Call Center Jobs in Egypt

Company Description Tech Loom Global connects industry-leading companies across various sectors with top-tier global talent. Our expertise spans a wide range of functions, including sales development, product and engineering, marketing, operations, customer success, finance, and administrative support. As a Tech Loom Global team member, you become part of a network of high-caliber professionals delivering real impact for forward-thinking companies navigating today's dynamic and competitive landscape.<br>Role Description We are seeking an Onboarding Specialist to support a U. S.-based behavioral health organization focused on expanding access to high-quality mental health care. This is a non-clinical, operations-focused role dedicated to delivering a seamless onboarding experience for newly hired healthcare providers. You will serve as the primary point of contact for healthcare providers from the moment they are hired, owning all pre-call admin setup, facilitating structured onboarding calls, and ensuring every provider is fully equipped to begin seeing patients with confidence. This role is ideal for someone with strong verbal communication skills, exceptional attention to detail, and the ability to manage multiple concurrent onboarding timelines in a fully remote environment.<br>Responsibilities:Reach out to newly hired healthcare providers to schedule onboarding calls and manage all pre-call coordination Complete all pre-onboarding admin tasks including setting up provider email accounts, phone lines, EHR access, and payroll enrollment prior to their start date Maintain and own an Airtable-based onboarding tracker, checking off tasks in real time and ensuring no deadlines are missed Facilitate 3-hour live onboarding calls walking providers through company systems, EHR platforms, provider guidelines, and clinical workflows using a structured checklist Set up provider directory profiles on platforms such as Psychology Today prior to provider start dates, accounting for lead times and verification requirements Introduce providers to their supervisors and associates, distribute supervision contracts, and manage any follow-up paperwork Serve as the ongoing point of contact for provider questions related to tooling, tech issues, and operational workflows post-onboarding<br>Qualifications:3–6 years of experience in an onboarding, provider relations, or coordination role. Exceptional verbal communication skills with the ability to lead structured, multi-hour calls in a clear and engaging manner Strong written English communication skills; comfortable drafting professional emails and documentation Highly organized and deadline-driven, with the ability to manage multiple onboarding timelines simultaneously without missing pre-start setup tasks Comfortable working independently in a fully remote, async-friendly environment Working hours aligned to Central Time. Proficiency in Airtable, Google Workspace, and EHR/EMR systems • • Familiarity with healthcare provider workflows, directory listings (e.g., Psychology Today), and credentialing concepts a strong plus

Company Description Guide Academy, founded in 2017, is a recruitment and learning institution focused on inclusive excellence and knowledge for individuals from diverse backgrounds. It provides skills training, language learning, trainer development, recruitment services, and corporate professional programs, all designed in collaboration with industry experts. The academy offers tailored, scalable solutions aligned with each organization’s culture, needs, and growth goals. Its team of seasoned trainers and recruitment specialists combines industry expertise with emotional intelligence and strategic insight. Guide Academy follows a client-centric approach, prioritizing personalized support, high-quality education, and impactful results for both learners and employers.<br>Role Description The Senior Tele-sales (Educational Field) role is a full-time, on-site position based in Cairo. The role involves conducting outbound and inbound calls to prospective learners and corporate clients, presenting Guide Academy’s training and recruitment services, and converting leads into enrollments or contracts. The Senior Tele-sales professional will qualify leads, understand client needs, recommend appropriate programs, and follow up systematically to maintain a strong sales pipeline. Daily tasks include updating CRM records, preparing call reports, coordinating with training and recruitment teams, and supporting campaign planning to achieve individual and team targets. The role also includes mentoring junior tele-sales staff, contributing to process improvements, and upholding a high standard of customer experience in every interaction.<br>Qualifications<br> Strong Communication skills, including clear phone etiquette, active listening, and the ability to explain complex services simply. Proven Customer Service capabilities in handling inquiries, resolving concerns, and maintaining a positive, respectful client experience. Demonstrated Sales skills in lead generation, needs-based selling, negotiation, and closing deals within an educational or services context. Experience in Sales Management or senior sales roles, including mentoring team members, monitoring performance, and supporting sales strategies. Background in Training or education services is beneficial, with the ability to understand and effectively position learning and development offerings. Minimum of 3–5 years of tele-sales or inside sales experience, preferably in education, training, or recruitment services. Comfort working with CRM systems, call tracking tools, and basic office applications (e.g., spreadsheets, presentation software). Diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred. Goal-oriented mindset, resilience in handling high call volumes, and the ability to work effectively in a fast-paced, target-driven environment.

