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We’re Hiring EL Masria Group Developments Join Our Expanding Sales Team As part of our strategic growth, EL Masria Group is looking to hire exceptional talent to join our Sales Division in New Cairo and Sheikh Zayed. <br>With a diverse portfolio of prime real estate projects, we are committed to delivering excellence in every development. Our Current Projects Include:• ISOLA SHERATON• ISOLA CENTRA• ISOLA VILLA• ISOLA QUATTRO• ISOLA OCTOBER• Upcoming Launch – New Project in Sheikh Zayed• Upcoming Launch – New Project in New Cairo Open Positions:• Senior Property Consultant• Sales Supervisor Interested candidates may apply by sending their CV to:hamdy.elzomor@elmasriagroupco.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description</strong></p><ul><li>Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li><li>Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods.</li><li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process</li><li>Address guests' service needs in a professional, positive, and timely manner.</li><li>Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&amp;B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a high school or vocational diploma</li><li>At least 2 years of experience in the industry.</li><li>English is required.</li><li>Vocational trainings and seminars.</li><li>Not required.</li><li>Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</p><p>Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods.</p><p>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</p><p>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process</p><p>Address guests' service needs in a professional, positive, and timely manner.</p><p>Inform customers about order alternatives and encourage the sales of targeted services.</p><p>Deliver maximum service in each unit, keeping in line with service rules.</p><p>Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors.</p><p>Comply with the departmental instructions and procedures published by the F&amp;B Department.</p><p>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p><p>Comply with operational rules.</p><p>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</p><p>Attend the orientation training.</p><p>Undergo two performance assessments each year.</p><p>Strive to achieve 100% customer satisfaction.</p><p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school or vocational diploma</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: English is required.</p><p>Courses and Training: Vocational trainings and seminars.</p><p>Computer Literacy: Not required.</p><p>Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</p><p></p></section>

<p>We are looking for an organized and detail-oriented HR Generalist to manage day-to-day HR operations, recruitment, employee records, payroll coordination, performance management support, and employee-related administrative processes.<br></p><p>-Responsibilities:<br></p><ul><li><p>Manage the recruitment process, including CV screening, interviews, and candidate follow-up.<br></p></li><li><p>Prepare job offers, employment documents, and employee personnel files.<br></p></li><li><p>Manage employee onboarding and ensure all required documentation is completed.<br></p></li><li><p>Coordinate monthly payroll and maintain accurate employee payroll data.<br></p></li><li><p>Maintain employee records, including attendance, leaves, sick leaves, and delays.<br></p></li><li><p>Follow up on social and medical insurance for employees and the company.<br></p></li><li><p>Support performance management, employee development, and competency assessment processes.<br></p></li><li><p>Handle employee inquiries and provide day-to-day HR support.<br></p></li><li><p>Ensure HR policies, procedures, and documentation are properly maintained and followed.<br></p></li><li><p>Prepare HR reports and maintain accurate HR data.<br></p></li><li><p>Support general HR administrative activities and employee-related matters.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>• Bachelor’s degree in Human Resources, Business Administration, or a related field.<br></p><p>• Accredited HR Diploma is a must.<br></p><p>• 2–4 years of experience in HR Generalist or similar HR role.<br></p><p>• Good knowledge of recruitment and employee lifecycle processes.<br></p><p>• Good understanding of payroll, social insurance, and medical insurance processes.|<br></p><p>• Good knowledge of Egyptian labor and HR practices.<br></p><p>• Basic understanding of performance management, talent management, and competency frameworks.<br></p><p>• Strong organizational and time-management skills.<br></p><p>• Good communication and interpersonal skills.<br></p><p>• High attention to detail and confidentiality.<br></p><p>• Good command of Microsoft Office, especially Excel.<br></p><p>• Ability to handle multiple tasks and meet deadlines.</p><p></p><p></p>

