Air Conditioning Technician Jobs - Cairo Egypt

<p>Job Description</p><p>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo . The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience. As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</p><p>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</p><p>Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested.</p><p>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time.</p><p>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</p><p>Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</p><p>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</p><p>Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</p><p><strong>Desired Candidate Profile</strong></p><p>What You ll Need:</p><ul><li>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred)</li><li>GDS tools experience is a must (Sabre/Amadeus/ADX)</li><li>Ability to coach, monitor and develop a team of sales professionals within this niche industry</li><li>Deep passion for travel and strong destination expert knowledge</li><li>Polished, articulate communicator with emotional intelligence and active listening skills</li><li>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</li><li>Self-motivation</li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul>

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo. The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.<br><br>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred) GDS tools experience is a must (Sabre/Amadeus/ADX) Ability to coach, monitor and develop a team of sales professionals within this niche industry Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivation Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<p>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience. From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:</p><p>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment</p>

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience.<br><br>From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

Job Summary The Technical Sales Engineer is responsible for developing business opportunities and providing technical and commercial support for electrical products and solutions, including electric motors, generators, transformers, variable frequency drives (VFDs), soft starters, and related equipment. The role focuses on serving clients in the oil & gas, petrochemical, power, and industrial sectors by identifying customer needs, preparing technical proposals, and securing profitable sales. Key Responsibilities Develop and maintain strong relationships with clients in the oil & gas, petrochemical, power generation, and industrial sectors. Identify new business opportunities and generate sales leads through customer visits, networking, and market research. Promote and sell electrical equipment including:Low, Medium, and High Voltage Electric Motors AC/DC Motors Synchronous Motors Generators Transformers Variable Frequency Drives (VFDs) Soft Starters Electrical Control Panels Power Quality and Energy Management Solutions Analyze customer requirements and recommend appropriate technical solutions. Prepare technical and commercial quotations, proposals, and tender documentation. Review customer specifications, datasheets, and RFQs to ensure compliance with project requirements. Coordinate with engineering, procurement, and suppliers to deliver technically compliant solutions. Negotiate commercial terms and close sales contracts. Follow up on quotations, purchase orders, deliveries, and project execution. Provide pre-sales technical support and conduct product presentations. Attend site visits, technical meetings, and project kick-off meetings. Monitor market trends, competitor activities, and emerging technologies. Maintain accurate sales forecasts and customer records using CRM systems. Ensure high levels of customer satisfaction and after-sales support. Qualifications Bachelor's degree in Electrical Engineering or a related field.3–7 years of technical sales experience in electrical equipment, preferably within the oil & gas or industrial sectors. Strong knowledge of rotating equipment, electric motors, generators, drives, transformers, and industrial electrical systems. Experience with EPC contractors, OEMs, and industrial end users is preferred. Familiarity with international standards such as IEC, IEEE, API, and NEMA is an advantage. Excellent communication, presentation, and negotiation skills. Ability to read electrical drawings, technical specifications, and datasheets. Proficiency in Microsoft Office and CRM software. Valid driver's license and willingness to travel for customer visits. Preferred Skills Technical proposal preparation Tendering and bid management Key account management Solution selling Project coordination Commercial negotiation Problem-solving and analytical thinking Time management Customer relationship management Team collaboration Key Performance Indicators (KPIs) Sales revenue and gross margin achievement Number of new customers acquired Quotation-to-order conversion rate Customer satisfaction and retention Tender win ratio Sales pipeline growth On-time submission of proposals and quotations Industries Served Oil & Gas Petrochemical Power Generation Water & Wastewater Mining Cement Steel Marine Manufacturing Utilities

