Call Center Jobs in Egypt

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with a history spanning nearly 47 years. The company has evolved to meet the demands of the AI era, embracing sharper, more modern, and empathetic ways of working. TP focuses on combining human insight with intelligent technology to deliver high-quality customer experience solutions. The organization is future-oriented, aiming to remain a trusted partner for clients worldwide. TP offers diverse career opportunities and a dynamic environment for people who want to grow in customer service and digital support roles.<br>Role Description This is a full-time, on-site Call Centre Agent role located in Egypt for graduates at the B2/C1 language proficiency level, with a salary range of 19K–20K. The Call Centre Agent will handle incoming and outgoing customer calls, respond to inquiries, provide accurate information, and resolve issues efficiently. Daily tasks include documenting interactions, following established procedures, and escalating complex cases when needed. The role also involves meeting performance targets, maintaining a high standard of service quality, and adhering to company policies and compliance requirements. Agents will collaborate with their team leaders and colleagues to improve customer experience and support continuous process improvement.<br>Qualifications<br> Strong spoken and written communication skills in the required language (B2/C1 level) and clear, professional telephone etiquette. Customer service skills, including active listening, problem-solving, and the ability to handle difficult or escalated calls calmly. Basic computer literacy, including the ability to work with call centre software, CRM tools, and standard office applications. Time management and organizational skills, with the ability to multitask and manage call queues while maintaining accuracy. Ability to work on-site in Egypt on a full-time schedule, including shifts, weekends, or holidays as required. Bachelor’s degree or equivalent education level (graduates preferred); prior call centre or customer support experience is an advantage. Team-oriented mindset, reliability, and a strong commitment to meeting performance targets and quality standards. Willingness to learn, adapt to new technologies and processes, and participate in ongoing training and development.

As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.<br>Key Responsibilities:<br>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information on HSBC products, services, and procedures. Identify customer needs and offer appropriate solutions or escalate when necessary. Ensure all interactions comply with HSBC’s service standards and regulatory requirements. Maintain accurate records of customer interactions and transactions. Contribute to team goals by achieving individual performance targets.<br><br>Skills & Competencies:<br>Strong communication and active listening skills. Customer service orientation with problem-solving ability. Ability to multitask and manage time effectively in a fast-paced environment. Team player with adaptability to changing business needs.

<h2>Job Description</h2><p><strong>Fully Remote Position</strong></p><p>We are a Canadian-based company hiring remotely across multiple regions, looking for skilled and ambitious <strong>Remote Outbound Call Coordinators and Sales Team Members</strong>.</p><p>We are seeking individuals with strong communication and client relationship skills. If you are driven to achieve and motivated by competitive earning potential, we want to hear from you.</p><h2>Key Tasks</h2><ul><li>Make outbound calls to qualify and progress leads.</li><li>Present and explain the basics of our services.</li><li>Schedule follow-up meetings.</li><li>Build trust and rapport with clients.</li><li>Assist clients through the next steps of the application process.</li></ul><h2>What We Offer</h2><ul><li>Compensation includes base pay plus performance-based incentives.</li><li>Fully remote work environment.</li><li>Flexible scheduling available based on performance and consistency.</li><li>Supportive team environment focused on growth and career development.</li><li>Additional coaching and training opportunities available.</li></ul><h2>Skills</h2><ul><li>Strong English communication skills required.</li><li>French-speaking opportunities may also be available.</li><li>Remote work setup: PC or laptop, reliable internet connection, quality headset, and microphone.</li><li>Previous sales or telemarketing experience is considered an asset.</li><li>Results-driven with strong negotiation skills and a proven ability to convert leads.</li><li>Flexible availability, with the ability to work within a chosen timeframe during standard business hours (9 AM to 5 PM ET).</li></ul><h2>Preferred Candidate</h2><p><strong>Residence Location:</strong></p><ul><li>Abu Dhabi, United Arab Emirates</li><li>Algeria</li><li>All African Countries</li><li>All Arab Countries</li><li>Cairo, Egypt</li><li>Egypt</li><li>Lebanon</li><li>Morocco</li><li>Syria</li><li>United Arab Emirates</li></ul>