<p>The Quality Assurance and Accreditation Center (QAAC) at the German University in Cairo is seeking a Quality Assurance and Accreditation Coordinator to support its operations. The successful candidate will assist in the development, monitoring, review, management, and implementation of the university's quality management system, quality assurance policies, and improvement activities. This role involves supporting the Head of the Center in developing accreditation action plans and follow-up reports, and coordinating with university faculties and various accreditation bodies such as ACQUIN and NAQAAE.</p><p>Key Responsibilities:</p><ul><li>Formulate and compose accreditation-related reports.</li><li>Assist in all accreditation-related activities.</li><li>Follow up with academic staff and accreditation units in each faculty on necessary courses, reports, and quality practices for accreditation.</li><li>Contribute to the preparation of accreditation catalogues for each faculty.</li><li>Coordinate the operation of the Quality Enhancement Audit process.</li><li>Assist the QAAC Manager in implementing staff development activities and training on quality assurance practices and accreditation.</li><li>Prepare documents for different accreditation agencies.</li><li>Coordinate quality management practices in each program.</li><li>Attend committee meetings and take professional meeting minutes.</li><li>Prepare reports on the implementation of quality practices in each program.</li><li>Analyze surveys and prepare reports, including data analysis.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate will be responsible for supporting the head of the center in the development of accreditation action plans and follow-up reports, and for coordinating and producing reports among the university faculties and University's various required accreditation reviews from organizations such as the ACQUIN, and National Authority for Quality Assurance and Accreditation of Education (NAQAAE).</p>

Company Description Next Era Education is dedicated to transforming learning through innovative educational technology. The organization focuses on designing engaging, personalized learning experiences for public schools, private schools, and universities. By integrating modern tools and methodologies, Next Era Education supports institutions in preparing students for global competitiveness. Team members collaborate with educators and leaders who are committed to improving outcomes and redefining the future of education. Role Description The Telesales Representative is a full-time, on-site role based in Qesm El Maadi. This position is responsible for making outbound calls to prospective and existing institutional clients, introducing Next Era Education’s solutions, and understanding their learning needs. The role includes qualifying leads, presenting product features and benefits, handling objections, and following up to move opportunities through the sales pipeline. The Telesales Representative will update and maintain CRM records, prepare basic sales reports, and coordinate with the sales and customer success teams to ensure a smooth onboarding experience. The role also involves achieving individual sales targets, adhering to call quality standards, and continuously improving product and market knowledge. Qualifications Ability to build rapport quickly, listen actively, and communicate clearly and professionally over the phone. Experience in telesales, inside sales, or customer service, preferably in education, technology, or related sectors. Comfort using CRM systems, call tools, and basic office software to track leads and document interactions. Strong organizational skills with the ability to manage multiple calls, follow-ups, and priorities throughout the day. Goal-oriented mindset with a track record of meeting or exceeding sales or performance targets. Basic understanding of educational technology or interest in learning about digital solutions for schools and universities. High level of professionalism, reliability, and ethical conduct in interactions with clients and colleagues. Relevant diploma or bachelor’s degree is an advantage; equivalent experience in telesales will also be considered.

