Call Center Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Senior Collector<p>About the Role</p><br><p>The Senior Collector is responsible for executing KONE's customer credit management, collection, and dispute management activities.</p><br><p>The Senior Collector deploys credit policies so that an acceptable level of risk is maintained, collections are made on time, losses are kept to a minimum, and arrears are economically collected. The role executes the collection strategy, ensures the dispute management routing is fit for purpose for local conditions in alignment with global guidelines, and ensures that bad debt provisions and write-offs are processed according to the defined rules.</p><br><p>The Senior Collector works closely with the BPO partner, Frontline Customer Service &amp; Admin (CS&amp;A), and the upstream organization.</p><br><p>Senior Collector is a Business Process Outsourcing (BPO) role by default. However, the role may exist in larger KONE units in order to support the Credit Controller in their tasks. Where a decision is taken to retain selected key customer accounts under Frontline collection responsibility, the Senior Collector performs the collection and dispute management transactional tasks for those specified accounts instead of the BPO. The same tools and KPIs apply, regardless of who performs the collection activity.</p><br><p>Key Responsibilities</p><br><ul><li>Coordinating the BPO and retained organization for credit management, collection, and dispute management processes</li><li>Resolving and supporting the Frontline in solving complicated collection cases</li><li>Performing dispute root cause analysis and driving corrective actions from an end-to-end perspective</li><li>Carrying out the first collection contact physically, where local requirements call for it</li></ul><p><b>Transactional tasks for accounts retained in Frontline responsibility</b></p><br><ul><li>Dispute management routing for agreed retained accounts</li><li>Recording invoice disputes into the collection and dispute management solution as they arise</li><li>Initiating and following the dispute management workflow by dispatching recorded disputes to the relevant business responsible people in the organization for resolution</li><li>Applying the collection strategy for agreed retained accounts</li><li>Conducting collection calls with customers in a structured way</li><li>Requesting promises to pay from customers as part of collection contacts, and recording the given promises</li><li>Coordinating with CS&amp;A and inbound teams for the assigned portfolio of customers to ensure all queries and disputes are appropriately handled and resolved to facilitate collection activities</li></ul><p>Experience &amp; Education</p><br><p><b>Required</b></p><br><ul><li>3–5 years of experience in accounts receivable, collections, credit control, or order-to-cash, ideally within a multinational or shared services/BPO-supported environment</li><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field</li><li>Demonstrated ownership of a customer portfolio, including direct collection contact with customers by phone, email, and where required, in person</li><li>Hands-on experience with dispute and deduction management: logging, routing, and following up to resolution</li><li>Experience working with or alongside an outsourced service provider (BPO/SSC) is strongly preferred</li></ul><p><b>Preferred</b></p><br><ul><li>Experience in construction, industrial, or project-based B2B industries where invoicing is milestone- or contract-driven</li><li>Exposure to credit risk assessment, bad debt provisioning, and write-off processes</li></ul><p>Skills &amp; Competencies</p><br><p><b>Technical</b></p><br><ul><li>ERP experience in the O2C/AR module — SAP FI-AR or equivalent</li><li>Familiarity with a collection and dispute management solution (SAP FSCM Collections &amp; Dispute Management, HighRadius, or similar workflow tool)</li><li>Strong Excel skills, including pivot tables, lookups, and reconciliation of large invoice files</li><li>Ability to work with AR KPIs — DSO, aging buckets, collection effectiveness, promise-to-pay conversion, and dispute cycle time</li><li>Fluent Arabic and strong written and spoken English</li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://kone.com/global/en/careers.html</u></i></span></p><br> </div>

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate daily center operations, meetings, correspondence, records, and administrative procedures.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Act as a liaison between the Director, research staff, and external stakeholders.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate research projects, timelines, resources, and progress updates.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support budget preparation, expense tracking, funding opportunities, and grant applications.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support recruitment, training, and performance evaluation of research staff and interns.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help ensure research activities comply with ethical standards and regulatory requirements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan and monitor project goals, milestones, and deliverables, adjusting plans as needed to meet deadlines.</p><p><strong>Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in healthcare administration, business administration, public health, or a related field.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous administrative experience, preferably in healthcare or research.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in project management and coordination, particularly in a research or clinical setting.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organization, multitasking, communication, and interpersonal skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office and project management or research management tools.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of clinical research compliance requirements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in written and spoken English is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project management or healthcare administration certifications (e.g., PMP) are an advantage.</p>