Job Summary:Responsible for monitoring and analyzing an organization’s security posture on an ongoing basis. Managing SOC team’s goal to detect, analyze, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes in order to ensure Maintaining the confidentiality, integrity and availability of business data and protect the bank information<br>Job Responsibilities:Lead SOC team to Act upon security & operational issues/incidents within a 24x7 Managed Security Service Environment. Lead the process of Investigation and analyzing security incidents to determine the root cause, impact, and potential remediation actions. Provide guidance and support to other IT teams and stakeholders on security incident response and remediation. Stay up to date with the latest cybersecurity threats and trends and implement necessary security measures to protect against them. Collaborate with other IT teams and stakeholders to ensure successful incident response and remediation. Propose, analyze, and introduce new technologies or products to increase the information security level (based on defined risks) Coordinate and support the containment and eradication of security incidents. Provide consultancy to internal and external parties in order to reduce the impact of security incidents. Lead SOC team to design/implement/document security operation center processes and procedures. Ensure applying SOC recommended security controls/countermeasures on security devices/system. Create of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Follow up Incident resolutions for various offenses/incidents. Ensure compliance with SLA, process adherence and process improvisation to achieve security operational center objectives. Lead Security Operation Center team to Perform threat management, threat modelling,Continually assess the overall effectiveness of Security Monitoring solutions. Lead the cyber security threat intelligence and threat hunting activities. <br>Job Qualifications:Bachelor’s degree in computer science or Equivalent Minimum 10 year’s professional IT experience Experience in Information Security Standard “IS0 27xx, PCI”Experience in security device management and SIEMExperience in Security Scans and take required actions/controls

Key Responsibilities:1. Customer Interaction & Service Excellence:· Handle inbound and outbound customer inquiries professionally and efficiently across all channels.· Follow established scripts, SOPs, and workflows to ensure accurate and consistent service delivery.· Ensure first-contact resolution (FCR) wherever possible to enhance customer experience.· Demonstrate empathy, clarity, and ownership in every interaction.2. COPC-Aligned Process Adherence:· Adhere to all Key Customer-Related Processes (KCRPs) defined by the organization.· Follow process controls, accuracy checks, and compliance requirements to reduce errors and recontacts.· Ensure each handled transaction meets COPC service, quality, and compliance standards.· Report process gaps, system issues, and customer pain points to supervisors for improvement.3. Quality & Continuous Improvement:· Participate in Transaction Monitoring (QA evaluations) and apply feedback received from QA and Team Leads.· Achieve required quality benchmarks such as accuracy, critical error avoidance, and communication standards.· Attend required training, calibrations, refresher sessions, and coaching sessions.· Contribute to process improvement by sharing recurring customer issues and suggestions.4. Collaboration & Communication:· Work closely with the Team Lead and QA & Training Officer to support coaching and development initiatives.· Attend briefings, team huddles, and performance review sessions.· Escalate unresolved or high-impact cases following the escalation process. Requirements & Qualifications:· Previous customer service or contact center experience.· Strong communication skills in Arabic & English.· Ability to work in a fast-paced, KPI-driven environment.· Familiarity with CRM/ACD systems.· Strong problem-solving skills, positive attitude, and customer-first mindset.. Working on weekends or late shifts. Weekends can be shifted.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Full-Floor Execution: He handles the daily physical workload of picking orders, replenishing high-reach racks, and moving stock to where itis needed most. Heavy Machinery Operation: He regularly operates forklifts and electric transpallets to move large quantities of stock safely through theaisles and loading bays. Loading & Offloading: He takes charge of the physical loading of outgoing logistics trucks and the offloading of incoming shipments,ensuring everything is stacked securely and counted correctly. Accuracy & Speed: He ensures that every order picked or pallet moved matches the system requirements, reducing the need fordouble-checking or corrections. Safety & Housekeeping: He sets a high standard for safety by following all warehouse rules, keeping aisles clear, and ensuring tools andequipment are used properly and stored safely.