Call Center Jobs in Egypt

In this role, you’ll be at the forefront of our growth—connecting with clients, delivering tailored insurance solutions, and driving measurable impact in one of the fastest-growing sectors.<br>???? What You’ll Do:• Drive sales growth by exceeding assigned targets and contributing to company success.• Source and qualify new clients using diverse channels including databases, networks, and referrals.• Cultivate and maintain a robust prospect pipeline for consistent lead generation.• Conduct consultative, face-to-face client engagements to present insurance solutions.• Ensure timely follow-up and documentation for all client interactions.• Generate referrals and additional opportunities from client engagements.• Make strategic outbound calls to prospective customers to arrange meetings.• Represent the company at local events and promotional activities to boost our presence.• Prepare and share daily activity and sales reports with your manager.<br>???? What We’re Looking For:• Bachelor’s degree in Business, Marketing, Pharmacy, Biotechnology, or related fields.• 1-3 years of experience in any field; insurance experience is a plus.• Fresh Graduates are welcome to apply. (With internships or Student activities experience). • Excellent command of written and spoken English.• Strong confidence, goal-driven mindset, and motivation to succeed.• Exceptional sales, communication, and negotiation skills.• Proven ability to build rapport and close deals.<br>✨ What We Offer:• Comprehensive training and onboarding program• Competitive salary• Attractive commission structure• Clear career progression opportunities• Continuous learning and development• A supportive, collaborative work environment<br>???? Ready to elevate your career in Business Development?

Join our fast-growing company as a Senior German speaking Customer Support Representative Fluent German C1 and B2 English level.<br>It is a freelance, remote and full-time position.<br>Schedule:Working hours: 8am - 5pm CET, or 11am - 8pm CET<br>Five working days and Two days off; (Sunday is always off and second day off is shifting)<br>In our company you have great opportunity to get:<br>Experience in the international company working with people around the globe. The compensation is up to $1800/month Training will be provided by the company and the client.20 paid days of vacations, 10 paid days sick leaves per year. Management's attention, support and motivation.<br>Responsibilities:Provide customer support via calls, emails, chats Answer general and order-related questions Handle customer complaints and provide appropriate resolutions Escalate complex issues to the technical department Report to senior management on customers' feedback, complaints, quality etc. Perform other related CS tasks.<br>Tech Requirements:laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, headset with microphone<br>We are a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.<br>We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.<br>We will be glad to welcome you to our team. Grow your career with us!

Role Description This full-time, on-site Sales Specialist role is based in Damietta and focuses on driving revenue growth and strengthening customer relationships for G-Logistics. The Sales Specialist will identify and develop new business opportunities, manage existing accounts, and present logistics solutions tailored to client needs. Daily activities include conducting sales calls and meetings, preparing proposals and quotations, following up on leads, and negotiating contracts within company guidelines. The role also involves collaborating with operations and customer service teams to ensure smooth delivery of services, maintaining accurate records in the CRM system, and preparing regular sales reports and forecasts. The Sales Specialist may participate in training sessions, attend industry events, and support the continuous improvement of sales processes. Qualifications Strong Communication skills, including clear verbal and written interaction with clients and internal teams. Customer Service capabilities with a focus on relationship building, responsiveness, and client satisfaction. Proven Sales experience in B2B or logistics-related environments, with the ability to meet or exceed targets. Sales Management and Training skills to help guide, support, and develop sales initiatives and team performance. Relevant experience in logistics, transportation, or supply chain is highly beneficial. Ability to work on-site in Damietta and manage time effectively in a fast-paced environment. Proficiency with CRM tools and basic office software (e.g., spreadsheets, presentations, email). Bachelor’s degree in Business, Marketing, Logistics, or a related field, or equivalent practical experience.

