CommVault Systems jobs

<p>Troubleshoot and resolve critical support problems</p><p>Fix customer issues using remote desktop software</p><p>Optimally interact through phone and email with customers as you tackle their problems</p><p>Dedication to the success and satisfaction of our customers</p><p>Recreation of problems in house</p><p>Root Cause Analysis and / or provision of examples of software bug</p><p>Working independently and as a team to come up with the best solutions to a customer problem.</p><p>Providing outstanding phone-based support for a variety of complex, time critical issues.</p><p>Working remotely on enterprise level customers and dark sites</p><p>Having the freedom to build labs and simulators</p><p>Contributing to our Solutions Engine and online forums</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree or equivalent experience</p><p>MCP/MCSA/MCSE in Microsoft. We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.</p><p>At least 5+ years of technical/customer support experience</p><p>Detailed knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting or fixing via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).</p><p>Exposure to Microsoft SQL, understanding of Microsoft clustering technologies and experience of SAN highly desirable.</p><p>Active directory.</p><p>Recovery knowledge of Microsoft operating systems and applications.</p><p>Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware.</p><p>Understanding backup theory and design.</p><p>Backup and data management fundamentals</p><p>Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus</p><p>Previous experience in troubleshooting enterprise environments</p><p>Strong customer relations skills.</p><p>Strong multi-tasking and prioritization skills.</p><p>Strong written and verbal communication skills.</p><p>Excellent team player.</p><p>Fluency in English is a must, fluency in German or French is a Must</p>

<p>Provide remote assistance to customers with their technical issues &amp; queries.<br>Maintain personal assigned incident queues, keeping customers updated regularly.<br>Keep incident backlog and aged calls within defined ranges<br>Maintain Customer Satisfaction levels to within or above defined range.<br>Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), &amp; Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.<br>Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -<br>On prem hypervisors - VMware, MSFT Hyper-V<br>Containerization - Kubernetes<br>Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV<br>FS - Windows File Systems<br>Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc</p><p><strong>Desired Candidate Profile</strong></p><p>This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications.<br>Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French German and Italian)</p>

<p>We have an outstanding career opportunity for a successful Implementation Specialist . This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the EMEA region. The magnificent candidate will bring a positive demeanor, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.</p> <p>What you ll do</p> <ul> <li>Interact directly with clients to review and discuss deployments, growing the scale of these projects</li> <li>Complete the scope of work as defined by client and sales team</li> <li>Validate all Commvault-completed tasks to ensure accurate final configuration of the Commvault solution with customer</li> <li>Ensure customer happiness during implementation</li> <li>Assist team members, as needed</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Who you are</p> <ul> <li>7+ years of data protection experience (Preferably Commvault Hands on Experience)</li> <li>2+ years of consulting experience</li> <li>Experience with disk/tape storage hardware (HDS, Dell/EMC, NetApp, Oracle, Quantum, etc.)</li> <li>Cloud storage experience (Azure, AWS, Oracle, VMware)</li> <li>Proficiency with backup and recovery of Microsoft SQL, Exchange, and SharePoint</li> <li>Technical skills in Oracle, SAP, or other database platforms</li> <li>Previous Experience with backup software</li> <li>Commvault certified</li> <li>Bachelor s degree or equivalent experience</li> <li>Fluency in French is a plus</li> </ul>

<p>How You Will Make an Impact:<br>Use in-depth knowledge of traditional project management principles to drive successful completion of multiple concurrent projects<br>Plan and control various project activities to ensure on-time / on-budget delivery to agreed project deliverables<br>Develop and maintain comprehensive project plans to validate deliverables, resource requirements, priorities, and milestones<br>Monitor project progress and deliver status reports, timelines, issues, risks and action items to stakeholders and team members<br>Act as a focal point of escalation for all project related matters<br>Proactively track scope changes, facilitate the change order process, and effectively communicate changes and manage expectations<br>Schedule and facilitate stakeholder meetings at multiple levels of an organization, providing leadership around project activities<br>Maintain core project management tools, including Project Plans, Workbooks, Change Documentation, etc.</p><p><strong>Desired Candidate Profile</strong></p><p>What You Need to Be Ready:<br>Minimum 5 years of IT-based project management experience<br>Minimum 5 years in a customer facing role in a Professional Services or a consulting organization<br>Ability to understand high level system architecture and technical design<br>Extensive project leadership experience in a Software Product organization<br>Experience in running complex projects and programs for enterprise customers<br>Excellent time management and efficient working practices<br>Proficiency working in a dynamic environment managing multiple client projects<br>Must be a self-starter able to work independently and prioritize accordingly<br>Excellent oral/written communication and organization skills<br>PMP certification is a plus<br>Experience in managing projects in the backup/recovery and data management industry is a plus<br>Fluency in French is a plus</p>

