Area Manager Jobs in Egypt

<p>&nbsp;<strong>We’re Hiring | Sales Director – Low Current Systems</strong></p><p>&nbsp;<strong>Location:</strong> Heliopolis, Cairo<br><strong>Working Hours:</strong> 9:00 AM – 5:00 PM<br><strong>Employment Type:</strong> Full-Time</p><p>We are looking for an experienced and results-driven <strong>Sales Director</strong> to lead our sales operations in the <strong>Low Current / ELV Systems</strong> field.</p><p>&nbsp;Requirements:</p><ul><li>Minimum <strong>8 years of proven experience</strong> in Sales within <strong>Low Current / ELV Systems</strong>.</li><li>Strong knowledge and experience in <strong>CCTV, Fire Alarm, Access Control, Security Systems</strong> and related solutions.</li><li>Proven track record in achieving and exceeding sales targets.</li><li>Strong leadership and team management skills.</li><li>Excellent negotiation, communication and presentation skills.</li><li>Strong network with <strong>consultants, contractors, developers and key clients</strong>.</li><li>Solid understanding of the Egyptian Low Current market.</li><li>Experience in developing sales strategies and expanding business opportunities.</li></ul><p>???? Key Responsibilities:</p><ul><li>Develop and execute strategic sales plans to achieve company targets.</li><li>Lead, manage and motivate the sales team.</li><li>Identify new business opportunities and expand market presence.</li><li>Build and maintain strong relationships with key clients, consultants and contractors.</li><li>Manage major deals, proposals, pricing and negotiations.</li><li>Monitor market trends and competitors.</li><li>Prepare sales forecasts and regular reports for management.</li></ul>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Coordinate recreation activities and programs:</strong><br> Organize and oversee a variety of recreational programs and events, such as fitness classes, pool activities, sports, arts and crafts, games, and outdoor excursions.<br> Develop new and innovative recreational activities based on guest interests and feedback, ensuring programs align with the hotel's brand and guest demographic.<br> Manage the scheduling and implementation of activities to maximize guest participation and satisfaction.</p> <p><strong>Ensure guest satisfaction:</strong><br> Provide excellent customer service, engaging with guests and ensuring their recreational needs are met.<br> Respond to guest feedback and concerns related to recreational activities, resolving any issues promptly and professionally.<br> Create memorable experiences for guests by ensuring that recreational activities are fun, safe, and engaging.</p> <p><strong>Maintain recreation facilities:</strong><br> Ensure that all recreation facilities, including pools, fitness centers, sports areas, and equipment, are clean, safe, and well-maintained.<br> Conduct regular inspections of recreational facilities and equipment, addressing any maintenance or safety concerns.</p> <p><strong>Safety and risk management:</strong><br> Enforce safety regulations and ensure that associates are trained in emergency procedures and first aid.<br> Monitor the safety of guests participating in recreational activities and ensure that associates follow safety protocols.</p> <p><strong>Promote hotel recreational offerings:</strong><br> Assist with the marketing and promotion of recreational activities to hotel guests, both in-house and prospective guests.<br> Provide information to guests about available activities, helping them plan and book events or services.</p> <h4>Qualifications</h4> <ul> <li>Previous experience in a similar role at a luxury resort or hotel (3–5 years preferred).</li> <li>Strong leadership and team development skills.</li> <li>Creative, energetic, and child-friendly personality.</li> <li>Excellent communication skills and guest engagement abilities.</li> <li>Fluency in English; additional languages are an advantage.</li> <li>CPR and First Aid certification (preferred or willing to obtain).</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Main Purpose of Job<br> </strong>Execute overall category development &amp; growth within the country, by driving focus on Channel/customer plans based on shopper insights, while implementing the commercial execution agenda. Combined with delivering the compelling selling stories for the customers within the country, to deliver on the categories strategies and growth expectations. <strong> <br> <br>A DAY IN THE LIFE </strong>Commercial Process: Input into the ICP process within the respective category/categories within their respective OPCs/countries to ensure timely cross-functional input, with alignment to the key Category, Brand, Channel, Shopper and Customer growth opportunities and activation platforms. Ensure customer plans are aligned to the cluster category and channel priorities Strategic Revenue Management (SRM): Implement Strategic Revenue Management as a way of working for the category, ensuring opportunities are worked on during the key times of year e.g. ICP and becomes part of the day to day working for the GD community in the OPC, for