Company Description<br><br>Hi-Q Academy has been a leader in children's education since 2002, with branches in Nasr City, Cairo, and Tanta, Egypt. Specializing in educational and online learning services, Hi-Q Academy is dedicated to fostering the future of children. The academy provides high-quality English programs for kids and teens aged 4 to 16 years, inspiring a passion for learning under the motto "Joy of Knowledge."<br><br>Role Description<br><br>This is a full-time on-site role for a Quality Assurance Agent based in Tanta, Egypt.<br><br>The Quality Assurance Agent will be responsible for monitoring and evaluating customer service quality, reviewing chats and calls, providing constructive feedback to improve team performance, ensuring compliance with quality standards and company policies, preparing quality reports, identifying areas for improvement, and supporting continuous process enhancement to maintain high operational standards.<br><br>Qualifications<br><br>- Bachelor's degree<br>- Excellent command of English (spoken & written)<br>- Proficiency in Microsoft Excel, Google Sheets, and Microsoft Office<br>- Strong analytical and problem-solving skills<br>- High attention to detail and accuracy<br>- Excellent communication and interpersonal skills<br>- Strong organizational and time management abilities<br>- Ability to work independently and meet deadlines<br>- Minimum of 2 years of experience in quality assurance, recruitment, or administrative roles<br><br>Job Details<br><br>- Salary: Competitive (Based on experience)<br>- Working Hours: 12:00 PM – 8:00 PM<br>- Working Days: 5 days per week with 2 fixed days off<br>- Location: Tanta Branch<br><br>How to Apply<br><br>If you are qualified and interested, please send your CV to:<br><br>https://wa.me/201288708494<br><br>with the subject "Quality Assurance Agent – Tanta"

At Orchida Tax, we believe our greatest asset is our people. Our dedicated team of professionals is passionate about driving innovation in tax technology and compliance automation, enabling us to stay ahead in a rapidly evolving industry. As the dedicated tax arm of Orchida Soft—a pioneer in innovative technology since 1997—we specialize in providing cutting-edge tax software solutions, with a strong focus on electronic invoicing. We proudly serve over 5,000+ branches and have partnered with 350+ tax solution clients, including 150+ multinational companies. Our advanced systems process more than 2.5 million e-invoices per day and 75 million+ e-invoices per month, continuously evolving to integrate the latest technologies and meet our clients’ unique needs. With a solid presence in Saudi Arabia and Egypt, we aim to become the leading provider of electronic invoicing solutions across the Middle East. Our commitment to quality, innovation, and customer satisfaction empowers businesses to confidently navigate complex tax compliance requirements. At Orchida Tax, our people are at the heart of everything we do—driving us to new heights in the tax technology landscape.<br>Role Description This is a full-time, On-Site role based in Qesm El Nozha, Cairo, Egypt. As a Business Development Executive, you will play a vital role in identifying and generating new business opportunities, conducting market research, and building strong, long-term relationships with partners and clients. You will collaborate closely with the sales and marketing teams to develop and execute partnership strategies, stay ahead of market trends, and ensure an exceptional customer experience. Your efforts will directly contribute to our mission of expanding our reach and delivering world-class tax technology solutions.<br>Key Responsibilities:<br>Prospecting: Identify potential partners through online research, Linked In, CRM tools (e.g., Apollo, Lusha), and industry events. Maintain and update partner data in CRM. Outreach & Qualification: Research potential partners, conduct introductory calls, qualify based on strategic fit, and schedule meetings. Presentation & Demo: Present the company, partnership model, and value proposition; conduct product demos; share proposals and MOUs. Negotiation & Closing: Manage follow-ups, address objections, finalize contracts, and record deal status in CRM. Enablement & Activation: Onboard new partners, provide marketing and sales tools, conduct training, and monitor early performance.<br>Requirements:<br>1-3 years in Business Development at Software/Fintech Mandatory Bachelor’s in Business, Marketing, or related field Fluency in English, both written and verbal, is a must CRM system experience Strong analytical skills for market trend analysis and strategic planning Proven experience in lead generation and market research Strong negotiation, closing, and relationship-building abilities Excellent communication skills for building and maintaining partner relationships Strong customer service skills to ensure client satisfaction and retentionproposal writing Ability to work independently and collaboratively within a team

