Admin Assistant Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role</strong><br>We are looking for a detail-oriented and experienced Accountant Supervisor to join our team. The ideal candidate will have strong knowledge of accounting principles, hands-on experience in managing financial operations, and a good understanding of Egyptian tax regulations.<br><strong>Key Responsibilities</strong><br>* Oversee and manage accounts payable and receivable functions<br>* Maintain accurate accounting records and bookkeeping<br>* Ensure compliance with Egyptian tax laws and regulations<br>* Prepare financial reports and support month-end and year-end closing<br>* Coordinate with internal departments and external stakeholders<br>* Monitor cash flow and support financial planning<br>* Ensure timely invoicing and collections<br>* Assist in audits and tax filings<br><strong>Requirements</strong><br>* Bachelor's degree in Accounting or Finance<br>* 3-5 years of relevant experience<br>* Strong knowledge of accounting principles and bookkeeping<br>* Good understanding of Egyptian tax regulations<br>* Ability to handle AP &amp; AR functions independently<br>* Very good command of English<br>* Strong communication and teamwork skills<br><strong>Benefits</strong><br>* Competitive Salary<br>* Professional and supportive work environment<br>* Career growth opportunities<br> </div>

Overseeing the process of identification, assessment, mitigation, and monitoring of financial risks and internal controls across the organization. This role ensures compliance with regulatory requirements, internal policies, and best practices, while supporting strong financial governance and operational integrity. The supervisor leads control reviews and works closely with finance and business stakeholders to strengthen the control environment.<br>Execution of Risk Management & Control:<br>Supervise the design, implementation, and ongoing monitoring of financial risk management and internal control frameworks. Identify, assess, and document financial, operational, and compliance risks, and recommend mitigation strategies. Ensure compliance with applicable accounting standards, regulatory requirements, and internal policies. Review and evaluate the effectiveness of key financial controls, including reconciliations, approvals, and segregation of duties. Prepare risk and controls reports, dashboards, and presentations for management and Risk committees. Support process improvement initiatives to enhance efficiency, reduce risk, and strengthen controls. Provide guidance, training, and supervision to risk and controls team members.<br>Supervisory Role:<br>Communicate effectively with and educate process owners (including non-finance people) on, the importance of controls, an effective control environment, and the role of Finance Risk and Controls team. Oversee fulfilment of full cycles assessment and be responsible to present outputs and assure adherence to quality and timelines. Oversee periodic risk and control assessments, control testing, and remediation tracking. Collaborate with Finance, Internal Audit, IT, and Operations to address cross-functional risk issues.<br><br>Educational Requirements: Bachelor’s degree in finance, accounting, business, or a related field. Special Certification or Training Required: Professional certifications such as CPA, ACCA, or CIA are an advantage. Required Industry Experience: 4+ years of experience in similar role. Technological Requirements: Strong knowledge with ERP platforms (preferably Oracle), and Microsoft Office tools (especially Excel) are a plus. Language Requirements: Strong business communication skills in Arabic and English.

Job Description<br>We are looking for an Employee Benefits Supervisor to join our payroll team. The role is responsible for overseeing the daily operations of the benefits function, ensuring the accuracy of employee medical insurance records, managing provider relationships, supporting client requests, and leading a team of Benefits Specialists to deliver high-quality service while maintaining operational efficiency.<br>Job Responsibilities<br>Lead and monitor the daily performance of Benefits Specialists, ensuring balanced workload distribution and adherence to service timelines. Supervise the monthly compilation and validation of employee medical insurance data, including additions, deletions, and plan upgrades. Conduct periodic audits to identify and prevent data discrepancies and ensure data accuracy. Coordinate with medical insurance companies (TPAs) and brokers to facilitate approvals, resolve escalated cases, and address urgent network requests. Follow up on chronic disease approvals, exceptional medical cases, and service escalations. Review provider invoices and employee reimbursement claims to ensure accuracy before final billing approval. Oversee the issuance and distribution of medical cards for newly onboarded employees. Respond to client inquiries regarding medical coverage, benefits eligibility, and policy guidelines. Monitor operational performance metrics and recommend process improvements. Maintain effective communication with internal stakeholders, clients, insurance providers, and brokers to ensure smooth service delivery.<br>Qualifications & Requirements<br>Minimum 4 years of experience in HR Benefits or Medical Insurance Administration. At least 1–2 years of experience in a supervisory role within an HR Outsourcing Agency or a TPA/Brokerage firm. Medical or healthcare-related educational background. Strong practical knowledge of the Egyptian corporate healthcare market, network tiers, and medical approval procedures. Proven ability to manage a team and track operational performance metrics. Excellent problem-solving, corporate communication, and B2B client handling skills. High proficiency in Microsoft Excel for manipulating and auditing large employee databases.