the category. Category insights to be fed into the MBPC process. <br>Category Strategy : implement the Omni-Channel Category strategy, delivering Customer, Category &amp; Nestle Growth (The triple win). Drive the relationships with the prioritised customers in order to be the preferred supplier through a deep understanding of their needs <br>Channel 360: Execute the channel plans to win at the Point of Purchase, within the country, for the category. Ensure category specificities are understood and aligned where it could impact the overall cluster approach. <br>Shopper: Ensure the needs of the category in the country/OPC are met by executing the shopper research agenda. Drive the understanding of the shopper in the category internally and with key customers, ensuring commercial plans have shopper data &amp; insights embedded throughout. <br> <strong> <strong> <br>ARE YOU A FIT?</strong> </strong> <br>2-3 years of experience in a commercial role (Sales/Marketing) with a proven track record of delivering on results while being able to: - Solid understanding of Shopper need states, trends &amp; shopping missions- Solid underdstanding of Wholesalers, Hypermarkets, E-retailers, convenience etc.), their Strategies &amp; trends with a full overview on the retaill landscape - Good commercial understanding pricing &amp; promotions <br>Core knowledge of the 10 Nestl Corporate Business Principles and expert knowledge in our areas of responsibility.<br>Strong knowledge of key business processes (ICP, MBP &amp; DF, DCG, BBNW, Marketplace)<br>Nestle Management and Leadership principles.<br>Strong understanding of shopper, market intelligence sources, category/channel/shopper trends.<br>Deep knowledge of key commercial functions and priorities. Customer Management. </p></div></section>

<ul><li><p>Manage Smartphone product-related tasks, including official website updates, product material localization, and translation.</p></li><li><p>Conduct product training for local sales and marketing teams.</p></li><li><p>Review product-related content from tech media and KOLs to ensure accuracy.</p></li><li><p>Assist with Consumer Insight (CI) projects, including user research, agency coordination, and competitor analysis.</p></li><li><p>Collect and analyze user feedback, monitor online reputation, and provide market insights to improve products and user experience.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Finance Director <br> <br>Our client is seeking a <strong>Finance Director</strong> to lead financial operations across their salons in multiple regions. This strategic role will drive financial planning and analysis, supporting the company's growth initiatives.<br><strong>Responsibilities:</strong><br><ul><li>Oversee financial planning, budgeting, and forecasting for all salons.</li><li>Conduct financial analysis to identify trends and opportunities.</li><li>Manage the financial reporting process to ensure accuracy and compliance.</li><li>Collaborate with the Company Auditor and PWC for streamlined operations.</li><li>Develop strategies for new salon openings.</li><li>Monitor cash flow and provide insights to the CEO.</li><li>Hire, train, and mentor the finance team.</li></ul><br><strong>Qualifications:</strong><br><ul><li>Proven experience as a Financial Controller or similar role in the beauty or retail industry.</li><li>Strong knowledge of financial management, reporting, and analysis.</li><li>Experience with auditing processes and external auditors.</li><li>Exceptional analytical and problem-solving skills.</li><li>Excellent communication and leadership abilities.</li><li>Degree in Finance, Accounting, or related field; professional certification (e.g., CPA, CFA) preferred.</li><li>Ability to thrive in a fast-paced environment.</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead and govern TAGADDOD s regional quality control laboratories and testing systems to ensure reliable, accurate, compliant, and operationally supportive laboratory performance across all operating entities. The role exists to strengthen product quality assurance, laboratory governance, testing reliability, and data integrity through disciplined laboratory management and full compliance with ISO 17025 requirements. This role ensures laboratory operations evolve from isolated testing activities into an integrated quality-control and operational reliability enabler aligned with TAGADDOD s transformation strategy and Prime operating maturity journey.</p><p>Responsibilities</p><p>1- Laboratory Governance &amp; Quality Control Management</p><ul><li>Lead regional laboratory and quality control governance across all entities and operating sites.</li><li>Govern laboratory operations, testing activities, and quality control systems to ensure disciplined execution and testing reliability.</li><li>Ensure laboratory governance supports operational stability, customer confidence, and product quality assurance.</li></ul><p>2- ISO 17025 Governance &amp;Compliance</p><ul><li>Lead implementation, deployment, and governance of ISO 17025 requirements across all laboratories.