Valleysoft | Center of Excellence, based in Riyadh, is a leading regional IT services provider operating globally since 2006. Partnering with renowned global companies like SAP, we deliver innovative enterprise solutions and manage business and technical challenges using a vendor-neutral, process-oriented approach to ensure high quality and cost efficiency.<br><br>We are currently seeking a proficient SAP SD Consultant (Band 7A / 7B) to join our dynamic team. In this role, you will be responsible for the design, configuration, and implementation of SAP Sales and Distribution (SD) solutions, ensuring alignment with client business needs and driving successful project delivery.<br><br>The ideal candidate will have significant experience with SAP SD modules, demonstrating a solid understanding of sales order processing, billing, pricing, and distribution logistics. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively with clients and cross-functional teams are essential for success in this position.<br><br>Responsibilities<br><br>Analyze client business requirements and translate them into effective SAP SD solutions Configure and customize SAP SD modules including sales order processing, billing, pricing, and shipping Collaborate with other SAP module consultants and IT teams to ensure seamless integration and workflow Provide expert advice and support throughout the project lifecycle, from blueprinting to post-implementation Conduct system testing, identify issues, and facilitate debugging to ensure solution quality Create documentation and deliver training sessions for end-users to enhance adoption and proficiency Stay current with SAP SD trends, updates, and best practices to continually improve service delivery Engage with stakeholders to present findings, recommendations, and progress updates<br><br>Requirements<br><br>Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related discipline Proven experience as an SAP SD Consultant, preferably at Band 7A or 7B level Strong expertise in SAP Sales and Distribution modules including sales order management, pricing, billing, and shipping Experience in configuring and implementing SAP SD solutions Minimum 5 years of relevant SAP SD consulting experience Demonstrated ability to analyze business processes and translate them effectively into SAP configurations Excellent analytical and problem-solving skills Strong communication and interpersonal skills to work collaboratively with clients and teams Familiarity with SAP certifications related to SD modules is a plus Nationality: Saudi Arabian - mandatory requirement<br><br>Skills:<br><br>Deep understanding of SAP SD modules and processes Ability to configure and implement comprehensive SAP SD solutions Strong analytical, communication, and problem-solving capabilities<br><br>Benefits<br><br>Private Health Insurance Training & Development

JOB PURPOSE <br>The Merchandising Allocator plays a crucial role in ensuring stores have the necessary stock to meet sales objectives. This involves managing the efficient allocation of inventory from the Distribution Center (DC), coordinating internal stock transfers, and aligning store stock levels with demand forecasts to optimize sales performance.<br>Qualifications and Education:<br> • Bachelor’s degree in business management or equivalent. • Strong analytical and reporting skills. • Strong communication skills.<br> Experience:<br> • 1- 2 years of experience on the job training in retail merchandising/ planning.<br> JOB RESPONSIBILITIES <br>• Coordinate shipments to stores, based on assigned profiles and sales projections, ensuring timely delivery. • Handle frequent replenishment allocations from the Distribution Center (DC) to stores through automated systems, optimizing stock levels. • Act as a liaison between stores and the demand planning team, communicating feedback and market insights to improve product supply quality. • Generate and analyze reports on store stock levels, coverage, and DC allocation activities to ensure operational efficiency. • Assist in the planning process for the relevant market, adhering to category guidance and policies to ensure optimal product availability while meeting stock targets. • Support product-related marketing initiatives (launches, relaunches, and visibility activities), providing performance analysis to ensure alignment with ROI objectives. • Collaborate with category teams to manage the phasing in and out of products and brands, ensuring smooth transitions and up-to-date store profiles

Job Qualifications for Sales Engineer:<br>Education: Bachelor’s degree in Electrical Engineering. Experience: 2–4 years in sales, preferably in cables, transformers, or EPC project sales. Professional Experience Required:Proven track record in client acquisition and account management. Experience in tendering, proposals, and Contracts Knowledge of renewables and/or data center infrastructure projects. Experience working with Oil & Gas EPCs or utilities.<br>Technical Skills Required:Strong understanding of LV/MV/HV cables and transformers. Ability to interpret technical specifications, BOQs, and project requirements. Preparing technical-commercial offers and presentations. Familiarity with ERP systems OR CRM tools. Proficiency in Microsoft Excel, Word, and Power Point. Soft Skills: Strong communication, negotiation, and relationship-building skills. Target Sectors: Renewables, data centers and O&G