<p>The Country CAPEX Lead supports the Country Portfolio Senior Manager in coordinating the country CAPEX portfolio across Cement, RMX, and Geocycle businesses. The role is responsible for consolidating CAPEX requirements, preparing business case documentation, coordinating portfolio reporting, maintaining portfolio data in ERP/OnePPM, and ensuring compliance with Group investment processes and portfolio governance standards.</p><p>The role serves as the day-to-day coordination focal point between plants, Finance, Procurement, and project teams, ensuring timely collection of portfolio information, accurate reporting, effective communication, and consistent application of CAPEX governance processes.</p><p>The position provides technical and analytical support to the Country Portfolio Senior Manager while developing broad exposure to CAPEX portfolio management, investment governance, and strategic planning, supporting long-term succession within the function.</p><p><strong>Key Responsibilities</strong></p><p><strong>1-CAPEX Portfolio Support &amp; Governance</strong></p><ul><li>Consolidate CAPEX requirements across business entities, perform completeness and quality reviews of investment proposals, and prepare inputs for the annual CAPEX envelope, forecasts, and cash-out plans.</li><li>Prepare draft business cases, opportunity assessments, feasibility studies, ROI analyses, and supporting investment documentation for review and validation by the Country Portfolio Senior Manager.</li><li>Maintain the country CAPEX portfolio database and portfolio structure within ERP/OnePPM, ensuring data accuracy, completeness, timely updates, and compliance with Group standards.</li><li>Maintain and regularly update portfolio status throughout the investment lifecycle and prepare consolidated portfolio updates for management review.</li><li>Provide guidance and day-to-day support to project managers on CAPEX governance, reporting requirements and investment procedures.</li></ul><p><strong>2- Planning &amp; budgeting:</strong></p><ul><li>Coordinate the collection, consolidation and quality review of CAPEX proposals submitted by business units during PDP and MTP cycles.</li><li>Support portfolio planning by preparing draft investment justifications, feasibility studies, cost-benefit analyses, and financial evaluations.</li><li>Support the development of sustaining CAPEX allocation proposals and alignment with long-term maintenance and asset replacement strategies.</li></ul><p><strong>3- Reporting &amp; Analysis:</strong></p><ul><li>Develop, consolidate, and issue monthly CAPEX dashboards, forecasts, and management reports (MBR, EMR, CIP, SAP-FC), ensuring data accuracy, consistency, and timely submission.</li><li>Perform portfolio performance analyses, identifying trends, risks, deviations, and opportunities, and recommend corrective actions for management review.</li><li>Prepare and maintain monthly rolling forecasts and cash-out plans, ensuring alignment with actual performance and financial targets.</li></ul><p><strong>4- Stakeholder Coordination:</strong></p><ul><li>Coordinate with country entities, Finance, Procurement, and project teams to support CAPEX governance activities, ensuring timely data collection, compliance with processes, and effective communication across stakeholders.</li><li>Support communications and information exchange with Regional (AMEA PM&amp;E, CAPEX Portfolio) and Group stakeholders (Engineering, Procurement, R&amp;D), ensuring timely submission of investment documentation and portfolio reports.</li><li>Engage with external consultants, suppliers, and contractors for technical and financial data collection during project preparation.</li></ul><p><strong>5- Systems &amp; Procedures:</strong></p><ul><li>Coordinate CAPEX system activities by preparing project creation requests, budget assignments, access requests, and system updates, ensuring compliance with Group procedures under the governance of the Country Portfolio Senior Manager.</li><li>Maintain structured project documentation, filing, archiving, and portfolio records, ensuring traceability and compliance with corporate requirements.</li></ul><p><strong>6- Capability Building &amp; Continuous Improvement</strong></p><ul><li>Support project teams by promoting consistent application of CAPEX governance processes, reporting standards, and best practices.</li><li>Contribute to the continuous improvement of CAPEX governance processes, portfolio management practices, and reporting methodologies through knowledge sharing and lessons learned.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications &amp; Experience</h2><h3>Education:</h3><ul><li>Bachelor's degree in Engineering (Mechanical, Electrical, or Civil).</li><li>Professional certification in Project Management (PMP, PMRG, or equivalent) is preferred.</li><li>Good understanding of finance, cost management, and investment evaluation principles.</li></ul><h3>Technical &amp; Functional Expertise:</h3><ul><li>Solid knowledge of CAPEX planning, project portfolio coordination, and investment governance processes.</li><li>Experience in business case preparation, feasibility studies, cost-benefit analysis, and project financial evaluation.</li><li>Good understanding of project planning, cost control, budgeting, forecasting, and reporting.</li><li>Proficient in SAP, OnePPM, Microsoft Office, and other portfolio management tools.</li><li>Good understanding of cement manufacturing processes or other capital-intensive industrial environments.</li></ul><h3>Professional Experience:</h3><ul><li>7 10 years of progressive experience in cement manufacturing, industrial, or other capital-intensive industries.</li><li>3 5 years of experience in CAPEX management, project engineering, project controls, portfolio coordination, or investment planning.</li><li>Experience working with cross-functional teams and coordinating multiple CAPEX projects simultaneously.</li><li>Experience preparing management reports, dashboards, forecasts, and investment documentation is preferred.</li></ul><h3>Leadership &amp; Interpersonal Skills:</h3><ul><li>Strong analytical, problem-solving, and decision-making capabilities</li><li>Effective communication, presentation, and interpersonal skills with the ability to work across multidisciplinary and multicultural teams.</li><li>Strong organizational skills with the ability to manage multiple priorities and deliver results under tight deadlines.</li><li>High attention to detail, accuracy, and commitment to governance and continuous improvement.</li><li>Demonstrated initiative, learning agility, and potential to grow into broader portfolio management responsibilities.</li></ul>