</li><li>Ensure full compliance with ISO 17025 requirements including method validation, traceability, calibration, uncertainty management, and laboratory competence.</li><li>Govern laboratory documentation, records, and controlled testing procedures in alignment with ISO 17025 standards.</li></ul><p>3- Laboratory Operations &amp;Testing Reliability</p><ul><li>Ensure reliable, accurate, and timely laboratory testing and reporting across all entities.</li><li>Govern sample handling, testing discipline, result integrity, and laboratory workflow effectiveness.</li><li>Ensure laboratory operations support production continuity and operational decision- making.</li><li>Govern laboratory testing prioritization and service responsiveness to support operational continuity and business needs.</li></ul><p>4- Laboratory Competence &amp; Technical Qualification</p><ul><li>Govern laboratory competency frameworks and technical qualification requirements.</li><li>Ensure laboratory personnel competence, authorization discipline, and sustained technical capability.</li></ul><p>Calibration, Validation &amp;Data Integrity</p><ul><li>Govern laboratory equipment calibration, testing traceability, and measurement reliability.</li><li>Ensure laboratory data integrity, testing accuracy, and controlled reporting systems.</li><li>Lead method validation and measurement uncertainty governance activities.</li></ul><p>5- Quality Assurance &amp; Operational Support</p><ul><li>Ensure laboratory and QC activities support approved product quality specifications and customer requirements.</li><li>Coordinate with Operations, Planning &amp; Warehouse, Procurement, and QHSE functions to ensure aligned quality execution and operational support.</li><li>Support RCA and CAPA investigations related to product quality, process instability, and recurring quality deviations.</li></ul><p>6- Audit &amp; Compliance Support</p><ul><li>Support IMS audit rhythm and laboratory audit readiness across all entities.</li><li>Ensure laboratory compliance with legal, regulatory, customer, certification, and ISO requirements.</li><li>Monitor laboratory process compliance through structured audit and verification activities.</li></ul><p>7- Transformation &amp; Continuous Improvement Enablement</p><ul><li>Partner with QHSE and Transformation &amp; Continuous Improvement functions to support laboratory governance maturity and quality improvement initiatives.</li><li>Ensure disciplined adoption of approved laboratory transformation initiatives and quality governance programs.</li><li>Support laboratory digitalization, testing visibility, and reporting systems to strengthen operational decision quality.</li><li>Support laboratory digitalization and laboratory information management systems (LIMS) to strengthen testing visibility and data reliability.</li></ul><p>8- Leadership &amp; Capability Development</p><ul><li>Lead and develop regional laboratory teams and country QC leadership.</li><li>Promote a culture of testing discipline, accountability, data integrity, and operational partnership.</li><li>Build laboratory capability, technical competence, and succession readiness across entities.</li><li>Govern laboratory operating rhythm and laboratory review cadence across all entities.</li><li>Govern laboratory equipment suitability, readiness, and lifecycle support requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Quality Management, Engineering, Science, or a related field.</li><li>Minimum 10 years of experience in Quality Control with at least 7 years in a managerial role overseeing multiple sites or regions.</li><li>Proven experience in chemicals, oils or detergents industries.</li><li>Strong knowledge of quality management systems and standards (ISO 17025, ISO 9001, or Integrated Management Systems).</li><li>Proven experience in leading quality teams and managing audits.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to analyze complex data and drive decision-making.</li><li>Proficiency in quality tools and software.</li><li>Willingness to travel across the region as needed.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>About NCR Atleos</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</p><br><p><span><b>Title: Corporate Security Investigator, MEA Region</b></span></p><br><p><span><b>Location:&nbsp;</b>Cairo, Egypt – Hybrid (3 days from Office, 2 days from Home)</span></p><br><p><span><b>Position Summary:</b></span></p><br><p><span>The Corporate Security Investigator will lead internal and external investigations across the MEA region, covering fraud, theft, conflicts of interest, bribery, ATM-related crime, and other security incidents involving NCR Atleos products, services, assets, or employees. The role requires strong investigative judgment, clear documentation, and the ability to work independently while partnering with internal teams, external investigators, customers, and law enforcement where required.