<p>About the role Sutherland is looking for an air-travel-savvy Team Manager to lead a team on one of our growing airline programs in Cairo. This is a hands-on people-leadership role for someone with a genuine passion for air travel, working knowledge of airline products and the Sabre platform, and a track record of getting the best out of a sales team. You'll lead a team of consultative air sales / Destination Expert representatives coaching them to deliver white-glove service while meeting and exceeding sales targets, and owning the performance, quality, and development of your people.</p><p>What you'll do</p><p>You'll lead your team to carry out the following with white-glove service, while hitting and beating targets:</p><ul><li>Consultative Air Sales coach the team so every air request, especially the large, complex, or high-value ones, is handled as a sales conversation, not just a booking to fulfil.</li><li>Itinerary crafting ensure air itineraries are researched, built, and proposed accurately priced, aligned to client needs, and optimised for value on the same day they're requested.</li><li>Booking integrity hold the team to ticketing and quality control with the accuracy clients and the business depend on: fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption resilience make sure schedule changes are assessed for real impact on the client's trip and resolved calmly, quickly, and without disrupting the tour.</li><li>Seamless partnership work with the Destination Experts and clients so the air experience feels like one seamless trip, not a separate booking bolted onto the tour.</li><li>Responsive communication set the standard across every channel phone, Teams, email, CRM for the responsiveness and clarity clients and colleagues can count on, especially when something is urgent.</li><li>Systems and ownership keep bookings, files, and systems airtight, taking ownership of your files and your team's, so nothing falls through the cracks.</li></ul><p>Beyond the day-to-day, you'll run a clear performance rhythm using quality and sales data to coach where it matters most, developing each team member, managing underperformance fairly and directly, and keeping the team motivated and engaged in a fast-moving, target-driven environment.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years of team leadership experience within the air travel industry (luxury travel sales preferred). Sabre GDS experience is a must enough working knowledge to coach the team through fares, ticketing, and booking issues, and to hold quality with credibility. Proven ability to coach, monitor, and develop a team of sales professionals within this niche industry. Deep passion for travel and strong destination knowledge. Polished, articulate communicator with high emotional intelligence and active listening skills. Strong organisation and high attention to detail to manage multiple call types and priorities simultaneously. Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment.</p>

About us:1 Clean Air is a family-owned company and an industry leader since 1985. We specialize in air duct cleaning, HVAC services, and insulation, helping residential, commercial, and industrial clients maintain healthier, more efficient indoor environments. Built on decades of experience, we are known for our reliability, quality work, and strong customer relationships.<br>This is a Remote Full-time Position.<br>Job Description:We are looking for an English speaking professional for a long-term collaboration who will handle both sales and administrative responsibilities. You will work closely with the Sales Manager to support daily operations and sales activities.<br>Responsibilities:Handle inbound and outbound sales activities. Prospect and qualify potential clients through calls and emails. Build and maintain strong client relationships. Understand client needs and recommend appropriate solutions. Provide feedback to management on client interactions and market trends. Support scheduling, follow-ups, and coordination with other departments. Assist with general administrative tasks to ensure smooth daily operations.<br>Requirements:Minimum 2 years of experience in sales. Fluency in English (spoken and written). Excellent communication and organizational skills. Strong attention to detail and ability to multitask. Dedicated workspace that ensures confidentiality and focus.<br>Schedule:Monday to Friday: 1PM to 9PM EST<br>Salary: Starting 50.000 EGP<br>What We Offer:100% Remote work. Above-market compensation Supportive and collaborative team environment. Performance-based rewards and growth opportunities.

About us:1 Clean Air is a family-owned company and an industry leader since 1985. We specialize in air duct cleaning, HVAC services, and insulation, helping residential, commercial, and industrial clients maintain healthier, more efficient indoor environments. Built on decades of experience, we are known for our reliability, quality work, and strong customer relationships.<br>This is a Remote Full-time Position.<br>Job Description:We are looking for an English speaking professional for a long-term collaboration who will handle both sales and administrative responsibilities. You will work closely with the Sales Manager to support daily operations and sales activities.<br>Responsibilities:Handle inbound and outbound sales activities. Prospect and qualify potential clients through calls and emails. Build and maintain strong client relationships. Understand client needs and recommend appropriate solutions. Provide feedback to management on client interactions and market trends. Support scheduling, follow-ups, and coordination with other departments. Assist with general administrative tasks to ensure smooth daily operations.<br>Requirements:Minimum 2 years of experience in sales. Fluency in English (spoken and written). Excellent communication and organizational skills. Strong attention to detail and ability to multitask. Dedicated workspace that ensures confidentiality and focus.<br>Schedule:Monday to Friday: 1PM to 9PM EST<br>Salary: Starting 50.000 EGP<br>What We Offer:100% Remote work. Above-market compensation Supportive and collaborative team environment. Performance-based rewards and growth opportunities.

