Souq.com for E-Commerce LLC - G32 jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different! <br>Key job responsibilities<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>• Manage and train our Associates to help deliver the best service for our customers<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>• Continuously provide critical shift related information to front line management and operators<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization<br>• Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays <br>A day in the life<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different!<br>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>- High school or equivalent<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach<br>- Are 18 years of age or older<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Experience with Microsoft Office products and applications - Experience with Excel Do you want to be part of a newly formed organization that is designin- Bachelor's degree Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for</p><p><strong>Desired Candidate Profile</strong></p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for</p>

<p>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience - High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting- Are 18 years of age or older Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including</p><p><strong>Desired Candidate Profile</strong></p>- Are 18 years of age or older<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

<p>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment - Understanding of internet technologies and ability to demonstrate knowledge by completing a requ- Experience in direct to consumer or business ISP and/or Satellite technical support - Fluency in multiple languages is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability an</p><p><strong>Desired Candidate Profile</strong></p>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br><br>

<p>High school diploma, or equivalent</p><p>Experience using strong customer service, communication, and interpersonal skills</p><p>Experience communicating technical details verbally and in writing</p><p>Work flexible schedules/shifts/areas, including weekends</p><p>Experience working in a fast-paced, rapidly changing operations environment</p><p>Experience in direct to consumer or business ISP and/or Satellite technical support</p><p>Fluency in multiple languages is a plus</p><p>Our inclusive culture empowers Amazon</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, or equivalent</li><li>Experience using strong customer service, communication, and interpersonal skills</li><li>Experience communicating technical details verbally and in writing</li><li>Work flexible schedules/shifts/areas, including weeken</li><li>Experience working in a fast-paced, rapidly changing operations environment</li><li>Experience in direct to consumer or business ISP and/or Satellite technical support</li><li>Fluency in multiple languages is a plus</li></ul>

<p>Amazon is a deeply data-driven organization with an unwavering obs- Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring proce</p><p><strong>Desired Candidate Profile</strong></p><p>Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) - Experience in data analysis and reporting</p>

- Speak, write, and read fluently in Spanish<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br> <br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in Spanish and English.<br> <br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br> <br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br> <br><b>Key job responsibilities<br></b> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br> Offer detailed technical support with clear and professional communication<br> Collaborate with other customer support teams to resolve complex issues<br> Document steps and resolutions in a clear, easy-to-follow format<br> Identify trends in customer issues and propose improvements to support processes<br> Help create knowledge base articles and team documentation<br> Stay current on new Amazon Leo products and features<br> <br> <br><b>A day in the life<br></b>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br> <br><b>About the team<br></b>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<p><strong>Desired Candidate Profile</strong></p>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

