms) is highly desirable </li> <li> Strong leadership experience managing large, cross-functional teams </li> <li> High proficiency in Arabic and English </li> <li> Strong analytical mindset with data-driven decision-making capability </li> <li> Entrepreneurial mindset with strong execution focus and ownership mentality</li> </ul> <ul> <li>Attractive compensation package </li> <li>Social and medical insurance</li> <li>Collaborate with industry-leading tech talents</li> <li>Nurture your career in a dynamic growth culture</li> </ul><p></p></section>

KOULLS DRIVER & EATS FRANCHISE OWNERLaunch Your Entrepreneurial Adventure (if offer is close send application at job@koulls.com) ABOUT THE ROLEJoin the KOULLS Eats franchise network and launch your own business in the dynamic premium food delivery sector. As a KOULLS Eats franchisee, you will benefit from the power of a brand committed to quality while running your local operation with autonomy. You will be the operational leader of your designated territory, ensuring end-to-end service excellence. MAIN RESPONSIBILITIESo Develop Your Network: Recruit, train, retain, and motivate a community of high-quality delivery partner drivers.o Cultivate Partnerships: Prospect, onboard, and support restaurants in your territory to join the KOULLS Eats platform.o Guarantee the Experience: Ensure exceptional customer service for consumers, delivery partners, and restaurant partners.o Manage Operations: Oversee order flows, optimize delivery logistics, and guarantee delivery times.o Drive Growth: Implement commercial and marketing actions to develop your local market and brand awareness.o Embody the Values: Uphold the quality, safety, and sustainability commitments of the KOULLS Eats charter.o Run Your Business: Manage the financial, logistical, and HR aspects of your franchise. WHAT WE OFFER YOUo A Distinctive Brand: Rights to use the KOULLS Eats brand, recognized for its quality standards.o A Complete Ecosystem: Access to our proprietary technology platform, management tools, and operational base.o Tailored Support: Intensive initial training and dedicated ongoing support (operations, marketing, technical).o A Protected Territory: An exclusive operating area defined by contract, with analyzed market potential.o Growth Levers: Access to national marketing campaigns and local promotional tools.o The Power of Data: Dashboards and analytics to manage your performance with precision. THE PROFILE WE ARE LOOKING FORo An Entrepreneur: Strong motivation to build and grow your own business.o An Inspiring Manager: Proven experience in team management and leadership.o A Skilled Negotiator: Business and relationship-building skills to develop a partner network.o An Agile Organizer: Ability to manage complex operations and solve problems under pressure.o A Service-Oriented Individual: Strong customer service and quality orientation.o An Advantage: Experience in the restaurant, logistics, e-commerce, or franchise network sectors.o Prerequisite: Ability to make the required initial investment (details provided during discussions). PARTNERSHIP TERMSo A franchise agreement with a clear and transparent royalty model.o Full-time commitment to ensure the development of your business.o Required initial investment (entry fees, working capital, equipment).o Full adherence to the KOULLS Eats quality and ethical charter.o Location: ALL REGIONS OF THE WORLD STILL AVAILABLE HOW TO EXPRESS YOUR INTERESTReady to take control of your future? Send us your CV along with a cover letter outlining your entrepreneurial project and your motivation for joining KOULLS Eats to: job@koulls.com Shortlisted candidates will be contacted for an initial discovery Chatting. KOULLS Eats values diverse talent and promotes equal opportunities. The granting of the franchise is conditional upon approval of the application and proof of the ability to recruit 250 DRIVERS & 150 DELIVERY MAN in your franchise area before the final contract is signed.