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us:</strong></p><br><p>Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels &amp; Resorts, Holiday Inn Hotels &amp; Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.</p><br><p>Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.</p><br><p>Crowne Plaza West Cairo - Arkan the 178-room new build forms part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge</p><br><p>We are currently looking for an Assistant Sales Manager (Conference and Events) to join our amazing&nbsp;team at Crowne Plaza West Cairo – Arkan.&nbsp;</p><br><p><strong>Your day to day:</strong></p><br><p>· Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that conference &amp; events sales and revenue goals are met or exceeded.</p><br><p>· Actively prospect and qualify new business.</p><br><p>· Validate the potential of assigned accounts and create account plans as per the IHG standard operating procedures</p><br><p>· Grow assigned accounts so to meet fixed goals and maximise profitability.</p><br><p>· Gather information on current and prospective clients / contacts to generate incremental business.</p><br><p>· Monitors competitor’s activities and assists in marketing intelligence.</p><br><p>· Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.</p><br><p>· Provide feedback to management on changing market conditions, including competition and market trends.</p><br><p>· Involve the Director of Sales or the DOSM where appropriate on sales calls and sales meetings.</p><br><p>· Conduct client meetings as well as planning and coordinating site introduction tours and inspections.</p><br><p>· Handle and manage clients’ queries or issues.</p><br><p>· Be proactive and responsible for the follow up of new sales leads to enhance guest experience.</p><br><p>· Develop and maintain contact with business generators (MICE Planner; travel agents; Corp Accounts etc.)</p><br><p><strong>What we need from you:</strong></p><br><p>· Bachelor Degree</p><br><p>· Solid computer skills, proficiency ln the use of office software products (MS Word, Excel, Power Point, etc.)</p><br><p>· Excellent ability to effectively communicate in a clear and concise manner in English</p><br><p>· Minimum 2 years experience in a similar position in 5/4-star hotel.</p><br><br> </div>

Valleysoft is an IT services provider delivering enterprise technology solutions, application development, process management, and infrastructure support for clients around the world. Working across the information technology and services space, the company helps organizations improve operations and solve complex business challenges through practical, business-focused technology delivery.<br><br>This role is an opportunity to contribute to finance transformation work by supporting SAP Finance and Controlling solutions that align with business needs. As an SAP FICO Consultant, you will play a key part in helping clients and internal stakeholders translate financial and controlling requirements into effective SAP solutions that support day-to-day operations and broader process improvement goals.<br><br>Responsibilities<br><br>Support SAP Finance and Controlling requirements and business processes Analyze requirements and support SAP FI/CO solutions Work directly with Finance teams, business process owners, and project leads to gather requirements, discuss solutions, resolve issues, and support project coordination<br><br>Requirements<br><br>5+ years of hands-on SAP FI/CO consulting experience Relevant experience with SAP HANA Finance/Controlling and hands-on experience with SAP S/4HANA, or with SAP ECC alongside relevant S/4HANA migration or upgrade exposure Hands-on experience across core SAP FI processes, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting Hands-on experience with core SAP CO areas, including Cost Center Accounting, Profit Center Accounting, Internal Orders, Product Costing, and Profitability Analysis (CO-PA) Experience working directly with Finance teams, business process owners, and client-side project leads, including requirements gathering, solution discussions, issue resolution, and project coordination Eligibility to work in Egypt is required Senior Consultant-level experience in SAP FI/CO consulting is a plus Experience across end-to-end implementation, rollout, migration, and support or enhancement projects in SAP FI/CO is preferred<br><br>Benefits<br><br>Private Health Insurance Training & Development

Company Description Technology Center for Trade & Supplies is an Egyptian privately held company and the exclusive agent in Egypt for MOTOVARIO, a renowned Italian manufacturer of gearboxes, electric motors, and variable speed drives. The company also supports Saudi-based customers with full access to MOTOVARIO products and services. Technology Center covers a broad range of electro-mechanical supplies, serving diverse industrial plants and applications. The organization is known for its ambition, professionalism, and commitment to reliable technical solutions. Team members join a growing business focused on high-quality industrial products and strong customer partnerships.<br>Role Description This is a full-time, on-site Technical Sales Engineer role based in Qesm El Maadi. The Technical Sales Engineer will engage with industrial clients to understand their electro-mechanical needs, propose MOTOVARIO gearboxes, electric motors, and variable speed drives, and prepare tailored technical and commercial offers. Daily tasks include providing technical support before and after sales, conducting site visits, delivering product presentations, and coordinating closely with internal teams to ensure accurate order processing and customer satisfaction. The role also involves maintaining strong relationships with existing customers, identifying new business opportunities, and keeping up-to-date with product developments and market trends.<br>Qualifications<br> Candidates should possess strong Technical Sales and Sales Engineering skills for industrial and electro-mechanical products. Candidates should possess solid Technical Support and problem-solving skills to assist customers with product selection and applications. Candidates should possess effective Communication and customer relationship skills, including clear written and verbal communication. Candidates should possess foundational Sales skills, including negotiation, opportunity follow-up, and pipeline management. Relevant bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering, or a related technical field. Experience in industrial equipment, gearboxes, electric motors, or drives is highly beneficial. Ability to work on-site, conduct client visits, and collaborate with cross-functional teams. Proficiency in MS Office and basic CRM tools; English language skills are an advantage.

