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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in Spanish and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in Spanish<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a smart, results-oriented Site Merchandiser to be a part of growing our business. The successful candidate will be responsible for planning and executing best in class site merchandising and customer engagement strategies.<br>As an Site Merchandiser you will ensure that customer experience and expectations are set and met to a high standard. They will execute and schedule content on emails/push, home pages, category pages, and pages across the site based on the instructions/inputs shared by Site Merchandiser. Also prepare a report on performance and traffic data to our management teams. They will assist in creation of new engagement related content based on inputs of the Site Merchandiser. This person will be involved in coordinating with the category managers, designers, and other editors in similar roles across the business.<br>Key job responsibilities<br>Main responsibilities will include:<br>· Owning store merchandising and curations<br>· Running and analyzing proof of performance reports<br>· Learning Merchandising tools and widgets<br>· Assist execution of the plan as per site merchandising calendar. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results<br>· Setting up Outbound communication and learn different tools<br>· Assist in developing merchandising for large store-wide promotions, and work closely with category managers and merchandizing team to schedule promotions<br>· Plan promotions for customers, execute the promotions and analyze the performance<br>- 1+ years of sales experience<br>- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)<br>- Experience with Microsoft Office (especially Excel)<br>- Bachelor's degree<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce.<br>The Category Lead will be responsible for every aspect of retailing the products categories as well as be responsible to design, develop/facilitate our import business in Egypt.<br> <br>The main responsibilities are vendor management inclusive of supporting pricing strategies, website marketing, and inventory control at retail inclusive of all planning and Direct Imports to achieve both short and long-term goals. <br> <br>The Category Leader will also be responsible for hiring and building high-performance teams of experienced team members and growing selection, volumes and margins. He/She will develop a collaboration with other retail category teams in Egypt and the various functions in Egypt and ME. deliver results while maintaining the highest level of integrity and foster an environment that generates breakthrough ideas and lead a collaborative and open organization that lives the values of Amazon.<br> <br>The Category leader will lead a project team across commercial, compliance, operation and technical teams to define and scope the necessary tools and workflows to be developed. He/She will closely work with retail teams in various locations as well as with other departments across the globe. He/she will directly work with Egyptian authorities to ensure a compliant business operation.<br> <br>The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment. The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others). The Category Leader needs to have strong management capabilities and ownership with great bias for action in getting things done themselves. He/She should be an experienced team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment.<br>Main Responsibilities <br> <br> 1. Deliver selection, profitability, and sales targets by leading the business segment on the needs of the customer and identifying suitable opportunities for the category.<br> 2. Having an in-depth knowledge of business products, value proposition and writing business proposals by identifying and mapping business strengths and customer needs<br> 3. Build and maintain relationships with senior leaders of partnered vendors to grow and optimize the joint retail and import businesses.<br> 4. Work with vendors, Central inventory management and Amazon operations to ensure a reliable, operational and cost effective flow of goods, from ordering to receiving.<br> 5. Drive integration between new vendors and Amazon supply chain, product compliance and merchandising processes.<br> 6. Develop and improve vendor relations and import sourcing for branded and exclusive Amazon products to give customers access to selection that was not previously available.<br> 9. Contribute to the development of best practices and contract standards.<br> 10. Monitor, analyze and own key performance indicators such as vendor import share, out of stock rate, vendor operational metrics, and marketing investments.<br> 11. Drive a substantial profit contribution to our growing business in Egypt.<br> 12. Work with internal teams to understand the systems and variables that affect purchasing and vendor management decisions, and drive joint negotiations at an annual span Egypt level.<br> 13. Lead projects and regular business improvement initiatives as may be decided from time to time.<br> <br>- Bachelor's degree in enginnering or equivalent, or 10+ years of vendor management experience<br>- 10+ years’ experience of leading a team. · Strong experience in sales and vendor management. · Strong business judgment with a track record of successful negotiations and overall relationship management. · Proven analytical thinking, project management skills, and exceptional organizational skills are essential. · Ability to think strategically and tactically, with attention to detail. · Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. · Candidate must have strong communication skills · Experience in cross-border trade to Egypt and building businesses with supply chain, operations &amp; commercial teams. · Exceptional written and oral communication abilities · Understanding of international supply chains<br>- Ability to work in a global environment · Experience of business strategy development and execution · Experience with consumer research in any consumer products · Experience in marketing, brand management, consumer insights · Strong analytic skills with experience in statistical modelling and analysis · Master’s degree/ MBA preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Speak, write, and read fluently in French<br>- High school diploma, or equivalent<br>- Experience communicating technical details verbally and in writing<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The On-the-Road (OTR) Workplace Health &amp; Safety (WHS) Coordinator plays an important role in helping our AMZL and QC Operations deliver to our customers. We are looking for motivated individuals who want to be the one behind the Amazon smile. This role is critical in strengthening our safety-first culture and ensuring safe, compliant operations across our AMZL-Trans and OTR network in Egypt.