About us:1 Clean Air is a family-owned company and an industry leader since 1985. We specialize in air duct cleaning, HVAC services, and insulation, helping residential, commercial, and industrial clients maintain healthier, more efficient indoor environments. Built on decades of experience, we are known for our reliability, quality work, and strong customer relationships.<br>This is a Remote Full-time Position.<br>Job Description:We are looking for an English speaking professional for a long-term collaboration who will handle both sales and administrative responsibilities. You will work closely with the Sales Manager to support daily operations and sales activities.<br>Responsibilities:Handle inbound and outbound sales activities. Prospect and qualify potential clients through calls and emails. Build and maintain strong client relationships. Understand client needs and recommend appropriate solutions. Provide feedback to management on client interactions and market trends. Support scheduling, follow-ups, and coordination with other departments. Assist with general administrative tasks to ensure smooth daily operations.<br>Requirements:Minimum 2 years of experience in sales. Fluency in English (spoken and written). Excellent communication and organizational skills. Strong attention to detail and ability to multitask. Dedicated workspace that ensures confidentiality and focus.<br>Schedule:Monday to Friday: 9AM to 5PM EST<br>Salary: Starting 50.000 EGP<br>What We Offer:100% Remote work. Above-market compensation Supportive and collaborative team environment. Performance-based rewards and growth opportunities.

<p><strong>Duties</strong></p><ul><li><p>Lead a team of service technicians.</p></li><li><p>Hold site survey prior to installation.</p></li><li><p>Coordinated the delivery and installation with client.</p></li><li><p>Perform on-site delivery, installation and hand over to client.</p></li><li><p>Perform regular preventive maintenance at client premises.</p></li><li><p>Performs trouble shooting, maintenance and repair for devices faults and breakdowns.</p></li><li><p>Hold meeting with clients as needed to resolve technical issues.</p></li><li><p>Control daily operating expenses for himself as well as his team of technicians.</p></li><li><p>Travel inside Egypt 30% of the time.&nbsp;</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Mechanical, electrical or mechatronic Engineering degree.</p></li><li><p>Hard worker, and able to bear continuous outdoor work conditions.</p></li><li><p>1 to 4 years of experience</p></li><li><p>Analytical mindset</p></li><li><p>Maintenance/service background is a plus</p></li><li><p>Good command of English language</p></li><li><p>Very good communication skills.</p></li></ul><p></p>

<ul> <li>Providing maintenance and repair services</li> <li>Opens job cards and assigns jobs to workshop technicians.</li> <li>Attending mobile-service team to provide field (at site) operations support to customers.</li> <li>Prepare detailed reports for vehicles with a full description of the case.</li> <li>Documents all warranty work as required.</li> <li>Provide technical assistance and explains technical service operations to team members.</li> <li>Responsible for effective, efficient (cost and time), and quality repair work.</li> <li>Ensure that all the technicians are with up to date training.</li> <li>Follow safety procedures.</li> <li>Customer satisfaction</li> <li>Handle customer complaints and provide technical support.</li> <li>Ensures that all deadlines promised to the customer are achieved.</li> <li>Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.</li> </ul>