KOULLS DRIVER & EATS FRANCHISE OWNERLaunch Your Entrepreneurial Adventure (if offer is close send application at job@koulls.com) ABOUT THE ROLEJoin the KOULLS Eats franchise network and launch your own business in the dynamic premium food delivery sector. As a KOULLS Eats franchisee, you will benefit from the power of a brand committed to quality while running your local operation with autonomy. You will be the operational leader of your designated territory, ensuring end-to-end service excellence. MAIN RESPONSIBILITIESo Develop Your Network: Recruit, train, retain, and motivate a community of high-quality delivery partner drivers.o Cultivate Partnerships: Prospect, onboard, and support restaurants in your territory to join the KOULLS Eats platform.o Guarantee the Experience: Ensure exceptional customer service for consumers, delivery partners, and restaurant partners.o Manage Operations: Oversee order flows, optimize delivery logistics, and guarantee delivery times.o Drive Growth: Implement commercial and marketing actions to develop your local market and brand awareness.o Embody the Values: Uphold the quality, safety, and sustainability commitments of the KOULLS Eats charter.o Run Your Business: Manage the financial, logistical, and HR aspects of your franchise. WHAT WE OFFER YOUo A Distinctive Brand: Rights to use the KOULLS Eats brand, recognized for its quality standards.o A Complete Ecosystem: Access to our proprietary technology platform, management tools, and operational base.o Tailored Support: Intensive initial training and dedicated ongoing support (operations, marketing, technical).o A Protected Territory: An exclusive operating area defined by contract, with analyzed market potential.o Growth Levers: Access to national marketing campaigns and local promotional tools.o The Power of Data: Dashboards and analytics to manage your performance with precision. THE PROFILE WE ARE LOOKING FORo An Entrepreneur: Strong motivation to build and grow your own business.o An Inspiring Manager: Proven experience in team management and leadership.o A Skilled Negotiator: Business and relationship-building skills to develop a partner network.o An Agile Organizer: Ability to manage complex operations and solve problems under pressure.o A Service-Oriented Individual: Strong customer service and quality orientation.o An Advantage: Experience in the restaurant, logistics, e-commerce, or franchise network sectors.o Prerequisite: Ability to make the required initial investment (details provided during discussions). PARTNERSHIP TERMSo A franchise agreement with a clear and transparent royalty model.o Full-time commitment to ensure the development of your business.o Required initial investment (entry fees, working capital, equipment).o Full adherence to the KOULLS Eats quality and ethical charter.o Location: ALL REGIONS OF THE WORLD STILL AVAILABLE HOW TO EXPRESS YOUR INTERESTReady to take control of your future? Send us your CV along with a cover letter outlining your entrepreneurial project and your motivation for joining KOULLS Eats to: job@koulls.com Shortlisted candidates will be contacted for an initial discovery Chatting. KOULLS Eats values diverse talent and promotes equal opportunities. The granting of the franchise is conditional upon approval of the application and proof of the ability to recruit 250 DRIVERS & 150 DELIVERY MAN in your franchise area before the final contract is signed.

<ul><li><p>Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.</p></li><li><p>Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts and ensures order delivery to the customer on the promised date.</p></li><li><p>Achieve and maintain high CSI rating.</p></li><li><p>Sale / promotion of spare parts &amp; accessories.</p></li><li><p>Offering new products &amp; Accessories to customers.</p></li><li><p>Achieve monthly and annual sales and profit target.</p></li><li><p>Follow up with customers for new order.</p></li><li><p>Creating new customers / sales through personal contact, Tel calls, SMS etc.</p></li><li><p>Close all invoices and apply it with its cash receipts.</p></li><li><p>Receive customer enquiries and identify the correct part numbers using the parts catalogues.</p></li><li><p>Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from Central Warehouse and other branches.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>&nbsp;Good command of English</p></li><li><p>Excellent communication skills</p></li><li><p>Microsoft office suite</p></li><li><p><strong>Must have a car &amp; driver license.&nbsp;</strong></p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a skilled and adaptable Full-Stack Developer to join the technology team of a fast-growing, early-stage company building a multi-sided digital platform.<br> You will take technical ownership of an existing application and play a hands-on role in making it fully functional, stable, and ready for launch.<br> In this role, you will work across the backend and frontend of the product, with a particular focus on troubleshooting, improving, and completing the existing backend infrastructure.<br> The application is already substantially built, so this is not a role focused purely on building from scratch.<br> You will assess the current setup, identify what needs to be fixed or improved, and make practical decisions on whether to optimize, rebuild, or simplify different parts of the product.<br> You will work closely with the founder across the customer-facing application and internal platforms, ensuring that core functionality, data flows, integrations, and real-time processes work reliably from end to end.