<p>Are you a visionary leader with a passion for delivering unparalleled guest experiences? We are seeking an exceptional <strong>General Manager, Hotel Operations</strong> to lead our prestigious establishment in the vibrant heart of <strong>Cairo, Egypt</strong>. This is an incredible on-site opportunity to shape the future of luxury hospitality and leave a lasting legacy.</p><p><strong>Overview: Crafting Unforgettable Stays</strong><br>As the General Manager, you will be the driving force behind all operational aspects of our hotel. You will inspire excellence, uphold our esteemed brand standards, and ensure every guest interaction is nothing short of extraordinary. If you thrive in a dynamic, high-stakes environment and possess an innate understanding of superior service, this role is for you.</p><p><strong>Responsibilities: Leading with Distinction</strong></p><ul><li><p><strong>Strategic Leadership:</strong> Develop and implement robust operational strategies that align with business objectives and market trends.</p></li><li><p><strong>Financial Stewardship:</strong> Oversee comprehensive budgeting, cost control, and revenue optimization initiatives to maximize profitability and asset value.</p></li><li><p><strong>Guest Experience Excellence:</strong> Champion a culture of exceptional guest relations and customer service, proactively addressing feedback and ensuring a seamless, memorable stay for every visitor.</p></li><li><p><strong>Team Empowerment:</strong> Recruit, train, mentor, and motivate a high-performing team across all departments, fostering a collaborative and supportive work environment.</p></li><li><p><strong>Operational Oversight:</strong> Manage all day-to-day hotel operations, including front office, food &amp; beverage, housekeeping, and maintenance, ensuring efficiency and adherence to quality standards.</p></li><li><p><strong>Compliance &amp; Safety:</strong> Ensure full compliance with all local regulations, health, safety, and security standards.</p></li><li><p><strong>Vendor &amp; Stakeholder Management:</strong> Cultivate strong relationships with vendors, suppliers, and key stakeholders to enhance operational efficiency and guest satisfaction.</p></li></ul><p></p><p><strong>Skills &amp; Technologies: The Tools for Success</strong><br>We are looking for a leader who masterfully combines traditional hospitality acumen with modern management techniques. Your expertise will span:</p><ul><li><p><strong>Hospitality:</strong> Deep-seated knowledge of the industry's best practices and evolving trends.</p></li><li><p><strong>Management:</strong> Proven ability to lead, inspire, and manage large, diverse teams effectively.</p></li><li><p><strong>Operations Management:</strong> Expertise in streamlining processes and optimizing departmental performance.</p></li><li><p><strong>Strategic Planning:</strong> The foresight to anticipate market shifts and position the hotel for sustained success.</p></li><li><p><strong>Revenue Management:</strong> A keen understanding of pricing strategies and inventory optimization.</p></li><li><p><strong>Guest Relations &amp; Customer Service:</strong> An unwavering commitment to guest satisfaction and loyalty.</p></li><li><p><strong>Leadership &amp; Communication:</strong> The ability to articulate vision, motivate staff, and engage effectively with all stakeholders.</p></li><li><p><strong>Budgeting &amp; Financial Acumen:</strong> Strong command of financial reporting, forecasting, and cost control.</p></li></ul><p></p><p><strong>Growth Opportunities: Elevate Your Career</strong><br>This role offers unparalleled opportunities to lead a flagship property in a key international market. You will have the autonomy to implement innovative strategies, drive significant business growth, and contribute to the company's global reputation. Your success here will open doors to even greater leadership roles within our expanding portfolio.</p><p><strong>Team &amp; Culture: A World-Class Environment</strong><br>Join a team dedicated to excellence, innovation, and mutual respect. Our culture is built on empowering individuals, fostering professional growth, and celebrating achievements. You will lead by example, cultivating an environment where every team member feels valued and inspired to deliver their best.</p><p><strong>Impact: Your Legacy in Luxury</strong><br>As General Manager, your impact will be profound. You will directly influence the hotel's financial success, brand reputation, and most importantly, the memorable experiences of thousands of guests. Your leadership will set new benchmarks for luxury hospitality in Cairo and beyond.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Seasoned Leadership:</strong> A minimum of <strong>8-20 years</strong> of progressive experience in the hospitality industry, with a substantial portion spent in a senior management or General Manager role within a reputable hotel or resort.</p></li><li><p><strong>Strategic Acumen:</strong> Demonstrated expertise in <strong>Strategic Planning</strong> and <strong>Operations Management</strong>, with a track record of driving operational efficiency and guest satisfaction.</p></li><li><p><strong>Financial Prowess:</strong> Exceptional skills in <strong>Budgeting</strong>, <strong>Revenue Management</strong>, and overall <strong>Financial Acumen</strong>, capable of optimizing performance and profitability.</p></li><li><p><strong>Guest-Centric Focus:</strong> A proven commitment to delivering outstanding <strong>Guest Relations</strong> and <strong>Customer Service</strong>, fostering loyalty and positive brand perception.</p></li><li><p><strong>Inspirational Leader:</strong> Strong capabilities in <strong>Leadership</strong>, <strong>Staff Training &amp; Development</strong>, and <strong>Communication</strong>, with the ability to build and motivate high-performing teams.</p></li><li><p><strong>Problem Solver:</strong> Excellent <strong>Problem-Solving</strong> skills, with a calm and effective approach to managing complex situations and challenges.</p></li><li><p><strong>Hospitality Expert:</strong> Deep understanding of the global <strong>Hospitality</strong> landscape, market trends, and best practices.</p></li><li><p><strong>Career Level Expectation:</strong> This is a demanding yet highly rewarding <strong>Senior Management</strong> position, requiring a leader with a strategic mindset and proven executive capabilities. While no specific education level is mandated, relevant professional certifications or advanced degrees in Hospitality Management, Business Administration, or a related field are highly valued and complement extensive practical experience.</p></li></ul><p></p>

Company Description<br>Eduval Education Technology is a system integrator specialized in providing innovative education technology solutions tailored for the Egyptian market. The company delivers fully integrated solutions to educational institutions, supported by skilled and experienced professionals for seamless implementation and ongoing support. By partnering with leading global Education Technology and Audio-Visual companies, Eduval ensures delivering state-of-the-art solutions and training programs. Eduval is dedicated to empowering learners and educators with cutting-edge technologies that enhance the educational experience.<br>Role Description<br>This is a full-time or Part-time role for a Sales Engineer (B2B – Education & Technology). The primary responsibilities include identifying and developing sales opportunities within the education and technology sectors, building and maintaining relationships with clients, presenting Eduval’s Technical solutions, and negotiating contracts. Additionally, the Sales Engineer work closely with the Company Manager to present and demonstrate technical products or services. He/She will explain complex solutions in simple terms and help customers understand technical benefits during the sales process to ensure a positive customer experience.<br>Essential Skills & Competencies<br>Technical & Analytical Skills· Translates customer requirements into a viable technical solution· Delivers technical product demonstrations and proof-of-concept work· Prepares technical proposals, specifications, and pricing configurations<br>Sales & Business Partnership· Partners with account executives to support the full sales cycle· Identifies technical objections and addresses them credibly with customers<br>Communication & Collaboration· Communicates complex technical concepts in accessible terms to customers· Collaborates with product and engineering teams on custom requirements Day-to-Day Duties A typical day for the Sales Engineer will include:· Find and generate more leads in Education and Technology sectors· Delivering a product demo tailored to a prospective customer's use case· Preparing a technical proposal or solution configuration for a deal in progress· Preparing a financial proposal by a cooperation with the Sales Manager· Answering technical questions during a customer evaluation period· Coordinating with engineering on a custom solution requirement<br>Qualifications BEng in Mechatronics Engineering or Equivalent. Ability to discuss highly technical concepts with prospective leads Willingness to travel Strong verbal, written, and interpersonal skills<br>If you are interested in the job offer, please send your updated C. V to the following email:sales@eduval.me