For Logistica A DP World Company <br>Job Purpose: To manage daily warehouse operations, ensure smooth workflow, maintain compliance with quality, safety, and environmental standards, and support team performance to meet operational objectives.<br>Key Responsibilities: Supervise and follow up on receiving activities, order processing, stock rearrangements, and participate in other warehouse operations such as inventory counting. Review and respond promptly to emails from colleagues and clients, taking necessary actions. Communicate directly with clients to fulfill operational requirements and provide requested reports. Conduct regular warehouse walkthroughs to monitor workflow, ensure compliance with company policies, and address any violations. Allocate tasks and equipment to team members and request additional temporary labor from the warehouse supervisor when required. Coordinate employee schedules, including holidays, shift rotations, and rest periods, to ensure adequate coverage. Prepare and submit shift handover reports summarizing receiving activities and order processing status to colleagues and warehouse management. Hold brief meetings at the beginning of each shift to discuss challenges, set work priorities, and address occupational safety and health topics. Evaluate team members’ performance and provide coaching or guidance to support continuous improvement. Escalate unresolved issues to warehouse management. Implement and maintain the quality management system. Ensure that customer complaints are handled effectively. Follow up on compliance with GDP/GMP standards and instructions. Comply with OH&S policies, standards, objectives, and training requirements. Report all incidents (accidents or near misses). Participate in relevant risk assessments. Comply with environmental management standards, objectives, and training. Immediately report any environmental incidents.<br>Qualifications & Experience: Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field (preferred) Minimum 7 years of warehouse/logistics experience. Excellent leadership, communication, and problem-solving skills. Proven ability to manage teams in a fast-paced, high-volume environment. Strong understanding of safety and compliance regulations.

Job Description: Account Manager Location: Maadi, Cairo, Egypt (Full-time, On-site) Industry: Marketing Services / Creative Agencyworking hours : 10-6 two days off<br>Role Overview You will own the day-to-day client relationships, acting as a trusted advisor who understands their business goals deeply. Your role is to translate client objectives into clear, actionable briefs for our internal teams and ensure the seamless execution of projects that drive real results. This is a client-facing role that requires a strategic mindset, exceptional organizational skills, and a passion for delivering world-class service.<br>Key Responsibilities Client Relationship & Strategy Serve as the main point of contact for a portfolio of key client accounts. Build and nurture strong, long-term relationships with clients, understanding their industry, brand voice, and competitive landscape. Proactively identify opportunities for account growth, upselling, and cross-selling agency services. Lead strategic conversations with clients, turning their business goals into effective marketing strategies. Project & Campaign Management Oversee the end-to-end execution of client projects, from initial brief to final delivery, ensuring they meet quality standards, timelines, and budgets. Coordinate and brief internal teams—including creative, content, and digital marketing specialists—to execute campaigns flawlessly. Manage client expectations through clear, proactive, and consistent communication. Identify potential issues early and develop solutions to ensure client satisfaction and project success. Performance & Reporting Monitor campaign performance and KPIs, using data-driven insights to provide strategic recommendations and optimize future initiatives. Prepare and present regular performance reports to clients, clearly communicating results, insights, and next steps. Qualifications & Requirements Experience:1-3 years of proven experience in account management or a similar client-facing role, specifically within a marketing, advertising, or creative agency. Graduated from AUC OR GUCDemonstrated success in managing multiple client accounts and projects simultaneously in a fast-paced environment. Skills & Knowledge:Strong understanding of digital marketing strategies, including social media, content marketing, and branding. Excellent communication, presentation, and negotiation skills in both English and Arabic. Strong commercial awareness and a client-centric mindset. Highly organized with meticulous attention to detail and a proactive problem-solving ability. Proficiency in project management and CRM tools is a plus. Personal Attributes:A "go-getter" with a results-driven mentality. A trusted partner who can confidently challenge ideas and provide expert guidance. Thrives in a collaborative team environment and enjoys building genuine relationships. What We Offer The opportunity to work on meaningful brand-building projects for a diverse portfolio of clients. A dynamic, strategy-led, and creative work environment. A collaborative culture where your contributions have a direct impact on the agency's success. A role with significant ownership and the chance to grow with a rapidly scaling agency.

PR Manager Responsibilities:Media Relations: Build and maintain strong relationships with key journalists, technology media, bloggers, and relevant influencers. Work closely with PR agencies to pitch stories, manage media inquiries, coordinate interviews, and proactively identify opportunities to strengthen OPPO’s visibility and reputation. Maintain a strong understanding of the local media landscape, particularly within the technology industry.<br>PR Strategy & Planning: Develop and execute PR and communications plans aligned with OPPO’s business, brand, and product priorities. Proactively identify communications opportunities that strengthen OPPO’s positioning and support key business areas.<br>Media Engagement: Develop and maintain an effective engagement approach for key media, influencers, industry stakeholders, and relevant policy audiences. Support ongoing relationship-building activities and identify opportunities for meaningful engagement throughout the year.<br>Campaign Management: Manage PR campaigns around product launches, corporate initiatives, partnerships, and brand milestones, working closely with Marketing and other internal teams to ensure consistent messaging and strong earned-media impact.<br>Cross-Functional Collaboration: Act as the PR point of contact for designated business functions, ensuring effective information sharing and identifying opportunities that can be developed into external communications or earned-media stories. Provide PR and media insights to support the wider Marketing strategy and brand narrative.<br>Content Development: Develop and edit high-quality communications materials, including press releases, media statements, articles, opinion pieces, blogs, executive talking points, messaging guidelines, presentations, briefing documents, and video content.<br>Agency Management: Work closely with external PR agencies and partners, providing clear briefs, managing deliverables, reviewing output, and ensuring activities are aligned with OPPO’s communications objectives and timelines.<br>Project Management: Manage multiple PR projects, campaign calendars, launches, and communications activities simultaneously. Coordinate closely with internal teams, agencies, and external partners to ensure timely and high-quality execution.<br>Events & Media Activations: Plan and manage PR events, product launches, media roundtables, promotional activities, sponsorship opportunities, and participation in conferences. Coordinate media attendance, interviews, briefings, and follow-up activities to maximize visibility and impact.<br>Executive Communications Support: Support senior leaders with media preparation, briefing materials, talking points, presentations, and external communications opportunities. Over time, take greater responsibility for advising leaders on media positioning and communications strategy.<br>Issues & Crisis Communications: Monitor media coverage and public sentiment, identify potential reputational risks, and support the development and execution of crisis and issues-management responses. Work with senior stakeholders and agencies to ensure timely and consistent communication.<br>Media Monitoring & Insights: Monitor OPPO, competitor, technology, and industry coverage to identify emerging trends, reputational considerations, and proactive storytelling opportunities.<br>Measurement & Reporting: Track media coverage, sentiment, share of voice, message penetration, and campaign performance. Prepare regular reports and provide recommendations to improve PR effectiveness.