Job Role :Customer Service Officer Location:<br>Maadi, Egypt<br> Role Summary:<br>We are seeking a dedicated Customer Service Representative for to join our dynamic team. This role is pivotal in ensuring the highest level of customer satisfaction by efficiently resolving issues and maintaining a thorough knowledge of our products and services. The ideal candidate will demonstrate excellent communication skills, a problem-solving mindset, and a professional attitude in all customer interactions.<br>Key Responsibilities:<br>Customer Interaction: Promptly respond to customer calls, chats, emails, and other communication channels, providing professional and courteous assistance. Issue Resolution: Follow up on all customer requests to ensure tickets are successfully closed, liaising with operations agents to resolve issues, and communicating any necessary changes. Customer Satisfaction: Ensure all customer interactions result in satisfaction before ticket closure, addressing any dissatisfaction with appropriate compensation within approved limits. Data Management: Accurately record customer data and compile reports on customer inquiries, specifying details and actions taken. Product Knowledge: Maintain an up-to-date understanding of the company's offerings to effectively assist customers and convey actions to operations agents. Special Initiatives: Send gifts to valued customers as a token of appreciation and contact customers with unconfirmed orders to offer assistance.<br>Key Expertise and Qualifications:<br>Experience: Previous experience in customer service roles preferred. Communication Skills: Excellent verbal and written communication abilities. Interpersonal Skills: Strong capability to interact professionally with customers. Problem-Solving: Effective problem-solving skills to address and resolve customer issues. Attention to Detail: High level of accuracy in data management and follow-up actions. Product Familiarity: Knowledge of the company's products and services. Adaptability: Ability to quickly adapt to new information and procedures.<br>About Floward<br>Floward is the leading online flowers and gifting company in the Middle East and the UK. Our company was founded in 2017, and within five years we expanded our operations to include nine countries. At Floward, we pride ourselves on creating a seamless and innovative experience for our customers and we love making the process of sending flowers and gifts as enjoyable as receiving them. We make sure to source our flowers daily from the best ethical growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We are known for our flower arrangements, but we made great partnerships with local and international brands in all our communities to offer our clients a wide range of gifts including chocolate, perfumes, cakes, jewellery, and more.<br>Operating in 37 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure that gifts and arrangements arrive fresh to the customer.<br>To know more about us;https://www.floward.co/about-us/

Join Our Team as a Local Support Specialist at Rate Hawk!<br><br>Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we'd love to have you join our fast-growing international travel-tech company! At Rate Hawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.<br><br>Requirements<br><br>What You'll Do:<br><br> Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes Record Details: Accurately document all work and partner interactions in our CRM system. <br><br>What We're Looking For:<br><br> Language Skills: Advanced level of Italian and English - you'll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage! Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus! Proactive Mindset: You don't just solve problems - you prevent them. You anticipate partner needs and take initiative Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset<br><br>Benefits<br><br>What We Offer:<br><br> Remote Work: Work from the comfort of your home! Salary: base payment + monthly bonus Dynamic Team: Be part of a young and energetic group of specialists Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills Learning & Development: We support your growth through seminars, trainings, and conferences Perks: Take advantage of corporate discounts on hotels and other services<br><br>The Process:<br><br>Application: We will review your CV once you apply! Video Interview: Record a video introduction in Italian Meeting with HR: A friendly chat with our HR team One minute Internet Speed Test: Just to make sure you're all set for remote work Meeting with Hiring Manager: Another friendly chat Interview results! <br><br>If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!<br><br>Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

ROLE:<br>The Content Creator is responsible for the consistent and timely publishing of content across Augustus Media brands. This role plays a vital part in the daily execution and delivery of content strategies, ensuring that all output aligns with brand standards and meets scheduled deadlines. At Augustus, Content Creators are accountable for the day-to-day tactical management of content production. They are instrumental in maintaining workflow efficiency and ensuring all deliverables are executed to a high standard.<br>KEY RESPONSIBILITIES:• Writing, editing and proofreading text.• Researching and developing content (text, audio, video)• Attend Weekly Meeting Calls • Prepare Monthly Content Calendar• Publish directly on our platform & share on our social channel• Write for Smashi Business & any other Company portfolio<br>SKILLS:• Bachelor's degree in journalism or a related field• Executive level : 1-3 years experience covering the Business industry is a plus • Knowledge of digital marketing tactics, including SEO, email marketing, and web analytics is a plus• Proficient in Canva and adaptable to various content and production systems• Excellent in English & Arabic verbal and written• Excellent organizational and time management skills• Ability to work on multiple projects at once, often to short deadlines• Strong interpersonal and communications skills• Interest in presenting will be a plus<br>PEOPLE :Assist in fostering a high performance led culture Bring along a positive, collaborative, ready to learn attitude at all times Develop SMART performance objectives alongside your line manager Promoting Augustus as a great place to work, ensuring positivity is championed and your team feels prepared to live out the 3 core values <br>PROFESSIONAL DEVELOPMENTBuild on your emotional intelligence and self-awareness Grow your presence in the industry, including relationships within agency partners and industry bodies to support professional stature Complete mandatory training <br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai, Riyadh and Cairo and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values<br>We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

