Automation Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Central Support Executive serves as the primary operational point of contact for sellers, driving performance improvements and ensuring a seamless seller experience across fulfillment and logistics operations. This role is responsible for managing seller-facing communications through voice and non-voice channels, resolving operational challenges, analyzing performance metrics, and collaborating with cross-functional teams to drive operational excellence.<br>The ideal candidate is customer-obsessed, highly analytical, and capable of managing multiple priorities in a fast-paced environment. They should demonstrate strong communication skills, ownership, and a continuous improvement mindset to support sellers, reduce operational defects, and contribute to business growth and scalability.<br>Key job responsibilities<br>1.Provide operational support to sellers through outbound and inbound communication channels, including calls, emails, and virtual meetings, ensuring timely resolution of issues and inquiries.<br>2.Act as the primary point of contact for sellers, partnering with internal stakeholders and external partners to resolve operational challenges and drive successful execution.<br>3.Analyze operational performance metrics, identify root causes of defects, and implement corrective actions to improve seller experience and operational outcomes.<br>4.Develop, maintain, and execute standard operating procedures (SOPs) while identifying opportunities for process improvements and automation.<br>5.Drive adoption of program policies, operational best practices, and new initiatives through proactive seller communication and coaching.<br>6.Collaborate with cross-functional teams to escalate, track, and resolve operational issues, ensuring timely closure and customer-centric outcomes.<br>7.Support business continuity during peak events and critical operational periods by proactively managing seller performance and operational risks.<br>8.Willingness to work weekends, holidays, and rotational shifts as required by business needs.<br>- 1+ years of operations management experience<br>- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)<br>- Experience demonstrating strong analytical abilities and confidence in the use of data<br>- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Should be fluent in English and Arabic (Verbal and written).<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL<br>- Experience managing multiple projects, prioritizing, planning, and managing time<br>- Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role<br>- Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p><strong>Unleash Your Cloud Native Potential in Cairo!</strong></p><p>Are you a passionate and experienced Cloud Native Engineer ready to make a significant impact? We're seeking a talented Mid-Level Cloud Native Engineer to join our dynamic IT/Software Development team on-site in vibrant Cairo, Egypt. This is an incredible opportunity to leverage your expertise in cutting-edge cloud technologies and contribute to groundbreaking projects.</p><p><strong>What You'll Be Doing:</strong></p><ul><li><strong>Architect and Implement:</strong> Design, deploy, and manage robust, scalable, and secure cloud-native applications and infrastructure using tools like Kubernetes, Helm, and Argo CD.</li><li><strong>Optimize and Automate:</strong> Drive efficiency through automation of deployment pipelines, infrastructure provisioning, and operational tasks, ensuring seamless delivery and performance.</li><li><strong>Ensure Reliability:</strong> Implement and maintain observability, monitoring, and logging solutions to ensure the health and stability of our cloud-native environments.</li><li><strong>Collaborate and Innovate:</strong> Work closely with development and operations teams to foster a culture of DevOps, sharing knowledge and driving best practices.</li><li><strong>Security First:</strong> Implement and manage security policies and tools such as Istio, Cilium, Vault, and Open Policy Agent to safeguard our systems and data.</li></ul><p><strong>Skills & Technologies You'll Master:</strong></p><p>You'll be working at the forefront of cloud-native development, utilizing a powerful stack including <strong>Helm, Argo CD, Istio, Git, Linux, Cilium, Ceph, Vault, Open Policy Agent, Kafka, and RabbitMQ</strong>. A strong foundation in <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> principles is essential for success in this role.</p><p><strong>Growth Opportunities:</strong></p><p>This role offers extensive opportunities for professional development and continuous learning. You'll gain hands-on experience with emerging cloud-native technologies, contribute to high-impact projects, and grow into a subject matter expert within our innovative environment. We believe in empowering our engineers to take ownership and drive their career paths forward.</p><p><strong>Team & Culture:</strong></p><p>Join a collaborative and supportive team that values innovation, continuous improvement, and knowledge sharing. We foster an environment where your ideas are heard, and your contributions are celebrated. Our on-site presence in Cairo encourages strong team bonds and effective communication.</p><p><strong>Impact:</strong></p><p>As a Mid-Level Cloud Native Engineer, your work will directly impact the reliability, scalability, and security of our core platforms. You'll be instrumental in shaping our cloud infrastructure, enabling faster innovation, and delivering exceptional value to our users.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites Us:</strong> We're seeking an experienced professional with <strong>3-7 years</strong> of hands-on experience in cloud-native environments, ready to tackle complex challenges and drive innovation.</li><li><strong>Technical Prowess:</strong> Proven expertise with <strong>Helm, Argo CD, Istio, Git, Linux, Cilium, Ceph, Vault, Open Policy Agent, Kafka, RabbitMQ, Kubernetes, and DevOps methodologies</strong>.</li><li><strong>Foundational Knowledge:</strong> A strong academic background in <strong>Computer Science</strong> or <strong>Information Technology (IT)</strong>, providing a solid theoretical base for practical application.</li><li><strong>Career Level:</strong> This role is ideal for an <strong>Experienced</strong> engineer eager to take on significant responsibilities and contribute to a cutting-edge cloud landscape.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>About the Role</b> Join Atlas Copco Services Egypt, a leading international market leader in sustainable productivity solutions within the Compressor Technique business area, as a Credit Specialist. This key role within our Shared Services Finance Department involves supporting customer credit cases, ensuring accurate financial transactions, and supporting our commitment to excellence in financial operations. Key Responsibilities: Support collection activities while nurturing positive customer relationships to maintain credit health. Identify and assess potential credit risks and emerging trends through detailed analysis. Ensure adherence to standardized credit procedures and internal controls. Monitor overdue balances and blocked orders to minimize risk exposure. Provide high-caliber service to business departments and finance teams by promptly resolving inquiries and discrepancies. Collaborate with colleagues across departments to foster seamless operations and problem resolution. Assist in audit processes by preparing and submitting required documentation. Contribute to automation efforts to optimize financial processes and reporting accuracy. Deliver adhoc reporting and support to business controllers and management for decision-making purposes. Comply with directives and requirements from your Credit Manager, demonstrating adaptability and initiative. Skills and Attributes Analytical mindset with a proactive and solution-driven approach, committed to meeting deadlines. Excellent communication skills, with a strong command of English both written and spoken; additional languages are advantageous. Highly organized, systematic, and methodical in work processes. A collaborative team player eager to learn and grow within a dynamic work environment. <br><b><br>Qualifications </b>and Experience University degree in Accounting, Business, Finance, or related field. 2 to 4 years of experience in Finance Operations or Financial Accounting; experience in big audit firms (Big 4) or financial reporting is a plus. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and familiarity with ERP systems; experience with SAP is highly favorable. What We Offer Atlas Copco is dedicated to creating a diverse, inclusive, and collaborative workplace where every individual is valued, empowered, and respected. Joining us means being part of an international market leader committed to sustainable productivity solutions. We promote a friendly, family-like atmosphere and flexible hybrid work policies that support work-life balance. Our culture thrives on openness to change and continuous improvement, encouraging feedback and innovation at all levels. We invest in your growth through tailored learning opportunities, worldwide job placements, and professional training via our academy. Your safety and well-being are paramount. We maintain rigorous standards to ensure a healthy and secure working environment for all employees. Take the next step in your career by joining Atlas Copco Services Egypt, where your role as a Credit Specialist will be integral to our success in global financial operations. Immerse yourself in a supportive environment that offers ongoing development and the chance to make a significant impact.</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Objective To safeguard organizational assets and ensure business resilience by leading proactive security monitoring, incident response, threat mitigation, and continuous improvement of cybersecurity operations. Environment Internal : GEPD management, plasma procurement, manufacturing, sales, finance, logistics and procurement. External : Vendors and governmental authorities. Key responsibility - Lead and coordinate security monitoring, threat detection, and incident response activities across IT and OT environments. - Protect industrial control systems and critical operational assets through continuous monitoring, threat analysis, and risk mitigation. - Monitor the security posture of industrial control systems (ICS), SCADA networks, and critical operational assets, identifying and escalating risks as required. - Prepare and present security reports, incident analyses, risk assessments, and operational metrics to management and key stakeholders. - Assess, prioritize, and track remediation of security vulnerabilities and control gaps within IT and OT environments. - Develop, maintain, and improve security monitoring use cases, detection rules, incident response playbooks, and operational procedures if required. - Collaborate with internal stakeholders and external partners to strengthen cyber resilience and ensure secure business operations. - Enhance security operations capabilities through process improvement, threat intelligence integration, and operational excellence. - Support compliance, audit, and regulatory requirements related to cybersecurity and critical infrastructure protection. Computing Skills Scripting and automation using Python, PowerShell, or Bash. Personal Skills Excellent verbal and written communication skills. Ability to multi-task in a fast paced, high-pressure environment. Quick Learner. Ability to interact effectively with employees at all levels. Strong attention to detail Strong analytical thinking skills Languages Excellent written and spoken English and Arabic</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Academic experience required</h2><p>Bachelor's degree in computer science, Computer/Communication Engineering, Information Security or similar field</p><h2>Professional Experience Required</h2><ul><li>5+ years of experience in cybersecurity, with 3+ years in a SOC or incident response role</li><li>Hands-on experience in (SIEM) platforms specially Splunk and log analysis.</li><li>Stronge knowledge of Endpoint Detection and Response (EDR/XDR) technologies.</li><li>Stronge knowledge of Security monitoring, threat detection, and incident response.</li><li>Good knowledge of Network security fundamentals, including TCP/IP, firewalls, IDS/IPS, VPNs, and network protocols.</li><li>Good knowledge of Windows and Linux system administration and security.</li><li>Good knowledge of Vulnerability assessment and remediation management.</li><li>Stronge knowledge of Cyber threat intelligence analysis and threat hunting techniques.</li><li>Stronge knowledge of Security incident investigation, root cause analysis, and digital forensics fundamentals.</li><li>Good knowledge of Identity and Access Management (IAM) and Active Directory security.</li><li>Good knowledge Cloud security concepts and monitoring for enterprise cloud environments.</li><li>Knowledge of Operational Technology (OT), Industrial Control Systems (ICS), and SCADA security monitoring are highly preferred.</li><li>Stronge knowledge of Security tool administration and tuning, including detection rule development.</li><li>Stronge knowledge of Security reporting, dashboard development, and data analysis.</li><li>Hands-on experience of at least two of the cybersecurity frameworks and standards below such as: NIST Cybersecurity Framework ISO/IEC 27001 IEC 62443 MITRE ATT&amp;CK</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met. Responsibilities Inventory Monitoring &amp; Management Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends. Use VMI agreements/data sharing to trigger replenishment orders. Identify overstock and stockout risks, implement corrective actions. Maintain Days on Hand (DOH) targets. Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve Order Replenishment &amp; Optimization Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules. Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs. Manage order changes, cancellations, exceptions. Align closely with the Transportation Team to ensure timely and accurate deliveries. Respond promptly to any transportation issues, ensuring quick problem resolution and client communication. Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms ) Data Quality &amp; Systems Management Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely. Identify and correct data errors (discrepancies in inventory, forecasting, order processing). Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards). Customer Communication &amp; Relationship Management Serve as the primary point of contact for client s concerns. Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them. Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions. Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration. Manage and respond to client inquiries via Cisco hotline during assigned shifts. Continuous Improvement Identify root causes of recurrent issues. Implement process improvements, standardization, automation where relevant. Support system rollouts or upgrades related to VMI.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills &amp; Qualifications: Bachelor s degree (Supply Chain / Logistics / Business / Engineering) or equivalent. Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods. Strong analytical skills; ability to work comfortably with large data sets. Good knowledge of forecasting, inventory planning and replenishment techniques. Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools). Strong attention to detail, and ability to work across multiple SKUs, customers, regions. Good communication skills; capable of working with internal teams and external partners. Fluency in English/French (written &amp; spoken). Ability to handle change, ambiguity; proactive mindset.</p><p></p></section>

Role: Marketing Coordinator Location: Remote Employment Type: Full-time<br>Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $50,000 – $75,000 (USD equivalent), plus benefits.<br>Role Overview We are hiring a Marketing Coordinator to support campaigns, events, and day-to-day marketing operations. The role is the connective tissue between strategy and execution — making sure the work actually ships.<br>Key Responsibilities- Coordinate execution of marketing campaigns across channels- Manage marketing calendar, project trackers, and vendor logistics- Support content production, including briefs, reviews, and publishing- Help plan and run virtual and in-person events- Maintain CRM, marketing automation, and asset library hygiene- Pull weekly reports on campaign performance and surface insights<br>Required Skills and Qualifications- 1+ years in a marketing coordinator, marketing assistant, or similar role- Strong project management and organisational skills- Hands-on with marketing tools (Hub Spot, Mailchimp, Asana, Trello)- Excellent written communication and attention to detail- Comfort working across multiple stakeholders and deadlines- Bias for action and willingness to own the unglamorous details<br>What You'll Bring- Curiosity about audiences and what makes them act- Strong written communication and storytelling instincts- A test-and-learn mindset; you ship campaigns fast and iterate on data- Comfort working asynchronously across time zones<br>What We Offer- Fully remote, flexible work hours- Performance-based bonus structure- Annual learning & development stipend- Health and wellness benefits (varies by location)- Opportunity to work on high-scale, real-world impact projects<br>Equal Opportunity Statement This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.