Job Title: Saa S Account Executive Job Description Join our dynamic team at WESAL CX , a leading provider of innovative CX solutions for the Genesys contact center, CRM, and software industries. We are dedicated to helping businesses in Egypt and Middle East enhance their customer experience and drive growth through cutting-edge technology. Position Overview:We are seeking a motivated and experienced Saa S Account Executive with a strong background in Saa S, contact centers, CRMs, or software solutions. The ideal candidate will be responsible for driving sales, building and maintaining client relationships, and achieving revenue targets. Key Responsibilities:>Sales Strategy & Execution: Develop and execute effective sales strategies to identify and close new business opportunities within the Saa S, contact center, CRM, or software solutions markets.>Client Relationship Management: Build and maintain strong, long-term relationships with clients, understanding their needs and ensuring customer satisfaction.>Market Research: Stay informed about industry trends, competitor activities, and market dynamics in Egypt and GCC to identify potential business opportunities.>Pipeline Management: Manage a robust sales pipeline, ensuring timely follow-up and closure of deals to meet or exceed sales targets.>Collaboration: Work closely with the marketing, product, and customer success teams to ensure seamless delivery of solutions and services to clients.>Negotiation & Closing: Lead contract negotiations, pricing discussions, and final deal closures, ensuring mutually beneficial agreements.>Reporting & Analysis: Provide regular sales reports, forecasts, and insights to the management team, using CRM tools to track and analyze performance. What We Offer:1-Competitive salary and commission structure.2-Comprehensive benefits package.3-Opportunities for career advancement within a growing company.4-Continuous learning and professional development opportunities.5-A collaborative and supportive work environment. Job Requirements• BSc degree in Computer Science or Business Administration• Proven work experience as account manager or account executive• 3-5 years of experience as Contact Centers Account Manager, CRMs, Saas Solutions.• Hands on experience in sales and an ability to deliver excellent customer experience• Knowledge of CRM applications and MS Office (MS Excel in particular)• Understanding of sales performance metrics• Excellent communication and negotiation skills• An ability to deliver projects and answer inquiries on time• Business acumen with a problem-solving attitude

The Social Media, Marketing Specialist will develop, execute, and optimize our holistic digital presence. You will manage organic social media channels, design overarching marketing strategies, and directly buy and manage paid media space across multiple ad networks. The ideal candidate is 50% analytical growth hacker and 50% creative strategist.<br><br>Roles & Responsibilities<br><br>1. Paid Media Buying & Campaign Execution<br><br>Platform Management: Launch, manage, and scale paid campaigns across Meta Ads Manager, Google Ads, Tik Tok, and Linked In.<br><br>Budget Optimization: Allocate monthly ad spend strategically across channels to prevent overspending and hit core conversion targets.<br><br>A/B Testing: Run structured experiments on ad creatives, copy hooks, landing pages, and audience targeting parameters.<br><br>Technical Tracking: Deploy conversion pixels, UTM parameters, and custom events using Google Tag Manager for accurate attribution.<br><br>2. Social Media & Community Management<br><br>Strategy Development: Formulate organic social strategies tailored to specific platform demographics, interests, and behaviors.<br><br>Content Pipeline: Build visual content calendars, manage publishing workflows, and curate User Generated Content (UGC).<br><br>Audience Engagement: Nurture the brand's community by interacting directly via comments, direct messages, and tracking general brand sentiment.<br><br>Trend Harvesting: Monitor trending audio, formats, and cultural moments to quickly adapt content for higher viral potential.<br><br>3. Holistic Marketing & Strategy<br><br>Funnel Alignment: Map out comprehensive marketing funnels that guide users smoothly from initial awareness down to the final purchase.<br><br>SEO & SEM Sync: Research high-intent keywords to align paid search copy with on-page organic SEO efforts.<br><br>Creative Briefing: Coordinate closely with graphic designers and video editors to brief top-performing visual asset styles.<br><br>4. Data Analysis & Reporting<br><br>KPI Tracking: Monitor vital operational metrics daily, including CTR, CPC, CPA, CPM, and overall ROAS.<br><br>Insight Generation: Translate complex data points into actionable insights for the wider internal team. Competitor <br><br>Benchmarking: Run ongoing competitive research on industry players using tools like the Meta Ad Library.<br><br><br>Job Requirements & Qualifications<br><br>Experience: 3–5 years of dedicated experience handling digital media buying and organic brand channels.<br><br>Platform Mastery: Certified proficiency with Meta Blueprint, Google Ads, and Google Analytics 4.<br><br>Software Skills: Familiarity with creative asset evaluation tools (e.g., Motion) and creative planning tools (e.g., Canva, Cap Cut).<br><br>Core Competencies: Exceptional negotiation skills, mathematical comfort with data analytics, and strong copy-writing instincts.<br><br>Education: Bachelor’s degree in Marketing, Media, or a related field (or equivalent proven portfolio evidence).