Communications Manager AR-Corporates Group | Maadi, Cairo | Full-time, On-site<br><br>About the Role AR-Corporates has spent sixteen years building a food business that now spans grain trading, animal feed manufacturing, livestock, dairy, and a hypermarket chain serving thousands of customers every day. We manufacture, we farm, we trade, we sell retail, and we advise other companies on marketing, PR, automation, and investment strategy. Every one of those activities runs on relationships — with suppliers, with buyers, with partners who might become customers next year. We're hiring someone to own those relationships and carry the group's public voice at the same time. You'll be the group's front line with suppliers, buyers, and prospective customers: answering them, visiting them, following up with them, and making sure no relationship goes cold because nobody called back.<br><br>Core Responsibilities Existing and potential suppliers Current and prospective customers Government entities and industry associations Media outlets, journalists, and news agencies Event organizers, conferences, and exhibitions Business communities and professional networks Influencers and strategic partners Day-to-day responsibilities:Keep a live record of who we're talking to, what was promised, and what comes next, so opportunities don't slip between departments Organize and attend company events — partnership signings, factory visits, trade fairs, exhibitions and represent the group properly when you're there Work closely with the Marketing Director, Offline Business Development Officer, Marketing Manager, and Digital Marketing Manager, so campaigns, events, and outreach pull in the same direction Write and manage content about the group's projects, expansions, and sector activity Build the personal brand of the leadership team through regular, credible posts and press presence Draft press releases, company profiles, and announcements in Arabic and English, and handle media inquiries Secure media coverage, interviews, speaking opportunities, and strategic partnerships Represent the company at conferences, exhibitions, and networking events<br>What We're Looking For5+ years in PR, communications, business development, or client relations — Preferred in an industrial, FMCG, or other related setting A genuine people person, on paper and in the room. Half this job is keeping suppliers and prospective customers warm over months, and that takes consistency more than charm Event experience: you've organized events that ran on time, not just attended them Strong writing and communication skills in both Arabic and English. Comfort moving between a boardroom, a feed mill, a trade fair booth, and a hypermarket floor in the same week Enough organization to support three marketing managers at once without dropping a thread A strong professional network across media, business, and industry sectors Proven ability to build and sustain long-term relationships with key stakeholders Strong communication, negotiation, and interpersonal skills A proactive mindset — someone who opens doors and creates opportunities, not just responds to them.<br>Important: All questions below are mandatory. Applications with incomplete responses may not be considered for the next stage of the recruitment process.

About the Role<br>Teleperformance is seeking a highly motivated Mid-Level Recruitment Specialist to join our Talent Acquisition team. In this role, you will be responsible for managing end-to-end recruitment activities for both national and international hiring, ensuring the timely delivery of high-quality talent while maintaining an exceptional candidate experience. The successful candidate will play a key role in identifying, attracting, assessing, and selecting candidates across multiple European markets. This position requires strong sourcing capabilities, excellent communication skills, and the ability to manage multiple recruitment projects in a fast-paced, multicultural environment.<br>Key Responsibilities:<br>Manage the full recruitment lifecycle for assigned positions, from sourcing to onboarding coordination. Research labor markets across Europe and identify qualified candidates through various sourcing channels. Develop and publish compelling job advertisements across recruitment platforms and social media channels. Screen applications and conduct CV evaluations to identify candidates who meet the required qualifications. Conduct initial interviews and pre-screening calls with local and international candidates. Assess candidates' language proficiency, technical competencies, and behavioral skills based on hiring requirements. Coordinate and facilitate recruitment activities, including online assessments, interviews, group exercises, and selection events. Manage recruitment pipelines and maintain accurate candidate records within the Applicant Tracking System (ATS) and internal databases. Provide relocation support and guidance to international candidates throughout the recruitment process. Prepare and present qualified candidate shortlists to hiring managers while ensuring hiring timelines are achieved. Build and maintain strong relationships with hiring managers and internal stakeholders to understand business hiring needs. Collaborate with cross-functional teams to continuously improve recruitment processes, candidate experience, and hiring efficiency. Contribute innovative ideas and best practices to enhance talent acquisition strategies and departmental performance. Ensure full compliance with Teleperformance policies, GDPR requirements, Information Security standards, Global Essential Compliance (GECSP), and all HR procedures.<br>Qualifications:Bachelor's degree or equivalent higher education qualification. Fluency in English, both written and spoken.2–5 years of professional experience in Recruitment and Talent Acquisition. Previous international recruitment experience is considered a strong advantage.<br>Technical Skills:Proficiency in Microsoft Office Suite, including Excel, Word, and Power Point. Strong knowledge of internet-based sourcing techniques and online recruitment platforms. Experience working with Applicant Tracking Systems (ATS) is an advantage.<br>Core Competencies:<br>Strong communication and interpersonal skills. Excellent organizational and time management abilities. Achievement-oriented with the ability to meet recruitment targets and deadlines. Strong stakeholder management and relationship-building skills. High level of flexibility and adaptability in a dynamic environment. Persuasive and confident in engaging with candidates and hiring managers. Commitment to diversity, inclusion, and delivering an outstanding candidate experience.<br>If you are passionate about talent acquisition and are looking to build your career within a global organization, we encourage you to apply and become part of the Teleperformance Talent Acquisition team.

