Job Description

Roles & Responsibilities

We're looking for an German-speaking Customer Service Representative with a problem-solving mindset to join a community of customer service experts. Apply now and start something brilliant with Transcom!

What's in it for YOU!

• Best salary in the market.
• Transportation provided.
• Medical and social insurance.
• Location is in New Cairo.
• International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
• One month paid training course that will introduce you to the specifics of the job.

Join us as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level.

In this role, you will:

• Support a fast-growing mobility platform, helping deliver reliable ride-hailing and everyday transportation solutions to millions of users.
• In this role, you will contribute to account management and growth initiatives, strengthen relationships with driver-partners and strategic clients, and help bring seamless, customer-focused mobility experiences to market across digital and on-the-ground touchpoints.
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.
• Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.
• Work rotational shifts 24/7.

Desired Candidate Profile

To be successful in this role, the following is needed:

• C1/B2 written and spoken proficiency in German.
• Strong verbal and written communication and interpersonal skills, such as empathy and listening.
• Ability to quickly absorb information, adapt, and respond to change.
• Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.