Airline Ticketing Agent Jobs - Red Sea Egypt

Department: Food & Beverage Location: Egypt - Safaga<br><br>Description<br><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br>Key Responsibilities<br><br>Responsible to Assistant Restaurant Manager / Restaurant Manager Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional, and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, and equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relations with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurant's guest history. Maintain a legible and up-to-date reservation book. Maintain and coordinate the printing of the respective restaurant menus. Performs any other duties as assigned to /her by management.<br><br>Job Requirements<br><br>Minimum of 1 to 2 years experience in a similar position. Preferably in an international, luxury five-star hotel. English - excellent communication skills.<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<strong>Company Description<br><br></strong><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!<br><br></strong>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,<br><br></strong><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.<br><br></strong><strong>Job Description<br><br></strong><ul><li>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests, such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc.</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li><li>Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests , good command of German, French or Russian or Arabic is a big added value .</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).<br><br></li></ul><strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature<br><br><strong>Additional Information<br><br></strong>2.26 Carry out all other duties assigned by managers and hotel management not specified

<strong>MTS Globe Egypt<br><br></strong><strong>Who are we?<br><br></strong>MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.<br><br><strong>What do we do?<br><br></strong>We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.<br><br><strong>What do we offer?<br><br></strong>At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.<br><br><strong>Why join us?<br><br></strong>Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.<br><br><strong>JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!<br><br></strong><strong>MTS Globe is an equal opportunities employer. <br><br></strong><strong>Job Description<br><br></strong><ul><li>Reporting &amp; Data Analysis</li><li>Prepare and analyze daily sales reports, monthly arrivals reports, and performance dashboards. </li><li>Monitor low-performance indicators and highlight risks, trends, and opportunities. </li><li>Analyze hotel performance, arrivals, market share, and last-minute sales. </li><li>Support forecasting and management decision-making through accurate data modeling and visualization. </li><li>System Support &amp; Operations</li><li>Handle TKO system support, inquiries, and issue resolution for all departments. </li><li>Support colleagues with system-related problems and process clarifications. </li><li>Follow up on provider, reservation, pricing, and data-entry issues that affect reporting accuracy. </li><li>Performance Monitoring</li><li>Track daily sales performance and hotel results. </li><li>Identify discrepancies, incorrect data entries, or unusual trends. </li><li>Escalate critical issues to the Controlling Manager or Supervisor when required. </li><li>Coordination &amp; Communication</li><li>Communicate with Management, Revenue, Contracting, Commercial, Yielding, and other departments. </li><li>Respond to inquiries via email, phone calls, meetings, and internal systems. </li><li>Support cross-department collaboration by providing reliable data and insights.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Education<br><br></strong><ul><li>Bachelor’s degree in Tourism &amp; Hospitality, Business Administration, Commerce, Information Technology, Data Science or similar field. <br><br></li></ul><strong>Experience<br><br></strong><ul><li>2-3 years of experience in Tourism field is a must <br><br></li></ul><strong>Languages<br><br></strong><ul><li>Strong English communication skills (B2–C1 recommended). </li><li>Basic additional languages are a plus. <br><br></li></ul><strong>Technical Skills<br><br></strong><ul><li>Proficiency in: </li><li>Advanced Microsoft Excel (including formulas, dashboards, and VBA is an advantage) Power BI / BI tools (recommended). </li><li>Microsoft Outlook </li><li>Strong data analysis and reporting skills </li><li>Communication tools (Email, Phone, WhatsApp) <br><br></li></ul><strong>Soft Skills<br><br></strong><ul><li>Attention to detail and accuracy </li><li>Time management and ability to work under pressure </li><li>Strong communication and teamwork skills </li><li>Problem-solving and analytical thinking </li><li>Ability to follow procedures and handle repetitive, detail-oriented tasks</li></ul>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Revenue Manager</strong>, you’re not just driving profitability through strategic pricing and inventory – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Optimize room inventory and pricing: Lead strategic management of group and transient inventory, including rate controls, blackout dates, and sellout strategies, to maximize revenue</li><li>Drive revenue performance: Evaluate key metrics, historical data, and market trends to refine pricing strategies and revenue management processes, ensuring maximum profitability across all revenue streams</li><li>Conduct forecasting and market analysis: Oversee demand forecasting, competitive benchmarking, and local events monitoring to identify revenue opportunities</li><li>Lead cross-functional collaboration: Partner with Sales, Marketing, Reservations, and Front Office to align strategies that drive profitability and operational efficiency.</li><li>Oversee department operations: Manage daily revenue functions, facilitate meetings, and ensure effective execution of revenue initiatives</li><li>Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<p><strong>Department: </strong>Food &amp; Beverage</p><p><strong>Location: </strong>Egypt - Safaga<br><br></p><strong>Description<br><br></strong>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Responsible to Assistant Restaurant Manager / Restaurant Manager</li><li>Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>A courteous, professional, and efficient service is provided at all times.</li><li>All duties and tasks are performed as per the tasks required at the outlet.</li><li>Be knowledgeable of all services and products offered by the hotel.</li><li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li>Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.</li><li>Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.</li><li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>Successfully perform opening and closing procedures established for the assigned outlet</li><li>Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li>Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.</li><li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li><li>Understand and strictly adhere to the rules &amp; regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health &amp; safety.</li><li>Maintain a good rapport and work relations with staff in the assigned department and within the hotel.