<br><br>Qualifications<br><br>Proven experience and valid certification in operating Forklifts and Electric Pallet Jacks.3+ years of experience working in a heavy Ops warehouse or distribution center environment. Capable of handling the physical demands of a 100% "on-the-floor" role, including lifting, bending, and loading heavy goods. Basic experience using handheld and systems to track and manage inbound, outbound and logistics.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>An expert level professional technical specialist for Data Center Mobile & Fixed Core Infrastructure team, technical mentor to a team who is responsible for the end-to-end delivery of design, planning, and optimization of technology center and energy saving solutions across different technologies and vendors. Liaise with different business domains to capture business requirements and customers’ needs.</p> <h4>Role profile</h4> <p>Lead the end-to-end core networks and transmission solution design and delivery, managing technology solution projects and implementation phases in electromechanical infrastructure according to customer requirements and European standard KPIs.<br> Communicate and influence effectively across technology and business stakeholders in global multi-cultural teams.<br> Act as the technical representative of the project teams and competence area to all stakeholders, including the customer and technology management.<br> Deliver technical proposals and share in the overall team strategy in addition to solution design documents (HLD/LLD).<br> Evaluate and identify opportunities to add value to the business as a consultant to customer teams in addition to advising and sharing experience on complex issues by providing technical guidance to project team members.<br> Work closely with the infrastructure architecture and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review meetings.<br> Handle and follow up on new systems installation with the administration team as a prerequisite to projects.<br> Manage the stream of projects from the infrastructure implementation till handover to system administration and operations.<br> Apply health and safety consequences associated with network engineering.<br> Coordinate with team to reach team goals as team spirit and engagement.</p> <h4>Competencies and qualifications</h4> <ul> <li>Strong understanding of infrastructure technology centers design European standards CDCS, TIA 942, and Uptime.</li> <li>Strong understanding of energy saving according to European standards EUREM and American standards CEM.</li> <li>Strong understanding of health safety OSHA certificate.</li> <li>Integration and deployment work delivery.</li> <li>Track record of high/low level integration solutions design.</li> <li>Technical/professional qualifications: <ul> <li>B.Sc. of Electric Power and Machines Department.</li> <li>2 to 4 years of experience in the telecom sector (data center infrastructure field).</li> </ul> </li> <li>Experience in energy management systems.</li> <li>Experience in delivering end-to-end data center infrastructure solution designs.</li> <li>Deep understanding of core network new technologies and roadmap products.</li> <li>Strong understanding of project management skills (methodologies and tools) proven by a successful track record of project delivery.</li> <li>Advanced knowledge of different programming and automation languages (C++, Python).</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increasing diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the relevant guidance provided during the application process.</p> <p>Together we can.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>An expert level professional technical specialist for data center mobile and fixed core infrastructure team, technical mentor to a team who is responsible for the end-to-end delivery of design, planning, and optimization of technology center and energy-saving solutions across different technologies and vendors. Liaise with different business domains to capture business requirements and customers’ needs.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Lead the end-to-end core networks and TX solution design and delivery, managing technology solution projects and implementation phases in electromechanical infrastructure according to customer requirements and European standard KPIs.</li> <li>Communicate and influence effectively across technology and business stakeholders in global multi-cultural teams.</li> <li>Act as the technical representative of the project teams and competence area to all stakeholders, including the customer and technology management.</li> <li>Deliver technical proposals and contribute to the overall team strategy in addition to solution design documents (HLD/LLD).</li> <li>Evaluate and identify opportunities to add value to the business as a consultant to customer teams, in addition to advising and sharing experience on complex issues by providing technical guidance to project team members.</li> <li>Work closely with the infrastructure architecture and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review meetings.