Duties & Responsibilities:Sell CRAC, RAC, UPS, and all Data Center components, and generate sales opportunities within the assigned sector to achieve customer satisfaction and sales targets. Plan and organize weekly sales activities in coordination with the Sales Manager to effectively cover the assigned customer list and follow up on pending deals. Identify and prospect new customers who may have an interest in the company's products and solutions (VERTIV). Visit customers to present Vertiv products and respond to technical and commercial inquiries. Participate in preparing quotations, reviewing tender documents, and proposing payment terms for management approval. Attend tender meetings and clarify all related technical and commercial questions. Coordinate and liaise with consulting engineers whenever required to support project opportunities. Conduct customer background investigations and market assessments when requested. Present technical catalogs, publications, and drawings to customers, demonstrating the advantages of Vertiv products and solutions. Support and participate in the delivery and handover of UPS, CRAC units, and Data Center solutions to customers when needed. Monitor competitors' products, pricing, and commercial terms, and report findings in writing to management. Collaborate with the After-Sales team to exchange information and coordinate customer support activities. Prepare daily activity reports and escalate any challenges or issues to the Sales Manager for timely resolution.<br>Qualifications:Experience with UPS, CRAC units, Data Center, and electrical equipment. Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.3–5 years of experience in technical sales, preferably with UPS / CRAC units / Data Center. Proven track record of achieving sales targets within the engineering or industrial equipment sector. Excellent communication, negotiation, and presentation skills. Willingness to travel to client sites and project locations as needed. Proficiency in MS Office. Strong problem-solving skills and a customer-oriented mindset. Ability to work independently and as part of a multidisciplinary team. Owning a car is required.<br><br>Send your CV @ careers@onspec.net

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands.<br>Requirements Fluency in English (C1/B2) Bachelor's Degree. Ability to work on-site, New Cairo. Flexibility with rotational shifts. Ability to work in a team.<br>Benefits Competitive salary of 20K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 11:00PM.uncapped incentives in Dollars up to 20,000EGP per month.<br>Work Schedule Rotational shifts. Each shift lasts for 9 hours, with 1hour break. Night shifts MAX 2AM for Girls with a door to door transportation.

We are seeking an Info Sec Intern to join and support our Security Operations Center (SOC) team.

- bachelor of electrical power/ communication/ biomedical<br>- 2-4 years experience preferably with a supplier or contractor technical office<br>- preferable experience with UPS systems and data Center solution<br>- Experience in preparing submittal and cost sheets.

