Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Coordinate recreation activities and programs:
Organize and oversee a variety of recreational programs and events, such as fitness classes, pool activities, sports, arts and crafts, games, and outdoor excursions.
Develop new and innovative recreational activities based on guest interests and feedback, ensuring programs align with the hotel's brand and guest demographic.
Manage the scheduling and implementation of activities to maximize guest participation and satisfaction.

Ensure guest satisfaction:
Provide excellent customer service, engaging with guests and ensuring their recreational needs are met.
Respond to guest feedback and concerns related to recreational activities, resolving any issues promptly and professionally.
Create memorable experiences for guests by ensuring that recreational activities are fun, safe, and engaging.

Maintain recreation facilities:
Ensure that all recreation facilities, including pools, fitness centers, sports areas, and equipment, are clean, safe, and well-maintained.
Conduct regular inspections of recreational facilities and equipment, addressing any maintenance or safety concerns.

Safety and risk management:
Enforce safety regulations and ensure that associates are trained in emergency procedures and first aid.
Monitor the safety of guests participating in recreational activities and ensure that associates follow safety protocols.

Promote hotel recreational offerings:
Assist with the marketing and promotion of recreational activities to hotel guests, both in-house and prospective guests.
Provide information to guests about available activities, helping them plan and book events or services.

Qualifications

• Previous experience in a similar role at a luxury resort or hotel (3–5 years preferred).
• Strong leadership and team development skills.
• Creative, energetic, and child-friendly personality.
• Excellent communication skills and guest engagement abilities.
• Fluency in English; additional languages are an advantage.
• CPR and First Aid certification (preferred or willing to obtain).