<p><h4>Job description</h4> <p>Establishes the cyber security governance framework, including policies and standards, to ensure all organizational operations align with legal and regulatory requirements.<br> Directs the enterprise cyber risk management program to identify, analyze, and monitor threats in support of business objectives.<br> Governs the enterprise cyber risk register and remediation plans to ensure all identified risks are treated effectively and documented.<br> Leads formal compliance programs, including PCI DSS, ISO/IEC 27001, and SOC2, to protect sensitive financial data and payment systems.<br> Manages internal and external audit cycles, including certification and surveillance audits, to maintain valid security credentials and industry standing.<br> Develops Key Risk Indicators (KRIs) and security metrics to provide executive leadership and the board with clear visibility into the organization’s risk posture.<br> Oversees third-party and vendor cyber security risk management to ensure the security integrity of the external supply chain.<br> Standardizes security awareness and compliance training programs to foster a risk-aware culture across the organization.<br> Administers policy exceptions and risk acceptance processes to maintain control effectiveness and transparency in governance.<br> Acts as the primary liaison for regulators, banks, and auditors to facilitate due diligence requests and regulatory reporting.</p> <h4>Skills description</h4> <p><strong>Interpersonal skills</strong><br> • Strong leadership and team management skills.<br> • Ability to communicate complex cyber risks in business terms to executives.<br> • Strong stakeholder engagement and cross-functional collaboration.<br> • Strategic thinking and governance mindset.<br> • Strong documentation, reporting, and presentation skills.<br> • High ethical standards and professional integrity.</p> <p><strong>Technical skills</strong><br> • Strong knowledge of fintech and payment security requirements.<br> • Deep expertise in security frameworks including ISO 27001/27002, NIST CSF, and CIS Controls.<br> • Strong working knowledge of PCI DSS requirements and cardholder data protection.<br> • Experience implementing and maintaining SOC 2 controls and audit readiness.<br> • Understanding of cloud security controls across AWS, Azure, or GCP.<br> • Experience with enterprise risk management methodologies.<br> • Familiarity with security architecture, IAM, vulnerability management, and security monitoring controls.<br> • Experience using GRC tools for risk and compliance management.</p> <p><strong>Professional experience</strong><br> • 7+ years of experience in Governance, Risk & Compliance roles.<br> • Minimum 5 years managing SOC or security operations teams.</p> <p><strong>Management experience</strong><br> 3-4 years</p> <p><strong>Educational background</strong><br> • Bachelor’s degree in Cyber Security, Computer Science, Information Technology or related field.<br> • Relevant certifications may include:<br> ?o CISSP – Certified Information Systems Security Professional<br> ?o CISM – Certified Information Security Manager<br> ?o CRISC – Certified in Risk and Information Systems Control<br> ?o CISA – Certified Information Systems Auditor<br> ?o PCI ISA, PCI QSA (preferred for payment environments)<br> ?o ISO 27001 Lead Implementer or Lead Auditor</p></p><p></p>

<p><h4>Company description</h4> <p>The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.</p> <br> <h4>Job description</h4> <p>We are seeking an innovative and goal-oriented Learning & Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.</p> <br> <p><strong>Responsibilities:</strong></p> <ul> <li>Design and execute a comprehensive annual Learning & Development strategy aligned with organizational objectives and industry best practices</li> <li>Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</li> <li>Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</li> <li>Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</li> <li>Collaborate with department heads to create tailored development plans and succession strategies</li> <li>Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</li> <li>Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</li> <li>Stay current with industry trends and innovative learning methodologies to continuously improve our L&D offerings</li> <li>Foster a culture of continuous learning and development throughout the organization</li> <li>Manage the L&D budget, ensuring cost-effective allocation of resources for maximum impact</li> </ul> <br> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li> <li>Minimum of 6 years of experience in Learning & Development, with at least 2-3 years in a managerial role</li> <li>Proven track record of designing and implementing successful L&D strategies in a corporate environment</li> <li>Strong knowledge of adult learning principles, instructional design, and training methodologies</li> <li>Excellent facilitation, coaching, and presentation skills</li> <li>Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li> <li>Certification in Learning & Development or Training (e.g., ATD, CPLP) is highly desirable</li> <li>Outstanding written and verbal communication skills in English; additional languages are a plus</li> <li>Demonstrated ability to lead and inspire multicultural teams</li> <li>Strong analytical and problem-solving skills with a data-driven approach to decision-making</li> <li>Proficiency in Microsoft Office Suite and relevant HR/L&D software</li> <li>Ability to work effectively in a fast-paced, dynamic environment</li> <li>Excellent project management and organizational skills</li> <li>Passion for continuous learning and staying updated on industry trends and best practices</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Director of Operations who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.<br><strong>A little taste of your day-to-day:</strong><br>Every day is different at IHG, but you’ll mostly be:<br>•Working closely with your General Manager – while also occasionally acting up in their absence&nbsp;<br>•Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences<br>•Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.