<p>Are you a seasoned professional ready to lead and innovate in the world of engineering services? We are searching for dynamic and experienced <strong>Service Managers</strong> to join our expanding team in the vibrant city of <strong>Alexandria, Egypt</strong>. This is an unparalleled opportunity to steer service operations, champion customer satisfaction, and drive technical excellence in an <strong>on-site</strong> capacity.</p><p><strong><h3>Overview</h3></strong></p><p>We are on the hunt for four exceptional <strong>Service Managers</strong> to elevate our engineering service delivery. If you thrive on optimizing performance, ensuring top-tier technical support, and building lasting customer relationships, then this is your stage to shine. You will be at the forefront of managing complex service operations, ensuring our clients receive nothing but the best.</p><p><strong><h3>Responsibilities</h3></strong></p><ul><li><strong>Lead and mentor</strong> a team of dedicated workshop engineers and service advisors, fostering a culture of excellence and continuous improvement.</li><li>Oversee and manage all aspects of <strong>warranty claims and processes</strong>, ensuring compliance and customer satisfaction.</li><li>Utilize expertise in <strong>System Center Service Manager</strong> to streamline service requests, incident management, and problem resolution.</li><li>Develop and implement strategies to enhance service delivery, focusing on efficiency, quality, and customer experience.</li><li>Provide expert <strong>service advisory</strong> to clients, diagnosing issues, and recommending optimal solutions for mechanical and electrical systems.</li><li>Monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.</li><li>Collaborate with cross-functional teams to ensure seamless integration of service operations with sales and engineering departments.</li><li>Handle escalated customer issues with professionalism and a commitment to swift resolution.</li></ul><p><strong><h3>Skills & Technologies</h3></strong></p><p>You will leverage your robust understanding of <strong>Warranty Management</strong>, proficiency with <strong>System Center Service Manager</strong>, and a strong background in <strong>Workshop Engineering</strong> and <strong>Service Advisory</strong>. Your expertise in <strong>Mechanical and Electrical Engineering</strong> principles will be crucial in guiding your team and solving complex technical challenges. We value strong <strong>Customer Service</strong>, exceptional <strong>Problem Solving</strong>, and proven <strong>Team Leadership</strong> abilities.</p><p><strong><h3>Growth Opportunities</h3></strong></p><p>We believe in nurturing talent and fostering career progression. As a <strong>Service Manager</strong>, you will have ample opportunities for professional development, including advanced training in emerging technologies, leadership workshops, and pathways to senior management roles. Your growth is our success!</p><p><strong><h3>Team & Culture</h3></strong></p><p>Join a collaborative and supportive environment where innovation is celebrated, and teamwork is paramount. Our culture is built on respect, integrity, and a shared passion for delivering outstanding engineering solutions. We empower our employees to take ownership and make a significant impact.</p><p><strong><h3>Impact</h3></strong></p><p>As a <strong>Service Manager</strong>, your contributions will directly impact our operational efficiency, customer loyalty, and overall business success. You will be instrumental in maintaining our reputation for excellence and driving the continuous improvement of our service offerings.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience the Thrill:</strong> Bring <strong>3-7 years</strong> of exhilarating experience in a service management or a related engineering role.</li><li><strong>Master of Mechanics and Electrics:</strong> Possess a solid foundation in <strong>Mechanical Engineering</strong> and/or <strong>Electrical Engineering</strong> principles.</li><li><strong>Warranty Wizard:</strong> Demonstrate strong expertise in <strong>Warranty Management</strong> processes and procedures.</li><li><strong>System Savvy:</strong> Proficient in utilizing <strong>System Center Service Manager</strong> for efficient service operations.</li><li><strong>Workshop Warrior:</strong> Proven track record in <strong>Workshop Engineering</strong>, leading teams and optimizing service delivery.</li><li><strong>Advisor Extraordinaire:</strong> Exceptional skills in <strong>Service Advisory</strong>, providing clear and effective technical guidance to clients and teams.</li><li><strong>Problem Solver Pro:</strong> A keen ability to diagnose complex technical issues and implement effective solutions.</li><li><strong>Leadership Luminary:</strong> Demonstrated capability in <strong>Team Leadership</strong>, inspiring and guiding technical staff to achieve peak performance.</li><li><strong>Communication Champion:</strong> Outstanding <strong>Communication Skills</strong>, both verbal and written, essential for client interaction and team collaboration.</li><li><strong>Career Level:</strong> This role is perfectly suited for an <strong>Experienced</strong> professional eager to make a significant impact.</li></ul>

<p><strong>About the job</strong></p><p>The role focuses on identifying, qualifying, and nurturing potential leads to support in business growth.<br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Conduct outbound calls to prospective clients to introduce products/services and generate qualified leads.</p></li><li><p>Identify and establish initial contact with decision-makers, facilitating introductions and meetings for the sales team.</p></li><li><p>Maintain accurate records of calls, leads, and follow-ups in CRM system.</p></li><li><p>Collaborate with the sales team to ensure smooth handover of qualified leads.</p></li><li><p>Achieve and exceed KPIs related to call volume, lead quality, and conversion.</p></li><li><p>Continuously research and update knowledge of industry trends, competitors, and market opportunities.</p></li></ul><p><br></p>

The ideal candidate will have strong expertise in Jira administration, workflow automation, system customization, and platform support, with the ability to deliver scalable solutions that meet business requirements. Responsibilities Administer, configure, and maintain Jira, Jira Service Management (JSM), and Confluence. Manage and support Jira Data Center environments, ensuring platform stability, performance, and security. Design, customize, and optimize workflows, screens, permissions, issue types, and automation. Develop and maintain custom solutions using Script Runner, JMWE, and other Atlassian marketplace apps. Build dashboards, reports, and analytics using Eazy BI to support business decision-making. Implement system enhancements, change requests, and new feature configurations based on business needs. Perform application maintenance, upgrades, patching, and platform health monitoring. Troubleshoot technical issues and provide timely resolution for platform-related incidents. Collaborate with cross-functional teams to gather requirements and deliver effective Atlassian solutions. Ensure adherence to best practices for governance, security, and system administration.<br>Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. Minimum 3 years of hands-on experience in Jira Administration. Proven experience administering Jira Data Center. Strong expertise in Script Runner, JMWE, and Eazy BI. Solid experience with Jira, Jira Service Management (JSM), and Confluence administration. Experience in application maintenance, upgrades, and platform support. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills with good command of English