About Electra Control<br>Established in 1994, Electra Control provides building and industrial automation solutions for hotels, hospitals, commercial buildings, factories, and other major facilities. We work with global technology partners, including Automated Logic and Schneider Electric, to deliver reliable turnkey solutions and build long-term client relationships. About the Role We are looking for an ambitious fresh graduate who genuinely wants to build a career in sales and business development. This is not primarily a technical quotation or proposal-preparation position. Electra Control has dedicated technical and commercial teams responsible for system design, product selection, costing, and proposal preparation. Your role will focus on the commercial side of the business: finding opportunities, approaching prospective clients, building relationships, following up consistently, and developing opportunities into successful projects. You will initially shadow and work closely with an experienced salesperson, participate in actual client meetings and receive practical training in both professional selling and building automation. Key Responsibilities• Research target markets, companies, projects, and potential clients.• Identify and contact relevant decision-makers through calls, Linked In, referrals, email, and field visits.• Generate new leads and qualify potential business opportunities.• Arrange and participate in meetings with clients, consultants, contractors, developers, hotels, hospitals, and industrial facilities.• Understand clients’ initial requirements and coordinate with Electra Control’s technical team.• Present the company’s capabilities and solutions clearly and confidently.• Follow up persistently on leads, meetings, proposals, and ongoing opportunities.• Build professional relationships and develop a strong industry network.• Maintain accurate opportunity and follow-up records using the company’s CRM and sales tools.• Support negotiations and gradually develop the ability to manage and close opportunities independently. Who We Are Looking For• Fresh graduates or candidates with up to two years of experience.• Graduates of engineering, business, commerce, higher technological institutes, or other relevant disciplines are welcome to apply.• A genuine interest in sales, business development, negotiation, and relationship building.• Confidence in approaching and communicating with new people.• Strong verbal and written communication skills.• Persistence, self-motivation, curiosity, and willingness to learn.• Comfort with client visits, telephone prospecting, follow-up, and occasional travel.• Basic proficiency in Microsoft Office and digital communication tools.• Technical knowledge of BMS, HVAC controls, or industrial automation is beneficial but not required. Technical and product training will be provided. What You Will Gain• Direct mentoring and field training with an experienced salesperson.• Practical exposure to major engineering projects and professional clients.• Technical training in building and industrial automation solutions.• A structured path toward independently managing clients, market sectors, and sales opportunities.• The opportunity to build a long-term professional career in B2B technical sales. Location and Accommodation This is a full-time, on-site and field-based position headquartered in Nasr City, Cairo. Applications are welcome from candidates across Egypt. Accommodation in Cairo can be provided for a suitable candidate relocating from another governorate.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Collections Specialist’s main objective is to be responsible for managing overdue accounts, contacting developers to collect outstanding payments, and assisting in the collection of debts.<br> Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and regulations.<br> Job Responsibilities Contact clients, proactively, before their payment due dates to remind them about upcoming payments.<br> Monitor overdue accounts and follow up on missed payments through emails, calls, and letters.<br> Update account status, payment arrangements, and communication records accurately in the system.<br> Collaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concerns.<br> Escalate unresolved cases to management or legal departments as necessary for further action.<br> Provide timely and accurate reports on collection activities, account statuses, and recovery efforts.<br> A bachelor's degree in Finance, Accounting, or related field may be preferred.<br> 1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sector.<br> Strong negotiation skills with the ability to communicate effectively and empathetically with customers in challenging situations.<br> Knowledge of debt collections, regulations, and best practices in the mortgage and financing industry.<br> Detail-oriented with good organizational skills to track multiple accounts and payment arrangements.<br> Ability to work well under pressure, meet deadlines, and handle sensitive financial information confidentially.<br> Proficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><span>Assist in mapping all service processes across all customer touch point for RBG.</span></li><li><span>Help in improving the customer satisfaction level to ensure that all the survey scored to be at acceptable levels.</span></li><li><span>Adhere to SLAs-TATs, to assure low rejection and decline levels &amp; high quality of customer interaction.</span></li><li><span>Implement solution to problem areas identifier.</span></li><li><span>Assist in handle customer issue.</span></li><li><span>Assist head of sales, business development managers, in preparing the sales approach plan/report for achieving annual/monthly result through defined targets assigned to every sales channel.</span></li><li><span>Schedule &amp; have product, marketing, credit and risk meeting with sales force.</span></li><li><span>Assist monitoring sales result and measure results against goals set.</span></li><li><span>To ensure quality of sales calls/visits including accuracy &amp; completion of information to minimize risk fraud.</span></li><li><span>Take ownership of customer complaint resolution.</span></li><li><p><span>Improve implementation of standards across the unit.</span></p><br></li></ul><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