<p><br></p><h4>What You'll Do</h4><ol><li>Be a Responsive First Point of Support<br>You'll help manage incoming day-to-day communication from pharmacy customers across our support channels. Respond promptly and professionally to customer questions and reported issues. Ask thoughtful follow-up questions to understand exactly what the customer is experiencing. Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect. Help customers resolve issues that can be addressed without engineering involvement. Set clear expectations about what happens next when additional investigation is required. Keep customers updated rather than leaving them wondering whether anyone is working on their issue. Close the loop once an issue has been resolved. You won't be expected to have every answer. You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.</li><li>Investigate Before You Escalate<br>One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate. Ask targeted questions about what happened before, during, and after the reported issue. Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information. Understand what the customer expected to happen versus what actually happened. Review available system activity, configurations, logs, and other troubleshooting information. Attempt to reproduce reported behavior when appropriate. Determine whether the issue affects one scenario or a broader workflow. Check known issues and available documentation before escalating. Document what you've already investigated so another team doesn't have to start from zero. Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.</li><li>Create Excellent Technical Support Tickets<br>When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket. What is happening and what should be happening instead? Which pharmacy and workflow are affected? When did it happen, and is it reproducible? What specific examples demonstrate the problem? What troubleshooting has already been completed? Is there a workaround, and how is this affecting the pharmacy's operation? A great escalation means the technical team can begin investigating without immediately coming back for basic information.</li><li>Understand the Pharmacy Behind the Problem<br>Software support at TJM requires more than understanding software. You need to understand pharmacy. Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context. Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.</li><li>Communicate Clearly Through Resolution<br>Great support isn't only about solving the problem. It's also about what the customer experiences while we're solving it. Explain technical information in clear, plain language. Provide updates while issues are being investigated. Avoid making promises before you have the information to make them. Let customers know what we need from them and why. Communicate internally when an issue may have broader customer impact. Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership. Help diffuse frustration through responsiveness, empathy, and clear communication. Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.</li><li>Know When to Pull in the Pod<br>You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job. Customer Success Managers own the strategic customer relationship, overall customer health, and escalations. Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live. Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.</li><li>Help Us Spot Patterns<br>Individual support conversations can tell us a lot about our product. Issues that appear repeatedly across customers. Areas where customers consistently need additional training. Workflows that generate frequent questions. Product behavior that creates confusion. Documentation or support resources we should improve. Potential product enhancements. Opportunities to prevent future support issues.</li></ol><p><strong>Desired Candidate Profile</strong></p><h4>What We're Looking For</h4><ul><li>2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.</li><li>Hands-on familiarity with pharmacy workflows and pharmacy management systems.</li><li>Technical curiosity and a genuine interest in figuring out how things work.</li><li>A methodical approach to problems and excellent follow-up questions.</li><li>Clear writing and the ability to document details someone else needs to act.</li><li>Patience and professionalism when someone is frustrated.</li><li>Strong attention to detail and the ability to manage multiple customer questions and support issues.</li><li>Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.</li><li>Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.</li></ul><h4>Pharmacy Technician Experience Is Highly Desired</h4><ul><li>Current or previous pharmacy technician experience is highly desired. Registered or certified pharmacy technicians are strongly encouraged to apply. If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.</li></ul><h4>Pharmacy Management System Experience</h4><ul><li>Hands-on familiarity with pharmacy management systems is required for this role. Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.</li></ul><h4>Nice to Have</h4><ul><li>Previous software or technical support experience.</li><li>Experience training pharmacy staff on technology or workflows.</li><li>Experience supporting software implementations.</li><li>Familiarity with Jira, Zendesk, ServiceNow, or similar tools.</li><li>Experience reviewing logs, configurations, or system activity.</li><li>Basic familiarity with Windows, networking, integrations, or software troubleshooting.</li><li>Experience with healthcare technology, workflow automation, or AI-powered technology.</li><li>Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.</li></ul><h4>What You Don't Need</h4><ul><li>You don't need to know how to code.</li><li>You don't need to be an engineer.</li><li>You don't need to be a project manager.</li><li>You don't need to own a book of business.</li><li>You don't need previous experience working with AI.</li><li>You don't need to arrive knowing TJM's technology.</li><li>You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense. We'll teach you the rest.</li></ul><h4>You'll Probably Love This Role If...</h4><ul><li>Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.</li><li>You're the person in the pharmacy people call over when something weird happens with the computer.</li><li>You ask, 'Can you show me?' a lot.</li><li>You enjoy figuring out why something happened almost as much as fixing it.</li><li>You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.</li><li>You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.</li><li>You don't throw an issue over the fence to engineering and consider your job done.</li><li>There's something deeply satisfying to you about finally figuring out why the weird thing was happening.</li></ul>

Position Overview The WFM Analyst should guarantee the optimization, automation, and innovation of the processes aswell as the standardization of them.<br>Key Responsibilities(may perform other duties as requested, not specifically addressed in this document) Analyze historical data to provide insights and recommendations for improving workforceefficiency. Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization. Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices. Driving continuous improvement in workforce planning processes. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing methods ofimprovement and innovation across the department and the company (producing fresh andimaginative ideas and solutions). Communicate with any known infractions of the Corporate Policies andprocedures to Teleperformance Management immediately.<br>Required Qualifications Education and specific Training Higher Education Degree (preferential) Fluency in English (minimum B2) Work Experience 2+ Years of experience is a must. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management softwareis a plus.<br> Experience managing Customer Experience Management operations (preference). Proven experience coordinating between WFM and Operations teams. Experience participating in customer meetings and independently presentingduring capacity planning or workforce review meetings. Previous hands-on experience with Aspect / Alvaria WFM tools would be astrong advantage..<br>Soft Skills & Other Requirements Competencies and specific skills: Analytical ability Decision making Achievement Oriented Management skills Strategic thinking<br>Decision Making Authority Decisions Expected: Report to the WFM Assistant Manager regarding any situation that may impact on the Projectsand the Organization. Identifies the existence and cause of a problem, brainstorms potential solutions. Identifies conditions that solutions must meet Recommendations Expected: Improvement of recommendations. Produce fresh and imaginative ideas and solutions.