The ideal candidate will have strong expertise in Jira administration, workflow automation, system customization, and platform support, with the ability to deliver scalable solutions that meet business requirements. Responsibilities Administer, configure, and maintain Jira, Jira Service Management (JSM), and Confluence. Manage and support Jira Data Center environments, ensuring platform stability, performance, and security. Design, customize, and optimize workflows, screens, permissions, issue types, and automation. Develop and maintain custom solutions using Script Runner, JMWE, and other Atlassian marketplace apps. Build dashboards, reports, and analytics using Eazy BI to support business decision-making. Implement system enhancements, change requests, and new feature configurations based on business needs. Perform application maintenance, upgrades, patching, and platform health monitoring. Troubleshoot technical issues and provide timely resolution for platform-related incidents. Collaborate with cross-functional teams to gather requirements and deliver effective Atlassian solutions. Ensure adherence to best practices for governance, security, and system administration.<br>Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. Minimum 3 years of hands-on experience in Jira Administration. Proven experience administering Jira Data Center. Strong expertise in Script Runner, JMWE, and Eazy BI. Solid experience with Jira, Jira Service Management (JSM), and Confluence administration. Experience in application maintenance, upgrades, and platform support. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills with good command of English

<p><strong>Tasks and Responsibilities</strong>:</p><ul><li><p>Implement, configure, administer, and troubleshoot Microsoft Exchange Server, Exchange Online, and hybrid Exchange environments, including recipients, databases, mail flow, transport rules, certificates, and message hygiene.</p></li><li><p>Administer Microsoft 365 services related to messaging and collaboration, including tenant configuration, licensing, migrations, security settings, and service health.</p></li><li><p>Implement and support Active Directory Domain Services, Microsoft Entra ID, Microsoft Entra Connect, Group Policy, authentication, and directory synchronization.</p></li><li><p>Implement and support Skype for Business Server and Microsoft Teams, including meetings, federation, Enterprise Voice, Teams Phone, Direct Routing, dial plans, voice routing, auto attendants, and call queues.</p></li><li><p>Install, configure, and maintain Yeastar IP-PBX solutions, SIP trunks, extensions, gateways, IVR, call queues, voicemail, and call recording.</p></li><li><p>Integrate messaging, identity, and voice platforms to deliver reliable unified communications services.</p></li><li><p>Plan and execute migrations and coexistence scenarios from legacy messaging and PBX platforms to Exchange Online, Microsoft Teams, and Yeastar.</p></li><li><p>Apply messaging security and compliance controls, including anti-spam, anti-malware, encryption, retention, archiving, auditing, and role-based access.</p></li><li><p>Perform health checks, upgrades, patching, backups, recovery testing, capacity reviews, and high-availability validation.</p></li><li><p>Troubleshoot mail flow, directory synchronization, authentication, SIP connectivity, call routing, and voice-quality issues.</p></li><li><p>Prepare implementation plans, technical designs, as-built documents, operational procedures, and customer handover materials.</p></li><li><p>Coordinate with customers, vendors, and internal teams, while following change-management and escalation procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><p><strong>Job Specification: Technical Qualifications</strong>:</p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Communications Engineering, or a related field.</p></li><li><p>Hands-on experience with supported versions of Microsoft Exchange Server, Exchange Online, and hybrid deployments.</p></li><li><p>Practical experience with Microsoft 365 administration, mailbox migrations, tenant configuration, and licensing.</p></li><li><p>Strong knowledge of Active Directory, Microsoft Entra ID, Microsoft Entra Connect, Group Policy, DNS, and certificate services.</p></li><li><p>Experience with Skype for Business Server and Microsoft Teams, including Enterprise Voice, Teams Phone, and Direct Routing.</p></li><li><p>Experience with Yeastar IP-PBX or comparable voice platforms, SIP trunking, gateways, IVR, queues, and call recording.</p></li><li><p>Good knowledge of Windows Server and core infrastructure services.</p></li><li><p>Working knowledge of PowerShell for Exchange, Microsoft 365, Teams, and identity administration.</p></li><li><p>Solid understanding of TCP/IP, DNS, SMTP, SIP, TLS, QoS, VPNs, firewalls, load balancing, and troubleshooting methods.</p></li><li><p>Understanding of messaging security, backup, disaster recovery, and high-availability concepts.</p></li><li><p>Ability to work on customer sites, participate in planned after-hours activities, and handle support escalations when required.</p></li></ul><p>Ø&nbsp; <strong>Certificates:</strong></p><ul><li><p>Relevant Microsoft, messaging, identity, or unified communications certifications are preferred.</p></li><li><p> Preferred certifications include:</p></li><li><p>Microsoft 365 Certified: Teams Administrator Associate</p></li><li><p>&nbsp;Microsoft Certified: Identity and Access Administrator Associate</p></li></ul><ul><li><p>Microsoft Certified: Windows Server Hybrid Administrator Associate</p></li><li><p>Yeastar certification or an equivalent VoIP certification</p></li><li><p>ITI or NTI training is an advantage.</p></li></ul><p><strong>Language:</strong></p><ul><li><p>Arabic: Native</p></li><li><p>English: Excellent in both written and spoken.</p></li></ul><p></p><p><strong>Skills:</strong></p><ul><li><p>Passionate about providing top-notch customer service and ensuring client satisfaction.</p></li><li><p>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</p></li><li><p>Strong reporting and documentation skills.</p></li><li><p>Highly organized, with the ability to manage time effectively in a fast-paced environment.</p></li><li><p>Strong problem-solving abilities, particularly in troubleshooting and resolving system performance issues.</p></li><li><p>Ability to balance multiple priorities and work well under pressure.</p></li><li><p>Collaborative team player, capable of contributing to team success.</p></li><li><p>Commitment to maintaining professionalism and adherence to company policies and procedures.</p></li></ul><p></p>