<br> Responsibilities Take full technical ownership of the existing application and assess what needs to be fixed, improved, optimized, or rebuilt.<br> Troubleshoot and improve backend functionality, with a strong focus on authentication, user profiles, databases, order flows, and real-time syncing.<br> Work across the product’s main interfaces, including the customer app, driver app, retailer dashboard, and admin dashboard.<br> Review the existing Lovable-built application and make improvements while identifying areas that may require rebuilding or restructuring.<br> Build, maintain, and optimize backend functionality using Supabase and related technologies.<br> Manage and work with code hosted on GitHub, ensuring a clean and maintainable development setup.<br> Ensure customer, driver, retailer, and admin data flows correctly across the platform.<br> Troubleshoot authentication, sign-in, profiles, dashboards, order management, and real-time updates.<br> Ensure end-to-end order and operational flows function correctly across different user types.<br> Work with booking, calendar-based, and other workflow-driven functionality where required.<br> Identify technical issues proactively and recommend practical solutions based on scalability, reliability, and maintainability.<br> Test functionality thoroughly and resolve bugs or issues before launch.<br> Maintain clear documentation of the product setup, technical decisions, and key workflows.<br> Explain technical decisions, challenges, and recommendations clearly to a non-technical founder.<br> Work independently and manage technical priorities with minimal supervision.<br> Ensure a smooth technical handover and knowledge transfer if additional developers are brought into the team in the future.<br> 3+ years of experience in full-stack development, with strong backend development experience.<br> Hands-on experience working with Lovable or strong familiarity with AI-assisted application development platforms.<br> Strong experience with Supabase or similar backend, database, and authentication platforms.<br> Comfortable working with GitHub and existing codebases.<br> Proven experience troubleshooting, improving, and completing existing applications rather than only building new products from scratch.<br> Strong understanding of authentication, user profiles, databases, APIs, dashboards, and application workflows.<br> Experience working with real-time data, syncing, notifications, or similar live application functionality.<br> Experience working across multiple user interfaces or role-based platforms.<br> Strong problem-solving skills and the ability to quickly understand an existing technical setup.<br> Ability to determine when existing functionality should be fixed or optimized versus rebuilt.<br> Comfortable working independently and taking full technical ownership of a product.<br> Strong communication skills and the ability to explain technical concepts clearly to non-technical stakeholders.<br> Comfortable working in an early-stage, founder-led environment with a high level of ambiguity and ownership.<br> Strong attention to detail, reliability, and a practical approach to solving technical problems.<br> Nice to Have Experience building multi-sided products involving customers, drivers, retailers/vendors, and administrators.<br> Experience with real-time order tracking or operational workflows.<br> Experience quickly rebuilding or restructuring parts of an application when the existing architecture is difficult to maintain.<br> Experience working in early-stage startups or founder-led environments.<br> Ability and willingness to collaborate on-site in the future if required.<br></span> </div>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, specializing in high-value, innovative customer service solutions. The company focuses on customized outsourcing services that address each client’s unique business needs and help them concentrate on their core operations. With global coverage and a strong understanding of diverse cultures and industry best practices, ETISAL International designs tailored service models that enhance client and end-customer experiences. The organization emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International also invests in its people, recognizing human capital as a key driver of service excellence and long-term partnerships. Role Description The English Back Office Agent (Voice/Non-Voice) is a full-time, on-site position based in El Abasia El Qeblia. In this role, team members handle customer-related tasks through both voice calls and non-voice channels such as email, chat, and system updates, ensuring accurate and timely responses. Daily responsibilities include processing customer requests, updating records in internal systems, documenting interactions, and following established workflows and service-level agreements. Agents collaborate with supervisors and other teams to resolve issues, escalate complex cases, and maintain clear communication about customer needs and service status. The role requires consistent adherence to company policies, performance targets, and quality standards while maintaining a professional and customer-focused attitude. Qualifications Bachelor's degree is required. Good command of English (B1/B2 or above). Strong attention to detail and accuracy. Good analytical and problem-solving skills. Ability to review and process applications efficiently. Basic understanding of AML (Anti-Money Laundering) and KYC (Know Your Customer) principles is preferred. Good computer skills and ability to work with different systems. Strong communication and teamwork skills. Ability to work under pressure and meet deadlines. Flexibility to handle chat support when required.