???? Maadi, Cairo Key Responsibilities- Manage and oversee the full HR operations function, including personnel, payroll inputs, attendance, leaves, employee files, contracts, onboarding, offboarding, and HR documentation.- Handle Saudi back-office HR operations and coordinate employee-related processes in line with Saudi labor requirements and company policies.- Ensure proper implementation of HR policies, procedures, and internal regulations across the organization.- Manage employee relations matters, support disciplinary actions, investigations, and grievance handling when required.- Maintain accurate and updated employee records, HR reports, organizational charts, and manpower data.- Coordinate with finance and management regarding payroll, benefits, deductions, and employee-related payments.- Support recruitment operations when needed, including hiring documentation, offers, onboarding, and joining formalities.- Monitor attendance, vacations, penalties, overtime, and related HR operational matters.- Ensure compliance with labor law requirements, social insurance, medical insurance, and other employee-related obligations.- Work closely with department heads and project teams to support workforce planning and HR operational needs.- Prepare regular HR reports and analysis for management regarding headcount, turnover, attendance, payroll, and employee status.- Support HR system implementation, data accuracy, process improvement, and automation of HR operations.- Coordinate with external parties, government entities, and service providers when required.- Ensure confidentiality, accuracy, and professionalism in handling all employee and HR-related information.<br>Requirements- Minimum 10+ years of relevant HR experience, with strong experience in HR operations.- Previous experience in a back-office HR role supporting a Saudi company is required.- Experience in real estate and construction industries is highly preferred.- Strong knowledge of HR operations, personnel, payroll, employee relations, HR documentation, and compliance.- Familiarity with Saudi labor law and Saudi HR/government platforms is a plus.- Strong understanding of employee lifecycle management, including onboarding, contracts, attendance, payroll, leaves, and offboarding.- Excellent reporting, documentation, follow-up, and coordination skills.

Company Description Marketopia for Software & Marketing is an Alexandria-based growth company that helps businesses expand through integrated digital solutions. The organization specializes in digital marketing, software development, business automation, websites, mobile apps, paid advertising, and AI-powered growth systems. By combining technology and marketing expertise, Marketopia delivers tailored strategies that drive measurable performance and customer engagement. Team members work in a dynamic environment with diverse clients across industries, contributing to innovative projects that support business growth.<br>Role Description The Sales Marketing Manager is a full-time, on-site role based in Alexandria, Egypt, responsible for leading sales and marketing efforts to drive business growth. This role involves developing and executing marketing strategies, managing paid advertising campaigns, and coordinating digital marketing initiatives to generate leads and strengthen brand awareness. The manager will oversee sales pipelines, nurture client relationships, prepare proposals, and negotiate contracts to meet revenue targets. Daily tasks include analyzing market trends and performance data, collaborating with internal technical and creative teams, and reporting on campaign results and sales activities. The role also requires mentoring team members, optimizing processes, and contributing to new service offerings aligned with Marketopia’s digital and software solutions.<br>Qualifications<br> <br>Proven experience in sales and marketing management, ideally within digital marketing, software, or technology services. Strong skills in developing marketing strategies, managing campaigns, and driving lead generation and customer acquisition. Ability to build and manage client relationships, negotiate contracts, and consistently achieve sales targets. Competence in using digital marketing tools, CRM platforms, and analytics solutions to monitor performance and optimize results. Excellent communication, presentation, and interpersonal skills, with the ability to collaborate across multidisciplinary teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Bachelor’s degree in Marketing, Business Administration, or a related field; relevant professional certifications are an advantage. Fluency in English and Arabic, and the ability to work on-site in Alexandria, Egypt.

Company Description Business360 delivers an enterprise-grade platform that unifies finance, inventory, CRM, and HR in a single AI-powered solution. Each organization operates in an isolated environment, ensuring data security and tailored configurations. The platform is designed for growing teams that have moved beyond spreadsheets but want to avoid the high cost and complexity of traditional enterprise software. Business360 focuses on usability, scalability, and intelligent automation to help organizations streamline operations and make data-driven decisions. Role Description The ERP Sales role at Business360 is a full-time, on-site position based in Cairo. The individual in this role will identify and qualify prospective clients, conduct discovery meetings, and present tailored demos of Business360’s unified ERP platform. Responsibilities include managing the full sales cycle from lead generation through negotiation and closing, maintaining an active pipeline, and accurately forecasting sales performance. The role also involves collaborating with pre-sales, implementation, and customer success teams to ensure smooth handover and high client satisfaction, as well as gathering market feedback to help refine product positioning and go-to-market strategies. Qualifications Proven experience in B2B software or ERP sales, with a track record of meeting or exceeding sales targets. Strong consultative selling, negotiation, and presentation skills, including the ability to communicate complex solutions in clear business terms. Solid understanding of business processes in finance, inventory, CRM, and HR, and the ability to map client needs to ERP capabilities. Ability to build and manage a sales pipeline, use CRM tools effectively, and maintain accurate documentation and reporting. Excellent interpersonal and communication skills, with the ability to engage stakeholders at multiple levels within client organizations. Comfort working in a fast-paced, high-growth environment and collaborating closely with cross-functional teams. Bachelor’s degree in Business, Engineering, Information Systems, or a related field, or equivalent practical experience. Experience in the Egyptian market or regional enterprise software sales is highly beneficial; proficiency in English and Arabic is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Senior Presales Solutions Architect with deep, hands-on expertise across Huawei Cloud, AWS, Azure, and GCP, and a strong specialization in Disaster Recovery (DR) and multi-cloud/hybrid-cloud architecture design.<br> The role combines technical solution architecture with customer-facing presales activity: designing solutions, producing high-quality technical documentation and proposals, and delivering compelling presentations to clients, partners, and internal stakeholders Responsibilities Design end-to-end cloud architectures (current-state, target-state, and DR/multi-cloud) across Huawei Cloud, AWS, Azure, and GCP based on customer requirements.<br> Lead technical presales engagements: discovery workshops, solution design sessions, and proof-of-concept scoping.<br> Architect DR strategies (cross-region failover, active-active/active-passive, cold/warm/hot standby) spanning single-cloud and multi-cloud/hybrid scenarios.