<p> <strong>WE ARE HIRING | Reel Creator &amp; Content Producer</strong></p><p><strong>يعلن مركز الرياض للخصوبة</strong> عن حاجته إلى Reel Creator للانضمام إلى فريق التسويق بالمركز، للعمل بمقر المركز في <strong>المهندسين – الجيزة</strong>.</p><p> <strong>المهام والمسؤوليات (Job Responsibilities):</strong></p><ul><li>ابتكار أفكار إبداعية وكتابة Scripts مناسبة للخدمات الطبية، بهدف زيادة التفاعل والمشاهدات وبناء الثقة مع الجمهور.</li><li>تصوير وإنتاج فيديوهات Reels احترافية للأطباء والخدمات والأنشطة المختلفة داخل المركز.</li><li>التصوير باستخدام الكاميرات الاحترافية أو الهواتف الذكية.</li><li>معرفة المبادئ الأساسية للمونتاج وتحرير الفيديوهات.</li><li>تقديم الخدمات الطبية والعروض التسويقية والقدرة على الظهور أمام الكاميرا وتقديم المحتوى بأسلوب جذاب واحترافي.</li><li>امتلاك صوت مناسب وواضح للتعليق الصوتي (Voice Over) على فيديوهات الموشن جرافيك والمحتوى التسويقي.</li><li>التواصل والتفاوض والإقناع مع العملاء والحالات للحصول على موافقتهم على التصوير واستخراج Media Materials وReviews وTestimonials مميزة.</li><li>متابعة المنافسين وتحليل محتواهم ومتابعة أحدث الترندات والتطورات في صناعة المحتوى.</li><li>متابعة أداء الفيديوهات والمحتوى المنشور على منصات التواصل الاجتماعي.</li><li>إعداد تقارير دورية عن أعمال التصوير وإنتاج المحتوى ومعدلات الأداء والتفاعل.</li><li>التعاون مع فريق التسويق والسوشيال ميديا لتنفيذ خطة المحتوى وتحقيق الأهداف التسويقية.</li></ul><p><strong>المتطلبات والمؤهلات (Job Requirements):</strong></p><ul><li>خبرة عملية لا تقل عن سنتين في مجال Reel Creation وصناعة الفيديوهات القصيرة.</li><li>خبرة في التصوير بالكاميرات الاحترافية أو الموبايل.</li><li>معرفة جيدة بأساسيات المونتاج وبرامج تحرير الفيديو.</li><li>مهارات إبداعية في ابتكار الأفكار وكتابة الاسكربتات.</li><li>حضور جيد أمام الكاميرا وثقة في تقديم الخدمات والعروض.</li><li>صوت واضح ومناسب لأعمال Voice Over والتعليق الصوتي.</li><li>مهارات تواصل وتفاوض وإقناع قوية.</li><li>القدرة على التعامل باحترافية مع العملاء والأطباء.</li><li>معرفة جيدة بمنصات التواصل الاجتماعي وطبيعة المحتوى المناسب لكل منصة.</li><li>القدرة على إعداد التقارير وتحليل أداء المحتوى.</li><li>الالتزام والعمل بروح الفريق.</li></ul><p> <strong>مكان العمل:</strong> المهندسين – الجيزة.</p><p> <strong>للتقديم:</strong></p><ul><li><strong>يرجى إرسال الـ CV مع نماذج من الأعمال السابقة (Portfolio / Showreel)، ويفضل إرفاق فيديو تعريفي قصير للمتقدم، عبر رسائل الصفحة أو وسيلة التواصل المعتمدة.</strong></li></ul>

<p><strong>Company:</strong> NOVAY AI</p><p><strong>Location:</strong> Egypt – Remote</p><p><strong>Employment Type:</strong> Full-time</p><p><br></p>About NOVAY AI<p>NOVAY AI is a Saudi-based AI technology company providing AI Voice Agents, AI Contact Center solutions, Conversational AI, and intelligent business automation.</p><p><br></p>Job Description<p>We are seeking a proactive and results-oriented B2B Lead Generation Specialist to identify potential business customers, research decision-makers, conduct outbound prospecting, and generate qualified business meetings in the Saudi market.</p><p><br></p>Key Responsibilities<ul><li>Research and identify potential B2B customers across relevant industries.</li><li>Identify and reach key decision-makers such as CEOs, CIOs, CTOs, IT Managers, and Operations Directors.</li><li>Generate leads using LinkedIn, email, online research, and professional prospecting tools.</li><li>Build and maintain accurate databases of qualified business prospects.</li><li>Conduct personalized outreach and follow up with potential customers.</li><li>Identify business needs and opportunities relevant to NOVAY AI solutions.</li><li>Arrange qualified introductory meetings with the sales team.</li><li>Maintain accurate CRM records and prospecting activities.</li><li>Collaborate with the sales team to improve lead quality and conversion.</li><li>Deliver weekly prospecting and lead generation reports.</li></ul><p><br></p>Requirements<ul><li>Proven hands-on B2B lead generation experience.</li><li>Experience using LinkedIn Sales Navigator or similar prospecting platforms.</li><li>Good English communication and writing skills.</li><li>Strong online research and data organization abilities.</li><li>Experience identifying and contacting business decision-makers.</li><li>Familiarity with CRM systems and lead management processes.</li><li>Previous experience targeting Saudi Arabia or GCC markets is preferred.</li><li>SaaS, software, IT, telecom, or technology industry experience is an advantage.</li><li>Self-motivated, organized, and target-oriented.</li></ul><p><br></p>Performance Indicators<ul><li>Number of relevant companies and decision-makers identified.</li><li>Quality and accuracy of generated leads.</li><li>Positive outreach responses.</li><li>Qualified meetings generated and attended.</li><li>Opportunities accepted by the sales team.</li></ul><p><br></p><p><br></p>