&nbsp;<br>•Responding to guest complaints or concerns in a prompt and professional manner&nbsp;<br>•Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability<br>&nbsp;<br><strong>What We need from you:</strong><br>•Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration&nbsp;<br>•Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience&nbsp;<br>•Previous extended stay experience or experience in a hotel of similar size and complexity with an F&amp;B background preferred<br>•Must speak fluent English <br>•Other languages preferred<br><strong>What you can expect from us:</strong><br>&nbsp;<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing<br>&nbsp;framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ROLE SUMMARY We re looking for a Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>WHAT S ON YOUR PLATE?</p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li></ul><p>Assortment:</p><ul><li>Ensuring cost efficiency across our consumers that meets their needs/wants.</li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li></ul><p>Price:</p><ul><li>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</li><li>Collecting market prices and conducting country price audits.</li></ul><p>Promos:</p><ul><li>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>Developing the country promotion calendar.</li><li>Following up and ensuring effective execution of all activities required for each promotional event.</li><li>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly organized and proactive Project Operations Manager to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department. This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects. The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned. Key Responsibilities Oversee the day-to-day operational coordination of active projects. Track project progress, timelines, deliverables, and operational requirements. Coordinate closely with internal teams to ensure projects are running according to plan. Act as the main point of coordination between project teams and the finance department. Monitor project budgets, spending, invoicing, payment status, and cost-related updates. Support budgeting, forecasting, financial tracking, and project reporting. Ensure all project data, records, and documentation are accurate and up to date. Identify operational or financial risks and escalate issues in a timely manner. Follow up with stakeholders to ensure accountability and completion of action items. Improve workflows, reporting structures, and coordination processes across projects. Prepare regular project and financial status reports for management. Maintain strong control over project organization, priorities, and cross-functional communication. Proficiency in Microsoft Excel and project tracking/reporting tools. Problem-solving mindset with the ability to anticipate issues and act proactively. Successfully delivering IT projects within the UAE market. Working directly with the public sector. Key Skills Project coordination Operations management Budget tracking Financial reporting Cross-functional coordination Organization and planning Ownership and accountability Communication and stakeholder management Problem solving Attention to detail Paid Time Off Work From Home Training &amp; Development Performance Bonus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Business Administration, Finance, Operations Management, Project Management, or a related field. Proven experience in project coordination, operations, or project management. Strong understanding of finance processes, budgeting, cost tracking, and reporting. Excellent organizational and multitasking skills. Strong sense of ownership, accountability, and attention to detail. Ability to coordinate across departments and manage multiple active projects at once. Strong communication and follow-up skills. Ability to work under pressure and meet deadlines. Proficiency in Microsoft Excel and project tracking/reporting tools. Problem-solving mindset with the ability to anticipate issues and act proactively. Successfully delivering IT projects within the UAE market. Working directly with the public sector. Preferred Qualifications Experience working closely with finance teams on project-related budgets and reporting. Knowledge of project management tools and ERP systems. Experience in operational process improvement. PMP or other project management certification is a plus.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are seeking a conscientious and driven Finance Manager to join our thriving Savills Middle East Egypt office. The role will be based in Arkan Plaza , Sheikh Zayed, and requires flexibility and a proactive attitude.<br>The successful candidate will take full responsibility for asset reporting and will carry out all job-related functions for assigned properties efficiently and within set deadlines. Strong analytical skills and effective communication are essential.<br><strong>Key Responsibilities</strong><br><strong>Accounting &amp; Month-End Close</strong><br><ul><li>Manage day-to-day accounting operations, ensuring accuracy, completeness, and compliance with IFRS and Group accounting policies</li><li>Post (sometimes prepare) journal entries, accruals, and adjustments</li><li>Perform month-end and year-end close activities in accordance with reporting deadlines</li><li>Prepare and reconcile balance sheet schedules and general ledger accounts</li><li>Support the accounting team with their daily queries</li></ul><br><strong>Accounts Payable &amp; Accounts Receivable</strong><br><ul><li>Support the accounts Payable and accounts receivable teams ensuring timely and accurate booking of supplier and clients invoices and payments</li><li>Review bad debt provisioning calculation and aging analysis</li><li>Investigate and resolve AP and AR discrepancies</li></ul><br><strong>Payroll &amp; Bank Reconciliations</strong><br><ul><li>Review payroll including all accounting entries and related reconciliations</li><li>Review monthly bank reconciliations and investigate reconciling items</li></ul><br><strong>Reporting &amp; Compliance</strong><br><ul><li>Prepare monthly financial reports for internal management and regional consolidation</li><li>Support statutory reporting requirements and local compliance obligations</li><li>Ensure adherence to internal control procedures and Group policies</li><li>Prepare the group monthly reporting package and address all related queries</li></ul><br><strong>Audit &amp; Controls</strong><br><ul><li>Act as a key point of contact for internal and external auditors</li><li>Prepare audit schedules and co-lead the audit process</li><li>Support the implementation and continuous improvement