<br> Produce high-quality technical documentation: solution design documents (SDDs), architecture diagrams, RFP/RFI responses, and proposals.<br> Deliver clear, confident presentations to technical and executive audiences, including customer workshops and partner enablement sessions.<br> Partner with sales teams to translate business requirements into technical solutions and accurate pricing/BoQs.<br> Support vendor and partner relationship management (Huawei, AWS, Azure, GCP) for technical alignment, licensing, and co-sell opportunities.<br> Collaborate with delivery/engineering teams to ensure proposed designs are implementable and align with best practices.<br> Stay current on hyperscaler and Huawei Cloud service updates, pricing models, and competitive positioning.<br> Contribute to internal capability building: templates, reference architectures, and presales playbooks.<br> Own technical governance of proposed solutions, including security, compliance, and well-architected framework reviews, to ensure designs meet client risk and regulatory requirements.<br> Lead or support proof-of-concept (PoC) and pilot implementations to validate proposed architectures and de-risk full-scale delivery before contract signature.<br> Mentor and coach junior presales and solutions engineers on cloud architecture best practices, DR design methodology, and presales techniques.<br> Track and report presales pipeline metrics (win rates, solution reuse, common technical objections) to sales and delivery leadership to drive continuous improvement.<br> 8+ years in cloud infrastructure/architecture roles, including 3+ years in a presales, solutions architecture, or customer-facing technical role.<br> Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).<br> Background Knowledge about Machine Learning and AI Strong working knowledge of at least 3 of the 4 platforms (Huawei Cloud, AWS, Azure, GCP), with working familiarity across all four.<br> Proven experience designing Disaster Recovery architectures (RTO/RPO-driven design, backup/replication strategies, failover automation).<br> Demonstrated experience with multi-cloud and hybrid-cloud architecture design and trade-off analysis.<br> Solid grounding in core infrastructure domains: networking (VPC/VNet design, NAT/SNAT/DNAT, VPN/ExpressRoute/Direct Connect equivalents), compute, storage, and IAM/security.<br> Familiarity with cost optimization and cloud pricing models (on-demand, reserved/savings plans) across providers.<br> Exposure to containers/Kubernetes and infrastructure-as-code is a plus.<br> Excellent verbal and written communication skills in English (Arabic is a plus).<br> Strong technical writing ability — proposals, SDDs, RFP responses that are clear, structured, and client-ready.<br> Confident, polished presentation skills for both technical and C-level audiences.<br> Strong stakeholder management skills across sales, delivery, and vendor/partner teams.<br> Ability to manage multiple concurrent opportunities under time pressure.<br> Hands-on experience with infrastructure-as-code tools (Terraform, ARM/Bicep, CloudFormation, or Huawei Cloud equivalents) for automating and templatizing multi-cloud deployments.<br> Working knowledge of cloud security and compliance frameworks (ISO 27001, NIST, CIS Benchmarks) as applied to solution design and client risk assessments.<br> Ability to build TCO/ROI models and business cases to support and justify solution recommendations to client stakeholders.<br> Certificates: - Huawei Cloud (HCIP/HCIE Cloud) or equivalent.<br> - AWS Certified Solutions Architect (Associate/Professional).<br> - Microsoft Certified: Azure Solutions Architect Expert.<br> - Google Cloud Professional Cloud Architect.<br></span> </div>

Senior HR Information Systems Specialist???? Location: Cairo, Egypt???? Employment Type: Full-time???? Company: DB-El Sewedy Railway Operation Egypt (DBEE) Shape the Future of Mobility in Egypt Be part of a landmark project that is transforming transportation in Egypt. DB-El Sewedy Railway Operation Egypt (DBEE) is a joint venture between DB International Operations and Elsewedy Electric, combining international railway expertise with strong local capabilities to deliver Egypt’s first high-speed rail network. We are looking for a Senior HR Information Systems Specialist to join our team in Cairo and play an important role in advancing our HR technology landscape and supporting the digitalization of HR processes. This is an exciting opportunity for an HRIS professional who enjoys working at the intersection of HR, technology, data, and business, and who wants to contribute to a major international infrastructure project. The Role Reporting to the Manager People Systems & Analytics, you will support the implementation, administration, integration, and continuous enhancement of HRIS and ERP-related HR solutions. You will work closely with HR, IT, business stakeholders, and external technology partners to deliver reliable and efficient HR systems, maintain high data quality, improve processes, and contribute to an enhanced employee experience. Your Responsibilities Support the implementation, rollout, and continuous improvement of HRIS and ERP-related HR solutions, acting as a key subject matter expert for HR systems. Partner with HR, IT, business stakeholders, and external vendors to deliver system implementations, enhancements, and HR technology initiatives successfully. Understand business needs, gather and analyse requirements, and help translate them into practical and effective system solutions. Configure and maintain HR system structures, organizational data, workflows, approval processes, and user access profiles. Support data migration, cleansing, validation, reconciliation, and quality assurance activities to ensure reliable HR data. Coordinate system testing activities, including functional testing, integration testing, and User Acceptance Testing (UAT). Monitor system performance and data quality, identifying and addressing issues to maintain accurate, consistent, and compliant HR information. Create and maintain user guides, process documentation, training materials, and standard operating procedures. Provide end-user support and training to HR teams, managers, and employees, while supporting HR reporting and dashboard requirements. Identify opportunities for automation, system optimization, and continuous improvement across the HR technology landscape. What You Bring Bachelor's degree in Information Systems, Computer Science, Business Information Systems, Human Resources, Business Administration, or a related field.2–5 years of experience in HRIS, ERP implementation, HR technology, business systems administration, or a similar role. Hands-on experience supporting HRIS implementations, ERP projects, system enhancements, or HR digital transformation initiatives. Good understanding of key HR processes, including recruitment, onboarding, employee administration, organizational management, time & attendance, and payroll-related processes. Experience with business process mapping, requirements gathering, system testing, and end-user support. Knowledge of data migration, data validation, reporting solutions, and system integrations is an advantage. Strong analytical and problem-solving skills with excellent attention to detail. Strong communication and stakeholder management skills, with the ability to work effectively across HR, IT, and business functions. Fluent English and Arabic; knowledge of German is an advantage. Advanced Microsoft Office skills, particularly Excel, Word, Power Point, and Microsoft Teams. Why Join DBEE? Be part of Egypt's first high-speed rail project. Work within an international joint venture combining German railway expertise and Egyptian engineering excellence. Gain exposure to HR digital transformation and enterprise HR systems. Collaborate with diverse HR, IT, business, and international stakeholders. Contribute to a high-impact project that will shape the future of transportation and mobility in Egypt. Join DBEE and be part of building the future of mobility in Egypt.