At Orchida Tax, we believe our greatest asset is our people. Our dedicated team of professionals is passionate about driving innovation in tax technology and compliance automation, enabling us to stay ahead in a rapidly evolving industry. As the dedicated tax arm of Orchida Soft—a pioneer in innovative technology since 1997—we specialize in providing cutting-edge tax software solutions, with a strong focus on electronic invoicing. We proudly serve over 5,000+ branches and have partnered with 350+ tax solution clients, including 150+ multinational companies. Our advanced systems process more than 2.5 million e-invoices per day and 75 million+ e-invoices per month, continuously evolving to integrate the latest technologies and meet our clients’ unique needs. With a solid presence in Saudi Arabia and Egypt, we aim to become the leading provider of electronic invoicing solutions across the Middle East. Our commitment to quality, innovation, and customer satisfaction empowers businesses to confidently navigate complex tax compliance requirements. At Orchida Tax, our people are at the heart of everything we do—driving us to new heights in the tax technology landscape.<br>Role Description This is a full-time, On-Site role based in Qesm El Nozha, Cairo, Egypt. As a Business Development Specialist, you will play a vital role in identifying and generating new business opportunities, conducting market research, and building strong, long-term relationships with partners and clients. You will collaborate closely with the sales and marketing teams to develop and execute partnership strategies, stay ahead of market trends, and ensure an exceptional customer experience. Your efforts will directly contribute to our mission of expanding our reach and delivering world-class tax technology solutions.<br>Key Responsibilities:<br>Prospecting: Identify potential partners through online research, Linked In, CRM tools (e.g., Apollo, Lusha), and industry events. Maintain and update partner data in CRM. Outreach & Qualification: Research potential partners, conduct introductory calls, qualify based on strategic fit, and schedule meetings. Presentation & Demo: Present the company, partnership model, and value proposition; conduct product demos; share proposals and MOUs. Negotiation & Closing: Manage follow-ups, address objections, finalize contracts, and record deal status in CRM. Enablement & Activation: Onboard new partners, provide marketing and sales tools, conduct training, and monitor early performance.<br>Requirements:<br>1-3 years in Business Development at Software/Fintech Mandatory Bachelor’s in Business, Marketing, or related field CRM system experience Strong analytical skills for market trend analysis and strategic planning Proven experience in lead generation and market research Strong negotiation, closing, and relationship-building abilities Excellent communication skills for building and maintaining partner relationships Strong customer service skills to ensure client satisfaction and retentionproposal writing Ability to work independently and collaboratively within a team Fluency in English, both written and verbal, is a must