</li> <li>Handle and follow up on new systems installation with the administration team as a prerequisite to projects.</li> <li>Manage the stream of projects from infrastructure implementation until handover to system administration and operations.</li> <li>Apply health and safety consequences associated with network engineering.</li> <li>Coordinate with the team to reach team goals, fostering team spirit and engagement.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>Strong understanding of infrastructure technology centers design European standards CDCS, TIA 942, and Uptime.</li> <li>Strong understanding of energy saving according to European standards EUREM and American standards CEM.</li> <li>Strong understanding of health safety OSHA certificate.</li> <li>Integration and deployment work delivery.</li> <li>Track record of high/low level integration solutions design.</li> <li>Technical/professional qualifications: <ul> <li>B.Sc. in Electric Power and Machine Department.</li> <li>2 to 4 years of experience in the telecom sector (data center infrastructure field).</li> <li>Experience in energy management systems.</li> <li>Experience in delivering end-to-end data center infrastructure solution designs.</li> <li>Deep understanding of core network new technologies and roadmap products.</li> <li>Strong understanding of project management skills (methodologies and tools) proven by a successful track record of project delivery.</li> <li>Advanced knowledge of different programming and automation languages (C++, Python).</li> </ul> </li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

About Us<br><br>Tasaheel is one of Egypt’s leading SME institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.<br><br>Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.<br><br>With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.<br><br>Overview<br><br>The SMEs Business Center Head will be responsible for managing and expanding a portfolio of SME clients while leading and developing a team of SME officers. The role focuses on meeting clients’ financial needs—including deposits, transactions, trade finance, and borrowing—while ensuring strong customer relationships, portfolio growth, and high team performance.<br><br>What You’ll Do<br><br>Lead, supervise, and mentor a team of SME officers to achieve business objectives.<br><br>Set clear performance targets for the team and ensure consistent achievement.<br><br>Support team members with training, coaching, and guidance to enhance skills and productivity.<br><br>Manage and grow a portfolio of SME customers while ensuring high levels of client satisfaction and retention.<br><br>Build strong relationships with decision-makers within client organizations.<br><br>Handle escalated client concerns and ensure timely, professional resolution.<br><br>Identify and execute cross-selling and upselling opportunities across financial products.<br><br>Drive client acquisition strategies to expand the SME portfolio.<br><br>Ensure team compliance with customer service standards, policies, and procedures.<br><br>Monitor market trends and competitor activities to identify growth opportunities.<br><br>Collaborate with internal departments to ensure efficient and seamless customer service delivery.<br><br>What Makes You a Good Fit<br><br>Minimum 5 years of experience in banking with a focus on SME banking.<br><br>Proven team leadership/people management experience.<br><br>Successful completion of a credit course (mandatory).<br><br>Strong leadership, communication, and negotiation skills.<br><br>Demonstrated success in portfolio growth and client relationship management.<br><br>Ability to motivate and guide a team toward achieving ambitious targets.<br><br>Excellent problem-solving and decision-making skills.<br><br>At Tasaheel, we believe that access to finance is not just a service—it’s a catalyst for transformation.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves key government and commercial clients in 10 languages from sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. Xceed offers a wide range of services, including inbound and outbound support, back office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is widely recognized with multiple international awards for outsourcing excellence, customer experience, sustainability, impact sourcing, and diversity, equity, and inclusion. Xceed also maintains several globally respected certifications in service quality, business continuity, information security, and occupational health and safety.<br>Role Description The Quality Center GSM Account role is a full-time, on-site position based in Cairo. The team member monitors and evaluates interactions and processes related to the GSM account to ensure compliance with quality standards and client requirements. Daily tasks include performing quality audits, documenting findings, preparing reports, and providing feedback and recommendations to improve performance and customer experience. The role involves collaborating with team leaders and operations staff to address quality issues, track corrective actions, and support continuous improvement initiatives. The position also requires using analytical tools and guidelines to identify trends, highlight risks, and contribute to training and coaching efforts, with communication conducted in English at a B1+ level.