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient &amp; seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. <br></span><br><span>At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.<br></span><br><span>We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.<br></span><br></span><ul><li><span>Act as a senior technical resource for database security requests, working closely with InfoSec and Infrastructure teams to assess and remediate database security findings.</span></li><li><span> Perform vulnerability assessments, patching, and security hardening for Oracle 19c/23ai and SQL Server 2019/2022, addressing CVEs and compliance requirements.</span></li><li><span>Implement and maintain database encryption technologies, including Oracle TDE, SQL Server TDE, Always Encrypted, and Oracle Key Vault.</span></li><li><span>Implement and maintain secure privileged access controls through PAM integration, applying the Principle of Least Privilege across development, test, and production environments.</span></li><li><span>Configure and maintain database auditing and security monitoring, ensuring audit logs are integrated with the corporate SIEM and retained according to applicable regulatory and organizational requirements.</span></li><li><span>Participate in and execute Oracle CPU and SQL Server CU patching cycles, following tested procedures designed to minimize or eliminate unplanned downtime.</span></li><li><span>Investigate and troubleshoot database security incidents, performing technical root-cause analysis and providing clear RCA documentation and remediation recommendations.</span></li><li><span>Identify security risks and evaluate their potential impact on database availability, performance, and business operations.</span></li><li><span>Work closely with InfoSec, Infrastructure, Application, and DevOps teams to implement security controls while maintaining database performance and availability.</span></li><li><span>Automate security checks and operational tasks using PowerShell, Python, and Shell scripting.</span></li><li><span>Support authentication and secure connectivity configurations, including Kerberos, SSL/TLS, Active Directory, LDAP/OID, and database authentication mechanisms.</span></li><li><span>Translate security and compliance requirements into practical and technically feasible database configurations and remediation plans.</span></li><li><span>Provide technical recommendations when security requirements may introduce performance, availability, or operational risks, supported by testing and technical evidence.</span></li><li><span>Maintain clear technical documentation, including security assessment results, remediation plans, change procedures, and post-incident reports.</span></li></ul><br><span>Requirements</span><ul><li><span>5+ years of hands-on production DBA experience, with strong practical experience in both Oracle and SQL Server environments.</span></li><li><span> Strong Oracle experience with RAC, ASM, Data Guard, RMAN, TDE, auditing, and database security.</span></li><li><span>Strong SQL Server experience with Always On Availability Groups, Failover Clustering, backups/recovery, SQL Audit, and database security.</span></li><li><span>Strong T-SQL skills, with the ability to develop scripts for security controls, auditing, compliance checks, and remediation.</span></li><li><span>Good scripting and automation skills using PowerShell, Python, and Shell scripting.</span></li><li><span>Good understanding of Kerberos, SSL/TLS, Active Directory, LDAP/OID, and database authentication mechanisms.</span></li><li><span>Practical experience with database vulnerability remediation, security hardening, patch management, and compliance requirements.</span></li><li><span>Experience working with PAM and SIEM solutions and integrating database security and auditing controls with enterprise security platforms.</span></li><li><span>Ability to assess security recommendations from InfoSec and determine their technical feasibility, performance impact, availability risks, and implementation requirements.</span></li><li><span>Ability to challenge or reject technically unsafe security changes when necessary, providing data-driven technical justification and safer alternatives.</span></li><li><span>Strong troubleshooting and analytical skills, with the ability to work on complex database security and availability issues.</span></li><li><span>Excellent written and verbal communication skills, with the ability to explain technical security issues and remediation plans to both technical and non-technical stakeholders.</span></li></ul><br><span>Benefits</span><ul><li><span>Embark on an exciting journey with the Fin-Tech Experts.</span></li><li><span> Join a workplace that actively encourages and supports all talents.</span></li><li><span>A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.</span></li><li><span>Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.<br></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Position Summary</strong></span><p>As a Contact Center Team Leader, you will lead a multi-channel customer support team handling calls, email, and chat, ensuring every interaction reflects Property Finder's commitment to service excellence.</p><br><p>You own the day-to-day floor operations of your team, driving performance against SLAs, quality, and productivity targets across all channels. You will coach, motivate, and develop your agents, resolve escalations, and use real-time data to keep service levels on track.</p><br><p>Beyond daily operations, you act as a bridge between your team and Workforce Management, Quality, and Training functions, identifying process gaps and driving improvements that raise the standard of service.</p><br><p>Ultimately, your purpose is to build a high-performing, engaged team that delivers a consistently excellent, fast, and reliable experience to every customer who reaches out to Property Finder, reinforcing our reputation as the region's leading real estate platform.</p><br><span><strong>Key Responsibilities</strong></span><ul><li><p>Manage daily operations across voice, email, and chat channels, ensuring SLAs, response times, and quality standards are consistently met.</p><br></li><li><p>Monitor real-time queues and adjust staffing, breaks, and schedules to maintain service levels across all channels.</p><br></li><li><p>Coach, mentor, and conduct regular 1:1s and performance reviews with team members; identify skill gaps and build individual development plans.</p><br></li><li><p>Review call, chat, and email interactions for quality assurance and provide timely, actionable feedback.</p><br></li><li><p>Handle escalations and complex customer cases that require supervisor-level intervention.</p><br></li><li><p>Track and report on KPIs (AHT, FRT, CSAT, occupancy, adherence, backlog) and share insights with management.</p><br></li><li><p>Drive team engagement, motivation, and retention through recognition and a positive team culture.</p><br></li><li><p>Ensure adherence to schedules, attendance, and shift-adherence policies.</p><br></li><li><p>Collaborate with QA, Workforce Management, and Training teams to improve processes and agent performance.</p><br></li><li><p>Identify recurring issues or process gaps and propose improvements to leadership.</p><br></li><li><p>Support hiring, onboarding, and training of new team members.</p><br></li><li><p>Ensure compliance with company policies, data protection, and customer service standards.</p><br></li></ul><span><strong>The Person</strong></span><span><strong>Desired Qualifications</strong></span><ul><li><p>Bachelor's degree in Business Administration or a relevant field.</p><br></li><li><p>Fluency in Arabic and English (written and spoken).</p><br></li><li><p>Proficient with CRM/helpdesk tools (e.g., Zendesk, Salesforce, or similar) and reporting dashboards.</p><br></li></ul><span><strong>Expected Years of Experience</strong></span><ul><li><p>3+ years of experience in a contact center environment.</p><br></li><li><p>At least 2 year in a team lead or supervisory role.