<p><strong><u>Job Purpose:</u></strong></p><p>Provide technical and commercial support for electrical, Low Current/ELV, MEP, and Infrastructure projects. Prepare technical and commercial offers, pricing, technical submittals, compliance statements, and equipment/system selections, ensuring alignment with project specifications and standards, with a focus on developing expertise in UPS systems, generators, and other electrical solutions.</p><p><br></p><p><strong><u>Main job duties and responsibilities:</u></strong></p><ol><li>Review project drawings, specifications, and technical documentation for accuracy and compliance.</li><li>Coordinate with design consultants, site engineers, and vendors to resolve technical issues.</li><li>Prepare shop drawings, as-built drawings, and technical submittals.</li><li>Monitor project progress to ensure compliance with the design intent and client requirements.</li><li>Prepare and review technical specifications and BOQs for HVAC, generators, and data center infrastructure.</li><li>Participate in the evaluation of supplier/vendor quotations based on technical and commercial criteria.</li><li>Assist in preparing tender packages, responding to RFI (Requests for Information), and providing clarifications to contractors.</li><li>Prepare accurate cost estimates for HVAC, electrical, and mechanical systems.</li><li>Analyze project risks, construction methods, and technical solutions to provide value engineering.</li><li>Support the budgeting process by providing detailed material and labor cost breakdowns.</li><li>Collaborate with project managers and site engineers to ensure timely delivery of technical office deliverables.</li><li>Track and report project milestones and technical issues impacting progress.</li><li>Support in procurement planning and technical evaluation of materials and equipment.</li><li>Conduct technical training sessions and workshops for junior engineers, technicians, and site personnel.</li></ol><p><br></p><p><strong><u>Job requirements:</u></strong></p><p><strong><u>Educational background and previous experience:</u></strong></p><ol><li>Bachelor’s degree in Electrical Engineering or a related field.</li><li>From 1 – 3 years of experience in a similar role, preferably in projects related to data centers, HVAC, and generators.</li></ol>

<p><strong>Company Description</strong> Woodberry Preschool is an early childhood education center focused on creating a safe, nurturing, and engaging learning environment for young children. The preschool emphasizes play-based learning, age-appropriate activities, and the development of social, emotional, and cognitive skills. Woodberry Preschool values strong partnerships with families and encourages open communication to support each child’s growth. The team is committed to inclusive practices and fostering curiosity, creativity, and confidence in every learner.</p><p><strong>Role Description</strong> The Nursery English Teacher will plan and deliver engaging, age-appropriate English language lessons for nursery-age children, using stories, songs, games, and interactive activities. Responsibilities include preparing lesson plans, organizing classroom activities, supporting early literacy and language development, and monitoring each child’s progress. The teacher will maintain a safe, inclusive classroom environment, communicate regularly with families, and collaborate with colleagues on school events and curriculum planning. This is a full-time, on-site role based at Woodberry Preschool in Cairo, Egypt.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong English language proficiency, with clear spoken and written communication suitable for young learners.</li><li>Experience in early childhood education, particularly teaching nursery or preschool-age children.</li><li>Skills in classroom management, creating engaging lesson plans, and adapting activities to different learning needs.</li><li>Ability to foster a nurturing, inclusive, and safe environment that supports social and emotional development.</li><li>Excellent interpersonal skills, with the ability to collaborate with colleagues and build positive relationships with families.</li><li>Relevant educational background, such as a degree or diploma in Early Childhood Education, Education, or a related field.</li><li>Patience, creativity, cultural sensitivity, and a genuine interest in working with young children.</li><li>Previous experience in an international or bilingual school setting is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Who We Are:</strong><br>Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.<br><strong>Key Responsibilities:</strong><br><ul><li>Financial &amp; Marketplace Reconciliation<strong>:</strong> Perform daily and monthly reconciliations for sales, payment gateway payouts, commissions, discounts, and settlements across Amazon, Noon, Jumia, and our online store.</li><li>SAP &amp; Inventory Matching<strong>:</strong> Reconcile monthly inventory balances between marketplace fulfillment hubs (Noon FBN, Jumia Express) and SAP. Track returns, damaged items, and resolve stock discrepancies.</li><li>Amazon Account Management: Monitor POs payments, verify commissions and ad fees against commercial terms, upload tax invoices on the delivery date, and ensure payments are collected within 30 days.</li><li>Logistics &amp; COD Reconciliation<strong>:</strong> Track daily orders and Cash on Delivery (COD) collections by matching tracking numbers between (Al-Bayan or any other prog) and shipping company records. Follow up on delayed payouts and file compensation claims for lost/damaged shipments.</li><li>Discrepancy Tracking &amp; Reporting<strong>:</strong> Maintain clear audit trails and financial reports, identify missing funds or fee mismatches, and work directly with platform support and internal teams to resolve issues promptly.</li></ul><br><strong>Qualification and Skills</strong><br><ul><li> Bachelor's degree in Accounting or Finance.</li><li>3-5 years of total accounting experience, with at least 2 years focused specifically on e-commerce accounting.</li><li>Hands-on experience with <strong>Al-Bayan</strong> is required.</li><li>Platform Familiarity: Proven expertise in navigating Amazon Seller Central, Noon Partner Market, and Jumia Seller Centre.</li><li>Advanced proficiency in MS Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, data matching).</li><li>Highly detail-oriented, analytical, and proactive in solving financial discrepancies.</li></ul><br> </div>