Marketing Manager (Full-Time)???? Location: Nasr City, Cairo, Egypt???? Employment Type: Full-Time Are you passionate about turning ideas into high-performing marketing campaigns? Do you enjoy testing new strategies, analyzing data, and working in a performance-driven environment focused on continuous growth? If so, we'd love to have you join the BeOn team. About BeOnBeOn is a leading Saa S platform that empowers businesses to communicate and engage with their customers through:Whats App Business APISMS & Social Messaging Platforms AI-Powered Automation CRM & Customer Engagement Solutions Key Responsibilities Develop and execute the monthly marketing strategy. Manage marketing campaigns and build a high-performing marketing team. Create, manage, and optimize professional marketing content. Analyze campaign performance using analytics tools and prepare actionable reports. Optimize landing pages and improve conversion rates. Generate and implement innovative marketing ideas to increase qualified leads. Collaborate with Sales, Product, and Customer Success teams to achieve growth objectives. Monitor competitors and market trends to identify new opportunities. Manage and maintain the content calendar. Requirements Minimum 2 years of experience in Marketing. Experience in Saa S, Software, or B2B companies is highly preferred. Strong understanding of digital marketing and customer acquisition channels. Hands-on experience managing advertising campaigns on Meta and Google Ads. Strong analytical mindset with the ability to make data-driven decisions. Experience with GA4, Google Tag Manager (GTM), or other analytics tools is a plus. Excellent organizational and prioritization skills. Passion for continuous learning and professional development. What We Offer Competitive fixed salary. Career growth and promotion opportunities. A professional, performance-driven work environment. Ongoing training and professional development. Real opportunities to grow your career. We're Looking for Someone Who...✅ Doesn't just execute tasks—but actively looks for growth opportunities.✅ Enjoys analyzing data as much as creating innovative marketing ideas.✅ Sees marketing as an integrated growth system, not just social media posts and paid ads.✅ Takes initiative and solves problems before they arise.✅ Learns quickly, experiments with new ideas, and continuously optimizes performance. If you're excited about building impactful marketing strategies and growing with a fast-moving Saa S company, we'd love to hear from you. Apply now and become part of the BeOn team!

Job Vacancy: Senior Media Buyer Tele Med For Medical Tourism & Hospital Management is searching for Senior Media Buyer Job Description Tele Med, a leading company specializing in Medical Tourism & Hospital Management, is looking for an experienced and results-driven Senior Media Buyer to join our marketing team. The ideal candidate will be responsible for planning, executing, and optimizing paid advertising campaigns across multiple digital platforms to generate qualified leads, increase brand awareness, and maximize return on investment (ROI). Key Responsibilities· Plan, launch, and manage paid advertising campaigns across Meta (Facebook & Instagram), Google Ads, Linked In, and other digital platforms.· Monitor campaign performance and optimize budgets to achieve KPIs and maximize ROI.· Conduct audience research, competitor analysis, and market insights to improve campaign effectiveness.· Track and analyse campaign performance using analytics tools and prepare detailed performance reports.· Collaborate with the creative, content, and marketing teams to develop high-performing ad creatives and landing pages.· Perform A/B testing on ad creatives, copy, targeting, and bidding strategies.· Manage advertising budgets efficiently and ensure cost-effective campaign execution.· Stay up to date with the latest digital marketing trends, platform updates, and advertising best practices. Requirements· Minimum 3–5 years of experience in Media Buying or Digital Advertising.· Agency Background & Medical Background is Required. · Strong hands-on experience with Meta Ads Manager and Google Ads.· Experience with Google Analytics (GA4), Google Tag Manager, and conversion tracking.· Excellent analytical skills with the ability to interpret campaign data and optimize performance.· Strong understanding of audience targeting, retargeting, conversion funnels, and lead generation.· Experience managing multiple advertising campaigns and budgets simultaneously.· Excellent communication, organizational, and problem-solving skills.· Certifications in Google Ads or Meta Blueprint are a plus. Work Details· Located in Masr El Gadeda.· 2 Days off.· 8 Hours working per day. What We Offer Competitive salary package. Professional and collaborative work environment. Career growth and development opportunities. Ongoing learning and training opportunities. Social and medical insurance according to company policy. Annual leave. How to Apply If you are passionate about creativity and want to be part of an innovative company, please send your CV on whatsapp 01093875871 and Portfolio with the subject line: "Senior Media Buyer".

We are seeking an experienced Backup Administrator with strong hands-on expertise in enterprise backup, recovery, and cyber resilience solutions. The ideal candidate will have extensive experience administering Veritas Net Backup, Dell Data Domain, Dell Cyber Recovery Solution (CRS), and Dell EMC backup technologies, ensuring reliable backup operations, disaster recovery readiness, and protection against cyber threats. The candidate should also have experience supporting VMware or Hyper-V environments and Windows/Linux servers.<br><br>Key Responsibilities<br><br> Administer, configure, and maintain Veritas Net Backup enterprise backup infrastructure, including backup policies, schedules, storage units, media servers, and clients. Monitor daily backup and restore operations, proactively identify failures, troubleshoot issues, and ensure successful completion of all backup jobs. Perform backup, restore, and recovery operations for enterprise applications, databases, virtual machines, and file systems. Administer and support Dell Data Domain appliances, including storage management, DD Boost configuration, replication, retention policies, capacity monitoring, and performance optimization. Configure, maintain, and support Dell Cyber Recovery Solution (CRS), including Cyber Recovery Vault, recovery policies, orchestration workflows, and cyber recovery testing. Support Dell EMC backup solutions such as Power Protect Data Manager (PPDM) and Dell Net Worker as required. Conduct disaster recovery (DR) testing and validate backup recoverability to ensure compliance with business continuity requirements. Monitor backup infrastructure capacity, storage utilization, and system health, recommending improvements where necessary. Manage backup lifecycle activities, including software upgrades, patches, firmware updates, and backup infrastructure maintenance. Protect backup environments against cyber threats by implementing immutable backup practices, ransomware protection measures, and cyber recovery best practices. Support backup operations for VMware v Sphere/ESXi and Microsoft Hyper-V virtual environments. Collaborate with infrastructure, storage, virtualization, security, database, and application teams to ensure reliable backup and recovery services. Support Windows Server and Linux environments from a backup and recovery perspective<br><br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. 10+ years of hands-on experience in enterprise backup, recovery, and system administration. Strong hands-on experience with Veritas Net Backup administration. Experience administering Dell Data Domain appliances. Experience with Dell EMC backup solutions, including: Cyber Recovery Solution (CRS) Data Domain Power Protect Data Manager (PPDM) Dell Net Worker <br><br>Solid understanding of backup and recovery concepts, including:<br><br> RPO (Recovery Point Objective) RTO (Recovery Time Objective) Disaster Recovery (DR) Business Continuity