</p><br></li><li><p>Experience managing multi-channel support (voice, email, chat) preferred.</p><br></li></ul><span><strong>Skills</strong></span><ul><li><p>Strong knowledge of contact center KPIs and workforce management principles.</p><br></li><li><p>Excellent coaching, leadership, and conflict-resolution skills.</p><br></li><li><p>Strong analytical skills with the ability to translate data into action.</p><br></li><li><p>Ability to work in a fast-paced, target-driven environment, including flexible/shift-based schedules.</p><br></li><li><p>Familiarity with QA scoring frameworks and call/chat monitoring tools.</p><br></li><li><p>Clear, confident communication with both agents and senior stakeholders.</p><br></li><li><p>Cross-functional collaboration with different teams/departments, such as Legal, Finance, Product, and Engineering.</p><br></li><li><p>Track record of driving process enhancements that improve efficiency, quality, or customer experience.</p><br></li><li><p>Comfortable identifying automation opportunities to reduce manual/repetitive work across channels.</p><br></li><li><p>Curious and proactive about using AI tools to find creative solutions to operational challenges.</p><br></li></ul><span><strong>Behavioral Competencies</strong></span><ul><li><p>High accountability and ownership; sees issues through to resolution.</p><br></li><li><p>Calm and composed under pressure, always solution-focused.</p><br></li><li><p>Proactive mindset with a continuous improvement focus.</p><br></li><li><p>Trusted leader who builds credibility quickly with team and stakeholders.</p><br></li><li><p>Embodies Property Finder's values of trust, innovation, and customer obsession.</p><br></li></ul><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor <br> </div>

Job Title: Senior Sales Executive (Saa S ) Location: Mohandessin, Cairo Employment Type: Full‑Time (Sunday–Thursday) Experience Level: 2-5 years Company: Mawared HR – Leading HRMS Saa S Provider<br>About Mawared Mawared HR delivers a cutting‑edge Saa S Human Resource Management System that streamlines recruitment, onboarding, attendance tracking, performance management, and payroll automation. Trusted by enterprises and mid‑market organizations across Egypt, KSA and UAE our platform empowers HR teams to drive efficiency, compliance, and employee engagement.<br>Role Overview We’re seeking a seasoned Senior Sales Executive to own and expand a portfolio of our highest‑value clients. You’ll leverage your deep consultative‑selling expertise to drive new sales with HR leaders and C‑level executives. <br>Key Responsibilities<br>Needs Analysis & Solution Alignment: Deeply understand each client’s unique HR challenges and pains, then craft and present tailored Mawared HRMS solutions that deliver clear business value. Consultative Sales: Conduct in‑depth needs analyses, deliver ROI‑focused demos, and craft compelling proposals that address complex HR challenges. Full Sales‑Cycle Management: Own the end‑to‑end sales process—from prospecting and qualification through proposal, negotiation, and close—to consistently build and convert pipeline. Cross‑Functional Leadership: Collaborate with Pre‑Sales, Implementation, and Customer Success teams to ensure seamless onboarding, adoption, and ongoing satisfaction. Market & Competitive Insights: Gather and relay customer feedback, competitive intelligence, and market trends to shape product enhancements and sales approaches.<br>What You Bring<br>Value Based Sales: Solid understanding and practice of value based selling Proven Expertise: 2-5 years in B2B Saa S or enterprise software sales, with a strong record of managing and growing key accounts. Quota Crusher: Demonstrated success hitting or surpassing high‑value revenue targets in complex, multi‑stakeholder environments. C‑Suite Presence: Exceptional communication and presentation skills—comfortable engaging with HR Directors, VPs, and CXOs. Strategic Mindset: Ability to develop and execute long‑term account plans, backed by data‑driven insights and forecasting. Tech Fluent: Quick to master new platforms and CRM tools to optimize your sales process.

<p>Role Mission: o Provide a product quality overview for the projects his/her perimeter o Creation of Test Plans and Test cases for software projects within his/her perimeter. o Detecting any potential product risk and work with project team till closure of product quality risks o Provide an overview on product quality of software deliveries and assure product issues are documented tracked till resolution. o Support in Continuously improving Quality control Processes and Competences. Creating test strategy Plans and test cases for the project within his/her perimeter. Execute defined test cases according to test plans and strategies Reporting on the status of current projects within his/her perimeter, identifying issues and assessing their impact, and proactively recommending solutions. Be the primary SPOC for driving all testing communications within the project organisation Identify product quality risks, escalate and propose risk mitigation strategies as required. Work with the client project manager to identify/resolve all issues that could impact project scope and/or time frames Collaborating with other stakeholders to ensure adequate testing is done per the project requirements Summarise and report product quality results on project project level periodically. Providing feedback and suggestions for process and product improvement. Support customer transformation projects, through planning and conducting testing on external customer systems.</p><p><strong>Desired Candidate Profile</strong></p><p>Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Acceptance Testing, Acceptance Testing, Accepting Feedback, Active Listening, Agile Product Management, Agile Program Management, Agile SDLC, Analytical Thinking, Automation Testing, Communication, Creativity, Data Model Testing, Debugging, Defect Management, Documentation Testing, Embracing Change, Emotional Regulation, Empathy, Fault Analysis, Functional Testing, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Testing {+ 21 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>Envision Employment Solutions</strong></em><em> is currently looking for a </em><em><strong>Fraud &amp; FinCrime Operations Director</strong></em><em> for one of our partners, a leading Digital Bank!</em></p><br><p><strong>THE ROLE</strong></p><br><p>You own the operation that stands between the bank and every kind of financial crime it will ever face. Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through. You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.</p><br><p><strong>WHAT YOU’LL DO</strong></p><br><ul><li>Define operational standards for fraud alert and case handling across the function</li><li>Own performance and service delivery across fraud operations end to end</li><li>Oversee triage and investigation of L1 fraud alerts</li><li>Ensure timely handling of transaction disputes and fraud claims</li><li>Manage escalations of complex fraud cases to the fraud risk unit</li><li>Ensure timely handling of transaction disputes, fraud claims, and CDD/EDD checks</li><li>Monitor fraud operations SLAs, productivity, and quality metrics across fincrime teams</li><li>Ensure complete case documentation and audit readiness at all times</li><li>Drive process improvements and automation across fraud workflows</li><li>Coordinate closely with Risk, Compliance, Customer Operations, and Product teams</li></ul><p><strong>WHAT WE’RE LOOKING FOR</strong></p><br><ul><li>12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams</li><li>Experience managing operational fraud case volumes and escalation frameworks</li><li>A proven track record improving fraud operations efficiency and effectiveness</li><li>Strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags</li><li>The credibility to represent fraud operations to Risk, Compliance, and senior leadership</li></ul><p><strong>YOU’LL THRIVE HERE IF YOU</strong></p><br><ul><li>You'd rather fix the process that causes repeat cases than clear the backlog and move on</li><li>You treat documentation and audit readiness as part of the job, not paperwork after the fact</li><li>You can see a fraud pattern forming across teams before it becomes a loss</li><li>You hold the line between what operations clears and what must go further, every time</li><li>You want to build the function a bank's license actually depends on</li></ul> </div>

