Brain Snacks Pharma jobs

<ul><li><p>Answer incoming company phone calls professionally.</p></li><li><p>Respond promptly to customer inquiries via WhatsApp, website, email, and social media platforms.</p></li><li><p>Process and manage customer orders accurately from receipt to shipment.</p></li><li><p>Prepare and print invoices, shipping labels, and related documentation.</p></li><li><p>Coordinate daily with shipping partners to dispatch customer orders.</p></li><li><p>Track shipments and provide delivery updates when required.</p></li><li><p>Handle customer complaints and resolve issues professionally.</p></li><li><p>Welcome job candidates and visitors when required.</p></li><li><p>Organise, maintain, and archive company documents, invoices, contracts, and administrative records.</p></li><li><p>Update customer information and order records in the CRM system.</p></li><li><p>Monitor the company email and respond to general inquiries.</p></li><li><p>Support the Sales team with administrative and operational tasks.</p></li><li><p>Coordinate with different departments to ensure smooth daily operations.</p></li><li><p>Monitor office supplies and report replenishment needs.</p></li><li><p>Assist in organising meetings, interviews, and internal administrative activities.</p></li><li><p>Perform other administrative and operational duties assigned by management.</p></li></ul><p></p><h1>Working Hours</h1><ul><li><p>Full-time (8 hours per day).</p></li><li><p><strong>Sunday to Thursday.</strong></p></li><li><p><strong>Working hours: 8:00 AM – 4:00 PM.</strong></p></li><li><p>Additional flexibility may be required during product launches or peak business periods.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.</p></li><li><p>Fresh graduates are encouraged to apply.</p></li><li><p>Previous experience in customer service, operations, administration, or e-commerce is an advantage.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Good command of English, both spoken and written.</p></li><li><p>Good computer skills, especially Microsoft Office (Word &amp; Excel).</p></li><li><p>Good knowledge of modern AI-powered productivity tools and the ability to use them efficiently in daily work is highly preferred.</p></li><li><p>Ability to organise, prioritise, and manage multiple tasks.</p></li><li><p>Experience using CRM systems is a plus.</p></li><li><p>Strong attention to detail with a customer-first mindset.</p></li></ul><p></p>