of financial controls</li><li>Support testing and data migration for 365 MSD (F&amp;O) implementations</li></ul><br><strong>Budgeting Support</strong><br><ul><li>Support with budgeting and forecasting</li><li>Assist with investigating variances actuals vs. budget on monthly basis</li></ul><br><strong>Skills, Knowledge and Experience</strong><br><strong>Education &amp; Professional Qualifications</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related discipline</li><li>Qualified CPA, CMA, or CA is required</li></ul><br><strong>Experience</strong><br><ul><li>Minimum <strong>6 years' experience</strong> in accounting roles, preferably within a structured corporate environment</li><li>Experience in professional services, real estate, or multi-entity organisations is an added advantage</li><li>Audit background (Big 4 or reputable audit firm) is a strong advantage</li><li>CPA/CMA/CA is an added advantage</li></ul><br><strong>Skills &amp; Technical Competencies</strong><br><ul><li>Strong knowledge of accounting principles and IFRS</li><li>Hands-on experience with general ledger, AP, AR, Fixed Assets, cash and month-end close</li><li>Proficiency in Microsoft Excel</li><li>Familiarity with ERP systems (e.g. D365, Sun Systems, Hyperion)</li><li>Strong attention to detail with a high level of accuracy</li><li>Ability to manage multiple priorities and meet reporting deadlines</li><li>Fluent in English (written and spoken)</li></ul><br><strong>Key Attributes</strong><br><ul><li>Strong sense of ownership and accountability</li><li>Well-organized with effective time management skills</li><li>Able to work independently and as part of a wider regional team</li><li>Professional, methodical, and controls-focused</li><li>Comfortable working in a structured finance environment with clear governance requirements</li></ul> <br> <br> Department Finance Locations Giza, Egypt, New Cairo, Egypt Job Grade Associate<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.<br>&nbsp;</p><br><p>Are you a hands-on leader with a passion for manufacturing excellence? We’re looking for an Operations Manager to oversee and optimize our production and maintenance operations. You will play a key role in driving performance, safety, and quality in a dynamic, high-tech environment.</p><br> <p><br><strong>KEY RESPONSIBILITIES</strong></p><br> <ul> <li>Lead and manage daily production activities to meet targets in safety, quality, and efficiency.</li> <li>Supervise and develop production and maintenance teams, ensuring training and skill development.</li> <li>Monitor production schedules and adjust resources as needed to stay on track.</li> <li>Oversee preventive and corrective maintenance to keep equipment running smoothly.</li> <li>Drive continuous improvement using Lean, WCM, or similar methodologies.</li> <li>Collaborate with departments like Quality, HSE, Logistics, and HR to ensure smooth operations.</li> </ul> <p><strong>REQUIREMENTS</strong></p><br> <ul> <li>Engineering degree with 10+ years of experience in Operations or Production Management, with a strong preference for candidates from the home appliances industry, preferably in water heater manufacturing.</li> <li>Strong background in both production and maintenance management.</li> <li>Experience in automated, capital-intensive environments.</li> <li>Skilled in team leadership, problem-solving, and performance tracking.</li> <li>Familiar with tools like skill matrices, 5S, AM/PM pillars, and maintenance planning.</li> <li>Fluent in Arabic and English (written and spoken).</li> </ul> <p>We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.</p><br> </div>

Job Title: Treasury Supervisor Reports To: Group Head of Treasury (Direct) | Business Unit CFO (Dotted Line) Business Unit: ACCBC Egypt Function: Treasury / Finance Grade: TBCLocation: Egypt (with frequent travel to Iraq)<br>Job Purpose The Treasury Supervisor oversees treasury operations and maintains banking relationships primarily for the Business Unit across the Egypt, Iraq, and Libya markets, coordinating efficient cash management, timely payment processing, and support for group-wide treasury projects under the direction of the Group Head of Treasury.<br>Operating Context The Treasury Supervisor operates across three distinct regulatory environments – Egypt, Iraq, and Libya – each with its own banking, FX, and compliance requirements, requiring the incumbent to navigate differing local practices while maintaining consistent treasury standards across the Business Unit. The role works closely with Group Treasury, local finance and operational teams, and external banking partners to coordinate cash management, payments, and banking relationships across all three markets, ensuring alignment between local execution and group-level treasury governance. Frequent travel to Iraq – approximately 30% of the time – is required to maintain on-the-ground banking relationships and oversight, given the market's distinct operating conditions and the need for direct engagement with local banks and stakeholders. The role reports directly to the Group Head of Treasury, with a dotted line to the Business Unit CFO, sitting at the intersection of local execution and group-level treasury governance while supporting group-wide treasury initiatives alongside day-to-day Business Unit responsibilities.<br>Key Roles and Responsibilities A. Banking Relationship Management Maintain and develop relationships with local and international banks, ensuring updated KYC records, efficient transaction processing, and deployment of banking products for the Business Unit – including but not limited to online banking platforms and corporate credit cards.<br>B. Cash Management & Payments Coordination Coordinate with Group Treasury and local finance/operational departments to support efficient cash management and payments to suppliers, employees, and government entities – ensuring transactions are processed accurately and in line with agreed timelines.<br>C. Cash Planning & Liquidity Oversee cash planning for the Business Unit, including preparing short-term and medium-term cash flow forecasts, monitoring actual cash positions against forecasts, anticipating funding needs and surpluses across the Egypt, Iraq, and Libya markets, and recommending actions to optimize liquidity and working capital.<br>D. Trade Finance Support Support trade finance operations for the export business and other cross-functional initiatives within the Business Unit, coordinating with relevant stakeholders to ensure smooth processing and compliance with applicable trade finance requirements.