<br>As the OTR WHS Coordinator, you will partner closely with business leaders to identify, assess, and mitigate WHS risks, while implementing Amazon’s global safety standards and local legislative requirements. You will drive continuous improvement through lean principles and Kaizen, delivering scalable safety solutions and maintaining a healthy, safe environment for all Associates and Delivery Partners. A successful candidate will build strong trust with Operations teams, communicates proactively, and influences through data-driven insights. You will train and coach leaders on Amazon WHS policies, support site teams with safety implementation, and help embed road safety best practices across the network.<br>The candidate will report directly to Country Global Road Safety (GRS) Manager<br>Key Responsibilities -<br>• Provide dedicated safety support to AMZL-Trans sites and OTR teams across Egypt, ensuring alignment with Amazon policies and compliance with local/regional requirements.<br>• Conduct routine vehicle and road safety audits, identifying non-compliances and driving corrective actions to eliminate risks.<br>• Monitor and audit WHS record-keeping and Global Safety Database (Austin) entries, ensuring accuracy and adherence to global standards.<br>• Oversee and audit safety training programs, ensuring quality, trainer competency, and consistent execution across all sites.<br>• Act as the primary WHS point of contact for WW Safety, Global Road Safety, and internal stakeholders, supporting cross-functional safety initiatives.<br>• Lead collaborative health and safety projects focused on reducing risk, strengthening compliance, and improving OTR safety outcomes.<br>• Conduct comprehensive WHS risk assessments for all OTR activities and processes.<br>• Provide expert-level guidance on WHS matters within assigned sites and functional areas.<br>• Develop and implement local WHS procedures that meet or exceed Amazon Global Standards.<br>• Analyze safety metrics, trends, and incident data to inform decision-making and optimize resource deployment.<br>• Serve as the OTR Subject Matter Expert, guiding site teams on road safety procedures and best practices.<br>• Coordinate with internal and external partners on OTR incident reporting, tracking, and follow-up.<br>• Review OTR incidents, identify root causes, evaluate corrective actions, and provide gap assessments for continuous improvement.<br>• Lead the deployment of OTR safety technologies and initiatives in line with the regional safety roadmap.<br>Key job responsibilities<br>• Provide dedicated safety support to AMZL-Trans sites and OTR teams across Egypt, ensuring alignment with Amazon policies and compliance with local/regional requirements.<br>• Monitor and audit WHS record-keeping and Global Safety Database (Austin) entries, ensuring accuracy and adherence to global standards.<br>• Oversee and audit safety training programs, ensuring quality, trainer competency, and consistent execution across all sites.<br>• Act as the primary WHS point of contact for WW Safety, Global Road Safety..etc<br>• Lead collaborative health and safety projects focused on reducing risk, strengthening compliance, and improving OTR safety outcomes.<br>• Conduct comprehensive WHS risk assessments for all OTR activities and processes.<br>• Provide expert-level guidance on WHS matters within assigned sites and functional areas.<br>• Develop and implement local WHS procedures that meet or exceed Amazon Global Standards.<br>• Analyze safety metrics, trends, and incident data to inform decision-making and optimize resource deployment.<br>• Serve as the OTR Subject Matter Expert, guiding site teams on road safety procedures and best practices.<br>• Coordinate with internal and external partners on OTR incident reporting, tracking, and follow-up.<br>• Review OTR incidents, identify root causes, evaluate corrective actions, and provide gap assessments for continuous improvement.<br>- 2+ years of workplace health &amp; safety (WHS) related field experience<br>- - Bachelor's degree in Engineering or Science is a must<br>- - Professional certificate in Health and Safety.<br>- - Professional fluency in written and spoken English<br>- - Valid driver's license<br>- - Ability to travel inside Egypt up to 25% of work time<br>- - Knowledge in road safety standards is a plus<br>- Prior road safety experience or in similar domain<br>- Strong communication, teamwork, analysis, judgment and customer focus skills<br>- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.<br>- Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses<br>- Experienced in emergency response and currently holds First aid and CPR certificates<br>- Passion for safety<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The EG A-Now is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.<br>In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction, build a buying and sourcing strategy for a new category while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.<br>The Category Manager will be responsible for building relationships with vendors, adding selection, managing category profitability, optimizing pricing, and developing their team. The best candidate will have a broad skill set including leadership development, analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers. The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment. <br>The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others). <br>The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment. The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).