<p><strong>Who We Are:</strong></p><p>Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Financial &amp; Marketplace Reconciliation<strong>:</strong> Perform daily and monthly reconciliations for sales, payment gateway payouts, commissions, discounts, and settlements across Amazon, Noon, Jumia, and our online store.</li><li>SAP &amp; Inventory Matching<strong>:</strong> Reconcile monthly inventory balances between marketplace fulfillment hubs (Noon FBN, Jumia Express) and SAP. Track returns, damaged items, and resolve stock discrepancies.</li><li>Amazon Account Management: Monitor POs payments, verify commissions and ad fees against commercial terms, upload tax invoices on the delivery date, and ensure payments are collected within 30 days.</li><li>Logistics &amp; COD Reconciliation<strong>:</strong> Track daily orders and Cash on Delivery (COD) collections by matching tracking numbers between (Al-Bayan or any other program) and shipping company records. Follow up on delayed payouts and file compensation claims for lost/damaged shipments.</li><li>Discrepancy Tracking &amp; Reporting<strong>:</strong> Maintain clear audit trails and financial reports, identify missing funds or fee mismatches, and work directly with platform support and internal teams to resolve issues promptly.</li></ul><p><br></p><p><strong>Qualification and Skills</strong></p><ul><li>&nbsp;Bachelor’s degree in Accounting or Finance.</li><li>3–5 years of total accounting experience, with at least 2 years focused specifically on e-commerce accounting.</li><li>Hands-on experience with <strong>Al-Bayan</strong> is required.</li><li>Platform Familiarity: Proven expertise in navigating Amazon Seller Central, Noon Partner Market, and Jumia Seller Centre.</li><li>Advanced proficiency in MS Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, data matching).</li><li>Highly detail-oriented, analytical, and proactive in solving financial discrepancies.</li></ul>

<strong>Who We Are<br><br></strong>Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Financial &amp; Marketplace Reconciliation: Perform daily and monthly reconciliations for sales, payment gateway payouts, commissions, discounts, and settlements across Amazon, Noon, Jumia, and our online store. </li><li>SAP &amp; Inventory Matching: Reconcile monthly inventory balances between marketplace fulfillment hubs (Noon FBN, Jumia Express) and SAP. Track returns, damaged items, and resolve stock discrepancies. </li><li>Amazon Account Management: Monitor POs payments, verify commissions and ad fees against commercial terms, upload tax invoices on the delivery date, and ensure payments are collected within 30 days. </li><li>Logistics &amp; COD Reconciliation: Track daily orders and Cash on Delivery (COD) collections by matching tracking numbers between (Al-Bayan or any other prog) and shipping company records. Follow up on delayed payouts and file compensation claims for lost/damaged shipments. </li><li>Discrepancy Tracking &amp; Reporting: Maintain clear audit trails and financial reports, identify missing funds or fee mismatches, and work directly with platform support and internal teams to resolve issues promptly. <br><br></li></ul><strong>Qualification And Skills<br><br></strong><ul><li> Bachelor’s degree in Accounting or Finance.</li><li>3-5 years of total accounting experience, with at least 2 years focused specifically on e-commerce accounting.</li><li>Hands-on experience with Al-Bayan is required.</li><li>Platform Familiarity: Proven expertise in navigating Amazon Seller Central, Noon Partner Market, and Jumia Seller Centre.</li><li>Advanced proficiency in MS Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, data matching).</li><li>Highly detail-oriented, analytical, and proactive in solving financial discrepancies.</li></ul>