The Trainer is responsible for delivering classroom and up-training programs, coaching agents on communication and call-handling skills, and supporting performance improvement across client programs. The role involves facilitating engaging training sessions, providing timely feedback, monitoring trainee progress, maintaining training materials and reports, and collaborating with Operations and clients to ensure agents are fully prepared to meet program KPIs. • Deliver and facilitate adult classroom training in support of client programs to ensure superior <br>workforce preparation; specifically with front line representative level employees. <br>• Coach trainees and tenured agents on call handling and communication skills <br>• Facilitating new hire and up-training classes for all accounts <br>• Attending client calls and calibration sessions <br>• Consistently identify agents’ areas for improvement in PST, ABay, Operations <br>• Providing initiatives to improve agent performance on program KPI’s <br>• Providing subject matter expertise for FST and eventually in PST <br>• Update FST Training Materials <br>• Provide regular and timely feedback to the agents <br>• Providing accurate and timely reports for training classes, trackers and scorecards <br>• And other tasks assigned by the supervisor/manager • Bachelor’s Degree (any field) <br>• At least 6mos - 1yr Experienced Employees specializing in Training & Development or equivalent; <br>experience in conducting Foundation Skills, Language or Voice and Accent Training is desired <br>• Advanced knowledge in MS Office (2003) especially MS Excel and MS Power Point <br>• Proficient in using multimedia equipment like projector, speakers and printer. <br>• Knowledge in using Wavepad for editing/snipping calls for training purposes <br>• Proven presentation skills <br>• Advanced Power Point presentation skills <br>• Must have excellent written and spoken communication skills when it comes to the English <br>language <br>• Ability to exhibit efficiency in terms of the quality and speed of administrative tasks and deliverables <br>a trainer has to complete. This will also be based on the amount of time a trainer has spent in <br>classroom training and coaching sessions (SBS or Remote). <br>• Ability to exhibit professionalism / credibility in his/her facilitation skills <br>• Demonstrated ability to work with and lead a team <br>• Demonstrated ability to communicate effectively and professionally with internal and external <br>associates <br>• Ability to work a flexible schedule (graveyard/shifting schedule)