<br>Key job responsibilities<br>This is an external facing role with close collaboration with external vendors to build seasonal selection and long shelf-life Fresh / Frozen space. The role has potential to build Amazon Ultra-Fast-Grocery (UFG) Retail business from scratch, define SOP for scaling the business on long term. <br> Support Category leader to drive new strategic initiatives and business opportunities for the organization<br> Negotiations- Build strategic partnership, align and close aend to end vendor relationship and terms of trade, operating model contracts from long shelf-life Fresh &amp; Frozen vendors (F&amp;V, Dairy, Poultry, Ice-cream etc.) <br> Build the annual seasonal portfolio to drive continuous traffic and engagement to the store-front <br> Engage with global partner teams to bring best practices across globe to AE UFG channels<br> Identify automation opportunities to offer scalable solutions, improve all key inputs metrics such as Selection, profitability, Pricing, Availability<br> Post launches, Own the P&amp;L for hitting top and bottom-line targets and drive projects to improve profitability with critical stakeholders (Vendor, Ops, Advertising)<br> Define selection assortment, continuously refine the mix at dark store level to reduce shrinkages &amp; improve CX<br> Source deals during Tier 1 &amp; Tier 2 events to ensure we continue to offer value to our Prime Customers<br> Ensure content quality is best in class to improve conversion<br> Negotiate marketing funds from vendors for category visibility during BAU/Events. <br> Prepare, Pitch &amp; close Annual JBP with vendors. <br> MBR / QBR with vendors on performance &amp; improvement<br> Partner with Retail Category team to ensure UFG ask is part of Annual Retail JBP for common vendors <br>A day in the life<br>This is a startup role and require you to deal with high level of ambiguity. <br>- Bachelor's degree in Supply Chain, Business, Engineering, or a related field<br>- 5+ years of vendor management, or 5+ years of relevant discipline work experience<br>- 5+ years of relationship management and negotiation experience<br>- Experience in vendor negotiations, pricing and promotion, inventory management, and product development<br>- Knowledge of Excel skills to be able to refine data and prepare business reports<br>- Experience working cross-functionally and driving decision making among stakeholders with competing goals<br>- Experience in a fast-paced e-commerce environment<br>- MBA, or Master's degree<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you’ll step in on their behalf where necessary.<br>You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.<br>You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.<br>You will be expected to interview candidates for associate roles.<br>You will be responsible for briefing and monitoring the workload of all associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.<br>In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.<br>You are expected to be flexible to work in different shifts and to do overtime when needed.<br>Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.<br>Key job responsibilities<br>Key job responsibilities<br>Supervise the dispatch of shipments in the stations for Hub.<br>Timely monitoring of the cost of Supply runs<br>Manage Metrics<br>Identify opportunities and areas of improvement with stores on the delivery process.<br>Leverage maps to analyze the distribution of active stores and ADE Scouting.<br>Dive deep on Store performance metrics<br>Participate in continuous improvement projects.<br>Actively participate in meetings with station stakeholders to present program quality metrics.<br>Work with Field Team members within your territory to improve operational aspects that impact the customer experience.<br>Supervise the execution of Debrief, monitoring on road shipments.<br>Management of capacity, performance analysis for volume balancing.<br>Provide support to our partners in the delivery processes.<br>About the team<br>The Hub program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!<br>- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Experience in logistics<br>- Experience in e-commerce, retail or advertising, or experience in logistics<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.<br> <br> Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.<br> <br>Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.<br> <br>We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. <br> <br>Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends<br>Key job responsibilities<br> · Put health &amp; safety best practices first in all work carried out ensuring compliance with all health &amp; safety standards and regulations.<br> · Carry out planned preventative maintenance on the full range of equipment within the site.<br> · React quickly to breakdowns, communicate clearly with affected parties and work efficiently to fix the issue.<br> · Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.<br> · Provide high levels of equipment availability to our internal customers.<br> · Support and learn from Senior Reliability Engineering Technicians.<br> · Management of contractors.<br>- Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls<br>- 1+ years of conveyors/automation/control systems maintenance experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>- 1+ years of Microsoft Office products and applications experience</p> <p>- High school or equivalent</p> <p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p> <p>- Can lift up to 49 pounds, stand/walk during shifts lasting u- Basic English Qualification</p><p><strong>Desired Candidate Profile</strong></p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including s</p>

<p>Speak, write, and read fluently in English - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience working with essential tools of the t- Experience in an operational environment, such as logistics, retail, hospitality, or customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommod</p><p><strong>Desired Candidate Profile</strong></p>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