</li><li>Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.</li><li>Undertake reasonable tasks and secondary duties as assigned by the Department Head.</li><li>Respond to any changes in the department as dictated by the hotel management.</li><li>Assist in carrying out scheduled inventories of products and operating equipment.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned.</li><li>Project at all times a positive and motivated attitude and exercise self-control.</li><li>Maintain and update the restaurant's guest history.</li><li>Maintain a legible and up-to-date reservation book.</li><li>Maintain and coordinate the printing of the respective restaurant menus.</li><li>Performs any other duties as assigned to /her by management.<br><br></li></ul><strong>Job Requirements<br><br></strong><ul><li>Minimum of 1 to 2 years experience in a similar position.</li><li>Preferably in an international, luxury five-star hotel.</li><li>English - excellent communication skills.<br><br><br></li></ul><strong>About Kempinski<br><br></strong>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Job Description:<br>BASIC FUNCTIONStrong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff. He/she exercises strong leadership and gives a special attention to visible management in the front area, especially during main service hours. Close co-ordination between Front Office, Housekeeping and the Sales as well as the Guest Relation. To maintain our standards of quality, service and facilities in all departments over which he/she has responsibility and authority. He/she is responsible for the overall smooth and economical running of the entire Food & Beverage department. Assisting the management in implementing and supervising the Operational Standards as well as the Hotel’s internal rules and regulations.<br>SCOPEMust be thoroughly familiar with The Hotel corporate and local Operational and Gastronomy Standards and ensure they are followed. Must assist all Department Heads under his/her control in the accomplishment of their objectives. Must accomplish obligations and goals as outlined below.<br>Organisation of F&B administration Compilation of and adherence to financial budgets within F&B (Avg. covers, revenue, costs & related expenses). Co-operation with hotel’s Rooms Division Guest Relation Co-ordination with Sales Offices<br>RESPONSIBILITY & AUTHORITY<br>Internal:Works in harmony with his/her colleagues, Housekeeping, Sales & Accounting External:Clients of the hotel, suppliers and other business partners. Materials:Operating supplies, machinery and assets within his/her area.<br>More detailed duties and responsibilities are listed attached in form of a checklist (hotel handover) and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfil the duties the jobholder is given the relevant authority to reach the goals by the General Manager of the Hotel operation<br>COMMERCIAL / SALESTo maintain on a day-to-day basis the standards and policies of the Hotel as agreed by the General Manager Together with the GM and the Financial Controller he/she has to plan the yearly targets and financial budgets for his/her area. Is responsible for the annual planning of food promotions. Monitors new offers in respect of planning, test cooking, printing matters and advertising, decoration and background music. He/she initiates and supervises staff sales training to promote additional selling. Controls and analyses permanently: Quality levels of production and presentation, guest satisfaction, merchandising, operating, payroll and food cost, cleanliness, sanitation and hygiene. He/she checks permanently the Room Service and guaranties a well organised and fast service. He/she makes sure that mini bar filling up procedures are done correctly and swiftly. He/she supervises all outside catering and in-house parties in respect of sales, organisation and proper service during the event. Makes sure offers and calculations are done properly and billing is done accordingly. Co-ordinates and monitors tour group dining<br>KITCHEN & FOOD PRODUCTION, STORAGEControls the quality standard of food in the entire operation. In collaboration with the Chef he/she ensures all preparation of food is done according to our recipes and presentation standards. Kitchen Organisation: Supervises Chef in regard of staff productivity, work schedules, work procedures, food cost. Recipes and Manuals: Checks the production of food according to recipes and is responsible all files are up to date and in proper usage. Storage of F&B: Checks permanently all store rooms and fridges and ensures the food is stored properly, clean and hygienic. He/she makes sure only fresh and valid (expire date) food or beverage is in the stores. He/she also checks temperatures in all cooled devices.<br>STEWARDING AND BUFFETS Follows up the procedures of washing up, usage of cleaning material staff efficiency and equipment. Follows up the Stewarding department in the cleaning of all concerned areas and assigns duties to Chief Steward in regard of cleanliness & hygiene. Is responsible for the control and consumption of china, glass and cutlery. He/she has the breakage under control as well as the stock levels in the store (in co-ordination with accounting).<br>ADMINISTRATION / CONTROL / PURCHASINGA check work schedules of the entire F&B division and secures staff is planned to the requirement of the operation. Advises purchasing in respect of quality and quantity (together with Chef). Has the right to refuse delivery if commodities do not comply with our specifications and quality standards. He/she signs all purchase orders in respect to quantities ordered. Supervises closely Food Cost Controller to guarantee a cost according to the financial targets, to recognise price increases and adjust prices accordingly, if necessary. To make sure discounts and complimentary are administered and approved according to the internal policy.<br>GENERAL / MISCELLANEOUSCo – ordination and information with the Housekeeping, Sales and Accounting. Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur. Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the Personnel & Training Manager. Review reservation books daily. Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Personnel Manager. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. Assumes responsibility of Duty Manager when scheduled to do so.

<ul><li><p>Manage the translation of the projects program into applicable design over the complete project cycle from conception stage to construction.</p></li><li><p>Review technical drawings, plans, and specifications.</p></li><li><p>Surveying and reviewing the BOQ for all mechanical items</p></li><li><p>Preparing budget for all the mechanical items.</p></li><li><p>Monitoring the quality standards for execution of designs at sites.</p></li><li><p>Giving technical supports during and after handover of the projects.</p></li><li><p>Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>BSc Degree in Mechanical Engineering.</p></li><li><p>Proven working experience in Mechanical Engineering Design (Construction).</p></li><li><p>Familiarity with 2D or 3D Engineering Design.</p></li><li><p>Previous Experience in a Construction is a must.</p></li><li><p>Strong Communication and Negotiation skills.</p></li><li><p>Ability to communicate technical knowledge in a clear and understandable manner.</p></li><li><p>Technical writing skills.</p></li></ul><p></p>