<p></p><p>The role</p><p></p><p>For Our new project, We’re looking for an organized, proactive Executive Assistant to support our Country Sales Manager. You’ll be at the center of daily operations, client communication, logistics, and project coordination.</p><p></p><p>Key responsibilities:</p><p></p><p>Coordinate communication between clients, internal teams, and partners.</p><p>Manage the calendar, schedule meetings, and handle follow-ups.</p><p>Log and track client briefs, submissions, and deadlines in Asana.<br>Meeting minutes, reports, and follow ups.</p><p>Coordinate shipping and logistics of goods, including samples and orders, by liaising with shipping companies, tracking shipments, and preparing shipping documents.</p><p>Prepare, track, and reconcile expense reports.</p><p>Draft and review correspondence, presentations, reports, and business documents.</p><p>Prepare materials for meetings and reports.</p><p>Keep client records, contacts, and filing systems organized and up to date.</p><p>Support the team with data entry, documentation, and general administrative tasks.</p><p>Identify opportunities to improve processes and administrative workflows.</p><p>Requirements:</p><p></p><p>An office-based role in Dokki with the flexibility of occasional work-from-home days.</p><p>Direct exposure to the international fragrance and beauty industry.</p><p>A role with real ownership and room to grow within an expanding company.</p><p></p><p><strong>Requirements</strong></p><p></p><p>A diploma or bachelor’s degree in business, administration, or a related field.</p><p>3-5 years of experience as an executive assistant, coordinator, or in a similar role.</p><p>Excellent written and spoken Arabic and English. French is a plus.</p><p>Strong organization, time-management, and prioritization skills, with close attention to detail.</p><p>Proficiency in MS Office or Google Workspace. Asana experience is a plus.</p><p>Basic knowledge of shipping procedures and documentation is a plus.</p><p>Experience in retail, cosmetics, or luxury goods is an advantage.</p><p>Discretion with confidential information.</p><p></p><p></p>

<p><strong>Role Summary</strong></p><p>The Senior Network Security Engineer operates, maintains, and secures the organization’s network security infrastructure across multiple vendors and technologies. The role handles day-to-day operations, executes changes, and resolves complex security issues. It also contributes to POCs and supports junior team members, helping keep security services resilient, compliant, and aligned with business and customer requirements.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Handle daily operational cases and tickets, ensuring timely resolution within SLAs.</li><li>Install, configure, operate, and maintain security hardware and software solutions.</li><li>Troubleshoot and diagnose security issues affecting users and customers and escalate to Supervisors or vendor support with complete diagnostics.</li><li>Execute security changes, upgrades, and patching according to approved plans during change windows.</li><li>Perform rule-base reviews, policy tuning, and false-positive reduction across security platforms.</li><li>Contribute to POCs, solution testing, and validation before production deployment.</li><li>Maintain runbooks, configuration documentation, and network security diagrams.</li><li>Support and guide junior engineers through knowledge sharing and technical assistance.</li><li>Collaborate with infrastructure, and application teams on incident response and secure delivery.</li><li>Keep up to date on cybersecurity trends, emerging threats, vulnerabilities, and best practices.</li></ul><p><br></p><p><strong>Experience &amp; Qualifications</strong></p><ul><li>2-4 years of hands-on network security experience.</li><li>Bachelor’s degree in engineering or computer science</li></ul><p><br></p><p><strong>Technical Skills — Must-have</strong></p><ul><li>Multi-vendor Next-Generation Firewall operations</li><li>Site-to-site and remote access VPN</li><li>Web Application Firewall operations and tuning</li><li>Network Access Control and TACACS+/RADIUS-based AAA</li></ul><p>Technical Skills — Strong advantage</p><ul><li>Telecom, ISP, or large data center experience.</li><li>Email security gateway.</li><li>PAM/IAM.</li><li>Container and Kubernetes security.</li><li>Web proxy.</li><li>API security.</li><li>EDR/XDR.</li><li>Anti-DDoS.</li><li>Endpoint solution.</li><li>Sandboxing solutions.</li><li>DNS Security.</li><li>HSM solutions.</li><li>Database Activity Monitoring (DAM).</li><li>DLP</li><li>AI/LLM security.</li></ul><p><br></p>