<p><b>Key job responsibilities</b></p><p>As a Delivery Station Customer Service Agent, you will be responsible for:</p><p>• Communicating with customers directly on the telephone.</p><p>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.</p><p>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</p><p>• Providing exceptional attention to detail on every case and issue.</p><p>• Proactively finding solutions to problems with limited guidance.</p><p>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</p><p>• Communicating effectively with senior leadership to highlight barriers and form solutions.</p><p>• Working confidently at pace with multiple online platforms and tech systems.</p><p>• Working in a fast-paced environment, within a restricted time frame.</p><p>• Working a Full-Time (40+ hours per week) schedule</p><p>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)</p><p><br></p><p><br></p><p><br></p><p><b>A day in the life</b></p><p>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.</p><p>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.</p><p><br></p><p><br></p><p><b><br></b></p><p><b>About the team</b></p><p>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.</p><p>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</p><p>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</p><p>- Experience with Microsoft Office including Outlook, Word, and Excel</p><p>- Speak, write, and read fluently in English, and have the ability to take direction in English</p><p>- Speak, write, and read fluently in Arabic</p><p>- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams</p><p>- Advanced and adaptable interpersonal communication skills.</p><p>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.</p><p><br></p><p><b>Preferred Qualifications</b></p><p>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</p><p>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service</p><p><strong>Desired Candidate Profile</strong></p><p>Our in</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br>• Communicating with customers directly on the telephone.<br>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br>• Providing exceptional attention to detail on every case and issue.<br>• Proactively finding solutions to problems with limited guidance.<br>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.<br>• Communicating effectively with senior leadership to highlight barriers and form solutions.<br>• Working confidently at pace with multiple online platforms and tech systems.<br>• Working in a fast-paced environment, within a restricted time frame.<br>• Working a Full-Time (40+ hours per week) schedule <br>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br>A day in the life<br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br>About the team<br>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br>- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company<br>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity<br>- Experience with Microsoft Office including Outlook, Word, and Excel<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Speak, write, and read fluently in Arabic<br>- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams<br>- Advanced and adaptable interpersonal communication skills.<br>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA A-Now team is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.<br>In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction, build a buying and sourcing strategy for a new category while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business. <br>Key job responsibilities<br> Inventory Management<br> Lead daily inventory health metrics and accuracy<br> Drive strategies to optimize stock levels and reduce excess/aged inventory<br> Implement and maintain inventory control processes<br> Monitor shrinkage and damage rates<br> Data Analysis &amp; Forecasting<br> Analyze historical data to predict future inventory needs<br> Create demand forecasts and recommend order quantities<br> Monitor and report on key performance indicators (KPIs)<br> Identify trends and opportunities for improvement<br> Cross-functional Leadership<br> Partner with operations, transportation, and procurement teams<br> Drive alignment between planning and execution teams<br> Escalate and resolve inventory-related issues across networks<br> Lead projects to improve instock performance<br> Process Improvement<br> Develop and implement standard operating procedures<br> Identify root causes of inventory discrepancies<br> Lead continuous improvement initiatives<br> Train and coach team members on inventory management best practices<br>- 5+ years of supply chain, inventory management or project management experience<br>- 5+ years of with Excel experience<br>- Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science<br>- Experience working with complex data sets<br>- Knowledge of the principles of statistical inventory control<br>- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma<br>- Experience with SQL<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br>• Communicating with customers directly on the telephone.<br>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br>• Providing exceptional attention to detail on every case and issue.<br>• Proactively finding solutions to problems with limited guidance.<br>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.<br>• Communicating effectively with senior leadership to highlight barriers and form solutions.<br>• Working confidently at pace with multiple online platforms and tech systems.<br>• Working in a fast-paced environment, within a restricted time frame.<br>• Working a Full-Time (40+ hours per week) schedule <br>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br>A day in the life<br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br>About the team<br>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br>- Speak, write, and read fluently in English<br>- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)<br>- Experience working with essential tools of the trade, resume databases, and internet sourcing tools<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction, build a buying and sourcing strategy for a new category while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.