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>About the role<br><br>Sutherland is looking for an air-travel-savvy Team Manager to lead a team on one of our growing airline programs in Cairo. This is a hands-on people-leadership role for someone with a genuine passion for air travel, working knowledge of airline products and the Sabre platform, and a track record of getting the best out of a sales team. You'll lead a team of consultative air sales / Destination Expert representatives — coaching them to deliver white-glove service while meeting and exceeding sales targets, and owning the performance, quality, and development of your people.<br><br>What You'll Do<br><br>You'll lead your team to carry out the following with white-glove service, while hitting and beating targets:<br><br>Consultative Air Sales — coach the team so every air request, especially the large, complex, or high-value ones, is handled as a sales conversation, not just a booking to fulfil. Itinerary crafting — ensure air itineraries are researched, built, and proposed accurately priced, aligned to client needs, and optimised for value — on the same day they're requested. Booking integrity — hold the team to ticketing and quality control with the accuracy clients and the business depend on: fare, ticket, invoice, seats, and special requests, checked every time. Disruption resilience — make sure schedule changes are assessed for real impact on the client's trip and resolved calmly, quickly, and without disrupting the tour. Seamless partnership — work with the Destination Experts and clients so the air experience feels like one seamless trip, not a separate booking bolted onto the tour. Responsive communication — set the standard across every channel — phone, Teams, email, CRM — for the responsiveness and clarity clients and colleagues can count on, especially when something is urgent. Systems and ownership — keep bookings, files, and systems airtight, taking ownership of your files and your team's, so nothing falls through the cracks. <br><br>Beyond the day-to-day, you'll run a clear performance rhythm — using quality and sales data to coach where it matters most, developing each team member, managing underperformance fairly and directly, and keeping the team motivated and engaged in a fast-moving, target-driven environment.<br><br>Qualifications<br><br>What you'll need<br><br>2+ years of team leadership experience within the air travel industry (luxury travel sales preferred). Sabre GDS experience is a must — enough working knowledge to coach the team through fares, ticketing, and booking issues, and to hold quality with credibility. Proven ability to coach, monitor, and develop a team of sales professionals within this niche industry. Deep passion for travel and strong destination knowledge. Polished, articulate communicator with high emotional intelligence and active listening skills. Strong organisation and high attention to detail to manage multiple call types and priorities simultaneously. Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment. <br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prepare preventive, corrective, and emergency maintenance plans and ensure their proper implementation. Monitor the operation and maintenance of machines, equipment, and refrigeration systems to ensure continuous and efficient performance. Ensure the availability of required spare parts and follow up on spare parts requests submitted by technicians. Review and verify received spare parts to ensure they match the required specifications. Implement maintenance programs for motors, switches, control devices, protection devices, and all related equipment and machinery. Participate in complex maintenance activities when required, especially those related to refrigeration and mechanical systems. Assign tasks to technicians according to maintenance schedules, priorities, experience, and technical capabilities. Follow up on preventive maintenance activities as well as urgent and emergency maintenance cases. Inspect equipment performance issues, identify causes of break downs, and coordinate with technicians to resolve malfunctions. Supervise the dismantling, repair, replacement, and maintenance of equipment parts when needed. Prepare technical reports covering maintenance issues, root causes, corrective actions, and proposed solutions. Maintain accurate records of all mechanical and refrigeration maintenance activities. Document technical problems faced by maintenance teams and ensure records are properly maintained. Ensure the implementation of company quality procedures in coordination with the Quality and Occupational Health &amp; Safety departments. Train and guide engineering team members, transferring technical knowledge and best practices. Supervise compliance with personal and industrial safety standards during all maintenance activities. Prepare periodic reports on the Engineering Department, including achievements, challenges, and recommended improvement plans. Submit regular reports to top management/Managing Director as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>12-15+ years of overall experience in refrigeration, mechanical maintenance, or engineering maintenance.</li><li>Strong hands-on experience in ammonia refrigeration systems is required.</li><li>Previous experience in cold storage, refrigerated warehouses, food manufacturing, logistics, or industrial refrigeration is highly preferred.</li><li>Experience as a SCADA system user is highly preferred.</li><li>Strong technical background in preventive and corrective maintenance.</li><li>Strong leadership and team management skills are required.</li></ul><p></p></section>