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Firm: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.</p><p>Position Overview: We are seeking a motivated and detail-oriented Technical Recruiter with approximately 6 months of recruitment experience to join our Talent Acquisition team. The ideal candidate will support the end-to-end recruitment process for technical positions, including sourcing, screening, coordinating interviews, and maintaining a positive candidate experience. This role is an excellent opportunity for someone looking to build a career in technical recruitment and talent acquisition.</p><p>Responsibilities : Manage the recruitment process for technical roles under the guidance of senior recruiters and hiring managers. Source qualified candidates through LinkedIn, job boards, referrals, and other recruitment channels. Review resumes and evaluate candidates against job requirements.Conduct initial screening calls to assess candidate qualifications, experience, and interest. Schedule and coordinate interviews between candidates and hiring teams. Build and maintain talent pipelines for current and future hiring needs. Ensure a positive candidate experience throughout the recruitment process.Maintain accurate candidate records in the Applicant Tracking System (ATS). Follow up with candidates and hiring managers to ensure timely communication and feedback. Assist in employer branding and recruitment marketing initiatives.Stay informed about market trends and technical talent availability.</p><p>What We Offer Exposure to a wide range of technical roles and technologies. Professional development and career growth opportunities. Collaborative and supportive work environment. Opportunity to build expertise in technical talent acquisition. Attractive packages and performance compensation. Full work comfort, ability to work remotely from any place. Health insurance package. We care about your health and well-being. Paid-time off and holidays. Giving our professionals the flexibility &amp; responsibility to manage their times.</p><p>Arcsen is an equal opportunity employer. We celebrate diversity and are are committed to creating an inclusive environment for all employees. Different makes us better. By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Human Resources, Business Administration,or a related field.</li><li>3- 6 months of experience in Recruitment or Talent Acquisition.</li><li>HR Diploma or Talent Acquisition certification is a plus.</li><li>Strong interest in technical recruitment and technology-related roles.</li><li>Familiarity with LinkedIn Recruiter, job boards, and sourcing techniques.</li><li>Understanding of the recruitment lifecycle and hiring processes.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple vacancies and priorities simultaneously.</li><li>Proficiency in Microsoft Office Suite and recruitment systems.</li><li>Excellent command of the English language, both written and spoke</li><li>Experience using an Applicant Tracking System (ATS) is a plus</li></ul><p></p></section>

Role Description This full-time, on-site Property Consultant role is based in New Cairo and focuses on guiding clients through the process of buying, selling, and renting residential and commercial properties. The Property Consultant will conduct property viewings, prepare and deliver clear presentations on property features, and provide informed recommendations aligned with client needs and budget. Responsibilities include managing the full sales cycle from lead generation to closing, maintaining accurate records of client interactions and transactions, and staying current on local market trends, pricing, and regulations. The role also involves building long-term relationships with clients, collaborating with internal teams, and ensuring a professional, client-centered experience at every stage. Qualifications Candidates should possess strong Sales and Real Estate skills, with proven experience in property transactions or a related field. Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening abilities. Candidates should possess solid Customer Service skills, demonstrating empathy, responsiveness, and a commitment to client satisfaction. Candidates should possess Consulting skills, including the ability to assess client needs and provide tailored, data-informed property recommendations. Relevant qualifications such as a degree in Business, Real Estate, or a related discipline, or equivalent professional experience. Knowledge of the New Cairo real estate market and local property regulations is highly beneficial. Strong negotiation, time management, and organizational skills, with the ability to handle multiple clients and listings simultaneously. Comfort with basic digital tools and CRM systems, and a professional, ethical approach to all client interactions.

Role Description The Language Consultant (Educational Sales) is a full-time, on-site role based in Heliopolis. The role involves guiding prospective and current students through course offerings, placement options, and exam pathways, providing clear and accurate information about DFA and SET programs. The Language Consultant will conduct consultations, respond to inquiries in person, by phone, and online, and support applicants through registration and enrollment processes. Daily tasks include maintaining student records, coordinating with teaching and exam teams, assisting in information sessions or open days, and following up with leads to achieve enrollment targets. The role also involves preparing concise written materials, translating and proofreading program information when needed, and contributing to a positive, student-centered service experience.<br>Qualifications<br> <br>Candidates should possess strong Communication skills, including clear spoken and written interaction with diverse student populations. Candidates should possess Writing and Creative Writing skills to prepare informative, engaging messages, brochures, and online content. Candidates should possess Translation and Proofreading skills to ensure accurate and high-quality multilingual materials. Fluency in German and English is highly desirable; additional languages are a plus. Experience in educational counseling, academic advising, or sales in an educational setting is beneficial. Strong organizational skills, attention to detail, and the ability to manage multiple student cases at once. Comfort working with CRM systems or student information databases and common office software. Ability to work on-site in Heliopolis, collaborate effectively with teaching and exam teams, and maintain a service-oriented mindset. A bachelor’s degree in Languages, Education, Business, or a related field is preferred.