Team Leader Software Account Manager Software House<br>Tqnia IT is hiring (( Team Leader Account Manager )) to join our team in New Cairo .<br>Key Responsibilities : <br>Manage the technical and operational relationship with clients and serve as the primary point of contact for assigned accounts. Understand client needs, analyze business requirements, and translate them into clear, actionable technical requirements and specifications. Continuously coordinate between clients and internal teams, including Development, QA, UI/UX, and Project Management, to ensure efficient workflow and project execution. Monitor project implementation and ongoing tasks, ensuring adherence to agreed timelines and schedules. Conduct regular client meetings to review project progress, discuss challenges, and provide technical and operational updates. Track and manage issues, bugs, tickets, and escalations, ensuring timely and effective resolution in collaboration with relevant teams. Manage change requests and assess their impact on scope, timeline, and cost before approval. Oversee the quality of technical deliverables and review outputs before final delivery to clients. Train clients on the use of systems or technical products and provide the necessary support during operational phases. Manage crises and handle customer dissatisfaction professionally, balancing client satisfaction with company interests. Prepare and share status reports and periodic updates regarding account and project performance. Monitor account health and identify potential risks or challenges that may affect project success or account stability. Track account financial performance, including invoices, outstanding payments, and contract renewals, in coordination with the finance department. Support upselling and cross-selling opportunities by recommending additional services or solutions that increase contract value. Document all requirements, meetings, technical decisions, and communications to ensure clarity and ease of reference. Contribute to continuously improving the customer experience and increasing client satisfaction levels. Maintain operational stability across accounts and ensure continuous service delivery at the highest possible quality.<br>Required Skills : <br>Strong understanding of the Software Development Lifecycle (SDLC). Good knowledge of APIs, integrations, and systems architecture. Excellent communication and stakeholder management skills. Ability to manage multiple accounts and projects simultaneously. Strong organizational, follow-up, and prioritization skills. Ability to perform preliminary technical issue analysis. Strong problem-solving and critical-thinking abilities. Experience in client management and handling critical situations and escalations. Ability to prepare professional reports and effectively manage operational follow-ups .

Company Description Innovera is a multinational EdTech company founded in 2013, dedicated to elevating education in K–12 classrooms across the Middle East and Africa. The organization has grown from a small group of advocates into a diverse team of educators and innovators leading educational technology advancements in the region. Innovera delivers large-scale LMS implementations, multi-year professional development programs, and mentoring based on experiential learning. As a trusted partner for international EdTech brands, the company provides professional development, software and application development, curriculum and content creation, and comprehensive consultancy and support. Team members work within a culture focused on empowering educators and driving meaningful, lasting change for learners and schools.<br>Role Description The Sales Account Manager is a full-time, on-site role based in Giza. This role is responsible for managing and growing a portfolio of customer accounts, building long-term relationships with education partners, and ensuring high levels of customer satisfaction. Daily activities include identifying and qualifying new leads, conducting meetings and product presentations, preparing proposals, and negotiating contracts in alignment with company objectives. The Sales Account Manager will collaborate with internal teams to coordinate service delivery, resolve customer issues, and support the adoption of Innovera’s EdTech solutions. The role also involves tracking sales performance, maintaining accurate records in CRM systems, and providing regular reports and forecasts to management.<br>Qualifications<br> Demonstrated skills in Account Management and Customer Satisfaction, with experience maintaining and growing key client relationships. Strong Customer Service capabilities, including handling inquiries, resolving issues, and supporting long-term client engagement. Proven Lead Generation skills, with the ability to identify opportunities, qualify prospects, and drive new business. Excellent Communication skills, both written and verbal, with the ability to present complex EdTech solutions clearly to diverse stakeholders. Experience in B2B sales, preferably within EdTech, technology, or education services, and familiarity with CRM tools. Ability to work on-site in Giza, manage multiple accounts concurrently, and meet sales targets in a fast-paced environment. Bachelor’s degree in Business, Marketing, Education, or a related field, or equivalent practical experience. Strong analytical and negotiation skills, with a customer-centric mindset and a collaborative approach to working with cross-functional teams.

Swiza Chocolate & Confectionery | Alexandria<br>We're looking for a skilled and passionate Chocolatier Chef to join our specialized team in crafting and developing premium chocolate products.<br>About the Role:<br>As a Chocolatier Chef at Swiza, you will be at the heart of our production — creating exceptional chocolate experiences that reflect our brand's commitment to quality and innovation since 1991.<br>Key Responsibilities:<br>- Operate and oversee chocolate production lines and equipment- Manufacture and develop chocolate products and various fillings- Prepare and refine Ganache, Praline, and specialty fillings- Develop seasonal collections and innovate new flavors and products- Uphold food safety standards, quality control, and Good Manufacturing Practices (GMP)<br>Technical Skills Required:<br>- Hands-on experience in natural/artisan chocolate manufacturing- Strong understanding of dark, milk, and white chocolate properties- Knowledge of cocoa butter, cocoa mass, and milk powder varieties- Proficiency in melting, tempering, molding, casting, and cooling processes- Ability to efficiently operate production equipment and lines<br>Qualifications & Experience:<br>- Education: Bachelor's degree or relevant post-secondary diploma preferred- Experience: 5–7 years of proven experience in chocolate manufacturing and confectionery<br>Reporting Structure:<br>- Administratively reports to: Production Manager- Technically reports to: General Production Supervisor<br>If you have the expertise and passion for professional chocolate craftsmanship, we'd love to have you join the Swiza family.<br>To apply, please send your CV via Whats App only to: 01101920119Phone calls will not be accepted, Whats App messages only.---<br>سويزا للشيكولاتة والحلويات | الإسكندرية<br>مطلوب شيف شيكولاته<br>فرصة للانضمام إلى فريق متخصص في صناعة وتطوير الشيكولاتة الفاخرة.<br>المهام والمسؤوليات<br>- تشغيل ومتابعة خطوط ومعدات إنتاج الشيكولاتة الطبيعية.- تصنيع وتطوير منتجات الشيكولاتة والحشوات المختلفة.- إعداد وتطوير الجاناش (Ganache) والبرالين (Praline) والحشوات الخاصة.- تطوير المجموعات الموسمية وابتكار نكهات ومنتجات جديدة.- الالتزام بمعايير الجودة وسلامة الغذاء وممارسات التصنيع الجيد (GMP).<br>المهارات الفنية المطلوبة<br>- خبرة عملية في تصنيع الشيكولاتة الطبيعية.- فهم خصائص الشيكولاتة الداكنة والحليب والبيضاء.- معرفة أنواع زبدة الكاكاو والكتلة الكاكاوية والألبان البودرة.- إتقان عمليات التذويب والتمبرينج والتشكيل والصب والتبريد.- القدرة على التشغيل الفعّال للمعدات وخطوط الإنتاج.<br>المؤهلات والخبرات<br>- المؤهل: يفضل مؤهل عالٍ أو دبلوم فوق متوسط مناسب.- الخبرة: من 5 إلى 7 سنوات مع خبرة مثبتة في صناعة الشيكولاتة ومنتجاتها<br>.التبعية الوظيفية<br>يتبع إداريًا: مدير الإنتاجيتبع فنيًا: المشرف العام للإنتاجإذا كنت تمتلك الخبرة والشغف بصناعة الشيكولاتة الاحترافية فنحن نتطلع لانضمامك إلى فريق سويزا01101920119للتواصل وإرسال السيرة الذاتية عبر واتساب فقط على الرقم:<br>نعتذر عن عدم قبول المكالمات الهاتفية