<p>Providing technical support to the Tenders and Bids Department before preparing technical proposals for tenders, practices, and direct orders.</p><p>Providing technical support to the External Sales Department, Digital Sales, and Distributors.</p><p>Providing technical support to customers before and after the sale process.</p><p>Writing technical reports and specifications.</p><p>Conducting site visits.</p><p>Participating in external exhibitions and conferences as the company's technical representative.</p><p>Providing support for external installations for technicians and engineers.</p><p>Training new technicians and engineers.</p><p>Contributing to research and development to improve equipment efficiency and reduce malfunctions.</p><p>Participating in troubleshooting and external maintenance in emergency situations.</p><p>Any other duties assigned within the scope of the job title.</p><p><strong>Requirements</strong></p><ul><li><p>1. Bachelor's degree in Electrical Power and Machines Engineering or:</p><p>2. Engineering graduate specializing in Electronics.</p><p>Required Experience/Knowledge for the Job:</p><p>fresh graduate or 1-2 years of experience.</p></li></ul><p></p>

<p>Job Description Sutherland is looking for an air-travel Quality Analyst to join one of our growing travel programs in Cairo. This is a hands-on quality role for someone who knows Sabre inside out, has a genuine passion for air travel, and can hold a consultative sales floor to the highest standard of customer experience. You won't just flag errors you'll protect the booking integrity, sales quality, and client experience the business depends on. What you'll do From a Quality and Customer Experience standpoint, you'll monitor, score, report on, and coach the following activities performed by our consultative air sales / Destination Expert representatives:</p><p>Consultative air sales assess whether every air request, especially large, complex, or high-value ones, is handled as a sales conversation rather than a booking to fulfil: discovery questions asked, and alternatives offered across dates, airports, cabins, and fare families.</p><p>Itinerary crafting check that air itineraries are accurately priced, aligned to client needs, optimised for value, and turned around the same day they're requested.</p><p>Booking integrity verify ticketing and quality control with the accuracy clients and the business rely on: fare, ticket, invoice, seats, and special requests, checked every time.</p><p>Disruption resilience evaluate how schedule changes are assessed for real impact on the client's trip, and resolved calmly, quickly, and without disrupting the tour.</p><p>Seamless partnership confirm the air experience is delivered as one continuous trip alongside the Destination Experts, not a separate booking bolted onto the tour.</p><p>Responsive communication review how each channel (phone, Teams, email, CRM) is managed for responsiveness and clarity, particularly under urgency.</p><p>Systems and ownership ensure bookings, files, and systems are kept airtight so nothing falls through the cracks.</p><p>You'll deliver calibrated scoring against the quality framework, root-cause the trends behind the scores, and turn them into clear, actionable feedback and coaching that moves performance surfacing issues internally before the client ever has to.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>What you'll need</p><p>Sabre GDS mastery (essential): Read and explain fare basis codes, fare rules (change/cancel penalties, min/max stay, advance purchase), and construction logic in Sabre. Construct at least two alternative routings or fare options for a given city pair, and judge which offers the best value and fit. Confident with pricing, ticketing, exchanges, and queue management well enough to audit them accurately.</p><p>Quality expertise: 1 2+ years in a Quality Analyst / CX monitoring role within the air travel industry (luxury travel sales preferred). Able to score a call or chat against a sales framework discovery, options presented, close and defend the score in calibration. Strong grasp of what "good" looks like across booking accuracy, sales quality, and client experience, with the attention to detail to catch what others miss.</p><p>The person: Polished, articulate communicator with high emotional intelligence and active listening skills. Strong organisation and attention to detail to manage multiple call types and files simultaneously. Prior experience in a sales or revenue-generating LOB (travel sales, airline reservations sales, or inbound/outbound sales QA). Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment.</p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The commis is essential in assisting the culinary team with food preparation and ensuring the efficient production of food according to set standards and customer requirements. Working in a fast-paced environment, the role focuses on executing specific tasks related to cooking, maintaining cleanliness, and ensuring food safety. The position requires collaboration with front-line colleagues and adherence to guidelines set by higher management. Success in this role is measured through various performance indicators, including customer satisfaction surveys and adherence to food quality standards.