</p><p><br></p><p>Key job responsibilities</p><p><br></p><p>Inventory Management</p><p><br></p><p>Lead daily inventory health metrics and accuracy</p><p>Drive strategies to optimize stock levels and reduce excess/aged inventory</p><p>Implement and maintain inventory control processes</p><p>Monitor shrinkage and damage rates</p><p><br></p><p>Data Analysis &amp; Forecasting</p><p><br></p><p>Analyze historical data to predict future inventory needs</p><p>Create demand forecasts and recommend order quantities</p><p>Monitor and report on key performance indicators (KPIs)</p><p>Identify trends and opportunities for improvement</p><p><br></p><p>Cross-functional Leadership</p><p><br></p><p>Partner with operations, transportation, and procurement teams</p><p>Drive alignment between planning and execution teams</p><p>Escalate and resolve inventory-related issues across networks</p><p>Lead projects to improve instock performance</p><p><br></p><p>Process Improvement</p><p><br></p><p>Develop and implement standard operating procedures</p><p>Identify root causes of inventory discrepancies</p><p>Lead continuous improvement initiatives</p><p>Train and coach team members on inventory management best practices</p><p><br></p><p>Basic Qualifications</p><p>- 5+ years of supply chain, inventory management or project management experience</p><p>- 5+ years of with Excel experience</p><p>- Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science</p><p>- Experience working with complex data sets</p><p><br></p><p>Preferred Qualifications</p><p>- Knowledge of the principles of statistical inventory control</p><p>- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma</p><p>- Experience with SQL</p><div><br></div><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Description</p><p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.</p><p>This is a varied, challenging role and every day is different!</p><p><br></p><p><br></p><p>Key job responsibilities</p><p>You will…</p><p>• Create and cultivate a safe working environment by identifying safety opportunities across your work area</p><p>• Manage and train our Associates to help deliver the best service for our customers</p><p>• Ensure that customer orders are fulfilled in line with quality and safety guidelines</p><p>• Continuously provide critical shift related information to frontline management and operators</p><p>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts</p><p>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training</p><p>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization</p><p><br></p><p><br></p><p>Basic Qualifications</p><p>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience</p><p>- High school or equivalent</p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach</p><p><br></p><p>Preferred Qualifications</p><p>- Work 40 hours/week, and overtime as required</p><div><br></div><p><strong>Desired Candidate Profile</strong></p><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce is looking for a Key Account Manager to join its Third-Party Marketplace team based in Cairo, Egypt.<br>Working in a dynamic business development environment, your role will be focused on contributing to new acquisition through hunting, specifically phone/email-based prospecting and recruiting of new merchants who can bring their competitive range of products, pricing and availability to Amazon. You will also work with merchants as an account manager – helping them to launch and grow their on Amazon by ensuring they understand Amazon’s products, services, systems and tools. You will be responsible for using feedback from the merchants to identify opportunities to improve Amazon’s products, services, processes, systems and tools. Lastly, Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.<br>To be successful in this role you must have superior analytical, communication, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control &amp; responsibility for achieving business objectives.<br>Key job responsibilities<br>Identify, prospect, and recruit high-potential selling partners to Souq.com Marketplace.<br>Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).<br>Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business<br>Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan<br>Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.<br>Work closely with selling partners, educating them about Amazon’s/Souq's high standards of Delivery and Customer Experience<br>Track and report business development results, analyze data, interpret reports and information, and publish recommendations &amp; action plans for your portfolio of selling partners.<br>Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners portfolio.<br>Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.<br>- 3+ years of program or project management experience<br>- 3+ years of working cross functionally with tech and non-tech teams experience<br>- 3+ years of defining and implementing process improvement initiatives using data and metrics experience<br>- Bachelor's degree<br>- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- 3+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 3+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.<br>Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.<br>This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations<br>Key job responsibilities<br>• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.<br>• Offer detailed technical support with clear and professional communication<br>• Collaborate with other customer support teams to resolve complex issues<br>• Document steps and resolutions in a clear, easy-to-follow format<br>• Identify trends in customer issues and propose improvements to support processes<br>• Help create knowledge base articles and team documentation<br>• Stay current on new Amazon Leo products and features<br>A day in the life<br>As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.<br>About the team<br>Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. <br>- Experience communicating technical details verbally and in writing<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)<br>- Speak, write, and read fluently in German<br>- High school diploma, or equivalent<br>- Experience using strong customer service, communication, and interpersonal skills<br>- Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment<br>- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment<br>- Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues<br>- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers<br>- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed<br>- Experience working in a fast-paced, rapidly changing operations environment<br>- Experience in direct to consumer or business ISP and/or Satellite technical support<br>- Fluency in multiple languages is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and shaping the way the biggest brands work with Amazon?