</span></p><br><p><span>This position is responsible for managing investigations from planning through closure, presenting findings to management, recommending corrective actions, supporting policy compliance, delivering security guidance and training, and contributing to fraud and loss prevention initiatives. The ideal candidate is highly motivated, technically capable, comfortable working with minimal supervision, and able to travel or support escalations when needed.</span></p><br><p><span><b>Key Areas of Responsibility</b></span></p><br><ul><li><p><span>Conduct internal and external investigations involving fraud, theft, conflicts of interest, bribery, ATM crime, security incidents, and other matters related to NCR Atleos products, services, assets, or employees.</span></p><br></li><li><p><span>Develop and execute investigation plans, maintain detailed case notes, document findings, manage evidence using proper chain of custody, prepare reports, and present results to management.</span></p><br></li><li><p><span>Liaise with internal stakeholders including Ethics &amp; Compliance, Human Resources, Legal, Internal Audit, Global Physical Security, and business leaders on investigations and related security matters.</span></p><br></li><li><p><span>Coordinate with external investigators, customers, partners, and law enforcement on the prevention, detection, and investigation of fraud, ATM-related crime, and other security risks.</span></p><br></li><li><p><span>Provide security guidance to business units and customers on internal theft, external fraud, physical attacks, and risks related to NCR Atleos products and services.</span></p><br></li><li><p><span>Support the implementation of security policies and procedures, conduct compliance reviews, and provide policy advice and training to engineers and local business representatives.</span></p><br></li><li><p><span>Implement fraud and loss prevention initiatives and identify opportunities to strengthen investigative and security capabilities across the region.</span></p><br></li><li><p><span>Assess operational, financial, IT, physical, and security environments to identify risks and recommend practical mitigation actions, including site-specific security solutions where needed.</span></p><br></li><li><p><span>Determine root causes for issues raised through investigations, incident reports, and security reviews, and recommend corrective actions to reduce future risk.</span></p><br></li><li><p><span>Manage regional security incident reports and ensure appropriate follow-up actions are completed.</span></p><br></li><li><p><span>Support customer business deals by providing risk assessments for single-control countries and advising on relevant security considerations.</span></p><br></li><li><p><span>Participate in Global Security team meetings and collaborate with Internal Audit, Global Physical Security, and other teams to improve investigative outcomes and security controls.</span></p><br></li></ul><p><span><b>Basic Requirements</b></span></p><br><ul><li><p><span>Bachelor’s degree in a related field of study; advanced degree preferred.</span></p><br></li><li><p><span>Experience conducting investigations in a corporate environment.</span></p><br></li><li><p><span>Ability to independently conduct investigations with minimal supervision.</span></p><br></li><li><p><span>Fluency in English is required.</span></p><br></li><li><p><span>Strong note-taking, case documentation, and report-writing skills.</span></p><br></li><li><p><span>Proficiency in Microsoft Office Suite, including Excel and PowerPoint.</span></p><br></li><li><p><span>Ability to conduct investigations that meet criminal and civil evidentiary standards.</span></p><br></li><li><p><span>Experience liaising with corporate investigators and law enforcement agencies.</span></p><br></li><li><p><span>Experience conducting risk assessments and recommending practical mitigation actions.</span></p><br></li><li><p><span>IT background with the ability to understand and assess the technical aspects of NCR Atleos products, services, and related security risks.</span></p><br></li><li><p><span>Comfortable working in an electronic case management and reporting environment.</span></p><br></li><li><p><span>Flexible work schedule and ability to travel; international travel may occasionally be required.</span></p><br></li><li><p><span>Strong communication skills, including the ability to present findings to senior executives.</span></p><br></li><li><p><span>Strong interpersonal skills with the ability to build relationships across different levels, cultures, and time zones.</span></p><br></li><li><p><span>Ability to work effectively in a collaborative team environment.</span></p><br></li></ul><p><span><b>Preferred Requirements</b></span></p><br><ul><li><p><span>Law enforcement experience.</span></p><br></li><li><p><span>Relevant security or investigative certifications such as CFE, CFCE, CISSP, CISM, CISA, CPP, PCI, or similar.</span></p><br></li></ul><p><span>#LI-GA1</span></p><br><p>#LI-HYBRID</p><br><p>Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>EEO Statement</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><br><p><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Statement to Third Party Agencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p><span>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</span></p><br> </div>