Company Description Dataloops delivers innovative AI solutions that turn data into a core driver of business innovation. The company leverages advanced techniques in natural language processing, machine learning, and computer vision to help organizations unlock value from complex data. By reshaping how data is used across industries, Dataloops supports clients in building smarter, more efficient operations. Team members collaborate on cutting-edge AI products that address real-world challenges and support market transformation. Role Description The Business Development (ERP) role is a full-time, on-site position based in Alexandria, Egypt. This role focuses on identifying and developing new business opportunities for ERP solutions, building and nurturing relationships with potential and existing clients, and managing the full business development cycle from prospecting to closing deals. Day-to-day responsibilities include conducting market research, generating leads, qualifying prospects, preparing and delivering presentations and product demonstrations, and coordinating with technical and product teams to align solutions with client needs. The role also involves maintaining accurate records in CRM tools, providing high-quality customer service, and contributing to sales strategies and revenue growth initiatives. Qualifications Candidates should possess strong Analytical Skills for evaluating markets, understanding client requirements, and assessing ERP solution fit. Candidates should possess excellent Communication skills for presentations, negotiations, and clear collaboration with internal and external stakeholders. Candidates should possess Lead Generation skills, including prospecting, outreach, and pipeline management. Candidates should possess Market Research skills to identify trends, competitors, and opportunities in ERP and AI-driven solutions. Candidates should possess solid Customer Service skills to ensure a positive client experience and long-term partnerships. Experience in ERP systems, Saa S, or B2B technology sales or business development is highly beneficial. Ability to work independently, meet targets, and manage multiple opportunities simultaneously. Bachelor’s degree in Business, Marketing, Information Systems, or a related field is preferred.

Company Description Try Dataloops (Dataloops) delivers innovative AI solutions that help organizations turn data into a core driver of business innovation and competitive advantage. The company leverages advanced natural language processing, machine learning, and computer vision technologies to address complex market challenges. Team members collaborate across disciplines to design scalable, data-centric products and services. Joining Try Dataloops means working in a fast-evolving environment where experimentation, continuous learning, and impactful problem-solving are highly valued. Role Description This is a full-time, on-site Sales Accountant role based in Alexandria, Egypt. The Sales Accountant will manage day-to-day accounting activities related to sales operations, including recording and reconciling revenue, monitoring accounts receivable, and ensuring accurate invoicing and billing. The role involves preparing and reviewing financial statements and sales reports, supporting budgeting and forecasting activities, and providing financial insights to the sales and management teams. The Sales Accountant will coordinate with internal stakeholders to resolve discrepancies, maintain compliance with relevant accounting standards and company policies, and contribute to process improvements that enhance financial accuracy and efficiency. Qualifications Candidates should possess strong skills in Accounting and Finance, including solid knowledge of core principles and practices. Candidates should possess experience preparing and reviewing Financial Statements, with attention to accuracy and compliance. Candidates should possess proficiency in Accounting Software and related digital tools used for sales and revenue tracking. Candidates should possess strong Analytical Skills for interpreting sales data, identifying trends, and supporting decision-making. Bachelor’s degree in Accounting, Finance, or a related field, or equivalent practical experience. Experience in a sales-focused or revenue accounting role is beneficial. Strong organizational skills, attention to detail, and the ability to manage multiple deadlines. Effective communication skills and the ability to collaborate with cross-functional teams.