<br>Qualifications<br> <br>Strong analytical skills, including the ability to interpret data, identify patterns, and draw actionable insights. Proficiency in quality assurance to monitor performance, verify adherence to standards, and support process improvements. Experience in quality auditing, including conducting evaluations, documenting findings, and following up on corrective actions. Effective communication skills to deliver clear feedback, prepare concise reports, and collaborate with stakeholders in English (B1+ level or higher). Previous experience in contact center, BPO, or customer service environments is preferred. Familiarity with GSM or telecommunications accounts is an advantage. Ability to work on-site in Cairo, manage time effectively, and handle multiple tasks with attention to detail. Relevant education in business, communications, quality management, or a related field is beneficial.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><ul><li>Full-Floor Execution: He handles the daily physical workload of picking orders, replenishing high-reach racks, and moving stock to where it</li><li>is needed most.</li><li>Heavy Machinery Operation: He regularly operates forklifts and electric transpallets to move large quantities of stock safely through the</li><li>aisles and loading bays.</li><li>Loading &amp; Offloading: He takes charge of the physical loading of outgoing logistics trucks and the offloading of incoming shipments,</li><li>ensuring everything is stacked securely and counted correctly.</li><li>Accuracy &amp; Speed: He ensures that every order picked or pallet moved matches the system requirements, reducing the need for</li><li>double-checking or corrections.</li><li>Safety &amp; Housekeeping: He sets a high standard for safety by following all warehouse rules, keeping aisles clear, and ensuring tools and</li><li>equipment are used properly and stored safely.</li></ul><br>What you need to be successful<br><ul><li>Proven experience and valid certification in operating Forklifts and Electric Pallet Jacks.</li><li>3+ years of experience working in a heavy Ops warehouse or distribution center environment.</li><li>Capable of handling the physical demands of a 100% "on-the-floor" role, including lifting, bending, and loading heavy goods.</li><li>Basic experience using handheld and systems to track and manage inbound, outbound and logistics.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>BYD Experience Center Executive </span> <br> <br> <br> <br> <span>Date:&nbsp; </span> <span>Jul 1, 2026 </span> <br> <br> <br> <br> <span>Posting Closure Date:&nbsp; </span> <span>07/16/2026 </span> <br> <br> <br> <br> <span>Category:&nbsp; </span> <br> <br> <br> <br> <span>Career Level:&nbsp; </span> <br> <br> <br> <br> <span>Country/Government:&nbsp; </span> <span> </span><p> <span>Alexandria, Egypt </span> </p><br><br> #job-location.job-location-inline { display: inline; } <br> <br> <br> <br> <span> <span>Summary <br></span></span><p>Sales Executive - Retail Sales is responsible for building strong customer relationships, understanding needs, and offering suitable products and services that drive sales and loyalty.</p><br><br>Tasks <br>Identify potential customers via referrals and recommendations. Enter relevant information into CRM for retention/business development. Sell standard products/services; supervise a team of sales advisors. Respond to escalations and provide approvals as required. Record and process custom customer orders.<br>Education <br><p>Bachelor's degree in Business, Marketing, or a related field is preferred; strong sales experience is an asset.</p><br><br>Experience <br><p>3 to 5 years of experience in a similar role, with proven ability to work independently.</p><br><br>Skill <br>Customer Relationship Building Sales Negotiation &amp; Closing Product Knowledge &amp; Presentation Pipeline &amp; Opportunity Management Customer Focus<br>Competencies <br>Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.<br> <br> <br> <br> <br> <p> <span> <br><strong>Job Segment: </strong> <span>Retail Sales, CRM, Business Development, Retail, Technology, Sales </span> </span> </p><br><br> <br><br> </div>