We are seeking a skilled Functional Consultant with expertise in Hyperion Financial Management and Planning and Budgeting. The ideal candidate will be responsible for implementing, configuring, and optimizing Hyperion solutions to enhance financial planning and budgeting processes.<br><br>Key responsibilities include:<br><br>The consultant should have hands-on implementation experience with <strong>Oracle Hyperion Performance Management v11.1.2.4</strong>, covering the following contractual scope:<br><br><strong>1. Hyperion Planning and Budgeting <br><br></strong><ul><li>Financial, staff cost/workforce, production, CAPEX, and maintenance planning.</li><li>Budget scenarios and versions, approval workflows, top-down allocation, account/product/cost-centre dimensions, multicurrency planning, and tracking changes to budget figures.</li><li>Up to 40 data forms, 15 custom calculations, 4 flat-file integrations, and 30 reports/analyses, including financial statements, headcount/staff costs, actual-versus-budget comparisons, and management reporting.<br><br><br></li></ul><strong>2. Hyperion Financial Management (HFM) <br><br></strong><ul><li>Financial consolidation, entity hierarchies, group chart-of-accounts mapping, ownership and minority interests, and intercompany reconciliation and elimination.</li><li>Currency translation, journal adjustments, balance carry-forward, consolidation workflows, approvals, and security.</li><li>Up to 1,000 entities and cost centres, 20 custom calculations, 4 flat-file data sources/interfaces, and 30 reports/KPIs, including financial statements, annual reports, and board reporting.<br><br><br></li></ul><strong>3. Required functional contribution<br><br></strong><ul><li>Conduct business requirements workshops and prepare functional requirements and mapping documentation.</li><li>Lead functional design and configuration, and coordinate data mapping, migration, and integration requirements with the technical team.</li><li>Support CRP sessions, application walkthroughs, UAT, issue resolution, user training, and production readiness.</li><li>Communicate effectively with business stakeholders in Arabic and prepare project documentation in English.<br><br><br></li></ul>The successful candidate will possess strong analytical skills, attention to detail, and a deep understanding of financial processes and systems. Excellent communication and interpersonal skills are essential for working effectively with cross-functional teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The role:</strong></p><br><br> <p>The OCC Security Controller is responsible for the real-time monitoring, coordination, and management of security operations across the high-speed rail network. Operating within the Operations Control Center (OCC), this role ensures the safety and security of passengers, staff, assets, and infrastructure by responding promptly to incidents, coordinating security personnel, and maintaining close communication with law enforcement and emergency services.</p><br><br> <p><strong>Your responsibilities:</strong></p><br><br> <ul><li> Monitor the real-time status of CCTV and intrusion detection systems.</li><li>Initiate ad hoc measures in response to security emergencies.</li><li>Maintain an accurate log of security incidents for review and analysis.</li><li>Monitor fire protection systems and promptly escalate alarms or irregularities.</li><li>Liaise with the Maintenance Contractor, Operations teams, and governmental security and emergency services.</li></ul> <p><strong>Your profile/ qualifications:</strong></p><br><br><ul><li>Bachelor's degree in engineering or another relevant discipline.</li><li>Minimum of 4 years of experience in security management.</li><li>Experience in the transit or railway sector.</li><li>Strong commitment to safety and security.</li><li>Ability to work effectively under pressure and meet challenging deadlines.</li><li>Strong interpersonal and teamwork skills, with the ability to interact effectively at all organizational levels.</li><li>Proficiency in MS Office applications, including Teams, Outlook, Excel, and Word, as well as relevant IT systems.</li><li>Fluency in written and spoken English and Arabic.</li></ul> <p><strong>General Information:</strong></p><br><br> <p><span>DB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our organization and contributes to a respectful, inclusive, and high-performing work environment.</span></p><br><br><br> </div>

<p>Are you the rare person who can sell, manage clients, AND build automations with Claude?</p><p>We’re Partners Outsourcing, a contact center and automation partner for US businesses, and we’re hiring a Technical Account Manager to own and grow a US client account.</p><p><strong>The role</strong></p><p><strong> You’ll be the client’s go-to person. You’ll learn how their business runs, find where they’re losing leads and time, fix it using Claude and Claude Code, and turn those results into new services they buy from us. Think 5 minute speed to lead, smarter follow up, cleaner reporting, and a client who keeps expanding the relationship.</strong></p><p><strong>What you’ll do</strong></p><ul><li>Lead regular calls with US business owners and managers</li><li>Audit workflows and spot improvement opportunities</li><li>Build automations with Claude and Claude Code</li><li>Cross sell and upsell automation tools and services</li><li>Show the client clear, measurable value</li></ul><p><strong>What we’re looking for</strong></p><ul><li>C1 or C2 English</li><li>3+ years in account management, sales, or customer success</li><li>A real track record of cross selling or upselling</li><li>Hands-on experience building with Claude (Claude Code is a big plus)</li><li>Technical enough to set up integrations and workflows, business-minded enough to sell them</li></ul><p><strong>What we offer</strong></p><ul><li>Very competitive salary based on experience</li><li>4 pm to midnight, Monday to Friday</li><li>Office-based in Egypt, remote considered for exceptional candidates</li><li>Direct exposure to the US market and real AI work</li></ul><p><strong>To apply:</strong> send your CV plus one example of something you’ve built with Claude (a link, a short Loom, or a description). Applications without an example won’t be reviewed.</p><ul><li>#hiring #AccountManagement #AI #Claude #Automation #SalesJobs #EgyptJobs #CairoJobs</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview To manage and grow customer accounts by ensuring timely delivery, and optimal product availability. This includes maintaining proper credit and cash collection, forecasting van loads to prevent stockouts, executing pricing and promotional guidelines, and achieving best-selling positions in stores. The role also involves analyzing past performance, monitoring stock levels, presenting tailored order suggestions, and capturing competitor activity to maximize sales and strengthen customer relationships. Responsibilities Review and understand sales development objectives Review routing schedule including any off-schedule visit Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates) Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns Review point of sales stock levels and out of stock in order to define a suggestion Present suggested order to the customer, discuss objectives and adjust order accordingly Obtain bestselling position in the account Capture competitor presence and store execution when requested Ensure pricing guidelines are fully executed Ensure proper Credit management and Cash Collection from Accounts as well as cash deposits Oversee Truck Loading Daily and forecast Van load needed to complete day without going out of stock Ensure MSL is sold to every account Qualifications Bachelor’s degree is a must / مؤهل جامعي Experience in sales, preferably within the food and beverage industry / خبرة في المبيعات و خاصة شركات الصناعات الغذائية Basic computer literacy / المعرفة بالكمبيوتر Capabilities &amp; Skills: Ability to work effectively with people from diverse backgrounds/ القدرة على التعامل مع خلفيات متنوعة Strong analytical thinking skills, capable of identifying opportunities. / مهارات التفكير التحليلي الجيد و القدرة على تحديد الفرص Excellent communication skills. / مهارات التواصل الجيدة Strong leadership abilities / مهارات القيادة القوية</p> </div>