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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><span>The AI-powered OS&nbsp;</span></strong><strong><span>for beauty, </span></strong></div>

<ul><li><p>Create the company’s supply chain strategy</p></li><li><p>Analyze data from shipping and delivering processes to find bottlenecks and other issues</p></li><li><p>Evaluate and report on KPIs</p></li><li><p>Monitor logistics to make sure they run smoothly</p></li><li><p>Maintain supply chain inventory and records</p></li><li><p>Train and guide employees</p></li><li><p>Find cost-effective solutions for supply chain processes</p></li><li><p>Resolve issues that come up (e.g. delays in delivery, accidents)</p></li><li><p>Collaborate with other departments to create coordinated plans for business growth.</p></li><li><p>Ensure supply chain processes meet legal requirements and standards</p></li><li><p>Communicate and negotiate with suppliers and vendors to land more profitable deals</p></li></ul><p></p>

<p></p><ul><li><p>Oversee and manage the daily operations of the accounting department.</p></li><li><p>Supervise and support the accounting team, ensuring accuracy and efficiency.</p></li><li><p>Prepare and review monthly, quarterly, and annual financial statements.</p></li><li><p>Monitor the company's financial performance and ensure accurate financial reporting.</p></li><li><p>Ensure compliance with accounting standards, tax regulations, and company policies.</p></li><li><p>Manage accounts payable, accounts receivable, general ledger, and bank reconciliations.</p></li><li><p>Prepare budgets, financial forecasts, and cash flow reports.</p></li><li><p>Coordinate with external auditors and regulatory authorities during audits.</p></li><li><p>Analyze financial data and provide recommendations to support business decisions.</p></li><li><p>Develop and improve accounting processes and internal controls.</p></li></ul><p></p>

At least 5 years of experience is a must.

Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.<br><br><br>Responsibilities<br><br>Manage day-to-day technical support operations and ensure timely resolution of customer issues. Monitor and ensure compliance with SLAs, OLAs, and support KPIs. Oversee incident, problem, and escalation management processes. Ensure proper ticket handling, prioritization, and follow-up until closure. Coordinate major incident response and communication with stakeholders. Lead, mentor, and develop technical support engineers and team leaders. Conduct performance reviews and establish individual development plans. Identify training needs and ensure continuous technical and soft skills development. Manage team workload, resource allocation, and shift planning. Maintain high levels of customer satisfaction through effective communication and issue resolution. Manage customer escalations and act as the primary point of contact for critical support matters. Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices. Drive root cause analysis and preventive actions for recurring issues. Maintain accurate documentation of support activities and known issues. Provide regular service reports and operational updates to management. Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues. Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction) Identify risks and recommend corrective actions<br><br>Requirements<br><br><br>Bachelor's degree of Computer Science or Engineering or a related field9+ years of relevant experience 3+ years of people management experience Strong Experience of Linux/Windows server administration. Strong Experience of CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python). Experience with containers and orchestration (Open Shift, Docker and Kubernetes). Strong Experience with Elasticsearch. Strong Experience with Databases (SQL, DB2, Mongo DB, etc.). Strong Experience with Platform monitoring and observability tools (Grafana & Prometheus). Managing backups, DR plans, and systems resilience. Strong Experience of SLA/SLO and service reliability practices. Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus. Experience with Confluent is a plus. <br>Skills Identify and track Team KPIs Delegation and monitoring. Leadership and team building. Performance management Resource planning Decision making Risk management Incident management, troubleshooting, and root-cause analysis. Customer relationship Management Stakeholder management Vendor management Continuous improvement mindset Escalation management Communication & Negotiation

Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.<br><br><br>Responsibilities<br><br>Manage day-to-day technical support operations and ensure timely resolution of customer issues. Monitor and ensure compliance with SLAs, OLAs, and support KPIs. Oversee incident, problem, and escalation management processes. Ensure proper ticket handling, prioritization, and follow-up until closure. Coordinate major incident response and communication with stakeholders. Lead, mentor, and develop technical support engineers and team leaders. Conduct performance reviews and establish individual development plans. Identify training needs and ensure continuous technical and soft skills development. Manage team workload, resource allocation, and shift planning. Maintain high levels of customer satisfaction through effective communication and issue resolution. Manage customer escalations and act as the primary point of contact for critical support matters. Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices. Drive root cause analysis and preventive actions for recurring issues. Maintain accurate documentation of support activities and known issues. Provide regular service reports and operational updates to management. Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues. Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction) Identify risks and recommend corrective actions<br><br>Requirements<br><br><br>Bachelor's degree of Computer Science or Engineering or a related field9+ years of relevant experience 3+ years of people management experience Strong Experience of Linux/Windows server administration. Strong Experience of CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python). Experience with containers and orchestration (Open Shift, Docker and Kubernetes). Strong Experience with Elasticsearch. Strong Experience with Databases (SQL, DB2, Mongo DB, etc.). Strong Experience with Platform monitoring and observability tools (Grafana & Prometheus). Managing backups, DR plans, and systems resilience. Strong Experience of SLA/SLO and service reliability practices. Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus. Experience with Confluent is a plus. <br>Skills Identify and track Team KPIs Delegation and monitoring. Leadership and team building. Performance management Resource planning Decision making Risk management Incident management, troubleshooting, and root-cause analysis. Customer relationship Management Stakeholder management Vendor management Continuous improvement mindset Escalation management Communication & Negotiation

<p>Drive company growth by identifying and closing new business deals, building partnerships, and expanding revenue streams.</p><p>Key Responsibilities:</p><ul><li>Identify, approach, and secure new business opportunities and partnerships.</li><li>Develop and implement sales expansion strategies to achieve sales and revenue targets.</li><li>Build and maintain strong client relationships to ensure long-term business growth.</li><li>Prepare and deliver persuasive pitches and proposals to prospective clients.</li><li>Monitor sales performance, pipeline activities, and conversion metrics.</li><li>Research and analyze industry trends, competitor activities, and customer needs.</li><li>Collaborate with marketing, customer success, commercial management, and product teams to align sales and business development initiatives with overall company strategy.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>+5 years of experience in sales, business development, and sales strategy, 2 years in F&amp;B industry. Proven track record of success in sales growth and closing deals. Excellent time management skill. Ability to work under stress and achieve sales targets. Excellent communication, negotiation, and presentation skills. Ability to analyze data and translate insights into growth opportunities. Independent and a strategic thinker with a results-driven mindset.</p>

<ul><li><p></p></li></ul><ul><li><p>Coordinate internal resources and third parties/vendors for the flawless execution of projects</p></li><li><p>Ensure that all projects are delivered on-time, within scope and within budget</p></li><li><p>Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility</p></li><li><p>Ensure resource availability and allocation</p></li><li><p>Develop a detailed project plan to monitor and track progress</p></li><li><p>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</p></li><li><p>Measure project performance using appropriate tools and techniques</p></li><li><p>Report and escalate to management as needed</p></li><li><p>Manage the relationship with the client and all stakeholders</p></li></ul><p></p><p></p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Lead and manage a team of Category Managers & Sr Category Managers within one commercial division, ensuring strong commercial performance, team development, and alignment with company strategy.<br><br>Core Responsibilities<br><br>Lead and manage Category Managers across one division (Food & FMCG, Non-Food). Own and drive the P&L performance of a portfolio exceeding €100M annually. Define and execute strategies for assortment, pricing, and promotions. Build and maintain strategic relationships with key suppliers and partners. Develop and upskill the category team to ensure consistent execution. Oversee implementation of core commercial levers aligned with company strategy. Monitor market trends, customer behavior, and supplier investments to identify opportunities. Collaborate cross-functionally with Supply Chain, Marketing, and Operations. Represent the division in leadership forums. Ensure a strong balance between customer experience and commercial performance.