The Service Center Team Leader directs daily workshop operations to maximize productivity, revenue, and vehicle turnaround times while maintaining strict OEM and ISO quality standards. This role leads the technical team through complex diagnostics, oversee end-to-end procurement and inventory control, and optimizes workflow processes from job initiation to vehicle delivery. By managing resources, controlling costs, and enforcing HSE compliance, the Service Center Team Leader ensures operational continuity, team capability, and exceptional customer satisfaction. Lead, plan, and direct daily workshop operations, supervising mechanical, electrical, and technical repair activities across fleet and customer vehicles to maintain operational workflow continuity. Plan and oversee preventive maintenance schedules, ensuring all vehicles are serviced, repaired, and delivered on time to meet agreed delivery dates and fleet availability targets. Design, implement, and oversee internal systems for workshop repair order processing and spare parts inventory management, ensuring accuracy, traceability, and efficient workflow control. Establish and enforce high repair quality standards, leading thorough diagnostic evaluations for complex mechanical or electrical issues, providing innovative solutions to minimize rework and repeat repairs. Maintain equipment assets, workshop tools, and facility machinery, ensuring routine maintenance, proper usage, calibration, and operational safety. Monitor vehicle performance trends, fuel efficiency metrics, and maintenance logs, verifying that all fleet vehicles meet company standards, national regulatory and safety requirements. Deliver assigned workshop revenue targets, labor sales, margin performance, and key performance indicators (KPIs) through effective resource utilization and job costing controls. Oversee real-time service completion and vehicle availability by continuously tracking daily workflow and productivity rates. Supervise, allocate tasks to, and direct foremen, technicians, and workshop support staff based on skill specializations and daily workload priorities. Coordinate rapid-response protocols for emergency roadside breakdowns, dispatching mobile repair units to minimize fleet downtime and restore operational availability. Drive targeted cost-control initiatives including operational savings and overhead reductions across workshop materials, utilities, labor, consumables, and maintenance expenses. Manage workshop productivity, labor allocation, bay capacity utilization, and vehicle throughput to optimize overall operational efficiency and eliminate service bottlenecks. Oversee the end-to-end procure-to-pay and inventory workflow for spare parts, managing stock levels, requisition approvals, and parts distribution to control maintenance costs. Design, implement, and develop internal systems for workshop repair order processing, work orders, maintenance logs, and spare parts inventory tracking to ensure complete data accuracy and operational traceability. Coordinate cross-functionally on various topics including Parts Inventory, Warranty, Operations, and corporate clients’ contracts to ensure smooth repair execution and seamless vehicle handovers. Support warranty processing, manufacturer recalls, and technical service bulletin executions in full alignment with operational guidelines. Address customer complaints, manage operational escalations, and execute service recovery actions to ensure high client satisfaction and minimize service disputes. Coach, mentor, and evaluate technical staff’s performance through identifying skill gaps, conducting performance appraisals, and delivering technical training to build departmental capability. Prepare, analyze, and submit daily, weekly, and monthly operational reports covering workshop revenue, cost savings, labor efficiency, inventory levels, and KPI metrics for executive review. Ensure all maintenance and repairs strictly comply with OEM (manufacturer) standards, technical specifications, and company SOPs. Oversee the full purchasing cycle for requisitions of automotive spare parts, tools, accessories, and workshop consumables. Manage and review the income and outcome of the warehouse in a timely manner in alignment with the PO and relevant services, and technicians' requests. Audit and assess the internal process starting from issuing the job order until handing over the vehicle to the client, ensuring professionalism and maintaining quality standards. Guide and support the team in advanced diagnosis, complex mechanical/electrical troubleshooting, and difficult repair procedures. Oversee real-time job status updates in the Workshop Management System (DMS) to track vehicle downtime and prompt turnaround and maintain live progress data. Monitor parts inventory levels across branch workshops to prevent stock out while optimizing inventory holding costs and stock turnover ratios. Dispatch and supervise mobile recovery units during emergency roadside breakdown situations. Escalate major operational disruptions, unresolvable technical issues, or significant financial variances promptly to upper management. Enforce strict compliance with Integrated Management System (IMS) standards—including ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (OH&S)—across all workshops and Bodyshop operations. Identify, report, and exercise authority to stop unsafe acts, hazardous working conditions, equipment defects, or operational non-conformities immediately. Participate actively in IMS internal audits, mandatory safety toolbox talks, HSE training, and quality improvement initiatives.