Job Description The electrical panels production engineer will join our electrical department production team at the factory. The electrical department’s production team is responsible for:Producing low voltage electrical panels according to manufacturing orders received Creating a production plan to deliver the required panels within the required timelines Communicating continuously and effectively with the different departments (purchasing, sales, technical studies, etc.) to follow-up the implementation of the production plan and delivery within the required timelines. Revision of the received shop drawings to determine their manufacturability. Communicating and resolving any issues with the technical studies team. Monitoring and Improving the productivity of the workshop Maintaining and Improving workshop organization to maintain and improve the quality of the products Making sure panels are produced according to high quality standards that meet international standards and industry norms Performing quality inspection tests to verify the manufacturing process Performing FAT tests with clients to prepare for delivery of panels. The electrical panels production engineer’s duties will be:Revise received project information to determine their compliance with standards and manufacturability (revision of technical offer, approved shop drawings, other special requests) and communicate and resolve any issues with technical studies & sales team Prepare & issue material requirement forms Prepare & issue work orders and shop drawings for the workshop Communicate and follow-up with departments to determine when needed material will be received Identify potential delivery date for the requested panels according to received info Communicate with department manager to decide how the production plan will accommodate any new projects and changes in current projects Follow-up production according to specifications, standards and special requests Maintain a current status report for projects under production in the workshop Communicate any issues with production or procurement with the department manager to resolve issues Preparing as built drawings for projects once they are finalized Attend FAT tests Job Requirements Bachelor’s degree in Electrical Engineering (Preferably Power Department)2-8 years works experience (Experience in similar industries is an asset) Proficiency in using Windows, Microsoft office suite and Autocad Important Characteristics and Skills: Diligence, Honesty, Ability to work under pressure, strong communication skills and ability to work independently or part of a team. Resident of Borg El Arab, Alexandria or Kafr El Dawar.

Job Title: Social Media Specialist Location: Sayeda Zeinab, Cairo<br>Industry: Medical (Clinics, Hospitals, Medical Centers, or Healthcare Services)<br>Employment Type: Full-Time – Onsite<br>Working Hours: 10:00 AM – 6:00 PM (One day off per week)<br>Reports To: Marketing Manager / Clinic Director<br>About the Role We are looking for a creative and results-driven Social Media Specialist to join our medical facility in Sayeda Zeinab. You will be responsible for building and managing our online presence, creating engaging and educational content, and communicating with patients and followers across social media platforms.<br>This role is ideal for someone who understands healthcare marketing, respects patient privacy and medical ethics, and knows how to build trust and authority for a medical brand online.<br>Key Responsibilities Content Creation Create, design, and schedule engaging posts for platforms including:Facebook Instagram Tik Tok (if applicable) Linked In (for professional / B2B content) Produce educational content about medical services, health tips, preventive care, and clinic news. Design simple, professional graphics using tools like Canva or Adobe Suite. Shoot and edit short videos / Reels (e.g., doctor introductions, clinic tours, patient testimonials – with proper consent). Social Media Management Manage daily posting, stories, and community engagement. Respond to patient questions, messages, and comments professionally, empathetically, and promptly. Maintain a consistent brand voice: professional, caring, trustworthy, and medically accurate. Ensure all content complies with Egyptian medical advertising regulations and patient confidentiality standards. Campaigns & Growth Plan and execute social media campaigns (awareness, appointment booking, service promotion, seasonal health campaigns). Run paid social media ads (Facebook Ads Manager, Instagram Ads) within budget. Grow followers and engagement organically and through paid strategies. Collaborate with doctors and clinic staff to highlight services, success stories (with consent), and facility features. Analytics & Reporting Track key metrics: reach, engagement, followers, website clicks, appointment inquiries, and conversion rates. Prepare weekly and monthly performance reports. Use insights to continuously improve content strategy and campaign ROI. Collaboration Work closely with the clinic administrator, reception team, and doctors to ensure all published information is accurate. Coordinate with external designers, photographers, or videographers when needed. Qualifications & Requirements Experience2-5 years of experience in social media management. Medical or healthcare experience is strongly preferred. Proven portfolio of social media accounts managed (personal, brand, or client).