<br><br>Qualifications<br><br>Requirements<br><br>10+ years of experience in retail, e-commerce, or FMCG commercial functions. Proven experience managing P&L and driving business performance. Strong leadership experience managing commercial or category teams. Deep understanding of pricing, assortment, and promotions. Experience in strategic supplier management and negotiations. Strong business and financial acumen. Excellent stakeholder management and communication skills.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Lead and manage a team of Category Managers & Sr Category Managers within one commercial division, ensuring strong commercial performance, team development, and alignment with company strategy.<br><br>Core Responsibilities<br><br>Lead and manage Category Managers across one division (Food & FMCG, Non-Food). Own and drive the P&L performance of a portfolio exceeding €100M annually. Define and execute strategies for assortment, pricing, and promotions. Build and maintain strategic relationships with key suppliers and partners. Develop and upskill the category team to ensure consistent execution. Oversee implementation of core commercial levers aligned with company strategy. Monitor market trends, customer behavior, and supplier investments to identify opportunities. Collaborate cross-functionally with Supply Chain, Marketing, and Operations. Represent the division in leadership forums. Ensure a strong balance between customer experience and commercial performance.<br><br>Qualifications<br><br>Requirements<br><br>10+ years of experience in retail, e-commerce, or FMCG commercial functions. Proven experience managing P&L and driving business performance. Strong leadership experience managing commercial or category teams. Deep understanding of pricing, assortment, and promotions. Experience in strategic supplier management and negotiations. Strong business and financial acumen. Excellent stakeholder management and communication skills.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Lead and manage a team of Category Managers & Sr Category Managers within one commercial division, ensuring strong commercial performance, team development, and alignment with company strategy.<br><br>Core Responsibilities<br><br>Lead and manage Category Managers across one division (Food & FMCG, Non-Food). Own and drive the P&L performance of a portfolio exceeding €100M annually. Define and execute strategies for assortment, pricing, and promotions. Build and maintain strategic relationships with key suppliers and partners. Develop and upskill the category team to ensure consistent execution. Oversee implementation of core commercial levers aligned with company strategy. Monitor market trends, customer behavior, and supplier investments to identify opportunities. Collaborate cross-functionally with Supply Chain, Marketing, and Operations. Represent the division in leadership forums. Ensure a strong balance between customer experience and commercial performance.<br><br>Qualifications<br><br>Requirements<br><br>10+ years of experience in retail, e-commerce, or FMCG commercial functions. Proven experience managing P&L and driving business performance. Strong leadership experience managing commercial or category teams. Deep understanding of pricing, assortment, and promotions. Experience in strategic supplier management and negotiations. Strong business and financial acumen. Excellent stakeholder management and communication skills.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Lead and manage a team of Category Managers & Sr Category Managers within one commercial division, ensuring strong commercial performance, team development, and alignment with company strategy.<br><br>Core Responsibilities<br><br>Lead and manage Category Managers across one division (Food & FMCG, Non-Food). Own and drive the P&L performance of a portfolio exceeding €100M annually. Define and execute strategies for assortment, pricing, and promotions. Build and maintain strategic relationships with key suppliers and partners. Develop and upskill the category team to ensure consistent execution. Oversee implementation of core commercial levers aligned with company strategy. Monitor market trends, customer behavior, and supplier investments to identify opportunities. Collaborate cross-functionally with Supply Chain, Marketing, and Operations. Represent the division in leadership forums. Ensure a strong balance between customer experience and commercial performance.<br><br>Qualifications<br><br>Requirements<br><br>10+ years of experience in retail, e-commerce, or FMCG commercial functions. Proven experience managing P&L and driving business performance. Strong leadership experience managing commercial or category teams. Deep understanding of pricing, assortment, and promotions. Experience in strategic supplier management and negotiations. Strong business and financial acumen. Excellent stakeholder management and communication skills.