The Service Center Team Leader directs daily workshop operations to maximize productivity, revenue, and vehicle turnaround times while maintaining strict OEM and ISO quality standards. This role leads the technical team through complex diagnostics, oversee end-to-end procurement and inventory control, and optimizes workflow processes from job initiation to vehicle delivery. By managing resources, controlling costs, and enforcing HSE compliance, the Service Center Team Leader ensures operational continuity, team capability, and exceptional customer satisfaction. Lead, plan, and direct daily workshop operations, supervising mechanical, electrical, and technical repair activities across fleet and customer vehicles to maintain operational workflow continuity. Plan and oversee preventive maintenance schedules, ensuring all vehicles are serviced, repaired, and delivered on time to meet agreed delivery dates and fleet availability targets. Design, implement, and oversee internal systems for workshop repair order processing and spare parts inventory management, ensuring accuracy, traceability, and efficient workflow control. Establish and enforce high repair quality standards, leading thorough diagnostic evaluations for complex mechanical or electrical issues, providing innovative solutions to minimize rework and repeat repairs. Maintain equipment assets, workshop tools, and facility machinery, ensuring routine maintenance, proper usage, calibration, and operational safety. Monitor vehicle performance trends, fuel efficiency metrics, and maintenance logs, verifying that all fleet vehicles meet company standards, national regulatory and safety requirements. Deliver assigned workshop revenue targets, labor sales, margin performance, and key performance indicators (KPIs) through effective resource utilization and job costing controls. Oversee real-time service completion and vehicle availability by continuously tracking daily workflow and productivity rates. Supervise, allocate tasks to, and direct foremen, technicians, and workshop support staff based on skill specializations and daily workload priorities. Coordinate rapid-response protocols for emergency roadside breakdowns, dispatching mobile repair units to minimize fleet downtime and restore operational availability. Drive targeted cost-control initiatives including operational savings and overhead reductions across workshop materials, utilities, labor, consumables, and maintenance expenses. Manage workshop productivity, labor allocation, bay capacity utilization, and vehicle throughput to optimize overall operational efficiency and eliminate service bottlenecks. Oversee the end-to-end procure-to-pay and inventory workflow for spare parts, managing stock levels, requisition approvals, and parts distribution to control maintenance costs. Design, implement, and develop internal systems for workshop repair order processing, work orders, maintenance logs, and spare parts inventory tracking to ensure complete data accuracy and operational traceability. Coordinate cross-functionally on various topics including Parts Inventory, Warranty, Operations, and corporate clients’ contracts to ensure smooth repair execution and seamless vehicle handovers. Support warranty processing, manufacturer recalls, and technical service bulletin executions in full alignment with operational guidelines. Address customer complaints, manage operational escalations, and execute service recovery actions to ensure high client satisfaction and minimize service disputes. Coach, mentor, and evaluate technical staff’s performance through identifying skill gaps, conducting performance appraisals, and delivering technical training to build departmental capability. Prepare, analyze, and submit daily, weekly, and monthly operational reports covering workshop revenue, cost savings, labor efficiency, inventory levels, and KPI metrics for executive review. Ensure all maintenance and repairs strictly comply with OEM (manufacturer) standards, technical specifications, and company SOPs. Oversee the full purchasing cycle for requisitions of automotive spare parts, tools, accessories, and workshop consumables. Manage and review the income and outcome of the warehouse in a timely manner in alignment with the PO and relevant services, and technicians' requests. Audit and assess the internal process starting from issuing the job order until handing over the vehicle to the client, ensuring professionalism and maintaining quality standards. Guide and support the team in advanced diagnosis, complex mechanical/electrical troubleshooting, and difficult repair procedures. Oversee real-time job status updates in the Workshop Management System (DMS) to track vehicle downtime and prompt turnaround and maintain live progress data. Monitor parts inventory levels across branch workshops to prevent stock out while optimizing inventory holding costs and stock turnover ratios. Dispatch and supervise mobile recovery units during emergency roadside breakdown situations. Escalate major operational disruptions, unresolvable technical issues, or significant financial variances promptly to upper management. Enforce strict compliance with Integrated Management System (IMS) standards—including ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (OH&S)—across all workshops and Bodyshop operations. Identify, report, and exercise authority to stop unsafe acts, hazardous working conditions, equipment defects, or operational non-conformities immediately. Participate actively in IMS internal audits, mandatory safety toolbox talks, HSE training, and quality improvement initiatives.