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br> Employee Lifecycle Management Manage new joiners onboarding for store employees in partnership with Operations teams. Conduct exit interviews to identify turnover trends and root causes. Analyze attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations. People Cycles Management Support Support the People Operations Manager in executing annual people cycles, including:Performance Management Promotions Pay Review Manpower Planning (MPP) Own manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements. Execute and maintain all system transactions related to the manpower planning cycle accurately and on time. Talent Development / Management Support Partner with the People Operations Manager and Operations teams to support development plans for store staff critical talents. Assist in identifying high-potential employees and succession planning opportunities. Support the implementation and follow-up of Performance Improvement Plans (PIPs) for underperforming employees. Employee Engagement Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to:On-floor engagement activities Town halls Reward & Recognition programs Employee experience initiatives Employee Relations Support Act as a liaison between Operations and Employee Relations (ER) teams. Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases. Promote compliance with company policies and labor regulations. Core People Operations Support Coordinate with the P&C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff. Payroll-related inquiries Employee benefits administration Letters Requests <br>Qualifications<br><br>Alexandri Residents is a MUST!3 - 4 years of HR experience in a Warehouse / Factory environment Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred. Stakeholder management skills, with the ability to build strong relationships Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Pioneer Industrial Company in Alexandria Egypt is looking for a Senior IT Specialist with Minimum 7 years Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p>Core Responsibilities</p><ul><li>Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture .</li><li>ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company s department</li><li>Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li>Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p>Technical Requirements</p><ul><li>Category: Requirement</li><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li></ul><p>Leadership Profile</p><ul><li>The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p>What We Offer</p><ul><li>A high-authority role at the Digital Transformation system Department</li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li><li>Leadership Profile: The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><b>Job Description</b></div> <br> <p> </p> <p> </p> <ol> <li>Maintains complete knowledge of and complies with all departmental policies / service<strong> </strong>procedures /standards.</li> </ol> <p> </p> <ol> <li>Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</li> <li>Anticipates guests needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</li> <li>Maintains positive guest relations at all times.</li> <li>Resolves guest complaints, ensuring guest satisfaction.</li> <li>Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</li> <li>Maintains complete knowledge of:</li> <li>All hotel facilities/services, hours of operation.</li> <li>All guest room layouts, bed types, d cor, appointments, and locations.</li> <li>Room availability for any given day.</li> <li>Restricted dates, rates and room types.</li> <li>All room rates, packages and promotions.</li> <li>Specific arrangements between hotel and travel agencies, corporate reservations center.</li> <li>Entertainment/special events scheduled in the hotel.</li> <li>Accesses all functions of the computer system.</li> <li>Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</li> <li>Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</li> <li>Documents any late or absent employees; maintains accurate and current employee records.</li> <li>Schedules and assigns staff breaks.</li> <li>Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</li> <li>Legibly updates information board.</li> <li>Ensures staff's knowledge of hotel services, features and amenities.</li> <li>Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</li> <li>Responds to incoming calls.</li> <li>Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</li> <li>Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.</li> <li>Monitors and ensures that all reservations (including manual) are input into the system.</li> <li>Monitors reservations requested by fax, telex and mail.</li> <li>Ensures guest history accounts are kept current.</li> <li>Ensures advance deposits, refunds of such and confirmation of both are processed.</li> <li>Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</li> <li>Ensures group files are accurate and kept current.</li> <li>Ensures that group requirements are entered from the sales booking sheet.</li> <li>Processes change forms received from Sales after checking availability; resolves any discrepancies.</li> <li>Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</li> <li>Ensures that rooming lists are input into the system.</li> <li>Pre-blocks group rooms where special requests are made.</li> <li>Assists Reservations staff whenever necessary in performing all job functions.</li> <li>Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</li> <li>Works closely with other departments to effectively accommodate guests' special requests and amenities.</li> <li>Communicates designated VIP reservations to the General Manager and department managers.</li> <li>Works closely with the Front Desk Manager in determining the percentage for overbooking.</li> <li>Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.</li> <li>Compiles reports on no-show for future business forecasting.</li> <li>Reviews master file activity report daily for accuracy of codes, rates and guest information.</li> <li>Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.</li> <li>Reviews any reservations erroneously taken during restricted dates with individual responsible.</li> <li>Reviews previous night's occupancy report and tracks for forecasting future business patterns.</li> <li>Monitors wait list and determine priority of guests to be contacted for room availability.</li> <li>Creates Travel Agent Master in computer.</li> <li>Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.</li> <li>Monitors system problems, maintain log of such and coordinates corrections with the service company representative.</li> <li>Prepares work orders for maintenance repairs and distributes them to Engineering.</li> <li>Maintains supply levels and legibly documents needs on a requisition.</li> <li>Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.</li> <li>Prepares and distributes weekly/monthly/annual forecasts.</li> <li>Prepares and submits daily/weekly payroll records.</li> <li>Ensures that all pertinent information is documented in the log book daily.</li> <li>Conducts performance appraisals of designated staff annually.</li> <li>Attends designated meetings.</li> </ol> <p> </p> <b><br> </b><div><b>Qualifications</b></div> <br> <p> </p> <ul> <li> <ul> <li> <strong>Education:</strong> At least a high school or vocational diploma</li> <li> <strong>Experience:</strong> One year s experience as a Reservations Agent, preferably a style hotel.</li> <li> <strong>Foreign Language: </strong>Fluency in English both verbal and non-verbal.</li> <li> <strong>Courses and Training:</strong> Prior attendance in courses and seminars in the related field.</li> </ul> </li> <li> <ul> <li> <strong>Computer Literacy:</strong> Compute basic arithmetic.</li> <li> <strong> Skills: </strong> </li> </ul> </li> <li>Prioritize and organize.</li> <li>Be a clear thinker, remaining calm and resolving problems using good judgment.</li> <li>Follow directions thoroughly.</li> <li>Understand guest s service needs.</li> <li>Work cohesively with co-workers as part of a team.</li> <li>Work with minimal supervision.</li></ul></div></section>