<p><strong>Role Description</strong> The Robotics Instructor role is a full-time, on-site position based in Alexandria, Egypt. The instructor will design and deliver robotics courses and workshops, introducing learners to core concepts in robotics, programming, and STEM through structured lessons and hands-on projects. Daily responsibilities include preparing lesson plans, creating instructional materials and lab activities, demonstrating equipment and tools, and guiding learners as they build and test robotic systems. The role involves assessing learner progress, providing constructive feedback, and adapting teaching methods to different skill levels to ensure an inclusive and supportive learning environment. The Robotics Instructor will also collaborate with the training team to refine curricula, stay current with emerging technologies, and participate in events or initiatives that promote engineering education.</p><p><strong>Qualifications</strong></p><ul><li>Strong knowledge of robotics concepts and applications, including basic mechanics, sensors, actuators, and control systems.</li><li>Experience delivering training or instruction, with the ability to structure courses, facilitate workshops, and support diverse learner needs.</li><li>Solid foundation in STEM (Science, Technology, Engineering, Mathematics) education, with the ability to connect theory to practical, hands-on activities.</li><li>Programming skills relevant to robotics (e.g., C/C++, Python, Arduino, or visual programming environments) and familiarity with common robotics platforms or kits.</li><li>Effective communication skills, including clear technical explanation, active listening, and the ability to engage and motivate learners.</li><li>Bachelor’s degree or equivalent in Engineering, Mechatronics, Computer Science, or a related technical field.</li><li>Previous teaching, mentoring, or lab supervision experience in an educational or training center environment is an advantage.</li><li>Ability to work on-site in Alexandria, manage classroom equipment safely, and maintain a respectful, inclusive learning environment.</li></ul>

<br><p><strong>CONSULTANT SAP BASIS</strong></p><p><strong>What Makes Your Job Exciting</strong></p><ul><li>As part of our Technology Center of Excellence you work with our customers on SAP system landscape related aspects, and assist with the installation and maintenance of SAP systems and the associated middleware components</li><li>You implement corrections, plan release upgrades, and take care of installations, updates and patches</li></ul><p><strong>Your Experience And Approach</strong></p><ul><li>In addition to a successfully completed vocational training or an academic degree, you have at least 2 years of practical experience in SAP Basis consulting or SAP Basis support</li><li>You have experience in supporting customers or specialist departments in SAP Basis operations, administration, support and monitoring</li><li>You are able to develop trust-based and collaborative working relationships when advising customers</li><li>You apply a rigid and structured approach to problem identification, analysis and resolution</li><li>Team spirit, the ability to work under pressure and a good amount of flexibility to react quickly to new requirements form part of your personal DNA</li><li>Very good English language skills - German language skills (as a plus)</li><li>Ability to work independently and results-oriented</li></ul><p><strong>Your Benefits</strong></p><ul><li>Challenging and varying assignments with world market leaders and hidden champions</li><li>Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts</li><li>Autonomy, flexibility in your daily work</li><li>Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany</li><li>Secure role in a friendly, open-minded, and committed team</li><li>Attractive salary package; social insurance and private medical insurance.</li><li>40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday.</li></ul><p>We look forward receiving your online application!</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview To manage and grow customer accounts by ensuring timely delivery, and optimal product availability. This includes maintaining proper credit and cash collection, forecasting van loads to prevent stockouts, executing pricing and promotional guidelines, and achieving best-selling positions in stores. The role also involves analyzing past performance, monitoring stock levels, presenting tailored order suggestions, and capturing competitor activity to maximize sales and strengthen customer relationships. Responsibilities Review and understand sales development objectives Review routing schedule including any off-schedule visit Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates) Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns Review point of sales stock levels and out of stock in order to define a suggestion Present suggested order to the customer, discuss objectives and adjust order accordingly Obtain bestselling position in the account Capture competitor presence and store execution when requested Ensure pricing guidelines are fully executed Ensure proper Credit management and Cash Collection from Accounts as well as cash deposits Oversee Truck Loading Daily and forecast Van load needed to complete day without going out of stock Ensure MSL is sold to every account Qualifications Bachelor’s degree is a must / مؤهل جامعي Experience in sales, preferably within the food and beverage industry / خبرة في المبيعات و خاصة شركات الصناعات الغذائية Basic computer literacy / المعرفة بالكمبيوتر Capabilities &amp; Skills: Ability to work effectively with people from diverse backgrounds/ القدرة على التعامل مع خلفيات متنوعة Strong analytical thinking skills, capable of identifying opportunities. / مهارات التفكير التحليلي الجيد و القدرة على تحديد الفرص Excellent communication skills. / مهارات التواصل الجيدة Strong leadership abilities / مهارات القيادة القوية</p> </div>