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p><strong>Location:</strong> Heliopolis, Cairo – On-site<br><strong>Engagement Type:</strong> Freelance / Part-Time<br><strong>Working Hours:</strong> 4 hours per day, approximately 80 hours per month<br><strong>Project-Based Assignment</strong></p><br>Role Overview<p>We are looking for an experienced <strong>Freelance Bid Coordinator</strong> to support the development and coordination of high-quality proposals for <strong>data center, mission-critical, and PMC consultancy projects</strong>.</p><br><p>The successful candidate will work closely with our technical, commercial, and leadership teams to manage bid submissions, coordinate inputs, and ensure proposals are compliant, compelling, well-structured, and delivered on time.</p><br><p>This is a <strong>part-time, project-based freelance role</strong>, requiring approximately <strong>4 hours per day / 80 hours per month</strong>, working from our office in <strong>Heliopolis, Cairo</strong>.</p><br>Key Responsibilities<ul><li><strong>Bid Coordination:</strong> Coordinate the end-to-end bid process across EOI, RFQ, RFP, prequalification, and tender submissions, ensuring deadlines and submission requirements are met.</li><li><strong>Proposal Development:</strong> Prepare, edit, and compile professional technical and commercial proposals in line with client requirements and tender documentation.</li><li><strong>Bid Planning:</strong> Develop bid schedules, submission checklists, responsibility matrices, and coordinate inputs from technical, commercial, and management teams.</li><li><strong>Strategy &amp;amp; Positioning:</strong> Support the development of win themes, differentiators, key messages, and client-focused proposal content.</li><li><strong>Compliance Management:</strong> Review tender requirements and ensure submissions are complete, compliant, consistent, and professionally presented.</li><li><strong>Content Management:</strong> Maintain and improve proposal templates, company credentials, project sheets, CVs, case studies, and bid library materials.</li><li><strong>Stakeholder Coordination:</strong> Follow up with internal teams, regional stakeholders, consultants, and external partners to obtain required information and documentation.</li><li><strong>Commercial Coordination:</strong> Support the coordination of commercial submissions and ensure alignment between technical and financial proposals.</li><li><strong>Proposal Formatting:</strong> Ensure documents are professionally formatted, visually consistent, and ready for final submission.</li></ul>Required Experience<ul><li><strong>3–5 years of experience</strong> in bid coordination, proposal management, or tender management within a <strong>PMC, engineering consultancy, construction consultancy, or related professional services environment</strong>.</li><li>Previous exposure to <strong>data center, mission-critical, engineering, construction, or large-scale consultancy projects</strong> is strongly preferred.</li><li>Experience coordinating complex, multi-disciplinary technical proposals.</li><li>Strong understanding of structured bid processes, including compliance matrices, win themes, storyboarding, reviews, and submission management.</li><li>Experience supporting <strong>framework agreements, prequalification submissions, and large consultancy tenders</strong> is an advantage.</li><li>Strong written and verbal communication skills in <strong>English</strong>.</li><li>Ability to work independently, manage competing deadlines, and coordinate effectively with multiple stakeholders.</li></ul>Tools &amp;amp; Skills<ul><li>Advanced proficiency in <strong>Microsoft Word, PowerPoint, and Excel</strong>.</li><li>Strong document formatting and presentation skills.</li><li>Familiarity with <strong>CRM, tender portals, and bid/proposal management tools</strong> is preferred.</li><li>Experience with proposal design and document formatting tools is an advantage.</li><li>Strong attention to detail, organization, and document control skills.</li></ul>Engagement Details<ul><li><strong>Contract:</strong> Freelance / Project-Based</li><li><strong>Location:</strong> Heliopolis, Cairo</li><li><strong>Work Arrangement:</strong> On-site</li><li><strong>Commitment:</strong> Approximately 4 hours per day</li><li><strong>Monthly Allocation:</strong> Approximately 80 hours per month</li><li><strong>Duration:</strong> Based on project requirements</li></ul>Ideal Candidate<p>This opportunity would suit an experienced bid or proposal professional looking for a flexible freelance assignment and who is comfortable working independently while coordinating closely with engineering, commercial, and management teams in a fast-paced consultancy environment.</p><br><p>&amp;nbsp;</p><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: Morning shifts only</li><li>Benefits: health insurance, social insurance</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: morning and evening</li><li>Benefits: social insurance, transportation allowance, overtime</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, transportation allowance, overtime</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 100</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social security, transportation allowance</li></ul>

Job responsibilities Supervising the recruitment of the staff Training new employees Organizing training sessions for current agents Evaluation and development of scripts Monitoring staff performance according to management-approved performance indicators Working to achieve operational and sales targets <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning and evening</li><li>Benefits: social security</li></ul>