<br>E. Group Treasury Projects Support the Group Head of Treasury in advancing group-wide treasury initiatives and projects, such as TMS implementation, cash repatriation, in-house banking, and financial risk management – contributing local market insight and coordination as required.<br>F. Vendor & Master Data Maintenance Ensure vendor master data is accurately maintained and regularly updated in bank records, including beneficiary details, bank account information, and required supporting documentation, to ensure smooth transaction processing.<br>G. Payment Processing Process payments and transfers (local and cross-border) in an accurate and timely manner, ensuring proper approvals, supporting documentation, and compliance with internal controls, banking requirements, and applicable regulations in each market.<br>H. Treasury Accounting Book journal vouchers related to treasury transactions – including payments, transfers, bank charges, and FX movements – ensuring accurate and timely recording in the ERP system and support for month-end closing activities.<br>Key Performance Indicators Cash Management Forecast accuracy of short-term and medium-term cash positions Optimization of liquidity and working capital across the three markets Banking Relationships & Compliance Timeliness of KYC and vendor master data updates Zero compliance breaches in payment processing and banking regulations Transaction Processing On-time, accurate processing of payments and transfers (local and cross-border) Timeliness and accuracy of JV bookings and month-end close activities Group Treasury Support Contribution to group-wide treasury projects (TMS implementation, cash repatriation, in-house banking)<br>Required Experience and Qualifications Minimum Qualifications Bachelor's degree in Finance, Accounting, Banking, or a related field. Minimum Experience4–7 years of treasury / banking experience in regulated markets, specifically Egypt and Iraq. Knowledge and Skills Strong stakeholder management skills across banks, group functions, and local teams. Arabic and English language proficiency – very strong written and spoken ability in both is required. Working knowledge of cash planning, forecasting, and liquidity management. Experience with JV booking and ERP-based treasury transaction recording. Familiarity with trade finance operations. Willingness and ability to travel frequently to Iraq (approximately 30% of the time).

<p><h4>Position summary</h4> <p>Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.</p> <p>Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> Technical, trade, or vocational school degree.</li> <li><strong>Related work experience:</strong> At least 2 years of related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Oversee performance and operations for Multiple branches with a district. Ensuring seamless fulfillment processes across different locations which include different retailers. Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed. Supervise the shopper process of daily orders. Supervise the full process of picking of orders, to segregation & packingmonitoring work schedules for the shoppers Supervises the team in processing orders and resolving customer complaints (regarding wrong picking) Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels Assist in coaching and training new employees (store supervisor) Ensure adherence of the shoppers to the agreed upon processes and policies<br><br>Qualifications<br><br>3-4 years previous job experience in order fulfillment and management of pickers 1-2 year Experience of operations within a grocery stores Well organized, able to multitask, and work in a fast-paced environment. Open minded; continually seeks to find new and creative ways to accomplish tasks. Excellent verbal and written communication skills. Strong interpersonal and relationship building skills Excellent decision-making abilities and ability to integrate and apply information. Effective issue resolution skills. Proven analytical abilities. Reliable and a good timekeeper. Passion, enthusiasm, reliability and drive results in present capacity

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Movenpick Resort El Quseir is seeking an experienced and visionary General Manager to lead our luxury resort operations in El Quseir, Egypt. As General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving profitability while maintaining the highest standards of hospitality excellence. This is a strategic leadership position that requires a decisive, motivational leader capable of inspiring a diverse team and delivering outstanding results in a dynamic, fast-paced environment.</p> <p><strong>Responsibilities:</strong><br> <li>Oversee all resort operations, including front-of-house and back-of-house departments, ensuring seamless coordination and exceptional service delivery</li> <li>Develop and implement strategic business plans to achieve revenue targets, optimize profitability, and enhance market positioning</li> <li>Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement</li> <li>Manage the resort's budget, financial performance, and P&L statements, ensuring cost efficiency without compromising service quality</li> <li>Maintain and enhance guest satisfaction by establishing high service standards, addressing guest concerns, and implementing feedback mechanisms</li> <li>Build and maintain strong relationships with key stakeholders, including corporate clients, travel partners, and local community members</li> <li>Ensure compliance with all local regulations, health and safety standards, and company policies</li> <li>Identify market opportunities and develop strategies to increase occupancy rates and revenue streams</li> <li>Oversee marketing initiatives and brand positioning to maintain the resort's competitive advantage in the luxury hospitality market</li> <li>Conduct regular performance reviews and implement training programs to develop staff capabilities and career progression</li> <li>Manage crisis situations and implement effective problem-solving strategies to minimize operational disruptions</li> </p> <h4>Qualifications</h4> <p><li>Fluency in German (written and spoken) - critical requirement with demonstrated ability to communicate effectively in professional and guest-facing situations</li> <li>Proficiency in English language (both written and