<br>Sounds great. What will I be working on?<br>As Brand Specialist, you will be part of the Amazon Vendor Services (AVS) team, which provides a suite of services designed to help Amazon's most strategic brands working across all key areas of retail business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors' satisfaction with the service.<br>Key responsibilities as a Brand Specialist are:<br>• Own the relationship end-to-end with top brands<br>• Partner internally with key retail functions to contribute to the definition of priorities and operational goals according to the brands' needs<br>• Partner with our Media Team to ensure best-in-class event execution<br>• Define joint business plans and assist in delivering impact for the brands you support directly<br>• Regularly audit metrics to continually drive quality of the AVS experience and deliver targets<br>• Contribute to continuous enhancement and innovation within the AVS across MENA<br>Brand Specialists work on a variety of tasks for the brands they support, typically falling within the five focus areas. These include but are not limited to:<br>• Business Advice: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities<br>• Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability<br>• Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation<br>• Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting the development and execution of marketing and merchandising campaigns<br>• Conversion: Planning and executing promotional activities and improving customer journey on Amazon<br>Alongside this, you will contribute to improving the efficiency of the service itself. We are constantly working to build scale for this service through the right set of tools and cross-functional collaboration including but not limited to Tech teams.<br>This role is available in Dubai, United Arab Emirates<br>This role offers 360° exposure to different areas of the industry e-commerce, opening a multitude of career paths.<br>Key job responsibilities<br>• Be the point of brand and category expertise for Amazon Tier 1 Vendors - serving as a trusted business advisor<br>• Help by innovating new solutions to complex business challenges<br>• Own and manage significant pool of Tier 1 Vendors<br>• Developing, selling, implementing, and evaluating business plans to deliver or exceed on the vendor improvement plans<br>• Collaborating with multi-functional teams (Marketing, Finance, Supply, Operations, among others)<br>• Managing and improving pricing, visibility, and availability for your brands<br>• Translate Category Business Plans into tangible action plans<br>• Develop productive working relationships with the vendors and create the mutually beneficial value<br>• Turn raw data and insights into actionable conclusions<br>• Use analytical tools and integrate various data systems to develop new insights<br>• Identify opportunities to improve our products, services, processes, systems, and tools<br>• Work with different parts of the Amazon business to implement improvement projects, including working with category teams, product teams, and technical support team<br>- Bachelor's degree in Supply Chain, Business, Engineering, or a related field<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Experience in MS Office including Excel, or experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)<br>- Experience in e-commerce, digital products or entertainment industries<br>- Experience in English-language communication skills, both written and verbal<br>- Between 1 – 4 years of experience in key accounts management, projects management, customer facing roles or commercial roles<br>- Experience in e-commerce, digital advertising, or media<br>- Experience with brand strategy<br>- Experience in sales or account management<br>- Experience in process improvement<br>- Experience managing large amounts of data<br>- Experience using analytical specific tools such as Google Analytics, SQL or HTML<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you’ll step in on their behalf where necessary.<br>You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.<br>You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.<br>You will be expected to interview candidates for associate roles.<br>You will be responsible for briefing and monitoring the workload of all associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.<br>In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.<br>You are expected to be flexible to work in different shifts and to do overtime when needed.<br>Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.<br>Key job responsibilities<br>Key job responsibilities<br>Supervise the dispatch of shipments in the stations for Hub.<br>Timely monitoring of the cost of Supply runs<br>Manage Metrics<br>Identify opportunities and areas of improvement with stores on the delivery process.<br>Leverage maps to analyze the distribution of active stores and ADE Scouting.<br>Dive deep on Store performance metrics<br>Participate in continuous improvement projects.<br>Actively participate in meetings with station stakeholders to present program quality metrics.<br>Work with Field Team members within your territory to improve operational aspects that impact the customer experience.<br>Supervise the execution of Debrief, monitoring on road shipments.<br>Management of capacity, performance analysis for volume balancing.<br>Provide support to our partners in the delivery processes.<br>About the team<br>The Hub program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!<br>- Experience in an operational role<br>- Speak, write, and read fluently in English<br>- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Experience in logistics<br>- Bachelor's degree<br>- Experience in e-commerce, retail or advertising<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>