<p><h4>Connect to your career at Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019.<\/p>\n<p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.<\/p>\n<p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n\n<h4>Connect to your opportunity<\/h4>\n<p>Step into a highly impactful role where you will help us build and operate our brand-new centralized command center for public finance in Cairo. As a Site Reliability Engineer (SRE) you will ensure our enterprise infrastructure remains highly available, scalable, and fully optimized. You will go beyond basic troubleshooting to proactively manage and resolve complex technical challenges across diverse cloud environments.<\/p>\n<p>You will compose our support level 2 and 3 team for a national scale product that has been deployed in 3 GCC countries; the knowledge of the product will be transferred in training sessions.<\/p>\n\n<ul>\n <li>Monitor and proactively troubleshoot to prevent outage and service interruption.<\/li>\n <li>Investigate and resolve infrastructure and application incidents coming from support level 1 or from the observability tools.<\/li>\n <li>Root cause analysis and problem management, conduct post incident reviews and update runbooks and knowledge base articles.<\/li>\n <li>Performance and capacity management, monitor cloud utilization and optimize multi-cloud environments to ensure continuous high system reliability and uptime.<\/li>\n <li>Automation and efficiencies, develop scripts to generate effort reductions and standardization, maintain infrastructure as code templates and repeatable procedures.<\/li>\n <li>Security and compliance, assist with client\u2019s audits and incident responses.<\/li>\n <li>Backup and recovery, validate and monitor backup jobs, test recovery procedures.<\/li>\n <li>Document and knowledge sharing, maintain accurate documents for configuration, train support level 1 to increase first call resolution.<\/li>\n <li>Customer communication and SLAs\/KPIs tracking and reporting.<\/li>\n <li>Vendor and tool liaison, coordinate with cloud providers and track open tickets to ensure timely resolution.<\/li>\n <li>On call shift responsibilities, participate in on call rotations.<\/li>\n<\/ul>\n\n<h4>Connect to your skills and professional experience<\/h4>\n<p>Analytical thinking enables you to break down complex system behaviors to find the direct root cause of infrastructure issues. Adaptability allows you to seamlessly transition between different cloud platforms and tools in a fast-paced environment. Collaborative problem-solving ensures you work effectively with specialized engineering teams to build resilient, long-term technical solutions.<\/p>\n\n<h4>Essentials:<\/h4>\n<ul>\n <li>Extensive, highly advanced expertise in multi-cloud operations and Site Reliability Engineering, reflecting senior-level industry tenure.<\/li>\n <li>Demonstrated multi-cloud expertise with hands-on technical capabilities across platforms.<\/li>\n <li>Possession of at least two of the following certifications (Note: if you hold two, Deloitte will train and support you in acquiring the third):\n <ul>\n <li>Amazon Web Services (AWS) Certification<\/li>\n <li>Google Cloud Platform (GCP) Certification<\/li>\n <li>Oracle Cloud Infrastructure (OCI) Certification<\/li>\n <\/ul>\n <\/li>\n <li>Experience with observability tools.<\/li>\n <li>Experience with integration flows.<\/li>\n <li>Experience with DevOps tools.<\/li>\n <li>Familiarity with foundational Site Reliability Engineering (SRE) practices and automation frameworks.<\/li>\n <li>3 to 7 years minimum prior experience operating within an enterprise-level IT command center.<\/li>\n<\/ul>\n\n<h4>Connect to your business \u2013 Technology & Transformation<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n\n<h4>Personal independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<\/p>\n\n<h4>Connect with your colleagues<\/h4>\n<p><strong>Location:<\/strong> Cairo, Egypt<\/p>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, Technology & Transformation<\/p>\n<p>\u201cEveryone always says, \u2018it\u2019s the people,\u2019 and that\u2019s true. Working for a brand you feel proud of feels pretty good too. And you don\u2019t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.\u201d \u2013 Gillian, Technology & Transformation<\/p>\n\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.<\/p>\n<p>You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n\n<h4>Connect to your next step<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>About the role<br><br>Sutherland is looking for an air-travel-savvy Team Manager to lead a team on one of our growing airline programs in Cairo. This is a hands-on people-leadership role for someone with a genuine passion for air travel, working knowledge of airline products and the Sabre platform, and a track record of getting the best out of a sales team. You'll lead a team of consultative air sales / Destination Expert representatives — coaching them to deliver white-glove service while meeting and exceeding sales targets, and owning the performance, quality, and development of your people.<br><br>What You'll Do<br><br>You'll lead your team to carry out the following with white-glove service, while hitting and beating targets:<br><br>Consultative Air Sales — coach the team so every air request, especially the large, complex, or high-value ones, is handled as a sales conversation, not just a booking to fulfil. Itinerary crafting — ensure air itineraries are researched, built, and proposed accurately priced, aligned to client needs, and optimised for value — on the same day they're requested. Booking integrity — hold the team to ticketing and quality control with the accuracy clients and the business depend on: fare, ticket, invoice, seats, and special requests, checked every time. Disruption resilience — make sure schedule changes are assessed for real impact on the client's trip and resolved calmly, quickly, and without disrupting the tour. Seamless partnership — work with the Destination Experts and clients so the air experience feels like one seamless trip, not a separate booking bolted onto the tour. Responsive communication — set the standard across every channel — phone, Teams, email, CRM — for the responsiveness and clarity clients and colleagues can count on, especially when something is urgent. Systems and ownership — keep bookings, files, and systems airtight, taking ownership of your files and your team's, so nothing falls through the cracks. <br><br>Beyond the day-to-day, you'll run a clear performance rhythm — using quality and sales data to coach where it matters most, developing each team member, managing underperformance fairly and directly, and keeping the team motivated and engaged in a fast-moving, target-driven environment.<br><br>Qualifications<br><br>What you'll need<br><br>2+ years of team leadership experience within the air travel industry (luxury travel sales preferred). Sabre GDS experience is a must — enough working knowledge to coach the team through fares, ticketing, and booking issues, and to hold quality with credibility. Proven ability to coach, monitor, and develop a team of sales professionals within this niche industry. Deep passion for travel and strong destination knowledge. Polished, articulate communicator with high emotional intelligence and active listening skills. Strong organisation and high attention to detail to manage multiple call types and priorities simultaneously. Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment. <br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.