spoken) - essential requirement</li> <li>Minimum 5 years of progressive management experience in luxury hotel or resort operations</li> <li>Proven track record of successfully managing P&L, budgets, and financial performance in a hospitality setting</li> <li>Strong leadership and team management skills with the ability to motivate and develop staff at all levels</li> <li>Excellent communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders</li> <li>Strategic thinking and business acumen with demonstrated ability to drive revenue growth and operational efficiency</li> <li>In-depth knowledge of hospitality industry standards, best practices, and operational procedures</li> <li>Strong problem-solving abilities and crisis management experience</li> <li>Customer-focused mindset with a commitment to delivering exceptional guest experiences</li> <li>Proficiency in hospitality management systems and Microsoft Office applications</li> <li>Flexibility and adaptability to work in a multicultural environment with international clientele</li> <li>Understanding of German business culture and communication styles in hospitality management</li> <li>Preferred: Experience in luxury resort management within the Middle East or North Africa region</li> <li>Preferred: Familiarity with the Egyptian hospitality market and local business practices</li> <li>Preferred: Experience managing German-speaking guest demographics or German tour operators</li> </p> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>Talent 360 is hiring an Oracle Senior Project Manager (10+ years of experience) with a strong background as an Oracle Consultant to lead enterprise Oracle ERP implementation and digital transformation projects. You will be responsible for managing the end-to-end delivery of complex Oracle projects, working closely with clients, executive stakeholders, functional and technical teams, and implementation partners to ensure successful project execution, timely delivery, and achievement of business objectives. Key Responsibilities Lead the end-to-end delivery of large-scale Oracle ERP implementation and transformation projects. Manage projects across Oracle Fusion Cloud and/or Oracle E-Business Suite environments. Leverage prior experience as an Oracle Functional or Technical Consultant to understand business requirements, solution design, implementation challenges, and delivery dependencies. Define project scope, objectives, deliverables, timelines, milestones, and success criteria. Develop and maintain comprehensive project plans, resource plans, RAID logs, and governance frameworks. Manage cross-functional project teams, including Oracle functional consultants, technical consultants, client stakeholders, and third-party partners. Coordinate project activities across multiple Oracle tracks, including Finance, SCM, HCM, EPM, Technical, and other relevant business areas. Lead project governance meetings, steering committee meetings, status reviews, and stakeholder communications. Monitor project progress, deliverables, dependencies, risks, issues, and change requests. Identify potential project risks and implement mitigation and corrective action plans. Ensure project deliverables are completed on time, within scope, budget, and agreed quality standards. Manage client relationships and act as the primary escalation point for project-related matters. Coordinate with functional and technical teams to resolve implementation challenges and ensure alignment between business requirements and Oracle solutions. Monitor project budgets, resource utilization, timesheets, financial performance, and overall project profitability. Lead project phases including requirements gathering, solution design, implementation, testing, cutover, go-live, and post-go-live stabilization. Prepare and present project status reports, management dashboards, and executive-level updates. Ensure project documentation, governance records, and implementation deliverables are complete and up to date. Support resource planning, consultant allocation, onboarding, and performance monitoring. Drive continuous improvement, lessons learned, and best practices across Oracle project delivery. Mentor and guide project teams while promoting accountability, collaboration, and high-quality delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>10+ years of experience in Oracle ERP implementation, consulting, and project management.</li><li>Proven experience working as an Oracle Functional or Technical Consultant , with a strong understanding of Oracle implementation and delivery activities.</li><li>Proven experience managing end-to-end Oracle ERP implementation and transformation projects .</li><li>Hands-on experience with Oracle Fusion Cloud and/or Oracle E-Business Suite (EBS) .</li><li>Strong understanding of Oracle ERP implementation methodologies, project lifecycles, and delivery processes.</li><li>Experience managing cross-functional Oracle teams across tracks such as FIN, SCM, HCM, EPM, Technical, and other enterprise applications .</li><li>Proven experience managing project scope, timelines, budgets, resources, risks, issues, dependencies, and change requests.</li><li>Strong client-facing and stakeholder management experience, including communication with senior and executive stakeholders.</li><li>Experience leading project governance, steering committee meetings, status reporting, and executive presentations.</li><li>Strong understanding of Oracle functional and technical implementation activities, including requirements gathering, solution design, configuration, integrations, testing, cutover, go-live, and post-go-live support.</li><li>Proven experience managing multiple projects or large-scale complex implementations simultaneously.</li><li>Experience in project financial management, including budget tracking, resource utilization, timesheets, invoicing, and project profitability.</li><li>Strong leadership, communication, negotiation, problem-solving, and decision-making skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>BES CS Manager</b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>We make Heath Happen:</b></p><br><p>This role is responsible to ensure that agreed customer service experience is delivered at all times within the Customer Service Department through the effective leadership of our Customer Service Consultants and team coaches.</p><br><p>The focus of this role is to ensure that we are coaching, managing performance, delivering on SLAs and growing our people to deliver outstanding performance against targets.