</p> <h4>What you will do</h4> <p><strong>Food preparation and cooking</strong><br> Responsible for cooking and preparing assigned parts of the food production schedule as allocated by the chef.<br> Ensure all ingredients are available from stores and are of good quality to produce food in a timely manner.<br> Ensure all food produced is of high quality by following standard recipes and using correct ingredients.</p> <p><strong>Food safety and cleanliness</strong><br> Follow all food safety rules and regulations to ensure the safe production and storage of food and minimize exposure to unacceptable temperature and humidity.<br> Ensure work station is kept clean as per the cleaning schedules.</p> <p><strong>Equipment and training</strong><br> Ensure the correct use of equipment at all times and report breakdowns or failures to the chef.<br> Actively work with the chef to increase knowledge and expertise in all areas of production.<br> Attend and participate in training sessions as required.</p> <p><strong>General responsibilities</strong><br> Perform other related functions that may be assigned from time to time.<br> Collaborate with colleagues in close proximity for coordinating tasks.<br> Comply with all company procedures and safety regulations.</p> <h4>Required skills to be successful</h4> <ul> <li>Excellent communication skills in English.</li> <li>Ability to work efficiently in a fast-paced environment.</li> <li>Strong attention to detail and adherence to food safety regulations.</li> <li>Proficient in using kitchen equipment and following standard recipes.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Secondary degree.</li> <li>Minimum of 2 years experience in a service environment, ideally in sales or hospitality.</li> <li>Proficiency in computer usage, specifically MS Office.</li> <li>Strong communication skills in English, including speaking, reading, and understanding.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Shopping Experience Team Leader is responsible for ensuring a joyful shopping experience for all visitors and customers at IKEA Egypt. This role involves understanding customer emotions and translating them into practical commercial solutions. The leader will collaborate with various stakeholders to enhance store layout, promote family-friendly initiatives, and contribute to IKEA's social and environmental commitments. Success in this role involves building brand loyalty through a multichannel shopping experience and fostering a caring customer engagement environment.</p> <h4>What you will do</h4> <p><strong>Financial</strong></p> <ul> <li>Receive payments by cash, check, credit cards, vouchers, or automatic debits, following SOPs for cash handling.</li> <li>Contribute to the creation of the country business plan.</li> <li>Work with stakeholders to improve IKEA store layout and customer guidance communication.</li> <li>Actively promote family-friendliness to make IKEA an exciting and fun destination.</li> <li>Develop and promote options in the shopping experience to support IKEA's social and environmental commitments.</li> <li>Conduct audits on procedures and processes to ensure compliance with SOPs.</li> <li>Review SOPs and productivity reports for continuous improvement.</li> </ul> <p><strong>Customers</strong></p> <ul> <li>Set the foundation for an inspiring, joyful, welcoming, and family-friendly atmosphere.</li> <li>Develop and implement relevant communication to support customers throughout their shopping experience.</li> <li>Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers to build brand loyalty.</li> <li>Drive mindset change and develop support structures for engaging meetings with customers where co-workers are stimulated.</li> <li>Ensure shopping options are relevant and clearly express all IKEA shopping choices available in a multichannel retail reality.</li> <li>Monitor local customer satisfaction index (CSI) and optimize waiting times.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Experience in fast-paced commercial environments.</li> <li>Proficiency in managing and developing teams in retail settings.</li> <li>Excellent communication skills for customer and team interaction.</li> <li>Proficiency in computer literacy for operational tasks.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Solid understanding of home-to-home shopping experience, especially the payment process.</li> <li>Experience with cost and budget management in a retail environment.</li> <li>Proven leadership in people-centric organizations with knowledge of talent and change management.</li> <li>3 to 5 years of customer service supervisory or managerial experience in retail or hospitality industries, preferably at IKEA.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <strong>Food management</strong><br> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <strong>Customer experience</strong><br> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <strong>Leadership and development</strong><br> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p> <p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p> <p>From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