Company Description El Marakby Steel, established in 2006 in 6th of October city, is a key player in Egypt’s steel industry, focused on quality, safety, and operational excellence. The company operates a rolling mill plant on 16,000 m², producing over 250,000 tons of steel rebars annually in sizes from 10mm to 32mm, aligned with British and American standards. A modern melt shop, constructed by SMS Group, is designed to produce 350,000 tons of billets and began operations in June 2016. As part of El Marakby Group, along with El Marakby Trading, El Marakby Metallic Industries, and 6th of October Steel Marketing, El Marakby Steel is committed to sustainable technology and international standards. The group continuously upgrades its operations through a qualified team, aiming to strengthen its presence and deliver value to stakeholders in the Egyptian market.<br>Key Responsibilities:Monitor product costing, cost centers, BOMs, and direct/indirect costs. Prepare budgets and analyze budget vs. actual cost variances. Analyze production costs and provide recommendations to improve cost efficiency. Review inventory counts, variances, ageing, and obsolete/excess inventory. Coordinate with Production & Technical teams to ensure accurate production cost calculations. Prepare and review cost reports and provide financial analysis to management.<br>Requirements:Bachelor’s degree in Commerce – Accounting.4–6 years of experience in Cost Accounting, preferably in a large manufacturing company. Strong analytical and communication skills. Good knowledge of ERP systems; SAP experience is a must. Good knowledge of cost accounting, budgeting, inventory, and variance analysis.<br>How to Apply:Please send your updated CV to Careers@elmarakbysteel.com

Employer Overview A global technology organization specializing in building and operating next-generation, highly secure, carrier-neutral data centers in emerging markets. The company provides mission-critical infrastructure solutions to telecommunications providers, cloud platforms, and enterprise clients across the MENA and South Asian regions.<br>Job Summary We are seeking an Accountant to support the organization’s financial operations and reporting activities. The role will focus on maintaining accurate financial records, supporting budgeting and forecasting processes, and collaborating with internal teams to ensure compliance and financial accuracy.<br>Key Responsibilities Provide financial insights to support decision-making Contribute to the continuous improvement of accounting processes Record and reconcile financial transactions Prepare monthly, quarterly, and annual financial reports Manage accounts payable and receivable processes Ensure accuracy of financial data and reporting Support budgeting and forecasting activities Collaborate with finance, operations, and HR teams on financial matters<br>Qualifications Bachelor’s degree in Accounting, Finance, or related field3–5 years of experience in accounting or finance roles Attention to detail and accuracy in financial reporting Strong organizational and time management abilities Strong knowledge of accounting principles and standards Hands-on experience with general ledger, reconciliations, and financial reporting Experience in preparing financial statements and reports Familiarity with tax compliance and regulatory requirements Background in working with auditors and regulatory authorities Proficiency in accounting software and ERP systems Advanced Microsoft Excel and data analysis skills Fluent in English Ability to maintain accurate financial records and reconciliations Ability to support budgeting and forecasting activities Ability to collaborate effectively with finance and cross-functional teams

<p>Jadeer is hiring a Customer Care Team Leader (Voice Non Voice) on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company operating in the digital payments and consumer finance sector across the Middle East. Through strategic partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance purchasing power and create seamless customer experiences.</p><p><strong>Job Title:</strong> Customer Care Team Leader (Voice Non Voice)</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage a team of customer care advisors across voice and non-voice channels.</li><li>Monitor daily operations to ensure service quality, productivity, and KPI achievement.</li><li>Provide coaching, mentoring, and performance feedback to drive continuous improvement.</li><li>Handle escalated customer complaints and complex cases, ensuring timely resolution.</li><li>Analyze performance reports and identify areas for operational enhancement.</li><li>Ensure adherence to company policies, compliance standards, and service guidelines.</li><li>Support recruitment, onboarding, and training of new team members.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Commerce, or a related field (preferred).</li><li>2 4 years of experience in customer service/contact centers, with at least 1 year in a supervisory or team leader role.</li><li>Experience in fintech, banking, e-commerce, or digital services is a strong advantage.</li><li>Excellent communication skills in English and Arabic (verbal and written).</li><li>Strong leadership, coaching, and performance management skills.</li><li>Ability to manage KPIs, analyze reports, and drive team performance.</li><li>Flexibility to work rotational shifts if required.</li><li>If you are a results-driven leader with a passion for customer experience and team development, this is your opportunity to grow within a fast-paced and innovative fintech environment.</li></ul>