</p><br><p>The Service Managers are responsible for the Customer Service department meeting all SLAs. The Service Manager will drive a culture of customer focus and continuous improvement.</p><br><p><b>How you’ll help us make health happen:</b></p><br><ul><li>Support or lead recruitment and&nbsp; the academy function&nbsp;</li><li>Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function</li><li>Ensure there are high levels of team working and that the team is aligned and engaged with Bupa’s purpose and goals</li><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)</li><li>Ensure that resources are managed in line with the workforce plan</li><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment</li><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.</li><li>Works closely with the Continuous improvement team to ensure that processes across Customer Services are effective and support the best customer experience</li><li>Focus on driving the key targets of first call resolution, Net Promoter scores, Customer Interaction Survey scores and quality assessments</li><li>Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying/removing any barriers that impacts the delivery of outstanding customer satisfaction</li><li>Point of escalation for customer issues that need to be referred by the Customer Service Consultants</li><li>Monitoring of calls and Email Performance throughout the day</li><li>Managing absences to the agreed standard</li><li>Coaching, developing and leading a highly skilled team</li><li>Dealing with any performance issues</li><li>Complete regular 121s with all team members</li><li>Managing team performance and ensuring the agreed service experience</li><li>Ensures high levels of employee engagement, measured through eNPS (pulse surveys) . Understands, acts and shares eNPS results with the team, building relevant actions plans for improvement.</li><li>Hold regular team meetings to ensure good quality two way communication</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><ul><li>Graduate level with relevant qualifications.</li><li>Significant experience and proven ability to lead and manage Customer Service Teams in Financial Services organisation/s in a health care sector.</li><li>Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities through B2B.</li><li>Strong determined communicator and negotiator with experience of corporate level/board level selling, persuasion, and negotiation</li><li>In depth knowledge of successfully increasing revenue, profits, and growth within …….. in a regulated environment such as the healthcare market.</li><li>Track record of ‘treating customers fairly’ and delivering compliant sales within a regulatory environment is key.</li><li>Resilience and confidence in own and Bupa’s ability to succeed</li><li>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</li><li>Demonstrates necessary gravitas to be viewed externally as the voice of Corporate distribution in Bupa.</li><li>Capable of representing Bupa at various external forums</li><li>Our desire to grow in the Corporate market means that a strong leader with in-depth knowledge of the market is crucial</li></ul><p><b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Project Quality and Safety Manager (PrQSM) in [10th of Ramdan] we re looking for?</p><p>Your future role</p><p>Take on a new challenge and apply your quality and safety management expertise in a cutting-edge field. You ll work alongside collaborative, passionate, and forward-thinking teammates. You ll contribute to ensuring customer satisfaction by driving safety and quality assurance throughout the project lifecycle, from tender stage to contract closure. Day-to-day, you ll work closely with project managers, cross-functional teams, and external stakeholders (e.g., customers, suppliers, and certification bodies), coordinate quality and safety activities, and much more. You ll specifically take care of implementing and maintaining the Project Quality Management Plan and ensuring its application, but also supporting audits, managing non-conformities, and ensuring compliance with safety standards.</p><p>We ll look to you for:</p><ul><li>Acting as the independent voice of the customer in the project organization.</li><li>Establishing, documenting, and maintaining the Project Quality Management Plan (PQMP).</li><li>Managing non-conformities and safety issues to ensure timely resolution.</li><li>Coordinating quality and safety activities across all project phases.</li><li>Supporting customer inspections and ensuring compliance with safety authorizations.</li><li>Facilitating problem-solving to reduce costs of non-quality and improve project performance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>All about you</p><p>We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role:</p><ul><li>A graduate or post-graduate degree in engineering, ideally with a management background.</li><li>Experience or understanding of quality tools and problem-solving methodologies.</li><li>Awareness of processes and products/services delivered in complex projects.</li><li>Knowledge of quality standards (e.g., ISO9001, IRIS) and lean principles.</li><li>Familiarity with safety and risk management processes.</li><li>Proven ability to manage teams and collaborate with cross-functional and geographically distributed teams.</li><li>Fluent in English; additional language skills are a plus.</li></ul><p>Things you ll enjoy</p><p>Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also:</p><ul><li>Enjoy stability, challenges, and a long-term career free from boring daily routines.</li><li>Work with innovative safety and quality standards in the rail industry.</li><li>Collaborate with diverse and skilled teams across the globe.</li><li>Contribute to impactful projects that drive greener and smarter mobility.</li><li>Utilise our flexible and inclusive working environment.</li><li>Steer your career in whatever direction you choose across functions and geographies.</li><li>Benefit from our investment in your development, through award-winning learning programs.</li><li>Progress towards leadership roles or other career advancements.</li><li>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).</li></ul><p>You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you!</p><p>Important to note</p><p>As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone.</p><p></p></section>