At Hikvision, we are more than just a business – We are a community with a headcount of over 59,000 plus dedicated professionals globally, covering 4 regions which is pan Asia, pan Europe, Middle East and Africa and Americas. We pride ourselves on maintaining a close knit, collaborative culture that foster innovation and growth. Our team is diverse, talented and driven by a shared commitment to excellence. Our Culture:At Hikvision, we cultivate a dynamic and inclusive workplace where every team member is encouraged to grow both personally and professionally. We offer opportunities for continuous learning, and celebrates our success together from regular team building events to our commitment to giving back to the community, we strive to create a positive and enriching environment for all. Ready to make an impact? If you are passionate, driven and ready to be part of a company that values your contribution and invests in your future, we would love to hear from you.<br>Job Summary We are seeking a skilled and motivated Networking Product Training Engineer to design, deliver, and continuously improve technical training programs for networking products and solutions. This role bridges product engineering, sales, and customer support by ensuring internal teams, partners, and customers have a deep understanding of networking technologies and product capabilities.<br>Key Responsibilities• Design and deliver technical training programs on networking products (e.g., routers, switches, AP&AC, cloud networking).• Conduct instructor-led training sessions, workshops, webinars, and hands-on labs for internal teams, partners, and customers.• Develop and maintain training materials, including presentations, lab guides, product manuals, videos, and e-learning content.• Translate complex technical concepts into clear, structured, and easy-to-understand training content.• Work closely with product management, and technical support teams to stay aligned with product updates and roadmaps.• Set up and maintain lab environments for demonstrations, testing, and hands-on training.• Evaluate training effectiveness through assessments, feedback, and performance metrics, and continuously improve training quality.• Travel occasionally to deliver on-site training or support customer engagements.<br>Required Qualifications• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.• 3+ years of experience in networking engineering, technical training, or related roles.• Strong knowledge of networking fundamentals: TCP/IP, VLAN, routing protocols (OSPF, BGP), switching, VPN, and wireless technologies.• Hands-on experience with networking products from major vendors (e.g., Cisco, Huawei, Juniper, HPE, or similar).• Excellent presentation, communication, and interpersonal skills.• Ability to explain complex technical topics to both technical and non-technical audiences.• Fluent in written and spoken English and Arabic Preferred Qualifications• Industry certifications such as CCNA, CCNP, HCIA/HCIP, JNCIA, or equivalent.• Experience with cloud networking, CCTV networking and SMB networking.• Prior experience creating e-learning or online training content.• Strong troubleshooting and problem-solving skills.

<ul><li><p>Perform daily network monitoring, verifying the integrity and availability of all WAN connections, routers, switches, WLC, IP telephony, and all its key passive, power, and conditioning.</p></li><li><p>Reviewing network and telephony logs and verifying completion of scheduled jobs.</p></li><li><p>On-site supervision and reporting to the project manager.</p></li><li><p>Perform scheduled backup configurations for all network devices.</p></li><li><p>Ensuring all required IOSs and configuration data are successfully backed up to the appropriate media and location and ensuring it has been sent off-site as necessary.</p></li><li><p>Perform regular recovery tests to ensure successful procedures are in place. Also, perform active/standby tests monthly to ensure online standby unit readiness in case of active failures.</p></li><li><p>Handle with the vendor the replacement of hardware failure cases.</p></li><li><p>Periodic Upgrade for updated IOS.</p></li><li><p>Perform periodic performance reporting to his manager.</p></li><li><p>Maintain data center environmental and monitoring equipment.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree / Computer science or Engineering graduate.</p></li><li><p>3-5 years of experience in same field.</p></li><li><p>CCNA R&amp;S is a must.</p></li><li><p>CCNP R&amp;S is a plus.</p></li><li><p>configuring and troubleshooting network devices including routers, switches, access points, and IP phones.</p></li><li><p>VOIP hands-on experience</p></li><li><p>On-site Supervision for network infrastructure projects.</p></li></ul><p></p>