- Speak, write, and read fluently in French<br>- High school diploma, or equivalent<br>- Experience communicating technical details verbally and in writing<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br> <br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br> <br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br> <br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br> <br>Key job responsibilities<br> Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br> Offer detailed technical support with clear and professional communication<br> Collaborate with other customer support teams to resolve complex issues<br> Document steps and resolutions in a clear, easy-to-follow format<br> Identify trends in customer issues and propose improvements to support processes<br> Help create knowledge base articles and team documentation<br> Stay current on new Amazon Leo products and features<br> <br> <br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br> <br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.<p><strong>Desired Candidate Profile</strong></p>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in Spanish and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in Spanish<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in French<br>- High school diploma, or equivalent<br>- Experience communicating technical details verbally and in writing<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Speak, write, and read fluently in German<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Partner Performance Manager you will be responsible for driving partner success and operational excellence, compliance, creating an Amazonian culture with external partners, implementing new programs and collaborating with Amazon internal teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a diverse group of stakeholders and requires a self-directed individual with strong attention to detail and great organizational skills. <br>The successful candidate has strong leadership skills to manage complex operations in an environment with complex legal regulation. They will draw from previous work experience in contact center operations, possess the ability to multitask, are ready to make data-backed decisions in a high-stakes, high-speed environment. They will be highly self-motivated with a strong sense of initiative and will possess the ability to anticipate needs. They demonstrate the ability to think big and influence across all levels of an organization, possess strong business judgment and have a sincere passion and obsession for customers. <br>**Note: Candidates must be able to speak, write, and read fluently in Italian.**<br>Key job responsibilities<br>• Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems <br>• Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession; Sharing operational and quality best practice across the Amazon Customer Service network <br>• Support contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation <br>• Based on EU and global data privacy regulation, develop and implement standards, mechanisms and create governance to simplify complex processes and optimize for customer experience, security, and compliance aspects <br>• Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations <br>• Demonstrate ownership, not shying away from rolling up your sleeves to get things done <br>• Significant international travel required (roughly 30%)<br>- Bachelor's degree in management, business administration, economics, engineering, marketing<br>- Experience analyzing data and best practices to assess performance drivers<br>- Experience in client or vendor facing roles with a focus in relationship management and negotiation skills<br>- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>Key job responsibilities<br>We're seeking a Team lead for Ultra Fast Grocery (UFG) for Under The Roof (UTR) or On the Road operations in Egypt. In this role, you will be responsible for:<br>Managing, on a daily basis, end to end UTR or OTR operations for either one large site or a combination of small sites, supervising store operations:<br>Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.<br>Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.<br>Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.<br>Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.<br>The job requires to work on flexible shifts including night/ weekends and different areas <br>- 1+ years of manufacturing or customer-facing environment experience<br>- Speak, write, and read fluently in English<br>- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Experience working with data analytics and using these metrics to identify problems<br>- Experience in logistics<br>- Experience communicating with a wide range of stakeholders, including colleagues and leadership<br>- A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>1+ years of manufacturing or customer-facing environment experience</p><p>Speak, write, and read fluently in English</p><p>Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment</p><p>Experience working with data</p><p>Experience communicating with a wide range of stakeholders, including colleagues and leadership</p><p>A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to id</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of manufacturing or customer-facing environment experience</li><li>Speak, write, and read fluently in English</li><li>Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment</li><li>Experience working with data</li><li>Experience communicating with a wide range of stakeholders, including colleagues and leadership</li><li>A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to id</li></ul>

<p>Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfilmen</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience managing teams</li><li>Experience with planning, performance metrics, and process improvement</li><li>Experience in logistics</li><li>Experience with data analysis</li></ul>

<p>Our inclusive culture empowers Amazonians to deliver the best</p><p><br></p><p><span style="font-size: 11px;">Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field - Experience managing, analyzing and communicating results to senior leadership - Experience using English communication skills, both- Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Access - Knowledge and ability to use standard development tools e.g. AutoCAD, MS Visio</span></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.</p><p><br></p><p><br></p><p>Key job responsibilities</p><p>Manage the UFG store improvement plan to focus on best customer experience at the lowest cost</p><p><br></p><p>Develop a culture of continuous improvement and lean thinking</p><p>Contribute to and facilitate Kaizen activities</p><p>Help drive the implementation of Lean Standard Work and SOPs</p><p>Train and support all levels in Kaizen activities</p><p>Disseminate Lean Standard Work principles across teams</p><p>Support and manage the UFG store implementation Agenda</p><p>Take ownership for the LSC (Leadership Steering Committee)</p><p>Coordinate and prioritise LSC process improvement activities and resources</p><p>Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers</p><p>Standardize processes to Amazon and MENA/ECCF benchmark standards</p><p>Maintain strong relationships with Process Owners and store 3P stakeholders</p><p>The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.</p><p><br></p><p>Basic Qualifications</p><p>- Speak, write, and read fluently in English</p><p>- 1+ years of manufacturing or customer-facing environment experience</p><p>- Experience working with data analytics and using these metrics to identify problems</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in an operational role</p><p>- Experience communicating with a wide range of stakeholders, including colleagues and leadership</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience<br>- 1+ years of customer service or back-office roles in corporate environments experience<br>- Speak, write, and read fluently in English<br>- Work 40 hours/week, and overtime as required<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)<br>- Bachelor's degree or equivalent<br>- - Advanced proficiency in both written and verbal in German (Minimum B2 Common European Framework of Reference, CEFR) Providing excellent service every time is part of our mission to become the world s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br> <br><b>Key job responsibilities<br></b>- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br>- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br>- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br>- Be aware of and adhere to applicable company policies when dealing with customer interactions<br>- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br>- Maintain knowledge of resources and operational procedures<br>- Collaborate with team members to strive for continuous improvement<br>- Work independently on projects or tasks to identify and resolve issues<br> <br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<p><strong>Desired Candidate Profile</strong></p>- Experience in data analysis and reporting<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

<p>We are expanding our Le- Experience with Articulate 360 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, includin</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree</li><li>Speak, write, and read fluently in English</li><li>Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in facilitating</li></ul>