<ul><li><p><strong>Position Title:</strong> Technical Support &amp; Quality Engineer<br><strong>Business Unit:</strong> Small Home Appliances – After Sales Team</p></li><li><p><strong>Role Purpose:</strong></p></li><li><p>This role plays a key part in supporting after-sales service operations while contributing to product quality, reliability, and continuous improvement across the Small Home Appliances portfolio.</p></li><li><p><strong>Key Responsibilities</strong></p></li><li><p>&nbsp;Provide technical support for small home appliances maintenance and after-sales service operations.</p></li><li><p>&nbsp;Analyze recurring failures and customer complaints, determining root causes and recommending effective corrective and preventive actions.</p></li><li><p>&nbsp;Support the inspection, testing, and technical evaluation of new products prior to market launch.</p></li><li><p>&nbsp;Work closely with the Quality team in monitoring and auditing suppliers and outsourced manufacturers, ensuring compliance with quality standards.</p></li><li><p>&nbsp;Prepare technical performance and failure-analysis reports and share insights with relevant stakeholders.</p></li><li><p>&nbsp;Contribute to product quality improvement initiatives and help reduce after-sales service costs.</p></li><li><p>&nbsp;Support field visits, service partner engagement, and technical investigations as needed.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements</strong></p></li><li><p>&nbsp;Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, or equivalent).</p></li><li><p>&nbsp;4–7 years of relevant experience, preferably within small home appliances, after-sales service, or quality management.</p></li><li><p>&nbsp;Strong analytical and problem-solving abilities with a structured approach to root-cause analysis.</p></li><li><p>&nbsp;Strong command of spoken and written English.</p></li><li><p>&nbsp;High proficiency in Microsoft Office, especially Excel.</p></li><li><p>&nbsp;Strong leadership personality with sound decision-making capability.</p></li><li><p>&nbsp;Ability to work across both office and field (production/service center) environments.</p></li><li><p>&nbsp;Professional communication skills with suppliers, factories, and service partners.</p></li><li><p><strong>Preferred Qualifications</strong></p></li><li><p>&nbsp;Experience working with OEMs or external manufacturers.</p></li><li><p>&nbsp;Good understanding of quality systems, inspection methodologies, and audit processes.</p></li><li><p>&nbsp;Experience in preparing and presenting technical and performance reports.</p></li></ul><p></p>

<h2><strong>Key Responsibilities / Tasks</strong></h2><ul><li><p>Provide and maintain daily, weekly, monthly, and YTD Sales and Distribution reports to evaluate Distribution Center (DC) performance and support business decision-making.</p></li><li><p>Develop and maintain sales dashboards and KPI reports, including Strike Rate, Fridge Utilization, Top Customers, Coverage, Distribution, and Returns Analysis.</p></li><li><p>Perform route target splitting and allocation across Distribution Centers, channels, territories, and customers.</p></li><li><p>Analyze sales opportunities and challenges for each Sales Supervisor based on route achievement, productivity, and performance indicators.</p></li><li><p>Monitor daily stock levels and product availability and coordinate with Sales and Warehouse teams to maximize sales opportunities and recover missed volume.</p></li><li><p>Coordinate daily with DC Warehouse, DC Finance, IT, and other stakeholders to ensure smooth business operations.</p></li><li><p>Calculate and validate monthly commissions and incentive calculations for sales force, ensuring accuracy and compliance with company policies.</p></li><li><p>Support weekly sales review meetings with Supervisors and Managers by presenting performance results and monitoring agreed action plans.</p></li><li><p>Prepare professional business presentations and performance reviews for Area Sales Managers (ASM) and Regional Sales Managers (RSM).</p></li><li><p>Conduct regular market visits to evaluate Sales Representatives’ execution standards, route compliance, and customer service quality.</p></li><li><p>Train and develop sales teams on reporting tools, dashboards, and sales analytics methodologies.</p></li><li><p>Continuously enhance analytical and technical skills and introduce new ideas and analytical approaches that add value to the business.</p></li><li><p>Work with a flexible, results-oriented approach, focusing on business needs and delivering continuous support throughout the day.</p></li></ul><p></p><p><strong>Requirements</strong></p><h2><strong>Experience</strong></h2><ul><li><p>2 years in sales development experience with FMCG companies.</p></li></ul><h2><strong>Skills/Qualifications</strong></h2><ul><li><p>Analytical thinking Skills (Trend, data, events analysis to draw sound conclusions).</p></li><li><p>Building Talent.</p></li><li><p>Good Command of English.</p></li><li><p>Strong Communication Skills/ Cross Functions Skills.</p></li><li><p>Self - Motivated and Inspiring others.</p></li><li><p>Strong Leadership Skills.</p></li></ul><p></p>