About the job<br>Capital Drilling (Egypt) Ltd is a highly respected mineral exploration drilling company with operations in Egypt. We are known for our commitment to operational excellence and ambitious growth strategies. We are seeking applications for the Administrator Specialist position from dedicated and professional individuals who would like to join our dynamic team.<br>This role will provide a vital opportunity to be part of a team that ensures the smooth and efficient administrative.<br>Administrator Specialist<br>Location: Sukari, Marsa Allam- Egypt<br>The Administrator Specialist plays a vital role in ensuring the efficient and organized management of administrative and logistical operations on-site. This role is responsible for handling financial disbursements, coordinating employee travel and site access, maintaining accurate records, and ensuring smooth daily operations that support both employees and management.<br>The Administrator Specialist contributes directly to the seamless functioning of the site by managing petty cash, travel logistics, documentation, and administrative compliance.<br>Responsibilities<br> Manage the site petty cash fund, including disbursements and payment of<br>maintenance and administrative expenses<br> Handle flight bookings for national employees<br> Maintain travel analysis reports and records for monthly payment processing<br> Coordinate local transport services for employees and manage driver scheduling<br> Oversee site access for newcomers and visitors by preparing security permits<br> Ensure housekeeping standards are maintained and process site clearance<br>forms with the necessary approvals<br> Process employee refunds and submit documentation to the Cairo office<br> Other duties as directed<br>Requirements<br> Bachelor’s degree in business administration, Management, or a related field<br> Highly effective communicator in Arabic & English<br> Ability to work on rotation schedule: 20 days on Site/ 10 days Off site<br> Proficiency in MS Office Suite (Word, Excel, Share Point, Teams etc.)<br> High attention to detail with strong organizational and record-keeping skills<br> Excellent interpersonal skills with the ability to handle multiple tasks<br> Good time management<br> Ability to work under pressure<br><br>Interested candidates can apply by sending their CV at (human.resources@capdrill.com)

مسؤولي مبيعات خبرة 3 سنوات شرط أساسي– منتجات أسمنتية (الإنترلوك، الطوب الأسمنتي، وحلول رصف البرادورة) أو إنشاءات أو تطوير عقاري وصف المجموعة بدأت مجموعة بريك ميكر للمنتجات الأسمنتية رحلتها في يناير 2010 كمورد متخصص البناء، وسرعان ما أقامت المجموعة علاقات قوية مع كبرى شركات المقاولات وتطوير العقارات في مصر، وأصبحت شريكًا ناجحًا في العديد من المشاريع العقارية الرائدة بفضل قدرتها على تلبية احتياجات العملاء في الوقت المناسب<br>وصف الوظيفة: هل أنت محترف مبيعات موجه نحو تحقيق النتائج ولديك فهم قوي لقطاع الإنشاءات ومواد البناء؟ نبحث عن مسؤولي مبيعات ديناميكيين للانضمام إلى فريقنا، متخصصين في ترويج وبيع منتجاتنا الأسمنتية عالية الجودة. هذه فرصة ممتازة لدفع النمو وبناء علاقات قوية مع العملاء ضمن سوق الإنشاءات المزدهر.<br>المسؤوليات الرئيسية:1- تحديد، استقطاب، واكتساب عملاء جدد ضمن قطاعات الإنشاءات، المقاولات، التطوير العقاري، وبيع مواد البناء بالجملة والتجزئة.2- إدارة وتنمية العلاقات مع العملاء الحاليين، لضمان مستويات عالية من رضا العملاء وتكرار الأعمال.3- ترويج وبيع مجموعتنا من المنتجات الأسمنتية بفعالية، بما في ذلك بلاط الإنترلوك، الطوب الأسمنتي، وحلول رصف البرادوراة4- إجراء أبحاث السوق لتحديد فرص المبيعات، فهم احتياجات العملاء، ومراقبة أنشطة المنافسين.5- إعداد وتقديم عروض مبيعات وعروض تقديمية مقنعة للمنتجات للعملاء المحتملين والحاليين.6- تطوير عروض أسعار ومقترحات مخصصة بناءً على متطلبات العميل ومواصفات المشروع.7- تحقيق وتجاوز أهداف المبيعات ومؤشرات الأداء الرئيسية (KPIs) الشهرية/الربع سنوية.8- الاحتفاظ بسجلات دقيقة لأنشطة المبيعات، تفاعلات العملاء، وتوقعات المبيعات باستخدام برامج إدارة علاقات العملاء (CRM).9-التعاون مع فرق الإنتاج واللوجستيات لضمان التسليم في الوقت المحدد ورضا العملاء.10- البقاء على اطلاع دائم بمعرفة المنتج، اتجاهات الصناعة، وعروض المنافسين.<br>المتطلبات:1-درجة البكالوريوس في المبيعات، التسويق، إدارة الأعمال، أو مجال ذي صلة.2-سنتين خبرة مثبتة مبيعات مواد البناء، وتحديداً مع المنتجات الأسمنتية (الإنترلوك، الطوب، بلاط الرصف) أو مواد البناء ذات الصلة.3- فهم قوي لمشاريع البناء، واحتياجات المقاولين، وسلسلة توريد مواد البناء.4- مهارات ممتازة في التواصل، التفاوض، والعلاقات الشخصية.5- قدرة مثبتة على تحقيق أهداف المبيعات وبناء علاقات قوية مع العملاء.6-محفز ذاتياً، استباقي، وموجه نحو تحقيق الأهداف.7- إتقان استخدام برامج Microsoft Office Suite.8- رخصة قيادة سارية المفعول والقدرة على السفر بشكل مكثف ضمن المنطقة المحددة.9-إتقان اللغتين الإنجليزية والعربية (كتابة وتحدثاً).<br>المميزات:راتب شهري صافي اساسي من 10 الاف وحتي 15 الف تحدد بالمقابلة حسب الخبرة والكفاءةتوفير وسيلة الانتقالات ( سيارة ملاكي) للانتقال للعملاء علي نفقة الشركةعمولة مجزية علي المبيعات والتحصيلفرص للترقي بفريق العمل حسب الكفاءة