<p>Work with customers who subscribe to Commvault s Customer Success ESP Program. You will align with customers to provide strategic and tactical mentorship and assist with technical issues. You will also work with key collaborators (both internal and external) to review business and operational challenges, provide architectural and infrastructure guidance, and propose enhanced solutions to ensure the success of the customer s Commvault solution. Provide deep technical knowledge to ESP Customers. Tasked with providing tactical and strategic guidance, connecting with Commvault Sales teams, sharing customer sentiment, and providing insights regarding their customers. Partner with the SAM to provide support and give tactical and strategic mentorship in that customer s sustained Commvault environment. Act as a liaison between customer, Customer Support, Product Management, and Development. This plan will focus on Customer, (Site Architecture, Business Objectives, and Requirements) to be refreshed every 90 days. Provide enhancements and quality support to the ESP customer by working with Commvault Account Management and Customer Support Team. How you will make a difference: Advance and handle customer-raised support issues to the Commvault ESP SAM Team. Coordinate monthly, or as required, scheduled on-site meetings with customer to update the customer of new technologies, best approach to guidelines or knowledge transfer sessions. Provide customer with Sr. Level Commvault technical assistance in identifying programmatic, configuration, or use case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes. Use in-depth knowledge of Customer to find opportunities within accounts and communicate these opportunities to the Commvault Account Team. Work as part of the ESP Team to lead customer relationships and develop rapport.</p><p><strong>Desired Candidate Profile</strong></p><p>What you will need to be successful:</p><ul><li>Must be fluent in English (written and verbal) to a professional level along with German (written and verbal).</li><li>Proven technical background and analytical skills.</li><li>Strong written and oral communication skills</li><li>Strong organisational skills with an ability to handle challenging client demands.</li><li>Flexibility to work in a fast-paced and demanding work environment.</li><li>Ability to convey technical information to business-centric audiences.</li><li>Strong practical knowledge across a broad spectrum of Information Technology such as EMC hardware platform, WAN tech, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, Virtualization, Clustering</li><li>Working knowledge of disaster recovery and design capabilities</li><li>Solid understanding with backup and recovery products (Commvault, Veritas NBU, CA, etc)</li></ul>

<p>Recruitment Fraud Alert We ve learned that scammers are impersonating Commvault team members including HR and leadership via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at EMAIL_ADDRESS</p><p>As an organization, we are committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer s business forward. We re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge. We are looking for a Success Account Manager to join us on a full-time basis in Egypt!</p><p>The Success Account Manager (SAM) will primarily be responsible for supporting large enterprise customers who have signed up for Enterprise Support, and additionally providing customer critical situation management from the field. The SAM will act as the customer liaison between Technical Support, SW Engineering, Product Management and Field Operations. The SAM must display a rigorous work ethic and thrive in an often unstructured, dynamic environment. The SAM will be required to be flexible with their work schedule in supporting customers.</p><p>Display proficiency with all customer interactions including kick-off, training, onboarding, business reviews, customer issues, renewals. Leverage internal teams to deliver to customers' needs. Navigate through multiple organizations (Product Management, Engineering, Sales, Support, Marketing, Services) to address questions and issues on current and future solution set. Continuously monitoring all key accounts metrics and accurately assessing account health and proactively reaching out Responsible for quarterly business reviews with sales management on the performance and health of Commvault customers in their region Incident management participating in follow the sun coverage through regional handovers. Weekly cadence meetings, best practice recommendations Demonstrates critical thinking as it relates to customer interactions and develops sense of ownership for account portfolio and their success. Capable of building initial relationship and growing the relationship into other groups and partners of the account Can identify difficult situations and chart a path to resolution independently and/or bring up to critical teams or management. Understands the importance of follow-up/follow-through and uses necessary resources to get client to satisfactory state. Deep understanding of the various verticals and the business need Commvault is fulfilling training, success planning, establishing metrics of success, etc. as it relates. Hungry for ongoing education opportunities that are offered for Commvault products. Understands the technology from a user s perspective and help the customer identify the best ways for the intended business use of that technology. Complies to all processes and Gainsight customer journey touchpoints. Including but not limited to using proper document templates, storing, and linking correctly in Gainsight, etc. Understand and capable of influence customer advocacy needs. Embody a constant attitude of driving accounts to substantial active use through Commvault Customer Success methodology.</p><p>We offer an attractive compensation and benefits package. Employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing eg. Commvault Certifications Good company environment to work in with some of the best talent around! An all-embracing company culture, an opportunity to join our Employee Resource Groups Are you ready to make a difference? Join Commvault in helping our customers protect their data in a difficult world! Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics, or any other status protected by the laws or regulations in the locations where we work. Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email EMAIL_ADDRESS For any inquiries not related to an accommodation please reach out to EMAIL_ADDRESS . Commvault's Privacy Policy</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering Degree or equivalent is desired.</li><li>Up to 4 years experience within a Support, Customer Success, Account, or Relationship Manager role.</li><li>Must be fluent in Spanish to a professional level along with English (written and verbal) to a professional level.</li><li>Strong understanding of data management, backup, and recovery solutions.</li><li>Demonstrable ability to handle large deployments of hardware and software for SMB and Enterprise customers.</li><li>Consulting experience with data centre operations</li><li>Customer-facing experience, handling customer relationships in a commercial and government environment.</li><li>Ability to bridge technology and business goals to provide productive solutions.</li><li>Must have the ability to grasp new technical information quickly.</li><li>Project Management experience</li><li>Strong written and oral communication skill</li><li>Demonstrated customer service, leadership and team interaction skills are required.</li><li>Ability to handle various tasks and work well in a tense environment.</li><li>Flexibility to work in a fast-paced and demanding work environment.</li><li>Ability to convey technical information to business centric audiences.</li><li>Be able to collaborate closely with various customer teams technical, management and Executives.</li><li>Working Knowledge of hardware platforms (CPQ/HP, IBM, Dell, Etc.)</li><li>Working knowledge of WAN technologies and TCP/IP networking</li><li>Working knowledge of Windows/Unix/Netware/Linux</li><li>Experience with storage related solutions (e.g., Veritas, EMC, HDS, etc.)</li><li>Previous Technical Support experience with supporting large enterprise customers is a plus.</li><li>Working knowledge of an enterprise application (Exchange, SQL, Oracle, Lotus Notes, etc.)</li><li>Working knowledge of clustering or databases</li><li>Working knowledge of disaster recovery and design capabilities</li><li>Working knowledge with backup and recovery products (Simpana, Veritas NBU, CA, etc.)</li><li>Ability to read and interpret complex diagrams and specification requirements.</li><li>Commvault Product knowledge is desirable but not essential.</li><li>Business Administration Training and Project Management Training will be a plus.</li></ul>