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview This role is responsible for customer claims handling operations. Scope is inclusive of customer service activities and 3rd Party Logistics operations within the French BU and is key to ensuring claims made by customers are administered correctly and appropriate remedial action taken. The role holder will have to work with warehouse, cost accounting, 3PL teams and customer collaboration / services. Responsibilities Claims and Return Management Manage Returns Receive notification about return delivery from customer/sales (in rare cases only large quantity errors, health issues, damages etc.) and align on issue resolution with the customers Get approval for delivery note from Sales team and Inform the delivery driver for pick up of goods Manage Refusals Receive information about order refused after reaching customer premise Consider customer credit in system (only if billing document prepared) Handle Penalties Analyze the proforma document (received from customer/sales) to understand why customer is penalizing Setup &amp; continuous improvement of tool for tracking penalties (including analytics for penalties) Triage the kind of penalties received and Process agreed upon penalties Budget monitoring &amp; Reporting and consolidate respective end-of-month findings Process Management Design and Maintain processes and SOP Ensure processes application in function specific operations by doing routine checks on number of times they were open and blocking new SOPs from being implemented without approval Define a framework for updating the SOPs and manage change request for updating SOPs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proficiency in English and French (written and spoken C1)</li><li>Demonstrated stakeholder management experience with both internal and external customers working within customer service and ideally customer claims management (usually min 1 yrs exp.)</li><li>Working Knowledge of MRP required (pref. SAP)</li><li>Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable</li><li>Excel &amp; Office package advanced knowledge mandatory</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview This role is responsible for customer claims handling operations. Scope is inclusive of customer service activities and 3rd Party Logistics operations within the French BU and is key to ensuring claims made by customers are administered correctly and appropriate remedial action taken. The role holder will have to work with warehouse, cost accounting, 3PL teams and customer collaboration / services. Responsibilities Claims and Return Management Manage Returns Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.) and align on issue resolution with the customers Get approval for delivery note from Sales team and Inform the delivery driver for pick up of goods Manage Refusals Receive information about order refused after reaching customer premise Consider customer credit in system (only if billing document prepared) Handle Penalties Analyze the proforma document (received from customer/sales) to understand why customer is penalizing Setup &amp; continuous improvement of tool for tracking penalties (including analytics for penalties) Triage the kind of penalties received and Process agreed upon penalties Budget monitoring &amp; Reporting and consolidate respective end-of-month findings Process Management Design and Maintain processes and SOP Ensure processes application in function specific operations by doing routine checks on number of times they were open and blocking new SOPs from being implemented without approval Define a framework for updating the SOPs and manage change request for updating SOPs Qualifications Proficiency in English and French (written and spoken C1) Demonstrated stakeholder management experience with both internal and external customers working within customer service and ideally customer claims management (usually min 1 yrs exp.) Working Knowledge of MRP required (pref. SAP) Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable Excel &amp; Office package advanced knowledge mandatory</p> </div>